Kimkim Trip Reviews for Sri Lanka

Hi Rachel,

Thank you for your lovely feedback. We are just delighted to hear that you enjoyed your tour and I really hope you fell in love with Sri Lanka as much as we here. I already shared your feedback with my team and will make sure to pass it to the guide as well – I am sure he will be very happy!

Wishing you all the best and we hope to welcome you in our paradise island again in the future – there are still many areas to be discovered by you (like Gal Oya area, which is one of my favorites, or the northern part which is extremely interesting!). In case you ever decide to come back, we are here for you and will be happy to assist with anything 

Warm wishes,
Justyna & The Team

Hello Colin,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Hello Celine,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Hello Hilary,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Hello Jamie,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Hello Tiffany,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Hello John,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Hi Ravi,

Thank you for taking the time to share your feedback about your recent holiday in Sri Lanka. We genuinely appreciate your honest input, and I want to extend my sincerest apologies for any aspects of your trip that did not meet your expectations.

I understand that certain aspects of your experience were felt as lacking or insufficient to you, and I assure you that your comments have been thoroughly reviewed with our team. Your insights are invaluable as we continuously strive to enhance our services and ensure every traveler has a seamless and enjoyable journey with us.

Following an in -depth conversation with my team, I would like to communicate the following information.

• We acknowledge the challenge of involving two consultants in the holiday planning process. However, based on my understanding, both Hazan and Shehara have been instrumental in facilitating the planning and finalization of your holiday.

• Rozanne, your third and last consultant, contacted you only towards the conclusion when you expressed a desire to include the Pekoe trail in your holiday. According to the exchanged messages, she also assisted you and furnished the requisite information.

• Prior to the commencement of your tour, Rozanne provided you with the mobile numbers of both herself and our Operations Manager, ensuring you have access to them in case of any emergencies. They are consistently available at all times.

• Messages via the platform could experience delays and this was the reason to share their mobile numbers with you.

• Unfortunately, the initial delays in communication occurred as you contacted our team on the platform. Which later changed as our team contacted you directly on your mobile and to my understanding, communication thereafter was quick and efficient.

• When Shehara initially finalized the trip plan, the road and weather conditions were notably different. Other guests with similar schedules managed to experience all the planned activities. However, upon your feedback that it might be overwhelming for you in a single day, our team promptly arranged for a later train, ensuring you had sufficient time to enjoy all the included experiences.

• Following the confirmation of the later train, our team communicated with your guide to ensure a relaxed pace and avoid any sense of haste. The day's itinerary was henceforth carefully organized to ensure your timely arrival for the afternoon train to Ella.

• As far as I comprehend, the sole issue encountered was the booking of tickets in a 3rd class carriage instead of the promised 2nd class. This is entirely attributed to a miscommunication between the service provider and our team. We sincerely apologize for this oversight.

• To address the aforementioned mistake on our part and as a goodwill gesture, we extend an offer for a complimentary dinner and a complimentary massage during your stay at the 98 Acres Resort & Spa

• I'd like to highlight that, by Sri Lankan regulations, we are only permitted to secure reserved seats for a particular train journey 30 days before the ticket date. Cost is not a concern for us, and we are open to purchasing tickets in any class. However, as mentioned earlier, we cannot assure the specific carriage type and train time until the tickets are procured. Owing to the huge demand for tickets for the hill country journey vs the number of very limited seats in carriage and class plays an integral part of us trying to secure it well in advance for our guests.

• Another issue that surfaced was the temporary closure of the spa at Flameback Eco Lodge. Regrettably, this circumstance is beyond our control. Upon investigation, it was revealed that the two spa attendants had fallen ill, and prioritizing the safety of the guests, the decision was made to close it for a few days. This situation was unforeseen and was not the case when Shehara recommended the property to you.

• Throughout your stay, our Operations Manager maintained regular contact with you, ensuring that everything was in order. According to the screenshots we received from him, you had affirmed on multiple occasions that everything was satisfactory.

• In retrospect, I acknowledge that the holiday could have been better organized, and I extend my sincere apologies to you and your wife for any inconvenience caused. This falls short of the service standard we typically aim to provide, and your feedback will guide us in making improvements for the future.

We genuinely value your feedback and want to assure you that your concerns will be shared with our team for continuous improvement. We are committed to providing the exceptional service that our clients deserve.
If there are any further details or concerns, you'd like to discuss, please feel free to reach out. We appreciate your understanding and the opportunity to make amends.

Wishing you and your wife all the best, and we hope to have the chance to welcome you back for a more seamless and enjoyable experience in the future.

- Team Exemplary Voyages -

Hello Nicolas,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Hello Chagpei,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Hello Kim,

Thank you so much for taking the time to share your fantastic feedback with us! We are absolutely thrilled to hear about your rewarding experience with Exemplary Voyages through Kim Kim. It's heartwarming to know that you enjoyed your trip to Sri Lanka and that our team who contributed to making it a memorable adventure for you.

Your detailed review of Flameback Eco Lodge paints a vivid picture of a gem in a natural Sri Lankan setting. We're delighted that you found it to be a neat "glamping" experience with abundant wildlife and top-notch service. It sounds like the perfect retreat for those seeking authenticity and character, we will pass on your valuable feedback with the property for sure.

Exploring Yala National Park and witnessing a rare sighting of a sloth bear must have been truly remarkable! We're glad our guides, drivers, and staff were able to enhance your safari experience, and it's heartening to hear about the 10/10 rating for the quality of your Sigiriya Rock Fortress visit. We always strive to provide exceptional service, and your kind words about our driver's knowledge and helpful suggestions make us proud.

Your witty note about the transport and the absence of any canine encounters brought a smile to our faces! It's these unexpected moments that make every journey unique, and we're delighted to have been a part of your worry-free adventure in Sri Lanka.

Once again, thank you for choosing Exemplary Voyages. We appreciate your trust, and we look forward to welcoming you back for more memorable experiences in the future in our beautiful island.

Safe travels!

Warm regards,
Ramith

Hello Noor,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Hello Matt,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Hello Russell,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Hello Melissa,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka

Hello Dina,
Thank you so very much for the wonderful review & comments!
I am glad that you enjoyed the vacation in Sri Lanka & truly honored to be your local travel expert who planned your holiday.
Sri Lanka has so much to offer & I invite you to visit Sri Lanka again to discover & explore the beautiful island.

Stay tuned & connected with Kimkim travel !
See you soon in Sri Lanka again !
I remain at your disposal.
Thanks again,
Dhanushka