Kimkim Trip Reviews for Iceland

4.8
Based on 866 ratings
Read 866 verified reviews by travelers who booked their trip to Iceland on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great experience.
Iceland | Sep 9 - Sep 14, 2024

W
Warren W.
Los Angeles, CA | Reviewed on Sep 24, 2024

Great experience. One cannot possibly see all the country has to offer in a week. Our self guided travels took us from Akreyri in the north toward the eastern coast and back to Reykjavik. Without mentioning all places, we visited glaciers, waterfalls, seaports, geysers from a distance, and beautiful murals in Reykjavik. It was an extremely well organized
tour, and although there were a few glitches, all went well.

Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Sep 24, 2024

Thanks for your review Warren! I'm happy that you had a great time!

We loved our trip to Iceland and Adam was ext...
Iceland | Jul 30 - Aug 10, 2024

J
Jon W.
Ashburn, VA | Reviewed on Sep 18, 2024
We loved our trip to Iceland and Adam was extremely helpful and knowledgeable. The trip was very thought out by Adam and we enjoyed every single stop. We followed about 90% of Adam's itinerary as it was laid out. The places we stayed were very comfortable and the driving directions were top notch. We enjoyed Adam's recommendation of the ferry to West Fjords was very enjoyable. When we did have a problem, we called the emergency phone number and got an immediate response. The Reykjavik... Read more

We loved our trip to Iceland and Adam was extremely helpful and knowledgeable. The trip was very thought out by Adam and we enjoyed every single stop. We followed about 90% of Adam's itinerary as it was laid out. The places we stayed were very comfortable and the driving directions were top notch. We enjoyed Adam's recommendation of the ferry to West Fjords was very enjoyable. When we did have a problem, we called the emergency phone number and got an immediate response. The Reykjavik Food Walk and our guide Thor was very entertaining and delicious. We loved the walking tour through Reykjavik and even tried the fermented shark. We loved visiting all the waterfalls and the highlight for us was snorkeling in Sitka. The snorkeling was a fantastic experience. The sea kayaking and the guide that Adam booked was amazing. He took us to a really neat cave and it was a great experience. The mountain bike company that Adam recommended and booked us with were extremely friendly, helpful and a great bunch of individuals. We also enjoyed many of the optional activities that Adam recommended. Thank you so much Adam for an unforgettable and adventurous trip!

Activity Reviews
Sea Kayaking Private tour
Iceland

The kayak trip was very fun and we loved seeing the area from the perspective of the water.

Quality of Experience
Guides, Drivers and Staff
Our guide, the owner was extremely friendly and knowledgeable
Transport
Easy transport to and from the water
Mountain bikes rental
Iceland

The staff was extremely friendly and helpful and inviting.

Quality of Experience
The friendliness of the staff
Guides, Drivers and Staff
Wonderful staff! My bike seat loosened at the beginning of my bike ride and one of the staff drove a tool out to me and I was able to continue my bike ride. It was a beautiful ride.
Transport
Easy directions for where to pick up and drop off the bikes
Silfra Snorkeling
Iceland

We loved the snorkeling - beautiful scenery and the guide and company were great. We wish we could remember the guides name.

Quality of Experience
Guides, Drivers and Staff
Transport
Reykjavik Food Walk
Reykjavík

Thor and the walking tour were great!

Quality of Experience
loved the different restaurants, food and tasting Icelandic food
Guides, Drivers and Staff
Thor was great, friendly and passionate about Iceland
Transport
loved walking around the city and learning about Iceland
Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Sep 19, 2024

I'm glad you had a fantastic trip around Iceland and visited different regions of the country during your active journey. Happy travelers – that's what it's all about! Thank you for the wonderful review!

For the 3rd time, Kim Kim travel came through for us. Adam planned the perfect trip for us ...
Iceland | Sep 9 - Sep 14, 2024

Susan
Susan K.
Saint Paul, MN | Reviewed on Sep 17, 2024
Our trip to Iceland was the third trip we have used Kim Kim to plan. We have never been disappointed. Adam was so helpful in putting together a trip that reflected us. He made sure we were prepared for the weather, the driving, and anything else that might come up. We appreciated how he put together a trip that was geared for us and not just for anyone going to Iceland. He offered several options for us, and we did several of them and enjoyed every one of them. The hotel accomodations... Read more

Our trip to Iceland was the third trip we have used Kim Kim to plan. We have never been disappointed. Adam was so helpful in putting together a trip that reflected us. He made sure we were prepared for the weather, the driving, and anything else that might come up. We appreciated how he put together a trip that was geared for us and not just for anyone going to Iceland. He offered several options for us, and we did several of them and enjoyed every one of them. The hotel accomodations were perfect and the breakfasts were wonderful. I'm glad he included one rather unconventional type of lodging that let us experience a differnt style of overnight that included a very interesting film about a local soccer player. He did run it by us before making the reservation so we would know it was a tad different. Great way to end our evening. Our last night accomodations in Reykevik were in a perfect location - close enough to walk to some fun local spots, and a short drive to the airport. Adam also made sure we had the perfect rental car for driving on the roads in the northwestern area and in the mountains.

