Kimkim Trip Reviews for Spain

Very satisfying experience with our specialist Marta. She made sure to understand our goals and wishes for the trip, and was very accommodating in assisting us in fine tuning the itinerary so that we got the most of the trip. We were so happy with kimkim’s process that we’ve already scheduled another trip with them! Moreover, we have recommended kimkim to friends, and will continue to do so.

The kimkim process was simple yet thorough, and working with Marta was rewarding. We enjoyed the flexibility of being given suggestions, then identifying which components of the itinerary were most appealing. She helped us pick activities we might not have thought of on our own, and was great to communicate with during our time in country. If we had planned the entire trip ourselves, the amount of choices about what to do and where to stay would have been overwhelming. Using Marta, Espiritu, and kimkim, we had an excellent set of experiences and will look back fondly on this trip for many years to come.

Hotel Reviews

Hotel España Ramblas

Barcelona

The hotel itself is stunning in its preservation of historical detail. The beds and pillows were very good, supportive and comfortable without being too soft or too firm. The modern sinks and faucets can be a challenge, depending on your room. The auto shutoff was an irritant regardless. Breakfast was excellent, and in an absolutely beautiful space. The staff were attentive, but not oppressive, and seemed truly happy to be of service. One criticism would be the difficulty of vehicles getting to the hotel entrance -- taxis had the proper transponders to lower the bollards to access the street, while private drivers did not.

Authenticity & Character

One of the oldest hotels in Barcelona, and tastefully updated rooms without losing old world charm in the common areas.

Location

Central without being obnoxiously loud.

Staff

Friendly and helpful.

Cleanliness & Comfort

Comfort and style.

NH Ciudad de Zaragoza

Zaragoza

This hotel was in a *perfect* location for exploring Old Town Zaragoza, enjoying views over the river (sunrises, sunsets, and fireworks at the close of the Festival de Pilar), and gave easy access to shopping, dining, transit, and major attractions. While the building lacked the historical appeal of other accommodations, the room itself was extremely comfortable, well appointed, and clean. We ate one dinner and two breakfasts at the hotel restaurant; the meals were good, but did not stand out as exceptional when compared to virtually any other meals we enjoyed in Spain. The staff were capable and friendly.

Authenticity & Character

Authenticity and character are not what NH is known for. The hotel was nice.

Location

Perfect central location.

Staff

No problems to report. Bartender was friendly. Front desk staff were helpful. Breakfast staff was adequate, friendly but not always attentive.

Cleanliness & Comfort

Clean and very comfortable.

Hotel Ercilla de Bilbao

Bilbao, Bizkaia

Our room was large, the staff were helpful and professional and friendly, and the breakfast offerings were superior in both quality and variety. This hotel is in an excellent location and is of very high quality.

Location

Easy access to the metro and in a very walkable area.

Staff

Cleanliness & Comfort

Villa Soro

Donostia - San Sebastián (Gipuzkoa)

This felt like a private villa, which it used to be. The staff were impeccable and our room was lovely. The grounds and meals were also above-par.

Authenticity & Character

Location

This is not the closest location for people who want to be walking to the beach all the time or who require restaurants and shops directly across the street. We found it easy enough to walk 15 minutes into the heart of the city, and we were less than 10 minutes from plenty of dining and drinking establishments. Taxis had no problem finding it, and we felt completely safe exploring on foot from here.

Staff

Cleanliness & Comfort

Activity Reviews

Private Tour of Barcelona & La Sagrada Familia

Barcelona

Daniel (Dani) was knowledgeable and a joy to spend our time with. He patiently answered our questions and enthusiastically shared stories of the history and culture we were seeing. Exploring the Gothic Quarter with him was a true joy, and his insider knowledge of La Sagrada Familia was outstanding.

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Montserrat & Penedès Region Wine Tasting

Barcelona

Montserrat is worth visiting, especially the museum there. Standing outside the church and waiting to see if you can get inside for a singing performance is not worth it. We strongly recommend spending that time in the museum or riding the funicular or pursuing some other interests. The museum is outstanding, as are the views from the top of the funicular. The quality of your guide will strongly influence your enjoyment of this experience. The winery stop was a lovely way to end the day.

Quality of Experience

Guests on this tour should not be pressured by their guide, but should be allowed to experience Montserrat in their own preferred manner.

