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active 7 hours ago

Kelly Lu

I love travel and am always willing to share my experience with more people. To me, travel is a way to connect with this world and challenge myself to become a better person. Being able to experience many cultures and meet new people brings me so many great memories that I can share with other people and inspire them to go out and see the beauty of this world for themselves.

What places and activities do you specialize in?

"Thailand and other Southeast Asia countries. I spend a lot of time traveling to these destinations on inspection trips. As a Sales Manager, I visit the attractions and hotels to get the latest information and meet the local guides to ensure the travelers receive great service."

How did you get involved in travel?

"One of my cousins worked as an English-speaking tour guide when I was in junior high school. At that time, I thought this was the coolest job ever! That was the beginning of my love and passion for travel. I decided to learn my English well from then on and was inspired to become an excellent tour guide."

Please share a unique travel experience you will never forget.

"My most memorable travel experience was going to Vietnam, Cambodia, and Laos during a 21-day trip 14 years ago. I fell in love with these countries then and decided to help more travelers enjoy their vacations there. It was my first inspection trip and I learned a lot. Even though I travel to these destinations a few times a year, still the first trip was so special to me."

Top itineraries and travel advice
Family itineraries
Luxury itineraries
Honeymoon itineraries

Recent trip reviews for Kelly

Great trip to Thailand and Laos---
Thailand | Dec 7 - Dec 26, 2024

Karen
Karen W.
Chestnut Hill, MA | Reviewed on Dec 28, 2024
Overall, we had a fantastic trip. Kelli was very attentive and responsive to our questions and in helping us plan this trip.
Overall, the individual guides that we had in the different cities were quite good. The biggest issue with the guides is that their English was often very difficult to understand. I don't know if Kim Kim is able to choose specific guides but in the past we have had guides in other countries who we could understand much more easily.
On a positive note, all the...
Read more

Overall, we had a fantastic trip. Kelli was very attentive and responsive to our questions and in helping us plan this trip.
Overall, the individual guides that we had in the different cities were quite good. The biggest issue with the guides is that their English was often very difficult to understand. I don't know if Kim Kim is able to choose specific guides but in the past we have had guides in other countries who we could understand much more easily.
On a positive note, all the accommodations we stayed in were extremely nice. Kim Kim, arranged for people to meet us at the airport and at the boat after a two day trip down the Mekong River, which was very helpful.
We did a cooking activity in both Chiang Mai and in Laos, which Kelli arranged and both were wonderful. We also loved the rice farming center in Luang Prabang. We visited many temples in both countries, which were extremely beautiful. All the guides seemed knowledgeable. They took us for lunches which were included in many of the day trips, and the food was generally excellent. At the end of our trip, we wanted to go birding and Kelly connected us with a guide who was reasonably knowledgeable about birds, and sent us to an area which attracts many bird watchers. In addition, he found local guides that accompanied us on the birdwatching trips, and we saw many species of birds and were even lucky enough to catch a wonderful sighting of a gibbon family on the last day.
The reason for four rather than five stars is somewhat complicated. I think that the biggest problem was that it seemed that Kelli had not experienced some of the activities which were arranged . For example, we had a bicycle trip planned in Luang Prahbang but part of it would have taken place on a very busy road and part of it would've taken place on an extremely hilly Road, probably beyond our physical capability. so we skipped it but had already paid. We substituted this with one of our favorite experiences which we found on our own -- learning about silk weaving which is a local craft. Also, some of the activities in Thailand were extremely touristy like the market train, which we would've preferred to skip. and and Visiting the "Karen tribe" in Chiang Rai; it seemed like the the women were on display and afterwards we read controversial discussions "on line " about the way these women are treated in Thailand.
This was our third time using Kim Kim travel and I'm not sure if I will use them again. The main reason is their lack of transparency about costs and the mixed experience I've had with finding someone who really understands the kind of activities we really want. Additionally, KimKim is really a "middle man" and hired another tour operator, which we could have done directly and paid for one less layer.

Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Jan 06, 2025
Dear Karen, Hope you are doing great and Thank you for sharing your detailed feedback about your trip. We're thrilled to hear that you had a fantastic overall experience and you are satisfied with my attentiveness and assistance in planning. It’s great to know that the accommodations met your expectations and that the airport transfers were helpful as well. We understand your concerns regarding the language barrier with some of the guides. We strive to provide guides who can... Read more

Dear Karen,

Hope you are doing great and Thank you for sharing your detailed feedback about your trip. We're thrilled to hear that you had a fantastic overall experience and you are satisfied with my attentiveness and assistance in planning. It’s great to know that the accommodations met your expectations and that the airport transfers were helpful as well.

We understand your concerns regarding the language barrier with some of the guides. We strive to provide guides who can effectively communicate, and we will take your feedback into consideration for future arrangements to ensure a more enjoyable experience.

It's wonderful to hear that you enjoyed the cooking activities in Chiang Mai and Laos, as well as your visit to the rice farming center in Luang Prabang. Exploring the temples and experiencing the local cuisine is always a highlight for our travelers. We’re also glad that your birdwatching excursion turned out to be so rewarding.

We sincerely appreciate your feedback regarding the activities planned. Your insights about the biking trip and some of the more touristy experiences are invaluable, as they help us improve our service. As your local specialist, I will try my best to be more informative and considerate to provide activities that align with our travelers's personal interests and expectations. Sorry again for any inconvenience and unhappy experience caused.

Thank you for using Kimkim with your travel plans three times. Kimkim is a company accredited by the Better Business Bureau with an A+ rating. On top of that, the vast majority of your money will go straight to support and grow local economies. We hope you'll reconsider and give us another opportunity to create a trip that more closely meets your desires and interests. Safe travels in all your future adventures.

All the best,
Kelly

wonderful trip to Thailand and Laos!...
Thailand | Dec 7 - Dec 26, 2024

Peter
Peter C.
Columbus, OH | Reviewed on Dec 27, 2024
We had a wonderful trip to Thailand and Laos! The local guides were generally attentive and informative and communication between Kelly and them was quite good. The bookings for activities and accommodations were, with one exception, very good. Logistics were handled professionally and were generally seamless . Read more

We had a wonderful trip to Thailand and Laos! The local guides were generally attentive and informative and communication between Kelly and them was quite good. The bookings for activities and accommodations were, with one exception, very good. Logistics were handled professionally and were generally seamless .

Activity Reviews
Full Day Chiang Rai Tour with White Temple & Karen Hill Tribe
Full Day Chiang Rai Tour with White Temple & Karen Hill Tribe
Chiang Rai

I think the visit to the Karen. Village was exploitative and would not recommend it’ll

Half Day Fun Cooking Experience With a Local Lanna Family
Half Day Fun Cooking Experience With a Local Lanna Family
Chiang Mai

Lots of fun, informative and delicious

Take the Mekong River Cruise to Luang Prabang (Join-in)
Take the Mekong River Cruise to Luang Prabang (Join-in)
Thailand

Relaxing and beautiful . The food was great, too

Full Day Wat Xieng Thong and Night Market Tour
Full Day Wat Xieng Thong and Night Market Tour
Luang Prabang
Guides, Drivers and Staff
Attentive, knowledgeable , friendly
Half Day Lao Cooking Class
Half Day Lao Cooking Class
Luang Prabang

Fun, we prepared a great lunch

Bangkok - Khokkham - Laem Pakpia - Kaeng Krachan -Day 1
Bangkok - Khokkham - Laem Pakpia - Kaeng Krachan -Day 1
Kaeng Krachan National Park

Long day; excellent birding. Knowledgeable. Guide

Kaeng Krachan National Park - the summit area of Panoen Thung- Day 2
Kaeng Krachan National Park - the summit area of Panoen Thung- Day 2
Kaeng Krachan National Park

Great birding

Quality of Experience
 Kaeng Krachan National Park to Bangkrang Camp Ground area - Day 3
Kaeng Krachan National Park to Bangkrang Camp Ground area - Day 3
Kaeng Krachan National Park

Saw A scopes owl and a family of gibbons!!

