Kimkim Trip Reviews for Morocco

The trip overall was fantastic! Firstly, our guide Ibrahim was very accommodating - he made a special effort to find our group vegetarian food for all meals. He was very skilled at working with the locals at each location to make sure we were taken care of. In addition, our transportation between locations was very comfortable. The vans we used had wifi and were just generally comfortable to travel in.
Secondly, the activities were engaging and fun. In particular, our group loved the glamping experience in The Sahara. The camel ride up the dunes to watch the sunset as well as the ATV excursion to the hotel for breakfast the next morning were exhilarating and well planned.
Finally, our lodging was mostly comfortable. We had less than ideal lodging at Ouarzazate, but other than that, the hotels we stayed at in our other locations were nice, comfortable, and had great facilities.
Overall, Megan did an amazing job planning the trip. Everything was well thought out, our excursions/activities were entertaining, and she did a great job accommodating us.

We were a group of 14 (4 families) traveling from Philadelphia to Morocco on a 7 day trip. Sharon was a our KimKim specialist designed the itinerary and made necessary arrangements for travel, stay and tour guides at all the locations we visited in Morocco.
Our experience has been one of the best! It was our first visit to the African continent and to a culture that is very different from the Eastern (India) or Western (US) culture.
Morocco is one of the cleanest countries that I have been to. Every city street we visited is kept very clean! Kudos!

Here is a a list of our memorable experiences:
-Fes - Belly dance in a local restaurant. Make sure you make your dinner reservations well in advance. Between the wine, music and dance you will truly enjoy the experience.
Soak up the sun and try ALL the local food (with bottled water). I was interested to try camel meat but to my surprise it was hard to find a dish made of camel meat in local restaurants.
-Merzouga - The camel ride to the desert camp and ATV ride back is an awesome experience. Watching the sunrise from top a high sand dune is memorable.
-Boumalne Dades - Do not miss the view of the Jorge! Whew - breathtaking! Walking in the valley and being with nature (for a little while) and meeting the locals (Amazigh, also called as Berbers but please use Amazigh to refer to them).
Marrakesh - The market square has so much to see, eat and witness, your senses are going to get pounded. Pace yourself and enjoy everything, one at a a time.
We had teens traveling with us and never felt unsafe in Morocco. Well, they went to a nightclub in Marrakesh and returned at 3am in cab by themselves, if that isn't safe enough, what is!

Shoutout to Mohammed (tour guide), Ahmed (driver), Hassan (Guides), Sharon and KimKim!

Highly recommend KimKim and Morocco for a very diverse experience!

Activity Reviews

Fes to Merzouga via Ifraine and Azrou - Camel Trek to Desert Camp

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

ATV Quad Tour of the Desert

Merzouga

Quality of Experience

Guides, Drivers and Staff

Transport

Going to Morocco was on my bucket list since very long & I finally made it there. Our trip was quite hectic as we wanted to cover as much as possible within our constrained time frame.

Our itinerary said "included" for many visits but I wonder why we still had to pay entry fees at some locations even though these excursions were as included..??

Let me give my feedback location wise as follows :-

** Marrakech : Fun city.
We stayed at Sofitel & they did not let us check in till almost 3:30pm in the afternoon. Very bad service at the front desk with no consideration for guests. But the location is very good & rooms + breakfast are good.
The Hamaam visit was most terrible - I wonder why the guide chose that particular place..?? The way treatment was done by ladies in hamaam was torturous & you should definitely not send anyone there anymore - please take this up strictly with your guide. Only the massage after hamaam was okay but overall experience, cleanliness, ambience & service was horrible.

** Merzouga : Awesome.
This was the best experience in our entire trip. The camp, food, service, staff, tent accommodation, facilities, camel ride, ATV & 4W drive all were superb. Must consider this for sure.

** Fes : Highly overrated.
Our first accommodation in a Riad but unfortunately we were given the worst room. I even pointed this to the manager when we checked in & he said all rooms are same. Next morning when I peeped into 3/4 other rooms they were far more superior & so were their bathrooms. Honestly a big let down & this should be conveyed to the Riad strictly. The common area was good & food + service was decent but very put off with the room.

Walk through the Imperial City was also just okay & the guide there mostly took us to shops & browsing walk through some streets of the old Medina. Please don't shop here as souvenirs are almost double the price than in Chefchaouen.

** Chefchaouen : Beautiful.
Small & beautiful town on a hill, very clean roads, narrow streets & lovely people. The Riad here was comfortable & service too was nice. A sure town to visit when in Morocco.

** Tangier : Vibrant.
More like a European town with lots to do, a very vibrant city with many things to offer. Cap Spartel is a must visit location here. We stayed at Hilton City Centre which was located perfectly, overall a good property with perfect location as station is just opposite.

** Casablanca : Average
A big city but lot of diversity - the newer areas are good but otherwise just okay. We stayed at Sofitel but did not like the location nor ambience nor rooms of this property. The dinner was good as vegetarian food so was freshly made.

