Kimkim Trip Reviews for Italy

4.8
Based on 899 ratings
Read 899 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Kimkim was wonderful in planning our trip to ...
Italy | Jul 26 - Aug 7, 2022

Kimberly
Kimberly E.
White Plains, NY | Reviewed on Aug 16, 2022

Kimkim was wonderful in planning our trip to Italy. They made a personalized trip that engaged the entire family. From our seven year old who hung on every word from our wonderful tour guide explaining about gladiators at the coliseum , to our teenagers who loved hiking the Path of the Gods, it was perfect for us. Our drivers were prompt and engaging and tour guides were extremely knowledgeable. The variety of activities meant something for everyone.

Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Sep 12, 2022

Dear Kimberly and John,
Thank you for your kind words! I am so happy that your had a wonderful experience in Italy and that the activities meant something for everyone! Thank you again for your trust, valuable comments and for sharing your happy, family trip photos! You all look great!!
Wishing you many more wonderful & safe travels!
Irene

Had a great time in Italy with Maria and her ...
Italy | Jul 24 - Aug 7, 2022

M
Mark S.
New York, NY | Reviewed on Aug 15, 2022

Had a great time in Italy with Maria and her crew! All of the arrangements, transfers, reservations etc were smooth. We loved all the tours and the amazing tour guides in Rome, Florence and Venice. We got to enjoy all of the sites on a stress free trip. Thanks to Maria and everyone at Storywalkers.

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Aug 16, 2022

Hi Mark, I hope you're well!
Thank you so much for your kind words, it was a pleasure helping you have a smooth and unforgettable trip. We really appreciate you taking the time out to share your experience :)

I wish you and your family the best.

Our family vacation through Italy was wonderf...
Italy | Jul 26 - Aug 7, 2022

K
Kimberly E.
White Plains, NY | Reviewed on Aug 14, 2022
Our family vacation through Italy was wonderful. With KimKim's help there was something for each member of our family. We experienced tours that engaged everyone from our seven year old, our teenagers and ourselves. The experiences were designed with each of our interests in mind and tour guides were extremely knowledgable and personable. Everything from the amazing food tour and winery to the cultural experiences were carefully planned during a busy travel season.
There was confusion over...
Read more

Our family vacation through Italy was wonderful. With KimKim's help there was something for each member of our family. We experienced tours that engaged everyone from our seven year old, our teenagers and ourselves. The experiences were designed with each of our interests in mind and tour guides were extremely knowledgable and personable. Everything from the amazing food tour and winery to the cultural experiences were carefully planned during a busy travel season.
There was confusion over a locale to begin one of our tours which Kim Kim quickly solved by ensuring we were able to join another tour an hour later and the problem was quickly resolved.
Our transfers went smoothly between cities and within cities and drivers were quick to explain details about locations and make suggestions on activities.
Thank you for your assistance in having a wonderful time with our family.
Kimberly & John Emmert

Hotel Review
Hotel Olimpia
Venice

Great hotel. Convenient location outside of the business. Comfortable beds and wonderful surprise to have a balcony overlooking the canal.

Authenticity & Character
Venetian Feel
Location
Removed from crowds but not out of the way
Staff
Wonderfully helpful
Cleanliness & Comfort
Perfectly clean
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Sep 12, 2022

Dear Kimberly and John,

Thank you so much for your kind words and your valuable feedback!
I'm more than happy that the trip plan turned into a wonderful family trip, and that all family members enjoyed the tours, from your little one, to your teens to you, the parents!
It was a great pleasure working with you, and I will love assist you in planning your next expedition, to Greece this time!

All the best,
Irene

Memorable Italy and Greece
Italy | Sep 25 - Oct 4, 2021

S
Shyam N.
Canada | Reviewed on Aug 13, 2022
The trip to Italy and Greece is one of our most memorable trips. Eleni understood our requirements perfectly and arrange the stays, travel and other arrangements to perfection. We were given choices of unique farm stays, borgos which we would not have found otherwise. Especially in Greece, we would have never ventured into Meteora and Zagori region without Eleni's inputs. That part of the world is magical and is one which we would have never figured out without the advice of a local... Read more

The trip to Italy and Greece is one of our most memorable trips. Eleni understood our requirements perfectly and arrange the stays, travel and other arrangements to perfection.

We were given choices of unique farm stays, borgos which we would not have found otherwise. Especially in Greece, we would have never ventured into Meteora and Zagori region without Eleni's inputs. That part of the world is magical and is one which we would have never figured out without the advice of a local specialist like Eleni.

She was very patient with my multiple queries and made changes as needed.

Would love to travel to Greece and Italy again with her support.

Best wishes

Local specialist: Eleni Fotiou
Eleni
Eleni Fotiou
Local specialist in Athens | Replied on Aug 14, 2022

Dear Shyam,
thank you very much for your beautiful words and for the opportunity you gave me to design one of the best road trips in both Italy and Greece I have ever designed!
I am looking forward to hosting you again in Italy and Greece and I wish you safe travels!
Eleni

Our trip to Italy was AMAZZZING! Thanks to A...
Italy | Jul 31 - Aug 10, 2022

V
Veronica S.
Elmhurst, IL | Reviewed on Aug 13, 2022
Our trip to Italy was AMAZZZING! Thanks to Andrea's help, it was flawless. I will always recommend and use KimKim when I plan international trips. Every detail from hotel choices, train schedules, car pickups and the selection of tours were impeccable. Andrea checked in with us multiple times throughout our trip and it was comforting knowing that Andrea was a phone call away if we had any issues. Andrea is extremely professional as was the entire Kim Kim crew. I could not be happier... Read more

Our trip to Italy was AMAZZZING! Thanks to Andrea's help, it was flawless. I will always recommend and use KimKim when I plan international trips. Every detail from hotel choices, train schedules, car pickups and the selection of tours were impeccable. Andrea checked in with us multiple times throughout our trip and it was comforting knowing that Andrea was a phone call away if we had any issues. Andrea is extremely professional as was the entire Kim Kim crew. I could not be happier with our trip and Andrea's recommendations at every level. Thanks for helping our family plan the trip of a lifetime! You are aweome!