Hotel Reviews
Hotel Halond
Akureyri
Authenticity & Character
Location
Staff
Cleanliness & Comfort
I love the beds and bedding. Very comfortable.
Dimmuborgir Guesthouse
Mývatn

I slept SO well and the breakfast was probably one of the best I've ever had. Wonderful way to wake up after a long day's journey and flight from Minnesota .

Authenticity & Character
Location
I loved how they had sweet dogs to greet us .
Staff
Cleanliness & Comfort
It was so quiet and peaceful, I had one of my best night's sleep ever. Also, the drinking water in Iceland is so pure and special
The Freezer Apartments
Hellissandur

This place is different, more like a private youth hostel with crazy, beautiful paintings all over, including the room. People were friendly and we enjoyed watching a local film in their little theater at night. They do not serve breakfast, but I'm still glad we stayed there and got to experience it.

Authenticity & Character
Location
Staff
Skuggi Hotel Reykjavík by Keahotels
Reykjavík

This was the perfect place to end our trip. It was easy to find, had underground parking, and was in a perfect location to allow us to explore fun areas in Reykevik the day we arrived and in the morning before we left. The breakfast was very good and offered several choices. The staff could not have been more helpful.

Authenticity & Character
I liked that they offered underground parking that made it easy to unload our car and get to our room.
Location
Staff
The staff at the front desk were very helpful, kind, accomodating, and fun.
Cleanliness & Comfort
Hotel Hvammstangi
Hvammstangi

This location was good for going out and walking around the area. The breakfast was fine and the rooms were clean.

Authenticity & Character
Location
We could go right out the front door and walk around the area.
Cleanliness & Comfort
Activity Review
Northern Lights Hunt tour
Iceland

We have done a Northern Lights tour before in the Arctic Circle (on a previous Kim Kim tour). While we did not see any northern lights, the person taking us around was thorough, passionate about Iceland and the northern lights, and we had an enjoyable time.

Quality of Experience
Guides, Drivers and Staff
Very interesting, passionate guide, who really loves what he does.
Transport
We met the driver at a location and he was on time and very accomodating.
Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Sep 17, 2024

Thank you for your fantastic review Sue! It's great to hear that once again Kimkim meets your travel expectations. I think it's good that we (great cooperation, thanks!) decided on this trip plan and that you enjoyed some off-the-beaten-path locations!

Veronika was amazing.
Iceland | Aug 23 - Sep 7, 2024

Kristy
Kristy E.
Dallas, TX | Reviewed on Sep 16, 2024
Veronika was amazing. She wasn't just available prior to the trip but she answered promptly when we needed help and advice as some of our flights and travel plans had issues. We were always impressed with her availability and smooth ability to shift plans for us. Read more

Veronika was amazing. She wasn't just available prior to the trip but she answered promptly when we needed help and advice as some of our flights and travel plans had issues. We were always impressed with her availability and smooth ability to shift plans for us.

Activity Reviews
Seaside Horse Ride
Seaside Horse Ride
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
 Iceberg Ballet at Ilulissat Icefjord — A Close Encounter by Boat
Iceberg Ballet at Ilulissat Icefjord — A Close Encounter by Boat
Ilulissat
Quality of Experience
Guides, Drivers and Staff
Transport
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Lunar Landscapes & Healing Waters – Blue Lagoon Immersion
Iceland

Don't miss this experience!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Veronika Turskytė
Veronika
Veronika Turskytė
Local specialist in Iceland | Replied on Sep 16, 2024

Dear Kristy,

Thank you so much for your kind review :) It was a pleasure to help you out and I'm glad you have enjoyed your trip even with those hiccups!

Best,
Veronika

Seamless planning and breathtaking experience
Iceland | Aug 20 - Aug 28, 2024

Monica
Monica C.
Flagami, FL | Reviewed on Sep 14, 2024

Adam was very responsive and was able to accommodate my last minute trip to Iceland during high season. He was wonderful navigating my needs and the realities of high season.

Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Sep 16, 2024

Thank you for the positive review Monica! I'm very happy that despite the harsh weather, you had a great trip.

Best ever, we were able to drive around the e...
Iceland | Aug 30 - Sep 8, 2024

K
Kim E.
Los Angeles, CA | Reviewed on Sep 12, 2024

Best ever, we were able to drive around the entire Island and see all that we wanted. We had a great mix of tour guided adventures and hikes, exploring on our own. We really enjoyed the geo-thermal baths, and we ended up booking a few of our own along the way to relax each night. Gumi, was super organized and everything was perfectly planned. We stayed a nice places and the food suggestions were great. Loved our time and will forever cherish it.

Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Sep 12, 2024

Thank you so much for this lovely review Kim! I am so happy to hear you enjoyed your time in Iceland so much!
I hope we'll see you over here soo again :)

We had a great and memorable trip and want to thank Adam for his many good suggestionstions
Iceland | Aug 31 - Sep 10, 2024

A
Alan C.
Chicago, IL | Reviewed on Sep 11, 2024
We had a great and memorable trip and want to thank Adam for arranging it. In particular, he and Michele were very quick to respond when an airline flight cancellation delayed our arrival by one day. All of our reservations in Iceland worked out perfectly, and the recommended stops were well chosen. The car rental was also trouble free and comfortable (Kia Sportage). We actually never used the WiFi device because we had continuous cell coverage everywhere (ATT). We did struggle a bit with... Read more

We had a great and memorable trip and want to thank Adam for arranging it. In particular, he and Michele were very quick to respond when an airline flight cancellation delayed our arrival by one day. All of our reservations in Iceland worked out perfectly, and the recommended stops were well chosen.

