Kimkim Trip Reviews for Italy

4.8
Based on 889 ratings
Read 889 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Melanie was great to work with and she was ve...
Italy | Apr 7 - Apr 19, 2024

C
Christine K.
Ashburn, VA | Reviewed on Apr 24, 2024

Melanie was great to work with and she was very responsive and pleasant. She was always checking in, without being pushy. We especially appreciated all of the drivers that got us safely to our destinations and they were always waiting and very helpful. The hotels were centrally located and even though we did have one issue, Melanie was responsive and is working with us for that to be resolved.

I would highly recommend her to book any of your travel needs in Italy!

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Apr 25, 2024

Hi Christine,
thank you so much for your review, it really means a lot.
I'm so pleased you got your dream trip and I helped put it all together, it was lovely working with you on this from start to finish!
Thank you for mentioning the guides and drivers, I will let them know :)

Thanks again for booking with me and I look forward to your next trip to Italy!

Recommended for your first trip to any country
Italy | Apr 9 - Apr 21, 2024

Maria Natasha
Maria Natasha T.
Singapore | Reviewed on Apr 23, 2024
We love the personalised recommended local tours - especially the ones in Rome and in Cinque Terre. We were a bit disappointed by the recommended tour in Florence because everything was rushed and we didn't have time to eat in between the packed tours. The team was very helpful in addressing any questions we had, and Eirini did a great job picking up after Ina has left the company midway of planning our trip. Thank you for changing the vatican tour just a couple days before the trip... Read more

We love the personalised recommended local tours - especially the ones in Rome and in Cinque Terre. We were a bit disappointed by the recommended tour in Florence because everything was rushed and we didn't have time to eat in between the packed tours.

The team was very helpful in addressing any questions we had, and Eirini did a great job picking up after Ina has left the company midway of planning our trip. Thank you for changing the vatican tour just a couple days before the trip because we had a papal audience.

Hotel Reviews
Hotel Marina Piccola
Manarola

Great hotel, run by local family. Very clean and very personalised, made some friends there. They even helped with local bookings!

Authenticity & Character
Amazing, local run and friendly hosts
Location
A bit noisy, but if you get the sea facing rooms the view is unbeatable
Staff
Great service
Cleanliness & Comfort
The room was recently rennovated, everything is clean and nice
Hotel Pendini
Florence

It's slightly dated, but location is amazing in the middle of the most important piazza in Florence. Really close to the Duomo and the train station! Very clean, but not the best in terms of service and friendliness of staff.

Authenticity & Character
Historical place, interesting background and photos on display
Location
Great location!
Staff
They were polite, but nothing personalised
Cleanliness & Comfort
The breakfast is amazing, must eat the pistacchio cornetto
Activity Reviews
Vatican Guided Tour
Vatican Guided Tour
Rome

Love love love this! Please take this if you are planning to go to Vatican! Then you won't have to queue for long to visit the Basilica

Quality of Experience
Guides, Drivers and Staff
Kudos to Carlotta, she's amazing
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

Love how knowledgeable Dario was! He really gave life to the guided tour, through colloseo and the roman forum.

Quality of Experience
Guides, Drivers and Staff
Kudos to Dario!!
Trastevere Afternoon Food Tour & Wine Experience
Trastevere Afternoon Food Tour & Wine Experience
Rome

Eileen was very helpful in navigating the food scene in Rome! Shame it wasn't on our first day. Love the neighbourhood and the food scene, recommended food and drinks!

Quality of Experience
The food and the aperitivo
Food
Everything, especially the suppli
Guides, Drivers and Staff
Eileen was terrific!
Cinque Terre Welcome Tour
Cinque Terre Welcome Tour
Italy

Christian was very helpful in showing us the local paths and the background of cinque. Because of his recommendation, we ate the best pesto pasta ever!

Quality of Experience
Guides, Drivers and Staff
Morning Florence Highlights Walking Tour
Morning Florence Highlights Walking Tour
Florence

Could have done a shorter one, too many things to do with not much break in between. Could have done two different tours on two different days instead

Quality of Experience
Accademia Galleria was the highlight, local tips
Guides, Drivers and Staff
Local specialist: Eirini Sadek

Everything was perfect. Andrea was willing t...
Italy | Apr 13 - Apr 21, 2024

M
Marcy B.
Ashburn, VA | Reviewed on Apr 22, 2024

Everything was perfect. Andrea was willing to soak to us as many times as it took to get things right. He was accessible before and during the trip. So many details were handled by him that we didn't even need to think about. We are so glad we had the fortune of working with him.

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Apr 25, 2024

Thank you so much for this wonderful review.

I am so glad you enjoy your time in Italy and anytime you need assistance for travelling, I'll be happy to help you.

Fall Italy trip
Italy | Apr 10 - Apr 18, 2024

Daniel
Daniel D.
Los Angeles, CA | Reviewed on Apr 22, 2024
Our Italy trip was the most amazing, every detail was heard from what we wanted. The hotel in Florence was quaint and perfectly located. The hotel in Levanto was absolutely beautiful and the owner went above and beyond to ensure we were welcomed as if we were family. The hike tour had the most amazing views and the guide was extremely knowledgeable. Once we reached Siena we were greeted by our next guide who taught about the amazing history and culture of the city. After Siena, we drove to... Read more

Our Italy trip was the most amazing, every detail was heard from what we wanted. The hotel in Florence was quaint and perfectly located. The hotel in Levanto was absolutely beautiful and the owner went above and beyond to ensure we were welcomed as if we were family. The hike tour had the most amazing views and the guide was extremely knowledgeable. Once we reached Siena we were greeted by our next guide who taught about the amazing history and culture of the city. After Siena, we drove to the Tuscan valley and the timing couldn’t have been better. The rolling hills were filled with green fields and blooming trees. The hotel and tours here were perfectly planned. The wine tour at San Polo was astonishing and the cooking class at Podere Casale was like a dream. I can’t thank you enough.