Hotel Reviews
Hotel L'Orologio
Authenticity & Character
Location
beautiful views of the Grand Canal
Staff
Cleanliness & Comfort
Hotel Palazzo Murat Positano
Positano

The setting is beautiful and I loved the view of the Mediterranean from the pool. The entire staff was very helpful and Rosita was amazing! So lovely and warm!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Degli Artisti
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
The Jewels of Venice (St. Mark & Doge Palace)
The Jewels of Venice (St. Mark & Doge Palace)
Venice
Cicchetti guided experience
Cicchetti guided experience
Venice

Giovanni was lovely

Quality of Experience
Guides, Drivers and Staff
Transport
Florence private guided walk including Accademia Gallery
Florence private guided walk including Accademia Gallery
Florence

She as an excellent guide and very knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Uffizi Gallery Guided  Visit (private guide)
Uffizi Gallery Guided Visit (private guide)
Florence

She was a very knowledge and interesting guide with a vast knowledge of the art history. Enjoyed the tour a lot

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Capri Island from The Amalfi Coast - small group
Day trip to Capri Island from The Amalfi Coast - small group
Italy

In retrospect, I would have preferred to have rented a more luxurious faster boat. The captain was excellent, but the boat was not very comfortable. It was a long ride, over an hour and a half, and the seats were not very comfortable. I had a better experience in Nice renting a faster and more comfortable boat. We did enjoy swimming in the grottos, but I should have selected a more comfortable boat.

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum and Roman Forum - Private guide
Colosseum and Roman Forum - Private guide
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
St. Peter's, Vatican Museums, Sistine Chapel and St. Peter Basilica - private guide
St. Peter's, Vatican Museums, Sistine Chapel and St. Peter Basilica - private guide
Rome

She was an excellent guide with tremendous knowledge.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Aug 13, 2022

Thank you very much Veronica for your nice words. I am really glad you enjoyed your itinerary and it was a great pleasure working with you at this itinerary.

Our Family's Dream Trip
Italy | Jul 13 - Jul 25, 2022

Angelo
Angelo C.
Lafayette, CO | Reviewed on Aug 12, 2022
This past July my wife, daughter, and I enjoyed the most incredible trip through central and southern Italy. Francesca, our travel specialist, arranged wonderful hotels, engaging tours, and very reliable transfers. Our trip began in Rome at the 47 Boutique Hotel which, while small, was modern, charming, and ideally located. We were a short walking distance from Trastevere and all the sights in Centro Storico. Then, in Sorrento, we stayed at the Grand Hotel President which had stunning views... Read more

This past July my wife, daughter, and I enjoyed the most incredible trip through central and southern Italy. Francesca, our travel specialist, arranged wonderful hotels, engaging tours, and very reliable transfers. Our trip began in Rome at the 47 Boutique Hotel which, while small, was modern, charming, and ideally located. We were a short walking distance from Trastevere and all the sights in Centro Storico. Then, in Sorrento, we stayed at the Grand Hotel President which had stunning views of the coast. While there, we took trips to Positano, Amalfi, and Ravello with Colomba from I Go Travel. Colomba could not have been more friendly, and she was wonderful with our 10 year old daughter. We were also driven by her brother Giuseppe from Naples to Sorrento and then from Sorrento to Pescara. I would highly recommend Giuseppe (also from I Go Travel) for any transfer travel needed in Central/Southern Italy. In Pescara, the final leg of our trip, we stayed at Villa Maria Hotel which had gorgeous grounds, a delicious restaurant, and a number of beautiful pools. While in Pescara, we got to meet Francesca and thank her in-person for helping to arrange the ideal itinerary. From the planning to the trip itself, she was available, collaborative, and highly responsive. We will be forever grateful to her and all the guides for helping create a trip rich with such beautiful memories.

Local specialist: Francesca Cichella
Francesca
Francesca Cichella
Local specialist in Abruzzo, Italy | Replied on Aug 18, 2022

Ciao Angelo & Family!
First of all, let me say thanks to you! For choosing me as your personal travel advisor, for trusting me, and for putting your dreams in my heands.
It's been so nice to assist you during the whole process, and finally being able to meet you in person in Pescara!
Traveling is an investiment of time and money, and I am so happy that you have invested your time and money in creating memories that will stay with you for a long time.
A presto!
Francesca

Girls turn 50 trip!
Italy | Jul 22 - Aug 4, 2022

Jennifer
Jennifer W.
Manchester, NH | Reviewed on Aug 12, 2022
We cannot describe how happy we were with the level of professionalism and attentiveness we had working with kimkim. Andrea and Giustino took excellent care of us virtually. If ever we had a question they were right there to answer us. They made sure we had everything we needed, hotels, train tickets, restaurant recommendations, excursions, etc. Perfection. Truly. The experience they booked us was better than we could have hoped. Our guides were excellent, especially Isadora in... Read more

We cannot describe how happy we were with the level of professionalism and attentiveness we had working with kimkim. Andrea and Giustino took excellent care of us virtually. If ever we had a question they were right there to answer us. They made sure we had everything we needed, hotels, train tickets, restaurant recommendations, excursions, etc. Perfection. Truly.

