Kimkim Trip Reviews for Iceland

4.8
Based on 866 ratings
Read 866 verified reviews by travelers who booked their trip to Iceland on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Amazing trip to Iceland!
Iceland | Nov 14 - Nov 21, 2022

S
Sejal S.
United Kingdom | Reviewed on Dec 05, 2022
We visited Iceland in November 2022 and our trip was planned by Terry. Terry was extremely helpful throughout the planning process and provided us with great suggestions to make our trip memorable. She was extremely attentive and provided prompt responses to our queries. She gave us all information to help us prepare for the trip. We were also given a local contact Sigurdur who sorted out tour cancellations quickly making our experience less stressful. We would like to say a big thank you... Read more

We visited Iceland in November 2022 and our trip was planned by Terry. Terry was extremely helpful throughout the planning process and provided us with great suggestions to make our trip memorable. She was extremely attentive and provided prompt responses to our queries. She gave us all information to help us prepare for the trip.

We were also given a local contact Sigurdur who sorted out tour cancellations quickly making our experience less stressful. We would like to say a big thank you to Terry and Sigurdur for helping us plan the most memorable trip and we will be recommending Kim Kim to our friends who would like to visit Iceland in the future 😊

Hotel Review
Hotel Rangá
Hella
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Terry Stanley
Terry
Terry Stanley
Local specialist in Canada | Replied on Dec 06, 2022

Thank you so much for the lovely review, Sejal. I am so glad that you enjoyed your trip even with the multiple snowmobile tour cancellations. Persistence paid off and I'm happy that you were eventually able to experience this "must do" activity. The surprise engagement was fun to be a part of and I'm thrilled for the two of you. Thanks.

Best Trip of Our Lives
Iceland | Sep 2 - Sep 12, 2022

Jacob
Jacob G.
Cullman, AL | Reviewed on Dec 01, 2022
This was the best trip of our lives! The travel agent, Terry, was amazing and planned our trip to the fullest extent possible! We will use her again in the future! Read more

This was the best trip of our lives! The travel agent, Terry, was amazing and planned our trip to the fullest extent possible! We will use her again in the future!

Activity Reviews
Jokulsarlon Glacier Kayaking Adventure
Jokulsarlon Glacier Kayaking Adventure
Iceland
Quality of Experience
Everything!
Guides, Drivers and Staff
Guide was amazing!
Transport
Perfect!
East Glacial River Whitewater Rafting
East Glacial River Whitewater Rafting
Iceland

This was the best thing we've ever done!

Quality of Experience
Absolutely breathtaking!
Guides, Drivers and Staff
Viking rafting was phenomenal!
Transport
Perfect!
Local specialist: Terry Stanley
Terry
Terry Stanley
Local specialist in Canada | Replied on Dec 02, 2022

Thank you for the kind words, Jacob. It was a lot of fun putting this adventure together for the three of you. I'm glad you had such a wonderful time!

Iceland Driving Adventure
Iceland | Aug 1 - Aug 13, 2022

E
Eliza M.
Towson, MD | Reviewed on Nov 29, 2022
My sister and I had an amazing adventure driving all around Iceland. We are sure to come back as there is so much to see in this beautiful country. Read more

My sister and I had an amazing adventure driving all around Iceland. We are sure to come back as there is so much to see in this beautiful country.

Hotel Review
Hotel Tindastóll and Annex
Skagafjörour

Excellent staff and very interesting building. They have their own geothermal pool - small but very nice!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Staff was fantastic
Local specialist: Rinolda J
Rinolda
Rinolda J
Local specialist in Iceland | Replied on Dec 02, 2022

Hi Eliza,

I really enjoyed looking at your pictures! Thank you for you nice feedback, it was my pleasure working with you.

My wife and I had the most amazing trip to Ic...
Iceland | Nov 22 - Nov 26, 2022

Scott
Scott D.
Washington, DC | Reviewed on Nov 28, 2022
My wife and I had the most amazing trip to Iceland, and that was because of KimKim and our specialist Terry. Having never travelled to Iceland, I contacted KimKim to help us with our travel. I could not have been more pleased. They assigned us our very own specialist (Terry) and she was communicative, eager to help, professional, and super, super nice. I gave Terry some broad-stroke ideas about the types of things we wanted to do as well as the parameters (like days there, activity levels,... Read more

My wife and I had the most amazing trip to Iceland, and that was because of KimKim and our specialist Terry.

Having never travelled to Iceland, I contacted KimKim to help us with our travel. I could not have been more pleased. They assigned us our very own specialist (Terry) and she was communicative, eager to help, professional, and super, super nice. I gave Terry some broad-stroke ideas about the types of things we wanted to do as well as the parameters (like days there, activity levels, and other logistical ideas), and Terry took those ideas and provided me with a fantastic draft plan.

Terry was very willing to work with me on refining the plan, and the end result was absolutely phenomenal.

We traveled for five days, four nights, staying two nights apiece at Hotel Ranga and Hotel Apotek. We saw a lava tunnel, stunning waterfalls, craters, geothermal areas, gorgeous landscapes, the city Reykjavik, and a couple spas. All of it was perfect. The two highlights were the ice cave near Vik and Sky Lagoon in Reykjavik.

More so, the planning done by Terry and KimKim was SO smart. The driving directions Terry provided us with ensured our travels were not only full of adventure but also smartly designed. This was actually the key to KimKim's success on our trip - they planned everything to my design and desire and set my wife and I up for success with a smartly designed plan.

I will admit was a little hesitant to do a self-guided tour (KimKim has other options too), but KimKim made it so easy and so wonderful that those fears and anxieties of being in a new country were immediately resolved.

Anytime I travel, I'm going to use KimKim. One of the top trips in my entire life. And, my wife was thrilled (:

Hotel Reviews
Hotel Rangá
Hella

PHENOMENAL hotel!! Super friendly, professional, and terrific facility. Restaurant was out of this world, but you do need a reservation (can be made early in day). My wife and I found out the hard way and there were no seats available until later in the evening, but the staff immediately rallied and served us dinner upstairs. I could not believe the service. Best hotel staff I've ever experienced. In addition to the staff, the hotel has a service where you can be alerted to Northern Lights when they appear, increasing your odds of seeing them! I would recommend Hotel Ranga to anyone. Phenomenal.

