Kimkim Trip Reviews for Iceland

Everything was great. Will be back.

Gummi,

He went the extra mile to be the best guide that you will ever meet. He and his team crafted a very specific plan for my family and me. We had very specific requests that we needed to work with from restricted dietary requirements to traveling with two young kids and grandparents; and Gummi arranged everything beyond perfection. He was always available to deal with any last minute stuff, was ultra knowledgeable and so helpful. We were always amazed by him, and he even came to meet with us and say hi :)

Due to our dietary requirements, Gummi suggested to find houses for us that were fully equipped for us to cook. The houses Gumi found for us were fantastic, each of them gave us a different experience and we could even see from the room window northern lights on August 20th WOW. He even sent us a text that night 30 mins before they would be visible, wow what a precision!

Thank you so much for a trip of a lifetime Gummi, we hope to be back and explore the north.

Melina & Martin

Hotel Reviews

Downtown Reykjavík Apartments

Reykjavík

The apartment was good enough for just one night. It had the best location, right there in the city center. However it had a very small space for eating and wasn't family friendly. The balcony was a bit dangerous for kids and we had to move the beds a bit so it would be safe for kids. In despite of this, there were no issues and the check in/out was very easy.

Authenticity & Character

A bit simple but to be fair all we needed for one night

Location

Staff

We came at night so I didn't see any staff, no nothing to add

Cleanliness & Comfort

Húsafell Holiday Homes

Borgarbyggð

This was one of the best houses we have ever stayed in. It was a very modern house, extra spacious inside and outside, with character. It had a jacuzzi and even a steam room in a separate space. The living room and kitchen were so well designed, like from a magazine. The house is in a large condo area so we had access to various amenities and two restaurants. The main one on the second floor offered islander food and it was fabulous. Staff was also very friendly, everything went very smoothly.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Watersheds Cabin

Hella

This was the most unique and typical Icelander house we stayed in the whole trip. The location was surreal, in the middle of nowhere with very typical surroundings. The only disadvantage was that it wasn't made for a 3 years old, who fell from the stairs and got a bruise. Going up and down wasn't comfortable for some of us, however it's a quirky house worth the stay for an older family. Hopefully next time when kids are older!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The jacuzzi needed a bit of cleaning

Giljaland

Kirkjubæjarklaustur

Wow, the best location in the whole trip. Everything was perfect, the house was small but modern, cosy and it had everything needed for two nights. We walked around the area as suggested by the owner and it was so energizing to see those beautiful surroundings. We would definitely be back to this house.

Authenticity & Character

Location

Completely astonishing view

Staff

The owner helped us deal with a difficult neighbor right way and in a very friendly manner

Cleanliness & Comfort

Cozy 3 bedroom house near the Blue lagoon

Njarðvík

This house was so much better than we expect it for the last night. It was spacious, clean, comfortable and very close to both the airport and the blue lagoon.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Into the Glacier

Iceland

This experience was mind-blowing and the best of all it was kid-friendly so my kids got to be in a glacier at an early age. It was mesmerizing to experience the glacier inside and outside, to learn about the climate change impact and just to see how much effort it goes into building the tunnels. The transportation was such an adventure for all of us as well.

Quality of Experience

Guides, Drivers and Staff

The main guide at the glacier was extraordinary

Transport

Jökulsárlón Glacier Lagoon Boat Tour

Iceland

This was another fantastic experience. The boat tour was very well planned. Our guide was welcoming and friendly. Being able to see a piece of ice from the glacier up close was an amazing experience. The boat tour was more in-depth than I expected. We got to see many icebergs and even a helicopter landing. The kids learned a lot and I can say it was one of the highlights of our trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Lunar Landscapes & Healing Waters – Blue Lagoon Immersion

Iceland

The Blue Lagoon was amazing, and though it's definitely a larger tourist attraction, we had a great time. It's a very popular spot, but still worth the visit. We went to more lagoons than Gummy recommended because we enjoyed them so much. They were all very kid-friendly.

Quality of Experience

Guides, Drivers and Staff

Transport

The Secret Lagoon

Iceland

We loved the Secret Lagoon! It felt very off the beaten path, less crowded than some of the other lagoons. We arrived around 5pm, after a day of activities, and it was just what we needed - so relaxing. The check-in process was smooth, they provided us with everything we needed.