The car rental was also trouble free and comfortable (Kia Sportage). We actually never used the WiFi device because we had continuous cell coverage everywhere (ATT). We did struggle a bit with the driving plans as rendered through Google and Apple Carplay. This combination got easily confused in its sequencing if we deviated slightly from the plan, requiring frequent reloading of the map. Having a map point for each of the suggested stops would help a lot to simplify things.

We also have a few specific highlights and suggestions for future consideration:

Landmannalaugar: We followed the Google drive plan to road F26, which is well travelled, and then were told to make a sharp right onto F208, which at that point appears rarely travelled and likely impassable without a high-clearance vehicle. The Google course line also followed F225 for part of the drive ,which our plans says to avoid. It was getting late in the day and rather than risk getting stuck we chose to backtrack to Highway 1. A much better solution in this area would be to include a series of GPS turn points, rather than depend on Google.

Hella to Vik: we really enjoyed Gluggafoss, which had hardly any other tourists. In contrast, Seljalandffoss was mobbed with people, and was in shadow when we arrived. However there is an equally nice waterfall facing Highway 1 just a few km to the east, with hardly any people (on a small pull-out). We also stopped at Eyjafjallajokul Bakery on the highway for lunch; they have good sandwiches and plenty of parking and a WC.

Vik to Hofn: closer to Vik we found the “moss heath” very interesting (thick moss growing on basalt). We also liked the glacial lagoon and Diamond Beach. Hofn may once have been the lobster capital of Iceland it’s not anymore. Harvesting was recently prohibited due to over-fishing. We had a nice dinner at Otto’s but lobster was not on the menu.The hotel in Hofn was fine but oddly configured–no elevator, and you have to carry your bags up one flight of stairs and then down another, even if your room is on the ground floor. The staff does offer to do it for you however.

Hofn to Egilsstadir: As a geologist I found the Blabjorg green ignimbrite very interesting. I would suggest a slight modification of the descriptive text, to emphasize its origin from glowing hot clouds of ash, broken rock fragments, and gases that rushed down the slope of a volcano. This is similar to what covered Pompei in 79 AD. Petra’s stone museum was also interesting for its very large and diverse collection.

Some of the recommended restaurants in Egilsstadir were closed, but the hotel restaurant was quite good. We also visited the Hallormsstadur forest south of town. This was a nice contrast to the other areas, and we enjoyed taking a short hike on the trails through the trees.

Egilsstadir to Lake Myvatn: This was our favorite area due to the varied volcanic landscape. You might add to the description of the Grjotagj spring that it is inside a lava tube! We also liked the Krafla geothermal area and crater and the Dimmuborgir lava towers. Hotel Laxa was our favorite hotel of the trip; we had beautiful picture-window views of the surrounding landscape from our room. We were also lucky to see a nice display of Northern Lights.

The private volcanic tour near Husavik was excellent; our guide Gunnar was extremely knowledgeable and pleasant. He is a local native and we liked getting to know a real Icelander! We also visited Dettifoss but the water was very muddy, making for a less appealing brown waterfall.

Lake Myvatn to Laugarbakki: Godafoss waterfall was one of our favorites. This drive also crossed a lot of very dramatic glacial landforms such as U-shaped valleys in the mountains. Hotel Laugarbakki looks a bit run-down from the outside but the interior looked like it has been freshly renovated. We had a very nice 2-room suite. Our second-favorite hotel.

Laugarbakki to Reykjavik: The hotel was fine aside from some traffic noise (room facing the street). Its location was perfect however, and we had a nice dinner a block away at Garazie Trattoria. The helicopter tour was fantastic! We also visited Sky Lagoon and enjoyed it despite the cold 65 kph wind gusting over the water. A nice end-point to the trip and a chance to relax before the flight home.

Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Sep 11, 2024

Thank you for your positive and very detailed review. I’m glad you had a wonderful trip to Iceland – a paradise for geologists! Thank you for all your comments and suggestions; we will definitely analyze them and take them into account to improve the quality of our future trips.

Adam

FANTASTIC
Iceland | Aug 25 - Sep 6, 2024

C
Carolyn B.
Atlanta, GA | Reviewed on Sep 11, 2024
FANTASTIC
Accommodations were all good; Hofsstadir Country Hotel was excellent.
Daily itineraries were very helpful; optional activities were great so we could pick and choose.
Map points were super helpful.
We added a hike at Hallormsstadur Forest - turned out to be one of our favorite things.
Ferry ride was interesting/fun and the zodiac boat tour was a big hit.
We would absolutely return to Iceland and use Rinolda as our travel specialist.
Read more

FANTASTIC
Accommodations were all good; Hofsstadir Country Hotel was excellent.
Daily itineraries were very helpful; optional activities were great so we could pick and choose.
Map points were super helpful.
We added a hike at Hallormsstadur Forest - turned out to be one of our favorite things.
Ferry ride was interesting/fun and the zodiac boat tour was a big hit.
We would absolutely return to Iceland and use Rinolda as our travel specialist.

