Kimkim Trip Reviews for Mexico

4.6
Based on 135 ratings
Read 135 verified reviews by travelers who booked their trip to Mexico on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Extremely professional coordination and guide...
Mexico | Dec 27 - Jan 6, 2023

P
Priya R.
Gainesville, FL | Reviewed on Jan 08, 2023
Extremely professional coordination and guides. We had a wonderful time. We felt safe and impressed by the degree of timeliness and punctuality of all the folks who tended to our needs. Read more

Extremely professional coordination and guides. We had a wonderful time. We felt safe and impressed by the degree of timeliness and punctuality of all the folks who tended to our needs.

Hotel Review
Casa Pepe Puebla
Puebla
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Experience: Tacos, Chelas & Mezcal in Narvarte
Private Experience: Tacos, Chelas & Mezcal in Narvarte
Mexico City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Learn how to prepare delicious traditional food
Learn how to prepare delicious traditional food
Mexico City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private walking tour of Teotihuacan "The City of the Gods"
Private walking tour of Teotihuacan "The City of the Gods"
Mexico City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Between the Izta and the Popo in Puebla, México
Between the Izta and the Popo in Puebla, México
Puebla
Quality of Experience
Guides, Drivers and Staff
Transport
Gastronomy and culture on the streets of Oaxaca
Gastronomy and culture on the streets of Oaxaca
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Oaxaca's Hidden Gems: Discover Mitla, Hierve el Agua, Teotitlán & Mezcal!
Oaxaca's Hidden Gems: Discover Mitla, Hierve el Agua, Teotitlán & Mezcal!
Oaxaca

We couldn't go to this tour due to illness.

Local specialist: Karen Quintero

Mexico Road Trip
Mexico | Dec 21 - Jan 5, 2023

J
Joe K.
Sunnyvale, CA | Reviewed on Jan 07, 2023
This was a great trip filled with very positive and unforgettable experiences. Everything worked out as planned. The itinerary we had was excellent and the gastronomic, geographic, archaeological, and artisanal tours were excellent. The hotels were great with a couple of exceptions. They were all centrally located and we could easily move about on our own and explore the places not included in the formal itinerary. All the guides were knowledgeable and spoke english as promised. The drivers... Read more

This was a great trip filled with very positive and unforgettable experiences. Everything worked out as planned. The itinerary we had was excellent and the gastronomic, geographic, archaeological, and artisanal tours were excellent. The hotels were great with a couple of exceptions. They were all centrally located and we could easily move about on our own and explore the places not included in the formal itinerary. All the guides were knowledgeable and spoke english as promised. The drivers that took us on our city tours and long distances from city to city were friendly and drove with great care. All the guides and drivers were very punctual and we could complete all the activities in the time that was planned.

Ximena out travel coordinator was outstanding! She checked in with us every day to ask how the day went and also to inform us about the next day's plan. The couple of times we had an issue with hotels, she was very quick to get them resolved.

Hotel Reviews
Histórico Central Mexico City
Mexico City

Very centrally located with extremely friendly and helpful staff. The breakfast that was included had a lot of choices, and the free food all day long was amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casona de los Sapos Hotel Boutique
Puebla

Very centrally located. The staff were very accommodating even though it was Christmas eve.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Casa Garay
Oaxaca

The hotel is very centrally located and that was the only positive aspect about it. The room was windowless and had very poor ventilation. Unfortunately, to improve ventilation we could not leave the door ajar since it opened directly into the dining area. The room was not serviced well and one morning the water ran out in the bathroom and it took a lot of time to restore. The air conditioning unit was very noisy, but we had no choice to use it since the room had no air circulation. The hotel was understaffed and the couple of employee there were doing multiple tasks and as a result everything took time. We had breakfast at the hotel the first morning, but it was such a bad experience that we decided to eat elsewhere the next day. We were also very frustrated with the wifi which was very very slow and at times we could not even connect to it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Please refer to my detailed review.
Hotel Parador Margarita
San Cristobal de las Casas

Nice hotel. very centrally located. Large rooms. The only issue was that the rooms did not have any heating, but fortunately we could get spot heaters from the hotel. The breakfast was wonderful and the staff were very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The heating could be improved.
Piedra de Agua Hotel Boutique Palenque
Palenque

It is a nice hotel, but it is far from the town center. Also, there are no shops anywhere within walking distance. Continental breakfast was served at the hotel, but besides that the hotel did not have a restaurant and since we did not have a car, the only option was a restaurant that was 75 meters away. We had to eat all our meals at that single restaurant, The room was a bit small and it was strange that the light for the bathroom also switched on a light that was in the bedroom. That did not work out well at night when my wife or I had to use the toilet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Please see my detailed review.
Hotel Plaza Campeche
Campeche

Nice hotel, very centrally located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nice large room and everything worked.
Hacienda Mérida
Mérida

This is nice hotel, but we had a bad experience. We were assigned a room with clearly had an issue with the plumbing. The water pressure was extremely low and therefore we informed the front desk who sent someone to attend to it. After sometime they reported they had fixed the problem, but the situation was still the same. It is hard to accept that the hotel was not aware that this room had a plumbing issue, but still decided to assign the room to a guest.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
I have mentioned about the issue with the plumbing in my review.
Activity Reviews
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City

This is a good introduction to Mexico City's historic center and street food. The tour is a bit early in the day to truly enjoy the street food especially after a hearty breakfast.

Quality of Experience
Guides, Drivers and Staff
Knowledgeable, friendly and could speak English.
Transport
This was a walking tour and so there was no transport.
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City

This is a very unique tour. We enjoyed the serene and quite environment and the demonstration of how farming is carried out on the small islands on the canals.

Quality of Experience
Guides, Drivers and Staff
Transport
 Explore Coyoacán
Explore Coyoacán
Mexico City

Very nice neighborhood of Mexico City with its colonial ear houses, markets, and food courts. The zocalo and church are very picturesque.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the archaeological site of Teotihuacan
Explore the archaeological site of Teotihuacan
Mexico City

Must visit archeological site.

Quality of Experience
Guides, Drivers and Staff
Transport
Free Afternoon in Puebla
Free Afternoon in Puebla
Mexico

Very charming city with a nice zocalo and cathedral.

Quality of Experience
Guides, Drivers and Staff
Transport
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxaca

This is a fun tour, but to do justice you have to start on an empty stomach since there are many stops for food.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Oaxaca

All wonderful sites and places on this very enjoyable tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Excursion to the Sumidero Canyon & Chiapa de Corzo
Excursion to the Sumidero Canyon & Chiapa de Corzo
Mexico

The Sumidero Canyon is amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Cultural Immersion: Cooking in Zinacantan
Cultural Immersion: Cooking in Zinacantan
San Cristobal de las Casas

This was a very very unique tour. The visit to Chamula and especially to the church there was a truly one-of-a-kind experience. The visit to Zinacantan was also special, with an exposure to the milpa form of farming and being invited to the house of a local artisan to see how they create their wears and to share a meal with them.

Quality of Experience
Guides, Drivers and Staff
Transport
The beautiful waterfalls of Misol-ha & Agua Azul - Night in Palenque.
The beautiful waterfalls of Misol-ha & Agua Azul - Night in Palenque.
Mexico

Agua Azul is beautiful, but Misol-ha is special.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Palenque Archeological Site
Discover the Palenque Archeological Site
Palenque

A must visit archeological site of the Mayas.

Quality of Experience
Guides, Drivers and Staff
Transport
Uxmal, a city with Puuc style
Uxmal, a city with Puuc style
Mexico

A must see archaeological site of the Mayas. It is laid out much better than Palanque, the first Mayan archaeological site we visited.