The experience they booked us was better than we could have hoped. Our guides were excellent, especially Isadora in Bologna. She was very knowledgeable and a blast to spend the day with. Peter at the Hotel Gardena was very helpful and a hoot. Everyone at the family owned and operated Hotel Reginella in Positano were lovely. We would definitely stay with them again. And we cannot forget the boys on the boat to Capri. They made the day super fun. We really did have a trip of a lifetime. Turning 50 in Italy was a dream come true.

My sister was so impressed with kimkim she is booking her Argentina trip with them.

Thank you so very much Andrea for being so wonderful. We hope to work with you again someday.

Jennifer, Jeralyn, and Melissa

Hotel Reviews
Hotel Gardena Venezia
Venice

Everyone there made our stay special. Especially Peter. We miss you Peter!!! Jennifer, Jeralyn, and Melissa

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Reginella Positano
Positano

Thank you all for being so wonderful and taking such good care of us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Art Hotel Orologio
Bologna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Giustino Cacciotti

Brilliant! Do not hesitate!! This is our seco...
Italy | Jul 24 - Jul 29, 2022

A
afshine g.
Rocklin, CA | Reviewed on Aug 11, 2022
Brilliant! Do not hesitate!! This is our second time using Kim Kim as a travel service. Their team was incredible, there for us at every stop, and moment of need. Even when things didn’t go as planned (which can happen) their members were diligent & present by phone, text, email immediately. Cannot recommend them strongly enough. Their suggestions for things to do as a family, excursions, hotel recommendations were perfect! Read more

Brilliant! Do not hesitate!! This is our second time using Kim Kim as a travel service. Their team was incredible, there for us at every stop, and moment of need. Even when things didn’t go as planned (which can happen) their members were diligent & present by phone, text, email immediately. Cannot recommend them strongly enough. Their suggestions for things to do as a family, excursions, hotel recommendations were perfect!

Hotel Reviews
Borgo di Pietrafitta Relais
Castellina in Chianti

stunning

Authenticity & Character
Location
Vistas
Staff
Cleanliness & Comfort
Casa Howard Firenze
Florence

Fun & well located. Great staff recommendations

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Modigliani
Roma

Good location & helpful staff

Authenticity & Character
Location
G
Staff
Cleanliness & Comfort
Activity Review
Vatican Guided Tour
Vatican Guided Tour
Rome

Wonderful ! Was not enough time - even at 3.5 hours

Quality of Experience
Seeing everything
Guides, Drivers and Staff
Answered all my questions
Transport
Great guide & experience
Local specialist: Tasos Mylonas

Perfect Last Minute Planning
Italy | Jun 29 - Jul 12, 2022

Christina
Christina M.
Haltom City, TX | Reviewed on Aug 11, 2022
Vale was a dream to work with as we planned our trip only weeks before. She seamlessly moved us from Rome to Sicily and back to Rome and took my husband's medical restrictions into consideration for daily activities. All of the drivers and guides were top-notch. Read more

Vale was a dream to work with as we planned our trip only weeks before. She seamlessly moved us from Rome to Sicily and back to Rome and took my husband's medical restrictions into consideration for daily activities. All of the drivers and guides were top-notch.

Activity Reviews
 Etna Wine tasting
Etna Wine tasting
Italy

Our guide, Dennis, was one of a kind. Not only did he have personality for days, but he was also so very caring. My husband has a few medical issues and could not quite make it up to the top of our tour. Dennis ensured he was comfortable and safe as we continued our trek, always keeping my husband in sight. The winery...gorgeous! Everyone was so friendly, and the food and wine were superb.

Quality of Experience
Food
Guides, Drivers and Staff
Dennis!
Transport
 Private Colosseum, Forum Tour & Palatine hill
Private Colosseum, Forum Tour & Palatine hill
Rome

Our guide was a scholar and kept us engaged for the entire 3 hours. She was so wonderful that we were spoiled, and no other guide after could quite compare.

Quality of Experience
Guides, Drivers and Staff
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Small group tour of Vatican City , Sistine Chapel & saint Peter's Basilica
Rome

The place is just dripping in art. It is very obvious that the guide had a script that she had to stick to, so asking questions was sometimes futile.

Quality of Experience
Guides, Drivers and Staff
Rome Underground & Catacombs Tour
Rome Underground & Catacombs Tour
Rome

Super interesting tour.

Quality of Experience
Guides, Drivers and Staff
Private golf cart tour
Private golf cart tour
Rome

This was a perfect way to the city. Our guide took us to locations we would never have seen if we had tried to walk or take individual tours. The cart was pleasant and quiet, which allowed us to ask questions quite easily.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Aug 11, 2022

Hi Christine,
thanks for your kind words.
I really enjoyed planning your " almost last- minute" trip!
I am so sorry we couldn't meet and doing together the aperitivo tour.
Next time...!
Valeria

Amazing! Beyond expectations!
Italy | Jul 22 - Aug 4, 2022

Melissa
Melissa D.
Ashburn, VA | Reviewed on Aug 11, 2022
This trip was beyond expectations. Every detail was considered and the places visited were amazing. In Venice, Bologna, and Rome we began our first day with a walking tour. This was a great way to orient ourselves to the cities and sights. The highlight for us was a tour with Isadora in Bologna where we visited a parmesan factory, learned about Balsamic Vinegar, made our own pasta, and visited a Proscuitto factory. She was spectacular and the tour owner was a hoot! With all there is to... Read more

This trip was beyond expectations. Every detail was considered and the places visited were amazing. In Venice, Bologna, and Rome we began our first day with a walking tour. This was a great way to orient ourselves to the cities and sights. The highlight for us was a tour with Isadora in Bologna where we visited a parmesan factory, learned about Balsamic Vinegar, made our own pasta, and visited a Proscuitto factory. She was spectacular and the tour owner was a hoot! With all there is to see and do in Italy we would not go back to Bologna again. Positano was one of the most magical places visited. The Amalfi coastline is just as beautiful in person as it is in pictures. You will need to spend some time on a boat to fully appreciate the beauty!

