Trang NGUYEN

Overall, we had an amazing time seeing highlights of Thailand and Vietnam over two weeks. Our tour guides really made the trip special and cannot thank Mem, Annie, Long and Peter enough for going above and beyond for us.

Hotels were ok, which was fine as we weren't spending a lot of time in the room (out sightseeing much of the time). Some had peculiarities such as not providing an iron but charging for ironing services, and ok breakfast selection. However, the hotel in Hanoi was the best one by far, especially the staff - really helpful and personable, would recommend if you want to be right in the centre of the Old Quarter area. In hindsight, we could have looked more into specific hotels to help inform our local specialist and take into account differing standards.

It was really helpful to have Trang available during our trip for any issues (only had a minor delay with a driver, otherwise it all went pretty smoothly).

Activity Reviews

Bangkok Explore Tour with River Boat & Tuk Tuk

Bangkok

Hanoi City Tour

Hanoi

Hanoi - Halong Bay Cruise - Overnight on boat

Ha Long Bay

Halong Bay - Hanoi

Ha Long Bay

Half-Day Ho Chi Minh City Tour

Ho Chi Minh City

Half-day Cu Chi Tunnels tour

Ho Chi Minh City

Chiang Mai – City tour & Doi Suthep

Chiang Mai

Koh Samui Free Day

Koh Samui

Hanoi - Ninh Binh

Ninh Binh

Ben Tre Tour

Ho Chi Minh City

We have never been into joining tours. There is absolutely nothing wrong with them & they are especially good for those pressed for time & who want to see as much as possible. We have always enjoyed discovering places on our own & in our own time so there was an element of apprehension when I booked our 1 week in Hanoi.
Well it was nothing short of wonderful. From the moment we arrived till the minute we were dropped off at the airport, we were in the best hands possible. Our guide Binh & our driver also called Binh made sure we wanted for nothing. They were always punctual & cheerful. The car was always freshly stocked with bottles of water & Bihn the driver was always making sure the air conditioning was the way we wanted it. Hotels were luxury grade, the meals planned were delicious (my only complaint being there was always too much good food😁)& Bihn our guide made sure we saw as much as we could & was chock full of information regarding the places we visited. The highlight for us was Ha Long bay on the Indochine which was highly recommended by the travel agency.
The local travel agency through Nguyen messaged us 3 times during the week to ask how we were doing & called us today as we were driving to the airport to say goodbye.
I have to give credit to Trang & Kimkim travels through whom I booked. I would use them again without hesitation. They asked me what I wanted, listened carefully & they delivered.
Loved Hanoi, the people, the places, the food, the warmth & the hospitality. 🙏❤️
https://www.kimkim.com

We had a great trip to Vietnam and Cambodia
Trang made great efforts to adapt the trip to our needs with multiple changes before we decided on the final trip
We first explored Hanoi and surroundings with our guide Ky : Hanoi city, biking and hiking in the rice fields around Puo Luong, and Ha Long bay. Ky is a really enthusiastic and dynamic guide 😉, Be sure to ask him if you can to hike and explore the north of Vietnam
Then we flew to Siem Reap and discovered the wonderful temples of Angkor, and an elephant retreat , with guide Bun. Bun did a wonderful job at introducing the Cambodian culture, which is very different from Vietnam, he is very knowledgeable and his English is excellent which made communication very easy.
And finally, we flew back to Vietnam, to Hoi An.
We discovered this wonderful little city with our guide Hân: The ancient town, the many lanterns , the rice fields and the coconut plantations. Both his English and French are excellent and he was also very helpful during these few days, a lovely person.
With our 12 day trip, we only discovered a tiny portion of these wonderful countries that offer many more possibilities for exploring their fascinating cultures
Transportation with our own dedicated minivan and driver was always at a very high-level
Hotels were exactly what we asked for
Thumbs up 👍🏻 for the organization, highly recommended

Activity Reviews

Hanoi - Halong Bay Cruise - Overnight on boat

Ha Long Bay

Halong Bay is certainly worth exploring as a natural wonder, but the massive amount of tourists makes this a little bit of a lesser experience for us. I would advise exploring the alternatives around it as you will probably encounter less tourist

Quality of Experience

Food

Transport

Pu Luong - Hanoi

Pu Luong Nature Reserve

Still a lesser known region, so you get to see some magnificent rice fields with almost no tourists. This is a certainly an interesting place when the rice fields up north are not yet planted like in these months of April and May

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Siem Reap – Phnom Kulen – Elephant Forest

Siem Reap

Quality of Experience

Guides, Drivers and Staff

Transport

Siem Reap - Angkor tour

Siem Reap

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Phare Circus Show

Siem Reap

We had looked at several travel companies and selected KimKim based on price and responsiveness. However, in the end we had to do a lot of research and suggest unique experiences that better fit with who we are and the variety we were looking for. We bsed some of our ideas from other sample itineraries we found, passed them along. You need to take the time to get to know your customers and take the time to do research on a variety of options. don't just give us one itinerary that looks finalized. Give us ideas in several locations. It ended up being ALOT of work to plan. The execution and service was great however.

My trip to Vietnam was wonderful thanks to Trang! She created a perfect mix of days between Hanoi, Pu Luong and Ha Long Bay. My guide for Hanoi and Pu Luong was punctual and knowledgeable. The hotels were in great locations and transportation put my mind at ease as one less thing to worry about. I would recommend kimkim to anyone and am already booking my next trip with them!

we book 8 days for our honeymoon in Vietnam with this agency , in Vietnam basically we were by ourselves, just 2 days we had tour guides ( the one in the historical Vietnam was awesome ) the other days where we just had hotels and taxis and no other guide. we also covered most of the food apart from the free breakfast at the hotel.
Most of the hotels where amazing just one didnt meet our expectations , there was no restaurants , no shops to walk to, we where stuck in the bush with a poor maintence hotel , I think the agency didnt check the place before they send us there. that experience was not good at ALL , but Trang change us the next day after show her photos of how insane that place is.
in day 8 we found out we should buy our departure flight and actually the DEPARTURE FROM DANANG included in the itinerary was just a taxi to the Airport, that took us by surprise because we were in the middle of the country and we started the tour in Hanoi and Trang new that we had tickets book from Hanoi to Sydney, so that was a HUGE suprise that actually we didnt have departing flight , in the last minute we got tickets.
I guess Kim Kim is better planing for families , otherwise is not worth it, i wish i new this earlier.