Quality of Experience
 Half day Local Farm Visit and  Kuang Si   Waterfall
Half day Local Farm Visit and Kuang Si Waterfall
Luang Prabang
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Jan 06, 2025

Dear Peter,

Hope you have a great time and thank you so much for your kind review. We're thrilled to hear that you had a wonderful trip to Thailand and Laos. It's great to know that our local guides provided attentive and informative service, and that communication with me was smooth. We're glad to hear that the bookings for activities and accommodations met your expectations, and we appreciate your understanding regarding the one exception. We hope to welcome you on another adventure soon.

Best regards as always,
Kelly

Kelly did an outstanding job! ...
Thailand | Dec 5 - Dec 18, 2024

N
Nancy S.
Chicago, IL | Reviewed on Dec 19, 2024
Kelly did an outstanding job of planning our trip, answering questions, offering suggestions, and resolving problems. She adeptly stayed on top of all details and kept us well informed of our daily itinerary. We truly appreciate her efforts and responsiveness and helping make our trip hassle free and an unforgettable experience. Read more

Kelly did an outstanding job of planning our trip, answering questions, offering suggestions, and resolving problems. She adeptly stayed on top of all details and kept us well informed of our daily itinerary. We truly appreciate her efforts and responsiveness and helping make our trip hassle free and an unforgettable experience.

Hotel Reviews
Maitria Hotel Sukhumvit 18
Bankok

Hotel was nothing special. Breakfast was subpar compared to other hotels we stayed at in Thailand. Good location but rooms are small. Mini kitchen is nice along with complimentary beverages. Couldn't properly control air conditioning. But staff was pleasant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Couldn't properly control air conditioner.
Smile Lanna Hotel Chiang Mai

Great place! Highly recommended!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Panan Krabi Resort
Krabi

Excellent stay. Great location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beverages should be complimentary in room as with other hotels.
Grand Mercure Phuket Patong
Phuket

Grat location. Excellent stay. Great breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full day Bangkok City Tour with Canal tour
Full day Bangkok City Tour with Canal tour
Bangkok

Great way to see Bangkok.

Quality of Experience
Food
Guides, Drivers and Staff
It's a lot of driving.
Transport
Luxury Cruise with Dinner on Chao Phraya River in Bangkok
Luxury Cruise with Dinner on Chao Phraya River in Bangkok
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Bangkok

Long drive. Probably not worth seeing Railway market. But floating market was fun.

Quality of Experience
Food
Need better options.
Guides, Drivers and Staff
Transport
Long, long drive.
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Dec 22, 2024
Dear Nancy, Hope yoou are doing great.Thank you for your feedback regarding your recent experience with Kimkim. I am thrilled to hear that I provided exceptional support, resolved issues efficiently, and kept you informed throughout your journey. Your appreciation of my efforts means a lot to me. Regarding your stay at Maitria Hotel Sukhumvit 18, we value your input. We are sorry to hear that the hotel did not meet your expectations, particularly with the breakfast and room size. It's... Read more

Dear Nancy,

Hope yoou are doing great.Thank you for your feedback regarding your recent experience with Kimkim. I am thrilled to hear that I provided exceptional support, resolved issues efficiently, and kept you informed throughout your journey. Your appreciation of my efforts means a lot to me.

Regarding your stay at Maitria Hotel Sukhumvit 18, we value your input. We are sorry to hear that the hotel did not meet your expectations, particularly with the breakfast and room size. It's great to know you appreciated the location and the amenities offered, such as the mini kitchen and complimentary beverages. We'll certainly pass your feedback on to the hotel management to help improve their services.

Thank you again for sharing your experiences. We hope to assist you in planning your next trip!

Best regards,
Kelly

Exceptional Thailand Adventure Planned to Perfection!
Thailand | Nov 10 - Nov 18, 2024

Lisa
Lisa G.
Bethesda, MD | Reviewed on Dec 07, 2024
I recently organized a trip to Thailand through Kimkim for a group of seven travelers, and it was an unforgettable experience from start to finish! As the founder of Lesbifriends Travel, I’m always looking for reliable platforms to help me create meaningful and well-organized group trips, and Kimkim exceeded my expectations on the fourth trip we have taken with them. The itinerary was meticulously curated by Kelly who I worked with for several months. It included incredible activities that... Read more

I recently organized a trip to Thailand through Kimkim for a group of seven travelers, and it was an unforgettable experience from start to finish! As the founder of Lesbifriends Travel, I’m always looking for reliable platforms to help me create meaningful and well-organized group trips, and Kimkim exceeded my expectations on the fourth trip we have taken with them.