Quality of Experience

Guides, Drivers and Staff

Transport

Terry was great to work with. She made planning our trip to Iceland very easy. We told her things we wanted to do, she made suggestions and put it all together. The final trip plan was easy to follow and all the information was easily available from my phone. Loved the Blue Lagoon as a first stop when we landed, just the kind of relaxation needed after a long flight. We did two horseback riding tours, both great. I think our favorites were seeing the Puffins at Dyrholaey, the black sand beaches, and the glacier lagoon at Jokulsarlon. All the food in Iceland was great - favorites included pizza with pepperoni, cream cheese and bananas at Olverk Pizza & Brewery in Hveragerdi, bruschetta and tomato soup at Fridheimer Farm and Arctic Char at Salka Restaurant in Husavik. Husavik was not on our original trip plan but it was one of our favorite stops.

Hotel Reviews

The Greenhouse Hotel

Hveragerdi

Loved this hotel. Very clean, great hotel shopping with lots of Icelandic products, clothing and souvenirs. Delicious breakfast, nice bar area that had numerous food choices, similar to a food court. We ate at the street taco place and it was delicious. Cozy places to sit and enjoy a drink in the evening talking and relaxing. Staff was very friendly and helpful.

Authenticity & Character

The breakfast bar, shopping, food court, bar.

Location

Walking distance to the brewery, pharmacy and grocery store. 5 minutes from horseback riding tour.

Staff

They were very helpful with suggestions as to what to do and see and helped with directions.

Cleanliness & Comfort

Hotel Laki

Kirkjubæjarklaustur

The desk clerk acted like we were bothering him. There is a very small gift shop with very few items. The outdoor patio was closed and under construction. We went to have a drink in the bar and there were dirty dishes on most of the tables that I cleared myself so we could sit down. The bartender was friendly. The breakfast area was very crowded and people were talking and reaching over and around uncovered food dishes and it made us feel uncomfortable to eat there. There was a tv, but we could not get youtube or netflix or any stations.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hrafnavellir Guesthouse

Hornafjörður (Hofn)

Unique individual guesthouses. Very clean, excellent breakfast. Breakfast hostess was very friendly and informative. Favorite part was the sheep right outside our window! No blow dryer or television in room. Asked for some ice and host gave us one small glassful, said he didn't have enough to provide ice to guests.

Authenticity & Character

Location

Remote location, need to eat before you get there, but on our way to next stop.

Staff

Breakfast hostess was great.

Cleanliness & Comfort

Gistihúsið - Lake Hotel Egilsstadir

Egilsstöðum

Nice hotel. Very nice, clean and big rooms. Nice places to sit both inside and outside to relax.

Authenticity & Character

Location

This is a bigger town, so close to restaurants and stores.

Staff

Cleanliness & Comfort

Sel - Hótel Mývatn

Myvatn

Nice hotel with very friendly staff. This was the only evening of our trip that it rained, and they had a pool table that we used. There is a store next door but not much else to do in the area. The bugs are bad outside and you need a head net if you are walking around. The breakfast bar was very good.

Authenticity & Character

Location

Staff

Front desk clerk, bartender and breakfast waitress were all very helpful and we enjoyed speaking with them.

Cleanliness & Comfort

Clean bit it's a bit dated.

Hotel Laugarbakki

Laugarbakki

The restaurant and staff at this hotel were fantastic. Rooms were clean and comfortable. This hotel used to be a school and student dormitory and it is not new like the website says. It's a new use of an old building. The inside is very nice but the outside definitely needs work. We drove up and seriously considered not staying here because of the exterior appearance.

Authenticity & Character

Location

Staff

The hotel manager was fantastic and probably the first person we met who was actually Icelandic!

Cleanliness & Comfort

Interior was great. Exterior needs work.

Aurora Hotel at Reykjavik-Keflavik Airport Terminal KEF

Reykjanesbær

Newer hotel. Great location because we could drop off car and walk to hotel and airport. Breakfast bar started at 4:30 am which was great for our early flight.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Blue Lagoon

Iceland

Great first stop after the flight.

Quality of Experience

Guides, Drivers and Staff

Staff gathered everyone who wanted to so a separate part of the pool and shared stories about Iceland which was great.

Lava Tunnel Tour

Iceland

It was a short tour, kids seemed to really like it. There is alot of rocky paths to go thru.