Quality of Experience
Guides, Drivers and Staff
Transport
Jícara Engraving Workshop & lunch in a Mayan Community
Jícara Engraving Workshop & lunch in a Mayan Community
Mexico

A very unique experience. We loved the hands-on workshop on how to polish and engrave a jicara shell.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Chichén Itzá: A Wonder of the Mayan World
Explore Chichén Itzá: A Wonder of the Mayan World
Chichén Itzá

Unfortunately, we could not visit Chichen Itza since the site was closed due to local protests. However we did visit Izamal which was nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leslie Pérez

Colonial Mexico for Family of Four USA
Mexico | Dec 13 - Dec 25, 2022

C
Charlotte P.
Newark, OH | Reviewed on Jan 07, 2023
From beginning to end, a big shout out to Natalia and Ximena! Natalia tailor-planned our trip to our interests and it was a pleasure working with her enthusiastic personality. Our family was looking for an authentic experience for our trip of Colonial Mexico. From the diverse activities to the beautiful accommodations, they exceeded our expectations. We will never forget hiking the volcano Popocatepetl, visiting archaeological sites, and seeing the vibrant colors of the colonial towns. ... Read more

From beginning to end, a big shout out to Natalia and Ximena! Natalia tailor-planned our trip to our interests and it was a pleasure working with her enthusiastic personality. Our family was looking for an authentic experience for our trip of Colonial Mexico. From the diverse activities to the beautiful accommodations, they exceeded our expectations. We will never forget hiking the volcano Popocatepetl, visiting archaeological sites, and seeing the vibrant colors of the colonial towns. Ximena was available at all times during our trip, and she was responsive to every question we had and did so in a very professional, kind, and timely manner. Our guides Emiliano, Jorge, Lupita, Rafael, and Maria were passionate and very knowledgable about their culture. Our drivers were also very professional. Thank you Kim Kim Mexico team!

Hotel Reviews
Casa Jacinta Guest House
Del Carmen, Coyoacán, Ciudad de México

This hotel was very personable and authentic. It was perfectly located walking distance from the center of Coyoacan. We very much enjoyed the breakfasts as well--freshly made in the kitchen and traditional Mexican food! The staff was extremely helpful and accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Posada del Tepozteco
Tepoztlán

We very much enjoyed this hotel for a couple of restful days! The grounds and views are beautiful, and everyone in our family was able to find activities that suited them: reading by the pool, massages, or walking into town. Located near the town center, it was easy to walk into town to explore the local market or climb el Tepozteco. The staff were also very friendly and accommodating--and the breakfasts were divine!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City

Emiliano was a wonderful guide! This was our first day in Mexico City and he gave us a great introduction to the city and the food. He tailored his tour to our interests (more history over gastronomy) and brought us to some hidden gems such as Plaza Loreto and the Cultural Center. The food was also AMAZING with lots of variety. It was so nice to have a guide to show us the safest foods to eat as we were a little worried about getting sick on our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit of Teotihuacan and the Basilica of Guadalupe
Visit of Teotihuacan and the Basilica of Guadalupe
Mexico City

As an anthropology professor, our guide Jorge was incredibly knowledgable and passionate about the Teotihuacan and the Basilica. We felt that we were able to really understand the importance of Teotihuacan in the Aztec culture as well as the significance of the Virgen de Guadalupe among Mexican catholics. We also felt that we had plenty of time to wander through Teotihuacan as well as the Basilica by ourselves and did not feel rushed at any point.

Quality of Experience
Guides, Drivers and Staff
Transport
Between the Izta and the Popo in Puebla, México
Between the Izta and the Popo in Puebla, México
Puebla

We so much enjoyed hiking with Rafael! He is very knowledgable about the geology and landscape of the park as well as the volcano and its activity. He is also wilderness-medicine trained so it was very interesting to learn about his work in the park. It was a wonderful way to see Popocatepetl and and the vast nature in this area. We also appreciated that Rafael took all of his time on the hike and paced us well, asking us if we were doing well with the altitude change.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Magical town of Cholula
Discover the Magical town of Cholula
Mexico

Our guide Lupita was incredible! She is so passionate about her city of Cholula and took all of her time explaining the history behind the city as well as its beautiful churches. Although the tour says 5 hours, she spent more like 8 hours with us. There is so much to see and learn about!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Natalia Tavera Daza

Perfect first trip to explore Mexico!
Mexico | Dec 23 - Jan 2, 2023

Annette
Annette G.
Port Chester, NY | Reviewed on Jan 04, 2023
Our Christmas Mexico trip was perfectly planned - everything ran smoothly, our guides were extremely knowledgable , flexible and friendly, and the suggested tours and experiences were fun and all worth our time and money! The best guides were our 'Mexico a pied' guide Emilio in Mexico City who showed us the culture and history and food culture in a tour around the historical district, Alex from etnotouristica for our Oaxaca tour of Monte Alban and the crafts people, and the guides from... Read more

Our Christmas Mexico trip was perfectly planned - everything ran smoothly, our guides were extremely knowledgable , flexible and friendly, and the suggested tours and experiences were fun and all worth our time and money! The best guides were our 'Mexico a pied' guide Emilio in Mexico City who showed us the culture and history and food culture in a tour around the historical district, Alex from etnotouristica for our Oaxaca tour of Monte Alban and the crafts people, and the guides from Huatulco Salvaje who guided us through the National Park's ecosystems and to the magic waterfalls. We are grateful to them for sharing so much of their beautiful country with us!

Hotel Reviews
Zócalo Central
Mexico City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Casa Garay
Oaxaca

Images on web are not what the hotel looks like. Rooms are a dark, all face in towards an atrium / common spaces + staircase so you hear when everyone comes home at night. Roof terrace and balcony are not in use. Breakfast is not served until 8:30, which is a problem if you are leaving for tours in the morning. It is generally clean but looks very 'lived-in' and is in need of some upgrading. Def. not a "5 star boutique hotel" and not what could be expected at the price. During our stay there were plumbing problems (black water, water turned off at night on one of our rooms), which eventually got fixed but no extra water, refunds, move to other rooms were offered. Would def. not recommend

Authenticity & Character
Location
right in the middle of center, close walk to cathedral and other attractions
Staff
Cleanliness & Comfort
Las Brisas Huatulco
Santa Maria Huatulco

Great place for beach fun! 3 beaches (1 with water sports) and 5(?) separate 'pueblos' break up the large complex. Recommend to stay in "Mar" section - it has a separate lounge ("Beach Club") for Continental breakfast and happy hour from 5-7. Great service, friendly and helpful. Food is soso (especially the lunch buffet), but La Crocecita with fun (La Crema Bar + Pizzeria) and other good food options and the amazing 'Ocean' restaurant in the Cosmo condo complex next door are only a short taxi ride away. "El MExicano" is the nicest restaurant on site, located on one of the beaches. Be prepared for a lot of walking in the complex - it has beautiful walks along the beaches to get from one end to the other (or hilly walks and steps, depending on where you live), but shuttles can also take you around. Great entertainment with DJ's, bands, cultural groups, evening shows., and kids' crafts. On site store with everything you could need for the beach and your OTC medicine cabinet. Tour into the National Park and surrounding beaches with Huatulco Salvaje!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City

Emilio from 'Mexico a pieds' was amazing. He knew everything....

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Oaxaca

Alex from etnotouristica was an amazing guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Gastronomic Indigenous Roots
Gastronomic Indigenous Roots
Oaxaca

THE BEST MEXICAN FOOD on our entire trip was in Oaxaca!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Wild Huatulco
Explore Wild Huatulco
Mexico

Fascinating tour through the National Park. Our guide knew all fauna and flora and their medical uses. Great snorkeling, too!

Quality of Experience
Guides, Drivers and Staff
Transport
Magical Waterfalls Adventure
Magical Waterfalls Adventure
Mexico

The waterfalls were fun - our guide Raoul was always the first one int he water, unter the falls, climbing through the crevices!

