Kimkim Trip Reviews for Australia

4.9
Based on 229 ratings
Read 229 verified reviews by travelers who booked their trip to Australia on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Dream vacation success!
Australia | Feb 14 - Mar 21, 2025

Michelle
Michelle P.
Flagami, FL | Reviewed on Apr 15, 2025
Paula helped my husband and I plan our dream trip of five weeks in Australia and she did an amazing job. The planning process was a pleasure as Paula was very responsive and truly made the effort to understand what things were important to us. We visited Sydney, Hamilton Island, Melbourne, drove the Great Ocean Road, drove around Tasmania, and visited Perth and Ningaloo reef. This was a very ambitious itinerary but Paula organized our time in such a way that none of this felt rushed or... Read more

Paula helped my husband and I plan our dream trip of five weeks in Australia and she did an amazing job. The planning process was a pleasure as Paula was very responsive and truly made the effort to understand what things were important to us. We visited Sydney, Hamilton Island, Melbourne, drove the Great Ocean Road, drove around Tasmania, and visited Perth and Ningaloo reef. This was a very ambitious itinerary but Paula organized our time in such a way that none of this felt rushed or exhausting. Paula’s choices of accommodations were excellent and all details such as flights and rental cars were booked with much thought to comfort and convenience. Everything went seamlessly, and the couple of very small glitches were handled quickly and efficiently by the local agents. We had a perfect trip!

Local specialist: Paula Adams

Sydney & Cairns Australia
Australia | Mar 27 - Apr 7, 2025

Greg
Greg A.
Minneapolis, MN | Reviewed on Apr 14, 2025
*QTBondi- Sydney trendy hotel & area
*Majestic Express Dinner Cruise- go early & enjoy the harbor boardwalk! Upgraded to a different cruise - lovely experience- best views are from the upper outdoor deck! Dining room was quite noisy- outdoor was quiet and comfortable!
*Pacific Hotel- Cairns Australia
Excellent! Lovely hotel right in the heart of the area. Walking distance to markets, restaurants & the harbor!
*Full Day-Ocean Free- sailing & snorkel!
Ocean free is the best! ...
Read more

*QTBondi- Sydney trendy hotel & area
*Majestic Express Dinner Cruise- go early & enjoy the harbor boardwalk! Upgraded to a different cruise - lovely experience- best views are from the upper outdoor deck! Dining room was quite noisy- outdoor was quiet and comfortable!

*Pacific Hotel- Cairns Australia
Excellent! Lovely hotel right in the heart of the area. Walking distance to markets, restaurants & the harbor!

*Full Day-Ocean Free- sailing & snorkel!
Ocean free is the best! The crew was exceptional- the sail was exceptional! Sail out 1.5 hours to the Great Barrier Reef for snorkeling (safe & fun) ! Tour Green Island- beautiful! Sail, snorkel & island exploration are at your own pace - excellent! Crew encouraged everyone to do what they felt most comfortable with. We are 69 years old and did everything with ease! This is a trip not to be missed! Definitely a highlight!
Note: snorkeling water was a little murky & the current was strong but worth every minute !

*Daintree Cape Tribulation- full day tour.
Hotel pick up- small group- this tour has it all!
Scenic route- beautiful! Guided rainforest tour! Cape tribulation - where the rainforest meets the reef- short walk & beautiful view!
Lunch, ice cream, ferry ride, river cruise!
The highlight of this tour is the rainforest tour & the people you will meet! Your guide stays with the group all day and is very knowledgeable about the area! Go & enjoy!

**ALL private cars and transports were on time & exceptional vehicles & drivers!
**ALL flights were on time!

Kim Kim did a good job planning & providing us with the adventure we wanted. Definitely would use them again for future trips!

Hotel Review
Pacific Hotel Cairns
Cairns
Authenticity & Character
Location
Walking distance to everything we did!
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Ocean Free (from Hotel)
Full Day Ocean Free (from Hotel)
Cairns
Quality of Experience
Guides, Drivers and Staff
Great crew!
Transport
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Australia
Quality of Experience
Food
Guides, Drivers and Staff
Driver was very well informed and shared his knowledge about the area !
Transport
Sydney Private Transfer Airport to  Hotel
Sydney Private Transfer Airport to Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Cairns Private Transfer Cairns Hotel to Airport
Cairns Private Transfer Cairns Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Magistic Express Dinner Cruise
Magistic Express Dinner Cruise
Sydney

Views are incredible! Dining room is a bit noisy - go to the upper deck to enjoy the quiet and exceptional views of the harbor!

Quality of Experience
Food
Sydney Private Transfer Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Cairns Private Transfer Airport to Cairns Hotel
Cairns Private Transfer Airport to Cairns Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau

Wonderful planning
Australia | Feb 19 - Mar 26, 2025

M
Marie K.
Japan | Reviewed on Apr 08, 2025
In the planning stages Paula made great suggestions and worked out a great itinerary for us. She could pay a bit more attention to final details, although things did work out rather well with only a few hiccups along the way. She was always attentive to our requests and dealt with them in a timely manner.
We had a fabulous time with the following tours - camel sunrise tour in Uluru, Field of Lights & dinner in Uluru, Ocean Free sailboat and snorkelling to Green Island in Cairns, Brisbane...
Read more

In the planning stages Paula made great suggestions and worked out a great itinerary for us. She could pay a bit more attention to final details, although things did work out rather well with only a few hiccups along the way. She was always attentive to our requests and dealt with them in a timely manner.
We had a fabulous time with the following tours - camel sunrise tour in Uluru, Field of Lights & dinner in Uluru, Ocean Free sailboat and snorkelling to Green Island in Cairns, Brisbane private tour including the Koala Sanctuary, Pinnacles private tour in Perth, Kangaroo Island tour was good but we would have preferred a flight there and back to make the days a bit more manageable, Bonorong Night tour was excellent, Freycinet Lodge Wine Glass Bay cruise was great despite inclement weather conditions, Reverse Great Ocean Road was fabulous, City to Country Mornington Peninsula private tour was also very enjoyable.
Excursions we did not enjoy as much -
Daintree Cape Tribulation by Billy Tea Safaris - too long a drive in a cramped 4WD mini bus, not enough restroom breaks in the morning while picking everyone from various hotels.
The hotels:
Harbour Rocks hotel in Sydney, the hotel had no elevator, it would have been nice to know ahead of time. Great location.
Desert garden hotel in Uluru was very comfortable with lots of space. There was no phone in the room and we had to get cold water in the restaurant. The restaurant was excellent.
Crystalbrook Bailey in Cairns had lovely accommodations and amenities. We enjoyed the pool and the breakfast offerings. Location was close to the waterfront and many good eateries.
Adina Apartment Hotel on Greorge St- it was wonderful to have a mini kitchen with dishes, fridge and microwave to make our own breakfast. Location was also very central to everything we wanted to see. There was a bit of confusion for our tour driver, as he was told to go to another Adina Hotel Anzac Square to pick us up.
QTPerth -this was our least favourite hotel. Very dark interior decorating. There were very few restaurants in it’s immediate vincinity, many vacant facilities, so the area seemed a little run down, and we were there on a labor day holiday Monday when everything was closed in the area. Even the hotel only had food available in the bar which doesn’t have comfortable eating furniture.
Crown Plaza in Adelaide was excellent, both for amenities and location, and access to restaurants, but the Fringe Festival was on and we didn’t get a chance to enjoy it as our Kangaroo Island tour took up 2 really long days. Also, the street our hotel was on was closed to traffic in the evening so our bus could not drop us off at our hotel late at night. It would have been nice to know about the Fringe Festival ahead of time, and we might have decided to spend an extra day there.
Rydges Hobart was an amazing accommodation with a wonderful breakfast in an older building setting.
Freycinet Lodge was our favourite resort. Beautifully appointed room with snacks and drinks included , great service, fabulous food, and right on the beach. We would have loved to stay there longer.
Peppers Cradle Mountain Lodge was a disappointment as maintenance and service was poor, and the night tour we reserved ourselves was also very poor. They did refund us the night tour after we complained.
Leisure Penny Inn was just serviceable but in a great location.
VOCO Melbourne was beautiful hotel with well appointed room and a good buffet breakfast. We enjoyed many restaurants in the area.everything was close and convenient, including the free trams.
Our transfers were all very prompt and efficient except for 2 of them: at the cruise terminal in Sydney when the driver arrived without any luggage space, and at our final flight arrival in Melbourne when the driver had been given the wrong flight number and terminal for our flight.

Hotel Reviews
Crowne Plaza Adelaide
Adelaide

Great location, well appointed room, lovely restaurant for dinner and nice pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Peppers Cradle Mountain Lodge
Cradle Mountain Tasmania

Lovely location but buildings and paths need maintenance. Our cabin was comfortable. They had a free laundry that was much appreciated. They were short staffed, so service was quite slow in both the restaurant for breakfast and the bistro. The formal dinner was delicious and we were well looked after.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Bailey
Cairns

Well appointed rooms. Lovely pool area with bar. Nice breakfast buffet. Close to waterfront and many eateries.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Harbour Rocks Hotel
The Rocks, Sydney NSW

Great location. No elevator and USB plugs were not working. Plumbing needed updating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara

Very spacious and well furnished. No telephones in rooms, no cold water in rooms - you need to go to the main restaurant to fill your bottles. Great food at the restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
QT Perth
Perth

Dark and poorly appointed rooms with impractical set up and too much fabric to catch dust, thus making it difficult for someone with allergies. No space for modern clamshell luggage. The restaurant was great for breakfast but wasn’t open on the Holiday Monday, when we couldn’t find any restaurant in the area. We resorted to eating in their bar area but it did not have a comfortable eating area. Poor location. It is a long walk to find a good restaurant.

Authenticity & Character
Location
Staff
Always seemed helpful but did not follow through.
Cleanliness & Comfort
Less fabric especially at the head of the bed, for people with dust allergies
Leisure Inn Penny Royal
Launceston
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rydges Hobart
Hobart

Spacious suite, beautiful buildings. The buffet breakfast was delicious and in a well maintained older building. Had a coin laundry on site that was very useful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Freycinet Lodge
Coles Bay

Wonderful location and beautiful amenities. Our cabin was spacious and very welcoming with included wine and spirits as well as snacks, coffee and teas. The dining room as well as the bistro offered exceptional food with excellent service. It was nice to be so close to a quiet beach.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Voco Melbourne Central, IHG Hotel
Melbourne

Well appointed room although all glass walls can be problematic especially in the bathroom! The staff was very friendly and helpful. They dealt with issues very quickly. We were able to leave some of our luggage here for an extended period with no issues. Breakfast buffet was very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bonorong Wildlife Sanctuary Night Visit
Bonorong Wildlife Sanctuary Night Visit
Hobart

As we had been advised to arrive early, we were on site before the Sanctuary closed to the public, so enjoyed a stroll around the grounds ahead of the tour. Our very knowledgeable guide took us first to see the reptiles before they got too cold and hid. We then went to feed the Tasmanian wallabies, followed by birds, quolls, possums, Tasmanian devils, an echidna, a baby wombat, and Tasmanian bettongs. In most cases we did guided feeding, with appropriate warnings on how to present the foods. A highly enjoyable and educational outing!

Quality of Experience
Guides, Drivers and Staff
Private City & Mornington Peninsula Day Trip
Private City & Mornington Peninsula Day Trip
Melbourne

Our driver/guide picked us up early, as he had received a different itinerary to ours, to start an hour earlier. We had visited some of the proposed sites with friends, so our guide adapted the itinerary to hit new (to us) places. We went to Arthur’s Seat high above the bay for an overview, and visited beach which featured “houses” that store supplies for their owners’ days at the beach. We had a delicious lunch in a converted General Store, and visited wineries in the afternoon. One activity we skipped was a visit to Moonlit Sanctuary, as we had already visited.