Horses and Hot Springs

Iceland

Great first riding tour of the trip. Three guides in our 15 person group. Very safety conscious. Horses were great and all appeared well cared for. Raincoats, gloves, whatever you needed was available to borrow. Ride has a good mix of walking and tolt.

Quality of Experience

Guides, Drivers and Staff

Horse Riding Tour

Iceland

Amazing ride. Just the guide, me and my husband. Very safety conscious, guide Tula was very friendly. Perfect mix of walk and tolt. Horse were great.

Quality of Experience

Guides, Drivers and Staff

Reykjavík Classic Whale Watching

Reykjavík

It was a nice boat ride but we didn't see any whales. There were some big waves and they provided anyone who wanted free motion sickness tablets.

Quality of Experience

Guides, Drivers and Staff

First Francesca is absolutely incredible! Her expertise, recommendations, and itinerary made our trip to Iceland an incredible adventure! Thank you so so much! We enjoyed our whole trip. I only wish I had known about this company sooner. If you are looking to book an Iceland adventure look no further! Thank you so much for coordinating our trip and making it a trip of a lifetime.

We didn’t have many days to see as much as we could in Iceland but Eva was a invaluable resource to maximize those days. She knew where we should go and what we should see based on geography and time. Her bookings were with the BEST guides, Tomas in Reykjavik and Yuli in Akureyi making the trip go from great to spectacular. We could not do everything, but we tried! Iceland is so beautiful would definitely have to come back to see more

Activity Reviews

Thingvellir National Park

Iceland

There are so many magical landscapes in Iceland but this park stands apart because of the waterfalls. They are imposing and worth visiting.

Quality of Experience

We had time at each place to really soak in the scenery and see little things that alone you could/would miss. There’s many people there, but with a guide the experience is made much better

Guides, Drivers and Staff

Tomas was humorous, knowledgeable and very helpful. I could ramble on but if he’s available, he should be booked.

Transport

Large vehicle, lots of space, excellent condition

Silfra Snorkeling

Iceland

On its own this would have been an amazing experience, but when measured against everything else in Iceland something has to come in second. It is still an extremely cool activity you’re doing that is well run but for the time spent getting ready and waiting to get into the water it does drag.

Quality of Experience

Snorkeling in a crack in the tectonic plates in freezing water speaks for itself.

Guides, Drivers and Staff

The staff that get you ready and take you snorkeling are the nicest guys and are so patient. There’s a lot of gear to put on (and take off). They are very safety conscious. We felt very comfortable.

Transport

Same as prior answer.

Geysir

Iceland

This is a good stop because it is close to many other must see items on the route we took. However, if time were at an absolute premium, you could skip. We had a great guide to give us context and background to make it more meaningful (and who captured our photo just as the geysir spouted). That’s what it is, a geyser that bubbles and shoots over every 7 minutes or so. It is an important part of Iceland geology so if time is available, it’s worth it.

Quality of Experience

Guides, Drivers and Staff

Once again, Tomas was integral in making this a worthy stop

Transport

Solheimajokull Glacier Hike

Iceland

The best excursion of the trip. Walking on a glacier through the black sand and up onto the ice and drinking glacial water off of it was dream like.

Quality of Experience

One of a kind experience in surreal landscape

Guides, Drivers and Staff

The guides were patient and helpful and answered every question with smiles.

Reykjavik Premium Whale watching

Reykjavík

We saw NO whales but it has to be graded on the excursion and what it would’ve been like if we did. The RIB boat is fast and mobile and almost like an amusement park ride if you sit in front. If you want a smooth ride DO NOT choose this tour. You are bundled with warm jumpsuits to make you comfortable and if whales were out there it would put you incredibly close with just a handful of other passengers.

Fjord Kayaking Experience

Iceland

The kayaking experience was five stars. It was beautiful, with just us and a couple of other people in the fjords. The guide was relaxed and made the experience enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

