Kimkim Trip Reviews for Italy

4.8
Based on 899 ratings
Read 899 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

USE ROAD SCHOLAR NOT KIMKIM
Italy | Oct 15 - Oct 25, 2024

Dennis
Dennis P.
Newark, NJ | Reviewed on Nov 01, 2024
Starting on April 30th Giulia of Liberty Travel of Liberty Travel in Padua was wonderful adjusting our travel wishes repeatedly as she helped us customize our Italian vacation. It was all set during the first week of August. Then after August 9, when we had paid the balance of our trip, the first problem started. Problem #1- Internet Glitch: KimKim trip chat notifications <[email protected]> stopped. The trip chat messages from Giulia appeared to us to simply stop. We assumed that... Read more

Starting on April 30th Giulia of Liberty Travel of Liberty Travel in Padua was wonderful adjusting our travel wishes repeatedly as she helped us customize our Italian vacation. It was all set during the first week of August. Then after August 9, when we had paid the balance of our trip, the first problem started.

Problem #1- Internet Glitch: KimKim trip chat notifications stopped. The trip chat messages from Giulia appeared to us to simply stop. We assumed that meant there were no issues to discuss. In fact KimKim just suddenly and unexpectedly stopped sending us her many trip chat comments. Up to then we had always answered her within a day. We don’t knowwhy she didn’t think there might have been a notification problem.

Problem #2- A scheduled tour 'DaVinci' was canceled by the tour operator.. Unbeknownst to us Giulia asked via the non-functional notification system for a replacement tour. Getting no response she signed us up for a tour we had previously told her we did not want. I became suspicious at the apparent silence from Giulia and logged into kimkim chat and discovered the lack of notifications (from then on I logged in daily to the kimkim trip chat because I did not trust the performance).
When we reminded her that we did not want the Chianti tour she promised a refund which was done.

Problem #3- Our driver for our Siena/San Gimignano tour failed to arrive. The tour operator told us over the phone that she had no replacement drivers available to us. It was agreed with the Liberty Travel agent that we would receive a refund for the failed all-day tour. We made alternate plans. An hour later around 10AM a woman called and identified herself as the manager of Liberty Travel saying she had a driver who would be available in maybe an hour or hour and a half... to begin the ‘all-day” tour. We didn't believe her over the tour operator we just talked with and we wondered how she could still call it an all-day tour when it would not depart for Siena until 11-11:30 AM (instead of 8:30 AM). We had to hang up on her because she would not stop repeating the unaccepted offer and in the end tried to say we were choosing not to take the tour and implied at first we would not qualify for a refund.

While we received refunds for the two cancelled tours and enjoyed the tours that weren’t canceled we will not use KimKim or recommend it to other travelers. Between the KimKim communication issues before the trip and the tendency of the Liberty Travel agents to be defensive we would rather use a service that supplies small-group tours with a dedicated, onboard travel guide, e.g., Road Scholar, where problems are more quickly seen, anticipated and resolved.

Local specialist: Giulia Bonati

We had an absolutely wonderful time on our PR...
Italy | Oct 13 - Oct 21, 2024

David
David P.
Ashburn, VA | Reviewed on Oct 31, 2024
We had an absolutely wonderful time on our PRIVATE trip to Italy. We were a group of 4 senior citizens.
Our drivers we always on time and our personal guides were actually outstanding. They accommodated us at our own gentle and non-hectic pace. When we requested breaks to rest, our guides we are accommodating. All our guides recommended and actually led us to noncommercial local restaurants and stores. We were really embedded in the Italian culture. Our local specialist Rita kept in touch...
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We had an absolutely wonderful time on our PRIVATE trip to Italy. We were a group of 4 senior citizens.
Our drivers we always on time and our personal guides were actually outstanding. They accommodated us at our own gentle and non-hectic pace. When we requested breaks to rest, our guides we are accommodating. All our guides recommended and actually led us to noncommercial local restaurants and stores. We were really embedded in the Italian culture. Our local specialist Rita kept in touch with us every day and sometimes 2x a day. She made so many arrangements & cancellations for us we are so happy we did not make her quit. LOL Now I am not going to mention the names of our guides and drivers for selfish reasons bec I want them all to ourselves for our next trip to explore the northern tour of Italy next year:):)

THANK YOU KIM KIM YOU ARE THE BEST
I am, David Pagnotti Old Forge, Pa

Hotel Reviews
Hotel Monte Cenci
Rome

An excellent location and this hotel was spotless clean & extremely comfortable. The rooms and lobby had air condition. The porters couldn't do enough for us. And everyone spoke excellent English. The staff was well dress and the had a security guard in the lobby all day but i don't know why bec the location was great. It's in the bst part of town! In any event yes, I would definitely stay there again. This was our 3rd trip Rome Italy

Authenticity & Character
Location
Staff
The female at the desk with red hair & the porter & really to be fair and honest everyone really was extremely nice and polite. And I mean that from the bottom of my heart
Cleanliness & Comfort
Actually we had a brand-new room. Cant beat that!!!
Hotel Lorelei Londres
Sorrento

First of all, this is a 5-star hotel and the whole staff was extremely Solicitous to us senior citizens .The restaurant won many Michlin awards. All air condition and super clean rooms & clean bathrooms through ought. They offer WHITE hand towels not paper ones.

Authenticity & Character
Since there are virtually no woods in Sorento this hotel is all marble and cut stone. We don't have this in America, So this gives it character. Also there is a lot of art on the walls
Location
The location was stupendous!! The whole hotel has extra-large glass windows and glass door all overlooking the mediterranean sea. And at Nite you can see all the yachts anchored in the harbor.
Staff
The staff was absolutely perfect. They bent over backwards for us. The front desk answered with 1 ring of our phone call of things we need like was cloth's. The called for transportation in our behalf without delay. When the kitchen was closed & we had to leave at 5am in the morning they packed us breakfast and lunches to go. The dining room staff served us with white glove and the tables had white tablecloths.
Cleanliness & Comfort
Are room was large with lots of windows and everything was colored white especially the white tiles on the floor. I mention this bec dirt can't hide on white everything has to be clean or guest will notice dirtiness.
Hotel Il Guelfo Bianco
Florence

First of all, this hotel is located in excellent section of Florence and with walking distance for just about all important sites. AND restaurants too! It's a converted church/rectory to a hotel which is very typical of most hotels in this particular area of Florence. But it also means the rooms and hallways are very large. The public spaces and rooms actually have air conditioning. The hotel rates are sensible too. not overpriced.

Authenticity & Character
Location
The location is everything and this hotel is right on spot! Its in the middle of everything and that's why we choose to stay here. Close to important sights and restaurants.
Staff
The staff treat us like gold!! Extremely accommodating especially at breakfast. They were ready for us early each morning. The front desk helped us with directions and transportation. They were very polite too.
Cleanliness & Comfort
The actual bed size was nice and wide just like the room itself was large and wide & I also checked the accommodations of other people's accommodations that we were with & and their rooms we the same as ours. Large and spacious
Activity Review
Private Guided Visit of the Colosseum & Ancient City
Private Guided Visit of the Colosseum & Ancient City
Rome

We had an excellent tour guide & we got to cut the entrance line bec she pre purchased our entrance tickets ahead of time. Between the colosseum & forum and lunch we spent at least 5 hours in this area. It was fantastic:)

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Nov 04, 2024

Dear David, thank you so much for your wonderful review! I’m thrilled to hear that your trip was everything you hoped for and that you enjoyed the authentic, relaxed pace. It was truly a pleasure working with you and I’ll be sure to pass on your kind words to our team!! Looking forward to helping you explore northern Italy next year, can’t wait to plan more memorable moments together! 🥰

Warmest regards,
Rita

Beautiful Italy!
Italy | Sep 26 - Oct 9, 2024

L
Laurayne B.
Los Angeles, CA | Reviewed on Oct 28, 2024
My sister and I had a wonderful trip to Italy! Every arrival/departure was met on time and with very attentive drivers, the cars were all beautiful and clean, and we were also treated to bottles of water and even candies with each trip.
The trains ran beautifully - on time every time!
All of our guides were knowledgeable and very professional. They were well versed in the locations and engaging in their presentations, providing much historical information and details that we would...
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My sister and I had a wonderful trip to Italy! Every arrival/departure was met on time and with very attentive drivers, the cars were all beautiful and clean, and we were also treated to bottles of water and even candies with each trip.
The trains ran beautifully - on time every time!
All of our guides were knowledgeable and very professional. They were well versed in the locations and engaging in their presentations, providing much historical information and details that we would otherwise have missed. They clearly demonstrated a love of their work and their country.
All of the accommodations were lovely and the staffs were very friendly and helpful. My only suggestion would be for the Venice location - we were on the ground floor and although we were quite comfortable, there was a musty odor due to the proximity to water levels. In the future, I would request an upper floor room, even if there is a higher room rate. Venice was beautiful and we also visited Murano & Burano. Lots of walking and LOTS of steps! What a workout :)
Bologna was definitely the highlight for food! Best lasagna in the world! It was nice to be in a city that didn't feel so crowded. We even got to see the President of Italy who visited and gave a talk the day we were there.
Florence was the jewel city that I'd heard so much about - it certainly did not disappoint! So much to see and experience in such a short time! The silk factory tour was fascinating and our guide was great! We enjoyed our visit to the vineyard/farm but it would have been better had we been able to arrive earlier in the day so that we could really appreciate it. We arrived after dark so there was no opportunity to see the actual vineyards. Perhaps taking into account the season with earlier sunset times would help. I'm happy to say that the wine I ordered from them arrived yesterday, YUM!!
Milan was also a fascinating city. We attended the opera and La Scala was very beautiful. We wished that our seats had either been on the main floor or in the front row of our box. We didn't have chairs, but rather stools, and it was difficult to view the stage.
We fell in love with Stresa! The hotel and staff were wonderful! The town was everything we had hoped for in our visit to Italy. The driving experience was
Overall, our trip was wonderful and I thank Eirini for all of the planning and arrangements. She was wonderful to work with! I have already recommended kimkim to several friends and those who have asked how we were able to arrange such a great experience. I will certainly use your company for future travels. Thank you so much!!

Hotel Reviews
Ca' San Giorgio
Venice

The stay at Ca' San Giorgio in Venice was charming overall. Our room was on a lower floor, and it had a musty smell due to its proximity to the water, which was understandable given Venice's nature. Had we known, we would have requested a higher floor. Other than that, the room itself was great.

Art Hotel Commercianti
Bologna

Our stay at Art Hotel Commercianti in Bologna was delightful. The room was beautiful, and the staff were very friendly. Bologna offered some of the best food I've ever had. Despite being a city, it felt less crowded than others, which made the stay more enjoyable.

Activity Reviews
Visit a Silk Factory in Florence
Visit a Silk Factory in Florence
Florence

Visiting a silk factory in Florence was an incredibly fascinating and unique experience. It felt off the beaten path, and with just my sister and I, it provided us a personal and memorable tour.