Authenticity & Character
Location
great opportunity to see northern lights
Staff
Phenomenal staff - best I've ever experienced.
Cleanliness & Comfort
Apótek Hotel by Keahotels
Reykjavík

Hotel Apotek has the perfect location in Reykjavik - right in the center of downtown, walking distance to everything. Very friendly staff and GREAT rooms. Be aware, because Hotel Apotek is downtown, the parking can be very tough (no parking garage or lot). That said, the staff was willing to help me with figuring out Iceland's parking app and even brought my bags up to my room while I searched for parking. Hotel Apotek has a restaurant, and the breakfast buffet is the best I've ever had. Great choices to fill us up before exploring the city. No uber in Iceland, but the staff of Hotel Apotek helped us whenever we needed a taxi.

Authenticity & Character
Location
Perfect location. Right in the middle of everything.
Staff
Super friendly and helpful staff
Cleanliness & Comfort
Cleaning crew for the hotel was outstanding.
Activity Reviews
Blue Lagoon
Iceland

Was a great first stop in Iceland! Arrived in Iceland at 6a and headed straight there. Was super dark and cold and miserable outside, but the lagoon itself was warm. Staff not overly friendly, but the amentities were nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Lava Tunnel Tour
Lava Tunnel Tour
Iceland

Good stop! Very cool to see. Guide was phenomenal. Tour was very good.

Quality of Experience
Guides, Drivers and Staff
Transport
Secret Ice Cave
Secret Ice Cave
Iceland

This was the best tour we did in Iceland, and perhaps one of the best we've done in the world (rivals a nature tour we did in Costa Rica). The guides are PHENOMENAL. The views are unreal. It feels like it is totally different planet than Earth. Absolutely loved this tour.

Quality of Experience
Unbelievable tour. One of the two best activities I've done on holiday in the world.
Guides, Drivers and Staff
Best tour operators / guides of every activity we did in Iceland
Transport
Fun super jeep travel to get out to the glacier! My wife has motion sickness, and the ride was bumpy, but the team put her (and another tourist) in the front row and both were ok.
Iceland Thermal Bath Experience
Iceland Thermal Bath Experience
Iceland

This was the best spa I've ever experienced in all my world travels (we've been to 15+ countries). The staff are super friendly and professional. Definitely recommend the Sky package. This is where we saw the Northern Lights. Perfect for us on our last night in Iceland. Because Sky Lagoon is on a peninsula outside Reykjavik, it's a great way to see the Northern Lights.

Quality of Experience
Unbelievable experience
Guides, Drivers and Staff
Very friendly staff
Transport
Local specialist: Terry Stanley
Terry
Terry Stanley
Local specialist in Canada | Replied on Nov 29, 2022

Thank you very much for the great review, Scott! It was so much fun putting this adventure together for the two of you and I'm glad that it surpassed your expectations.
Warmest regards,
Terry

Spontaneous Iceland
Iceland | Nov 13 - Nov 20, 2022

Barbara
Barbara D.
Reno, NV | Reviewed on Nov 27, 2022
I wanted to go to Iceland and had no idea how to plan the trip. Janel did a great job of putting together a trip for my son and me that was just about perfect! Kimkim was so responsive, even helped us make changes once we wee in the country. We got to snorkel, ice caves were perfect and Blue Lagoon on the last day was the perfect end to a beautiful trip. Read more

I wanted to go to Iceland and had no idea how to plan the trip. Janel did a great job of putting together a trip for my son and me that was just about perfect! Kimkim was so responsive, even helped us make changes once we wee in the country. We got to snorkel, ice caves were perfect and Blue Lagoon on the last day was the perfect end to a beautiful trip.

Hotel Reviews
Hotel Langaholt
Stadarstadur

Authentic little place. It felt as though we were in a Wes Anderson movie😂.

Authenticity & Character
Several little sitting rooms to explore
Location
It was quite a distance north and we enjoyed our visit to the region. Being the beginning of the winter it was pretty quiet.
Staff
Helpful. We were leaving before breakfast and they made us sandwiches on homemade bread, fruit and hard boiled eggs
Cleanliness & Comfort
Guesthouse Flúðir - Grund
Hrunamannahreppur

Comfortable room and great location. Right next to the liquor store and a small grocery for snacks! Also close to the oldest hot springs in Iceland so we got a lovely soak after a busy day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Berjaya Hotel Reykjavik Natura
Reykjavík

The hotel front desk staff were so welcoming. The time change for us was a bit much and they let us check in early and upgraded us to a suite! Coming back to spend our last night at the same hotel was perfect. We felt comfortable and the hotel had live music in the bar to open the Christmas season. I sat in the lobby by the fire with a glass of wine and enjoyed the people watching and the memories of the trip.

Authenticity & Character
Wooden people and sheep scattered
Location
close to downtown and easy to find.
Staff
Front desk and restaurant staff
Cleanliness & Comfort
The suite (of course) and the breakfast was the best we had on our trip.
Hótel Klaustur
Kirkjubæjarklaustur
Authenticity & Character
Location
We were within walking distance of the public pool and were able to soak for about $10 US dollars.
Staff
Breakfast staff were very attentive and made sure food was replenished quickly. Front desk staff friendly and helpful.
Cleanliness & Comfort
Local specialist: Janel Doyle
Janel
Janel Doyle
Local specialist in Iceland | Replied on Dec 23, 2022

I really enjoyed working with you and your family and am so pleased that your trip was so magical. Please reach out if you have any friends who would like to visit Iceland, or if you would like to further explore the county.

