Kimkim Trip Reviews for Costa Rica

4.8
Based on 889 ratings
Read 889 verified reviews by travelers who booked their trip to Costa Rica on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Pura Vida Costa Rica!
Costa Rica | Jan 23 - Feb 2, 2024

K
Kiko S.
Newark, NJ | Reviewed on Feb 10, 2024
Pura Vida Costa Rica! This trip would not be the same without the help of Holden/KimKim travel. It was our first time using a travel specialist and it has completely changed my approach to traveling. The itinerary created by Holden was perfect, just the right amount of excursions paced just for us. As an aging backpacker (lol) I'm used to cramming in as much as possible and hit the ground running, this trip fulfilled all my expectations and then some. We got a taste of Costa Rica, without... Read more

Pura Vida Costa Rica! This trip would not be the same without the help of Holden/KimKim travel. It was our first time using a travel specialist and it has completely changed my approach to traveling. The itinerary created by Holden was perfect, just the right amount of excursions paced just for us. As an aging backpacker (lol) I'm used to cramming in as much as possible and hit the ground running, this trip fulfilled all my expectations and then some. We got a taste of Costa Rica, without feeling overwhelmed and can't wait to go back! I'm still surprised that everything went so smoothly and completely stress-free, we just needed to show up to our reservations on time plus communication with Wilman, our local contact via Whatsapp was super helpful.

All the tours were great, ( Místico Arenal Hanging Bridges, Ocean Kayaking, Kuna Vela sailboat, Children's Forest Night Walk, Cloud Forest hike) the tour I enjoyed the most was the Manuel Antonio National Park Guided Hike with Luis, granted it was our first tour but our guide was so knowledgable and helpful, we saw more in 1km than I would have every expected; Arenal Hanging Bridges guide, David, was also amazing at pointing out animals/plants and helping with photos.

Hotel Reviews
Hotel San Bada Resort & Spa
Manuel Antonio

Pros: Wonderful staff, great location, breakfast buffet, swim up bar, quiet Cons: dated premise, spotty Wifi (at checkout the credit card machine went offline), our bathroom had soap scum and hair, common areas are hot, quiet (we were here on a weekday so the vibe might pick up during the weekend idk) Our meals were fine at the hotel, very nice and friendly staff. We also ventured out and can recommend El Chante (low key 80/90's American pop music), Morpho Beach Bar (walkable) and El Avion (nice sunset views in an old airplane hanger)

Authenticity & Character
Was expecting more from 4 star hotel
Location
Could not be easier getting to the National Park and beach.
Staff
Friendly and tried to be helpful
Cleanliness & Comfort
Casa Luna Hotel & Spa
La Fortuna

We spent most our time off-site but we did enjoy the volcanic mud spa massage and little walking trail. Location was convenient for us, we had parking, breakfast buffet was good, enjoyed the rainforest showers and birds from our 'porch'. Close by recommendations: El Chante Verde, Rainbow Chocolate tour, Tiquicia - town is a 7 min drive We went to Paradise Hot Springs at night, the front desk was able to rearrange a pass on short notice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Establo Mountain Hotel
Monteverde

This place was a dream. Don't leave during sunset, the views are amazing. We had the honeymoon suite, which was huge and the balcony made my life. We only had the breakfast buffet, which was great, bustling during pre-tour hours and the good variety. Treated to a spa massage, amazing. Wish we had more time here to check out the indoor pool and canopy tour but next time! Note: Take the hotel shuttle or drive, everything is uphill; or walk, your calves will look amazing afterwards.

Authenticity & Character
On a mountain, great sunset spot, close by Children's Forest
Location
Staff
Cleanliness & Comfort
Villas Sol Hotel And Beach Resort
Playa Hermosa

All-inclusive with great view of the bay. Very kid-friendly. We stayed in the hotel section, which had it's own parking lot, view of the bay overlooking the main pool and buffet restaurant (dinner/breakfast was fine but they ran out of food so sometime you were waiting) Staff was nice, my Spanish is rusty so they were patient and kind. Cocktails were inconsistent but it's free so not complaining. They have a lot of on-site activities (like movie night by the pool, dancing lessons) and beach shuttle. Note: need to go to the pool by the wet bar to trade in your towel card, open til 5pm. In the hotel, we didn't see elevators, it's not hard to navigate the stairs but just a note if you have heavy suitcases :) Driving in Entrance is split by two booths, one for Condovac on the left and Villa Sol on the right.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
there was hair and rubber bands on the bedroom and bathroom floor.
Activity Reviews
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio

Our guide, Luis, was so knowledgeable and set the bar pretty high for the rest of our trip. He balanced giving information, addressing questions, taking photos in a great pace. The tour walk is short in distance but I felt very satisfied in what we learned and saw. We spent some extra time in the park afterwards exploring the beaches and other trails, we definitely did not see much without Luis' trained eye :)

Quality of Experience
Guides, Drivers and Staff
Luis!
Transport
Ocean Kayaking & Snorkeling
Ocean Kayaking & Snorkeling
Manuel Antonio

I was nervous about kayaking the ocean waves but our guide was kind and patient, he explained the schedule and we were off! It was basically a straight shot to the snorkel area, we had good time, it was a bit cloudy but we saw some cool fish and starfish. Our guide tried to point out as much as he could but it was a bit cloudy and here was just some fish (at the time, and I was admittedly a little distracted with the low tide and avoiding rocks). The snorkel gear was basic and I couldn't get my life jacket out of the way (lol) but it was a good kayak, swim, fruit snack, and then kayak back, hop in the shuttle and drove to the tour's restaurant for casado lunch.

Quality of Experience
Food
Guides, Drivers and Staff
Very kind and patient
Transport
Night Walk: Children's Eternal Forest
Night Walk: Children's Eternal Forest
Monteverde

Walking the dark trails were exciting, we loved the idea of being able to see the nocturnal nightlife. We saw a lot of bugs and an armadillo lol but it was still fun. Our guide had fun stories and good trivia facts. I enjoyed how the guides helped each other, communicated via radio and left sticks pointing to sleeping creatures. Wish we saw some more frogs and more animals but that's definitely not in the control of the our guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Sky Adventures Zip Lines
Sky Adventures Zip Lines
Arenal/La Fortuna

I'm terrified of heights and had to do the 7-course zipline! I would recommend the Sky Adventure Sky tram + Zipline tour, we had a nice ride up the skytram, where the guides made small talk about a little history of Arenal and some biodiversity facts. The only way down was going through the 7 ziplines (1 intro, 5 long, 1 short to the finish line), our group made it through fairly quickly and with ease. The guides did a great job distracting us during any hold ups or waiting on line. I felt very safe and comfortable, even when I was terrified. This was for sure a once in a lifetime experience for me, I even bought the photo package.

Quality of Experience
Guides, Drivers and Staff
Driver pointed out a toucan and some monkeys. Zipline guides made it feel very safe and were friendly and patient (i'm sure they get the same nervous energy and did a great job being a patient and helpful). Office staff were a little short but there were a lot of people asking the same question.
Transport
Shuttles was clean, drivers were nice. It would have been helpful to have known in advanced that the shuttle back was different from the way there, it was confusing
Morning Sailing and Snorkeling Adventure
Morning Sailing and Snorkeling Adventure
Costa Rica

Kuna Vela was great time! The staff was helpful, they even took some photos on the beach and on the boat. Originally, when we booked it we thought we were going to a snorkeling site but with the recent rainstorms, they recommended going to Huevos Playa where we could check out the caves AND do some snorkeling. It was a great alternative. We spent an hour on the beach, checked out the cave (we didn't get to walk to the other beach but it was still good photo op and great timing cause after 45min there were waves and the tide was definitely coming in), they gave out some snorkel gear and noodles to float, some people saw a turtle, lots of fish. Then we took the dingy back to the sailboat, plenty of food, offered lots of drinks, relaxing sail back, saw some dolphins, flying fish, birds, birds, birds, and a manta ray.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Feb 14, 2024

Thank you Kiko, I'm glad to hear that the pace was just right for you. As an aging backpacker myself, I totally get it! 😀
I'm glad to hear we met your expectations and that everything ran smoothly and stress-free for you.
Thank you also for mentioning Wilman. His efforts have very positive results for all of us.
Sincerely
Holden

We absolutely loved 🥰 Costa Rica! We are loo...
Costa Rica | Jan 24 - Feb 2, 2024

Jamie
Jamie V.
Defiance, OH | Reviewed on Feb 09, 2024
We absolutely loved 🥰 Costa Rica! We are looking to book another trip next year! Kimkim made all the arrangements for all hotels and activities! Definitely would use them again! Read more

We absolutely loved 🥰 Costa Rica! We are looking to book another trip next year! Kimkim made all the arrangements for all hotels and activities! Definitely would use them again!

