Kimkim Trip Reviews for Italy

Our family is usually hesitant to use travel agents, we prefer to do everything ourselves. This year though, we decided to take a chance with kimkim, and we couldn't have been more happy with the results! We had 7 perfect days in Italy and Greece, with just the right mixture of seeing as much as possible while taking days off to relax. Our tour guides were all very knowledgeable, friendly, and more than happy to customize our experience. The travel team is also very responsive and flexible, able to make changes with short notice. One morning we had missed our timeslot for a Colosseum tour, but our tour guide and travel agents worked together to get us there and squeeze us in, despite the usually strict time slots. Ina, our travel agent who coordinated the trip, offered to give us a tour of Athens. She was really friendly and fun to be around, and we greatly appreciated her time and knowledge of the area. Overall, we couldn't be more impressed with this company and are looking forward to future trips with them!

I had used Kim Kim previously for a trip to Greece in 2018 and was very pleased with their services so I contacted them again and Chris Gravas was assigned as my travel specialist. He is fantastic! From the very beginning he was on top of things. First he wanted a phone call to get a feel for what I was looking for, after that we corresponded via text and email to make sure my trip was tailored exactly the way I wanted it. He responds to emails and texts within minutes (of course during work hours). All through out our trip he was in contact with me making sure everything was going according to plan. I always had a way to communicate with him during the trip so I was always confident that IF something came up I could contact him. However he is so organized and so on top of things that nothing "comes up". Chris is so fantastic that I also had him plan my son's honey moon in Greece and he has also planned trips in Italy for 2 of my sisters in law. Chris has planned the most amazing tours, activities, etc for our trips! The great thing about Kim Kim is that you can personally request a travel specialist and Chris is my ONLY choice! As mentioned above he has planned 4 excellent trips for our family!!

Chris did an amazing job orchestrating every event and excursion and tour for our trip to Italy! From the smallest detail, his directions were clear and precise!

We were greeted at the airport by a water taxi in Venice and taken to the sweetest hotel!! We felt like guests in someone’s home and the service there was amazing. We enjoyed watching the gondolas drivers out front with our breakfast. This hotel set the tone for our entire trip to Italy!

Andres, our tour guide in Venice, was TOP NOTCH!!! His background was in architecture, he was born and raised in Venice, and was extremely personable. His accent was beautiful but he was able to communicate easily in English!!

The quick train ride to Florence was a nice way to see the surrounding area. We enjoyed our tour but our guide wasn’t as seasoned but communicated well. Unfortunately, we were only there for 24 hours and that just wasn’t long enough to get a feel of the area. Next time, we will plan to spend some time at a Vineyard outside of the city.

We loved Rome and all of its history! The Colosseum was unbelievable and our guide was extremely knowledgeable. He poured tons of information into 3 hours. However, his broken English made it very difficult to understand much of what he said.

Later that evening, we took a FABULOUS cooking class. Davida and Aaron taught us how to make two types of pasta, two kinds of sauces, and homemade tiramisu. It was a small group of eight and so enjoyable. It will be one of our favorite memories of Italy.

The next day, we went on a food tour and also saw the marketplace. Luca was our tour guide and made sure our experience was very enjoyable. We also had an evening food tour that we canceled so our last night in Rome could be at an enjoyable restaurant. It was an exhausting but AMAZING adventure for our family! We plan to go back so we can also see the coast line areas. I imagine that trip to be more relaxing. I will definitely be calling Chris with the Kimkim team to make those arrangements.

Hotel Reviews

Hotel Antiche Figure

Venice

This was our favorite hotel by far!! ❤️🇮🇹 It was quaint and sweet and comfortable. The owners went out of their way to make us feel completely at home. They had an enormous breakfast spread and little tables out front where we could watch the gondola drivers prepare for the day. I highly recommend Hotel Antiche Figure in Venice!!

Authenticity & Character

The decor was very authentic to Venice and it was charming!

Location

Gondolas out front and just over the bridge was the train station and lots of shops and restaurants.

Staff

The staff went out of their way to be helpful and accommodating in every way. They kept saying to us, “Please, you are as if at home!”