Mývatn Nature Baths

Iceland

We spent the entire day with a guide named Uli who was incredibly knowledgeable. He was like a celebrity in the area, and everyone knew him. The nature baths were fantastic and felt less like a giant tourist experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Eric and the team at KimKim were incredibly patient and responsive and pulled together an amazing itinerary. We were particularly impressed with the "Driving Plan" that accompanied each day. Having to drive several hours from hotel to hotel, they laid out terrific stops along the way. We really felt we saw A LOT of Iceland! Even the lunch suggestions were spot on - Fjoruhusid Cafe in Arnarstapi was a particular gem - and we never would have found that without KimKim. Also, the food trucks at Jokulsarlon were terrific. While the guides on our snowmobiling tour were less than enthusiastic, we thought the Katla Ice Cave Superjeep Tour with Fabio as our guide was outstanding. He was knowledgable and funny and the experience was amazing. Martine (sp?) was our guide for the Skaftafell Blue Ice Experience. She was incredible and had to attend to several "incidents" of people falling into holes and broken crampons. She was experienced, calm and everyone felt so safe with her. The glacier hike was a not-to-be-missed experience! Overall, the tour operators were top notch. Icelandic hotels are not on par with American/European hotels and we expected that, but Hotel Laugarvatn's showers are the worst things ever. The hotel overall was awful and maybe it was the only choice given our driving plan. However, the worst hotel was Fosshotel Baron in Reykjavik. In the city, there is no reason to stay at Fosshotel Baron. Dirty, broken sinks, terrible and crowded breakfast. Find another place to stay in Reykjavik. However, all the work the KimKim team put into our itinerary was exemplary and we never could have done it without them. We recommend them highly.

Hotel Reviews

Hotel Búdir

Búðir

This is a gem! Loved everything about it.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Fossatun Country Hotel

The location is amazing and the rooms were clean. Breakfast was fine and the experience was solid.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Laugarvatn

Laugarvatn

I found it hard to give one star on this one. Those showers are shameful. Sorry.

Authenticity & Character

Location

Staff

Not very nice or welcoming

Cleanliness & Comfort

Fix the back "sidewalk" to the back parking lot before somebody twists an ankle. And probably shouldn't let the smokers use it either.

Hotel Rangá

Hella

If only all of Iceland hotels were like this one. A truly special - almost magical - experience. Perfection.

Authenticity & Character

There's a button you can push to be woken up - in the middle of the night - if there's a northern lights sighting. Now THAT'S service!!

Location

The views are outstanding.

Staff

Accomodating, pleasant, welcoming - the nicest staff of all the hotels we stayed

Cleanliness & Comfort

Everything you could want is here

Fosshotel Núpar

Kálfafell

Get new showers - collapsable showers are so "special"

Authenticity & Character

Location

It's in the right place on the tour but don't seek it out

Staff

Cleanliness & Comfort

Fosshotel Baron

Reykjavík

Dirty, crowded, one elevator for too many people. Horrible shower. No views. Small rooms.

Authenticity & Character

Location

In a city like Reykjavik, there are other options.

Staff

Cleanliness & Comfort

Less than one star. Please install hardwood floors or new carpet

Activity Reviews

Reykjavik Food Walk

Reykjavík

Do this!!! Great way to have dinner and see the city!

Quality of Experience

Guides, Drivers and Staff

Petur was a WONDERFUL guide! Took us to terrific spots and we ate delicious food (and beer!) Gave us lots of info about Reykjavik and other places to try on our own. Terrific!

Transport

Blue Lagoon

Iceland

Touristy but well run

Quality of Experience

Guides, Drivers and Staff

Transport

Langjokull Glacier Snowmobiling

Iceland

Great experience but the guides had no interest in telling us anything about the glaciers. We felt safe and it was fun.

Quality of Experience

Guides, Drivers and Staff

Would be nice if they talked about the landscape a bit

Transport

Katla Ice Cave Superjeep tour

Iceland

Incredible! Loved it

Quality of Experience

Guides, Drivers and Staff

Fabio is the best! So knowledgable! We learned so much with him about the glaciers and landscapes of Iceland.

Transport

Skaftafell Blue Ice Experience

Iceland

DO THIS!

Quality of Experience

Guides, Drivers and Staff

Martine (sp?) was the best. She administered some first aid, fixed broken crampons - all making us feel safe on the glacier. Very informative and very nice!

Transport

Everything went well and smoothly. We appreciate Lisbet's timely responses and everything she provided us in preparation for the trip. We got to see a lot with her plans and would not have figured everything out on our own. The only time we deviated from the plans was the last day, when we decided to just explore Rekyavik instead of going to the stops around the airport. Everything was amazing and I would recommend KimKim to anyone trying to see everything they can in a limited amount of time in any of the places you all plan for.