Guides, Drivers and Staff

We had several misfortunes that day, and they were compounded by our guide, who did not seem terribly interested in giving us the best possible tour. We provided detailed feedback and half our tour cost was refunded, along with sincere apologies from our travel specialist. Lesson learned: a great guide makes a world of difference!

Transport

Tapas Walk in Barcelona

Barcelona

We rescheduled this tour in the city of Zaragoza, rather than in Barcelona. Our experience was mind-blowing and our guide was exceptional.

Quality of Experience

Food

Guides, Drivers and Staff

Privately Guided Visit of Zaragoza

Zaragoza

We didn't know until we arrived that we would be in Zaragoza for the last two days of the city's primary festival, the Festival de Pilar. This made the experience so much more special! Despite the huge crowds, our guide did a wonderful job of sharing with us her love of the city, its history, the two primary churches in the old town, and the nature of the festival itself. We would recommend this tour without hesitation!

Quality of Experience

Guides, Drivers and Staff

The Best of Pintxos Gastronomy Experience

Bilbao

The nature of this experience is likely to feel chaotic, especially when you have 10-12 people and half of them have some form of dietary restriction. Having said that, the foods we sampled were incredible and our guide did an impressive job of ensuring that everyone would have something to sample at each of the many stops we made. We had a lot of fun and were glad we had this tour on our itinerary.

Quality of Experience

Food

Guides, Drivers and Staff

Hiking Gorbeia Mountain

Bilbao

Our day changed up a bit, so that instead of simply hiking, we also got to forage for mushrooms, visit a small chapel and beautiful overlook, and enjoy some time driving in the area and visiting multiple forests. This was necessitated when one member of our party was unable to safely complete the hike, and our guide was simple wonderful about falling back on an alternate itinerary for us. This area was stunning in every way, and completely worth visiting no matter which activities you choose.

Quality of Experience

Guides, Drivers and Staff

Diego was, hands down, the best guide either of us has had. We would hire him again in a heartbeat.

Transport

Modern, clean, and comfortable van.

Private Transfer {{start_location}} to {{end_location}} via Coastal Route

Spain

Between Bilbao and San Sebastián, you can choose to go by bus, taxi, or private guide. Going on a highway may be fast and efficient, but it doesn't give any context to the area. By hiring a private guide, we got to stop in numerous small towns, including Guernica, where we visited the site of the Basque council's seat of government. We took short hikes, saw sites and sights all along the coast, enjoyed an excellent lunch in the town where Balenciaga is from, and learned SO MUCH about the history of the area, the Basque people, the cultural traditions, the landscape and geography, and what keeps these small seaside communities thriving today.

Quality of Experience

Guides, Drivers and Staff

Diego can't be beat.

Transport

E-Bike Guided Visit of San Sebastian

San Sebastián

What a fantastic way to get to see more of San Sebastián than just the beach and central area! We stopped in several areas, learned about the town and the architecture, the university, the local sports, the history of royalty visiting the area, and even got to stop and play a tiny bit of Basque handball! Very cool, lots of fun.

Quality of Experience

Guides, Drivers and Staff

Transport

Yuri was a fantastic Spain kimkim planner as all of our planned events and tours went extremely smoothly and very timely. Arrived in Madrid with perfect transfers to hotel, Tuk Tuk tour of the city, Tapas tour the following day and a fun Flamenco dance class with Fernando leading the way. We then moved on to Barcelona in the same fashion via train with smooth transfers.
Toured Sagrada Familia with Maria who was an excellent host. Finished the trip with a sunset sailboat ride and a live Flamenco show all in Barcelona.
Have never used kimkim before but would recommend using their service as it helped tremendously with planning. Thank you again Yuri!

Luis was wonderful in understanding what my daughter and I were looking for in this trip. He found out-of-the-way places and experience that made our first time to Europe an unforgettable one. We will definitely be returning, and when we do, we will contact Luis first and foremost.

I asked Irene to plan a trip for my family. I wasn´t going to be able to attend & wanted to feel like they would be in good hands and have an easy experience on the ground. Irene planned an amazing trip!! It was perfectly catered to them and their health needs. She was super attentive, even late into the night. And when one of our family members had health issues, she did everything possible to make sure they could still enjoy their experience - helping to adjust our itinerary as needed. They loved their stays, all very lovely with great breakfasts! And I heard rave reviews about their tour guides in the different cities.

