Australia Travel Agents

The Riley hotel was great; the snorkeling was beyond my wildest expectations (too bad it was raining and cloudy). I have been a diving for almost 50 years and I have never seen corals that beautiful. The trips into the rainforest were also fantastic and I would highly recommend a night rainforest visit. Well done!!

Hotel Review

Crystalbrook Riley

Cairns

The pool was great and the access to great places to eat was fantastic. Very relaxing.

Authenticity & Character

Location

Near the Great Barrier Reef; east access to excursions; good restaurants

Staff

Front desk staff were very friendly and extremely helpful.

Cleanliness & Comfort

Activity Reviews

Full Day Dreamtime Cruise (From Hotel) - Snorkel Great Barrier Reef

Australia

Be prepared for a long trip to and from the reef. However, the experience once there was GREAT! You have no idea how colorful and varied the sealife is on the reef. It is something you will never forget. The staff were extremely friendly and informative. And talented.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Grand Kuranda Rainforest Day Trip

Australia

Unfortunately, rain put a damper on the excursion as we had the boomerang and spear exhibition abbreviated and the cable car ride cancelled. But, overall, a great experience. The best part of the trip had to be the Duck boat tour.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Afternoon/Evening Adventure & Nocturnal Wildlife Tour

Australia

I loved trekking, but especially at night as it was a far different experience that any of the daytime walks. Guide (Paul) was friendly and fun. Got to see a platypus!!!!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The best and greatest tour guide is Vicky of VIO and KImKim.
Vicky was always quick to provide assistance when we needed it.
We were happy with Vicky's selection of Hotels and Activities.
Please let her know how we feel about her services,
Sincerely,
Karey Hobbs and the Travel Crew

Hotel Reviews

The Reef House Adults Retreat

Palm Cove

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hilton Melbourne Little Queen Street

Melbourne

The best part of our stay was the Daily Buffet Breakfast. Thank you!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

SKYE Suites Sydney

Sydney

QT Auckland

Auckland

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Great Ocean Road Scenic Tour Private Car

Melbourne

The Drive was very long and therefore, very tiring, however, we really liked our driver and guide. The vehicle was small and uncomfortable.

Quality of Experience

Guides, Drivers and Staff

Transport

We wish to thank Paula Adams for all her assistance and guidance to make our trip to Australia and New Zealand so memorable.
To make our trip easy, we wanted to elicit the help of a travel agent. Neither of us had used one before. I literally found KimKim on the internet. They connected us with Australian native and expert, Paula Adams. We quickly lowered our guard as her credibility shined through. She answered every question. Conversed via email and always on the phone when we wanted. She listened to us and tailored our trip to what we wanted to experience. She also advised us against visiting an area that would have been too hot and humid with monsoon rains. That was good to know! We found all her hotel and excursion selections to be just what we wanted in the area we wanted. She arranged all the transfers for us too so we didn’t have to drive on the wrong side of the road! We loved the Penguin Parade (albeit crowded), the Great Ocean Road, and the entire city of Melbourne. New Zealand didn’t disappoint either! We like a more natural experience and loved the ferry from Wellington to Picton and the coastal train between Picton and Christchurch. Such amazing views. Zealandia was a great experience for us and we saw a kiwi bird!
Utilizing a travel agent does cost a little more money, but for us, it was so worth it. Paula advised us, suggested things we never knew about, and found proven accommodations and professional excursions. Additionally, while in Australia, I got sick. We needed to rearrange our schedule and cancel one of our segments. Paula took care of everything! It was so worth it to us to have her in our back pocket. I completely recommend her services! Thank you Paula!

Hotel Reviews

Mercure Welcome Melbourne

Melbourne

Hotel was right in the middle of the Central Business District of Melbourne. Great location! Pretty basic room.

Authenticity & Character

Pretty basic hotel and furnishings. Room was a little small.

Location

Right in the heart of Melbourne’s Central Business District. Close to shopping and excellent and varied cuisine.

Staff

Very helpful and friendly.

Cleanliness & Comfort

We could get extra towels, Kleenex whenever asked. Rooms were clean and neat.

Picton Yacht Club Hotel

Picton

Nice hotel with balcony overlooking their pool and the Sound.

Authenticity & Character

Room was nice. Not over the top.

Location

Very close to their downtown area. About two blocks walking.

Staff

Friendly and helpful.

