Kimkim Trip Reviews for Greece

4.9
Based on 950 ratings
Read 950 verified reviews by travelers who booked their trip to Greece on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

All Went as Planned!
Greece | Sep 6 - Sep 20, 2024

C
Carmen H.
Dallas, TX | Reviewed on Sep 21, 2024
Our group of six people spent 14 amazing days in Greece, and we never had any problems with our itinerary or reservations. The hotel accommodations and tours were as described in the our itinerary and the guides were excellent. We visited Athens, Naxos, Santorini, and Crete. We interacted with over 8 guides and 10 drivers. All the tours and transfers were on time and we traveled in luxury private cars. Our local specialist, Angela was readily available to answer any questions we had. She... Read more

Our group of six people spent 14 amazing days in Greece, and we never had any problems with our itinerary or reservations. The hotel accommodations and tours were as described in the our itinerary and the guides were excellent. We visited Athens, Naxos, Santorini, and Crete. We interacted with over 8 guides and 10 drivers. All the tours and transfers were on time and we traveled in luxury private cars. Our local specialist, Angela was readily available to answer any questions we had. She always responded quickly and on a few occasions made some last-minute changes we requested. I am so happy to recommend Angela for your trip to Greece.

Hotel Reviews
18 Grapes Hotel Naxos
Naxos

18 Grapes Hotel in Naxos was our favorite of the four hotels during our Greece trip. This hotel hit all the marks, beautiful property, elegant rooms, quality food, and genuinely friendly and attentive service. Breakfast selections were from a menu and made to order. Eating areas included indoor/outdoor areas. The hotel staff were ALL so accommodating and attentive. They made us feel like we were part of their family. This was the hotel where I felt most relaxed and happy to sit by the pool and enjoy the sun.

Authenticity & Character
The hotel is modern with a Grecian design. The pool and eating areas were very clean and inviting. Sunsets could be viewed from the outdoor cocktail lounge which included an infinity pool.
Location
We could walk to shops, restaurants and the beach.
Staff
The staff is what maked this hotel so enjoyable. When we arrived we were greeted by the hotel owner, and introduced to many of the staff. Throughout our stay we were treated with friendly smiles and attentive service by all staff members.
Cleanliness & Comfort
The hotel is new and the rooms are very clean and comfortable. All of our rooms had private patio areas and partial views of the sea.
Iliovasilema Hotel and Suites
Santorini

The Iliovasilema Hotel in Santroini had beautiful views of the sea with a patio area outside the room to sit and enjoy the views. The hotel is built into the side of the mountainous terrain of Santorini which requires access to the rooms by narrow stairways. The size of the rooms seems to vary considerably. We were assigned an extremely small room.

Authenticity & Character
The hotel provided the authentic views of the sea often expected in Santorini. Breakfast was made to order from a menu and brought to the room. However, the rooms seem to vary considerably at this hotel. We stayed in a very small room which had the bedroom against the rock of the mountain cliff. The back wall of the tiny bedroom was the rough rock face of the mountain cliff. Our travel companions had much bigger rooms and were paying the same price. After the first night, we were moved to a bigger room, but we had to pay extra for the upgrade. Better descriptions of the room layouts would have been helpful.
Location
The location was good because it allowed amazing views of the sea. The hotel was walking distances to other hotels, however the hotel was not walking distance to any shopping areas or restaurants.
Staff
The hotel staff was available when needed. They have to bring (carry) your luggage to the room because of the narrow stairways.
Cleanliness & Comfort
The room was clean and comfortable. Nothing extraordinary considering the extra price for upgrading our room.
AVA Boutique Hotel
Athens

This hotel was very conveniently located in an area that was walking distance to the acropolis, museums, shops, and restaurants. The room we had was a two-room suite with a kitchenette, refrigerator and microwave. This was the largest room we had during our visit to Greece. Breakfast was included and consisted of a wide selection of a la carte food and drinks. Overall, a very pleasant experience.

Authenticity & Character
Location
Staff
Staff was polite, but not friendly.
Cleanliness & Comfort
DOM Boutique Hotel
Heraklion

This hotel was very conveniently located in the city center and walking distance to a small grocery store, museums, shops, and restaurants. The room was a small size hotel room. Breakfast was included and consisted of a wide selection of a la carte food and drinks.

Authenticity & Character
This was a generic big city hotel.
Location
After spending our days touring Crete, it was nice to be able to enjoy evenings close to the hotel. Many great restaurants in the area.
Staff
Front desk staff was available when needed.
Cleanliness & Comfort
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Sep 22, 2024

Yeia sou Carmen,

I am really happy to know that you enjoyed your time here in Greece with us. 🙂

Liking the tours and drivers/vehicles during transfers is great!

I appreciate your feedback. I see you mention that the staff of Ava Athens was polite but not friendly. It would be great and very helpful if you could elaborate on that. I would honestly like to know what happened - if something happened -. That would really help me and future travelers too 🙂

Efcharisto very much!

We all look forward to seeing you coming back soon!
Angela and the GA Trips team

We loved our time in Greece! It was tailored...
Greece | Sep 6 - Sep 19, 2024

Jay
Jay H.
Seattle, WA | Reviewed on Sep 20, 2024
We loved our time in Greece! It was tailored just as we were wanting. We loved the hotel in Athens for its location and elegance. The hotel in Myconos was one of our favorites and while it wasn’t around a lot of restaurants or shops, we enjoyed the ones that were nearby. We enjoyed the Naxios hotel for the warm and friendly hosts and our room and outdoor area made it very enjoyable. We enjoyed the country like feel of Naxos. Our favorite hotel was definitely Homeric Poems in Santorini! Wow.... Read more

We loved our time in Greece! It was tailored just as we were wanting. We loved the hotel in Athens for its location and elegance. The hotel in Myconos was one of our favorites and while it wasn’t around a lot of restaurants or shops, we enjoyed the ones that were nearby. We enjoyed the Naxios hotel for the warm and friendly hosts and our room and outdoor area made it very enjoyable. We enjoyed the country like feel of Naxos. Our favorite hotel was definitely Homeric Poems in Santorini! Wow. Perfect location for quiet and less busy with an easy walk to Fira. A beautiful walk at that too. Looking back I think we would skip Mykonos and spend more time at Homeric Poems. We also found we enjoyed some of better restaurants as the food was absolutely fantastic! We love good food. Not super fancy but good food!