Lisbet did an amazing job planning our trip. We took our toddler and parents. She booked activities that had a little something for everyone and we all had a blast! The hotels were great and so were her lunch recommendations. We really loved the amphibian tour seeing the icebergs up close, the waterfalls, hiking, and seal spotting. We could have not asked for a better trip.

Hotel Reviews

Álftröð Guesthouse

Selfoss

This is a “nothing fancy” hotel. You have your room a small TV area and a plus is an outside jacuzzi. The scenery around you is beautiful and there is not much around in regards to restaurants etc. The breakfast served in the am is great and hits the spot. Would not recommend this hotel for a long stay but is clean and reliable when passing through the area.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Fosshotel Núpar

Kálfafell

We really liked this hotel. Each room has an amazing view of the lava fields. There are two restaurants in the hotel and the buffet is surprisingly not bad. It is not too far from a local town with one/two other places to eat. There are even toys and a kids table for younger kids to keep them entertained.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Miðhraun Lava Resort

Stykkishólmur

Great location, park for kids, and amazing food. Staff was super friendly.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Eyja Guldsmeden Hotel

Reykjavik

Super cute hotel, comfy rooms and space, great breakfast. Walking distance to great locations!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Jokulsarlon glacier lagoon amphibian boat tour

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

The Secret Lagoon

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful trip traveling to Iceland in August. Highlights included whale watching in Akureyri up north, the Lake Myvatn area (aptly named "Lake of Midges", you may want a bug net for this time of year), and the geothermal baths in Vok.
Our local specialist, Èric, planned our itinerary beautifully. We didn't realize we planned our trip for one of the busiest times of year to come to Iceland, but he was able to shift our itinerary around and find excellent hotels so we were able to get a sample of everything the country has to offer. Planning with kimkim was such a great decision, we were able to leave the itinerary planning to the experts and had a wealth of information for what to do each day as we drove from place to place. The perfect balance of having the days planned, while still having time to wander and explore between destinations.

Francesca planned the trip of a lifetime for us. I cannot imagine anything that would have improved our trip. I hope to work with KimKim in the future and to recommend Francesca to friends that wish to travel to Iceland. Thank you for a trip that was beyond my wildest dreams!

Thank You, Francesca, for creating a 5-star fly, drive, hike and horseback riding vacation for us along the southern coast of Iceland. Your attention to detail, listening and including all of the activities that we dreamed about doing on our trip was amazing. Everything from in-country flights, to rental car, hotel confirmations with breakfast, activity bookings, complex travel from the interior after our hiking the Fimmvorouhals Trail, EVERYTHING, went off without a hitch! You made this trip to Iceland such an easy and magical experience and I would highly recommend Kim Kim and Francesca to assist with planning your next journey! I would like to also Thank Francesca for responding promptly to all our questions prior to booking our trip and presenting our trip in such an organized and easy to access format. You made this such an easy experience. Thank you so much for doing all of the hard work so that all we had to do was sit back and enjoy our vacation! Thank you. Thank you! I will definitely recommend you to family and friends as well as consider using Kim Kim for future travels to unknown destinations.

Hotel Reviews

Seydisfjordur Guesthouse

Seydisfjordur

Excellent location! Walk to restaurants. Nice community space with kitchen. Appreciated the use of free washer and dryer.

Location

Hotel Framtid

Djúpivogur

Love the open space and enjoyed having our own kitchen. Convenient walk to harbor and diner.

Höfn - Berjaya Iceland Hotels

Höfn

Hótel Klaustur

Kirkjubæjarklaustur

Hotel Skógá by EJ Hotels

Vatnsholt Hotel & Guesthouse

Selfoss

Fosshotel Baron

Reykjavík

Activity Reviews

The Geothermal Vok Baths

Iceland

The baths were amazing, but crowded.

Horse Riding Tour

Iceland

A lovely farm and wonderful horses! Our guide (Seeno? spelling) was from Denmark and was wonderful. We had a semi-private ride over to the waterfall. The horses were amazing and so well behaved and friendly. We stopped for photos and loved the views! A wonderful and relaxing 2- hour ride. Even for an experienced rider, I would recommend this trip as the scenery was amazing and I had never experienced the "Tolt" gait. It felt like such a priviledge to ride these beautiful animals.