Best of Milan City Tour with Last Supper Tour & Duomo
Best of Milan City Tour with Last Supper Tour & Duomo
Milan

Seeing the Last Supper in Milan was simply breathtaking. It was one of the highlights of the trip, an unforgettable experience.

Half day tour: Isola Bella and Fishermen's Island with a tour guide
Half day tour: Isola Bella and Fishermen's Island with a tour guide
Italy

The half-day tour of Isola Bella and Fishermen's Island was lovely. The guide we had made the experience rich with history and personal interaction, making it stand out as a memorable part of the trip.

Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Oct 29, 2024
Deat Laurayne,
Thank you so much for your kind words! I’m thrilled to hear that we were able to create a smooth and memorable experience for you in Italy. We take great care in selecting our collaborators, and it truly means a lot to know that our drivers, guides, and hotel staff made a positive impression with their kindness and passion. We’re proud of our team, and I’ll be sure to pass along your message to them.
It was a pleasure planning this trip with you, and I look forward to... Read more

Deat Laurayne,
Thank you so much for your kind words! I’m thrilled to hear that we were able to create a smooth and memorable experience for you in Italy. We take great care in selecting our collaborators, and it truly means a lot to know that our drivers, guides, and hotel staff made a positive impression with their kindness and passion. We’re proud of our team, and I’ll be sure to pass along your message to them.

It was a pleasure planning this trip with you, and I look forward to welcoming you back to Italy in the future—whenever you’re ready to discover more!

Arrivederci, on behalf of the whole Storywalking team!

Our trip was everything we hoped it would be!..
Italy | Oct 16 - Oct 25, 2024

Kelly
Kelly O.
Atlanta, GA | Reviewed on Oct 28, 2024
Our trip was everything we hoped it would be! The logistics were perfectly coordinated, train times, drivers, etc.. it was a lot of moving around but you made it as easy as possible. Every tour guide was amazing, so attentive and friendly. We especially loved the olive oil tasting and the cooking class. Both far exceeded our expectations. The optional stops while driving were also super helpful, we loved Alberobello!
The Masseria Santo Scalone was by far our favorite hotel and all of the...
Read more

Our trip was everything we hoped it would be! The logistics were perfectly coordinated, train times, drivers, etc.. it was a lot of moving around but you made it as easy as possible. Every tour guide was amazing, so attentive and friendly. We especially loved the olive oil tasting and the cooking class. Both far exceeded our expectations. The optional stops while driving were also super helpful, we loved Alberobello!
The Masseria Santo Scalone was by far our favorite hotel and all of the staff at every location was helpful.
The only hotel that we didn't love was the Palazzo Calo in Bari.

Thank you so much for all of the patience and help planning!

Activity Reviews
Olive Oil Tasting in a Local Masseria
Olive Oil Tasting in a Local Masseria
Italy
Guided Visit of Florence Including David and Duomo
Guided Visit of Florence Including David and Duomo
Florence
Local Market Visit & Private Cooking Class in Lecce
Local Market Visit & Private Cooking Class in Lecce
Italy
Private Walking Experience in Otranto & Trekking at the Bauxite Caves
Private Walking Experience in Otranto & Trekking at the Bauxite Caves
Italy
Local specialist: Giorgia Torre

So much less stress than planning the trip ourselves.
Italy | Oct 16 - Oct 25, 2024

Pam
Pam L.
Atlanta, GA | Reviewed on Oct 28, 2024
Giorgia set up an amazing trip for my daughter and me. We flew into Rome and immediately headed to Florence. It was a long travel day but everything was timed well. Our hotel in Florence was centrally located so we had access to all shopping and museums nearby. Our tour guide Amelia was truly impressive. Very knowledgeable and personable. I only wish we had made plans to see the beautiful wine country there in Tuscany. After Florence we went to southern Italy… Bari, Otranto, Ostuni,... Read more

Giorgia set up an amazing trip for my daughter and me. We flew into Rome and immediately headed to Florence. It was a long travel day but everything was timed well. Our hotel in Florence was centrally located so we had access to all shopping and museums nearby. Our tour guide Amelia was truly impressive. Very knowledgeable and personable. I only wish we had made plans to see the beautiful wine country there in Tuscany. After Florence we went to southern Italy… Bari, Otranto, Ostuni, Monopoli and Lecce! It was quite a trip! All the tour guides were amazing and knowledgeable. Maurizio took us for a trek along the coast of Sorento. He was a wealth of knowledge and information. Some of the hotels were hard to find and we reached out to Giorgia a few times for numerous questions. She always replied expediently. Thank you Giorgia for planning an amazing trip.

Hotel Reviews
Masseria Santo Scalone
Ostuni

Our room was beautiful and the view off the balcony was amazing! Nice pool area and grounds.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo de Noha
Lecce

The room kind of felt like a basement. It did have a window and a very nice bathroom. Very modern but figuring out how the light switches worked was puzzling. Tried to charge my phone while at breakfast but the electricity turned off when we left the room. Room was very clean but really didn’t like the smell of the sheets. Location was excellent!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dimora San Giuseppe
Otranto

Cute hotel with a lovely staff. Nice location, even though the car parking was a bit far. Breakfast was fresh and breakfast patio was a nice area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Caló
Bari

Small room with stairs up to a loft where the bed was. Clean room and nice enough staff.

Authenticity & Character
Location
Walkable to so many places.
Staff
Cleanliness & Comfort
Hilton Rome Airport Hotel
Fiumicino

Clean room and comfy bed. Nothing fancy but a large breakfast spread.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palazzo Benci
Florence

Very small room with small shower but located central to all interests. The room and hotel were very clean and desk reception friendly.

Authenticity & Character
There was a well in the floor covered with plexiglass so you could see it. It went down so far you couldn’t see the bottom. The hotel clerk said it was used by the Benci family many centuries ago when that space was a palace occupied by the Benci family.
Location
Central location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Visit of Florence Including David and Duomo
Guided Visit of Florence Including David and Duomo
Florence

The tour was wonderful, even though it was raining. Amelia was knowledgeable and fun.

Quality of Experience
A wealth of info and fun people in our group
Guides, Drivers and Staff
Transport
Local Market Visit & Private Cooking Class in Lecce
Local Market Visit & Private Cooking Class in Lecce
Italy

Livio and Guillia brought us to the market to pick up the ingredients for our seafood dish. During the cooking class, Livio explained everything so we could understand the importance of just the smallest detail when cooking. Very informative! They were fun to be with and we felt like family sitting around the table together to enjoy our creation.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Walking Experience in Otranto & Trekking at the Bauxite Caves
Private Walking Experience in Otranto & Trekking at the Bauxite Caves
Italy

Maurizio was so full of knowledge about the area. Our walk on the coast of Otranto was spectacular. He was so nice and happy to answer all our questions.

Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Olive Oil Tasting in a Local Masseria
Olive Oil Tasting in a Local Masseria
Italy

We learned a lot of things about olive oil and olives that we never knew. The property was breathtaking and Filipino was very nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giorgia Torre

Wonderfully Planned and Executed Central Europe Trip
Italy | Oct 13 - Oct 27, 2024

Jeremy
Jeremy P.
Canada | Reviewed on Oct 28, 2024
I would highly recommend KimKim for planning any sort of vacation where you want a more 'local' experience! From the beginning stages of planning my trip and explaining to Marianna what I wanted to do and see, I was impressed with the level of care and attention she gave to helping create the greatest experience. She helped tailor it to myself and what I wanted to see and do and within the budget I had allocated. Not only that, she had great suggestions for excursions and touring central... Read more

I would highly recommend KimKim for planning any sort of vacation where you want a more 'local' experience!

From the beginning stages of planning my trip and explaining to Marianna what I wanted to do and see, I was impressed with the level of care and attention she gave to helping create the greatest experience. She helped tailor it to myself and what I wanted to see and do and within the budget I had allocated. Not only that, she had great suggestions for excursions and touring central Europe and Italy like a local - suggestions I would have never found and made my experience so much more rich and robust then simply staying on the tourist track.

I was very impressed with my itinerary, the quality and location of the hotels of which I stayed, and the range of excursions and items that were planned for me on this trip - it was a lot! The service from Marianna and the KimKim team before my trip was excellent and they were available and outstanding for a couple minor items that came up during the trip as well.

They were courteous, professional and did everything to help make this dream trip outstanding and exceptional. I will definitely be using them again for my next travel adventure. Thank you!!

Hotel Reviews
Al Manthia Hotel
Rome

Great location for being close to all the action in Rome. Walk-able and easy to find. Clean, quiet and friendly hotel staff and a great breakfast made this an ideal location for a trip into Rome. Restaurants and cafes close by. Would definitely stay here again.

Authenticity & Character
Location
Centrally located and close to all of the main attractions in Rome.
Staff
Cleanliness & Comfort
Davanzati Hotel Florence
Florence

Amazing location for being close to all the action in Florence. Located right by the main Piazza and market so all of the main attractions are minutes away. Hotel staff was exceptional - friendly, hospitable and made for such an enjoyable stay. Walk-able and easy to find. Clean, quiet and friendly hotel staff and a great breakfast made this an ideal location for a trip into Florence. Breakfast was also exceptional with lots of good options and phenomenal service.

Authenticity & Character
Location
Staff
Staff were all amazing!
Cleanliness & Comfort
Hotel Gran Duca Di York Milan
Milan

Fantastic location for being close to all the action in Milan. Located close to the main Square for shopping and of course the impressive Duomo! The Hotel staff were exceptional - friendly, attentive and the room was beautiful, spacious and clean. Walk-able and easy to find. Ideally located and close to many of the main attractions and had a great breakfast selection and impeccable service.

Authenticity & Character
Location
Staff
Staff were so friendly and great to deal with.
Cleanliness & Comfort
Clean, spacious and comfortable bed. Bathroom was spacious as well.
Le Phénix Hôtel
Lyon

Fantastic location in the old city in Lyon. Hotel is quiet, clean and charming and the hotel staff were exceptional! The room was spacious and clean and easy to find. Breakfast was also very good with a good variety while also staying very French, including a variety of delicious pastries and bread. Staff were excellent on check-in and check-out.

Authenticity & Character
Very charming and unique.
Location
Staff
Cleanliness & Comfort
The Resident Kensington
London

Service here was excellent! From check-in to check-out the staff were attentive, knowledgeable and went above and beyond to serve including providing a snack and coffee while waiting to check-in. Room was charming, clean and very quiet. Halloween decorations were also a nice touch! Hotel is very close to the metro line making going to and from the hotel very easy. Plenty of great pubs and coffee shops in the area and a few blocks from the hotel as well. Would definitely recommend and will definitely stay here again.

Authenticity & Character
Location
Staff
Outstanding - professional and courteous
Cleanliness & Comfort
Hotel Jeanne D'Arc Le Marais
Paris

Loved this hotel - the location was great and very close to the metro. Plenty of shops, fine dining and cafes in the area close to the hotel. The staff were excellent, friendly and more than willing to help offer suggestions for food choices in the area. The room was clean, quiet and easy to find. Was very charming.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rome: Catacombs and Capuchin Crypt Guided Tour with Transfer
Rome: Catacombs and Capuchin Crypt Guided Tour with Transfer
Rome

Was a very interesting tour and certainly not something on the normal tourist track. Had some beautiful paintings and an excellent overview of the Capuchin Monks and why they created the crypts. Very informative and a good start to seeing the city of Rome.