If planning a trip to Rome, give yourself at least four full days in this magical city. There is so much to see and absorb. It's incredibly hot in the summer so plan to get out VERY early before all the tourists swarm the popular spots and take a break in the afternoon. You will do A LOT of walking so bring comfortable shoes.

Our trip was arranged with plenty of time for exploring on our own and private planned excursions. Andrea was our point of contact at KimKim and was ALWAYS available to answer questions. I can not recommend KimKim enough and if you are planning a trip to Italy then Andrea and Giustino are the people to pull this together for you. Amazing experience and I will 100% use them again to plan our trip back!!!

Hotel Reviews
Hotel Gardena Venezia
Venice

The people here were amazing and the location was perfect. However, hotel is very outdated with stained furniture and carpets, barely functioning A/C, hair dryer from 1970, and uncomfortable beds. This is a 2-3 star hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Reginella Positano
Positano

A family-owned and operated hotel that was so lovely!!! It was in a perfect spot with a 15 minute walk to the beach.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Continental
Sorrento

Beautiful hotel in a central part of Sorrento! Loved the roof top pool and bar!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Parlamento Boutique Hotel
Rome

Hotel was in the heart of Rome! However, it is VERY small and located in a building with 2 other hotels. There are virtually no amenities so don't expect anything beyond a room and a 1 person elevator. The staff was okay but overall not very friendly. This is a 3 star hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Art Hotel Orologio
Bologna

This was not our hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hidden Venice and cicchetti experience
Hidden Venice and cicchetti experience
Italy
Bologna guided visit
Bologna guided visit
Bologna
Food day including Balsamic Vinegar, Parma ham and Parmigiano Reggiano - from Bologna
Food day including Balsamic Vinegar, Parma ham and Parmigiano Reggiano - from Bologna
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Winery visit and wine tasting in the Amalfi Coast
Winery visit and wine tasting in the Amalfi Coast
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day trip to Capri Island from Sorrento - small group
Day trip to Capri Island from Sorrento - small group
Italy
Rome Private Guided Walk
Rome Private Guided Walk
Rome
Rome food walk - private group
Rome food walk - private group
Rome

This was underwhelming and did provide anything new. Waste of time that could have been spent doing other things.

Local specialist: Giustino Cacciotti

Dream Trip to Italy
Italy | Jul 3 - Jul 17, 2022

S
sangita s.
Briarwood, NY | Reviewed on Aug 10, 2022
We had a wonderful and dream trip to Italy. This was our first time using kimkim and Jessica from Storywalking. Jessica could not have have been more helpful with her suggestions. She was spot on with our itinerary. We visited Venice, Florence, Rome and Amalfi. We also did day trips to Cinque Terre, Sienna, Pisa, Lucca and San Gimignano. We thoroughly enjoyed all the activities that Jessica had booked for us. We would rate Jessica 10/10 for last minute flexibility, given we had an 11 and a... Read more

We had a wonderful and dream trip to Italy. This was our first time using kimkim and Jessica from Storywalking. Jessica could not have have been more helpful with her suggestions. She was spot on with our itinerary. We visited Venice, Florence, Rome and Amalfi. We also did day trips to Cinque Terre, Sienna, Pisa, Lucca and San Gimignano. We thoroughly enjoyed all the activities that Jessica had booked for us. We would rate Jessica 10/10 for last minute flexibility, given we had an 11 and a 14 year old with us. Not only was Jessica understanding and accommodating, she provided on the spot alternatives based on the changing weather and moods 😀Thank you so much Jessica!!! We can't wait to come back to Italy!!

Activity Reviews
Cinque Terre Private Day Tour from Florence with Lunch
Cinque Terre Private Day Tour from Florence with Lunch
Italy

Beautiful place. Loved it.

Quality of Experience
Everything
Food
Guides, Drivers and Staff
Transport
Awakening the Duomo: exclusive early entrance to cathedral, baptistery and Brunelleschi's Dome
Awakening the Duomo: exclusive early entrance to cathedral, baptistery and Brunelleschi's Dome
Florence

Such an wonderful experience

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Pisa and Lucca Tour from Florence
Private Pisa and Lucca Tour from Florence
Italy

Loved Lucca. Awesome place and food.

Quality of Experience
Guides, Drivers and Staff
Transport
Private sunset Boat tour
Private sunset Boat tour
Italy
Vatican Tour & Sistine Chapel
Vatican Tour & Sistine Chapel
Rome

Loved the tour and the guide

Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Aug 10, 2022

Thank you very much Sangita!! It was a great pleasure!! I will wait for you for your next trip to Italy! Arrivederci!

Perfect trip planned by an amazing company
Italy | Jul 23 - Jul 29, 2022

S
steve s.
Mesa, AZ | Reviewed on Aug 09, 2022
Our family is usually hesitant to use travel agents, we prefer to do everything ourselves. This year though, we decided to take a chance with kimkim, and we couldn't have been more happy with the results! We had 7 perfect days in Italy and Greece, with just the right mixture of seeing as much as possible while taking days off to relax. Our tour guides were all very knowledgeable, friendly, and more than happy to customize our experience. The travel team is also very responsive and flexible,... Read more

Our family is usually hesitant to use travel agents, we prefer to do everything ourselves. This year though, we decided to take a chance with kimkim, and we couldn't have been more happy with the results! We had 7 perfect days in Italy and Greece, with just the right mixture of seeing as much as possible while taking days off to relax. Our tour guides were all very knowledgeable, friendly, and more than happy to customize our experience. The travel team is also very responsive and flexible, able to make changes with short notice. One morning we had missed our timeslot for a Colosseum tour, but our tour guide and travel agents worked together to get us there and squeeze us in, despite the usually strict time slots. Ina, our travel agent who coordinated the trip, offered to give us a tour of Athens. She was really friendly and fun to be around, and we greatly appreciated her time and knowledge of the area. Overall, we couldn't be more impressed with this company and are looking forward to future trips with them!

