Kimkim Trip Reviews for Costa Rica

4.8
Based on 888 ratings
Read 888 verified reviews by travelers who booked their trip to Costa Rica on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great Trip!
Costa Rica | Mar 7 - Mar 17, 2024

M
Mark H.
Dallas, TX | Reviewed on Mar 18, 2024
We had a glitch with the planning on the platform that took a few calls to straighten out but the response was thorough and everything was fixed. Our planned itinerary went off without a hitch. All rides showed up on time. The activities were fun and the highlight of each day. The guides were all good. Some were better than others. Otto from Defesino can sing like a pro. Axel in Monteverde is a student of the forest.
I would have changed our lodging in La Fortuna (Las Colinas) if I...
Read more

We had a glitch with the planning on the platform that took a few calls to straighten out but the response was thorough and everything was fixed. Our planned itinerary went off without a hitch. All rides showed up on time. The activities were fun and the highlight of each day. The guides were all good. Some were better than others. Otto from Defesino can sing like a pro. Axel in Monteverde is a student of the forest.
I would have changed our lodging in La Fortuna (Las Colinas) if I had known better. In the city it is LOUD.
The Villa Lodge in Monteverde was nice with a great lab named Bobby. In hindsight, I would have liked a viewpoint. I didn't realize how far we were from the beach in Manuel Antonio and would suggest renting a scooter or something to get around better.
Using Kimkim made the trip happen. No one had to dig through every step and figure it out.
Next time I will research the lodgings and location better. It would be helpful for Kimkim to offer what a little more expensive and or cheaper alternative might be. I will use Kim kim again.

Hotel Reviews
Hampton Inn & Suites San Jose Airport
Alajuela

short nights stay for an early flight. clean, comfortable, not much for food options in the area unless you are a fan of Denny's

Authenticity & Character
It's standard
Location
close to airport for early flights
Staff
Cleanliness & Comfort
Hotel Naoz
Manuel Antonio

Nice, clean, friendly. In the main area so not close to the beach. Small sized rooms for two queen beds. Nice pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Monteverde Villa Lodge
Monteverde

Big rooms, clean, nice garden area to hang in. Bobby the Lodge Lab was awesome. Friendly staff. If it had a view I would give it a 5

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Las Colinas
Fortuna

LOUD. Motorcycles all day and late into the night echo throughout the town. Nice staff, room was basic but fine. The restaurant staff downstairs , Balcon Arenal, was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Self-Guided Manuel Antonio Beaches
Self-Guided Manuel Antonio Beaches
Manuel Antonio

A beach worth visiting. The far beach was closed.

Arenal Volcano Hike & La Fortuna Waterfall
Arenal Volcano Hike & La Fortuna Waterfall
Arenal/La Fortuna

Hugo was a good guide. Knowledgable. Great views. Not sure if you need a guide for this one other than to make the day plug and play.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Canyoning in the Lost Canyon
Canyoning in the Lost Canyon
Arenal/La Fortuna

Staff made the experience safe and fun. The groups height anxieties went away. Beautiful canyon and a great way to see a sliver of the interior country.

Quality of Experience
Guides, Drivers and Staff
Transport
Private: Stand-Up Paddle Boarding on Lake Arenal
Private: Stand-Up Paddle Boarding on Lake Arenal
Arenal/La Fortuna

Otto was a fun guide. He sings and teaches you to dance. Incredible viewpoint of the volcano.

Quality of Experience
Guides, Drivers and Staff
Transport
 El Tigre Waterfalls Exploration
El Tigre Waterfalls Exploration
Monteverde

Very cool hike. Unique. Take the horses.

Quality of Experience
Guides, Drivers and Staff
Transport
Monteverde Cloud Forest Reserve Guided Hike
Monteverde Cloud Forest Reserve Guided Hike
Monteverde

Alex was awesome. Super thoughtful guy and a real student of the forest.

Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

Park is not very big and is crowded in March. The monkeys were out, saw sloths, tucan. Beach is beautiful. The guide Jose found stuff to talk about and keep us entertained.

Quality of Experience
Guides, Drivers and Staff
Transport
Damas Island Kayaking
Damas Island Kayaking
Manuel Antonio

Fun ecosystem to explore. Hugo was really good. Authentic experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Mar 26, 2024
Hi Mark! I appreciate and value that you take the time to showcase Otto and Axel; in the end, Costa Rica is all about the people who have fallen in love with it and share that love with travelers like you. It's just so fulfilling to know that travelers take the time to recognize them. We are constantly working and will continue to add more information to all activities, transfers, and accommodations. Our goal is for you to know everything about your trip, including what your room will be... Read more

Hi Mark!

I appreciate and value that you take the time to showcase Otto and Axel; in the end, Costa Rica is all about the people who have fallen in love with it and share that love with travelers like you. It's just so fulfilling to know that travelers take the time to recognize them.

We are constantly working and will continue to add more information to all activities, transfers, and accommodations. Our goal is for you to know everything about your trip, including what your room will be like. So next time you come to kimkim, you'll see all the new things we will have prepared for you :)

Until the next adventure!

PURAAAA VIDAAAA
Costa Rica | Aug 20 - Aug 30, 2023

O
Orla O.
United Kingdom | Reviewed on Mar 17, 2024
We had a really amazing trip, that was well-planned and organised with our wants in mind. Thank you so much Randall, we really appreciate your help and that you made yourself available to us on this trip! Pura Vida :) Read more

We had a really amazing trip, that was well-planned and organised with our wants in mind. Thank you so much Randall, we really appreciate your help and that you made yourself available to us on this trip! Pura Vida :)

Hotel Reviews
San Bosco Inn
Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Best Western Hotel & Casino Kamuk
Quepos

Great hotel, but poor location

Authenticity & Character
Location
unsafe and bad vibes
Staff
Cleanliness & Comfort
Sleep Inn Hotel Paseo Las Damas
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mar Inn Costa Rica
Monteverde Costa Rica
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Mar 21, 2024

Hi Orla,

It is good to hear from you after the trip we organized for you and Adam last year in our country.

We are delighted that you enjoyed your time in Costa Rica and we look forward to seeing you again soon exploring some other exotic areas in our country.

Best,
Randall

Really great trip, thank you.
Costa Rica | Mar 9 - Mar 16, 2024

Brad
Brad F.
Canada | Reviewed on Mar 17, 2024
Really great trip, thank you. Read more

Really great trip, thank you.

Hotel Reviews
Ocotea Boutique Hotel
Santa Elena

the stuff in this hotel must have been trained by the ritz carlton or 4 seasons. they are amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
AC Hotel Heredia Belen
San Jose

good spot if travelling in costa rica and need to spend a night on the way in or out.

Location
Staff
Cleanliness & Comfort
La Mariposa Hotel
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nayara Hotel Spa and Gardens
Fortuna

really beautiful place. not the cheapest thing I've ever done but they work hard to make sure everything is perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Organic Spice Farm Experience
Organic Spice Farm Experience
Manuel Antonio

really great experience with an excellent guide.

Quality of Experience
Guides, Drivers and Staff
Transport
 El Tigre Waterfalls Exploration
El Tigre Waterfalls Exploration
Monteverde

its a moderate hike, really beautiful place. I would repeat. Guide was knowledgeable but did not seem interested in us or anything else.

Quality of Experience
Guides, Drivers and Staff
Transport
San Lucas Treetop Dining Experience
San Lucas Treetop Dining Experience
Monteverde

beautiful and romantic experience.

Quality of Experience
Food
Arenal Hanging Bridges Guided Walk
Arenal Hanging Bridges Guided Walk
Arenal/La Fortuna

really great guide,

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Cooking Class with Dinner
Traditional Cooking Class with Dinner
Arenal/La Fortuna

Cathy was really great, if they offered other meals we would have done more.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Mar 18, 2024

Hi Brad!

Thank you for such a thorough review. This helps us continuously improve and ensures that we give our travelers the best on each step of their trip.

I especially love that you enjoyed Ocotea; what a family business can become with hard work and lots of Pura Vida energy is impressive. We will make sure to pass down your comments next time we visit!