Quality of Experience

Guides, Drivers and Staff

Transport

The Secret Lagoon

Iceland

Wonderful experience. I was expecting all of the lagoons and "spas" to be a much quieter experience, but they are more of a tourist attraction and family pool. I would definitely go back though! I loved floating around and apprecia!ted the use of the "noodles" for floating. Locker rooms and showers are clean and well maintained.

Migle was the best! Migle crafted a trip for a group of seven (ranging from 9 to 72) on very short notice with activities that worked well for all of us. The ice cave tour was absolutely incredible, but even the lava show and How to Be an Icelander comedy show were huge hits with all.

Activity Review

Katla Ice Cave

Iceland

Emanuela planned the perfect trip for our first visit to Iceland. It was amazing to have a detailed itinerary and suggestions for restaurants. It was a trip of a lifetime.

Our trip to Iceland was magical thanks to kimkim and our specialist Terry. First, just having the stress of rental car and hotels taken off our plate was such a relief - and the hotels and car were so great! But the best part was Terry finding activities, scenic views along our journey, and beautiful local stops we would have never known about. Every single thing she suggested from Into The Glacier, to The Lava Tunnel, to Laugarvatn Fontana, to the major Golden Circle attractions, to more remote attractions were amazing! She balanced the needs of adults and kids and made sure the adventure was great for all ages! There was not one thing we did on the trip that we didn’t love. The itinerary allowed us to have packed days (which we did) but you could also relax and go at your own pace. Again, there is no way we would have seen as much and experienced as much if we tried to plan the trip alone (we had even been to Iceland in the past and still loved kimkim). We had a minor issue while in country (unrelated to kimkim) and emailed the kimkim team, who responded in less then an hour, called our hotel, and resolved the issue immediately. I have already suggested kimkim to many other travelers and will use them again for our next trip.

Hotel Reviews

Eyja Guldsmeden Hotel

Reykjavik

Beautiful rooms, exemplary breakfast! A little bit of a walk from shopping but worth it!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hótel Á

Reykholt

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Laugarvatn

Laugarvatn

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hótel Klaustur

Kirkjubæjarklaustur

Incredible!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Into the Glacier

Iceland

Quality of Experience

Guides, Drivers and Staff

Ace was the best tour guide!

Transport

Rye Bread tour (Geothermal bakery)

Iceland

Great for kids! But bread was also delicious for the adults.

Quality of Experience

Guides, Drivers and Staff

Fontana Geothermal Baths

Iceland

Quality of Experience

Jokulsarlon glacier lagoon amphibian boat tour

Iceland

Quality of Experience

Guides, Drivers and Staff

Lava Tunnel Tour

Iceland

My son’s (5yo) favorite activity of the entire trip. The guide was the best guide of any tour we took in Iceland.

Quality of Experience

Guides, Drivers and Staff

We had a nice trip in Iceland. The country is beautiful and easy to navigate.
In regard to Kimkim we had a few hiccups in booking everything, but nothing that wasn't taken care of before we left. (for example; they booked the wrong month for our Sky Lagoon tour and if I hadn't caught the mistake we wouldn't have been able to get in)
I also wish the itinerary didn't look so cut/pasted. I get each person has several clients to work for, but we pay for it. Nice to have the maps and pics. Also, when I went to print out the itinerary is was going to be 38 pages for a 5day self drive trip! No one wants to lug around 38 pages of stuff! While all of it is useful, u can easily font down the print and take off the 3" heading at the top every single page! (You only need to put that information on the very first page.) I did exactly that and was bale to get it on 14 pages, which when printed front/back was only 7 pages. Much more manageable.
The hotels were just ok, although we paid for upgraded hotels. I guess this may be the best Iceland has to offer.
Will not use Kimkim again as I felt it was more work to go through the agent than if I would have booked it all myself. We travel extensively every year and I do all the planning. Thought I would try out having someone else do all the research, but found it isn't worth the extra $$.

I would like to explain why we are giving the trip a score of 2.5. The country of Iceland is such a great place to visit. The weather was cooperative and nice. We saw so many great sights everyday.

Unfortunately, some of the services provided by KimKim were fair to good. I have planned many trips in the US and Canada, some for up to 3 months. We never had so many issues as we did with KimKim's service. The reason we decided to use your services is due to the fact we were not familiar with the country, their culture and norms and we were looking for a hassle free trip. This certainly was not the case.

