Kimkim Trip Reviews for Peru

4.9
Based on 492 ratings
Read 492 verified reviews by travelers who booked their trip to Peru on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Salkantay Trek to Machu Picchu
Peru | Dec 28 - Jan 6, 2018

E
Ellen A.
Middletown, CT | Reviewed on Jan 22, 2018
Thank you, Haku, for arranging this wonderful trip. All aspects of the Salkantay trek were excellent. Our guide, Rubin, was knowledgeable about all of the logistics and provided us with lots of information on local culture and customs, and plants and history. Our first evening accommodation at the refuge at Soray Pamp was a great start. We were served a delicious lunch and the refuge was rustic but lovely. We could see Mount Salkantay in the distance. We took a day hike to Glacial Lake... Read more

Thank you, Haku, for arranging this wonderful trip. All aspects of the Salkantay trek were excellent. Our guide, Rubin, was knowledgeable about all of the logistics and provided us with lots of information on local culture and customs, and plants and history.

Our first evening accommodation at the refuge at Soray Pamp was a great start. We were served a delicious lunch and the refuge was rustic but lovely. We could see Mount Salkantay in the distance. We took a day hike to Glacial Lake Humantay which was spectacular. We were welcomed back with a delicious dinner cooked by the gentleman who ran the lodge.

The day 2 hike over the Salkantay pass to Chalullay was grueling but satisfying. We arrived at Chalullay in the late afternoon. Accommodations were a bit chilly but beds were comfortable. Day 3 we hiked through rainforest cloud, a more gentle up and down hike with lush vegetation and views of the river. The evening at the Coffee plantation was a highlight. Fredy the owner and his family were wonderful hosts and the accommodations were very nice. We enjoyed the warmer climate at this elevation. With our guide translating, Fredy showed us the step by step process from growing and harvesting the coffee beans to roasting them for our breakfast. From here we started on an Inca trail with a long but not as challenging hike.

Highlights were the ruins of Llactapata and lunch with views to Machu Picchu. At the end, we took a short train ride to Aquas Caliente and Macchu Picchu. We were very glad to have the opportunity to climb Huayna Picchu on our visit to Macchu Picchu. At Nicole's recommendation, we added an evening in Ollantaytambo where we enjoyed the lively town square, local activity, and the ruins. On our return trip to Cusco by car, we explored the salt mines and a village were weaving and knitted goods were produced and sold. The knitted goods in Peru are beautiful.

We also booked 3 days in the Amazon rainforest in Puerto Maldonado, also arranged by Nicole and Haku. Our guide Efraim was excellent-- extremely knowledgeable and helpful. And Freddy, the local contact who picked us up by boat, cooked us lunch and carried our luggage through the jungle had endless energy. Our stay at Lake Sandoval lodge was memorable. Great food and service and the setting, overlooking the lake was memorable. The lake was full of otters, caiman, and fish, and at the water's edge, we enjoyed the monkeys and variety of birds.

We would highly recommend Haku to plan a custom itinerary for a Cusco based travel adventure.

Local specialist: Nicole and Bill Koch
Nicole and Bill
Nicole and Bill Koch
Local specialist in Cusco, Peru | Replied on Apr 05, 2018

Thank you Ellen for the Review. It was lovely meeting your family and helping you on this trip of a lifetime!

Journey through Peru & Bolivia
Peru | Jan 11 - Jan 11, 2018

Ingfah
Ingfah S.
Thailand | Reviewed on Jan 22, 2018

Initial planning process was great - Stephanie was knowledgeable, assisting, and patient. However, the service "during" the trip was a bit inconvenient. Stephanie was hard to contact and in the moment we couldn't reach out to anyone, like the time we arrived at Uyuni but no one was there to pick us up, we waiting til 10 am local time Peru to call Stephanie, but still we couldn't reach her.

Other than that the trip was well organized with great guides in every stop. Especially our Macchu Picchu guide and Norma from Puno. Our Uyuni guides were great too.

Local specialist: Stephanie Guerra
Stephanie
Stephanie Guerra
Local specialist in Cusco | Replied on Feb 21, 2018

Hi Ingfah,

It was great to plan this trip for you and the group and meeting you!. Sorry about the contac issue, sometimes signal is not that strong in Bolivia and specially in Uyuni. I'm glad you had a good time!

