Kimkim Trip Reviews for Spain

4.9
Based on 507 ratings
Read 507 verified reviews by travelers who booked their trip to Spain on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Full review of our wonderful trip
Spain | Jun 11 - Jun 21, 2024

J
Jack W.
San Jose, CA | Reviewed on Jun 22, 2024
Our two guides, Francesca and Elena? were wonderful. Knowledgeable, friendly, easy to be around.
The hotels were exactly what we were looking for on this trip.
The bike tour was great. The ebikes themselves had operation issues, but we managed.
The olive oil tasting stop was a highlight.
Casamar is a must go restaurant for anyone in that region. Reasonably priced and incredible experience.
The boat ride was less than awesome. I should have taken your recommendation to hire a small boat...
Read more

Our two guides, Francesca and Elena? were wonderful. Knowledgeable, friendly, easy to be around.
The hotels were exactly what we were looking for on this trip.
The bike tour was great. The ebikes themselves had operation issues, but we managed.
The olive oil tasting stop was a highlight.
Casamar is a must go restaurant for anyone in that region. Reasonably priced and incredible experience.
The boat ride was less than awesome. I should have taken your recommendation to hire a small boat guide directly from the beach. The large boat was unable to approach the shore and even though it was a sailboat, we just used the smelly diesel engine the whole time. This is the only part of the whole experience that we would not repeat - and I can only blame myself. You warned me that sailing trips in this area are not really a thing and I forced the issue. Jessica, the captain of the boat was great, but the boat ride experience itself - not so much.
The drivers from and to the airport were great. They were on-time, professional, friendly.
You had suggested we spend a night or two in wine and olive country. I declined to include that in the itinerary because we do not really drink wine, but the bike tour through the ancient cities was one of the best parts for Lynn. When we come back we will want to spend more time in these villages, maybe more biking and exploring?
Kayaking was cool. Javi, our guide, was a seasoned professional from the Basque country. Made us want to explore that area. We landed on a secluded beach and did some snorkeling. That was also a highlight.
Hiking the Cami de Ronda was great. Met a group of Americans from our home town!!
My favorite part of the entire trip was swimming at the Platja de Ros. This is one of the most beautiful places I have ever been in my life. I would like to maybe go back with a larger family group and explore the beaches on that whole peninsula.
https://maps.app.goo.gl/wv9ZWnQvmwT3w7gp7
Many people told us that we were lucky to be there so early in June because after June 23rd, the whole area is very crowded. In fact, this last week, there were already many school groups in Llafranc and Calella. They occupied much of the beach. If we go back to these places, it would be good to keep that in mind.
Thanks again for your help on all of this. If we are fortunate enough to keep working in our current jobs, we will reach out to you again.

Local specialist: Patricia Marques

Adam helped me put together this trip at lat...
Spain | Jun 10 - Jun 14, 2024

Joost
Joost S.
Sunnyvale, CA | Reviewed on Jun 17, 2024
Adam helped me put together this trip at late notice. He did a stellar job! Barcelona was great and Tossa de Mar at the Costa Brava was even better, with the Kayaking & snorkeling experience as the highlight. Can't wait for the next trip. Read more

Adam helped me put together this trip at late notice. He did a stellar job! Barcelona was great and Tossa de Mar at the Costa Brava was even better, with the Kayaking & snorkeling experience as the highlight. Can't wait for the next trip.

Hotel Reviews
Room Mate Anna
Barcelona

Stylish hotel staffed by friendly people. Location is perfect, walking distance from many sights and next to the Passieg de Gracia metro stop. Nice vibes in the lobby and rooftop restaurant with somewhat loud music, which i liked but may or not be for everyone. Room was well appointed, and overall nice, but cleanliness could use some attention. Nothing too bad, but bathroom could use a deep clean.

Authenticity & Character
Location
Next to Passeig de Gracia metro stop and walking distance from many restaurants and sights
Staff
Cleanliness & Comfort
Bathrooms not spotless, could use a deep clean.
Hotel Diana
Tossa de Mar

Hotel Diana is a true gem with character. The location is perfect, a couple of steps from the beach (just across the street which has mostly pedestrians) with a view of the Mediterranean. Staff is super friendly and happily shared recommedations for tapas bars, which were very in point (esp bar La Lluna!). My room was big with a partial ocean view. The building structure is European, ie not very sound proof and the furniture isn't the newest, but it didn't bother me since the character and style more than compensated for this. I would highly recommend this hotel to travelers who value comfort and authenticity.