I hope we get to work together again in the future :)

Gill Review
Costa Rica | Feb 26 - Mar 7, 2024

A
Andrew G.
United Kingdom | Reviewed on Mar 15, 2024
We were disappointed that we did not receive the final details until after we arrived in Costa Rica, we were unable to print them out which made life more difficult than it need have been Read more

We were disappointed that we did not receive the final details until after we arrived in Costa Rica, we were unable to print them out which made life more difficult than it need have been

Hotel Reviews
Hotel Balmoral
San José

Very disappointed, other than the location it was tired, our room had a window too high to see out of. Very dark and gloomy

Authenticity & Character
None
Location
Staff
Cleanliness & Comfort
Manatus Hotel
Tortuguero

Lovely location, very comfortable room, good food and the trips with memorable. We had to rely on the hotel for drinking water and think this may have been the initial cause of tummy issues.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna

Lovely location and pools.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel & Spa Poco a Poco
Monteverde Costa Rica

Good location, the room did not have a balcony and was close to the road

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Manuel Antonio

Great location and views to the beach with a balcony The bedding and linen was tired and everything was minimalistic with no soap or shampoo provided.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
A Journey into the History and Culture of Tortuguero Village
A Journey into the History and Culture of Tortuguero Village
Tortuguero
Quality of Experience
Guides, Drivers and Staff
Transport
Transport to Tortuguero with Canal Tour En-Route
Transport to Tortuguero with Canal Tour En-Route
Costa Rica

Good journey, we enjoyed the view of the banana plantation. Lots of information and background to Costa Rica

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Motor Boat Tour Along the Tortuguero Canals
Motor Boat Tour Along the Tortuguero Canals
Tortuguero

Great guide and lovely views of wild life

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & EcoTermales Hot Springs
Arenal Volcano Hike & EcoTermales Hot Springs
Arenal/La Fortuna

Disappointing, unable to get close to the volcano, very busy path. Guide was informative and knowledgeable. The Spa was very busy.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee Experience and Nighttime Nature Walk
Coffee Experience and Nighttime Nature Walk
Monteverde

Very interesting and informative. The walk was very atmospheric.

Quality of Experience
Guides, Drivers and Staff
Transport
Hanging Bridges
Hanging Bridges
Monteverde

Self guided interesting walk and views.

Quality of Experience
Guides, Drivers and Staff
Transport
Sloth Sanctuary
Sloth Sanctuary
Monteverde

Really enjoyed it

Quality of Experience
Guides, Drivers and Staff
Transport
Monteverde Cloud Forest Reserve Guided Hike
Monteverde Cloud Forest Reserve Guided Hike
Monteverde

The private guide was excellent the walk was enjoyable, lots of wildlife and information

Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

Very busy rather disappointing, it was sold as a walk needing walking boots, it was more of an amble.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Phil Tardieu
Phil
Phil Tardieu
Local specialist in Costa Rica | Replied on Apr 09, 2024

Thank you for taking the time to share your review!

We're sorry to hear that you were disappointed by the Roadbook delivery, good thing that you had all the specific info about the trip right after it was confirmed, way before your trip, and the latest update only included the reservation numbers.

We're so happy to know that you had a wonderful time exploring our beautiful country and we're sure that you were able to create beautiful lasting memories. That's truly what we strive for! 😊

A great PURA VIDA for you!
Phil

Our trip was amazing! Every guide and transpo...
Costa Rica | Mar 2 - Mar 12, 2024

Bobbi
Bobbi S.
McHenry, IL | Reviewed on Mar 13, 2024
Our trip was amazing! Every guide and transport was ready for us. Our trip was well planned. It went very smooth. One incident on our way to airport was resolved by Holden and Nancy immediately. It was a trip of a lifetime!!! Read more

Our trip was amazing! Every guide and transport was ready for us. Our trip was well planned. It went very smooth. One incident on our way to airport was resolved by Holden and Nancy immediately.

It was a trip of a lifetime!!!

Hotel Reviews
Arenal Manoa & Hot Springs
Fortuna

Absolutely amazing! The buffet was wonderful. Rooms were clean. Beds and pillows were too hard for my liking. Food was delicious. Beautiful volcano views. Seen a lot of wildlife, including a sloth on our resort.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Monteverde Lodge & Gardens
Monteverde
Authenticity & Character
Beautiful grounds and hotel. Clean.
Location
Very peaceful.
Staff
Friendly
Cleanliness & Comfort
Very clean and comfortable beds and pillows.
Gaia Hotel & Reserve—Adults Only
Manuel Antonio

Hotel was a little dated and not as well taken care of as the first 2 hotels we stayed at. Beds and pillows were comfortable. Too hot to enjoy the roof top patio. The resort was laid out a little funky. Not enough staff to take care of things the way I expected. Nice place, but not exceptional. I did like that we had a 2 bedroom villa.

Authenticity & Character
Weird layout of resort and pools.
Location
A little far from beach and towns.
Staff
Very friendly. Private concierge was amazing!!!!
Cleanliness & Comfort
Need more staff. Pools needed to be cleaned more often. Villa was clean and comfortable. In need of updating.
Gran Hotel Costa Rica
San José

I did not like hotel. It was clean but no outdoor spaces to enjoy. Food was subpar compared to other hotels we stayed at. No privacy when using bathroom or shower from other guests in my room.

Authenticity & Character
Contemporary. Did not feel like authentic Costa Rica.
Location
Right downtown. Good for walking and sightseeing.
Staff
Language barrier. Did not talk to anyone really.
Cleanliness & Comfort
Very clean. Beds and pillows were very nice.
Activity Reviews
Private Guided Hike in Arenal Volcano Park 1968
Private Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna

This was amazing. Our guide was knowledgeable. The hike was more difficult than expected. Very hard for my mom.

Quality of Experience
The view was amazing.
Guides, Drivers and Staff
Patient. Went at our own pace.
Transport
Private Safari Float at the Penas Blancas River
Private Safari Float at the Penas Blancas River
Arenal/La Fortuna

This was one of our best experiences!!! Wildlife was amazing. Our guide was beyond amazing!! I would do this again with our guide! Surpassed every expectation!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Night Walk: Children's Eternal Forest
Night Walk: Children's Eternal Forest
Monteverde

I would not choose this again. We did not see wildlife.

Quality of Experience
Guides, Drivers and Staff
Transport
Day at Selvatura including Hanging Bridges and Fauna Exhibitions
Day at Selvatura including Hanging Bridges and Fauna Exhibitions
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Savegre Whitewater Rafting
Savegre Whitewater Rafting
Costa Rica

Loved this activity!!!

Quality of Experience
Food
Not great compared to food we had in other places.
Guides, Drivers and Staff
Transport
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Our guide was very excited. Made us smile just seeing his excitement.
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Mar 13, 2024

Thank you Bobbi for your honest review! I'm glad that you had a good time with your family and I will certainly take into account some of your feedback on the hotels and activities for future trips.
Sincerely
Holden Ketchum
Serendipity Adventures

This trip was wonderful!
Costa Rica | Mar 2 - Mar 10, 2024

S
Samantha S.
Ashburn, VA | Reviewed on Mar 11, 2024
This trip was wonderful. I would absolutely use them again! All the resorts and excursions were great. Holden worked with us to plan a perfect 8 days! We loved it. Serendipity Adventures is the local specialist (Mariano) that helped plan, organize and manage your trip- they did awesome! Holden, Nancy, and Wilman were very helpful and made it a wonderful experience! Read more

This trip was wonderful. I would absolutely use them again! All the resorts and excursions were great.

Holden worked with us to plan a perfect 8 days! We loved it.

Serendipity Adventures is the local specialist (Mariano) that helped plan, organize and manage your trip- they did awesome!

Holden, Nancy, and Wilman were very helpful and made it a wonderful experience!