North Peru
Peru | Dec 24 - Jan 7, 2018

Darlene
Darlene C.
Canada | Reviewed on Jan 19, 2018
Our trip was full of activity and adventure in Northern Peru for 2-1/2 weeks. Our guide Jhon was young and full of energy and our driver Carlos was an attentive, safe driver. In Trujillo, we thoroughly enjoyed the Sun and Moon Temples and Chan Chan. The demonstration of the straw boats and cooking class in Huanchaco was fantastic. Heading into the Andes is spectacular. Outside Cajamarca, we loved our hike through Cumbemayo to see the remarkable Andean water works. The Revash was very... Read more

Our trip was full of activity and adventure in Northern Peru for 2-1/2 weeks. Our guide Jhon was young and full of energy and our driver Carlos was an attentive, safe driver. In Trujillo, we thoroughly enjoyed the Sun and Moon Temples and Chan Chan. The demonstration of the straw boats and cooking class in Huanchaco was fantastic.

Heading into the Andes is spectacular. Outside Cajamarca, we loved our hike through Cumbemayo to see the remarkable Andean water works. The Revash was very interesting and we enjoyed our horse ride to the site. Visiting Miguel in his workshop and painting our own Sarcophagus was a lot of fun. Perico and Lola's private conservation property in the Utcubamba Valley was so beautiful and was a favourite of ours. It was hard to say goodbye to them and the family they had visiting at the time. Then off to Kuelap by cable car and another hike to the site...fantastic!

The biggest surprise and highlight for us was our stay at Villa del Monte in the coffee country of Rodriguez de Mendoza. We have a coffee roasting business and requested some time with coffee growers. The home we stayed at in the area was really great and the caretakers living next to the home were warm and friendly. We did an afternoon at an underground cave that was pretty cool although fitting through a small hole to start was a little scary but worth the effort. The best part for us was spending our time with the coffee farmers (owners of Cafe Monteverde) who provided us with such a detailed education of their business from the growing of the coffee at their farm (tasting included) to going to their laboratory in town to watch and participate in grading and cupping of the coffee. This was fantastic for us.

The Gocta Falls is another favourite. The hike is fairly difficult so the horses came in handy. Lunch at the Gocta Lodge is outstanding and so is the view. Our last stop on the coast was the Pyramids of Tucume and Museum Tumbas Reales with the latter being our favourite museum.

With a little more time, Jhon will get better at his English. It's good but sometimes we had translation difficulties. He is a great guide and really cares about what he does. Both him and Carlos were always available and willing to make things work for us.

Thank you Phima Voyages for a great adventure in Northern Peru!
Darlene & Gary Carlton

Local specialist: Martina Capel
Martina
Martina Capel
Local specialist in France | Replied on Jan 24, 2018

Dear Darlene and Gary,

Thank you so much for your nice comments.

I am so glad that you enjoyed your trip. It was a lot of fun planning it for you, as it gave me the opportunity to include activites and adventures. You had enough time to meet with the locals and interact, like at the coffee experience :)

If you have any pictures you would like to share, don't hesitate to send them through to me.

Warm regards,
Martina

Peru ~10 days
Peru | Nov 15 - Nov 23, 2017

Amy
Amy W.
Hong Kong | Reviewed on Dec 04, 2017

Miguel is friendly and helpful. 1 of the best i have met. Carlos is nice too altho' due to language barrier, we didn't interact much.

i guess the best part of Miguel is he can take great pictures! now I have headaches with so many potential IG post-able photos!

As for Lima, Arturo definitely knows where the good local food is. we had a great time of food sampling.

thanks again.

Local specialist: James M
James
James M
Local specialist in Cusco, Peru | Replied on Dec 05, 2017

Hi Amy, thanks for your comments. We're pleased you had a great time with Miguel and in Lima dining out. If you're coming back to South America let us know :) best James

Machu Picchu & the Sacred Valley
Peru | Nov 18 - Nov 26, 2017

S
Steve M.
New York, NY | Reviewed on Dec 01, 2017

James, Mayra and the entire Quechua Trek team were incredibly helpful, responsive, and professional in setting up a trip customized to our needs. Everything went off without a hitch, in spite of very short notice and some real time adjustments. Our guide, Yilbert, and driver, Paul, were both the ultimate in professionalism and tailored the entire experience to our desires. In addition, Yilbert's historical knowledge, and deep cultural engagement made all the difference in our experience!