The itinerary was meticulously curated by Kelly who I worked with for several months. It included incredible activities that perfectly balanced adventure, culture, and relaxation. We explored the bustling streets of Bangkok, visited the awe-inspiring Grand Palace, and enjoyed a serene boat ride along the Chao Phraya River. Chiang Mai was a highlight, where we had a magical experience at an ethical elephant sanctuary and visited the vibrant Night Bazaar. The cooking class in a local Thai village was a group favorite—learning to make authentic dishes was so much fun!

Our guides were absolutely fantastic—knowledgeable, friendly, and always willing to go the extra mile to ensure we had the best experience possible. They shared fascinating insights into Thai history and culture and gave us great local tips for food and shopping.

Kimkim made the planning process so easy, and their support team was attentive and responsive throughout. Every activity was well-coordinated, and we felt completely taken care of.

This trip to Thailand was truly a transformative experience for everyone in our group, and I can’t wait to use Kimkim again for our next adventure. Highly recommend!

Activity Reviews
Dinner Cruise at Wonderful Pearl Cruise on Chao Phraya River
Dinner Cruise at Wonderful Pearl Cruise on Chao Phraya River
Bangkok

The Dinner Cruise on the Wonderful Pearl was a highlight of our trip! The views of Bangkok’s illuminated landmarks from the river were stunning, especially Wat Arun and the Grand Palace at night. The buffet featured a great variety of delicious Thai and international dishes, and the live music added to the elegant atmosphere. The service was pretty good. It was a perfect mix of relaxation and sightseeing, and our group left with unforgettable memories. Highly recommend for anyone visiting Bangkok!

Quality of Experience
Food
Guides, Drivers and Staff
The guide was not the best; could have been more engaging.
Transport
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Bangkok

The Full-Day Maeklong Railway Market and Damnoen Saduak Floating Market tour was an unforgettable journey into Thailand’s vibrant market culture. Watching the train pass through the Maeklong Railway Market was such a thrilling and unique experience! The floating market was equally captivating—gliding through the canals, shopping from boats, and tasting delicious local snacks was so much fun. Our guide made the experience even better with insightful stories and tips. This tour was a perfect mix of adventure and culture, and it’s a must for anyone visiting Bangkok!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Khantoke Traditional Northern Thai Dinner
Khantoke Traditional Northern Thai Dinner
Chiang Mai

The Khantoke Traditional Northern Thai Dinner was a delightful way to immerse ourselves in the rich culture of Chiang Mai. The food was flavorful, showcasing authentic Northern Thai dishes, and the traditional dance performances were mesmerizing. The setting was beautiful, with a cozy, communal atmosphere. However, the service felt a bit rushed at times, and it was hard to hear the explanations of the performances from our table. Overall, it was a memorable experience with great food and entertainment, but a few small adjustments could make it even better.

Quality of Experience
Guides, Drivers and Staff
Transport
Create and Release Floating Lanterns & Riverside Dinner
Create and Release Floating Lanterns & Riverside Dinner
Chiang Mai

The Create and Release Floating Lanterns & Riverside Dinner was a beautiful and serene experience. Releasing the lanterns into the night sky was magical and felt so special—it was definitely a highlight of the evening. The riverside setting for dinner was lovely, and the food was delicious. However, the activity felt a bit rushed, and there was some confusion during the setup for the lantern release, which took away from the otherwise peaceful atmosphere. With better organization and more attention to detail, this could easily be a standout experience. Overall, it was enjoyable but left room for improvement.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day Bangkok City Tour with Canal tour
Full day Bangkok City Tour with Canal tour
Bangkok