Cleanliness & Comfort

Everything was immaculate and very comfortable too!

Grand Hotel Baglioni Firenze

Florence

Our hotel room was very comfortable and nice. We were able to get checked in a little earlier than normal and the staff was very accommodating.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Hotel Palace

Rome

This hotel was very beautiful. Because of our early tours we never got to eat breakfast but the bar and dining area seemed nice. I wanted so badly to give this hotel a higher rating but we weren’t able to get much sleep because the bed was extremely uncomfortable. The hotel sheets were very scratchy and the pillow was as hard as a rock which was disappointing for such a nice hotel. My husband and I could feel every spring in the mattress and we tossed and turned literally for hours both nights and woke up feeling exhausted and sore. I don’t understand how a Hotel of this caliber can miss the mark in such a big way on the bed. I feel it’s so unfortunate to give what “appeared” to be a five star hotel only three stars. Sadly, we would not recommend this hotel.

Authenticity & Character

Nothing very memorable except that it was nice.

Location

This was a 10 minute drive to anywhere we were going so we did need a taxi for most anything we did.

Staff

Cleanliness & Comfort

Needs new mattresses, hotel quality pillows and sheets!

Activity Reviews

Day at Leisure in Venice

Venice

Our tour guide was fabulous!! He had a beautiful accent but his English was easy to understand. The pace of the tour was leisurely and enjoyable and so informative. Our guide with native to Venice and an architect major so he shared many things that most guides may not know. Left this tour and highly recommend!

Quality of Experience

Guides, Drivers and Staff

Our amazing guide!!

Transport

Easy access to train station!

Essential Venice

Venice

Excellent experience with our tour. Our guide was an architect major and was able to share details that I don’t think many guides would know. He was exceptional and easy to communicate with. We thoroughly enjoyed this tour.

Quality of Experience

Our first excursion was to ride the train into the alps. We loved it. It was so beautiful. Recommend highly. Great experience.
Our visit to Lake Como was great. Very beautiful lake. We rode around it on a ferry. Then went to a fabulous restaurant for lunch. We were celebrating our anniversary (50th) and my son and Daughter-in-law’s 20th anniversary. Our grandkids went swimming in the lake after lunch. Very nice day. Roberta did a great job.
We stayed in the Santa Rosa Grand Hotel in Milan. Very nice hotel.
Florence: I can’t remember the name of the hotel in Florence but it was nice. This hotel had the best breakfast.
Half our group went into the Tuscany wine region next. We visited several wineries and also went to the Italian/US WW2 memorial for US soldiers killed in this region. Very moving! Extremely well done. Thank you Claudio for taking us there.
The other half had a rather harrowing experience riding bikes on a bike tour in the old city. The guide was not good. She actually rode off and left them. The gelato making was a success though. Everyone loved that.
The Cinque Terra was kind of a disaster due to the fact that our driver spoke NO English and had never been to the area before. We were expecting an English speaking guide but that didn’t happen. Our driver just dumped us out and indicated we should meet him back there at 4. Because we had expected to have a guide we didn’t really look into the possibilities. We ended up riding the train to Monterosso where the kids went swimming and we did some shopping. The tour company offered to pick us up there to try to make up for the completely non-English speaking driver. Since the driver had never been there before, we had a hard time finding each other. Definite an experience.
We had great helpers with our train transfers. They all did a good job.
Venice: Nice Hotel, my son had a private terrace. Large private terrace. We went on a city tour through Basilica San Marco-and the Doge palace. Nice tour with Allyssa. She was very knowledgeable but a bit overly so. We were pretty exhausted and struggled a bit…maybe if it hadn’t been so hot! Our visit to the Academy was, of course, one of the highlights. We also did a food tour. The adults enjoyed it. The kids, not so much. The gondola ride was great. Everyone really enjoyed it.
Train transfer back to Milan was great and uneventful. Flew out the next day.

Cecilia was amazing and very helpful. Me and my wife had an amazing time. We needed to make multiple adjustments due to the heat and other things and Cecilia made it all happen. Thank you so much!!!

