Holden Ketchum

First time using a service to plan our family trip and serendipity travel in Costa Rica did not disappoint! I found them through KIMKIM and the team was awesome. They helped meet all our needs and helped make adjustments along the way as our needs changed. Highly recommend.

We have just returned home from our 2 week trip to Costa Rica and we can't say enough positive things about our experiences as well as the expert planning and support from KimKim and Serendipity Adventures. KimKim and local specialists Serendipity Adventures helped plan, organize, and manage our trip every step of the way- Holden, Nancy, Wilman and Mariano among others, worked diligently to make sure everything ran smoothly to ensure we had the trip of a lifetime.

Holden's expertise and knowledge of his beautiful country was invaluable to us for maximizing everyday of our adventure. He planned out a trip for us that was a perfect mix of adventure and relaxation, customized an itinerary specially designed for our family of 4 (2 teenage kids) and used our input to curate an experience that we would all enjoy. Everything from the accommodations Holden chose (ecolodge, beach stay, rain forest bungalow and a treehouse) were perfect as well as all the adventure activities planned out for us (kayaking, hiking, hanging bridges, zip lining, chocolate making, waterfall swim etc). Every transfer from one location to the next was taken care of which meant zero headaches and stress from when we arrived in San José to when we left. A bit of unpredicted rainy weather meant a few of our activities were cancelled but Holden and Wilman were on it instantly to alter our day with new plans to ensure we didn't have any wasted time.

Trip Highlights: Tortuguero / Mawamba Lodge. This was our families favourite stop of the trip. So much wildlife to see and our experience kayaking though the rainforest canals (tons of monkeys and caimans) was a trip highlight. Mawamba Lodge was top notch in terms of service and amenities and the whole family really enjoyed rustic bungalow living. We all agreed this is a spot we would love to return to on a future visit to Costa Rica.

Best Food: Puerto Viejo de Talamanca. The bustling little surf town of Puerto Viejo has great food with a ton of Jamaican influence which made every meal super flavourful with just the right amount of spice. Loved the rice and beans down south!

A must do: chocolate making and waterfall swim outside Bribri with Tirza (of Life Culture & Travel). Our visit with an indigenous family to learn about how they grow and process cacao was super interesting followed by a dip in a beautiful waterfall.....great day that we all enjoyed.

Most unique stay: Treehouse @ Maquenque Ecolodge. It takes a lot to impress teenagers and this was it. Like something out of a dream, our treehouse stay will be talked about for years to come. We never thought we'd be sleeping up in the trees amongst the monkeys (very vocal howlers), our treehouse was incredible and even offered a 2 person jacuzzi....we never wanted to leave!

Best wildlife encounter: a sloth wandering though our resort at Puerto Viejo gave us an up close and personal greeting- beautiful (and very slow moving) creatures.

Best relaxation: The hot springs at Arenal Spring Resort and Spa in Arenal/La Fortuna. This portion of our trip ended up falling at the end of our 2 weeks (we were ready for some slower days) and the hot springs was just what we needed. We also got hit by a few days of heavy rain so again, the hot springs were exactly where we wanted to be. The swim up drinks/ sushi bar was well utilized during our last few days!

If we were to do it all again I don't think there would be anything we would change. We certainly wouldn't hesitate to call of KimKim and Serendipity Adventures to plan a future trip for us and we have been telling everyone back home of our incredibly positive experience. Thank-you so much to everyone involved for making this 2 week Costa Rica trip an experience of a lifetime for our family- it was one we won't forget!

Hotel Reviews

Mawamba Lodge

Tortuguero

Loved our stay at Mawamba Lodge. This was our families favourite stop of the entire trip. So much wildlife to see and our experience kayaking though the rainforest canals (tons of monkeys and caimans) was a trip highlight. Mawamba Lodge was top notch in terms of service and amenities and the whole family really enjoyed rustic bungalow living. The staff were excellent and accommodating with anything we needed during our stay. We all agreed this is a spot we would love to return to on a future visit to Costa Rica.

Authenticity & Character

Beautiful pool and lounge area that was comfortable for afternoon relaxing. Not loud or crowded so a really peaceful spot to spend a lazy afternoon post adventures.

Location

Loved that it was boat in only and set in the middle of the rainforest. Made for a once in a lifetime experience.