Irene estuvo muy atenta a nuestras necesidades lo cual nos dio un sentimiento de seguridad. Los hoteles escogidos x ella estuvieron perfectos para nosotros, muy céntricos principalmente, bonitos y cómodos. Los 4 tours todos muy informativos y amenos. En verdad nos hizo el viaje cómodo y fácil. Todo fluyó fácilmente y sin trabas. Mi rating para Irene es = excelente.

Mónica Muller

Marina was fantastic. The organization and transports really took the stress out of planning and traveling. We absolutely loved every city, especially Granada and Cádiz where we had the opportunity to relax and really take in the amazing history and culture. Fantastic tour guides, great hotel locations even with a smaller budget. I also loved that even with some downtime and free afternoons, there were a ton of great recommendations and literature about each city on the itinerary. We never felt lost, stressed, or like we didn’t have hundreds of exciting options, even on free afternoons. We were also having trouble getting tickets to some of the Gaudí sites in Barcelona and Marina was able to quickly get us tickets at great times. If we had a question about anything, she always responded quickly and was able to help us in record time. Thank you so much Marina and KimKim for a fantastic trip!

Hotel Review

Palacio de Santa Inés Hotel

Granada

This hotel is lovely and comfortable with amazing views. We also loved the breakfast. The location is fantastic, right next to a bustling plaza with some of the best tapas we had the entire trip. Thanks so much for making our stay in Granada even more beautiful.

Authenticity & Character

Beautiful, great location, incredible views.

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Visit: Alhambra & Generalife Gardens

Granada

Jaime was an amazing guide! His passion and excitement for the Alhambra was inspiring and apparent throughout the tour. He was patient and answered any question we had. Highly recommend this experience. It was a main highlight of our trip!

Quality of Experience

Guides, Drivers and Staff

Guided Visit of Seville

Seville

Pablo was a wealth of information. He is so clearly passionate and knowledgeable. His energy was infectious and the 3 hours flew by!

Quality of Experience

Guides, Drivers and Staff

... and it's all thanks to Irene! She was very patient as we learned KimKim and helped us to plan, and then setup a wonderful vacation that worked well for both me and my wife. What's more, whenever we found ourselves missing our driver, on a late train, or just confused in general, she was a quick message away to help us navigate our trip. She even checked in on us a few times to make sure we were having fun and enjoying ourselves as much as possible.

We started our trip with a group tapas tour in Madrid, led by Neomi, who was very knowledgeable and made excellent suggestions at every step. It was truly a blast! We got to sample numerous delicious beverages, food, and make great conversation with our fellow travelers. Next, we enjoyed a guided tour in Madrid, where we learned all about its history, even joking and having fun with our guide (whose name I unfortunately cannot remember - but she was amazing!). Our time in Seville was also well planned, with Barbara showing us the Great Cathedral and the Alcazar our first day, making some fantastic recommendations for dinner. The day trip to the White Villages and Ronda was filled with beautiful scenery, fun shopping, and good food that truly left us wanting more. Granada is a gorgeous city, with so much to see, including the much (and rightfully) touted Alhambra. Our guide, Gabriela, was very knowledgeable and fun, leaving us once again feeling more like we'd been shown around by an acquaintance, rather than a stranger we hardly knew. We discovered a nice coffee house - Cafe 4 Gatos, that I would strongly recommend for good coffee and excellent food (bring cash!). Finally, our dinner at Aben Humeya was the perfect end to our last day in Granada, coupling delicious food with a view neither of us will ever forget.

I know I've gone on for quite a bit already, but I'd be remiss if I didn't mention that every hotel Irene found for us was fantastic, with comfortable beds, polite helpful staff, and delicious breakfasts. The drivers were all polite, professional, and very helpful. And our information packet was very thorough and helped us avoid making numerous mistakes we likely would have made on our own.

Thank you Irene and everyone who helped make our trip such a success!