Problems started when we went to get our car rental. Avis charged us for the full rental. I was surprised but charged it to my credit card. I contacted Silvia with my concerns with the rental charge that evening. She said we should not have been charged. I also told her that we did not get the wifi due to the large unplanned charge on my card. She asked that we send her a copy of the bill. We did a few days later. I do not know why the confusion with the rental charge. Regardless, it was quite upsetting.

We then started our adventure and everything was going well until we arrived in Vik. The hotel did not have any reservations for us. They called Silvia who said she had been trying to contact us and had been unable. We had internet only when we were at our hotel, and Silvia had been made aware that the car did not have Wifi per our decision due to extra incurred costs. After over 1/2 hour we were told to go to a different hotel. Silvia had complimentary drinks for us at the other hotel which was a nice gesture. Silvia also told us to get Wifi on our son's phone and she would reimburse the cost, which she did.

In Seydisfjordur we arrived at our hotel and settled in. It was not a great hotel like we had had since our arrival but OK. After 1/2 hour several people arrived at our door and were trying to get the key for the rental. We did not open the door. A while later this man came knocking at our door and asked us to speak to his boss, Ingrid. She explained she had contacted Silvia re: the change in room which was not communicated to us. We had to repact everything and move to a different room. Silvia apologized for the mix up and lack of follow-up.

In Akureyri, the room and location were abysmal. We could not find out which room was ours as the front desk door is looked and unmanned. Luckily this very nice person let us borrow his cell phone so we could call Silvia. She said she forgot to send us the updated info to the rental. We finally got it and were able to get in only to find out that it was set up for 1 person. Texted Silvia and after several more texts we were told to go to the locked office which is unmanned and get some linens and towels and make our beds. Need I say more? At least we each had our towel for our shower..
The location was not good and the place was run down to say the least. Giving a score of 2 would be more than adequate. I would say it was a step above sleeping in the car... Silvia was made aware of the hotel conditions. She offered us complimentary drinks to compensate for the hick up.

My son texted Silvie after the next place as it also had the reservation for 1 person. We then had to wait in the lobby until it was set up for the third person. Silvia texted back and said she would notify the next places we were staying at. It was good for 2 nights then again, the agent at the desk had reservations for only 1 person. We again had to wait for the extra linens and beds to be made. Very inconvenient. Gave up notifying Silvia and it was towards the end of the trip.

On the positive side, the itinerary was great with strategically placed hotels with not excessively long driving distances so we could enjoy the day and do many on the spur of the moment things. All but 2 of the reservations were very good to excellent. Silvia was always very pleasant when we interacted with her.

I am very disappointed in the services that were provided and which we paid for. Not what we expected.
Renee S.

Amazing trip!!! So much to see and do and you all definitely made it a lot less stressful to plan!! I appreciate all your help and answering all my questions! There is no way I could have figured out where to stay, how far to drive each day, and book and time all our excursions accordingly! It was an amazing trip that we will never forget!

Hotel Reviews

Berjaya Hotel Mývatn

Mývatn

Great hotel! They had two spas/hot tubs. They also had a restaurant and a bar. The food in the restaurant was very good. The breakfast at the hotel was also extremely good! Lots to choose from!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

ION Adventure Hotel

Nesjavellir

It is a beautiful hotel! There is a restaurant and a bar and they do have a spa (soaking hot tub). You need to make reservations for the restaurant for dinner. We were lucky that we arrived and they had a time available because there are no restaurants anywhere nearby.

Authenticity & Character

Location

It is out in the middle of nowhere, but it is pretty countryside

Staff

Cleanliness & Comfort

Volcano Huts Þórsmörk

Thorsmork

We did not know that you had to reserve sheets, blankets, and towels ahead of time. We did not have any with this, so we just had to use jackets and stuff that we had. If you stay here, make sure you reserve sheets and blankets ahead of time. The showers did not have any hot water so if you’re up for a cold shower, then you can reserve a towel too. There is a restaurant on site, which is nice! It is the only place to eat anywhere remotely nearby

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Fosshotel Núpar

Kálfafell

Very nice hotel. There’s a bar and a restaurant. The food looks good at dinner but we didn’t try it because we ate before we got there. The breakfast was really really good! Probably one of the better breakfast that we had on our trip

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Seydisfjordur Guesthouse

Seydisfjordur

Cute little hotel. There is a kitchen there that you can use. There are a couple of restaurants in the town that were open as well. They do not serve breakfast, but there is a grocery store in town if you get there before it closes. They did have a washer and dryer that you could use, which was absolutely amazing! We were needing to do a load of laundry, so that worked out perfectly