Authenticity & Character
Hotel feels small and intimate
Location
Steps from the beach and 5 minute stroll the old town
Staff
Cleanliness & Comfort
Activity Review
Kayaking & Snorkeling in Costa Brava
Kayaking & Snorkeling in Costa Brava
Costa Brava

Really cool kayaking experience from Tossa de Mar. The coastline is rugged, with lots of rocks sticking out out of the Mediterranean, caves and bays. Mattias, the guide and instructor, was a true professional, guiding us through choppy waters on the way back as the wind has picked up. He was very communicative and pointed out different rock features and led us to nice snorkeling bay with a cool cliff jump (about 15 meters high, fun and slightly scary!).

Quality of Experience
Guides, Drivers and Staff
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in Boulder (Kimkim HQ) | Replied on Jul 04, 2024

Hi Joost,

I am so glad I could help you plan a quick last-minute trip to Barcelona and Costa Brava! ☀️ Thank you for leaving a thorough review for each activity and hotel—this truly gives other travelers more information!

Hotel Diana is in a great location, and I'm so glad you got to experience the local hikes, beach, and views from the hotel! 🙌

Best,
Adam

Great help and a wonderful trip to Spain
Spain | May 24 - Jun 2, 2024

L
Leah C.
Flagami, FL | Reviewed on Jun 17, 2024
It was really great to have kimkim's and Coraima's help planning our trip. It took so much of the work off of us to find guides, secure tickets, etc. We really enjoyed the local guides we had, many who were from the local region or experts in their specific area. Read more

It was really great to have kimkim's and Coraima's help planning our trip. It took so much of the work off of us to find guides, secure tickets, etc. We really enjoyed the local guides we had, many who were from the local region or experts in their specific area.

Activity Reviews
Secrets of Bilbao Bike Ride
Secrets of Bilbao Bike Ride
Bilbao

This tour shared the history of Bilbao through a wonderful bike ride through the city. The ride was easy and accessible to those who have limited biking experience. Our guide was truly amazing! His knowledge was extensive and he provided great recommendations for other activities and places to eat in Bilbao.

Quality of Experience
Guides, Drivers and Staff
Local knowledge, provided local recommendations
Transport
Hike, Boat & Lunch on the Bay of Pasaia
Hike, Boat & Lunch on the Bay of Pasaia
San Sebastián

This was a fun experience but would share with folks up front the extensive hiking involved. The boat trip is also very short .

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Coastal Hike, Kayaking & Swimming in Costa Brava
Coastal Hike, Kayaking & Swimming in Costa Brava
Barcelona

Great day trip. Short hike, kayaking and swimming. The guide was knowledgeable and truly enjoyed his job.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Coraima Yañez
Coraima
Coraima Yañez
Local specialist in Boulder (Kimkim HQ) | Replied on Jun 17, 2024

Thank you for sharing, Leah! It was so special being a part of this journey alongside your family. I'm happy to hear I alleviated some of the work that comes with planning, as I know it can be overwhelming! Your kind words about our local guides does not go unnoticed; I know they love sharing their knowledge of Spain and their areas of expertise with our kimkim travelers. I look forward to working with you again in the future!

Coraima

Perfect Trip to Portugal and Spain
Spain | Jun 3 - Jun 13, 2024

K
kristen J.
Baileys Crossroads, VA | Reviewed on Jun 16, 2024
I can't say enough about Helena. She was very considerate of what we wanted to do and see during out time in Portugal and Spain and understood the type of travelers that we were - her recommendations were spot on. The Cascade Wellness Resort and Spa in Lagos Portugal was a great recommendation and we thoroughly enjoyed exploring the area. In Cordoba, our guide Patricia was engaging, knowledgeable and gave us a wonderful tour of her city. Similarly, our hiking Guide Jaime was fantastic as he... Read more

I can't say enough about Helena. She was very considerate of what we wanted to do and see during out time in Portugal and Spain and understood the type of travelers that we were - her recommendations were spot on. The Cascade Wellness Resort and Spa in Lagos Portugal was a great recommendation and we thoroughly enjoyed exploring the area. In Cordoba, our guide Patricia was engaging, knowledgeable and gave us a wonderful tour of her city. Similarly, our hiking Guide Jaime was fantastic as he led us on a rigorous hike from village to village in the mountains outside of Grenada - we enjoyed our lunch with him and the kids really liked talking with him about endurance running! I wish I could give Helena a hug in person, she really made this trip a perfect one for our family.

Hotel Reviews
Palacio Mariana Pineda Hotel
Granada

Great location! Easy walking to everything and a very unique and historical building.

