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Springboard Vacations

At Springboard we believe in travel experiences that are far from ordinary – vacations that are indulgent, fun and stress-free. We believe in making sure every detail is just right, that where you lay your head at night is not just a bed but a place to with a story. We believe in authentic experiences that change our outlook on the world and enrich us.

We believe in designing unique itineraries as individual as every person we have the privilege of creating a trip for. No two are the same. We understand that this may be your only time to a part of the world that we love, so we want to make sure it’s unforgettable for all the right reasons. We love to share our passion with you as much as we love discovering new experiences during our own travel – things that you can fall in love with too. This keeps our work fresh and our passion high.

We understand that planning a trip can be an overwhelming task with way too much information to sort through and way too much at stake to get it wrong. We understand that you want value for money and someone who really understands both the destination and you, the traveler - to draw on their experience to guide you through this process. You need an advocate to find the best options for you and deliver you everything you have dreamed of. Because this is not just a trip it’s your bucket list coming to life!

Springboard Vacations is part of the following groups: Australia Travel Agents, Fiji Travel Agents, French Polynesia Travel Agents

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Top itineraries and travel advice

Recent Trip Reviews for Springboard Vacations

Dream vacation success!
Australia | Feb 14 - Mar 21, 2025

Michelle
Michelle P.
Flagami, FL | Reviewed on Apr 15, 2025
Paula helped my husband and I plan our dream trip of five weeks in Australia and she did an amazing job. The planning process was a pleasure as Paula was very responsive and truly made the effort to understand what things were important to us. We visited Sydney, Hamilton Island, Melbourne, drove the Great Ocean Road, drove around Tasmania, and visited Perth and Ningaloo reef. This was a very ambitious itinerary but Paula organized our time in such a way that none of this felt rushed or... Read more

Paula helped my husband and I plan our dream trip of five weeks in Australia and she did an amazing job. The planning process was a pleasure as Paula was very responsive and truly made the effort to understand what things were important to us. We visited Sydney, Hamilton Island, Melbourne, drove the Great Ocean Road, drove around Tasmania, and visited Perth and Ningaloo reef. This was a very ambitious itinerary but Paula organized our time in such a way that none of this felt rushed or exhausting. Paula’s choices of accommodations were excellent and all details such as flights and rental cars were booked with much thought to comfort and convenience. Everything went seamlessly, and the couple of very small glitches were handled quickly and efficiently by the local agents. We had a perfect trip!

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Apr 16, 2025

G'day Michelle,

Thank you for taking the time to share your experiences and for your kind words. Your feedback truly means a lot and helps me assist future clients with their travel plans.

It was such a pleasure working with you to plan this amazing and fun vacation. You got to see and experience some of the most beautiful parts of Australia! I really appreciate your patience throughout the process, and I’m so glad everything came together.

Wishing you many more incredible adventures ahead and I will be happy to assist you in planning another vacation in the South Pacific.

Cheers,
Paula

Paula with Kimkim was so knowledgeable and he...
New Zealand | Mar 15 - Apr 2, 2025

M
Margaret L.
San Jose, CA | Reviewed on Apr 15, 2025
Paula with Kimkim was so knowledgeable and helpful with our trip to New Zealand. Neither of us knew much about the country or where to go. When we told her our interests she guided us to great places for hiking. Mt Cook, and especially the REALLY fantastic view from our room at the hotel she recommended was stupendous! We had several days of clear skies which we understand isn’t always the case. Abel Tasman hiking along the beaches for 7 miles after getting a water taxi drop off was another... Read more

Paula with Kimkim was so knowledgeable and helpful with our trip to New Zealand. Neither of us knew much about the country or where to go. When we told her our interests she guided us to great places for hiking. Mt Cook, and especially the REALLY fantastic view from our room at the hotel she recommended was stupendous! We had several days of clear skies which we understand isn’t always the case. Abel Tasman hiking along the beaches for 7 miles after getting a water taxi drop off was another highlight with its giant tree ferns. The guided hikes she recommended during the trip were interesting and informative. Paula also returned our calls promptly so we didn’t have to wait long to get answers which is very helpful in making plans. Thank you Paula!

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Apr 15, 2025

G'day Margaret & John,

It was a pleasure working with you. Thank you so much for taking the time to share your feedback about your recent trip. I truly appreciate your kind words and are delighted to hear that you had a wonderful experience.

Your review means a lot to me, and it helps me continue to provide exceptional service to valued clients like you. If there's anything else we can do to make your future travels even more memorable, please don’t hesitate to reach out.

Take care and keep in touch.

Cheers,
Paula

Sydney & Cairns Australia
Australia | Mar 27 - Apr 7, 2025

Greg
Greg A.
Minneapolis, MN | Reviewed on Apr 14, 2025
*QTBondi- Sydney trendy hotel & area
*Majestic Express Dinner Cruise- go early & enjoy the harbor boardwalk! Upgraded to a different cruise - lovely experience- best views are from the upper outdoor deck! Dining room was quite noisy- outdoor was quiet and comfortable!
*Pacific Hotel- Cairns Australia
Excellent! Lovely hotel right in the heart of the area. Walking distance to markets, restaurants & the harbor!
*Full Day-Ocean Free- sailing & snorkel!
Ocean free is the best! ...
Read more

*QTBondi- Sydney trendy hotel & area
*Majestic Express Dinner Cruise- go early & enjoy the harbor boardwalk! Upgraded to a different cruise - lovely experience- best views are from the upper outdoor deck! Dining room was quite noisy- outdoor was quiet and comfortable!