Activity Review
Jokulsarlon glacier lagoon zodiac boat tour
Jokulsarlon glacier lagoon zodiac boat tour
Iceland

Guide patiently waited in one spot until a piece of glacier fell off!

Local specialist: Rinolda J
Rinolda
Rinolda J
Local specialist in Iceland | Replied on Sep 16, 2024

Hi Carolyn,

Thanks for the detailed review! I am so happy you had an amazing trip!

Eva is fantastic
Iceland | Aug 28 - Sep 6, 2024

Cassandra
Cassandra M.
Dallas, TX | Reviewed on Sep 09, 2024

Eva with KimKim was amazing to work with. Having a locally based travel expert in Iceland gave us the confidence that our trip would be well-planned. Eva was super responsive and planned a trip that was tailored perfectly to our travel style. When our flight to Iceland got weather-delayed, causing us to miss the first day of activities, Eva jumped into action, helping us figure out how to make the most of the trip. Without Eva’s help, planning the itinerary would have been a difficult task. Thank you for a great trip, Eva. We highly recommend KimKim and in particular, Eva in Iceland.

Local specialist: Eva Sigurðardóttir

Iceland - 5 days
Iceland | Jul 28 - Aug 2, 2024

Lydia
Lydia Y.
Newark, NJ | Reviewed on Sep 07, 2024
I was looking for help booking a trip to Iceland, and Lisbet was really great to work with. She recommended excursions and attractions that were unique and tailored to our preferences. We made amazing memories that will last a lifetime thanks to her help! We especially loved the thermal hot springs in Hvammsvik, Loki tours whale watching, and the active geothermal areas like Geysir. Lisbet responded very quickly to all messages and questions. All of the arrangements were made for us, which... Read more

I was looking for help booking a trip to Iceland, and Lisbet was really great to work with. She recommended excursions and attractions that were unique and tailored to our preferences. We made amazing memories that will last a lifetime thanks to her help! We especially loved the thermal hot springs in Hvammsvik, Loki tours whale watching, and the active geothermal areas like Geysir. Lisbet responded very quickly to all messages and questions. All of the arrangements were made for us, which made life so much easier. We had no issues with our bookings, including rental car, 3 different hotels, and a few activities. I will definitely use kimkim again.

Hotel Review
Hotel Langaholt
Stadarstadur

I really enjoyed staying at Hotel Langaholt with my Husband this past July. We spent 2 nights there and had an amazing time visiting the different local attractions in Snæfellsnes Peninsula. You can tell that it is a family run operation, and I loved reading about their story on the website. Our host was very helpful and easy to talk to. We loved the buffet dinner. The food was so fresh and there were lots of options. The best part about the hotel is the stunning landscape it is surrounded by. We could see a glacier from our hotel room window! Such a beautiful place to visit.

Authenticity & Character
Location
Beautiful scenery. So many great natural places to visit and take pictures of. It is a remote area, and we had to drive about 30 minutes to get find a gas station.
Staff
Cleanliness & Comfort
Local specialist: Lisbet Grönvaldt
Lisbet
Lisbet Grönvaldt
Local specialist in Iceland | Replied on Sep 11, 2024

Hi Lydia,

Thank you so much for the great review! It was my pleasure helping you plan this trip.

All my best, Lisbet

Great trip, the Kim Kim team did an excellent...
Iceland | Aug 16 - Aug 21, 2024

Patrick
Patrick M.
Torrance, CA | Reviewed on Sep 03, 2024

Great trip, the Kim Kim team did an excellent job coordinating! Would be glad to use them again.

Local specialist: Preeti Bhide

Outstanding Specialist!
Iceland | Aug 23 - Sep 1, 2024

Sam
Sam O.
Atlanta, GA | Reviewed on Sep 02, 2024
Adam was an outstanding specialist! very proactive, available anytime and well knowledeable of Iceland. We had a great time in Iceland doing the 10 day ring road! Read more

Adam was an outstanding specialist! very proactive, available anytime and well knowledeable of Iceland. We had a great time in Iceland doing the 10 day ring road!

Hotel Review
City Center Hotel
Reykjavik

Front desk service can be bit inconsistent .... Although it is in the center of everything ...very noisy at night to sleep. windows need to be sound proof... partying can go on until 5am. Parking is an hassle, need to 6-7 blocks o find overnight parking. City of Reykjavik parking enforcement is predatory and ticket for even a few minutes of parking to unload luggage (be careful)...

Authenticity & Character
Nice modern hotel with good facilities and close to everything/
Location
Sound proof window, temprary parking for guests to unload... consistentant service at the front desk.
Staff
Some are excellent and others were totally unhelpful and mis-informing.
Cleanliness & Comfort
Clean hotel...
Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Sep 02, 2024

Thanks Sam! I'm happy that you had a great time in Iceland. Next time I'll try to order the Northern Lights for you :)

Amazing Iceland Road Trip
Iceland | Aug 18 - Aug 23, 2024

S
Sandra C.
Kansas City, MO | Reviewed on Aug 30, 2024
My husband and I recently returned from a road trip to Iceland and it could not have been better! KimKim Travel and Adam, our tour designer, took care of everything from start to finish. Adam tailored the trip to our timeframe and interests. He patiently answered all of our questions. The itinerary included well known stops, as well as “hidden gems.” We ate at local restaurants and stayed at amazing hotels, with delicious breakfasts. KimKim (Adam) made travel planning simple and... Read more

My husband and I recently returned from a road trip to Iceland and it could not have been better!

