Kimkim Trip Reviews for New Zealand

4.8
Based on 143 ratings
Read 143 verified reviews by travelers who booked their trip to New Zealand on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Monika did an amazing job of planning our New...
New Zealand | Dec 9 - Dec 17, 2023

Paul
Paul H.
Los Angeles, CA | Reviewed on Dec 18, 2023
Monika did an amazing job of planning our New Zealand vacation and choose the perfect itinary for us to follow during our trip. It felt like we had a good friend who was available to help us during our stay so we never felt concerned abut the trip logistics or other events. There were several times where we needed to make changes to the original plans (weather cancelations, etc) and Monika took care of everything for us so we were able to see everything that we had envisioned.
We...
Read more

Monika did an amazing job of planning our New Zealand vacation and choose the perfect itinary for us to follow during our trip. It felt like we had a good friend who was available to help us during our stay so we never felt concerned abut the trip logistics or other events. There were several times where we needed to make changes to the original plans (weather cancelations, etc) and Monika took care of everything for us so we were able to see everything that we had envisioned.
We particularly liked the many activities she planned in Rotorua and the Hobbiton tour. The Sudima hotels we stayed at in Auckland and Roturua were exceptional.
The Waitakere Resort & Spa was a bit of a disappointment. It seemed like it was in need of significant updating and repairs. The people were very nice and helpful but overall it just seemed very dated.

Hotel Reviews
Auckland City Hotel
Auckland

Our stay at Sudima Auckland City was pleasant. It boasted clean accommodations, friendly staff, and good layout. The hotel's location was perfect and accessible, making our traveling and exploring of the city uncomplicated. However, the breakfast wasn't up-to American taste, but that could just be due to different customs. Overall, the service and facilities were commendable!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Waitakere Resort
Waiatarua, Auckland

This resort wasn't quite up to our expectations. While it was clean and had promise of nice hikes, and waterfalls, many roads were closed and the hikes were hard to find. The wifi was weak and the hotel felt a bit outdated overall. Despite the resort's potential, it didn't quite live up to its prime. Regardless, it was a clean place to stay!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sudima Lake Rotorua
Rotorua

Much like the Sudima Auckland City, the Sudima Lake Rotorua was an excellent place to stay! The location was superb and the staff was extremely friendly. Our rooms were clean and comfortable. The breakfast was similar to the sister location, the bacon came off as a bit raw which was disappointing. Despite this minor hitch in the breakfast, our stay in Sudima Lake Rotorua was pretty good!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Waitomo Glowworm Caves + Ruakuri cave combo
Waitomo Glowworm Caves + Ruakuri cave combo
New Zealand

This activity was truly incredible. Exploring these unique caves was a blend of learning about stalactites and stalagmites and experiencing the wonderful light show created by glowworms. Our tour finished with an unforgettable boat trip in the cave river lit only by the glowworms above. Definitely a surreal and must-try experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Mt Tarawera Crater Walk Experience
Mt Tarawera Crater Walk Experience
Rotorua

Walking around the edge of an extinct volcano! Words can't describe the majestic views and raw natural beauty of the crater. The walk was a highlight of our trip and proved to be a thrilling experience!

Quality of Experience
Guides, Drivers and Staff
Redwoods treewalk by night
Redwoods treewalk by night
Rotorua

The night walk through the Redwoods was an incredible, one-of-a-kind experience. The Redwoods were beautifully lit up, creating an enchanting atmosphere. The platforms and bridges made it a unique treetop adventure. This shouldn't be missed!

Quality of Experience
Guides, Drivers and Staff
Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand

This was an absolute treat for movie buffs like me. Getting the chance to explore the beautifully recreated Hobbit village from the movies was fascinating. The place was full of the furniture details like in the movies. This addition is new and is something exclusive which made our visit special!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Dec 21, 2023

Hi Paul,

Just wanted to say a big thank you for your awesome review! It was an absolute blast working with you to plan your trip. I'm thrilled to hear that you had a great experience with Kim Kim and that our team was able to make your trip-planning process so much easier. Keep us in mind for your next adventure!

Warm regards,

Monika

New Zealand Honeymoon
New Zealand | Nov 10 - Nov 25, 2023

J
Julia P.
Brea, CA | Reviewed on Dec 05, 2023
My husband and I used kimkim to plan the honeymoon of our dreams at the place of dreams, New Zealand! The entire process was absolutely seamless. Franck and his team at Once Upon a Trip were amazing! I communicated with Franck for 8 months before our trip started and he answered all of my questions in an extremely timely manner and gave incredible advice. He booked us for all the best hotels and excursions and we had the most amazing time in New Zealand. We are hoping to return to New Zealand... Read more

My husband and I used kimkim to plan the honeymoon of our dreams at the place of dreams, New Zealand! The entire process was absolutely seamless. Franck and his team at Once Upon a Trip were amazing! I communicated with Franck for 8 months before our trip started and he answered all of my questions in an extremely timely manner and gave incredible advice. He booked us for all the best hotels and excursions and we had the most amazing time in New Zealand. We are hoping to return to New Zealand soon, and we will definitely be using kimkim and Once Upon a Trip again! Thank you so much Franck!

Hotel Reviews
Dunluce Bed and Breakfast
Te Anau

This bed and breakfast was in the perfect location! There is a village closeby with stores, restaurants, and gift shops! It is also about 2 hours away from Milford Sound, and the drive there was the most beautiful and picturesque drive my husband and I have ever been on. The host Hannah is incredible! She made sure that everything we needed was taken care of and then some! She was extremely knowledgeable about the area and had great advice for our journey to Fjordland. Thank you Hannah for being so great to us during our time there!

Authenticity & Character
Location
Te Anau is an amazing place and I would love to live there one day!
Staff
Hannah is an incredible host, she made breakfast for us and it was delicious every morning!
Cleanliness & Comfort
Eliza's Manor
Christchurch City

I loved this manor! The location was in a perfect setting in Christchurch. The hotel was decorated immaculately and the room was extremely comfortable. The food is also delicious and the staff there were extremely friendly and helpful.

Authenticity & Character
The decor was extremely unique!
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hobbiton Movie Set Tour
Hobbiton Movie Set Tour
New Zealand

This was a bucket list dream come true for me and it was an experience I will never forget! Not only was the set so incredible, but the general scenery was breathtaking! It was also awesome to try the ginger beer at the Green Dragon Inn. The Shires rest cafe also had delicious and fresh food (I had the fish and chips along with the salad).

