Highly recommend using KimKim (and Hakim) for Morocco
Morocco
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Sep 8 - Sep 17, 2023
I am incredibly pleased regarding our trip to Morocco and specifically want to strongly recommend working with Hakim. Because of our jobs, we were only able to plan our vacation three weeks in advance. Hakim worked with us on our itinerary, and make everything we wanted happen despite the short time frame. I really loved how he balanced incorporating all our special requests with recommending things we weren't sure about that ended up being some of our favorite parts of the trip. For context, we arrived in Marrakech about 5 hours before the earthquake and our itinerary had to be adjusted pretty significantly the first few days. Hakim was BEYOND supportive and accommodating (even at one point working to change a food tour to a cooking class despite the company never having hosted one before). The same praise needs to be extended to all our guides in Marrakech and our driver Hammadi, all of whom where incredibly flexible, kind, and explanatory despite being impacted by the earthquake. Hammadi definitely needs his own call out for being more than accommodating and hospitable, and we truly enjoyed getting to know him throughout the week. Further, I highly recommend Dar Baraka in Marrakech as they went out of their way to find us alternative, safe accommodation the first night. Finally, Abraham, our tour guide in Rabat, despite being brand new, was absolutely awesome, knowledgeable and professional.
My only cons related to the trip are minor given our overall satisfaction with the trip.
-Our first night, we were out on the streets with the rest of the city due to the earthquake until 5am, we had called the emergency line just for confirmation that there was nowhere safe we could stay and for confirmation that we could reschedule our 5:30am event the next day given the circumstances. They told us to plan to still attend and left us on read regarding the accommodations, which I think added unnecessary stress (that Hakim quickly alleviated the next day). Someone from KimKim US also reached out regarding the situation the next day, but didn't follow up to my call back.
-Just generally, I wish there was more price transparency.
-In Fes, the guide used our tour to run his own errands, told us to wait while he finished a conversation and pushed us into a clearly touristy restaurant with pretty high fixed prices. Overall, he was a knowledgeable guide but I would go with someone else if I could do it over again.
Hotel Reviews
This riad was absolutely amazing. Despite the earthquake, they worked to find us safe accommodation. They were incredibly patient, kind and caring. We absolutely loved the little yellow kitten and he was the highlight of our hotel stays!
Absolutely stunning location and accommodations. The food was the best we had in our trip and the host was very welcoming and friendly. Highlight of our trip!
The host was incredibly kind and helpful. The food was great! The location was nice (and the elevator was much appreciated), but it just lacked some of the charm compared to the other places we stayed.
We didn't stay in this location for a full night given our flight, however, it was incredibly modern and clean. There was a little hiccup upon check in because they couldn't find our reservation, but ultimately it was a great (albeit short) stay
Once in a lifetime experience that we absolutely loved. Everyone was super accommodating. We did have to wait for awhile to be picked up in the morning, but we enjoyed the extra time in the sand.
Activity Reviews
Kudos to our guide for being accommodating with the time (and frankly even agreeing to give the tour) the day after the earthquake. We greatly appreciated his perspective and wisdom regarding the city
We loved this transformation into a cooking class and the hosts were so fun. We are thankful they were flexible with us and our poor cooking skills!
Abraham was great, educational and his English was probably the best of the trip! Highly recommend.