Iceland is like a dream land
Iceland | Nov 22 - Nov 26, 2022

R
Rupali T.
Morrisville, NC | Reviewed on Nov 27, 2022
Iceland is like a dream land - it has a different beauty with glaciers, abundance of waterfalls and black sand beaches. Our trip was planned out by Lisbet with all the spots we wanted to visit in our short 5 days. Everything was very well lined up and Lisbet’s restaurant and cafe recommendations were spot on!
The overall experience was good but I would only recommend that Lisbet could have kept in touch with us while we were in Iceland. Iceland weather is very unpredictable and we were...
Read more

Iceland is like a dream land - it has a different beauty with glaciers, abundance of waterfalls and black sand beaches. Our trip was planned out by Lisbet with all the spots we wanted to visit in our short 5 days. Everything was very well lined up and Lisbet’s restaurant and cafe recommendations were spot on!
The overall experience was good but I would only recommend that Lisbet could have kept in touch with us while we were in Iceland. Iceland weather is very unpredictable and we were cautioned to not drive if there were high wind gusts - which was the case on our Day 2 and we were left a bit unsure of the trip. Another point we felt has scope of improvement - was the hotel at Hella. We were literally the only family in the whole hotel.

Hotel Reviews
Vík Apartments
Vik I Myrdal
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshotel Glacier Lagoon
Hnappavellir
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Hella
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Reykjavik
Reykjavik
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Secret Lagoon
The Secret Lagoon
Iceland

We nice experience

Quality of Experience
Guides, Drivers and Staff
Crystal Blue Ice Cave
Crystal Blue Ice Cave
Iceland

The cave was beautiful and we got some very beautiful pictures. The hike was simple but it was pouring the whole time with wind gusts up to 17mps - although we did get wet completely, put outer layer kept us warm and did not freeze us.

Quality of Experience
Guides, Drivers and Staff
Transport
ATV to the Black Beach and Plane Wreck
ATV to the Black Beach and Plane Wreck
Iceland

Best experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Lagoon
Iceland
Quality of Experience
Guides, Drivers and Staff
The staff in women’s changing room was rude and not at all helpful.
Local specialist: Lisbet Grönvaldt
Lisbet
Lisbet Grönvaldt
Local specialist in Iceland | Replied on Dec 05, 2022

Thank you for your review, Rupali and Ashish. I am really happy you enjoyed my country even though the weather wasn't great. Also, I'm sorry you felt I didn't keep in touch enough during the weather crisis. But I'm glad the ATV tour was your best experience since it was a replacement for a canceled snowmobile tour!

A truly 'Unforgettable Iceland' trip!
Iceland | Oct 1 - Oct 15, 2022

V
vivian y.
Taiwan | Reviewed on Nov 22, 2022
Before the trip, to be honest, within the family, we have been debating whether or not we should use the Kimkim service as it is not cheap at all. After the trip, I have to say we are very glad that we did! Halldór and Silvia have saved me enormous research time to customize a trip that fits the very different needs and interests of 4 family members. My mom, brother, husband and I all had a great time in Iceland. Everyone’s wishes were fulfilled. They have also saved me a lot of time and... Read more

Before the trip, to be honest, within the family, we have been debating whether or not we should use the Kimkim service as it is not cheap at all. After the trip, I have to say we are very glad that we did!

Halldór and Silvia have saved me enormous research time to customize a trip that fits the very different needs and interests of 4 family members. My mom, brother, husband and I all had a great time in Iceland. Everyone’s wishes were fulfilled.

They have also saved me a lot of time and headaches readjusting the hotel and tour bookings when our plan changed. Indeed they were the reason why I could focus on the journey and experience instead of logistic chores.

They have recommended the best ice cave + lagoon + whale tour in each area during the season. We compared ours with the others and were happy that they'd chosen the best for us. They’ve also warned us in advance when a severe snowstorm was about to hit and readjusted the route and hotel accommodation right away. It was life-saving!

If there is anything that can be improved, I will say I wish we had more transparency in the fee and also what to expect from their service right at the beginning. That would have made our initial communication much smoother.

But overall, I am very happy with Halldór and Silvia, and I would highly recommend any first-time Iceland visitors to use their service.

Hotel Reviews
Room With A View Apartment Hotel
Reykjavík

The location is great. But the room in reality is not as cool and as comfortable as the photos in their website! It was relatively worn out and old-fashioned. The shower was not functioning properly. Also it is impossible to find a parking space near the hotel. So don't choose this hotel if you are driving.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The broken shower and the dirty jacuzzi
Hotel Fludir
Fludir

The mattress was worn out and was too soft to hold my body. But besides that, this hotel is clean and nice and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hótel Kría
Vík

Beautiful hotel with a beautiful view. The restaurant and its food were remarkable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Höfn
Hofn

A decent clean hotel, good for a short stay. The room is a bit too small for a couple though. And I wish we stayed in the main building, not the extension blocks. The main building is much more stylish. Also you don't need to walk in the freezing wind to get your breakfast.

Authenticity & Character
The extended building isn't as cool as the main building :(
Location
Staff
Cleanliness & Comfort
I wish the room is slightly bigger!
Gistihúsið - Lake Hotel Egilsstadir
Egilsstöðum

A beautiful classic hotel with an amazing restaurant that served one of the best dinners we had in Iceland. The room is spacious and it comes with a lake view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kea by Keahotels
Akureyri

We were stuck in a snowstorm in Akureyri, and we were glad that we have been sheltered from this hotel for 3 days. It is a corporate hotel but the room is spacious and comfortable. There are parking spaces nearby, and the location is convenient. The only thing that takes one star away is its restaurant and its okay food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Laugarbakki
Hvammstangi

A nice, clean and comfortable hotel for en route stop. The dinner of its restaurant was surprisingly impressive. One of the best dinners we had in Iceland indeed!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
B59 Hotel
Borgarnes

It comes with a basement gym which is a rare thing in Iceland. Plenty of parking space. Nice decent hotel rooms. Their breakfast was quite underwhelming though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Reykjavík Lights by Kea Hotels
Reykjavík

Located in the commercial district of Reykjavik with not much to see around for tourists. But if you have a car, this hotel is perfect. It is modern, tasteful and spacious. Plenty of parking space (it is impossible to find a parking space in downtown Reykjavik!) and it is just 10 mins drive to almost everywhere you want to go in Reykyavik.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Eldey Airport Hotel
Reykjanesbær

A clean comfortable hotel that is super closed to the airport. Good enough for your last night in Iceland before you catch the flight back home.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Halldór Haraldsson
Halldór
Halldór Haraldsson
Local specialist in Sweden | Replied on Nov 23, 2022

Vivian

Thank you for your positive feedback, as unforgettable Icelands first ring road collaboration with kimkim there is definitely room for reflection, especially regarding selected accomodations.

