Kimkim Trip Reviews for Italy

We had a great experience on our trip. Our initial local specialist, Monica, was great - helped organize our trip in line with our goals. Fabio, who took over for Monica at a later date, was good but not quite as helpful as Monica and we had a little more of a challenge getting the billing details correct.

Once in Italy, Lucia, our concierge, was quite helpful. Guides were excellent at all of our stops - great knowledge and helpful advice for restaurants and other activities. Hotels were all very good. Transfers all occurred flawlessly.

The only minor complaint about hotels is that the Hotel Villa Flori - Lake Como was a bit far from restaurants and attractions in Como, a fairly long walk. The desk staff at that hotel was not as helpful as at other hotels - one clerk didn't speak English all that well. That said, the hotel was still excellent.

Hotel Reviews

Grand Hotel Cavour

Florence

Very nice. Rooftop deck fabulous. Very conveniently located.

Authenticity & Character

Location

Very near the Domo. Walking distance to main attractions

Staff

Cleanliness & Comfort

Park Hotel Argento

Levanto

Our favorite. The staff was exceptional. Beautiful patio views. Shuttle service was great. Restaurant was very good.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private guided tour of the Uffizi and Accademia Galleries (4 hours)

Florence

The guide was very knowledgeable and experienced. Did a great job on the tour while navigating the crowds.

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Private Excursion to Siena & Chianti Wine Region

Florence

A great day. Our driver was exceptional, very enthusiastic and conversational. All of the stops were excellent, especially the visit to Sienna and the wine tasting/lunch at Casa Rosa.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Wanna be Italiano - Florence cooking class and market tour

Italy

We didn't have very high expectations, however our chef, John was terrific. The class was well-run and informative. The meal we prepared as a group was great.

Quality of Experience

Food

Guides, Drivers and Staff

Hike the Villages of Cinque Terre

Italy

We had to make some adjustments to this tour because of weather-related cancelation of the next day's boat tour, but our tour guide was very good. Downside was that the tour was during a holiday weekend, and trains were exceptionally crowded, uncomfortably so. The next day we had great fun hiking between villages with notably smaller crowds.

Quality of Experience

Guides, Drivers and Staff

Transport

Trains too crowded - try to schedule for less-busy times.

Private Cruise to discover the cinque terre

Cinque Terre

Cancelled because of high surf.

Guided Tour by public ferry of Lake Como - Explore Bellagio

Italy

Very enthusiastic guide. The ride on the public ferry, lunch and walking tour in Bellagio was great.

Quality of Experience

Guides, Drivers and Staff

Transport

In general, the service provided by KimKim was okay, but there were a couple of things that could've been optimized. 1. We were never provided an itemized breakdown of trip costs. Having worked with other trip planners in the past, this was odd to me and made me feel like there was a lack of transparency. When asked, I was told that's just not what they do, but why can't I know exactly where my money is going? 2. We were a group of 5 grown women traveling together and it was only after I looked at the itinerary in detail I learned that one of our hotel stays had 3 people in one room together and 2 women sharing a bed. This was not an acceptable arrangement and was not called out initially. We ended up changing to have 3 rooms but I think this should've been called out ahead of time. 3. While we were actually on the trip, there was a mixup where the on call planner thought we were staying in a completely different villa and sent our driver to the wrong place. I don't know how that happens and it did put us to a late start for our tour that day. The next day, I had to remind her again that the meeting point suggested was no where near our villa before she made the change.

Hotel Reviews

The Five Rooms Napoli

Naples

The location of this hotel was good, but it was very bare bones and felt more like a hostel. Beds were not comfortable and breakfast was not very good.

Location

Luxury Villa in Sorrento

Sorrento

Loved this villa, it was well appointed and had a good location. We liked that each room has its own bathroom.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Exclusive Capri Boat Tour by Sorrento

Italy

Great activity and great boat guides

Full Day Tour: Positano, Amalfi & Ravello

Italy

Great activity and driver. Ciro was great and we loved his karaoke machine. We also likes the Lemon Experience for lunch.

Quality of Experience

Guides, Drivers and Staff

Transport

Naples Pizza Tour

Naples

We liked the places we stopped on this tour and the food but we didn't think our guide was supposed to just leave us before we finished dinner.