Quality of Experience
Food
Service was a little slow but our guide had warned us. It’s not downtown Melbourne after all.
Guides, Drivers and Staff
Transport
Wineglass Bay Cruises Morning Wineglass Bay Cruise - Sky Lounge including Lunch
Wineglass Bay Cruises Morning Wineglass Bay Cruise - Sky Lounge including Lunch
Freycinet

We were called the night before by the tour operator to warn of potential rough weather for the next morning. We proceeded with the tour, and were glad we did. The Sky Lounge is the reserved upper deck adjacent to the bridge, and the attentive crew saw to everyone’s needs. Welcome drinks were served as we departed, to head to the Lodge to pick up guests who had booked there. As we sailed south to reach open water, the captain repeated the warning that a gale was brewing on the east side of the peninsula. As we reached the strait, his decision was to divert away from Wineglass Bay and instead proceed to Ile des Phoques (Seal Island). On the way there, several guests felt queasy and were assisted by crew. At the island we saw fur seals and cormorants, but the real show was on the way back north, when a pod of dolphins swam alongside and cavorted in our wake. They were joined by gannets and albatrosses over the boat. We had lunch in a sheltered bay, with generous portions in individual meals, supplemented with lots of fresh oysters. For us, the rough weather wasn’t a deterrent, but there were several seasick guests. Not all expected that they could be seasick. However the crew assisted them all and maintained a pleasant atmosphere for the rest of us.

Quality of Experience
Guides, Drivers and Staff
Transport
Freycinet to Cradle Mountain National Park - Self Drive
Freycinet to Cradle Mountain National Park - Self Drive
Freycinet

The roads in rural Tasmania were generally good, but services are sparse. The switchbacks ascending to Cradle Mountain park are narrow and require vigilance.

Quality of Experience
Drop off Car Rental
Drop off Car Rental
Australia

The car itself was fine, and gave us no problems. The only issues were with the personnel in the airport lots for pickup and drop off. In Hobart I was told to collect the keys in the parking lot from the attendant. She was nowhere to be seen, and my wife and I split up to look for her. This took more than 15 minutes. In Launceston, I saw an attendant across the lot as I pulled in, but by the time I parked she was gone. I took photos of the car for my records and dropped the keys in a return slot.

Quality of Experience
Guides, Drivers and Staff
Reverse Great Ocean Road Experience
Reverse Great Ocean Road Experience
Australia

This tour starts from Downtown Melbourne, proceeds west to Colac (along the highway) then south to the southern end of the Great Ocean Road on the shipwreck coast. A lot of time is spent in the coach, with commentary by the driver, to prepare for the self-timed walks. He also introduced guests to the TimTam Slam at the first coffee break. This stretch of highway features some of the most iconic formations in Australia, the 12 Apostles, as well as Loch Ard gorge, Great Otway National Park, and the seaside towns that were heavily damaged by fire and floods in the 1980s. The Memorial Arch stands as a monument to the work of the Diggers who built the road in the 1930s.

Quality of Experience
Food
Lunch was premade sandwiches. The “dairy free” offering was a thin tomato and lettuce sandwich with no protein whatsoever. The regular sandwiches were ham and cheese or chicken salad.
Guides, Drivers and Staff
Transport
Luxury Outback Tours Full Day Pinnacle Tour
Luxury Outback Tours Full Day Pinnacle Tour
Perth

Our guide was very knowledgeable and made the private tour very enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
A Night at Field of Light
A Night at Field of Light
Uluru

Loved this experience. Meeting other guests. The meal was delicious and seeing the stars and the field of light magical.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
30 Minute Great Barrier Reef Scenic Helicopter Flight
30 Minute Great Barrier Reef Scenic Helicopter Flight
Cairns

Tide was high when we went out so not the best conditions to see the reef clearly.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise Camel Ride
Sunrise Camel Ride
Australia

Amazing experience! Highly recommend this. I wasn’t even sore the next day after riding the camel for an extended period of time. The staff was exceptional.

Quality of Experience
Guides, Drivers and Staff
Transport
Great Barrier Reef and Green Island Tour - Ocean Free Sailboat
Great Barrier Reef and Green Island Tour - Ocean Free Sailboat
Cairns

It was a rough sea day but the staff made the best of a rough situation. We really enjoyed it all.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Two day/1 night Ultimate Kangaroo Island Experience (Cruise/Cruise) - Day 2
Two day/1 night Ultimate Kangaroo Island Experience (Cruise/Cruise) - Day 2
Kangaroo Island

Mini tour bus was uncomfortable with malfunctioning seatbelts. We enjoyed a more relaxed pa ce than on day one. Not enough time allotted for dinner before the ferry. Service was very slow at the restaurant that was recommended.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Daintree Rainforest Full Day Adventure by 4WD
Daintree Rainforest Full Day Adventure by 4WD
Australia

Very long time in the 4x4 cramped vehicle, (about 5 hours total travel time there and back) stopping to do all the hotel pick ups and then in Port Douglas where there should have been a restroom break. We enjoyed the tour once we got there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cramped mini 4x4 bus.
Private City & Lone Pine Day Trip
Private City & Lone Pine Day Trip
Brisbane

Lovely slow paced private tour. Our guide was very knowledgeable and we enjoyed our day, especially our time at the Lone Pine Koala Sanctuary.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Two day/1 night Ultimate Kangaroo Island Experience (Cruise/Cruise) Day 1
Two day/1 night Ultimate Kangaroo Island Experience (Cruise/Cruise) Day 1
Australia

Bus to ferry was very cramped for leg space and very long because of multiple pick up points. Ferry did not have breakfast foods available as the supplier had not delivered. We started our day very early and were quite hungry by lunch time. First day tour was in a more comfortable coach. Our accommodations at American River in the Mercure hotel was great. Older facility and the mattresses and rooms need updating but wonderful food and service. We really enjoyed our first day tour but were disappointed to spend so little time at the Animal sanctuary.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Apr 10, 2025

G'day Marie & Doug,

Firstly, it was a pleasure working with you and Doug. Thank you so much for taking the time to write such an extensive and informative review—I truly appreciate it. I'm sorry to hear about the minor hiccups you encountered, but I'm glad to know that everything worked out in the end.

Your review helps us continue to provide exceptional service to valued clients like you. If there's anything else we can do to make your future travels even more memorable, please don’t hesitate to reach out.

Take care and please keep in touch.

Cheers,
Paula
[email protected]

Amazing trips, mediocre lodgings.
Australia | Mar 28 - Apr 5, 2025

Nicolette
Nicolette C.
Flagami, FL | Reviewed on Apr 08, 2025
A friend and I recently traveled to Australia and instead of doing the research and booking myself, I thought it would be nice to book through a travel agent instead. I honestly cannot recall the last time I have done so as I am a frequent, experienced traveler and enjoy the research process. While it saved me quite a bit of time to book through KimKim, I will go back to doing so myself. The trips the agent booked for us were quite lovely as we experienced excellent guides and saw the things... Read more

A friend and I recently traveled to Australia and instead of doing the research and booking myself, I thought it would be nice to book through a travel agent instead. I honestly cannot recall the last time I have done so as I am a frequent, experienced traveler and enjoy the research process. While it saved me quite a bit of time to book through KimKim, I will go back to doing so myself. The trips the agent booked for us were quite lovely as we experienced excellent guides and saw the things we had wanted to see. Unfortunately, the accommodations were of a much lower quality than we typically book, with limited amenities on site, loud and chaotic environments, and, for the most part, sub par customer service. The travel agent and I had agreed on “moderate” hotels and that is certainly not what we experienced. All in all, a valuable lesson learned. I would advice travelers considering KimKim to be extremely thorough in discussing their definitions of varying accommodation levels.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 16, 2025
Hello Nicolette,
Thank you for the feedback, I'm glad you were happy with the "experienced excellent guides" and you were able to see all you wanted to see.
I trust you will be able to book the hotels you want on your own next time, but I do recommend that if booking through an agent in the future, you increase your budget to be able to include moderate accommodations, which in the tourism industry accounts for at least a 3.5 star, probably more like 4 stars. (Luxury is 5). I do recall...
Read more

Hello Nicolette,
Thank you for the feedback, I'm glad you were happy with the "experienced excellent guides" and you were able to see all you wanted to see.
I trust you will be able to book the hotels you want on your own next time, but I do recommend that if booking through an agent in the future, you increase your budget to be able to include moderate accommodations, which in the tourism industry accounts for at least a 3.5 star, probably more like 4 stars. (Luxury is 5). I do recall talking about the hotels and insisting that you looked the reviews and pictures on line because in order to match the budget, we were booking accommodations that are below what we usually do. I apologize for not having insisted on you reviewing them further.

I wish you wonderful travels and adventures in the future!
Liz

Sienna made sure every detail of our trip was...
Australia | Mar 22 - Apr 3, 2025

K
kathy h.
Dallas, TX | Reviewed on Apr 06, 2025
Sienna made sure every detail of our trip was planned impeccably. We had an absolute blast doing the Sydney Bridge Climb and snorkeling the Great Barrier Reef and our private Great Ocean Road trip was the highlight of our trip. It all went so smoothly. The App worked out really well. All of our drivers were excellent and on time. Everyone kept in touch the entire trip. Sienna and Greg worked so well together to make this one of our easiest vacations yet. Read more

Sienna made sure every detail of our trip was planned impeccably. We had an absolute blast doing the Sydney Bridge Climb and snorkeling the Great Barrier Reef and our private Great Ocean Road trip was the highlight of our trip. It all went so smoothly. The App worked out really well. All of our drivers were excellent and on time. Everyone kept in touch the entire trip. Sienna and Greg worked so well together to make this one of our easiest vacations yet.

Hotel Review
Shangri-La The Marina, Cairns
Cairns

The location of this hotel is perfect. There are shops and restaurants all around the hotel. There is a wonderful promenade to walk and see a lot of the shoreline. Our room had a beautiful view of the marina and it made it easy to get to our excursion to the Great Barrier Reef. The hotel had an amazing breakfast buffet included that we enjoyed every day.

Authenticity & Character
It is beautiful and quiet
Location
Everything is nearby this hotel
Staff
Always polite and helpful
Cleanliness & Comfort
Hotel was kept very clean
Activity Review
Michaelmas Cay Cruise
Michaelmas Cay Cruise
Australia

The snorkeling trip to Michaelmas Cay was a highlight of our Australia getaway. The experience was amazing, and we truly enjoyed it. The vibrant marine life and the clear waters made it unforgettable. It was a well-organized and exciting excursion.

Local specialist: Siena Mueller
Siena
Siena Mueller
Local specialist in Kimkim HQ | Replied on Apr 09, 2025

Thank you so much for sharing your experience, Kathy! It was such a pleasure working together to plan your Australia adventure! 🇦🇺 You truly got to experience so much, from the thrilling bridge climb to the Great Ocean Road! I'm so happy we were able to make your trip seamless and stress-free. I hope we can work together again in the future! ✨

Bullard review
Australia | Mar 14 - Mar 28, 2025

L
Lisa B.
Ashburn, VA | Reviewed on Apr 05, 2025
The bike excursion in Sydney was excellent. The Harbour Rock Hotel was great and very good service.
The Blue Mountain excursion was also top notch. a
The Peninsula Hotel was good. It was pouring down rain so we couldn't really effectively appreciate it. I did like that it was on the beach. The 10 hour snorkel excursion was excellent. It helped that weather and sea conditions were very good. The Mayfair Hotel was excellent, as was the Gourmet Food and Wine tour. Loved biking... Read more

The bike excursion in Sydney was excellent. The Harbour Rock Hotel was great and very good service.
The Blue Mountain excursion was also top notch. a

The Peninsula Hotel was good. It was pouring down rain so we couldn't really effectively appreciate it. I did like that it was on the beach. The 10 hour snorkel excursion was excellent. It helped that weather and sea conditions were very good.

The Mayfair Hotel was excellent, as was the Gourmet Food and Wine tour. Loved biking through that beautiful area!

Kangaroo Island, suggested by Liz, was well worth it. Beautiful place, lovely and plentiful kangaroos, plus the vies! The service was very good as was the food. My recommendation for them is they need to add a salad course , as you just get your main fairly quickly and there aren't a lot of vegetables on that. The full day tour to see all the wildlife was essential to our trip to Australia.