With that in mind we would definitely consider Crete and maybe revisiting Santorini as our next adventure. Probably spending 2-3 weeks in Crete as we hear it’s worth it. Thank you for making our trip so easy, enjoyable and memorable!

Hotel Reviews
Electra Metropolis Athens Hotel
Athens

The Electra Metropolis Athens Hotel was fantastic. The room was exactly what we liked, and the location was spectacular. The restaurant overlooks the Acropolis and the Paragon, which was just magical. Absolutely wonderful experience.

Myconian Ambassador
Mykonos

The Myconian Ambassador in Mykonos was a great experience. The people were wonderful, and we loved the spa treatment and the service. Although it was a bit further from the old town, the location was peaceful and quiet, which suited us well. There was plenty to walk around, and we just took a taxi for tours into the old town. The hotel itself was cool and modern.

Avgoustos Suites Naxos
Naxos

Avgoustos Suites Naxos had a cool vibe and felt very local. The people running the place were incredible and hospitable. The rooms were beautiful, the bed and showers were amazing, and the breakfast was a delight. We loved the local feel and the connections we made here.

Homeric Poems Santorini
Fira, Imerovigli

Homeric Poems Santorini was stunning. We spent a good amount of time just sitting on our overlook watching the sunset and the water. Even though there are stairs, it didn’t bother us. The walk along the trail nearby was beautiful and the tours were great. Very hospitable and helpful service.

Local specialist: Mariliza Chatzelli
Mariliza
Mariliza Chatzelli
Local specialist in Athens | Replied on Sep 22, 2024

Dear Jay,
I am so glad to hear this great feedback!
I am happy you loved everything and I look forward to welcoming you again in Greece! :)
Take care!
Warmly
Mariliza

The team was so responsive and insightful pri...
Greece | Aug 31 - Sep 8, 2024

Sreyas
Sreyas R.
Nashville, TN | Reviewed on Sep 18, 2024
The team was so responsive and insightful prior to and during our amazing trip in Greece! Like clock work, the agenda and accommodation info would be available the afternoon before. Thank you so much! Read more

The team was so responsive and insightful prior to and during our amazing trip in Greece! Like clock work, the agenda and accommodation info would be available the afternoon before. Thank you so much!

Hotel Reviews
Athenaeum Grand Hotel
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Argo Hotel
Mykonos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Agali Houses Santorini
Firostefani, Santorini
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Oniro City
Athens
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Meteora Day Trip from Athens
Greece
Quality of Experience
Guides, Drivers and Staff
Transport
Free Day in Athens
Free Day in Athens
Athens

Acropolis and Acropolis Museum!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Santorini Cultural Highlights Guided Tour
Private Santorini Cultural Highlights Guided Tour
Santorini
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Maria Blana

Amazing trip to Greece
Greece | Sep 1 - Sep 9, 2024

H
Hannah O.
Dallas, TX | Reviewed on Sep 17, 2024
Our trip to Greece was amazing thanks to Angela! She carefully organized and booked our hotels and activities based on our interests. She was always available before and during our trip to answer any questions. I was amazed how quickly she communicated! We had an issue with our driver coming to pick us up a day early but she handled it within a few minutes of messaging her about the problem. I would definitely use her again for planning a trip to Greece! Read more

Our trip to Greece was amazing thanks to Angela! She carefully organized and booked our hotels and activities based on our interests. She was always available before and during our trip to answer any questions. I was amazed how quickly she communicated! We had an issue with our driver coming to pick us up a day early but she handled it within a few minutes of messaging her about the problem. I would definitely use her again for planning a trip to Greece!

Hotel Review
Galaxy Hotel Naxos
Naxos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
HS 2024 Catamaran Sunset Cruise
HS 2024 Catamaran Sunset Cruise
Santorini

The actual catamaran cruise itself was amazing! The staff was very friendly and attentive to us. The food was great and we had plenty of beautiful stops to swim! The transport to and from was disappointing. The transfer was very late picking us up and we had to call to make sure they were still coming. Then when the cruise was over we had to wait at least 45 minutes for the van to pick us up. It seemed like a lot of waiting around and very disorganized.

Transport
Aegean Lush Bike tour
Aegean Lush Bike tour
Naxos

This was our favorite activity by far! The tour guide (Manos) was amazing! We loved the diversity of this tour - we got to see an olive oil press, a local farm and tavern, and go to a beautiful beach. Being on bike allowed us to go places a big van was unable to reach. The e bikes were very easy to use. We cannot recommend this activity enough!

Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Sep 18, 2024

Yeia sou Hannah!

My team and I are thrilled to know that you had a great vacation here in Greece with us.

We have would love to see you coming back soon and show more of our amazing country!

Thank you for sharing your feedback on the transfer service provided by the Santorini cruise company. We know it is not the best and we are working on having that fixed by sharing your feedback with them. So every though shared is valuable to us.

Thank you for trusting us with your trip to Greece.

Safe travels!
Angela and the GA Trips team

All of our guides were top notch. Very knowle...
Greece | Sep 5 - Sep 15, 2024

Cindi
Cindi N.
Chicago, IL | Reviewed on Sep 16, 2024

All of our guides were top notch. Very knowledgeable and very kind and gracious. We loved them all. Apollo and Labrina were magnificent as were the guides for our wine tasting tour in Athens but I can’t remember their names. By the end of the tours we became good friends with all and enjoyed very meaningful conversations getting to know about each other and the country of Greece as well as sharing our about our country. Having private tours are priceless

Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Sep 22, 2024

Yeia sou Cindi,

I am super happy to know that you enjoyed your time here in Greece with us, made friends, learned more about our country, and shared valuable moments!

We would love to see coming back soon and show you more amazing places in Greece. 😀

Take care and safe travels!

Our best,
Your friends in Greece - Angela & the GA Trips team

Grateful experience
Greece | Aug 30 - Sep 7, 2024

Sydney
Sydney P.
Murphy, TX | Reviewed on Sep 15, 2024

We are so grateful for this experience. He nailed every aspect of what we were looking for in Greece!! Each hotel that he found was so special and provided a unique experience. The food was incredible. Thanos was very supportive in any requests we had during the trip and even got to share a drink together, which was great! Highly recommend him.

