Kelly Lu
I love travel and am always willing to share my experience with more people. To me, travel is a way to connect with this world and challenge myself to become a better person. Being able to experience many cultures and meet new people brings me so many great memories that I can share with other people and inspire them to go out and see the beauty of this world for themselves.
What places and activities do you specialize in?
"Thailand and other Southeast Asia countries. I spend a lot of time traveling to these destinations on inspection trips. As a Sales Manager, I visit the attractions and hotels to get the latest information and meet the local guides to ensure the travelers receive great service."
How did you get involved in travel?
"One of my cousins worked as an English-speaking tour guide when I was in junior high school. At that time, I thought this was the coolest job ever! That was the beginning of my love and passion for travel. I decided to learn my English well from then on and was inspired to become an excellent tour guide."
Please share a unique travel experience you will never forget.
"My most memorable travel experience was going to Vietnam, Cambodia, and Laos during a 21-day trip 14 years ago. I fell in love with these countries then and decided to help more travelers enjoy their vacations there. It was my first inspection trip and I learned a lot. Even though I travel to these destinations a few times a year, still the first trip was so special to me."
Kelly's favorite itineraries and travel advice
Top itineraries and travel advice
Explore South Korea's cultural highlights and natural wonders on this 10-day itinerary. The adventure begins in Seoul, where you'll explore the urban culture and street food...
See the best of South Korea and Japan as you cross the two nations by car, plane, and train. Learn about culinary traditions at busy markets in Seoul and Busan, then explore...
Explore South Korea's diverse culinary traditions from cities to islands on this seven-day tour by train, car, and air, from Seoul to Busan to Udo. Learn Korean flavors and...
Family itineraries
Families with older kids seeking to combine a trip to Thailand's capital with some serious wildlife adventure will love this week-long itinerary. Base yourselves in Bangkok to...
Traveling with young kids is a breeze when you pick a great destination and a stress-free itinerary. This 10-day tour of Thailand is designed with little ones in mind and blends...
Discover culture, nature, and plenty of white-sand beaches with this 14-day family-friendly trip to Thailand. Encounter the Emerald Buddha at Bangkok's Grand Palace and glide...
Luxury itineraries
This 14-day tour showcases some of Japan's top sights, as well as a few hidden spots rarely glimpsed by tourists. Start with the futuristic neon lights of Tokyo, where you'll...
The sakura, or cherry blossom, is the national flower of Japan and a symbol of renewal. If you're lucky enough to travel to Japan during the brief blooming season (spring),...
Honeymoon itineraries
Recent trip reviews for Kelly
Great trip to Thailand and Laos---
Thailand
|
Dec 7 - Dec 26, 2024
Overall, the individual guides that we had in the different cities were quite good. The biggest issue with the guides is that their English was often very difficult to understand. I don't know if Kim Kim is able to choose specific guides but in the past we have had guides in other countries who we could understand much more easily.
On a positive note, all the... Read more
wonderful trip to Thailand and Laos!...
Thailand
|
Dec 7 - Dec 26, 2024
Dear Peter,
Hope you have a great time and thank you so much for your kind review. We're thrilled to hear that you had a wonderful trip to Thailand and Laos. It's great to know that our local guides provided attentive and informative service, and that communication with me was smooth. We're glad to hear that the bookings for activities and accommodations met your expectations, and we appreciate your understanding regarding the one exception. We hope to welcome you on another adventure soon.
Best regards as always,
Kelly
Kelly did an outstanding job! ...
Thailand
|
Dec 5 - Dec 18, 2024
Exceptional Thailand Adventure Planned to Perfection!
Thailand
|
Nov 10 - Nov 18, 2024
It's great to know that your guides played such a pivotal role in making the trip memorable with their knowledge and local insights. It really makes a difference when you have passionate guides who go the extra... Read more
Wonderful family trip to Thailand
Thailand
|
Nov 4 - Nov 8, 2024
Kelly provided us with a great itinerary to cover everything we wanted to see and do. Our local guide was Otto who further helped us explore and understand Thailand and Bangkok during our wonderful visit there.
Hi Asha,
Thank you so much for your kind words! I’m delighted to hear that the itinerary I created met your expectations and that our guide, Otto, enhanced your experience in Thailand and Bangkok. It’s wonderful to know your trip turned out exactly as you hoped.
I truly appreciate your feedback and look forward to the opportunity to welcome you back on another unforgettable adventure in the future.
Best regards,
Kelly
Mixed Review
Thailand
|
Nov 4 - Nov 10, 2024
The trip was amazing. The local guides were great -- except for the guy who was supposed to pick us up in Bangkok and didn't. After we grabbed a cab we learned we were to meet the pickup at Gate 6 -- the issue is, no one told us this.
This would be one of example of challenging communications between Kelly and us. There were may back and forth conversations about inter-Thailand flights and this example of not communicating to us where we needed to get picked up.
Dear Brenda,
Greetings from Kelly.Thank you for sharing your feedback. We're so delighted to hear that you enjoyed the trip and found the local guides to be great overall. We sincerely apologize for the miscommunication regarding the pickup in Bangkok and we understand how frustrating that can be. Thank you for bringing this to our attention.
Best wishes,
Kelly
Vietnam with kids
Vietnam
|
Nov 3 - Nov 16, 2024
Our trip was fun, although we found communica...
Thailand
|
Nov 4 - Nov 10, 2024
Dear Allyn,
Greeting from Kelly.
Thank you for your thoughtful review. I'm delighted to hear that you enjoyed your trip. I sincerely apologize for the communication challenges and any inconvenience they caused. I greatly appreciate your patience and understanding. Your prompt feedback regarding the limited dining options is invaluable to us. We always strive to provide a diverse food experience, and your comments will help us understand what was happening and what needs to be improved. Thank you once again for sharing your thoughts.
Warm regards,
Kelly
Our trip to Thailand
Thailand
|
Oct 12 - Oct 18, 2024
Our guide in Bangkok (Julie) was great. She gave a 100% and was well prepared and attentive. Also, our driver in Bangkok (Ont) was great! Very helpful and well mannered. My thanks to both of them and I wish them the best.
As for Phuket, we never saw or heard from our guide (Jeffory). Some young lady with a private car picked us up from the airport and had no idea about our hotel booking, etc. Jeffory needs to get his act together! I would have at least sent a welcome message and an appology if I were in his place.
Dear Shideh,
Greetings from Kelly.Thank you for taking the time to share your feedback. We're thrilled to hear that Julie and Ont provided such excellent service in Bangkok. We'll be sure to pass on your kind words to them.
However, we sincerely apologize for the experience you had in Phuket with Jeffory. We appreciate you bringing this to our attention. We will follow up on this matter to ensure our guests have a much better experience in the future.
Thank you again for your feedback, and we hope to welcome you back for another trip.
Warm regards from Asia,
Kelly
Easiest trip I ever planned thanks to Kelly !
Thailand
|
Oct 7 - Oct 15, 2024
Dear Jim,
Thank you so much for your kind words! We're thrilled to hear that your trip was so seamless and enjoyable. It's my great pleasure to assist you every step of the way and make your experience stress-free. We're also glad you enjoyed the tours with Nick and found the unique sights like the sleeping Buddha and the railroad market to be highlights of your journey. Your recommendation means the world to us, and we look forward to helping you plan future adventures in Asia. Thank you again for choosing us, and we can’t wait to assist you on your next trip 🌟.
Warm regards,
Kelly