Finally - Morocco is a county one must visit to see the diversity & enjoy the beauty..!!

Hotel Reviews

Tiziri Luxury Camp

Merzouga

** Merzouga : Awesome. This was the best experience in our entire trip. The camp, food, service, staff, tent accommodation, facilities, camel ride, ATV & 4W drive all were superb. Must consider this for sure.

Authenticity & Character

Everything..!!

Location

Everything..!!

Staff

Very courteous & warmth..!!

Cleanliness & Comfort

Everything..!!

Riad Marjana

Fes

** Fes : Highly overrated. Our first accommodation in a Riad but unfortunately we were given the worst room. I even pointed this to the manager when we checked in & he said all rooms are same. Next morning when I peeped into 3/4 other rooms they were far more superior & so were their bathrooms. Honestly a big let down & this should be conveyed to the Riad strictly. The common area was good & food + service was decent but very put off with the room.

Authenticity & Character

Location

Approach.

Staff

Management.

Cleanliness & Comfort

We got the worst room.

Lina Ryad & Spa

Chefchaouen

** Chefchaouen : Beautiful. Small & beautiful town on a hill, very clean roads, narrow streets & lovely people. The Riad here was comfortable & service too was nice. A sure town to visit when in Morocco.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hilton Garden Inn Tanger City Centre

Tangier

** Tangier : Vibrant. More like a European town with lots to do, a very vibrant city with many things to offer. Cap Spartel is a must visit location here. We stayed at Hilton City Centre which was located perfectly, overall a good property with perfect location as station is just opposite.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sofitel Casablanca Tour Blanche

Casablanca

** Casablanca : Average A big city but lot of diversity - the newer areas are good but otherwise just okay. We stayed at Sofitel but did not like the location nor ambience nor rooms of this property. The dinner was good as vegetarian food so was freshly made.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Rooms.

Hotel Xaluca Dades

Boumalne

Average place to stay as this town was very small. But the restaurant need to improve hygiene & cleanliness standards for sure.

Authenticity & Character

Location

Staff

The service staff in the restaurant.

Cleanliness & Comfort

Activity Reviews

Hammam & Spa Experience Marrakech

Morocco

The Hamaam visit was most terrible - I wonder why the guide chose that particular place..?? The way treatment was done by ladies in hamaam was torturous & you should definitely not send anyone there anymore - please take this up strictly with your guide. Only the massage after hamaam was okay but overall experience, cleanliness, ambience & service was horrible.

Quality of Experience

Value for money we paid for vehicle, Riad experience at Fes & Hamaam at Marrakech.

Guides, Drivers and Staff

We enjoyed the entire journey because of our driver Imad so we compromised on the vehicle quality.

Transport

Vehicle was spacious & comfortable but totally run down.

Half-Day Guided Tour of Marrakech

Marrakesh

The entire experience was amazing & enjoyable. Majorelle Gardens are beautiful.

Quality of Experience

Very knowledgable guide.

Guides, Drivers and Staff

Driver Imad is a star - soft spoken, calm & very helpful.

Transport

Comfortable but a very run down vehicle.

Guided Tour of Majorelle Garden

Marrakesh

Beautiful gardens with wide variety of plants & trees. Overall a great experience.

Quality of Experience

Guides, Drivers and Staff

Driver Imad is amazing.

Transport

Cleanliness & maintenance of the vehicle.

Abdellah and Said were very helpful. They would respond quickly when we have a question or concern. The guide in Fez, Hindi, was quite good and we enjoyed his tour.
All the sights were beautiful. Morrocco is a beautiful country. The dessert in Merzouga was memorable but too long to get to.
The tour itself was very tiring being on the road for so long. On hindsight, I should have just stayed in Marrakesh and Fez and do day tours rather that a 7 day road trip.
I believe there’s an option for this., which I should have taken instead.

We had a wonderful experience on our trip to Morocco. Mohammed and Said planned our trip to include all our Neds which went over without a hitch. Our guide / driver for the entire 8 days Younees was fabulous, courteous, respectful and drove us around safely providing us some historical details on our various routes.
We enjoyed Chefchaouen -Blue City- small, charming and walkable ; Marzhouga desert camp was very memorable along with camel riding and overnight camp. Food - dinner and breakfast here were exceptional although weather at night was very cold . Ahmed the camp owner provided warm water bottles with electric blankets which helped. The drive through Dades valley was unbelievable through the mountains with great views of areas where some famous movies were shot. Stay at dar Rihanna was great again with exceptional food and service .