Quality of Experience
Food
Expect local dishes.
Guides, Drivers and Staff
Transport
Explore the archaeological site of Teotihuacan
Explore the archaeological site of Teotihuacan
Mexico City

Interesting. We had an average guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leslie Pérez

Overall good tour but with lots of snags
Mexico | Dec 24 - Jan 2, 2023

SARA
SARA R.
Gaithersburg, MD | Reviewed on Jan 03, 2023
The kimkim team (Leslie and Ximena) were very helpful in:
1) Planning my trip, giving me options, suggestions, etc. The trip was well planned (for the exceptions see below).
2) Helping me with any and all issues during my trip. Ximena was very responsive to all my messages and very nice.
3) My tours of Puebla and Oaxaca were very good.
Suggestions for the future: 1) Please book hotels that have a return policy, even if it costs a bit more. Something always comes up, hotel fees need to be... Read more

The kimkim team (Leslie and Ximena) were very helpful in:
1) Planning my trip, giving me options, suggestions, etc. The trip was well planned (for the exceptions see below).
2) Helping me with any and all issues during my trip. Ximena was very responsive to all my messages and very nice.
3) My tours of Puebla and Oaxaca were very good.

Suggestions for the future:

1) Please book hotels that have a return policy, even if it costs a bit more. Something always comes up, hotel fees need to be returnable up to 24 hrs before the stay, this is international practice.

2) If a tourist needs to spend a night near the airport, the hotel needs to be near the airport and not in the Historical Center. I feel silly even writing this. I mean, hello? All the traffic and 250 pesos to get to the airport in the morning, for what?

3) That my original flight was cancelled due to the cold weather is nobody's fault. But in the end I was in the MC for the two full extra days. And the team that was SO helpful in planning everything before I bought the tour kind of left me hanging. I went on internet and booked my own tours, one tasting tour in Polanco and one private guide tour through the Historical Center. The hotel staff recommended museums and how to get there. It probably cost me more, I am sure you have your contacts and your discounts. I could not even get into Palacio Nacional because there were no tickets. I was expecting, for this price, that the team would come through and help me plan those two unexpected days with the same care they helped plan the original tour BEFORE I paid. But I guess when you don't have anything else to sell, it's not that important. It left a bit of a bitter taste in my mouth.

4) Xochimilco is a tourist trap. That was a unanimous opinion of all 18 people in our group. There are no flowers - they say they don't buy them anymore due to the inflation. There were a million of garishly painted cheap wooden boats in dirty water. No flowing at all because there were centimeters between these boats and they kept hitting each other. No views except the aforementioned garish boats and huge crowds. Mariachi that wanted $10 (that's $220 pesos) for ONE song. Noisy sellers of junk and drinks coming over all the time. Nothing to see, really. Maybe it was nice 30years ago but now during the holiday season? Plain awful.

That whole tour was not very successful. The guide gave a saliva-spitting raging rant about the conquista (get over it, it's been 500 years; a guy from Chicago next to me commented, "what sore losers") and kept bragging about his sexual conquests while in college. Coyocan was nice but we spent less than an hour there. Xochimilco, as I said, was awful, long waits, huge crowds... I could have spent my day better.
A good tour would be to visit Coyocan, visit the Frida Kalo museum, visit the Trotsky museum, etc.

Final note: they came at 9:07 am, not sure why I was told to be ready at 8:30 am sharp. I have no problem waiting but I need to be told that there is a time range. I worried they forgot about me.

5) The tasting tour in Oaxaca is a LOT of food. Please tell your guests not to eat anything before. I was told to have a light breakfast and in the end completely missed the last two tastings because I physically could not fit anything else in me. It's a feedback for them, not for kimkim, but it needs to be related to them. Each stop is a lot of food. They need to plan it better. They are very nice people and I really enjoyed working with them, don't get me wrong. But one can only eat so many big pieces of dough stuffed with meat/veggies.
For example, the tasting tour in Polanco in MC had seven stops but was PERFECT in terms of the quantity of food: a small cup of tortilla soup here, a (very) small tortilla with some topping there, etc. In Oaxaca they want to feed you all the good stuff that there is to eat in Oaxaca, in regular portions. It's like eating six lunches in a row. I was almost sick after it.

Again, thank you for all your help. Please take my suggestions with a good heart - I am simply trying to make it better for the next tourist. Mexico is a beautiful country with a lot to see. I will be back.

Hotel Reviews
Hotel Punto Mx
Mexico City

This is a VERY nice, borderline luxurious hotel. Fantastic breakfast with a million choices that lasts till noon. Great rooms, great stuff.

Authenticity & Character
It's not authentic or anything. Just a nice hotel that could be anywhere in the world. This is not criticism.
Location
It's right in the historical center, 5 min walk to Zocalo. Taxis there cost a lot though.
Staff
Very helpful, lovely people.
Cleanliness & Comfort
That part was perfect.
Casa Pepe Puebla
Puebla

A nice hotel in the center of Puebla. Clean rooms, helpful staff. The breakfast options are limited. They charged me 25 pesos to add a slice of tomato and a couple of mushrooms to my omelet in the morning (I am serious).

Authenticity & Character
Location
The location is perfect.
Staff
Cleanliness & Comfort
Hotel Boutique Casa Garay
Oaxaca

The location is great, right in the center. The staff is very nice. The rooms are clean. It is probably the most authentic of all the hotels I visited. But it's in the old building, so the bathrooms are old. My biggest issue was the shower. You know how you turn on the water and then wait till it heats? Well, there was no way to wait OUTSIDE. You have to be in the shower to turn on the water. And it's cold for a while, plus adjusting the temperature and figuring out takes time. I kept squeezing against the wall, but still got a bit of a cold shower.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
See above about the shower. Generally the bathrooms are outdated, the drain in the sink does not work well. The room is clean though.
Histórico Central Mexico City
Mexico City

That place was almost too high-end for my tastes. I did not really need it. This is not the hotel's fault of course - I highly recommend it to those who like top-notch hotels and are willing to pay for it. If you need to just stay overnight, you can go with a cheaper and simpler option. This is a fancy-shmancy option.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Leslie Pérez

Wow, what great service!!!! This was the firs...
Mexico | Dec 27 - Dec 30, 2022

Michelle
Michelle D.
Dallas, TX | Reviewed on Jan 03, 2023
Wow, what great service!!!! This was the first time I've worked with a travel agency and they made our last minute mother daughter trip an absolute breeze! It was so nice having someone on-call to answer any questions I might have while traveling out of the country. We truly had a seamless experience and I'm SOOO HAPPY I used them. Highly recommend! Read more

Wow, what great service!!!! This was the first time I've worked with a travel agency and they made our last minute mother daughter trip an absolute breeze! It was so nice having someone on-call to answer any questions I might have while traveling out of the country. We truly had a seamless experience and I'm SOOO HAPPY I used them. Highly recommend!

Activity Review
Rio Secreto: The Mayan underworld
Rio Secreto: The Mayan underworld
Cancún

The highlight of our trip!!! It was so cool being underground and swimming! The caves were absolutely beautiful and I felt completely safe the entire time.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leslie Pérez

My local specialist was not Natalia, it was X...
Mexico | Dec 21 - Dec 27, 2022

S
SUSAN K.
Ojai, CA | Reviewed on Jan 03, 2023
My local specialist was not Natalia, it was Ximena. Natalia booked the initial trip and then it changed for some reason that I was not made aware of.
There are several areas of improvement in communication and research that could have/should have been done prior and during to make the trip better. I had to make decisions on my own a few times due to the specialist not understanding timing/our needs etc. and the roads in the Yucatan. They clearly have not traveled there, or not driven...
Read more

My local specialist was not Natalia, it was Ximena. Natalia booked the initial trip and then it changed for some reason that I was not made aware of.
There are several areas of improvement in communication and research that could have/should have been done prior and during to make the trip better. I had to make decisions on my own a few times due to the specialist not understanding timing/our needs etc. and the roads in the Yucatan. They clearly have not traveled there, or not driven themselves or to make arrangements with more time allowed because of construction/closures/ road issues etc.
Just having some more life experience would be helpful for your specialists, and also knowing the area well is even better. Taking in mind lack of cell service in areas we were going to, and the cultural differences taken into consideration. Thankfully, I can figure my way around without a cell phone and have traveled to many different countries in the past. It was a little exhausting having to explain to communicate better to the specialist and why things weren't doable. We ended up doing about 70% of the planned trip and was able to find my own way around but it ended up costing us more money. One of the more expensive hotels (Hotel Okaan) we booked on my birthday (Dec 24th- xmas day 25th) had no working toilet inside the rooms and they didnt seem to care or want to refund any money. I will be returning to Nuevo Durango on my own and that was worth it. The pueblo was great, The experience was great. The specialist....was OK.

