Kimkim Trip Reviews for Italy

The planning portion with Edmondo and Valentina were great and a huge relief. They worked very hard and efficiently to answer my questions and address my needs. It was nice to have the trains all booked ahead of time. We weren't too excited about our hotel choices, we felt as though they weren't really 4 stars, and the hotel in Florence was out of the way.

During the actual trip, we hit a few snags and we think it may be a miscommunication between KimKim and the tour groups chosen.
In Rome, we went to our meeting spot for the Skip the Line Colosseum, Palatine Hill, and Roman Forum tour at the designated time (15 minutes prior) as directed on the final itinerary. When we arrived there at Romaround, the desk worker told us that we needed to be there 30 minutes earlier and pushed us to the next tour that was 2 hours later. After killing time, we came back and another couple experienced the same issue. When they asked to be put on an earlier tour, their request was granted...meanwhile, my husband and I sat there with no offer of jumping into that tour. After I spoke to the desk worker, he said at first that we couldn't move up, yet another worker was able to make it happen.
For our Vatican Tour the following day, we experienced the same issue. We were given a choice of 10am or 11:30am, the only requirement being that we show up to the tour agency a half hour early. My husband and I showed up an HOUR early for the 11:30am tour and we were immediately told we had to go on the 12:30pm tour because other people had walked in earlier and took our spots. We feel that an easy solution could be put in place at this particular agency; simply hold the spot for visitors who went through a planning agency (like KimKim), tell walk-ins that there are possible spots available but they need to wait, and if they don't show up, then give those spots to walk-ins.
Giving walk-ins priority over people who made weeks in advance was upsetting. This was also frustrating because we knew we were in a time crunch with a later activity.

Again, I greatly appreciate the time my specialists put into my trip, tailoring it to what we wanted. The timing and level of expertise was above and beyond what I expected. However, I was greatly disappointed in the tour agencies chosen in Rome (Florence and Venice tour agencies were awesome) -- hopefully there are other Rome tour guides you can consult with.

Mario did a great job with our trip! His planning took all the stress out of our visit. From the transfers, to the guides, to the trains, everything was perfect. We loved our guide, Julia in Florence. She was very informative and catered our tour to our tastes.
David in Venice was extremely knowledgeable and again, catered the tour to where and what we wanted to see.
Our Murano, Burano and Torcello tour out of Venice was awesome. A great way to explore the islands.
Loved our tour of Pompeii. Enrico was a wonderful tour guide. Had so many interesting facts and made the tour one of the highlights of our trip.
In Sorrento, we had a wonderful private boat tour to the Blue Grotto, Capri, and the coast off Sorrento. Our boat guides were Nello and Francesca. They were absolutely amazing and so much fun. Would highly recommend them.
In Rome, Paulo showed us around Ancient Rome. Again, very informative and interesting. Loved learning about Ancient Rome and all of the history there. We were then treated to a wonderful dinner in Rome. Amazing.
Would HIGHLY recommend Mario and Veronica for any travel plans!!

The whole trip !
Edmondo
Valentina
Andreas
Boris
5 stars for for all

* all of them adjusted to our needs...

Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.

The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would when I actually traveled. I felt a little alone out there which is why I used your services.

On the days I had off, I was not offered any advice or suggestions. When it came to the activities that was planned, it felt like the concierge was just checking off a box on a list then moving on to the next thing. I felt things could be more personable, like visiting a family or friend who makes sure everything is okay and offer up some local information to create a better experience.

Carmelo was absolutely INSTRUMENTAL in the booking of my vacation package. Everything was taken care of, from the reservations to the transfers between airports and hotels, and even the transfer from hotel to rental car pickup. He even revised the plan about 4 times cause I wasn't sure. The places were incredible, to say the least. Catania is worth a couple more days than I was able to be there, but I was strapped for time. The farmhouses (Agriturismo) I stayed in were more than accommodating, and I was able to survive with my limited Italian! My group and I got to feel like real locals, staying in these places. In the end, highly recommended service. Thanks for everything Carmelo!

The more i absorb the beautiful vacation i just completed i have come to realize the fantastic job done by Ottavia and the kimkim organization. The rides that Ottavia designed were exactly what i had in mind. It's as though we had ridden them together beforehand. Sweeping vistas through vineyards and olive groves, challenging terrain ( for sure ) and great weather provided a side of Italy i was imagining . The lodging at Pieve a Salti was comfortable, the entire staff gracious, the food excellent, and the massage by Fabrizza at the beauty farm was one to remember.

The self guided bike directions were 95 percent spot on and the few missed turns turned into small alternate adventures . The bicycle was well adjusted and experienced no issues.

Certainly i will recommend kimkim to all who ask about my journey. Thank you for the great trip.