Hotel Reviews
A' Durmì
Levanto

What a wonderful and memorable stay! We enjoyed having breakfast in the beautiful courtyard, and the owners were so kind and went above and beyond to ensure that we were comfortable. The location is perfect and walkable to all of Levanto’s cute shops and restaurants. We were sad to leave. It felt like home. 10/10 recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Piccolo Hotel La Valle
Pienza

Very great people and perfect location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corte dei Sogni Boutique Hotel & spa

The owner and staff were extremely kind and helpful. The location is great to get to all that Florence has to offer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Brunello di Montalcino tasting with light lunch and winery visit
Brunello di Montalcino tasting with light lunch and winery visit
Italy

The Brunello di Montalcino tasting with light lunch and winery visit was a wonderful experience. The winery offered great food and hospitality.

Quality of Experience
Siena guided tour
Siena guided tour
Italy

The Siena Cathedral guided tour was exceptional. The cathedral was beautiful, and the guided tour provided a lot of interesting information.

Quality of Experience
Cheese farm visit and tasting in Pienza area
Cheese farm visit and tasting in Pienza area
Italy

The cheese farm visit and cooking class in a Tuscan farm were amazing. The farm was run by a Swedish lady with a fascinating story.

Quality of Experience
Cooking class in a Tuscan farm
Cooking class in a Tuscan farm
Italy

The cooking class was one of the most fun activities of the trip: very entertaining and the food was delicious.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on May 01, 2024

Dear Daniel,
it is such a pleasure to read your review and kind words! Making people leave unique and unforgettable moments is exactly what we work for!
Thank you for taking the time to share all this with us, we couldn't be happier that everything was exactly as you wished!
Giulia and Andrea

Big family vacation that was relaxing and fascinating!
Italy | Apr 4 - Apr 16, 2024

Ishani Lauren
Ishani Lauren O.
India | Reviewed on Apr 21, 2024
Throughout the trip our family kept looking at each other and saying - I'm so glad we booked this through KimKim. It's rare to take a family trip with a multi-generational, 6-person group and everyone feels like they had a relaxing time because everything was so well organized and taken care of. It would have been so hectic to have booked everything ourselves. The process of tailoring our trip was seamless with our specialist Caterina. She made great suggestions along the way and we ended... Read more

Throughout the trip our family kept looking at each other and saying - I'm so glad we booked this through KimKim. It's rare to take a family trip with a multi-generational, 6-person group and everyone feels like they had a relaxing time because everything was so well organized and taken care of. It would have been so hectic to have booked everything ourselves.

The process of tailoring our trip was seamless with our specialist Caterina. She made great suggestions along the way and we ended up with an itinerary that made sure we got to do everything we wanted. As we did the trip it was clear so many times how well she had understood our travel preferences and how right she was about the way she sequenced everything. The website's trip planning and itinerary process were so easy to use. We knew exactly what we were paying for in advance and what we would have to pay for when we got there so there were no surprises. The itinerary was handy for everyone in the group to know what was coming up.

Our concierge Beatrice was super responsive throughout the trip over whatsapp, clarifying any questions we had about when we should show up to helping arrange our request for a last-minute additional guide. She provided well-organized documents for all the activites when we arrived.

The Drivers were so professional and early every time. The vehicles were high-end, in excellent condition, and comfortable for our short and long drives.

Tour Guides were all engaging for the kids, knowledgeable, and had great personalities that brought all of the sights alive. They were very organized - with backup copies of all our tickets on hand. They also often made great recommendations for us for restaurants at each location. Special mention to Ms. Simona, Chef Max, Mr. Gianni, Ms. Martina, Ms. Giusy, Mr. Alessandro, Ms. Lucia, and our guides in Assisi and the Vatican.

For activities (golf cart tour, cooking class, etc.) very high quality vendors were selected for us and we had great experiences with everything Caterina at kimkim booked for us.

Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on May 30, 2024
Ciao Ishani, I'm thrilled to hear that you and your family had a wonderful time on your trip!
It was my pleasure to work with you to create the perfect itinerary, and I'm so glad to hear that everything went smoothly and exceeded your expectations🥰.
I want to acknowledge the incredible support of Beatrice and our team of dedicated drivers and tour guides. I'll make sure to pass on your kind words to them—they'll be delighted to hear that they helped make your trip so memorable. If you... Read more

Ciao Ishani,

I'm thrilled to hear that you and your family had a wonderful time on your trip!
It was my pleasure to work with you to create the perfect itinerary, and I'm so glad to hear that everything went smoothly and exceeded your expectations🥰.

I want to acknowledge the incredible support of Beatrice and our team of dedicated drivers and tour guides. I'll make sure to pass on your kind words to them—they'll be delighted to hear that they helped make your trip so memorable.

If you ever plan another adventure, don't hesitate to reach out. I would be happy to assist you again!