Local specialist: Natalia Tavera Daza
Natalia
Natalia Tavera Daza
Local specialist in Mexico City | Replied on Jan 04, 2023

Hola Susan!
Thank you for all of your feedback, definitely take and make the proper corrections in order to offer a better service!
What I feel odd is that you said that I was not the travel specialist :( we spoke several times on the phone and I explain detailed the itinerary, I even share some pictures of my trip and made personal recommendations. I was with you through all your planning.
Ximena was the person assigned for your Remote one-to-one assistance during traveling and was available to solve any doubts you might have, I'm so sorry that we didn't meet the value you were expecting.

Amazing Mexico Trip!
Mexico | Nov 20 - Nov 29, 2022

Sourav
Sourav D.
South San Francisco, CA | Reviewed on Dec 01, 2022
Our trip to Mexico was amazing! Rutopia basically set us up with a personalized guide in both Mexico City and Oaxaca for our family of four. We felt totally taken care of -- private car, private transfers, and private tour guides showing us around everywhere -- flexible to our needs. It was totally a luxury, and not how we usually travel. I think we could have done this trip for about 30% cheaper if we did it on our own. But, we were traveling with two small kids, without knowing... Read more

Our trip to Mexico was amazing!

Rutopia basically set us up with a personalized guide in both Mexico City and Oaxaca for our family of four. We felt totally taken care of -- private car, private transfers, and private tour guides showing us around everywhere -- flexible to our needs. It was totally a luxury, and not how we usually travel. I think we could have done this trip for about 30% cheaper if we did it on our own. But, we were traveling with two small kids, without knowing much Spanish, so I was glad we paid extra for the luxury. It was worth it. We would have never found all these tours and private guides without the help if Rutopia (via KimKim).

Also, Rutopia found us two gem hotels to stay at -- little boutique hotels in quiet neighborhoods with easy access to everything -- Casa Decu in CDMX and Hotel Tabaa in Oaxaca. We LOVED where we stayed.

Highlights:
* Food Tour of CDMX with Adrian from Eat Mexico. Learned about all the foods of Mexico and their history. Fruits, pastries, cheeses, mole, and tacos.
* Seeing the CDMX Anthropology Museum with our guide Jose.
* Dinner at Rosetta in CDMX. One of the best restaurants we've ever eaten! (We did this on our own)
* Seeing the Pyramids of Teotichuacan with our guide Jose. Good explanation of the site and plenty of time to explore on our own. I just wish we could still climb the pyramids.
* Private transfer from CDMX to Oaxaca stopping in Puebla and Zapotitlan Salinas. The cactus reserve near Zapotitlan Salinas was particularly awesome to visit. Way off the beaten path -- but spectacular to be among the cactus like that.
* Street Food Tour of Oaxaca with Pepe from Ethnoturstica. We ate ALL the things and learned so much about the history of Oaxaca, Mexico, and all the different types of food -- from memelas, to agua fresca, to mezcal.
* Guided tour of Monte Alban with Alejandro. Learning all about this ancient Zapotec site that I'd never heard of before the tour.
* Visiting the alebrije workshop and the black pottery workshop near Oaxaca.
* Private cooking class in the Oaxacan country side -- starting with a visit to the market to buy everything, cooking everything from scratch, and eventually eating it all.

Things I would do different:
* Xochimilco in CDMX was meh. It was a Mexican party boat. It wasn't what we were looking for with two small kids. Most people can safely miss.
* Don't book a tour everyday. If I had to do it again, I would have one "dead" day in CDMX where we can do things on our own, e.g. visit the Centro Historico and another "dead" day in Oaxaca where we can just wander the city.
* Tell your guides early on that you want to have lunch and to work it into the plan. The working assumption was usually "no lunch". Which didn't work for the kiddos.
* Don't book fancy dinner reservations on the days that you are doing food tours. After the food tour I basically didn't want to eat for another 18-24 hours I was so stuffed.
* Note that Guides are important for context at various sites -- but you don't need them all all the places. For example -- Centro Historico, Coyoacan, the more "tourist markets", and many other places in CDMX are easily visitable on your own. I would strongly recommend getting the private guide for Teotihuacan, the Anthropology Museum, Monte Alban, food tours, and the cooking class.

All in all though, an amazing experience -- we really felt like we got to see large swaths of Mexico, learn a lot about the culture and food, and be taken good care of the whole time.

Hotel Reviews
Casa Decu
Mexico City

Fantastic boutique hotel right in the heart of Condesa. It's on a quiet street just steps from the greenbelt that circles the neighborhood (Amsterdam Ave). The room we were in (a suite) was well appointed for our needs. We had one room with a queen bed and a crib. Our older daughter slept on the couch in the living room that could be converted into a comfy twin size bed. There was a kitchen as well with a fridge, microwave, and sink -- perfect to store water, milk, make bottles, etc. One of the best parts of Casa Decu is the rooftop. We had breakfast on that roof every morning . There is a nice spread of juice, coffee, bread, cereal, yogurt -- with the option to purchase hot food if you wanted. It was really relaxing to go up there every morning overlooking Condesa and have a lazy breakfast and chat with the other tourists at the hotel. The staff was really helpful as well -- pointing our restaurants, letting us store our baby stroller and car seat on the ground floor, and keeping the room sparkling clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Tabáa Oaxaca
Oaxaca

We loved our stay at Hotel Tabaa. It's located just three blocks away from the Historic Center of Oaxaca in the neighborhood of Jalatlaco -- just a short walk from all the action, but on a quiet corner away from it. The inside of the hotel is a beautiful courtyard that feels like a little oasis in the middle of Mexico. We loved spending time in the courtyard having breakfast, tea, and hanging out on the hammock with the kiddos. Our initial room was a single room with a double bed -- that wasn't big enough for our family of four (which includes a baby). But after talking to the owner, he was able to switch us for the last three days to their master suite that had two separate rooms -- a master and a "family room". That was a perfect fit for us on the ground floor. I wish it had a kitchen, but we made do. The little breakfast kitchen in the courtyard was just ten steps out our front door, so we ended up using that to store our milk and make bottles for the baby. It really just felt like our courtyard. The staff was *super* nice and helpful as well. They went out of their way to make us feel welcome and helped us order food when we arrived there late at night on the first day, store our baby stuff under the stairs, help us switch rooms, and just talk and get to know us (and us them). It felt like staying at a family house rather than a boutique hotel (in the best way). Super authentic.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rural cooking workshop in Oaxaca
Rural cooking workshop in Oaxaca
Oaxaca

This was one of the highlights of our trip. It was such an authentic experience. Pepe, our guide, took us to meet Dalia, our cook, at the market in Tlacolula. There we picked out all our vegetables and meats and took them back to Dalia's house in the village of Santa Ana del Valle. There she has a big kitchen where we got to work. Dalia only speaks Spanish, but Pepe was there to translate for us. We made: * a mole from scratch with dried chiles, corn, and other herbs. We ground it down on an old school moler stone. This was much of the fun. * A pumpkin flower soup with zucchini in there. So good. * mashed down corn to make empanadas and the mole base * sweet empanadas from our corn mash and corn husks We ate: * our mole over chicken * said soup * chile relleno * agua fresca * said sweet empanadas We would do this again in a heartbeat. My 8 year old loved it and participated in everything. The baby was happy there crawling around on the floor and interacting with all the other people.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City

This was meh. It's a Mexican party boat. Wasn't the right fit for us as a family of four with a baby. We just sat on the boat for 2 hours and in traffic for another 3 hours to get there and back. Would not do it again. It felt very "manufactured", e.g. a tourist trap like experience where it's just a bunch of other tourists on boats and people trying to sell stuff to us.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Natalia Tavera Daza
Natalia
Natalia Tavera Daza
Local specialist in Mexico City | Replied on Dec 22, 2022
¡Hola Sourav! It’s so nice to hear from you, thank you for your detailed review.
It’s fantastic that you could live and feel all the value of our work :)
Casa Decu is definitely a true hidden Gem in Condesa, I’m glad that you could feel the local vibe during your stay and that you really enjoy the neighborhood!
Also WOW About Rosetta! Great pick, I just love the guava bread they prepare there. I’m so happy that you head to explore the real Roma district :) As I read I can feel all the... Read more

¡Hola Sourav!