Dan

This was a wonderful tour. Any glitches that came up were quickly resolved through the kimkim site. The guide for our tour in Naples was outstanding and our hotel in Maori was simply gorgeous. We did get stuck in a small elevator for about 10 minutes, perhaps the kind of thing that might happen in a three star hotel. The hotel in Naples was ok but not terrific. On the whole, a wonderful experience. I suggest that you add advice about taking the ferry from Amalfi to Positano, which is more expensive than the bus, but much less nerve- wracking. Overall, 8.5 out of 10.

All the guides were first rate , the gentleman who walked us round Palermo and the guide at Syracuse we’re particularly good , the latter was very knowledgeable on horticultural matters as well as history and archaeology. We had a series of excellent drivers who took us around the island. They were immensely helpful anddrovewithgreat care.

Carmelo, our tour organiser was excellent , we were delighted to meet up with him in Catania where we could thank him in person. He had enormous patience especially when our friend who was going to drive us had to dropout. He rearranged transport quite brilliantly. His command of English and his care and attention to detail as well as his kindness and thoughtfulness were remarkable. When he was engaged in examinations his supervisorMarianne was equally helpful.

As to memorable places , there really are too many to list ! Sicily is a treasurehouse of history and Archaeology with so many groups and civilisations leaving their mark. I was particularly interested in the Norman influence but theGreek , Roman and Arab civilisations were also very special and remarkable.

This first trip to Sicily was a truly wonderful experience for us. The suggestions of sites and locations to visit as well as the selection of accommodations throughout the trip have been great experiences, thank you Carmelo. We really liked the small accommodations in the rural country side (especially the Terra des Mezzo near Riposto) as well the amazing hotel Palazzo Failla in Modica. The food was truly amazing. It was always a pleasure to talk to people (most could speak English and we also understood a bit of Italian) and get their perspectives, tips and advice (about the excursion to Etna for example which we did ourselves). All local guides were fantastic: Katia di Dio in Piazza Armerina; Eva Greco in Syracuse; and Ambra in Catania who showed us around the markets and other special places and introduced us to a variety of local street foods. All three guides were very approachable, easy to talk to and full of insight of their topics. We can highly recommend them all. Through them we were able to get a deeper insight of history, local customs and food culture, so important for understanding a new country and their people. Thank you Carmelo!

Well what great organisation! Many congratulations Carmelo. We had a fab holiday thank you all very much.
Taxi was waiting at the airport, all the Hotels and B&B's were simply first class, the hosts were so friendly and so helpful, and the local guides were all excellent. We learnt so much from all of them.
The whole holiday was a joy and all places were memorable for their own reasons.
Katia was a particuarly instructive guide at Casale de Romana, her knowledge and manner was lovely.
It would be good for future customers to give more guidance about driving in to Ortigia. There is public car parking and a grid reference for this would have been helpful. As it was we had to ask locals to help us about how and where to park the car, due to the traffic zone car parking.
We will certainly use your services again and recommend you to others.

Kind Regards

Julia and Paul Vincent

Marianne was so easy to work with. Anytime I asked for changes or to fix something she did it with no hesitation. Marianne adapted my trip to my needs, she was so accomodating and managed to schedule a seamless trip for me. Before during and after my tours she took the time to ask me how things were going and she always made sure I was content with my days. At one point during the trip a company accidentally forgot my tour when I called Marianne to explain the situation she had everything fixed in minutes. I would definetly book another trip through kimkim and I suggest it to anyone who wants to feel at ease with their travels.

Our trip to Italy was fantastic! We saw so many sites in such a short time that it was all very exhilarating yet overwhelming! Our plan was to see and experience as much as we could on this trip so when we come back in a few years, we will know where we want to spend our time. Mario did a great job putting this together!

Venice was a phenomenal city, and while we explored and got lost on our own, the private guided tour with Davide was priceless. He took us to and through places we would not have found on our own, and helped us to embrace the local culture in a way we wouldn’t have understood with his help.

Florence was just OK, for us. We much more enjoyed the day trip to Pisa and the Cinque Terre region, and will definitely return for a longer stay in that area.

Rome was exceptional! The colosseum was right near our hotel, so we visited it casually 3 times in addition to the tour! The classic and imperial tours were combined with Ricardo, who went over and above to make sure we knew the history and the culture we were walking through. He treated us like family, and we could have spent the entire day wandering the city enjoying his company! Shortly after we toured the Vatican with Paulo, whose knowledge of the past and present of that location was very impressive! He moved us swiftly yet considerably through the crowds to stop at the best locations.