Quality of Experience
Guides, Drivers and Staff
Staff were knowledgeable and provided additional insight to the location and history.
Transport
Colosseum Underground Tour with Arena, Palatine Hill & Roman Forum
Colosseum Underground Tour with Arena, Palatine Hill & Roman Forum
Rome

What an experience and the guide was incredible. Was a nice small group (5 person) tour that gave us plenty of time in the Colosseum; plenty of history and understanding of what it was, what it wasn't and lots of interesting information along the way. The Forum was incredible as well and again, lots of great historic information one might not get if not using a guide. This was a definite highlight of Rome and it is a busy site with lots of people taking it in, but totally worth it to have a guided tour with a knowledgeable guide. Gives a very authentic and informative experience.

Quality of Experience
Quality of tour and the information - ease of access as well.
Guides, Drivers and Staff
Guide was excellent - so good.
Transport
TOUR OF ESOTERIC ROME
TOUR OF ESOTERIC ROME
Rome

This was a one-on-one tour of Rome for 3 hours and it was fantastic. Marco was incredibly knowledgeable of the area (having grown up in Rome) and took me to places I never knew existed and provided a great history experience. This tour provided new insights and history of Rome that I was not aware of in addition to showcasing other gems of Rome that most tourists might miss. Another great thing about this tour was having someone local who also knew of the best place for pizza, the best place for espresso and of course, a hidden away bakery well away from the tourist areas - all of which were a nice added bonus as we walked the city and covered off Esoteric Rome. Very interesting and would highly recommend.

Quality of Experience
Guides, Drivers and Staff
From Rome: Full-Day Pompeii and its Ruins
From Rome: Full-Day Pompeii and its Ruins
Rome

Pompeii was excellent. A bit of a long day as it is quite a ways from Rome but so worth it. It was a much bigger area than I had anticipated and could have easily spent an extra day there exploring the ruins and how vast they really are. Local guide was very knowledgeable and provided a lot of color and historical depth on the tour. We did move fairly quickly through the some of the areas but we had ample free time at the end to explore further. An afternoon is not nearly enough but an incredible place nonetheless. Tour through Naples was also very nice and had some stops along the way for photos and enjoying a bit of Naples.

Quality of Experience
Food
Food was authentic and was delicious with great service.
Guides, Drivers and Staff
Air conditioned bus and it was needed as it was quite warm in that area.
Transport
Welcome to Rome
Welcome to Rome
Rome

This activity turned out to be a simple transfer from the airport directly to the hotel. Driver drove but did not say much and there wasn't really any sort of introductory tour or welcome to Rome.

Quality of Experience
Driver could have talked a bit and explained about the city but it was simply a transfer.
Guides, Drivers and Staff
Driver not talkative or all that friendly actually.
Transport
Quality of transport good, clean, quick and air conditioned.
Private Renaissance Walking Tour of Florence
Private Renaissance Walking Tour of Florence
Florence

Such an informative tour! Having a private walking tour around a city like Florence gives so much history, backstory, tales and stories that one likely won't get just walking around on their own. I learned stories about some of the artwork, the sculptors and the painters one would not receive just walking into a church to view the art and sculptures. It was a great way to get familiar with the city and the main sites and to learn about lesser known ones. My guide, Janella was informative, very knowledgeable and she provided me a lot of information about the works in the Academia and of course, the David, which was as phenomenal and breath-taking as she said it would be. Was a very good tour and an excellent way to explore the city and of course with a local who knows the ins and outs and some great places to eat like a true Florentine.

Quality of Experience
Guides, Drivers and Staff
Tuscany Day Trip: Siena, San Gimignano, Monteriggioni, & Chianti
Tuscany Day Trip: Siena, San Gimignano, Monteriggioni, & Chianti
Florence

Going to these 3 places has been a dream of mine for years so to see them all in one day was absolutely incredible. And to end it off with a wine tour was perfect. The drive was beautiful and scenic on an air conditioned tour bus. We first stopped in Monteriggioni and it was magnificent to explore the town as it only takes 20 minutes as it is quite small and lovely. Walking along the wall was a definite highlight and I'd recommend that. Siena was a gem and absolutely stunning. A beautiful and walk-able city with plenty to see and do and quite an amazing step back in time. Easily could spend a whole day there as it is quite large and there are some great places to eat, drink coffee and of course find gelato. Worth taking time to walk and find yourself in some interesting places like the Porta Romana, which was fascinating and equally beautiful. San Gimignano was also incredible and I enjoyed the time we had there to walk the streets and check out the stunning views of Tuscany from the many, many vantage points that over look the area. Feels magical and historic but also quaint and quite a friendly city. The winery was also amazing and had some of the best wine I have had as well as really good Balsamic Vinegar they make as well. It was a wonderful way to cap off the day and was a definite highlight of the day.

Quality of Experience
Guides, Drivers and Staff
Staff and driver were excellent and plenty of time given at each stop along the way.
Transport
Tuscany Day Trip to Lucca and Pisa
Tuscany Day Trip to Lucca and Pisa
Florence

This was an incredible day as I had a private car take me to Pisa and then onto Lucca and the day was perfect. Was a lovely beautiful drive and my driver was incredibly knowledgeable as she was local to Florence. She gave me some suggestions for walking Lucca; like an amazing local place to eat and provided me with some additional information on Pisa that was very helpful. Was a great solo day out and allowed me to venture out at my own pace and was very impressed with both cities and the overall tour.

Quality of Experience
Guides, Drivers and Staff
Friendly and hotel pick up and drop off service. Was excellent and very knowledgeable.
Transport
Private car - nice way to travel.
DOME - GUIDED TOUR
DOME - GUIDED TOUR
Florence

This was a highlight of the trip as it has been something I have always wanted to do and it did not disappoint. They were right on time with letting us in and up and away we went. View was incredibly worth it - the top of the dome looking at the city and the inside of the dome on the way up as you stop to look at the massive paintings within the dome - incredible works of art and architecture. I personally did not find the climb hard but there were certainly some in my group who struggled through it as there are quite a few steps and some steep sections. Not for those who are claustrophobic for sure. Was a great way to see the city and you get about 15 minutes up there to take in the views and your photos - which is a healthy amount of time considering all the people at the top.

Quality of Experience
Evening Wine Tasting and Dinner
Evening Wine Tasting and Dinner
Florence

This was a fantastic evening! The food was delicious and really showcased Tuscan cuisine. The winery (Diadema) was lovely as well, including all of the staff we encountered. The event was a small group event and we were first given a tasting of their wine and locally produced olive oil. We're also fortunate enough to watch the olive oil press process as they had recently harvested and were making a fresh batch and that was a fun process to watch and enjoy the wonderful smell and sights of that. At one point we went into our own little part of the cellar to do a bit of a blind tasting and were given a complimentary bottle of wine to commemorate the evening. It was a mix we each got to create, so that was a really nice takeaway from the winery. Would highly recommend this tour as it was small and intimate and our local guide was really great. Loved this small wine tour.

Quality of Experience
Food
Food was outstanding as was the service.
Guides, Drivers and Staff
Transport
Evening Aperitivo Street Food Tour
Evening Aperitivo Street Food Tour
Milan

This was another great local experience as I had one-on-one time with my two guides - Franceso and Alessandro as we walked the streets of Milan and ate some delicious food. They had arranged some great places to eat and drink to showcase the local cuisine in Milan. They also provided a lot of history about local food culture and how Milan differs from the other food culture of Italy and it was really informative. We stopped at some great little places along the way and it was fun enjoying the local history tour, additional aspects about Milan and Italian culture in general. Milan is a very walk-able city and again, walking around with locals and hearing some stories while stopping to eat some great food is such an enjoyable way to see the city more like a local. Would highly recommend this!

Quality of Experience
Guides, Drivers and Staff
The guys were amazing and great guides!
Transport
Moulin Rouge - Big Night Out - Tickets only
Moulin Rouge - Big Night Out - Tickets only
Paris

This was a great event and a lot of fun. The show itself was very well done and the champagne was a nice touch as well. Was a great evening and I chose to walk from my hotel to the Moulin Rouge (took about 45 minutes) so I could experience more of Paris and see what a typical Thursday evening looks like in that area. This was a classy act and a great way to experience some authentic cabaret culture in Paris. Would recommend this as an activity if you are visiting Paris!

Quality of Experience
Lake Como Day Trip to Como, Bellagio & Varenna
Lake Como Day Trip to Como, Bellagio & Varenna
Milan

Lake Como is stunning and did not disappoint. Our guide was amazing from start to finish and we had such beautiful weather. The area is breathtaking and taking the ferry up the lake allows for so many stunning photos and is a great way to see a large portion of the lake. Bellagio was a lovely town, but Varenna was definitely a highlight. It has a lot of beautiful flowers and fun walkways and stairs to explore and some great places to eat. Neither of these places felt 'touristy' or as busy as other major cities. Train on the way back was a great way to end the day and relax as well.

Quality of Experience
Guides, Drivers and Staff
Guide was fantastic. Very informative especially on the ferry. Great food recommendations as well.
Transport
Private transfer in town
Private transfer in town
Italy

This was a great adventure. I did not realize that I would have a private car take me to Pisa and then Lucca so it was a wonderful way to see some of the country well also visit with my lovely driver and learn more about the culture and people in Florence and the Tuscan region. She dropped me very close to the tower of Pisa and I had ample time to explore that area, climb the tower and even get a bit of local food from a street vendor. Then off to Lucca, which was a very under-rated and beautiful city. I loved it there. She also provided me with a few places to see while roaming Lucca and made an excellent restaurant recommendation, which I took her up on and it did not disappoint. This was a great excursion and I loved the one-to-one aspect of having a private car and driver who were friendly and knowledgeable about the area. This was one of my favorite events.

Quality of Experience
Guides, Drivers and Staff
Driver was excellent. Friendly, attentive, knowledgeable and her English was very good!
Transport
Private car - clean, quiet and a great way to see more of the country side with no stress of driving myself.
Timed tickets to Le Louvre
Timed tickets to Le Louvre
Paris

Let me say this - a few hours is not enough time to fully explore everything this museum has to offer. I was very happy to have a ticket for the opening time as it allowed me to get in right away and beat the crowd to see the Mona Lisa. There were maybe 20 people in total there when it first opened and by the time I left, the line to see it was very large. Aside from that there is the Crown Jewels, many paintings, statues and other wonderful works to see - could easily spend a day or two there because there is so much to see. Navigation of the museum is easy and I would highly recommend adding the audio tour to your musuem tour as it does help navigate and provides a nice way to walk through and see everything. Also was impressive to see what the Royal Palace looked like and it is impressive for sure!.