Our goal is to provide hands on quality support to all our clients. It was our pleasure to help with logistics during on of the worst blizzards to hit north Iceland in a decade.

Best
Halldór

Amazing Iceland self-drive
Iceland | Oct 23 - Oct 30, 2022

D
Daniel C.
Charlotte, NC | Reviewed on Nov 20, 2022
Trip was amazing! Eva did a great job scheduling out all the activities for each day…never felt rushed on any day and each day had the perfect amount of activities. It was a great mixture of active, fun, and more leisurely things to do. Each excursion went off without a hitch and it was a great time! Read more

Trip was amazing! Eva did a great job scheduling out all the activities for each day…never felt rushed on any day and each day had the perfect amount of activities. It was a great mixture of active, fun, and more leisurely things to do. Each excursion went off without a hitch and it was a great time!

Hotel Reviews
Hotel Reykjavík SAGA
Reykjavík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hótel Kría
Vík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshotel Glacier Lagoon
Hnappavellir
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stracta Hotel Hella
Hella
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alda Hotel Reykjavík
Reykjavík
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fosshotel Stykkisholmur
Stykkishólmur
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Lava Tunnel Tour
Lava Tunnel Tour
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Djupalonsandur Black Sand Beach
Djupalonsandur Black Sand Beach
Iceland
Zodiac Boat tour
Zodiac Boat tour
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Cliffside walk at Arnarstapi
Cliffside walk at Arnarstapi
Iceland
Reykjavík Culture and Food Walk Tour
Reykjavík Culture and Food Walk Tour
Reykjavík
Quality of Experience
Food
Guides, Drivers and Staff
Langjokull glacier snowmobiling
Langjokull glacier snowmobiling
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Ice Cave Expedition
Ice Cave Expedition
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Solheimajokull Glacier Hike
Solheimajokull Glacier Hike
Iceland
Quality of Experience
Guides, Drivers and Staff
Transport
Black Sand Diamond Beach
Black Sand Diamond Beach
Iceland
Jökulsárlón Glacier Lagoon
Jökulsárlón Glacier Lagoon
Iceland
Gerduberg Basalt Cliffs
Gerduberg Basalt Cliffs
Iceland
Explore the Lóndrangar lava formations
Explore the Lóndrangar lava formations
Iceland
Local specialist: Eva Sigurðardóttir

Emanuela was so very helpful and accommodating ....
Iceland | Sep 16 - Sep 27, 2022

L
Laurie A.
Beckley, WV | Reviewed on Nov 17, 2022
Emanuela was very helpful and accommodating . She provided us with the perfect itinerary, capturing as much as possible of sites and experiences that mattered most to us. She was able to make adjustments as our travel plans changed and was extremely helpful when we were faced with an unexpected Icelandic storm, throwing everyone into a state of emergency, and causing our Zodiak iceberg tour to be cancelled. She urged us to leave the area quickly and found us new accommodations further... Read more

Emanuela was very helpful and accommodating . She provided us with the perfect itinerary, capturing as much as possible of sites and experiences that mattered most to us. She was able to make adjustments as our travel plans changed and was extremely helpful when we were faced with an unexpected Icelandic storm, throwing everyone into a state of emergency, and causing our Zodiak iceberg tour to be cancelled. She urged us to leave the area quickly and found us new accommodations further South. The next morning the ring road was closed from our new location northward. We would have been trapped without her assistance. Instead, we had 2 more very lovely days to explore Vik and surrounding area with plenty of time to regroup in Reykjavik before heading home. Though we enjoyed all of Iceland, our favorite place was Seydisfjordur, where we stayed with Hotel Aldan (Highly recommend them). We loved our room in the Old Bank and they served the best breakfast of our entire trip. This is also where we finally witnessed the Northern Lights' splendor. Shout out to Martin (works with Anton) - our guide on our Northern Lights tour in Lake Myvatn, who taught us a lot about how to look for them and, though we did not see them that night, I credit him with teaching us how to find them the next.

Local specialist: Emanuela Grieco
Emanuela
Emanuela Grieco
Local specialist in Iceland | Replied on Nov 20, 2022

Dear Laurie,
thank you so much for this beautiful note and your kind words. It was lovely to be in touch with you since the beginning of your planning and, indeed, what an adventure you got when the storm hit South Iceland! Luckily we managed to make it work and you could enjoy the rest of the trip without issues.

Thanks again for having booked your trip with me and I hope to have back here again one day.

All the best,
Emanuela

Land of fire and ice
Iceland | Nov 5 - Nov 13, 2022

M
Mario H.
| Reviewed on Nov 14, 2022
My wife and I had an incredible experience in Iceland, largely thanks to KimKim. More specifically, our local specialist Sylvia. She was responsive and organized. She suggested many activities we would have never thought of by ourselves and help us coordinate along the way as our plans changed. I can’t stress enough how amazing she was! Countless waterfalls, glaciers, mountains, lakes, and of course natural hot baths. I would recommend to anyone that they visit, and get Sylvia’s help to... Read more

My wife and I had an incredible experience in Iceland, largely thanks to KimKim.

More specifically, our local specialist Sylvia. She was responsive and organized. She suggested many activities we would have never thought of by ourselves and help us coordinate along the way as our plans changed. I can’t stress enough how amazing she was!

Countless waterfalls, glaciers, mountains, lakes, and of course natural hot baths. I would recommend to anyone that they visit, and get Sylvia’s help to do so!