Hotel Review
Aenea Superior Inn
Rome

It looks unassuming from the outside, but it has a nice, quiet charm to it. The staff are all friendly and every morning you get two bags of croissants and bread rolls. The hotel is tucked away from the busy streets, but it's an easy walk to the metro and getting a taxi isn't difficult.

Authenticity & Character
It looks unassuming from the outside and blends in with the buildings next to it, which is very different from the large hotels near it, so it feels more local and authentic.
Location
Easy accessibility to popular tourist attractions and great food. If we weren't on a schedule, then we would walk everywhere.
Staff
The receptionist was very friendly and pointed out attractions and how to get to them on a map.
Cleanliness & Comfort
The rooms were kept tidy and we were given control over the air conditioning unit, which was much appreciated since we went in July and the weather was hot.
Local specialist: Ina Gaydarova
Ina
Ina Gaydarova
Local specialist in Athens, Greece | Replied on Aug 10, 2022

Hello, Steve, Deb, Hannah, and Ethan!

Thank you for giving me the opportunity to be a part of your family trip to Italy. Our team, local partners and I, highly value your opinion and we all thank you for your positive feedback and kind words. I'm so happy to hear you had such a wonderful time and judging from the photographs you shared here, I can tell you've made some great lasting memories. You are a lovely family and I wish you happiness as well as many more beautiful pictures together from around the world.

All the best,
Ina

Trip to Amalfi Coast organized by Chris Gravas
Italy | Aug 3 - Aug 7, 2022

Janet
Janet M.
Lubbock, TX | Reviewed on Aug 09, 2022
I had used Kim Kim previously for a trip to Greece in 2018 and was very pleased with their services so I contacted them again and Chris Gravas was assigned as my travel specialist. He is fantastic! From the very beginning he was on top of things. First he wanted a phone call to get a feel for what I was looking for, after that we corresponded via text and email to make sure my trip was tailored exactly the way I wanted it. He responds to emails and texts within minutes (of course during work... Read more

I had used Kim Kim previously for a trip to Greece in 2018 and was very pleased with their services so I contacted them again and Chris Gravas was assigned as my travel specialist. He is fantastic! From the very beginning he was on top of things. First he wanted a phone call to get a feel for what I was looking for, after that we corresponded via text and email to make sure my trip was tailored exactly the way I wanted it. He responds to emails and texts within minutes (of course during work hours). All through out our trip he was in contact with me making sure everything was going according to plan. I always had a way to communicate with him during the trip so I was always confident that IF something came up I could contact him. However he is so organized and so on top of things that nothing "comes up". Chris is so fantastic that I also had him plan my son's honey moon in Greece and he has also planned trips in Italy for 2 of my sisters in law. Chris has planned the most amazing tours, activities, etc for our trips! The great thing about Kim Kim is that you can personally request a travel specialist and Chris is my ONLY choice! As mentioned above he has planned 4 excellent trips for our family!!

Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Aug 09, 2022
Dear Janet, Thank you so much for your kind words and your appreciation of my services! I was very glad to have had the chance to plan these trips for you, your son's honeymoon, and your sisters' in law trips to Italy as well. You have been a total pleasure to work with, always providing detailed feedback regarding all the elements of your trip, so as to ensure a smooth and flawless experience. I am mostly happy that you ultimately had a great time, and that is of course our commitment as... Read more

Dear Janet,

Thank you so much for your kind words and your appreciation of my services! I was very glad to have had the chance to plan these trips for you, your son's honeymoon, and your sisters' in law trips to Italy as well. You have been a total pleasure to work with, always providing detailed feedback regarding all the elements of your trip, so as to ensure a smooth and flawless experience.

I am mostly happy that you ultimately had a great time, and that is of course our commitment as local specialists in Italy and Greece. I cherish the chance to plan another trip for you, either in Italy, or (why not?) in Greece, so that I also get the chance to meet you in person as well.

I wish you all a smooth and pleasant return to everyday life, with the beautiful vibes from your trip lasting until next summer, and your next vacation!

All my best,
Chris

Venice, Florence, and Rome Trip
Italy | Aug 2 - Aug 7, 2022

Susan
Susan M.
Midland, TX | Reviewed on Aug 08, 2022
Chris did an amazing job orchestrating every event and excursion and tour for our trip to Italy! From the smallest detail, his directions were clear and precise! We were greeted at the airport by a water taxi in Venice and taken to the sweetest hotel!! We felt like guests in someone’s home and the service there was amazing. We enjoyed watching the gondolas drivers out front with our breakfast. This hotel set the tone for our entire trip to Italy! Andres, our tour guide in Venice, was... Read more

Chris did an amazing job orchestrating every event and excursion and tour for our trip to Italy! From the smallest detail, his directions were clear and precise!

We were greeted at the airport by a water taxi in Venice and taken to the sweetest hotel!! We felt like guests in someone’s home and the service there was amazing. We enjoyed watching the gondolas drivers out front with our breakfast. This hotel set the tone for our entire trip to Italy!