Hotel Reviews

Hotel Dar Mounir

Chefchaouen

Small but comfortable riad with great breakfast and very helpful staff for restaurant recommendations

Authenticity & Character

Location

close to the center for walking around the small city although having to carry luggage was a bit hard

Staff

Cleanliness & Comfort

Tiziri Luxury Camp

Merzouga

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Ghita

Fes

although riad was beautiful, was cold and location of bathroom from the room made it not such a great experience given that bathroom was very cold ; also our riad was way from the main riad

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad AWA Marrakech

marrakech

Modern riad , great location, great breakfast. Would have been helpful to have access to some on site tea and snacks on our return from a day long trip

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dar Rihana Dades

Douar Aït Ouffi

Best riad experience of our trip , incredible food with 5 course dinner and great breakfast served by very friendly staff

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

A Private Journey from Casablanca to Chefchaouen

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Architectural Elegance: A Journey through the Hassan II Mosque

Morocco

We were expecting a small group tour but turned out to be an extremely large group with an uninterested guide probably our worst experience on this trip

Quality of Experience

Guides, Drivers and Staff

Transport

Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Half-Day Guided Sightseeing in Fes

Fes

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer from Fes to Merzouga via Erfoud & Camel Ride

Morocco

one of the best experiences on this trip

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Transfer to Dades Valley via Todra Gorges

Morocco

Hiking and local family lunch in Dades valley

Morocco

Nice nature walk with Mehmud who took us to his home and shared tea with his family. Truly amazing experience !

Transfer to Marrakech via Roses Valley, Ouarzazate & Aït Benhaddou

Morocco

Half-Day Guided Tour of Marrakech

Marrakesh

Guided Tour of Majorelle Garden

Marrakesh

Mesmerizing experience ; knowledgable guide Henen

Quick Tour of Casablanca with your Driver-guide

Morocco

3 mountain ranges, 5 Imperial cities, fresh oranges so sweet and right off the tree. Road side Barbecue skewers with Moroccan salad was the best meal of the trip. Fresh seafood in Tangier with a view of the ocean. Changes in schedule without issues. Wonderful warm people along the way with a driver who cared for us as if we were family. Each night stay was in a unique place with very comfortable beds.

I would change the Marakesh hotel to somewhere without a disco until 2:30 am, and mechanically check vehicles before travel.

My review
Overall trip was well organized.
Tangier- Airport pick up was prompt and easy. When we arrived at the hotel, rooms were not ready. We were taken to a local restaurant by walk after a long flight where they were not ready to accommodate 20+ guests all vegetarians. Food was not sufficient for everyone. We were super tired after long flights, not having time to unwind before trip to Asilah. Hotel was suboptimal. Floor tiles swollen with wetness, door frame chipping due to moisture.Overall rooms were bad.
Asilah was simply breathtaking. We enjoyed the time - beautiful sunsets, wonderful guide,

Gibralter- Our own trip- Fantastic- Loved it
Chefchauoen- Awesome place, great guide.Puerta AZul- Would definitely recommend for future guests. Food simple but great. Great service by Hotel managers. We felt at home. Would love to go back again to that Hotel
Guide - extremely engaging and knowledgeable. Was wonderful
Sahara camp- Need lot of improvement in planning. We were not infomed clearly about the plans in Sahara- We were taken to the desert, was asked to take only toilteries for the night only to realise that we needed clothing etc to stay that night. All suitcases had to be hauled out from vns, to put it on dirty grounds, open suitcases in front of all guests to take out additional clothes.This was done in very haphazard , hurried manner, many didnt take the essentials for the night and ATV tour. It was freezing at night, Our camp assignment was a total disaster- We were given basic room with no heating, bare bedding. Other guests got luxury room assignment.Uday family and my family were drive to another campsite for these basic rooms. We could not stay in that camp due to frigid cold weather and lack of heating and hot water. We talked to Ibrahim only to hear that nothing could be done that night. He stated that rooms were overbooked.This was totally unacceptable. We expected Megan to ensure that all room assignments were made according to our request and payments. We ended up in argument with camp manager at 11.30 pm and he called another camp to find rooms for us with heating. We were driven around midnight to another camp.With this confusion, we left behind our gloves and jackets in the camp room
We were all very tired after long trip only to face this additional difficulty at night. It was an ordeal for my family. Uday family did not get any upgrades. This should never have happened

Next morning- ATV trip- Ibrahim did not warn us about the cold weather so many failed to pack jackets, gloves, hats previous day when he suddenyly asked us to open suitcases in the middle of the road to pack for the night. ATV tour was difficult for some as they did not have proper gear for the weather. People who did not go for the tour were said that they will be taken to the hotel where our suitcases were there . Some assumed that they could take a shower and rest for sometime while waiting for atv return.We realized that hotel is only for breakfast , not for showering etc. Some guests were upset that they were not given proper information

Despite all these difficulties, camel tour was amazing.
Food at the camp for great
I didnt got for atv tour. We were thinking he could have arranged to go around the place for sightseeing instead of sitting at the breakfast area.
Fes- Was amazing. Tour guide was superb.We truly understood the history of medina. We visited the tanneries and ceramic place. We felt all items were marked up for us as we found same items at much cheaper place outside of these factories. We felt bit cheated. I dont know if guides can warn us or make some negotiations with the factory staff to be more reasonable with the prices.I truly felt that we needed more time for shopping in Fes . Medina
Mariott - Great place, good food. felt at home