The Savoy on Little Collins in Melbourne was fantastic, especially that upgrade to the Master Suite that we received on check in! The help that we received from Leslie Wong in changing our Penguin Island trip so that it was not on the night before we caught an early flight was MUCH appreciated. That excursion was also excellent.

All pickups and transfers were on time and all drivers friendly and polite.

Thanks so much for organizing a great trip!

Lisa and Daniel Bullard

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 05, 2025

Hello Lisa!
Thank you for the beautiful review. I'm so glad you enjoyed Australia!
It was wonderful to work with you and I would love to do it again, so reach out anytime we can help!

Liz

Trip to New Zealand and Australia
Australia | Mar 8 - Mar 27, 2025

Sonya
Sonya B.
Gadsden, AL | Reviewed on Apr 04, 2025
The trip eventually worked out fine, but the response time for my questions in the planning stage was much much slower than I had experienced with KimKim in the past. I had sent very detailed information as to what places we wanted to visit and what tours we wanted to have. But I don’t think they were ever read in detail because the trip plan kept having tours listed, I didn’t want and hotels in locations such as near the airport instead of the city center as I had requested. But eventually... Read more

The trip eventually worked out fine, but the response time for my questions in the planning stage was much much slower than I had experienced with KimKim in the past. I had sent very detailed information as to what places we wanted to visit and what tours we wanted to have. But I don’t think they were ever read in detail because the trip plan kept having tours listed, I didn’t want and hotels in locations such as near the airport instead of the city center as I had requested. But eventually everything came together, I just had to spend much more time reviewing the plan than I had on our past trips to get things corrected. Also, we were not informed that we would have to find transportation from our hotel to our tour in Rotorua and would not be able to walk from our hotel as with our other tours. The tours were all fine but we were not informed about things such as being able to take the tour to Phillips Island without having dinner included, which we would have chosen had we been given the option. Most the hotels were fine. Out of the 9 hotels we stayed in on our trip only 2 were places we would never stay at again and wish we had not stayed at this time. I guess the most important thing is everything turned out fine in the end but with the price we paid I guess I expected to not have to put as much work into the planning as I did.

Hotel Reviews
Holiday Inn Express Auckland City Centre
Auckland

They would not allow us to check in early after arriving from a long international flight but when we were able to check in they upgraded us to room on a higher floor with a great view.

Authenticity & Character
Nothing in looks that was special but was a nice and clean hotel we enjoyed staying in.
Location
Very centrally located in the downtown area.
Staff
They were helpful when we needed to make a call or needed help with directions when we checked in but the check out person was very unfriendly. We had breakfast included but had an early departure before it started so they packed us a breakfast. They shouldn't have bothered. Not much in it, nothing to drink, not even water. When we asked at the desk if they could give us something to drink, we were told no.
Cleanliness & Comfort
The day we were able to have breakfast at the hotel it was more than we expected with lots of selection. Which is why we were so disappointed with the packed breakfast they supplied us the next day when we had an early check out.
Millennium Hotel Queenstown
queesntown

Room was fine but we had a long walk to our room from the registration desk with lots of luggage to carry.

Authenticity & Character
Everything was fine but nothing special.
Location
We were able to walk to places we wanted to see.
Staff
Friendly enough but nothing stands out.
Cleanliness & Comfort
I guess someone has to stay in the rooms far from the front desk and breakfast area but it wasn't nice for seniors.
Regent of Rotorua
Rotorua

Nice hotel with convenient location.

Authenticity & Character
Nothing really special but clean and nice enough.
Location
In the downtown area so convenient for walking to most places.
Staff
Nothing stood out as special.
Cleanliness & Comfort
Everthing was clean and comfortable.
Crowne Plaza Christchurch
Christchurch Central

Nice hotel with good location. The upgraded us to an upper floor with a city view.

Authenticity & Character
Very nice with good location.
Location
Convenient for walking around to see things.
Staff
Very friendly and helpful staff. They upgraded us to a room on a higher floor with a city view.
Cleanliness & Comfort
Room was very clean and spacious.
The Hermitage Hotel
Mount Cook Village

The view from our room was amazing. Breakfast was very good with lots of selection.

Authenticity & Character
It has a beautiful view from the hotel.
Location
Close to the visitor's center but wish it had been closer to some of the trailheads.
Staff
Staff was friendly.
Cleanliness & Comfort
Clean room with two queen beds which was very comfortable, and a amazing view.
Adina Apartment Hotel Melbourne on Queen
Melbourne

We had a one bedroom apartment that had a washer and dryer but it didn't feel like the room was very clean. I found trash in the area to make tea and coffee. It was a convenient location.

Authenticity & Character
Room could be cleaner and dryer didn't work well. It took all night to dry one load of laundry. Had to put in just a few pieces at a time and leave for a long time.
Location
Good location for walking around the city.
Staff
Not very friendly.
Cleanliness & Comfort
Not very clean. Wouldn't stay again or recommend.
Desert Gardens Hotel
Yulara

The registration area was very nice but the rooms could have been better. Also the landing outside our room was never sweep while we were there and had lots of leaves. There were no elevators and they put my 83 year old husband and myself on the second floor. We broke the handle on one suitcase trying to drag it up and down the stairs. Also we were told our room was not ready at the check in time.

Authenticity & Character
Nothing special just alright.
Location
Close enough to walk to things that were available.
Staff
Most were friendly.
Cleanliness & Comfort
It was clean enough but without an elevator it was difficult for us to manage our luggage.
Shangri-La The Marina, Cairns
Cairns

Very nice hotel with a beautiful view from our room.

Authenticity & Character
There was a beautiful view from the hotel.
Location
Able to walk around to the places we wanted to go.
Staff
All the staff were very friendly and very helpful.
Cleanliness & Comfort
The room was very comfortable with a beautiful view from our room.
Rendezvous Hotel Sydney The Rocks
The Rocks

This was supposed to be a 4 star hotel but it could barely be called a 3 star at best. The carpet looked dirty, the bathroom needed an update, and you had an overall feeling it was not clean. We were suppose to have a harbor view but 90 percent of the time we were there it was blocked by cruise ships and we couldn't see anything. The one time for a few hours at night the cruise ships were gone it was a beautiful view of the harbor and opera house. The only thing good about the room.

Authenticity & Character
Not a very nice hotel. Wouldn't stay again there.
Location
Location was good and we were able to walk to the opera house.
Staff
All the staff were very nice.
Cleanliness & Comfort
Did not feel clean so we were not very comfortable.
Activity Reviews
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Australia

Nice but a long day so I probably could have skipped.

Quality of Experience
Alright but nothing outstanding.
Food
Lunch was alright not great.
Guides, Drivers and Staff
Guide was good.
Transport
Long drive.
Full Day Akaroa & Harbour Cruise
Full Day Akaroa & Harbour Cruise
Christchurch

Our guide Peter was very nice. Our tour information said we would have either morning or afternoon tea, but it didn't happen. The lunch that was included was very good at Akaroa. Harbor Cruise with George was nice. We saw hector dolphins, seals and albatroses.

Quality of Experience
Cruise was nice and lunch was very good.
Food
Our lunch was excellent.
Guides, Drivers and Staff
Our guide Peter was very good and very nice.
Transport
Comfortable.
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

It is a beautiful view from the top.

Quality of Experience
It was an awesome view from the top that shouldn't be missed.
Guides, Drivers and Staff
The staff were extremely friendly and helpful. One of the girls working walked us all the way to the top to show us how to take pictures that we could download on our phone or computer.
Transport
The trip up to the top was fun.
Full Day Marine World Outer Great Barrier Reef
Full Day Marine World Outer Great Barrier Reef
Australia

Enjoyed that you could experience the reef without getting wet.

Quality of Experience
Enjoyed that we could enjoy the reef without getting wet with the semi-submersible, and underwater observatory.
Food
Buffet on the pontoon was good.
Guides, Drivers and Staff
The staff on the boat and pontoon were outstanding.
Transport
The trip out to the reef was comfortable.
Half Day Mount Cook Tour (Christchurch to Mt Cook)
Half Day Mount Cook Tour (Christchurch to Mt Cook)
Christchurch

Nice trip with beautiful views.

Quality of Experience
Views were very nice.
Guides, Drivers and Staff
Our guide Joseph was very good. We were suppose to have bottled water and a picnic lunch which we had and was very good. But our guide also gave us snacks at every stop, such as chips, cookies and chocolate.
Transport
Transportation was comfortable.
Afternoon Tour (Mount Cook/Queenstown) (Shared Small Group Tour)
Afternoon Tour (Mount Cook/Queenstown) (Shared Small Group Tour)
Aoraki / Mount Cook Village

Maary our guide and driver was very good. We were supposed to have water and snacks and we did. We were supposed to get back at 6:30 but it was 7:30 before we reached.

Quality of Experience
Nice trip.
Guides, Drivers and Staff
Guide was nice.
Transport
Reached an hour late which wasn't expected.
Auckland Private Transfer Domestic Airport to Hotel
Auckland Private Transfer Domestic Airport to Hotel
New Zealand

Driver was not inside airport but texted where he was an parked so we didn't have to walk at all. He also helped with the luggage and was very friendly.

Quality of Experience
Driver helpful and friendly.
Guides, Drivers and Staff
Driver was very friendly and helpful.
Transport
Vehicle was comfortable.
Full Day Milford Sound Glass Roof Van/CruiseVan
Full Day Milford Sound Glass Roof Van/CruiseVan
Queenstown (NZ)

It was a long day. We were supposed to meet at a bus stop that was not marked. Picnic lunch was very bad. Nature cruise had nice views but only saw a few seals on a rock, no penquins, dolphins or any other animals that were mentioned we would see. Straight 4 hour drive back with one 15 minute stop for coffee.

Quality of Experience
A long day. If I did it again I would not do it as a day trip.
Food
Picnic lunch was bad.
Guides, Drivers and Staff
Driver was nice.
Transport
It was comfortable but too long a drive.
Morning SEIT Uluru Highlights
Morning SEIT Uluru Highlights
Uluru

Herman our guide was good. Enjoyed getting lots of views of Uluru.

Quality of Experience
Small group tour which was nice.
Guides, Drivers and Staff
Our guide Herman was very good.
Transport
Van was comfortable.
Auckland Harbour Sailing Cruise
Auckland Harbour Sailing Cruise
Auckland

Captain was very friendly and nice. We were told we would get tea or coffee and a cookie. We did not get that but were offered water or juice.

Quality of Experience
Fun to be on a sail boat.
Guides, Drivers and Staff
Captain was friendly and nice.
Transport
Was easy to walk to from our hotel.
TE Puia:  Te Ra Guided Experience 90 minutes) + Cultural Performance
TE Puia: Te Ra Guided Experience 90 minutes) + Cultural Performance
New Zealand

Was a nice tour but not anything special.

Quality of Experience
Nothing to improve but not a top experience on our trip.
Guides, Drivers and Staff
Hotel staff and drivers were fine.
Transport
Would have liked to have transportation provided from our hotel to Te Puia.
Full Day Phillip Island & Moonlit + Penguin Plus with Dinner
Full Day Phillip Island & Moonlit + Penguin Plus with Dinner
Melbourne

Guide was nice. We enjoyed Moonlit feeding the kangaroos and seeing the other animals. Penguin Plus was fun getting to see the penquin parade. Sad we couldn't take pictures, but were happy they had pictures and videos you could download. We were the only ones on the tour with dinner included. We were not told that it was an option to not have dinner included and would have liked to have had the option.

Quality of Experience
Enjoyed seeing the animals.
Food
Food was fine, but should have been told we didn't have to pay for it as part of the tour package but could have purchased what we wanted on our own.
Guides, Drivers and Staff
Guide was nice and spent time finding penquins we could see in the wild.
Transport
Confortable trip.
Auckland Best of Both World:  Bush and Beach  - Full day
Auckland Best of Both World: Bush and Beach - Full day
Auckland

Was a fun day. Saw lots of places. Guides were good.