Wishing you and your family all the best.
Grazie mille
Caterina

A GREAT TRIP!
Italy | Mar 29 - Apr 18, 2024

H
HELEN M.
Los Angeles, CA | Reviewed on Apr 19, 2024
Andrea and Guilia were outstanding both in planning and providing support during the trip. They very quickly understood what kind of vacation we wanted and worked closely with us to create it. They had immediate solutions for the few minor problems that arose while we were in Sicily.
Every activity and every guide they booked for us was terrific. Special kudos to Lilly in Taromina and Chiara in Palermo, whose knowledge of and pride in their history and culture made every minute special for...
Read more

Andrea and Guilia were outstanding both in planning and providing support during the trip. They very quickly understood what kind of vacation we wanted and worked closely with us to create it. They had immediate solutions for the few minor problems that arose while we were in Sicily.
Every activity and every guide they booked for us was terrific. Special kudos to Lilly in Taromina and Chiara in Palermo, whose knowledge of and pride in their history and culture made every minute special for us.
We have travelled quite a bit and used various resources to plan our trips in the past. We were extremely pleased with Andrea and Guilia who consistently went above and beyond our expectations.
Thank you for a fabulous trip!

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Apr 24, 2024

Dear Helen and Bob,
thank you very much for your kind words of appreciation!
Our greatest reward is to know that you enjoyed your trip and you will have unforgettable memories from it, so we could't be happier!
It was a real pleasure to work together to craft this trip and if ever you wished to come back to Italy to visit other parts of it, we will be more than happy to assist you again!
Warmly,
Giulia and Andrea

My trip to Italy was truly a dream come true!...
Italy | Mar 29 - Apr 7, 2024

Marissa
Marissa P.
Canada | Reviewed on Apr 18, 2024
My trip to Italy was truly a dream come true! It is the first trip my husband and I have been on (childless) since we had kids over 10 years ago. At first I was very overwhelmed and had no idea where to start, I was also apprehensive about using KimKim as I had no previous experience with them. I have to say, that moving forward with them was the best decision I made. Irene was exceptional. She was extremely professional and knowledgable. Even with all my questions, fitting in my cousins... Read more

My trip to Italy was truly a dream come true! It is the first trip my husband and I have been on (childless) since we had kids over 10 years ago. At first I was very overwhelmed and had no idea where to start, I was also apprehensive about using KimKim as I had no previous experience with them. I have to say, that moving forward with them was the best decision I made.

Irene was exceptional. She was extremely professional and knowledgable. Even with all my questions, fitting in my cousins wedding and a late itinerary change, she accommodated them with ease. She worked with my budget and her suggestion for tours were perfect. Everything from our hotel transfers and hotels were top-notch.

We visited Venice, Florence and Rome. We took her up on her suggestion of taking a day trip to Sienna and we are happy we did. As I mentioned, the tours she booked for us were perfect, and so happy that she did them for us. As you can imagine there are many tour operators, but from what I could see, the ones we went on were all very organized and the guides were so knowledgable and passionate about their cities. I have to recommend LivTours in Rome because the groups were small and you could tell our guides had much experience with the information they shared and how they navigated us through the crowds. We did the Vatican museums and Sistine Chapel one day with Veronica and the Colosseum and Forum Grounds with Lorenzo the following day. I am so happy we did them, we learned so much and got such amazing photos.

But our favourite would have to be the Food and Wine tour with Guilla from Devour tours in Trastevere. It was great to see how the locals eat and what to look for when choosing wines and restaurants during your visit to the many restaurants and cafes in Rome.

We did a lot in 10 days and I don't believe that we would have been able to plan it as smoothly or would have been as enjoyable if Irene did not plan this for us. It was truly customized to us and that is a service that is so hard to come by nowadays.

I couldn't recommend this company enough! I am already saving for our next trip hopefully to Greece and I will definitely have Irene plan for us.

Hotel Reviews
Hotel Olimpia
Venice

Such a lovely hotel very close to the bus and ferry terminal but not loud at all. It is a bit farther from St Mark's Square which is a much busier area but Venice is a pretty small place. The room was perfect for and the bathroom was updated and clean. We were welcomed with a bottle of Prosecco which is always a lovely touch. The staff was great and the buffet breakfast was really well done! Would definitely stay here again.

Authenticity & Character
Beautiful character and has an inside courtyard/garden.
Location
Close to transportation, but not loud
Staff
Everyone was pleasant and polite
Cleanliness & Comfort
Rooms were always clean
Signoria 64 Hotel Firenze
Firenze

Room was really modern and had everything you needed. Pretty spacious considering you are in the middle of Florence. The only issue was that the A/C was not working yet because the building had not turned it on but when we left the windows opened there were so many mosquitoes. The hotel did have these Mosquito Repellant devices and those helped significantly. The location is amazing because it is close to everything.

Authenticity & Character
It was more modern, but very clean!
Location
Close to everything!!!
Staff
Cleanliness & Comfort
Relais Le Clarisse Rome
Rome

This hotel is in a beautiful area filled with amazing restaurants and night life. But when you walk into the hotel, it is like you walk into a secret garden. They have updated the property but preserved many things to keep it's unique history and character. The staff was super pleasant. The advanced security/lock system was convenient but took me a day to understand because we arrived late at night when there was no staff present. But not a big deal.

Authenticity & Character
So cute and LOVE the little courtyard with the lemon tree.
Location
Love the location...can walk to so many little shoppes, restaurants and cafes. There is even a little park and playground up the street.
Staff
So sweet and accomodating
Cleanliness & Comfort
Activity Reviews
Vatican Guided Tour
Vatican Guided Tour
Rome

The group was small and our guide Veronica was amazing. With a smaller group it was easier to navigate through the big crowds.

Quality of Experience
Guides, Drivers and Staff
Veronica has so much passion and a fountain of information!!
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

The tour was worth every single cent! We learned a lot and was blown away with how grand the Colosseum and Forums were. Lorenzo was amazing and he knew exactly where to guide us to keep us comfortable, in the shade and where to get the best photos. Love that the group was small so we could bypass the bigger lines and go through the areas efficiently.

