Italy Travel Agents

I did all the planning for this trip for my daughter and grandchildren, but did not go with them. This was a special trip for our 14 year old grandson. Luca helped me from day one and was amazing, especially with choosing excursions that would appeal to my grandson. I corresponded with him nearly every day for several weeks, and he was always very quick to respond and so helpful. He listened to my ideas and guided me with his expertise about the climate for the dates of our trip and which area would be best at that specific date. My daughter thinks I am the best travel agent ever, as they had a wonderful trip with everything being just as we had planned. Luca planned wonderful excursions for them with small group sizes. They were met with your guides promptly with no glitches. Hotels were just as Luca described and I loved that he sent me pictures of each hotel. He suggested many places for them to eat that were reasonably priced, and they loved every one of them. Their favorite part was the Amalfi Coast tour and the boat ride around Capri. Having never used a travel agency before, I was very nervous about this. Luca put me at ease and made it all very easy. I have already recommended your agency to all my friends and told them to ask for Luca.

Not Sure of our guides names. We had a food tour guide in Rome was great very good. He gave us lots of information about the area and the food. Our guide in Florence was excellent. We spent 2 days in Tuscany with him. Our food tour in Venice guide made the tour all about us. We asked a few questions and she gave us the food that answers in food. `

Hotel Reviews

Hotel Alba Palace Florence

Florence

Would not recommend this hotel to anyone. The room was extremely small with an even smaller bathroom. Our room faced the street and we were woken up every night to shouting in the street. The only friendly staff member was the girl in the breakfast room.

Authenticity & Character

Location

It was close to the train that was great. The noise on the street was very loud

Staff

Could be friendlier

Cleanliness & Comfort

Larger rooms

Palazzo Marziale Boutique Hotel Sorrento

Sorrento

Great room, great staff, great breakfast.

Authenticity & Character

Location

We loved the location could see out to the water

Staff

Cleanliness & Comfort

The room was very comfortable

Hotel Cellini

Rome

The location to the subway was great. Felt the building was a little run down.

Authenticity & Character

Location

Staff

Very informative

Cleanliness & Comfort

Ca' Nigra Lagoon Resort

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Rome Food Tour

Rome

We really liked our guide. He gave us lots of information.

Quality of Experience

Guides, Drivers and Staff

Best of Florence and David by Michelangelo | Small Group

Florence

We enjoyed our guide and tour. A couple of people on the tour kept walking off. Made it hard on our guide and everyone else on the tour.

Quality of Experience

Guides, Drivers and Staff

The Secrets of Neapolitan Pizza with Olive Oil & Mozzarella Tasting

Sorrento

We had so much fun!

Quality of Experience

Guides, Drivers and Staff

Transport

Self Guided Visit to the Colosseum & Roman Forum | Skip-the-Line Tickets

Rome

We had a little trouble finding where to meet for tour

Quality of Experience

Venice Food Tour

Venice

Quality of Experience

Guides, Drivers and Staff

Our guide was fantastic!

Venice Gondola Ride

Venice

Quality of Experience

Guides, Drivers and Staff

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Full-Day Private Tour of Pompeii and Mt. Vesuvius, with Lunch at a Winery at the Foot of the Volcano

Italy

We truly enjoyed our day.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tuscany Day Trip to Siena & San Gimignano | Lunch & Wine Tasting Included

Florence

We loved our driver. He had so much knowledge of the area.

Quality of Experience

Guides, Drivers and Staff

Transport

Val D’Orcia & Brunello Wine Tour with Lunch and Two Wine Tastings

Italy

We had our same driver from 2 days before. His knowledge of the area and history was great.

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Rome was perfect. I worked with Rita on the itinerary and would work with Rita again. The accommodations and tours were fantastic.

we had an excellent experience working with anita and all the kimkim staff! everyone was helpful, responsive and accommodating. well done!

a few items:

-while the process of developing the itinerary was initially difficult for me -because of the way communication is imbedded in the developing itinerary- anita was willing to accommodate me and work around it with direct contact via phone and email. thank you, anita! the app proved to be a very useful tool during the trip, providing up to date changes, quick contact and quick responses. what a great idea!

our trip went smoothly for the most part.

the guides were quite knowledgeable; some were extremely personable and fun. while all kindly accommodated the visually impaired member of our group, massimo stands out as having gone above and beyond. he was extremely helpful and caring. vito and donato also went out of their way to accommodate his needs; the ape calessino was a lifesaver in both matera and ostuni. all the guides were in contact in advance of our scheduled meeting time and were prompt in meeting us. the driver you hired at the last minute for the driving tour of naples proved to be as knowledgeable as any guide would have been; indeed, he actually was a guide. all well done!

all drivers were professional and helpful; in rome and naples, we were quite glad that they were driving and not us. again, each was in touch with us in advance of our meeting time and accommodated any travel delays cheerfully. this was especially true of vito and donato. the driver for our transfer to the rental car pickup at the naples airport was not informed of the correct pickup time. this delayed our arrival in matera, but vito and donato kindly waited for what was a substantial amount of time and cheerfully toured us anyway. we did regret that the driver assigned to pick us up in rome on arrival from munich did not learn of the delay until after he had already gone to the airport. i hope he was properly compensated.

each of the hotels stood out in different ways, but all of them were beautiful and comfortable and the staff professional and accommodating. however, the following were issues for our visually impaired friend:
-is it true that grab bars are only required in new construction in the eu? it was difficult for our friend without such accommodation. this might be wise to share with others who may be anticipating accommodations we take for granted in the united states.
-at the cenobia in matera, the staff was quite helpful and very nice, especially samir and mario, but the location was dangerously challenging. the hotel was at the bottom of several very long flights of exterior steps (no hand rails, of course). add in the rain and it was a difficult, dangerous situation for our friend. even the room assignment was problematic given the exterior steps by which it is accessed. it was fortunate the hotel was empty because it allowed management to change his room to one that had fewer steps to reach it (all entrances were exterior). as it was, it took several people to help him navigate all these steps, in the dark and the rain. he did not go to breakfast because of the rain and steps. while the hotel was beautiful and the staff wonderful, this was a bad choice for our circumstances, and could have had disastrous consequences for our friend. there is nothing on the website to alert to the steps. a heads up for other travelers is indicated.