Oza and gorge- Great place, but was there only for 15 min. Not enough to absorb the beauty of the place. Ibis- Not great at all .Too small rooms , no space to walk around with our suitcases. Studio city- wonderful, was exciting. worth seeing

Marakeesh-Hotel was good- food disaster- esp new year eve party food was disaster- No veg options. Many did not eat at night. Marakeesh guide- not good- Didn't spend time explaining any hist.Just walked us to the places and left us there, asking us to meet him when we are done.Same with the market- Just made us walk through the lanes so fast and never gave time to shop or gain any information about the marker.He took us to a perfume place and left us there for demo and shopping. We realized that all prices were extremely high- small amber bar costed us $8 only to get the same for 2$ outside that shop. Many guests were unhappy with this guide. We didn't have enough time to shop in the market. We felt hurried through out the trip

Casablanca was very good.Hotel was good. Rick cafe food- messed up.They served us non veg food despite our request for veg food while planning this trip. Some people ate without knowing and they felt disgusted after the food. They had very strict religious beliefs and they felt that they violated their faith.This was not acceptable.

I am writing honest feedback only for your team to take away areas that need improvement. Places were stunning, Ibrahim was awesome, vans were ok, had wifi in one van, other didn't have, so it was a problem for kids.

My important suggestion- Prepare the guests for next day by either giving a summary of next day activities with times, or print out a schedule for each family. This will help guests understand and prepare for the day- be it long bus rides, lunch at some place where veg food may not be available, dress for appropriate weather etc. We only knew what time we had to be out in the lobby for bus. Rest of the day was like " as we go".That was hard because we did n't know what we will be doing.

Would I do this trip again with your team
Absolutely

But Would like to see some improvement in communication, hotel services, food and better insider information about shopping etc

Kalyani

Hotel Reviews

Fredj Hotel & Spa

Tangier

Bad rooms, bathrooms - tiles, ripping due to water spilling from the shower, door frames- water damage

Location

location closeto main square

Cleanliness & Comfort

bathrooms - severe water damage due to poor design of the shower

Puerta Azul

Chefchaouen

Lovely authentic hotel, beautiful decor, felt we were in another era. services excellent

Staff

Courteous, very attentive to needs, super nice

Cleanliness & Comfort

lovely rooms, spacious and clean

Fes Marriott Hotel Jnan Palace

Fès

ibis Ouarzazate Centre

Ouarzazate

Small ROOMS

Paradis Du Sahara

Merzouga

Authenticity & Character

Heating

Location

Basic rooms - very uncomfortable at night due to cold weather

Cleanliness & Comfort

Very cold inside the camp

Barcelo Palmeraie

Marrakech

Nice hotel, spacious rooms, good bathrooms

Hotel Odyssee Center

Casablanca

Great Hotel, good rooms

Activity Reviews

Guided Tour of Chefchaouen

Chefchaouen

Tour Fes with a Private Guide

Fes

Camel Trek into a Luxury Sahara Camp

Morocco

Need more communication to prepare the guests

Sahara to Ouarzazate via Todra Gorge

Morocco

Need more time

Ait Benhaddou, Tizi-n-Tichka Pass over the High Atlas, Marrakech

Morocco

Tour Marrakech with a private guide

Marrakesh

Guide- not interesting and engaging.We felt he was angry with us at times .

Hassan II Mosque

Morocco

Many thanks to Mohammed and Said at kimkim for their assistance with our trip to Morocco! We had an amazing, stress free experience working with them. Communication via text or email was easy with a near immediate response to any question or request. Our driver, Ilyace was outstanding from the second we met him, greeting us each by name without an introduction and then treating us to an incredibly fun and completely safe journey through his beautiful country. I would definitely work with these guys again and highly recommend them to anyone who is planning to visit Morocco.

Fantastic trip.
The guide in Chef chaouen une was a bit « insistant » to bring us to his friend the carpet salesman and we felt pretty sure he was getting a return on the sales!
Otherwise, our driver Tarik was very nice and helpful!

We're fairly experienced travelers but didn't feel entirely confident planning a family trip to Morocco ourselves, so we found kimkim online and and hired them. The reviews were great but it still felt like a bit of a risk since we didn't know anyone who'd used them. What a great decision it turned out to be! Our week-long trip was perfect -- from the beautiful drives to the historic hotels (riads) to the guides in the cities. From the first phone call, all the way through, the team at kimkim couldn't have been more responsive, patient, and helpful. Ali booked everything for us, checking in frequently to make sure it all looked good, making small changes as needed, offering good advice, etc. We explored much of the country, from Chefchaouen (blue city) through Fez, Merzouga (glamping in the desert, camel rides, etc), and Skoura, to Marrakesh. Every riad was more amazing than the last - we couldn't have imagined better places to stay. Our tour guides in the cities were fantastic (fluent English speakers), our driver Hassan was wonderful (always knew where he was going, always on time). The whole adventure just couldn't have gone more smoothly or been more interesting and fun. Morocco is a gorgeous, fascinating country with wonderful people. We're so grateful to kimkim for planning an absolutely perfect trip for us and highly recommend them!