Quality of Experience
Small group discovery of the Catacombs
Small group discovery of the Catacombs
Paris

This was simply the highlight of Paris for me. Seeing the catacombs, understanding why they were built is a very humbling experience and very spiritual. You are looking and walking among the dead - bones of real people and even though it is an attraction, the tour is carried out with dignity and respect for those whose bones lay there. It is an incredible place full of mystery and wonder and our guide was really great. He was knowledgeable and was very passionate about the history. I learned things I didn't know about Paris, the cemeteries and the catacombs. Would definitely recommend doing this especially in a tour group as we got access to 'Group' only areas that normal single tickets don't. Worth it!

Quality of Experience
Guides, Drivers and Staff
Historical Pub Walking Tour of London
Historical Pub Walking Tour of London
London

This was a great way to finish off my full itinerary by walking through the streets of London with Adam, our guide, and getting some fun stories and then having a pint in each of the places we visited. It was a fun tour, light hearted but full of interesting facts and history and some embellished stories along the way. The pubs were very English and obviously have been there quite a while and was also fun to mingle with the locals in those pubs. Guide was great, fun, funny and had some great recommendations for choice of beverage at each place we stopped.

Quality of Experience
Guides, Drivers and Staff
Adam was a great guide and clearly loves what he does.
Local specialist: Marianna Leccese
Marianna
Marianna Leccese
Local specialist in Nice | Replied on Oct 28, 2024

Ciao Jeremy!

Grazie mille for your detailed feedback! I’m thrilled that you enjoyed your journey and returned home with unforgettable memories from three incredible countries. It was such a pleasure to introduce you to my home country, and the countries I've lived in! Thank you for your feedback, it heps us to always improve! I hope you tasted all the amazing food we have to offer I look forward to working with you again on more adventures!

Melanie was absolutely amazing. She was grea...
Italy | Oct 18 - Oct 26, 2024

A
Abdul A.
Flagami, FL | Reviewed on Oct 28, 2024
Melanie was absolutely amazing. She was great to work with, very attentive, and responded very quickly. She was available to us throughout the whole trip and made the trip seamless. Would highly recommend without any hesitation. Read more

Melanie was absolutely amazing. She was great to work with, very attentive, and responded very quickly. She was available to us throughout the whole trip and made the trip seamless. Would highly recommend without any hesitation.

Hotel Reviews
Vanity Hotel Navona
Rome

Great location. Very nice and friendly staff. The room and some of the amenities could use a little updating, but overall a great place to stay.

Authenticity & Character
Location
Cleanliness & Comfort
Hotel Olimpia
Venice

Great hotel. The location, staff, and amenities were all outstanding.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ambrosio Relais
Sorrento

This is not a hotel, but more of a bed and breakfast. The location is very far from the city center. It is located on a main road which is very loud throughout the night and the owner's dog barked all night on one of the nights. Although everything was clean, the towels were very old and rough and the bed not very comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Venice Walking and Gondola Tour
Venice Walking and Gondola Tour
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Boat tour along the Amalfi Coast
Boat tour along the Amalfi Coast
Sorrento
Quality of Experience
Guides, Drivers and Staff
Transport
Colosseo and Roman forums adventure
Colosseo and Roman forums adventure
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Explore St. Mark's Basilica and The Doge's Palace
Explore St. Mark's Basilica and The Doge's Palace
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Oct 28, 2024

Thank you so much for letting me be part of your surprise trip to your wife, I'm so pleased you both had a lovely holiday and made many Italian memories to take home.
I'm really sorry about the Ambrosio Relais, as I explained the area might feel completely different during peak season when it's extra busy, but thank you so much for commenting on the accommodation itself so we can look into it for the future.

Again, thank you for booking and I look forward to your next trip to Italy!

A presto,
Melanie

I

Rita was very thorough and informative. She w...
Italy | Oct 13 - Oct 21, 2024

A
Angela P.
Ashburn, VA | Reviewed on Oct 28, 2024
Rita was very thorough and informative. She was very prompt in getting back to us with answers to our questions and concerns. The drivers and guides she chose were exceptional. Read more

Rita was very thorough and informative. She was very prompt in getting back to us with answers to our questions and concerns. The drivers and guides she chose were exceptional.

Hotel Review
Hotel Lorelei Londres
Sorrento

The rooms were very nice. Staff was informative and pleasant. Restaurant was fabulous and the location was perfect

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rooms were spotless and had a beautiful view of the sea
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Oct 28, 2024

Dear Angela, thank you so much for your kind words! I’m so glad to hear that everything went smoothly and that you felt well-supported throughout your trip. Thank you for letting me be a part of your journey, I hope you created lovely memories around Italy. My best regards, Rita 🥰

Great trip, helpful site. Newbies- don't assume anything.... at all.
Italy | Oct 19 - Oct 26, 2024

Ryan
Ryan D.
Armenia | Reviewed on Oct 28, 2024
Overall I was decently happy with the KimKim experience. I think that the platform and agents as a whole are not really geared towards someone who is a first time user. There were many many things that I either missed or was not informed about that seemed to be "common sense" for the platform/agent, but were just never communicated. These are things that I will know for next time, but would have appreciated being informed about this time.
One example is the installments. I asked for 3 (maybe...
Read more

Overall I was decently happy with the KimKim experience. I think that the platform and agents as a whole are not really geared towards someone who is a first time user. There were many many things that I either missed or was not informed about that seemed to be "common sense" for the platform/agent, but were just never communicated. These are things that I will know for next time, but would have appreciated being informed about this time.
One example is the installments. I asked for 3 (maybe 4, can't remember.. not important) installments for the payment. When I was told yes and that this was no problem, I took this at face-value and with the standard accepted definition of an installment. The payment is divided up and due at interval due dates. This is how a car payment works, how a credit card payment works, how literally every industry in the world defines an "installment payment". I checked the site, and the next due date was XX/XX/XXXX. Great. I would have my next installment to pay on that date. Given that I have the ability to make random partial payments at anytime through the site on my own (without it being "called" an installment), it makes absolutely no sense that "offering installments" wasn't actually offering to let me pay in installments, it was just the agent doing the math to calculate the total cost divided by 4. I could have done that myself and made partial payments.... that was not helpful. What was also not helpful, was being told that I had to come up with $13k in four days because "oh your installments aren't actually installments and you have to pay everything by the first installment date". What I expected was divided payments due at staggered due dates. What I got was the agent telling me that I had to figure out how to get $13k in four days... and only because I asked, not because I was informed.
I get that this is a budget platform and that it is my responsibility to read/study everything, but a little communication would have been helpful.
Another example.... we had private transfers for nearly everything. I asked about the car for the lemon tour about an hour before, and was told "ohh we think it's a nice walk so I planned for you guys to walk to that". Yes, I should have read the plan a little more carefully and realized that. But if you are "planning on us having a nice little walk"... maybe tell us?
There was some kind of taxi strike issue so it took us 45 minutes of trying to get a cab before we gave up and walked, and missed the tour entirely.
Not the agents fault we missed the tour, that was our fault for not reading and studying the plan more carefully, it just would have been nice to be informed that this particular outing had a different game plan when every outing so far had a driver.

All this to say- Melanie was nice, the trip was awesome, and the vendors she set us up with were lovely. I wish a bit more focus was put on communicating the little things that were "assumed" we would know, but again I just didn't realize I needed to be that vigilant in combing through all the fine print.

Hotel Reviews
Hotel Conca Park 4* Sorrento
Sorrento

Incredible hotel, loved it. By far the most uncomfortable beds I've ever slept on in a hotel, BUT the room-service food was awesome.

Authenticity & Character
awesome art, cool entryway
Location
very walkable
Staff
Cleanliness & Comfort
very clean but the beds were wildly uncomfortable. I think we all need a massage after those beds
Hotel Le Meridien Visconti - Marriott
Rome

Clean, nice staff, helpful, awesome family room (s)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Renaissance Naples Hotel Mediterraneo - Marriott Naples
Naples

Stunning views while eating breakfast. Loved this hotel. Kinda felt like the toilet was going to fall out of the wall every time we sat on it, but might just be old

Authenticity & Character
Location
Staff
Cleanliness & Comfort
little rickety, but nice overall and awesome views
Activity Reviews
City Tour of Naples
City Tour of Naples
Italy

It was fine. Exactly what it says it is, nothing negative to say but also nothing crazy outstanding. It was a good way to see the city.

Quality of Experience
Guides, Drivers and Staff
Transport
N/A
Full day excursion along the Amalfi coast with private driver
Full day excursion along the Amalfi coast with private driver
Italy

Good excursion

Quality of Experience
Guides, Drivers and Staff
Transport
Lemon tour and lunch (or dinner) in Sorrento
Lemon tour and lunch (or dinner) in Sorrento
Sorrento

Didn't make the tour but my husband said it was fine. Not super interesting for the kids, but short enough that it didn't matter too much. Broke my molar on the ravioli, but that could have happened in any restaurant. human error.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Oct 28, 2024
Hi Ryan,
thank you so much for your review.
So sorry if you found it a little confusing, what happened was, as you confirmed the booking in July, there were only 3 months before your actual arrival. You asked to split into 4 instalments but this is usually in order to use different cards so everyone can pay for themselves. Had we had more time we would of course been able to spread the amount over time, but because all trips must be paid in full 2 months before arrival, in order to pay...
Read more

Hi Ryan,
thank you so much for your review.
So sorry if you found it a little confusing, what happened was, as you confirmed the booking in July, there were only 3 months before your actual arrival. You asked to split into 4 instalments but this is usually in order to use different cards so everyone can pay for themselves. Had we had more time we would of course been able to spread the amount over time, but because all trips must be paid in full 2 months before arrival, in order to pay suppliers and confirm services, it didn't leave you a lot of time between payments. Again I'm sorry for the inconvenience this caused.

I'm pleased you all had a lovely trip even if you left a tooth behind and I look forward to seeing you in Italy again!
Melanie

An Unforgettable Dolce Vita Adventure in Italy
Italy | Sep 29 - Oct 15, 2024

Helen
Helen M.
Salt Lake City, UT | Reviewed on Oct 28, 2024
This is our second trip using KimKim and highly recommend using them. From the start of our planning to occasional check ins while we were on the trip, our overall experience with our Madrid-based travel consultant, Bea De Pablo, has been excellent. She carefully explored our desired destinations, experiences, travel preferences, and activities and crafted the ideal itinerary for our planned 17-day, bucket-list adventure in Italy to celebrate our 40th wedding anniversary. She was extremely... Read more

This is our second trip using KimKim and highly recommend using them. From the start of our planning to occasional check ins while we were on the trip, our overall experience with our Madrid-based travel consultant, Bea De Pablo, has been excellent. She carefully explored our desired destinations, experiences, travel preferences, and activities and crafted the ideal itinerary for our planned 17-day, bucket-list adventure in Italy to celebrate our 40th wedding anniversary. She was extremely flexible in accommodating requested changes and altering the itinerary to ensure it better aligned with our needs. Both Bea and other travel consultants whom we contacted via phone and chat were quick to respond to any urgent questions we had while on the trip.