It’s so nice to hear from you, thank you for your detailed review.
It’s fantastic that you could live and feel all the value of our work :)
Casa Decu is definitely a true hidden Gem in Condesa, I’m glad that you could feel the local vibe during your stay and that you really enjoy the neighborhood!

Also WOW About Rosetta! Great pick, I just love the guava bread they prepare there. I’m so happy that you head to explore the real Roma district :) As I read I can feel all the great experiences you lived during your trip.

About your feedback, I’m so sorry you had a poor experience in Xochimilco. It’s a fantastic productive area and I feel very bad that you only were taken to tourist places, I’m keeping a close eye on this. Thank you for mentioning it! Great tips regarding the pace of the trip, I might get a bit excited and offer tons of activities, sorry about that!

I hope that your family also had a great time Sourav! It’s very inspiring how you travel with your two kids :) Hope that you can learn and enjoy beautiful Mexico and you are more than welcome anytime you want to come back.

Hope you have a great holiday.
Regards,
Natalia

Great quick trip
Mexico | Nov 10 - Nov 13, 2022

Alexandra
Alexandra S.
Atlanta, GA | Reviewed on Nov 27, 2022
Our team was great in setting up a quick getaway to Mexico City packed with fun, cultural adventures. Would absolutely recommend for anyone wanting to get a good taste of the city. Read more

Our team was great in setting up a quick getaway to Mexico City packed with fun, cultural adventures. Would absolutely recommend for anyone wanting to get a good taste of the city.

Activity Review
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City

Lots of great insight! Fun and good food. Loved the tacos. Would, if anything, mix in some other non-tacos (churros perhaps?). Very fun and informative, though!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Leslie Pérez

The hotels were all great. The guides were f...
Mexico | Nov 8 - Nov 17, 2022

george
george h.
Asbury Park, NJ | Reviewed on Nov 24, 2022
The hotels were all great. The guides were friendly and knowledgeable. The local support team was there for me when difficulties arose. Read more

The hotels were all great. The guides were friendly and knowledgeable. The local support team was there for me when difficulties arose.

Hotel Reviews
Villa Maya
Flores

Beautiful place1

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zócalo Central
Mexico City

Perfect for being in the action, yet quiet and reserved inside

Authenticity & Character
Location
Staff
Cleanliness & Comfort
CARTESIANO URBAN WELLNESS CENTER
Puebla

Very cool place, two blocks from the action.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Caribe
Puerto Morelos, Quintana Roo

Great, laid back, island vibe.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Plaza Campeche
Campeche
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Quetzal Hotel Boutique
Valladolid, Yucatán
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Aldea del Halach Huinic
Palenque

Great place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Natalia Tavera Daza
Natalia
Natalia Tavera Daza
Local specialist in Mexico City | Replied on Dec 22, 2022

Hello George,
So glad to hear about you and your trip!
I'm so happy you enjoyed your bucket list trip through Mexico, received valuable information from your guides, and had a nice rest in the accommodations. Planning the trip with you was very entertaining and I learned a lot! Thank you for all your input and for traveling with us. Hope to see you at the next opportunity!
Happy holidays.
Natalia

A wonderful Mayan journey
Mexico | Nov 11 - Nov 19, 2022

Vicki
Vicki D.
Quincy, IL | Reviewed on Nov 20, 2022
Our Mayan trip was wonderful. Our guide, Joyce Guia was so knowledgeable and accommodated our need to move a little slower and take breaks. He could also answer our questions about the current culture, flora and fauna. Seeing Palenque and The famous Bonampak murals were a highlight as well as the Olmec sculptures in Villahermosa. Read more

Our Mayan trip was wonderful. Our guide, Joyce Guia was so knowledgeable and accommodated our need to move a little slower and take breaks. He could also answer our questions about the current culture, flora and fauna. Seeing Palenque and The famous Bonampak murals were a highlight as well as the Olmec sculptures in Villahermosa.

Hotel Review
Hotel La Aldea del Halach Huinic
Palenque

The plants were beautiful on the grounds, the restaurant had good food, the pool was lovely and we tried a massage at the spa.

Authenticity & Character
The local food
Location
The tropical plants
Staff
Very friendly
Cleanliness & Comfort
The rooms were clean and pretty
Activity Reviews
Visit to Carlos Pellicer Cámara
Visit to Carlos Pellicer Cámara
Villahermosa

Amazing artifacts that should not be missed if you are interested in archeology.

Quality of Experience
Accommodated our needs
Guides, Drivers and Staff
Joyce Guia was fabulous
Transport
Ancient Mayan Cities of Yaxchilan & Bonampak
Ancient Mayan Cities of Yaxchilan & Bonampak
Mexico

While it is an effort to get to these sites, it is worth it. The murals at Bonampak are amazing and should not be missed.

Local specialist: Leslie Pérez

This special trip otherwise known as My Dias ...
Mexico | Oct 28 - Nov 6, 2022

Deborah
Deborah W.
Columbine, CO | Reviewed on Nov 09, 2022
This special trip otherwise known as My Dias de los Muertos Birthday Celebration was beyond amazing & was magnificent!! Leslie was kind, helpful, patience & extremely creative with her planning & designing our 10 day adventure! We also were so very impressed with the constant communication from our "Guardian Angel" Ximena Villavicencio. She gave us the comfort of always being there with confirmation info, questions or problems we had. It was like having insurance our entire journey as... Read more

This special trip otherwise known as My Dias de los Muertos Birthday Celebration was beyond amazing & was magnificent!! Leslie was kind, helpful, patience & extremely creative with her planning & designing our 10 day adventure! We also were so very impressed with the constant communication from our "Guardian Angel" Ximena Villavicencio. She gave us the comfort of always being there with confirmation info, questions or problems we had. It was like having insurance our entire journey as she was an excellent communicator & problem solver. This is what makes Kim Kim so special and personalized, Leslie's planning & Organizing and Ximena's follow through & communication. As for the entire trip itself, it was a a dream come true. Starting with The Hotel Morales in Guadalajara was perfect in terms of location, onsite restaurant and amenties was perfect. Our driver Ceaser was a sweet heart, kind, gentle & always on time or even a tad early. We knew we could depend on him. Our tour guide Josue was wonderful, helpful & very knowledgeable. Our trip to Oaxaca was a dream come true and our hotel at Hotel La Parra was amazing. The pool & bar side service were wonderful. Our trip to Mezcal country was a special experience. We also were blown away with the rooftop access and terrace at our second hotel in Oaxaca. Our last night was in the cute Mexico City neighborhood of Coyoacan and we loved our quaint b&b at Casa Jacinta, but the showstopper & grand finale Gastronmic workshop & coffee tasting was beyond any experience we could have imagined. It was the best way to end a dream vacation and left us full with happiness!

Activity Reviews
Tequila Distilleries Tour
Tequila Distilleries Tour
Guadalajara

Loved our guide & driver and the town of Tequila. I do think there was a little miscalculation of time and we didn't get to go to Jose Cuervo as we had been told. But what I appreciated about the guide was he wanted to make us happy and found a way to get us a tour at Sauza. That really was impressive to see how much they wanted us to have a good experience. The lunch was a little long in time but was a great choice for food & atmosphere. We really enjoyed the day.

