Italy Travel Agents

we had an excellent experience working with anita and all the kimkim staff! everyone was helpful, responsive and accommodating. well done!

a few items:

-while the process of developing the itinerary was initially difficult for me -because of the way communication is imbedded in the developing itinerary- anita was willing to accommodate me and work around it with direct contact via phone and email. thank you, anita! the app proved to be a very useful tool during the trip, providing up to date changes, quick contact and quick responses. what a great idea!

our trip went smoothly for the most part.

the guides were quite knowledgeable; some were extremely personable and fun. while all kindly accommodated the visually impaired member of our group, massimo stands out as having gone above and beyond. he was extremely helpful and caring. vito and donato also went out of their way to accommodate his needs; the ape calessino was a lifesaver in both matera and ostuni. all the guides were in contact in advance of our scheduled meeting time and were prompt in meeting us. the driver you hired at the last minute for the driving tour of naples proved to be as knowledgeable as any guide would have been; indeed, he actually was a guide. all well done!

all drivers were professional and helpful; in rome and naples, we were quite glad that they were driving and not us. again, each was in touch with us in advance of our meeting time and accommodated any travel delays cheerfully. this was especially true of vito and donato. the driver for our transfer to the rental car pickup at the naples airport was not informed of the correct pickup time. this delayed our arrival in matera, but vito and donato kindly waited for what was a substantial amount of time and cheerfully toured us anyway. we did regret that the driver assigned to pick us up in rome on arrival from munich did not learn of the delay until after he had already gone to the airport. i hope he was properly compensated.

each of the hotels stood out in different ways, but all of them were beautiful and comfortable and the staff professional and accommodating. however, the following were issues for our visually impaired friend:
-is it true that grab bars are only required in new construction in the eu? it was difficult for our friend without such accommodation. this might be wise to share with others who may be anticipating accommodations we take for granted in the united states.
-at the cenobia in matera, the staff was quite helpful and very nice, especially samir and mario, but the location was dangerously challenging. the hotel was at the bottom of several very long flights of exterior steps (no hand rails, of course). add in the rain and it was a difficult, dangerous situation for our friend. even the room assignment was problematic given the exterior steps by which it is accessed. it was fortunate the hotel was empty because it allowed management to change his room to one that had fewer steps to reach it (all entrances were exterior). as it was, it took several people to help him navigate all these steps, in the dark and the rain. he did not go to breakfast because of the rain and steps. while the hotel was beautiful and the staff wonderful, this was a bad choice for our circumstances, and could have had disastrous consequences for our friend. there is nothing on the website to alert to the steps. a heads up for other travelers is indicated.

-the same situation with steps occurred at masseria montenapoleone, on a smaller scale. again, it was fortunate that because so few people were there, management was able to reassign him to a room that was less of a challenge.

-the donna camilla was stunning. we arrived quite late after our flight from brindisi and did not see any restaurants nearby so we were quite happy it had a restaurant, a good one. however, as you know, because of our early departure, we couldn't eat at the hotel in the morning. in retrospect, we would have preferred a credit on the room since the breakfast the hotel provided was sparse and more snack-like than anything.

-because we arrived late to the donna camilla and went immediately to dinner, it wasn't until afterwards that we discovered the room our friend received had only a tub -no shower- a serious oversight and miscommunication with the hotel.

that our friend was not accommodated in several circumstances, as requested from the outset, is the only negative in what was otherwise a wonderful trip.

anita, it was a pleasure working with you…you were accommodating, quick to reply and thoughtful in your suggestions. Your colleagues we interacted with via the app were quite helpful as well. if you would like to discuss any of my comments, please feel free to contact me.

This was our first experience with KimKim and we had such an exceptional experience. The hotels that were selected for us were in perfect locations for the type of touring we wanted to do—within walking distance to attractions, public transit, great neighborhoods and yummy restaurants. We are an active family who like experiencing the more “local” flavor or places, and Bea did a great job of planning and adjusting our trip to fit our personal preferences and personality. There was the right amount of scheduled activities and downtime for personal exploring. We were totally impressed with the warm demeanor of all of our tour guides, who also gave great, local recommendations of places to eat/things to see. It was such a gift for me to not have to plan and hold all of the details so I could be present with my family. We are so grateful for the memories we made and have since recommended KimKim to many friends looking for a memorable travel experience. Thank you!!