KimKim Travel and Adam, our tour designer, took care of everything from start to finish. Adam tailored the trip to our timeframe and interests. He patiently answered all of our questions. The itinerary included well known stops, as well as “hidden gems.” We ate at local restaurants and stayed at amazing hotels, with delicious breakfasts.

KimKim (Adam) made travel planning simple and stress-free. They made us feel like we had relatives in Iceland! Thank you!!

Hotel Reviews
Hotel Borg by Keahotels
Reykjavik

Beautiful hotel with amazing location! Walking distance to lots of restaurants and shops.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Höfn
Hofn

Excellent location! Delicious breakfast! Clean and comfy.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hótel Kría
Vík

Our favorite hotel with amazing location! Beautiful hotel; delicious breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Fludir
Fludir

Beautiful hotel close to Secret Lagoon. Excellent breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aurora Hotel at Reykjavik-Keflavik Airport Terminal KEF
Reykjanesbær

Excellent location within walking distance to airport. Comfortable rooms, friendly staff.

Authenticity & Character
Location
Staff
Breakfast staff were welcoming and friendly!
Cleanliness & Comfort
Activity Reviews
Sky Lagoon
Iceland

Our favorite lagoon! Beautiful!!! Everything about it was perfect!

Quality of Experience
Guides, Drivers and Staff
Transport
The Secret Lagoon
Iceland

Beautiful lagoon! Made our trip special!!

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Lagoon
Iceland

Amazing lagoon!! Made our trip special.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Adam Warszawski
Adam
Adam Warszawski
Local specialist in Poland / Iceland | Replied on Aug 30, 2024

Thanks for your beautiful review Sandy! Although you didn't have a lot of time in Iceland, I think we came up with a plan together that allowed you to make the most of your time. It was a pleasure to cooperate with you!

Adam

Kim Kim made our Iceland trip planning easy and our trip unforgettable!
Iceland | Aug 11 - Aug 17, 2024

Rebecca
Rebecca G.
Mamaroneck, NY | Reviewed on Aug 27, 2024
This is my second time working with Kim Kim to plan an overseas trip and the service and my local travel coordinator Gummi again exceeded our expectations. Gummi was super knowledgeable about both typical and off the beaten path excursions and planned a great itinerary for us based on our preferences. He was very responsive to our needs - before and during travel. Gummi secured all of our accommodations (combo of hotels and air bnbs) and excursions and also offered a ton of restaurant... Read more

This is my second time working with Kim Kim to plan an overseas trip and the service and my local travel coordinator Gummi again exceeded our expectations.

Gummi was super knowledgeable about both typical and off the beaten path excursions and planned a great itinerary for us based on our preferences. He was very responsive to our needs - before and during travel. Gummi secured all of our accommodations (combo of hotels and air bnbs) and excursions and also offered a ton of restaurant recommendations. All were amazing!!

Iceland was an outsiders/travelers dream. And working with Kim Kim allowed us to quickly plan a custom, unforgettable vacation! I love how they can accommodate a mix of low, mid and high end budgets and preferences and the local knowledge of the travel coordinators is a huge plus. Their travel coordinators are intimately familiar with the locations you are visiting.

Activity Review
Reykjavík Food Walk
Reykjavík Food Walk
Iceland

A lot of fun, excellent guide, highly recommend!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Guðmundur Óli Pálmason
Guðmundur Óli
Guðmundur Óli Pálmason
Local specialist in Iceland | Replied on Aug 28, 2024

Thank you for the kind words Rebecca. I'm glad to hear you were happy with the trip ☺️
We always aim to deliver only the best service.
I do hope we'll see you again soon!

All the best
Gummi

I did not feel Eric was as easy to work with ...
Iceland | Aug 7 - Aug 16, 2024

Lenna
Lenna P.
Newark, NJ | Reviewed on Aug 25, 2024
I did not feel Eric was as easy to work with as Mar who I was working with at the same time planning the first part of the trip in Norway. I found Eric’s 100% reliance on technology, specifically google maps, and not providing a backup - specifically names or addresses prohibited me from experiencing as much as I would have hoped. At one point google maps completely failed - I was in my way to a planned and paid for experience car and it told me to do u-turn. It was unable to course... Read more

I did not feel Eric was as easy to work with as Mar who I was working with at the same time planning the first part of the trip in Norway.

I found Eric’s 100% reliance on technology, specifically google maps, and not providing a backup - specifically names or addresses prohibited me from experiencing as much as I would have hoped.

At one point google maps completely failed - I was in my way to a planned and paid for experience car and it told me to do u-turn. It was unable to course correct and I missed the 5 hour glacier hike (I would like to discuss a refund for that please).

The few links I tried for the optional additional activities either did not work at all for me, or I were things I tried too late since I was too far away. Had his directions been more clear, such as where within the route the add one made sense, I could and would have seen and done far more.