Quality of Experience
Guides, Drivers and Staff
Trastevere Afternoon Food Tour & Wine Experience
Trastevere Afternoon Food Tour & Wine Experience
Rome

Such a great tour to teach us about Rome and how modern day Romans live. Guillia was fantastic, she is passionate about were she is from and I learned a lot about Rome I couldn't learn from anywhere else. Now I know what to look for so we don't fall into any tourist traps...lol! And of course, the food, wine and gelato!!! PERFECT!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Apr 19, 2024

My dear Marissa,
Thank you very much for this amazing review!
I'm so happy that you had a wonderful time in Italy and were deeply moved by your kind words!
It was a pleasure working with you and needless to say, I will be happy to work with you again to plan another exciting trip to Greece!
Until then, I wish you a wonderful summer season and safe travels!
All the best,
Irene

Eleni and her team were incredible!
Italy | Mar 23 - Apr 1, 2024

jennifer
jennifer o.
Denver, CO | Reviewed on Apr 15, 2024

Eleni and her team were incredible! Our family of 4 had a pretty last minute trip request to Italy and they delivered. We visited Bologna, Florence and Venice and would do it all again. Every detail was well planned out. The hotels were in perfect locations. The local tour guides and activities were wonderful and unique - we gained so much knowledge during these tours while having fun at the same time. We never could have planned something like this ourselves. We are so thankful for Eleni and her team for creating wonderful memories for our family.

Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Replied on Apr 16, 2024

Dear Jennifer,
Thank you very much for your nice words that sparked enthusiasm in our team! Also, thank you very much for your cooperation and efficient communication during the planning phase. I am looking forward to plan a great trip to another part of Italy or Greece (next time, a little bit earlier!)
All the best
Eleni

Our 12 day trip planned by kimkim was amazing...
Italy | Apr 1 - Apr 12, 2024

Dawn
Dawn C.
Newark, NJ | Reviewed on Apr 13, 2024
Our 12 day trip planned by kimkim was amazing.!Our first stop was Venice where Marina our guide did an exceptional overview of explaining the history and uniqueness of Venice. We also took a gondola ride which was wonderfully relaxing. Vincenzo suggested a boat trip to Murano and Burano which added to the magic of Venice. Traveling by train , our next stop was Tuscany. Our driver picked us up promptly at the station and provided us with a lovely overview of the area. We arrived in Castle di... Read more

Our 12 day trip planned by kimkim was amazing.!Our first stop was Venice where Marina our guide did an exceptional overview of explaining the history and uniqueness of Venice. We also took a gondola ride which was wonderfully relaxing. Vincenzo suggested a boat trip to Murano and Burano which added to the magic of Venice. Traveling by train , our next stop was Tuscany. Our driver picked us up promptly at the station and provided us with a lovely overview of the area. We arrived in Castle di Fonterutoli. It was the perfect Tuscany retreat. The serene and beautiful countryside was everything we hoped it to be. Vincenzo set up a luncheon and wine tour which was delicious and informational. We had great food and the wine tasting was fabulous! While in Tuscany , we rented a car and travelled to quaint little towns and Sienna . Next stop, Pompeii. We took a train from Florence and our driver picked us up in Naples. He was great!! He waited for us while we toured Pompeii with Paola Vitiello. She was so informative; we learned so much about Pompeii. Our driver then took us the long way along the Almafi Coast to get to our next stop which was Almafi. It was breathtaking. He stopped whenever we wanted to take pictures. We arrived in Almafi and enjoyed a day cruise to Capri which was a blast! We explored Anacapri and took the chair lift to the top. Amazing views! We also hiked The Valle delle Ferriere . We took a bus to Scalia and hiked down; wear really good shoes and be sure you are in good shape because it is a long trek. Our last stop was Rome. Great food, tours, activities and lots of people. We had a Trastevere Food Tour with Vittoria. She was such a pleasure to be with. We tried lots of food and had a beautiful dinner at her establishment. The Colosseum and Roma Tour were really enjoyable. Our last night, we enjoyed a premium wine tasting and dinner experience . It was the perfect way to end our trip. The hotels Vincenzo suggested were perfect. All in all, the trip was something we will never forget. We will certainly use kimkim for our future trips.

Hotel Reviews
Hotel Floridiana
Amalfi

A little hard to find, but a centrally located, lovely hotel. It was exceptionally clean. They had a great breakfast and the staff was very accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Castello di Fonterutoli
Fonterutoli, Siena

The perfect escape into the Tuscany countryside. Simple, clean , serene accommodations. The breakfast was great! It's a bit secluded so yo will need a car or use the taxi service to get around.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Hiberia
Rome

Right in the heart of Rome! It was a perfect location to explore all the sights of Rome. The room was beautiful , clean and very quiet for being in the middle of the city.

Authenticity & Character
Exceptional views of the city.
Location
Staff
Cleanliness & Comfort
Hotel Donà Palace
Venice

A lovely hotel with lots of Venetian character.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Walking Tour of Venice
Guided Walking Tour of Venice
Venice
Private Gondola Ride
Private Gondola Ride
Venice
Premium wine tasting and dinner in Rome
Premium wine tasting and dinner in Rome
Rome
Day at Leisure in the Tuscan Countryside
Day at Leisure in the Tuscan Countryside
Tuscany
Wine & Food Experience in the Tuscan Countryside
Wine & Food Experience in the Tuscan Countryside
Italy
Full day group boat tour of Capri
Full day group boat tour of Capri
Italy
Guided Tour of Pompeii
Guided Tour of Pompeii
Italy
Guided Walking Tour of Rome
Guided Walking Tour of Rome
Rome
Trastevere Food Tour
Trastevere Food Tour
Rome
Guided Visit to the Colosseum & Roman Forum
Guided Visit to the Colosseum & Roman Forum
Rome
Local specialist: Vincenzo Granato
Vincenzo
Vincenzo Granato
Local specialist in Milan | Replied on Apr 26, 2024

Hi Dawn,

Thank you for your kind words and nice review!
It was a pleasure to guide you through this amazing journey.

