Kimkim Trip Reviews for New Zealand

4.8
Based on 144 ratings
Read 144 verified reviews by travelers who booked their trip to New Zealand on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Amazing.
New Zealand | Jun 23 - Jul 15, 2023

J
Jody H.
United Kingdom | Reviewed on Jul 22, 2023

Amazing trip, everything ran smoothly and made easy. Our travel agent Vickie did a fantastic job at providing us with an excellent experience of New Zealand making it personal and memorable. Thank you Vickie.

Local specialist: Vickie Parrack

Great Itinerary to See the Best of NZ in 8 Days!
New Zealand | Jul 8 - Jul 16, 2023

Pamela
Pamela O.
Houston, TX | Reviewed on Jul 20, 2023
Connie did a great job helping us see the best of NZ and both islands in just 8 days! We loved the trip and the tours. All of the guides were fabulous and Do with Alpine, Chris with Eco Tours and Liz with Aucky Walky were the best! Also loved QT Auckland — nice rooms, great location, hip bar and good restaurant. Read more

Connie did a great job helping us see the best of NZ and both islands in just 8 days! We loved the trip and the tours. All of the guides were fabulous and Do with Alpine, Chris with Eco Tours and Liz with Aucky Walky were the best! Also loved QT Auckland — nice rooms, great location, hip bar and good restaurant.

Hotel Review
QT Auckland
Auckland

Hip, chic and accommodating. Excellent location, cool bar and good restaurant. Service was impeccable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cool digs. Only complaint was all mood lighting makes for a dark room…
Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Jul 21, 2023

Hello Pam,

I appreciate very much the time you have taken to write this review. I am thrilled the trip and our services met all your needs. We love working with our team in New Zealand, all our operators have great knowledge of their product. We only hear they always go out of their way to assist our clients.

We look forward to seeing you soon in another one of our trips!

Thank you

We had a great 2 weeks in South Island, NZ
New Zealand | Jun 22 - Jul 3, 2023

Jack
Jack M.
Plano, TX | Reviewed on Jul 19, 2023
We had a great 2 weeks in New Zealand. Went with my wife and youngest son (he’s 21). As an American - New Zealand is a long way away! We wanted an adventure to South Island…. And Sabina asked our goals…. And then fit in activities to meet those goals. Highlights were a helicopter ride onto a glacier at Mt Cook where we then put on crampons and hiked around the glacier. Our guide found an ice cave and we were able to go into it. Amazing experience as we were 20-ish feet beneath surface... Read more

We had a great 2 weeks in New Zealand. Went with my wife and youngest son (he’s 21). As an American - New Zealand is a long way away! We wanted an adventure to South Island…. And Sabina asked our goals…. And then fit in activities to meet those goals. Highlights were a helicopter ride onto a glacier at Mt Cook where we then put on crampons and hiked around the glacier. Our guide found an ice cave and we were able to go into it. Amazing experience as we were 20-ish feet beneath surface in bluest of blue ice…. Knowing the cave will be gone in a year…and a new one will form. Another highlight was a kayaking tour in Milford Sound…. Scenery was utterly amazing, we got to see lots of wildlife (including sea lions), and learned a ton. Best part about trip was each morning was a pre-planned adventure and everything was organized. I had a few questions during trip…. Pinged the app…. And the KimKim folks responded very quickly and sorted our issue.
Now that I’m back, I am organizing a trip for my two sons to visit Australia in November. And again utilizing the skills of Sabina.

Activity Review
Tasman Glacier Helihike with The Helicopter Line
Tasman Glacier Helihike with The Helicopter Line
Aoraki / Mount Cook Village

Highlight of our 2 weeks in South Island.

Quality of Experience
Guides, Drivers and Staff
Transport
Felt very safe on the helicopter….
Local specialist: Sabina Din
Sabina
Sabina Din
Local specialist in Wanaka | Replied on Aug 02, 2023

Hi Jack,

Thank you so much for your feedback. I am so glad you and your family were able to do everything you wanted and it was a lovely trip for you all! The Glaciers and Milford are 2 of my favorite parts of the south island. It is great you had the chance to see how majestic and beautiful the country is. Good luck to Will in his time studying in New Zealand following your trip!

Sabina

Trip to Down Under
New Zealand | Jun 24 - Jul 4, 2023

Christine
Christine H.
Boulder, CO | Reviewed on Jul 12, 2023
Working with the agent I was directed to, Liz, was wonderful. She was responsive, knowledgable and flexible. A few small adjustments I would have made in regards to size of some of the activities we booked as they were a bit bigger than we expected or requested but we still had a good time. As for Kimkim's pricing structure, the lack of transparency is a bit disconcerting. Since KimKim "can't" share, I tracked what everything cost, rack rate, and came to about a 20% mark-up in comparison so I... Read more

Working with the agent I was directed to, Liz, was wonderful. She was responsive, knowledgable and flexible. A few small adjustments I would have made in regards to size of some of the activities we booked as they were a bit bigger than we expected or requested but we still had a good time. As for Kimkim's pricing structure, the lack of transparency is a bit disconcerting. Since KimKim "can't" share, I tracked what everything cost, rack rate, and came to about a 20% mark-up in comparison so I think I would have preferred knowing the cost as a line item.

Hotel Reviews
PARKROYAL Darling Harbour
Sydney

Very big and busy. Felt corporate and full of groups. Nice rooms and a good breakfast but not much character or charm.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Reef House Boutique Hotel & Spa
Palm Cove
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Byron
Suffolk Park
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
River Drift Experience (morning/afternoon depending on season)
River Drift Experience (morning/afternoon depending on season)
New Zealand

You're really on the very edge of the Daintree and you don't see much with the snorkeling.

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner Cruise Sydney Harbour
Dinner Cruise Sydney Harbour
Sydney

It was very long and a bit cheesy.

Quality of Experience
We saw the same sites taking ferries to other areas.
Food
Guides, Drivers and Staff
Climb the Harbor Bridge
Climb the Harbor Bridge
Sydney

It's well organized with a very friendly staff but it's HIGH so be prepared.

Quality of Experience
Guides, Drivers and Staff
Full Day Outer Reef Cruise - Snorkeler
Full Day Outer Reef Cruise - Snorkeler
New Zealand

I liked that this was a privately owned company although there were a lot of people on board.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Jul 12, 2023
Hi Christine,
Thank you so much for your nice words about working with me.
Regarding the pricing, when comparing you really need to compare the pricing at the time of booking (prices change closer or farther from the booking dates), and compare the exact tours and the tour number, the exact company for transfers at that particular time of the day and the same category of rooms in the hotels and hotel price structure at the time of the booking. (if the hotel is empty 2 days before arrival...
Read more

Hi Christine,
Thank you so much for your nice words about working with me.
Regarding the pricing, when comparing you really need to compare the pricing at the time of booking (prices change closer or farther from the booking dates), and compare the exact tours and the tour number, the exact company for transfers at that particular time of the day and the same category of rooms in the hotels and hotel price structure at the time of the booking. (if the hotel is empty 2 days before arrival the price might change) Kim Kim's fee is shown in the payment window so you can see clearly what they charge. That fee covers the work they do to supply credible and knowledgeable agents all around the world, Agents like us that work with very established tours, provide constant assistance while planning and also coverage in destination in your same time schedule 24/7.

A Fantastic Honeymoon!
New Zealand | Jun 7 - Jun 26, 2023

Joshua
Joshua F.
Manhattan, NY | Reviewed on Jul 03, 2023
Franck went out of his way to make sure that our trip went smoothly and efficiently. It was a great itinerary that we very much enjoyed and hit the points we wanted to be covered. We’d definitely recommend Franck and his team! Read more

Franck went out of his way to make sure that our trip went smoothly and efficiently. It was a great itinerary that we very much enjoyed and hit the points we wanted to be covered. We’d definitely recommend Franck and his team!

Hotel Reviews
Park Hyatt Auckland
1010

This hotel is beautifully situated on the waterfront, a short distance from downtown Auckland. The hotel was clean, modern, inviting, and accommodating - it was the perfect first stop on our honeymoon. The room was well appointed with a soaking tub and modern amenities. When we told Megan Lee at the front desk that it was our honeymoon, she sent a bottle of bubbly and a dessert to our room, along with a beautiful note, to welcome us and congratulate us on our celebration. We greatly appreciated this gesture and is indicative of how the hotel really pays attention to its guests needs (and even small comments!) to a great degree. Wonderful experience overall and we would definitely return without hesitation.

Authenticity & Character
Very modern and high end.
Location
Centrally located and convenient.
Staff
Staff was super attentive and helpful at every turn.
Cleanliness & Comfort
Very clean and comfortable.
Black Swan Lakeside Boutique Hotel
Rotorua

The hotel itself is fine if slightly dated, and perhaps less "high end" than we had hoped. The snacks in the room were a welcome addition, and were refilled with regularity. The room was clean and comfortable, and had a very nice view. The beds were pretty comfortable as well. The hotel is somewhat lacking in amenities, but perhaps you could chalk it up to being the winter season and not being able to take advantage of what appeared to be additional things to do on the grounds during the summer months. The restaurant, in both of our views, was serviceable for breakfast but unfortunately terrible for dinner. The price for dinner wasn't inexpensive and was definitely the wrong move. Overall, the hotel is comfortable and nice enough but avoid the restaurant!

Authenticity & Character
Definitely has "character" and possibly was a former home on the lakefront.
Location
Located pretty centrally in Rotorua.
Staff
Staff was helpful.
Cleanliness & Comfort
Clean and comfortable overall.
Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Jul 03, 2023

Dear Joshua,
Your honeymoon trip to New Zealand and Fiji has been an interesting one to organize and I am happy to read you loved it.
Thank for choosing our company
All the best
Franck

First time KimKim user. Two week New Zealand trip. Overall, 9/10 - will likely use again.
New Zealand | Jun 1 - Jun 11, 2023

Grant
Grant S.
Zanesville, OH | Reviewed on Jun 19, 2023
This was my first time using KimKim. I was skeptical of the utility of "travel agents" in 2023. However, with my own job, I simply did not have time to research and plan a 2 week trip to New Zealand. The process was simple: Let the travel agent know your travel dates, preferences, and must-do activities. They then present a proposed itinerary. You can discuss changes/additions, and then the travel agent revises the proposal. Once the itinerary is finalized, you pay part of it up front.... Read more

This was my first time using KimKim. I was skeptical of the utility of "travel agents" in 2023. However, with my own job, I simply did not have time to research and plan a 2 week trip to New Zealand.