Hotel Reviews

Hotel One Shot Luchana 22

Madrid

Nice location with very comfortable beds. Polite, helpful staff and a delicious breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Casa de Indias by Intur

Seville

Nice location with comfortable beds. Polite, helpful staff and a delicious breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palacio de Santa Inés Hotel

Granada

Very location with a lot of history in the building, converted in a very charming and aesthetically pleasing way. Extremely helpful staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Aben Humeya

Granada

Quality of Experience

Guides, Drivers and Staff

Restaurante Casa Suecia

Madrid

Quality of Experience

Food

Guides, Drivers and Staff

Visit la Alhambra

Granada

Quality of Experience

Guides, Drivers and Staff

Tapas tour

Madrid

Quality of Experience

Food

Guides, Drivers and Staff

Transport

City tour

Madrid

Quality of Experience

Guides, Drivers and Staff

Transport

Lunch in La Bola

Madrid

Guided tour in Seville

Seville

Quality of Experience

Guides, Drivers and Staff

Day trip : Ronda and White Villages

Spain

Quality of Experience

Guides, Drivers and Staff

Transport

This was our first time in Spain and our first big trip since Covid-2020 shutdown. We did not have a lot of free time to do our own research and book a trip on our own. Luis understood the types of activities we wanted to do and the places we wanted to see. He provided a lot of background information on the places we will be visiting and summary itinerary with times and locations of tour meeting places. He responded on a timely manner whenever I sent a message with requests or questions. The accommodations he booked for us were exactly where we wanted to be - centrally located and near public transportation. They were clean and comfortable. The staff in the hotels/apartment were cheerful and helpful.

We enjoyed the private walking tours Luis arranged for us. It allowed us to see many sites at a more flexible pace. Our guides - Almudena (Madrid), Maria (Toledo) and Luca (Seville) were very knowledgeable of the area and pointed out things that we would have missed if we were just walking on our own. We appreciated that they were checking in on how we are doing with all the walking. They were all open to receiving feedback as to what is and is not interesting to us.

Luis also arranged for group tours to Cordova, Granada and Ronda. We were first concerned about going on a larger group tour but the tours were well organized and efficient. Although the bus ride were long, they were comfortable. We were in awe of the Alhambra as well as the view of the town from Alhambra. Just amazing! It was unfortunate that I got sick and missed the Cordova tour.

The last trip that Luis arranged for us was a small group tour to Montserrat from Barcelona. It so happened that our guide only had 1 tour that day so we had the flexibility to stay a little longer in Montserrat and listen to the Boys' Choir. It was a blessing to hear the angelic voices of the choir.

Overall, we had a great time! Exhausted but full of fond memories! Thank you Luis and staff for helping us enjoy our first time in Spain.

We had a fantastic trip to Spain and it was largely due to the planning and thoughtfulness of our agent Marina. She helped us plan a fantastic anniversary trip while staying on budget! She also kept us informed and up to date on any changes and was consistently responsive to any questions we had both in planning the trip and while we were there! Would definitely use her for a trip in the future!

I can’t remember what Marta arranged or what I arranged so I will tell you our favorites with only one negative.
Cuenca - great tour with Daniel
Cartegena - we did not enjoy our time with
Gemma
Venice - great hotel Helen Berger, good bike tour, great restaurant Tagomago
Girona - excellent history & food tour with Gina
Huesca - amazing Castello de Corvinos
San Sebastián - excellent hotel Villa Favorita, excellent tour with Diego

Activity Reviews

San Sebastian Pintxo Experience

San Sebastián

This tour was cancelled for us prior to our trip but I would book it with Diego if we go back.

Hiking Cuervo River and Callejones de las Majadas

Cuenca

Daniel was a great guide. Nice to get out & walk. Went a little long.

Hiking through Mount Galeras + Christmas Fort

Cartagena

We did not hike but took the boat which was fine. Same problems with the guide as the other tour.

Privately Guided Tour of Cartagena

Cartagena

Our guide seemed quite nervous & uncomfortable & had a hard time answering specific questions. We moved much slower than we wanted.

Valencia Seightseeing Bike Tour

Valencia

Excellent guide, good speed of tour, good information, felt safe riding

Food & Market Tour

Girona

Our favorite. Gina was great & we did have a very compatible group. The places we stopped were diverse & were well prepared & awaiting us. Wouldn’t want to change a thing.

Guided Visit of San Sebastian

San Sebastián

Diego gave us an excellent tour of the city with lots of interesting information. We moved quickly which works best for us. Would love to go on another tour with him.

James did a great job creating a trip exactly to our specifications! All of the guides were so informative, professional and fun! Our hotels were gorgeous and we saw so many highlights of each area. All the stress of planing was handled by the team and it was wonderful! Thank you!