Hotel Reviews
Gran Hotel Costa Rica
San José

Great location! Great breakfast! The staff was very nice too. The room was beautiful too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Springs Resort & Spa
Fortuna

WOW! This was a lovely place. The hot springs on the resort were wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mangroove, Autograph Collection
Playa Hermosa

Great resort. The hotel was clean and close to the ocean. The beach was lovely too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Guided Hike in Arenal Volcano Park 1968
Private Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna

Mariano was wonderful. The private tour was a treasure! I would recommend spending the money for a private tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Hanging Bridges and La Fortuna Waterfall Guided Hike
Hanging Bridges and La Fortuna Waterfall Guided Hike
Arenal/La Fortuna

Mariano was great! We loved his tour and he was always showing us animals and pointing out things for us to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Morning Sailing and Snorkeling Adventure
Morning Sailing and Snorkeling Adventure
Costa Rica

The sail trip was very nice! The water was clear and guides were friendly. We were lucky- there was only 1 other couple on the boat.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Mar 11, 2024

I'm so glad we were able to make a great engagement trip for you Samantha, how amazing that you had the sailing tour almost to yourselves!
I'm also glad that Mariano was so helpful, he's really amazing and I'm glad you enjoyed your experiences with him.
Holden
Serendipity Adventures

Everything was great. Bryan was most helpful....
Costa Rica | Feb 22 - Mar 2, 2024

V
Virginie d.
Newark, NJ | Reviewed on Mar 10, 2024
Everything was great. Bryan was most helpful. The itinerary you planned for us was very good. All focused on nature, which is what we wanted. We could have used a guide or a nature specialist on all the hikes.
The drivers were all good, especially Alex who is a real gentleman. He was very helpful and very knowledgeable. The river tour was exceptional. I wish it had been longer. The hotels were great, especially the second one.
One thing that was not planned well was the day we drove from...
Read more

Everything was great. Bryan was most helpful. The itinerary you planned for us was very good. All focused on nature, which is what we wanted. We could have used a guide or a nature specialist on all the hikes.
The drivers were all good, especially Alex who is a real gentleman. He was very helpful and very knowledgeable. The river tour was exceptional. I wish it had been longer. The hotels were great, especially the second one.
One thing that was not planned well was the day we drove from papagayo to the hike where there is a waterfall. Almost three hours one way! Moreover the guide in that hike could barely speak English. He gave us all a headache. That was crazy. Was too long for a hike that was not really worth it.
Otherwise all good. We loved Costa Rica. People were incredible. We saw amazing animals. Saw the beautiful quetzal three times.
We loved the trip. Pura Vida.

Hotel Reviews
Arenal Paraiso Resort & Spa
La Fortuna
Authenticity & Character
Location
Grounds were beautiful. Loved the cabins.
Staff
Cleanliness & Comfort
Koora Hotel at Monteverde
Monteverde
Authenticity & Character
In the trees
Location
Fabulous place
Staff
Cleanliness & Comfort
Rooms were fabulous.
Bahia del Sol Hotel
Guanacaste

Location was amazing. Best beach.

Authenticity & Character
Could be modernized a bit
Location
Excellent
Staff
All kind and helpful
Cleanliness & Comfort
Activity Reviews
Private: Arenal Volcano & 1968 Reserve Guided Hike
Private: Arenal Volcano & 1968 Reserve Guided Hike
Arenal/La Fortuna
Quality of Experience
No
Guides, Drivers and Staff
Transport
Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure
Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Cultural Experience
Cultural Experience
Arenal/La Fortuna

Wonderful people. Excellent meal.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private: Night Walk at Children's Eternal Forest
Private: Night Walk at Children's Eternal Forest
Monteverde

Did not see many animals

Quality of Experience
Guides, Drivers and Staff
Transport
Palo Verde National Park Boat Exploration
Palo Verde National Park Boat Exploration
Costa Rica

Fabulous. Many animals. Too short. Should be st least 2 hours.

Quality of Experience
Guides, Drivers and Staff
Transport
Hike to Las Pailas, Rincon de la Vieja National Park and La Oropendola Waterfall
Hike to Las Pailas, Rincon de la Vieja National Park and La Oropendola Waterfall
Costa Rica

Nothing exceptional. Too many hours to get there. Terrible guide who spoke bad English.

Quality of Experience
Guides, Drivers and Staff
Transport
Alex was terrific. Drove safely.
Private Chocolate Farm Visit & Workshop
Private Chocolate Farm Visit & Workshop
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Day at Selvatura including Hanging Bridges and Fauna Exhibitions
Day at Selvatura including Hanging Bridges and Fauna Exhibitions
Costa Rica

Amazing scenery

Quality of Experience
Guides, Drivers and Staff
Transport
Private Monteverde Cloud Forest Reserve Guided Hike
Private Monteverde Cloud Forest Reserve Guided Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Mar 11, 2024
Hola Virginie, Thank you for your detailed feedback! It's wonderful to know that the itinerary we planned aligned well with your interests in nature. We're delighted to hear that the drivers, especially Alex, provided exceptional service. We'll be sure to pass on your kind words to him. It's fantastic that you enjoyed the river tour, although we regret that it couldn't be longer. Your positive comments about the hotels, especially the second one, are greatly appreciated. Regarding the long... Read more

Hola Virginie,

Thank you for your detailed feedback! It's wonderful to know that the itinerary we planned aligned well with your interests in nature.

We're delighted to hear that the drivers, especially Alex, provided exceptional service. We'll be sure to pass on your kind words to him. It's fantastic that you enjoyed the river tour, although we regret that it couldn't be longer. Your positive comments about the hotels, especially the second one, are greatly appreciated.

Regarding the long drive to the waterfall hike from Papagayo and the language barrier with the guide, we apologize for any inconvenience this may have caused. We'll review our itineraries to ensure that future journeys are more efficiently planned and that language barriers are addressed appropriately.

Overall, we're thrilled that you loved your time in Costa Rica, appreciated the incredible people, and enjoyed seeing the amazing wildlife, including the beautiful quetzal. We're delighted that you loved the trip and embraced the Pura Vida spirit!

Thank you for choosing us to organize your Costa Rican adventure!

Best regards,
Bryan Leon,
Serendipity Adventures, Costa Rica🦎

We waited for a long time at the SJO airport ...
Costa Rica | Mar 3 - Mar 8, 2024

Peter
Peter H.
Los Angeles, CA | Reviewed on Mar 09, 2024
We waited for a long time at the SJO airport arrival and nobody came to pick us up and we had to call CR ride 2x for the driver (Juan L) to pick us up.
Per itinerary, we had to bring our passports to Nacional Park Manuel Antonio but our guide said that we don't have to. Kimkim agency should note in the itinerary that plastic water bottles are not allowed inside the park. We had a reckless driver who drove us for Joni
Read more

We waited for a long time at the SJO airport arrival and nobody came to pick us up and we had to call CR ride 2x for the driver (Juan L) to pick us up.
Per itinerary, we had to bring our passports to Nacional Park Manuel Antonio but our guide said that we don't have to. Kimkim agency should note in the itinerary that plastic water bottles are not allowed inside the park. We had a reckless driver who drove us for Joni

Hotel Review
La Mariposa Hotel
Manuel Antonio

The view from the hotel was spectacular. However the plumbing was poor. The toilet was clogged daily. The Internet was like in a cruise.

Location
Is in the top of the mountain with the bay under it.
Staff
They are feiendly
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Mar 13, 2024

Hi Peter,

Thanks for leaving a review! It was great working with you to plan and organize your trip quickly the month before you travel :)

We'll use your feedback and make sure to highlight that kind of info in future itineraries. Sorry about the airport wait, but I'm happy to hear the rest of your trip was fantastic!

I agree the views from La Mariposa are some of the best! 🌊 Plumbing in Costa Rica is different than the standards in the USA; my apologies for not informing you earlier about that. I hope to see you again at Kimkim on a future trip! :)

Best,
Adam

Kim Kim (NO to a second chance)
Costa Rica | Feb 11 - Feb 18, 2024

M
Michael S.
Canada | Reviewed on Mar 08, 2024
I was the person responsible for contacting KimKim and organizing our trip and was extremely disappointed when my first contact Sergio, abruptly disappeared without any warning and was no longer our contact once the majority of the trip had been planned.
Once Sergio was no longer involved we were shuffled between, Charlotte, Nancy and Helen without any understanding of the role each of these persons had in finalizing our trip. We felt abandoned and frustrated when we tried to get answers to...
Read more

I was the person responsible for contacting KimKim and organizing our trip and was extremely disappointed when my first contact Sergio, abruptly disappeared without any warning and was no longer our contact once the majority of the trip had been planned.
Once Sergio was no longer involved we were shuffled between, Charlotte, Nancy and Helen without any understanding of the role each of these persons had in finalizing our trip. We felt abandoned and frustrated when we tried to get answers to our questions because we no longer had a single contact who was familiar with the initial planning of our trip.
Our trip was salvaged when wonderful Wilman took over the management of the trip, but even then it took much correspondence and numerous conversations during the trip between my daughter (who had to devote many unplanned hours) and Wilman to ensure that the expectations and vision of the trip developed initially with Sergio (Serendipity) were carried out.
I would not use Kim Kim again as a booking agent for a trip because of the lack of transparency about their organization and relationship with the venders they use for putting the boots on the ground.