Hotel Review
Sæluhus Hotel Apartments & Houses
Akureyri

Very nice apartment in a great location. The owners even shipped me an iPad internationally that I left behind.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Silvía Ástvaldsdóttir
Silvía
Silvía Ástvaldsdóttir
Local specialist in Sweden | Replied on Nov 14, 2022

Thank you so much for your lovely review, Mario & Karolina!

I'm so happy that you had a great trip to Iceland.
Looking forward to planning your next adventure :)

What a great experience!
Iceland | Nov 3 - Nov 10, 2022

Kayla
Kayla P.
Orlando, FL | Reviewed on Nov 12, 2022
What a great experience! Jenny was a perfect coordinator with our plans. She stayed in constant contact, if we had any concerns or questions. 100% recommend to anyone traveling to a new place. Everything was easy to navigate, locations, hotels, car, I could not have asked for anything better. Thank you!! Read more

What a great experience! Jenny was a perfect coordinator with our plans. She stayed in constant contact, if we had any concerns or questions. 100% recommend to anyone traveling to a new place. Everything was easy to navigate, locations, hotels, car, I could not have asked for anything better. Thank you!!

Activity Review
Skaftafell Ice Climbing & Glacier Hike
Skaftafell Ice Climbing & Glacier Hike
Iceland

Our guide, Pascal, was informative and awesome. We learned a lot about the landscape and how to climb safely. 100% recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jenny Booth
Jenny
Jenny Booth
Local specialist in Sweden | Replied on Nov 17, 2022

Hi Kayla,
Thank you for the five star review. I'm happy to hear you had a great trip!

Lisbet did an incredible job planning our twe...
Iceland | Oct 16 - Oct 27, 2022

Andrew
Andrew T.
Arlington, TX | Reviewed on Nov 09, 2022
Lisbet did an incredible job planning our twelve day trip to Iceland. She really listened to our needs and gave us a very structured list that made planning the trip easy to follow. Not only that, she was very responsive to any messages we sent regarding changes to our itinerary or any other questions we may have had. In fact, one day an excursion we had planned was canceled due to the weather and she contacted us before we had a chance to reach out to her to reschedule at a different... Read more

Lisbet did an incredible job planning our twelve day trip to Iceland. She really listened to our needs and gave us a very structured list that made planning the trip easy to follow. Not only that, she was very responsive to any messages we sent regarding changes to our itinerary or any other questions we may have had. In fact, one day an excursion we had planned was canceled due to the weather and she contacted us before we had a chance to reach out to her to reschedule at a different location. There is so much to see and do in Iceland (and the language is so difficult) that it was a huge relief to have someone who lives in and knows the country plan our stops and ensure that our trip stayed on a realistic schedule. We loved our horseback riding trip at Hellasport. I have every reason to believe those horses are very humanely kept. Vok Baths, the Secret Lagoon, and Sky Lagoon were our favorites. Blue Lagoon is a must stop, but the other three places were more intimate. I wish we would have had time to fit in a dog sledding excursion, perhaps another time. Our favorite hotels were Hotel Geysir in the Golden Circle and Hotel Laxa at Lake Myrvatn. Hotel Laxa’s staff were so warm and welcoming, and they’re manager, Fion, has created and nurtured a fun, friendly, very comfortable environment. Be wary of the IcelandAir/Berjaya hotels. Evidently, they behave been purchased by another company and are planning to renovate, but some of the rooms look like they haven’t been renovated since the 90s. It’s also a more family friendly chain, which isn’t the environment one would hope for when celebrating a wedding anniversary. However, some places are so remote that they were likely the best options. All in all, I’m very grateful to Lisbet and kimkim for taking the stress out of a fabulous vacation.

Local specialist: Lisbet Grönvaldt
Lisbet
Lisbet Grönvaldt
Local specialist in Iceland | Replied on Nov 10, 2022

Thank you, Andrew and Angela, for an amazing review. It was a pleasure helping you plan your anniversary trip.

Iceland Road Warriors
Iceland | Oct 22 - Oct 31, 2022

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Barry G.
Dublin, CA | Reviewed on Nov 02, 2022
Overall, the planning and support by Eva of Iceland Untouched was terrific. We had a small hiccup in that the airport transfer for one of two couples on arrival never showed due to a travel agent miscommunication, but was remedied quickly. If there were any complaints, I would say there was very little down time. We were constantly moving in a hurry to keep on schedule. Because the days were planned around our ability to stay in certain hotels, when one hotel was unavailable, the driving went... Read more

Overall, the planning and support by Eva of Iceland Untouched was terrific. We had a small hiccup in that the airport transfer for one of two couples on arrival never showed due to a travel agent miscommunication, but was remedied quickly. If there were any complaints, I would say there was very little down time. We were constantly moving in a hurry to keep on schedule. Because the days were planned around our ability to stay in certain hotels, when one hotel was unavailable, the driving went from 4 hs to 5 1/2 hrs on one day, which was very difficult.

Generally, our guides were excellent, except for one: Ricky, of Glacier Adventures, for our Ice Cave Expedition. He was always in a hurry (our hike from the van to the cave was done at a far faster than needed or normal pace) and he was void of personality. We were the last ones to check in at the facility because we had a 1 1/2 hour drive under normal conditions, but because of the hotel change, we had to leave the hotel well before sunrise and travel on icy roads, which slowed us down considerably. When we were boarding the van to depart Base Camp for the cave, my wife asked if she had time to use the restroom before departure. Ricky appeared irritated and anxious to leave. His response was ok, but there's always the river. My wife, sensing his desire to be on the road, climbed aboard. The ensuing expedition was not very comfortable for her.

If we were to do it again, we would work to limit the amount of driving and build in time each day for some relaxation, instead of always being in a rush.