Activity Review

Morning Colosseum, Roman Forums and Palatine Hill

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

We only dealt with Giustono in the beginning, but then were being expertly managed by Andrea, whom we cannot say enough about. He answered our calls, texts, questions in a timely manner and KILLED IT every time!!! I loved the experience so much, I’m working with another KimKim referral for next year’s trip to Argentina. 😊

Fabio was very nice to work with. I think he was a little busy as sometimes we didn't hear back. We also didn't quite get the level of detail and communication that we would have liked to understand what he had planned and feel comfortable and confident in our trip. For instance, we asked for a boating experience and didn't realize until we got to the boat place that what he booked was a 9-hour excursion that was more focused on visiting towns than boating.

We did very much appreciate some of the concierge's help while we were there. Our luggage was lost and she was very helpful in tracking it down and getting it to us. And the drivers were always on time. We didn't understand the purpose of the person who met us in Sorrento, as he didn't live there and didn't provide any helpful info. Neither he nor the concierge could help us with local restaurant info, etc.

We also didn't really understand who to ask for questions we had and felt like one person would say, no ask the other person, etc. which wasn't great.

We did really love the person who was with us in Radda, Felipo. We are glad we did too as even though we thought we were getting booked on totally different excursions, he ended up leading them all - a biking tour, a hiking tour, and even a cooking class.

All in all, we had a great trip, but feel there are some kinks that Kim Kim, etc. should work out.

Hotel Reviews

Hotel Balestri

Florence

Very nice people, updated rooms done quite nicely. Very bizarre collection of Goofy figures in the lobby area that clashed with the vibe of the hotel. Great location. Not a very sound proofed room.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Palazzo Leopoldo

Radda in Chianti

Very bare bones hotel. Cheap towels, toilet paper, sheets. You have to pay to get a robe or an extra towel. We could hear word for word conversations of the people outside. It also wasn't cleaned very well, and the AC could not keep up with the extreme outdoor heat. I found most of the staff to be overly formal and one, when we requested an upgraded room, to be on the rude side. It is super old, so if you are looking mainly for historic character and not a higher-end experience, this may work for you.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Grand Hotel Capodimonte

Sorrento

We ended up enjoying this hotel, but giving it 3 stars because the first room they put us in smelled strongly of mold and had black mold around two of the vents in the room. It was also right next to the pool so we could hear the people at the pool in our room, and it also did not have hot water. The hotel initially said sorry we are booked when we tried to get another room, but I was persistent and magically they gave us a different room that did not have these issues. We loved that room. The other thing that was a bummer about this hotel was the pool. We had not had a break from our kids in years and so were bummed that the pool was full of kids being kids - it just was not at all relaxing and so we didn't use it other than the initial time we went. Very good breakfast. Really pretty hotel overall.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tough one - the initial room they put us in would get 0 stars, but the one we finally got did not have issues and was great.

Activity Reviews

Private biking tour with lunch & wine tasting

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Organic cooking class in a typical farmhouse - semi private

Italy

Quality of Experience

It was lovely, but quite hot

Food

Guides, Drivers and Staff

Transport

Absolutely perfect trip top to bottom. White glove service all along. Alessandro was fantastic at both his plan for us and his willingness to work with us as the trip played out. Wonderful trip!

Our trip to Italy was a bucket list trip for us without the kids to celebrate an anniversary milestone. Sonia, our trip planner, was diligent in putting together an itinerary that suited what we were looking for and diligently tweaked the plan until it was perfect. She found a real balance of city/lake/mountain that we wanted.

We thoroughly enjoyed our private organic Prosecco tasting overlooking the hilly countryside, private pasta making class taught by the most personable chefs, and hiking in the Dolomites with tour guide.

We usually plan trips ourselves, but in addition to putting together the trip plan, an unexpected benefit arose when our flight from the US was delayed by a day and Sonia’s team scrambled to adjust all of our arrangements without us having to do the extra work.

We highly recommend KimKim and Sonia in particular!