Hotel Reviews
Maquenque Ecolodge
Boca Tapada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Congo Bongo EcoVillage Costa Rica
Manzanillo, Limon
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Birdwatching Tour in Maquenque
Birdwatching Tour in Maquenque
Boca Tapada
Quality of Experience
Guides, Drivers and Staff
Transport
Safari Kayak in Tres Amigos River
Safari Kayak in Tres Amigos River
Boca Tapada
Quality of Experience
Guides, Drivers and Staff
Transport
San Carlos River Boat Tour
San Carlos River Boat Tour
Boca Tapada
Quality of Experience
Guides, Drivers and Staff
Transport
Boca Tapada Night Tour
Boca Tapada Night Tour
Boca Tapada
Quality of Experience
Guides, Drivers and Staff
Private Transfer from Boca Tapada to Puerto Viejo de Talamanca with En-route Rafting on the Sarapiquí River
Private Transfer from Boca Tapada to Puerto Viejo de Talamanca with En-route Rafting on the Sarapiquí River
Costa Rica
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Dive into Afro-Caribbean Culture with Exquisite Cooking Classes
Dive into Afro-Caribbean Culture with Exquisite Cooking Classes
Puerto Viejo de Talamanca
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Mar 22, 2024
Hi Michael,
I received your review, and I was sorry to read you are not satisfied with the process prior to your travels. At the same time, I am glad to know that in the end you had an enjoyable trip including all the elements offered during the sales process. It is heartwarming to know how much you appreciate our coworker Wilman. In the response to your daughter Miranda's review, I explained how we work as a team within the company and that it is normal that various people are involved in...
Read more

Hi Michael,
I received your review, and I was sorry to read you are not satisfied with the process prior to your travels. At the same time, I am glad to know that in the end you had an enjoyable trip including all the elements offered during the sales process. It is heartwarming to know how much you appreciate our coworker Wilman. In the response to your daughter Miranda's review, I explained how we work as a team within the company and that it is normal that various people are involved in different stages of the process, but I do understand that some clients can prefer to have a single contact person so reducing the number of contacts is a valuable feedback and something we can take into account for the future. Luckily, as you mention, the last few months prior to your trip Wilman was the person in charge of communicating with your group, and that is also why we decided to allocate a free service-upgrade by having Wilman travel to the Carribean beach area to meet you and assist you in person, and it is very satisfactory to know that worked out so well.
So, thank you for taking the time to point out the good and bad! We always strive to improve our services and we take all feedback seriously and as an opportunity to learn and grow.

Kind Regards,
Charlotte

Fantastic trip made effortless by kimkim
Costa Rica | Feb 27 - Mar 4, 2024

Beth Ann
Beth Ann A.
Newark, NJ | Reviewed on Mar 07, 2024
Myself (42F) and my 2 children (12M & 13F) just returned home from Costa Rica after an absolutely excellent trip. Our kimkim advisor Olman, made planning our trip across the country effortless. From the rental car (Alamo) to the 3 separate resorts (Hotel Los Lagos in Arenal/La Fortuna, Poco a Poco in Monteverde, and Karahe Resort in Manuel Antonio), every check in was seamless. Our planned excursions, (horseback riding, waterfall hiking, zip-lining, and snorkeling) were scheduled on our... Read more

Myself (42F) and my 2 children (12M & 13F) just returned home from Costa Rica after an absolutely excellent trip. Our kimkim advisor Olman, made planning our trip across the country effortless. From the rental car (Alamo) to the 3 separate resorts (Hotel Los Lagos in Arenal/La Fortuna, Poco a Poco in Monteverde, and Karahe Resort in Manuel Antonio), every check in was seamless. Our planned excursions, (horseback riding, waterfall hiking, zip-lining, and snorkeling) were scheduled on our behalf and transportation pre-arranged, and couldn't have been better. Esteban, from the La Fortuna waterfall horse and hike, Warner, our kayak and snorkel guide from Tucanes Tours, and the guys from Selvatura Adventure Park, were professional and knowledgeable about the country and great with my kids. In all, not having to research and obsess over what to do, and where to go, and how to get there made this an actual pleasurable experience for me as well as for my kids. Olman got to know us through our continued correspondence, and then was able to provide his expert recommendations on hotels, activities, and local restaurants and towns to visit...And once we decided what worked best for my budget and available days, he put everything together and sent me an itinerary. The hardest thing I had to do was wake up and go. When we return to Cost Rica, I will again plan with Olman, and will use kimkim to help plan all of our future family trips.

Hotel Reviews
Hotel Los Lagos Spa & Resort
Fortuna

Absolutely gorgeous location and a great resort for kids! Everything about this place was HUGE from the rooms, to the property, the beautiful volcano that dominated the entire landscape. Out of the 3 places we stayed in Costa Rica, this was the favorite of my kids, and I felt completely safe letting them roam around without me glued to their sides. Our room (129) was right across from the top of the slide into the pool, so my kids were in heaven. Our room itself was enormous, with a big bathroom and great beds. The property is extensive with beautiful walking paths with plenty of activities to do directly from the resort. The hot springs and float-up bar were the best after an afternoon of hiking and horseback riding. The breakfast buffet was a fantastic mix of local and traditional breakfast foods, so there was something for everyone and the prices for on-site food options were quite reasonably priced for a resort restaurant. Only a mile or so from the center of La Fortuna, it was easy to visit town and all the excellent eateries and local restaurants. This resort will be first on our list when we return next year.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel & Spa Poco a Poco
Monteverde Costa Rica
Authenticity & Character
This hotel was very ecologically friendly, and it was evident that they went our of their way to retain the natural beauty of the surrounding countryside while designing the resort.
Location
It is outside of Monteverde proper, but still close enough that you can walk to many restaurants and local establishments.
Staff
The staff at the front desk were welcoming and very friendly.
Cleanliness & Comfort
The room was a bit small for 3, but everything was very clean and well kept.
Karahé Beach Hotel
Manuel Antonio

This hotel is split into 2 main parts so if you do book here, make sure that you get a room on the ocean side of the resort, so you do not have to cross the busy road to access the restaurant and beach. From the balcony of our room, we could see the beach and could also view the on-site restaurant and pool. My kids were absolutely in love with the resort pet cat, which was really friendly, and my daughter would have taken home had we let her. There was also many other animals that were right on the resort grounds (capuchin monkeys, lizards, agouti, toucans, etc.)-- so much so that we didn't think it was necessary to go on a nature walk through the reserve park, as all the same animals were right on our resort. The only downside to this resort was the prices of the items on the on-site restaurant menu--They were shockingly high, so we made an effort to eat at other local restaurants. Shout out to the Magic Bus, a local eatery right off the beach that we ate at twice, it was that good.

Authenticity & Character
It was evident that the hotel has done a lot to retain the natural vibe of the area. There was a significant amount of wildlife that could be viewed on the resort grounds, so much so, that the local troop of capuchin were present on the grounds and around the restaurant almost all day long.
Location
This resort was right on the beach and close to a few other Manuel Antonio resorts, but of note is that this hotel is at the bottom of a great big hill that all the resorts are on, so many restaurants, etc. are a hike along a busy roadway. Walking along the beach and popping in and out of the other resort grounds was easier than accessing them from the street.
Staff
Cleanliness & Comfort
When we first checked in, the sink in our room was damaged and there was water all over the floor, but management jumped to get it fixed and it was repaired by the time we returned from lunch. Other than that, the balcony had a fantastic view, and the beds were soft and clean.
Activity Reviews
Ocean Kayaking & Snorkeling
Ocean Kayaking & Snorkeling
Manuel Antonio

Our guide, Warner, made this activity for us. He was a fantastic source of local wildlife knowledge and was able to help tow my son back to the dock when he was too tired to paddle. It bears noting that the majority of the time on this excursion is spent in the kayak. The snorkeling was great, with lots of fish and sea-life to see, but the time in the water could have been longer. In addition to the kayak/snorkeling, the included lunch was fantastic. Typical fare, the chicken, rice, beans, and soursop juice was great, but what was really amazing was the dessert of warm pineapple al a mode with caramel drizzle. It was de-lish and an excellent way to end the excursion.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Horseback Riding to La Fortuna Waterfall
Horseback Riding to La Fortuna Waterfall
Arenal/La Fortuna

Horseback riding up the mountains is a unique way to appreciate the surrounding countryside. The horses were well taken care of and were used to people. Our guide, Esteban, was fantastic and clearly cared about the horses in his charge. He was knowledgeable about the area and very personable. In addition to the horseback riding was the waterfall itself. Down 500 steps into a river gorge, the climb down and then back up is pretty strenuous, but it was truly magical to be able to swim in the river and feel the spray from the water hitting the rocks.