Local specialist: Thanos Nikopoulos

Our trip to Greece was perfect!
Greece | Aug 30 - Sep 9, 2024

M
MaryBeth S.
Chicago, IL | Reviewed on Sep 13, 2024
Our trip to Greece was perfect! Our specialist Chris was very helpful and patient when we requested adjustments to the itinerary to be able to visit all of our dream destinations. Our favorite activities were the Jeep tour in Chania and the sunset cruise in Santorini but all of our activities were awesome and the guides were fantastic! The transport between locations and to and from activities was seamless, we were very impressed by the travel team's attention to details. I would absolutely... Read more

Our trip to Greece was perfect! Our specialist Chris was very helpful and patient when we requested adjustments to the itinerary to be able to visit all of our dream destinations. Our favorite activities were the Jeep tour in Chania and the sunset cruise in Santorini but all of our activities were awesome and the guides were fantastic! The transport between locations and to and from activities was seamless, we were very impressed by the travel team's attention to details. I would absolutely use Kimkim in the future and will recommend to friends.

Hotel Reviews
San Salvatore Monastery
Chania

Perfect location, steps from the water front, restaurants and shops but far enough away to avoid the crowds. There are beautiful beaches were you could rent chairs and receive food and beverage service about 10-15 mins walking distance. Our host Irene was lovely, she made sure we were taken care of and provided a variety of tasty breakfast options that were delivered at our request. The Inn itself is very unique, with it's history presented along the ancient walkways and garden, the room was clean and modern with plenty of space indoors and private outdoor space.

Authenticity & Character
Unique mix of ancient architecture and history with modern living space and amenities.
Location
Close to everything, beaches, restaurants, shopping and very safe.
Staff
Cleanliness & Comfort
The room was spacious with sea views, clean with basic toiletries provided.
Alta Vista Suites
Santorini
Authenticity & Character
The room was built from and old cave, with modern furnishing. The pool was just as shown in the photos with amazing views!
Location
Walking distance to shops and restaurants. 3 min walk (up stairs) to pickup location for our tours.
Staff
Manolis was great, he is a local who knows everyone! He gave us restaurant suggestions where we were able "drop his name" and get a table without reservations and arranged a cab to/from Oia.
Cleanliness & Comfort
The room was huge, spotless and quiet. The bed was comfortable, bottled water was provided along with toiletries.
Local specialist: Chris Leontopoulos

Dimitrios and his team developed an outstandi...
Greece | Aug 29 - Sep 7, 2024

G
Gary H.
Lake Ridge, VA | Reviewed on Sep 09, 2024
Dimitrios and his team developed an outstanding trip itinerary. They were flexible and went out of their way to satisfy. In Athen we experienced the best tour guide (Effy/Effie) we have had during our 35 years of traveling. She is outstanding! All hotels/resorts were 5 star. I will recommend Be A Greek to anyone going to Greece. We will use them next time we go. Read more

Dimitrios and his team developed an outstanding trip itinerary. They were flexible and went out of their way to satisfy. In Athen we experienced the best tour guide (Effy/Effie) we have had during our 35 years of traveling. She is outstanding! All hotels/resorts were 5 star. I will recommend Be A Greek to anyone going to Greece. We will use them next time we go.

Activity Reviews
Dinner at Orizontes Restaurant
Dinner at Orizontes Restaurant
Athens

Only one site stands above the Acropolis- it is Orizontes. Entire city view! Wonderful service and delicious food.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Concierge-Class Small-group Sailing Cruise to Delos & Rhenia islands
Concierge-Class Small-group Sailing Cruise to Delos & Rhenia islands
Mykonos

Excellent!

Food
Guides, Drivers and Staff
Transport
Dinner at Electra Metropolis
Dinner at Electra Metropolis
Athens

Must dine at Roof Top Restaurant - no equivalent views of the Acropolis throughout Athens.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Acropolis & Acropolis Museum Private Guided Tour
The Acropolis & Acropolis Museum Private Guided Tour
Athens

It's why you go to Athens. Request Effy (Effie) as your guide - she is outstanding!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Santorini Cultural Highlights Guided Tour with Wine Tasting
Private Santorini Cultural Highlights Guided Tour with Wine Tasting
Santorini

Do it on your last night - lasting memories of a magnificent sun- set dinner cruise. Only way to cap off a totally wonderful vacation. Amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Dimitrios Moutafidis
Dimitrios
Dimitrios Moutafidis
Local specialist in Athens, Greece | Replied on Sep 16, 2024

Hi Gary,

Thank you so much for your kind words and glowing review! We are thrilled that you had such a memorable experience with us and that Effie made your time in Athens truly special. It was my pleasure to craft an itinerary that met your needs, and we look forward to welcoming you back on your next adventure to Greece. Your recommendation means the world to us!

Warm regards,
Dimitrios and the Be a Greek Team

Phenomenal local Greek experiences by Elen
Greece | Jul 11 - Jul 19, 2024

Sona
Sona S.
San Diego, CA | Reviewed on Sep 09, 2024

Thank you Elen for a phenomenal authentic experience with all things Greek…your patience, knowledge sharing, and passion for Greece made our trip a beautiful lifetime memory for us!!

Local specialist: Elen Hakhverdyan
Elen
Elen Hakhverdyan
Local specialist in Athens | Replied on Sep 09, 2024

Dear Sona,
Thank you from the bottom of my heart for such a beautiful review! It was truly a pleasure to share Greece’s rich culture and history with you and your mom. I’m so glad to hear that the experience left you with wonderful memories to cherish for a lifetime. Your kind words about my passion and patience mean so much to me!
I’m thrilled that Greece made such a lasting impression on you, and I hope our paths cross again for more adventures in the future.

KimKim was amazing from start to finish!
Greece | Aug 15 - Aug 30, 2024

J
Jennifer L.
Canada | Reviewed on Sep 01, 2024
KimKim was amazing from start to finish - Mariliza created a Greece itinerary that met all our family’s needs / interests and the trip surpassed our expectations. From the seamless airport/ferry transfers and car rental to the lovely, centrally located hotels and memorable top notch tours (sea kayaking, cooking class, guided hike, historical tours, village food tour) - everything was wonderful! The trip planning was so easy and saved me hours of time. We appreciated how responsive... Read more

KimKim was amazing from start to finish - Mariliza created a Greece itinerary that met all our family’s needs / interests and the trip surpassed our expectations. From the seamless airport/ferry transfers and car rental to the lovely, centrally located hotels and memorable top notch tours (sea kayaking, cooking class, guided hike, historical tours, village food tour) - everything was wonderful! The trip planning was so easy and saved me hours of time. We appreciated how responsive Mariliza was throughout the process, including occasional check-ins during the trip. Thank you for helping us to create wonderful memories!