Authenticity & Character
This was an historical hotel and artifacts and antiques were on display in the lobby and in the open courtyard outside of our room.
Location
Staff
Cleanliness & Comfort
The bed was not very comfortable and the pillows were extremely flat. There was quite a bit of dust in the room, but these were very minor issues compared to the location and uniqueness of the hotel.
Cascade Wellness
Lagos

The staff were courteous and attentive, the food was amazing and the views and adjacent running/hiking paths were breathtaking. We also took advantage of the gym and the wonderful pools.

Authenticity & Character
Location
easy to drive to town and get on the paths that ran along the coast for a walk or run
Staff
very responsive and helpful
Cleanliness & Comfort
Activity Reviews
Wine Tasting & Lunch at a Portuguese Quinta
Wine Tasting & Lunch at a Portuguese Quinta
Spain

The food was fantastic and the wine pairings were spot on. The best part was the brief tour of the vineyards and the background information on the unique soil and climate that make the Algarve region such a distinctive wine region.

Quality of Experience
The host was gracious, engaged and informative.
Food
Train Seville to Córdoba,  Guided Visit of Córdoba, Train Córdoba to Seville
Train Seville to Córdoba, Guided Visit of Córdoba, Train Córdoba to Seville
Seville

Cordoba was a fascinating city with an interesting history. The old town was beautiful and it was enjoyable to stroll and meander through the alleys and narrow streets.

Quality of Experience
Having a guide made the experience very personal
Guides, Drivers and Staff
Our guide, Patricia was so lovely, knowledgeable and engaging, I highly recommend her anyone wanting to experience the true Cordoba.
Algarve Kayaking Trip to Benagil Caves
Algarve Kayaking Trip to Benagil Caves
Spain

Beautiful! Lots of fun and the guide was great.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Helena Fernández
Helena
Helena Fernández
Local specialist in Madrid, Spain | Replied on Jun 21, 2024

Dear Kristen,

Thank you very much for your kind words. It was a pleasure planning your trip to Portugal and Spain, and I am delighted that my recommendations matched your travel preferences.
It is wonderful that our guides contributed to your enjoyment with their expertise and dedication.
I had no doubts about Cascade Wellness Resort and Spa, it is one of my favorites in the Algarve!
And I take note of the Mariana Pineda Palace issues.
Your warm comments mean a lot to me, and I am very happy that I was able to help make your family trip perfect.

Warmest regards, and a hug,
Helena

Out of the Castles in Spain -- She did it!!!!
Spain | May 30 - Jun 5, 2024

Marcia
Marcia B.
Dallas, TX | Reviewed on Jun 15, 2024
We asked for something unusual and Bea came through, especially with our guide Miguel, who was over the top. we were happy with the variety of things we saw. The app was perfect for transfers and tickets and the transfers were also good. Thanks Bea for arranging our trip for us. We couldn't have done it ourselves Read more

We asked for something unusual and Bea came through, especially with our guide Miguel, who was over the top. we were happy with the variety of things we saw. The app was perfect for transfers and tickets and the transfers were also good. Thanks Bea for arranging our trip for us. We couldn't have done it ourselves

Hotel Reviews
Hotel Oriente Zaragoza
Zaragoza

Clean efficiency hotel, Small room, without charm and with plastic plants. Good location however. Paled in comparison to other Hotels.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Parador de Chinchón
Chinchón (Madrid)

This was an amazing Hotel, like all the Paradors we stayed in. Thanks for putting us there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jun 17, 2024

Hi Marcia! Again, thank you so much for your kind words. As you already know, this customized itinerary was totally a challenge so I'm glad that everything worked out and that you enjoyed it! :)It was super fun creating this itinerary from scratch with you, and I hope you discovered amazing castles and villages on the way! Best regards, Bea.

KimKim was a great way to go.
Spain | May 19 - Jun 1, 2024

Marlene
Marlene F.
Boston, MA | Reviewed on Jun 14, 2024

Alphonso was responsive, well informed and easy to work with. While in Spain, we had confidence that he or someone in the shop would respond in a timely way to our many questions. It took a lot of pressure off our backs. We had a great trip, which he helped us plan, including visiting several different regions. We relied a great deal on his judgment. Sasha in Girona, Juan in San Sebastian, and Susanna in Bilbao were all terrific -- extremely knowledgeable and fun. We had never used a travel agent before, but will certainly come back to KimKim.

Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on Jun 14, 2024

This is beautiful. I´m sure it will be very helpful for other travelers looking to visit Spain in the future.
Warm regards!