Hotel Reviews
Buena Vista Chic Hotel
Alajuela

Beautiful hotel. Reminds me of a bed and breakfast!

Authenticity & Character
Beautiful view
Location
Staff
So very friendly
Cleanliness & Comfort
Chira Glamping Monteverde
Puntarenas

Windy because of the location. But the room - absolutely amazing! Must go!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lost Iguana Resort & Spa
Fortuna

Omg this hotel and the view is spectacular!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Coast Beachfront Hotel
Tamarindo, Guanacaste Province

Beautiful hotel on beach!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Gustavo Camperos
Gustavo
Gustavo Camperos
Local specialist in Kimkim HQ | Replied on Mar 15, 2024

How amazing it is to read that you enjoyed Costa Rica Jamie!

I look forward to show you even more of what the country has to offer on your next adventure:)

Overall the trip and KimKim team were fantastic.
Costa Rica | Jan 17 - Feb 1, 2024

Marlynn
Marlynn M.
Florence-Graham, CA | Reviewed on Feb 05, 2024
Overall the trip was fantastic. We loved that KimKim chose five different locations throughout Costa Rica that fit our interests and desires for this trip. Each location was always a nice surprise and added adventure. We were never disappointed. We appreciated that Holden, Wilman, and KimKim team were always available to help if needed. Wilman was a great help, particularly during the first few days. We had to add a day to the start of the trip due to having to fly in a day early. That... Read more

Overall the trip was fantastic. We loved that KimKim chose five different locations throughout Costa Rica that fit our interests and desires for this trip. Each location was always a nice surprise and added adventure. We were never disappointed. We appreciated that Holden, Wilman, and KimKim team were always available to help if needed. Wilman was a great help, particularly during the first few days. We had to add a day to the start of the trip due to having to fly in a day early. That caused a hitch or two for the trip plan for the first couple of days but Wilman was always there to straighten it out with us. Overall, we were very satisfied with KimKim and all persons involved. We’ve praised KimKim to many of our friends.

Hotel Reviews
Rio Celeste Hideaway Resort
Bijagua

Fantastic from the casita we had, the pool, the food, the hiking trails. It was genuinely a hideaway for a moment in our lives. We had wonderful love-making here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Issimo Suites Boutique Hotel & Spa—Adults Only
Manuel Antonio

This was my (Ellie's) favorite place - the breakfasts were wonderful, the room was high above the sea from which we could see for miles into the ocean, service was wonderful, the room was spacious with a lovely little deck to sit on when we felt like we wanted to be outside. We had wonderful love-making here, too!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Manoa & Hot Springs
Fortuna

Lovely setting outside the city of La Fortuna; we visited the community several times. The breakfasts were overly generous offerings with a beautiful view of a lagoon with dozens of white herons, our couple spa experience was fantastic, the grounds were beautiful. The staff was always ready to help and...we greatly enjoyed the Arenal Zip Line experience. and much more.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Senda Monteverde Hotel
Monteverde

This hotel was a different, but enjoyable, experience. The casita was hidden away nicely with a path to breakfast readily available. The views from the restaurant were good, but not spectacular. The food was good, well prepared, and excellently served by the wait staff. Our experience was fewer opportunities to explore the mountains without going a ways out of town, though Monteverde itself was an interesting place to explore.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Trogon Lodge
San Gerardo de Dota

This was the most unusual location and surroundings of any of the hotels. Trogon Lodge is tucked away 'way down' into the valley, with roads that required some careful attention for driving (7 kilometers off Route 2 on a narrow, curve-filled drive). Nevertheless, the location was well-worth it! Note that it was cold (relatively) since it sits at roughly 7000 feet in altitude. The dining room was very nice with excellent food. and service. A beautiful river, with many waterfalls, runs directly through Trogon grounds with several trails to explore along the river. The casitas are also located such that you will follow one, two or more trails to get to your lodging. In this sense, a person with handicaps would be challenged, but could ask for a casita most closely located to necessities. Trogon Lodge is also fairly isolated, meaning no gas station or other convenience stores are within 20-30 kilometers. We didn't need them, though we had some concern about having only a quarter tank of gas. Not a problem, since the nearest gas was 31 kilometers away and well within reach. Though cold much of the day, we thoroughly enjoyed the natural setting and our stay (2 nights)!!

Authenticity & Character
Location
As noted, well tucked away in the mountains!!
Staff
Cleanliness & Comfort
As noted, comfort is relative to the location. Given its location, it was very comfortable.
Activity Reviews
Big Arenal Mundo Aventura Zipline + Tractor
Big Arenal Mundo Aventura Zipline + Tractor
Arenal/La Fortuna

Amazing and fantastic, with a very helpful and entertaining crew!! This is a 12-platform zip line, one of which is a kilometer long in itself.

Quality of Experience
Guides, Drivers and Staff
All were attentive to the fact that our ages - 81 and 84 - were obvious. They were caring and helpful. We love the fact that one of the staff yelled from his platform to the next "here comes la abuela!!" (grandmother).
Transport
Transport was a wagon (open on the sides) pulled by a tractor. This took us much of the way to the first platform, but the climb was still significant beyond that.
Tapir Valley Nature Reserve Night Walk
Tapir Valley Nature Reserve Night Walk
Bijagua / Rio Celeste

Excellent night walk!! Our guide was eager to show us all forms of frogs, snakes, birds! But the frosting on the cake was finding a Tapir (with four young ones) 'eating up the forest'. Yes, they feast on small trees and other fodder of the forest. We were able to get excellent video evidence of this experience.

Quality of Experience
Guides, Drivers and Staff
Excellent and informative!
Transport
In a sense this is not applicable, since we drove to the location where the night walk started. One note - by the time the walk was over (about 3 hours) it was raining a bit and a fog had set in. Driving back to the Hideaway was a little treacherous. Fortunately, the road was busy and we were able to 'feel' our way back ok.
Rio Celeste & Tenorio Volcano Private Hike
Rio Celeste & Tenorio Volcano Private Hike
Bijagua / Rio Celeste

This was an event set up by KimKim (Serendipity Adventures) with us. We had a good guide (Ian). He was able to show us several spectacular bird events. The most exciting was seeing a Quetzal perched in a tree. Through the guides monocular, we took several pictures we will treasure.

Quality of Experience
Guides, Drivers and Staff
Transport
Self drive with the guide in the car to direct us. Worked fine.
Monteverde Cloud Forest Guided Hike
Monteverde Cloud Forest Guided Hike
Monteverde
Quality of Experience
Guides, Drivers and Staff
Self drive from {{start_location}} to {{end_location}}
Costa Rica

This worked well. The first distance down the mountain (Route 606) was ok. The main route (Routes 1 and 324) were ok, too. Keep in mind that the infrastructure of Costa Rica is not as clearly developed as we in the US, spoiled as we are, are used to. Most of our highway routes were two lane, with a few four lanes now and then. In some cases, as when we went to Trogon Lodge, the 7 kilometers to the Lodge were very curvy and narrow. But, hey, it's part of the experience!!!

Quality of Experience
Guides, Drivers and Staff
Really not relevant to the category...
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio

This was a major highlight of our time in Costa Rica. The National Park is over the top, especially given that we had a guide who was informed, informative and responsive to questions. We learned much about all manner of wildlife. In addition, our guide was a historian of Latin America providing us wonderful detail about the creation and evolution of the National Park. Included in that, of course, was information about colonialism, the United Fruit Company and the history of America Central as opposed to Central America (the latter being the history with which many of us are familiar).

Quality of Experience
Guides, Drivers and Staff
Sunset Sailing Cruise on the Brisa Elegante
Sunset Sailing Cruise on the Brisa Elegante
Manuel Antonio

What's to say!! It was a genuine sunset cruise, on a 3-sail, wooden sail boat (according to our guide the only one in Costa Rica?). Food was excellent, staff, too. Opportunities for swimming and snorkeling were provided. Fun time and people!!

Quality of Experience
Food
Guides, Drivers and Staff
Very attentive, conversational and informative.
Transport
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Feb 05, 2024

That's awesome Marlynn and Elaine, it sounds like your trip was a resounding success! I'm so excited to hear that you saw tapir in Bijagua, that's a real prize! and a quetzal! How lucky you were on this trip.
I'm glad to hear that the hotels worked out well for you :)
This review, and knowing that you had a great time, makes me very happy.