We hope to have you back with us soon!
Vincenzo and all the Authenticus Italy Team

Munich, Austria and Italy....
Italy | Apr 5 - Apr 10, 2024

Pam
Pam S.
Hagerstown, MD | Reviewed on Apr 13, 2024
We took a trip to Munich, Austria and Italy.
Every stop we took was planned specifically by Fabio for our needs and our pleasure based on communication with him of what we were looking for in our travels. He listened to what we were looking for, and truly carried out every detail to make our trip an amazing one. .. one that went so smoothly. We knew that if we had any concerns, Fabio would always be there for us. There were several times we asked him a question late at night or early in the...
Read more

We took a trip to Munich, Austria and Italy.
Every stop we took was planned specifically by Fabio for our needs and our pleasure based on communication with him of what we were looking for in our travels. He listened to what we were looking for, and truly carried out every detail to make our trip an amazing one. .. one that went so smoothly. We knew that if we had any concerns, Fabio would always be there for us. There were several times we asked him a question late at night or early in the morning and he always responded within two minutes. Being in foreign countries where we do not speak the language was a little concerning, but we knew that he would always be there for us..and he was. All of our guided tours were amazing that he had set up for us. We loved every aspect of this trip and would highly recommend Fabio to anyone.

Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Apr 13, 2024
Buongiorno Pam,
Thank you so much for taking the time to share your experience of your recent trip to Munich, Austria, and Italy. I truly appreciate your kind words. It was an absolute pleasure assisting you and Lance with planning your travels and ensuring that every detail was tailored to your needs and desires.
I'm so glad to hear that you enjoyed every aspect of your trip and that it went smoothly. Also, I'm delighted that you found the guided tours to be amazing and that they added to...
Read more

Buongiorno Pam,
Thank you so much for taking the time to share your experience of your recent trip to Munich, Austria, and Italy. I truly appreciate your kind words. It was an absolute pleasure assisting you and Lance with planning your travels and ensuring that every detail was tailored to your needs and desires.
I'm so glad to hear that you enjoyed every aspect of your trip and that it went smoothly. Also, I'm delighted that you found the guided tours to be amazing and that they added to the overall enjoyment of your journey.
Once again, thank you so much, and I am looking forward to assisting you again on your next travel adventure! I wish you and Lance all the best and arrivederci a presto! 🙂
Fabio

Mostly fantastic!
Italy | Mar 31 - Apr 9, 2024

K
Kacie D.
Minneapolis, MN | Reviewed on Apr 10, 2024
Mostly fantastic!
Pros: Planning was easy and Adriana was very responsive. Most guides were amazing (Marcus from colosseum and Silvia (Sissi) from Vatican). Having the transportation taken care of was great and all drivers were very professional. The app did make things easy (except for some itinerary discrepancies - see cons) and the team was super responsive in the app when I had questions or couldn’t find something.
Cons: mostly small things. The itinerary times on Kim Kim didn’t...
Read more

Mostly fantastic!
Pros: Planning was easy and Adriana was very responsive. Most guides were amazing (Marcus from colosseum and Silvia (Sissi) from Vatican). Having the transportation taken care of was great and all drivers were very professional. The app did make things easy (except for some itinerary discrepancies - see cons) and the team was super responsive in the app when I had questions or couldn’t find something.
Cons: mostly small things. The itinerary times on Kim Kim didn’t always match the agenda in the app leading to some confusion. Our driver one day skipped a section of the itinerary (hike up mt. Vesuvius) so room for clarity there. Hotels were just ok. I would have prioritized $$ differently and done one or two fewer tours to stay in nicer places had I realized how sub-par the hotels were (3-star places that felt more like 2-star).

Hotel Reviews
The Guardian Hotel
Rome

The hotel is “fine.” It does the trick if you don’t care about nice accommodations. The bottles in the shower had broken nozzles that were not fixed the entire time we stayed. Room was humid in April.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Starace
Sorrento

Great location. Friendly staff. Good breakfast. Room temp would not go below 22 Celsius. Staff checked on it and it was “set” to winter and could only heat. Dated interior. Broken toilet seat. Fine, not great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
No conditioner. Broken toilet seat. Very dated.
Activity Reviews
Colosseum & Ancient Rome Tour with Roman Forum
Colosseum & Ancient Rome Tour with Roman Forum
Rome

Marcus with LivTours was great. Kept the kids entertained.

Quality of Experience
Guides, Drivers and Staff
Transport
Storywalking Experience: Truffle Hunt & Wine Tasting in Umbria from Rome
Storywalking Experience: Truffle Hunt & Wine Tasting in Umbria from Rome
Italy

Bruno the truffle hunter and his dogs were very authentic. This tour/experience lacked some engagement and direction.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Highlights of the Vatican & Sistine Chapel Tour
Highlights of the Vatican & Sistine Chapel Tour
Rome

Silvia / Sissi was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Exclusive Capri Boat Tour by Sorrento
Exclusive Capri Boat Tour by Sorrento
Italy

Boat section was nice - good to go around the island. Blue grotto was interesting but felt super touristy. The whole experience felt like we were getting nickel and dimed. Eg. boat guide dropped us on Capri and highly recommend we all take a shuttle at €100 for our family to Anacapri and then to Capri. Time was too short on the island so we didn’t really enjoy it - much spent on travel times. Very little direction on where to go in these towns (shopping, food, sights??) or what to do.