Hotel Reviews
Europa Hotel Olympia
Olimpia

Beautiful pool and perfect family room for 4.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Golden Age Hotel Athens
Athens
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pension Dafni
Nafplio

Lovely inn - perfect location, comfortable room, breakfast included.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Galaxy Hotel Naxos
Naxos

Great location, perfect family room, nice pool facilities and food service. Close to the beach!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sophia Luxury Suites
Santorini

Stunning suite, incredible view, so spacious and beautifully decorated.

Authenticity & Character
Huge cave-like suite with a private rooftop plunge pool.
Location
Staff
Staff carried our heavy luggage down narrow paths/stairs. They also delivered breakfast to our door and were available through What’s App.
Cleanliness & Comfort
SanSal Boutique Hotel
Chania

Beautiful modern suite, rooftop pool and great service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Athens
Quality of Experience
Guides, Drivers and Staff
Some challenges understanding the guide - he was very knowledgeable and passionate but was sometimes difficult to understand his English.
Guided Kayaking Trip Along the Argolis Gulf
Guided Kayaking Trip Along the Argolis Gulf
Nafplio

Great way to learn about the history of Nafplio and enjoy the beautiful scenery.

Quality of Experience
Snorkelling experience, fruit and homemade cake snack on a private beach, beautiful views from the water.
Guides, Drivers and Staff
Amazing guide (Oscar)
Transport
🍴 Private Nafplio Cooking Class
🍴 Private Nafplio Cooking Class
Nafplio

Fantastic evening! Amazing food and wine. Wonderful hosts / chef.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover eternal Olympia
Discover eternal Olympia
Greece

Our guide was superb - really brought ancient Olympia to life.

Quality of Experience
Guides, Drivers and Staff
⛵ Naxos Sailing Cruise
⛵ Naxos Sailing Cruise
Naxos

Beautiful way to see the Naxos shoreline. Good food, company, 3 stops for swimming/snorkelling.

Quality of Experience
Food
Guides, Drivers and Staff
Caldera Hike
Caldera Hike
Santorini

Amazing walk from Imerovigli to Oia. We could have done it on our own but learned so much from the guide about Santorini - definitely worth it! Picnic lunch at a nearby farm was a surprise - delicious and unique experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Food Tour of Chania Villages
Food Tour of Chania Villages
Chania

Perfect way to see the Crete countryside and learn about the people, food, history.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Mariliza Chatzelli
Mariliza
Mariliza Chatzelli
Local specialist in Athens | Replied on Sep 03, 2024

Dear Jeniffer,
It was a pleasure to cooperate and plan your trip for you and your family!
We were very happy to welcome you to Greece and show you our beautiful country!
Thank you so much for your kind words and your detailed feedback, it helps us a lot to be better in our services.
We hope to see you again! :)
warmly,
Mariliza and Afea Team!

Our trip to Greece was fantastic. It can be ...
Greece | Jun 15 - Jun 24, 2024

Robyn
Robyn A.
Austin, TX | Reviewed on Aug 28, 2024
Our trip to Greece was fantastic. It can be a challenge to manage the logistics for 21 people. Everything went as planned and was flawless. All of our activities and transportation were wonderful. Some highlights were the guided Acropolis tour in Athens, the Villages tour in Naxos, the cooking class and farm tour in Naxos, and the sunset cruise in Santorini. Thanos was a pleasure to work with and made sure that we had an incredible experience. Read more

Our trip to Greece was fantastic. It can be a challenge to manage the logistics for 21 people. Everything went as planned and was flawless. All of our activities and transportation were wonderful. Some highlights were the guided Acropolis tour in Athens, the Villages tour in Naxos, the cooking class and farm tour in Naxos, and the sunset cruise in Santorini. Thanos was a pleasure to work with and made sure that we had an incredible experience.

Hotel Reviews
Sundunes Hotel Naxos
Naxos, Plaka

A perfect hotel! We had a large group of 21 people and there were appropriate room types for everyone: singles, couples and families. The hotel and beach were beautiful and the service was fantastic. They organized a special birthday cake and toast for one of our group that was celebrating a milestone birthday on the trip. Sundunes is beautiful, relaxing, and the food is great! It's also convenient to several beach bars and restaurants that are easy to walk to.

Authenticity & Character
The staff was wonderful!
Location
Gorgeous beach with a convenience store and bars and restaurants within walking distance.
Staff
So warm and friendly. We all knew each other by name after a couple of days.
Cleanliness & Comfort
Spotless and gorgeous!
Apeiron Blue Santorini
Fira, Santorini

Amazing views and great location

Authenticity & Character
Location
The views!
Staff
Very accomodating staff.
Cleanliness & Comfort
Beautiful, wonderful pools, gorgeous views. A little hot in our room but otherwise perfect.
NLH Monastiraki
Athens

Great location and spectacular Acropolis view from the rooftop bar.

Authenticity & Character
Location
Walking distance to lots of shops and restaurants.
Staff
Most were very friendly
Cleanliness & Comfort
Very clean, a little warm in the rooms, had to ask the front desk to adjust it.
Local specialist: Thanos Nikopoulos

First trip to Greece
Greece | Aug 3 - Aug 10, 2024

T
Tara M.
Newark, NJ | Reviewed on Aug 21, 2024

Eirini was so knowledgeable and responsive with ideas to create the most perfect trip for our family of 5. The experience in pairing our travel needs with Eirini’s extensive network to create a custom vacation was a great match. She understood our goals, actively level, and budget, and inserted her knowledge of climate, crowds, and seamless logistics. It was a best in class, interactive experience for us, and would highly recommend Eirini and KimKim. Thank you for sharing the best of your country and people with us!