Andres, our tour guide in Venice, was TOP NOTCH!!! His background was in architecture, he was born and raised in Venice, and was extremely personable. His accent was beautiful but he was able to communicate easily in English!!

The quick train ride to Florence was a nice way to see the surrounding area. We enjoyed our tour but our guide wasn’t as seasoned but communicated well. Unfortunately, we were only there for 24 hours and that just wasn’t long enough to get a feel of the area. Next time, we will plan to spend some time at a Vineyard outside of the city.

We loved Rome and all of its history! The Colosseum was unbelievable and our guide was extremely knowledgeable. He poured tons of information into 3 hours. However, his broken English made it very difficult to understand much of what he said.

Later that evening, we took a FABULOUS cooking class. Davida and Aaron taught us how to make two types of pasta, two kinds of sauces, and homemade tiramisu. It was a small group of eight and so enjoyable. It will be one of our favorite memories of Italy.

The next day, we went on a food tour and also saw the marketplace. Luca was our tour guide and made sure our experience was very enjoyable. We also had an evening food tour that we canceled so our last night in Rome could be at an enjoyable restaurant. It was an exhausting but AMAZING adventure for our family! We plan to go back so we can also see the coast line areas. I imagine that trip to be more relaxing. I will definitely be calling Chris with the Kimkim team to make those arrangements.

Hotel Reviews
Hotel Antiche Figure
Venice

This was our favorite hotel by far!! ❤️🇮🇹 It was quaint and sweet and comfortable. The owners went out of their way to make us feel completely at home. They had an enormous breakfast spread and little tables out front where we could watch the gondola drivers prepare for the day. I highly recommend Hotel Antiche Figure in Venice!!

Authenticity & Character
The decor was very authentic to Venice and it was charming!
Location
Gondolas out front and just over the bridge was the train station and lots of shops and restaurants.
Staff
The staff went out of their way to be helpful and accommodating in every way. They kept saying to us, “Please, you are as if at home!”
Cleanliness & Comfort
Everything was immaculate and very comfortable too!
Grand Hotel Baglioni Firenze
Florence

Our hotel room was very comfortable and nice. We were able to get checked in a little earlier than normal and the staff was very accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Palace
Rome

This hotel was very beautiful. Because of our early tours we never got to eat breakfast but the bar and dining area seemed nice. I wanted so badly to give this hotel a higher rating but we weren’t able to get much sleep because the bed was extremely uncomfortable. The hotel sheets were very scratchy and the pillow was as hard as a rock which was disappointing for such a nice hotel. My husband and I could feel every spring in the mattress and we tossed and turned literally for hours both nights and woke up feeling exhausted and sore. I don’t understand how a Hotel of this caliber can miss the mark in such a big way on the bed. I feel it’s so unfortunate to give what “appeared” to be a five star hotel only three stars. Sadly, we would not recommend this hotel.

Authenticity & Character
Nothing very memorable except that it was nice.
Location
This was a 10 minute drive to anywhere we were going so we did need a taxi for most anything we did.
Staff
Cleanliness & Comfort
Needs new mattresses, hotel quality pillows and sheets!
Activity Reviews
Day at Leisure in Venice
Day at Leisure in Venice
Venice

Our tour guide was fabulous!! He had a beautiful accent but his English was easy to understand. The pace of the tour was leisurely and enjoyable and so informative. Our guide with native to Venice and an architect major so he shared many things that most guides may not know. Left this tour and highly recommend!

Quality of Experience
Guides, Drivers and Staff
Our amazing guide!!
Transport
Easy access to train station!
Essential Venice
Essential Venice
Venice

Excellent experience with our tour. Our guide was an architect major and was able to share details that I don’t think many guides would know. He was exceptional and easy to communicate with. We thoroughly enjoyed this tour.

Quality of Experience
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Aug 09, 2022
Dear Susan, Thank you so much for your kind words and appreciation of my services! I am very happy to have worked with you in planning this amazing trip for your family in Italy, and I will gladly help you again for your next vacation, in Italy and/or (why not?) in Greece! I would be very happy if you decided to come to Greece next summer, so that I can get to meet you in person as well. What great photos have you uploaded, you all look fabulous, thank you for these! Also, thank you for... Read more

Dear Susan,

Thank you so much for your kind words and appreciation of my services! I am very happy to have worked with you in planning this amazing trip for your family in Italy, and I will gladly help you again for your next vacation, in Italy and/or (why not?) in Greece! I would be very happy if you decided to come to Greece next summer, so that I can get to meet you in person as well.

What great photos have you uploaded, you all look fabulous, thank you for these!

Also, thank you for your detailed feedback regarding the guides as well as the hotels, we always wish to receive as much information as possible in order to improve in certain areas, as we always aspire to offer our travelers the best.

Wishing you a smooth return to everyday life and really hoping to get the chance to work with you again and hopefully meet you in person as well!