Everything was very well coordinated
Costa Rica | Jan 22 - Feb 3, 2024

Anne
Anne C.
Moraga, CA | Reviewed on Feb 04, 2024
Everything was very well coordinated between the activities and the drivers between cities. They were always on time and we found the naturalist guides to be very informative. The lodging options worked for us and we loved being able to refer to the one single itinerary. Also when our flight was cancelled and we had a day delay, our kimkim contact was helpful and responsive in making changes. Read more

Everything was very well coordinated between the activities and the drivers between cities. They were always on time and we found the naturalist guides to be very informative. The lodging options worked for us and we loved being able to refer to the one single itinerary. Also when our flight was cancelled and we had a day delay, our kimkim contact was helpful and responsive in making changes.

Hotel Reviews
Hotel Lomas del Volcán
Fortuna

The cabin was lovely and very private. The breakfast buffet was expansive and high quality; the restaurants were both good, although the fine dining one was a bit overpriced.

Authenticity & Character
We loved the individual cabins
Location
The grounds were beautiful. Liked the hiking trail!
Staff
Everyone was very helpful
Cleanliness & Comfort
Si Como No Resort & Wildlife Refuge
Manuel Antonio

We were very happy to be a bit away from the crowds at the beach. The view was amazing, the room was very comfortable. There’s no TV and we never missed it because we had the view and jungle/howler monkeys below. There are quite a few steps up and down the place which might be a problem for some people. The staff was super helpful and there are some great restaurants a minute or two walk away.

Authenticity & Character
Location
Amazing view, away from the crazy beach crowds
Staff
Cleanliness & Comfort
Local specialist: Gustavo Camperos

Manuel Antonio/Monteverde/La Fortuna/Playa Hermosa
Costa Rica | Jan 23 - Feb 2, 2024

Chris
Chris G.
Newark, NJ | Reviewed on Feb 04, 2024
We had great excursions in all the areas of Costa Rica we visited. Some of the highlights were Luis guided walk through Manuel Antonio Park. We wouldn’t have seen 90% of the animals without him. Street art in Joca was also a great stop on travel day. Monteverde night hike was a great chance to see insects, bats and sleeping birds. Sky Adventures zipline in Arenal was amazing. The Mistico Hanging bridges with David was phenomenal. He was great explaining the different climates and spotting... Read more

We had great excursions in all the areas of Costa Rica we visited. Some of the highlights were Luis guided walk through Manuel Antonio Park. We wouldn’t have seen 90% of the animals without him. Street art in Joca was also a great stop on travel day. Monteverde night hike was a great chance to see insects, bats and sleeping birds. Sky Adventures zipline in Arenal was amazing. The Mistico Hanging bridges with David was phenomenal. He was great explaining the different climates and spotting animals (vipers, coati, howler monkeys and sloths).

Hotel Reviews
El Establo Mountain Hotel
Monteverde

Everything was amazing. The room, the view, the staff, the food…. The only negative is we didn’t stay long enough to explore the grounds, restaurant and pool

Authenticity & Character
Views are unbeatable, the spa is also amazing.
Location
Sunset views from the room and top of the property were great. Centrally located in town to access stores and restaurants
Staff
Friendly, courteous, helpful, friendly
Cleanliness & Comfort
Hotel San Bada Resort & Spa
Manuel Antonio

The hotel was nice and staff were great, but everything does feel a little run down. The pool wasn’t fully operational and wifi was spotty or out.

Authenticity & Character
Location
Access to the park can’t be beat and it is walkable to the beach. I would feel unsafe taking the access tunnel to the beach alone. But it might be better to stay closer to Quepos for restaurants and excursions outside the park.
Staff
Cleanliness & Comfort
The staff kept everything cleanly but the hotel feels a bit rundown. The pool fountains and hot tub were broken, the room door had large gaps, the patio door can be opened even when locked and a lot of visible tile/caulking repairs in the bathroom
Casa Luna Hotel & Spa
La Fortuna

Check in was easy and the staff was helpful in explaining how to get around town and in setting up a trip to a hot spring. Their spa, pool and breakfast were also great.

Authenticity & Character
The spa is excellent, there is a pools, multiple hot tubs, and small hiking trail on premises. The landscaping is also very nice and makes you feel more secluded from the other guests
Location
Near town for restaurants and night life and they had two great restaurants (Chante verde and Dona Liz Pupuseria) walking distance. The rainforest chocolate tour is excellent and also walkable from the hotel.
Staff
Very helpful in making recommendations for activities and helping setup reservations
Cleanliness & Comfort
The only negative was being able to hear our upstairs neighbors through the ceiling.
Villas Sol Hotel And Beach Resort
Playa Hermosa
Authenticity & Character
Location
Shuttles or a car are recommend for getting around as the grounds are steep and roadways narrow for pedestrians. But the hotel does have a good shuttle service that addresses this. Great sunset views from the hotel/pool area overlooking the bay.
Staff
Cleanliness & Comfort
We needed to ask housekeeping to clean the room at checkin, the floors were still dirty and had leftover hair ties from the previous guests. But the bathroom and bedding/towels were fresh. No cleanliness issues aside from this. The lighting in rooms should be improved. There are small overhead led lights (2 above the bed headboard, and 1 in the entry) but I needed to use a flashlight to find items in my luggage after sunset. The hotel does not have an elevator, this was not an issue for us, but could be for others.
Activity Reviews
Ocean Kayaking & Snorkeling
Ocean Kayaking & Snorkeling
Manuel Antonio

Pleasant kayak and snorkeling experience with a snack and lunch included.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kudos to our driver making pickup/dropoff on the other side of the bay where the roads were narrow, winding and full of traffic.
Night Walk: Children's Eternal Forest
Night Walk: Children's Eternal Forest
Monteverde

It was nice to see and hear animals that are normally not visible during the day

Quality of Experience
Guides, Drivers and Staff
Transport
Sky Adventures Zip Lines
Sky Adventures Zip Lines
Arenal/La Fortuna

Great experience on the zipline, helpful guides and ground staff. Great views of the volcano and lake from the deck.

Quality of Experience
Guides, Drivers and Staff
Transport
You can stay for lunch at the cafe and enjoy the views. There is a schedule with shuttle times to plan your return.
Morning Sailing and Snorkeling Adventure
Morning Sailing and Snorkeling Adventure
Costa Rica

The crew was very nice, informative, and quick to offer drinks/snacks.

Quality of Experience
Guides, Drivers and Staff
Transport
Monteverde Cloud Forest Guided Hike
Monteverde Cloud Forest Guided Hike
Monteverde
Quality of Experience
Guides, Drivers and Staff
Ian has an incredible knowledge of the forest, particularly the plant life. Would have preferred if he was a little more professional towards other guides/groups (they’re walking too fast and missed this orchid, he always takes groups too big to experience the forest, etc.)
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Luis was excellent at keeping the group organized, engaged and has an incredible talent for spotting animals and explaining their habitats and actions
Local specialist: Holden Ketchum
Holden
Holden Ketchum
Local specialist in Cartago, Costa Rica | Replied on Feb 05, 2024

Chris and Kiko, I'm glad you enjoyed the excursions across your long trip. It looks like you have some great photos of your adventures and that your birthday trip was memorable!

Our trip to Costa Rica was fantastic!
Costa Rica | Dec 29 - Jan 7, 2024

J
Joe K.
Shaw, DC | Reviewed on Feb 03, 2024
Our trip to Costa Rica was fantastic! Overall everything went extremely smoothly, from planning to traveling to moving around the country. The experiences were great and the guides were very helpful. Hotels were as advertised. Read more

Our trip to Costa Rica was fantastic! Overall everything went extremely smoothly, from planning to traveling to moving around the country. The experiences were great and the guides were very helpful. Hotels were as advertised.

Hotel Reviews
Arenal Country Inn
Fortuna

Very basic rooms that are quite small. Walking distance from town is a big plus. Pool is nice.

Authenticity & Character
Location
Super close to town
Staff
Cleanliness & Comfort
Rooms are very small
Hotel Belmar
Monteverde

Views were incredible, staff was extremely nice. The food was great and the grounds were great. Only downside is it's not walking distance to town.

Authenticity & Character
Location
The hotel grounds have everything you need but walking to town is difficult
Staff
Cleanliness & Comfort
La Mariposa Hotel
Manuel Antonio

Rooms were great and the grounds were super nice. Beautiful views. Not super close to the beach if that is important to you (need to take a shuttle to a public beach, which only runs 4 times a day). Food was good and pool was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Arenal Hanging Bridges Guided Walk & Tabacon Hot Springs & Meal
Arenal Hanging Bridges Guided Walk & Tabacon Hot Springs & Meal
Arenal/La Fortuna

Hanging bridges guides were great, helped see lots of wildlife. Got very lucky that it was sunny and you could see the volcano. Tabacon hot springs were incredible although meal was not provided. Absolutely worth the extra money for the Tabacon resort.