Quality of Experience
Guides, Drivers and Staff
Transport
 Pō combo (Guided Experience + Indigenous Evening Experience)
Pō combo (Guided Experience + Indigenous Evening Experience)
Rotorua

This whole experience was amazing! It was so wonderful to get an education about the Maori people and culture.

Quality of Experience
Food
the food was delicious and there was a lot of it!
Guides, Drivers and Staff
Transport
Glowworm Paddle Board Tour
Glowworm Paddle Board Tour
Rotorua

This was one of the best things we did on our trip! The guides were very informative and friendly. The drive to the lake and the lake itself were beautiful. Seeing the glow worms in the caves were out of this world!

Quality of Experience
Guides, Drivers and Staff
Transport
Ahi Restaurant - 4 snacks and 4 courses
Ahi Restaurant - 4 snacks and 4 courses
Auckland

The food here was INCREDIBLE! I love the storytelling behind each dish and it was the best tasting food I've had. The drinks were also delicious, and the staff were friendly and inviting!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Dec 06, 2023

Dear Julia,
I am so happy to read you had a such a good time in NZ and that you are already planing to be back. When travelers like you are open to get our suggestions, it is always easier for us to build a personalized itinerary.
Thanks again for the opportunity, it has been a pleasure
Franck

This trip to New Zealand was just amazing!
New Zealand | Nov 19 - Nov 28, 2023

J
Judah J.
Los Angeles, CA | Reviewed on Nov 29, 2023
This trip to New Zealand was just amazing! We had an incredible time driving all around the North and South Islands of NZ. Everywhere we looked, there was another breathtaking vista all around, with mountains, lakes, fjords, sheep and livestock, and so much greenery.
All the kimkim-booked excursions and accommodations made the trip so much easier to manage day-to-day, with all the details already looked-after and sorted. A particular highlight was the fly-cruise-fly excursion to Milford...
Read more

This trip to New Zealand was just amazing! We had an incredible time driving all around the North and South Islands of NZ. Everywhere we looked, there was another breathtaking vista all around, with mountains, lakes, fjords, sheep and livestock, and so much greenery.
All the kimkim-booked excursions and accommodations made the trip so much easier to manage day-to-day, with all the details already looked-after and sorted. A particular highlight was the fly-cruise-fly excursion to Milford Sound from Queenstown—I'll remember those views and that experience for the rest of my life!

Hotel Reviews
Ruapehu Country Lodge
Ruapehu

This charming B&B near Tongariro National Park (45-60 mins' drive) was a fabulous place to stay for 1 night on our trip. B&B owners Bernie and Marie were as warm as can be, and the property is clean, beautiful, and quiet. There are 4 rooms total, so even at "full capacity," it never felt like there were other guests looming over us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
PurePod Kapiti Coast (Kokomea)
Peka Peka

Views and surroundings were stunning. The food provided was really good too, though it does require cooking on your own. The instructions for how to find the parking lot were a bit challenging to decipher, as road construction has since finished, and the directions were outdated. We did eventually find where to park, and then the 10-minute hike commenced... For the adventurous!

Authenticity & Character
Location
Cleanliness & Comfort
Galaxy Boutique Hotel Tekapo
Lake Tekapo

Wow!! This hotel was exceptional. The views of Lake Tekapo were stunning, and the hotel itself was beautifully designed. (Our room had a skylight that's designed for star-gazing at night!) Included breakfast could be taken in-room, which we opted for. Delicious and a great way to start the day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Fly Cruise Fly – Queenstown to Milford Sound
Fly Cruise Fly – Queenstown to Milford Sound
Queenstown (NZ)

This was the highlight of our whole trip. The fly-cruise-fly package was perfect for seeing Milford Sound and the surrounding fjords/mountains/lakes, and it was well worth the money and time. An absolute must-do if visiting the Queenstown area.

Quality of Experience
Guides, Drivers and Staff
Transport
There was a booking error for our pickup, but the excursion operator rectified it when we called.
Kayak Taupo - Maori Rock Carvings
Kayak Taupo - Maori Rock Carvings
New Zealand

To start, this was a challenging kayak experience. Pros: Lake Taupo is a beautiful place to kayak. The water, on our morning, wasn't *too* rough, but it was definitely windy, which made for a challenging rowing experience, and it's not a short one. We spend more than an hour each way paddling. Cons: Firstly, our operator Liz was verbally and visibly annoyed with us that we didn't arrive 15 minutes early, which was never communicated on our itinerary nor the activity voucher. Additionally, she constantly belittled and corrected a new hire on her own team who was clearly in training when accompanying our group. Moreover, she continued to yell at other tourists from Taiwan, whom she thought were tiring out too quickly or not following her shouted instructions to keep up with the group. She actually had them turn back with another guide 1/3 into our trip, which made us think that if we didn't strain ourselves to "keep up," she'd turn us back too. Overall, she was a real detraction from the experience, and I think kimkim & Once Upon A Trip should be aware of all the above when continuing to send tourists to this operator.

Quality of Experience
Guides, Drivers and Staff
National Hatchery
National Hatchery
Rotorua

Such a great way to see Kiwi up close and also support conservation in NZ!

Quality of Experience
Guides, Drivers and Staff
Glowworm Paddle Board Tour
Glowworm Paddle Board Tour
Rotorua

This was so much fun! The guides were really warm and understanding of everyone's physical abilities, the kayaking was not too challenging, and the glow worms were really cool to see up-close.

Quality of Experience
Guides, Drivers and Staff
Transport
 Pō combo (Guided Experience + Indigenous Evening Experience)
Pō combo (Guided Experience + Indigenous Evening Experience)
Rotorua

This was a very special way to experience some Maori culture while in New Zealand. It was informative and entertaining, and the venue includes numerous geysers to view, too.

Quality of Experience
Food
Guides, Drivers and Staff
Pre-Sunset Guided Walk
Pre-Sunset Guided Walk
New Zealand

Stuart & his team leading this walk through Tongariro National Park were great. We had nice convos with others in our group, and the guided walk was somewhere between a walk and a hike. The views for those 2 hours, as the sun set, were just spectacular.