Quality of Experience

Guides, Drivers and Staff

Our trip was a relatively short visit to the Amalfi Coast for our son and daughter-in-law's wedding. We had specific constraints on arrival and departure dates and events we needed to attend. We also had some free time we wanted to occupy with special tours and experiences, and we needed transport between the various appointments. Deborah Boarolo was exceedingly helpful in guiding us to prepare a trip plan that provided everything we were looking for. When we arrived in Naples, we were met with our local concierge, Debora (Debz) Rimonti and our first driver to get comfortably transferred from the airport to our first hotel. During our stay, Debz was very helpful whenever we had questions or needed to make minor changes to the timing of our plans. Our first full day in Naples included a walking tour of the city with local guide Sonia (unfortunately I don't recall her last name), which was an excellent way to learn some of the history of this vibrant city. Each of our local drivers were extremely punctual, professional, and also provided interesting information of the area. Overall, we had an excellent experience in Naples and the Amalfi Coast, and we credit the Kim Kim team with making that happen.

Hotel Reviews

Santa Chiara Boutique Hotel Naples

Naples

We loved staying at the Santa Chiara Boutique Hotel in Naples. The hotel was located in the heart of the old city, with narrow, cobblestone streets and old buildings. The staff was super friendly and attentive, and the room was comfortable and enjoyable. This hotel had a feeling like it was run by a small family, which made it feel intimate and personal.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Corallo

Sorrento

Our stay at Hotel Corallo on the Amalfi Coast was a bit of a mixed experience. While the staff was attentive and the hotel was more polished and formal, our room was quite small and the towels looked old and thin. The breakfast selection was large and enjoyable, but we're not sure if we would return to this hotel in the future.

Authenticity & Character

More polished and formal hotel

Location

Staff

Cleanliness & Comfort

Activity Reviews

Street Food Tour in Naples

Italy

We loved our street food tour in Naples with our local guide, Sonia. She did a great job taking us down various streets and explaining the history of the area. We found this activity to be really engaging and enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

Group pizza making class

Italy

Our group pizza making class was entertaining and informative. We learned about the best ingredients and techniques for making pizza, and even made our own dough. The dinner afterward was delicious and the company was great

Quality of Experience

Guides, Drivers and Staff

Transport

Visit of the Amalfi Coast villages with wine tasting and lunch at Tenuta di San Francesco

Italy

Our visit to the Amalfi Coast villages and wine tasting at Tenuta di San Francesco was excellent. It was fun to climb up into the mountains and visit the old winery. The lunch prepared by the family was delicious, and the tour of the vineyard and winery afterward was a great experience.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Lemon Grove- Mozzarella Farm in Sorrento area

Italy

Our food tour in Sorrento was a highlight of our trip. We visited a lemon grove, cheese making farm, and enjoyed an oil tasting and limoncello tasting. The only downside was an unexpected encounter with a cat at the cheese-making portion of the tour, which caused some allergy issues.

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Italy was amazing! The tours setup by Chiara were great. All the tour guides knew a lot of information and the small groups were perfect. It was so nice to not be in a huge tour group. We had a great mix of scheduled tours and time to explore the cities ourselves. It was also easy to reach Storywalking when we were late for one of our tours. The hotels Chiara picked were beautiful as well! Overall it was a great trip, and having someone knowledgeable plan it made it less stressful and I could just enjoy it!

Maria was fantastic! She was patient and accommodating as we fine tuned the details of our trip to pure perfection! Everything was luxurious just like we wanted! No detail
Was missed. Highly recommend

Activity Reviews

Full Day Tour: Positano, Amalfi & Ravello

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Exclusive Capri Boat Tour by Sorrento

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Our personal concierge and our guides were very knowledgeable, very articulate and very fun. Our first guide, Simona, is an expert in all things Florence in particular the art and history of Florence. She set a standard for others to Follow.

Our Driver,Simone, to the Chianti region and Siena, added personal touches and really went above and beyond. We later learned that the girls in the winery we visited referred to him as Sean Connery! Gabriella in Piza was great, and Lucia in Levanto and the Cinque Terra was truly amazing and had a command of the Italian Train system, like no other. Even though our boat tour was cancelled due to wind ( thanks for the refund Fabio) Levanto and the Cinque Terra may have been our favorite!
Svetlana in Como was fun gave us a peek at Italian Pop Culture. The trip ended in Milan with Barbara, who knows art, in particular the Opera at La Scala, shopping and even taught us songs that Italian school children learned.

The drivers were all professional and on time and while the pace was rigorous everything just worked. I could not imagine having a better first trip to Italy!