Alfonso was incredibly helpful to us as we went along. We’re an older couple who needed a little guidance from time to time and he was always available to give us answers. He was responsive to our pace as well as our interests. And he was so nice about requests that were impulsive on our part, nicely flexible. We learned he is also a wonderful guide for hiking and outdoor activities. He’s a great asset to your organization.

Activity Reviews

Gastronomic club experience

San Sebastián

Great fun to explore the market and then prepare the meal. It was a great change of pace after all the educational activities.

Quality of Experience

Guides, Drivers and Staff

Punctuality, depth of knowledge

Transport

Punctuality

Premium winery tasting visit

Laguardia

Fabulous food at the restaurant, amazing facility. It’s an interesting contrast to the usual winery setup

Quality of Experience

The whole visit

Guides, Drivers and Staff

Knowledge imparted

Transport

Didn’t apply

Sunset Sailing in Barcelona

Barcelona

Lovely change of pace. A bit crowded

Private Extended Visit to Sagrada Família

Barcelona

Fabulous building, but large tour group. Well handled considering the crowds. Loved learning some of the ideas behind the building. Most impressive!

Private Walk in Barcelona's Gothic Quarter

Barcelona

Guide seemed a bit low-key. We saw interesting historic relics, chanced upon a group doing human pyramids.

Private Prado Museum Visit with an Art Historian

Madrid

Excellent guide —an architect and artist

We were finally able to take our long-delayed trip (due to COVID) and we're very happy with every aspect of the trip. Karin was extremely responsive and took the time to explain everything thoroughly. The excursions were all top notch and we were pleased that most of them were private. The guides were excellent and very friendly. We hiked in the Tramuntana mountains with Nina, did e-cycling in Ibiza with Heather and had tours of Palma and old Ibiza. The hotels were also excellent. Due to hotel renovations, Karin had to find us a new hotel in Ibiza and we're very happy with the hotel that she rebooked us into. The Balearic islands are truly incredible and the trip had the right amount of free time built in to allow us to fully explore them.

Hotel Review

Finca sa Cova d'en Borino

Campos

A nice hotel in a rural setting. The kitchenette enabled us to make our breakfasts and couple of dinners at the hotel. Includes a nice pool and some farm animals (ponies and chickens).

Authenticity & Character

The room was comfortable and the building had the character of a very old castle.

Location

A little hard to access due to very narrow and rather rough roads.

Staff

Cleanliness & Comfort

Activity Review

Privately Guided Visit of Palma de Mallorca

Mallorca

Andres did a great job adapting the tour to what we were looking for and was very friendly. He even produced an iPad with drawings and maps of the cathedral!

Quality of Experience

Guides, Drivers and Staff

Andres was friendly and patient.

Everything about the planning was wonderful-- and the reality was equally good, except for the hotels. So the logistics, the events, the guides were wonderful. Everything worked as planned -- and that is of course hugely important. The hotels selected were a big disappointment, and we should take part of the blame because we should have taken a closer look at the hotels selected. But we were under the impression that we'd be staying in 4star hotels and that speaking for myself, Kim Kim's "on the ground" team knew selected hotels first-hand. The reality was far different: almost all were 3 star with most of these characteristics: tired decor, few to no services, dated plumbing, not well-located, catered to huge tour groups. Posted hotel photos and "budget traveller" reviews often do not reflect the reality and I am guessing, given what they cost per night (as I later learned) our expectations were way out of line. Otherwise-- the trip and the notes and other helpful recommendations included on the wonderful KimKim trip app were all good.

Hotel Reviews

Gallery

Barcelona

The rooms are spare but plumbing is up to date and the bed very comfortable. The restaurant and reception staff are top notch. The location couldn't be better.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Bed4U Bilbao

Bilbao

This is a three star that is bare-bones as far as hotel services and comfort. The bed and the shower were very good, the breakfast was find, there was a gym, and the room was very clean. But creature comforts were practically non-existent: no closet, no drawers, not even a glass in the bath "area." Good for no-frills travellers looking for value over creature comforts. Location far from ideal-- go out the wrong way at the front door and you'll be in a drug market in five minutes.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

clean and limited comfort

Adriano Hotel

Seville

well-located but (decor, plumbing) very dated-- stylish for the 1950s.