Local specialist: Eirini Tzoka
Eirini
Eirini Tzoka
Local specialist in Athens | Replied on Aug 21, 2024

Dear Tara,
Thank you so much for your kind words!
It was truly a pleasure to work with you to create the perfect trip for you and your family. I’m delighted to hear that the experience met your expectations and that you enjoyed every aspect, from the planning process to the actual journey. Your trust in me means the world, and I’m thrilled that our network helped bring your vision to life. Your recommendation is incredibly appreciated, and I look forward to the opportunity to assist you with future adventures in Greece!
Wishing you all the best,
Eirini

Exceptional experience!
Greece | Aug 4 - Aug 9, 2024

B
Brannon G.
Chicago, IL | Reviewed on Aug 20, 2024
Everything about our experience with kimkim was exceptional. I would definitely use them again and would recommend to anyone looking for an awesome trip and vacation. We received a detailed itinerary and a trip tailored to how we like to travel. Hotels and guided tours were excellent and memorable. Correspondence during our week in Greece was also excellent and very responsive. Well done! Read more

Everything about our experience with kimkim was exceptional. I would definitely use them again and would recommend to anyone looking for an awesome trip and vacation. We received a detailed itinerary and a trip tailored to how we like to travel. Hotels and guided tours were excellent and memorable. Correspondence during our week in Greece was also excellent and very responsive. Well done!

Hotel Reviews
The Pinnacle Athens
Athens

Great location of hotel and a nice Greek breakfast option in the morning. Unfortunately the elevator wasn't working so we had to carry our luggage up 8 floors but the staff was apologetic and very kind to us during our stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Agali Houses Santorini
Firostefani, Santorini

Amazing views and the rooms were unique and different from each other. Very kind staff for breakfast and centrally located to be able to walk to many restaurants and a 25 minute ride to each tip of the island.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Free Day in Athens
Free Day in Athens
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
The Acropolis & Athens Old City Private Guided Tour
The Acropolis & Athens Old City Private Guided Tour
Athens

Demetrious was an awesome guide---very knowledgeable and enjoyed his passion of his city.

Quality of Experience
Guides, Drivers and Staff
Transport
Free Day in Santorini
Free Day in Santorini
Santorini
Quality of Experience
Guides, Drivers and Staff
Transport
Santorini Island Discovery Private Tour
Santorini Island Discovery Private Tour
Santorini

Enjoyable visit through the southern part of the island. Knowledgeable guide about wine and long history of the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Santorini Caldera Small-group Sunset Cruise with BBQ on board and Open Bar
Santorini Caldera Small-group Sunset Cruise with BBQ on board and Open Bar
Santorini

Enjoyable way to see the island from the water. Able to jump off and snorkle a little but the water was pretty cold.

Quality of Experience
Food
Authentic Greek!
Guides, Drivers and Staff
Transport
Local specialist: Antonis Chatzis

The accommodations were great and the trip i...
Greece | Jul 30 - Aug 8, 2024

A
Alexandra S.
Ashburn, VA | Reviewed on Aug 20, 2024

The accommodations were great and the trip itinerary and arrangements were seamless making our trip very enjoyable and relaxing. Zeta was very attentive and responded to our requests in a timely and efficient manner.

Local specialist: Zeta Kourafa
Zeta
Zeta Kourafa
Local specialist in Athens, Greece | Replied on Aug 23, 2024

My dear Alexandra,
It was such a joy for me to plan this trip for you and your family! I especially loved the part where you got to visit your homeland island, Chios.
Thank you again for your kind words,
Zeta

Loved it!
Greece | Jul 28 - Aug 9, 2024

J
Jinni R.
Canada | Reviewed on Aug 16, 2024
We absolutely loved the guided food tour in Athens. Our guide Alexandra was very nice and knowledgeable and easy to talk to. The hotels were in great locations.
We loved the islands!
Read more

We absolutely loved the guided food tour in Athens. Our guide Alexandra was very nice and knowledgeable and easy to talk to. The hotels were in great locations.
We loved the islands!

Hotel Reviews
Perianth Hotel
Athens

Great location, very clean, good breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Liostasi Hotel & Suites Ios
Cyclades
Authenticity & Character
Location
Staff
Cleanliness & Comfort
You And Me Suites
Santorini
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
- Sounio & Temple of Poseidon Excursion (5 hrs)
- Sounio & Temple of Poseidon Excursion (5 hrs)
Athens
Quality of Experience
Guides, Drivers and Staff
Transport
Private Tailored Horse Riding Experience at Sunset
Private Tailored Horse Riding Experience at Sunset
Santorini
Quality of Experience
Guides, Drivers and Staff
Transport
Mylopotas Beach Free day!
Mylopotas Beach Free day!
Ios
Quality of Experience
Acropolis & Flavors Combo Tour
Acropolis & Flavors Combo Tour
Athens
Quality of Experience
Food
Guides, Drivers and Staff
We guide you in the Past
We guide you in the Past
Greece
Quality of Experience
Guides, Drivers and Staff
Transport
Diamond Caldera Morning Cruise
Diamond Caldera Morning Cruise
Santorini

Don't offer this to clients. More than 20 guests despite being a small group tour (supposed to be less than 20 guests). Staff are rude. Very strict rules once onboard. No getting onto the boat wet after swimming, can't wear sunscreen, can't use the onboard bathrooms, can't have a towel, can't sit down inside the covered areas of boat, BBQ food was dry & overcooked. Stopped at swimming areas for very very short amount of time so there wasn't enough time for all on board to get in and out again.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Driver was late at pick up. Driver went in circles at the end, I think he was lost.
Local specialist: Elen Hakhverdyan

We had a wonderful time. The highlights for m...
Greece | Jul 28 - Aug 9, 2024

Jinni
Jinni R.
Canada | Reviewed on Aug 10, 2024
We had a wonderful time. The highlights for me were the Food tasting tour in Athens, watching the sunrise over the Acropolis, hiring a boat & captain to visit the secluded beaches of Ios (my favorite activity & favorite location by far the whole trip). We would return to Ios in a heartbeat! Next time we’d skip Santorini & stay on the smaller islands but I’m grateful to have seen it. Our agent was available and ready to help throughout the whole trip and having her took the stress out of... Read more

We had a wonderful time. The highlights for me were the Food tasting tour in Athens, watching the sunrise over the Acropolis, hiring a boat & captain to visit the secluded beaches of Ios (my favorite activity & favorite location by far the whole trip). We would return to Ios in a heartbeat! Next time we’d skip Santorini & stay on the smaller islands but I’m grateful to have seen it. Our agent was available and ready to help throughout the whole trip and having her took the stress out of planning & organizing.