The tour was well planned and we thoroughly enjoyed all the locations on the tour. But one would always hope that vacation could last a bit longer so that we could have spent more time in Palermo, Noto and Taormina especially!

Special accolades go to our friendly guide Rachele in Palermo who is extremely professional and has a wealth of knowledge to share; Selina our top notch expert guide for Piazza Armerina; and Roberta our very informative guide in Lake Como who is both enlightening and entertaining.

All in all we had a fabulous time and wouldn't say no to revisit Sicily!

I was initially skeptical but Fabio and Kimkim did not disappoint! If you are reading this and maybe on the fence, don’t be, you won’t regret it. AND if you are lucky enough to have Fabio, you will be in great hands! We had high expectations and a short planning time and Fabio did amazing listening to our wants and must haves for our trip to Sicily. In the end we had a well thought out trip planned for us and everything coordinated, the usual stress was removed! We spent a little extra and Fabio did a great job at getting us drivers to take us to the sights we couldn’t walk to as well as we had some private tours vs. group. Highly recommend these in Sicily if in the budget! The tour guides (Max, Alessandra, Julia, Larissa and Greta!) were amazing and we felt like we were visiting friends who were giving us a tour. They were all so knowledgeable, fun and just great people. It was our anniversary and Fabio added some great touches to make the trip special as well. Lastly, the accommodations, were all in great locations, staff were super helpful and spoke English and made our stays easy and welcomed. We were so pleased with Fabio, and Kimkim, we will use the service again. We couldn’t have planned a better trip ourselves and this was so stress free! Don’t wait, see the world!

Hotel Reviews

Grand Hotel et Des Palmes

Palermo

Such a great hotel! The interior is well done and its location is fantastic to walk to shops, sights in Palermo, and restaurants. The staff were all super helpful and very polite and accommodating. Of the places we stayed throughout Sicily (3 places) this was the best. Also, what really stood out was the breakfast and the staff at breakfast! They were amazing, polite and high attention to detail to help the customers. You will not be disappointed here.

Authenticity & Character

Just a beautiful hotel

Location

Perfect location for Palermo, shops, historic sites and food!

Staff

Super thoughtful and helpful. Especially the staff in the dinning room!

Cleanliness & Comfort

The best hotel we stayed at in Sicily (out of 3 hotels).

Hotel Villa Carlotta

Taormina

Wonderful views, walk to all the shops and restaurants! Have breakfast looking outside at the water and Mt. Etna it was amazing! If you can, stay in the tower room! Definitely worth it and amazing! Would definitely recommend!

Authenticity & Character

Such a unique hotel with historically personality. Especially the tower room!

Location

Amazing location for walking to everything with wonderful views.

Staff

Staff were super helpful, polite and spoke English with us.

Cleanliness & Comfort

The entire place was very clean and the room was super comfortable.

Grand Hotel Wagner

Palermo

We stayed here for less than 24 hrs due to flight schedule but so that is the only reason not giving 5 stars. The hotel has a more old world style than the others we stayed at but was really nice (not old world dirty). Staff were all very nice and helpful. If we stayed longer we could give more of a review

Authenticity & Character

Old world character

Location

Great location to shops and restaurants

Staff

Staff was great and polite and helpful

Cleanliness & Comfort

Room was super clean

Activity Reviews

Palermo Street Food Tour

Palermo

Alessandra was so much fun and made this experience so enjoyable! It is worth checking out the markets and doing this tour to learn some background and history.

Quality of Experience

Guides, Drivers and Staff

Transport

Explore Palermo & Ballarò Market

Palermo

Max was amazing and such a knowledgeable person! He made this tour and was super accommodating so we could avoid what we already have seen and instead see Mondello.

Quality of Experience

Guides, Drivers and Staff

Max our guide was so much fun and such a great person! By the end he was one of our friends we could just hang out and have dinner with!

Transport

Monreale & Cefalù | Full Day

Palermo

Two beautiful locations for very different reasons. Overall Cefalu was probably the winner with its amazing views and fun shops. Both are worth the visit and Julia our guide was great.

Quality of Experience

Guides, Drivers and Staff

Transport

Segesta & Erice Full Day

Palermo

Quality of Experience

Guides, Drivers and Staff

Larissa was a book of knowledge! We learned so much for her during this visit, much of which was not the usual information.

Transport

Mt. Etna Tour on a 4x4 Jeep with Local Winery

Taormina

Quality of Experience

The views of Etna and going into the cave was special

Food

Wine pairing and location was fantastic. Food was amazing that was paired.