Words can't describe just how excellent Jessica and the kimkim team were in making our trip to Italy unforgettable. We had never used a travel agent before, and were visiting Italy for the first time. We are so glad we chose kimkim and Jessica for planning the trip. Our family went back and forth about which cities to visit, what to do, and how long to stay. With each change in our plans Jessica came up with great ideas and a new plan. Jessica arranged our tours and transportation, leaving ample room for free day at the beach or to explore on our own. Private car drivers were prompt and personable and the tour companies for Rome (Lorenzo, walking tour guide extraordinaire!), Pompei (Mena!), Capri (grazie, Francesa and Gabriele!), Lake Como (Renzo, who made us feel so welcome we felt we'd known each other or years) and the Vatican were top-notch, helping us navigate Il bel paese through crowds and summer heat! When a slight hiccup found us off the Pompei tour list, Jessica spoke personally to the tour company! Amazing. A special mention to the Hotel Mignon in Sorrento -- a very special place!

Hotel Reviews

Bettoja Hotel Massimo D'Azeglio

Rome

Gilded, Old world feel -- like a movie set! -- with lots of modern touches. You really feel like you're somewhere special at this hotel. The staff is incredible. We arrived mid-morning and got to check in early instead of leaving our bags in storage. The room had high ceilings, great air and a large bathroom, and an actual writing desk! Breakfast was really spectacular (the "homemade cake" was different each day but always a special treat.) Great restaurant and lots of other food choices, including a Coop market, nearby. The hotel is a block from the terminale (transit hub) -- buses, trolley and trains -- but the area never seemed crowded and there was no noise. SS. Maria Maggiore, Colosseum, Minerva Temple ruin, and several archeological and historical sites and museums are within walking distance (all within about a mile, although it felt like more in the summer heat). And just a few blocks from some cool residential neighborhoods, shopping and theatres. Highly recommended.

Authenticity & Character

"Authentic" and "character" are exactly how I would describe this hotel. It's a work of art in itself. I found myself saying "this is what I always thought I European hotel should be like."

Location

the hotel is close to rains and other transit but it's like a quiet oasis. I loved that I could go out for morning run each day of my stay and could see something really interesting in every direction.

Staff

Staff always say hello and ask how you're doing. Professional but never standoffish.

Cleanliness & Comfort

The hotel is pristine.

Hotel Mignon Sorrento

Sorrento

This hotel is amazing! Combine a resort-spa with boutique hotel: tile everywhere, Mediterrenean-themed rooms, with great closet space and big shower. Incredibly helpful and friendly staff (you'll know all their names and the kitchen staff will seem like family by the time you leave.) Sunshine, lemon and orange trees are literally within your grasp from the room's balcony, and you're steps away from the best shopping, dining and some incredible sights, like local churches, woodworking, ceramic and photo galleries and a medieval fort is right next door! The hotel is a little way from the beach (and uphill from it, like just about everything in Sorrento) but the path is easy to find and there are cool things to see every step of the way. We were truly sad to leave Hotel Mignon. We would stay there again without hesitation.

Authenticity & Character

Feels like a spa: it's exactly like a Sorrento vacation should feel like. Peaceful.

Location

It's a quiet place steps away from everything -- sightseeing, tour pickup location, restaurants, churches and museums.

Staff

Incredibly knowlegeable and friendly.

Cleanliness & Comfort

It's beautiul.