Quality of Experience
Guides, Drivers and Staff
Tekapo Springs - StarGazing
Tekapo Springs - StarGazing
Lake Tekapo

In one of the world's star-gazing capitals, it makes sense to take advantage! We were blessed with a clear night, and the telescope-viewing was a great way to see multiple constellations and planets before getting into the hot pools to do some more star-gazing while soaking away the day :)

Quality of Experience
Guides, Drivers and Staff
Hell's Gate
Hell's Gate
Rotorua

The free guided tour at 10:30am was great, and I'd highly recommend everyone gets there in time to join it. The property is quite large, and having a guide to walk through it and explain everything was really helpful, from a scientific and cultural perspective. The mud baths were also really fun.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Dec 06, 2023

Hey Judah,
Thank you so much for this very detailed testimonial which is obviously really helpful. We will pay a specific attention to the kayak activity in Taupo to make sure our clients are well satisfied which so far has been the case but thanks a lot for the feedback and warning.
You have been a pleasure to deal with as you were really open to my suggestions, happy to read you loved this trip
Franck

Four seniors in New Zealand.
New Zealand | Nov 3 - Nov 21, 2023

E
Elizabeth M.
Ashland, MA | Reviewed on Nov 28, 2023
Between myself and our specialist Ruth we had to pare down ideas to make a trip that would be feasible with respect to travel and having more than one night in each hotel. Having done that, Ruth was respectful of the flexibility we needed to visit with relatives in various places and of the fact that we were four seniors. The hotels and apartments Ruth chose for stays were wonderful. The car arrangement worked very well. We did feel overwhelmed by one of the long guided tours and opted... Read more

Between myself and our specialist Ruth we had to pare down ideas to make a trip that would be feasible with respect to travel and having more than one night in each hotel. Having done that, Ruth was respectful of the flexibility we needed to visit with relatives in various places and of the fact that we were four seniors. The hotels and apartments Ruth chose for stays were wonderful. The car arrangement worked very well. We did feel overwhelmed by one of the long guided tours and opted out of it but enjoyed the others she had recommended. New Zealand is a wonderful country to explore one's personal interests. Our interests were in horticulture and I would certainly recommend New Plymouth for anyone interested in plants. The openness of the horticulture people we met at various sites was delightful. Bathing in the thermal pools in Taupo on our one rainy day was wonderful. We saw a variety of incredibly scenic places such as Punakaiki and the Pancake Rocks, Mt. Taranaki in all its glory, the road over Arthur's Pass and the drive to Akaroa. Altogether it was a very successful trip for all four of us.

Hotel Review
The Reef Resort
Taupo

We were booked into one of the apartments at this site and not only was it a wonderful, well-equipped apartment but it had a garage for the car. The hosts were great fun to meet. it would be a wonderful place to stay for a longer time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Dec 01, 2023

It was a pleasure working with you and Sarah and I am so happy you had a great trip!

Trip of a lifetime!
New Zealand | Nov 5 - Nov 13, 2023

Rik
Rik R.
Petaluma, CA | Reviewed on Nov 24, 2023
Lydia was an extraordinary help in planning and implementing my trip every step of the way! I highly recommend her, New Zealand Fine Tours, and kimkim! It was a trip I wanted to do my whole life and didn't get around to it now. Every part of the tour was gorgeous, beginning with the journey into Hobbiton and the LOR sets were incredible. The Maori tours and shows were incredible. Mt Cook was especially beautiful, transcendent in a word. Took my breath away. Then on to Queenstown for stunning... Read more

Lydia was an extraordinary help in planning and implementing my trip every step of the way! I highly recommend her, New Zealand Fine Tours, and kimkim! It was a trip I wanted to do my whole life and didn't get around to it now. Every part of the tour was gorgeous, beginning with the journey into Hobbiton and the LOR sets were incredible. The Maori tours and shows were incredible. Mt Cook was especially beautiful, transcendent in a word. Took my breath away. Then on to Queenstown for stunning boat rides on the Lake and a dinner across the lake on one of the nights. Finally, the trip out to the West Coast of the South Island was yet another gem. All along the way my trip was planned step by step, the transportation was prompt with enjoyable and well informed tour guides, and the accommodations were clean and comfortable. The trip included some meals which were very good and memorable. Thank you Lydia and all the folks at NZFTs and kimkim.

Local specialist: Lydia Ford

Louise was great to work with in planning my ...
New Zealand | Nov 8 - Nov 13, 2023

jeff
jeff w.
Ashburn, VA | Reviewed on Nov 14, 2023
Louise was great to work with in planning my trip. With the exception of one lodging place, I give KimKim an A for the overall trip.
I visited so many incredible places- Glow Worm Cave, Doubtful Sound, Milford Sound, Otega Regional Wine Tour, Hiking Trails, Wharf in Queenstown!!
This was my second trip to NZ and it was worth seeing again. The citizens of NZ are the friendliest and sweetest people I’ve ever met in all my travels. The country is one postcard after another - even the...
Read more

Louise was great to work with in planning my trip. With the exception of one lodging place, I give KimKim an A for the overall trip.
I visited so many incredible places- Glow Worm Cave, Doubtful Sound, Milford Sound, Otega Regional Wine Tour, Hiking Trails, Wharf in Queenstown!!
This was my second trip to NZ and it was worth seeing again. The citizens of NZ are the friendliest and sweetest people I’ve ever met in all my travels. The country is one postcard after another - even the retail areas are nice. Public bathrooms are cleaner than most peoples homes!!! You can just tell these people love the tourism as it provides the majority of their lifestyle. All other countries with this much tourism should use NZ as a model.
People in the states - stop going on the same ole vacation year after year - go to NZ. It’s a lifetime vacation and one that you will remember forever.

Hotel Reviews
Blue Peaks Lodge
Queenstown

Old, tired and very dated. No amenities whatsoever. It was clean and is very convenient. The staff was super sweet and friendly. But I would not stay here again.

Authenticity & Character
Everything. Cleaner parking lot, updated rooms, add a lounge, add a courtyard, don’t put trash bins in the front door.
Location
Staff
Both of the young ladies were great.
Cleanliness & Comfort
Clean and simple. Lots of people like this. I just thought I was in low income housing.
Distinction Te Anau Hotel And Villas
Te Anau

Great location.

Authenticity & Character
Typical NZ hotel.
Location
Heart of city center.
Staff
Very accommodating.
Cleanliness & Comfort
Could use new mattresses.
Activity Reviews
Te Anau Glowworm Caves
Te Anau Glowworm Caves
Te Anau

The rarity of seeing such a beautiful cave.

Quality of Experience
Guides, Drivers and Staff
Transport
Buses are just too rough riding. The bouncing makes you car sick.
Doubtful Sound Wilderness Cruise from Queenstown
Doubtful Sound Wilderness Cruise from Queenstown
Queenstown (NZ)

Loved everything this sound offered. Spectacular in every way.

Quality of Experience
The incredible views.
Transport
Better shock absorbers for a smoother ride. More knee room in between seats. Window shades to block sunlight when necessary.
Te Anau to Milford Sound, Milford Cruise with Picnic Lunch
Te Anau to Milford Sound, Milford Cruise with Picnic Lunch
Te Anau

Never seen anything so beautiful.

