Liz Neal

We visited 4 different cities in Australia and NZ in 2 weeks, and Liz could not have planned a more perfect itinerary for our family of 5. She immediately understood our family's needs and priorities and suggested activities that were interesting and age appropriate for all. Highlights included a bike tour across Sydney, hiking the Blue Mountains, snorkeling in the Great Barrier Reef, jetboating in Queenstown and seeing Hobbiton in Auckland. Each tour and transport operator was very professional and of high quality. Liz answered our (many) questions throughout the process with ultra fast response time and went over and beyond our expectations. Liz sent us all the information in a concise and clear format, so it was very easy to keep track of what we needed (itinerary, pickup times, packing info, visas etc). During our trip we even made a last minute request to add a sold-out tour during peak holiday time, and she was able to make it happen!

Hotel Reviews

The York, by Swiss-Belhotel

Sydney

Great location, spacious rooms, but very basic/dated interior.

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Villa San Michele

Port Douglas

Location is perfect - right in the heart of town so everything (including beach) is a 0-5 min walk. Rooms are quite tight and one room had a bit of stench. Bathrooms looked renovated and clean.

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Swiss-Belsuites Pounamu

Queenstown

Very comfortable hotel with a gorgeous view. Easy walk into town.

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heated beds, good laundry machines

Nesuto Stadium Auckland

Auckland

Great location, clean rooms. We had 3 tiny bedrooms (door couldn't close) and 1 bathroom and kitchen, and the living room was huge. Right next to harbor and town area, and many restaurants right downstairs or a few min walk.

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Activity Reviews

Full Day Blue Mountains Hike the World Heritage

Sydney

Kids loved the animal conservatory and being able to pet and feed to koalas and wallabys.

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Sydney Opera House Tour

Sydney

Full-Day Barrier Reef & Coral Cays Boat Tour

Port Douglas

Excellent staff, well equipped, lunch was surprisingly good.

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Welcome to Port Douglas

Port Douglas

Very professional transport guide. Van was amazing with reclining seats.

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Private Kuranda Railway, Skyrail & Palm Cove Adventure

Port Douglas

Train ride was ok but gondola was lovely. Spent a lot of time assembling with group and guide, getting in and out of the van and listening to him talk so we barely got 10 min to explore the village.

Quality of Experience

Guides, Drivers and Staff

Guide talked way too much, was late, wasted a lot of our time so we barely had time to explore the village.

Transport

too many pickups, it took way too long

Half Day Best of Queenstown

Queenstown (NZ)

Loved the views, walks, wine tasting, seeing the town, getting some free time to shop. Our guide Beth was awesome.

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Full Day Hobbiton Tour - Return to Auckland

Auckland

Hobbiton is so beautiful and you don't even need to be a LOTR fan to enjoy. The village is very well created and the new Hobbit houses are adorable (my 9 yo wanted to move in there!) Tour is well organized and staff is very enthusiastic.

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Half Day Sydney Classic Tour (Bike)

Sydney

Guide (Andre) was very knowledgable and ensured nobody got left behind in our group of 13.

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Hartley's Crocodile Farm with Koala Breakfast

Port Douglas

Loved this more than I thought we would. Each group gets a few minutes with the koala away from the others, so it feels private. Guides are knowledgable and friendly. The crocodile demonstrations were incredible and you see so much wildlife.

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Half Day Wilderness Safari - Jetboat

Queenstown (NZ)

My kids were wild for this one! Super fun and adventurous. Well organized, proper equipment, and professional staff.

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Our trip to New Zealand north island went well and we were very pleased with the arrangements Liz made for us. All of the transportation and lodging reservations worked without any problem. Two local contractors backed out of their commitments: Barefoot Sailing in Paihia, and Taiao Adventures in Rotorua. For the first, Rie Fujita with Southern World found a replacement contractor, Carino Wildlife Cruises, which turned out to be really terrific, and we thoroughly enjoyed our excursion with them in the Bay of Islands. For the second, we arranged with Tom of Foris Eco-tours to spend an additional day visiting the Whirinaki Forest with guide Carl. All of the day trips with Foris Eco-tours were very rewarding and we would highly recommend them. The Waitomo Glowworm Caves day trip with Cheeky Kiwi Travel was enjoyable as well. I would recommend adding their visit to Te Puia for the Māori cultural tour and thermal features. We added this to our tour and found it well worth while.