Hotel Reviews

Desert Luxury Camp Erg Chebbi

Merzouga

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lina Ryad & Spa

Chefchaouen

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Salam Fes

Fes

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ksar El Kabbaba

Skoura

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palais Sebban

Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer from Fes to Merzouga via Erfoud & Camel Ride

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Transfer to Skoura via Rissani, Todra Gorge, and the Rose Valley

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Skoura to Marrakech via Ouarzazate & Aït Benhaddou

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour of Majorelle Garden

Marrakesh

Quality of Experience

Guides, Drivers and Staff

Transport

Our Morocco trip made it to the top three family trips. Amazing!!!
The majority of the planning/foot work was done by Louis and Yassine for us.
I oversaw the hotel choices because it mattered we slept in memorable, comfortable and quiet roads and hotels. They delivered above our expectations 98% of the time. We were very pleased. I am confident to recommend that their word/promise held true. Thank you Louis and Yassine.
The person who made the biggest difference in our trip was Abdr Fateh Makhlouf!
A compassionate, forward thinking and our friendly driver Maukhlouf, who by the end of the 11 days trip became like family member.
He was punctual; he incentivized us to start earlier but worked with us on days we didn’t get out at 8 am; he was “magical” in planning the road stops. Not even once did we feel, like it was taking too long to get to the next destination! He planned very timely stops for tea or bathroom breaks for the family.
He paid attention and kept the inside of the vehicle very clean and comfortable.
Thank you Fateh Mouflouf!

PS: Our local guides arranged by Loius and Yassine were all great!

Hotel Reviews

Hyatt Regency Casablanca

Casablanca

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Royal Tulip City Center

Tangier

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Dar Meziana

Chefchaouene

Authenticity & Character

Location

Staff

Cleanliness & Comfort

It’s hard to expect comfort to equal of 5 star luxury hotel . The authenticity of the hotel, and view from our room was memorable.

Hotel Sahrai

Fès

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Loved it!

Kenzi Rose Garden

Marrakesh

Over stressed front desk staff. Unwelcoming and poorly trained . Poor English

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Room size, decor and comfort was of motel 6.

Luxury Camp Chebbi

Merzouga

Authenticity & Character

Location

Staff

They need to inform guests how to reach them in case of the heater stopping suddenly in middle of the night!!! That’s what happened with us and really caused discomfort. When searching for them they were nowhere to be found.

Cleanliness & Comfort

Hôtel New Mars Dades

Boumalne Dades

This was a real gem of a hotel! What a surprise the decor, the service and meals were! The multi course dinner- we paid for- had a memorable presentstion!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The heating in the corridor of the suites is absent. ALL the door knobs need oiling?! They stick- always.

Hotel Le Medina Essaouira Thalassa Sea & Spa MGallery

Essaouira

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sofitel Marrakech Palais Imperial

Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hammam Visit: Traditional Body Scrub

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Overnight in the Sahara Desert

Morocco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Exploring the Medina and Historical Sites Of Marrakesh

Marrakesh

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Greetings from Penang Island (Malaysia)

BEFORE THE TRIP
I managed to get in touch with Mr. Ali about my trip to Morocco. So far of the best travel service advisor and planner that I ever encountered. The information that planned and given by Mr. Ali was very clear and outstanding. A 5-star rating travel plan with Wowww when you first received from Mr. Ali that how much work & effort he had put in to share with me in such a short period of time. Well done Mr. Ali!

DURING THE TRIP
My trip goes well throughout my 9 Days road trip.
I was first pick up by Mr. Mohamed on 23 Dec (Friday) @ Casablanca Airport. He was on time and holding the label with my name. Not to blame him, the label with Original Travel is a bit too small on the paper but was OK and manage to meet up with him. :D
Mr. Mohamed was an awesome driver+guide. He has been very helpful and very caring throughout the journey. We have lots of laughter like a friend instead of client throughout our lengthy 2000km+ road journey.

I've total 8 nights in Morocco.
The riad the recommended by Mr.Ali @ Fes was gorgeous, the moment you walked into the riad, seems like walking inside one of the palace.

So far, the most enjoyable stay was in Merzouga in the middle of nowhere of Erg Chebbi Sahara desert where I stayed in the luxury camp of Tiziri Camp. The merely 2Hrs camel ride journey can be boring to many but to me it's simply awesome accompany with a great camel driver Mr. Hamid during the sunset. I would like to mention a great staff there in Tiziri Camp and wish I would return someday to stay there for more day. Thank you Mr. Ahmed, Mr. Hassan (The Chef), Mr.Mohamad and Mr. Mustafa for taking care well on me during my stay in Tiziri Camp.

I need to be frank that my stay in Marrakech didn't go well as per plan.
NOT to blame Original Travel for their planning but instead "The Management Team" from the Riad Passali itself.