Local specialist: James M
James
James M
Local specialist in Cusco, Peru | Replied on Dec 01, 2017

Thanks for your comments Steve, we're really pleased you had a great time with Yilber, he's a top guy. The guides make the difference on a tour like this and it's great you got the benefit of their experience. We'd love to see you back in Peru! best James

Peru ~10 days
Peru | Nov 15 - Nov 23, 2017

Vicky
Vicky S.
San Mateo, CA | Reviewed on Nov 26, 2017
James and Mayra have been great throughout the itinerary planning process. Responsive and flexible, and they give very sensible suggestions. Our guide in Cusco Miguel was great too - he knows the area in and out and is quite resourceful in accommodating our requests (dinner choices, getting local SIM card, etc.) Special touches were much appreciated, such as picnic lunch prepared by Quechua's private chef when we arrived, off the beaten path hikes in Yucay, great recommendations on dinner... Read more

James and Mayra have been great throughout the itinerary planning process. Responsive and flexible, and they give very sensible suggestions. Our guide in Cusco Miguel was great too - he knows the area in and out and is quite resourceful in accommodating our requests (dinner choices, getting local SIM card, etc.)

Special touches were much appreciated, such as picnic lunch prepared by Quechua's private chef when we arrived, off the beaten path hikes in Yucay, great recommendations on dinner restaurants in Sacred Valley, to name a few.

BTW we compared Quechua Treks with other providers such as Jacada, Audley, andBeyond, etc., and found Quechua (on Kimkim platform) to be the easiest to work with, most reasonable in price, and with the most approachable folks. Perfect for us, travelers who want something in between "roughing it" and "absolute luxury". The other providers might offer additional concierge service e.g. booking great restaurants, but it may not be guaranteed and you definitely pay for it.

Net net, Quechua is legit and good people, work with them!

Local specialist: James M
James
James M
Local specialist in Cusco, Peru | Replied on Nov 27, 2017

Thanks for your review Vicky, we're really pleased you had a great trip. We always try to deliver a bit extra to make our tours more enjoyable & take our travelers to places that are more traditional and less well known and we're delighted that you enjoyed your time with Miguel. It was great to have you with us and keep in touch! best regards, James

Keilap
Peru | Nov 16 - Nov 21, 2017

Marilyn
Marilyn S.
| Reviewed on Nov 26, 2017

Everything was splendid before , during, and after the trip. The only thing that was REALLY hard was the hike to the lodging at Keulap.

Local specialist: Martina Capel
Martina
Martina Capel
Local specialist in France | Replied on Dec 24, 2017

Dear Marilyn,

Thank you for your review. It is a steep hike to Sra. Teodula, but it is just a beautiful place to be. I am glad that you enjoyed your night there as well as the entire trip.

Happy travels throughout South America !
Warm regards,
Martina

Explore Northern Peru: Cajamarca to Chachapoyas
Peru | Oct 22 - Oct 28, 2017

Beata
Beata N.
Canada | Reviewed on Nov 19, 2017
Very professional and high-quality service from Martina, accommodating all of our requests and needs during the trip. The North part of Peru is not very well advertised and there are not too many tourists in this area (good for people like us, who really enjoyed the real Peru experience, not overtaken by tourism industry yet.) We were nicely surprised and definitely I would suggest using this as a key point in the advertisement of this region. So thank you, Martina, for pointing to us these... Read more

Very professional and high-quality service from Martina, accommodating all of our requests and needs during the trip.

The North part of Peru is not very well advertised and there are not too many tourists in this area (good for people like us, who really enjoyed the real Peru experience, not overtaken by tourism industry yet.) We were nicely surprised and definitely I would suggest using this as a key point in the advertisement of this region. So thank you, Martina, for pointing to us these incredible places to see and stay.

Kuelep, Mausoleum of Revish, Sarcophagi of Karajia - amazing sites. Getting to these places through the real Peruvian villages is an attraction on its own. Chachapoyas and Cajamarca - very authentic Peruvian towns with beautiful main squares and beautiful architecture (a little bit disappointing was the fact that there was a major renovation of the main square in Chachapoyas - which we did not expect).

Also, the drive from Cajamarca through the valleys, mountains, and an incredible one-line road was amazing: the views, the trill passing another vehicles and change of sceneries were unforgettable.