Quality of Experience
I’m
Guides, Drivers and Staff
Transport
Better riding bus is needed. Just so much bouncing and roughness. It’s very car sick.
Appellation Boutique Wine Tour
Appellation Boutique Wine Tour
Queenstown (NZ)

Loved the first and last stop. Beautiful wineries.

Quality of Experience
Guides, Drivers and Staff
Worst driver ever. Rude. Non stop talking. Drove extremely too fast. Just a lousy driver.
Transport
Not luxury at all. It’s van. Nothing luxurious about it.
Local specialist: Louise Hodge
Louise
Louise Hodge
Local specialist in Wānaka, New Zealand | Replied on Dec 12, 2023

Kia ora Jeff,
Thank you so much for the lovely feedback! It is most appreciated and definitely helps with future planning of trips. Your photos are so stunning and it looks like you had perfect weather when visiting both Milford and Doubtful Sounds!
All the best and safe travels!

Once in a lifetime trip to NZ
New Zealand | Nov 4 - Nov 10, 2023

N
Nerida C.
Australia | Reviewed on Nov 11, 2023

My mum and daughter had a fantastic trip organised by Connie. There was an error made with one of the activities booked but Connie and her local team fixed it and made it even better than we expected. Thank you for the memorable holiday!

Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Nov 11, 2023

Dear Nerida,

Thank you for taking the time you have taken to write this wonderful review.
Unfortunately, there was a mishap/overlooked in one of the tours and I immediately took action with my team in New Zealand. All our passengers are always taken care of, whether before they depart or once they are on their trip. Our team in New Zealand and or Australia are available 24/7.
We appreciate your patience and I thank you again for your kind words.
We are happy to hear your mom and your daughter had a wonderful and memorable trip.
Best Regards
Connie

Amazing trip!
New Zealand | Oct 5 - Oct 17, 2023

S
Sheri M.
Sparks, NV | Reviewed on Oct 20, 2023
Ruth from KimKim/Spring Board and Nathan from Southern World we’re just amazing! I couldn’t have asked for a better pair of travel agents. Ruth listened to what I wanted and help me set up an amazing trip schedule and Nathan set up my accommodations, rental car and trip events. I had an amazing time in my number one bucket list location, New Zealand and I cannot thank Ruth and Nathan enough. Read more

Ruth from KimKim/Spring Board and Nathan from Southern World we’re just amazing! I couldn’t have asked for a better pair of travel agents. Ruth listened to what I wanted and help me set up an amazing trip schedule and Nathan set up my accommodations, rental car and trip events. I had an amazing time in my number one bucket list location, New Zealand and I cannot thank Ruth and Nathan enough.

Hotel Reviews
Robertson House
Rotorua

First class! Wonderful B&B! I can not recommend it enough!

Authenticity & Character
Oldest Victorian in Rotorua.
Location
Staff
Lovely hosts! They go the extra mile and I cannot say enough about them…amazing care and attention!
Cleanliness & Comfort
World class!
Queenstown House B&B
Queenstown

Wonderful staff and accommodations. First class room and view. You could do your laundry without being charged, big bonus. Loved it!

Authenticity & Character
Well cared for!
Location
Staff
Attentive staff!
Cleanliness & Comfort
Ocean View Retreat
Punakaiki

Wonderful Hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cobden Garden
Napier

Wonderful B&B!

Authenticity & Character
Beautiful 1800s house.
Location
Staff
Lovely hosts.
Cleanliness & Comfort
Te Waonui Forest Retreat
Franz Josef Westland

Beautiful Hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Abseil Inn
Waitomo Caves

One of a kind experience!

Authenticity & Character
Each room has a theme.
Location
Tough to find, but once there lovely location.
Staff
They knew I had to leave earlier than their scheduled meal times and adjusted it without me asking so I could have breakfast.
Cleanliness & Comfort
Local specialist: Ruth Grau
Ruth
Ruth Grau
Local specialist in Adelaide, Australia, & Palm Springs, USA | Replied on Oct 20, 2023

I am so happy you had such a great trip! I really enjoyed working with you and planning your vacation. I'm glad you liked all the accommodations and hosts! Thanks so much for booking with me!

Trip planning was handled 10/10. Laurel was p...
New Zealand | Sep 23 - Oct 8, 2023

P
Paul R.
Live Oak, CA | Reviewed on Oct 18, 2023
Trip planning was handled 10/10. Laurel was pleasant and easy to work with. She got what we wanted and was able to push back on one or two things that we were not sure about and ended up loving. During the first 3 days of the tour, 4 things went wrong- no communication on cancellation of whale watch, they didn’t have our reservation for the tower in Auckland, rental car was not scheduled properly, and we missed our tram dinner due to a scheduling mistake. We still loved nearly every second... Read more

Trip planning was handled 10/10. Laurel was pleasant and easy to work with. She got what we wanted and was able to push back on one or two things that we were not sure about and ended up loving.

During the first 3 days of the tour, 4 things went wrong- no communication on cancellation of whale watch, they didn’t have our reservation for the tower in Auckland, rental car was not scheduled properly, and we missed our tram dinner due to a scheduling mistake. We still loved nearly every second of NZ. And the next 12 days were basically perfect. But KimKim should evaluate why the planning and communication wasn’t better early on the trip.

Local specialist: Laurel Thachuk
Laurel
Laurel Thachuk
Local specialist in Mooloolaba, Sunshine Coast Australia | Replied on Oct 20, 2023

Hi Paul,

Thank you for your feedback, it is very valuable to us. We were equally disappointed with the issues from suppliers during your trip. We have since followed up and they offer their apologies for any inconveniences caused. A refund has been applied to your account accordingly

I hope you enjoyed your time in New Zealand and will be back to visit again one day!

Complex Australian/New Zealand trip
New Zealand | Sep 25 - Oct 10, 2023

Alan
Alan S.
Reno, NV | Reviewed on Oct 14, 2023
We had long-planned a trip to New Zealand with a "stopover" at Uluru in Australia. Needless to say, a complicated and long itinerary! Usually I make my own plans, but had never been to these places so used KimKim on recommendation of a friend. Connie was terrific....we went over what we wanted to see and she had several suggestions throughout. This was less than a 3 week trip and we're not exactly young, so knew it would be grueling and Connie helped smooth it out. She also was great in... Read more

We had long-planned a trip to New Zealand with a "stopover" at Uluru in Australia. Needless to say, a complicated and long itinerary! Usually I make my own plans, but had never been to these places so used KimKim on recommendation of a friend. Connie was terrific....we went over what we wanted to see and she had several suggestions throughout. This was less than a 3 week trip and we're not exactly young, so knew it would be grueling and Connie helped smooth it out. She also was great in contacting me to go over details, and in modifying the itinerary to fit specific needs.