Quality of Experience
Saw lots of places and enjoyed.
Guides, Drivers and Staff
Guides were very good. They offered juice and cookies in the afternoon.
Transport
Transportation was comfortable.
Evening Field of Light Pass
Evening Field of Light Pass
Uluru

It was very beautiful and I would recommend.

Quality of Experience
It is very beautiful and I would recommend.
Guides, Drivers and Staff
The drivers were efficient dealing with a large bus of people.
Transport
It was a large bus, but it was fine since the drive was close.
Full Day Hobbiton & Waitomo Caves (Auckland to Rotorua)
Full Day Hobbiton & Waitomo Caves (Auckland to Rotorua)
Auckland

Driver was nice enough. Tours alright especially for Lord of the Rings fans. Were not able to take pictures at the Waitomo caves which was a disappointment.

Quality of Experience
If you can't take pictures in the caves they should have some you can download.
Guides, Drivers and Staff
Nice enough.
Transport
Comfortable.
Welcome to Rotorua
Welcome to Rotorua
Rotorua

Worth a visit. We were not told that our tour of Te Puia was not within walking distance of our hotel and we had to figure out how to use uber (we are seniors and had not used before).

Quality of Experience
Nothing to suggest for improvement but not the best thing we did on our trip.
Guides, Drivers and Staff
Staff at hotel was fine as were drivers to Rotorua.
Transport
Would have liked transportation already arranged for our trip to Te Puia.
Afternoon/Evening Wintjiri Wiru Twilight
Afternoon/Evening Wintjiri Wiru Twilight
Uluru

Very nice experience. Enjoyed the drinks and snacks while watching the show. Wish we had been allowed to take pictures or videos.

Quality of Experience
Nice show but wish they had had pictures and videos of the show we could download since we were not allowed to take our own.
Guides, Drivers and Staff
Driver was nice.
Transport
Large bus but only a short way from the hotel.
Morning Panoramic Sydney Sights
Morning Panoramic Sydney Sights
Sydney

I didn't really feel that we saw much of Sydney.

Quality of Experience
Alright but could probably spend time better doing something else.
Guides, Drivers and Staff
Guide was informative.
Transport
Comfortable but didn't feel I saw much.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Great tour would recommend.

Quality of Experience
Nice tour.
Guides, Drivers and Staff
Great guide.
Transport
Close enough from our hotel to walk.
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

I would recommend. Calmsley Hill Farms was great. Really enjoyed getting close with the animals. Beautiful lookouts. Lunch was alright not great. Tour said we would get wine or OJ in the afternoon but only wine was offered, so nothing for people who don't drink alcohol.

Quality of Experience
Calmsley Farms was the best part.
Food
Lunch was alright and nothing was offered for people who don't drink wine.
Guides, Drivers and Staff
Our guide was nice.
Transport
Comfortable trip.
Local specialist: Ruth Grau

Induction to Australia
Australia | Jan 28 - Feb 6, 2025

Barbara
Barbara B.
Newark, NJ | Reviewed on Apr 02, 2025

Ruth planned a fabulous itinerary based on my interests. Details were well-planned and communicated. Transportation and excursions went smoothly with no snafus. I especially enjoyed the Kuranda Skyrail and Rail Adventure from Cairns and the Currumbin Wildlife Sanctuary on the Gold Coast. Brisbane and Sydney are clean and beautiful cities. I felt completely safe throughout my solo and small group travels in Australia. Breathtaking scenery and friendly locals!

Local specialist: Ruth Grau

Asko was with us every step of the way, even ...
Australia | Feb 24 - Mar 27, 2025

jean
jean G.
Newark, NJ | Reviewed on Apr 01, 2025
Asko was with us every step of the way, even after we were traveling and thought severe weather might impact our itinerary. He was responsive to the point where I started to wonder when or if he slept.
We were traveling with friends, but didn’t always have the same accommodation, and I was often confused because I referenced our friends rather than our trip plans. Asko was there to redirect with an ever cheerful attitude.
Read more

Asko was with us every step of the way, even after we were traveling and thought severe weather might impact our itinerary. He was responsive to the point where I started to wonder when or if he slept.
We were traveling with friends, but didn’t always have the same accommodation, and I was often confused because I referenced our friends rather than our trip plans. Asko was there to redirect with an ever cheerful attitude.

Hotel Reviews
Sofitel Sydney Wentworth
Sydney

Were given a room with no air con. Had to ask four times for help and were eventually reassigned to another room.

Authenticity & Character
Its a standard hotel, nothing special
Location
Central ciy
Staff
Was hard to be recognized, but refused to believe it’s because I am an older woman.
Cleanliness & Comfort
Getting a room with AC
The Carrington

Character galore. Old and in some cases very old! Our bathroom had been renovated nicely.

Authenticity & Character
Charming
Location
Easy access to the area.
Staff
Cleanliness & Comfort
Activity Reviews
Taste of The Hunter
Taste of The Hunter
Australia

The wineries were great but could have been a better tour if the guide was a wine rather then a beer drinker. One stop was all about chi chi shimmery alcohol; it had no place on a wine tour. BTW, Sandlers Wines was the best of the day! Pucs includud.

Quality of Experience
Day was exhaustingly hot.
Guides, Drivers and Staff
Transport
Clean
Palm Cove - The Great Barrier Reef
Palm Cove - The Great Barrier Reef
Palm Cove

I’m not one for big group activities like this, and well the boat, the lunch, on the activities themselves were fine. It was the dive staff that made this truly memorable. One of the female staff helped fit my equipment properly, and then helped my husband as well And accompanied him as first time snorkler to help him get an appreciation of what the reef offered. I couldn’t have been more pleased.

Quality of Experience
The one female who helped my husband and I. We are in our 70s
Food
Guides, Drivers and Staff
Transport
A night at the Filed of Light Dinner
A night at the Filed of Light Dinner
Uluru

Too touristy for me. Food okay The astronomer who spoke was the best part of the evening. The field of light is too contrived.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
60 Minute Jet Boat
60 Minute Jet Boat
Queenstown (NZ)

It was fun if you like being bumped, jostled and bounced to the point of disbelief.

Quality of Experience
Showed off the boat and driver skills
Guides, Drivers and Staff
Transport
If you like this kind of thing it was good.
The Rocks Aboriginal Dreaming Tour (Illi Langi)
The Rocks Aboriginal Dreaming Tour (Illi Langi)
Sydney

Fundamentally important to trip Would reccommend to be part of anyones tour and think timing as part of first day of trip was good way to start trip Sidney rock as iconic part of Sydney harbor and simultaneously “holy” Aboriginal ground was particularly important! Speaker was good but not inspired Meeting spot waspoorly indicated, hard to find and should be less ambiguous

Quality of Experience
Guides, Drivers and Staff
Speaker good but not great. Clearly less connected with target audience than Mauri guide in Christchurch
Daintree, Mossman Gorge and Cape Tribulation
Daintree, Mossman Gorge and Cape Tribulation
Australia

Scenery in Mossman Gorge phenomena Gondola over rainforest excellent But Train ride thru Barron falls even better Not to be missed!

Quality of Experience
Food
Nothing
Guides, Drivers and Staff
Guide for Daintrer rain forrest and camp tribulation was extrdinary conservationalist very knowledgeable and helpfuf Made wholevday come alive Driver for Mossman gorge was very adroit when train up the gorge was cancelled because of mechanical issues he rerouted us so we could take the train ride back which afforded us spectacular views
Transport
Train through Bedford Falls was amazing
Melbourne Foodie Culture - Walking tour
Melbourne Foodie Culture - Walking tour
Melbourne

Guide excellent! The start at the library to give us some cultural background, the places chosen, the order in which we experienced them and the information we received exceeded our expectations. The food choices were all excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour
Milford Sound Day Trip
Milford Sound Day Trip
Te Anau

Most beautiful drive ever. Terrific guide who knew the route and shared so much interesting information about the areas we were seeing.

Quality of Experience
Driver, scenery, boat staff and natural vistas
Guides, Drivers and Staff
Transport
Queenstown Wine and food Tour
Queenstown Wine and food Tour
Queenstown (NZ)

The driver was knowledgeable and friendly, knew the industry and vineyards very well and was a huge asset to the tour.

Quality of Experience
The selection of wineries and terrific lunch.
Guides, Drivers and Staff
Paddy amazing. Made this an A+ experience
Transport
Paddy a great driver and on time
Local specialist: Asko Merilainen
Asko
Asko Merilainen
Local specialist in Melbourne, Australia | Replied on Apr 07, 2025

I appreciate your kind feedback and wonderful photos! It was a joy to arrange your trip to Australia and New Zealand! Safe travels to your next destinations!

Great Customized Australian Trip.
Australia | Feb 26 - Mar 9, 2025

Rich
Rich A.
Ashburn, VA | Reviewed on Mar 29, 2025
We asked Ruth our advisor to developer a customized two week trip in Australia. She suggested cities to visit, number of days in each along with activities to make our visit memorable. We were not disappointed. Our trip included the cities of Sydney, Uluru, Port Douglas and Melbourne. All provided a variety of sights, culture and adventure. The hotel accommodations were fabulous, the tours came off as planned while action packed as we requested. We’ll definitely be using KimKim again in... Read more

We asked Ruth our advisor to developer a customized two week trip in Australia. She suggested cities to visit, number of days in each along with activities to make our visit memorable. We were not disappointed. Our trip included the cities of Sydney, Uluru, Port Douglas and Melbourne. All provided a variety of sights, culture and adventure. The hotel accommodations were fabulous, the tours came off as planned while action packed as we requested. We’ll definitely be using KimKim again in the future.

Hotel Reviews
PARKROYAL Darling Harbour
Sydney

Great location, friendly staff, newly renovated.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa San Michele
Port Douglas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Vibe Hotel
Melbourne
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Unchartered Blue Mountains
Full Day Unchartered Blue Mountains
Sydney

Beautiful views … a bit long, but lots to see and do.

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Sydney Classic Tour (Bike)
Half Day Sydney Classic Tour (Bike)
Sydney

Fun way to visit sights and learn the history of Sydney.

Quality of Experience
Guides, Drivers and Staff
Transport
Magistic Express Dinner Cruise
Magistic Express Dinner Cruise
Sydney

Nice harbor views at sunset with a great dinner and entertainment to end the evening.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Great informative tour.

Quality of Experience
Guides, Drivers and Staff
Full Day Phillip Island + Penguin Plus  with Dinner
Full Day Phillip Island + Penguin Plus with Dinner
Melbourne

A long day or touring that culminated in the Penguin Parade. Worth the time Lots to see and do. The animal zoo we visited in the morning seemed a bit sparse compared to another we visited outside of Sydney.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wintjiri Wiru Sunset Dinner
Wintjiri Wiru Sunset Dinner
Uluru

Beautiful evening adventure.

Quality of Experience
Guides, Drivers and Staff
Transport
Uluru Sunrise & Kata Tjuta Visit
Uluru Sunrise & Kata Tjuta Visit
Uluru

Love the sunrise, history and traditions shared.

Quality of Experience
Guides, Drivers and Staff
Transport
A Night at Field of Light
A Night at Field of Light
Uluru

Beautiful presentation …. Nice meal.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Outer Reef Mackay Coral Cay (from Port Douglas Hotel)
Full Day Outer Reef Mackay Coral Cay (from Port Douglas Hotel)
Port Douglas

Snorkeling was fun…. Was hoping for more aquatic fish, creatures, etc. Lunch was good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Mossman Gorge Adventure Day
Full Day Mossman Gorge Adventure Day
Australia

Fun while exploring the outdoors. A good combination of river floating, hiking and culture.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Lanes and Arcades Tour - Shared tour
Morning Lanes and Arcades Tour - Shared tour
Melbourne

A walking nice tour our many sights and attraction in Melbourne.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Port Douglas
Welcome to Port Douglas
Port Douglas
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Apr 01, 2025

Thank you Rich! It was great working with you on your trip!
Ruth

First time ever used a travel agent and we are so glad we did!
Australia | Mar 10 - Mar 21, 2025

D
David E.
Boston, MA | Reviewed on Mar 26, 2025
We have never used a travel agent before (we always self-organize) but the trip to Australia was a bit overwhelming considering how huge the country is (basically the size of the US) and didn't want to spread ourselves too thin while maximizing the must-do's. We filled out the kimkim form and specified our interests and types of accommodations and Liz Neal reached out to ask a few more questions within a few hours. Within a day or so, we had a rough itinerary proposal and Liz suggested a Zoom... Read more

We have never used a travel agent before (we always self-organize) but the trip to Australia was a bit overwhelming considering how huge the country is (basically the size of the US) and didn't want to spread ourselves too thin while maximizing the must-do's. We filled out the kimkim form and specified our interests and types of accommodations and Liz Neal reached out to ask a few more questions within a few hours. Within a day or so, we had a rough itinerary proposal and Liz suggested a Zoom so we could talk through the proposal. On the call, we made a few adjustments and talked about flight logistics so that we weren't up at 4am or arriving at 11pm.