Uptown Palace Milan

Milan

The Uptown Palace was very nice -- Of the three hotels we stayed at on vacation this one was the most urban and modern-- and the one that felt most like a New York business hotel. Ironically, it was also the one at which we saw the most families. There was a conference taking place during our stay but this was not at all a distraction. There are quite likely "rooms with a view of the Duomo" as per the adverts but ours overlooked U Milan and the ancient church of S. Gregory Nazianzus. It was a nice view, but both of spaces were sadly unavailable for us to visit. Fortunately there is a nice 18th-century park around the block with fountains and a fish pool-- a real find for us. Room was well appointed but on the small side for three adults: we had originally scheduled a delux double but were put in a standard room, and we believe this was an oversight by the staff as they were just finishing up accommodating the guest in line ahead of us who booked online but then wanted adjoining rooms for family members! Staff was otherwise very attentive and there was turn down service. Breakfast was a bit crowded but there was lots of room and the meal was great. It is indeed walkable to the Duomo (we did the whole Duomo package, including the museum and outdoor film screening so we spent a lot of time there), the Sforza castle, the da Vinci Museum AND the da Vinci exhibition (one's near the Duomo and the other isn't), and La Scala, as well as several area churches and an architectural self-tour. There is great food on the Sforza, the De Amicis, and around the Duomo but it was harder to find closer to the hotel, especially on weeknights after eight. This was made a little more problematic as it was very hot during our stay, there was a taxi strike and there were several construction detours in the area for pedestrians and vehicles alike. The airport was a short ride away which was also a plus, but overall, we would prefer to stay closer to a transit hub as the city can be challenging to navigate.

Authenticity & Character

Location

I think it would be great if there were recommendations for area restaurants, shuttle servces and other transportation more readily available. We loved the bathroom design but were a little concerned the height of the tub might be challenging for shorter guests (like one of us).

Staff

Staff were very available. We checked out very early in the morning and were given options to make it as smooth as possible the night before.

Cleanliness & Comfort

The place is spotless and very modern.

Activity Reviews

Exclusive Private Walking Tour of Rome

Rome

We love tours where you can see the sights AND at the same time learn what it's like to live in a city - what is Roma like to Romans? How do they live, travel, etc.? Lorenzo was perfect for the job! We saw areas of Roma that were famous, and gorgeous, but we might not be able to get to during a short stay, even with help from the tour bus -- Spanish Steps, Trevi Fountain, Piazza Navonna. I'll never forget Lorenzo showing us the "how to turn the downspout water fountain into a drinking fountain" trick! We talked history, architecture, politics, economics, and, yes, how to find out if the gelato is well made just by looking at it! In the end we walked for two hours and hardly noticed the distance or the time. Lorenzo was also very mindful of when we needed a brief break. This was excellent.

Quality of Experience

It's like walking with a friend or colleague. This was an awesome way to learn the city and a lot about the people who live and visit there. I've rarely taken a walking tour but as a result of this one, I'm sold on the idea.

Guides, Drivers and Staff

Lorenzo is a great conversationalist, who walks my pace but readily adjusts to the group as a whole.

Exclusive Capri Boat Tour by Sorrento

Italy

This was a highlight of our trip! Very easy transportation from the hotel to the marina. Francesca and Gabriele were incredibly friendly and thoughtful. Francesca easily addressed a child's case of Male di mare, while Gabriele sang and talked with me about the sea. The ride was smooth and the water and sky were brilliant blue. Even the wait for the blue grotto rowboat was enjoyable (tip: bring a couple extra euros to tip the rower, ours did an expert Dean Martin impression.) Food and drink aboard ship was plentiful, including a caprese sandwich for our time ashore. I cannot say enough about how wonderful Capri and Anacapri were (Take the skyride! Visit San Michele Chiesa! Stop for coffee at the caffe in between!) We will remember forever swimming in the golfo and making a circuit of the island. We were a family of three with another family of three aboard: I think this was ideal. Such attention to detail, such personable tour guides. Bravi!

Quality of Experience

Everything!

Guides, Drivers and Staff

Francesca and Gabriele were excellent. I really liked talking with them and learned a lot. They really care about what they do.

Transport

Very comfortable ride to and from the marina. The Capri harbor can be seem deceptively large and crowded, but if you look for where you got off the boat, it will be easy to know where you should re-board in the afternoon.

Lake Como and Bellagio – Full Day Trip from Milan with Cruise

Italy

A true vacation highlight! Meeting Renzo and the train station in Milano was like meeting an old friend or family member. He put us all at ease, and was very easy to talk. The train to the Lake and then the ferry was so seamless. Renzo knew the region intimately, and wove the story of the villas, the flora, the local fishing and silk economy, Lake Como celebrities past and present and so much more into wonderful stories. The Lake, and Bellagio itself, are beautiful and fun, but we would not have had had half as great a time if it weren't for Renzo's fabulous tour. The shopping and restaurant recommendations were spot-on, too, and learning from Renzo about all there is to do in the area (touring the villas, cycling and mountaineering) will make the Lake our destination for our next vacation rather than a day outing.