Staff

Staff (especially dining staff) were excellent and super attentive.

Cleanliness & Comfort

Great little rustic bungalow that was well maintained.

Maquenque Ecolodge

Boca Tapada

The deluxe treehouse suite featuring a 2 person jacuzzi was unbelievable. Super well maintained and solidly build, we never wanted to leave this beautiful treehouse. More than enough space for a family of 4 (2 teenage kids). Don't expect super great sleeps however as the rain and howler monkeys on the metal roofs comes though in stereo at night (which we really didn't mind).

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Boat Excursion Through the Tortuguero Canals

Tortuguero

A top experience during our 2 weeks in Costa Rica. We especially loved our guided kayak though these canals where we saw more animals and birds than we could have ever imagined (so many caimans!).

Quality of Experience

super knowledgeable guides

Guides, Drivers and Staff

Transport

Cahuita National Park: Snorkeling & Rainforest Hike

Puerto Viejo de Talamanca

Super fun day of snorkelling (even though the visibility was poor) and guided walk though Cahuita National Park. Our guide was great and we got to experience and interact with a ton of monkeys, racoons, and birds. Even saw an eyelash viper

Rainforest Hiking in Boca Tapada

Boca Tapada

So many Toucans!

So thrilled with our trip exerience with KimKim and Serendity Tours in Costa Rica. We chose to go with KimKim as we had a multigenerational family travel experience planned during the high season. The team was terrific in helping us find many different tour options, given our late decision to travel, that would meet each family member's unique needs. We did adventure activities, wildlife activites and cultral activites - all in the same trip. They arranged tours and transportation so that it was as stress free as possible for my husband and I. Once we got to Costa Rica we had daily support for each day's events. They advised what to bring and wear, who would be transporting us and if meals /food would be included. When one of our experiences went late, I was able to communicate with our local contact, Wilman, in the moment to move back the evening experience tour and travel. Knowing that I had a local contact that was available to support me as needed during the trip was very comforting and helped me reassure both the older and younger generations.

Truly spectacular! The excursions were perfectly timed—early to mid morning, which helped beat any crowds, and left plenty of free time. All the drivers picked up on time, were very friendly, and provided very comfortable transportation. Please forgive spelling of names…Rondo and Sandie were great driver/ guide for our kayak and snorkeling adventure. Very good equipment. We felt lucky to have Srvianni as our guide for the white water rafting on the Sarapequi River. Beautiful! Weather was perfect. River was running with Class 3 and 2 rapids-just enough for a thrill, but still in control. Mariano was wonderful at the hanging bridges. We had a connection from his time in the states in the 1970s where he spent time in Madison, WI, where I went to college. Pas was very knowledgeable at the butterfly garden. Lovely. And our guide at the coffee/chocolate plantation was very funny and engaging (I didn’t catch his name). That visit was a surprise-really enjoyed learning about the coffee and chocolate making process—highly recommend it. Everything was very thoughtfully planned. Well done! Our trip exceeded our expectations!

Disclosure: My wife did most of the planning interactions with the KimKim team. The bottom line for me is that KimKim put together an itinerary for our Costa Rica trip with minimal guidance in a short amount of time that met our schedule requirements and resulted in a very memorable and enjoyable family experience. They were responsive before and during our travel with very short response times. Every item on our itinerary was described accurately, and most importantly, went off on time with no unpleasant surprises.

We had much less time available to plan this trip compared to other vacations we have taken in the recent past, and KimKim was able to provide a reliable solution for us this time. I would consider them again for planning trips to unfamiliar places, or if we are unable to spend enough time planning our own adventures.

Activity Reviews

Kayaking on Lake Arenal

Arenal/La Fortuna

Viktor was an extremely knowledgeable guide for our kayak tour educating us about the plants and animals (big and small) found along the shores of Lake Arenal. Water Sports Arenal ran a tight ship and really made the entire process smooth and efficient.

Quality of Experience

Guides, Drivers and Staff

Lake Bass Fishing in Arenal

Arenal/La Fortuna

I had a fun day on Lake Arenal with my guide, Salomon. He taught me about different techniques to target two species of fish - machaca and rainbow bass - along the shores of the lake.