The process was simple: Let the travel agent know your travel dates, preferences, and must-do activities. They then present a proposed itinerary. You can discuss changes/additions, and then the travel agent revises the proposal. Once the itinerary is finalized, you pay part of it up front. You pay the rest when accommodation/travel/activities are booked.

Around 2 weeks prior to the trip, you receive an intro letter, trip booklet, and voucher booklet. The trip booklet is the most important item as it contains the itinerary and activity details. The trip booklet was a little cumbersome and confusing to read, but at the end of the day, it contained almost everything you need to know.

We were skeptical receiving the travel agent's activity vouchers, because it did not contain any direct vouchers, tickets, or receipts from the vendor, only information and reference numbers. But, we did not have any issue when we showed up for accommodation/travel/activities - we were always on the list.

By and large, our trip was without a hitch. Our travel agent even made some changes to our plans during the trip at our request. He was prompt in responding to requests and questions. A few activities got cancelled due to weather, but we received a refund. That is of course not the travel agent's fault.

We were not fans of using Europcar as the car rental company. Their processes were haphazard and they charged us for scratches that occurred before we ever used the car. I've rented quite a few cars in my day, and have never had issues with any other car rental companies. This was one of the few negatives.

Overall, we were pleased, and I will likely use KimKim again.

Local specialist: Franck Lemaitre
Franck
Franck Lemaitre
Local specialist in Auckland, New Zealand | Replied on Jun 19, 2023

Dear Grant,
Than you for your testimonial and for using our services, it has been a pleasure organizing this winter tip for you.
I am happy to read you are overall satisfied, let me have a chat with Europcar and I will promptly get back to you
Kind regards
Franck

Incredible South Island birthday trip
New Zealand | May 12 - May 22, 2023

S
Samantha L.
Chatham, NY | Reviewed on Jun 15, 2023
Liz and the New Zealand Self Drive team were so easy to work with—Liz was really communicative and went above and beyond to take care of every detail of my last minute trip in the South Island! I usually love planning my own travel but this experience showed me how much local knowledge I've been missing out on. I loved the suggestions for my time in Queenstown (especially the lake cruise and farm dinner/show) and the detailed driving directions to Milford Sound the next day were really... Read more

Liz and the New Zealand Self Drive team were so easy to work with—Liz was really communicative and went above and beyond to take care of every detail of my last minute trip in the South Island! I usually love planning my own travel but this experience showed me how much local knowledge I've been missing out on. I loved the suggestions for my time in Queenstown (especially the lake cruise and farm dinner/show) and the detailed driving directions to Milford Sound the next day were really reassuring since I was traveling alone and didn't always have cell service. Loved the suggestions on where to stop for lunch or a great view too! They also found me a last-minute spot on an overnight cruise in Milford Sound for my 30th birthday and I can't imagine a better way to celebrate. Thank you to Liz and the NZ Self Drive team for going above and beyond! I'm so grateful for the experiences you created for me and would absolutely recommend your agency.

Activity Reviews
Milford Mariner Overnight Cruise ex Milford
Milford Mariner Overnight Cruise ex Milford
Milford Sound

This was a bucket list experience that will be so special to me forever. The staff on board the boat were so great, friendly and knowledgeable and made the schedule and options really easy to understand. Heading out in the boats the first night from the cove where we docked, and seeing a pod of bottlenose dolphins swim right under our kayaks was something I'll never forget (they let us stay out a bit longer to enjoy that rare experience)! The food was also really good and I enjoyed the insightful commentary on the wildlife and the terrain of the Sound. 10/10 would recommend to anyone!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
TSS Earnslaw Farm Tour & Dinner
TSS Earnslaw Farm Tour & Dinner
Queenstown (NZ)

It was so cool to see the inner workings of the steam ship before going out to the deck to enjoy the view and a glass of wine. The food at dinner was incredible too! Really enjoyed the farm show exhibition with the sheep and the herding dog—very cleverly done.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Te Anau Glowworm Caves
Te Anau Glowworm Caves
Te Anau

I've been wanting to see the glowworms for years, and this tour did not disappoint (especially because Australia and New Zealand are the only places you can see these!) — after we took a comfortable ferry across the lake, we arrived on the island and split into smaller groups. My group was first to go inside the caves, which are lit up for the first section so you can see how they were formed by the water that's still rushing through. Walking on the metal gangplanks over the water and through the different pockets of the cave and the waterfalls (one coming straight down through a hole in the "ceiling" was incredibly cool and unique. At the top, our guide helped us into the little boat and then turned off all the lights so our eyes could adjust, and pulled the boat along a rope through the cave silently so we could take in the glowworms in the pitch black, floating on the water. She did a great job turning the boat around at different points so everyone could get directly underneath them for a better look. Be aware the they're not as bright in person as they are in the photos but that didn't make me marvel at it any less — such a cool phenomenon to witness. After, we walked on a nature path back to the welcome center for a drink and a presentation, and then took a look around the exhibits to learn more about the glowworms and the natural landscape on the island. After that, we headed back on the boat across the lake to Te Anau.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Liz Wilson
Liz
Liz Wilson
Local specialist in Wanaka | Replied on Jan 25, 2024

Thanks so much Samantha for your wonderful feedback! We truly appreciate the time you took to review the different aspects of your itinerary and upload your photos. It was such a pleasure helping you with this trip and I hope it was a very memorable 30th birthday! If you ever want to visit our part of the world again, or Australia, please don't hesitate to reach out again!

I wish Liz could plan all my trips!
New Zealand | Apr 21 - May 1, 2023

A
April I.
Canada | Reviewed on May 29, 2023

We were so happy to have connected with Liz! She took the time to get to know us, what we were hoping to do and see in New Zealand and what types of things weren't a priority for us. I love that her expertise of the area gave us the opportunity to experience some really special things that we may not have otherwise known about. The schedule was a perfect balance of booked activities and free time for our own adventures. She worked within our timeline and budget and was super responsive and always helpful!

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on May 29, 2023

Dear Amy

Thank you for the wonderful review and thank you thank you thank you for sending the pictues. You are a phenomenal photographer!!!! I hope other future clients read the reviews and can see your pictures. Who wouldnt want to go to New Zealand after seeing them !!!

Thank you again and it will be a pleasure to work with you in the future. (Australia,, Fiji... Tahiti???)

Cheers
Liz

Once in a lifetime trip!
New Zealand | May 10 - May 24, 2023

Robert
Robert W.
Irvine, CA | Reviewed on May 26, 2023
Liz did and amazing job providing us some amazing and memorable experiences! The heli cruise heli trip to Milford Sound was incredible, as was the PurePod stay, the Akarao nature cruise (where we saw both the world's smallest penguin and the world's smallest dolpin), and the glacier boat experience at Mount Cook! Read more

Liz did and amazing job providing us some amazing and memorable experiences! The heli cruise heli trip to Milford Sound was incredible, as was the PurePod stay, the Akarao nature cruise (where we saw both the world's smallest penguin and the world's smallest dolpin), and the glacier boat experience at Mount Cook!

Hotel Reviews
PurePod Port Levy, Banks Peninsula (Pohue)
Pohue

Extraordinary experience with amazing views and excellent food! Must be in good shape for the uphill hike to the accomodation.

Authenticity & Character
Location
Very secluded hilltop near Banks Peninsula with amazing views!
Staff
Cleanliness & Comfort
The Rees Hotel
Queenstown

Our fave hotel of our 14 day trip. Beautiful hotel, unbeatable views and excellent, friendly, helpful staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Waitomo Glowworm Caves Guided Tour
Waitomo Glowworm Caves Guided Tour
New Zealand
Quality of Experience
Guides, Drivers and Staff
Welcome to Rotorua
Welcome to Rotorua
Rotorua
Quality of Experience
Guides, Drivers and Staff
Mitai Cultural Experience & Dinner
Mitai Cultural Experience & Dinner
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Whirinaki Forest Walk with Lunch
Full Day Whirinaki Forest Walk with Lunch
Rotorua
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Te Ra Guided Experience (90 minutes)
Te Ra Guided Experience (90 minutes)
Rotorua
Quality of Experience
Guides, Drivers and Staff
Full Day Arthurs Pass with Train
Full Day Arthurs Pass with Train
Christchurch
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Two Hour Akaroa Harbour Nature Cruise
Two Hour Akaroa Harbour Nature Cruise
Akaroa
Quality of Experience
Guides, Drivers and Staff
Glacier Boat Trip -
Glacier Boat Trip -
Aoraki / Mount Cook Village
Quality of Experience
Guides, Drivers and Staff
Transport
Mt Cook & The Glaciers
Mt Cook & The Glaciers
New Zealand

wow, just wow! Flying over the snow capped mountain was unbelievably beautiful! Ben was a great heli pilot. Very calming for our first ever heli trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Heli Cruise Heli
Milford Heli Cruise Heli
Queenstown (NZ)

One of the best experiences of our lives. The heli views were incredible and the boat ride through Milford Sound was beautiful with lots of waterfalls and amazing views. Ben was an incredible heli pilot for first time heli passengers.

Quality of Experience
Guides, Drivers and Staff
Transport
Onsen Hot Pools - 1 hour Indoor Soak.
Onsen Hot Pools - 1 hour Indoor Soak.
Queenstown (NZ)
Quality of Experience
Guides, Drivers and Staff
Half-Day Macetown 4WD Tour
Half-Day Macetown 4WD Tour
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Funyak Safari Trip with Jetboat & Lunch (Shared Tour)
Full Day Funyak Safari Trip with Jetboat & Lunch (Shared Tour)
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on May 27, 2023

Dear Robert and Debbie,
I'm so glad you were able to do the Heli flight and the weather cooperated!!
It was a pleasure to help you with this trip !! If I can help in the future in anyway, I would be more than happy to do so.

All the best to both of you.
Liz

We can't wait to go back to New Zealand!!
New Zealand | Apr 1 - Apr 17, 2023

Katharine
Katharine V.
San Francisco, CA | Reviewed on May 08, 2023
Vickie did a great job of helping us the few times things didn't go according to plan, which was very reassuring. When we got Covid at the end of the trip, her colleague helped us figure out a change of plans to allow us time to recuperate before getting on a plane. The hotels that we needed to work from had excellent wifi quality and breakfasts with good varieties of food. We especially liked Rydges in Queenstown for its beautiful view. We loved our canyoning trip in Queenstown and our... Read more

Vickie did a great job of helping us the few times things didn't go according to plan, which was very reassuring. When we got Covid at the end of the trip, her colleague helped us figure out a change of plans to allow us time to recuperate before getting on a plane.

The hotels that we needed to work from had excellent wifi quality and breakfasts with good varieties of food. We especially liked Rydges in Queenstown for its beautiful view.