Quality of Experience
Food
Was not included as part of our tour
Guides, Drivers and Staff
Transport
Little mix up with the tour group and transit back from the hot springs not showing up until much beyond the agreed time.
100% Aventura Zip Line Monteverde
100% Aventura Zip Line Monteverde
Monteverde

Everything went super smoothly, zip lining was great. Unlucky that it was too windy to do to the biggest line but definitely recommend doing the superman zip line at the end.

Quality of Experience
Guides, Drivers and Staff
Transport
Chocolate & Night Hike Experience
Chocolate & Night Hike Experience
Monteverde

Guide was absolutely incredible and the chocolate part was great. Also included coffee tour for people who want to do that as well (no reason to book an extra coffee tour). Saw great and unique wildlife

Quality of Experience
Guides, Drivers and Staff
Guide was incredible
Transport
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

Absolutely must have a guide as Manuel Antonio is a zoo (literally and figuratively). Lots of people, spend the extra time at the beach as it is not as crowded as the public beaches.

Quality of Experience
Guides, Drivers and Staff
Transport
Private: Arenal Volcano Hike & La Fortuna Waterfall
Private: Arenal Volcano Hike & La Fortuna Waterfall
Arenal/La Fortuna

Not worth doing a private tour of the volcano hike or waterfall as these are extremely public areas to begin with. Easy to do both in a self guided fashion but our tour guide was still great and the transit was timely.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Gustavo Camperos

Best trip: La Fortuna + Manuel Antonio
Costa Rica | Jan 20 - Jan 28, 2024

S
Simon M.
San Jose, CA | Reviewed on Jan 29, 2024
I'm extremely happy with all the support I was provided with by Bryan and his team for my trip to Costa Rica. I reached out to Bryan with a simple ask: I want the best experience in Costa Rica! They planned everything for me and sent me a few options. After some modifications, we finalized the plan. Once I arrived in San Jose to my last leaving Costa Rica, I was 100% supported by the crew in Serendipity. All the people I interacted with, were amazing, super responsive, and knowledgeable. From... Read more

I'm extremely happy with all the support I was provided with by Bryan and his team for my trip to Costa Rica. I reached out to Bryan with a simple ask: I want the best experience in Costa Rica! They planned everything for me and sent me a few options. After some modifications, we finalized the plan. Once I arrived in San Jose to my last leaving Costa Rica, I was 100% supported by the crew in Serendipity. All the people I interacted with, were amazing, super responsive, and knowledgeable. From day 1, Wilman provided the best support, whenever I needed something he was just one text message away. He was able some last-minute changes based on my requests. He is just amazing. Mariano also helped us a lot during our stay in La Fortuna. He is a very nice guy that you just want to hang out with him like your friend. He is a knowledgeable person with a great attitude and manner.
Overall, I would like to thank you Serendipity for providing us with the best service. Can't wait to visit Costa Rica again.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 29, 2024

Hola Simon,

I truly appreciate your kind words!

I'm overjoyed to learn about your wonderful experience in my homeland! It brings me great happiness to know that Wilman's responsiveness and flexibility in handling last-minute changes, along with Mariano's friendly and knowledgeable assistance, contributed to making your stay memorable.

Thank you for sharing such positive feedback, and we eagerly anticipate welcoming you back to Costa Rica soon!

Pura Vida 🦥
Bryan

All was good until the last transfer with Rid...
Costa Rica | Jan 20 - Jan 26, 2024

G
Ghada E.
Miami, FL | Reviewed on Jan 27, 2024
All was good until the last transfer with Ride CR. The bus arrived 2.5 hours late and the office kept on lying and saying it will arrive in 10min. At the end it turned out that the office have the driver the wrong address… the office will start talking to us and suddenly will hang up on us. Very rude. Read more

All was good until the last transfer with Ride CR. The bus arrived 2.5 hours late and the office kept on lying and saying it will arrive in 10min. At the end it turned out that the office have the driver the wrong address… the office will start talking to us and suddenly will hang up on us. Very rude.

Hotel Reviews
San Bosco Inn
Fortuna

Location is great, hotel is basic

Authenticity & Character
Location
Walking distance to the downtown
Staff
Cleanliness & Comfort
Karahé Beach Hotel
Manuel Antonio

Clean and nice beach

Authenticity & Character
Offering some ice. You have to walk to the reception every time you need towels
Location
Staff
Helpful when we had an issue with the shuttle
Cleanliness & Comfort
Sleep Inn Hotel Paseo Las Damas
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Zip-Lining Tour
Zip-Lining Tour
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal Volcano Hike & Baldi Hot Springs & Dinner
Arenal/La Fortuna

You cannot see the volcano

Quality of Experience
Food
Better food
Guides, Drivers and Staff
Guide very kindly
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Guide very knowledgeable but cannot see the animals with bare eyes
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jan 29, 2024

Hi Ghada,

Thank you so much for taking the time to leave us a rating, that is very important to us as this is the best way for us to improve the service that we offer and make adjustments about the local tour operators, hotels, and/or transportation companies we work with.

We presented a formal complaint to the transportation company for the unacceptable service that you received that day and requested a refund for that service, I will be in touch with you directly about how the process is going.

Regards,
Randall

Costa Rica❤️
Costa Rica | Jan 10 - Jan 19, 2024

Bela
Bela D.
Hungary | Reviewed on Jan 26, 2024
Witman was great and helpful always. Everything has gone due to the scheduled plan, if not he corrected quickly, thx Read more

Witman was great and helpful always. Everything has gone due to the scheduled plan, if not he corrected quickly, thx

Hotel Review
Hotel Costa Verde
Manuel Antonio

The location of the hotel is amazing but it really needs renewal and more friendly staff at the frontdesk.

Authenticity & Character
Location
Staff
Kindness
Cleanliness & Comfort
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Feb 28, 2024

Hello Bela,
Thank you very much for your feedback!
I have shared your comments with Wilman and the staff at Hotel Costa Verde.

Pura Vida!
Charlotte

Great Sampler for First Trip to Costa Rica
Costa Rica | Jan 13 - Jan 24, 2024

christy
christy l.
Saint George, UT | Reviewed on Jan 26, 2024
This was our first trip to Costa Rica so we didn't know anything. I liked going back and forth with Randall about ideas and options. We chose 4 nights at the very high end Amor Arsenal which we loved the most, then 2 nights at Hotel Belmar in Monteverde which was a cool old hotel with amazing views, and then 3 nights at Arenas Del Mar at Manuel Antonio. We opted for the small room at Arenas Del Mar and were disappointed with that - it was really too small. Because we got in so late on... Read more

This was our first trip to Costa Rica so we didn't know anything. I liked going back and forth with Randall about ideas and options. We chose 4 nights at the very high end Amor Arsenal which we loved the most, then 2 nights at Hotel Belmar in Monteverde which was a cool old hotel with amazing views, and then 3 nights at Arenas Del Mar at Manuel Antonio. We opted for the small room at Arenas Del Mar and were disappointed with that - it was really too small. Because we got in so late on our first night, we had just a brief stay at Grano in San Jose and it was very nice. Coming home from Manuel Antonio, we stayed one night near the airport at Xandari Resort which is a very charming place with colorful painted villas, pools, amazing landscaping, and a great trail to waterfalls. You can hear quite a few planes going over but it wasn't too bad. The only negative there was that the mattress and the pillows were very hard and uncomfortable.

Our activities included volcano hikes, nature walks, zip line, chocolate/coffee/sugar cane tasting, beach walking, and swimming.

Hotel Reviews
Amor Arenal
La Fortuna, San Carlos

Our casita was lovely - the best of the trip. Gleaming wood floors, ceiling, and window frames. Great views. Our own jacuzzi. The staff were very helpful and friendly. Yoga was good and the facilities lovely. Nice but short trail for walking. Hard to get a long (as in 4 miles) walk in on the property though. The food was good but a bit overpriced. Loved sitting outside on the deck at the restaurant.