*Pacific Hotel- Cairns Australia
Excellent! Lovely hotel right in the heart of the area. Walking distance to markets, restaurants & the harbor!

*Full Day-Ocean Free- sailing & snorkel!
Ocean free is the best! The crew was exceptional- the sail was exceptional! Sail out 1.5 hours to the Great Barrier Reef for snorkeling (safe & fun) ! Tour Green Island- beautiful! Sail, snorkel & island exploration are at your own pace - excellent! Crew encouraged everyone to do what they felt most comfortable with. We are 69 years old and did everything with ease! This is a trip not to be missed! Definitely a highlight!
Note: snorkeling water was a little murky & the current was strong but worth every minute !

*Daintree Cape Tribulation- full day tour.
Hotel pick up- small group- this tour has it all!
Scenic route- beautiful! Guided rainforest tour! Cape tribulation - where the rainforest meets the reef- short walk & beautiful view!
Lunch, ice cream, ferry ride, river cruise!
The highlight of this tour is the rainforest tour & the people you will meet! Your guide stays with the group all day and is very knowledgeable about the area! Go & enjoy!

**ALL private cars and transports were on time & exceptional vehicles & drivers!
**ALL flights were on time!

Kim Kim did a good job planning & providing us with the adventure we wanted. Definitely would use them again for future trips!

Hotel Review
Pacific Hotel Cairns
Cairns
Authenticity & Character
Location
Walking distance to everything we did!
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Ocean Free (from Hotel)
Full Day Ocean Free (from Hotel)
Cairns
Quality of Experience
Guides, Drivers and Staff
Great crew!
Transport
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Australia
Quality of Experience
Food
Guides, Drivers and Staff
Driver was very well informed and shared his knowledge about the area !
Transport
Sydney Private Transfer Airport to  Hotel
Sydney Private Transfer Airport to Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Cairns Private Transfer Cairns Hotel to Airport
Cairns Private Transfer Cairns Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Magistic Express Dinner Cruise
Magistic Express Dinner Cruise
Sydney

Views are incredible! Dining room is a bit noisy - go to the upper deck to enjoy the quiet and exceptional views of the harbor!

Quality of Experience
Food
Sydney Private Transfer Hotel to Airport
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Cairns Private Transfer Airport to Cairns Hotel
Cairns Private Transfer Airport to Cairns Hotel
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ruth Grau

Liz is excellent.
New Zealand | Mar 27 - Apr 8, 2025

C
Clarysse N.
Los Angeles, CA | Reviewed on Apr 09, 2025
Liz is excellent. Knowledgeable, timely, patient, helpful. The hotels she recommended were spot on; great location, beautiful views, excellent customer service. All pick ups and tours went off without a problem. Read more

Liz is excellent. Knowledgeable, timely, patient, helpful. The hotels she recommended were spot on; great location, beautiful views, excellent customer service. All pick ups and tours went off without a problem.

Hotel Reviews
QT
Queenstown

Staff so helpful and accommodating. Views amazing. We were upgraded to a higher floor where the views were even more spectacular.

Location
Just a short walk to city center made for a peaceful location.
Staff
Cleanliness & Comfort
M Social
Auckland

Great location. Helpful staff. Beautiful views.

Location
Staff
Cleanliness & Comfort
Bolton Hotel
Wellington

Loved the one bedroom suite with washer/dryer. Having a simple and leisurely breakfast in our room was very enjoyable. Appreciated the complimentary cable car tickets and the walk through the botanical garden.

Location
Staff
Cleanliness & Comfort
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 15, 2025

Dear Clarysse,
It was such a pleasure to work with you planning this trip. I truly enjoyed it. I appreciate your review and I am very glad that you all enjoyed the trip so much. I'm also glad you enjoyed the cable car tickets and the upgrade in the QT. That's a fun hotel and you are correct, the staff is wonderful.

Please reach out if we can help in the future. I would love to work with you again.
Cheers
liz

Wonderful planning
Australia | Feb 19 - Mar 26, 2025

M
Marie K.
Japan | Reviewed on Apr 08, 2025
In the planning stages Paula made great suggestions and worked out a great itinerary for us. She could pay a bit more attention to final details, although things did work out rather well with only a few hiccups along the way. She was always attentive to our requests and dealt with them in a timely manner.
We had a fabulous time with the following tours - camel sunrise tour in Uluru, Field of Lights & dinner in Uluru, Ocean Free sailboat and snorkelling to Green Island in Cairns, Brisbane...
Read more