When food options s are far away, it would have been appreciated if that could have been shared up front. One night we were left with no option for food other than a gas station. Finally at one location the itinerary said breakfast was included, but it made no sense to me so I sent a note asking - granted it was late. I received a response well after we had left and while food was supposed to be delivered for breakfast (makes no sense to me since food preferences were not asked) we had a long drive ahead and left before that happened (between 7:30 and 8 am).

Overall I enjoyed Iceland but know that I missed a lot that I did not have to miss. So I am disappointed but still enjoyed the trip

Activity Reviews
Katla Ice Cave Superjeep tour
Katla Ice Cave Superjeep tour
Iceland

This was absolutely fantastic and Avi was an amazing guide. I would so highly recommend this activity!!!

Quality of Experience
It was an easy hike and gave a fantastic experience for all
Guides, Drivers and Staff
Avi was fantastic!
Transport
It did the job but was only ok
The Geothermal Vok Baths
The Geothermal Vok Baths
Iceland

This was a lovely experience at the end of the day. The facilities were clean and it was lovelt

Quality of Experience
Whale Watching in Akureyri
Whale Watching in Akureyri
Iceland

The crew was absolutely fabulous and constantly made sure we knew that their focus was not disturbing the whales.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Èric D
Èric
Èric D
Local specialist in France / Iceland | Replied on Oct 11, 2024
Hi Lenna,
Thank you for your feedback. I’m sorry to hear that your experience didn’t fully meet your expectations. The details you've shared are important and will help us improve our services.
Regarding the food options, I’d like to clarify that we provided daily recommendations in advance, along with a note encouraging meal planning, particularly for remote areas. As noted, in Iceland’s high season, a lack of planning can indeed lead to limited dining options. I’m also sorry to hear about... Read more

Hi Lenna,
Thank you for your feedback. I’m sorry to hear that your experience didn’t fully meet your expectations. The details you've shared are important and will help us improve our services.

Regarding the food options, I’d like to clarify that we provided daily recommendations in advance, along with a note encouraging meal planning, particularly for remote areas. As noted, in Iceland’s high season, a lack of planning can indeed lead to limited dining options.

I’m also sorry to hear about the difficulties you faced with Google Maps. During the planning phase, I mentioned we would provide detailed, day-by-day driving maps designed to work smoothly on mobile devices using the Google Maps application. We have so far seen great success with these among travelers of all ages. My team and I were ready to assist with any issues you encountered, but we were only informed of the troubles at the end of each day, which limited our ability to help in real-time.

A similar situation occurred with the missed breakfast – we were only informed hours after the fact, and no direct contact was made with the property to resolve it sooner.

In retrospect, I'm of the opinion that a more thorough review of the Final Trip Plan - which had been in your hands for six months - might have led to a smoother experience during your trip. During that time, no questions or concerns were raised regarding links, directions, or other logistical details, and we only started hearing about them once you were already in Iceland, thus severely limiting our ability to aid you.

That said, I’m glad you enjoyed Iceland overall, and I'd like to thank you again for bringing these concerns to our attention.

All the best,
Èric

Excellent trip planning by Eric!
Iceland | Aug 8 - Aug 14, 2024

Garth
Garth R.
Frederick, MD | Reviewed on Aug 21, 2024
Excellent communication, Eric followed our outline and provided great suggestions for optional activities. All reservations came through perfectly without a hitch. Read more

Excellent communication, Eric followed our outline and provided great suggestions for optional activities. All reservations came through perfectly without a hitch.

Activity Review
Sky Lagoon
Sky Lagoon
Iceland

Beautiful location, soothing clear waters. Infinity-like pook looking out to the North Atlantic Ocean. Walk up bar a nice feature as is the extra option of the mineral mask, salt scrub. I liked this venue more than the Blue Lagoon. Locker rooms well designed.

Quality of Experience
Local specialist: Èric D
Èric
Èric D
Local specialist in France / Iceland | Replied on Oct 11, 2024

Hi Garth!

Thank you so much for your kind words! Panning this trip together was a really pleasant and straightforward experience, and I'm glad to hear it translated into an memorable voyage for you and your family.

All the best,
Èric

We had a great time. Veronika listen carefull...
Iceland | Aug 12 - Aug 18, 2024

Timothy
Timothy D.
Ashburn, VA | Reviewed on Aug 19, 2024
We had a great time. Veronika listen carefully to requests and plan to trip that was just our pace. We got to see lots of stuff without wearing the kids out too much. A personal favorite was the ice cave tour with Federico. He was funny, knowledgeableand fun and we had a great time learning about glaciers. We really enjoyed our time in Vik. It was a beautiful little town and it was nice too stay in the same room for two nights in a row. Restaurants and supermarket were very close to our... Read more

We had a great time. Veronika listen carefully to requests and plan to trip that was just our pace. We got to see lots of stuff without wearing the kids out too much. A personal favorite was the ice cave tour with Federico. He was funny, knowledgeableand fun and we had a great time learning about glaciers.

We really enjoyed our time in Vik. It was a beautiful little town and it was nice too stay in the same room for two nights in a row. Restaurants and supermarket were very close to our room, so it was easy to pick up extra food etc.

For us, there was just enough hiking to keep things fun and interesting without wearing us out on any particular day. Hotel accommodations were what we expected in the free breakfast each morning was nice.