We loved our canyoning trip in Queenstown and our helicopter ride over Milford Sound. Our driver on the way home from the airport after the ride went above and beyond when I realized I'd left my bum bag at the airport only when we got back to the hotel, and he offered to drive us all the way back to the airport to allow us to fetch it that afternoon. I do wish we'd known that the helicopter ride was going to land on a beach with sand flies, as I would've applied bug spray ahead of time if I'd known.

Having a private tour of Te Papa just for the two of us on my birthday was quite a treat! In retrospect, though, I think we should have switched the order of the days around Easter since Te Papa was open on Easter but few wineries were. It made for a challenging day of wine tasting on Easter with so few available options and everyone wanting to get into Poppies - our lunch time reservation ended up being at 2pm, and there were limited other options for tasting before then because some places wouldn't let you taste without also requiring that you eat a cheese plate as well. We appreciated the efforts that our driver made to make the day special for us nonetheless, and it was an unexpected treat to have a private wine tour that day. Thank you for the birthday champagne!

As it turned out, admission to the Carter Observatory/Space Place in Wellington wasn't free. There was some confusion over our reservation there, as the staff wasn't familiar with reservation numbers in the format we gave them. We called your office to try to troubleshoot this on the day of, and were told that the museum entrance was free, we would just need to pay for any additional activities we wanted to do while there. We appreciated the prompt service we received, especially given that it was Good Friday. As it turned out, we had to pay to access the exhibits, as well as to attend the planetarium show.

We really enjoyed our hangi dinner, which was delicious, and found the experience much more authentic than, say, the Hawaiian luaus we've attended before. We also really enjoyed exploring Te Puia, including seeing the artists at work and seeing the kiwi enclosure. We were annoyed by our fellow guests at Zealandia who couldn't figure out how to turn off their cameras for the night tour. Given that photos probably wouldn't have turned out well at night without flash anyway, I wish that Zealandia would just have a no cameras policy and leave it at that instead of having to constantly stop and correct people for incorrectly using their cameras for making too much light/noise.

We loved the Waitomo glow worm caves and appreciated their no-photos rule. It was incredible to be in such a sacred, special space. Agrodome was a ton of fun! We enjoyed feeding the animals and learning all about the different breeds of sheep.

Hotel Reviews
Millennium Hotel Rotorua
Rotorua

Everyone at this hotel was very friendly and accommodating. The bed was very comfortable, the room was spacious with a desk, drawers to unpack in, a closet with room safe, and a shower/tub combo. The air conditioner kept the room itself fresh, even though the Rotorua sulfur smell did pervade the hotel. Breakfast lacked variety for a long stay (I got the impression people were surprised that we were staying for five nights) and the dinner we had at the hotel restaurant was disappointing quality for the price.

Location
Our room had a distant view of the lake and was an easy walk into town to get our SIM card, get dinners, etc. Would've been easy to go to Polynesian Spa if we'd chosen to do so, was a quick walk to the lake, and to the public park.
Staff
Cleanliness & Comfort
The bed was exceedingly comfortable.
Bolton Hotel
Wellington

Our stay at the Bolton was very comfortable! The bed was cozy and there was plenty of room to spread out and for both of us to work from the room. We appreciated that on our work day we could each separately reach the bathroom without interrupting the other's work. We found it a bit odd that there were no drawers to unpack in, nor a room safe, but there was a spacious closet with a small set of shelves. Breakfast offered more variety, with eggs cooked to order and fresh fruit. By this point in the trip I had realized that New Zealand milk wasn't sitting well with me, and I was able to request soy milk as an alternative from the staff each morning.

Location
It was convenient that the walk from the top of the botanic gardens ended up easily coming back to the hotel. If we'd had business at parliament, this location would've been perfect. It was less convenient to Te Papa/Cuba St sights.
Staff
Chatty, well humored, accommodating.
Cleanliness & Comfort
The spacious bathroom had a separate shower and very deep soaking tub. The separate living area was a comfortable place to work. Having in-unit laundry was very handy - it was great that soap was provided for the machine and that we could ask for more as needed. We weren't used to a single machine that did both wash and dry, so we appreciated that they also provided a spacious drying rack for the things we wanted to avoid machine drying by hand washing.
The Hermitage Hotel
Mount Cook Village

I wish we'd had more time here to properly enjoy this gorgeous room and space! We had a lounge area that faced the window with a fabulous view of Mt. Cook. We had the room at the end of the hallway, so we also had a view across to the mountains on the other side of the room through some smaller windows as well. The room was well thought out with a padded bench seat immediately inside the door for putting on/taking off shoes so that you could keep your room clean. The included buffet dinner had plenty of delicious choices. Unfortunately, we got an early start before breakfast the following morning so we didn't get to sample the breakfast buffet as well. We will be back on our next trip to try to stargaze without clouds again!

Location
The view out of our room was absolutely stunning!
Staff
When our stargazing tour was cancelled I truly got the sense that the guide was as genuinely disappointed as we were, and appreciated that they were trying to do everything they could to make it right for us.
Cleanliness & Comfort
Sudima Christchurch Airport

We had only planned to stay here one night before our flight, and it would've been perfect for that. As it turned out, we ended up spending six nights here as we recovered from COVID, and while it wasn't glamorous, it worked pretty well for that too. Having separate beds worked well while we tried (in vain) not to get each other sick. We appreciated having the courtyard view outside our room, and were grateful that despite the proximity to the airport there was no noise of planes flying overhead. We partook of the included breakfast on our first morning only, and appreciated that they let me bring a full plate back to my sick husband in the room. I also made use of the guest coin-op laundry facilities (soap was free, they made change for us at the front desk.) There was a screen tracking all of the departures so you knew if your flight was delayed/cancelled. A shuttle bus was available to drive you to the airport, but it was only a 10-20 minute walk across the street. In addition to breakfast service there was also a restaurant on-site and room service available, but they seemed pricey for what they offered. On one of our work days I had to work from the lounge while my husband worked from the room. With headphones I was able to block out most of the ambient noise and lounge music, but it wasn't an ideal place to work. I didn't investigate whether there were outlets to plug in at in the outdoor courtyard spaces.

Location
As an airport hotel, you can't ask for a better location. Walking distance to the airport, without any air traffic noise. As a COVID recovery facility, it also had its perks. It is near a shopping center with several fast casual restaurants, so we got takeout from a different restaurant each night for the week. There's also a coffee shop where we got breakfast, a grocery store where we got some snacks, and a pharmacy where we got cough medicines and COVID tests. And when we were better, on the morning before our flight, we went to the next door Antarctica Center to visit the penguins and husky dogs and see the 4D movie experience of touring Antarctica - highly recommend!
Staff
Cleanliness & Comfort
Activity Reviews
Milford Sound 90min Scenic Flight w/2x Landing
Milford Sound 90min Scenic Flight w/2x Landing
Queenstown (NZ)

This was the highlight of the trip! I'm so glad that the weather worked out and allowed for our trip to fly. I'm glad we had the afternoon free to allow for the flexibility to go later in the day when our morning flight time didn't quite have the weather clearance yet. Flying in a helicopter provided such a close-up view of the incredible scenery, I'm definitely going to consider adding helicopter flights to future trip itineraries :)

Quality of Experience
Guides, Drivers and Staff
Transport
The return driver went above and beyond, driving us back to the airport after I realized I left my bum bag behind when we got back to the hotel. It was also fun to hear his suggestions for where we should plan to ride helicopters on our next vacations!
Wellington Cable Car & Carter Observatory
Wellington Cable Car & Carter Observatory
Wellington

Unfortunately the weather didn't cooperate, so we weren't able to take advantage of the telescope at the observatory. We did enjoy learning how to navigate with the Southern Cross, which we saw several times throughout our trip. One thing you should know is that the observatory was not free admission. To gain entry to the exhibits was one price, and then the planetarium shows were a bit extra. Unfortunately, the cable car didn't run very late on Good Friday, so we weren't able to use it to get back up the hill for our evening at the observatory. We did use it earlier in the day to explore the botanical gardens though.

Quality of Experience
Guides, Drivers and Staff
There was a bit of a mix-up with our confirmation number at the Cable Car, but the staff was incredibly friendly and helpful in getting it resolved.
Zealandia Wildlife Sanctuary Night Tour
Zealandia Wildlife Sanctuary Night Tour
Wellington
Quality of Experience
Zealandia is a really special place, and seeing it at night allowed us to see critters that might've hid from us during the day. Our guides were incredibly informative and passionate about the species that are being restored. It was unfortunate that others in our group didn't follow the directions about noise/light so we weren't able to fully enjoy the experience.
Guides, Drivers and Staff
Our guide and her spotter did an excellent job of pointing out as many special critters as they could. When we weren't able to spot a kiwi in the wild, they treated us to an opportunity to pet kiwi feathers after the fact, and we got to warm up with a cup of tea brewed with the leaves of a plant we'd learned about on the tour when we returned to our home base. I thought these were both very nice touches at the end of the evening.
Explore the Waitomo Glow Worm Caves
Explore the Waitomo Glow Worm Caves
New Zealand

We loved that no photos were allowed so that we had to just be in the moment and enjoy this special place. Even though the recent rains/floods raised the water levels in the cave and cut back on the number of visible glow worms, we still found the experience of floating under their starry sky absolutely magical. We also enjoyed exploring the cave before we got to the worm section, including learning how the early explorers had ventured into the cave with ropes before the stairs were carved out.

Quality of Experience
Guides, Drivers and Staff
Transport
Dave did a great job driving! ;)
Agrodome Farm Show and Farm Tour Combo
Agrodome Farm Show and Farm Tour Combo
Rotorua

So much fun! We enjoyed the sheep show, the farm tour, and the gift shop. The sheep dog trial was a bit brief.

Quality of Experience
Guides, Drivers and Staff
Transport
Te Pā Tū Māori Feast & Performance
Te Pā Tū Māori Feast & Performance
Rotorua

I particularly enjoyed the stations that we visited at the beginning of the evening, learning about different aspects of Maori culture. Though I am terrible at throwing poi, it was fun to learn. I appreciate how immersive the experience was, as this helped us truly feel like family by the end of the night. I also enjoyed learning about the games that children play, and watching the men learn the haka. The performance was beautiful - everyone was so talented! Dinner was delicious! It was interesting learning where all of the various tourists were from. My aunt mentioned that when she'd visited NZ in the past she'd attended a dinner like this and they'd had everyone sing their national anthems. I much preferred the version done at our dinner, where the hosts sang a song by a famous artist from each country. It made it easier for everyone to join in the fun.