We made all air arrangements, but one of the things that was really helpful was KimKim/Connie's arranging for most airport transfers...that was very handy.

Loved everyplace we went. If I had to single anything out I'd say Milford Sound on South Island, New Zealand. Amazing wild place. We did the overnight boat tour and while moored in a safe harbor a tremendous storm hit. This made it impossible for tour in the morning, to Tas Sea. We had to stay moored for several hours...but worth it...the rain, thunder, lightning was tremendous and the wallfalls, due to heavy rain, were amazing.

The other places we visited were also great, and Connie did a terrific job in selecting these and having a few "free" days...I'd say we got a great perspective on New Zealand.

All places visited were great. A few minor issues were: 1.for one long day long trip to Kings Canyon "near" Ulluru, we did not realize we'd be picked up before 5:00am and that we'd be driving ca. 700 km in one day! That was a bit much, but worth it...but a long time on a bus.... 2. New Zealand North Island crater walk....a bit more difficult than I thought it would be and 3. hotel on North Island at Grand Mercure--very interesting and nice place, but access (esp. at night) a bit difficult..parking was in a lot quite a steep distance from the "villas," and lighting/signage was not great. 4. times were missing on a few tours, but readily resolved upon contacting Connie.

I only cite these for thoroughness, not as criticisms!

Thus, this was a terrific trip. Highly recommend KimKim and Connie.

Hotel Reviews
Desert Gardens Hotel
Yulara

Very nice low key hotel....in a very remote place. Great breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Sydney Airport, an IHG Hotel
Mascot

basic overnighter for airport....it was fine

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scenic Suites Queenstown
Queenstown

Probably the nicest and most convenient hotel on the entire trip

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Milford Mariner Overnight Cruise
Milford Sound

see review comments....great fun

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crowne Plaza Christchurch
Christchurch Central

very upscale and modern; weird bathroom layout!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Regent of Rotorua
Rotorua

Great 50s vibe..but black carpet!!!! Well done though--refurbished motel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Mercure Puka Park Resort
Pauanui

very interesting concept with "villas"...showing it's age a bit though! all parking in a large lot and steep incline to get to villas unless you ask for golf cart. Not well lit at night, but that's likely intentional!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Great Ponsonby ArtHotel
Auckland

very funky place...smaller than we thought...it's more of a b&b..great breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Afternoon/ Evening Uluru Sacred Sites & Sunset with Barbecue Dinner
Afternoon/ Evening Uluru Sacred Sites & Sunset with Barbecue Dinner
Uluru

great quick tour; barbecue dinner was great. too little time at cultural centre though

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kings Canyon & Outback Panoramas (Return to Uluru)
Full Day Kings Canyon & Outback Panoramas (Return to Uluru)
Uluru

very long (700km or so) "day trip" but worth it....king's canyon was great....we opted for the easier hike on the bottom!

Quality of Experience
Guides, Drivers and Staff
Transport
Walter Peak Farm and Gourmet Barbecue Dinner
Walter Peak Farm and Gourmet Barbecue Dinner
Queenstown (NZ)

great time, terrific buffet (las vegas standards!)

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Milford Mariner Overnight Cruise from Queenstown (2 days, 1 night)
Milford Mariner Overnight Cruise from Queenstown (2 days, 1 night)
Queenstown (NZ)

highlight of trip see earlier comments...unable to complete due to severe storm, which required us to be moored at overnight spot for several hours...but worth it...the storm was incredible!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Skyline Gondola Ride
Skyline Gondola Ride
Queenstown (NZ)

great views

Quality of Experience
Full Day Arthurs Pass with Train
Full Day Arthurs Pass with Train
Christchurch

wonderful train trip...relatively short; very nice that the guide drove us back, using a somewhat different route. He (hugh I think) was great!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Te Ra Guided Experience (90 minutes) + cultural Performance
Te Ra Guided Experience (90 minutes) + cultural Performance
Rotorua

great intro to gysers and maori culture; well done

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Rotorua
Welcome to Rotorua
Rotorua
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Mt Tarawera Crater Walk Experience
Half Day Mt Tarawera Crater Walk Experience
Rotorua

very impressive tour to volcano edge.

Quality of Experience
Guides, Drivers and Staff
very good and concerned on your well being
Transport
Mitai Cultural Experience & Dinner
Mitai Cultural Experience & Dinner
Rotorua

no where near as "tacky" as i thought it would be...great experience! Well organized.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Coromandel Town
Explore Coromandel Town
Coromandel

this was a self drive portion...great, but windy, roads...and some closed due to earlier flooding

Quality of Experience
Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Oct 14, 2023

Hello Mr. and Mrs Simmons
Thank you very much for this great review and that you took the time to share your wonderful experiences.
Your review is amazing and thank you for feedback, I really appreciate the details you shared with me about areas where I can improve. This insight will help me greatly to build many other wonderful trips.

We hope to see you soon in one of our many wonderful destinations.

Sincerely
Connie

A+++ experience!!!
New Zealand | Sep 5 - Sep 14, 2023

Karen
Karen S.
Bethesda, MD | Reviewed on Sep 15, 2023
Franck captured everything we wanted to see in NZ in our short 10 day visit, plus so much more. Each lodge/hotel/inn was a spectacular experience in themselves. Although packed, the itinerary was paced and varied. We never could have formulated such an A+++ trip such as this w/o Franck’s help. We are so glad we discovered KimKim and hope to use them for other trips. Read more

Franck captured everything we wanted to see in NZ in our short 10 day visit, plus so much more. Each lodge/hotel/inn was a spectacular experience in themselves. Although packed, the itinerary was paced and varied. We never could have formulated such an A+++ trip such as this w/o Franck’s help. We are so glad we discovered KimKim and hope to use them for other trips.

