Trang NGUYEN

Overall, we had an amazing time seeing highlights of Thailand and Vietnam over two weeks. Our tour guides really made the trip special and cannot thank Mem, Annie, Long and Peter enough for going above and beyond for us.

Hotels were ok, which was fine as we weren't spending a lot of time in the room (out sightseeing much of the time). Some had peculiarities such as not providing an iron but charging for ironing services, and ok breakfast selection. However, the hotel in Hanoi was the best one by far, especially the staff - really helpful and personable, would recommend if you want to be right in the centre of the Old Quarter area. In hindsight, we could have looked more into specific hotels to help inform our local specialist and take into account differing standards.

It was really helpful to have Trang available during our trip for any issues (only had a minor delay with a driver, otherwise it all went pretty smoothly).

Activity Reviews

Bangkok Explore Tour with River Boat & Tuk Tuk

Bangkok

Hanoi City Tour

Hanoi

Hanoi - Halong Bay Cruise - Overnight on boat

Ha Long Bay

Halong Bay - Hanoi

Ha Long Bay

Half-Day Ho Chi Minh City Tour

Ho Chi Minh City

Half-day Cu Chi Tunnels tour

Ho Chi Minh City

Chiang Mai – City tour & Doi Suthep

Chiang Mai

Koh Samui Free Day

Koh Samui

Hanoi - Ninh Binh

Ninh Binh

Ben Tre Tour

Ho Chi Minh City

We have never been into joining tours. There is absolutely nothing wrong with them & they are especially good for those pressed for time & who want to see as much as possible. We have always enjoyed discovering places on our own & in our own time so there was an element of apprehension when I booked our 1 week in Hanoi.
Well it was nothing short of wonderful. From the moment we arrived till the minute we were dropped off at the airport, we were in the best hands possible. Our guide Binh & our driver also called Binh made sure we wanted for nothing. They were always punctual & cheerful. The car was always freshly stocked with bottles of water & Bihn the driver was always making sure the air conditioning was the way we wanted it. Hotels were luxury grade, the meals planned were delicious (my only complaint being there was always too much good food😁)& Bihn our guide made sure we saw as much as we could & was chock full of information regarding the places we visited. The highlight for us was Ha Long bay on the Indochine which was highly recommended by the travel agency.
The local travel agency through Nguyen messaged us 3 times during the week to ask how we were doing & called us today as we were driving to the airport to say goodbye.
I have to give credit to Trang & Kimkim travels through whom I booked. I would use them again without hesitation. They asked me what I wanted, listened carefully & they delivered.
Loved Hanoi, the people, the places, the food, the warmth & the hospitality. 🙏❤️
https://www.kimkim.com

We had a great trip to Vietnam and Cambodia
Trang made great efforts to adapt the trip to our needs with multiple changes before we decided on the final trip
We first explored Hanoi and surroundings with our guide Ky : Hanoi city, biking and hiking in the rice fields around Puo Luong, and Ha Long bay. Ky is a really enthusiastic and dynamic guide 😉, Be sure to ask him if you can to hike and explore the north of Vietnam
Then we flew to Siem Reap and discovered the wonderful temples of Angkor, and an elephant retreat , with guide Bun. Bun did a wonderful job at introducing the Cambodian culture, which is very different from Vietnam, he is very knowledgeable and his English is excellent which made communication very easy.
And finally, we flew back to Vietnam, to Hoi An.
We discovered this wonderful little city with our guide Hân: The ancient town, the many lanterns , the rice fields and the coconut plantations. Both his English and French are excellent and he was also very helpful during these few days, a lovely person.
With our 12 day trip, we only discovered a tiny portion of these wonderful countries that offer many more possibilities for exploring their fascinating cultures
Transportation with our own dedicated minivan and driver was always at a very high-level
Hotels were exactly what we asked for
Thumbs up 👍🏻 for the organization, highly recommended

Activity Reviews

Hanoi - Halong Bay Cruise - Overnight on boat

Ha Long Bay

Halong Bay is certainly worth exploring as a natural wonder, but the massive amount of tourists makes this a little bit of a lesser experience for us. I would advise exploring the alternatives around it as you will probably encounter less tourist

Quality of Experience

Food

Transport

Pu Luong - Hanoi

Pu Luong Nature Reserve

Still a lesser known region, so you get to see some magnificent rice fields with almost no tourists. This is a certainly an interesting place when the rice fields up north are not yet planted like in these months of April and May

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Siem Reap – Phnom Kulen – Elephant Forest

Siem Reap

Quality of Experience

Guides, Drivers and Staff

Transport

Siem Reap - Angkor tour

Siem Reap

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Phare Circus Show

Siem Reap

We had looked at several travel companies and selected KimKim based on price and responsiveness. However, in the end we had to do a lot of research and suggest unique experiences that better fit with who we are and the variety we were looking for. We bsed some of our ideas from other sample itineraries we found, passed them along. You need to take the time to get to know your customers and take the time to do research on a variety of options. don't just give us one itinerary that looks finalized. Give us ideas in several locations. It ended up being ALOT of work to plan. The execution and service was great however.