The management in Riad Passali is very unreasonable. I supposed to stay there for 2 nights consecutively from 29 - 31 Dec 2022. But then, imagine on the 2nd day 30 Dec early morning after having my breakfast. I supposed she is the riad manager (Incharge Person) asked me to leave and given the reason that Riad Passali is overbooked. As Riad Passali has another group from Germany already booked the room that I'm staying. This is kind of discriminating. I was asked to move out from Riad Passali then move to the other way way way smaller riad few roads down away from Riad Passali namely Riad El Walida. To be frank, I'm flexible in any kind of accommodation. But my in opinion, the management in Riad Passali is very unprofessional.

Riad Passali : Awful management especially to the lady manager (Unfortunately I didn't get her name).
To be fair, I must say the guy who first receiving me to the Riad Passali was Mr. Ayoub had been very friendly and helpful. I'm very sorry for him to work in Riad Passali with such as poor management. I met him in my 1st evening stay on 29 Dec then again early in the morning of 30 Dec while he started to prepare my breakfast. I supposed this had been a routine for him. I doubt, Riad Passali is treating his staff well needless to say to the solo guest like me.

Riad El Walida : (This is the substituted riad that given by the lady from Riad Passali).
The staff working there is friendly but not so informative and not proactive. They don't even tell the WIFI password or what time is the breakfast that going to serve the following day. WIFI only workable around the common area. Well, WIFI is small thing but the service team still need to brush up their skill in term of handling guests.

Imagine, my stay in Marrakech make me feel like I was being downgraded from Riad Passali to the Riad El Walida. If you have been to these 2 riads before then you know how it I felt and I started to compared.

To Original Travel (Kim Kim) side. I understand they did nothing wrong. The problem that created was solely from the management from Riad Passali.

I must say a million thanks to Mr. Said from Original Travel (Kim Kim). He has been very professional that trying his very best to solve my problem in Marrakech. If without Mr. Said, the plan will not go well in Marrakech after the unexpected incident ignite by The Management Team of Riad Passali.

On my last day, Mr. Mohamed who was my 8 days awesome driver need to bid farewell with me as he had been assigned to another new group. Mr Said did a very well arrangement for my transport on the last day. I was assigned assigned with a new driver that send me the Jardin Majorelle and to Marrakech Airport. The new driver was Mr. Soufiane. I must say that Mr. Soufiane was another awesome driver. Very helpful and informative too.

Overall, I would like to highly recommended Original Travel (Kim Kim) to the world.
The are so far the travel agent that offering the best travel service.
Once again, million thanks to Mr. Ali, Mr, Said, Mr. Mohamed and Mr. Soufiane.

Warmest regards,
Boon

Amazing vacation in Morocco, flawlessly planned by Original Travel.

Original travel arranged every detail, from local dinners and wonderful hotels, to the perfect driver. Our trip was outstanding!

We are a family of 4, and we were privileged to have recently traveled through Morocco for 1 week.
Abdellah had customized tour for the 4 of us as we had limited time and yet wanted to get the whole experience, we had, throughout the period, the company of our guide and driver Karim, who, in addition to giving us an exceptional service, made us feel at home in his country, transmitting a lot of knowledge about the route traced and about the history of Morocco as a whole to modern day living and politics. The vocabulary and command of English language that Karim had was exceptional
Everything we asked for was very well organized and fulfilled. Transport, accommodation, and specific tours, of the best quality.
In Marrakesh, we met Hannan, who was our tour guide, in addition to being super well received by her, we were invited to a sensational dinner tour which my children thoroughly enjoyed.
Although all the cities we visited surprised us, it was the period of touring the dessert camp enchanted us the most. It was a very comfortable and relaxing tent stay to end our tour.
Much more than just providing services, and quick in responding to our questions we feel very welcomed and always taken care of by them.
By the end of the trip, we felt more like friends than customers. Highly recommend them.

Hotel Reviews

Jaal riad resort

Marrakech

Catered to American standards..

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad El Yacout

Fès

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hot water

Inara Desert Camp

Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Dar Mounir

Chefchaouen

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Chefchaoeun to Fez via Volubilis, Moulay Idriss & Meknes

Morocco

Guided Tour of Fez Medina

Fes

Half-Day Guided Tour of Marrakech

Marrakesh

Marrakesh Evening Food Tour

Marrakesh

Quick Tour of Casablanca with your Driver-guide

Morocco

Casablanca to Chefchaouen via Rabat

Morocco

Sharon organised a great trip for my family and Abdou our tour guide was wonderful. We were moving a lot and there were some long days but that’s what we were there for. Some of the glitches, included a last minute change in one of our Riads which I would have like to know ahead of time and twice the Riads messing up the rooms we were supposed to stay in. This was not the fault of Morocco Immersion and just things one has to deal with when travelling.

Hotel Reviews

Hotel & Spa Dar Sara

Marrakech

Authenticity & Character

Location

Staff

Very welcoming.

Cleanliness & Comfort

Chez Ichou

Dades Gorge

Beautiful place and great food.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Merzouga Dunes Camps

Merzouga

Magnificent glamping.