Quality of Experience
timing of sightseeing
Guides, Drivers and Staff
Kind & Helpful
Transport
On time and enjoyed their company. It was great as we got familiar w/ them having them on other tours
Tlaquepaque: "The Magic of Cacao"
Tlaquepaque: "The Magic of Cacao"
Mexico

A mouth watering sensory journey for your pleasure! This was an amazing tasting & educational experience. I learned so much and felt this was a special session that I would highly recommend to anyone.

Quality of Experience
The food, samples, drinks, atmosphere were top notch
Guides, Drivers and Staff
Educational & helpful
Transport
On time and helped with carrying my purchases!
Tlaquepaque: The artisan's route
Tlaquepaque: The artisan's route
Guadalajara

This was a magical & visual experience I will never forget. Seeing all the town decorated for Dias de Los Muertos and the vendors and Catrinas was eye candy and made me so happy. I felt like this was my DisneyWorld experience. Loved seeing the town, alters, vendors and more. A special town with a special celebration.

Quality of Experience
Getting my face painted, watching the Brides Parade
Guides, Drivers and Staff
Helpful and knowledgeable
Transport
knew the short cuts to avoid traffic
Archaeological Tour in Monte Albán
Archaeological Tour in Monte Albán
Oaxaca

A great place to visit to get the history of the area. It was a hot day and very busy so we cut the trip a little bit shorter. We appreciated the guide letting us cut the trip shorter as the information was alot to absorb.

Quality of Experience
Give options of 2 or more hours
Guides, Drivers and Staff
not sure
Transport
Walk through Oaxaca's colourful streets
Walk through Oaxaca's colourful streets
Oaxaca

I did not personally do this tour as I wanted to see the Dias De los Muertos parade (we were not told about this by Leslie) but by our hotel and this was a priority. My roomate enjoyed the thour and thought it was great. She left it an hour early to go with me to the BIG parade!

Quality of Experience
seeing the town
Guides, Drivers and Staff
Transport
The Mezcal Route
The Mezcal Route
Oaxaca

A wonderful day with lots of stops to see many things that make Mezcal country special. Loved the variety of places we visited and the two different type Mezcal Distilleries. They really were informative and the Mezcal was yummy. Our private dinner at a families house was very special and the food was very good.

Quality of Experience
The whole day
Food
Homemade food was wonderful
Guides, Drivers and Staff
Anna was a beautiful lady with a kind heart & very knowledgeable. She just needed to speak a bit louder
Transport
Wasn't so comfortable in the van. The driver never attemtped to talk to us. He wasn't mean just no connection w/ us
Biking tour and street art
Biking tour and street art
Oaxaca

My Birthday Day was kicked off with this amazing Bike Street Art Tour and it did not disappoint! The guide Shai was amazing, kind and spirtual. She made the trip 5 star. Her kindness & help was beyond. Somehow we had no confirmation number and they initially were not going to let us on the trip. I was so upset, but she was kind, patient and spoke to Kim Kim so they could provide an email confirmation. Luckily it worked out. The tour itself was perfect. Plenty of stops to see art, hear explanation and a few stops to galleries as well. A perfect size group too and the best way to cover a lot of ground in the busy city roads of Oaxaca.

Quality of Experience
All
Guides, Drivers and Staff
Shai was the best tour guide ever
Transport
Bikes were comfy and great to have mountain bikes on the cobblestone roads
Learn how to prepare delicious traditional food
Learn how to prepare delicious traditional food
Mexico City

This experience was truly one of the highlights of the week and a perfect ending to a perfect vacation! The education & guidance for our cooking experience was superb. We learned techniques on how to chop veggies, prepare food and tricks w/ garlic. The menu that was provided was so much and a great way to learn about Mexican culture and dining. The food was delicious and our Host Chef was excellent. He truly made us feel comfortable and he was very entertaining & engaging. This experience was exciting, enjoyable and full of passion.

Quality of Experience
The Chef, his direction, menu and the whole experience!
Food
The Guacamole, Mezcal, Coffee Drinks, Rice, and putting it all together
Local specialist: Leslie Pérez

Guadalajara and Oaxaca, Mexico. My friend, D...
Mexico | Oct 28 - Nov 6, 2022

C
Carol G.
Avon, CO | Reviewed on Nov 08, 2022
Guadalajara and Oaxaca, Mexico. My friend, Deb Weed, organized the trip and worked extensively with Leslie on planning and Ximena on the details. So I was along for the ride. From my prespective, the trip was fabulous. Our guide (Josue) & driver (Caesar) in Guadalajara were friendly, prompt, sincere and flexible. We felt like they were our friends when we left. Day trip to Tequila was memorable. In Oaxaca, our guide for our art bike tour (Shai from Coyote Aventuras) and Ximena helped... Read more

Guadalajara and Oaxaca, Mexico. My friend, Deb Weed, organized the trip and worked extensively with Leslie on planning and Ximena on the details. So I was along for the ride. From my prespective, the trip was fabulous. Our guide (Josue) & driver (Caesar) in Guadalajara were friendly, prompt, sincere and flexible. We felt like they were our friends when we left. Day trip to Tequila was memorable. In Oaxaca, our guide for our art bike tour (Shai from Coyote Aventuras) and Ximena helped us through a miscommunication issue which was resolved satisfactorily. Ximena was available every step of the way to help. She was awesome. Last night was in Mexico City before our departure, we did a cooking class with Luis Alfonzo, chef of Barra de Cafe de Malinche which was over the top. I will definitely recommend KimKim to my friends.

Hotel Reviews
Hotel Morales Historical & Colonial Downtown Core
Mexicaltzingo, Guadalajara, Jal.

We loved this hotel with its rich history. Beautiful courtyards and centrally located. The restaurant was an added plus since some nights we were too tired to venture out. Staff was very accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel De La Parra
Oaxaca

This smaller hotel was perfect for us. The location was perfect and within walking distance for all of the Day of the Dead feastivies and sightseeing. The staff was very helpful. Loved the pool area and the ability to get a cocktail in the afternoon. Breakfast was delightful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Suites de la Parra
Oaxaca

Only stayed one night, but loved the penthouse suite. Large suite with outdoor patio and 360 degree views. Lots of stairs to the penthouse.

Casa Jacinta Guest House
Del Carmen, Coyoacán, Ciudad de México

Only one night here but wish it were more. Property was cute and quaint in a good neighborhood.

Activity Reviews
Tlaquepaque: "The Magic of Cacao"
Tlaquepaque: "The Magic of Cacao"
Mexico

Christina Taylor was amazing with this private experience. You could tell she was passionate about her work and shared that passion with us. Loved the pairing portion of the tasting.

Quality of Experience
Guides, Drivers and Staff
Josue (guide) and Casear (driver) were professional, knowledgeable and very friendly.
Learn how to prepare delicious traditional food
Learn how to prepare delicious traditional food
Mexico City

Loved this private experience! Luis, our chef, was amazing, friendly and professional. The food we prepared was delicious and we learned that everything is used in one form or another. Highly recommend this experience.