Two amazing places we have stayed I would like to mention. Perico and Lola house in Nogalcucho: quiet and isolated house with beautiful private accommodations. Great homemade dinner and breakfast. Lots of options for walks or areas to sit and enjoy the beauty of their place.
Another is in Cocachimba hostel Sacha Puyo (best view on Gocta falls). The views and quietness of this place are out of this world.

Even though we did not have a guide, our driver Beto was able to give us enough info so we did not feel lost without knowledge of Spanish. But the knowledge of a minimum of Spanish language is a must when traveling in this region so I would recommend to always let people know about this fact. In general people in Northern Peru do not know English.

Local specialist: Martina Capel
Martina
Martina Capel
Local specialist in France | Replied on Dec 24, 2017
Dear Beata, Thank you so much for taking the time to write a such long overview. I am very happy that you enjoyed your stay in the amazing region of Amazonas. Everything you mention is absolutely true. The region is still rather untouched from tourism and it gives you the opportunity to meet authentic people and to share their passion (like with Perico and Lola). On the other hand, without any Spanish knowledge and only with English, it is rather a challenge. I'm glad that Beto could be of... Read more

Dear Beata,

Thank you so much for taking the time to write a such long overview. I am very happy that you enjoyed your stay in the amazing region of Amazonas.

Everything you mention is absolutely true. The region is still rather untouched from tourism and it gives you the opportunity to meet authentic people and to share their passion (like with Perico and Lola). On the other hand, without any Spanish knowledge and only with English, it is rather a challenge. I'm glad that Beto could be of assistance to you.

Once again, thank you for your encouraging comments that I will pass on to all the people involved.

Warm regards to you and your husband,
Martina

17 day Peru adventure
Peru | Oct 27 - Nov 12, 2017

W
Wyn K.
WA | Reviewed on Nov 14, 2017

Very well organized! Had a great time without having to worry about details! Thank you!

Evelyn was very quick to answer questions and make the perfect itinerary for us!

Local specialist: Evelyn Casallo
Evelyn
Evelyn Casallo
Local specialist in Cusco, Peru | Replied on Feb 02, 2018

Dear Wyn,

Thank you very much for your feedback and for your kind words,
Peru has a lot to offer and I am glad to hear you had a great time exploring our country.
Thank you for travelling with us!
Kindest regards,
Evelyn

Ausangate Trek
Peru | Oct 27 - Oct 31, 2017

Kristin
Kristin M.
Augusta, GA | Reviewed on Nov 04, 2017

Wonderful, wonderful experience, booking was seamless and easy. The entire trip was absolutely just amazing. The service was top notch, the equipment was top notch and I have made new friends. There truly is not enough nice things I can say about Quechua Treks and James. This was an amazing trip. The food was excellent as well. I am already in the process of booking several other trips through kimkim and Quechua Treks.

James is amazing. Perfect communication and kept in contact. I'm actually not sure he ever sleeps because he answered every question I had promptly and I work nights!!!!

Local specialist: James M
James
James M
Local specialist in Cusco, Peru | Replied on Nov 04, 2017

Hi Kristin, many thanks for your comments, it's really appreciated by all of the crew here. It was an epic trek but thoroughly enjoyed by the whole team. This is what we love to do and it's a pleasure to have you with us. We're looking forward to planning more things with you in 2018 and we hope we can take you to the next level of trekking! best regards, James

Trip to Peru
Peru | Oct 15 - Oct 19, 2017

Marlynn
Marlynn R.
West Linn, OR | Reviewed on Oct 21, 2017

The trek was the highlight of our 3 week trip to Peru. Food, cooks, overall trekking experience was great. All places we stayed were great, especially the overnight at the hot springs. There was an issue with my sleeping bag: The zipper in my $40 rental sleeping bag was broken from day one. I had to put extra layers on to keep warm on the 1st night. In the afternoon the guide was nowhere to be found and I told him at dinner. Someone went to fix it, but they didn't try the zipper and I went to bed and the clasp fell off so the zipper was broken.