Quality of Experience
It felt very authentic, much more so than any commercialized luau I've ever been to.
Food
I was nervous that I wasn't going to like the food, because I worried that it would taste strange if it was cooked in the sulfuric steam that pervades the area. I was pleasantly surprised that all of the food, especially the pavlova for dessert, was absolutely delicious! And there was a ton of food, so if you didn't care for one course you would still be very well fed.
Guides, Drivers and Staff
I liked how friendly everyone was, how they came around at dinner to ask if we had any questions. It was lovely to feel so warmly welcomed and part of the family for the evening.
Transport
The bus that picked us up from the hotel was very comfortable.
Queenstown Adventurer Canyon Tour
Queenstown Adventurer Canyon Tour
Queenstown (NZ)

I loved every bit of this incredible experience! It was so much fun, and the guides took such good care of us. I'll need to do some wet suit yoga to prepare myself for my next canyoning outing, as the flexibility required for climbing in the wet suit was the most challenging part. My only suggestion is that, while it was a nice touch to give us a warm beverage at the end of the trip, they should've provided lids for the cups before we got in the van for the ride back!

Quality of Experience
Guides, Drivers and Staff
The staff worked heard to learn our names within the 4-hour outing, and were keeping a close eye on our safety and physical limitations at all times. Plus, they looked like they were genuinely having a ton of fun at their job.
Transport
I appreciated the steps they took to keep the van clean and dry: they had us rinse our feet in a bucket before we got back in the van, and we sat on chair covers to keep the seats dry.
Own Arrangements exploring Wellington
Own Arrangements exploring Wellington
Wellington

We explored the botanical gardens, which were a beautiful downhill walk from the top of the cable car all the way back to the Bolton Hotel. We also were chocolatiers for the day at the Wellington Chocolate Factory on Eva Street, where we got to make three of our own custom chocolate bars and enjoy a cup of their hot chocolate. I appreciated that they were thoughtful in accommodating non-dairy guests with oat milk hot chocolate. It was fun learning all about the chocolate making process from bean all the way to wrapping in fancy painted papers.

Quality of Experience
Guides, Drivers and Staff
Explore Queenstown on Your Own
Explore Queenstown on Your Own
Queenstown (NZ)

We explored the botanical gardens and walked around Lake Wakatipu a bit, enjoying the beautiful scenery. We enjoyed a soak at the Onsen hot tub spa at night, which was a lovely, relaxing treat. They had a nice selection of tasty bites and drinks that were included with our tub time. We had very yummy burgers at Miss Lucy's at the top of the Jucy Snooze hostel. We had very overrated, disappointing burgers at Fergburger. Fortunately, we didn't have to wait in too long a line for them because we waited until 9pm instead of going when the crowds stretch halfway down the block.

Self-Guided Exploration of Rotorua
Self-Guided Exploration of Rotorua
Rotorua

We enjoyed wandering around Kirau Park and the free thermal features there. The big geyser at Te Puia was certainly more impressive, but if you're on a budget, you can definitely get a sense for the steaming waters and bubbling mud for free at Kirau - and you can soak your feet in the hot water if you are so inclined. Te Puia was special because of the artisans at work who were happy to talk to you about their studies, and because of the kiwi bird enclosure on the property. I'm glad we did both! We went for a hike along the Okere Falls Track, driving to the Okere Falls Scenic Reserve Parking lot and following the Kaituna River upstream to the Tutea and Trout Pool Falls. We patiently waited for a rafting trip to come down Tutea falls, and while we weren't able to see a raft we did see several kayaks take the intense plunge down the falls. For the walk back, we took the ridge trail which had beautiful scenic views at the top, but was more exposed to the sun than the river trail we'd started on. Recommend sunscreen and bug spray if you also decide to take both trails.

Quality of Experience
Transport
Our rental car was clean and easy to operate. We appreciated that the Rotorua Airport parking lot gave us room to try a few laps on the left side of the road to get accustomed to the car before heading out on the main road. Our agent at Europcar was very friendly and helpful in relieving our anxiety about driving on the opposite side of the car/road. And we were glad to have the GPS for the car at least for the first day since we didn't get our SIM cards at the airport, but rather at the mall in Rotorua.
Visit the Te Papa Museum
Visit the Te Papa Museum
Wellington

What a treat to have a private tour just for the two of us! We weren't expecting that, but it made our experience at this incredible museum extra special. I appreciated that our guide asked what aspects of the museum we were most interested in seeing, and then she personalized the tour accordingly. You could easily spend all day and then some exploring everything in this collection! I most enjoyed the natural sciences section as well as the unique, large fiber arts installations made from everyday materials like tarps, road signs, ropes, and truck tie-down lashings. I also enjoyed learning about the beautiful modern carved marae and that the Maori concept of genealogy includes the type of work you do. The carved figures that attempt to represent us all through all the various sorts of work portrayed were very interesting.

Quality of Experience
Guides, Drivers and Staff
Depart New Zealand
Depart New Zealand
New Zealand

Air New Zealand was a fantastic airline to fly with. On every flight they gave us hard candies at the end of the flight to help relieve the pressure on our ears. On our international flights we were well fed (they even poured NZ wine for free at dinner!) and reasonably comfortable, even in economy. The flight attendants were much friendlier than their US counterparts: when there wasn't overhead space above our bulkhead seats, at first we put our bags up a few rows behind us. As we neared landing, we worried about the delay this would cause, so we asked a flight attendant if there was any room in the overheads in front of us. Not only did they find room, but they took our bags from us and put them up, and then brought them back to us upon landing! Even the difference in baggage handling was striking - in NZ our bag was carefully machine loaded onto the ramp. Once we landed in LAX and had to recheck our bag for our final domestic flight it was unceremoniously tossed upside down onto the belt, making us worry whether our bottles of NZ wine and duty free Aussie rum were going to survive the final leg - fortunately they did! The only problem with departing with New Zealand is that we never wanted to leave and can't wait to return!!

Quality of Experience
Guides, Drivers and Staff
Transport
Martinborough Wine Tour
Martinborough Wine Tour
Wellington

This was a lovely day -- being on a private tour allowed our guide to tailor the day to what we expressed interest in, which he did very well. He was friendly and accommodating, making us glad to spend time with him. The one difficulty was the tour was booked on Easter, which meant that some wineries weren't open and some weren't serving wine unless you also ordered a meal. This meant that those that were open (particularly the location where we ate lunch) were more crowded than usual, since the demand for wine tasting didn't exactly go down just because it was a holiday. This would have been helpful to know when planning out our overall itinerary -- we could have easily done this a different day.

Quality of Experience
Guides, Drivers and Staff
Friendly and helpful, he really made an effort (within the constraints of what was available on Easter) to give us experiences in which we expressed interest.
Transport
Nothing particularly fancy, but clean and comfortable. No complaints.
Appellation Boutique Wine Tour
Appellation Boutique Wine Tour
Queenstown (NZ)

It felt a bit more scripted and didn't feel quite as special as our first wine tour, but that's also the difference between being on a private tour and a group tour. The wineries we visited were all quite nice. Lunch and some of the tasting/buying experiences felt a bit rushed, and even in that context we got back later than expected. The quality of lunch was good and we particularly appreciated the restaurant's flexibility re: accommodating the request for a dairy-free meal on the fly. The guides were both friendly and did their best to give points of interest to keep us entertained, but it's tough to find things that are interesting and/or novel to an entire group.

Quality of Experience
Guides, Drivers and Staff
Transport
Skyline Queenstown - Gondola and Buffet Dinner
Skyline Queenstown - Gondola and Buffet Dinner
Queenstown (NZ)

The gondola ride obviously provided a beautiful view, and the view from the restaurant was equally spectacular. The food was pretty good (not great), and there was certainly plenty of it with plenty of choices. You won't leave hungry. Overall, though, it's hard to do food on a buffet of a quality that justifies the price they charged. Overall we felt that we were paying for the view rather than the meal.

Quality of Experience
Better quality food to justify the price, though that's very tough on a buffet and serving that many people.
Food
I would have preferred fewer dishes with more attention paid to each one. I also would have liked a greater variety of fresh vegetables -- most of the dishes on offer felt quite heavy.
Local specialist: Vickie Parrack
Vickie
Vickie Parrack
Local specialist in Wanaka | Replied on May 29, 2023

Hi both,

What a lovely review. I am so pleased you had such a wonderful trip and a great birthday. I hope the surprise champagne went down well!

I had so much fun working with you and if you ever are over this side of the world in the future please let me know.

Take care

Vickie

New Zealand honeymoon - April 2023
New Zealand | Apr 6 - Apr 19, 2023

E
Eric F.
New Orleans, LA | Reviewed on May 07, 2023
My now-wife and I gave Sabina a very short lead time of less than a month to plan a 2-week honeymoon in New Zealand in April 2023. Sabina exceeded our expectations, putting together a fantastic trip and working with us to make sure that we didn't go over our budget. She was very responsive to our communications both in the planning stage and also when we were on the trip. For example, when one of our domestic flights from the North Island to the South Island was slightly delayed, Sabina... Read more

My now-wife and I gave Sabina a very short lead time of less than a month to plan a 2-week honeymoon in New Zealand in April 2023. Sabina exceeded our expectations, putting together a fantastic trip and working with us to make sure that we didn't go over our budget. She was very responsive to our communications both in the planning stage and also when we were on the trip. For example, when one of our domestic flights from the North Island to the South Island was slightly delayed, Sabina called us immediately and made sure that we had the updated reservation information. She also entertained numerous annoying queries from us like, "What is tipping culture like here?", "What is this marmite stuff and why does it taste so awful?", "Where can we find spicy food?" and similar questions that arose for us while we were on the trip. We enjoyed all of the activities that Sabina planned and recommended. We highly recommend Sabina to anyone traveling to New Zealand.

Local specialist: Sabina Din
Sabina
Sabina Din
Local specialist in Wanaka | Replied on Aug 02, 2023

Hi Eric!

Thank you for this lovely review. I feel privileged to have been able to help you build your dream Honeymoon vacation. The marmite question made me laugh! I love being able to give my advice and tips to make sure your trip is the best it can be. Congratulations to you and Alexa on your marriage!