In the planning stages Paula made great suggestions and worked out a great itinerary for us. She could pay a bit more attention to final details, although things did work out rather well with only a few hiccups along the way. She was always attentive to our requests and dealt with them in a timely manner.
We had a fabulous time with the following tours - camel sunrise tour in Uluru, Field of Lights & dinner in Uluru, Ocean Free sailboat and snorkelling to Green Island in Cairns, Brisbane private tour including the Koala Sanctuary, Pinnacles private tour in Perth, Kangaroo Island tour was good but we would have preferred a flight there and back to make the days a bit more manageable, Bonorong Night tour was excellent, Freycinet Lodge Wine Glass Bay cruise was great despite inclement weather conditions, Reverse Great Ocean Road was fabulous, City to Country Mornington Peninsula private tour was also very enjoyable.
Excursions we did not enjoy as much -
Daintree Cape Tribulation by Billy Tea Safaris - too long a drive in a cramped 4WD mini bus, not enough restroom breaks in the morning while picking everyone from various hotels.
The hotels:
Harbour Rocks hotel in Sydney, the hotel had no elevator, it would have been nice to know ahead of time. Great location.
Desert garden hotel in Uluru was very comfortable with lots of space. There was no phone in the room and we had to get cold water in the restaurant. The restaurant was excellent.
Crystalbrook Bailey in Cairns had lovely accommodations and amenities. We enjoyed the pool and the breakfast offerings. Location was close to the waterfront and many good eateries.
Adina Apartment Hotel on Greorge St- it was wonderful to have a mini kitchen with dishes, fridge and microwave to make our own breakfast. Location was also very central to everything we wanted to see. There was a bit of confusion for our tour driver, as he was told to go to another Adina Hotel Anzac Square to pick us up.
QTPerth -this was our least favourite hotel. Very dark interior decorating. There were very few restaurants in it’s immediate vincinity, many vacant facilities, so the area seemed a little run down, and we were there on a labor day holiday Monday when everything was closed in the area. Even the hotel only had food available in the bar which doesn’t have comfortable eating furniture.
Crown Plaza in Adelaide was excellent, both for amenities and location, and access to restaurants, but the Fringe Festival was on and we didn’t get a chance to enjoy it as our Kangaroo Island tour took up 2 really long days. Also, the street our hotel was on was closed to traffic in the evening so our bus could not drop us off at our hotel late at night. It would have been nice to know about the Fringe Festival ahead of time, and we might have decided to spend an extra day there.
Rydges Hobart was an amazing accommodation with a wonderful breakfast in an older building setting.
Freycinet Lodge was our favourite resort. Beautifully appointed room with snacks and drinks included , great service, fabulous food, and right on the beach. We would have loved to stay there longer.
Peppers Cradle Mountain Lodge was a disappointment as maintenance and service was poor, and the night tour we reserved ourselves was also very poor. They did refund us the night tour after we complained.
Leisure Penny Inn was just serviceable but in a great location.
VOCO Melbourne was beautiful hotel with well appointed room and a good buffet breakfast. We enjoyed many restaurants in the area.everything was close and convenient, including the free trams.
Our transfers were all very prompt and efficient except for 2 of them: at the cruise terminal in Sydney when the driver arrived without any luggage space, and at our final flight arrival in Melbourne when the driver had been given the wrong flight number and terminal for our flight.

Hotel Reviews
Crowne Plaza Adelaide
Adelaide

Great location, well appointed room, lovely restaurant for dinner and nice pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Peppers Cradle Mountain Lodge
Cradle Mountain Tasmania

Lovely location but buildings and paths need maintenance. Our cabin was comfortable. They had a free laundry that was much appreciated. They were short staffed, so service was quite slow in both the restaurant for breakfast and the bistro. The formal dinner was delicious and we were well looked after.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Bailey
Cairns

Well appointed rooms. Lovely pool area with bar. Nice breakfast buffet. Close to waterfront and many eateries.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Harbour Rocks Hotel
The Rocks, Sydney NSW

Great location. No elevator and USB plugs were not working. Plumbing needed updating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara

Very spacious and well furnished. No telephones in rooms, no cold water in rooms - you need to go to the main restaurant to fill your bottles. Great food at the restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
QT Perth
Perth

Dark and poorly appointed rooms with impractical set up and too much fabric to catch dust, thus making it difficult for someone with allergies. No space for modern clamshell luggage. The restaurant was great for breakfast but wasn’t open on the Holiday Monday, when we couldn’t find any restaurant in the area. We resorted to eating in their bar area but it did not have a comfortable eating area. Poor location. It is a long walk to find a good restaurant.

Authenticity & Character
Location
Staff
Always seemed helpful but did not follow through.
Cleanliness & Comfort
Less fabric especially at the head of the bed, for people with dust allergies
Leisure Inn Penny Royal
Launceston
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rydges Hobart
Hobart

Spacious suite, beautiful buildings. The buffet breakfast was delicious and in a well maintained older building. Had a coin laundry on site that was very useful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Freycinet Lodge
Coles Bay

Wonderful location and beautiful amenities. Our cabin was spacious and very welcoming with included wine and spirits as well as snacks, coffee and teas. The dining room as well as the bistro offered exceptional food with excellent service. It was nice to be so close to a quiet beach.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Voco Melbourne Central, IHG Hotel
Melbourne

Well appointed room although all glass walls can be problematic especially in the bathroom! The staff was very friendly and helpful. They dealt with issues very quickly. We were able to leave some of our luggage here for an extended period with no issues. Breakfast buffet was very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bonorong Wildlife Sanctuary Night Visit
Bonorong Wildlife Sanctuary Night Visit
Hobart

As we had been advised to arrive early, we were on site before the Sanctuary closed to the public, so enjoyed a stroll around the grounds ahead of the tour. Our very knowledgeable guide took us first to see the reptiles before they got too cold and hid. We then went to feed the Tasmanian wallabies, followed by birds, quolls, possums, Tasmanian devils, an echidna, a baby wombat, and Tasmanian bettongs. In most cases we did guided feeding, with appropriate warnings on how to present the foods. A highly enjoyable and educational outing!