Australia was AMAZING!! Liz helped with every aspect of our trip and making it customized to our needs. I will break down each section with my pros/cons for future planning help!
Sydney:
1. The harbour dinner cruise was a nice ease in to Sydney and an intimate setting. I will note we thought the dinner was on the cruise and not a ride to a restaurant on land so that was a bit of a surprise but nonetheless dinner was delicious.
2. Blue mountains hike was nice although wish there was more hiking. The tour had a mix of people hiking/people just going for the ride to the mountains and then having lunch while the others hiked. The tour seemed a bit more catered to the non-hikers and since we are quite active people more hiking would have been ideal. nonetheless the views during the hike were gorgeous and it was a nice day.
Cairns/port Douglas:
1. The calypso company was our preferred out of the two scuba/snorkel days we had (quicksilver was the other). Well organized trip.
2. Kuranda sky rail and train-Brett's outback tours was excellent. Brett was a great guide and we had a lovely day. Lots to do in the village of Kuranda and the views were great.
Hamilton Island:
This was our absolutely favorite stop. Hamilton Island is an absolutely special place. My husband and I had a great time with the cruise whitsundays charter for scuba/snorkel. Reef View hotel was superb. Clean, good free breakfast, and beautiful views.
Melbourne:
1. Phillip Island tour: We had a great day going here and seeing all the wildlife and the penguin parade. Tour guide was informative and efficient. I will say I would not recommend including dinner as the stop they chose wasnt great and there is alot in town you can choose from on your own.
2. Great Ocean Road: Again a great tour with Oceania tours. A long day but fully worth it. this tour group is great.

All hotels booked via Liz were great. Airport transfers were quick and on time.

Hotel Reviews

Niramaya Villas and Spa

Port Douglas

beautiful property with stunning, spacious villas. a bit bare bones in the rooms themselves i.e no room phones, not many outlets, but i think that's part of the charm. be prepared to walk or have a buggy/car as it is a large property. The front desk staff is absolutely amazing and accommodating. they provided excellent recommendations for local dining and excursions. unfortunately we had no hot water for 2 days due to a gas outage in the town but that was not their fault and they had the gas team come out as soon as it was up and running to get us our hot water again. property is about 2 miles from center of town but lots of shuttles.

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Rydges Melbourne Hotel

Melbourne

great location to CBD. modern, clean room. included breakfast was a plus.

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Reef View Hotel

Whitsunday Islands, Queensland

Not a complaint at all about this spot. Room was clean and spacious. beautiful views. central location. yummy included breakfast

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Activity Reviews

Sydney Harbour Long Dinner Cruise

Sydney

Nice, intimate harbour cruise. the cruise takes you about 1 hr to a local spot on land for dinner, followed by a pre set dinner menu which was delicious and then a cruise back. definitely bring a jacket! crew on the boat was informative and very personable

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Great Barrier Reef Snorkeling Excursion

Port Douglas

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Full Day Dive the Great Barrier Reef

Hamilton Island

we had a great time on this excursion. my husband and I both ended up with essentially private scuba/snorkel tours and my husband raved about his dive. there is alot to do on this tour with multiple options including scuba, snorkel, submersible viewing boat.

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City Discovery & Phillip Island Day Trip with Penguin Plus Viewing & Dinner

Melbourne

the little penguins are the best!! this was such a great experience. our guide stopped many times throughout our day to spot wildlife

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i dont recommend including the dinner stop. you can choose on your own in town for a local spot to eat

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Blue Mountains Day Trip with Hike

Sydney

nice day but not enough hiking. not a kimkim issue but the tour guide was not the friendliest

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Full Day Kuranda Rail GOLD and Skyrail - Early Start 8am-4:30pm

Port Douglas

Bretts tours was great! he was super friendly, informative and it was a nice small group. the sky rail and train are a must do with great scenic views. the stop for a drink at a local spot in palm cove was a nice touch

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Great Ocean Road Day Trip

Melbourne

our tour guide was amazing. sara was involved and informative. it is a long day but absolutely recommend

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Liz Neal was our specialist for this trip and she did an amazing job, especially given the relatively little time she had to make so many arrangements. I believe we started communication around the second week of March for a trip that would start middle of June. And though she was focused on the Australia part of our trip she also helped us in getting to Singapore from Perth, and then from Singapore home four days later. During the arrangements we spoke live a couple of times and had lots of chats back and forth through the KimKim communication portal, which was very handy. And Liz was incredibly responsive and adaptive to a couple of unexpected changes we had to make to our itinerary.