She sent over a finalized itinerary within a couple days of the Zoom call and the planning part was over in a flash. We had a deposit placed and then we just had to wait 6 months for the travel to start!

A few weeks before departure, we got the full PDF with 25 pages of logistics down to the minute (airport transfers, hotel pickups, phone numbers of everything, etc.) which provided great comfort and made for a smooth and clear travel experience.

There were some weather concerns (rain on the day of our snorkeling trip to the reef) a few days before departure so we emailed the local travel agent in Australia (Leslie Wong) and he was able to swap the days so that we could maximize the chance of good weather.

I want to call out how excellent Kangaroo Island is. It's private, isolated, and unspoiled. Sea Dragon is a great resort and the people there knew our names and were all excellent. If you can fit it into your itinerary for 3 nights, you will likely find it to be the highlight of the trip. We are so happy Liz added this to the trip and encouraged us to keep it at 3 nights even though we were considering cutting a day off.

We are a family of 4 (girl - 15, boy 13) that loves to be outdoors and not in museums which explains the activity choices.

Hotel Reviews
Sea Dragon Lodge
Willoughby South Australia

This was the highlight of the trip. The accommodations are luxurious and you do literally look out over the ocean like the pictures show from your room. The staff (Jane, Yasmine, Tomas, Paul and the others) are all such welcoming and positive people and made us not want to leave. Part of the Sea Dragon experience is the full day nature tour. I will say it's a lot of driving (the island takes about 90 minutes to get from east to west) but it's broken up nicely with a stop at a popular koala hangout spot (we saw about 10 in the trees), a brief stop to stretch your legs at a surfing beach, a stop at a natural arch where the seals come to rest, a lunch in a nice covered picnic area, and a stop at the sea lion sanctuary where we were just a few feet from sea lions. Some of the shorter activities are on-site (honey tasting and gin tasting) and the lighthouse is just a 20 minute walk away. The sheep shearing is a 20 minute drive. We didn't do the wine tasting trip or any of the other options due to lack of time but you could easily fill 3 days worth of time while still having some quiet time to just sit and look out at the water from your patio.

Authenticity & Character
There are probably a dozen cabin/suites on the property so it's small and quiet. The rooms are luxurious and spacious but not opulent.
Location
Right on the ocean with unspoiled views.
Staff
The staff adds to the experience with knowing your names within minutes of arrival and addressing you directly. Jane (the resort manager) is excellent and her team is professional and welcoming.
Cleanliness & Comfort
Villa San Michele
Port Douglas

We had a very spacious 2 bedroom apartment. It's right on the main drag but it's set back from the street (not that there's much road noise anyway) with a large courtyard flanked by two swimming pools. It's not your traditional hotel so you don't get daily cleaning service but that's fine. We had a kitchen so it let us buy some groceries at the local grocery store (a legit full sized grocery store is only a couple blocks away) and keep everyone fed and happy throughout our stay (4 nights). They provide beach towels that you can take to the beach or on your snorkeling trip so that's a nice minor extra. It's a short walk to the dock where the boats depart and all of the shopping and restaurants are within walking distance. The only area for improvement is that the room was rather dimly lit.

Authenticity & Character
Location
Staff
I have nothing negative to say here -- we only talked to the staff upon checkin (they were very nice and welcoming) but we didn't see anyone else for the remainder of our stay (not a problem but it also means I can't really answer this question fully)
Cleanliness & Comfort
The room was a bit dim at night but otherwise perfectly fine and we'd stay here again
Clarion Suites Gateway
Melbourne

We somehow got upgraded to the penthouse suite which was certainly unexpected and gave us an amazing balcony with skyline views across the river that can't be matched. As you might expect, it was a cavernous "room" with three bedrooms, a living room, kitchen and dining room. There may have been other rooms that were in there that we didn't find because it was so large :-) The staff was friendly and welcoming and the room was clean. However, even the penthouse suite was a bit tired (couches were a bit worn, carpet looked a bit dirty, and the soap dish in the shower and other fixtures were a little wobbly) and during certain times of the day, there were food smells in the hallway. There was nothing wrong with our stay and given its convenient location, we'd probably stay here again but it wasn't anything particularly remarkable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Own Accommodations Arranged

We booked our own stay at A by Adina right in the center of the CBD because it was one of the few hotels that offered two bedroom suites and we had stayed in another Adina in Berlin and loved it. Liz wasn't able to book it so we booked it directly. We were very pleased with the room and it had everything we needed and expected. The washer/dryer was particularly helpful since we had rain on our second day in Sydney and needed to dry everything out upon return to the room. The bedrooms aren't terribly spacious but that's fine since there's a living room with a couch and table/chairs to let you spread out and catch up on reading and whatnot. We'd stay here again as the location was perfect for reaching all of the primary tourist spots with short walks. It was clean and comfortable.

Authenticity & Character
Location
Staff
No complaints about the staff -- the person that greeted us and the person that checked us in were both very nice but we didn't talk to anyone else while we were there (which is fine) so I can't say it's amazing.
Cleanliness & Comfort
Activity Reviews
Grand Kuranda Rainforest Day Trip
Grand Kuranda Rainforest Day Trip
Australia

This is the one activity that we might recommend against. It's a long day from pickup to dropoff. The day consists of 4 main parts: * Skyrail (cable car) over the rainforest canopy from sea level up into the hills -- lasts about an hour with two stops along the way to change cars and take a short nature walk between getting off and getting back on. The views are clear and 360 degree and you see the waterfall both from the cable car ride and at the second stop (boardwalk). * Walking around Kuranda Village at the top (tourist shops, mostly, and some food/ice cream options). In Kuranda Village is the butterfly sanctuary which is small but very nice (maybe 20-30 minutes total). * Transfer to Rainforestation Nature Park for a 3 hour visit. This was the part that we definitely wouldn't repeat. It was crowded and touristy and somewhat contrived. As you'll see we did a bunch of other activities on this trip where we saw kangaroo, koala, crocodile and wallabies in the wild so the confined spaces here weren't our cup of tea. The aboriginal presentation was with an audience of like 300 people and the duck tour was on a caravan with 3 other duck boats all packed full so you felt like you were in Epcot Center on an attraction rather than out in nature. * Return to Cairns via the Kuranda Scenic Railroad - the reason this was a let-down is that the only views are on the gorge side of the train so if you don't have a window seat on that side of the train, it's largely just a hot and slow 90 minute train ride without much to see.

Quality of Experience
A little too much like a theme park than a nature experience
Food
Lunch at Rainforestation was called "BBQ buffet" but I don't think there was anything barbecued there. The food was average and fine -- we didn't come here for the food.
Guides, Drivers and Staff
Transport
It was a little confusing how the day would run -- we were met at the Skyrail station by a Tropic Wings tour guide who handed us our badges and an outline of the day but we were then on our own until meeting him again in Kuranda Village to transport us to Rainforestation. And then he appeared again to take us back to the train station. We were comingled in with other tour operators so it wasn't always clear if we were in the right place.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

This is as expected. A lot of history (some interesting, some not so) and you get to enter each of the main performance halls. You can take pictures outside and in the hallways/corridors but not within the performance halls themselves (which is a little peculiar since these spaces see thousands of concert/theatre goers each year). It's only an hour long which is about right. The group size is about 30-40 people and you wear a headset so you can hear the guide regardless of how far behind you are. You probably should do this.

Quality of Experience
Guides, Drivers and Staff
Mackay Coral Cay Great Barrier Reef Sail & Snorkel with Lunch
Mackay Coral Cay Great Barrier Reef Sail & Snorkel with Lunch
Port Douglas

The reef sail was via Sailaway and they are a professional outfit. The boat is huge and clean and very well equipped. There were 50 passengers on our trip and it didn't feel crowded. The crew aboard and in the office are all very pleasant and polite and welcoming. The boat is loaded with food so if you're the type that can eat while out on open water, you'll have plenty to snack on and eat during lunch. I'm not that adventurous so I could only eat with my eyes. It's a 2 hour sail from port to the first snorkel site so you'll spend some of that time just watching the horizon, some time learning about the biology of the reef from the marine biologist crew member, and some time getting fit for your stinger suit (full body suit to protect against jellyfish), flippers and snorkel/mask. Once you get to the dive site, you have about an hour in the water. We saw amazing coral and a sea turtle and a million fish. No sign of Nemo though. Definitely an experience you need to do once in your life. There was a medical emergency with one of the other passengers during the first snorkel (he ultimately appeared to be fine by the time we reached port) so we had to head back to port directly and didn't do the second dive. Sailaway handled the situation well and gave us a full refund (after first trying to rebook us on a new trip -- but it wouldn't have worked out due to our other activity schedule) so they should be commended for doing the right thing.

Quality of Experience
Guides, Drivers and Staff
Afternoon/Evening Daintree Nature Tour ( Private)
Afternoon/Evening Daintree Nature Tour ( Private)
Port Douglas

We very much enjoyed this full day tour despite the fact that it varied from damp to sprinkles to showers to full on downpour throughout the day. Our tour guide (David) was very good and adjusted the commentary appropriately so the kids could participate. The day consisted of an hour drive from Port Douglas to the Daintree River where we stopped along the way to see a massive colony of fox bats hanging from the trees. The boat ride on the Daintree River started with an absolute downpour but it tapered off halfway through so that we could see a few mother crocodiles and some of their baby crocodiles along the shore. We then continued on into the rainforest and stopped at a boardwalk trail where we David talked about the different types of plants and trees. Dinner was at a lodging/restaurant venue within the park and was very good (kangaroo steak for some of us .. I can't remember what others ordered). We then did the nighttime tour along a different boardwalk where we saw spiders and other insects galore that were huge and not terribly visible during the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Nothing negative about David -- but it is a long day in the van so just keep that in mind
Kangaroo Island - 2 night experience  at Sea Dragon Lodge - second day
Kangaroo Island - 2 night experience at Sea Dragon Lodge - second day
Kangaroo Island

Our two days at Sea Dragon were awesome. I covered the nature tour (day 1) and the smaller activities (day 2) in the review of the accommodations so I won't repeat it here.

Quality of Experience
Guides, Drivers and Staff
Transport
Bondi Beach Surf Lesson
Bondi Beach Surf Lesson
Sydney

Excellent experience. They get you suited up, give a briefing on how the time in the water is going to go, and out into the water you head. The waves on the day we were there were about 2-3 feet so we were able to mostly wade out to the starting point and still touch the bottom. They offer lessons to all levels of ability so even if you have surfed before (we had not), they can tailor the experience so you get something out of it. Super bedside manner by the instructor (Tom). I had no interest in ever surfing but it was great and both kids had a blast.