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Hvammstangi

Hvammstangi

It was a good hotel. We did not spend a lot of time here because we got to the hotel late and left early. We did not stick around for breakfast as we needed to be somewhere early. The lady at the hotel did help us find a restaurant in town that was open, and the food was extremely good! Overall, it was a good stay

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Fosshotel Baron

Reykjavík

The hotel was fine. It is definitely older. I did not feel like it was real clean. I would probably pick a different hotel if I was going to stay in the area again.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Höfn Inn Guesthouse

780 Hornafirði

The hotel was clean, but I feel like we were staying in a hospital room that had been redone into a hotel. It was clean and it was fine to stay one night, but I would probably try to find someplace else to stay if we were to stay in the town again. I would not get the breakfast again. Your options were toast, a bowl of fish, or boiled eggs. We had to go find breakfast somewhere else. :(

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Skógá by EJ Hotels

This was a good hotel. It had a spa/hot tub. The room was very spacious, but the shower was kind of small. It was clean. They had a pretty decent breakfast. The restaurant at their main hotel down the street was really good! Highly recommend the lasagna!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hestheimar

Hella

It was a nice hotel. They had a spa/hot tub. They have a restaurant, but we didn’t get to eat there because you have to let them know ahead of time if you want dinner. There are not any restaurants nearby so plan accordingly. We did eat breakfast and it was very good! I would stay here again!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Solheimajokull Glacier Hike

Iceland

Quality of Experience

Guides, Drivers and Staff

Transport

Blue Lagoon

Iceland

It is something that you have to do, but there are similar options in Iceland that you could do, so do your research.

Quality of Experience

Guides, Drivers and Staff

Silfra Snorkeling

Iceland

Very cool experience! Highly recommend doing it!

Quality of Experience

Guides, Drivers and Staff

Katla Ice Cave Superjeep tour

Iceland

Very cool!! One of my favorite things we did!

Quality of Experience

Guides, Drivers and Staff

Transport

Absolutely beautiful trip. The detail and time put into our itinerary made our trip stress free. We will definitely suggest Kimkim and Emanuela to our friends if they plan a trip to Iceland.

Activity Reviews

Ice cave tour under Katla glacier

Vík

The Ice cave was beautiful. It was so humbling to see how global warming has effected these stunning glaciers and caves. Our tour guide was super funny and really loved his job. It was by far one of the most amazing stops in our trip

Quality of Experience

Guides, Drivers and Staff

Transport

Arrival and Sky Lagoon

Reykjavík

The Sky lagoon was amazing. It was the perfect way to start off our trip after a long overnight flight. The facility was clean and everyone was very friendly. The view was stunning from the lagoon and the 7 step ritual was so relaxing.

Quality of Experience

Guides, Drivers and Staff

Transport

Food Walking Tour

Reykjavík

The food tour was a wonderful way to learn about the history of Reykjavik and get to try so of their most popular dishes. Our guide was very kind and funny. We really wanted us to have a good time and enjoy ourselves

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Geothermal bakery

Golden Circle

Of all the rye bread we tried in Iceland this was by far the best. The people even gave us a recipe card and instructions to try and make it at home in the oven.

Quality of Experience

Guides, Drivers and Staff

Transport

Lava Cave Explorer Tour

Iceland

The lava cave was really awesome. The tour guide was very knowledgeable about how the lava tube was created and took the time to answer questions along the way. It was an amazing adventure and was very family friendly

Quality of Experience

Guides, Drivers and Staff

Transport

Whale watching tour in Hauganes

Akureyri

The guides were very knowledgeable about the whales usually in the harbor and explained to us the migration patterns of the three groups on whales. They tried to get us as close as possible to the whale so we could see the markings and get some pictures before they would deep dive again

Quality of Experience

Guides, Drivers and Staff

Transport

Rinolda planned a wonderful anniversary trip for us back to Iceland. She answered all of our questions and worked hard in a timely manner to book our full itinerary during a very busy time to visit Iceland. Plus, it was fabulous to meet Rinolda in person on our glacier boat tour. Rinolda is very knowledgeable and a pleasure to work with. I highly recommend her.

Smooth coordination and pleasant experience with Silvia and the drivers / guides who