The Full-Day Bangkok City Tour with Canal Tour was an incredible experience that truly showcased the city’s vibrant history and culture. We started the day exploring iconic landmarks like the Grand Palace and Wat Phra Kaew, both absolutely breathtaking. The highlight was the serene canal tour, offering a unique perspective of local life along the waterways. Our guide was fantastic—knowledgeable, engaging, and attentive to every detail. The day was perfectly paced, with plenty of time to soak in each site. It’s a must-do activity for anyone looking to fully immerse themselves in Bangkok!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day with visiting local school  & paper umbrella painting
Full day with visiting local school & paper umbrella painting
Chiang Mai

The Full Day Tour visiting a local school and paper umbrella painting was the absolute highlight of our trip! This experience offered such a meaningful connection to the local community. Visiting the school and interacting with the children was heartwarming—our group loved learning about their daily routines and sharing smiles and stories. The paper umbrella painting workshop was pure magic. Tapping into our creativity, we painted beautiful designs under the guidance of talented local artisans. It was both relaxing and inspiring, and everyone walked away with a one-of-a-kind souvenir to cherish. Our guide was exceptional, seamlessly blending cultural insights with engaging activities. This tour was more than just sightseeing—it was a hands-on, heart-filled day that left a lasting impression on all of us. Highly, highly recommend for anyone looking to dive deeper into the heart of Chiang Mai!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Dec 11, 2024
Dear Lisa, Hope you are doing great.Thank you for sharing your wonderful experience with us. I'm glad to hear that the itinerary met all your expectations and that you had such enriching experiences, like visiting the Grand Palace and the ethical elephant sanctuary in Chiang Mai.
It's great to know that your guides played such a pivotal role in making the trip memorable with their knowledge and local insights. It really makes a difference when you have passionate guides who go the extra...
Read more

Dear Lisa,

Hope you are doing great.Thank you for sharing your wonderful experience with us. I'm glad to hear that the itinerary met all your expectations and that you had such enriching experiences, like visiting the Grand Palace and the ethical elephant sanctuary in Chiang Mai.
It's great to know that your guides played such a pivotal role in making the trip memorable with their knowledge and local insights. It really makes a difference when you have passionate guides who go the extra mile.
I appreciate your recommendation. Looking forward to your next trip with Kimkim.

Best regards,
Kelly

Wonderful family trip to Thailand
Thailand | Nov 4 - Nov 8, 2024

A
Asha M.
Chicago, IL | Reviewed on Dec 01, 2024

Kelly provided us with a great itinerary to cover everything we wanted to see and do. Our local guide was Otto who further helped us explore and understand Thailand and Bangkok during our wonderful visit there.

Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Dec 07, 2024

Hi Asha,

Thank you so much for your kind words! I’m delighted to hear that the itinerary I created met your expectations and that our guide, Otto, enhanced your experience in Thailand and Bangkok. It’s wonderful to know your trip turned out exactly as you hoped.

I truly appreciate your feedback and look forward to the opportunity to welcome you back on another unforgettable adventure in the future.

Best regards,
Kelly

Mixed Review
Thailand | Nov 4 - Nov 10, 2024

Brenda
Brenda T.
Denver, CO | Reviewed on Nov 22, 2024

The trip was amazing. The local guides were great -- except for the guy who was supposed to pick us up in Bangkok and didn't. After we grabbed a cab we learned we were to meet the pickup at Gate 6 -- the issue is, no one told us this.

This would be one of example of challenging communications between Kelly and us. There were may back and forth conversations about inter-Thailand flights and this example of not communicating to us where we needed to get picked up.

Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Nov 28, 2024

Dear Brenda,

Greetings from Kelly.Thank you for sharing your feedback. We're so delighted to hear that you enjoyed the trip and found the local guides to be great overall. We sincerely apologize for the miscommunication regarding the pickup in Bangkok and we understand how frustrating that can be. Thank you for bringing this to our attention.