Hotel Reviews
Eliza's Manor
Christchurch City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hapuku Lodge & Tree Houses
Kaikoura
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Escape to Picton
Picton
Authenticity & Character
Location
Staff
Very kind staff but overworked shuttling between properties. Needs a day off, a new apron and new clogs.
Cleanliness & Comfort
See above. Owners need to fix up garden and stairway needs a polish of paint and new carpet. It must have once been lovely. It is beginning to look tired.
QT Wellington
Wellington
Authenticity & Character
Great funky art everywhere!
Location
Staff
Cleanliness & Comfort
Ruapehu Country Lodge
Ruapehu
Authenticity & Character
Plover how the owners let us visit their lambs & alpacas!
Location
Staff
Cleanliness & Comfort
Black Swan Lakeside Boutique Hotel
Rotorua
Authenticity & Character
Location
Staff
Would love staff to have a chance to go to sites to help promote activities. Charming staff member, Michelle.
Cleanliness & Comfort
M Social
Auckland
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Sep 15, 2023

Dear Karen and Vin,
What a wonderful testimonial, thank so much. I am happy to ready you loved our country and the hosts at each accommodation, the kiwi hospitality is definitely part of the trip.
Enjoy many more trips through Kimkim, they carefully select their local agents, you will not be disappointed.
Thank you for trusting our company
Warm regards
Franck

Vickie was wonderful in her suggestions for o...
New Zealand | Aug 27 - Sep 5, 2023

Joelle
Joelle T.
Arcadia, CA | Reviewed on Sep 07, 2023
Vickie was wonderful in her suggestions for our NZ South Island tour. Our itinerary was very organized in an app format and the recommended excursions were unique to NZ. We loved all our new memories we created and would highly recommend both Kimkim and Vickie. Read more

Vickie was wonderful in her suggestions for our NZ South Island tour. Our itinerary was very organized in an app format and the recommended excursions were unique to NZ. We loved all our new memories we created and would highly recommend both Kimkim and Vickie.

Hotel Reviews
The George
Christchurch

Excellent service and comfortable rooms. Excellent location with delicious food for both dinner and breakfast. Would definitely stay here again and would highly recommend this place to friends.

Authenticity & Character
Very clean and comfortable
Location
In front of a park & the George has bikes for hire to explains the town.
Staff
Cleanliness & Comfort
The Hermitage Hotel
Mount Cook Village

Fantastic views and location. Close to trails and the dinner and breakfast buffets are wonderful. Would definitely recommend this place and will stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rainforest Retreat
Franz Josef Glacier

Very cute and unique place. Located near town and restaurants. Would highly recommend this place & will stay here again.

Authenticity & Character
Tree house rooms are very unique. Excellent experience
Location
Staff
Cleanliness & Comfort
Novotel Auckland Airport
Auckland

Perfect stay for airport convenience. Would highly recommend this place and would stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Copthorne Hotel & Resort Queenstown Lakefront
Queenstown

This place was just ok. The breakfast was mediocre and the place was old and rundown. Had beautiful lake views & was close to town, but I would not stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Historic Tram Dinner
Historic Tram Dinner
Christchurch

Fun experience. Great way to see the town. Food was delicious and great quality. Wish it had commentary about the city history during the tram tour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Appellation Boutique Wine Tour
Appellation Boutique Wine Tour
Queenstown (NZ)

This tour was Nothing Special. Coming from California and enjoying great wine tours there and have experienced wine tours in Italy- this was just ok. The wines were ok, and the wineries were nothing special- the lunch was simple. I would not do this tour again.

Quality of Experience
Guides, Drivers and Staff
I felt the driver was driving too fast. Felt uncomfortable at times.
Transport
Milford Sound Coach/Cruise/Coach inc lunch ex ZQN
Milford Sound Coach/Cruise/Coach inc lunch ex ZQN
Queenstown (NZ)

Excellent tour. Our driver Paulie was FANTASTIC. He was very knowledgeable and informative about the area. We felt safe in the bus and he was a cautious driver.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
TSS Earnslaw Farm Tour & Dinner
TSS Earnslaw Farm Tour & Dinner
Queenstown (NZ)

This was mostly a dinner and buffet tour. The farm portion was short and rushed. Minimal animal interactions. I would not recommend this tour if you’re looking for some animal farm experience

Quality of Experience
Food was wonderful
Food
Excellent buffet
Guides, Drivers and Staff
Great staff
Transport
Unique ferry ride
Franz Josef Glacier Heli-hike
Franz Josef Glacier Heli-hike
Franz Josef Glacier

Fantastic experience. Highlight of the South Island. Must do and see

Quality of Experience
Guides, Drivers and Staff
Our guide Kylan was fantastic
Transport
CHCH Touring - Private Transfer Train Station to Accommodation
Christchurch

Nice views. Great commentary. Fun train ride

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Wanaka
Explore Wanaka
Wānaka

Quick stop in town. Not much time spent. Cute little town. Self exploration of Wanaka

Quality of Experience
Local specialist: Vickie Parrack
Vickie
Vickie Parrack
Local specialist in Wanaka | Replied on Sep 18, 2023

Wow Joelle what a review!! Thank you so much for being so kind, I had a blast working with you and that was so sweet of you to recommend me to a friend.

Take care

Vickie xx

Good value - personal service!
New Zealand | Aug 22 - Aug 27, 2023

Tamara
Tamara C.
San Luis Obispo, CA | Reviewed on Sep 03, 2023
I was a solo traveler and wanted adventure, nature and ease of travel. Carly listened to my goals and created a tailored trip. She suggested ideas and we had a collaborative schedule honed by many mails and calls. It was a fantastic trip. I would recommend this service and Carly’s expertise. Read more

I was a solo traveler and wanted adventure, nature and ease of travel. Carly listened to my goals and created a tailored trip. She suggested ideas and we had a collaborative schedule honed by many mails and calls. It was a fantastic trip. I would recommend this service and Carly’s expertise.

Activity Review
Auckland to Rotorua via Hobbiton Movie Set
Auckland to Rotorua via Hobbiton Movie Set
New Zealand

Wasn’t expecting to love this but it was a treat! Guides were so enthusiastic and scenery truly stunning.

Quality of Experience
Guides, Drivers and Staff
The guides excelled at hospitality.
Transport
Our driver shared his favorite spots and generously let us pepper him with questions that he answered kindly and diplomatically 🙂
Local specialist: Carly Baker
Carly
Carly Baker
Local specialist in Wanaka, New Zealand | Replied on Sep 15, 2023

Hi Tamara, Thanks so much for your lovely review and so glad you had a great time with your time in New Zealand and hope that continued into your time in Australia. Thanks for all the photos, some great ones in there! It was great to work with you, thanks again Tamara!