Quality of Experience
Guides, Drivers and Staff
Transport
Pizza School in Sorrento
Pizza School in Sorrento
Italy

Very fun

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pompeii & Wine Experience on Vesuvius
Pompeii & Wine Experience on Vesuvius
Italy

Pompeii was the least interesting and the tour guide didn’t really educate us the way others had. She also seemed to contradict herself.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Apr 29, 2024

Dear Kacie,
Thank you for sharing your detailed feedback about your trip to Italy with Storywalking.
It was a pleasure assisting you and your family, and we're delighted to hear that you had a great time with our guides. We take pride in choosing expert local guides who love what they do.
Sorry for the small discrepancies you found in the agenda. We have surely taken your comments into consideration to continue improving our tools, and to provide even more seamless traveling experiences.
We look forward to welcoming you back to Italy in the future, arrivederci!

Barbara was incredibly attuned to our needs a...
Italy | Mar 19 - Apr 8, 2024

J
Jeff T.
Denver, CO | Reviewed on Apr 09, 2024
Barbara was incredibly attuned to our needs and preferences. She was promptly responsive to our questions and adapted to our changing needs. We couldn't have hoped for a better facilitator. Rafaella and Daniella were phenomenal. They consistently informed us regarding upcoming activities and kept us informed about itineraries, guides, drivers, et cetera. All of our drivers were fantastic (with one exception). Not a significant factor. Our absolute favorite was Daniele. He... Read more

Barbara was incredibly attuned to our needs and preferences. She was promptly responsive to our questions and adapted to our changing needs. We couldn't have hoped for a better facilitator.

Rafaella and Daniella were phenomenal. They consistently informed us regarding upcoming activities and kept us informed about itineraries, guides, drivers, et cetera.

All of our drivers were fantastic (with one exception). Not a significant factor.

Our absolute favorite was Daniele. He deserves special recognition!

We will definitely use KimKim again, and will highly recommend them to our friends and family for any future travel plans!

Local specialist:
Barbara
Barbara Rebella
Local specialist in Kirkland WA | Replied on Apr 15, 2024

Jeff, Caroline.
Thank you very much from all my Team for your kind words.
We work hard to satisfy all our Traveler's needs, and reading such excellent reviews melts our hearts.
We are so glad you enjoyed your vacation in our beautiful country, and we are proud to have allowed you to experience so many beautiful places, especially your Italian roots!!
Once again, thank you so much, and I look forward to assisting you again on your next travel adventure! I wish you and Caroline all the best.
Arrivederci a presto!!
Barbara

Family trip to Rome and Sorrento/Amalfi Coast/Naples
Italy | Mar 23 - Mar 31, 2024

T
Tom L.
Ashburn, VA | Reviewed on Apr 01, 2024
Melanie was super helpful in helping us plan out our first trip to Italy on relatively short notice; most book nearly a year out but we booked a couple months prior to our trip. In particular, she helped organize a hotel in Sorrento, tours, and transportation from arrival to departure. She was also kind enough to recommend and book certain restaurants for dinner. The tour guides were good but Rich, an American living in Rome, was extremely knowledgeable for guiding us through the walking... Read more

Melanie was super helpful in helping us plan out our first trip to Italy on relatively short notice; most book nearly a year out but we booked a couple months prior to our trip. In particular, she helped organize a hotel in Sorrento, tours, and transportation from arrival to departure. She was also kind enough to recommend and book certain restaurants for dinner. The tour guides were good but Rich, an American living in Rome, was extremely knowledgeable for guiding us through the walking tour of Rome hitting all the major sites as well as a tour of the Vatican on a second day. All drivers were very procession and special shout out to primary driver Andrea who covered us for several days. I couldn’t get a precise breakdown of the service costs and was willing to pay the slight premium for the attention and safety of having a team help us navigate during our first trip and Melanie did a very nice job in making for a wonderful and memorable Italy vacation for our family. I would highly recommend her and am sure others can get more out of their spend with a bit more time to plan out the hotels in particular.

Hotel Reviews
Hotel Le Meridien Visconti - Marriott
Rome

I stayed at Hotel Le Meridien Visconti in Rome for four nights. The front desk experience was great, and the room was comfortable. The breakfast was the best, and the staff were friendly and professional.

Staff
Grand Hotel De La Ville
Sorrento

During my three-night stay at Grand Hotel De La Ville in Sorrento, I found the rooms to be okay, but the front desk staff were not particularly friendly as I expected. The food was decent, but I may explore other options if I visit Sorrento again.

Activity Reviews
Historical Rome walking tour and Colosseum guided Tour
Historical Rome walking tour and Colosseum guided Tour
Rome

The walking tour in Rome with Rich was excellent. His knowledge was impressive, although more suited for older kids and adults rather than younger children. I enjoyed the experience!

Ravello, Amalfi & Positano
Ravello, Amalfi & Positano
Sorrento

Exploring Ravello, Amalfi, and Positano in a private group tour was a fantastic experience. The views were breathtaking, and the lunch near Sorrento was delightful. I highly recommend this tour.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Apr 02, 2024

Hi Tom,
thank you so much for leaving such a lovely review! Helping you and your family plan this trip was a pleasure. I'm so pleased you had a lovely time and the weather was nice for you too (apart from the odd sand storm!!!).
I'm really happy you enjoyed the guides and the drivers, they all spoke very fondly of you all too.
If you come to Italy again, you know where I am!