Authenticity & Character

Staff

Cleanliness & Comfort

Riad Al Makan

Fès

We didn’t stay here as the hotel was switched on us last minute.

Riad Hicham

Chefchaouen

This was a beautiful place!

Authenticity & Character

Location

Staff

Service was very slow.

Cleanliness & Comfort

Riad Kalaa

Rabat

Nice but horrible service in restaurant.

Authenticity & Character

Location

Staff

Poor service and messed up reservation.

Cleanliness & Comfort

Activity Reviews

Guided Tour of Marrakech

Marrakesh

Marrakech to Dades Valley via Ait Ben Haddou

Morocco

Dades Valley to Merzouga Camel Trek via Todgha Gorge & Tinghir

Morocco

One of the trip highlights!

Merzouga to Fes via Midelt, Azrou, & Ifraine

Morocco

This was a very long day. If we had more time maybe would have stopped for a night along the route.

Guided Tour of Fes

Fes

Free Day in Fes

Fes

Nice to have a slow day. Went to a hammam!

{{start_location}} to {{end_location}} via Volubilis

Morocco

Afternoon Guided Tour of Rabat

Rabat

Just back from a 8-day trip to Morroco. Kim Kim lined up the hotels, special tours and driver. It was incredibly helpful to have a driver with us for the entire trip. They guys made it easy to have fun, adventurous trip with my family.

Detailed planning and it was tailored for our requests and interests.
The overall travel guide could have been a little more communicative but overall other city cape fox local guides were very good
I would recommend Kim Kim and Sharon !
The bookings and hotel reservations were perfect.
Guides and our drive were always on time and very very helpful and trustworthy!
Overall fantastic experience!

Hotel Reviews

Riad Al Makan

Fès

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Maison d'Hôtes La Vallée des Figues

Boumalne

Could have tuned on the heat-in advance we went into very very cold rooms

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Riad Nesma Suites & SPA

Medina, Marrakech

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Merzouga Dunes Camps

Merzouga

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Tour of Fes

Fes

Quality of Experience

Guides, Drivers and Staff

Transport

Fes to Merzouga via Ifraine and Azrou - Camel Trek to Desert Camp

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

ATV Quad Tour of the Desert

Merzouga

Quality of Experience

Guides, Drivers and Staff

Transport

Merzouga to Dades Valley Via Todgha Gorge

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Dades Valley to Marrakech via Ait Ben Haddou

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour of Marrakech

Marrakesh

Quality of Experience

Guides, Drivers and Staff

Transport

My family’s experience in Sahara dessert in terms of accommodation was disappointing .
My family, who organized the trip, had requested luxury tent accommodations in Sahara dessert and we were booked with Paradis du Sahara.
However when our party of 22 arrived there , our family was told that we had to go to another tent. We waited for 20 minutes in the cold and were transferred to another, basic tent with cheap and bare minimum furnishings. Another family in our group also had the same experience. We had to be driven back for dinner to where the rest of the party were housed. We reported this to our local tour guide Ibrahim who made an alternate arrangement which was slightly better than the basic tent but still not the luxury tent we had originally booked and which others in our group got lucky enough to stay in.
This experience left a bad taste, especially since we were the first to book it and because we paid the same (high) price as the families who got the luxury tents.
Again, in Ourrzazate and Marrakech our accommodation were changed from a central location to different ones. In Ouarzazate, we were supposed to stay in a traditional Riad, and instead stayed in a standard hotel. The accommodation in Marrakesh was a good resort, but it took about 45 minutes each way to the city center, while the one I had planned for was right in the center with slightly more luxurious accommodations. Also the hotel we did stay in did not cater to our vegetarian options, despite our repeated prior communications with them, which led to many of us having to skip dinner on New Year’s Eve.
At the very least, I would have liked to have received communication about these changes. Not being informed about the downgrades made the experience all the more stressful and disappointing.

Hotel Reviews

Paradis Du Sahara

Merzouga

We were booked to stay here , but when were arrived we were transferred in a vehicle to another camp with cheap and basic accommodation after making us wait in the cold for 20 minutes. The rest of our group got the accommodation here while we who had booked earlier than the rest got to stay in a downgraded camp tent while paying the same high price for the luxury camp

Fredj Hotel & Spa

Tangier

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Shower was not draining

Puerta Azul

Chefchaouen

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Fes Marriott Hotel Jnan Palace

Fès

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Barcelo Palmeraie

Marrakech

Beautiful hotel and rooms However far from the city Centre and takes a long time to commute

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Odyssee Center

Casablanca

Authenticity & Character

Location

Staff

Cleanliness & Comfort

ibis Ouarzazate Centre

Ouarzazate

Shower was excellent Food was good Rooms are very small and walls are very thin. Everything can be heard from the neighboring rooms and hallway. Dirty carpets

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Tour of Chefchaouen

Chefchaouen

Quality of Experience

Guides, Drivers and Staff

Transport

Tour Fes with a Private Guide

Fes

Very knowledgeable guide with great communication. Kept the tour very interesting . However can avoid taking the travelers to the ceramic factory which is priced over the roof