Guides, Drivers and Staff

Our guide was very nice and knowledgeable.

Transport

Evening Food Tour of Catania

Taormina

Great experience and definitely worth having a guide to show you the best places.

Quality of Experience

Guides, Drivers and Staff

Greta our guide was so much fun! She was full of information and had us laughing a lot. We will always remember Greta and the fun we had eating the street food in Catania!

Transport

Just returned from our first trip to Italy and we couldn't have done it without the help of Alessandro. This was by far the best trip we have ever been on and are already planning when we are going back! Alessandro listened to exactly what our needs were with 2 teenagers and customized an amazing itinerary. From hotels, private drivers, trains, tours- Alessandro did it all for us! He was always available to answer questions and checked in daily during our trip. I am so happy I found KimKim and can't recommend them enough. The best 50th birthday gift for my husband and memories to last a lifetime!

Chiara did a great job understanding what we wanted from the trip and help set it up to match the interests of our party. The guides we had all along the trip were great and very knowledgeable. They were able to gauge the specific interests of our group and play more to them. We didn't have a single bad tour or guide. Really appreciate the small group setting. We had one small issue with flights arriving and she was quickly able to accommodate handling transfer for the group that got delayed.

Hotel Reviews

Lancaster Hotel

Milan

The location of the hotel was great. It is just a little tired and needs some refreshing.

Authenticity & Character

Location

Easy to walk to many of the historical sights and shopping. Lots of restaurants and cafes nearby.

Staff

Cleanliness & Comfort

The hotel is a bit tired and needs some updating.

Hotel Orto De' Medici

Florence

The hotel is in a great location and the staff were very helpful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Dei Mellini

Rome

The location was super and the staff were very helpful.

Authenticity & Character

Location

Easy walking distance to everything you needed - shopping, the Colliseum, Vatican City and restaurants.

Staff

Cleanliness & Comfort

Activity Reviews

Colosseum Tour with Underground, Arena & Gladiator Gate with Roman Forum

Rome

The guide we had was very knowledgeable and did a great job of understanding our specific interests and could easily adapt her focus to our interests. Also was very good about giving restaurant suggestions and other must see things in the City.

Quality of Experience

Guides, Drivers and Staff

Transport

Tuscany Vespa Tours

Florence

We absolutely loved this tour. The company was great and did a great job making sure that everyone was competent in driving. The scenery was amazing and it was a great way to tour the Tuscany area.

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican, Sistine Chapel & Saint Peter's Basilica

Rome

The tour guide was very knowledgeable and again, adapted the tour to our specific interests. Being able to do this first thing in the morning ahead of the crowds is a must.

Quality of Experience

Guides, Drivers and Staff

Transport

Lake Como and Bellagio – Full Day Trip from Milan with Cruise

Italy

This is a must do tour. Getting a full tour of Lake Como is amazing and a great way is via boat.

Quality of Experience

Guides, Drivers and Staff

Transport

Emi and Francesco were absolutely amazing. Emi did a fantastic job planning the trip of our dreams, while Francesco was fast and accommodating - making our time there a breeze! When our train was canceled last minute, it literally took 10 minutes for them to book us a new way of transport, saving the day and our trip. We will absolutely be using this service again and have already recommended it to all our friends and family. Thank you, thank you!

Hotel Reviews

Rome Times Hotel

Rome

Friendly, accommodating - first-rate service all around. Highly recommend.

Authenticity & Character

Location

A quick walk to some of the best places to see and surrounded by fantastic restaurants.

Staff

Cleanliness & Comfort

Antica Torre di Via Tornabuoni

Florence

Beautiful hotel with friendly staff. Amazing stay all around.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Rome in a Day Tour with Colosseum and Vatican Museums guided tours

Rome

Good, semi-private tour. Guide got into a few weird religious things, however, that didn't feel relevant or needed.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Florence walking tour on Medici's footsteps

Florence

Fantastic and informative walking tour. The guide was funny, smart, and enjoyable to listen to.

Quality of Experience

Guides, Drivers and Staff

Transport

Duomo tour with Brunelleschi's dome & secret terraces

Italy

An absolutely amazing tour. The guide was affable and knowledgable - and incredibly patient and comforting when I ended up succumbing to my fear of heights.

Quality of Experience

Guides, Drivers and Staff

Transport

Accademia Gallery Tour

Florence

The tour guide was funny, smart, and enjoyable to listen to. Highly recommend.