-the same situation with steps occurred at masseria montenapoleone, on a smaller scale. again, it was fortunate that because so few people were there, management was able to reassign him to a room that was less of a challenge.

-the donna camilla was stunning. we arrived quite late after our flight from brindisi and did not see any restaurants nearby so we were quite happy it had a restaurant, a good one. however, as you know, because of our early departure, we couldn't eat at the hotel in the morning. in retrospect, we would have preferred a credit on the room since the breakfast the hotel provided was sparse and more snack-like than anything.

-because we arrived late to the donna camilla and went immediately to dinner, it wasn't until afterwards that we discovered the room our friend received had only a tub -no shower- a serious oversight and miscommunication with the hotel.

that our friend was not accommodated in several circumstances, as requested from the outset, is the only negative in what was otherwise a wonderful trip.

anita, it was a pleasure working with you…you were accommodating, quick to reply and thoughtful in your suggestions. Your colleagues we interacted with via the app were quite helpful as well. if you would like to discuss any of my comments, please feel free to contact me.

This was our first experience with KimKim and we had such an exceptional experience. The hotels that were selected for us were in perfect locations for the type of touring we wanted to do—within walking distance to attractions, public transit, great neighborhoods and yummy restaurants. We are an active family who like experiencing the more “local” flavor or places, and Bea did a great job of planning and adjusting our trip to fit our personal preferences and personality. There was the right amount of scheduled activities and downtime for personal exploring. We were totally impressed with the warm demeanor of all of our tour guides, who also gave great, local recommendations of places to eat/things to see. It was such a gift for me to not have to plan and hold all of the details so I could be present with my family. We are so grateful for the memories we made and have since recommended KimKim to many friends looking for a memorable travel experience. Thank you!!

Hotel Reviews

Rome Life Hotel

Rome

This hotel is in a fabulous location with a helpful staff and clean, comfortable accommodations.

Authenticity & Character

This is a more modern place but we loved the breakfast area and sitting spaces, where we were able to play cards and chat during downtime.

Location

We loved the walkable, easy access to the Collosseum, Metro and Monti neighborhood (with great restaurants).

Staff

So kind—especially the bellman who delivered our bags.

Cleanliness & Comfort

Refreshed daily. Love.

Hotel Piazza Bellini & Apartments

Naples

This hotel was right outside the bustling Piazza Bellini—which was full of local life and markets/food. We loved the courtyard, which immediately provided a respite from the busy city, and our flat, which was cozy, clean and very comfortable.

Authenticity & Character

This is a really quaint, bright hotel.

Location

So close to easy pick up spots for tours and nightlife/Naples life etc.

Staff

Their suggestions of where to go and what to see how to easily access these things. We ate amazing food in Naples and the hotel staff helped!

Cleanliness & Comfort

Somehow our room was on a crazy busy piazza but it was also very quiet. So nice to sleep well in a place after busy travel days!

Hotel Meninas

Madrid

We loved the charm of this place and the friendly people who greeted us every time we came and went. Again, super helpful folks with great suggestions—who made reservations for us so we could enjoy the 3 Kings parade as soon as we got to town.

Authenticity & Character

The stairwell in this hotel is charming—and the room was just right. We appreciated the daily refresh and the overall cleanliness of the space.

Location

We loved the easy access to city attractions, transportation and eateries. We also liked that the hotel is in a side street so just a little bit away from the hustle!

Staff

Again, so great and helpful. I couldn’t believe they offered to make our reservations for us—which is amazing when you don’t speak the language!

Cleanliness & Comfort

Activity Reviews

Campo de’ Fiori, Jewish Ghetto and Trastevere Food Experience

Rome

We loved this whole evening—it was the perfect start to our trip and a great introduction to Rome. Silvia, our guide, was the best—she was kind, funny, and gave great information about the food and history around the neighborhoods where we ate. We had our 16 and 19 year old with us who also loved the entire experience (and Silvia!). This was a trip highlight for all of us—highly recommend!

Quality of Experience

The food was delicious and the commentary just awesome.

Food

So fun to try local, delicious bites and walk through so many cool neighborhoods during the process.

Guides, Drivers and Staff

Silvia. We loved Silva. She made our photo book!

Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City

Rome

This was just a fabulous experience. Dennis, our tour guide, was excellent—in demeanor and knowledge. Again, my kids really enjoyed his commentary, which says a lot. We visited on a crisp sunny day and enjoyed the whole thing. We didn’t realize we would have an ear piece to hear him and we loved it—there were a lot of people around but it didn’t matter!

Quality of Experience

Dennis. We were so sad we didn’t think to get a picture with him—he was excellent!

Guides, Drivers and Staff

The Flavors of Naples: Traditional Cooking Class

Naples

The cooking class in Naples was so much fun! Francesca and Silvia, our instructors, were fantastic, and it was a delightful way to engage with the local culinary traditions. We will ask them to share the pasta recipe! The experience was unforgettable and definitely one of our trip's highlights.