Local specialist: Eva Sigurðardóttir

8 Day Complete Excursion
Iceland | Oct 1 - Oct 9, 2022

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Daniel W.
Randolph, NJ | Reviewed on Nov 01, 2022
I was a bit skeptical with using a professional because I have always booked my own trips, but I will say that it was 100% worth giving up the reigns with Emanuela. She took just a few tidbits of what I was looking for and was able to deliver really the perfect trip. There were so many examples of places that I would have missed seeing because they were tucked away off the main road. Emanuela provided a very detailed, but simplified itinerary that I was able to follow without any issues.... Read more

I was a bit skeptical with using a professional because I have always booked my own trips, but I will say that it was 100% worth giving up the reigns with Emanuela. She took just a few tidbits of what I was looking for and was able to deliver really the perfect trip. There were so many examples of places that I would have missed seeing because they were tucked away off the main road. Emanuela provided a very detailed, but simplified itinerary that I was able to follow without any issues. Thank you Emanuela, I hope to have another trip in the future!

**If you usually book your own trips like I do, I would suggest for Iceland that you avoid that. I met people who were "doing their own thing" and so many of them seemed a bit lost and missed the off-the-beaten path sights. For Iceland specifically, I'd highly recommend using a local professional like Emanuela.

Activity Review
The Secret Lagoon
The Secret Lagoon
Iceland
Local specialist: Emanuela Grieco
Emanuela
Emanuela Grieco
Local specialist in Iceland | Replied on Nov 02, 2022

Hi Daniel,
thank you for your beautiful review and your super kind words.
It was a pleasure and very funny to stay in touch while you were traveling and enjoying Iceland. I am very happy you made the most out of your time here and you managed to see all the great spots that were on your detailed trip plan.

Thank you again for having booked your trip with me and for the trust.

Emanuela

Emanuela was incredibly responsive and answer...
Iceland | Oct 14 - Oct 21, 2022

Ian
Ian M.
Evans, GA | Reviewed on Nov 01, 2022

Emanuela was incredibly responsive and answered all my questions. There were some great recommendations that we checked out and found some of our own…definitely include the “Icelandic Phallological Museum” for places to see on Reykjavik 😁

Local specialist: Emanuela Grieco
Emanuela
Emanuela Grieco
Local specialist in Iceland | Replied on Nov 02, 2022

Hi Ian,
so happy to hear you had a wonderful time in Iceland and you enjoyed my recommendations.

All the best to both of you and come back soon!
Emanuela

Highly recommend! Fantastic Experience!
Iceland | Oct 7 - Oct 17, 2022

Erica
Erica B.
Waukesha, WI | Reviewed on Oct 29, 2022
I can't say enough about using kimkim for our Iceland trip! After reading reviews, we decided to explore the service. Preeti asked us a series of questions to gauge the experience and price point we were looking for, then she sent us a starting-point trip. From there, we were able to tweak and customize every aspect of this "bucket list" trip. She helped us navigate the covid cancellation of 2020. She helped us navigate the cancer cancellation of 2021. Through all this time, we always... Read more

I can't say enough about using kimkim for our Iceland trip! After reading reviews, we decided to explore the service. Preeti asked us a series of questions to gauge the experience and price point we were looking for, then she sent us a starting-point trip. From there, we were able to tweak and customize every aspect of this "bucket list" trip. She helped us navigate the covid cancellation of 2020. She helped us navigate the cancer cancellation of 2021. Through all this time, we always felt supported and actually cared for. This year we finally got to see the planning through! During our trip we had some weather issues that affected our bookings - Preeti and her team were there for us. They rearranged our hotel accommodations and our trip bookings for us and made the whole process so easy and effortless on our part. And for the bookings that couldn't be rescheduled, we had a refund within days. I've never had this level of service or support from any other travel agency. I already have, and will continue to talk about our experience with Preeti, and kimkim. We will absolutely recommend, and will plan our next trip with kimkim!

Hotel Review
Hotel Rangá
Hella

I had hand-picked this hotel to be part of our Iceland experience, and it did not disappoint! The check-in experience was friendly and efficient. The hotel was comfortable and offered features that really enhanced our stay - like the game room, the multiple HOT hot tubs, and the Aurora wake-up call! Not only did we sign up for it, but we got the call and saw the lights for the first time in Iceland! We were also able to enjoy the observatory. Our dinner was splendid, and the first time we had been able to order reindeer. And the breakfast buffet included MIMOSAS as well as a hot entree in addition to the standard buffet. Our stay had everything we were hoping for. My only regret is that we couldn't stay longer. I highly recommend Hotel Ranga'!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jokulsarlon glacier lagoon Zodiac boat tour
Jokulsarlon glacier lagoon Zodiac boat tour
Iceland

This was my favorite tour on our Iceland trip! We got up close with an iceberg breaking up, and with seals! You know when your guide gets their phone out to start capturing a moment, you're witnessing something special! Also loved that it was only about an hour long, so it didn't take up a big chunk of precious time. There were food trucks onsite for lunch too! Highly recommend!

Quality of Experience
Guides, Drivers and Staff
Julian was funny and really knowledgeable of the area and the history
Transport
Blue Lagoon
Iceland

So glad we made this our first stop from the airport! I was worried that we might be too tired to enjoy it, but the excitement and adrenaline keep that from happening. This was the perfect start before hitting the road. Relaxing, warm and comfortable, fun! Love that there are fresh cold drinking spouts (we call them bubblers here) to stay hydrated. I would absolutely do it this way again!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Preeti Bhide

Iceland did not disappoint and Kimkim as well...
Iceland | Oct 16 - Oct 23, 2022

Kim
Kim G.
Trinidad and Tobago | Reviewed on Oct 27, 2022
Iceland did not disappoint and Kimkim as well. The entire process of selecting dates, tours and accommodations was pleasant and seamless. My specialist Terry was very responsive to my questions and provided information that I specifically was interested in, in a professional and friendly manner, so I felt confident embarking on the trip. My 7 day vacation saw me reaching most of the sights and experiences that i shortlisted, and then some, in an unhurried, safe and comfortable manner. The... Read more