Rental car was easy and convenient and Veronica was accessible when we needed her.

Hotel Review
Hotel Vík í Mýrdal
Vík

Spacious room and its convenient to local restaurants in supermarkets.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Katla Ice Cave
Katla Ice Cave
Iceland

Federico was tons of fun and informative. He's very knowledgeable about glaciers and kept the trip educational and exciting.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Veronika Turskytė
Veronika
Veronika Turskytė
Local specialist in Iceland | Replied on Aug 19, 2024

Dear Timothy,

Thank you so much for your kind review! I'm glad you enjoyed your stay in Vik and that everything, from the hiking to the hotel accommodations, met your expectations.

Thanks again for sharing your experience, and I hope to welcome you and your family on another adventure soon!

Best,
Veronika

Valuable service - highly recommend!
Iceland | Aug 8 - Aug 16, 2024

Marcia
Marcia R.
Canada | Reviewed on Aug 18, 2024
We just returned home from the most phenomenal adventure in Iceland, and cannot thank our specialist Eric enough for crafting such a jam-packed, memorable itinerary for our family! Eric took all our must see spots and built a trip that was not only logistically efficient, but also delivered all the highlights within the timeframe we had available. I have built many travel itineraries over the years and can confidently say, there is no way I could have come up with an equivalent experience on... Read more

We just returned home from the most phenomenal adventure in Iceland, and cannot thank our specialist Eric enough for crafting such a jam-packed, memorable itinerary for our family! Eric took all our must see spots and built a trip that was not only logistically efficient, but also delivered all the highlights within the timeframe we had available. I have built many travel itineraries over the years and can confidently say, there is no way I could have come up with an equivalent experience on my own. The first hand knowledge and insight Eric shared, his prompt responses to all our questions as we approached our departure date, and the tours & accommodations he recommended and booked were perfect. With the countless travel blogs & social media groups online, attempting to build a personalized, self-guided itinerary is incredibly overwhelming & time consuming. The service Eric provided made this process both easy & enjoyable, and saved us so much time & stress. Having just experienced the highlights of Iceland, we can sincerely say, our itinerary delivered the most incredible, memorable experience for our family - there isn't a thing I'd change about the trip Eric built - so thank you Eric!!

Activity Reviews
Blue Lagoon
Blue Lagoon
Iceland

The Blue Lagoon was an incredible experience. The geothermal waters were so relaxing, and the setting was just beautiful. The kids had a blast, and it was a great way to start our trip. It was a bit pricey, but totally worth it for the unique experience.

Kayaking tour under Mount Kirkjufell
Iceland

We loved the kayaking tour under Mount Kirkjufell. The scenery was stunning, and being on the water gave us a unique perspective of the iconic mountain. It felt intimate and less touristy, which we really appreciated.

Local specialist: Èric D
Èric
Èric D
Local specialist in France / Iceland | Replied on Oct 11, 2024

Hi Marcia!

Thank you so much for your kind words and for these gorgeous pictures! I’m thrilled to hear that you had such a phenomenal adventure in Iceland with your beautiful family, and that the itinerary I crafted delivered everything you had hoped for. It was a pleasure working with you to bring your must-see spots to life, and I’m glad the trip was both efficient and memorable. Your feedback means a lot, and I’m so happy I could help make your Iceland experience truly unforgettable! :-)

All the best,
Èric

Group tours are great as well as exploring by car
Iceland | Jul 31 - Aug 7, 2024

Randi
Randi B.
Manhattan, NY | Reviewed on Aug 17, 2024
Both the Golden Circle tour and the Fire and Ice tour were informative and well planned. Thy were run by Hidden Iceland. The Reykjavik Food and Culture tour was also very good. Driving in Iceland is super easy, and Eva gave us all of our map coordinates, which was very helpful. Read more

Both the Golden Circle tour and the Fire and Ice tour were informative and well planned. Thy were run by Hidden Iceland. The Reykjavik Food and Culture tour was also very good. Driving in Iceland is super easy, and Eva gave us all of our map coordinates, which was very helpful.

Hotel Reviews
Hotel Odinsve
Reykjavik

The location is perfect! Right in the center of a residential and tourist friendly section of Reykjavik. We walked to everything! The bus stop for our tours was right up the street. Plenty of cafes, coffee shops, and shops nearby. We stayed here for 3 nights at the beginning of our trip. We were not happy with the room we were given. It was old and drab, with a very small bathroom and stall shower. We stayed again the last night of our trip and were pleasantly surprised to get a much nicer and updated room and bathroom. I would definitely request a newer, renovated room! The buffet breakfast was fine, but they seemed understaffed, because the food platters were often empty and we had to ask them to put out more food.