Hotel Reviews
Perianth Hotel
Athens
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Liostasi Hotel & Suites Ios
Cyclades
Authenticity & Character
Loved the outdoor cinema
Location
Close to everything but also felt private & tucked away. Amazing sunset views.
Staff
Cleanliness & Comfort
We had a hard time getting the room dark enough to sleep
You And Me Suites
Santorini

Amazing location. Pool was heated but it was very hot out & staff turned heating off at our request which made the pool water very refreshing. Breakfast was delicious and varied a bit each day. Lots of room amenities.

Authenticity & Character
Location
Staff
The fellow who took our bags & brought breakfast was a gem (& also super strong!)
Cleanliness & Comfort
Activity Reviews
Acropolis & Flavors Combo Tour
Acropolis & Flavors Combo Tour
Athens
Quality of Experience
Food
Guides, Drivers and Staff
- Sounio & Temple of Poseidon Excursion (5 hrs)
- Sounio & Temple of Poseidon Excursion (5 hrs)
Athens

It was quite a drive just to see sunset but it was a neat experience. We learned a lot from our guide about Greek life during the drive.

Quality of Experience
Guides, Drivers and Staff
Transport
Mylopotas Beach Free day!
Mylopotas Beach Free day!
Ios

Amazing beach! Crystal clear water! We loved the beaches in Ios more than anywhere else we’ve EVER been.

Quality of Experience
Transport
Diamond Caldera Morning Cruise
Diamond Caldera Morning Cruise
Santorini

Staff were rude. So many rules and restrictions. Don’t go here, don’t sit there, don’t get the boat wet (?), seriously? It’s a boat!!! One staff said go ahead & jump on water, next staff said absolutely no jumping in, use the one ladder for all the ppl. Very short time spent at swimming places. Hot springs (?) were just rocks in the ocean. Not warm at all, just regular ocean. Meant to be a small group of 20 ppl max but there were 28 ppl. Shortage of towels & snorkeling gear. Lunch was dry & overcooked. I would suggest chartering private instead of joining a group.

Quality of Experience
Everything
Food
Dry & overcooked
Guides, Drivers and Staff
Rude boat staff
Transport
Private Tailored Horse Riding Experience at Sunset
Private Tailored Horse Riding Experience at Sunset
Santorini

We booked to ride at sunset, if we hadn’t confirmed it would be a sunset ride on the day I believe we would’ve finished before sunset. Ensure you are adament about sunset if that’s what you want. Our ride & guides were awesome!!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Elen Hakhverdyan
Elen
Elen Hakhverdyan
Local specialist in Athens | Replied on Aug 16, 2024

Dear Jinni,
Thank you for your detailed feedback. I'm thrilled to hear that you enjoyed your time in Greece, especially the food tour in Athens and your experience in Ios—it truly is a special place! I’m sorry to hear that the Diamond Caldera Morning Cruise didn’t meet your expectations. Your comments are valuable, and I'll make sure they’re passed on to improve future experiences. I appreciate your kind words about my support during your trip, and I’m glad I could help make your journey stress-free. Looking forward to assisting you with your next adventure!

Christos was fantastic and very helpful! All...
Greece | Aug 2 - Aug 11, 2023

Alexia
Alexia M.
Lansdale, PA | Reviewed on Aug 07, 2024
Christos was fantastic and very helpful! All of our tours were so great and the guides were fabulous. We had an amazing, hassle free time! Everyone went above and beyond with service and kindness. Read more

Christos was fantastic and very helpful! All of our tours were so great and the guides were fabulous. We had an amazing, hassle free time! Everyone went above and beyond with service and kindness.

Hotel Reviews
Korali Boutique Hotel Naxos
Naxos

Our host was so kind. She was so very helpful in recommendations and was super sweet. The hotel was adorable and had such a cool boutique charm!!

Authenticity & Character
the hostess, the amenities and hotel style
Location
Near beach
Staff
The person at front desk. There was only one. She was wonderful but I forget her name!!!
Cleanliness & Comfort
Abelonas Retreat
Santorini

Beautiful location!!!!

Authenticity & Character
Beautiful views and lots of character
Location
Staff
Cleanliness & Comfort
Local specialist: Christos Mylonas

Jessica was very helpful maps were helpful by...
Greece | Jul 26 - Jul 31, 2024

D
david m.
Australia | Reviewed on Aug 06, 2024

Jessica was very helpful maps were helpful by m uuu the US u the u mdgmm h the time JJu

Local specialist: Gustavo Camperos

Dream Honeymoon in Greece!
Greece | Jul 16 - Jul 29, 2024

Leigh
Leigh N.
North Andover, MA | Reviewed on Aug 05, 2024
Our honeymoon in Greece was everything we dreamed it would be. Angela did a fabulous job planning our trip, with exciting experiences tailored directly to our preferences. We felt like we didn't have to lift a finger. Our itinerary was very clear and well organized so we always knew where to go and what to look for. We had amazing tour guides like Michael and El who knew the area and showed us the hidden gems of Greece. We loved our catamaran cruises, wine tour, and e-bike adventure. We... Read more

Our honeymoon in Greece was everything we dreamed it would be. Angela did a fabulous job planning our trip, with exciting experiences tailored directly to our preferences. We felt like we didn't have to lift a finger. Our itinerary was very clear and well organized so we always knew where to go and what to look for. We had amazing tour guides like Michael and El who knew the area and showed us the hidden gems of Greece. We loved our catamaran cruises, wine tour, and e-bike adventure. We would definitely use Kimkim again to plan our next trip! Thank you Angela! We are so grateful:)

Hotel Review
Abyssanto Suites & Spa
Santorini

The breakfast at this hotel was AMAZING! We also loved our couples massage and amazing view where you can watch the sunset right from your room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Sailing Tour Around Milos (Catamaran from Adamas)
Full Day Sailing Tour Around Milos (Catamaran from Adamas)
Greece

This was one of our favorite activities we did. The boat was so fun and the staff was amazing. Milos beaches are so stunning!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Best of Milos half-day tour
Best of Milos half-day tour
Greece

Michael was amazing! So personable and knowledgable. We fell in love with Milos and all of its charm. Thank you, Michael, for sharing your home with us.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Aug 05, 2024

Yeia sou, Leigh and Tim,

I'm super excited to know that this special trip was a great experience for you 😍

It was awesome working with you on your honeymoon trip.