Quality of Experience
Guides, Drivers and Staff
Private City & Mornington Peninsula Day Trip
Private City & Mornington Peninsula Day Trip
Melbourne

Our driver/guide picked us up early, as he had received a different itinerary to ours, to start an hour earlier. We had visited some of the proposed sites with friends, so our guide adapted the itinerary to hit new (to us) places. We went to Arthur’s Seat high above the bay for an overview, and visited beach which featured “houses” that store supplies for their owners’ days at the beach. We had a delicious lunch in a converted General Store, and visited wineries in the afternoon. One activity we skipped was a visit to Moonlit Sanctuary, as we had already visited.

Quality of Experience
Food
Service was a little slow but our guide had warned us. It’s not downtown Melbourne after all.
Guides, Drivers and Staff
Transport
Wineglass Bay Cruises Morning Wineglass Bay Cruise - Sky Lounge including Lunch
Wineglass Bay Cruises Morning Wineglass Bay Cruise - Sky Lounge including Lunch
Freycinet

We were called the night before by the tour operator to warn of potential rough weather for the next morning. We proceeded with the tour, and were glad we did. The Sky Lounge is the reserved upper deck adjacent to the bridge, and the attentive crew saw to everyone’s needs. Welcome drinks were served as we departed, to head to the Lodge to pick up guests who had booked there. As we sailed south to reach open water, the captain repeated the warning that a gale was brewing on the east side of the peninsula. As we reached the strait, his decision was to divert away from Wineglass Bay and instead proceed to Ile des Phoques (Seal Island). On the way there, several guests felt queasy and were assisted by crew. At the island we saw fur seals and cormorants, but the real show was on the way back north, when a pod of dolphins swam alongside and cavorted in our wake. They were joined by gannets and albatrosses over the boat. We had lunch in a sheltered bay, with generous portions in individual meals, supplemented with lots of fresh oysters. For us, the rough weather wasn’t a deterrent, but there were several seasick guests. Not all expected that they could be seasick. However the crew assisted them all and maintained a pleasant atmosphere for the rest of us.

Quality of Experience
Guides, Drivers and Staff
Transport
Freycinet to Cradle Mountain National Park - Self Drive
Freycinet to Cradle Mountain National Park - Self Drive
Freycinet

The roads in rural Tasmania were generally good, but services are sparse. The switchbacks ascending to Cradle Mountain park are narrow and require vigilance.

Quality of Experience
Drop off Car Rental
Drop off Car Rental
Australia

The car itself was fine, and gave us no problems. The only issues were with the personnel in the airport lots for pickup and drop off. In Hobart I was told to collect the keys in the parking lot from the attendant. She was nowhere to be seen, and my wife and I split up to look for her. This took more than 15 minutes. In Launceston, I saw an attendant across the lot as I pulled in, but by the time I parked she was gone. I took photos of the car for my records and dropped the keys in a return slot.

Quality of Experience
Guides, Drivers and Staff
Reverse Great Ocean Road Experience
Reverse Great Ocean Road Experience
Australia

This tour starts from Downtown Melbourne, proceeds west to Colac (along the highway) then south to the southern end of the Great Ocean Road on the shipwreck coast. A lot of time is spent in the coach, with commentary by the driver, to prepare for the self-timed walks. He also introduced guests to the TimTam Slam at the first coffee break. This stretch of highway features some of the most iconic formations in Australia, the 12 Apostles, as well as Loch Ard gorge, Great Otway National Park, and the seaside towns that were heavily damaged by fire and floods in the 1980s. The Memorial Arch stands as a monument to the work of the Diggers who built the road in the 1930s.

Quality of Experience
Food
Lunch was premade sandwiches. The “dairy free” offering was a thin tomato and lettuce sandwich with no protein whatsoever. The regular sandwiches were ham and cheese or chicken salad.
Guides, Drivers and Staff
Transport
Luxury Outback Tours Full Day Pinnacle Tour
Luxury Outback Tours Full Day Pinnacle Tour
Perth

Our guide was very knowledgeable and made the private tour very enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
A Night at Field of Light
A Night at Field of Light
Uluru

Loved this experience. Meeting other guests. The meal was delicious and seeing the stars and the field of light magical.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
30 Minute Great Barrier Reef Scenic Helicopter Flight
30 Minute Great Barrier Reef Scenic Helicopter Flight
Cairns

Tide was high when we went out so not the best conditions to see the reef clearly.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise Camel Ride
Sunrise Camel Ride
Australia

Amazing experience! Highly recommend this. I wasn’t even sore the next day after riding the camel for an extended period of time. The staff was exceptional.

Quality of Experience
Guides, Drivers and Staff
Transport
Great Barrier Reef and Green Island Tour - Ocean Free Sailboat
Great Barrier Reef and Green Island Tour - Ocean Free Sailboat
Cairns

It was a rough sea day but the staff made the best of a rough situation. We really enjoyed it all.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Two day/1 night Ultimate Kangaroo Island Experience (Cruise/Cruise) - Day 2
Two day/1 night Ultimate Kangaroo Island Experience (Cruise/Cruise) - Day 2
Kangaroo Island

Mini tour bus was uncomfortable with malfunctioning seatbelts. We enjoyed a more relaxed pa ce than on day one. Not enough time allotted for dinner before the ferry. Service was very slow at the restaurant that was recommended.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Daintree Rainforest Full Day Adventure by 4WD
Daintree Rainforest Full Day Adventure by 4WD
Australia

Very long time in the 4x4 cramped vehicle, (about 5 hours total travel time there and back) stopping to do all the hotel pick ups and then in Port Douglas where there should have been a restroom break. We enjoyed the tour once we got there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cramped mini 4x4 bus.
Private City & Lone Pine Day Trip
Private City & Lone Pine Day Trip
Brisbane