Authenticity & Character

Location

Staff

Hotel Macià Alfaros

Córdoba

Well located and comfortable accomodation. But caters to large tour groups-- breakfast can be noisy and competitive.

Hotel Macià Granada Five Senses

Granada

Very well-located with great staff. Room very up to date/stylish and comfortable. Breakfast not so great- ended up going out for breakfast a couple of mornings.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Walt Madrid

Madrid

No cab driver knew this place-- a tiny hotel with some style and comfort. But off a small street, off a side street, off another small street-- all dark. If you're looking for comforts, this isn't the place for you. More like a two star. But very cheap.

Staff

Activity Reviews

Tapas Walk in Barcelona

Barcelona

Ghislane was an amazing hostess and guide. Lots of fun.

Day Trip to Montserrat & Penedès Region Wine Tasting

Barcelona

Eduardo was a fanstastic companion for this magical day trip.

The Best of Pintxos Gastronomy Experience

Bilbao

Omayo (sp?) was just fantastic and this whole evening was great fun, with good food, wine and companions.

Privately Guided Visit of Bilbao

Bilbao

Again our guide Irene was outstanding and we enjoyed every minute we spent with her in Bilbao. She went out of her way to be helpful to us-- even checking on how we could get to San Sebastien the next day. Which we did with great success!

Guided Visit of Seville

Seville

Teresa was a good guide for us in Seville.

Visit an Andalusian Olive Oil Estate

Seville

Enjoyed this visit very much. Learned alot.

Traditional Andalusian Market Visit & Cooking Class

Seville

yes amazing and wonderful fun; learned alot. Ate even more. The best event of the trip if you ask me.

Private Guided Visit of Córdoba

Córdoba

We had two guides for our touring in Córdoba-- Isabel and Sarah. Both were outstanding in their knowledge and passion for their city and its amazing sites. Great tour

Private Transfer {{start_location}} to {{end_location}} via Ronda & White Villages

Spain

Antonio was a great driver and beautiful car! Though he didn't speak much English, it was a very enjoyable trip through beautiful countryside, and lovely time in Ronda. So glad we were able to squeeze this in!

Guided Visit: Alhambra & Generalife Gardens

Granada

We were with a group for this tour (@ dozen people). Our guide made the visit even more special given his African background and multi-cultural view of the world.

Flamenco Show

Granada

I thought this might be a bit hokey-- but really enjoyed the show!

Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid

Madrid

Probably one of our best guides for the whole trip. Carlos had a wealth of knowledge AND passion for all things Toldeo. It was an honor to experience Toledo with Carlos!

Guides, Drivers and Staff

Transport

Tuk Tuk City Tour - Valencia Historic Center

Valencia

A great guide and a lot of fun!

Private Tour of Barcelona & La Sagrada Familia

Barcelona

Ann Marie was outstanding-- wish I could have taken her along for the rest of the trip. Knowledgeable and fun.

We had a very enjoyable trip and were pleased for KimKim's work in booking our hotels, tours, etc. KimKim was very responsive in resolving problems that arose when we were in Spain. However, we were very disappointed when our tour of "Triana & Flamenco" did not happen. We wanted to see Triana & visit multiple tapas bars before seeing a flamenco show. Instead, we sat in one tapas bar, not in Triana, and then rushed to a flamenco show. When we went to leave for the show, our guide informed us that tips weren't included; when we gave him 10 euro, he said that wasn't enough and followed us to the cab to get more money from us. This person should be fired. KimKim did all they could to get us to a flaemenco show, which we appreciated, but we still don't believe we got what was advertised.
Alll the other guides we interacted with were professional, enthusiastic & knowledgeable. One other issue was that a 4 hour tour of the Alcazar & Cathedral in Seville, starting at 3pm in the afternoon was exhausting. We wished it was divided into 2 tours, which would be easily done, since the whole next day had nothing scheduled until 8pm.
During the planning process, KimKim responded when we contacted them, but they rarely reache out to us. This trip was planned before the pandemic, and we interacted with 3 different individuals who were not all from the same subcontractors, so maybe this was the reason for some of the unresponsiveness. We give KimKim high marks for supporting us in Spain. Irene is a very nice person who is conscientious about her job.