Authenticity & Character
We liked the emphasis on conservation and ecology.
Location
Staff
The guys running the golf carts were super friendly and pointed out a sloth and some birds. We chose to walk but the walk is quite steep - not for everyone, that's why they offer the golf carts.
Cleanliness & Comfort
The bed creaks quite a bit - one person can't get up without waking the other.
Grano de Oro Hotel
San José

We were there only from 11pm to 10am. It was a beautiful hotel and the breakfast was wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Xandari Resort & Spa
Alajuela

Beautiful painting job of every wall, gate, and decoration - so colorful. The landscaping is gorgeous - really enjoyed walking through all the paths. Enjoyed the walk to the waterfalls. We had a big villa which was nice. There was a little mildew odor in the bathroom. The mattress was very hard - like a futon - and was uncomfortable. The pillows were also very stiff and too firm. This is a charming place - they just need to work on a few details in the rooms. Planes take off nearby but they are not constant and they didn't really bother us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Better mattress, better pillows, elimination of mildew odor - couldn't tell exactly where it was coming from.
Hotel Belmar
Monteverde

We had the best room - fantastic views. There was a huge, round bath tub in the room which we didn't use (would feel guilty using that much water!). It is a windy place and cool but that was fine. We enjoyed walking everywhere around the nature walks and to the beer garden. The nature path is very short - would have liked a longer path to walk. The road to the hotel is very steep so we never did walk into town. The restaurant is very nice and the staff were just great. One night we had live music which was fun.

Authenticity & Character
Location
The views, the privacy
Staff
Cleanliness & Comfort
Arenas del Mar Resort
Manuel Antonio

Our room was too small - we wish we had booked the larger room. The only place to sit in a chair was out on the deck which was sometimes too hot. This is a beach experience and it was hot and humid. The pool near the reception area was particularly lovely. We enjoyed walking along the public beach which is longer. We are not ocean swimmers. We enjoyed the tour of the park but there were many people and we really didn't see that many animals. We liked our tour guide Raphael who was very knowledgeable. This hotel has a steep path from rooms/reception to the beach but they offer golf carts for those who don't want to walk. There is a short nature path. We didn't do as much hiking as we had planned because of the heat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Hike in Arenal Volcano
Guided Hike in Arenal Volcano
Arenal/La Fortuna

The guide, Eduardo, was excellent. He pointed out many animals and birds. He was very fit and animated. We enjoyed being with him.

Quality of Experience
Eduardo was good.
Guides, Drivers and Staff
Super nice people
Transport
On time and safe
Burrito Hike
Burrito Hike
Arenal/La Fortuna

This was a good challenging hike but could have been longer. They used to call it the burrito hike because they took you to make burritos but now they took us to chop vegetables and make empanadas. It was okay but we would have rather hiked more. We enjoyed the people we were with and the guide was great.

Quality of Experience
Food
Not my favorite food - a lot of fried items.
Guides, Drivers and Staff
Eduardo was very knowledgeable and a good hike leader.
Transport
On time, safe, and friendly.
Monteverde - Zip-lining tour at the Selvatura Park
Monteverde - Zip-lining tour at the Selvatura Park
Monteverde

We loved this activity. There were 13 zip lines (some were very short). It was pretty and good to be in the fresh air. Felt very safe. The only negative is how many people there were - some long lines on occasion.

Quality of Experience
Guides, Drivers and Staff
Transport
Coffee, Chocolate and Sugar Cane Experience
Coffee, Chocolate and Sugar Cane Experience
Monteverde

Fun activity, learned a lot. There were a lot of people - pretty touristy.

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano - Mistico Hanging Bridges and La Fortuna Waterfall
Arenal Volcano - Mistico Hanging Bridges and La Fortuna Waterfall
Arenal/La Fortuna

Very touristy. Tons of people everywhere. Waiting in lines. Actually walking on the hanging bridges was fun. The La Fortuna waterfall is a staircase that you walk down and then back up. Not a hike at all.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Manuel Antonio National Park Guided Hike
Manuel Antonio National Park Guided Hike
Manuel Antonio

Very tame walk. We were in a group of 10. Not a lot of exercise. The guide was very good - Raphael. He knew a lot and was good at explaining. We didn't see that many animals due to the time of day and the crowds. Tons of tourists.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jan 29, 2024

Hi Christy,

I appreciate the feedback shared about your trip to our country a few weeks ago, it is great to confirm that you had a good time on the vacation that we organized for you...and as far as the beds' condition at Xandari, we will make sure to pass your comments to them too.

Have a good day and we hope to see you again anytime soon.

Best,
Randall

Veronica did a great job tailoring the trip t...
Costa Rica | Jan 17 - Jan 24, 2024

Tyler
Tyler S.
Mexico | Reviewed on Jan 25, 2024
Veronica did a great job tailoring the trip to our needs. We loved all the tours and transportation she arranged. The hotels exceeded our expectations. It was so nice to relax and not worry about the details of scheduling everything because Veronica took care of all of it. Read more

Veronica did a great job tailoring the trip to our needs. We loved all the tours and transportation she arranged. The hotels exceeded our expectations. It was so nice to relax and not worry about the details of scheduling everything because Veronica took care of all of it.

Hotel Reviews
Tabacón Thermal Resort & Spa
Fortuna

The rooms are really large. The breakfast was very good. The hot springs blew our minds. The only down side of this hotel is it's a $40 round trip taxi ride to get into town if you want to eat somewhere besides the hotel.

Authenticity & Character
Charming, clean, quaint.
Location
The proximity to the hot springs was so nice. Difficult to get into La Fortuna to dine elsewhere.
Staff
Everyone was very kind and our service was exceptional
Cleanliness & Comfort
Beds are very comfortable and larger than most king beds.
Senda Monteverde Hotel
Monteverde

This was our favorite hotel during our stay in Costa Rica. The bird watching at the hotel was better than any of the nature reserves. Love the bungalow style rooms with the veranda. The views of the Pacific Ocean were incredible. The hotel also did a great job with accommodating my Celiac food allergy. The free laundry service was a major perk. We could walk to restaurants close by. We used the yoga room and weights a few times to work out. The restaurant at the hotel served a great breakfast and the dinner was one of the best meals we had the whole trip.

Authenticity & Character
The vibe at this hotel is so nice. Hard to describe.
Location
Great views, walking distance to restaurants, market and nature preserve.
Staff
Everyone was super kind and helpful. Love the free laundry service.
Cleanliness & Comfort
The grounds are perfectly maintained. The rooms are quaint and clean.
Activity Reviews
{{start_location}} to {{end_location}} - Visit La Paz Waterfall
{{start_location}} to {{end_location}} - Visit La Paz Waterfall
Costa Rica

The driver was great and had snacks and drinks for us. La Paz was a nice way to break of the long drive. We spent a couple of hours exploring the waterfalls and wildlife and proceeded to our hotel.

Quality of Experience
Food
Free snacks and drinks.
Guides, Drivers and Staff
Transport
Guided Nature Walk at Ecological Park & Butterfly Garden Danaus
Guided Nature Walk at Ecological Park & Butterfly Garden Danaus
Arenal/La Fortuna

The bird were great. The guide didn't speak English very well and was difficult to understand. Didn't love the experience but didn't regret it either.

Quality of Experience
Guides, Drivers and Staff
Transport
Driver took the time to show us a sloth on the way home.
La Fortuna Waterfall Guided Hiking Tour
La Fortuna Waterfall Guided Hiking Tour
Arenal/La Fortuna

Our guide was good but we finished the tour 30 minutes before the included lunch place even opened and we didn't want to wait around. The waterfall and swimming were definitely worth it.

Quality of Experience
Guides, Drivers and Staff
Felt like we rushed through the experience a bit as we missed the lunch.
Transport
Sloth Tour (Sloth Territory)
Sloth Tour (Sloth Territory)
Arenal/La Fortuna

This was our favorite tour of the trip. We saw 9 sloths and got amazing photos of them. Our guide was so helpful as we would have never been able to spot them without his expertise. The food afterwards was so yummy!

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano & 1968 Reserve Guided Hike
Arenal Volcano & 1968 Reserve Guided Hike
Arenal/La Fortuna

The weather was awful and the whole tour was cut short. We came back drenched and cold. Can't really see what would have been very interesting about the tour even if the weather had cooperated.

Quality of Experience
Guides, Drivers and Staff
Transport
Monteverde Cloud Forest Reserve Guided Hike
Monteverde Cloud Forest Reserve Guided Hike
Monteverde

Our guide was great and found things we could have never seen. The forest was beautiful. He was very knowledgeable and his English was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Night Walk
Night Walk
Monteverde

This was so fun to see the forest come alive at night. We loved our guide and saw lots of interesting wildlife.

Quality of Experience
Guides, Drivers and Staff
Transport
Hanging Bridges & Zip Lining
Hanging Bridges & Zip Lining
Monteverde

The guide was really hard to understand. The bridges were a bit of a let down. Nothing like advertised. The staff were all a bit rude and we felt rushed during the zip line. The forest and zip line was still fun but the rude staff put a damper on the whole experience. We also had to wait a full hour between activities and then almost another full hour after zip lining for our ride back to the hotel.