Quality of Experience

Guides, Drivers and Staff

Transport

Uffizi Galleries Tour

Florence

A wonderful experience with a fantastic guide. Thoroughly enjoyed and learned a lot.

Quality of Experience

Guides, Drivers and Staff

Transport

Rome Walking Tour

Rome

Beautiful tour that really helps you acclimate to the city. The tour guide was gregarious and funny - we enjoyed learning from her.

Quality of Experience

Guides, Drivers and Staff

Transport

As a family, we recently embarked on an incredible trip to Italy over spring break, and it was truly a trip of a lifetime! We visited Rome, Naples, Florence, and Milan and saw all the major tourist attractions in each city, including attending an AC Milan soccer match. We are so grateful to our travel agent, Fabio Ilardi, for his exceptional planning, coordination, and responsiveness throughout the 10-day journey.

From the moment we landed in Florence to our final stop in Naples, every aspect of our trip was meticulously planned by our travel agent. The hotels they arranged for us were ideally located, allowing us to explore each city's highlights easily. The tickets they secured for the soccer match in Milan were fantastic, and we cheered on the team with the local fans, creating unforgettable memories.

We were in awe of the iconic landmarks in each city, from the historic ruins in Rome to the vibrant streets of Naples. Our travel agent's recommendations for local cuisine were spot on, and we indulged in delicious Italian food at every stop.

What truly set our trip apart was our travel agent's exceptional coordination and responsiveness. Their attention to detail and professionalism was evident in every aspect of our journey, and their passion for travel shone through. We felt confident and well taken care of throughout our trip, which allowed us to relax and fully immerse ourselves in the Italian culture and history.

We are immensely grateful to our travel agent for creating an unforgettable Italian adventure for our family. Their expertise and dedication to ensuring a seamless and memorable trip are truly commendable. We highly recommend their services to anyone planning a trip, and we look forward to planning future adventures with them.

Thank you, Fabio Ilardi and Italy Bespoke Tours, for making our Italy trip a dream come true!

Andre Christian and Family.

All my guides were super special.
We enjoyed the experience very much. It is our second time using the service.
Sonia was a great help.
Alexxa in Italy kept the itinerary flowing.
Guides and choferes alike were terrific.

Hotel Reviews

Hotel Ruzzini Palace

Venice

Very well located.

Authenticity & Character

Location

Accessibility, easy to walk around

Staff

Cleanliness & Comfort

Rooms

Glam Boutique Hotel

Vicenza

Hotel not bad. Breakfast could be better.

Authenticity & Character

Small rooms

Location

Staff

Cleanliness & Comfort

Small rooms

Due Torri Hotel

Verona

Love the hotel and it’s location

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Hotel Trento

Trento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Funi

Bergamo

Authenticity & Character

Modern hotel in a mountain

Location

Staff

Cleanliness & Comfort

Hotel Villa Flori

Como

Spectacular. My favorite. Well located. Beautiful view. Very comfortable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Uptown Palace Milan

Milan

Authenticity & Character

Location

Construction right in front.

Staff

Cleanliness & Comfort

Activity Reviews

Private walking guided tour of Venice highlights

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

Venice Gondola Ride

Venice

Must do experience

Quality of Experience

Guides, Drivers and Staff

Transport

Great help putting our trip together. We had some requests like bird watching and cheese making and Maria set it all up. Everything was seamless, which meant more time to enjoy the trip.

Andrea was so very patient and accommodating with us from day one. In the end, we wound up with the perfect trip from the pick up at the airport in Rome to the drop off in Venice. The hotels, drivers and tour guides were all fantastic. Rome, Maria Paola took us around and showed us everything including the perfect gelato place. In Florence, Simonea was incredible and we learned so much from her. Alessandro, our driver to Pisa went out of his way to show us the most beautiful spot in Venice and even recommended a great place for dinner back near our hotel. In Venice, Enrico showed us all around Doge’s Palace and went as far as the jails. The trip was impressively perfectly planned and can’t wait to go on another.