Best wishes,
Kelly

Vietnam with kids
Vietnam | Nov 3 - Nov 16, 2024

Nicki
Nicki P.
Canada | Reviewed on Nov 20, 2024
We had a wonderful 2 week trip to Vietnam. The KimKim team/Kelly were so easy to work with so there was minimal preparation need to plan the trip…we really just packed and got on a plan! Vietnam was a great country to travel with kids, as it always felt safe, had lots of activities and action to keep them engaged and the people in Vietnam were really nice to the kids. Food was a highlight-really great restaurants were organized and the food tour in Ho Chi Min (Street Food Man tour with... Read more

We had a wonderful 2 week trip to Vietnam. The KimKim team/Kelly were so easy to work with so there was minimal preparation need to plan the trip…we really just packed and got on a plan! Vietnam was a great country to travel with kids, as it always felt safe, had lots of activities and action to keep them engaged and the people in Vietnam were really nice to the kids. Food was a highlight-really great restaurants were organized and the food tour in Ho Chi Min (Street Food Man tour with Tanya) was, as my kids said ‘10 out of 5 stars’! We loved Hoi Ann and were glad we spent extra time there. Although our beach day rained it was still great to have a day to relax by the ocean and pool mid way. Our only disappointments were 1. Ha Long Bay is way too busy and kayaking in bay of litter was not what we expected-was definitely worth the extra day to get out to the less busy went out to the less busy and more pristine areas. we would not recommend Ha Long Bay unless it is 3 day 2 night and you can get out of actual Ha Long Bay area . 2. A lot of places/activities have lost their authenticity with tourism increasing so much again post covid (good for the country obviously), but does make you feel a bit like a heard of sheep checking off a to do list of tourist activities. Would definitely skip Ba Na (even though that is where the golden bridge is it was way too busy and all fake). Would definitely try to get off the beaten path more if we went back to Vietnam.

Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Nov 24, 2024
Dear Nicki, Hope you and your family have a great time. Thank you so much for your wonderful review. We are thrilled to hear that you had a fantastic two-week trip to Vietnam and our team and I ,made the planning process so enjoyable and easygoing. It’s great to know that Vietnam proved to be a safe and engaging destination for your family, with friendly locals and delicious food that exceeded expectations, especially the food tour with Tanya. We appreciate your feedback regarding Ha... Read more

Dear Nicki,

Hope you and your family have a great time. Thank you so much for your wonderful review. We are thrilled to hear that you had a fantastic two-week trip to Vietnam and our team and I ,made the planning process so enjoyable and easygoing. It’s great to know that Vietnam proved to be a safe and engaging destination for your family, with friendly locals and delicious food that exceeded expectations, especially the food tour with Tanya.

We appreciate your feedback regarding Ha Long Bay and understand your concerns about the crowds and the impact of tourism on certain areas. It’s always helpful for us to know how we can better tailor experiences to avoid busy spots and enjoy the authentic beauty of Vietnam.

Thank you for sharing your insights, and we hope to assist you in planning another unforgettable adventure in the future.

Best regards as always,
Kelly

Our trip was fun, although we found communica...
Thailand | Nov 4 - Nov 10, 2024

Allyn
Allyn F.
Atlanta, GA | Reviewed on Nov 19, 2024
Our trip was fun, although we found communication with Kelly to be challenging. Read more

Our trip was fun, although we found communication with Kelly to be challenging.

Hotel Reviews
Chatrium Hotel Riverside Bangkok
Bangkok
Authenticity & Character
Location
too far to planned excursions
Staff
Cleanliness & Comfort
Hotel Indigo Phuket Patong
Phuket
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private Night Food tour with Tuk Tuk
Private Night Food tour with Tuk Tuk
Bangkok

This was not a "food tour"....we simply stopped at one restaurant. Would have liked exposure to more.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Nov 24, 2024

Dear Allyn,

Greeting from Kelly.

Thank you for your thoughtful review. I'm delighted to hear that you enjoyed your trip. I sincerely apologize for the communication challenges and any inconvenience they caused. I greatly appreciate your patience and understanding. Your prompt feedback regarding the limited dining options is invaluable to us. We always strive to provide a diverse food experience, and your comments will help us understand what was happening and what needs to be improved. Thank you once again for sharing your thoughts.