Quality of Experience
The unique combination of the activity and being a part of nature.
Guides, Drivers and Staff
Estaban and his dog, who accompanied us on our ride and hike, were fantastic!
Transport
Self-Guided Adventure to Monteverde's Hanging Bridges with Ziplining
Self-Guided Adventure to Monteverde's Hanging Bridges with Ziplining
Monteverde

We had originally just booked this for the zip lining and hanging bridges, but ended up adding on the sloth rescue, which really was a great decision. Zip-lining was a fantastic, outside the box adventure, that couldn't have been more exhilarating. The guides that were at each platform made safety their number 1 priority, so even though we were several hundred feet in the air at times, I felt completely safe for both myself and my kids (12 & 13). The hanging bridges were a nice walk throughout the park. We did not join a guided tour, and just walked at our own pace. The sloth rescue/rehabilitation unit was phenomenal! It was amazing to be able to view and learn about these animals and the rehabilitation process of the park. In all, we spent about 5-6 hours completing the zip line course, the hanging bridges walk, the sloth habitat tour, and having a light lunch at the onsite restaurant. It makes for a full afternoon, so great for those looking for several activities in a single place.

Quality of Experience
Guides, Drivers and Staff
Transport
We did not utilize transport to or from the park, but the drive from the hotel to the park was very exciting and all rural dirt roads.
El Silencio Volcano Hike
El Silencio Volcano Hike
Arenal/La Fortuna

This hike was nice, but nothing special. It was neat to learn about the prior volcanic eruptions that impacted the area, and while it is the closest you can get to the volcano, this was a pretty strenuous uphill hike for a mediocre photo op.

Quality of Experience
This was a nice experience, but it does not compare to other activities in the area.
Guides, Drivers and Staff
Our guide was very knowledgeable and funny.
Transport
The pick up and drop off at the hotel was timely and without issue.
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Mar 07, 2024

Hello Beth,

Thanks for your excellent review!
I am so happy to know you had an amazing in my country with your kids. I will send your kind words to the guide who created a unique experience for you.

I will be waiting for your message to start planning your second adventure in the tropics!

Pura Vida,
Olman

Reliable, quality service
Costa Rica | Feb 24 - Mar 1, 2024

Chelsea
Chelsea T.
Canada | Reviewed on Mar 07, 2024

We were so grateful to have KimKim support as we planned our first international trip with young kiddos. Gustavo answered all of our questions as we selected day trips and each of the drivers and tour providers were reliable, knowledgeable, and welcoming. We felt very taken care of!

Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Mar 15, 2024

Hi Chelsea!

I throughly enjoyed working with you!

Thank you so much for being a great traveler, and for your curiosity to explore Costa Rica with your family.

I wish you the best in your future adventures !

Randall did an amazing job tailoring our week...
Costa Rica | Feb 23 - Mar 2, 2024

Andrea
Andrea B.
Canada | Reviewed on Mar 07, 2024
Randall did an amazing job tailoring our week to meet our needs. Everything was completely seamlessly designed. Every excursion selected by Randall was top notch. Accommodation were exactly want we were looking for. This is our second time using KimKim and it won’t be our last. Read more

Randall did an amazing job tailoring our week to meet our needs. Everything was completely seamlessly designed. Every excursion selected by Randall was top notch. Accommodation were exactly want we were looking for. This is our second time using KimKim and it won’t be our last.

Hotel Reviews
Holiday Inn Express San Jose Airport
San Jose

Perfect stop by the airport. It was exactly as you would expect and super new and fresh.

Location
Less then ten minutes from the airport
Staff
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna

This is a real little paradise in the jungle with direct view of the volcano. Wildlife all over the resort. Amazing breakfast.

Authenticity & Character
Location
Right under the volcano.
Staff
They were exceptional. Always pointin g out wildlife
Cleanliness & Comfort
Hotel Costa Verde
Manuel Antonio

More monkeys than people!!! Fantastic

Authenticity & Character
Very unique. Just how we like it.
Location
In the jungle but moments from the beach.
Staff
Cleanliness & Comfort
Activity Reviews
Transfer to Arenal Volcano - Whitewater Rafting on the Sarapiquí River
Transfer to Arenal Volcano - Whitewater Rafting on the Sarapiquí River
Arenal/La Fortuna

We can’t say enough about the guides. They were exceptional. We did class 4 rapids

Quality of Experience
I can’t say enough. This one really stood out.
Food
Great local meal. ❤️
Guides, Drivers and Staff
Transport
Timely , helpful, safe.
Canyoning Tour
Canyoning Tour
Arenal/La Fortuna

This was a real standout experience! Very well organized with very skilled guides. I was very nervous and they made me feel very safe and helped me build my confidence. I’m so glad I did this.

Quality of Experience
I’ll never forget this one!
Food
Fantastic windup space with meal. Just fantastic
Guides, Drivers and Staff
Transport
Vida Campesina Cultural & Cooking Class
Vida Campesina Cultural & Cooking Class
Arenal/La Fortuna

We learned so much! Loved the tour of the gardens. A little less cooking then I was hoping for but overall it was a great learning experience

Quality of Experience
Food
Guides, Drivers and Staff
Fantastic. Guide
Transport
Sunset Catamaran Cruise with Snorkeling in Manuel Antonio
Sunset Catamaran Cruise with Snorkeling in Manuel Antonio
Manuel Antonio

Beautiful large boat with excellent service.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Zip-Lining Tour
Zip-Lining Tour
Arenal/La Fortuna

We felt very safe. Beautiful tree canopy.

Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Riding and Hiking to La Fortuna Waterfall
Horseback Riding and Hiking to La Fortuna Waterfall
Arenal/La Fortuna

Such a lovely day! Great guide, wonderful horses. The falls was beautiful

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Hike in Arenal Volcano
Guided Hike in Arenal Volcano
Arenal/La Fortuna

Such a wonderful guide! So well informed.

Quality of Experience
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio

So many animals!!!! Simply amazing. The guide was brilliant. You must have a guide for this walk.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Mar 09, 2024

Hi Andrea,

Thank you so much for your review. We're happy that you're happy with the trip and watching the amazing pictures that you shared, I can see that Carl and Anna had a good time too :)

We're looking forward to your next visit to our country!

Regards and Pura Vida!
Randall

Trip was great. Our guide, Mariano, was a lo...
Costa Rica | Feb 13 - Feb 21, 2024

Robert
Robert N.
Denver, CO | Reviewed on Mar 06, 2024
Trip was great. Our guide, Mariano, was a lot of fun took us on a Arenal volcano hike and a cloud forest hike. Loads of information and a lot of good laughs. We Did the horse back to the La Fortuna waterfall, it was wounderful. Daniel, our guid, took good care of us. All accommodations were great and transportation details worked as expected. The local Serendipity Adventures specialist had good communications on pick up and tour details and answered questions in a timly maner. Read more

Trip was great. Our guide, Mariano, was a lot of fun took us on a Arenal volcano hike and a cloud forest hike. Loads of information and a lot of good laughs. We Did the horse back to the La Fortuna waterfall, it was wounderful. Daniel, our guid, took good care of us. All accommodations were great and transportation details worked as expected. The local Serendipity Adventures specialist had good communications on pick up and tour details and answered questions in a timly maner.

Hotel Review
Arenal Manoa & Hot Springs
Fortuna

Fantastic place, great food, nice hot springs pool.

Authenticity & Character
great rooms
Location
beautiful view
Staff
very friendly
Cleanliness & Comfort
perfect
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Mar 07, 2024

Thank you Robert for your kind words, especially for your guides who put so much of themselves into the work they do. I'm glad that your trip went smoothly and as planned!