Lovely slow paced private tour. Our guide was very knowledgeable and we enjoyed our day, especially our time at the Lone Pine Koala Sanctuary.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Two day/1 night Ultimate Kangaroo Island Experience (Cruise/Cruise) Day 1
Two day/1 night Ultimate Kangaroo Island Experience (Cruise/Cruise) Day 1
Australia

Bus to ferry was very cramped for leg space and very long because of multiple pick up points. Ferry did not have breakfast foods available as the supplier had not delivered. We started our day very early and were quite hungry by lunch time. First day tour was in a more comfortable coach. Our accommodations at American River in the Mercure hotel was great. Older facility and the mattresses and rooms need updating but wonderful food and service. We really enjoyed our first day tour but were disappointed to spend so little time at the Animal sanctuary.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Apr 10, 2025

G'day Marie & Doug,

Firstly, it was a pleasure working with you and Doug. Thank you so much for taking the time to write such an extensive and informative review—I truly appreciate it. I'm sorry to hear about the minor hiccups you encountered, but I'm glad to know that everything worked out in the end.

Your review helps us continue to provide exceptional service to valued clients like you. If there's anything else we can do to make your future travels even more memorable, please don’t hesitate to reach out.

Take care and please keep in touch.

Cheers,
Paula
[email protected]

Amazing trips, mediocre lodgings.
Australia | Mar 28 - Apr 5, 2025

Nicolette
Nicolette C.
Flagami, FL | Reviewed on Apr 08, 2025
A friend and I recently traveled to Australia and instead of doing the research and booking myself, I thought it would be nice to book through a travel agent instead. I honestly cannot recall the last time I have done so as I am a frequent, experienced traveler and enjoy the research process. While it saved me quite a bit of time to book through KimKim, I will go back to doing so myself. The trips the agent booked for us were quite lovely as we experienced excellent guides and saw the things... Read more

A friend and I recently traveled to Australia and instead of doing the research and booking myself, I thought it would be nice to book through a travel agent instead. I honestly cannot recall the last time I have done so as I am a frequent, experienced traveler and enjoy the research process. While it saved me quite a bit of time to book through KimKim, I will go back to doing so myself. The trips the agent booked for us were quite lovely as we experienced excellent guides and saw the things we had wanted to see. Unfortunately, the accommodations were of a much lower quality than we typically book, with limited amenities on site, loud and chaotic environments, and, for the most part, sub par customer service. The travel agent and I had agreed on “moderate” hotels and that is certainly not what we experienced. All in all, a valuable lesson learned. I would advice travelers considering KimKim to be extremely thorough in discussing their definitions of varying accommodation levels.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 15, 2025
Hello Nicolette,
Thank you for the feedback, I'm glad you were happy with the "experienced excellent guides" and you were able to see all you wanted to see.
I trust you will be able to book the hotels you want on your own next time, but I do recommend that if booking through an agent in the future, you increase your budget to be able to include moderate accommodations, which in the tourism industry accounts for at least a 3.5 star, probably more like 4 stars. (Luxury is 5). I do recall...
Read more

Hello Nicolette,
Thank you for the feedback, I'm glad you were happy with the "experienced excellent guides" and you were able to see all you wanted to see.
I trust you will be able to book the hotels you want on your own next time, but I do recommend that if booking through an agent in the future, you increase your budget to be able to include moderate accommodations, which in the tourism industry accounts for at least a 3.5 star, probably more like 4 stars. (Luxury is 5). I do recall talking about the hotels and insisting that you looked the reviews and pictures on line because in order to match the budget, we were booking accommodations that are below what we usually do. I apologize for not having insisted on you reviewing them further.

I wish you wonderful travels and adventures in the future!
Liz

This itinerary and trip was perfect from star...
New Zealand | Mar 14 - Apr 2, 2025

D
Donna P.
Ashburn, VA | Reviewed on Apr 08, 2025

This itinerary and trip was perfect from start to finish! We met our son and DIL there and all traveled together throughout the North and South Islands for almost 3 weeks. Liz was responsiveness so helpful and put together an itinerary that was perfect for all of us! Excellent tours/excursions, fantastic accommodations, and wonderful private transfers enabled us to see and experiemce all of the major sights of the North and South Islands! The attention to detail provided was amazing! We cannot thank Liz and her team and KimKim enough for planning this wonderful trip for us!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 09, 2025

Dear Donna and family,
it was such a pleasure to work with you to plan this trip and I am truly happy that you all enjoyed it.
It was extra special because you got to meet your Daughter in Law. I am so happy for you.

I hope we have the opportunity to work and plan another trip in the future.
Liz

Bullard review
Australia | Mar 14 - Mar 28, 2025

L
Lisa B.
Ashburn, VA | Reviewed on Apr 05, 2025
The bike excursion in Sydney was excellent. The Harbour Rock Hotel was great and very good service.
The Blue Mountain excursion was also top notch. a
The Peninsula Hotel was good. It was pouring down rain so we couldn't really effectively appreciate it. I did like that it was on the beach. The 10 hour snorkel excursion was excellent. It helped that weather and sea conditions were very good. The Mayfair Hotel was excellent, as was the Gourmet Food and Wine tour. Loved biking... Read more

The bike excursion in Sydney was excellent. The Harbour Rock Hotel was great and very good service.
The Blue Mountain excursion was also top notch. a

The Peninsula Hotel was good. It was pouring down rain so we couldn't really effectively appreciate it. I did like that it was on the beach. The 10 hour snorkel excursion was excellent. It helped that weather and sea conditions were very good.