Local specialist: Leslie Pérez

We really appreciated Leslie’s Mazunte recommendation...
Mexico | Oct 21 - Oct 29, 2022

J
John K.
Santa Barbara, CA | Reviewed on Oct 31, 2022
We really appreciated Leslie’s recommendation to visit Mazunte. It was exactly the kind of quiet, private, low key beach getaway we were looking for. Casa Lu hotel was perfectly located, clean, relatively upscale for the area, friendly staff, bar/restaurant on the beach. Loved that the infinity pool was steps away from the sand so you could lounge in the fresh water while taking in the dramatic coastline. Outstanding dinners at Navigante in San Agustinillo and Alquamista in nearby Zipolite.... Read more

We really appreciated Leslie’s recommendation to visit Mazunte. It was exactly the kind of quiet, private, low key beach getaway we were looking for. Casa Lu hotel was perfectly located, clean, relatively upscale for the area, friendly staff, bar/restaurant on the beach. Loved that the infinity pool was steps away from the sand so you could lounge in the fresh water while taking in the dramatic coastline. Outstanding dinners at Navigante in San Agustinillo and Alquamista in nearby Zipolite. Also enjoyed our 3 days in Oaxaca city. Excellent tour guide, Leonardo, took us on a private city tour, as well as visits to local archeological sites, a mescal production facility, the giant Tule tree and a small weaving village. A former teacher, he was incredibly knowledgeable and enthusiastic. the best! Food was ok, but didn’t live up to the foodie capital reputation we’d heard. Only downside was returning with dysentery as we were not particularly careful about ice in drinks, salads, etc. Otherwise, great trip and Kimkim was helpful, responsive and professional.

Hotel Reviews
Los Pilares
Oaxaca

Clean, good location, lush rooftop restaurant for breakfasts, walking distance from town. Pool was tiny, for dipping only. Rooms surround an open courtyard which amplifies sound. So between hotel guests, motorbikes and street partiers, it was quite noisy at times. But that’s pretty typical for the city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Lu Mazunte

Clean, private, well maintained, excellent location, only property in the area with the pool located right next to the beach so you could enjoy both at once. Beachside bar and restaurant was great for breakfasts, lunch and drinks. large rooms all have spectacular views, A/C and were cleaned and restocked daily. Though a bit pricey for the area, the location and comfort were worth it to us. We’ll definitely return.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Leslie Pérez

Mexico City, Puebla and Oaxaca - 14 days
Mexico | Aug 28 - Sep 10, 2022

V
Victoria O.
United Kingdom | Reviewed on Oct 20, 2022
I can't recommend Jorge and the team at KimKim highly enough. We will certainly use them again in future. We shared our priorities with Jorge (we wanted a mix of foodie tours and historic sites) and he proposed the perfect itinerary. We felt like we saw all the highlights of the cities, but nothing felt rushed, because of the very smooth transfers and daily updates/info from the local agent. The hotels were wonderful and very central. The private guides we had were also fantastic and... Read more

I can't recommend Jorge and the team at KimKim highly enough. We will certainly use them again in future. We shared our priorities with Jorge (we wanted a mix of foodie tours and historic sites) and he proposed the perfect itinerary. We felt like we saw all the highlights of the cities, but nothing felt rushed, because of the very smooth transfers and daily updates/info from the local agent.

The hotels were wonderful and very central. The private guides we had were also fantastic and spoke extremely good english (which was helpful as our spanish is non-existing!). The best part of the trip for us was Oaxaca, especially the last few days where we had a couple of trips out of the city to see the Mescal distilleries, participate in a rural cooking class and visit a traditional textile workshop.

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Replied on Oct 24, 2022

Hola Viki,

I am thrilled to know that you had such a unique and authentic experience in this beautiful country. We definitely believe that having good logistics helps a lot to make the most of the time, we seek to work with high quality guides and it is a great satisfaction that you were very happy with their work. Mexico awaits you and Mark with open arms and we look forward to welcoming you back very soon.
Happy Travels,
Jorge & Rutopía Team

KimKim service was fantastic and will use again!
Mexico | Sep 22 - Sep 26, 2022

S
Shawana G.
Cypress, TX | Reviewed on Sep 28, 2022
This was my first time using KimKim and was phenomenal in many ways. It was like having a personal guide with me and my group of 8 friends throughout my entire birthday celebration. They set up a personal chef, photographer, five days of transportation and excursions. The only thing that I am not totally favorable about is the lack of transparency in the pricing model. I had a friend to cancel and hike I understand the no refund policy after thirty days, we all know that all... Read more

This was my first time using KimKim and was phenomenal in many ways. It was like having a personal guide with me and my group of 8 friends throughout my entire birthday celebration.

They set up a personal chef, photographer, five days of transportation and excursions.

The only thing that I am not totally favorable about is the lack of transparency in the pricing model. I had a friend to cancel and hike I understand the no refund policy after thirty days, we all know that all excursions can be cancelled and refunded up until
About 48 hours before the trip.

But, I will let that go because everything was planned out perfectly and took allllllllllll the stress away from me. Any issues that we had Ximena and Melina were only a WhatsApp chat away. I honestly rate these ladies 7 stars!!!!!!

Leslie did great on the planning but was often slower for someone who lacks patience (me), but once the trip was handed over the Ximena and Melina the responses were within seconds. This brought me so much comfort and my group was amazed at how responsive they were at all hours!!!

Activity Reviews
Mexican Dinner Party!
Mexican Dinner Party!
Nuevo Vallarta
Quality of Experience
Guides, Drivers and Staff
Transport
Sunset in a Sailing Boat
Sunset in a Sailing Boat
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
City tour & Tequila Tasting
City tour & Tequila Tasting
Puerto Vallarta
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leslie Pérez

An unforgettable Mexico vacation experience with Kimkim
Mexico | Aug 13 - Aug 21, 2022

W
William W.
Los Angeles, CA | Reviewed on Aug 22, 2022
We had a fantastic experience with the Kimkim staff and the tour guides they connected us with. Adrian our Mexico City food tour guide was amazingly knowledgeable and conscientious. The food in Mexico City is so delicious and we got to experience all sorts from markets to street vendors to high end pastries. Luis our guide in Tenochtitlán was friendly and easy going with all our questions and our kids. We learned so much about the history of Mexico and how it influences the culture of... Read more

We had a fantastic experience with the Kimkim staff and the tour guides they connected us with.

Adrian our Mexico City food tour guide was amazingly knowledgeable and conscientious. The food in Mexico City is so delicious and we got to experience all sorts from markets to street vendors to high end pastries. Luis our guide in Tenochtitlán was friendly and easy going with all our questions and our kids. We learned so much about the history of Mexico and how it influences the culture of modern Mexico. Jorge set us up with some amazing food while on the trajiñeras and gave us the historical perspective of Coyoacán .

Willy in Puerto Escondido was a local who knew about everything in the area and was always on time, was great with kids and went out of his way to make the trip great.

I’m so glad we had Ximena on WhatsApp the whole time. It was so great to have her there to confirm tours and adjust schedules, and even in one case help us figure out what to do when one tour was no longer available due to weather.

Activity Reviews
Sweets & streets! Family-Friendly Historic Center Tour
Sweets & streets! Family-Friendly Historic Center Tour
Mexico City

Adrián was an amazing guide, a chef and pastry maker himself he was so knowledgeable about the world of food and about Mexico City’s gems. Great with kids and fun to spend the day with.

Release of baby turtles in La Escobilla
Release of baby turtles in La Escobilla
La escobilla

We got to see a turtle lay eggs and release baby sea turtles! What a unique and wonderful experience. Willy was the ultimate driver and guide.

Local specialist: Leslie Pérez

Highlights of Mexico with an eco-tourism focus
Mexico | Aug 1 - Aug 11, 2022

G
Grainne A.
Ireland | Reviewed on Aug 18, 2022
Karen helped us plan our honeymoon to Mexico and we couldn't be happier with our trip.
She took everything we discussed on board and planned our 11 day trip with all our specifications in mind. The process of planning was very smooth and we had regular contact with Karen with additional updates to the itinerary. She was very receptive to any changes we needed to make and was extremely helpful in reorganising part of the trip when I made an error with flights.
The holiday itself was... Read more

Karen helped us plan our honeymoon to Mexico and we couldn't be happier with our trip.
She took everything we discussed on board and planned our 11 day trip with all our specifications in mind. The process of planning was very smooth and we had regular contact with Karen with additional updates to the itinerary. She was very receptive to any changes we needed to make and was extremely helpful in reorganising part of the trip when I made an error with flights.