Quality of Experience

Guides, Drivers and Staff

Ibrahim- our guide went above and beyond to take care of us

Transport

Camel Trek into a Luxury Sahara Camp

Morocco

We had booked in Paradis Du Sahara but when we went there we were told we would be transferred to another camp- were made to wait for 20 minutes for the keep in the cold weather and transferred to a cheap and basic camp. We were again transferred for dinner to the paradis du Sahara and when we told our local tour manager that we were supposed to be staying in paradis du Sahara- he arranged us accommodation in another basic camp but with better bathrooms- very disappointed with the experience -we felt cheated

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sahara to Ouarzazate via Todra Gorge

Morocco

Tides gorge was abbreviated to 15 minutes only in favor of a shop i between

Guides, Drivers and Staff

Transport

Ait Benhaddou, Tizi-n-Tichka Pass over the High Atlas, Marrakech

Morocco

Did not see the switch backs in Tizi N tikta pass

Quality of Experience

Guides, Drivers and Staff

Transport

Hassan II Mosque

Morocco

Quality of Experience

Guides, Drivers and Staff

Transport

Tour Marrakech with a private guide

Marrakesh

Our local tour guide Mustafa - was knowledgeable However , in the Marrakesh bazaar he was hurrying us up and not letting us to explore the shops which we wanted to go and see only to take us to shops of his choosing which were very expensive and telling us to take our time

Quality of Experience

Guides, Drivers and Staff

Transport

Abdou was attentive, caring, and provided necessary service promptly. He was able to tailor individualized services within the group. He promptly tended to all our needs and accommodated last-minute changes. His honesty and transparency helped us make proper choices throughout the trip.

Most of our accommodations were boutique-style hotels but were not elderly-friendly. Part of the accommodation difficulties included a lack of hot water to shower, overall poor lighting in the rooms, and no elevators for the elderly to use. Abdou was receptive to further improvement of his custom tour planning. We would recommend KimKim to Morocco travelers.

Said was wonderful, and friendly!! If I were to visit Morocco again, I would definitely want him to guide us. Our driver, Mohammed was quiet but a very nice gentleman. Timely and drove well.
Kamal in Fez was very knowledgeable and nice. He took to a restaurant for lunch, which turned out to be the best meal of our trip.

Hotel Reviews

Riad Maison Bleue And Spa

Fes

Loved our stay at this hotel. Loved the “complexity” of the different buildings. We hung out by the sitting area by the restaurant and the service was great. The welcome with the dates with walnuts was amazing!

Authenticity & Character

Location

Staff

Every single staff member was very nice, courteous and professional

Cleanliness & Comfort

Paradis Du Sahara

Merzouga

Pros: Nice tents Amazing staff Good food!! Location Cons: Some of the tents had water and heat issues Bathrooms were very basic but considering it’s a desert, it was set up well..

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Just check to make sure the heaters work well throughout the night. Water also stopped a few times for us. If there are time restrictions due to eco-conservation, it would be nice to know beforehand.

Dar Chamaa

Ouarzazate

Dinner is included in your stay at this place. We only found out when we got there. The place is okay. Not the cleanest. I would rate it a 2-3star place

Staff

Cleanliness & Comfort

The shower overflowed into our room. Also the rooms were not the cleanest

Riad Wow

Marrakech

Enjoyed the location of this place. Within the Medina and walking distance to pretty much everything. Staff was friendly and the courtyard was pretty and clean. They have a rooftop area with a bar but the staff, although extremely friendly, was not the best bartender.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hassan II Mosque

Morocco

Absolutely stunning!! Definitely check out this mosque from the inside.

Quality of Experience

Guides, Drivers and Staff

The guide was not the best. It was a large group. We could barely hear or understand him.

Transport

We walked. Not sure about transport within the mosque

Tour Fes with a Private Guide

Fes

Amazing tour with Kamal. He was knowledgeable about Islam as a religion and the town of Fez. Just didn’t care for the stores they take us to during the tour for shopping.

Quality of Experience

Guides, Drivers and Staff

Camel Trek into a Luxury Sahara Camp

Morocco

Amazing experience on camelbacks at sunset!! An absolute must do!!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sahara to Ouarzazate via Todra Gorge

Morocco

Beautiful scenery during this drive!

Quality of Experience

Tour Marrakech with a private guide

Marrakesh

This tour was good. But just inside the Medina. It would have been better if it included the Majorelle Gardens as well

Quality of Experience

Guides, Drivers and Staff

Cooking Class

Morocco

Our cooking class was at Faim D’epices just outside of Marrakech. Transport is provided by the class. Run by a couple - a French person, Michele and his wife, chef Ilham. It was really fun day! The cooking class was fun. Michele was entertaining and educational and chef Ilham shared some amazing recipes. Definitely a thumbs up and fun activity in Marrakech

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Ouarzazate to Marrakech via Aït Benhaddou

Morocco