The Mayfair Hotel was excellent, as was the Gourmet Food and Wine tour. Loved biking through that beautiful area!

Kangaroo Island, suggested by Liz, was well worth it. Beautiful place, lovely and plentiful kangaroos, plus the vies! The service was very good as was the food. My recommendation for them is they need to add a salad course , as you just get your main fairly quickly and there aren't a lot of vegetables on that. The full day tour to see all the wildlife was essential to our trip to Australia.

The Savoy on Little Collins in Melbourne was fantastic, especially that upgrade to the Master Suite that we received on check in! The help that we received from Leslie Wong in changing our Penguin Island trip so that it was not on the night before we caught an early flight was MUCH appreciated. That excursion was also excellent.

All pickups and transfers were on time and all drivers friendly and polite.

Thanks so much for organizing a great trip!

Lisa and Daniel Bullard

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Apr 05, 2025

Hello Lisa!
Thank you for the beautiful review. I'm so glad you enjoyed Australia!
It was wonderful to work with you and I would love to do it again, so reach out anytime we can help!

Liz

Trip to New Zealand and Australia
Australia | Mar 8 - Mar 27, 2025

Sonya
Sonya B.
Gadsden, AL | Reviewed on Apr 04, 2025
The trip eventually worked out fine, but the response time for my questions in the planning stage was much much slower than I had experienced with KimKim in the past. I had sent very detailed information as to what places we wanted to visit and what tours we wanted to have. But I don’t think they were ever read in detail because the trip plan kept having tours listed, I didn’t want and hotels in locations such as near the airport instead of the city center as I had requested. But eventually... Read more

The trip eventually worked out fine, but the response time for my questions in the planning stage was much much slower than I had experienced with KimKim in the past. I had sent very detailed information as to what places we wanted to visit and what tours we wanted to have. But I don’t think they were ever read in detail because the trip plan kept having tours listed, I didn’t want and hotels in locations such as near the airport instead of the city center as I had requested. But eventually everything came together, I just had to spend much more time reviewing the plan than I had on our past trips to get things corrected. Also, we were not informed that we would have to find transportation from our hotel to our tour in Rotorua and would not be able to walk from our hotel as with our other tours. The tours were all fine but we were not informed about things such as being able to take the tour to Phillips Island without having dinner included, which we would have chosen had we been given the option. Most the hotels were fine. Out of the 9 hotels we stayed in on our trip only 2 were places we would never stay at again and wish we had not stayed at this time. I guess the most important thing is everything turned out fine in the end but with the price we paid I guess I expected to not have to put as much work into the planning as I did.

Hotel Reviews
Holiday Inn Express Auckland City Centre
Auckland

They would not allow us to check in early after arriving from a long international flight but when we were able to check in they upgraded us to room on a higher floor with a great view.

Authenticity & Character
Nothing in looks that was special but was a nice and clean hotel we enjoyed staying in.
Location
Very centrally located in the downtown area.
Staff
They were helpful when we needed to make a call or needed help with directions when we checked in but the check out person was very unfriendly. We had breakfast included but had an early departure before it started so they packed us a breakfast. They shouldn't have bothered. Not much in it, nothing to drink, not even water. When we asked at the desk if they could give us something to drink, we were told no.
Cleanliness & Comfort
The day we were able to have breakfast at the hotel it was more than we expected with lots of selection. Which is why we were so disappointed with the packed breakfast they supplied us the next day when we had an early check out.
Millennium Hotel Queenstown
queesntown

Room was fine but we had a long walk to our room from the registration desk with lots of luggage to carry.

Authenticity & Character
Everything was fine but nothing special.
Location
We were able to walk to places we wanted to see.
Staff
Friendly enough but nothing stands out.
Cleanliness & Comfort
I guess someone has to stay in the rooms far from the front desk and breakfast area but it wasn't nice for seniors.
Regent of Rotorua
Rotorua

Nice hotel with convenient location.

Authenticity & Character
Nothing really special but clean and nice enough.
Location
In the downtown area so convenient for walking to most places.
Staff
Nothing stood out as special.
Cleanliness & Comfort
Everthing was clean and comfortable.
Crowne Plaza Christchurch
Christchurch Central

Nice hotel with good location. The upgraded us to an upper floor with a city view.

Authenticity & Character
Very nice with good location.
Location
Convenient for walking around to see things.
Staff
Very friendly and helpful staff. They upgraded us to a room on a higher floor with a city view.
Cleanliness & Comfort
Room was very clean and spacious.
The Hermitage Hotel
Mount Cook Village

The view from our room was amazing. Breakfast was very good with lots of selection.

Authenticity & Character
It has a beautiful view from the hotel.
Location
Close to the visitor's center but wish it had been closer to some of the trailheads.
Staff
Staff was friendly.
Cleanliness & Comfort
Clean room with two queen beds which was very comfortable, and a amazing view.
Adina Apartment Hotel Melbourne on Queen
Melbourne

We had a one bedroom apartment that had a washer and dryer but it didn't feel like the room was very clean. I found trash in the area to make tea and coffee. It was a convenient location.