Iceland did not disappoint and Kimkim as well. The entire process of selecting dates, tours and accommodations was pleasant and seamless. My specialist Terry was very responsive to my questions and provided information that I specifically was interested in, in a professional and friendly manner, so I felt confident embarking on the trip. My 7 day vacation saw me reaching most of the sights and experiences that i shortlisted, and then some, in an unhurried, safe and comfortable manner. The tour guides on the ground were knowledgeable and able to add much local colour and info about Iceland over and above the bare facts. Felag was the most notable of the guides but all were good and spoke excellent English. If anything could be improved the choice of hotel in the city centre could be revisited - the Holt is centrally located when its possible to walk around to sights and activities, the breakfast was AWESOME and the front desk staff, the breakfast staff and bartender were EXCELLENT, but the rooms are somewhat shabby with barely single beds with thin mattresses, and thin walls (so we could hear a heated, scary, quarrel next door during one night). Also drop offs to the Holt involved a 5 -10 minute walk which felt safe but we often got lost in the cold while seeking out a meal along the way. Communications with the tour agency while in Iceland could also be improved if an Iceland sim is included in the package with a small amount of data or some communication through the hotels - even though wifi is available on the buses and in the hotels, we didnt receive news of a cancellation until it was too late and wasted taxi fare and nearly half day of our first day (and i could have gone to the Settlement Museum in that time - sniff).
Overall I would definitely recommend Kimkim as a travel agency with the expertise to craft a totally enjoyable vacation adventure, to suit a wide range of interests.

Activity Reviews
Iceland Thermal Bath Experience
Iceland Thermal Bath Experience
Iceland

This was not my 1st experience of natural thermal baths, but the 1st in Iceland, and it was awesome. My sister and I became friendly with a few other visitors on the bus to Sky Lagoon and that added to the social aspect. We were fortunate to see the northern lights come up while we were luxuriating in the warm infinity pool, overlooking the sea - believe me, nothing tops that experience! The rest of the Pure spa experience- the cold bath, the body scrub, all were fabulous, to top off a totally memorable experience.

Quality of Experience
the location and service is unparalleled
Guides, Drivers and Staff
It's a self guided experience
Transport
Pick up and drop off at hotel would be much better. I had to walk to/ from bus stop ion the cold - it almost killed the buzz
Reykjavík Classic Whale Watching
Reykjavík Classic Whale Watching
Reykjavík

A really Thrilling experience, even if one does not handle the sea well. The tour company Elding, was very thorough about the safety considerations and on checking in they offered motion sickness pill to any who felt they would need it. The crew gave information on the population of mammals that they observe and study, and we were fortunate to see two groups of white billed dolphins, 3 humpback and a minke whale during the hour trip. The weather was fine so no rain coats were needed and there were life jackets on board for any emergency. It was exciting and the ride was smooth. My only reservation is that the initial booking was cancelled due to bad weather(understandably) but this was communicated to me after I arrived, which derailed my day plan and cost me extra taxi fare.

Quality of Experience
the ride was smooth and the staff knew where to search
Guides, Drivers and Staff
very knowledgeable and chatty staff. The sent photos afterwards but their photos were as crappy as mine
Transport
Golden Circle One Day tour
Golden Circle One Day tour
Iceland

A very enjoyable and informative tour all round. The vistas in the rift area and the geothermal area were spectacular. The waterfalls, hot spring baths and horse ranch visits were also lovely. The guide Siggi Anton was really helpful and knowledgeable (5 Star). The only inconveniences were that drop off and pick up were some distance from the hotel in Reykjavik, which in cold weather was a bother, and that participants who smoked during stops, trailed the cigarette smoke scent into the small bus, making it uncomfortable for others.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Two day/one night South Coast tour
Two day/one night South Coast tour
Iceland

The two day trip was wonderful and many unique sites were visited - Jukulsarlon and the Vatnajokul glacier being just 2 of them. Overall I would say that this tour was my favourite of three that i participated in. The guide was phenomenally knowledgeable and gave us just a tidbit about each site and about Icelandic history and life in general - he left us wanting more info on the folklore and growth of the nation. The overnight hotel was spartan but adequate and the meals were typically expensive, tasty and filling. I had not anticipated a 2km trek over uneven ground to and from the ice cave and it was not mentioned in the tour description - it should be - I would still have gone but people need to know. It seems that Iceland expects all its visitors to be at least a contender for the olympic games, if not the world games, to fully participate in the tour activities. Overall, a great experience. Being picked up and dropped off at a remote site in the cold was difficult, because, although the distance was not great, getting around in the dark, finding an open dinner spot that didn't require a reservation somewhere nearby and not getting lost in the maze of streets in the town centre was challenging.

Quality of Experience
Guides, Drivers and Staff
Transport
The wide knowledge of the guide, although he only teased us
Two day/one night Snaefellsnes & West Iceland tour
Two day/one night Snaefellsnes & West Iceland tour
Iceland

We got off on the wrong foot because the bus didnt arrive until 9:20 and I was already flustered as to whether I'd missed it in the half hour that i was waiting. Since i did not have an international sim, i contacted the tour operator using a borrowed phone- ugh. Anyway, Tomas (Thomas?) the guide was lovely and conducted the tour well. We visited some interesting sites - waterfalls, larva cave, seal coast, the glacier used as the Wall in Game of Thrones, and some less than amazing ones, among them a random lighthouse and a church. I felt that better information on why these were important or of interest could have allowed us to appreciate them more but as it was, some stops just seemed random and just a drive around with no purpose. We also spent an inordinate amount of time at Oddi - once the home of Snorri Sturluson, whose significance was not known to us and really the adulation of him was lost on us visitors without a prior backstory. It seemed like a waste of time, especially after finally being admitted to the church gift shop and finding that the exhibit on him was closed. Bummer. Tomas was engaging and as a point to improve, he could say why things or places or people are important to the Icelandic story. The accommodations in Borgarnes was fine- food was delicious. The prediction for northern lights was way low and we didnt see any. That should not be in the tour title.