Quality of Experience
Guides, Drivers and Staff
Full Day Phillip Island Penguin Experience - Private Tour
Full Day Phillip Island Penguin Experience - Private Tour
Australia

This is indeed a very unique experience. When darkness falls, dozens of little penguin come out of the ocean and march up the dunes to their boroughs. However, it's a long day to get here for what amounts to about 45-60 minutes of watching small groups of 5, 10 or 15 penguin exiting the ocean. We heard about how great this was from other tourists we saw on the trip and might have expected too much. I expected a swarm of hundreds to come pouring out all at once but it was just dribs and drabs. Also, it's absolutely a tourist attraction. There are probably 2000 people sitting on bleachers waiting for the penguins to emerge so it's not private or particularly special -- so that kind of detracts from the experience. Lastly, it's a solid 2 hours from downtown Melbourne so you're spending a lot of time in the car and getting back to your hotel late. Bert was our driver/guide and he was a great conversationalist so it made the time pass in the car pretty quickly. We unfortunately had rain pretty much throughout the day so we skipped a couple of the lookout points along the way since it was too cloudy to see much. We did get lucky and the rain cleared just at dark so we didn't have to sit wet puddles while waiting for the penguin.

Quality of Experience
Food
The "Italian" restaurant we stopped at for dinner wasn't particularly Italian and it seemed like the place that all tour operators stop at so it was filled solely with tourists fueling up before heading over to the penguin viewing area.
Guides, Drivers and Staff
Bert was great. One note is that he didn't use his headset so people in the back had trouble hearing him. I was in the front seat so I didn't.
Transport
City Excursion by Bike
City Excursion by Bike
Sydney

Great overview of the city -- easy biking on mostly flat terrain. A few short stretches on roads but for the most part, you're on pedestrian/bicycle lanes. We had a rainy day so we ended up pretty wet but it was still interesting and the guide was very good to stop and explain what we were peddling past. There is one minor uphill stretch toward the end that some folks had trouble with but if you use a bike ever, you'll be fine. And toward the end, you'll need to walk your bike through the botanical garden (about a 10 or 15 minute walk) since you can't ride bikes in the gardens. The 2.5 hour trip is about the right amount of time to be on a bike.

Quality of Experience
My wife's bike had a problem where the seat wouldn't stay up so the guide swapped bikes with her. And another participant had a bike that didn't like to shift gears so I'd say the equipment condition wasn't perfect overall.
Guides, Drivers and Staff
David was our tour guide and he was great and spoke clearly and gave just about the right amount of information without it becoming overly tedious.
Summit at Night - Bridgeclimb
Summit at Night - Bridgeclimb
Sydney

What a ludicrous concept! Climbing a bridge with cars and trains whizzing under you. Never would that be permitted in the US! We had rain for the first part of our climb (they climb the bridge unless it's crazy wind or lightning) but then it stopped about halfway up, cleared and made for some great pictures with the tops of the buildings in eerie clouds. The actual time on the bridge is about 2.5 hours with the first 30 minutes being safety briefing and changing into the full set of gear (full jump suit, harness, audio rig, etc.). You do a mini practice climb indoors so you understand how the cable that you're going to be tethered to works on ladders and whatnot. The photo package was actually priced fairly -- all pictures that they take of you and your group are sold to you in digital format for $35 USD (50 AUD) per adult. So if you're a family of 4 (2 adults and 2 kids), it's $70 USD. That's fair enough considering how high some other attractions price their photos.

Quality of Experience
Guides, Drivers and Staff
Nicki was our climb guide and she was great and made a ton of smalltalk with our kids which was nice.
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Mar 26, 2025

Dear David and family,
I am so glad you enjoyed your trip and thanks for the detailed feedback !
I am really glad you stayed 3 nights at KI and I actually copied and pasted your comments in an email to the owners of the lodge, they had mentioned to me what a lovely family I had sent them so reading your review will warm their hearts.

Thanks again for booking with us and please reach out any time we can help in the future !

Liz

KimKim helps travelers enjoy visiting other countries confidentally
Australia | Feb 16 - Feb 28, 2025

Michelle
Michelle C.
Columbus, OH | Reviewed on Mar 24, 2025
We engaged KimKim to put together an itineray for my husband and I for Australia. We had used the online travel agency last year for a trip and really liked their selections of hotels and execursions. After a month long cruise, we were debarking in Sydney and planned to spend nearly two weeks there. Paula, our travel consultant, was very responsive in helping us plan our time there and finding places to stay. Overall, we are very pleased with how the trip went in Australia. There were two... Read more

We engaged KimKim to put together an itineray for my husband and I for Australia. We had used the online travel agency last year for a trip and really liked their selections of hotels and execursions.

After a month long cruise, we were debarking in Sydney and planned to spend nearly two weeks there. Paula, our travel consultant, was very responsive in helping us plan our time there and finding places to stay. Overall, we are very pleased with how the trip went in Australia. There were two hotels that just okay. One had water damage and the chef didn't show up for breakfast on a morning we had an early excursion and had to scramble to find a quick breakfast.

That said, I would recommend using KimKim to my friends and family. The team does a fantastic job in helping travelers get around in countries that they have not traveled before. I like that we receive an itineray with all of our day to day activities that includes key contacts and addresses.

Hotel Reviews
Mercure Cairns
Cairns

Tbere was water damage in the lobby of the hotel. The chef didn't show up for work on a morning we had an early execursion. The first morning we went to breakfast, the coffee machine wasn't working. The second morning, we had to scramble to find a quick breakfast before we were picked up as the chef didn't show up for breakfast. They didn't offer to help us pay for that. While the room was nice, it was very hot and humid and the room's AC had a hard time keeping up.

Authenticity & Character
Overall the hotel seems a bit shabby.
Location
Very good location to restaurants and shopping.
Staff
The staff at the front desk were very nice.
Cleanliness & Comfort
Again, while clean, except for the waer falling from the ceiling tiles, the hotel seemed shaby.
Hotel Indigo Adelaide Markets, an IHG Hotel
Adelaide

Really enjoyed staying at this hotel. It seemed new and was very well appointed.

Authenticity & Character
It had a great vibe.
Location
While across the public market, it was a bit of a hike to the CBD, restaurants and shopping.
Staff
Everyone at the front desk was extremely helpful.
Cleanliness & Comfort
Yes.
Mercure Welcome Melbourne
Melbourne

The hotel is located in the middle of Chinatown and on a busy street. It lacked any character and the breakfast was inedible. The rooms were small and lacked storage space for suitcases, etc. Plus the rooms were very warm, again it was hot and humid and the AC couldn't keep up.

Authenticity & Character
The entire hotel seemed bland and uninviting.
Location
There were other hotels not right in the center of everything and on a street (alley really) that had busy traffic.
Staff
While the staff was friendly, the front desk seemed to be busy.
Cleanliness & Comfort
Our room was small and we just didn't want housekeeping to come in. I'm not even sure the cleaners even tried to come in every day. Overall, the place didn't seem super clean.
Activity Reviews
Dolphin Sanctuary Guided Kayaking
Dolphin Sanctuary Guided Kayaking
Adelaide

The place was not inviting and the operator didn't open the doors until the time the tour started. There was no place to wait and we had to find our own tranportation there and back. They seemed a bit short staffed and disorganized until the last minute. Even though we did see dolphins, I wouldn't recommend this tour to anyone.

Quality of Experience
There were two groups but at the end it was one big, unruly group. At one point, all the kayays ended up to a narrow point going into a mangrove, those of us in the front were pushed into trees and had a hard time getting through the narrow point.
Guides, Drivers and Staff
When we did have a chance to chat with our guide, he seemed knowledgable. But once the two groups merged, it was hard to follow instructions.
Transport
Transportation was not included and it the location seemed a bit out of the way. We had to pay for an Uber both ways.
Private Dinner, Tales & Cocktails Experience
Private Dinner, Tales & Cocktails Experience
Melbourne

This was an amazing experience. Our guide, Raff, took us to three unique places we never would have found on our own. Plus he was a great conversationalist and shared information about the arts scene in the city. Very impressive.

Quality of Experience
Our guide was very knowledgeable and personable. He took us to some great restaurants and had lots to share about the surrounding locations. The entire experience was incredible.
Food
All of the food was so good. We ate house made tqcos at a rooftop restaurant, enjoyed wine with cheese and crackers and ended with a drink at a unique speakeasy.
Guides, Drivers and Staff
See above.
Transport
Daintree Rainforest Full Day Adventure by 4WD
Daintree Rainforest Full Day Adventure by 4WD
Australia

Overall this was a good tour, just really long. Rown, our guide, was very knowledgeable and engaging. He did a great job with the group and well-versed about Daintree and the rainforest and its history. Great storyteller. The only drawback was the cruise we took on the river. I don't think that added anything to the experience. We probably gotten home a bit sooner if we skipped that.

Quality of Experience
Our guide did a fantastic job. Plus we were seeing so many beautiful locations.
Food
The food at the restaurant was good but not great. Knowing there aren't a lot of options it worked. The restaurant offered a great backdrop to the forest. Plus many in our group were able to go for a swim in the river next to the restaurant.
Guides, Drivers and Staff
Rowan is really good at what he does!
Transport
The vehicle was clean and comfortable.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

This was an amazing tour. I'm so glad we were able to do this. The story of the construction and updates just fascinating.

Quality of Experience
We got to see nd listen to the orchestra practice playing in the large hall.
Guides, Drivers and Staff
Our guide was knowledgeable but came across a bit snooty.
Transport
We walked there ourselves after lunch and took an Uber to the hotel
Discover Melbourne by Bike
Discover Melbourne by Bike
Melbourne

I did not participate as we had a long tour the day before on a tour we booked on our own. However Glen went and enjoyed seeing the city by bicycle. The guide, Pat, asked the group if they minded if the tour went on a bit longer to cover more ground. Everyone agreed and had a good time.

Quality of Experience
Guides, Drivers and Staff
Very knowlegeable about the city and bicycling.
Transport
Wildlife, Waterfalls & Wine Day Trip
Wildlife, Waterfalls & Wine Day Trip
Sydney

While this was a long day, it was enjoyable. Steve was a great guide who was very knowledgable.

Quality of Experience
Was very excited to pet a koala bear and feed kangaroos and wallabyes.
Food
We stopped at a restaurant on the beach. There were great options to choose from and the food was great.
Guides, Drivers and Staff
The guide was very knowledgeable about the places we visited and the surrounding area. He was also very personable. too.
Transport
Clean and comfortable.
Morning Panoramic Sydney Sights
Morning Panoramic Sydney Sights
Sydney

It was great to drive around and have someone point out points and places of interest. However, we saw some great architecture and didn't really stop in the city, probably due to traffic. Our guide took us out of the city center to nearby neighborhoods where we did stop a few times. I probably would have preferred a walking tour of the city.

Quality of Experience
Overall it was nice and the guide was knowledgable.
Guides, Drivers and Staff
He was very knowledgble.
Transport
Clean and comfortable.
Michaelmas Cay Cruise
Michaelmas Cay Cruise
Australia

Overall, the tour to see the Great Barrier Reef was great. That said, the weather brought high winds making the sea choppy the cruiand the cruise a bit uncomfortable for several people. But the staff did a great job in offering ginger to help those struggling with seasickness. tThey also had two marine biologist to provide educational components on the way to the reef and back.

Quality of Experience
The staff did a great job getting people ready to visit the island and snorkel if they wanted.
Food
They had a variety of food that provided those with diet restrictions with options. The food was well marked and tasty!
Guides, Drivers and Staff
Transport
The ship was rocky, but that's not the fault of the tour operator. The ship was very nice and comfortable overall.
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Mar 24, 2025
G'day Michelle & Glen, Thank you so much for taking the time to share your feedback about your recent trip as well as the awesome pictures. I truly appreciate your kind words and are delighted to hear that you had a wonderful time. It was a pleasure working with you both. Your review helps me continue to provide exceptional service to valued clients like you so thank you again for sharing your experiences with me. If there's anything else I can do to make your future travels even more... Read more

G'day Michelle & Glen,

Thank you so much for taking the time to share your feedback about your recent trip as well as the awesome pictures. I truly appreciate your kind words and are delighted to hear that you had a wonderful time. It was a pleasure working with you both.

Your review helps me continue to provide exceptional service to valued clients like you so thank you again for sharing your experiences with me. If there's anything else I can do to make your future travels even more memorable, please don’t hesitate to reach out.

Looking forward to assisting you with your next adventure to the South Pacific!