Hotel Reviews

Hotel Fellini

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Roma

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ca' Pozzo Inn

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Rome Private Guided Walk

Rome

Maria Paola was our guide who was just fantastic. She was with us for 3 days. You can tell she loves what she does

Quality of Experience

Guides, Drivers and Staff

Vatican Museums and Sistine Chapel - private guide

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Museum and Sistine Chapel skip the line ticket

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum & Roman Forum skip the line ticket

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Colosseum and Roman Forum - Private guide

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Florence private guided walk including Accademia Gallery

Florence

Quality of Experience

Guides, Drivers and Staff

Transport

Pisa guided walk

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

The Jewels of Venice (St. Mark & Doge Palace)

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

Everything about our trip was truly "Perfecto!" Irene was very responsive throughout the entire planning process and created exactly the itinerary that we wanted. We spent 2 nights in Venice, 3 in Florence and 2 in Rome. I was so impressed with every tour guide. Each and every one was so professional and so knowledgeable. I loved the personal nature of our tours being just for our group of 3 or a very small group. The personal and friendly nature of these tours made each day a joy! I can see how having a good guide to show the highlights of Florence and the Uffizi galleries is extremely important. The Tuscany wine trip was also very enjoyable as we toured with three other couples. It was wonderful to get to know people from all over the world. We were also extremely pleased with our hotels in each city. The location of each one was close enough to the action to make it easy to walk to many places, but quiet enough to feel relaxed. Each hotel had a local feeling and also with all the amenities you would expect in a 4 star hotel. And the breakfasts...fantastic! All of our transportation went off without a hitch thanks to all of the arrangements by Irene. We are so thankful for Irene and the beautiful trip that she arranged for us. We would definitely use KimKim again in the future!

Hotel Review

Hotel Santa Maria Novella

Florence

Extremely beautiful, artistic decor. Old world feeling with all the modern conveniences. Probably my favorite hotel of my trip. Front desk very helpful. Location is perfect on Santa Maria Piazza.

Authenticity & Character

The decor is beautiful and very historic feeling.

Location

Love being able to see the Santa Maria Novella church from our window. Wonderful piazza area - not too busy - just right!

Staff

Very helpful front desk - excellent help with restaurants.

Cleanliness & Comfort

Beds very comfortable.

Activity Reviews

Venice Private Evening Stroll with Gondola

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican Guided Tour

Rome

Thank goodness this tour was a skip the line tour. You should try to do the tour that is in the morning before it opens. Our tour guide, Barbara, was very good, but the whole experience would have been even better in the morning. It just didn't work out for our timeline. Do the morning tour if you can get it!

Guides, Drivers and Staff

So knowledgeable!

Trastevere Afternoon Aperitivo & Food Tour

Rome

This evening was super fun! Our guide, Ali, was so knowledgeable and fun - we enjoyed each stop. Great food and nice to be in this old part of Rome. Definitely recommend!

My mom and I had the absolute BEST time! We kept saying throughout the trip how amazing everything Alberto arranged for us was! I gave him a vague idea of what we wanted and some feedback and he created the perfect trip. Our personal tour guide, Pedro, in Florence was great! We learned so much and had a nice stroll through the city. The hotel in Florence was the perfect location. Right on a less busy square with a rooftop terrace with wine and snackes. The winery in Chianti was magical. It's like it's own little village. There is one restaurant on the property and a wine bar that has food as well. We did tour into the cellars and then had a four course meal paired with wines. It was amazing. We think our favorite was the wine experience on the Amalfi coast at Le Vigne di Raito. The owner was so lovely and inspiring! It was really cool to see the workings of the small vineyard after being at the large winery. The drivers were all phenomenal and went above and beyond to make sure we were taken care of and knew where we were going.
Alberto stayed in touch with us throughout the trip. I had so much confidence that he would be able to help us if we had any issues.

Hotel Reviews

Hotel Palazzo Guadagni

Florence

Amazing location with extremely kind staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Castello di Fonterutoli

Fonterutoli, Siena

Beautiful remote location! Perfect for a relaxing few days. The staff at the onsite restaurant and wine bar were so kind! They made us feel so welcomed!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Floridiana

Amalfi

The location of this hotel is right in the heart of Amalfi! It was perfect. It was a little chilly while we are there but there is a beautiful rooftop where guests can relax. The staff was so kind and the breakfast was in this charming room with great food.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Walking Tour of Florence

Florence

Pedro was so great! He was extremely knowledgeable. I am so happy Alberto suggested this. It was a very cool way to see the city.

Quality of Experience

Guides, Drivers and Staff

Transport

We just walked down the steps of our hotel and he was there!

Wine & Food Experience in the Tuscan Countryside

Italy

The cellar was amazing! Unlike anything I have ever seen. The food pairing at the Osteria was delicious. I was expecting a light lunch, not a four course meal with wine pairings! It was delicious.