From start to finish Beatriz was on top of things. She customized the trip for us and made changes, at our request, as we moved along. Also, she also provided the name of a backup when she was off so we always felt connected. Eduardo was very interesting and he took us on the walk around Granada through its scents - what a novel and interesting way to explore and learn about Granada. Jose Miguel, our hiking guide in the Sierra Nevada Mountains very quickly realized we were experienced walkers and he took us on a great walk, up and down the hills. Luis, in Malaga, gave us a very thorough tour through the old town and was able to sneak us into a very popular restaurant for a peak and a shot of something strong! We met Jose in Ronda and again, he was very informative and gave us an interesting walking tour - on the spur of the moment, at our request, he took us through the bullring and its museum. In Sevilla, Pablo showed us the sights and was able to provide some very interesting historical perspective. In Lisbon, we had Gisela take us around and she was fantastic - very interesting to get her perspective on Lisbon and its different areas to explore.

All the guides were very pleasant and knowledgeable.
Trip to Malaga was most memorable.
Hotel locations were very good but hotel in Granada was very noisy as there was an outdoor restaurant in front of the hotel and people were talking loud till after midnight.

The Sagrada Familia tour with our guide Danni was very interesting and he was able to answer all our questions.

We also had a great adventure on the wine tour with Catherine and her husband.

The tour to Montserrat was also good. The only suggestion we would have is to allow more free time to explore all Montserrat had to offer. Our guides, Mateo and Roger, were very informative.

The hotel choices provided by were Yuri were perfect for our purposes. We were very happy overall.

Hotel Reviews

Hotel Astoria

Barcelona

We loved the location of this hotel and enjoyed the breakfast. Staff were helpful and knowledgeable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Aigua Blava

Costa Brava · Girona

This hotel is well located near the beach.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Vineyards, Wines & Tapas in Penedès

Barcelona

Quality of Experience

Guides, Drivers and Staff

Catherine and her husband were great guides

Transport

Private Extended Visit to Sagrada Família

Barcelona

Loved the architecture.

Quality of Experience

Guides, Drivers and Staff

Day Trip to Montserrat & Lunch at a Farmhouse

Barcelona

Great experience. There is so much to see that the free time allowed was not enough to fully appreciate the location.

Quality of Experience

Food

Guides, Drivers and Staff

Roger and Mateo were great guides

Transport

The trip to Portugal and Spain was planned out very well. Beatriz gave great advice on how many cities to visit with the 12 days we had , she advised not to pack too many cities due to time constraint and concerned that we would not be able to enjoy our time in each cities if we did not stay long enough in each city. Karin was also a great support and answered our questions. The itinerary in Trip plans was a great tool because we were able to download it and view it anytime. I like that all the contacts were in one place. The communication via Trip Plans app was helpful and easy to use . Helena was helpful in answering our question regarding tax refund for purchase. I really like that they booked our tour guide that spoke great English and was knowledgeable on the topics related to the tour. We loved our experience in Sintra Hike in Portugal and the bike tour experience. The wine tasting tour was excellent , we meet friendly people in the tour. This kimkim travel experience was slightly different from my previous experience, where my contact person met up on my first day of landing , I thought that was a nice touch. The airport experience was slightly anxious, we were 2.5 hours early in line before our boarding time, but we barely made it on time for boarding. Overall, the kimkim team was great and I would recommend them .

Hotel Reviews

ICON BCN by Petit Palace

Barcelona

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Casa del Poeta

Sevilla

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Villamar Style Maison

Nazare

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Dom Henrique Downtown

Porto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Rossio Boutique Hotel

Lisbon

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Iberostar Las Letras Gran Via

Madrid

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Get to know Porto by E-bike

Porto

Quality of Experience

Guides, Drivers and Staff

Ana Lopes from Blue Dragon City tour was very accommodating and shared an abundant of information on the city of Porto.

Transport

Sintra Heritage Hike: Hidden Secrets

Spain

Felipe was an excellent tour guide. He was knowledgeable of the area and history of Portugal. Felipe was also very easy to talk to , he shared his travel experience and it was inspirational. He was very communicative during our stops. I really appreciate his professionalism.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Beatriz and her team did an amazing job organizing our Gems of Southern Spain and Lisbon trip and was extremely responsive both before and during the trip when we needed help. She quickly grasped during the planning stage the type of accommodation we preferred and understood the type of activities we enjoy. The trip exceeded our expectations which were high!