We would love to see you coming back soon and show you more of our beautiful country.

Safe travels!
Angela and the GA Trips team

DO NOT USE KIM KIM
Greece | Jun 5 - Jun 11, 2024

Rupa
Rupa S.
Los Angeles, CA | Reviewed on Jul 31, 2024
It is difficult to emphasize how disappointing Kim Kim and our travel agent Elen were. We are a family of five and were charged $12,000 for a six-day, 5-night booking of transportation and hotels at four locations in early June 2024 -- Santorini, Delphi, Kalabaka, and Athens. That comes to $2,000 per day for hotel rooms and a car with a driver, plus one internal flight to Santorini after landing in Athens and a "catamaran" tour in Santorini. But in every town except Delphi, we were given... Read more

It is difficult to emphasize how disappointing Kim Kim and our travel agent Elen were. We are a family of five and were charged $12,000 for a six-day, 5-night booking of transportation and hotels at four locations in early June 2024 -- Santorini, Delphi, Kalabaka, and Athens. That comes to $2,000 per day for hotel rooms and a car with a driver, plus one internal flight to Santorini after landing in Athens and a "catamaran" tour in Santorini. But in every town except Delphi, we were given tiny, economy hotels whose rates ranged from $100 to $150 per night online, meaning we were charged $340 or $400 per night per room; we still had to buy all our own meals and our tickets for sightseeing. In Santorini, the driver refused to take our bags in from where he dropped us 1/2 a mile away from our hotel, and the hotel sent one girl to help, meaning we had to lug our luggage for 1/2 a mile up tiny, twisting lanes after lengthy international and domestic flights. The hotel rooms in Santorini were so small that I could not stand up straight and I am only 5'4. The Catamaran tour started 1.5 hour late and arrived back 3 hours late; the food was ok and there was nothing to drink except beer and wine -- for what we paid, it was abysmal. In Kalabaka, our kids were given a smoking room that was only switched by the cranky manager after a lot of complaining to Elen. The A/C and TV in our tiny room didn't work, and when we called the manager for help, he only yelled at my husband for breaking it; when he left, my husband figured out the settings and managed to make everything work. When we told Elen, she had the hotel send us a couple of bottles of wine but the manager claimed there were no wine glasses in the entire hotel (even though it had an in-house bar). In Athens, the hotel rooms were so tiny we had to walk sideways; the elevator was so small we had to take 4 trips to get our luggage up to the 6th floor; and across the street was a beautiful hotel with a roof restaurant for breakfast overlooking the Acropolis. Elen refused to provide a breakdown of how what we were charged was used, claiming "confidentiality" with the hotels; the lack of transparency was appalling given that the hotels we stayed at were going for $100 or $150 per night only, but we were charged $350 - $400 per night. We were also charged for a car and a driver to be with us from 9:00 a.m. to 5:00 p.m., but the driver frequently left at 3:00 p.m. The car itself was not a minivan but a giant bus that was uncomfortable to travel in and hard to park. And it did not help that, instead of giving us a refund or upgrade, Elen tried to fob us off by delivering some pre-packaged gift bags the last day of our trip with useless things like a tourist guide book (that we no longer needed), a weird table cloth, and stale cookies. So, our best advice -- DO NOT USE KIM KIM AS YOUR TRAVEL AGENCY.

Hotel Reviews
Fedriades Hotel Delphi
Delphi

Though it is in a nice location, the hotel is tiny, with most rooms that overlook a wall. The manager is unfriendly, crochety, and completely arrogant. He put our kids in a smoking room, claimed he was sold out and couldn't switch them until we complained to our travel agent, refused to fix the broken TV & A/C in our room and instead accused my husband of breaking it. The balconies in two of our rooms were so small that all we could do is put our clothes out there to dry; there was little room for two people to sit and enjoy sunrise or sunset. The breakfast buffet looked really nice, but most of the breads and dry foods were stale because they put them away in a nearby cabinet, then take them out every morning.

Authenticity & Character
The manager's attitude
Location
In the center of town, near a lot of restaurants
Staff
Customer service -- don't yell at guests or accuse them of breaking your temperamental fridge, A/C and tiny TV
Cleanliness & Comfort
Smoking rooms meant everything smelled even in the non-smoking rooms. Awful view in some rooms in the back of just a large wall. No working A/C or minifridge
Cori Rigas Suites
Fira

Because Santorini is so beautiful, no hotel can go wrong. But the rooms in this hotel were SO small that I couldn't stand up straight in the bedroom, and I'm only 5'4. The bathroom was so tiny I had to bend my head when entering and walk sideways. The balconies were nice but shared with so many rooms there was no privacy; one evening, the 20-year old boys staying in the room next door stayed up out on the balcony smoking and playing music and talking till 3:00 a.m., and they were so close we couldn't drown out the noise. The bar was not stocked with anything -- just empty liquor bottles -- and the bartender couldn't make anything except open some beer or wine. The staff was friendly and the breakfast was nice, but we spent no time in the rooms because they were so small and uncomfortable!

Authenticity & Character
Size of rooms and no privacy on balconies
Location
On the wrong side of the island
Staff
Very nice and friendly; packed us breakfast the morning we flew back out.
Cleanliness & Comfort
Make things bigger!!
Achilleas Hotel Athens
Athens

The entrance to the hotel is dingy, there's a tiny elevator that can barely fit two people and one suitcase, and the rooms are built sideways -- long but not wide enough. Two people cannot walk around at a time. There is no view from the balcony except into a much nicer hotel with amazing landscaping and a beautiful rooftop restaurant. The furniture is arranged in such a way that you cannot fit your suitcases. The breakfast area is dark and tiny, with only one table under a skylight that's worth eating at but that is always taken. WOULD NEVER STAY HERE AGAIN!

Authenticity & Character
It's just a small, cheap, dingy building with no warmth or hospitality that Greeks are known for.
Location
It's not in the center of anything! Athens is not that big and we had to walk miles and miles to get to the Acropolis and other sights.
Staff
They were polite but not warm or friendly
Cleanliness & Comfort
Less furniture, more space, and more light!!
Divani Hotel Meteora
Kalampaka

Beautiful hotel, spacious rooms, great common areas to sit in/read/enjoy a glass of wine, an outstanding breakfast buffet, and a great pool.