Memorable guided experiences included the following:
• Two days of hiking through the Alpe di Suisi and Seceda Spires in the Dolomites. Our guide, Emanuela, ensured we were able to take in the most stunning vistas as she shared historical and cultural information about this unique region. Felt like taking a hike with a good friend through breathtaking scenery.
• Tour of the Uffizi Gallery followed by a private discovery walk of Florence at Night. Our guide, Paola Angelini (LivTours) skillfully negotiated the crowds with our group of four to ensure we were able to see the Renaissance masterpieces of Botticelli, DaVinci, Raphael and Titan, offering expert insights into each. This was followed by a private walk from the Piazza della Signoria to the Ponte Vecchio. Very impressed with her knowledge.
• Artisan tour of the mosaic laboratory and paper workshop. Our guide from LivTours enabled us to see artisans working behind the scenes. Remarkable to see the processes still employed since the days of Medici.
• Cooking class at the Podere Il Casale in Pienza. Our delightful host showed us the farm and process for making cheese, and then put us to work chopping/preparing and then enjoying the most amazing Italian feast with six new friends. Unique, fun way to wrap up our Tuscan experience.
• Day with Donatella and Marco Vangi of Talixo Tuscany touring the Tuscan countryside with a stop in Civita di Bagnoregio. We were fortunate to have Marco not only drive us from Florence to Montepulciano with stops in Siena and San Gimignano but also from Montepulciano to Rome. Marco provided us very insightful commentary as we took in the sights of historical walled cities and vineyards. Donatella accompanied us to the fragile hilltop settlement and treated us to a lovely lunch.
• Guided tour of the Vatican Museum, Sistine Chapel and St. Peter’s Basilica. Rita’s deep knowledge, combined with her ability to help our small group navigate the crowds was well appreciated.
• Private guided tour of Pompeii. Luigi’s expertise and knowledge as an archaeologist brought to life what was the thriving city of Pompeii and its ancient port, the massive destruction caused by Vesuvius and the history of excavations.

What elevated our travel experience:
• Use of drivers vs. handling our own transportation. Would highly recommend leaving the transportation up to the skilled drivers who were carefully selected by Bea to transport us throughout the Dolomites, to Venice, from Florence through Tuscany to Rome. They were very skilled in navigating the challenging Italian roads, while entertaining us with historical insights and overviews of each area, stories of the regional wines and much more as we passed through the countryside. Kudos to Andrea Alessandrini, Cristiano, and Marco Vangi for allowing us to really relax and take in the sights. Additionally, the drivers were always very punctual and never let us wait.
• Use of LivTours – Organization employs top notch guides who possess great knowledge and brought to life for us the rich history, architecture, life and artistry. They really helped to create a deeper cultural connection for us.

Hotel Reviews
Hotel Lamm Castelrotto
Castelrotto

Incredible spa hotel in the lovely town of Castelrotto. Rooms were exquisite and spa well appointed. The extraordinary gourmet meals were really the highlight of the stay however. Would highly recommend taking advantage of the half board option which gave us access to a 5-course tasting menu each night for 25Euros each.

Authenticity & Character
Location
Heart of Castelrotto
Staff
Excellent
Cleanliness & Comfort
Everything
Hotel Carnival Palace
Venice
Authenticity & Character
Location
Though there were good restaurants close by, it was a long walk to all of the museums, churches and activities.
Staff
Cleanliness & Comfort
Solo Experience Hotel
Florence

Terrific location close to il Duomo with a comfortable room with a lovely view of the Piazza San Lorenzo.

Authenticity & Character
Small boutique hotel that fit in with the neighborhood
Location
Terrific location close to il Duomo. Nice public space to relax off the main lobby
Staff
Very friendly staff attending to guests each breakfast.
Cleanliness & Comfort
La Locanda di San Francesco
Montepulciano

Having been dropped off at the gated entrance to the village of Montepulciano by our driver, our quest to reach the hotel walking up cobbled streets with luggage in tow made it a challenging location. That said the views from our room at sunrise of the Valdichiana and from the patio of the adjacent restaurant/wine bar of the Val d'Orcia at sunset were quite beautiful.

Authenticity & Character
Situated in a palazzo that dates from the 14th century adjacent to the Piazza San Francesco.
Location
If being driven, have the driver report plate # to the hotel to be allowed into the city. With a private car, one can drive directly to the hotel and park. Good location though otherwise from which to tour Montepulciano. Wood recommend dining at the adjacent wine bar offers great wine and authentic Tuscan food.
Staff
The hotel staff were operating the adjacent wine bar, so the check in process/communication was a challenge. There were however very attentive at breakfast.
Cleanliness & Comfort
Clean, but furnishings could be updated.
Hotel Monte Cenci
Rome

Location is great, with nice public space, lovely roof-top breakfast area and professional staff. The Classic room, though more economical, was really quite small.

Authenticity & Character
Location
Great location within walking distance to the Pantheon, Colosseum and Roman Forum and excellent restaurants in Travastere and the Jewish Quarter
Staff
When we checked in our initial room had an issue with the air conditioner making a high pitch sound. Unfortunately they were sold out can could not change our room. Unable to fix it, the desk clerk was very good at notifying the manager and making arrangements to change our room the next day. Staff was very professional and attentive to our needs.
Cleanliness & Comfort
Classic rooms are very small, particularly for a 5-night stay. Would suggest requesting a Superior room to get adequate closet/storage space.
Activity Reviews
Alpe di Siuisi Panorama Trail Day Hike
Alpe di Siuisi Panorama Trail Day Hike
Dolomites

Our guide, Emanuela, on the hikes to the Alpe di Suisi and Seceda Spires ensured we were able to take in the most stunning vistas as she shared historical and cultural information about this unique region. She checked in to make sure the pace aligned with needs. Felt like we were taking a hike with a good friend through breathtaking scenery.

Quality of Experience
Touring the breathtaking scenery with someone as friendly and knowledgeable as Emanuela
Guides, Drivers and Staff
Emanuela was delightful and very knowledgeable about the history and culture of the area. Her English was excellent which led to great rapport throughout the hike.
Transport
Very punctual in the morning to pick us up and accommodated our extension of the hike.
Seceda Spires Day Hike
Seceda Spires Day Hike
Dolomites

See Alpe di Siuisi review

Quality of Experience
See Alpe di Siuisi review
Guides, Drivers and Staff
See Alpe di Siuisi review
Transport
See Alpe di Siuisi review
Day Excursion to Cortina d’Ampezzo & the Dolomites
Day Excursion to Cortina d’Ampezzo & the Dolomites
Italy

Cristiano was terrific! He provided great details on the history, culture, preparation for the 2026 Olympic games and insights into the industry of each community we passed as he carefully navigated the winding roads of the Dolomites as we made our way from Castelrotto to Cortina and ultimately to Venice. Cristiana made sure to stop and allow us to take photos at some of the most scenic locations and waited patiently as we strolled around Cortina and had lunch. He carefully coordinated our time of arrival in Venice with the water taxi and helped us carry our luggage from the car to the taxi.

Quality of Experience
Excellent way to take in the sights of the Dolomites without having to worry about driving.
Guides, Drivers and Staff
Cristiano's professionalism and effort to make our drive very memorable.
Transport
Clean, comfortable vehicle
Scenic Navigation through the Grand Canal
Scenic Navigation through the Grand Canal
Venice

We were delayed arriving at the meeting place given the rain, significant distance of our hotel from San Marco Square, and faulty GPS directions. Our guide was very accommodating however waiting for us. Though her narration of the buildings we were passing was good, the significant rainfall and our inability to see the sights through the condensation forming on the windows made it one of the least enjoyable of our activities.

Quality of Experience
Only undertake if weather is overcast or clear.
Guides, Drivers and Staff
Our guide seemed very knowledgeable of the history of Venice and significance of each key building along the Gran Canal.
Transport
Water taxi had to wait ~ 15 minutes due to our delay. Providing towels to wipe the condensation, versus our hands would have made it better. Time was also cut short to 45 mins.
Guided Visit of St. Mark's Basilica & Doge's Palace
Guided Visit of St. Mark's Basilica & Doge's Palace
Venice

Although our guide was very knowledgeable, given the poor quality of the headsets our small group was issued, it was very difficult to hear her.

Quality of Experience
Better headsets for those of us on the tour and microphone for the guide
Guides, Drivers and Staff
Our guide seemed very knowledgeable of the history of the Republic of Venice, the selection process for the Doges, and the stories of those imprisoned in the Palace.
Guided Visit of Florence Including David and Duomo
Guided Visit of Florence Including David and Duomo
Florence

Was changed to be Tour of the Uffizi Gallery followed by a private discovery walk of Florence at Night. Our guide, Paola, skillfully negotiated the crowds with our group of four to ensure we were able to see the Renaissance masterpieces of Botticelli, DaVinci, Raphael and Titan, offering expert insights into each. This was followed by a private walk from the Piazza della Signoria to the Ponte Vecchio.

Quality of Experience
Guides, Drivers and Staff
Very impressed with Paola's knowledge of Renaissance masterpieces of Botticelli, DaVinci, Raphael and Titan. Although we were not able to take in the breadth of the museum, the 2-hour guide was highly informative. Really enjoyed our stroll through the streets of Florence that followed and the insights Paola shared with us about the history of Florence and its key architectural sites, the influence of the Medici dynasty and the artists that flocked to the city during the Renaissance.
Traditional Local Artisan Experience
Traditional Local Artisan Experience
Florence

Artisan tour of the mosaic laboratory and paper workshop were particularly interesting. Our guide from LivTours enabled us to see artisans working behind the scenes. Remarkable to see the processes still employed since the days of the Medici.

Quality of Experience
Guide had strong connections with the artisans in each location.
Guides, Drivers and Staff
Tuscan Day Trip to Siena and San Gimignano with  Lunch & Wine Tasting
Tuscan Day Trip to Siena and San Gimignano with Lunch & Wine Tasting
Italy

We were fortunate to have Marco Vangi drive us from Florence to Montepulciano with stops in Siena and San Gimignano with a winery lunch and tasting at Tenuta Tociano in between. Despite the occasional downpour, the drive through the Tuscan countryside was lovely. Wine tasting experience was also enjoyable.

Quality of Experience
Having a driver made our excursion through the Tuscan countryside much more enjoyable.
Guides, Drivers and Staff
Marco shared great insights about the history and cultural significance of Siena and San Gimignano as well as the many vineyards we passed and which were the best of the regional wines. Marco is extremely knowledgeable about the region. Rapport came easy given his fluency in English, and he welcomed our many questions.
Transport
Very clean and comfortable van.
Private Cooking Class in a Real Tuscan Farmhouse
Private Cooking Class in a Real Tuscan Farmhouse
Italy

Cooking class at the Podere Il Casale in Pienza was wonderful. Our delightful host showed us the farm and process for making cheese, and then put us to work chopping/preparing and then enjoying the most amazing Italian feast and wines with six new friends. What a unique, fun way to wrap up our Tuscan experience.