Self-Drive Adventure Exploring the Pacific Coast and Central Highlands - 21 Days
Costa Rica | Feb 7 - Feb 27, 2024

Garritt
Garritt V.
Wenatchee, WA | Reviewed on Mar 03, 2024
We had a amazing second trip to Costa Rica thanks to Olman! Again, he was extremely helpful setting up just the right mix of adventure, culture and relaxation. All of our accommodations and activities were prearranged adding to the ease and enjoyment of this trip. The plan was to experience and explore the wonderful and unique culture of Costa Rica as we self-drove through the country. We were able to enjoy a Local Flavors Cooking Class where we were taught how to prepare a traditional... Read more

We had a amazing second trip to Costa Rica thanks to Olman! Again, he was extremely helpful setting up just the right mix of adventure, culture and relaxation. All of our accommodations and activities were prearranged adding to the ease and enjoyment of this trip. The plan was to experience and explore the wonderful and unique culture of Costa Rica as we self-drove through the country. We were able to enjoy a Local Flavors Cooking Class where we were taught how to prepare a traditional chicken and rice lunch, complete with ceviche and corn tortillas. Additionally, we were able to participate in the making of homemade Chocolate and Coffee; observe the harvesting of Sugar Cane; explore the Nauyaca Waterfall; and enjoy a vast array of local dishes. The people of Costa Rica are most gracious and welcoming. We always felt right at home; so much so that there may be a third trip in the future. Pura Vida!

Hotel Reviews
Parador Nature Resort & Spa
Manuel Antonio

Far and away the Parador is our favorite place to stay.

Authenticity & Character
The facilities boast a elegant European influence, yet sport a warm tropical touch giving it an old world feel with all of the modern day amenities.
Location
Located high above the Pacific Ocean on a quiet tropical peninsula, the Parador offers a host of activities to enjoy. Swimming, sunning, nature walks, exploring farmers markets and going to the beach.
Staff
The Parador's staff are extremely personable, professional and efficient. No detail goes unnoticed. They are the best staff we have experience in Costa Rica.
Cleanliness & Comfort
The Parado is pristine. Nothing is ever out of place, be it the dinning areas, the pool areas, the general grounds or your room. They are always need and clean.
Hotel Lomas del Volcán
Fortuna

Hotel Lomas del Volcan is an amazing property nestled in the tropical rainforest at the base of the Arenal Volcano. The luxury bungalows provide a unique lodging experience where you can enjoy nature from your room.

Authenticity & Character
The luxury bungalows afford you the opportunity to experience local architecture in a tropical rain forest situated at the base of the Arenal Volcano.
Location
The views from your bungalow are spectacular. Secluded or social, you decide. Hotel Lomas del Volcan provides them both.
Staff
The staff was authentic and always willing to help you out with the local language.
Cleanliness & Comfort
The facilities, rooms and property were kept very clean. The bungalows come with all the amenities of home.
Azura Beach Resort - All Inclusive - Adults Only
Samara
Authenticity & Character
This resort offered everything as advertised - truly an all inclusive. With five restaurants and four bars - all meals, snacks and libations were easily accessible.
Location
Located steps away from Playa Samara, the Azura offers a host of beach and ocean activities. The resort is very quiet. And for those looking for more activity, the town of Samara is only a 5 minute drive away or a 30 minute walk along the beach.
Staff
Cleanliness & Comfort
The rooms and property were well kept. Given the open air design, it is not uncommon to find a leaf or two blowing through the hallways or floating in the pool.
Activity Reviews
Local Flavor Experience -  Cooking Class
Local Flavor Experience - Cooking Class
Manuel Antonio

What a fun day. Our guide Cesar did an amazing job. From immersing us in the culture of the farmer's market; to educating us on the Coast Rican use of vegetables, herbs and spices; to putting the finishing touches on our tortillas. He was a wealth of knowledge. If you want to experience the true taste of Costa Rica, this activity is for you.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arenal Volcano Canyoning Adventure
Arenal Volcano Canyoning Adventure
Arenal/La Fortuna

The ultimate Costa Rican activity. Imagine jumping off of a platform 165 ft. (55 mtrs) above the canyon floor, with a waterfall raging along side you in a lush tropical setting with only a rope, a harness and a helmet; then this activity is for you! The guides are extremely skilled, helpful and safety conscious. They continually encourage you to take it to the limit for the ultimate experience.

Quality of Experience
We liked it so much last year, we came back this year for a second time.
Food
Guides, Drivers and Staff
Allen was our guide. He is incredibly good at his job and was always encouraging us to "let it rip". He is a great host.
Transport
Coffee & Chocolate Tour
Coffee & Chocolate Tour
Arenal/La Fortuna

A very fun, educational and delicious adventure. Our host Brian was extremely informative and entertaining. We had no idea of what it took to make a chocolate bar or a cup of coffee. Now we do. Thanks Brian.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Ecotermales Hot Springs
Visit to Ecotermales Hot Springs
Arenal/La Fortuna

There is no better place to eat, drink, soak and relax than at Ecotermales Hot Springs. After a day of adventure, what better way to remove the aches and pains of the day. With six pools, ranging from 90 to 106 degrees (32 to 41 C), you are sure to find one to your liking.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Samara Trails Nature Hike
Samara Trails Nature Hike
Costa Rica

The Samara Trails tours allows you to experience nature in a remote portion of the Dry Tropical Forest located on an old family farm. Our guide Alex was extremely knowledgably and passionate about the habitat that he led us through. He showed us exotic plants, native fruit trees, colorful birds and even a hut home to several bats. Howler monkeys were all around us with their bark echoing through the forest. A very fun and informative tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Mar 06, 2024

Hello Garrit,

Thanks for your review.
I am thrilled to know you had a second amazing trip exploring more of this unique country!

Let's hope the time will allow us to work on the third adventure!

Pura Vida!
Olman

Amazing vacation to CostaRica!
Costa Rica | Feb 24 - Mar 1, 2024

V
Vishnu M.
San Jose, CA | Reviewed on Mar 02, 2024
We had a great opportunity to work with kimkim team Priscilla for our anniversary vacation. I booked the flight tickets and put into the hands of Priscilla. Priscilla put together a great itinerary to meet our needs. We are extremely happy about the overall experience. I would lean in again to kimkim for my future vacations. Thanks Priscilla and kimkim for helping us with most awaited vacation for me and my wife. Thank you!! Read more

We had a great opportunity to work with kimkim team Priscilla for our anniversary vacation. I booked the flight tickets and put into the hands of Priscilla. Priscilla put together a great itinerary to meet our needs. We are extremely happy about the overall experience. I would lean in again to kimkim for my future vacations. Thanks Priscilla and kimkim for helping us with most awaited vacation for me and my wife. Thank you!!

Activity Reviews
Rainforest Wildlife and Sloth Tour
Rainforest Wildlife and Sloth Tour
Costa Rica

Tour guide was amazing in spotting the sloth late evening. Great to walk into a forest in pitch dark- tour guide provided flash lights. Thank you

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & La Fortuna Waterfall
Arenal Volcano Hike & La Fortuna Waterfall
Arenal/La Fortuna

Very interesting day filled with a hike to volcano, hike to water falls followed by a lunch. We loved the overall experience of this. Again your guides did an amazing job walking us through entire experience

Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Cooking Class with Dinner
Traditional Cooking Class with Dinner
Arenal/La Fortuna

Great experience engaging in active cooking with chef Cathy. Cathy was amazing explaining costarican recipe. The dinner was very good - felt like a home cooking

Quality of Experience
As
Food
Guides, Drivers and Staff
Cathy is awesome
Transport
Sky Tram, Sky Trek & Sky Walk
Sky Tram, Sky Trek & Sky Walk
Arenal/La Fortuna

This is by far the best zip line rides we experienced. It is scary first but we enjoyed it. The staff at the facility was so awesome.

Quality of Experience
So
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

A great walk into national park with guide. We did not realize how quick we spent 5 hours. The tour guide took nice pictures and shared with all tourists. High give!

Quality of Experience
Guides, Drivers and Staff
Transport
Oceanview Parasailing Experience
Oceanview Parasailing Experience
Manuel Antonio

Simply Wow experience. The operator was very nice giving us comfort before take off.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit to Nauyaca Waterfall
Guided Visit to Nauyaca Waterfall
Costa Rica

Amazing day trip with stepping down close to the falls. Very entertaining day of taking trailer to get on a trail with uneven terrain with wonderful views was so memorable.

Quality of Experience
Food
Lunch was included but not offered - wondering us to think what happened.
Guides, Drivers and Staff
Transport
Local specialist: Priscila Mata
Priscila
Priscila Mata
Local specialist in Costa Rica | Replied on Mar 04, 2024

Hola Vishnu,

Pura Vida! A huge thank you for taking the time to share such a detailed review.
It brings me immense joy to know that we could contribute to making your anniversary celebration trip special. I'm delighted that you've completed your journey, enjoyed the activities, and now carry those beautiful memories with you.