Quality of Experience

Guides, Drivers and Staff

Salomon introduced me to a bait casting lures on and below the surface and had me casting in tight quarters with accuracy by the end of the morning.

Transport

The boat was comfortable and able to put me in position to target fish close to trees, downed branches, weeds, etc.

Río Balsa Whitewater Rafting Adventure

Arenal/La Fortuna

Our family can rarely agree on anything, but we all agreed that this was our favorite adventure in Costa Rica. Even though it never stopped raining, we all enjoyed the excitement and scenery of the river environment. Our guide kept us safe but made sure we got an exciting ride. One of our children was having a panic attack as we were getting geared up, but was smiling by the time we cleared the first rapids.

Quality of Experience

The scenery was amazing and we got to see a lot of wildlife on the river. We don’t have any previous rafting experience, but we found it to be very exciting.

Food

Guides, Drivers and Staff

Our guide did a really good job of communicating with us so we knew what to do and when to do it, which was important to us as novice white water rafters. He really kept us together and functioning well in somewhat challenging conditions. He made us feel safe while providing an exciting experience for our family, which included my 86-year old dad.

Transport

Warm, clean bus was a great place to store gear safely while on the river

Sloth Observation - Day or Night Walk

Arenal/La Fortuna

Before this trip to Costa Rica, I had never experienced tropical rain forest first hand, so I was lucky to experience it throughout our vacation. However, walking through the forest at night is truly a special experience. We were fortunate to see both two and three-toed sloths as well as a variety of frogs, insects, and birds.

Quality of Experience

We got lucky: we saw plenty of sloths, but there are no guarantees

Guides, Drivers and Staff

Our guides were so friendly, and helped us capture amazing wildlife photographs. They had amazing eyes and spotted tiny animals in the dark.

Transport

Tamarindo Turtle Nesting Tour (Seasonal)

Costa Rica

The first thing to know is that there really are no guarantees that you are going to see a turtle on this experience. We sat on the beach in the dark at our first site while our guide searched up and down the beach for nesting turtles. Some member of our group seemed unhappy about this part of the trip, but we didn’t mind (probably because it did not rain on us). We had to relocate quickly to a second site that required an 800 meter hike down a muddy road to a remote beach because our guide had heard about a nesting turtles from another guide. However, our effort and patience were rewarded when we got to see one large turtle in the act of concealing her nest, which we were truly lucky to witness.

Quality of Experience

Just know that you might not get to see a turtle at all. We got lucky. We enjoyed passing time on the beach at night in the dark, but not everyone did.

Guides, Drivers and Staff

Our guides worked so hard to find a nesting turtles for us to see, and to help our group quickly and safely relocate to a different beach in the dark. They were in constant communication with other guides. Our guide also helped secure a ride back to the bus for my senior dad who had trouble walking in the dark on the rough road.

Transport

Tamarindo Mangrove & Estuary Boat Tour

Costa Rica

This was our first time seeing a mangrove habitat, so we did not really know what to expect. We saw a wide range of wildlife: fish, birds, crocodiles, and monkeys. One thing that made it a truly unique experience is that it rained harder than I have ever seen the sky rain. I did not know that rain could look, sound, and feel like that until this tour.

Quality of Experience

We were lucky to see and hear the howler monkeys in the forest. Our guide also provided a fresh pineapple snack, which was nice.

Sky Tram, Ziplines & Sky Walk Adventure

Arenal/La Fortuna

I really didn’t know if I would like zip lining because I do not love heights, but this was truly a special experience. Not surprisingly, we went on a very rainy day, but the first zip lines at the top of the mountain felt like flying into nothingness…we went right through the clouds. Lower on the mountain, one of the last zip lines passes through a tunnel of rain forest trees. We felt safe throughout our experience.

Quality of Experience

Lucky 13 Sunset Cruise

Costa Rica

The crew took care of everything. They made sure we were safe and comfortable throughout, and fed us really well. Cocktails on the boat at sunset was also really nice. The snorkeling was not great because of the murky water, but our guide still managed to find wildlife to show us.