Authenticity & Character
Exuded warmth and hospitality. The elevator was broken when we got there but they got it fixed ASAP and helped our family of five carry our 5 suitcases up three flights of stairs
Location
Set in one side of town but near the main rood with bars, cafes, and restaurants
Staff
There was no one at the poolside bar so we had to wait a long time to get towels, ice, water, and snacks. Another staff member also got mad at us for enjoying our own bottle of wine in one of hotel patios -- why shouldn't we able to do that if we could do it in our room? Do you really think it's going to make us buy your expensive food and wine?
Cleanliness & Comfort
Everything was clean and layout was spacious
Activity Review
Diamond Caldera Sunset Cruise
Diamond Caldera Sunset Cruise
Santorini

The view/sunset was great, dinner was good, and snorkeling was enjoyable. But the cruise started off an hour and a half late, there were no snacks, there was only cheap wine and beer to drink instead of a full bar, and docking was 4 hours later than promised, making for a tiring day spent waiting and waiting and waiting and getting an OK experience. Also, the staff were not nice -- very busy and stressed.

Quality of Experience
We wish we knew that the Catamaran would neither arrive on time nor come back; we were picked up from our hotel at noon for a 1:30 p.m. cruise time, but the cruise didn't start until 3:00 p.m. We were not offered any apologies or water or refreshments while we waited for ONE AND A HALF HOUR in the heat. On board, there was only one white wine and some beer; for what we paid, we expected a full bar. There were also no snacks; just dinner, which was served three hours after we boarded. The catamaran arrived back to port much later than expected, which made sense because of the late start, but then we had to wait another HOUR AND A HALF to dock because of all the waiting catamarans ahead of us. We got back to our hotel at 11:00 p.m., meaning we had nearly a 12-hour excursion instead of a 6-hour one, with the additional time spent in delays, not enjoying ourselves. WILL NOT RECOMMEND YOUR COMPANY TO ANYONE ELSE!!
Food
Dinner was plentiful and tasted fine, but there were NO SNACKS for the first three hours and the dessert was awful
Guides, Drivers and Staff
The guides on the boat were stressed and busy; they barked directions about not going here or doing that, and were not warm, friendly, or hospitable
Transport
The boat was a rickety little thing with not much space for all the people to truly relax. For example, there was one or two benches upstairs that got taken quickly. On the main deck, there was one or two tables, again got taken.
Local specialist: Elen Hakhverdyan
Elen
Elen Hakhverdyan
Local specialist in Athens | Replied on Aug 20, 2024
Dear Rupa,
Thank you for taking the time to share your detailed feedback. I’m sorry that the experience did not meet your expectations, and I’d like to address the concerns you’ve raised, point by point.
1. Hotel Costs and Room Sizes: The total cost of your trip included a full travel package covering hotels, private transfers, guided tours, and 24/7 support. The hotel choices were based on availability and your preferences, with each destination offering different types of accommodations....
Read more

Dear Rupa,
Thank you for taking the time to share your detailed feedback. I’m sorry that the experience did not meet your expectations, and I’d like to address the concerns you’ve raised, point by point.
1. Hotel Costs and Room Sizes: The total cost of your trip included a full travel package covering hotels, private transfers, guided tours, and 24/7 support. The hotel choices were based on availability and your preferences, with each destination offering different types of accommodations. For instance, Santorini hotels often have higher rates due to their unique locations on the cliffs, which also results in rooms with lower ceilings (Cave Rooms). The overall average cost per day reflects the varying costs of these services across different locations, rather than just the nightly rate of each hotel.
2. Driver and Transportation: The Mercedes Sprinter used for your transportation is a 2017 model, which is a 12 seater, instead of an 8 seater minivan. 8 seater minivans practically can accommodate up to 6 people and their luggage space is limited. We have chosen a larger vehicle to comfortably accommodate your family, although the cost of this larger vehicle is musch higher than the small minivan. The driver left his contact information to provide you with flexibility, allowing you to reach out if you needed further transport during the day. This was meant to give you more freedom rather than limit your service.
3. Santorini Hotel Arrival: I understand the difficulty you faced when the driver dropped you off half a mile from your hotel. Santorini’s unique geography often restricts vehicle access close to hotels, particularly those on the cliffs. The hotel staff was sent to assist with your luggage, though I acknowledge that this might not have met your expectations, this is the only way to be able to enjoy the views of the Caldera (Cliff) and elevate your experience. Choosing a hotel off the caldera would lower the cost of your trip significantly.
4. Catamaran Tour: The Diamond Cruise is one of the most popular experiences we offer, and in most cases the highlight of the trips of our travelers for the past decade. The delays on the Santorini catamaran tour were due to high demand and logistical challenges during the peak season. This is something the Municipality of Santorini is trying to address together with the boat companies. Since your trip to Santorini boarding and off-boarding has become much quicker, but there is still space for improvement.
5. Delphi Hotel: The hotel in Delphi, as all hotels we are offering to our clients, has a very strict policy regarding smoking, but it is not able to guaranty that an individual will not smoke in it. The hotel room was properly cleaned and aired before your arrival, though, since you didn’t feel comfortable, the hotel provided an additional room as a gesture to ensure your comfort.
6. Athens Hotel: The Achilleas Hotel in Athens is a budget-friendly option in a central location. While the rooms and elevator sizes may have been smaller than expected, the hotel is known for providing good value within its category and the room you staid was one of the most spacious ones. I understand that the comparison to the neighboring hotel might have affected your perception, but please keep in mind that hotels in Athens are not cheap and usually in smaller sizes than the ones in US.
7. Lack of Transparency: The amount you paid covered a fully customized package tailored to your preferences, not just the hotel costs. This included currency conversion fees, private transfers, private and small-group activities and continuous support. The confidentiality regarding specific costs with hotels is a standard practice in the industry to maintain fair pricing agreements.
8. Gift Bags: The gift bags were offered as a small gesture of appreciation from our agency, provided to all our travelers either at the start or end of their journey. I regret that they did not meet your expectations.
I regret if this was not clear, and I’m happy to provide further details if needed.
While I believe I provided the best service possible under the circumstances, I understand that some aspects of the trip did not meet your expectations. Your feedback is invaluable as I continue to work closely with our partners to ensure the best experience for all travelers.