Accommodations: 1) April 5-8: Pros: The Wat...
New Zealand | Apr 5 - Apr 19, 2023

G
Gary B.
Lakewood, CO | Reviewed on May 02, 2023
Accommodations:
1) April 5-8: Pros: The Waters B & B: Excellent; private, comfortable, fantastic views, well appointed, romantic, amazing in unit breakfast, quiet. Cons: Had to drive to restaurants but small price to pay for this very special B&B. Would highly recommend.
2) April 8-10: Pros: The Peppertree B&B: Quaint, beautiful grounds, quiet, amazing communal breakfast. We had fun conversations, Heidi, the owner was terrific and helpful. Cons: Had to drive into town for any...
Read more

Accommodations:
1) April 5-8: Pros: The Waters B & B: Excellent; private, comfortable, fantastic views, well appointed, romantic, amazing in unit breakfast, quiet. Cons: Had to drive to restaurants but small price to pay for this very special B&B. Would highly recommend.
2) April 8-10: Pros: The Peppertree B&B: Quaint, beautiful grounds, quiet, amazing communal breakfast. We had fun conversations, Heidi, the owner was terrific and helpful. Cons: Had to drive into town for any restaurants, etc.; clean but older room furnishings, needed portable heaters which worked fine, pool is not operational, exercise room is in a shed that is open to the elements.
3) April 10-12: Furneaux Lodge: Pros: Fantastic grounds, terrific one story end unit with great views and privacy, well appointed, clean, great and helpful staff, good restaurant on site with reasonable prices considering everything must be boated in, easy access to hikes. Would highly recommend.
4) April 12-14: Distinction Hotel: Pros: Excellent full service hotel, great location, on-site parking, well appointed rooms, easy access to many restaurants, bars and other services/shopping.
Cons: No exercise facility. They now use a gym a block away. Would highly recommend.
5) April 14-17: Te Anau Lodge: Pros: Excellent staff, helpful and friendly, average B&B breakfast definitely inferior to The Waters and Peppertree, beautiful grounds.
Cons: Very small room and tiny bath (3'6"' x 8'+/-) The room backed up to the kitchen with the staff staring to make breakfast at 5:30 AM...we could hear them. Needed a car to get into town. No amenities. Much better accommodations in town with walking distance to restaurants and shops. I would NOT recommend.
6) April 17-18: Doubtful Sound/Southern Secret overnight boat: Pros: An absolutely fantastic experience. Adequate accommodations but that is not why you go on this excursion. Unbelievable views, terrific crew, met wonderful guests.
This is a must do.
7) April 18-19: Te Anu Lodge: We arrived back in Te Anau around 12: 30 PM. We did not stay at the booked Te Anau Lodge there as it made absolutely no sense to be there and then drive 2+ hours to Queenstown in the morning to catch a flight to Auckland and then back to LA and then to Denver. In our opinion, this was a gross error on Chelsea's part. We subsequently drove to Queenstown after we arrived in Te Anau and booked lodging (double expense since Te Anau Lodge was already paid for).
Activities:
April 5-8: Abel Tasman Natl Park: Wilson's Touring company: Kayaking one day and boat tour which dropped us off for a hike back to Apple Tree Bay. Very well organized company. Well trained staff and the kayak adventure and hike were very fun. Would recommend
April 8-10: Wine tour: We asked Chelsea to book us a private wine tour, after literally weeks we never heard back from her and kept inquiring in which she said she had not heard back from the tour company. Disappointing. I booked a wine tour on line with no problem. The wine tour was excellent.
April 10-12: Furneaux Lodge: Took a 12 KM hike from Punga Lodge back to Furneaux. Would recommend
April 12-14: Dunedin: Private tour of Larnach Castle and communal boat tour to view Albatross then an on land tour of the penguins. Very fun and well organized. Our tour guide, John was friendly and knowledgeable. I would recommend.
April 14-17: Te Anau: Glow Worm tour and next day Jet boat tour: Both were fun, interesting and we would highly recommend both activities. 2 hour hike on the Kepler track after the Jet boat tour.
April 17-18: Doubtful Sound/Southern Secret overnight boat excursion: A must do.
Transportation:
All forms of transportation and transfers were well arranged and had our reservations. However, the plane from Blenheim to Dunedin was originally to depart at 1:30 PM and we got notification that it would depart at 4:15 PM. We contacted Chelsea and she confirmed the plane would depart at 1:30 PM. Since we had conflicting information we called Air New Zealand (no easy feat getting through to them) and it was confirmed to be at 4:15 PM.
Also, Chelsea said we were to meet our Doubtful Sound van at the Te Anau Holiday Park but also stated in the app that we were to be picked up. We called and tour company and confirmed we were to be picked up at our lodging.
Overall, Chelsea did a good job but it should be know that we gave her the itinerary we wanted which was from another travel agent we had booked the tour with in 2020 but were unable to go due to Covid.

Hotel Reviews
The Waters Bed & Breakfast
Tasman
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Peppertree
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Distinction Dunedin Hotel
Dunedin
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Te Anau Lodge
Te Anau
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Doubtful Sound Overnight Cruise
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Beaches, Bays and Seals Guided Sea Kayaking Trip Including Picnic Lunch
Beaches, Bays and Seals Guided Sea Kayaking Trip Including Picnic Lunch
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Wilsons - Abel Tasman National Park Cruise and Walk
Wilsons - Abel Tasman National Park Cruise and Walk
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Blenheim
Explore Blenheim
Blenheim

Chelsea was supposed to book a private tour but said the tour company never got back to her. We booked a tour on line in about a 1/2 hour of research.

Quality of Experience
Guides, Drivers and Staff
Transport
Marlborough and Sounds
Marlborough and Sounds
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Dunedin and the Otago Peninsula
Explore Dunedin and the Otago Peninsula
Dunedin
Quality of Experience
Guides, Drivers and Staff
Transport
Castle to Cruise Tour & Penguin Place
Castle to Cruise Tour & Penguin Place
Dunedin
Quality of Experience
Guides, Drivers and Staff
Transport
Te Anau Glowworm Caves
Te Anau Glowworm Caves
Te Anau
Quality of Experience
Guides, Drivers and Staff
Transport
Te Anau and Manapouri
Te Anau and Manapouri
New Zealand
Quality of Experience
Pure Wilderness Jet Boat with Fiordland Jet
Pure Wilderness Jet Boat with Fiordland Jet
New Zealand
Quality of Experience
Guides, Drivers and Staff
Transport
Walking tracks in and around Te Anau
Walking tracks in and around Te Anau
Te Anau
Quality of Experience
Doubtful Sound Overnight ex Te Anau with Fiordland Cruises
Doubtful Sound Overnight ex Te Anau with Fiordland Cruises
New Zealand

A must do experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Depart New Zealand
Depart New Zealand
New Zealand

After the Doubtful Sound excersion we were booked to stay again in the Te Anau Lodge. The next day we would have to drive 2+ hours to Queenstown to begin our journey home. We realized this made no sense. So after we were dropped off after the cruise we drove straight to Queenstown and booked a hotel in Queenstown. We had to pay for double bookings. This should have been planned by Chelsea.

Quality of Experience
Local specialist: Chelsea Lodge
Chelsea
Chelsea Lodge
Local specialist in Wanaka | Replied on May 15, 2023
Hi Gary and Mary,
Thank you so much for your very thorough feedback on all the accommodation and on elements of your New Zealand Holiday.
I am sorry there was confusion around the Air New Zealand flight, I was just going with what Air New Zealand had informed me but obviously there was some misinformation sent in their emails so I am pleased you were able to get this sorted as the original flight times fitted in much better with the itinerary. I was never informed that you had chosen to... Read more

Hi Gary and Mary,
Thank you so much for your very thorough feedback on all the accommodation and on elements of your New Zealand Holiday.

I am sorry there was confusion around the Air New Zealand flight, I was just going with what Air New Zealand had informed me but obviously there was some misinformation sent in their emails so I am pleased you were able to get this sorted as the original flight times fitted in much better with the itinerary.

I was never informed that you had chosen to make the change to your Te Anau final night and this was just going off your previous itinerary but I am pleased this worked well for you. Sometimes it is nice to come off the overnight and have a relaxing evening as we do find that the overnight boat can be quite exhausting.

I hope you had a wonderful time in New Zealand and perhaps can come back in the future to visit the locations you were unable to see this time.

Regards,
Chelsea

Self-driving tour of the South Island, NZ, for Chuck Wilson
New Zealand | Apr 5 - Apr 25, 2023

Chuck
Chuck W.
Palo Alto, CA | Reviewed on Apr 26, 2023
Kimkim (Sabina) did an excellent job in planning my 24-day self-driving tour of the South Island of New Zealand. Other than a few days of rain and wind, that resulted in me missing the Whale Watching cruise in Kaikoura and the glacier cruise at Mt. Cook, everything went as planned and exceeded my expectations! The car was perfect for me, all of the driving instructions and maps were very valuable, and all of the booked motels were very nice and were expecting me :-) I hiked most of the... Read more

Kimkim (Sabina) did an excellent job in planning my 24-day self-driving tour of the South Island of New Zealand. Other than a few days of rain and wind, that resulted in me missing the Whale Watching cruise in Kaikoura and the glacier cruise at Mt. Cook, everything went as planned and exceeded my expectations!

The car was perfect for me, all of the driving instructions and maps were very valuable, and all of the booked motels were very nice and were expecting me :-)

I hiked most of the recommended tracks and loved them all, finding over 250 species of birds, flowers, mammals, ferns, trees, etc. that were new to me :-). I also did a bungee jump off the Kawarau Bridge and a Luge run while in Queenstown :-). The 3 guided hikes on the Routeburn, Kepler, and Milford tracks in Te Anau were fun with excellent guides, especially Geoff Barnes !

I also took two recommended detours to Blue Pools and Arrowtown, which I would recommend too :-)

The trans-alpine train from Greymouth to Christchurch was a very pleasant break from driving and I was very happy to find Steve Wilson, no relation, waiting for me in Christchurch, to shuttle me to my motel.

I have already recommended using Kimkim to others and will continue to do so. Kimkim also arranged a fabulous custom trip for me to Colombia before the pandemic :-)

Hotel Reviews
Bella Vista Christchurch
Christchurch
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Hotel Nelson
Nelson

Nice restaurant!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bella Vista Motel Blenheim
Blenheim
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bella Vista
Kaikoura
Authenticity & Character
Location
For
Staff
Cleanliness & Comfort
Mt Cook Lodge & Motels
Canterbury
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bella Vista Queenstown
Queenstown
Authenticity & Character
Location
CTR
Staff
Cleanliness & Comfort
Bella Vista Motel Te Anau
Te Anau
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bella Vista Motel Wanaka
Wanaka
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Punga Grove Motels & Suites
Franz Josef / Waiau
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Punakaiki Beachfront Motels
Punakaiki

Great food at motel restaurant :-)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Nelson Lakes National Park
Nelson Lakes National Park
New Zealand

I visited Nelson Lakes National Park, where I went on a beautiful hike and encountered some unique wildlife, like flightless birds and stunning purple mushrooms. The park's scenery was breathtaking, and I really enjoyed my time there.