Cleanliness & Comfort

Clean and neat.

Activity Review

Great Ocean Road Day Trip

Melbourne

Oceania and Nick provided our 8 person van with a memorable trip. He took us off road to a golf course so we could see kangaroos in the wild. He also took off the main road to a grove of eucalyptus trees and we spotted 6 koalas in the wild. A treat for me! The 12 Apostles rock formations and Arch were breathtaking. It was a perfect excursion. The right amount of informative narrative.

Quality of Experience

I enjoyed our Oceania driver and guide, Nick. He was informative and really provided us with a great experience.

Food

Food options were undesirable so we we got scallop pies nearby that were awesome.

Guides, Drivers and Staff

Transport

A bit bumpy in the back! Good amount of bathroom breaks.

Paula & kimkim! What a stellar team! Mahalo so much to Paula for her patience in coordinating our remarkable trip to New Zealand (Auckland & Queenstown) and Australia (Sydney & Cairns).
Paula's knowledge of both of these amazing destinations truly helped us enjoy our trip to its fullest!
Why choose kimkim:
1. The personal attention that we got from Paula not only allowed us to embark on a trip of a lifetime, but we gained a new friend - Paula!
2. From confirming hotels, booking flights, to arranging airport transfers, tours and so much more - this was by far, the best way to travel - peace of mind and worry free! Our hotel, M Social was very modern and perfectly located to all activities. The daily breakfast buffet started our days with delicious and healthy options!
3. Our guide Jono for the Auckland Food/Drink City tour was so engaging and very informative as we walked through downtown Auckland and stopped at several eating and drinking establishments! We made new friends along the way and Jono kept us informed and full of joy! The tour and food/drinks and desserts is a must do!
4. Our next stop was Queenstown! My new fave place to visit in the future! Our hotel here was the Millenium - another awesome choice - walking distance to the hub of the town and other activities.
5. Paula arranged for us to take a tour to Milford Sound via coach (Mercedes glass top) and this did not disappoint at all. Our driver was very informative and shared so much about the area and culture along the way, He stopped at some points of interest and the views were absolutely spectacular! We even stood in the field where they filmed the Orcs running through in the movie Lord of the Rings! Arriving at the Sound and journeying on the ferry was surreal. The sound is stunning and we saw dolphins, seals and sea birds. We opted to fly our of Milford Sound at the last minute and THAT was AWESOME! I highly recommend that you do this! The pilot flew us close to the mountain range seeing the glacier tops and lakes too! It was thrilling beyond belief!
6. Our next adventure that Paula booked was the Jet Boat Ride! OK, as a 70 year old, I was a bit weary of this one. However, it was SO MUCH fun and exhilarating - I am ready to go again! Our guide, Dane was Maori and gifted us with his knowledge of the area and its cultural significance. This is another must do....not matter how old you are!
7. We allowed for some free time at our destinations in order to do some spontaneous things and discover things on our own. We rode the Gondola in Queenstown and hung out downtown. The food did not let us down. EVERYTHING was delicious!
8. Next we were off to Sydney where Paula booked us into the Intercontinental. My fave hotel now in Sydney! Breakfast buffet included - clearly the best we have had - ever. Here we did our own things - visiting the Opera House, taking in La Traviata at the Opera House one nite, walking through the Royal Botanical Garden and simply going on adventures in Sydney on our own.
9. Our next stop was Cairns! Flights were all arranged by Paula! We go there, and it was storming. Our snorkel cruise was cancelled due to the weather. As this was pre-paid, the vendor provided a letter for us to receive a refund from our booking agent - kimkim. Upon our return, Paula quickly worked on this and we will receive refunds within a week!
Although our cruise was cancelled, we still found fun things to do while in Cairns. Our hotel, Flynn Crystalbrook booked by Paula, was another winner - centrally located with morning buffet breakfast included.
Paula worked her magic to allow us to have a stress-free, beyond comfortable vacation. Balancing "must see & do" experiences along with free time was perfect. We had SO much fun and learned a lot about the area, the culture and the people.
For all of this Paula, mahalo palena 'ole - with deepest gratitude. Marcie

Vicky did a superb job of booking accomodations and activities that fit us perfectly. Her attention to detail was spot on. Every transfer, flight, check
In and excursion were perfectly executed. I would 100% recommend Vicky and Kim Kim for any travel needs. Well done!