My trip to Vietnam was wonderful thanks to Trang! She created a perfect mix of days between Hanoi, Pu Luong and Ha Long Bay. My guide for Hanoi and Pu Luong was punctual and knowledgeable. The hotels were in great locations and transportation put my mind at ease as one less thing to worry about. I would recommend kimkim to anyone and am already booking my next trip with them!

we book 8 days for our honeymoon in Vietnam with this agency , in Vietnam basically we were by ourselves, just 2 days we had tour guides ( the one in the historical Vietnam was awesome ) the other days where we just had hotels and taxis and no other guide. we also covered most of the food apart from the free breakfast at the hotel.
Most of the hotels where amazing just one didnt meet our expectations , there was no restaurants , no shops to walk to, we where stuck in the bush with a poor maintence hotel , I think the agency didnt check the place before they send us there. that experience was not good at ALL , but Trang change us the next day after show her photos of how insane that place is.
in day 8 we found out we should buy our departure flight and actually the DEPARTURE FROM DANANG included in the itinerary was just a taxi to the Airport, that took us by surprise because we were in the middle of the country and we started the tour in Hanoi and Trang new that we had tickets book from Hanoi to Sydney, so that was a HUGE suprise that actually we didnt have departing flight , in the last minute we got tickets.
I guess Kim Kim is better planing for families , otherwise is not worth it, i wish i new this earlier.

We just returned from our trip to Vietnam, Cambodia and Loas and had a fabulous time! For the trip planning, we worked with Trang to develop the core itinerary, such as the cities that we'd be visiting and the popular sites in each and then we adjusted and added activities to fit our preferences. Trang was very responsive to our requests and typically responded to our inquiries within the day which we appreciated. Having a private tour with only four people was so nice. We never had to wait for people or stand in long lines (which we appreciated since it was very hot) and it was easy as a group of five to get in and out of the sights. We had a local guide in every city who met us at the airport along with a driver. Everyone of our guides (Long, Dao, Sen, Bao and Loan) were very personable, and knowledgeable about all of the sites, the history of the area as well as introduced us to the culture and provided us with the local perspective. When our stay was done, the guide and driver dropped us at the airport or train station to head to our next destination. We felt that each guide was personally interested in making our visit fun and memorable. With the exception of a couple of unscheduled afternoons and evenings (which allowed us to explore the city on our own), Trang and KimKim made all of our arrangements, we just had to show up and be ready for the day's experiences.

Having Trang and the KimKim connection was a real 'bonus' when one person in our group had an issue with their VISA and the airline would not let them board the plan until it was resolved. With one call to Trang, she contacted the Vietnam Immigration Office and provided us with a letter that allowed the person to board the plane to Vietnam and a corrected VISA was waiting for them when we landed. It was stressful; however, Trang resolved the issue quickly. We were grateful to be able to call Trang, an experienced travel guide who lived in the same country to advocate on our behalf.

We would recommend KimKim to anyone for a fabulous time and just wants to show up and leave the trip planning and details to someone else. Thank you Trang and KimKim for the great time in Indochina,

Karen, Craig, Terri and Rod from Minnesota

Trang was very helpful and thoughtful, while guiding us through the trip planning process. We appreciate the way she took the lead and built a thorough itinerary with limited information around our expectations for the trip.

This was our first time traveling to this part of the world and my first time traveling internationally, but we felt very comfortable and confident throughout the trip. Each hotel was informed of our honeymoon ahead of our stay. Each room we entered was decorated with rose petals, decorations, cake, etc. The atmosphere was romantic and inviting. Our guides were very knowledgeable and personable. They arranged many of our meals with delicious fixed menus and provided us with immersive activities, including a truly special bike tour in which we visited local residents of Hoi An and learned more about their daily lives. We felt truly moved by the kindness, humility, resilience, and grace of the people we met in Vietnam.

The accommodations were luxurious, but exciting. The drivers expertly navigated difficult traffic and terrain to ensure we made it to all of our destinations on schedule. I think the greatest compliment I can pay to the kimkim team is to say that we already miss this place! We'll be sharing our experience with our friends/family and encouraging them to use kimkim for similar trips.

Activity Reviews

Hanoi - Halong Bay Cruise - Overnight on boat

Ha Long Bay

We had a great time on this cruise and were truly blown away by the incredible landscape of Halong Bay. It was a cruise, meaning the events and activities were very tightly structured. But we still felt the staff were very courteous and respectful of our space. We had plenty of downtime too. We enjoyed the excursions and would do this cruise again in a heartbeat!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hoi An biking thru country side + visit ancient town

Hoi An

This was by far our favorite tour of the trip! We enjoyed the freedom of seeing the town on bike, and we felt a special connection to the local residents. Our guide was very respectful and accommodating of the people we visited. We felt encouraged by these positive interactions.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We really enjoyed our trip to Vietnam. Our favorite experiences were ha long bay, our bike trip through hoi an, and our stay in nha Trang. Both Ky and A were amazing, friendly, and knowledgeable guides.

Activity Review

Hoi An biking thru country side + visit ancient town

Hoi An

Quality of Experience

Food

Guides, Drivers and Staff

Transport