Kind Regards,
Paula

Paula did a great job getting our trip planne...
Australia | Mar 8 - Mar 19, 2025

D
Devreaux B.
Houston, TX | Reviewed on Mar 20, 2025
Paula did a great job getting our trip planned, hotel, flights and excursions booked, pick ups to and from the various airports and cities we visited and put together a great itinerary for my son and I to enjoy and get a real feel for what Australia has to offer. Oh yeah - planned and booked our trip in less than 3 weeks. Surfing in Bondi, white water rafting excursion and snorkeling at the Great Barrier Reef in Cairns, the shark cage dive in Port Lincoln and Ayer’s Rock were absolutely... Read more

Paula did a great job getting our trip planned, hotel, flights and excursions booked, pick ups to and from the various airports and cities we visited and put together a great itinerary for my son and I to enjoy and get a real feel for what Australia has to offer. Oh yeah - planned and booked our trip in less than 3 weeks. Surfing in Bondi, white water rafting excursion and snorkeling at the Great Barrier Reef in Cairns, the shark cage dive in Port Lincoln and Ayer’s Rock were absolutely fabulous!! - It truly was an amazing trip for us. Thank you so much for helping us schedule this very memorable vacation in the land down under!! Good day!!

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Mar 20, 2025

G'day Devreaux, it was wonderful to speak with you today even though you must have been jetlagged. Thank you so much for taking the time to write a review. I truly appreciate your kind words and are delighted to hear that you had a wonderful experience, and we were able to take care of everything in such a short time.

If there's anything else I can do to make your future travels even more memorable, please don't hesitate to text or email me.

I look forward to assisting you with your next adventure!

Cheers,
Paula

Australia & New Zealand - Amazing Trip! Worked with Paula
Australia | Feb 24 - Mar 15, 2025

Anita
Anita T.
East Brainerd, TN | Reviewed on Mar 18, 2025
Paula was absolutely amazing! She listened to understand my likes and to identify the activities that I would most enjoy. Her knowledge and experience helped me plan an amazing trip. Read more

Paula was absolutely amazing! She listened to understand my likes and to identify the activities that I would most enjoy.

Her knowledge and experience helped me plan an amazing trip.

Hotel Reviews
Sudima Auckland City
Auckland

I loved my stay at the Sudima Auckland City hotel. The hotel had a unique setup that I really enjoyed. It was a memorable experience, with no negatives to report.

Peppers Bluewater Resort
Lake Tekapo

Peppers Bluewater Resort offered great views and was a very nice place to stay.

Desert Garden Hotel
Uluru

The Desert Garden Hotel in Uluru was fine overall, but my experience was marred by the check-in situation. While we knew check-in time was at 3 PM and we arrived mid-morning, other travel groups were prioritized and able to check-in early. This felt a bit unfair, although the accommodation itself met our expectations.

Laneways by Ovolo
Melbourne

The Laneways by Ovolo in Melbourne was a standout accommodation during my trip. The boutique style of the hotel was fabulous, and the staff went above and beyond by providing helpful directions and recommendations, not only to me but to other guests as well. It was a unique and memorable stay.

Activity Reviews
Full Day High-Country Farm Tour & Arthurs Pass National Park
Full Day High-Country Farm Tour & Arthurs Pass National Park
Christchurch

The Full Day High-Country Farm Tour & Arthurs Pass National Park with Canterbury Trails in Christchurch was outstanding. The host did a fantastic job sharing insights about the farm operation, culture, and business expansion plans, making it an informative yet entertaining experience. I highly recommend this tour to anyone visiting.

Glacier Boat Trip
Glacier Boat Trip
New Zealand

The Glacier Boat Trip near Mt Cook was a bit of a letdown. Although the drive and views were beautiful, the trip itself didn't stand out compared to other Glacier tours I've done. I would suggest either combining this activity with something else in the area to make the travel time worth it or choosing another activity altogether.

A Night at Field of Light
A Night at Field of Light
Uluru

The Night at Field of Light in Uluru was fantastic. The combination of the desert dinner, the Field of Light display, and the stargazing experience made for a memorable evening. The guide was both informative and entertaining, enhancing the overall experience.

Full-Day  Outer Great Barrier Reef (from Wharf)
Full-Day Outer Great Barrier Reef (from Wharf)
Cairns

The Full-Day Outer Great Barrier Reef experience was fantastic. We thoroughly enjoyed the day spent exploring the reef.

Daintree Rainforest Full Day Adventure by 4WD
Daintree Rainforest Full Day Adventure by 4WD
Cairns

The Daintree Rainforest Full Day Adventure felt a bit too long for the amount of wildlife and sights we experienced. It involved a lot of travel, and while the lunch was a highlight, the day overall did not meet my expectations.

Full-Day Great Ocean Road Trip
Full-Day Great Ocean Road Trip
Melbourne

The Full-Day Great Ocean Road Trip was really good. I enjoyed the scenic views throughout the trip.

Morning Lanes and Arcades Tour - Shared tour
Morning Lanes and Arcades Tour - Shared tour
Melbourne

The Morning Lanes and Arcades Tour in Melbourne was a lot of fun. I especially enjoyed the chocolatier visit and the morning tea stop.

Full Day Milford Sound - Coach/Cruise/Fly - Ex Queenstown
Full Day Milford Sound - Coach/Cruise/Fly - Ex Queenstown
Queenstown (NZ)

The Full Day Milford Sound tour was truly amazing. The combination of traveling by passenger van, then cruising, and finally flying back offered spectacular views. I highly recommend opting for the flight return—it's very worth it.

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Mar 19, 2025

Hi Anita,

Thank you so much for taking the time to share your feedback about your recent trip. I truly appreciate your kind words, and I'm delighted to hear that you had a wonderful experience.

Your review means a lot to me, and it helps me to continue to provide exceptional service to valued clients like you. It truly was such a pleasure working with you in planning your vacation to Australia and New Zealand.

Please keep in touch and don't hesitate to reach out to me if you plan to visit the South Pacific again.

Cheers,
Paula
(951)264 6300

Hi Vicky Once again thank you so much for the Sydney visit
Australia | Feb 28 - Mar 6, 2025

J
jock r.
South Africa | Reviewed on Mar 18, 2025
Hi Vicky Once again thank you so much for all your assistance in planning my Sydney visit . WHAT A BEAUTIFUL CITY ..... My guide Steve was amazing and the guide that took us to the mountains wow such a young man but so knowledgeable about Australian history and everything actually thumps up 2 both See you next year again Australia Perth and outback take care Vicky Regards Read more

Hi Vicky

Once again thank you so much for all your assistance in planning my Sydney visit .

WHAT A BEAUTIFUL CITY .....

My guide Steve was amazing and the guide that took us to the mountains wow such a young man but so knowledgeable about Australian history and everything actually

thumps up 2 both

See you next year again Australia

Perth and outback

take care Vicky

Regards

Hotel Review
Own Accommodations Arranged
Authenticity & Character
Location
Shangri-la Sydney
Staff
Cleanliness & Comfort
Activity Reviews
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Sydney City Small Group Walking Tour (Small Group Tour)
Sydney City Small Group Walking Tour (Small Group Tour)
Sydney
Quality of Experience
Guides, Drivers and Staff
Sydney Bridge Climb Summit
Sydney Bridge Climb Summit
Sydney
Quality of Experience
Guides, Drivers and Staff
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Sydney
Quality of Experience
Food
Transport
Bondi-Bronte Culture & Coast Small Group Walking Tour
Bondi-Bronte Culture & Coast Small Group Walking Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Mar 18, 2025

Thanks so much for your feedback Jock. It was a pleasure helping you arrange your experiences whilst in Sydney and I am so glad you loved it!
Yay for Perth...also a beautiful part of this country
Thanks again and All the Best
Vicky

I have nothing but praise for Kim-Kim and the...
Australia | Feb 3 - Mar 5, 2025

Catherine
Catherine M.
Newark, NJ | Reviewed on Mar 13, 2025
I have nothing but praise for Kim-Kim and the arrangements that they made for our trip. So many fantastic tours and delightful places to stay! I particularly enjoyed the in-person encounters with the wildlife like petting koalas, kangaroos and wallabies and feeding tropical birds. It was the trip of a lifetime. Read more

I have nothing but praise for Kim-Kim and the arrangements that they made for our trip. So many fantastic tours and delightful places to stay! I particularly enjoyed the in-person encounters with the wildlife like petting koalas, kangaroos and wallabies and feeding tropical birds. It was the trip of a lifetime.

Hotel Reviews
Peppers Beacon Queenstown
Queenstown

I particularly liked the place we stayed in Queenstown. It was a nice apartment with lots of room and very convenient with a washer and dryer. It felt very spacious and contributed to a pleasant experience in Queenstown.

Vibe Hotel Sydney
Sydney

Our stay at the Vibe Hotel in Sydney had some drawbacks. The hotel's computer system went down, so we couldn't get a key and had to be escorted to our room every time. Although the room I got was a bit bigger and fine, my sister and brother-in-law were cramped in their regular-sized room. Additionally, the street the hotel was on seemed a bit rundown compared to most of Australia and New Zealand, which surprised me. Nevertheless, the location was convenient for visiting Chinatown.

Activity Review
Oceania Tours and Safaris - Phillip Island and Moonlit Sanctuary Tour + Penguins Plus Viewing
Oceania Tours and Safaris - Phillip Island and Moonlit Sanctuary Tour + Penguins Plus Viewing
Melbourne

The Phillip Island and Moonlit Sanctuary Tour, including the Penguins Plus Viewing, was a standout experience for me. The penguins were so cute and it was a truly memorable experience. Despite not being able to take pictures, it left a lasting impression on me.

Local specialist: Laurel Thachuk
Laurel
Laurel Thachuk
Local specialist in Mooloolaba, Sunshine Coast Australia | Replied on Mar 21, 2025

Hi Cathie,
Thank you so much for taking the time to share your review and amazing photos!
I am so happy to hear you all enjoyed your time across NZ and Australia, you certainly had an incredible trip plan and I'm thrilled with how it all turned out for you. It was an absolute pleasure to arrange your holiday.
Wishing you all the best and safe travels for your next adventure.
Thank you so much Cathie, Liz and Jerry.
-Laurel

This was our first time using Vicky from KimK...
Australia | Feb 28 - Mar 8, 2025

Anthony
Anthony D.
Brookhaven, GA | Reviewed on Mar 09, 2025
This was our first time using Vicky from KimKim Travel, and we were pleased at her attention t detail, follow up and availability by text and phone on our trip to Tasmania , Carins and Sidney Australia. Travel arrangements for air ,ground and all excursions went smoothly and without a hitch. Vickey made it an uncomplicated pleasant experience, for a packed full day by day travel vacation. The interactive chat KimKim site is excellent for communications ,and last minute changes
As so often...
Read more

This was our first time using Vicky from KimKim Travel, and we were pleased at her attention t detail, follow up and availability by text and phone on our trip to Tasmania , Carins and Sidney Australia. Travel arrangements for air ,ground and all excursions went smoothly and without a hitch. Vickey made it an uncomplicated pleasant experience, for a packed full day by day travel vacation. The interactive chat KimKim site is excellent for communications ,and last minute changes
As so often happen on vacations. We will definitely use the Agency and Vicky. For Referal and advise on our next adventure.
Anthony and Denise DeCarolis

Hotel Reviews
Mövenpick Hobart
Hobart

Good hotel mice location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Harbour Rocks Hotel
The Rocks, Sydney NSW

Great location,for Rocks tours and site seeing, historic site quaint hotel

Authenticity & Character
Location and Morning breakfast were special
Location
Great location for walking and getting around Rocks area
Staff
Responsive to all needs ,
Cleanliness & Comfort
Hotel is a renovation of old hospital and warehouse , Rooms are small and not a lot of space for luggage for two travelers on a longer trip. Bathrooms are adequate but cramped, older fixtures,and appointments.
Crystalbrook Flynn
Cairns

Great hotel great location near the Esplanade,good rooms great service

Authenticity & Character
Location
Location
Pools are great Esplanade right outside you hotel
Staff
Staff was efficient in meeting all requests
Cleanliness & Comfort
Activity Reviews
Cairns Lagoon
Cairns Lagoon
Cairns

This was a a surprise only 3/4 years old a real special place clean inviting pool to spend a long day of sun and relaxation.