Quality of Experience
Guides, Drivers and Staff
Rude
Transport
Waiting way to long.
Local specialist: Veronica Medina

Costa Rica Adventure
Costa Rica | Dec 16 - Dec 22, 2023

J
Jenny H.
Flagami, FL | Reviewed on Jan 25, 2024
This was our first time planning a trip thru Kim Kim. We had never booked a trip thru a planner before and were hesitant and skeptical, as such we got our feet wet and only booked the Private Transfers thru Kim Kim. Adam/Jessica were awesome to work with. We had last minute schedule changes and they were able to meet our needs. Timely and great communication, highly recommend them! Read more

This was our first time planning a trip thru Kim Kim. We had never booked a trip thru a planner before and were hesitant and skeptical, as such we got our feet wet and only booked the Private Transfers thru Kim Kim. Adam/Jessica were awesome to work with. We had last minute schedule changes and they were able to meet our needs. Timely and great communication, highly recommend them!

Activity Review
Self-Guided Hike to La Fortuna Waterfall
Self-Guided Hike to La Fortuna Waterfall
Arenal/La Fortuna
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Jan 29, 2024

Hi Jenny,

It was a pleasure working with you! You are so kind and made it easy to work with you and give you the great service you deserve! I am glad you had a great time in Costa Rica and cheers to many more adventures with kimkim! :)

Best,
Adam

I was feeling overwhelmed in December trying ...
Costa Rica | Jan 5 - Jan 21, 2024

Kathy
Kathy D.
Ashburn, VA | Reviewed on Jan 23, 2024
I was feeling overwhelmed in December trying to pull a January trip off last second. That's when I found KimKim and though a motor hesitant went ahead and booked through them. Olman was great at understanding my requirements and interests and offering a few suggestions until we had the perfect itinerary for us. The trip was also perfectly executed from our airport pickup to dropoff. Tours, hotels, and especially transfers are all the mundane work about a vacation that's not fun. The... Read more

I was feeling overwhelmed in December trying to pull a January trip off last second. That's when I found KimKim and though a motor hesitant went ahead and booked through them.

Olman was great at understanding my requirements and interests and offering a few suggestions until we had the perfect itinerary for us.

The trip was also perfectly executed from our airport pickup to dropoff. Tours, hotels, and especially transfers are all the mundane work about a vacation that's not fun. The Kimkim team took that off our hands entirely which just left us to enjoy.

My favorite excursion was the white water rafting! And followed closely by the ecotermales hot springs in La Fortuna... But I love good hot springs. Our guide, Alan, in the Manuel Antonio park was also so nice and knowledgeable.

The restaurant recommendations were also top notch!

Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Jan 23, 2024

Hello Kathy,

Thanks for your review!
Nice pics!

I am so happy to know every tour, transfer, and the hotels were according to what you expected or even better.

We hope to have you in our country once again!

Pura Vida,
Olman

Absolutely loved our trip to Costa Rica
Costa Rica | Jan 14 - Jan 21, 2024

Mandy
Mandy F.
Centreville, MD | Reviewed on Jan 22, 2024
Absolutely loved our trip to Costa Rica. The planning was fun. We were able to see so much of the country and do all of the activities that were the right fit for our family. Read more

Absolutely loved our trip to Costa Rica. The planning was fun. We were able to see so much of the country and do all of the activities that were the right fit for our family.

Hotel Reviews
Arenal Manoa & Hot Springs
Fortuna

This hotel was great! A little hard to find. Tucked away behind another hotel. The room size was good for my husband and I and two teenagers. It was nice and quiet, aside from the birds in the morning:) We slept so well! Each morning, I sat on the patio outside and read my book while watching hummingbirds, and listening to the sounds of nature. Everyone was very friendly. Loved the pool area and the hot springs. The food by the pool was great. We had the nachos. The sushi was also delicious. Would definitely recommend this place to other family’s traveling to Costa Rica. We were very comfortable. The location was really good as well. We were close to La Fortuna, 10 minutes, and close to hanging bridges, which were 10 minutes the other way.

Authenticity & Character
Felt like we were tucked away in nature. Each room felt very private. Lots of greenery.
Location
It was 10 minutes from La Fortuna. There were lots of Hot Springs and surrounding hotels and the hanging bridges park close by.
Staff
Really only interacted with the ladies by the pool that served us drinks and food. Very friendly. It is definitely more relaxed and you wait a little longer for food but we were in paradise so we were fine with that.
Cleanliness & Comfort
The housekeepers made a little puppy out of our towels, which the kids got a kick out of. Rooms were very clean.
Hotel & Spa Poco a Poco
Monteverde Costa Rica

Out of our three hotels, this was our least favorite. We drove 3 1/2 hours from La Fortuna to Monteverde. We were tired from being in a cramped car. Our room was ready. Luckily when we got there. When we walked in the room was very small, no dresser or anywhere to put anything, and there was no air-conditioning and it was about 85° in the room. We went back to the front desk, but they had nothing else available. I don’t blame the hotel, but this is definitely, something Kim Kim should have told us. Apparently you can upgrade to a room with air-conditioning. At night time there was a breeze and it was cool so we had no trouble sleeping. We felt uncomfortable after complaining about the room. We kind of felt like all of the employees talked to each other about us, because we were ready to leave after realizing there was no air-conditioning.

Authenticity & Character
Felt very authentic. My husband and I loved walking around the garden. I think if my husband and I came here alone, it would have been a different experience. It was charming and quiet and relaxing.
Location
It was only about a mile from town but to walk there you’re on dusty, curvy roads with not much of a side road.
Staff
The bartender in the indoor pool area was very short with my husband. Never really smiled. We noticed at dinner how friendly the staff was with locals, but different with us. Just kind of felt all around uncomfortable. When we first mentioned that we were not happy with no air-conditioning the lady at the front desk looked at us like we were crazy. She told us that it gets cooler at night and we would be fine.
Cleanliness & Comfort
Extremely small room. Enough room for two beds. Nowhere to put our suitcases and no dresser to put our clothes. Bathroom was small as well. We were on top of each other in a hot room. Got cool at night though. I do think there are other bigger rooms available upon request. Not sure how our travel agent would think that four of us would be comfortable in that tiny room with no air.
Tamarindo Diria Beach Resort
Tamarindo

Stunning views, amazing food, comfortable rooms and friendly staff. It was the perfect location, right in the center of Tamarindo.

Authenticity & Character
Location
It was right in the center of Tamarindo. Plenty of shopping and dining options. We stayed one night on the beach side, which was a little noisier, and then two nights on the other side of the street. it was very quiet and clean. We heard howler monkeys in the morning which was cool.
Staff
Brenda, our server by the pool was so great. She was very friendly and always seemed to be there when we needed her. Our family joked that our lives would be better if we could just take our girl Brenda home with us..
Cleanliness & Comfort
Very clean and comfortable. My only complaint would be that there aren’t enough chairs around the big pool. There were literally people scoping them out at 6 AM. My husband and I sat on the concrete the first day while the kids swam.
Activity Reviews
Night Walk: Children's Eternal Forest
Night Walk: Children's Eternal Forest
Monteverde

The kids really enjoyed this night hike. We saw all types of animals: beetle, spiders, frogs, humming bird, pygmy frogs and tarantula! I was cool to hear all of the night sounds. Our guide was very knowledgeable, he studied environmental studies in college.

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling at the Catalina Islands
Snorkeling at the Catalina Islands
Costa Rica

This was a very cool experience. The staff was very friendly. They pointed out wildlife on the way. We saw turtles mating on the way out to Catalina Island. we didn’t have much luck at our first two spots because of low visibility. On our third spot, we saw tons of fish: huge snapper, starfish, puffer fish, angel fish, parrot fish, a white tipped reef shark and other schools of fish. Andreas was so knowledgeable. He pointed out all types of fish and told us a little about them. They served cantaloupe and pineapple and they had packaged crackers and cookies. They also had water and iced tea. We were pretty hungry when we got back at 12.

Quality of Experience
Guides, Drivers and Staff
Andreas was so great! Very friendly and knowledgeable. Easy to talk to.
Transport
Our Italian drivers was fun! He was relaxed and good spirited. Living pura vida:)
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Feb 28, 2024

Hello Mandy,

Thank you so much for your feedback and photos! I can tell you had a great vacation.

Pura Vida!
Charlotte

We loved our trip to Costa Rica. Randall was ...
Costa Rica | Dec 30 - Jan 9, 2024

B
Bridgett G.
Los Angeles, CA | Reviewed on Jan 16, 2024
We loved our trip to Costa Rica. Randall was very helpful at working within our budget, booking great activities for us, and putting us up at Hotels that we're clean, safe, and well located to all the things we wanted to do and see (both through KimKim and exploring on our own). We we're able to book our trip quickly, and a lot of the stress of planning was taken off our plate. Only caveat is that it was a little tricky to change things around last minute, the timing of some of our shuttles... Read more

We loved our trip to Costa Rica. Randall was very helpful at working within our budget, booking great activities for us, and putting us up at Hotels that we're clean, safe, and well located to all the things we wanted to do and see (both through KimKim and exploring on our own). We we're able to book our trip quickly, and a lot of the stress of planning was taken off our plate. Only caveat is that it was a little tricky to change things around last minute, the timing of some of our shuttles and activities didn't end up being ideal when we got there, so there was a lot of very early mornings and waiting around for shuttles, but it was overall a great experience.

