Great Experience with KimKim
Argentina | Mar 9 - Mar 22, 2024

M
Marlene R.
Boston, MA | Reviewed on Apr 06, 2024

We (family of 4) had an amazing 2 week trip to Argentina and Chile. Fran planned the whole trip and was super responsive. She gave great suggestions on places to visit and tours to take. She offered many hotel choices and even restaurant recommendations. I usually plan all of our family vacations myself and this was the first time I used a travel agent due to the length of the trip and the number of places we visited. I was very pleased with the quality of the trip. We had some weather related issues on the trip and I was impressed at how quickly KimKim was able to respond and make changes. Kristy was our contact during the trip and she responded right away when we had questions or needed to make any changes. This was super helpful. I will definitely use them again for another trip!

Hotel Reviews
Gran Meliá Iguazú
Iguazú National Park

The hotel was beautiful and the food was delicious. It was my favorite breakfast of the trip. The staff was so warm and friendly

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Rio Serrano
Torres del Paine

The setting is gorgeous. We had a Mountain View from our hotel room and I could have looked at it all day. The food and drinks were delicious. The Calafate sour was quite memorable. The pool and spa were lovely. Tours excellent.

Authenticity & Character
Location
Views spectacular
Staff
Cleanliness & Comfort
Hotel Cabo De Hornos
Punta Arenas

Gorgeous hotel right in the center of town in the main square. Walk to many lovely restaurants

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mandarin Oriental, Santiago
Las Condes, Santiago

The hotel lobby is stunning. The pool area is gorgeous and the restaurants were delicious

Authenticity & Character
Location
It wasn’t that walkable to places but it was easy to take an Uber anywhere
Staff
Our check in was a little rough. They were not so friendly but the rest of the interactions were positive
Cleanliness & Comfort
Xelena Hotel & Suites
El Calafate, Santa Cruz

It was a nice hotel. Very clean. The breakfast buffet was not so great. We ate at the restaurant for dinner and it was excellent. It was on the lake but not walkable to the cute town. They did have a free shuttle though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Clasico
Buenos Aires

We did not enjoy this hotel. The location was not great. There was not a lot of shopping and restaurants that close by and some vacant store fronts. We had the penthouse and it seems more shabby than chic. The breakfast was fine but nothing great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Loi Suites Recoleta
Buenos Aires

Good location and nice lobby. The rooms are a little dated. The breakfast was just ok.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Café de los Angelitos: Dinner and Tango Show (VIP Menu)
Café de los Angelitos: Dinner and Tango Show (VIP Menu)
Buenos Aires

Lovely food and a fun show

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Perito Moreno Glacier Boat Tour
Perito Moreno Glacier Boat Tour
El Calafate

The Perito Merino glacier is just stunning and if you have the opportunity to get close-up on a boat, I Highly recommended

Quality of Experience
Guides, Drivers and Staff
Transport
Buenos Aires Walking City Tour- Private
Buenos Aires Walking City Tour- Private
Buenos Aires

We had a very good guide. He showed us quite a bit of Buenos Aires and gave us a lot of history. We enjoyed it.

Quality of Experience
Guides, Drivers and Staff
Transport
A Day of Adventure at Iguazu Falls: Exploring the Argentinian Side & Gran Aventura
A Day of Adventure at Iguazu Falls: Exploring the Argentinian Side & Gran Aventura
Argentina

We really enjoyed both sides of the falls but our tour guide was not great. He tried to upsell us to do the Brazilian boat ride $20 pp instead of the Argentinian boat ride we already paid for so that was weird. He didn’t tell us that much about the falls or provide suggestions but where the best pictures were. We cover both sides of the falls so it was a long day but we had to ask him to stop so we could eat lunch at 2:00 because we had been going since 8:30. He told us we could have 30 minutes for lunch at a place that did not have takeout. We changed clothes after we got soaked on the Argentinian side and then then we went over to the Brazilian side and he sent us down a path to see a part of the falls and we got soaking wet again. I thought it would’ve been nice if he had told us that we were going to get drenched again.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat Trip to Glacier Grey
Boat Trip to Glacier Grey
Argentina

This was one of the best tours of our trip. The scenery is amazing. The boat was very nice and the staff were super friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Discovering Torres del Paine: Waterfalls, Glaciers, and Wildlife
Discovering Torres del Paine: Waterfalls, Glaciers, and Wildlife
Puerto Natales

Torres Del Paine is beautiful. We had a cloudy day but our tour guide tried very hard to show us the peaks. He pointed out lots of wildlife and we had a very nice picnic lunch.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Isla Magdalena and Penguin Colony
Isla Magdalena and Penguin Colony
Argentina

The boat and staff were great. The Penguins were just super cute and amazing to watch.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Santiago

This tour was just ok. There was some history, but a lot of politics and the tour itself just wasn’t that exciting. We had two teens with us and he didn’t try to engage them at all or make it interesting for them.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francesca Garofolin
Francesca
Francesca Garofolin
Local specialist in Lima | Replied on Apr 22, 2024
Hey Marlene, Thank you so much for your kind words! I'm thrilled to hear that you had such a wonderful trip with your family and that I could play a part in making it memorable for you. It was my pleasure to assist you in planning your adventure through Argentina and Chile, and I'm glad that my recommendations and suggestions were helpful to you. I understand that weather-related issues can sometimes put a damper on travel plans, but I'm glad that we were able to quickly respond and... Read more

Hey Marlene,

Thank you so much for your kind words! I'm thrilled to hear that you had such a wonderful trip with your family and that I could play a part in making it memorable for you. It was my pleasure to assist you in planning your adventure through Argentina and Chile, and I'm glad that my recommendations and suggestions were helpful to you.

I understand that weather-related issues can sometimes put a damper on travel plans, but I'm glad that we were able to quickly respond and ensure that you still had a fantastic experience. We hope to see you soon again in South America!

Safe travels,
Francesca