Local specialist: Steve Wilson
Steve
Steve Wilson
Local specialist in Cusco, Peru; Dunedin, New Zealand; Rothenburg ob der Tauber, Germany | Replied on Nov 23, 2017
Hi Marlynn It’s taken me a few days to respond to your review because I’ve been getting to the bottom of how this came to happen with your sleeping bag. Simple gear failure is the answer, and I’m so sorry it caused you this experience . Wilhen, our equipment manager, personally checked your sleeping bag before it went out on your Salkantay trek, but it evidently gave way on the way in and started opening itself. Aldo got it to close again, but then the clasp came off in your hand. Our... Read more

Hi Marlynn

It’s taken me a few days to respond to your review because I’ve been getting to the bottom of how this came to happen with your sleeping bag. Simple gear failure is the answer, and I’m so sorry it caused you this experience .

Wilhen, our equipment manager, personally checked your sleeping bag before it went out on your Salkantay trek, but it evidently gave way on the way in and started opening itself. Aldo got it to close again, but then the clasp came off in your hand.

Our conclusion is that the zips on our National Geographic brand sleeping bags are not strong enough, and we’re sending them all off to get replaced. We’ll also be sending out an extra sleeping bag, to cover any cases like this, on our trips from now on.

I apologise once again for the sleeping bag and I hope other aspects of your trip went some way towards making up for it.

Kind regards
Steve

Best Day Hikes in the Sacred Valley near Cusco
Peru | Oct 12 - Oct 15, 2017

Sarah
Sarah M.
New York, NY | Reviewed on Oct 17, 2017

Nicole was incredible, and took the time to figure out what kind of trip I wanted, then helped me adjust last-minute when I needed to make some emergency changes.

I plan to recommend Nicole to anyone I hear is going to Peru—whether they ask for recommendations or not :)
She was available, helpful, knowledge, and lovely.

Local specialist: Nicole and Bill Koch
Nicole and Bill
Nicole and Bill Koch
Local specialist in Cusco, Peru | Replied on Oct 21, 2017

Thanks so much! It was our pleasure.

Beauty Of Southern Peru - 10-Day
Peru | Aug 11 - Aug 25, 2017

B
Benjamin Z.
Seattle, WA | Reviewed on Sep 13, 2017

Great trip that more than exceeded my expectations. The guides, activities, and accommodations were fantastic. The only thing that I could have improved would have been to do more research myself and request more days hiking.

Having the opportunity to chat with James on the phone could have sparked a discussion of the pace of the trip and whether a more aggressive itinerary made sense for us.

Local specialist: James M
James
James M
Local specialist in Cusco, Peru | Replied on Sep 28, 2017

Hi Ben, many thanks for your comments. We're really pleased you had a great time whilst you were here with us. Having met you, and in hindsight, a phone call would have been a good idea because I think you'd have enjoyed some really good trekking as part of your program.
Please keep in touch, we'd love to help you out if you're coming back to South America.
Best regards, James

hike Inca trail
Peru | Aug 14 - Aug 18, 2017

D
Diana F.
Dalton, MA | Reviewed on Aug 26, 2017

It was the most amazing hike we ever did and Stephanie was of great help from the day we arrived in Cusco until the time we left. The hotels were really nice and all the people were very nice and friendly. One suggestion would be if you will be able to pair the hikers in the group based on abilities; our group was small and that was perfect. Thanks again for the wonderful trip!

Again, Stephanie went above and beyond to customized our trip based on our needs and she helped us from the time we arrived in Cusco until the day we left. Thanks Stephanie! It was a great pleasure to meet you!

Local specialist: Stephanie Guerra
Stephanie
Stephanie Guerra
Local specialist in Cusco | Replied on Feb 21, 2018

Hi Diana,

It was a pleasure to help you with your trip and to meet your family! I'm glad you enjoyed your trip and had a great time on the Salkantay Trek.

peru trip 2017
Peru | Aug 16 - Aug 19, 2017

C
chrisha m.
Canada | Reviewed on Aug 25, 2017

We had a good guide, Joise. To improve, it would have been great if we had more communication from the travel agent.

Everything was good. Had a good driver and perfect guide. Would have liked to have more communication

Local specialist: Nicole and Bill Koch
Nicole and Bill
Nicole and Bill Koch
Local specialist in Cusco, Peru | Replied on Jan 03, 2018

Hello Chrisha,
Thank you for letting us know your thoughts and thank you very much for the review!
Nicole

Best Day Hikes in the Sacred Valley
Peru | Jul 26 - Aug 1, 2017

Andrew
Andrew H.
United Kingdom | Reviewed on Aug 22, 2017

Fantastic communication and great advice from Nicole. The guide and driver were brilliant.