Quality of Experience
Guides, Drivers and Staff
Transport
Self-drove this trip and Sabina provided an awesome scenic route for the whole trip!
Nelson/ Abel Tasman free day
Nelson/ Abel Tasman free day
New Zealand

I did a nice out-and-back trail and found some more amazing birds, plants, and mushrooms.

Quality of Experience
Guides, Drivers and Staff
Transport
Kaikoura
Kaikoura
Kaikoura

About a two-hour drive to Kaikoura, the rental car company provided a GPS unit but the car had CarPlay so I just used Google Maps from my phone and you are able to get directions. I had coverage for the whole trip. Kaikoura was an interesting town.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tracks in and around Kaikoura
Walking tracks in and around Kaikoura
Kaikoura

I hiked various walking tracks in and around Kaikoura, taking in the stunning landscapes and coastal views.

Quality of Experience
Guides, Drivers and Staff
Transport
Kaikoura Whale Watching Tour
Kaikoura Whale Watching Tour
New Zealand

I was supposed to go on a Kaikoura Whale Watching Tour with a small group, but due to rough seas, it was canceled. Instead, I went on a different tour and saw hundreds of dolphins, even capturing some amazing photos and videos of them flipping and playing in the water.

Quality of Experience
Guides, Drivers and Staff
Transport
Christchurch free day
Christchurch free day
Christchurch

I took a break during my drive to Christchurch and did a 4-5 mile hike at a nature preserve along a river. I discovered and reported about 170 new species of plants, animals, and fungi. In Christchurch, I went for runs along the Avon River and visited the Arboretum.

Quality of Experience
Guides, Drivers and Staff
Transport
Glacier Explorers - Mount Cook
Glacier Explorers - Mount Cook
Aoraki / Mount Cook Village

I went to Mount Cook but never got to see it due to rainy weather. However, I completed all six trail recommended by Sabina. I enjoyed the trails and the local restaurants.

Quality of Experience
Guides, Drivers and Staff
Transport
Queenstown Adventure & Wine
Queenstown Adventure & Wine
Queenstown (NZ)

I did a bungee jump at the bridge for my adventure day, I recommend paying for the photos and videos as they came out really well. I also took a gondola ride and participated in a fun activity similar to bobsledding. Although I didn't try the vertical wind tunnel skydiving simulation, I had an overall positive experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Te Anau and Manapouri
Te Anau and Manapouri
New Zealand

I arrived at Te Anau and hiked a part of the Kepler Track on my own, discovering many fly agaric mushrooms and beautiful forests carpeted in thick green moss. I also crossed several swinging bridges during the hike.

Quality of Experience
Guides, Drivers and Staff
Transport
Kepler Track Guided Heli-Hike with Trips and Tramps
Kepler Track Guided Heli-Hike with Trips and Tramps
Te Anau

For this hike, they take you above the alpine in a small helicopter and drop you off at a hut where you hike to the top of the mountain. At the end of the hike, you get lunch and hike down to the treeline and got to see more plants and moss. Made some permanent friends on this part of the trip, and loved being a part of the group.

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Track Guided Walk and Scenic Cruise with Trips and Tramps
Milford Track Guided Walk and Scenic Cruise with Trips and Tramps
New Zealand

I joined a group and hiked the Milford Track. We also took a two-hour boat trip from the fjord to the Tasman Sea, enjoying the green scenery and waterfalls along the way.

Quality of Experience
Guides, Drivers and Staff
Transport
Routeburn Track Guided Day Walk
Routeburn Track Guided Day Walk
Te Anau

I did 3 different hikes here, beautiful forest with thick moss. It was an incredible place for photos. There were many swinging bridges that were amazing. Very safe, and cool to see. Great trails for running too! The guide was very nice and we kept the same pace which was nice. We finished the hike quickly and then went to the bird sanctuary.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Wanaka
Explore Wanaka
Wānaka
Quality of Experience
Guides, Drivers and Staff
Transport
Hiking in Wanaka
Hiking in Wanaka
Wānaka

This day I explored Wanaka and hiked several trails, including Roy's Peak track, Diamond Lake and Rocky Mountain, Mount Iron track, and the Outlet track. I enjoyed the beautiful views of the lake and surrounding mountains.

Quality of Experience
Guides, Drivers and Staff
Transport
Lake Wānaka Cruise and Island Nature Walk
Lake Wānaka Cruise and Island Nature Walk
Wānaka

I went on a Lake Wānaka Cruise and Island Nature Walk, where I saw the rare Buff Weka, a flightless bird found only on one island in New Zealand. I also enjoyed hiking in Wanaka, where I encountered several other interesting birds and took in the stunning landscapes.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover Franz Josef Glacier
Discover Franz Josef Glacier
Franz Josef Glacier

I visited Franz Josef Glacier, but unfortunately, it was foggy and I couldn't see the glacier clearly. However, I hiked several trails in the area, such as the Douglass Walk, Franz Josef Glacier Walk, Link One Backtrack, and more.

Quality of Experience
Guides, Drivers and Staff
Transport
Paparoa National Park
Paparoa National Park
Punakaiki

I explored Paparoa National Park and its famous Pancake Rocks. Although the ocean surges were not as impressive as I had hoped, I still enjoyed observing the unique rock formations and taking in the beautiful coastal scenery.

Quality of Experience
Guides, Drivers and Staff
Transport
CHCH Touring - Private Transfer Train Station to Accommodation
Christchurch

The guide Steve Wilson, was there right on the time holding a sign with my name to take me to the airport very nice guy.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sabina Din
Sabina
Sabina Din
Local specialist in Wanaka | Replied on Apr 26, 2023

Thank you Chuck, it has been wonderful working with you! I'm so glad you had a great trip, another country ticked off your never ending bucket list! It was a pleasure and I look forward to seeing your pictures of beautiful Aotearoa!

Trip to a wonderful country, New Zealand
New Zealand | Apr 6 - Apr 18, 2023

B
Bryan P.
Odessa, TX | Reviewed on Apr 25, 2023
Everyone at all the places we stayed were professional and courteous, very enjoyable stays.
We do not remember all our tour guides names (many were wine tasting tours!) but all were friendly and knowledgeable.
Restaurants, while all were good, had some types of food that were not to our liking. That is a matter of taste though.
Air New Zealand is now our favorite airline. We can not say enough about how well we were treated, both at the airports and on the flights.
Overall all we loved...
Read more

Everyone at all the places we stayed were professional and courteous, very enjoyable stays.
We do not remember all our tour guides names (many were wine tasting tours!) but all were friendly and knowledgeable.
Restaurants, while all were good, had some types of food that were not to our liking. That is a matter of taste though.
Air New Zealand is now our favorite airline. We can not say enough about how well we were treated, both at the airports and on the flights.
Overall all we loved New Zealand. Wonderful people living in a clean and fascinating country. We will be returning for another visit.

Hotel Reviews
Heritage Hotel Auckland
Auckland
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Millennium Hotel & Resort Manuels Taupo
Taupo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scenic Hotel Te Pania
Napier
Authenticity & Character
Location
Staff
Cleanliness & Comfort
QT Wellington
Wellington

While the hotel, staff, location, restaurant, valet parking were all excellent the overall atmosphere was a little to trendy/cutting edge for this retired couple. Personal taste.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Marlborough Bed & Breakfast
Tuamarina

Steve and Natalie (spelling?) with their lovely dog Paddy were the best. We loved the whole time we were there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ferry to Waiheke Island
Ferry to Waiheke Island
Auckland

The island itself was nice with great food and wine. We found a local cab driver who helped us around. The ferry ride there was bad. Overcrowded with no seats and people taking extra seats with their backpacks.

Quality of Experience
Guides, Drivers and Staff
Transport
Auckland Best of Both World:  Bush and Beach  - Full day
Auckland Best of Both World: Bush and Beach - Full day
Auckland
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Private Sculpture & Fine Wine
Full Day Private Sculpture & Fine Wine
Auckland

Jackie was filling in at the last moment and was a joy to be around.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Wine, Beer and Cider Tour
Half Day Wine, Beer and Cider Tour
Napier

We drink too much, can not remember our guides name but he was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Gannet Safaris
Gannet Safaris
Napier

Guide/driver was very knowledgeable and a good driver. Some of those road were a little narrow and windy but the guide/driver was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Napier To Wellington Self Drive
Napier

The trip was fine. The driver (me) did not take enough breaks and enjoy the drive like he should have!

Quality of Experience
Guides, Drivers and Staff
Transport
3 Hour Private Capital Flavours
3 Hour Private Capital Flavours
Wellington

Louie (who works for Jackie) was great. Had a wonderful time learning about Wellington.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wear really good walking shoes.
Half Day Sip Wine Tour
Half Day Sip Wine Tour
Blenheim

Again drank too much. This is why we have guided tours! The three other people on the tour were great company.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Marlborough Icons Tour
Full Day Marlborough Icons Tour
Blenheim
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Apr 25, 2023

Thank you very much for your great review and feedback.
We always love to plan perfect vacations! I am happy to read you had a great experience in fabulous places and some adventure too!

You have made some remarks which I will pass to the operators, particularly the ferry in Auckland.
We agree with you, we have a great partnership with Air New Zealand, all our clients that have flown this great airline, have a great experience!

We really appreciate this great review! And I personally thank you for your booking!

Family in New Zealand
New Zealand | Mar 31 - Apr 12, 2023

Walt
Walt N.
Spartanburg, SC | Reviewed on Apr 19, 2023
Chelsea and I started planning our family trip last July and it was a total success. My young grandson would say everyday that this is the best excursion in NZ and I would remind him he said that the day before. The trip entertained the 4 adults and the 2 kids. From Hanmer Springs to the whale watching to Huka Falls jet ride to Hobbiton to the glow worm caves it was all entertaining.
What Chelsea did best was the timing- we would get up in the am drive to our excursion view it and get to our...
Read more

Chelsea and I started planning our family trip last July and it was a total success. My young grandson would say everyday that this is the best excursion in NZ and I would remind him he said that the day before. The trip entertained the 4 adults and the 2 kids. From Hanmer Springs to the whale watching to Huka Falls jet ride to Hobbiton to the glow worm caves it was all entertaining.
What Chelsea did best was the timing- we would get up in the am drive to our excursion view it and get to our next hotel just at check in time. We never waited for a room.
Overall I would give the trip 5 stars.

