Paraskevas Politis

This was the first time using KimKim and generally, the experience was very good. The initial questionnaire was very thorough and the planner (Ina) obviously used the answers to customize our trip including specific hotels and private tours that met our requirements. I don't think we could have put together an equivalent vacation ourselves, which made the higher price we spent that much more worthwhile. The 30+ page schedule they put together included suggested restaurants, most train tickets and most suggested private day excursions. However, there were several items missing from the schedule that we felt were an oversight. Several days were free and gave a link to suggested walking tours - but when it came time to see the link it was empty. We were also missing a couple of train tickets. Luckily, their 24/7 support is excellent and provided the information when requested. But it added a level of pressure during our trip that was unnecessary. Would we use KimKim again - absolutely. It was a great vacation.