Pompeii was well worth the extra effort to get there and witness the ruins first hand. Our guide was local to the area, and knew many other people in the city so that helped us better navigate the area as the crowds were large and hard to move through in such tight quarters. He was able to take us to places the other guides were ignoring that we felt were the best parts of the visit! A shout out to Claudio our transfer driver who made the long car rides more enjoyable, and kept our luggage with the vehicle so we did not have to worry about it while enjoying our day trip!

Overall, everything was exceptional! There were a few minor hiccups, but those led to a more enjoyable experience for my wife and I. We will definitely be traveling again to not only this area, but many other places around the world, and we intend to use kimkim again for the next adventure!

Sincerely,

Robert and Patricia Carnicom

Awesome trip that covered the Amalfi Coast, Florence and Rome. Loved the accommodations arranged by Carmelo - its sometimes a challenge to travel as a family of 5 and the hotel, then apartment, then shared suite that he arranged for us were perfect! Each had great locations in easy walking distance to the town centers and attractions. Also had first rate drivers and guides in each location, and appreciated the way Carmelo checked in with us throughout the trip to make sure all was well. Things were smooth from start to finish.

It was a wonderful experience. Mario & team assisted us to customise our trip to the needs of my 4yr old and 65yrs+ parents.
We were a bit pressed for time but our stay in Florence was the best.
Guide Paulo at Rome was very thorough and detailed at all the various historic sites.
Was a great trip.
One thing to note was at some point there was not transport arranged n we were a bit confused about it. Nonetheless arranging ourselves was not tough.

Carmelo arranged an eBike tour for us in Tuscany, starting in San Gimignano, through to Siena and up to Montalcino. We finished it off with a couple of days on Lake Como. This was fabulous, and Carmelo organised everything perfectly. The bikes were waiting for us when we arrived, with very easy to follow route instructions. Drivers were there to pick up and carry our bags between towns when they said they be there. The accommodation Carmelo selected was perfect and the cycling route was exquisite - through rolling Chianti hills, with relatively little traffic. I can't recommend both KimKim and Carmelo enough.

I'm very grateful to Marianne and Carmello and the kimkim team behind them for their patience with my very specific interests and their continuing effort to find matches. Minori, on the Amalfi coast, was just the right size, the Hotel Lucia was simple and impeccable, local bus service to other coastal cities was as promised and their transfer arrangements spot on. I'm an experienced solo traveler but new to this part of Italy and wanted a little local insight beyond what's on the internet. I'll use kimkim again and recommend it to others.

All guides were very good.
We did not go much on Ragusa, this was part due to long trip after previous days journey, plus when we got there we had to search for information office, get town map etc. Maybe KimKim could provide this sort of info within welcoming pack, details of sites where not staying at hotel. Also checking of recommendations the week before would be advisable, the soap museum was closed and also website said booking required for visit. Yes we could of looked on website before we left but also KimKim should not be recommending visits without suppling this sort of info.
Response by KimKim staff , mainly Marianne, mainly on WhatsApp, was very good, when we needed her she was usually there ,if not replied within minutes rather than hours.
Hotel at Palermo is very tired and lacking facilities we had become used to, ie safe in the room, basic toiletries, and fridge. Also it needs to be noted that hotels parking arrangement not available 13.00-21.00 on sundays. Resulted in us spending all of Sunday afternoon at hotel rather than exploring the city.

My wife and I just returned from a 12 day (Sept 30-Oct 12) road trip around the island of Sicily. We worked with Marianne to book our car, places to stay and visit, and local guides. I started to work with Marianne back in early 2018 and she delivered on all counts.

The itinerary for each day provided us many interesting things to do, as well as plenty of time for us to explore this beautiful island. All accommodations were very comfortable and inviting. There were a few in which we would gladly return without hesitation. Our local tour guides were excellent! We were with guides at the Vally of Temples, Villa d'Casele, Syracuse, and Palermo. It was great having our own guide, not like the oters in groups, 30-40, following one person. Our guides also knew of ways to bypass long lines, a great thing at the Valley f the Temples.

During the trip, Marianne was always just a text message away, but we didn't need much from her, since the trip was well planned in advance.

Overall, an excellent experience/vacation/trip! Our first time using KimKim, and not our last I'm sure.

Richard & Brigette

Trip to the Almalfi Coast was amazing! Carmelo was super helpful in planning and tailoring the trips to our needs. The agency was also very quick to respond during our stay in Italy and was very accommodating in helping us work out some last minute changes to our trip. It was truly an unforgettable experience in a beautiful place!

Had an amazing time on our short, self-guided bike trip through Tuscany. The area is beautiful, especially the stretch from the outskirts of Florence to Radda in Chianti. Lots of wineries with consistently good wine. Everything was well coordinated in terms of bike delivery, luggage transport, and hotel booking. Had some initial difficulty with the bikes and with navigation but everything went smoothly afterwards.