Hotel Reviews

Rome Life Hotel

Rome

This hotel is in a fabulous location with a helpful staff and clean, comfortable accommodations.

Authenticity & Character

This is a more modern place but we loved the breakfast area and sitting spaces, where we were able to play cards and chat during downtime.

Location

We loved the walkable, easy access to the Collosseum, Metro and Monti neighborhood (with great restaurants).

Staff

So kind—especially the bellman who delivered our bags.

Cleanliness & Comfort

Refreshed daily. Love.

Hotel Piazza Bellini & Apartments

Naples

This hotel was right outside the bustling Piazza Bellini—which was full of local life and markets/food. We loved the courtyard, which immediately provided a respite from the busy city, and our flat, which was cozy, clean and very comfortable.

Authenticity & Character

This is a really quaint, bright hotel.

Location

So close to easy pick up spots for tours and nightlife/Naples life etc.

Staff

Their suggestions of where to go and what to see how to easily access these things. We ate amazing food in Naples and the hotel staff helped!

Cleanliness & Comfort

Somehow our room was on a crazy busy piazza but it was also very quiet. So nice to sleep well in a place after busy travel days!

Hotel Meninas

Madrid

We loved the charm of this place and the friendly people who greeted us every time we came and went. Again, super helpful folks with great suggestions—who made reservations for us so we could enjoy the 3 Kings parade as soon as we got to town.

Authenticity & Character

The stairwell in this hotel is charming—and the room was just right. We appreciated the daily refresh and the overall cleanliness of the space.

Location

We loved the easy access to city attractions, transportation and eateries. We also liked that the hotel is in a side street so just a little bit away from the hustle!

Staff

Again, so great and helpful. I couldn’t believe they offered to make our reservations for us—which is amazing when you don’t speak the language!

Cleanliness & Comfort

Activity Reviews

Campo de’ Fiori, Jewish Ghetto and Trastevere Food Experience

Rome

We loved this whole evening—it was the perfect start to our trip and a great introduction to Rome. Silvia, our guide, was the best—she was kind, funny, and gave great information about the food and history around the neighborhoods where we ate. We had our 16 and 19 year old with us who also loved the entire experience (and Silvia!). This was a trip highlight for all of us—highly recommend!

Quality of Experience

The food was delicious and the commentary just awesome.

Food

So fun to try local, delicious bites and walk through so many cool neighborhoods during the process.

Guides, Drivers and Staff

Silvia. We loved Silva. She made our photo book!

Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City

Rome

This was just a fabulous experience. Dennis, our tour guide, was excellent—in demeanor and knowledge. Again, my kids really enjoyed his commentary, which says a lot. We visited on a crisp sunny day and enjoyed the whole thing. We didn’t realize we would have an ear piece to hear him and we loved it—there were a lot of people around but it didn’t matter!

Quality of Experience

Dennis. We were so sad we didn’t think to get a picture with him—he was excellent!

Guides, Drivers and Staff

The Flavors of Naples: Traditional Cooking Class

Naples

The cooking class in Naples was so much fun! Francesca and Silvia, our instructors, were fantastic, and it was a delightful way to engage with the local culinary traditions. We will ask them to share the pasta recipe! The experience was unforgettable and definitely one of our trip's highlights.

Everything went effortlessly. All the ride transitions from the airport to the train station to the hotel to the tours were scheduled for us and arrived on time and were great companies. The hotel choices made by the team at kimkim were perfect and in ideal locations. The tour was excellent. There were no issues on the whole trip everything went according to the plan and was better than I could have hoped for.

Hotel Reviews

Hotel Palazzo Guadagni

Florence

Great location. Authentic feel. Beautiful rooftop bar. Awesome views from the room. Service was impeccable.