Hotel Reviews
San Bosco Inn
Fortuna

Located right in the heart of La Fortuna. We never had to take a taxi to get to dinner or a bar. Breakfast was good. The room comes with access to their Sister Hotel's hot spring (Volcano Lodges) so no need to book an additional. The room itself was pretty basic, but it's a great option for a budget traveler

Authenticity & Character
We didn't spend much time there, it was really just a place to crash after long fun days in Arenal
Location
In walking distance to all the restaurants, bars, and shops
Staff
Staff wasn't particularly helpful when we ask for recommendations of places to eat or things to do in town. We asked what we should do on New Years Eve and they failed to mention the giant free block party happening a few blocks away, so we wasted some money paying covers for empty bars before we stumbled upon the party.
Cleanliness & Comfort
Clean hotel. Felt totally safe for being right in the heart of the city
Hotel Cipreses
Monteverde

Really pretty hotel with excellent staff.

Authenticity & Character
Really pretty grounds and a nice view of the mountains.
Location
Monteverde is up in the mountains so it's a bit of a hike to get anywhere, but we were able to walk to some great restaurants
Staff
The staff was amazing. Very helpful with recs, and very friendly
Cleanliness & Comfort
Karahé Beach Hotel
Manuel Antonio

Huge rooms. Beach access is a bit of a hike from the upper rooms. Monkey's hang around the beach, and we saw a few sloths in town. We were able to walk to a few restaurants, and the staff was friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Some bugs in the room, but that's kind of unavoidable in the rainforest. It can be a bit of a hike getting around the property
Local specialist: Randall Jiménez
Randall
Randall Jiménez
Local specialist in San José, Costa Rica | Replied on Jan 19, 2024

Hi Bridgett,

We hope you had a nice flight back home.

I appreciate your feedback about the trip that you took with us, it is great to confirm that you had a good time on the vacation that we organized for you and Alec.

Unfortunately, not always is an option to make changes at the very last minute because of the policies of the local tour operators or just because there are no spots/availability on the service that you are requesting to change, but when this is possible, our staff is very flexible and open to assist our travelers.

Regards,
Randall

Superb Panama and Costa Rica trip!
Costa Rica | Dec 26 - Jan 8, 2024

Teresa
Teresa R.
Portugal | Reviewed on Jan 15, 2024
We just spent two weeks in Panama and Costa Rica, a trip entirely organized by kimkim — catering to our desires and including our suggestions — and it was simply wonderful! I confess we were a bit apprehensive, as we found kimkim online while researching destinations, and we didn't know anyone who had used this platform before, but we're glad we took the risk! It was a super personalized trip, from the planning phase where Olman - our 'trip planner,' a local expert — was extremely accessible... Read more

We just spent two weeks in Panama and Costa Rica, a trip entirely organized by kimkim — catering to our desires and including our suggestions — and it was simply wonderful! I confess we were a bit apprehensive, as we found kimkim online while researching destinations, and we didn't know anyone who had used this platform before, but we're glad we took the risk! It was a super personalized trip, from the planning phase where Olman - our 'trip planner,' a local expert — was extremely accessible and available to answer all our questions and accommodate our requests. We even had a video call where we could meet him and ask some questions. Everyone we encountered was incredibly friendly and polite, from the transfer drivers (Fernando, Danilo, Ricardo, and many others!) to the guides of the visits and activities, and the hotel staff. Thanks to everyone, especially Olman and Graciela, for their availability, friendliness, and professionalism. We absolutely recommend kimkim for trips with multiple stops and activities, and we look forward to organizing the next trip with kimkim! Pura vida!"

Hotel Review
Hotel Eclypse de Mar Acqua Lodge
Isla Bastimentos

Wonderful place in Bocas del Toro! Staying on Bastimentos Island was great! More peaceful and paradisiacal, with the bonus of picturesque water taxi rides whenever we wanted to go to Colon. Thank you Olman for choosing this magical hotel for us!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The coffee was great!
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Jan 15, 2024

Hello Teresa,

Thanks a lot for your review.
I love to read to you had a great time exploring Panama and Costa Rica. All our staff is really happy with this review.

I hope this won't be your last time visiting Central America, there is much more adventure and unique destinations to explore.

Pura Vida!
Olman

Espectacular !! My local specialist Olman is ...
Costa Rica | Jan 3 - Jan 8, 2024

Jorge
Jorge D.
Argentina | Reviewed on Jan 15, 2024

Espectacular !! My local specialist Olman is the Best. Thxs so much for all your understanding and hard work.

Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Jan 15, 2024

Hello Jorge,

Thanks for your review.
I am so happy to read your family had a great time in Costa Rica.

This was a last-minute trip, but you always provided the information I requested to create an unforgettable experience in the tropics.

Wishing your family the best,
Olman

Loved our family trip (with adult kids) to Co...
Costa Rica | Jan 6 - Jan 13, 2024

T
Therese B.
Greenacres City, FL | Reviewed on Jan 14, 2024
Loved our family trip (with adult kids) to Costa Rica! KimKim did a great job with our hotel recommendations and organizing our tours for us. As first timers to the country, it was really helpful to have their assistance. The game changer was getting a driver from the airport to Arenal and from their down to our next location, Manuel Antonio. Our driver was Alex and we learned more from him about the country and wildlife than any tour guide could have provided. Stayed at the Hotel... Read more

Loved our family trip (with adult kids) to Costa Rica! KimKim did a great job with our hotel recommendations and organizing our tours for us. As first timers to the country, it was really helpful to have their assistance. The game changer was getting a driver from the airport to Arenal and from their down to our next location, Manuel Antonio. Our driver was Alex and we learned more from him about the country and wildlife than any tour guide could have provided.

Stayed at the Hotel Arenal Manoa & Hot Springs! Loved it! The rooms spacious and the breakfast was wonderful. We had a beautiful view of the volcano from our room. Our little house was in the back of the resort so it was A LOT of walking. The grounds were lovely and enjoyed seeing and hearing wildlife there as well.

First tour was with Sky Tram, Sky Walk and Sky Trek with Sky Arenal Park. the Zip Lining was awesome and we followed it up with a forest hike and tour. I would have done a different forest hike maybe rather than just using the same company. Not that our guide was not knowledgeable, just that I had heard a lot about the 7 bridges hike and thought that was what we were doing. We split up for second day. Two did the Horseback Ride to La Fortuna Waterfall. They were given a lot of free reign with the horses and said the waterfall was stunning. Two did the Rio Celeste and Tenorio Volcano Guided Rainforest Hike. The highlight on this trek is to see water that is literally two different colors where two rivers merge, but it was raining so water was brown. We do think the guide at Rio Celeste Nature could have let them know before the hike, just so that they could decide it that was still he tour they would choose. My husband and I did the Safari Float on the Penas Blancas River. It was a rainy day, but still enjoyed the trip. Saw some Cayman, Howler Monkeys, a tree porcupine and many birds. Be prepared to paddle, not just float! After the tour, we were surprised with a snack, some moonshine and then followed up with an education about chocolate farming. Enjoyed it!

Second part of our trip was to Manuel Antonio. We stayed at the Mariposa Hotel which had an absolutely stunning view of the ocean. The pool and outdoor restaurant was lovely. Rooms were big, a bit outdated, and many stairs there. The area itself not really walkable as hotel not close to much and road are very narrow to walk along. I still would recommend this hotel though for the view alone. Breakfast was good and had dinner there one night which was delicious.

Went down the beach where we could rent chairs and shade. Was a little surprised by the aggressive approach of venders, people trying to sell you a seat and restaurant promoters. Once we were in our seats though, we were still asked to buy, but things were much quieter.

Did the Catamaran Adventure from Ocean King. Stunning views, fun atmosphere. No reefs, but can still snorkel and look for fish, The boat is BIG. Maybe 200 people. Took a bit to get there because they stop halfway and everyone has to get off bus and then pay and get back on the bus.

KimKim was responsive when we needed to make any changes to our itinery. I did have a few changes to my travel agent there which did make things a little confusing for me at times. Shout out to Wilman who kept up with us on What's Ap and made any changes.

Overall, I would use KimKim again!