Local specialist: Nicole and Bill Koch
Nicole and Bill
Nicole and Bill Koch
Local specialist in Cusco, Peru | Replied on Aug 25, 2017

Gracias Andrew. Safe travels.

Best Treks to Machu Picchu
Peru | Aug 11 - Aug 19, 2017

Janice
Janice H.
Charlotte, NC | Reviewed on Aug 21, 2017

I had a great first experience with KimKim. I told others about it before even going on my trip. I began to fear it was too good to be true.... no, it was great from start to finish. I was regularly surprised with more than expected... more supported and more amenities than I thought.

I generally interacted with Nicole. She was very responsive, often responding within the hour or early morning after a late night inquiry. She alerted me to a period of a few days where she would be unavailable. Our short notice trip went off without a hitch.

Local specialist: Nicole and Bill Koch
Nicole and Bill
Nicole and Bill Koch
Local specialist in Cusco, Peru | Replied on Aug 25, 2017

Thanks Janice. We were happy to create this trip for you and your son! Take care and Safe Travels.
Nicole

Salkantay Trek to Machu Picchu
Peru | Aug 4 - Aug 14, 2017

M
Mark B.
| Reviewed on Aug 19, 2017
Planning and booking the trip was easy. KimKim connected us with a great tour provider, and always responded quickly to questions and requests. It's rare to find a tour organizer really dedicated to creating a perfect experience, but that's the impression we had with Nicole and Haku. It's not the cheapest option, but hearing about others who had trekked with larger groups we are happy with our decision. Our guide Josias was experienced, patient and a great companion for the 6 days. We... Read more

Planning and booking the trip was easy. KimKim connected us with a great tour provider, and always responded quickly to questions and requests.

It's rare to find a tour organizer really dedicated to creating a perfect experience, but that's the impression we had with Nicole and Haku. It's not the cheapest option, but hearing about others who had trekked with larger groups we are happy with our decision.

Our guide Josias was experienced, patient and a great companion for the 6 days. We stayed in comfortable lodges in epic locations, and really enjoyed the meal on the final night.

There were no hidden costs or surprises, and every detail was covered. This truly allowed us to enjoy one of the best hiking trails in the world.

Local specialist: Nicole and Bill Koch
Nicole and Bill
Nicole and Bill Koch
Local specialist in Cusco, Peru | Replied on Sep 22, 2017

Thanks Mark. Salkantay is an amazing trip and I am so glad you could enjoy it!

Quick trip for an epic hike
Peru | Aug 11 - Aug 15, 2017

Blair
Blair S.
Charlotte, NC | Reviewed on Aug 17, 2017

I only received the one company as an option. Not sure if KimKim restricts the replies to the first company or if only the one company was interested in responding but it would have been good to get multiple companies to reply.

James was great to work with and was VERY fast to respond to questions and concerns.

Local specialist: James M
James
James M
Local specialist in Cusco, Peru | Replied on Aug 18, 2017
Hi Blair, thanks for your review, was great to have you both with us & from what I've heard from the guide we're really pleased you had a great trek.
Kimkim will always match travelers with the specialist in the destination who best matches the specific request. In this way travelers always get the best advice and experience based on their trip or expedition requirements.
It would have been good to hear your thoughts on the trek itself & the service you experienced during your trip. It's an...
Read more

Hi Blair, thanks for your review, was great to have you both with us & from what I've heard from the guide we're really pleased you had a great trek.
Kimkim will always match travelers with the specialist in the destination who best matches the specific request. In this way travelers always get the best advice and experience based on their trip or expedition requirements.
It would have been good to hear your thoughts on the trek itself & the service you experienced during your trip. It's an epic trek & we hope it matched your expectations. We would love to help you out again if you're down this way in future. Please keep in touch, best James

Lima and Machu picchu
Peru | Jul 26 - Aug 2, 2017

D
Danica P.
Australia | Reviewed on Aug 04, 2017

We had a couple of minor hiccups with miscommunication causing delays but Diego always tried to make things right and waited in our hotel lobby to personally apologize. Other than that great service.

Local specialist: Carolyn Frost
Diego
Diego Leon
Local specialist in Cusco | Replied on Oct 04, 2017

Hello Danica!

We are sorry for those inconvenient but glad that you enjoyed your trip.

P.D. Your photos look great!

Diego