Thanks again, it really does mean a lot!
Ciao!

First time users of a travel agent & Kimkim set the bar high!
Italy | Mar 21 - Mar 30, 2024

Jennifer
Jennifer R.
Ossining, NY | Reviewed on Mar 31, 2024

Fabio did such a fantastic job for us. The hotels, drivers and tour guides were first class, and the itinerary was excellent; we were busy, but not overwhelmed. Although we were in a country that has a reputation for tardiness, everyone was right on time and they all cared. Plus, during our trip Fabio was more than available to answer any questions or address any issues. Him, the hotels, tour guides and drivers went above and beyond. It was our first time using a travel agent and Kimkim set the bar high. Thank you!

Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Apr 06, 2024

Ciao Jennifer, thank you for your wonderful review! I'm thrilled to hear that you had such a fantastic experience during your trip to Italy. It was a pleasure assisting you and your family, and I'm delighted that everything from the hotels to the tour guides exceeded your expectations.
Thanks again for the kind words, and I am looking forward to assisting you and your family on your next Italian adventure! 🙂 Wish you all the best!
A presto!
Fabio

Authentic Italian Trip with Great Guides and Food
Italy | Mar 17 - Mar 30, 2024

Paul
Paul S.
Highlands Ranch, CO | Reviewed on Mar 31, 2024

We had a wonderful time on our Italy trip. Both Chris and Maria went above and beyond to make sure that all of the details of the trip were perfect. We really loved the authentic nature of our hotels, and our guides throughout the various activities could not be beat. We also appreciated the recommendations for restaurants and other activities. We would definitely recommend Chris and Marina for anyone’s upcoming Italian holiday.

Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Apr 01, 2024

Dear Paul,
Thank you so much for your kind words and your appreciation! It means a lot to us that you had an amazing time and that all the elements of the trip turned out to be perfect. I will share your feedback with Maria as well, she will be very happy! Until next time, which I hope will be in Greece, I wish you all the best and safe travels.

Kind regards,
Chris

Excellent travel company!
Italy | Mar 24 - Mar 30, 2024

Julie
Julie H.
Rochester, MN | Reviewed on Mar 31, 2024
Erini and all of the KimKim team who helped us were excellent! We had a wonderful trip and didn’t have to worry about the details because the trip was so well organized. All guides were personable and seemed to really enjoy sharing their country with us. The Axus app provided all of the information we needed to easily get around. We will definitely utilize KimKim again. Thank you! Read more

Erini and all of the KimKim team who helped us were excellent! We had a wonderful trip and didn’t have to worry about the details because the trip was so well organized. All guides were personable and seemed to really enjoy sharing their country with us. The Axus app provided all of the information we needed to easily get around. We will definitely utilize KimKim again. Thank you!

Activity Review
Pizza School at Agriturismo
Pizza School at Agriturismo
Italy
Quality of Experience
Food
The entire experience was great!
Guides, Drivers and Staff
Transport
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Apr 09, 2024

Dear Julie,

Thank you so much for your kind words of enthusiasm. It gives us great joy to know that this was not only a wonderful trip for you, but a stressless one as well. Providing you with a smooth and relaxed trip is very important for us.
We are also happy to know that you enjoyed your tours with our trusted local guides. We are proud of collaborating with such passionate professionals!

The whole Storywalking team wishes you all the very best!
We look forward to welcoming you back to Italy in the future, arrivederci!

Italy vacation
Italy | Mar 17 - Mar 27, 2024

L
Lisa V.
Ashburn, VA | Reviewed on Mar 29, 2024

All of our guides were amazing and incredibly knowledgeable!! The tours were fascinating!
The drivers, especially Alfonso, were wonderful and went out of their way to be helpful.
Andrea did a great job putting everything we wanted to do together! Everything occurred seamlessly and made travel so easy.
Thank you to everyone who helped make our vacation so wonderful!

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Mar 29, 2024

Dear Lisa,
thank you so much for your wonderful review. This is very helpful for us and we love knowing that our job is appreciated.

Happy to assist you for any future trip.

5 Star Family Vacation to Italy
Italy | Mar 14 - Mar 22, 2024

Christie
Christie B.
Manchester, CT | Reviewed on Mar 28, 2024
We would highly recommend using Kim Kim for your next vacation! We just returned from Italy and had a 5 star experience! From private walking tours in Venice and Pompeii with passionate local guides to truffle hunting and olive oil tasting in Tuscany, a scavenger hunt through the Vatican and a private cooking class in Rome, every detail was customized for our family. Our Kim Kim travel advisor Eirini customized and planned the best vacation we’ve ever had! Read more

We would highly recommend using Kim Kim for your next vacation! We just returned from Italy and had a 5 star experience! From private walking tours in Venice and Pompeii with passionate local guides to truffle hunting and olive oil tasting in Tuscany, a scavenger hunt through the Vatican and a private cooking class in Rome, every detail was customized for our family. Our Kim Kim travel advisor Eirini customized and planned the best vacation we’ve ever had!

Hotel Review
Hotel Bernini Palace
Florence

The highlight accommodation of our vacation! Stunning property, incredible service in an ideal location of Florence

Authenticity & Character
Stunning rooms and hotel
Location
Centrally location but quiet
Staff
Helped with all our needs
Cleanliness & Comfort
The lobby is stunning and a place to enjoy!
Activity Reviews
Truffle Hunting in Tuscany with Olive oil tasting and guided visit to San Gimignano
Truffle Hunting in Tuscany with Olive oil tasting and guided visit to San Gimignano
Italy

A must do activity while visiting Florence! Our guide was passionate and made this adventure memorable for our family!