Quality of Experience
Size
Guides, Drivers and Staff
All driver were prompt vehicles were high end and comfortable
Transport
On time and exact good communication prior to pick up as where and when
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Australia

Definitely bong miss this one a family owned Great Barrier Reef excursion done right. Great Staff Well trained and safe guides Great Lunch After dive snacks And cake and fruit all day Great long snorkel and Dive time on the reef

Quality of Experience
Small group untrusted experience
Guides, Drivers and Staff
Young energies staff of family owned business , experienced and safety aware
Transport
Quick and easy
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Mar 09, 2025

Thank you for your kind feedback Anthony. I am so glad you and Denise had a good trip and that it was all you hoped it would be.
Wishing you many more travel adventures ahead. Take care and All the Best
Vicky

12 Days in Australia
Australia | Feb 22 - Mar 6, 2025

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Matt P.
Ashburn, VA | Reviewed on Mar 07, 2025
We spend a week and a half in Australia (Sydney, Port Douglas, and Melbourne) and everything was great. Our local specialist Vicky did a fantastic job. Our hotels were excellent. In one case, she reached out to us to let us know that the hotel we had originally booked was undergoing some construction and she suggested that we move. Her proactive work was much appreciated. Vicky also arranged city tours, a barrier reef excursion, a tour of the rainforest, and wine and nature tours for us.... Read more

We spend a week and a half in Australia (Sydney, Port Douglas, and Melbourne) and everything was great. Our local specialist Vicky did a fantastic job. Our hotels were excellent. In one case, she reached out to us to let us know that the hotel we had originally booked was undergoing some construction and she suggested that we move. Her proactive work was much appreciated. Vicky also arranged city tours, a barrier reef excursion, a tour of the rainforest, and wine and nature tours for us. The vendors she chose were all great. Basically, everything went seamlessly and we had a great time. I would highly recommend Vicky for planning an Australia trip.

Activity Reviews
Wildlife Habitat - YOUR Wildlife Habitat Tour (Private)
Wildlife Habitat - YOUR Wildlife Habitat Tour (Private)
Port Douglas

What a tremendous experience. We learned a lot, and the direct encounters with the animals exceeded our expectations. Importantly, these interactions were managed in a way that put the animals health and safety first.

Quality of Experience
Guides, Drivers and Staff
Enrique did a great job
Daintree Rainforest,Cape Tribulation,Mossman Gorge -PRIVATE TOUR from Port Douglas
Daintree Rainforest,Cape Tribulation,Mossman Gorge -PRIVATE TOUR from Port Douglas
Port Douglas

Terrific trip with great guide. The nature beauty of the landscape was amazing. And our guide Chris did a fantastic job.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Great Barrier Reef & Coral Cays Boat Tour
Full-Day Great Barrier Reef & Coral Cays Boat Tour
Port Douglas

The reef speaks for itself, but the crew on the boat was amazing. They really looked out for everyone and made the trip special. One of the best snorkeling experiences we've had.

Quality of Experience
Guides, Drivers and Staff
Phillip Island Private Experience
Phillip Island Private Experience
Melbourne

We saw the penguin parade, as well as the Koala habitat and pyramid rock. Our guide, Adam, did a great job taking us to the right places and spotting the local wildlife.

Quality of Experience
Guides, Drivers and Staff
Transport
Yarra Valley Winery Private Car Tour
Yarra Valley Winery Private Car Tour
Melbourne

We visited four wineries. We also asked to visit a dairy farm and the tour company made that happen (it was nice to have a cheese break from the wine). We finished with a visit to the chocolate factory. It was a great trip.

Quality of Experience
Food
Lunch at the Rochon winery was excellent
Guides, Drivers and Staff
Russell, our guide, was terrific, and as noted, he added the dairy farm visit at our request.
Transport
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

We had a nice drive out to the blue mountains. There are some amazing views, but I am not sure that they were worth the time it took to get out there.

Quality of Experience
Guides, Drivers and Staff
Our driver was very nice, but she did not provide a lot of information. We had much better luck on that front on our other tours in Australia.
Transport
Sunset and Sparkle Sydney Harbour Cruise
Sunset and Sparkle Sydney Harbour Cruise
Sydney

This was a nice way to see the city from the water. Very relaxing on a nice night. It is not a must do, but it was a cool way to see the city and the harbor.

Quality of Experience
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Mar 08, 2025

Hi Matt
Thanks so much for your feedback. I am so glad you guys had a great time and enjoyed the accommodations and experiences. The wildlife habitat in Port Douglas is super special and I am especially pleased you had a great day on the reef and in the Daintree.
Thanks again for trusting me with your trip
Take care and All the Best
Vicky

Phenomenal trip down under
Australia | Jan 18 - Feb 16, 2025

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David C.
United Kingdom | Reviewed on Mar 06, 2025
Wow what a trip. This has been on the bucket list for some time, and we are so glad that we found Paula and KimKim. We explained to Paula what we'd ideally wanted to see in the time we had (2 weeks prior to a New Zealand cruise), and boy did she deliver. The hotels, transfers, trips and guides were all first class and aligned exactly with the type of things we explained we wanted to see. Highlights were Blue Mountains (long day!), Ocean Road trip with Fred (what a character), and... Read more

Wow what a trip. This has been on the bucket list for some time, and we are so glad that we found Paula and KimKim.

We explained to Paula what we'd ideally wanted to see in the time we had (2 weeks prior to a New Zealand cruise), and boy did she deliver. The hotels, transfers, trips and guides were all first class and aligned exactly with the type of things we explained we wanted to see.

Highlights were Blue Mountains (long day!), Ocean Road trip with Fred (what a character), and Uluru (Ayers rock). We also did Cairns but the weather at the time of year was Ugh but we did know that before we went.

All of the flights and transfers went like clockwork, and the hotels were spot on. Clean and in great locations. Thank you again Paula. Your communication and attention to detail is refreshing and we wont hesitate to reach out again.

Hotel Reviews
The Grace Hotel
Sydney, NSW

Great hotel in a superb spot in the heart of the city. 15 min walk to Syd Opera House, 10 Min walk to darling quay. Small coffee shop on site and an italian next door

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Hotel Britomart
Auckland

Really nice hotel with a great onsite restaurant and in the middle of the city. Clean rooms and attentive staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Voco Melbourne Central, IHG Hotel
Melbourne

Lovely hotel and in a great spot. A bit difficult to find at times when out and about so take a map! Roms were very comfortable and modern, and staff were very friendly and helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara

Quite a basic hotel (more like a Motel) but I dont think in this location you'll be spoiled for choice. In any case it was spotless and the whole point of being here is to experince the outback and be outside. Nice restaurant on site and there is a small 'town square' with a few shops and Cafes. We loved Uluru.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Flynn
Cairns

Great hotel in the middle of the action. I imagine this hotel and location will be jumping at the right time in the season. Really helpful staff, and a lot of bars and restaurants nearby.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Day Trip on the Great Ocean Road
Day Trip on the Great Ocean Road
Melbourne

We had Fred as our guide. Really interesting and funny guy who helped pass the time as this is a long drive, but the scenery and locations are stunning. You must do this this trip in this location.

Quality of Experience
Guides, Drivers and Staff
Transport
A Night at Field of Light
A Night at Field of Light
Uluru

A real one off. Dinner, drinks all included and a talk by an astronomer. As there is very little light polution, the skies are magical, and the desert is qo quiet. We'd go back tomorrow if we could. An exceptional visit to an exceptional location.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

This is a full day and its a long one, but its really worth doing as the scale and sights are breathtaking.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private City & Mornington Peninsula Day Trip
Private City & Mornington Peninsula Day Trip
Melbourne

Long day but to get a feel for the location, you have to push on a bit. We were pretty tired afterwards but it was a great day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Uluru Sunset
Afternoon Uluru Sunset
Uluru

You cant get too close to Uluru nowadays but this is as good as you'll get. A nice photo op of an iconic and significant landmark.

Quality of Experience
Guides, Drivers and Staff
Transport
Daintree Rainforest Full Day Adventure by 4WD
Daintree Rainforest Full Day Adventure by 4WD
Australia

Like going back in time. Jurassic Park and king Kong rolled into one trip. We were incredibly lucky and saw the ultra-rare cassowary, plus all sorts of spiders (as big as my hand), wild birds, crocodiles, etc. A fantastic insight, in the oldest rainforest in the world (180m years old).

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Great Barrier Reef Snorkeling Day Trip
Great Barrier Reef Snorkeling Day Trip
Australia

Poured with rain when we were there which kinda limited visibility but we could still snorkel the reef and see fish, giant clams etc. Was a really good day out to an amazing place.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Mar 06, 2025
G'day David, Thank you so much for taking the time to share your feedback about your recent trip with us. I truly appreciate your kind words and are delighted to hear that you had a wonderful experience. It was great to work with you in helping plan your vacation to Australia and New Zealand. Your review means a lot to me, and it helps continue to provide exceptional service to valued clients like you. If there's anything else we can do to make your future travels even more memorable,... Read more

G'day David,

Thank you so much for taking the time to share your feedback about your recent trip with us. I truly appreciate your kind words and are delighted to hear that you had a wonderful experience. It was great to work with you in helping plan your vacation to Australia and New Zealand.

Your review means a lot to me, and it helps continue to provide exceptional service to valued clients like you. If there's anything else we can do to make your future travels even more memorable, please don’t hesitate to reach out.

You have my email address so please do keep in touch and I look forward to assisting you with your next adventure in the South Pacific.

With gratitude and thanks,
Paula

Australia/NZ
Australia | Feb 1 - Mar 5, 2025

A
Anna F.
East Amherst, NY | Reviewed on Mar 06, 2025
Vicky was wonderful.. there when we needed her to help and to update ..truly made our trip much more enjoyable
The places we stayed and the overall itinerary was a great experience!
We would highly recommend Vicky and KimKim to anyone that wants a wonderful experience with less stress..all the particulars taken care of and a resource on the ground that is there when you need it!
Kudos to Vicky and your company! Already planning our next trip with you and have recommended you to a number of...
Read more

Vicky was wonderful.. there when we needed her to help and to update ..truly made our trip much more enjoyable
The places we stayed and the overall itinerary was a great experience!
We would highly recommend Vicky and KimKim to anyone that wants a wonderful experience with less stress..all the particulars taken care of and a resource on the ground that is there when you need it!
Kudos to Vicky and your company! Already planning our next trip with you and have recommended you to a number of our friends!
Thank you

Activity Review
Easy Bike Tour - Mt Wellington Summit Descent & Rainforest Ride
Easy Bike Tour - Mt Wellington Summit Descent & Rainforest Ride
Hobart

What a wonderful experience. Our guide was amazing! The vistas were spectacular

Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Very knowledgeable
Guides, Drivers and Staff
Very knowledgeable
Transport
Bikes were comfortable and safe
Transport
Bikes were comfortable and safe
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Mar 06, 2025
Bill and Anna,
Your kind words truly mean the world to me! It was such a pleasure being part of your journey, and I’m so glad to hear that the itinerary and accommodations made for a great experience. Knowing that I could help make your trip smoother and more enjoyable is exactly why I love doing what I do.
Thank you for your trust, for recommending me and KimKim to your friends.
I also really appreciated our phone call and the personal feedback you shared—it helps so much and makes such a...
Read more

Bill and Anna,
Your kind words truly mean the world to me! It was such a pleasure being part of your journey, and I’m so glad to hear that the itinerary and accommodations made for a great experience. Knowing that I could help make your trip smoother and more enjoyable is exactly why I love doing what I do.
Thank you for your trust, for recommending me and KimKim to your friends.
I also really appreciated our phone call and the personal feedback you shared—it helps so much and makes such a difference in creating the best experiences possible.
Wishing you many more incredible travels ahead!
Thanks again
Warmest regards,
Vicky

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