Whenever you're ready for another adventure, Our team will be thrilled to craft the perfect trip plans for you.

You and your wife were truly special and polite travelers, and it was a pleasure designing your trip.
Sending warm regards from Costa Rica,

Priscila

Splendid
Costa Rica | Feb 18 - Mar 1, 2024

D
Diane N.
Canada | Reviewed on Mar 02, 2024
Adam did the initial planning. But Jessica did the detailed itinerary and trouble shooted while we were there. She was very helpful very quickly when we needed help. She was amazing!
The drivers and guides were all great.
We enjoyed our accommodations, except for Ocotea Hotel in Monteverde, which was mostly like a down scale suburban motel. It definitely was not up to KimKim luxury standards, though the food was good and people were nice. If we could have we would have moved to upscale Belmar...
Read more

Adam did the initial planning. But Jessica did the detailed itinerary and trouble shooted while we were there. She was very helpful very quickly when we needed help. She was amazing!
The drivers and guides were all great.
We enjoyed our accommodations, except for Ocotea Hotel in Monteverde, which was mostly like a down scale suburban motel. It definitely was not up to KimKim luxury standards, though the food was good and people were nice. If we could have we would have moved to upscale Belmar Hotel, but were not given the option. This was the major failure of our otherwise splendid trip.
Also, for your information, breakfasts were not included at Makada and The Springs, though our itinerary indicated they were.
We loved Costa Rica and the experiences KimKim designed and executed for us. Our thanks.

Hotel Review
Ocotea Boutique Hotel
Santa Elena

This hotel had very small rooms with minimal amenities. Not recommended.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Mar 13, 2024
Hi Diane, Thanks for your honest review! Jessica and I make a great team, so it's awesome that you enjoyed working with her too! I'm sorry to hear that Ocotea Boutique Hotel wasn't to your liking—it's usually a hit with many of our travelers! With just a month to plan your trip during peak travel season, options like Belmar and other popular hotels were all booked up. I've personally visited Ocotea, and it's a lovely, recently renovated family-owned establishment that I thought would suit... Read more

Hi Diane,

Thanks for your honest review! Jessica and I make a great team, so it's awesome that you enjoyed working with her too!

I'm sorry to hear that Ocotea Boutique Hotel wasn't to your liking—it's usually a hit with many of our travelers! With just a month to plan your trip during peak travel season, options like Belmar and other popular hotels were all booked up. I've personally visited Ocotea, and it's a lovely, recently renovated family-owned establishment that I thought would suit you perfectly :) I hope you understand that we always have your best interests at heart!

Sorry, for the mix-up with the breakfast options; we strive to improve! We are so glad you had a great trip and experience in Costa Rica overall! We hope to see you on another kimkim trip! ☀️

Be well,
Adam

A fantastic time in Costa Rica!
Costa Rica | Feb 19 - Feb 29, 2024

Bill
Bill K.
Houston, TX | Reviewed on Mar 01, 2024
Olman, my travel agent had everything planned out perfectly! I went to three places, and each was totally different. Manuel Antonio= world class sunsets and one of top five beaches in Costa Rica. The visitors and picos (locals) applaud the sun as it sets. Monteverde was next. Rainforest and zip lining. Between the self guided rainforest and hanging bridges, the zip lining, and the guided night tour, I was at the park for nine hours. Amazing and awe inspiring! Last was Tamarindo. Another of... Read more

Olman, my travel agent had everything planned out perfectly! I went to three places, and each was totally different. Manuel Antonio= world class sunsets and one of top five beaches in Costa Rica. The visitors and picos (locals) applaud the sun as it sets. Monteverde was next. Rainforest and zip lining. Between the self guided rainforest and hanging bridges, the zip lining, and the guided night tour, I was at the park for nine hours. Amazing and awe inspiring! Last was Tamarindo. Another of the top five beaches in Costa Rica. The beach was probably 100’wide and about 1/2 mile long. I felt like I was the only one there!

Hotel Review
La Mariposa Hotel
Manuel Antonio

I cannot say enough wonderful things about La Mariposa in Manuel Antonio. It is the premier spot for watching the amazing sunsets. The entire staff greets you by name. A tropical floral arrangement and voucher for a bottle of house wine awaited me in my room. It was my birthday and I waited too long to reserve a sunset dinner table (it was 3:00 for a 5:30 sunset) everything was booked. I mentioned that it was my birthday. The guy excused himself and came back a few minutes later. He had reserved the primo table on the patio for me! I always try to have a few strange requests for the front desk. They either knew the answer or researched it for me. The entire staff was well informed, extremely courteous. It was probably one of the best experiences I have ever had.

Authenticity & Character
Everybody was “Pura Vida” the greetings felt genuine. Everybody seemed on the same page.
Location
Best sunset in Costa Rica
Staff
Everyone. The dining room guy MADE a space for me at a sold out dinner(Best table for the sunset). Everyone greeted me (and everyone else) by name.
Cleanliness & Comfort
They were constantly cleaning. Everything was discrete. In the early morning, one guy was trimming the trees with a machete (no power saws). Another was raking up the leaves. Another was sweeping. Still another was cleaning the leaves out of the pool. I never heard anything power.. blowers. There was always someone cleaning, whether in the restaurant, the pool, public areas, flowers. Even the parking lot was spotless!
Activity Reviews
Night Excursion at the Wildlife Refuge in Monteverde
Night Excursion at the Wildlife Refuge in Monteverde
Monteverde

The guides are very knowledgeable, and the groups are small. One good thing is that the guides use WhatsApp to tell the other guides about “finds” so the other guests can be included.

Quality of Experience
Very knowledgeable guides
Guides, Drivers and Staff
Everyone was very polite and helpful. The road to the facility is not a road-it is a 4 wheel adventure. Very steep, rocky, slightly muddy full of huge ruts. Once you reach the destination, everything is paved in the parking lot
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Costa Rica

The park is very nice, but very busy. They push 2000 people a day through, and at the start, it’s like a cattle call. The guides are very good at spotting (animals) to small groups of about 20 people, but they are on a time schedule (get in, get out, next group). If one group sees something, all the other groups join in, so there are 30 people pointing, talking and taking pictures. The beach inside the park is one of the top 5 in Costa Rica, and the water is a perfect temperature. Beautiful!

Quality of Experience
Guides, Drivers and Staff
Transport
Selvatura Park Self-Guided Hanging Bridges & Zip Lining
Selvatura Park Self-Guided Hanging Bridges & Zip Lining
Monteverde

A great experience! I combined the hanging bridges, zip line, and night tour in one LONG day. But it was worth it! Spent about 3 hours in the hanging gardens. Averaged 100 pictures an hour. There was something new at every turn! It’s cool ( end of February and about 50 degrees F and a 39 mph wind with mist. I had a sweatshirt and jeans and was comfortable. You can hear it raining, but by the time it gets through all the leaves, it’s like a mist. I never got “wet”. The zip line is terrific! I was second in line behind a 84 year old person from England! There’s a lot of climbing (bridges are fairly level), but it’s worth it. The day I was there, the mist was pretty thick (like a fog). When you zip lined, the water was hitting your face like tiny pellets. Didn’t hurt, but stinging.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Mar 01, 2024

Hello Bill,

Your photos from Costa Rica are amazing! I'm thrilled to hear that you had a fantastic time celebrating your birthday. I enjoyed planning your itinerary, and it's great to see that everything paid off.

Pura Vida,
Olman

The trip was pretty good. I was expecting bet...
Costa Rica | Feb 15 - Feb 21, 2024

Ruth
Ruth L.
Newark, NJ | Reviewed on Feb 28, 2024
The trip was pretty good. I was expecting better hotels. The transportation was a 18 person mini van every where, but that is standard for the country. Even when we has a private transport booked between places it was still the same van.
The excursions were all nature driven, which is what we expected, forests, parks, waterfalls, hot springs (which we loved), a tram in the clouds, unfortunately it was pouring rain, windy and nasty that day. we went on walks to see animals, but they were not...
Read more

The trip was pretty good. I was expecting better hotels. The transportation was a 18 person mini van every where, but that is standard for the country. Even when we has a private transport booked between places it was still the same van.
The excursions were all nature driven, which is what we expected, forests, parks, waterfalls, hot springs (which we loved), a tram in the clouds, unfortunately it was pouring rain, windy and nasty that day. we went on walks to see animals, but they were not many to see on the time/day were there. One of our hotels did not have air conditioning, and when we called to discuss it - it was not possible because it was our Specialists day off. So, no problem solving coverage on Sunday.
The business is email and text message based, if that works for you great, it was not for me. I also, think some of our problems occurred because of language structure or something like that.
KimKim tried very hard to create a very nice trip for us..