Authenticity & Character
The rooms are very bare. Maybe add some artwork and comfortable seating.
Location
Staff
Most were helpful. One was not very friendly when we arrived after an overnight flight and inquired about a check in earlier than 3:00.
Cleanliness & Comfort
We had a very small and sparse room and bathroom. Not very comfortable. Room 201. The hotel should charge less for this room. The beds were comfortable.
Fosshotel Stykkisholmur
Stykkishólmur

We loved this hotel! The front desk staff was very helpful and friendly. The rooms were spacious and comfortable. The breakfast buffet was plentiful, and the staff in the restaurant was very attentive. Our dinner here was also excellent. We enjoyed the happy hour as well! We liked being able to walk to everything in town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Reykjavík Culture and Food Walk Tour
Reykjavík Culture and Food Walk Tour
Reykjavík

The meeting spot was easy to walk to. We went to 5 different spots and tried many different dishes. Our guide, Jenny, was entertaining and informative. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
GOLDEN CIRCLE: PLATINUM TOUR
GOLDEN CIRCLE: PLATINUM TOUR
Reykjavík

Enjoyed all activities on this tour! Secret Lagoon was peaceful and rejuvenating. Tomato farm was educational and lunch was yummy. Gulfoss waterfall was unbelievable. Our tour guide wasn’t as informative as I would have liked, but otherwise it was a great tour.

Quality of Experience
Guides, Drivers and Staff
Guide wasn’t as informative as I had hoped
Transport
Very comfortable and new tour busses.
South Coast — Fire & Ice Tour | Small group
South Coast — Fire & Ice Tour | Small group
Reykjavík

This tour guide provided a lot of information which was very helpful. He drove carefully through some difficult weather. Black sand beach was super windy and rainy, but we persevered! Lava show was cool, and our guide wisely had us order our lunch before the show so it would be ready when the show was over. It was great to have an experienced guide who could be sure everything ran smoothly!

Quality of Experience
Guides, Drivers and Staff
Transport
Gerduberg Basalt Cliffs
Gerduberg Basalt Cliffs
Iceland

This is a quick stop. Only do it if it is on your way to something else. We only stayed for a few minutes.

Quality of Experience
Vatnshellir Lava Cave Tour
Vatnshellir Lava Cave Tour
Snæfellsnes Peninsula

This lava cave was a cool experience. The guide was OK. not great. Be prepared to climb up and down some steep steps and be deep underground. Also wear sturdy shoes. Don’t go if you are claustrophobic!

Quality of Experience
Guides, Drivers and Staff
Deildartunguhver
Deildartunguhver
Iceland

Small area to view. Not a lot to see or do here after you view the hot spring area, which takes about 5 minutes. The best surprise was the Krauma Day Spa which is on site. We had a lovely lunch in the restaurant there. Unfortunately, we were not aware of the spa ahead of time so we didn’t take advantage of the soaking pools.

Quality of Experience
Quality of Experience
Local specialist: Eva Sigurðardóttir

Amazing Trip to the land of Ice and Fire
Iceland | Aug 6 - Aug 14, 2024

J
Jesse R.
Iselin, NJ | Reviewed on Aug 16, 2024
The Trip was fantastic. The sites and food recommendation was spot on. We loved how everything was planned out each day. Especially since we did a lot of driving, so it was great to have a pre loaded itinerary with google maps. There was a lot of information that our guide gave us with regards to the sites and restaurants. We had total freedom to pick and choose where we went and what we saw. the tours were very fun and the local guides were so nice and accommodating. Read more

The Trip was fantastic. The sites and food recommendation was spot on. We loved how everything was planned out each day. Especially since we did a lot of driving, so it was great to have a pre loaded itinerary with google maps. There was a lot of information that our guide gave us with regards to the sites and restaurants. We had total freedom to pick and choose where we went and what we saw. the tours were very fun and the local guides were so nice and accommodating.

Hotel Reviews
Hótel Klaustur
Kirkjubæjarklaustur

clean and comfy

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Skuggi Hotel Reykjavík by Keahotels
Reykjavík

Great Hotel. Clean and comfy. Breakfast was ok.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshotel Stykkisholmur
Stykkishólmur

Very nice hotel. Clean and amazing breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel South Coast
Selfoss

Clean and comfy

Authenticity & Character
Staff
Cleanliness & Comfort
Activity Reviews
Blue Lagoon
Blue Lagoon
Iceland

very relaxing and staff were very nice. Love how quiet it is.

Quality of Experience
Guides, Drivers and Staff
Transport
Vatnshellir lava cave tour
Vatnshellir lava cave tour
Iceland

Very cool and guide was very funny

Quality of Experience
Guides, Drivers and Staff
Transport
Rye Bread tour (Geothermal bakery)
Iceland

delicious !

Quality of Experience
Guides, Drivers and Staff
Transport
Reykjavik Food Walk
Reykjavík

Got to experience some cool restaurants and food. One stop was a hotdog. Could of had something else there since thats so easy to get . Other than that our guide was great and food was delicious.

Quality of Experience
Guides, Drivers and Staff
Transport
Silfra Snorkeling
Silfra Snorkeling
Iceland

Great guide and staff. Wish it was longer. really cool experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Katla Ice Cave Superjeep tour
Katla Ice Cave Superjeep tour
Iceland

Great hike with amazing scenery. wasnt really a cave tour. More of a glacier hike. We went in a tunnel of ice for like 5 seconds. Still great to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Puffin watching tour at the Ingolfshofdi cape
Puffin watching tour at the Ingolfshofdi cape
Iceland

Scenery was surreal. Got really close to the puffin. I wish i had my professional camera.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rinolda J
Rinolda
Rinolda J
Local specialist in Iceland | Replied on Aug 20, 2024

I am happy you had a great time here! It was my pleasure working with you!

Best regards,
Rinolda