Authenticity & Character
Room could be cleaner and dryer didn't work well. It took all night to dry one load of laundry. Had to put in just a few pieces at a time and leave for a long time.
Location
Good location for walking around the city.
Staff
Not very friendly.
Cleanliness & Comfort
Not very clean. Wouldn't stay again or recommend.
Desert Gardens Hotel
Yulara

The registration area was very nice but the rooms could have been better. Also the landing outside our room was never sweep while we were there and had lots of leaves. There were no elevators and they put my 83 year old husband and myself on the second floor. We broke the handle on one suitcase trying to drag it up and down the stairs. Also we were told our room was not ready at the check in time.

Authenticity & Character
Nothing special just alright.
Location
Close enough to walk to things that were available.
Staff
Most were friendly.
Cleanliness & Comfort
It was clean enough but without an elevator it was difficult for us to manage our luggage.
Shangri-La The Marina, Cairns
Cairns

Very nice hotel with a beautiful view from our room.

Authenticity & Character
There was a beautiful view from the hotel.
Location
Able to walk around to the places we wanted to go.
Staff
All the staff were very friendly and very helpful.
Cleanliness & Comfort
The room was very comfortable with a beautiful view from our room.
Rendezvous Hotel Sydney The Rocks
The Rocks

This was supposed to be a 4 star hotel but it could barely be called a 3 star at best. The carpet looked dirty, the bathroom needed an update, and you had an overall feeling it was not clean. We were suppose to have a harbor view but 90 percent of the time we were there it was blocked by cruise ships and we couldn't see anything. The one time for a few hours at night the cruise ships were gone it was a beautiful view of the harbor and opera house. The only thing good about the room.

Authenticity & Character
Not a very nice hotel. Wouldn't stay again there.
Location
Location was good and we were able to walk to the opera house.
Staff
All the staff were very nice.
Cleanliness & Comfort
Did not feel clean so we were not very comfortable.
Activity Reviews
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Full Day Daintree Cape Tribulation (was & 4WD Bloomfield)
Australia

Nice but a long day so I probably could have skipped.

Quality of Experience
Alright but nothing outstanding.
Food
Lunch was alright not great.
Guides, Drivers and Staff
Guide was good.
Transport
Long drive.
Full Day Akaroa & Harbour Cruise
Full Day Akaroa & Harbour Cruise
Christchurch

Our guide Peter was very nice. Our tour information said we would have either morning or afternoon tea, but it didn't happen. The lunch that was included was very good at Akaroa. Harbor Cruise with George was nice. We saw hector dolphins, seals and albatroses.

Quality of Experience
Cruise was nice and lunch was very good.
Food
Our lunch was excellent.
Guides, Drivers and Staff
Our guide Peter was very good and very nice.
Transport
Comfortable.
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

It is a beautiful view from the top.

Quality of Experience
It was an awesome view from the top that shouldn't be missed.
Guides, Drivers and Staff
The staff were extremely friendly and helpful. One of the girls working walked us all the way to the top to show us how to take pictures that we could download on our phone or computer.
Transport
The trip up to the top was fun.
Full Day Marine World Outer Great Barrier Reef
Full Day Marine World Outer Great Barrier Reef
Australia

Enjoyed that you could experience the reef without getting wet.

Quality of Experience
Enjoyed that we could enjoy the reef without getting wet with the semi-submersible, and underwater observatory.
Food
Buffet on the pontoon was good.
Guides, Drivers and Staff
The staff on the boat and pontoon were outstanding.
Transport
The trip out to the reef was comfortable.
Half Day Mount Cook Tour (Christchurch to Mt Cook)
Half Day Mount Cook Tour (Christchurch to Mt Cook)
Christchurch

Nice trip with beautiful views.

Quality of Experience
Views were very nice.
Guides, Drivers and Staff
Our guide Joseph was very good. We were suppose to have bottled water and a picnic lunch which we had and was very good. But our guide also gave us snacks at every stop, such as chips, cookies and chocolate.
Transport
Transportation was comfortable.
Afternoon Tour (Mount Cook/Queenstown) (Shared Small Group Tour)
Afternoon Tour (Mount Cook/Queenstown) (Shared Small Group Tour)
Aoraki / Mount Cook Village

Maary our guide and driver was very good. We were supposed to have water and snacks and we did. We were supposed to get back at 6:30 but it was 7:30 before we reached.

Quality of Experience
Nice trip.
Guides, Drivers and Staff
Guide was nice.
Transport
Reached an hour late which wasn't expected.
Auckland Private Transfer Domestic Airport to Hotel
Auckland Private Transfer Domestic Airport to Hotel
New Zealand

Driver was not inside airport but texted where he was an parked so we didn't have to walk at all. He also helped with the luggage and was very friendly.

Quality of Experience
Driver helpful and friendly.
Guides, Drivers and Staff
Driver was very friendly and helpful.
Transport
Vehicle was comfortable.
Full Day Milford Sound Glass Roof Van/CruiseVan
Full Day Milford Sound Glass Roof Van/CruiseVan
Queenstown (NZ)

It was a long day. We were supposed to meet at a bus stop that was not marked. Picnic lunch was very bad. Nature cruise had nice views but only saw a few seals on a rock, no penquins, dolphins or any other animals that were mentioned we would see. Straight 4 hour drive back with one 15 minute stop for coffee.

Quality of Experience
A long day. If I did it again I would not do it as a day trip.
Food
Picnic lunch was bad.
Guides, Drivers and Staff
Driver was nice.
Transport
It was comfortable but too long a drive.
Morning SEIT Uluru Highlights
Morning SEIT Uluru Highlights
Uluru

Herman our guide was good. Enjoyed getting lots of views of Uluru.