Hotel Reviews
Quest Rotorua Central
Rotorua

We spent two nights at Quest Rotorua Central and appreciated its central location, making it easy to explore the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Quest Cathedral Junction
Christchurch

We had a great stay at Quest Cathedral Junction, with its convenient location allowing us to easily walk to various attractions.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The White Morph - Heritage Collection
Kaikoura

Our stay at The WhiteMorph was comfortable and enjoyable. The hotel's location was also convenient for exploring the area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Heritage CityLife Wellington
Wellington

We had a pleasant one-night stay at CityLife Wellington, enjoying the hotel's amenities and location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Beechtree Motel
Taupo

Our stay at Beechtree Motel was comfortable, providing us with a good night's rest after a day of activities.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Waitomo Caves Guest Lodge
Waitomo

Although the room was a bit tight, with a queen, a twin, and a couch bed in one room, the hotel staff was very friendly, and the included breakfast was a great bonus.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nesuto Stadium Auckland
Auckland

We enjoyed our two-night stay at Nesuto Stadium Auckland, finding the accommodations comfortable and convenient.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kaikoura Whale Watching Tour
Kaikoura Whale Watching Tour
New Zealand

We were fortunate enough to see a whale because the day before and the morning trip were not so lucky.

Hukafalls Jet
Hukafalls Jet
New Zealand

The ride was educational and fun with all the 360 turns. Forgot to bring raincoats so we did get a bit wet.

Quality of Experience
Staff very friendly
Guides, Drivers and Staff
Mitai Hula & Haka Cultural Experience
Mitai Hula & Haka Cultural Experience
Rotorua

Very educational and just down the street from our hotel.

Redwoods - Nightlights
Redwoods - Nightlights
Rotorua

Unfortunately we were there on the first day of fall break so the crowds were big. Our wait was 2 hours. We left and returned in the am.

Skyline Gondola Rotorua and 4 Luge Rides
Skyline Gondola Rotorua and 4 Luge Rides
Rotorua

Everyone loved the luge ride but it was tiring so some of us only did 4 rides instead of 5.

Local specialist: Chelsea Lodge
Chelsea
Chelsea Lodge
Local specialist in Wanaka | Replied on May 15, 2023

Walt, I am so pleased that you all had a wonderful time in New Zealand and I'm excited to hear that your Grandson had the best excursion every single day! I am sorry that Susan was unable to make the trip but how wonderful that your son could join you instead. Also, great feedback on the Redwoods and we will let people know about wait times and perhaps enjoying the Redwoods in the daylight to avoid the crowds.
Thank you
Chelsea

I recently returned from a trip to New Zealan...
New Zealand | Mar 10 - Mar 30, 2023

A
Andy P.
Milton, GA | Reviewed on Apr 15, 2023
I recently returned from a trip to New Zealand that was, overall, a great experience. However, there were a couple of unexpected factors that left us feeling slightly disappointed.
One of the biggest challenges we faced was the unpredictable weather. We had planned to do several excursions, such as a zodiac trip at Mt Cook a helicopter ride to the Franz Joseph glacier, and a couple of others but unfortunately, the weather didn't always cooperate. We had to cancel some of our planned...
Read more

I recently returned from a trip to New Zealand that was, overall, a great experience. However, there were a couple of unexpected factors that left us feeling slightly disappointed.
One of the biggest challenges we faced was the unpredictable weather. We had planned to do several excursions, such as a zodiac trip at Mt Cook a helicopter ride to the Franz Joseph glacier, and a couple of others but unfortunately, the weather didn't always cooperate. We had to cancel some of our planned activities due to rain or wind, which was disappointing.
Another challenge we faced was with some of the locations where our trip planner had booked us. In a couple of cases, we found ourselves in small towns or rural areas where there was little to do and we didn't have our own transportation to get anywhere to do anything, including getting something to eat. This made it difficult to fill our time and left us feeling a bit bored and frustrated.
Despite these challenges, we still managed to have a great time in New Zealand. The natural beauty of the country is truly breathtaking, and we were able to enjoy many stunning vistas and landscapes during our trip. We also met some incredibly friendly and welcoming people and learned a lot about the history and culture of the country.
Overall, I would recommend a trip to New Zealand but would advise travelers to be prepared for unpredictable weather and to carefully consider their itinerary to avoid any areas with limited activities or transportation options. With a bit of flexibility and planning, however, I'm sure anyone can have a memorable and enjoyable trip to this beautiful country.

Hotel Reviews
Merivale Manor
Christchurch

This is a bit misleading unless you actually stay at the manor as billed. We stayed in what was basically some motor lodge-type rooms right on the main road. Room was okay the proprietors were nice enough, but I wouldn't call it a three-star location. Perhaps the actual Manor house is nicer

Authenticity & Character
Kind of cheap motor-lodge rooms
Location
Not really close to a whole lot if you don't have a car
Staff
Owners were nice
Marlborough Bed & Breakfast
Tuamarina

Unless you have a car do not stay here. It is not near anything, not that there is a ton in Blenheim anyway. We were stranded here for two days. Our included breakfast consisted of some fruit, yogurt, and 4 eggs that we had to make, ourselves and clean up all the dishes and that was it for two days. This place is nice, but in the middle of nowhere with nothing to do. Every day we would hear what sounded like a huge gun or cannon going off every few minutes starting in the early morning. Turns out it was grape harvesting time and the local growers literally had a gas cannon that they shot off to keep the birds away. This went on all day long at random intervals many times an hour. The proprietor was confused as to why we were even staying there considering we didn't have a car. We thought about trying to do some laundry as that was supposedly one of the perks only to find out that there was a washer but no dryer. We had to take taxis back and forth to town to eat which was costly and a pain because we were way in the back and could not tell when they were in the main driveway. Our pick up for transport to the train was not until late afternoon but the owner insisted that we check out by 10:30. With some back and forth with our travel people we got an early pickup but then had to sit around with our bags all day in town waiting for the train.

Authenticity & Character
The place was nice enough
Location
Far from town if you don't have a car. No good access to food, for the cost of the place the "included" breakfast was a joke
Staff
We felt like they just wanted to get us in and out of there. Really not an enjoyable experience
Millennium Hotel Rotorua
Rotorua

Staff was very professional and courteous, breakfast was very nice

Location
Easy walking distance to things
Staff
Top notch
Cleanliness & Comfort
Very good
Fiordland Navigator, Doubtful Sound
Manapouri
Location
Beautiful fjord!
Staff
great people good experience
Activity Reviews
Polynesian Spa Lake View Private Pool
Polynesian Spa Lake View Private Pool
Rotorua

Waste of time

Quality of Experience
Guides, Drivers and Staff
Transport
Twin Glacier 30-Minute Helicopter Flight with Snow Landing
Twin Glacier 30-Minute Helicopter Flight with Snow Landing
New Zealand

Never got to go

Stargazing from Mount Cook
Stargazing from Mount Cook
Aoraki / Mount Cook Village

Never got to go due to weather

Sounds Connection Half Day Wine Tour
Sounds Connection Half Day Wine Tour
New Zealand

This stop in Blenheim was a waste of two days

Quality of Experience
Guides, Drivers and Staff
The Essence of Waiheke Wine Tour
The Essence of Waiheke Wine Tour
New Zealand

This was a lovely stop, loved the island and wineries. Everyone was wonderful including the driver who was nice enough to take us to one of the stops we missed because of the Ferry. The lunch at Three Seven Two was excellent one of the best meals on our trip

Quality of Experience
Lovely place, with nice people, good wine, and food
Guides, Drivers and Staff
Driver and wine tour people were wonderful
Transport
Need to let people know to get to the Ferry early
Auckland to Rotorua, Hobbiton & Waitomo Caves
Auckland to Rotorua, Hobbiton & Waitomo Caves
New Zealand

I enjoyed this more than I might of expected. The glow worms were quite interesting as was Hobbiton. Our driver was quite a character and kept us entertained on the long drive

Quality of Experience
Interesting and liked Hobbiton more that I though I would
Guides, Drivers and Staff
Our driver was quite entertaining and made the trip fun
Transport
The driver
Eco Thermal Park - Eco Thermal Full Day Tour
Eco Thermal Park - Eco Thermal Full Day Tour
Rotorua

This was an interesting excursion, but our guide was very rude to my wife at one point seemingly because he was trying to rush everyone through so he could get a sub-set of the group back by a particular time. Which made the experience less enjoyable for us as we had to dash from stop to stop. And as I said the treatment of my wife for trying to get a cup of coffee not knowing we had to leave right away because he was in a hurry, which was not communicated to us at all. Just set a very negative tone for the day for us

Quality of Experience
The guide
Guides, Drivers and Staff
Guide was rude and rushed us the whole time
Transport
Ride was fine
Local specialist: Nichole White
Nichole
Nichole White
Local specialist in Wanaka | Replied on Apr 16, 2023
Hi Andy and Namrata, thank you for taking the time to leave a review for me. As I truly strive for 5 star reviews and for my clients to have the best possible experience, it was disappointing to read that the trip was given a less than desirable review for factors beyond my control such as the weather. I am sorry to hear that some of the activities were cancelled due to this. I am sorry to hear that you found some of the locations remote, New Zealand is a natural and low density country which... Read more

Hi Andy and Namrata, thank you for taking the time to leave a review for me. As I truly strive for 5 star reviews and for my clients to have the best possible experience, it was disappointing to read that the trip was given a less than desirable review for factors beyond my control such as the weather. I am sorry to hear that some of the activities were cancelled due to this. I am sorry to hear that you found some of the locations remote, New Zealand is a natural and low density country which does have smaller towns than larger cities and we spoke at length initially about hiring a car vs getting around by coach and activities . Many thanks, Nichole

New Zealand Experience
New Zealand | Mar 24 - Apr 9, 2023

Rene
Rene M.
Canada | Reviewed on Apr 11, 2023

All the hotels, transportation , tour activities and car rental were as described by Nichole. Overall I was very pleased by the whole experience.

Local specialist: Nichole White
Nichole
Nichole White
Local specialist in Wanaka | Replied on Jul 04, 2023

Thank you very much for your wonderful review Rene, I am so pleased that you had an amazing time and I hope that we get to welcome you to New Zealand again in the future!