Quality of Experience
Food
Outstanding meals at both locations for lunch and dinner! Fresh, local ingredients!
Guides, Drivers and Staff
Transport
Private Tour inside the Colosseum & Golf Cart Tour
Private Tour inside the Colosseum & Golf Cart Tour
Rome

A highlight of our visit in Rome! The best way to see the city and avoid the crowds! Our guide was fun and ensured our kids enjoyed each place we visited! We even stopped at his favorite bakery for a sweet treat!

Quality of Experience
Guides, Drivers and Staff
Transport
Family Experience: Vatican Tour for Kids
Family Experience: Vatican Tour for Kids
Rome

This is a must for families with children! It was a fun and interactive way to explore the Vatican! Our kids, 11 and 14 loved it!

Quality of Experience
Guides, Drivers and Staff
Transport
Market Tour & Cooking lesson
Market Tour & Cooking lesson
Rome

This was the highlight of our Italy adventure! Michaela was amazing! From shopping in the market to learning about local life and then cooking a delicious meal, this was the best family activity we have ever done! She is passionate about what she does!

Quality of Experience
Food
Outstanding! Delicious, fresh and an amazing opportunity to cook in Rome!
Guides, Drivers and Staff
Transport
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Apr 09, 2024
Dear Christie, It is a great pleasure to read your kind words and to know how much you treasured these experiences as a family. I had a wonderful time assisting you in creating this trip for your family. It also gives us great joy to know that our local guides and collaborators have provided you with excellent services and have contributed in the creation of beautiful memories. We take pride in choosing expert local guides who love what they do. On behalf of the whole Storywalking team, I... Read more

Dear Christie,

It is a great pleasure to read your kind words and to know how much you treasured these experiences as a family. I had a wonderful time assisting you in creating this trip for your family.

It also gives us great joy to know that our local guides and collaborators have provided you with excellent services and have contributed in the creation of beautiful memories. We take pride in choosing expert local guides who love what they do.

On behalf of the whole Storywalking team, I wish you and your family all the very best!
We look forward to welcoming you back to Italy in the future, arrivederci!

Alessia is the best!
Italy | Mar 22 - Mar 27, 2024

Jessica
Jessica G.
Brooklyn, NY | Reviewed on Mar 28, 2024

Alessia was wonderful, responsive, personable, and did a terrific job planning the trip and staying in touch. Andrea, our driver in Sicily, was also terrific. I would say that Eva, our guide in Siracusa, would be a better guide for a family without children. She just didn’t seem to really know how to capture our 12-year-old’s interest or engage with her. In fact, she more or less addressed only me on our tour and didn’t interact with my husband very much either. She had some interesting information to share, but her delivery was very dry and just not particularly captivating.

Local specialist: Alessia Dubini
Alessia
Alessia Dubini
Local specialist in Milan, Italy | Replied on Mar 28, 2024

Jessica, thank you so much for your review!
I'm glad to hear that your days in Sicily went well.
I hope to see you and your family soon in Italy, to explore the entire northern area and visit other cities as well!
I wish you all the best.

Do a foodie tour first!
Italy | Mar 9 - Mar 15, 2024

Sarah
Sarah M.
Atlanta, GA | Reviewed on Mar 26, 2024
Marta, our travel specialist was awesome. She gave great advice and responded quickly. Marta was an absolute pleasure. The excursions were wonderful and a lot of fun. The hotels were gorgeous and accommodating in Florence and Venice. The hotel in Rome, Boutique Hotel Campo de’Fiori, was ok. We did get the apartment as our room, which was nice, however we had to climb three flights of stairs and did not get any help from the hotel. It was supposed to be an apartment on the first floor. ... Read more

Marta, our travel specialist was awesome. She gave great advice and responded quickly. Marta was an absolute pleasure. The excursions were wonderful and a lot of fun. The hotels were gorgeous and accommodating in Florence and Venice. The hotel in Rome, Boutique Hotel Campo de’Fiori, was ok. We did get the apartment as our room, which was nice, however we had to climb three flights of stairs and did not get any help from the hotel. It was supposed to be an apartment on the first floor. With that said the location was right in the heart of a lot of restaurants, daily open market and close to everything.
Our tour guide for the coliseum in Rome was AWESOME! I did not get his name, but he was very knowledgeable and knew all the right places to take us for breathtaking views. He was very passionate about his job.
Our tour guide for the walkie foodie tour was also AWESOME! Next time I will do a foodie tour first thing so I know how to spot authentic Italian food! I highly recommend Goumetaly for any foodie tour!
Tania, our tour guide for Cinque Terre, she was AWESOME as well! She took her time and was very knowledgeable about the villages we visited. We had lunch at il Baretto and the food was delicious and plentiful! There was a problem with the train running more than an hour late to take us back to the town where the car was parked. Tania and her team were on top of the situation and had a taxi pick us up and take us to the car to keep on schedule.
I greatly appreciated the local assistant in Venice. Navigating Venice for the first time would not have been easy on our own!

Local specialist: Marta Toso
Marta
Marta Toso
Local specialist in Venice, Italy | Replied on Mar 28, 2024

Ciao Sarah!
Thank you for taking the time to share feedback about your trip.
It was a great pleasure to work with you and I am very happy that you enjoyed your experience. It's wonderful to know that our outstanding local guides had a significant impact on your trip.
I wish you all the best,
Arrivederci!
Marta