Authenticity & Character

Quaint and charming.

Location

Everything is within a 5-10 minute walk.

Staff

Cleanliness & Comfort

Hotel Scalinata di Spagna

Rome

Great location at the top of the Spanish steps. Many sites within 10 minutes walk. And other attractions like the Colosseum are a 10 minute taxi ride. Beautiful rooms with your own terrace. Friendly helpful staff.

Authenticity & Character

Location

Walking distance to many historical sites and short drive from the Colosseum.

Staff

Cleanliness & Comfort

Activity Review

Day trip in the Tuscan countryside, wine tour, lunch and guided visit to San Gimignano

Italy

I wasn't originally in favor of doing tours but this ended up being one of the highlights of the trip. The tour takes you to several locations and gives you an authentic experience.

Quality of Experience

Food

Guides, Drivers and Staff

Very knowledgeable and professional guides and drivers.

Transport

Maria-you exceeded all our expectations for our family trip to Rome and Florence to celebrate Chris holidays. The tours, restaurants and recommendations for walking while we had down time on our own were perfect and we cannot wait to come back and experience even more (hopefully soon!). Thank you for everything!
Laura

Hotel Reviews

GCF Luxury Suites

Roma

Centrally located, clean and grey space for us and our two older kids. Walked to everything nearby.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Glance

Firenze

Perfectly located to walk everywhere and experience all the amazing streets of Florence!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

2 Restaurant Reservations

Rome

Delicious!!

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Tour & Sistine Chapel

Rome

Learned a lot and loved seeing everything thru the eyes of our guide.

Quality of Experience

Guides, Drivers and Staff

Transport

Central Food Market & Tuscan Cooking Class

Florence

The best family-friendly class with great people from all over the world. What we made and ate exceeded our expectations and we had so much fun!! Jon-our chef-was superb and taught us a lot o about Florentine life.

Quality of Experience

Food

All of it!!

Guides, Drivers and Staff

Transport

Private Walking Tour of Florence | City Highlights with David & Duomo

Italy

Very detailed history tour!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Colosseum Tour Including Roman Forum

Rome

Julia is amazing!! We learned so much!

Quality of Experience

Guides, Drivers and Staff

Transport

Absolutely beside myself at how well-planned our trip to Italy was. Anita and her team did such an incredible job taking our vision and making it much more than we could have imagined. I feel like we took such a unique trip that we will be reminiscing about for the rest of our lives. Everything from the off-the-beaten-path tours to the smooth and professional drivers and transfers...we were blown away at the experience. Thanks so much!

Hotel Reviews

Sorrento City Hotel

Sorrento

Great location and attentive staff. The breakfast had wonderful variety and felt very homey.

Authenticity & Character

Small but well thought out. Not the coziest hotel I've ever been to, but gets the job done well.

Location

Right on the main street of Sorrento. Very easily walkable and lively.

Staff

Kind staff. Breakfast attendants were very warm.

Cleanliness & Comfort

Pietra Campana Italian Villa

Orvieto

Cannot give this villa enough praise. The location is absolutely breath-taking. The service and warmth of the staff was so wonderful. The spaciousness of the room was also wonderful. Highly recommend!!

Authenticity & Character

I felt like I was staying with a family member in the Italian countryside.

Location

Unbelievable panoramic views of Orvieto, while still being a very short drive from the city.

Staff

Cleanliness & Comfort

La Maison du Sage

Florence

What a cool, unique guest house in such a fun part of town!

Authenticity & Character

The art deco decor was so cool while still giving a very cozy environment.

Location

Staff

Cleanliness & Comfort

Very clean and super comfortable. The couch/daybed was an amazing touch. We loved!

Activity Review

Private Full Day Amalfi Experience

Italy

It rained the whole day but we made the most of it. Was really fun to travel the Amalfi Coast during off-season. If there's any way to request Giuseppe as your driver/guide, you MUST!

Quality of Experience

Guides, Drivers and Staff

Giuseppe was top notch!

Transport