A true taste of New Zealand
New Zealand | Mar 21 - Apr 1, 2023

Laura
Laura H.
De Pere, WI | Reviewed on Apr 06, 2023
Our first trip abroad was nothing short of amazing thanks to the excellent planning of our local specialist, Vickie. She called us ahead of our trip to ask questions and help us through some details as this was our first time traveling abroad. Once we arrived in Auckland and throughout our visit everything went smoothly. Our accommodations were perfect. When we arrived at 6:30 AM our first day, we were given complimentary early check-in at the reception. Throughout our 12 day stay we truly... Read more

Our first trip abroad was nothing short of amazing thanks to the excellent planning of our local specialist, Vickie. She called us ahead of our trip to ask questions and help us through some details as this was our first time traveling abroad. Once we arrived in Auckland and throughout our visit everything went smoothly. Our accommodations were perfect. When we arrived at 6:30 AM our first day, we were given complimentary early check-in at the reception. Throughout our 12 day stay we truly got to experience a wide variety of places and activities on both the North and South islands. Vickie wove together an itinerary that flowed well and allowed us to do something special and uniquely New Zealand every day. The only thing I would change if we have the opportunity to visit again is to stay longer! There still is so much more to see and do! We felt we easily could have stayed 2-3 days more in the cities we visited.

Hotel Reviews
M Social
Auckland

M Social was our first accommodation when we arrived to New Zealand at 6:30 in the morning. When our driver dropped us off at the hotel they had a room available for us and we were given complimentary early check-in. That was such a welcomed delight after 20 hours of travel! Everything was clean and the breakfast buffet had a wide variety of tasty offerings. The staff was pleasant and welcoming. I would definitely stay here again.

Authenticity & Character
Everything was modern and the room had encouraging sayings on the walls. The sliding bathroom wall was unique.
Location
It was located downtown and right on the harbor.
Staff
Everyone was kind and welcoming.
Cleanliness & Comfort
Scenic Hotel Cotswold
Christchurch

We stayed here for a total of three nights on our visit to the South Island. One night before we departed to tour the island and then for two before we caught our flight home. Our accommodation was roomy for 3 traveling adults. We loved having separate bedrooms with the living area to share. The heated bathroom floor was an added bonus! What ended up being the best we’re the e-bikes they have available for rental. We used them on our free day to explore Christchurch. Hagley park is located close by and has lots of trails to enjoy. Plus the botanical gardens is just over a mile walking distance away. All of the people working reception were kind, courteous, and welcoming.

Authenticity & Character
The place has the look and character of a little village.
Location
Close to amazing restaurants, Hagley Park and botanical garden.
Staff
Everyone is very friendly.
Cleanliness & Comfort
Our room was very clean and looks as though it was recently remodeled. Their weight and exercise room and bathroom is hopefully their next place to update.
The Hermitage Hotel
Mount Cook Village

Being able to look out our window to see Mt. Cook was nothing short of amazing. The sky windows are awesome for experiencing sleeping under the breath taking night sky. We stayed in the motel that had a full kitchen for making your own meals. However we did not do that for our single night stay. We had breakfast and dinner up at the lodge. The timing was such that we had the buffet meals. The food was delicious with a wide variety of choices. The wait staff was outstanding!

Authenticity & Character
Modern comfort in the middle of natural beauty!
Location
Being right in Mt Cook National Park is spectacular. We could fit in a hike before dark.
Staff
Cleanliness & Comfort
Our lodging had heated towel racks. Everything was spotless and welcoming.
Clearbrook Motels Wanaka
Wanaka

This place is truly a home away from home. Everything was clean and welcoming. Having a washer and drier was perfect as we were midway through our trip.

Authenticity & Character
It was a very relaxing place and we loved the loft and high windows.
Location
Located walking distance to the city center and around the corner from the food trucks.
Staff
Cleanliness & Comfort
Rainforest Retreat
Franz Josef Glacier

A very unique place to stay. It truly is in the rainforest. They had a kitchenette in the room with Keurig coffee maker, hot water heater, electric frother and toaster available.

Authenticity & Character
It has a feel of being in the forest but still having our comforts and conveniences.
Location
It is walking distance to everything in Fraz Josef.
Staff
Cleanliness & Comfort
The room was welcoming upon arrival.
Copthorne Hotel & Resort Queenstown Lakefront
Queenstown

A nice place to stay. Accommodation is average.

Authenticity & Character
It has a lovely open reception area.
Location
Close to downtown and a park walking/running trail.
Staff
They responded kindly and curiously.
Cleanliness & Comfort
Sudima Lake Rotorua
Rotorua

Our lodging was spacious and comfortable.

Authenticity & Character
It is a normal hotel environment.
Location
Located right near the geothermal lake and also walking distance to anything downtown. Once we had our car parked and were checked in we were able to do everything there by foot.
Staff
Everyone was friendly, kind and helpful.
Cleanliness & Comfort
Activity Reviews
Okarito Lagoon Guided Kayak Trip
Okarito Lagoon Guided Kayak Trip
Franz Josef Glacier

We were blessed to have a clear beautiful calm day! The whole experience was relaxing and magical. Our guide, native of Ohio, did a wonderful job sharing the history of the area and educating us about the environment and wildlife of the area.

Quality of Experience
Guides, Drivers and Staff
We really enjoyed our guide. He was personable and very energetic. He seems to enjoy what he is doing.
Transport
It was a very short ride from town to the lake.
Wanaka Bike Tours - Hawea to Wanaka
Wanaka Bike Tours - Hawea to Wanaka
Wānaka

This bike ride was one of the highlights of our visit. The trail was beautiful as it followed the path of the river.

Quality of Experience
Guides, Drivers and Staff
Our driver dropped us off after giving us a brief rundown of the trail. He gave us his phone number and was available for questions if we needed anything.
Transport
Milford Sound Coach/Nature Cruise ex ZQN + Lunch
Milford Sound Coach/Nature Cruise ex ZQN + Lunch
Queenstown (NZ)

This day trip is nothing short of amazing! It is a must see for everyone visiting New Zealand South Island! Having a bus ride in allows for everyone to enjoy the view of the twisty turny drive to Milford Sound.

Quality of Experience
We were very fortunate to have some rain the day we visited. It made for spectacular waterfalls!
Guides, Drivers and Staff
Brian, our driver was extremely knowledgeable about everything on this tour. He shared a wealth of information in a very interesting and entertaining way. Plus he definitely is an expert driver handling all the difficult motorways there!
Transport
Te Pā Tū Māori Feast & Performance
Te Pā Tū Māori Feast & Performance
Rotorua

The entire evening is a delightful experience. The event is designed to make friends with the Māori village and fellow travelers. We learned much about the history and culture of the Māori people and enjoyed taking part in activities, listening to their music and enjoying superior hospitality for dinner. This is a must for a North Island visit to New Zealand. Added plus, they pick you up from your accommodation to take you to the village.

Quality of Experience
Food
Guides, Drivers and Staff
Our hostess in the drive to and from did an awesome job making everyone feel welcome and did an excellent job explaining things. Plus she has a beautiful singing voice!
Transport
TSS Earnslaw Farm Tour & Dinner
TSS Earnslaw Farm Tour & Dinner
Queenstown (NZ)

This was a wonderful farm to table experience. The sheep shearing and sheep herding demonstration is amazing for those of us unfamiliar with this environment.

Quality of Experience
Food
I highly recommend the sticky date pudding! It’s like a bit of heaven!
Guides, Drivers and Staff
All of the staff were top notch. Positive atmosphere and all were friendly.
Transport
The boat ride makes the experience special. However I can’t give it a 5 star because the sound system on the boat needs an upgrade or update. We couldn’t understand what was being said as it was all muffled.
Hobbiton Tour
Hobbiton Tour
New Zealand

This is a must for LOTR and Hobbit fans! And even if you aren’t this setting is like stepping into a magical fairytale land! It is something everyone who visits New Zealand should take in! Ending the tour having a drink at the Green Dragon is an opportunity to meet and talk with other travelers from all over the world if you so choose.

Quality of Experience
It was fun! Our guide was enthusiastic and this made the tour extra fun!
Guides, Drivers and Staff
Transport
The bus ride was comfortable going out and the video does a nice job setting the tone for the experience.
Auckland Whale & Dolphin Safari
Auckland Whale & Dolphin Safari
Auckland

This was a great experience to get out on the waters near Auckland. However on our tour we did not see any whales or dolphins. But we did get a lifetime voucher to come back anytime to try again.

Quality of Experience
It was great to experience the water, but would be better if we saw whales or dolphins. However this is something you have to realize when you take these tours. The wildlife doesn’t show up on command or our schedule.
Guides, Drivers and Staff
They stayed positive and were very kind and tuned into the needs of the passengers.
Transport
We felt safe and comfortable under their expert handling of the cruise ship.
Explore the Waitomo Glow Worm Caves
Explore the Waitomo Glow Worm Caves
New Zealand

Kayaking in the moonlight makes this adventurous! We were able to experience seeing the glow worms in a few different caves. Another highlight was the beauty of the night sky! Our guides did a great job leading us in the darkness. This is a unique New Zealand experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vickie Parrack
Vickie
Vickie Parrack
Local specialist in Wanaka | Replied on May 22, 2023

Hi Laura,

Thank you so much for your review. I know traveling abroad for the first time can be a daunting experience so I am so happy you felt comfortable and cared for. I certainly had a blast working with you. And your photo's WOW! Really reminds me why I love my job so much.

Wishing you all the best

Vickie

KimKim did an excellent job planning our 1-month NZ trip
New Zealand | Feb 22 - Mar 23, 2023

C
Connie A.
Greenwood Village, CO | Reviewed on Apr 05, 2023
KimKim did an excellent job planning our 1-month NZ trip. Lydia organized our days with a variety of activities, such as biking, hiking and tours. When we had questions or concerns about our agenda Lydia was very prompt with responses and resolutions. The trip was well planned and we won’t hesitate to use KimKim in the future. We LOVED our trip, thank you! Read more

KimKim did an excellent job planning our 1-month NZ trip. Lydia organized our days with a variety of activities, such as biking, hiking and tours. When we had questions or concerns about our agenda Lydia was very prompt with responses and resolutions. The trip was well planned and we won’t hesitate to use KimKim in the future. We LOVED our trip, thank you!

Hotel Review
Powderhorn Chateau
Ohakune

Beautiful accommodations and lovely views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lydia Ford

Vacation New Zealand First International Trip
New Zealand | Mar 21 - Apr 1, 2023

J
John H.
De Pere, WI | Reviewed on Apr 04, 2023

We had a wonderful and fun New Zealand Holiday. Tried to see and experience as much as we could in 12 days. Our guides for cruising Aukland Harbor, visiting Hobbiton, ziplining Rotorua , kayaking Franz Josef , biking Lake Wanaka, bus touring Milford Sound were all competent helpful and friendly. The Māori culture and the Queenstown cruise / dinner events were excellent . Thank you to KimKim everything went smoothly.

Local specialist: Vickie Parrack