The holiday itself was exceptional. We knew at all times who we needed to meet and where we needed to meet them and had daily correspondence with Ximena over What's app.
The mix of activities and excursions was exactly what we had hoped for and I feel like we got to experience a broad view of Mexico.
Our personal highlights were the food tasting and historical tours in Mexico City where we had private tours with some very experienced chefs.
We also got to experience some eco-tourism on the Yucutan and get an idea of modern Mayan culture. One of the best parts of our trip was the cultural emersion tour in Nuevo Durango. Because of these small tours we got to visit lots of hidden cenotes and small villages that we would otherwise never have been aware of.

Every day of our trip had an excursion planned but left plenty of time to explore locally in the evenings. I cannot recommend kimkim, and Karen in particular, enough. I would never have been able to plan such a varied trip without her.

Hotel Reviews
Cabins in Nuevo Durango

We stayed in one of the cabins in Nuevo Durango as part of a cultural tour of the area and it was one of the best nights we spent in Mexico. The cabin itself is rustic and sparse but very clean and the bed was incredibly comfortable. The cabins each had a toilet and shower and mosquito net for protection. The wifi didn't stretch to the cabin but this didn't limit the experience in any way, and moreso created an unplugged, relaxing night. We had delicious lunch, dinner, and breakfast, all cooked locally and our guide, Jose, was really excellent at showing us around the area and bringing us to the cenote in the centre of the town.

Authenticity & Character
Staff
Cleanliness & Comfort
Casa González
Mexico City

Great location with easy access to town and nice local restaurants. We felt very safe in the area and there were always plenty of people around. The room was beautiful and comfortable and the staff at the front desk were very helpful. Breakfast each morning was delicious with a good variety of Mexican and international food on the menu. Our only issue was with the timing of the room cleaning. We arrived back from trips late in the afternoon most days and our room hadn't yet been cleaned and on one occasion the cleaner arrived while we were in our room (around 4pm) and we had to leave for half an hour while the bathroom bins were emptied and the room cleaned. Despite this we really enjoyed our stay and would happily visit again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gayser
Valladolid

Great location that was a short walk to the main square and restaurants. The room was clean and comfortable and the air-con was great. We were on the ground floor and there was a lot of noise with music playing in the lobby at night which made it very hard to sleep. The breakfast was limited, just toast and fruit, so we wouldn't have relied on it as a full meal for the morning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
too much noise from music playing in the lobby at night
HM Playa del Carmen
Playa del Carmen

Beautiful and clean hotel with a great pool and bar service. Check-in was very straightforward but there is no elevator in the building so we had to carry heavy suitcases up 2 flights of stairs. Location was great and just a few minutes walk away from the main strip but far enough away that there was no noise at night. There's also a secure carpark which was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fiesta Americana Viaducto Aeropuerto
Mexico City

Brief overnight stay between flights. Very nice and clean hotel with great airport shuttle service. Check-in was very straightforward and the staff were very helpful. Very clean and comfortable.

Activity Reviews
Shared biking experience through Teotihuacan "The City of the Gods"
Shared biking experience through Teotihuacan "The City of the Gods"
Mexico City

Really pleasant morning biking around Teotihuacan with our guide. We got to visit one of the nearby caves and learn a bit about Aztec customs and auras which was fun! A light lunch was included which was enjoyable before heading back out in the sun. We also had a visit to a local craftsman who showed us how some of the obsidian ornaments are created. Our guide was great and full of information about the mathematics and construction of the pyramids. Really enjoyable tour overall

Float in the Muyil Sian Ka'an Biosphere Reserve with transportation from Cancun.
Float in the Muyil Sian Ka'an Biosphere Reserve with transportation from Cancun.
Cancún

Cannot recommend this tour enough. The reserve has a gentle current so we spent 40 mins in a very relaxing natural lazy river. Our guide filled us in on how the Mayans used the lagoon and pointed out native plants and fossils as we drifted along. We really didn't want to leave!

Local specialist: Karen Quintero

Thank you Leslie and Ximena🙏🏻
Mexico | Jul 15 - Jul 22, 2022

Jessica
Jessica M.
Albuquerque, NM | Reviewed on Jul 23, 2022
Thank you Leslie and Ximena🙏🏻 Our Mexico City and Playa Del Carmen trip was so enjoyable and carefree thanks to all your planning for us. Every transfer, tour and reservation went according to plan and my daughter and I felt completely safe and taken care of💞 Read more

Thank you Leslie and Ximena🙏🏻 Our Mexico City and Playa Del Carmen trip was so enjoyable and carefree thanks to all your planning for us. Every transfer, tour and reservation went according to plan and my daughter and I felt completely safe and taken care of💞

Hotel Reviews
Histórico Central Mexico City
Mexico City

The service at the Historic was fantastic. The desk was always so helpful with information, reservations and assisting with transport. The complimentary breakfast was delicious and tge 24-hour cafe was very convenient. The hotel was clean, lovely and centrally located. Our room was a bit small and had no view yet cozy. Thank you Historic Central!

Authenticity & Character
Beautiful hotel!
Location
Right in the middle of everything!
Staff
Very friendly and helpful!
Cleanliness & Comfort
Room was clean and cozy but a bit small.
Thompson Beach House Playa del Carmen
Playa del Carmen

This hotel was centrally located near center of town and the beach. Our room was just lovely with a fabulous view of the pool. Bring some white noise however since it does get loud at night from the pool and beach bars. The staff was beyond helpful. It was wonderful that we could use the rooftop pool at the sister hotel and we met so many wonderful people at the beach pool. My daughter and I really enjoyed our time at the Thompson Beach Hotel.

Authenticity & Character
Location
Center of everything
Staff
Cleanliness & Comfort
Local specialist: Leslie Pérez

Oaxaca - city and beach magic
Mexico | Jul 8 - Jul 16, 2022

Lisa
Lisa H.
Houston, TX | Reviewed on Jul 20, 2022
This is the second time we used kimkim for our trip planning and this is the second wonderful experience that we had. The trip was wonderful, the guides and tours were great, and we had great peace of mind knowing that the details were taken care of. I find the planning process painless and flexible so we get the kind of trip that we want. Both Lelie and Melina were prompt in their communications. Although we didn't have any problems, I knew we were just one chat away from getting help which... Read more

This is the second time we used kimkim for our trip planning and this is the second wonderful experience that we had. The trip was wonderful, the guides and tours were great, and we had great peace of mind knowing that the details were taken care of. I find the planning process painless and flexible so we get the kind of trip that we want. Both Lelie and Melina were prompt in their communications. Although we didn't have any problems, I knew we were just one chat away from getting help which is a nice feature in a foreign country.

I highly recommend the guides we had, Alex from Etnotouristica and Margot from Vamos o Que?. They really knew their stuff and we feel we got very unique tours tailored to our specific interests. And thanks to Alex, we got to see one of the pre-festival parades on our first day which was a real highlight for me.

Overall, I highly recommend kimkim and we will use them again.

Hotel Reviews
Hotel Boutique Parador San Miguel
Oaxaca

We loved this hotel. Fantastic location and adorable accommodations. Very friendly staff. We would definitely stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Santa Fe Hotel
Puerto Escondido

Great location but the hotel was showing some wear and tear. The food and staff were great. The hotel had very unreliable internet which became frustrating (we never got it in our room, we had better luck in the restaurant).

Authenticity & Character
Location
Across from the beach!
Staff
Very friendly and helpful.
Cleanliness & Comfort
Internet. Need to improve reliability of internet in the rooms. The room was looking a little worn out.
Activity Reviews
Oaxaca city artistic tour
Oaxaca city artistic tour
Oaxaca

Loved it, small group, great way to experience the block print art of Oaxaca and it was great to meet some artists. The chocolate tasting was a nice surprise and a great way to break up the walk.

Quality of Experience
Guides, Drivers and Staff
Transport
This is a walking tour. Be prepared to walk!
Gastronomic Indigenous Roots
Gastronomic Indigenous Roots
Oaxaca

Amazing meal! Quite a treat, beautiful presentation and delicious food.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Leslie Pérez