All the best,
Chris

Northern Italy
Italy | Jul 24 - Aug 1, 2022

Rosanne
Rosanne W.
Pensacola, FL | Reviewed on Aug 08, 2022
Our first excursion was to ride the train into the alps. We loved it. It was so beautiful. Recommend highly. Great experience.
Our visit to Lake Como was great. Very beautiful lake. We rode around it on a ferry. Then went to a fabulous restaurant for lunch. We were celebrating our anniversary (50th) and my son and Daughter-in-law’s 20th anniversary. Our grandkids went swimming in the lake after lunch. Very nice day. Roberta did a great job.
We stayed in the Santa Rosa Grand Hotel in Milan....
Read more

Our first excursion was to ride the train into the alps. We loved it. It was so beautiful. Recommend highly. Great experience.
Our visit to Lake Como was great. Very beautiful lake. We rode around it on a ferry. Then went to a fabulous restaurant for lunch. We were celebrating our anniversary (50th) and my son and Daughter-in-law’s 20th anniversary. Our grandkids went swimming in the lake after lunch. Very nice day. Roberta did a great job.
We stayed in the Santa Rosa Grand Hotel in Milan. Very nice hotel.
Florence: I can’t remember the name of the hotel in Florence but it was nice. This hotel had the best breakfast.
Half our group went into the Tuscany wine region next. We visited several wineries and also went to the Italian/US WW2 memorial for US soldiers killed in this region. Very moving! Extremely well done. Thank you Claudio for taking us there.
The other half had a rather harrowing experience riding bikes on a bike tour in the old city. The guide was not good. She actually rode off and left them. The gelato making was a success though. Everyone loved that.
The Cinque Terra was kind of a disaster due to the fact that our driver spoke NO English and had never been to the area before. We were expecting an English speaking guide but that didn’t happen. Our driver just dumped us out and indicated we should meet him back there at 4. Because we had expected to have a guide we didn’t really look into the possibilities. We ended up riding the train to Monterosso where the kids went swimming and we did some shopping. The tour company offered to pick us up there to try to make up for the completely non-English speaking driver. Since the driver had never been there before, we had a hard time finding each other. Definite an experience.
We had great helpers with our train transfers. They all did a good job.
Venice: Nice Hotel, my son had a private terrace. Large private terrace. We went on a city tour through Basilica San Marco-and the Doge palace. Nice tour with Allyssa. She was very knowledgeable but a bit overly so. We were pretty exhausted and struggled a bit…maybe if it hadn’t been so hot! Our visit to the Academy was, of course, one of the highlights. We also did a food tour. The adults enjoyed it. The kids, not so much. The gondola ride was great. Everyone really enjoyed it.
Train transfer back to Milan was great and uneventful. Flew out the next day.

Hotel Reviews
Grand Hotel Cavour
Florence

The rooms were nice. The breakfast was the best! Drip coffee, yea!

Authenticity & Character
Location
City Central!
Staff
Cleanliness & Comfort
Star Hotel Rosa Grand
Milan

Very nice hotel. Clean and beautiful. Nice breakfast. Could have used more electrical outlets. Always a struggle in an older hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bonvecchiati Palace
Venice

Beautiful hotel. Great breakfast. Staff was very helpful. My son’s room had a large terrace. Very large terrace with a nice view. Ask for that room!

Authenticity & Character
This hotel is beautiful
Location
Location is great
Staff
Cleanliness & Comfort
Very clean. Nice beds
Local specialist: Fabio Fasone
Fabio
Fabio Fasone
Local specialist in Venice, Italy | Replied on Oct 11, 2022
Ciao Rosanne,
Thank you very much for your review
I am glad you had a great time in Lake Como, and that you liked
I am very sorry that the day at the Cinque Terre was not nice and your driver spoke no English this never happened with our supplier we strive to provide the best top ou passengers and we constantly check with our supplier that we have a longstanding realtions ship, this fact, of course, will make us reconsider to use this supplier in the future.
I am also very happy you like the...
Read more

Ciao Rosanne,
Thank you very much for your review
I am glad you had a great time in Lake Como, and that you liked
I am very sorry that the day at the Cinque Terre was not nice and your driver spoke no English this never happened with our supplier we strive to provide the best top ou passengers and we constantly check with our supplier that we have a longstanding realtions ship, this fact, of course, will make us reconsider to use this supplier in the future.
I am also very happy you like the hotels and our guides.
Thank you again for having traveled with us and I will be very happy to arrange another trip to Italy for you.
Best regards
Fabio

Cecilia was amazing and very helpful. Me and ...
Italy | Oct 26 - Oct 28, 2023

Ari
Ari F.
Edison, NJ | Reviewed on Aug 07, 2022
Cecilia was amazing and very helpful. Me and my wife had an amazing time. We needed to make multiple adjustments due to the heat and other things and Cecilia made it all happen. Thank you so much!!! Read more

Cecilia was amazing and very helpful. Me and my wife had an amazing time. We needed to make multiple adjustments due to the heat and other things and Cecilia made it all happen. Thank you so much!!!

Activity Review
Morning Colosseum, Roman Forums and Palatine Hill
Morning Colosseum, Roman Forums and Palatine Hill
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Cecilia Ventura
Cecilia
Cecilia Ventura
Local specialist in Rome | Replied on Oct 31, 2022

Hi Ari!

Has been a pleasure for me to arrange your trip to Italy! :)
Hoping to have you all here soon <3

Thank you,

Cecilia
Meet and Greet

Couldn’t have asked for better service
Italy | Jul 22 - Aug 4, 2022

Jeralyn
Jeralyn W.
Metairie, LA | Reviewed on Aug 05, 2022

We only dealt with Giustono in the beginning, but then were being expertly managed by Andrea, whom we cannot say enough about. He answered our calls, texts, questions in a timely manner and KILLED IT every time!!! I loved the experience so much, I’m working with another KimKim referral for next year’s trip to Argentina. 😊

Local specialist: Giustino Cacciotti

Our Trip to Radda in Chianti, Florance and Sorrento
Italy | Jul 22 - Jul 30, 2022

N
n h.
Ankeny, IA | Reviewed on Aug 02, 2022
Fabio was very nice to work with. I think he was a little busy as sometimes we didn't hear back. We also didn't quite get the level of detail and communication that we would have liked to understand what he had planned and feel comfortable and confident in our trip. For instance, we asked for a boating experience and didn't realize until we got to the boat place that what he booked was a 9-hour excursion that was more focused on visiting towns than boating. We did very much appreciate some... Read more

Fabio was very nice to work with. I think he was a little busy as sometimes we didn't hear back. We also didn't quite get the level of detail and communication that we would have liked to understand what he had planned and feel comfortable and confident in our trip. For instance, we asked for a boating experience and didn't realize until we got to the boat place that what he booked was a 9-hour excursion that was more focused on visiting towns than boating.