Quality of Experience
The food was exceptional, and we had such great fun preparing it. Best of all we walked away with recipes that we ill treasure as we try and replicate at home.
Food
Loved the simplicity of each recipe. The pici was fun to make and pork loin roast with fresh herbs exceptionally delicious!
Guides, Drivers and Staff
Our host at our cooking class at Podere Il Casale was a great instructor and had a super sense of humor.
Transport
La Dolce Vita: Private Golf Cart in Rome
La Dolce Vita: Private Golf Cart in Rome
Rome

Enjoyed the ease of taking a golf cart to quickly take in vistas of the Colosseum, Roman Forum, Trevi Fountain, Piazza Vittorio Emanuele, Spanish Steps and some of the current excavations taking place. However felt a little exposed at times.

Quality of Experience
Guides, Drivers and Staff
Our driver offered some commentary at each location and did ensure we had ample time to take pictures. He also dropped us off at a wonderful lunch stop at the conclusion.
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Oct 28, 2024

Hi Helen! Thank you so, SO much for your super detailed feedback and you kind words! I feel so grateful to be a little part of this special 40th Anniversary trip! It was super easy to work with you during the entire process along with your suggestions and desired places to visit, and I hope you created lovely memories around Italy with the help of our entire team. It's been truly a pleasure :)! Sending you my best regards! Bea

Bologna & Verona Italy Trip
Italy | Oct 8 - Oct 16, 2024

Julie
Julie W.
Pequot Lakes, MN | Reviewed on Oct 28, 2024
Overall happy with our Travel Agency experience. Average rating.
Agent: Some confusion over transfers (was a transfer arranged or not). Initial documents stated transfers included between hotels and airport/train station when changing locations. The train between Bologna and Verona we expected a high speed train with assigned seats, unfortunately our outbound trip was on a local/regional, not high speed.
Our agent, Francesco, did a good job in recommending Verona as a second city to visit....
Read more

Overall happy with our Travel Agency experience. Average rating.
Agent: Some confusion over transfers (was a transfer arranged or not). Initial documents stated transfers included between hotels and airport/train station when changing locations. The train between Bologna and Verona we expected a high speed train with assigned seats, unfortunately our outbound trip was on a local/regional, not high speed.
Our agent, Francesco, did a good job in recommending Verona as a second city to visit. Unexpectedly, he was unavailable just before we left. Luckily a co-worker, Luca stepped in to figure out the last minute details. The recommended hotel in Verona was nice, however our room overlooked an alley with garbage bins just below our window. We heard people getting rid of trash and garbage trucks all night, especially Saturday, which made it a bit hard to get a good sleep. It would have been nice for our agent to ensure we had a room with less noise. The last time we used KimKim (Slovenia 2019) our hotels and room views were amazing, so we were a bit disappointed. The restaurant recommendations were very generic. We had better luck asking in the hotels.
We had several tours arranged. Private 2 hour tour Bologna highlights and tastes. - disappointing overall. Didn’t get a true feel for the city and got a couple nibbles of cheese, balsamic, etc. and inferior pasta from a fast food type restaurant. Guide nice, but not highly knowledgeable. Very generic, same tour as a group of 10-20 no doubt. Day trip to Parma for cheese and ham - Excellent tour, although I would not term it small group as we had 15-20 of us. Ravenna day trip - not small group, but good tour, was the official tourist office tour.
Verona 2-3 hour overview private tour - excellent guide (Priscilla) with a background in art history and music. She was truly awesome. the tour was well organized in the route and information. She even had charts and maps to help us understand the different periods of history. She was a gifted teacher and a very lovely person. Our private wine tour was different than other tours we have been on in that we had a driver to 2 wineries at which we had tours with winery staff. We enjoyed both stops very much and had a very enjoyable afternoon. Our driver was very kind and professional.
We ended up back in Bologna for a day before flying out. Good suggestion from Francisco to take the trolley to San Luca.
The morning of our flight the transfer was set up an hour too early (at 6am). We were not allowed to check in to our flight until 7:20 so had an hour to kill with all our luggage.

Hotel Reviews
Hotel Colomba D'Oro
Verona

Nice, small hotel in an excellent location. Just a couple blocks from the main Piazza, which is lovely. Unfortunately our room looked out on an alley with big garbage bins under our window. It was very noisy all night with trash being thrown and garbage trucks stopping (especially Sat night). Made a bit hard to get a good sleep. Hotel breakfast ok, nothing special. The breakfast staff and coffee at the table were very nice. Front desk staff were friendly and professional. The room was spacious and clean.

Authenticity & Character
Quaint, old building, lots of character
Location
Near Piazza Bra
Staff
Professional and kind
Cleanliness & Comfort
Very clean. Our particular room heard noise from garbage bins below window all night.
Royal Hotel Carlton
Bologna

Nice, medium large hotel. Spacious, comfortable rooms. Breakfast large but quality only medium for price of hotel rooms. Nice common spaces to relax. Friendly, professional staff. Loved the courtyard to get fresh air and enjoy a drink before supper. Meeting rooms well appointed.

Authenticity & Character
Rooms clean, furnishings a bit worn, but comfortable. Common areas very comfortable for lounging, lovely outdoor courtyard.
Location
Close to train station. Not too far to walk to center, restaurants, attractions.
Staff
All kind, helpful and professional.
Cleanliness & Comfort
Clean. Furnishings and carpet could use an update soon, but still very comfortable.
Activity Reviews
Private Verona Highlights Walking Tour an Arena Skip-The-line
Private Verona Highlights Walking Tour an Arena Skip-The-line
Verona

Excellent tour. Our guide, Priscilla, made all the difference. She has a background in art history and music and is able to bring the beauty and history of Verona alive. The tour was well planned out, Priscilla even had maps and charts to help us understand Verona through the centuries. A++

Quality of Experience
A highlight of our time in Verona.
Guides, Drivers and Staff
Excellent guide. Knowledgeable, personable, kind, interesting and educational content.
Parma Cheese & Ham Factory tour
Parma Cheese & Ham Factory tour
Italy

Very interesting and tasty day trip.

Quality of Experience
Very interesting and unique to the Parma area.
Guides, Drivers and Staff
Knowledgeable, professional, courteous.
Transport
Large van from Parma to factories.
PRIVATE AMARONE WINE & FOOD ROUTE IN A SMALL GROUP
PRIVATE AMARONE WINE & FOOD ROUTE IN A SMALL GROUP
Verona

Private transport to 2 wineries. Private tour with winery staff at each location, plus wine tastings. Went to very small and a medium-sized winery. Both have a very interesting history and excellent wines. Enjoyed seeing differences.

Quality of Experience
Both very special wineries. Love the family connection/history and the staff’s love of the area and it’s wines.
Guides, Drivers and Staff
Winery staff well versed in both wine knowledge plus the history and workings of the winery.
Transport
Comfy.
Local specialist: Francesco Ferraiuolo

My trip to Italy was beyond words. I was in a...
Italy | Sep 6 - Sep 19, 2024

B
Barbara D.
Newark, NJ | Reviewed on Oct 27, 2024
My trip to Italy was beyond words. I was in awe of the magnificent churches, statues and works of art ( the Vatican, Sistine Chapel, Colosseum etc.) that were created many centuries ago and are still magnificent today.
The scenery in Florence, Tuscany and Rome was breathtaking. (Rolling hills, olive trees, vineyards , towers, villas and castles) The food and wine were out of this world.
My sister, daughter and I would not have gotten around without the wonderful and professional drivers...
Read more

My trip to Italy was beyond words. I was in awe of the magnificent churches, statues and works of art ( the Vatican, Sistine Chapel, Colosseum etc.) that were created many centuries ago and are still magnificent today.
The scenery in Florence, Tuscany and Rome was breathtaking. (Rolling hills, olive trees, vineyards , towers, villas and castles) The food and wine were out of this world.
My sister, daughter and I would not have gotten around without the wonderful and professional drivers - Yuri and Stefano and also the knowledgeable tour guides - Sabrina, Magdalena and Mauricio. They all went above and beyond. So I thank you!
A special thank you to Fabio for helping my daughter plan this amazing trip. I hope I have a chance to visit Italy again!

Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Oct 28, 2024

Buongiorno Barbara,
Thank you very much for sharing your experience! I am thrilled to hear that Italy’s art, history, and beautiful landscapes left such an impression on you. I will pass your kind words on to Yuri, Stefano, Sabrina, Magdalena, and Mauricio—they will be delighted they made a difference on your journey.
It was a pleasure helping your family plan this trip, and I hope we can welcome you back to Italy someday for even more unforgettable memories! 🙂
Warm regards,
Fabio

Naples, Amalfi Coast and Sicily
Italy | Oct 5 - Oct 18, 2024

Karen
Karen F.
Manhattan, NY | Reviewed on Oct 27, 2024
What an amazing two week trip to Naples, the Amalfi Coast and Sicily. Everything our trip specialist, Rita Pagano, booked was really wonderful. From the hotels to the guides, there were no missteps on this trip. This is the fourth trip that KimKim has planned for us and it won't be the last. Read more

What an amazing two week trip to Naples, the Amalfi Coast and Sicily. Everything our trip specialist, Rita Pagano, booked was really wonderful. From the hotels to the guides, there were no missteps on this trip. This is the fourth trip that KimKim has planned for us and it won't be the last.

Hotel Reviews
Grand Hotel Parker’s Naples
Naples

Grand Hotel Parker's is a lovely hotel just outside the city center. The rooftop view is amazing and I highly recommend dinner at Georges restaurant - it was one of the best meals on this trip.

Authenticity & Character
Location
Just outside the city center but an easy walk into Naples.
Staff
Waitstaff in the restaurants were professional but friendly.
Cleanliness & Comfort
Hotel Lorelei Londres
Sorrento

Great view and we loved our room with the poo/jacuzzi on the terrace. We would definitely go back and take advantage of their "beach club" below the cliffs. We did have dinner at their restaurant and while it was good, the service was a bit standoffish.

Authenticity & Character
Location
Great view!
Staff
Dinner staff in the restaurant were not welcoming.
Cleanliness & Comfort
Everything was very clean but they need new mattresses on the bed! Our backs were killing us!
Hotel Politeama
Palermo

Great location but rooms were very sparse. Definitely not a 5 star hotel. Best feature was the rooftop bar/restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very basic, sparse furnishings in the room.
Doric Boutique Hotel
Agrigento

This place was OFF THE CHARTS! Rooms, location, food, service. Downside was only being there for 1 night! We will definitely go back and stay longer! Also had a fantastic dinner at the restaurant!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Taodomus
Taormina

Lovely hotel in the center of Taormina. Note that cars/taxis/Ubers cannot drive into the city, so you will be left off a few blocks away and have to haul your luggage into town. Not an issue for us but might be for some. Lovely rooftop bar for an evening cocktail and breakfast.

Authenticity & Character
Location
Staff
Great restaurant recommendations.
Cleanliness & Comfort
Spacious shower compared to some.
Palazzo Artemide

This one was a great way to end the trip! Beautifully appointed room in a fantastic location. Definitely 5 stars!