Hotel Review
Monteverde Country Lodge
Monteverde

Very nice clean hotel. The property was pretty. The hotel does not have air conditioning. They have a designated area for smokers. We were given a room on the second floor walk up. We asked if we could change the room, and they were able to accommodate us. They tried very hard to make us happy. Breakfast, Lunch and Dinner are all served in the same room. The rooms are spread out over the property which is fine if you are fit. The breakfast selection was varied, most guests seemed to like it. The restaurant across the street was very good and had fair prices. About a mile from town, very hilly, no side walks. Easy taxi ride, $5. Activity booking office in town. 2 supermarkets, restaurants of all levels. coffee shops, pharmacy.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Priscila Mata
Priscila
Priscila Mata
Local specialist in Costa Rica | Replied on Feb 29, 2024

Hola Ruth,

Firstly, thank you so much for taking the time to provide your valuable feedback. We appreciate it, and we use it to continually improve our services. Also, a big thank you for choosing us for your trip. We're thrilled to hear that you had a good time.

I'd like to apologize for the inconvenience regarding the air conditioning. Typically, some hotels in Monteverde don't offer it due to the temperatures. We're sorry if this made you feel uncomfortable.

Sending warm greetings from Costa Rica 🌺🌴

Just an average trip
Costa Rica | Feb 20 - Feb 26, 2024

R
Rakesh R.
Kearny, NJ | Reviewed on Feb 27, 2024
I booked for the first time with Kim Kim .
First the good :
all the bookings of my daily tours, cars and accommodations were in place. Had no problems anywhere .
We had one person from their contracting company which had one person available on what’s up sending us reminders and directions and we could occasionally get some recommendations.
Not so good :
1. The overall experience , the accommodations, tours were just about an average . Nothing which kind of wow’d us.
2. went by...
Read more

I booked for the first time with Kim Kim .
First the good :
all the bookings of my daily tours, cars and accommodations were in place. Had no problems anywhere .
We had one person from their contracting company which had one person available on what’s up sending us reminders and directions and we could occasionally get some recommendations.

Not so good :
1. The overall experience , the accommodations, tours were just about an average . Nothing which kind of wow’d us.
2. went by their recommendations for accommodations and felt that we were forced to stay in remote hotels , that included lot of driving around
3. Lack of transparency in terms of the individual cost, we were given 1 price for overall trip. So it was hard to decide which activities we can keep or remove. Whenever we asked for a change, the trip prices fluctuated a lot , and I got tired . So went ahead with their recommendations.

They were already charging a price for the service , so I was expecting a little more transparency.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Feb 28, 2024
Hola from Costa Rica, Rakesh, Thank you for sharing your experience with Serendipity Adventures. We're thrilled to hear that all your bookings for daily tours, cars, and accommodations were seamlessly arranged without any hiccups. We greatly value the convenience of having a dedicated contact available on WhatsApp for reminders and occasional recommendations. We're truly sorry to hear that the overall experience regarding accommodations didn't meet your expectations. We understand your... Read more

Hola from Costa Rica, Rakesh,

Thank you for sharing your experience with Serendipity Adventures. We're thrilled to hear that all your bookings for daily tours, cars, and accommodations were seamlessly arranged without any hiccups. We greatly value the convenience of having a dedicated contact available on WhatsApp for reminders and occasional recommendations.

We're truly sorry to hear that the overall experience regarding accommodations didn't meet your expectations. We understand your concerns about being directed to remote hotels, which led to more driving than anticipated. We planned this trip close to your arrival, and regrettably, the hotels we typically recommend, which are better located, were fully booked during your stay.

Regarding transparency in pricing, we apologize for any confusion or inconvenience caused. While hidden fees and taxes are common in online rates, our approach focuses on personalized Trip Plans that align with travelers' preferences, budgets, and travel goals. We handle all reservations and coordination, saving our clients time and ensuring a seamless travel experience.

Thank you once again for choosing us for your travel needs. We genuinely hope to have the opportunity to exceed your expectations in the future.

Pura Vida 🦥
Bryan Leon,
Serendipity Adventures, Costa Rica

Wonderful Costa Rica!
Costa Rica | Feb 17 - Feb 24, 2024

S
Sheila P.
Newark, NJ | Reviewed on Feb 26, 2024
It was my second time to Costa Rica, but I traveled with my friend who had never visited it before, and it was so fun!
Phil, our specialist, was great. It was very easy to communicate with him, he made the trip perfect for us. He was very present and responsive even while we were traveling.
We loved everything, from the accommodations to the activities!
Read more

It was my second time to Costa Rica, but I traveled with my friend who had never visited it before, and it was so fun!
Phil, our specialist, was great. It was very easy to communicate with him, he made the trip perfect for us. He was very present and responsive even while we were traveling.
We loved everything, from the accommodations to the activities!

Hotel Reviews
Arenal Roca Lodge
La Fortuna
Authenticity & Character
The lodge bungalows were rustic in appearance, but were very spacious and had all the comforts for home (AC, hot water, comfy beds and an on-site restaurant)
Location
For traveler's with a rental car, getting to/from town to explore restaurants, shops, etc is easy. For traveler's without a rental, there were a few places within easy walking distance but for most a cab would be required.
Staff
The staff were very friendly. They all went the extra mile to make our stay a happy one.
Cleanliness & Comfort
Hotel Locanda Samara Beach
Samara

Hotel Locanda Samara Beach in Sámara was a great choice for a stay. The hotel's location allowed for easy access to various attractions, shops, and restaurants, making it convenient for exploring the area on foot.

Authenticity & Character
The bungalows, with the bamboo and thatched roofs added a local flair to the hotel.
Location
The hotel is right on the beach and easy walking distance to all amenities in Samara.
Staff
The staff were all very friendly and helpful
Cleanliness & Comfort
The cleaning staff kept the entire hotel spotless
Activity Reviews
Guided Nature Walk at Ecological Park & Butterfly Garden Danaus
Guided Nature Walk at Ecological Park & Butterfly Garden Danaus
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Sky Tram, Sky Trek & Sky Walk
Sky Tram, Sky Trek & Sky Walk
Arenal/La Fortuna

The zip lines and hanging bridges tour was thrilling and suitable for travelers of all ages. It may not be ideal for those afraid of heights, but overall, it was a fun and exciting experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Ocean Kayak & Snorkel at Isla Chora (Seasonal)
Ocean Kayak & Snorkel at Isla Chora (Seasonal)
Sámara

The ocean kayak and snorkeling tour at Isla Chora was a fun and exciting experience. Despite windy conditions, seeing a turtle underwater made the excursion memorable. The two-seater kayak was beneficial for less experienced kayakers, adding to the enjoyment of the activity.

Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Ride to La Fortuna Waterfall
Horseback Ride to La Fortuna Waterfall
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Sunset Tour
Horseback Sunset Tour
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Rio Celeste Hiking - Tenorio Volcano National Park
Rio Celeste Hiking - Tenorio Volcano National Park
Costa Rica

The hike at Tenorio National Park was challenging but rewarding. The guide was excellent, and despite the rain, the lush surroundings and the unique blue waters of Rio Celeste made the hike a memorable experience.

Quality of Experience
Food
Guides, Drivers and Staff
Guatil Tour
Guatil Tour
Costa Rica

The Guatil pottery tour was a hidden gem and a fascinating cultural experience. The guided tour provided insight into local pottery-making techniques and traditions, making it a unique and enjoyable activity for those interested in learning about the local culture.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Phil Tardieu
Phil
Phil Tardieu
Local specialist in Costa Rica | Replied on Mar 15, 2024

Thank you so much for taking the time to share your experience! We're so happy to hear that you had such a fantastic time in my country. It's wonderful to know that you enjoyed everything, from the accommodations to the activities. I didn't know that much about the Guatil tour but now it's like I also want to do it myself and I recommend it all the time, thank you for that! 😀
We hope to welcome you back for another unforgettable adventure in the future! All the best,
Phil