Quality of Experience
Guides, Drivers and Staff
Transport
Rather than random facts, the reason why or the importance of the next stop should be stated so that participants can be c,ued in
Local specialist: Terry Stanley
Terry
Terry Stanley
Local specialist in Canada | Replied on Oct 28, 2022

Thanks Kim for the wonderful review. I'm so glad that you had such a great trip. It was too bad that we didn't receive notification sooner from the tour operator about the cancellation, however, I am glad that we were able to re-book you so that you could experience this tour later in your trip. Thanks again.

It's A Wonderful Trip
Iceland | Sep 7 - Sep 18, 2022

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Debbie I.
New Brighton, MN | Reviewed on Oct 25, 2022
Words cannot express how wonderful our Iceland trip was. Jenny planned it perfectly for us. She listened to what we wanted our trip to be like and was spot on from what we discussed with her. The whole trip was put together in such a timely manner -- and whenever we had questions for Jenny she responded immediately. Most of our activities were self-guided, and Jenny provided us with suggestions on sites to visit, the history of those sites, and how to get there. Also provided were places... Read more

Words cannot express how wonderful our Iceland trip was. Jenny planned it perfectly for us. She listened to what we wanted our trip to be like and was spot on from what we discussed with her. The whole trip was put together in such a timely manner -- and whenever we had questions for Jenny she responded immediately. Most of our activities were self-guided, and Jenny provided us with suggestions on sites to visit, the history of those sites, and how to get there. Also provided were places to eat, several which we tried, and we were never disappointed. Our nightly accommodations were just so great – clean and so comfortable and we liked the variety. Hotel staff was always so pleasant and helpful. With the maps provided by Jenny and the help of the car’s GPS we were able to get around without any difficulty. We never got lost!
The views were breathtaking – every turn on the road. So many different types of views: glaciers, volcanoes, craters, gorges, canyons, geothermal areas, black beaches, lava fields, seas, and an ocean. And don’t forget the waterfalls – everywhere you look there is a waterfall. The big ones were truly spectacular.
Not sure where our next trip will be, but we will definitely use kimkim again.

Activity Reviews
GeoSea Geothermal Baths
GeoSea Geothermal Baths
Iceland

We were in the GeoSea Geothermal Bath in the afternoon -- it was not busy. This bath flowed into the Greenland Sea, which we thought was surreal. Thoroughly enjoy it.

Quality of Experience
Relaxing.
Guides, Drivers and Staff
Pleasant. We arrived an hour early, and that was no problem at all.
Transport
We drove ourselves to the site.
Blue Lagoon
Blue Lagoon
Iceland

The Blue Lagoon sits in the middle of a lava field, was quite a site. We were there for the morning and then headed to the airport. It was a perfect way to end our trip.

Quality of Experience
Just fun.
Guides, Drivers and Staff
Always pleasant.
Transport
We drove ourselves.
Local specialist: Jenny Booth
Jenny
Jenny Booth
Local specialist in Sweden | Replied on Oct 26, 2022

Thank you for your fabulous review.
Your timely picture of the Geyser is just perfect.
Happy travels for the future.

Amazing Icelandic Adventure!Othman worked w...
Iceland | Oct 15 - Oct 21, 2022

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Shannon K.
Minneapolis, MN | Reviewed on Oct 24, 2022
Amazing Icelandic Adventure! Othman worked with us to plan a spectacular trip to Iceland! Our trip was a trip of a lifetime for me, my husband, and my father. We participated in amazing activities, saw spectacular sites, and fell in love with every part of Iceland that we visited. I would highly recommend KimKim to anyone who is looking for expert guidance and planning for their trip to Iceland. We loved every thing we did and cannot thank KimKim enough for helping us plan this trip, and I... Read more

Amazing Icelandic Adventure!

Othman worked with us to plan a spectacular trip to Iceland! Our trip was a trip of a lifetime for me, my husband, and my father. We participated in amazing activities, saw spectacular sites, and fell in love with every part of Iceland that we visited. I would highly recommend KimKim to anyone who is looking for expert guidance and planning for their trip to Iceland. We loved every thing we did and cannot thank KimKim enough for helping us plan this trip, and I will definitely use them for trips in the future.

Shannon Kearney

Activity Reviews
The Secret Lagoon
The Secret Lagoon
Iceland

Beautiful setting to relax in a geothermal bath.

Quality of Experience
Guides, Drivers and Staff
Iceland Thermal Bath Experience
Iceland Thermal Bath Experience
Iceland

We loved it! Beautiful facilities right on the ocean!

Quality of Experience
Guides, Drivers and Staff
Helicopter Tour - from Reykjavik
Helicopter Tour - from Reykjavik
Reykjavík

This is was definitely one of the best things we did in Iceland! I would do this again in a heartbeat. We loved that we experienced Iceland from land, sea, and air.

Quality of Experience
Guides, Drivers and Staff
Reykjavík Classic Whale Watching
Reykjavík Classic Whale Watching
Reykjavík

The staff was amazing. We found the tour very informative and enjoyed being out on the ocean.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Othman A

Lisbet customized and planned the perfect tri...
Iceland | Oct 14 - Oct 22, 2022

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Joe E.
Evansville, IN | Reviewed on Oct 24, 2022
Lisbet customized and planned the perfect trip for our specific tastes. She was a fantastic communicator and responded to us whenever we requested assistance or information. We have done several kimkim trips in the past couple of years, and this was up to the company's high standards. Read more

Lisbet customized and planned the perfect trip for our specific tastes. She was a fantastic communicator and responded to us whenever we requested assistance or information. We have done several kimkim trips in the past couple of years, and this was up to the company's high standards.

Hotel Review
Hotel Holt—The Art Hotel
Reykjavík

We stayed in multiple hotel properties in Iceland, but Holt Hotel was by far the most memorable. Not only was the room fantastic, but the front desk went above and beyond to help us. And the art displayed throughout the hotel is amazing!

Authenticity & Character
Location
Close to the heart of the city
Staff
Cleanliness & Comfort
Local specialist: Lisbet Grönvaldt
Lisbet
Lisbet Grönvaldt
Local specialist in Iceland | Replied on Oct 25, 2022

Thank you so much for your review, Joe.