Quality of Experience

There was so much to see and Renzo guided us in a very relaxed, easy manner.

Guides, Drivers and Staff

Renzo made the lake feel like home.

Transport

Ferries were easy to find and easy to purchase tickets. (We know this only from observation, as we had them in advance)

Just got back from our 12-day trip to Italy, and we could not be more pleased with all that Jessica arranged. I have to say, I was a bit nervous planning and paying someone online having never spoken to them on the phone, but everything was exactly like she stated it would be. Jessica did a fantastic job on many levels. To begin with, she really listened to what we wanted and the rhythm in which we wanted the trip to take. The places in which she chose for us and our accommodations were incredible, and what I found to be one of the most impressive parts of the vacation. The accommodations added and helped make the experience, as opposed to just being a place to stay. She also checked in with us daily to make sure we were enjoying our time or had made it okay to our destination. Twice, we had a last-minute change of plans and needs, and Jessica was on it, and made sure we had the needed transportation and ability to get where we needed to go.

Hotel Reviews

Al Palazzo del Marchese di Camugliano

Florence

Out of our 12 days in Italy, Florence was my family's favorite place to visit and a lot of it had t do with staying at the Al Palazzo del Marchese di Camugliano. The staff and setting were incredible. Having breakfast in the garden and the late-night glass of wine over cards made it one of our favorites.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

La Torretta

Manarola

The view from our balcony made this one of our favorites of our 12-days in Italy. Most nights we opted to have dinner on the balcony. The staff was always eager to please and accommodating. The breakfast was delicious, complete with the freshest of fruits. Easy to access the train station and absolutely beautiful setting of vineyards and town if you choose to rest and enjoy.

Authenticity & Character

Location

Staff

Always there to meet your needs.

Cleanliness & Comfort

Activity Review

Private Day Tour from Florence to the Jewels of Tuscany

Italy

What can I say? The car was immaculate. Massimo was incredible. Very accommodating and full of information regarding the region and towns, with plenty of suggestions of what to do. He even had printed maps--two for each family highlighting the areas we should check out, complete with bathrooms marked for convenience. His communication regarding pick up and checking on us regularly to make sure we didn't have any questions.

Quality of Experience

Guides, Drivers and Staff

Transport

Everyone was incredibly friendly, punctual and helpful! It made for a very smooth and seamless trip experience! Would definitely recommend

We had a wonderful time on our Italian vacation and we would like to thank Andrea for all his help to organize this trip. It gave us comfort knowing that if a problem arose we could rely on Andrea to handle it. When unforeseen situations did pop up and caused our train to be late, he adjusted our schedule with our driver and tour guide and kept us on track.
The location of the hotels he chose made it easy for us to enjoy each location. In Rome, the Albergo del Senato room overlooking the Pantheon was more than we expected and was such a treat after a long day of travel. The location of our hotel in Amalfi was close to everything and very scenic overlooking the sea.
All the tour guides were gracious and knowledgeable and we enjoyed every one of them. We especially enjoyed our tour with Georgio in Bari.
Please consider Andrea if you are planning your dream vacation in Italy as we can assure you it will be spectacular!
This was a once in a lifetime trip for us and he made it more than we ever expected.
George & Susan Terlizzi

Hotel Review

Albergo Del Senato

Rome

The hotel is on the Piazza della Rotonda with amazing views of the Pantheon. It is situated in a historic building but with all the modern convivences. They have a full breakfast and a roof top patio/bar. It is close to all the major sites.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Bari guided walk

Italy

Our guide Georgio was a joy to tour with. He seemed to know everyone and you could see he really enjoyed showing us Old Town Bari. It was the most enjoyable tour.