Quality of Experience

Guides, Drivers and Staff

Transport

Again, working with KimKim was a fun and rewarding experience. Planning the trip went well as great help was provided in selecting hotels and an itinerary. The hotels we stayed in were beautiful with excellent service and beautiful unique environments. We planned a number of day trips. In each case, the guides were friendly, knowledgeable and excellent. This includes a river trip, nature walk and snorkeling trip. Each guide was great, making each trip fun and memorable. We also received daily interactions with KimKim overseeing that everything went well.

Hotel Reviews

Arenal Manoa & Hot Springs

Fortuna

We had a room with an unobstructed view of the volcano. Very cool. Everyone we interacted with was very friendly and knowledgeable. Food was good.

Authenticity & Character

Location

Close to restaurants and events.

Staff

Cleanliness & Comfort

W Costa Rica - Reserva Conchal

Guanacaste

Cool hotel. Great vibe. Areas for adults only. Great view of bay. Relaxing room geared for a fun time. Food was very good

Authenticity & Character

Location

Somewhat of a pain driving in and out of the area. But close to treat restaurants and beaches.

Staff

Cleanliness & Comfort

Activity Reviews

Coffee & Chocolate Tour

Costa Rica

Very informative and fun. Better than I expected. Great guide. Funny and energetic.

Quality of Experience

Guides, Drivers and Staff

Transport

Guanacaste Snorkel Adventure

Costa Rica

Great guides. Very focused on our comfort and safety.

Quality of Experience

Guides, Drivers and Staff

Transport

Safari Float on the Peñas Blancas River

Arenal/La Fortuna

Fun morning floating down river. Nice snacks. Great guide. Amazon big how they can Find animals and birds

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Nature Walk at Ecological Park & Butterfly Garden Danaus

Arenal/La Fortuna

Very interesting. Great knowledgeable guide

Quality of Experience

Guides, Drivers and Staff

Transport

We are so greatful to have had the help of Holden, Wilman and Nancy from Serendipity Adventures in planning our dream trip to Costa Rica. From the start of planning our trip, to the last day of our trip, the Serendipity team were amazing communicators and facilitators of our adventures. From keeping us organized to anticipating any potential problems (there were none), we are so greateful to have had their help.

Hotel Reviews

Pacuare Lodge

Pacuare

One of the most fun and beautiful loding experiences of our lives. The activites and the rafting adventure were amazing.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Belmar

Monteverde

Great location with amazing food and views!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grano de Oro Hotel

San José

Great location to kick off our trip in CR. Food and staff were amazing!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Nayara Tented Camp

Fortuna

One of the must stunning and well-amenitied properties I have stayed at in my life.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Andaz Costa Rica Resort at Peninsula Papagayo – A concept by Hyatt

Guanacaste

Beautiful location with incredible service and views of Papagayo!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Private: Arenal Volcano Hike & La Fortuna Waterfall

Arenal/La Fortuna

This was the least "authentic" activity we had the entire trip and I would not recommend spending over half a day on these canned excursions.

Quality of Experience

Food

food at the local Soda was decent, but felt forced having to spend more time with our guide.

Guides, Drivers and Staff

guide was not our favoriate. just a bad vibe/fit

Transport

This is my second trip through KIMKIM and everything ran perfectly. Not one snag in the whole week we spent in Costa Rica. Big shout out to Serendipity Adventures for handling everything locally. Our guides Alex and Mauricio were friendly, knowledgeable and fantastic company. We even managed to do everything we planned in between the many rain drops.

From beginning to end, the team at KIMKIM was on top of every question and worked with me to make whatever changes we needed to. I highly recommend working with them. I know I will again wherever I wander around the world.

Activity Reviews

Morning Sailing and Snorkeling Adventure

Costa Rica

Wonderful day sail to a secluded beach. The Captain and his crew were fun and friendly. The other guests were lovely and it was a relaxing day at sea.

Quality of Experience

Only lost a star due to weather. The rains and churned up the seas and the snorkeling was not good. No one's fault, except mother nature.

Guides, Drivers and Staff

Transport

Sunset Cruise with Wine & Cheese on Lake Arenal

Arenal/La Fortuna

Even though the weather was very threatening, we had a wonderful time. We had the whole boat to ourselves and our guide even serenaded us. He had a beautiful voice. And luckily, the rains didn't begin until we stepped off the boat.

Quality of Experience

Lost one star due to weather - not the service.

Guides, Drivers and Staff

Transport