Quality of Experience
Small group tour which was nice.
Guides, Drivers and Staff
Our guide Herman was very good.
Transport
Van was comfortable.
Auckland Harbour Sailing Cruise
Auckland Harbour Sailing Cruise
Auckland

Captain was very friendly and nice. We were told we would get tea or coffee and a cookie. We did not get that but were offered water or juice.

Quality of Experience
Fun to be on a sail boat.
Guides, Drivers and Staff
Captain was friendly and nice.
Transport
Was easy to walk to from our hotel.
TE Puia:  Te Ra Guided Experience 90 minutes) + Cultural Performance
TE Puia: Te Ra Guided Experience 90 minutes) + Cultural Performance
New Zealand

Was a nice tour but not anything special.

Quality of Experience
Nothing to improve but not a top experience on our trip.
Guides, Drivers and Staff
Hotel staff and drivers were fine.
Transport
Would have liked to have transportation provided from our hotel to Te Puia.
Full Day Phillip Island & Moonlit + Penguin Plus with Dinner
Full Day Phillip Island & Moonlit + Penguin Plus with Dinner
Melbourne

Guide was nice. We enjoyed Moonlit feeding the kangaroos and seeing the other animals. Penguin Plus was fun getting to see the penquin parade. Sad we couldn't take pictures, but were happy they had pictures and videos you could download. We were the only ones on the tour with dinner included. We were not told that it was an option to not have dinner included and would have liked to have had the option.

Quality of Experience
Enjoyed seeing the animals.
Food
Food was fine, but should have been told we didn't have to pay for it as part of the tour package but could have purchased what we wanted on our own.
Guides, Drivers and Staff
Guide was nice and spent time finding penquins we could see in the wild.
Transport
Confortable trip.
Auckland Best of Both World:  Bush and Beach  - Full day
Auckland Best of Both World: Bush and Beach - Full day
Auckland

Was a fun day. Saw lots of places. Guides were good.

Quality of Experience
Saw lots of places and enjoyed.
Guides, Drivers and Staff
Guides were very good. They offered juice and cookies in the afternoon.
Transport
Transportation was comfortable.
Evening Field of Light Pass
Evening Field of Light Pass
Uluru

It was very beautiful and I would recommend.

Quality of Experience
It is very beautiful and I would recommend.
Guides, Drivers and Staff
The drivers were efficient dealing with a large bus of people.
Transport
It was a large bus, but it was fine since the drive was close.
Full Day Hobbiton & Waitomo Caves (Auckland to Rotorua)
Full Day Hobbiton & Waitomo Caves (Auckland to Rotorua)
Auckland

Driver was nice enough. Tours alright especially for Lord of the Rings fans. Were not able to take pictures at the Waitomo caves which was a disappointment.

Quality of Experience
If you can't take pictures in the caves they should have some you can download.
Guides, Drivers and Staff
Nice enough.
Transport
Comfortable.
Welcome to Rotorua
Welcome to Rotorua
Rotorua

Worth a visit. We were not told that our tour of Te Puia was not within walking distance of our hotel and we had to figure out how to use uber (we are seniors and had not used before).

Quality of Experience
Nothing to suggest for improvement but not the best thing we did on our trip.
Guides, Drivers and Staff
Staff at hotel was fine as were drivers to Rotorua.
Transport
Would have liked transportation already arranged for our trip to Te Puia.
Afternoon/Evening Wintjiri Wiru Twilight
Afternoon/Evening Wintjiri Wiru Twilight
Uluru

Very nice experience. Enjoyed the drinks and snacks while watching the show. Wish we had been allowed to take pictures or videos.

Quality of Experience
Nice show but wish they had had pictures and videos of the show we could download since we were not allowed to take our own.
Guides, Drivers and Staff
Driver was nice.
Transport
Large bus but only a short way from the hotel.
Morning Panoramic Sydney Sights
Morning Panoramic Sydney Sights
Sydney

I didn't really feel that we saw much of Sydney.

Quality of Experience
Alright but could probably spend time better doing something else.
Guides, Drivers and Staff
Guide was informative.
Transport
Comfortable but didn't feel I saw much.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

Great tour would recommend.

Quality of Experience
Nice tour.
Guides, Drivers and Staff
Great guide.
Transport
Close enough from our hotel to walk.
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

I would recommend. Calmsley Hill Farms was great. Really enjoyed getting close with the animals. Beautiful lookouts. Lunch was alright not great. Tour said we would get wine or OJ in the afternoon but only wine was offered, so nothing for people who don't drink alcohol.

Quality of Experience
Calmsley Farms was the best part.
Food
Lunch was alright and nothing was offered for people who don't drink wine.
Guides, Drivers and Staff
Our guide was nice.
Transport
Comfortable trip.
Local specialist: Ruth Grau

Induction to Australia
Australia | Jan 28 - Feb 6, 2025

Barbara
Barbara B.
Newark, NJ | Reviewed on Apr 02, 2025

Ruth planned a fabulous itinerary based on my interests. Details were well-planned and communicated. Transportation and excursions went smoothly with no snafus. I especially enjoyed the Kuranda Skyrail and Rail Adventure from Cairns and the Currumbin Wildlife Sanctuary on the Gold Coast. Brisbane and Sydney are clean and beautiful cities. I felt completely safe throughout my solo and small group travels in Australia. Breathtaking scenery and friendly locals!

Local specialist: Ruth Grau