Quality of Experience

Guides, Drivers and Staff

We used kimkim to help us plan our honeymoon to Italy (Rome, Venice, Amalfi Coast). The entire process from start to finish was so easy for us - all thanks to Valeria! We had an initial consultation with her to discuss what we were hoping for out of the trip and the trip itinerary she created did not disappoint. We spent 12 magical days in Italy and every part of the trip was seamless. It felt like our trip was dummy proof, haha -- because it was so well organized. Our travel leader based on Rome, Daniela, was so amazing - we were able to ask her any questions we had through Whatsapp while we were on our trip, which was so helpful. It was a wonderful honeymoon and we would 100% book through kimkim again in the future!

Sonia and Barbera were amazing and made my trip with my wife for our anniversary wonderful. Very responsive and always willing to help. We are so thankful for them and their services for us.

As a whole, what you all planned was good. I am not pleased that you all forgot to pick us up at a train station. It was hot and we paid too much for this level of unprofessionalism. This issue is compounded by the steep pricing.

Our two weeks spent in Italy were absolutely amazing! Kim Kim and our guide Eleni handled all the details big and small from transportation, tours, and hotels. This made everything so easy knowing that everything was pre-arranged and handled for us. We highly recommend using KimKim for your travel. While in Italy the team was very responsive and kept us up to date if anything changed. The tours we had arranged were absolutely fantastic and all of our guides were wonderful and made sure we had a great time and experience.

We could not have been more pleased with Andrea. So grateful KimKim connect us to him as our trip to Italy was a thousand times more fun, interesting, rewarding, beautiful and relaxing than had we tried to do it ourselves or had used a travel agent or tour operator from the U.S. Andrea was wonderfully communitive, a great listener, and designed the perfect trip for our family based on our conversations. Andrea pointed us to all the places we wanted to be - including parts of Italy we had never heard of, but have become our favorites. On the ground, the tour guides were lovely, transfers perfectly execute, and the restaurant recommendations alone were worth the cost of our trip. While we were in Italy, Andrea was always a text away to answer questions and he graciously scrambled to help with a last minute request. My only regret from our trip is that we didn't get to meet and thank Andrea in person.

We are so glad that we chose Kimkim to arrange our Italy vacation this summer. Everything was very well planned and we were in constant communication with Jessica (who was awesome). We did Venice, Rome and Sorrento in 9 days and Maria Grazia has a very well planned itinerary for us where we covered a lot of ground as well as she planned enough time in between for us to do things at our own pace. Loved it and can't wait to plan our next vacation through Kimkim. Ciao :).

Hotel Reviews

Ai Mori d'oriente

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Via Veneto Suites

Roma

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Residenza Il Hotel Campanile Sorrento

Sorrento

Authenticity & Character

Location

Staff

Loredana was amazing and super helpful.

Cleanliness & Comfort

Little too noisy and too many steps to reach to the room.

Activity Reviews

Mini Private Rome Tour in Golf Cart

Rome

Loved it.

Quality of Experience

Guides, Drivers and Staff

Mateo was AWESOME>

Transport

Private Amalfi Coast Boat Tour

Italy

Our favorite part of the whole trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Italy was a long time coming! I worked with KimKim Travel and Marianne for over 2.5 years, through the cancellation and uncertainty of the pandemic. We finally were able to go in June 2022. We went to Venice, Florence, Rome, and Amalfi.
I most appreciated coordinating all of the transport among cities. We took trains, private cars, boats, taxis! We had a hiccup with one of our drivers and the employees on the ground helped us in real time to rebook our train. It's really amazing to have real time support when (not if) things don't go according to plan.

We loved the pace of the trip- I would definitely recommend spending 3 nights in each place, but definitely no fewer than 2 nights. Otherwise, you will really feel rushed. They scheduled tours of the Vatican museums (note- St. Peter's Basilica is no longer included in the Vatican Museum tour, so get separate skip-the-line tickets for that). Our tour guide Martina was amazing!
Our guides in general were all very good. We really enjoyed our golf cart tour of Rome- definitely a good way to see a lot in a short amount of time.
Our hotels were in very central locations and all included breakfast- a must when in Europe in my opinion.
Overall, I would highly recommend KimKim travel to book your Italian vacation!