Warm regards,
Kelly

Our trip to Thailand
Thailand | Oct 12 - Oct 18, 2024

S
Shideh S.
Australia | Reviewed on Oct 24, 2024

Our guide in Bangkok (Julie) was great. She gave a 100% and was well prepared and attentive. Also, our driver in Bangkok (Ont) was great! Very helpful and well mannered. My thanks to both of them and I wish them the best.
As for Phuket, we never saw or heard from our guide (Jeffory). Some young lady with a private car picked us up from the airport and had no idea about our hotel booking, etc. Jeffory needs to get his act together! I would have at least sent a welcome message and an appology if I were in his place.

Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Oct 30, 2024

Dear Shideh,

Greetings from Kelly.Thank you for taking the time to share your feedback. We're thrilled to hear that Julie and Ont provided such excellent service in Bangkok. We'll be sure to pass on your kind words to them.

However, we sincerely apologize for the experience you had in Phuket with Jeffory. We appreciate you bringing this to our attention. We will follow up on this matter to ensure our guests have a much better experience in the future.

Thank you again for your feedback, and we hope to welcome you back for another trip.

Warm regards from Asia,
Kelly

Easiest trip I ever planned thanks to Kelly !
Thailand | Oct 7 - Oct 15, 2024

Jim
Jim M.
Atlanta, GA | Reviewed on Oct 19, 2024
This was the easiest trip I ever planned and every part of it unfolded exactly as expected. No surprises, no disappointments and no hidden expenses. Kelly was the key. No matter how many changes I requested or tips and suggestions I asked for, she always came through with quality and precise answers. There was NO stress on this trip despite a 4 yr old traveler, 3 hotels, flights to the beach and shuttles to arrange. Our guide Nick in Bangkok was professional and made the tours feel “new” to... Read more

This was the easiest trip I ever planned and every part of it unfolded exactly as expected. No surprises, no disappointments and no hidden expenses. Kelly was the key. No matter how many changes I requested or tips and suggestions I asked for, she always came through with quality and precise answers. There was NO stress on this trip despite a 4 yr old traveler, 3 hotels, flights to the beach and shuttles to arrange. Our guide Nick in Bangkok was professional and made the tours feel “new” to us, even though he may have done them hundreds of times. He had good suggestions for breaks and lunch and my favorite was the temple tour and the “ sleeping Buddah” . The railroad market was also unique and exciting. But without the “cog in the wheel”
( Kelly) nothing would have come together as smooth and effortless as this vacation did. Many thanks , Kelly. I feel I’ve made a friend for life with you and any trips to Asia in the future will definitely include you as the “ specialist “. Highly recommended company and if it’s Thailand you’re interested in, you want Kelly on your team. 🙏🙌🌹

Hotel Reviews
Maitria Hotel Sukhumvit 18
Bankok

Good location for walking to shop and many restaurants in the area. The employees were friendly and professional and we loved the pool on the roof too. A comfortable stay with no problems .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amaranth Suvarnabhumi Hotel
Bangkok

We only had one night here but surprisingly for an airport location, this was a classy hotel . We didn’t have much time here but what we experienced was excellent. We had a great dinner and drinks in the hotel restaurant and the room was quiet and clean and had all we needed. The airport shuttle was a big bonus and they ran on time and we arrived in plenty of time for our flights. Highly recommended it , especially if you’re flying out the next day .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Best Western Premier Bangtao Beach Resort & Spa
Phuket

This is a swimmers paradise with 3 pools and the beach. The room was clean and comfortable. The breakfast buffet was unbeatable and we chose to walk the beach at night to the various restaurants on the beach adjoining the property. The front desk was exceptional and helped us print boarding passes and change money. There’s a small 7-11 store across the street for room snacks as well as a pharmacy which I needed . Thai massage is a by the pool too. We only spent 2 nights so it was perfect for our needs, if you’re looking for nightlife , you may want something closer to town. Beautiful views and clean property.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Oct 21, 2024

Dear Jim,

Thank you so much for your kind words! We're thrilled to hear that your trip was so seamless and enjoyable. It's my great pleasure to assist you every step of the way and make your experience stress-free. We're also glad you enjoyed the tours with Nick and found the unique sights like the sleeping Buddha and the railroad market to be highlights of your journey. Your recommendation means the world to us, and we look forward to helping you plan future adventures in Asia. Thank you again for choosing us, and we can’t wait to assist you on your next trip 🌟.

Warm regards,
Kelly