Quality of Experience

Food

Guides, Drivers and Staff

Wine Tasting and Lunch in Amalfi Coast

Italy

This was our favorite experience! It was just the two of us and the small staff on the vineyard. The owner cooked us a delicious meal and her guide was knowledgeable. The views were beautiful!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Overall, the experience was excellent. Elena and Kim Kim did a great job planning out travels, every thing worked out smoothly in regards to transportation, all the drivers and tour guides were on time.

Venice
We arrived into Venice in the morning from an overnight flight, we were really tired from travels. We went to our hotel and the front desk notified us that rooms would not be ready till afternoon. Admit that the hotel in Venice was not the original hotel Elena had suggested, it was a hotel we found on our own. Overall the hotel and location was great, but wish the front desk would have just told us to go and tour the city and come back as we waited for several hours for the room. When we got our keys to the room, the house service was still cleaning the tub. This was probably the only hiccup, otherwise, our tour guide Natasha was great, we enjoyed the city, Gondola Ride, and the tour of St. Mark's Basilica and the Doge Palace, a great site to see!

Tuscany
We stayed in agritourism at San Leonino in Siena. The hotel and views were great!! This was a our headquarters as we went and toured the area of Tuscany, went to cheese farm and Wine tasting in Montepulciano. Tuscany is a beautiful place. On our free day, we loved our driver from the day before (Silvia) and hired her to take us on a day trip to Florence, which was great she showed us pretty much all the highlights of Florence!

Amalfi Coast
We stayed in Positano, due to weather, we had to reschedule our itinerary. Initially were scheduled for a day trip to Capri Island with a private boat tour around the island. However, the boat group had to cancel it and we were also scheduled for a sunset cruise which was also cancelled. It was surprisingly sunny and weather was overall okay, but due to wind currents for the first few days we were there did not go on the cruise. Elena and her team notified us while we were on the Train in advance and kept us updated throughout the trip. Since the private boat tour to Capri was cancelled, they made arrangements for transportation and a ferry to Capri Island from Sorrento, gave us a refund for the sunset cruise. This worked out well as we were also able to see Sorrento and enjoy the city, Capri Island was beautiful!

Rome
We were able to see the Colosseum, Roman Forum, Pantheon, Spanish Steps, Trevi Fountain, and a private tour of the city with our tour guide. Before our trip, we had expressed that we wanted to see and spend time at the Vatican. We were there on the 6th before Good Friday, as the impression we were told that everything was booked on Good Friday. We were under the impression we would see the Basilica as well, however, our tour only included the Vatican Museum and Sistine Chapel. This was initially disappointing as we thought the Basilica was included in the Vatican Tour. Rome is very hectic this time of the year, so everything did feel rushed. We expressed to our tour guide we did want to see the Basilica. She expressed to us that it was likely going to be closed the next day and our best chance to see it would be now, it was 530pm, she told us it would be open till 7pm, when we got into the line for the basilica, they did not let anyone in after 6pm. However, they said they would be open again tomorrow. Prior to booking our trip, we inquired about the possibility of attending mass on Good Friday. The Swiss Guard has the mass tickets so our best chance was to talk to them when were there. As expected, there was of course no mass tickets available. Luckily, the next day we had scheduled a Free Day for Good Friday for the chance to attend mass and maybe catch the pope. We came back the next day early morning to stand in line, entering the Basilica is free for everyone which we were not aware. We had a very pleasant experience in the Basilica as it was early morning and only few people were there, as my wife is Catholic, this was an amazing experience for her. We took our time around the Basilica, were able to do some prayers as well. Also, the top of the Basilica, the Cupola has tickets available to purchase. They did close the basilica at Noon in preparation for evening mass, we thought we could at least stand outside and watch from the monitors, as we were satisfied from the morning. We spent the day hanging out, and we saw people entering the basilica before mass time, we thought these were only people with mass tickets, but after asking around , I found out anyone can go inside the Basilica for mass!! The mass tickets were to just sit in the front, but we were able to get in, stand in the back and attend mass, and we saw the pope!

Overall, experience with Kim Kim and Elena was great. If there were any hiccups, Elena and Andre were reachable and kept us updated. The only feedback I would give is about Rome, there appeared to be a lot of misinformation that maybe unknown, our tour guide frankly gave us wrong information. But fortunately, it worked out perfectly the next day, as we had a very pleasant experience in the basilica, attending mass, and seeing the pope from a distance! I will use Kim Kim again in the future and I do recommend Elena and Andre.