Activity Reviews
Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure
Lookout Tram, Ziplines, & Hanging Bridges Combination Adventure
Arenal/La Fortuna

First tour was with Sky Tram, Sky Walk and Sky Trek with Sky Arenal Park. the Zip Lining was awesome and we followed it up with a forest hike and tour. I would have done a different forest hike maybe rather than just using the same company. Not that our guide was not knowledgeable, just that I had heard a lot about the 7 bridges hike and thought that was what we were doing.

Quality of Experience
Guides, Drivers and Staff
Safari Float on the Peñas Blancas River
Safari Float on the Peñas Blancas River
Arenal/La Fortuna

My husband and I did the Safari Float on the Penas Blancas River. It was a rainy day, but still enjoyed the trip. Saw some Cayman, Howler Monkeys, a tree porcupine and many birds. Be prepared to paddle, not just float! After the tour, we were surprised with a snack, some moonshine and then followed up with an education about chocolate farming. Enjoyed it!

Quality of Experience
Guides, Drivers and Staff
Night Walk in the Children's Eternal Forest
Night Walk in the Children's Eternal Forest
Monteverde

This was a fun activity for everyone. Not too strenuous, saw lots of spiders, poison dart frogs, cayman, turtles and butterflies. Felt safe while doing it. The only thing that I would have preferred would be for our tour group to be a little smaller.

Quality of Experience
Guides, Drivers and Staff
Transport
Catamaran Adventure from Manuel Antonio
Catamaran Adventure from Manuel Antonio
Costa Rica

Did the Catamaran Adventure from Ocean King. Stunning views, fun atmosphere. No reefs, but can still snorkel and look for fish, The boat is BIG. Maybe 200 people. Took a bit to get there because they stop halfway and everyone has to get off bus and then pay and get back on the bus.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Replied on Feb 28, 2024

Thank you, Therese, for your detailed review. Your feedback is very important to me and the whole team here at Serendipity Adventures in Costa Rica. I have forwarded your kudos to Wilman. <3

Charlotte

Great planning experience, lack of pricing transparency
Costa Rica | Dec 22 - Dec 31, 2023

A
Alissa S.
Newark, NJ | Reviewed on Jan 14, 2024
I'll start by saying I really enjoyed using the service. We decided relatively last minute (October) to have a family trip to Costa Rica in December (peak season). We promptly were given an itinerary that seemed very good with a total trip price that was much better than I had seen even for small group tours (and group tours was not our first choice). So we booked right away and then made some changes here and there to our itinerary, for example to include a coffee and chocolate tour based... Read more

I'll start by saying I really enjoyed using the service. We decided relatively last minute (October) to have a family trip to Costa Rica in December (peak season). We promptly were given an itinerary that seemed very good with a total trip price that was much better than I had seen even for small group tours (and group tours was not our first choice). So we booked right away and then made some changes here and there to our itinerary, for example to include a coffee and chocolate tour based on some recommendations. Working with the travel specialist was nice; she made the changes, made suggestions, answered questions etc. There was usually a one day delay to questions/messages etc so I would write, the next day she would respond, I would write back, the next day she would answer etc. I know some of my colleagues had more prompt responses but this was adequate. As for the trip, our hotels were nice, our transfers were seamless, and our tours/activities all were great.
The only negative I have is that while we got a total trip cost, there was no breakdown by hotel, activity, etc. On the one hand this was somewhat liberating; not knowing how much each thing costs allowed us to just experience the trip as planned. We had already agreed on the package price so we didn't need to know the details nor try to attribute value to each experience. Until we did...
One of our days was plagued by pouring rain and we were told that our kayak tour was cancelled but they booked us on a boat tour which was still running. We did not wish to do the boat tour and our son gets motion sickness on boats so we declined (we were never asked nor told about the change...we learned about it when our hotel receptionist called the tour company to check in on the status for us). We asked for a refund for this which was initially declined because they said the tour wasn't cancelled. It took several back and forths and escalation to supervisors to finally be told we could be refunded the cost, which they said was $167. And herein lies the issue. It is very hard for me to believe that a 4-hr guided kayak tour with lunch for 5 people is only $167 ($33/person). The website says $75 per person. It is possible that they are able to offer a discounted rate but I have no way to verify this because of the lack of price breakdown. So, we will take our refund and just have to be okay with it.
So all-in-all, I will probably be willing to use this service again for the ease and convenience of planning a trip to an area with which I am unfamiliar. The planning and adjusting was easy, the platform is aesthetically pleasing, super informative, and user friendly. Having a contact person to help navigate is very helpful as well. Just be aware that you will not know exactly how the total cost is derived.

Activity Reviews
Coffee & Chocolate Tour in Monteverde
Coffee & Chocolate Tour in Monteverde
Monteverde

My whole family (kids 9, 18, 20) loved this tour. Our guide was fun, funny, informative etc. We learned a lot and enjoyed the hands-on activities.

Quality of Experience
Educational and fun
Guides, Drivers and Staff
Julio was a great tour guide
Transport
Selvatura Park Self-Guided Hanging Bridges & Zip Lining
Selvatura Park Self-Guided Hanging Bridges & Zip Lining
Monteverde

The zip lines were so fun and we loved it.

Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Jan 17, 2024

Hi Alissa,

I hope you are well.
We were more than glad to assist you and all your family during this time. I appreciate your comments and your feedback to improve our future travelers.

Maybe next time you could visit different destinations around Costa Rica.

Best regards,
Yuliana

COSTA RICA is magical. Lush, green, full of b...
Costa Rica | Jan 5 - Jan 12, 2024

Ruthellen
Ruthellen F.
Dumont, NJ | Reviewed on Jan 13, 2024
COSTA RICA is magical. Lush, green, full of birds and monkeys and sloths and butterflies. And each excursion was different. 5:00 am to see birds, 5:00 pm for an exploration in the dark. The Arenal Volcano and the area around La Fortuna was exciting to explore— hiking, waterfalls and more green and more animals.
Alec, a driver on 2 legs felt like a friend after only a few minutes. And Andrea’s ‘Socio’, our guide in Manuel Antonia National Park was brilliant in his knowledge, passion and...
Read more

COSTA RICA is magical. Lush, green, full of birds and monkeys and sloths and butterflies. And each excursion was different. 5:00 am to see birds, 5:00 pm for an exploration in the dark. The Arenal Volcano and the area around La Fortuna was exciting to explore— hiking, waterfalls and more green and more animals.
Alec, a driver on 2 legs felt like a friend after only a few minutes. And Andrea’s ‘Socio’, our guide in Manuel Antonia National Park was brilliant in his knowledge, passion and his ability to communicate his love of his surroundings.
A great 8 days. Wish we could have stayed longer

Hotel Reviews
Arenal Manoa & Hot Springs
Fortuna

Hot spring pool Great service at the main desk for every need Spread out without being too spread out Great happy hour Delicious dinners

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Parador Nature Resort & Spa
Manuel Antonio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
AMA Extreme
AMA Extreme
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Private Arenal Hanging Bridges Walk
Private Arenal Hanging Bridges Walk
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Nature Walk at Ecological Park & Butterfly Garden Danaus
Private Guided Nature Walk at Ecological Park & Butterfly Garden Danaus
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Birdwatching in Arenal Mundo Aventura Park
Birdwatching in Arenal Mundo Aventura Park
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Sukia Nighttime Nature Walk
Sukia Nighttime Nature Walk
Manuel Antonio

Our guide His passion for protecting animals

Quality of Experience
Guides, Drivers and Staff
Transport
Private Manuel Antonio National Park Guided Hike
Private Manuel Antonio National Park Guided Hike
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Jan 15, 2024
Hola Ruthellen, Thank you so much for taking the time to share your incredible experience in Costa Rica! We are thrilled to hear that you found the country magical, with its lush landscapes and abundant wildlife. We're glad that Alex, your driver, felt like a friend, and Andres's expertise in Manuel Antonio National Park added to the richness of your journey. It's always our goal to provide a memorable and enjoyable experience for our travelers. We appreciate your kind words and hope... Read more

Hola Ruthellen,

Thank you so much for taking the time to share your incredible experience in Costa Rica! We are thrilled to hear that you found the country magical, with its lush landscapes and abundant wildlife.

We're glad that Alex, your driver, felt like a friend, and Andres's expertise in Manuel Antonio National Park added to the richness of your journey. It's always our goal to provide a memorable and enjoyable experience for our travelers.

We appreciate your kind words and hope you'll have the opportunity to return to Costa Rica for more adventures in the future. If you ever decide to explore new corners of this beautiful country, we'd be delighted to assist you again.

Pura Vida🌿
Bryan Leon,
Serendipity Adventures, Costa Rica