Authenticity & Character
Really in a Palazzo!
Location
Staff
Cleanliness & Comfort
Really plush room.
Hotel Matilde - Lifestyle Hotel
Naples

Fine for about a 5 hour stop over between flights. A little sketchy entrance and another location where cars can't drive to so we had to walk with luggage a few blocks at midnight.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Privately Guided Visit of Naples & Underground Ruins
Privately Guided Visit of Naples & Underground Ruins
Naples

Luigi was a nice, knowledgeable guide. Definitely helped us understand the layout of the city. Gave us an excellent recommendation for a great pizza place and took us there to ensure we got a table.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Pompeii & Mt. Vesuvius with Wine Tasting
Visit to Pompeii & Mt. Vesuvius with Wine Tasting
Italy

Danilo, our Pompeii guide was SO knowledgeable. Only regret was that it took longer to get there due to Naples traffic, so we only have 1 1/2 hours at Pompeii. Could have definitely used more time. The Winery trip was amazing - great wine with a fantastic lunch. I don't think I'd recommend doing that BEFORE climbing Vesuvius..... definitely made it a tough trek uphill! Fabio, our driver, was also excellent.

Quality of Experience
Food
Cantina Vel Vesuvio was amazing - food, wine, and experience along with a great view!
Guides, Drivers and Staff
Would definitely recommend Fabio and Danilo!
Transport
 Limoncello & Lemon Marmalade Experience
Limoncello & Lemon Marmalade Experience
Italy

Cannot recommend this experience more! Valentino was so much fun! Could have stayed there all day!

Quality of Experience
Guides, Drivers and Staff
Transport
Antonio was a great, knowledgeable driver. Highly recommend!
Day Excursion to Capri Island and Anacapri
Day Excursion to Capri Island and Anacapri
Italy

Had a great day on Capri. Stephanie, our guide, was very nice, although I got the sense she was disappointed that I didn't want to shop! LOL! She kept pointing out shops and trying to get us to go in. Loved the chairlift, although it was covered in fog, so no view at the top. And the Blue Grotto was closed, but the trip around the island was lovely. Stephanie also recommended a great place for lunch which was fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Guided Visit of Palermo
Private Guided Visit of Palermo
Palermo

Concetta might be the one miss on the whole trip. While she was very nice and knowledgeable, she never stopped talking for a minute. Literally, we could not get a word or question in, or even talk to each other. And if we weren't looking in the direction of what she was talking about, she would reprimand us - LOL. I actually cut this one short at under two hours because we couldn't take anymore.

Quality of Experience
Guides, Drivers and Staff
See above.
Sicily Extra Virgin Olive Oil & Salt Pans Experience
Sicily Extra Virgin Olive Oil & Salt Pans Experience
Palermo

I think this day might be our favorite of the entire trip. Mostly due to our driver (and guide) Sergio! I would recommend him for every trip in this region that you book! The olive oil tasting experience was fantastic at Titoni and thanks for having Angela there to interpret. Going to the salt pans was something we never experienced and it was really amazing and educational. Then Sergio took us to his favorite family run restaurant for a late lunch - what a treat! It was like being back in my Nonna's kitchen with dish and dish coming out with great local wine! Even with two Michelin star dinners earlier in the trip, I think this might have been our best meal! Thank you Sergio!!

Quality of Experience
Guides, Drivers and Staff
Sergio was the best!
Transport
Valley of the Temples Private Guided Visit
Valley of the Temples Private Guided Visit
Italy

Lorenzo is such an amazing guide! I can't imagine anyone else knowing as much as he does. Truly a great experience!

Quality of Experience
Guides, Drivers and Staff
Lorenzo!! Francesco was also an amazing driver and showed us the white cliffs that Tom wanted to see.
Transport
Cooking Class in Taormina
Cooking Class in Taormina
Taormina

This was fantastic! Paola and Mary were great fun and great teachers. Made pasta, eggplant, fish. Ate everything we made along with local wines, bread, and cheeses. Definitely recommend this one!

Quality of Experience
Food
Learned a lot and had fun at the same time!
Guides, Drivers and Staff
Transport
Syracuse & Noto Full Day Private Experience
Syracuse & Noto Full Day Private Experience
Italy

Massimo was a fantastic guide. We really enjoyed the Archeological Park and Noto. He had a great recommendation for lunch in Noto that we enjoyed very much.

Quality of Experience
Guides, Drivers and Staff
Transport
Etna Wine & Cable Car Experience
Etna Wine & Cable Car Experience
Italy

Everyone needs to see Mt. Etna and Federico was a really good guide. Took us to see the Lava Tube/Cave as well. The wine experience was not great. It wasn't a specific winery, but a wine cooperative where they sold different wines. We definitely would have liked to experience a true Etna Winery, since we had so much great Etna wine in Sicily. Food was okay. Wines were not good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Oct 28, 2024

Dear Karen, thank you so so much for sharing your experience!! I'm thrilled to hear that your two-week journey through Naples, the Amalfi Coast, and Sicily was everything you hoped for. Knowing that each hotel, guide, and moment along the way was perfect means the world to us and I'm honored to be a small part of your travel memories. I look forward to helping you create even more unforgettable adventures! All my best, Rita🥰

The entire trip could not have been better. ...
Italy | Oct 12 - Oct 22, 2024

Amy
Amy L.
Chicago, IL | Reviewed on Oct 26, 2024
The entire trip could not have been better. Andrea worked with me through every detail prior to the beginning of the trip and checked in during the 11 days in October. He provided advice on keeping activities to an enjoyable level for our group of six - the right mix of sightseeing and relaxation. He also took special care in providing for a traveler with mobility restrictions. I worked with Andrea to organize the trip on behalf of our group and, with Andrea as close as a text, I could... Read more

The entire trip could not have been better. Andrea worked with me through every detail prior to the beginning of the trip and checked in during the 11 days in October. He provided advice on keeping activities to an enjoyable level for our group of six - the right mix of sightseeing and relaxation. He also took special care in providing for a traveler with mobility restrictions. I worked with Andrea to organize the trip on behalf of our group and, with Andrea as close as a text, I could thoroughly enjoy myself too. We had no glitches whatsoever and Andrea was even able to coordinate some time changes in our itinerary that we requested along the way.

All accommodations exceeded our expectations. While all hotel staff were helpful and friendly, the staff at Martis Palace Hotel was particularly warm and welcoming for all three days. Our experience at The Hotel Belvedere di San Leonino was exactly how I had pictured a stay in Tuscany, including dinner at their on-site restaurant. Corte dei Sogni Hotel, Hotel Nazionale and Hotel Palazzo Veneziano were equally enjoyable. All breakfasts provided far more than I am accustomed.

In Rome, the golf cart tour on our first day was a great way to see the city up-close and a good use of time. We enjoyed Mariapaola as our guide of the Vatican, Sistine Chapel and Basilica as she is knowledgeable, entertaining and passionate.

When driving in Tuscany, we especially enjoyed the cities of Bagnoregio, Orvieto and San Gimignano. Cooking class and wine tasting at La Marronaia Winery was very fun! "The wine was made from those grapevines right over there."

It only took the first train ride to figure out how to navigate the Cinque Terre trains with our hop on/off pass. They were clean, convenient and ran on schedule. All five villages were interesting to see. The Via dell'Amore trail is an easy and accessible walk along the cliff and sea and is, of course, beautiful. Hotel Nazionale was in the village of Levanto which we found to be less crowded and slower paced and is also available on the train pass. Due to weather, our boat tour was cancelled for which we received a full refund within just a couple days.

Everything about Venice is unique so I have no particular comments other than to say we are glad we chose to end our trip there as, at one time, we discussed skipping this city.

All guides and drivers were friendly and professional and on-time or usually early to meet us.

We indulged in the local wines, limoncello, chocolate, coffee, olives, oils, balsamics, meats and cheeses. It was all fantastico!

This was my first international trip. KimKim and Andrea set the bar high for the next adventure. I plan to use KimKim again if I get the chance.

Hotel Reviews
Belvedere di San Leonino
Castellina in Chianti

Scenery was beautiful. Dinner on-site was convenient and delicious. Many places to sit and relax including scattered tables and chairs, bar, pool and hot tub.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corte dei Sogni Boutique Hotel & spa

Great hotel with wonderful rooms. Don't let the nearly hidden outside entrance and ground floor lobby fool you.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Veneziano Venice
Venice

Amazing entrance. Comfortable outdoor courtyard. Nice bar and breakfast area. Rooms are beautiful. We also took advantage of the complimentary visit to a Murano glass factory.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rome Private Golf Cart tour
Rome Private Golf Cart tour
Rome

A great way to see the city up-close. A good use of time, especially on your first day in Rome. Fredricko and Fabio were fun guides.

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum & Roman Forum skip the line ticket
Colosseum & Roman Forum skip the line ticket
Rome

We chose a self-guided tour. We should have gotten a guide or headset as there was so much information to take in.

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Museum and Sistine Chapel skip the line ticket
Vatican Museum and Sistine Chapel skip the line ticket
Rome

Important to be able to skip the line.

Quality of Experience
Guides, Drivers and Staff
Vatican Museums and Sistine Chapel - private guide
Vatican Museums and Sistine Chapel - private guide
Rome

So much to see. Guide was wonderful.

Quality of Experience
Guides, Drivers and Staff
Winery visit with wine tasting and cooking class
Winery visit with wine tasting and cooking class
Italy

Fun class and learned a lot. Olive oil and balsamic tasting were bonuses that we didn't know we would be doing.

Quality of Experience
Food
Guides, Drivers and Staff
Cinque Terre Sunset cruise (Private)
Cinque Terre Sunset cruise (Private)
Cinque Terre

Canceled due to inclement weather. We were informed during the entire day as to whether to cruise would take place. Received a full refund.

Accademia Gallery - skip the line entrance
Accademia Gallery - skip the line entrance
Florence

Skip the line tickets were behind schedule which happened to put us in the middle of a downpour of rain. We waited it out and are glad we were still able to see "David." Amazing.

Quality of Experience
Venice exploration and Cicchetti on a water taxi
Venice exploration and Cicchetti on a water taxi
Italy

Guide was knowledgeable and weather was beautiful for this.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 26, 2024

Thanks so much Amy for this very detailed and helpful review. We are so glad you enjoyed your trip and we will be happy to assist you for any future plans.

Caterina worked very closely with us to plan ...
Italy | Oct 12 - Oct 19, 2024

N
Nick B.
Seattle, WA | Reviewed on Oct 26, 2024
Caterina worked very closely with us to plan the perfect trip. She listened to our suggestions and accommodated our changes and requests. The trip and plans were smoothly executed seamlessly. Read more

Caterina worked very closely with us to plan the perfect trip. She listened to our suggestions and accommodated our changes and requests. The trip and plans were smoothly executed seamlessly.