Hi Liz,The trip to New Zealand and Australia...
New Zealand | Jul 29 - Aug 16, 2023

J
Jim V.
San Ramon, CA | Reviewed on Aug 25, 2023
Hi Liz,
The trip to New Zealand and Australia was probably one of the best we've ever had. The highlights were the Women World Cup soccer games we attended in both countries. In addition, Helen, Alexa and I enjoyed the town and activities you planned for us in Queenstown (Milford Sound and wine tasting). The city that we were unexpectedly pleased with was Nelson. At this city we were able to enjoy a cruise along the coast of the Abel Tasman NP and hike a portion of the great walk at...
Read more

Hi Liz,
The trip to New Zealand and Australia was probably one of the best we've ever had. The highlights were the Women World Cup soccer games we attended in both countries. In addition, Helen, Alexa and I enjoyed the town and activities you planned for us in Queenstown (Milford Sound and wine tasting). The city that we were unexpectedly pleased with was Nelson. At this city we were able to enjoy a cruise along the coast of the Abel Tasman NP and hike a portion of the great walk at this park. Our driver in Nelson was also very good in giving us a good education of the area and we enjoyed our conversation with her during the trip.

In terms of hotel accommodations I believe City Life in Wellington was the best It was both spacious and very comfortable. However, in retrospect we could have decreased the number of days we spent in this city and spent those days elsewhere. The hotel we liked the least was the Nasuto Stadium hotel in Auckland. While the location gave us easy access to the downtown area, the additional bed placed in the middle of the living room contributed to our luke warm review, although on our return visit to the hotel before leaving for Sydney, we were given a room that had two separate bedrooms.
We enjoyed our trip to Rotorua. The Maori cultural venues (teaching school and village experience) were very interesting. Helen and Alexa went to a new spa in Rotorua that you might want to check out. Its called Wai Ariki Hot Springs and Spa. Its right on the lake and they enjoyed their experience at the spa,,, it was new and not crowded. I found the Hobbiton experience a little underwhelming, and probably would not recommend it to the casual visitor. However, we really enjoyed or visit to Sydney. We were able to attend a symphony in the Opera House and the tour. We found the restaurants in Sydney to be plentiful and varied. Our trip to the Blue Mountains was okay but I probably would not recommend it if time is a consideration. There are so many other activities to attend to in Sydney..
All in all, we believe your recommendations help us enjoy our trip to these two countries. Thank you so much.
Jim

Hotel Reviews
Nesuto Stadium Auckland
Auckland

See written review

Location
Staff
Cleanliness & Comfort
Millennium Hotel Rotorua
Rotorua

Given the budget restrictions placed on the trip, the hotel was adequate for our needs.

Authenticity & Character
Location
Staff
Copthorne Hotel & Resort Queenstown Lakefront
Queenstown

Given the budget restrictions placed on the trip, the hotel was adequate for our needs. We thought we had a lake view room and had to asked for a different room from the one initially assigned

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Heritage CityLife Wellington
Wellington

This was the best hotel on our trip. Very specious and comfortable

Authenticity & Character
Location
Central location in the middle of the city
Staff
Cleanliness & Comfort
Tides Hotel Nelson
Nelson

Given the budget restrictions placed on the trip, the hotel was adequate for our needs.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
90 Minute Weta Workshop Unleashed
90 Minute Weta Workshop Unleashed
Auckland

We learned this Weta Workshop was not the same as the one in Wellngton. We heard from others the the one in Wellington was better than the one in Auckland

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Aug 25, 2023

Thanks, Jim, for your thorough review. I'm sure it will help other customers that are considering travel to Australia and New Zealand. I'm glad we could help you achieve a great trip and that you considered this trip "one of the ever."

It was great working with you.
Liz

Franck planned a great trip that left the who...
New Zealand | Jul 26 - Aug 4, 2023

M
manuel s.
Walnut Creek, CA | Reviewed on Aug 24, 2023

Franck planned a great trip that left the whole family happy, which is saying a lot! We felt like we saw as much of New Zealand as we could in the time we had and had some adventures we never would’ve thought to do on our own.

Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Aug 31, 2023

Dear Manual,
Thank you for your nice comments, I am happy to read that you enjoyed some activities that I suggested. Your testimonial is also a good proof that a trip to NZ in winter is definitely possible. Thank you again for trusting our company and Kimkim
Franck

Off the beaten path NZ tour
New Zealand | Jul 31 - Aug 11, 2023

B
Brette H.
Radnor, PA | Reviewed on Aug 12, 2023
All of the drivers who picked us up were amazing and friendly. Ken, the coromandel boating captain was a pleasure and was definitely one of the best highlights of the trip. Eric from the Dunedin wildlife tours was also excellent, knowledgeable and friendly. The NZ fine touring team were also fantastic. We had a few quirks pop up and I found the team to be very responsive and helpful. The itinerary was great. This was my second experience booking through Kimkim and I definitely look... Read more

All of the drivers who picked us up were amazing and friendly. Ken, the coromandel boating captain was a pleasure and was definitely one of the best highlights of the trip. Eric from the Dunedin wildlife tours was also excellent, knowledgeable and friendly.

The NZ fine touring team were also fantastic. We had a few quirks pop up and I found the team to be very responsive and helpful. The itinerary was great.

This was my second experience booking through Kimkim and I definitely look forward to the third time!

Activity Reviews
Cathedral Cove Classic Sea Kayak Tour
Cathedral Cove Classic Sea Kayak Tour
New Zealand

Ken is a treat! He proved to be knowledgeable, friendly and personable. I appreciated his jokes and insights of the area. I hope to go back one day and I hope I can catch another cruise with him.

Quality of Experience
We got very lucky with the weather and took full advantage of it. Saw a fur seal, lots of fish, a jelly fish and had crystal clear waters.
Guides, Drivers and Staff
Ken is the best. He called to warn us about potentially poor weather but we got lucky. He was a lot of fun and while we certainly enjoyed the views, he made the trip a highlight for sure.
Transport
The boat was great and the wharf location made it easy to find and get to.
Visit the Te Papa Museum
Visit the Te Papa Museum
Wellington

This was a must do and worth the hour and change to do it. Our guide was very knowledgeable about the history and the items in the museum. It’s worth spending a whole day there but you will certainly get the highlights with additional insights.

Quality of Experience
Our guide was on time and answered a lot of questions. She provided a lot of context and history which made us appreciate the displays all the more.
Guides, Drivers and Staff
Monarch Otago Peninsula Wildlife Tour & Penguin Place
Monarch Otago Peninsula Wildlife Tour & Penguin Place
Dunedin

Eric was great! He knew a lot about the wildlife and history of the area. He also has great driving skills and was more than capable at pointing out hard to spot wildlife as we went along.