I am blessed to have a wonderful daughter who loves to travel. Our flights to Australia and from Singapore were long, but seemed to go by fast because I knew she was really appreciating all that we were doing together. And Liz has kids too, so I appreciated her consideration of an adult and youth traveling together. There are so many highlights from our trip it's hard to know where to begin. I had been to Sydney before for business, so I sort of knew my way around, but like the entire trip, having transportation to and from the airport to our hotels was incredibly convenient.

And when we arrived at the hotel, Liz had sent us a packet containing a convenient little booklet of our whole itinerary, along with information guides of the different places we were going. I used these a lot, so that was a nice bonus. Of course, Liz had already provided digital versions of our flight and trip itineraries but it was still nice to have a convenient little booklet I could carry with me and refer to a lot.

Liz booked us on the Sydney Harbor Bridge Climb at sunset, which was stunning. Our guide, Meg, was enthusiastic and very considerate of all the members in our team. This was definitely a highlight of our trip. We got awesome pictures, and we had plenty of time that day and the next to walk around and even take a ferry to Manly. We were then picked up and taken to the airport for our flight to Cairns. By the way, all of the drivers were very personable, and gave us advice on other things to do during our stays.

For the snorkeling of the Great Barrier Reef out of Cairns, we had an incredible time, and really appreciated how close our hotel was to the marina and the nice restaurants. We snorkeled at three locations, the guides were awesome, and my daughter was beating me into the water each time.  We felt very comfortable with our surroundings and even swam off in different directions. We have both SCUBA dived as well and really didn't think there was much of an advantage to diving in such a relatively shallow are. The food on board was wonderful and we had incredible weather. In fact, we had great weather the whole trip. I really think visiting Australia, especially the northern part, in the winter, is the best way to go. The water at the Reef was warm.

After Cairns, we flew to Darwin. Oh, by the way, it was very thoughtful that a credit for food and drink was arranged for our domestic flights in Australia. It was nice to have a sandwich and drink during those flights. Darwin was another great place for us to visit and our day trip to Kakadu and Litchfield were incredible. At Kakadu, seeing the rock paintings, doing the Yellow River boat tour (so many crocodiles!) and then we took a flying tour of the whole park, which was an extra option, but incredibly worth it. The wetlands, rock formations and even the uranium mine, were all very interesting to see from the air, much of which you couldn't access by land.

The next day's Litchfield experience was a smaller tour, involving a lot of swimming at springs and waterfalls. Our group got to know one another very well and everyone was especially impressed with my daughter's songwriting and performing experience. We must of played her songs from YouTube several times! And this reminds me that during our whole trip my daughter was included in everything and made to feel very welcome. That's wonderful for the father of a teenager to see.

So eachj days of our trip involved vastly different activities, and going on to Broome was no exception. SO far in our trip we had one night in Sydney, two in Cairns, three in Darwin, and then two nights in Broome. Our first evening involved a sunset cruise that included wonderful appetizers and a swim behind the boat in a large net. This was wonderful, the water perfect. The next day we were up really early to fly out to the Horizontal Falls in a seaplane. This is a must-do! We had an incredible time. After our water landing, we taxied over to a pontoon hotel where we swam next to sharks, and a wonderful breakfast and then went in boats to see the Falls up close. After that we flew back but went a little bit different way so we could see some other interesting coastal features. Then that evening, we did a one-hour sunset camel ride. I recommend Red Sunset Camels. They are the best!

Finally, we flew to Perth for two nights and did the Hop On Hop Off bus tour around the city. We hadn't made any plans for our visit but knew that the bus was a great way to see the city and useful as a taxi service for getting around. We ended up touring the Bell Tower (you get to ring the bells!) and the Perth Mint, where you get to see an actual liquid gold pour. After that we walked all the way around King's Park, which was beautiful, much of it along the water. Our hotel was a convenient walk to the marina where we could start our tour.

After Perth, we left for Singapore, which was recommended by Liz as a better way to go, rather than trying to visit Singapore before Australia, especially with flying into Sydney. So, this was a fantastic trip for us, creating memories we will always treasure. If I return to Australia again, or perhaps New Zealand, I will want to use Liz Neal and KimKim for all my travel arrangements. They know what they're doing!

Thank you.

- M Zumwalt