Hotel Reviews
47 Boutique Hotel
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Universe Lucca
Lucca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private full-day  tour to discover the Cinque Terre
Private full-day tour to discover the Cinque Terre
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Venice Gondola Ride
Venice Gondola Ride
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
 Private Colosseum, Forum Tour & Palatine hill
Private Colosseum, Forum Tour & Palatine hill
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Evening Aperitivo Tour
Evening Aperitivo Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Private Airport Transfer
Private Airport Transfer
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Cinque terre Card
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private guided tour of Lucca with bike tour
Private guided tour of Lucca with bike tour
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Tour of Pisa
Tour of Pisa
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Caterina Belvedere

Italy without the stress
Italy | Oct 7 - Oct 18, 2024

E
Evie N.
North Royalton, OH | Reviewed on Oct 25, 2024

Our group of eight had an amazing trip to Italy thanks to the planning and preparation of Arianna at kimkim. It was a relief not to have to worry about the details.

Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Oct 28, 2024

Dear Evie,
it was my pleasure to work with all of you over the past few months to plan the most memorable and seamless trip for your group! Thank you for your positive review!
If you have any future travel plans in Italy, we’d be delighted to assist again.
Ciao and grazie :)

The guide for the walking tour was outstandin...
Italy | Oct 19 - Oct 24, 2024

CRISTIN
CRISTIN D.
San Antonio, TX | Reviewed on Oct 25, 2024

The guide for the walking tour was outstanding. The guide for the bike to Chianti was good, bikes and safety measure were not great. The bike team for Fiosole was outstanding as was their equipment. A transfer should have been recommended given the distance and obscurity of the meeting point. Again, the distance to the bike trip in Bellagio from our hotel should have been pointed out. It seemed there were closer options available for ebiking. Boat trip was fine. Both hotels were great, especially Villa D'Este. Thanks for all!

Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Oct 28, 2024

Hi Cristin,
grazie mille for your review!
We always conduct site inspections, visiting hotels to offer the best solutions and accurately select our guides and suppliers. I’m glad to know you appreciated that.
Until the next trip to Italy!
Arianna and the Storywalking team

Amazing Trip that our family will always remember
Italy | Oct 10 - Oct 21, 2024

.
. ..
North Atlanta, GA | Reviewed on Oct 25, 2024
Elena was amazing! She first met with our family to check on what type of trip we were envisioning and developed an initial itinerary that we were we able to modify as needed once we met and discussed with her. She was accessible and always responsive when setting up trip meetings. She put together a trip that was the perfect match for our family—it included history, a few days for relaxation, site specific experiences (eg, cooking class, day trip to island, visit to winery, bike tour) and... Read more

Elena was amazing! She first met with our family to check on what type of trip we were envisioning and developed an initial itinerary that we were we able to modify as needed once we met and discussed with her. She was accessible and always responsive when setting up trip meetings. She put together a trip that was the perfect match for our family—it included history, a few days for relaxation, site specific experiences (eg, cooking class, day trip to island, visit to winery, bike tour) and excellent recommendations for restaurants and things to see and do during downtime at each location. Each tour guide that she arranged for us was friendly, engaging, and knowledgeable and were great resources as we were learning about each city. Elena always kept in close communication via What’s App to be sure that we always had up to date information for the upcoming day’s itinerary and to respond to any questions that we might have. She also arranged private transport or high speed train tickets when available and feasible to take any stress away from transport. I would highly recommend Elena for anyone wanting to travel to Italy!

Hotel Review
Hotel Luna Convento 4* Amalfi
Amalfi

This hotel is a jewel! The views overlooking the coast are amazing. The converted monastery is beautiful with its original cloister and with beautiful original tilework everywhere throughout hotel. It is also conveniently located steps away from the main city center of Amalfi. Everyone whom we encountered at Hotel was so friendly and always happy to help with anything needed. Would also highly recommend Hotel Restaurant Verranda—amazing food, service, and meal time views to enjoy.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rome Private Guided Walk
Rome Private Guided Walk
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Really enjoyed our tour guide, Maria Paolo! She was friendly, knowledgeable, and engaging and a great resource as we learned about Rome.
Florence private guided walk including Accademia Gallery
Florence private guided walk including Accademia Gallery
Florence

Fadi, our tour guide, was amazing! He was friendly, knowledgeable, and engaging! We thoroughly enjoyed his tour of the Accademia Gallery and introduction to Florence. He also gave us great recommendations for restaurants and things to do while we were there. Highly, highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Florence bike tour (small group)
Florence bike tour (small group)
Florence

My family and I really enjoyed this tour. I will say that if you’re older in 70s and not used to riding bikes that you would want to opt for a walking tour. My parents are in their 70s but given how crowded some of the areas were where you are touring, they were not comfortable navigating bikes in squares full of people and down alleyways shared with fast driving taxis and scooters.

Quality of Experience
No
Guides, Drivers and Staff
Transport
Siena guided tour
Siena guided tour
Italy

Alice was a wonderful guide. She was a native of Siena and was knowledgeable, friendly, and engaging! We loved learning about this beautiful city and its rich history!

Quality of Experience
Guides, Drivers and Staff
Transport
Winery visit with wine tasting and light lunch
Winery visit with wine tasting and light lunch
Italy

This lunch was in the most beautiful location in Tuscany. The winery staff were so friendly and knowledgeable as they reviewed the wines, olive oils, balsamic vinegars, and food that we were sampling.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transport from Florence to the Tuscan winery was wonderful. We were driven by Max, who was so friendly and gave us history and information about everything we were passing during transport.
Pompeii ruin visit with a private guide
Pompeii ruin visit with a private guide
Italy

Salvadore was an excellent tour guide. He kept our 11 and 13 year old completely engaged, as well as the rest of family, as he have us history of Pompeii.

Quality of Experience
No
Guides, Drivers and Staff
Transport
Day trip to Capri Island from The Amalfi Coast - small group
Day trip to Capri Island from The Amalfi Coast - small group
Italy

The boat captains on way to Capri were wonderful, showing us beautiful sites and points of interest on way to island. The Isle of Capri was absolutely beautiful! We highly recommend chair lift up to Monte Solaro for some breath-taking views! Also thoroughly enjoyed captains stopping on way back to Amalfi to allow us time to swim in the clear aquamarine water of Mediterranean.

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Museums, Sistine Chapel & Colosseum Tour Full Day Combo
Vatican Museums, Sistine Chapel & Colosseum Tour Full Day Combo
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Museum and Sistine Chapel skip the line ticket
Vatican Museum and Sistine Chapel skip the line ticket
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Accademia Gallery - skip the line entrance
Accademia Gallery - skip the line entrance
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Pizza and Gelato making class in Rome - small group
Pizza and Gelato making class in Rome - small group
Rome
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colosseum & Roman Forum skip the line ticket
Colosseum & Roman Forum skip the line ticket
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Elena Del Vecchio
Elena
Elena Del Vecchio
Local specialist in Torino | Replied on Oct 25, 2024

I'm so thankful to have met you and has been a pleasure to assist you during your trip.
Many thanks for your feedback!!! 😍

Great!!!
Italy | Oct 17 - Oct 23, 2024

G
Gail B.
Chicago, IL | Reviewed on Oct 24, 2024
Francesco did an amazing job! Although I had one little hiccup, no fault of KimKim or Francesco, it was me - he worked to get it resolved and it was even on a Sunday afternoon when he was not working!!!! He is the best! I have used KimKim twice now in Morocco and Italy & both times they exceeded my expectations. I will use them again when the need comes up. Thank you Francesco and your whole team - amazing trip!!!! Read more

Francesco did an amazing job! Although I had one little hiccup, no fault of KimKim or Francesco, it was me - he worked to get it resolved and it was even on a Sunday afternoon when he was not working!!!! He is the best!

I have used KimKim twice now in Morocco and Italy & both times they exceeded my expectations. I will use them again when the need comes up.

Thank you Francesco and your whole team - amazing trip!!!!

Hotel Reviews
Relais 147
Taormina (ME)

Beautiful!!! great location and beautiful property - Rohid was extremely friendly, helpful, and nice. I loved my stay here. It's right in the middle of everywhere you want to be in Taormina - you just need to walk out the front doo.

Authenticity & Character
Location
so easy to get wherever you wanted to be, or stay local and explore the many restaurants and shops
Staff
Cleanliness & Comfort
Hotel brunaccini
Palermo

This not my type of hotel. I am long past the age of "slumming it". And as a solo traveler did not feel safe. The hotel, while very nice on the inside is right in the middle of the slums. Right below my balcony, that was on an alley, was homeless people. I did not feel safe here at all. As soon as I walked in the front door, while I was waiting to check in, I knew I had to leave. I just had a feeling that it was not a good place for me to be. First the front door to the hotel is always locked - you have to be buzzed in. This should tell you something about the area. The hotel staff is rude and arrogant. They are not helpful and definitely NOT pleasant to interact with. I had a 3-night stay and left after the first night. I paid for 2 nights somewhere else and lost money just to get out of there. The only reason I stayed the first night was because I got there later in the day and did not want to leave in the dark. The noise level is ridiculous, and in the evening there was a band that played in the courtyard alley until midnight - loudly. The room was large, but lighting was terrible, the bathroom lighting was the worst. The only thing that comes to mind is a saying we use at work - The hotel is like putting lipstick on a pig. I don't care how "nice" you make it - the location and rudeness of the staff will never make it nice......

Authenticity & Character
Location
everything! awful area - not safe
Staff
Rude and arrogant - and I don't even know why - it's not a Four Seasons....
Cleanliness & Comfort
Bed & pillows extremely uncomfortable. Poorly stocked mini bar, bad lighting
Activity Review
Palermo Street Food Tour
Palermo Street Food Tour
Palermo

did not take this, skipped the tour to leave the area, cannot comment

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Oct 30, 2024
Hello Gail! Thank you so much for your kind words! I’m really glad to hear that you had a great experience overall and that I could help resolve the little hiccup you faced. It truly means a lot to me to know that I made a positive impact on your trip. I'm genuinely sorry to hear about your experience with the hotel in Palermo. Your feedback is incredibly valuable, and I will certainly take your comments into account to ensure better accommodations in the future. Your safety and comfort are... Read more

Hello Gail!

Thank you so much for your kind words! I’m really glad to hear that you had a great experience overall and that I could help resolve the little hiccup you faced. It truly means a lot to me to know that I made a positive impact on your trip.

I'm genuinely sorry to hear about your experience with the hotel in Palermo. Your feedback is incredibly valuable, and I will certainly take your comments into account to ensure better accommodations in the future. Your safety and comfort are my top priorities, and I appreciate you sharing your thoughts with me.

Thank you once again for trusting me with your travel!

Best,
Francesco 😊

The experience with Andrea and the KimKim Tea...
Italy | Oct 12 - Oct 22, 2024

B
Bradley L.
Chicago, IL | Reviewed on Oct 23, 2024

The experience with Andrea and the KimKim Team was absolutely wonderful. Our vacation was a trip of a lifetime because Andrea was truly effective and had all the big details and logistics taken care of. Thank you KimKim Team!!

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 24, 2024

Hi Bradley, thanks so much for your kind words.

Why travelers love kimkim

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