Hotel Reviews

Palazzo Veneziano Venice

Venice

Overall, the hotel is great and prime location. The front desk made us wait for several hours to get into our room, wish they would have told us that room would not be ready till 2pm, exact check in time, instead of telling us to keep waiting all day for the rooms to be cleaned, and the house service was still cleaning the jacuzzi on the patio when we got our keys and checked in.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Villa Gabrisa

Positano

Views from the romantic suite are amazing! Staff was very friendly as well.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Belvedere di San Leonino

Castellina in Chianti

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Degli Artisti

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hidden Venice and cicchetti experience

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Gondola ride

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

VENICE MASTERCLASS: DOGE PALACE'S AND ST. MARK'S BASILICA AND EXCLUSIVE TERRACES WITH SKIP THE LINE VISIT

Venice

Quality of Experience

Guides, Drivers and Staff

Transport

Cheese farm visit and tasting in Pienza area

Italy

Pienza time at your leisure

Italy

Went to Florence instead, Silvia was great.

Day trip to Capri Island from The Amalfi Coast - small group

Italy

Pompeii ruin visit with a private guide

Italy

Rome Private Guided Walk

Rome

Colosseum and Roman Forum - Private guide

Rome

Colosseum & Roman Forum skip the line ticket

Rome

Vatican Museums and Sistine Chapel - private guide

Rome

Rushed

Vatican Museum and Sistine Chapel skip the line ticket

Rome

Rushed

KimKim and the local tour guides and services took care of everything! Our family was able to just enjoy each city and our time together. Valeria was very knowledgeable and flexible in developing our trip plan, finding unique experiences to keep our kids engaged and our local concierge Barbara was absolutely amazing! Would definitely recommend KimKim to others and would use again for our future travels.

Hotel Reviews

Ai Reali Hotel Venice

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Brunelleschi Florence

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mediterraneo Hotel Sorrento

Sant Agnello

Authenticity & Character

Location

Staff

Cleanliness & Comfort

47 Boutique Hotel

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Orienteering tour in Venice (for families and teenagers)

Italy

Silvia was incredible! She was very energetic and highly knowledgeable.

Quality of Experience

Guides, Drivers and Staff

Transport

Venice Gondola Ride

Venice

Quality of Experience

Mask Making workshop

Venice

Getting to interact with a mask maker and learn more about her craft was incredible. Being in the shop with her and it being just our family made this experience very unique and it exceeded our expectations!

Quality of Experience

Guides, Drivers and Staff

Early afternoon biking in Florence

Florence

Great way to see the highlights of the city!

Quality of Experience

Guides, Drivers and Staff

Transport

Florence Walking Tour and Accademia Visit

Florence

It was great to have someone local and knowledgeable pointing out the highlights. Lucia pivoted after learning that we had done the bike tour to show us sights that we hadn’t already been to and additional made sure to end the tour where we were hoping to go next.

Quality of Experience

Guides, Drivers and Staff

Path of Gods hiking

Italy

We ended up opted for a different trail at the recommendation of our guide due to the weather. It was a beautiful costal hike and included a stop at a small farm for brunch which our kids loved. Our guide Luca was incredible, highly recommend!

Quality of Experience

Guides, Drivers and Staff

Transport

We loved our trip to the Amalfi coast. Alberto was knowledgeable, very friendly and helpful and all the experiences he organized for us were absolutely wonderful. Highly recommended!

Hotel Reviews

Hotel Residence

Amalfi

Beautiful hotel, very well located, very friendly personnel. Wonderful restaurant as well.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Hotel Santa Lucia Naples

Naples

Beautiful hotel, very well located, comfortable. Very good restaurant as well.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Wine Tasting and Lunch in Amalfi Coast

Amalfi Coast

Beautiful experience, excellent wine, place and authentic lunch.

Quality of Experience

Guides, Drivers and Staff

Transport

Fiat 500 Tour

Italy

Fun and wonderful experience. Andrea is very friendly and knowledgeable of the area. We really enjoyed our tour.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Transfer to Naples with Visit of Pompeii

Italy

Our driver Antonio went above and beyond- the best. Tour guide Daniela was wonderful, very knowledgeable and friendly.

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Walking Tour of Napoli

Naples

Daniela is a wonderful guide, she is very knowledgeable, friendly and kept it all interesting for us and our kids even on a rainy day.

Quality of Experience

Guides, Drivers and Staff

Transport