Quality of Experience
We saw lots of birds and a sea lion! Getting to see the albatross and penguins on the separate stops was well worth it. The boat tour was fun despite intermittent rain and the occasional choppy sea.
Guides, Drivers and Staff
Everyone was friendly and knowledgeable! I really enjoyed the whole day.
Transport
All Blacks Rugby Experience
All Blacks Rugby Experience
Auckland

It you’re a rugby fan it’s fantastic. If you’re not a rugby fan, it’s worth doing to get an understanding of how important the game is to New Zealanders. The history and cultural context outlined in the tour was very good.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sabina Din
Sabina
Sabina Din
Local specialist in Wanaka | Replied on Aug 18, 2023

Hi Brette,

Thank you so much for this lovely review. It has been a pleasure helping you with your trip! I'm sure it would have been fantastic to see a live World Cup game too! Lets see if the Lionesses can take the win!

Thanks again,

Sabina

Fantastic Trip
New Zealand | Jul 30 - Aug 8, 2023

C
Christopher B.
South Korea | Reviewed on Aug 11, 2023

Everything went off pretty much without a hitch. Flights booked through KK worked out well timewise and all the tours were well worth the time and money. They also hit all the major things I wanted to do st each location (Queenstown NZ, Sydney AUS, and Ayers Rock AUS). Liz was super helpful and made this super stress free to plan. Thanks KK!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Aug 11, 2023

Chris, thanks for a wonderful review and for allowing us to make this happen for you.
It was very nice working with you and I am so glad you all enjoyed the trip.

Looking forward to hopefully another adventure ! there are lots more to see from Australia and it would be great to combine with a trip to Fiji.

Thanks again!
Liz

Vickie, was just great! She listening to our ...
New Zealand | Jun 23 - Jul 15, 2023

J
Jamie H.
United Kingdom | Reviewed on Aug 06, 2023

Vickie, was just great! She listening to our requirements and suggested activities that best suited each traveler. We had an amazing time and special thanks goes to Vickie for booking us in to our activities at just the right times so we kept missing the rush of people, which was a big concern for my family trip. Thanks so much!

Local specialist: Vickie Parrack
Vickie
Vickie Parrack
Local specialist in Wanaka | Replied on Aug 30, 2023

Thank you so much for choosing me to help with your holiday Jamie. I hope your family adored New Zealand as much as you did. I am so happy you had fun.

Take care :)

Unforgettable trip to Tahiti
New Zealand | Jul 15 - Jul 23, 2023

J
Jean Y.
Los Angeles, CA | Reviewed on Jul 27, 2023
Liz Neal booked our family a wonderful trip to Tahiti, Moorea, and Bora Bora. From airport transfers to a ferry ride, ground transportation, a dolphin experience, and two Motu boat tours, everything was on time and exactly as planned. Our flight was nearly disrupted by an airline strike a few days before our trip, and Liz kept in touch with us the entire time, checking in and making sure our backup plans were in place. She took care to message me during the trip as well and make some... Read more

Liz Neal booked our family a wonderful trip to Tahiti, Moorea, and Bora Bora. From airport transfers to a ferry ride, ground transportation, a dolphin experience, and two Motu boat tours, everything was on time and exactly as planned. Our flight was nearly disrupted by an airline strike a few days before our trip, and Liz kept in touch with us the entire time, checking in and making sure our backup plans were in place. She took care to message me during the trip as well and make some wonderful suggestions! This was our second time booking a trip with Liz, and once again, it was smooth sailing and an excellent vacation. Bora Bora is like no place we've ever seen before -- a truly unforgettable trip!

Activity Reviews
WELCOME TO TAHITI!
WELCOME TO TAHITI!
New Zealand

Intercontinental Hotel was great. We enjoyed snorkeling in their lagoon area and loved their restaurant service, which included a traditional Polynesian dance show one breakfast.

Quality of Experience
Guides, Drivers and Staff
Transport
We were greeted at the airport and given all our travel info, with quick transport to our hotel.
Welcome to Moorea !
Welcome to Moorea !
Moorea

If we could do it over again, we would stay at the Hilton Moorea over the Manava Resort. Manava was nice, but our room air conditioning was not great and had a musty smell. However, the dinners and amenities (paddleboarding, kayaking, snorkeling) were nice. Our outrigger boat tour landed on a day that was rainy and windy, so it wasn't super pleasant, but it was just bad luck with the weather. However, the dolphin excursion at Moorea Dolphin Center was amazing.

Quality of Experience
Would rather have stayed at another hotel besides Manava
Guides, Drivers and Staff
The dolphin expert at Moorea Dolphin Center was really knowledgable and great.
Transport
Ferry ride to Moorea was pleasant, and we had very easy and seamless air transport from Moorea to Bora Bora.
Dolphin Watching & Encounter - Educational Manea Program
Dolphin Watching & Encounter - Educational Manea Program
Moorea

The dolphin expert at the Center was really knowledgable and made it a fun experience. It was incredible to observe the dolphins in the water firsthand.

Quality of Experience
Guides, Drivers and Staff
Transport
Outrigger Miti Lagoon Tour - Full Day
Outrigger Miti Lagoon Tour - Full Day
Moorea

We weren't quite prepared to have this boat tour on a day of pouring rain and wind. We were cold and uncomfortable for the day, but our guide was pretty entertaining.

Quality of Experience
Perhaps a cancellation/backup plan for inclement weather.
Guides, Drivers and Staff
Transport
Shark & Ray Lagoon Safari and Motu TAPU - Full Day
Shark & Ray Lagoon Safari and Motu TAPU - Full Day
Bora Bora

Our tour guide, Vatea, was amazing. He was so friendly, knowledgable, and had a great singing voice alongside his ukelele! The food was quite good and the lunch on the Motu had a nice setup with picnic tables in the water and fish swimming right by your feet as you ate. Snorkeling at the designated coral garden was incredible. And an unexpected bonus, Vatea stopped by the channel to the ocean and we saw many dolphins swimming nearby.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Jul 27, 2023

Hello Jean,
Thanks for allowing us to prepare another family vacation.. so sorry I couldn't stop the rain...
I love working with you and would love to have the opportunity again, you can call me anytime.

Hope to hear from you back (maybe Autralia???)
Cheers
Liz

Amazing.
New Zealand | Jun 23 - Jul 15, 2023

J
Jody H.
United Kingdom | Reviewed on Jul 22, 2023

Amazing trip, everything ran smoothly and made easy. Our travel agent Vickie did a fantastic job at providing us with an excellent experience of New Zealand making it personal and memorable. Thank you Vickie.

Local specialist: Vickie Parrack