Vicky is the best!
Australia | Dec 21 - Jan 2, 2025

Dan
Dan H.
Newark, NJ | Reviewed on Jan 05, 2025

Our guides in Melbourne were excellent - Walter with Around and About, Josh with Oceania Tours Melbourne & especially Shelley Cohney, who did the Jewish Melbourne tour. Let me also add that Vicky didn't have an existing vendor for a Jewish Melbourne tour, but she happened to stumble upon the most knowledgable tour guide about Jewish life and history in Australia. On two occasions we asked Vicky to swap out or cancel scheduled tours on just over 24 hour notice and she managed to get us full refunds, which we really appreciated. The only negative thing I can say is that I wish Vicky had given us more of a heads up about what the Edge experience at the Melbourne Skydeck was, as had we known, we would have told her NOT to book that for us. Without Vicky, our trip would't have been anywhere near as amazing as it ended up being, and I would HIGHLY recommend her to anyone booking a trip to Australia!

Hotel Reviews
Rydges Melbourne Hotel
Melbourne

Hotel was great. Having the living room area was a nice plus. My only complaint was that there was no way to attach a Fire TV stick to the TV in the bedroom as there was no way to access the back of the TV given the way the TV was mounted to the wall. The kids really liked the pool and pickleball court.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
I saw a mouse in the lobby (and discretely pointed it out the to the staff).
Pullman Cairns International
Cairns

The kids really liked the pool. We loved that breakfast was included, and it was excellent (the kids really liked the juicer). Balconies in the rooms were a plus.

Authenticity & Character
Location
Very close to all of our activities.
Staff
Cleanliness & Comfort
Novotel Darling Harbour

Lobby was great - kids loved the foosball table. Pool was also great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Great Ocean Road and 12 Apostles Bus Tour, Plus Otway Zipline Experience
Great Ocean Road and 12 Apostles Bus Tour, Plus Otway Zipline Experience
Melbourne

We were lucky to be the only ones on the tour that day. I know it wasn't set up as a private tour, but that was an added bonus.

Quality of Experience
Guides, Drivers and Staff
Walter was great!
Transport
He had wifi on his vehicle, which was awesome.
Phillip Island & Moonlit Sanctuary
Phillip Island & Moonlit Sanctuary
Australia

The kids loved Moonlit Sanctuary - especially the opportunity to feed the kangaroos and wallabies. I note that our tour guide was nice enough to give a cup of kangaroo/wallaby food to the two families on the trip that had kids (including ours), which was a nice touch (it seems as though whatever membership his tour company has for the sanctuary includes 2 cups of food per visit). Our tour guide Josh, was great.

Quality of Experience
Everything was great!
Guides, Drivers and Staff
Josh did a great job.
Transport
Jewish Melbourne
Jewish Melbourne
Melbourne

I have to give very high marks both to Vicky for not only arranging this tour in the first place (she told me she hadn't previously booked a Jewish Melbourne tour and didn't have a go to vendor, and she managed to find the most knowledgeable possible guide with respect to Jewish Melbourne and Australian Jewish history in general) and to our tour guide Shelley Cohney, who was absolutely fantastic.

Quality of Experience
Guides, Drivers and Staff
Shelley seemingly knows everyone in the Melbourne Jewish Community and tailored the experience to our needs and preferences. She even kept the tour going for an extra hour to ensure we had time for everything she thought we should see.
Transport
Her car was great - no complaints.
Cape Tribulation & Daintree Wilderness - FULL DAY TOUR
Cape Tribulation & Daintree Wilderness - FULL DAY TOUR
Australia

The kids loved the Port Douglas Wildlife Habitat.

Quality of Experience
The kids loved getting to interact with the Australian animals!
Guides, Drivers and Staff
Our guide/driver was very knowledgeable and passionate about the rainforest and its conservation.
Transport
Vehicle was clean and comfortable.
Sunlover Reef Cruises Cairns Great Barrier Reef Experience  (departs Cairns)
Sunlover Reef Cruises Cairns Great Barrier Reef Experience (departs Cairns)
Australia

Great experience, although similar to what I was expecting given that I had visited the great barrier reef 20 years ago.

Quality of Experience
All the reef stuff was great, but the food could have been better.
Food
Food could have been better, would like to see a few more options, although I realize they have limited space and it is hard to get thing out there.
Guides, Drivers and Staff
Transport
The third floor of the boat was very hot.
Kuranda Scenic Railway and Skyrail Rainforest Cableway with Down Under tours
Kuranda Scenic Railway and Skyrail Rainforest Cableway with Down Under tours
Australia

We definitely preferred the skyrail to the train.

Quality of Experience
Guides, Drivers and Staff
Transport
I didn't love the railroad but the rest of the transportation was great.
Cairns Lagoon
Cairns Lagoon
Cairns

It was fun to see this great public space, and a good thing to do on Christmas, since so many things were closed.

Quality of Experience
Sydney Bridge Climb Summit
Sydney Bridge Climb Summit
Sydney

This was the kids favorite activity of the entire trip and it was one of the main reasons for the timing of the trip - I did the Bridgeclimb in 2004 and so I wanted to wait until my son was old enough and tall enough to go back and do it with my kids.

Quality of Experience
It is an amzaing unique activity that you can't do anywhere else in the world!
Guides, Drivers and Staff
All of the staff was great!
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 09, 2025
Thank you so much for your thoughtful feedback Dan. I am so pleased you had such a fantastic time in Melbourne and enjoyed the tours with Walter, Josh, and Shelley. I’m so glad Shelley’s expertise brought Jewish Melbourne to life for you.
I also appreciate your kind words about my efforts to accommodate those last-minute changes. Flexibility is key when it comes to making sure your trip is as perfect as possible, and I’m so pleased everything worked out smoothly and our partners could assist...
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Thank you so much for your thoughtful feedback Dan. I am so pleased you had such a fantastic time in Melbourne and enjoyed the tours with Walter, Josh, and Shelley. I’m so glad Shelley’s expertise brought Jewish Melbourne to life for you.
I also appreciate your kind words about my efforts to accommodate those last-minute changes. Flexibility is key when it comes to making sure your trip is as perfect as possible, and I’m so pleased everything worked out smoothly and our partners could assist in this instance

As for the Edge experience at Melbourne Skydeck, I sincerely apologize for not giving you a clearer heads-up about what to expect. I’ll make sure to provide more detailed information going forward.

It was truly a pleasure helping you plan your trip, and I’m so grateful for your recommendation. If you ever decide to visit Australia again (or explore New Zealand!), I’d be thrilled to assist you.

Warm regards,
Vicky 🌏✨