We did very much appreciate some of the concierge's help while we were there. Our luggage was lost and she was very helpful in tracking it down and getting it to us. And the drivers were always on time. We didn't understand the purpose of the person who met us in Sorrento, as he didn't live there and didn't provide any helpful info. Neither he nor the concierge could help us with local restaurant info, etc.

We also didn't really understand who to ask for questions we had and felt like one person would say, no ask the other person, etc. which wasn't great.

We did really love the person who was with us in Radda, Felipo. We are glad we did too as even though we thought we were getting booked on totally different excursions, he ended up leading them all - a biking tour, a hiking tour, and even a cooking class.

All in all, we had a great trip, but feel there are some kinks that Kim Kim, etc. should work out.

Hotel Reviews
Hotel Balestri
Florence

Very nice people, updated rooms done quite nicely. Very bizarre collection of Goofy figures in the lobby area that clashed with the vibe of the hotel. Great location. Not a very sound proofed room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Palazzo Leopoldo
Radda in Chianti

Very bare bones hotel. Cheap towels, toilet paper, sheets. You have to pay to get a robe or an extra towel. We could hear word for word conversations of the people outside. It also wasn't cleaned very well, and the AC could not keep up with the extreme outdoor heat. I found most of the staff to be overly formal and one, when we requested an upgraded room, to be on the rude side. It is super old, so if you are looking mainly for historic character and not a higher-end experience, this may work for you.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Capodimonte
Sorrento

We ended up enjoying this hotel, but giving it 3 stars because the first room they put us in smelled strongly of mold and had black mold around two of the vents in the room. It was also right next to the pool so we could hear the people at the pool in our room, and it also did not have hot water. The hotel initially said sorry we are booked when we tried to get another room, but I was persistent and magically they gave us a different room that did not have these issues. We loved that room. The other thing that was a bummer about this hotel was the pool. We had not had a break from our kids in years and so were bummed that the pool was full of kids being kids - it just was not at all relaxing and so we didn't use it other than the initial time we went. Very good breakfast. Really pretty hotel overall.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tough one - the initial room they put us in would get 0 stars, but the one we finally got did not have issues and was great.
Activity Reviews
Private biking tour with lunch & wine tasting
Private biking tour with lunch & wine tasting
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Organic cooking class in a typical farmhouse - semi private
Organic cooking class in a typical farmhouse - semi private
Italy
Quality of Experience
It was lovely, but quite hot
Food
Guides, Drivers and Staff
Transport
Local specialist: Fabio Fasone

Absolutely perfect trip top to bottom.
Italy | Jul 19 - Aug 1, 2022

Michael
Michael G.
Palo Alto, CA | Reviewed on Aug 02, 2022
Absolutely perfect trip top to bottom. White glove service all along. Alessandro was fantastic at both his plan for us and his willingness to work with us as the trip played out. Wonderful trip! Read more

Absolutely perfect trip top to bottom. White glove service all along. Alessandro was fantastic at both his plan for us and his willingness to work with us as the trip played out. Wonderful trip!

Hotel Review
CASTELLUCCIO PALUSSE
Città della Pieve (PG)

The owner of this castle is Katia, a charming woman who is full of life and brings her spirit to her work. Family cooked meals, amazing hospitality. I’d love to stay there again.

Authenticity & Character
Location
Staff
Katia is fanstastic!
Cleanliness & Comfort
Local specialist: Alessandro Bellaguardia
Alessandro
Alessandro Bellaguardia
Local specialist in Italy | Replied on Aug 02, 2022

Ciao Michael, thank you so much for this review! It was a great pleasure to work in the organization of this trip!

Thanks for choosing Italy!

Alessandro

Anniversary trip to Italy
Italy | Jul 16 - Jul 24, 2022

S
Seth D.
Nashville, TN | Reviewed on Aug 01, 2022
Our trip to Italy was a bucket list trip for us without the kids to celebrate an anniversary milestone. Sonia, our trip planner, was diligent in putting together an itinerary that suited what we were looking for and diligently tweaked the plan until it was perfect. She found a real balance of city/lake/mountain that we wanted. We thoroughly enjoyed our private organic Prosecco tasting overlooking the hilly countryside, private pasta making class taught by the most personable chefs, and... Read more

Our trip to Italy was a bucket list trip for us without the kids to celebrate an anniversary milestone. Sonia, our trip planner, was diligent in putting together an itinerary that suited what we were looking for and diligently tweaked the plan until it was perfect. She found a real balance of city/lake/mountain that we wanted.

We thoroughly enjoyed our private organic Prosecco tasting overlooking the hilly countryside, private pasta making class taught by the most personable chefs, and hiking in the Dolomites with tour guide.

We usually plan trips ourselves, but in addition to putting together the trip plan, an unexpected benefit arose when our flight from the US was delayed by a day and Sonia’s team scrambled to adjust all of our arrangements without us having to do the extra work.

We highly recommend KimKim and Sonia in particular!

Local specialist: Sonia Vanzin
Sonia
Sonia Vanzin
Local specialist in Venice | Replied on Aug 01, 2022

Ciao amici! Grazie for your feedback. It was a pleasure to help you plan your anniversary trip and above all meet you in Treviso.
Waiting for you to come back to Italy with the kids! Ciao.

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