Great time in Spain and Italy
Spain | May 29 - Jun 13, 2024

Natalia
Natalia A.
Flagami, FL | Reviewed on Jun 14, 2024
Marina helped us a lot! She had great suggestions, made adjustments when required and communicated everything on time. Our trip was amazing and different from others. Our favorite experiences were food tours and wine tastings, the best way to know a new culture. ¡Gracias Marina por hacer este viaje inolvidable! Read more

Marina helped us a lot! She had great suggestions, made adjustments when required and communicated everything on time. Our trip was amazing and different from others. Our favorite experiences were food tours and wine tastings, the best way to know a new culture. ¡Gracias Marina por hacer este viaje inolvidable!

Activity Reviews
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

My favorite food tour! The guide really knew the history of the restaurant, the tapas, the drinks and the neighborhood. A Great tour to start knowing Spain!

Quality of Experience
The chosen restaurants
Food
Very good restaurants
Guides, Drivers and Staff
Even The tour was in English, the guide also spoke in Spanish to my mom.
Guided Visit of Madrid:  History, Culture & Architecture of the Capital of Spain
Guided Visit of Madrid: History, Culture & Architecture of the Capital of Spain
Madrid

The guide was really from Madrid so he knew things that maybe another person from another region would not know.

Quality of Experience
Guides, Drivers and Staff
Train Madrid to Ávila, Guided Visit of Ávila, Train Ávila to Madrid
Train Madrid to Ávila, Guided Visit of Ávila, Train Ávila to Madrid
Madrid

The tour guide was from Ávila so he knew everything!!

Quality of Experience
Guides, Drivers and Staff
Transport
Train Madrid to Segovia, Guided Visit of Segovia,  Train Segovia to Madrid
Train Madrid to Segovia, Guided Visit of Segovia, Train Segovia to Madrid
Madrid

One of my favorite tours in the Trip. The guide was really an expert and from the same town of Segovia. Great walking tour and the going to the Alcázar is spectacular

Quality of Experience
The guide of Segovia was really good. She knew a lot! The food!!
Guides, Drivers and Staff
Transport
Day Trip to Montserrat & Penedès Region Wine Tasting
Day Trip to Montserrat & Penedès Region Wine Tasting
Barcelona

The driver/guide was very friendly and was always willing to give recomendations and ideas. My favorite part was to listen to the kids from the monastery.

Quality of Experience
Guides, Drivers and Staff
Transport
Campo de’ Fiori, Jewish Ghetto and Trastevere Food Experience
Campo de’ Fiori, Jewish Ghetto and Trastevere Food Experience
Rome

The food was amazing! I think the wines could be better. However you learn a Lot about the dish and the history behind the dish. The tour was in English but the guide was also speaking Spanish so my mom was able to understand key aspects. She also shared tips to detect good restaurants in Rome to try the real food here.

Quality of Experience
The quality of the food!
Food
Guides, Drivers and Staff
She was really kind and even spoke Spanish so my mom could understand.
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Rome

The chosen tour guide company changed the start time and that affected our whole day. Due to this change, our Kim kim advisor Marina had to make adjustments. Besides there were other companies with Spanish speaking guides and we were in an English speaking tour.

Quality of Experience
The meeting point is terrible, full of others companies meeting at the same spot. They should move to another place.
Guides, Drivers and Staff
She knew a Lot but sometimes I felt like she was annoyed by the sun, the crowds and that I had to traslate for my mom.
Exclusive Private Guided Visit of Rome Highlights
Exclusive Private Guided Visit of Rome Highlights
Rome

Rossi was a great guide. She is talkative and full of energy and great sense of humor. Even though she had to move a little bit the start time due to our request, she did and even got us tickets for the Pantheon which was a last moment request.

Quality of Experience
The tour guide was full of energy and knowledge
Guides, Drivers and Staff
Day Trip to Roman Castles &  Medieval Hilltop Villages
Day Trip to Roman Castles & Medieval Hilltop Villages
Rome

My favorite experience in the Trip! Going to a small vineyard and tasting those exclusive wines, then going to these small villages far from the crowded Rome was amazing!

Quality of Experience
The chosen vineyard was wonderful. We were even attended by the owners!
Guides, Drivers and Staff
The driver/guide was really good and conscious.
Transport
Guided Visit of Florence Including David and Duomo
Guided Visit of Florence Including David and Duomo
Florence

It was very incredible to see the real David. The guide knew a Lot about the scultors so she was able to explain a lot.

Quality of Experience
Guides, Drivers and Staff
Tuscany Day Trip: Chianti, Siena & San Gimignano
Tuscany Day Trip: Chianti, Siena & San Gimignano
Florence

Tuscany Is magical, the food and wines were really good.

Quality of Experience
Food
The apperitivo, i think a dessert is missing :)
Guides, Drivers and Staff
She have us great recommendations to do during the free time
Transport
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Jun 19, 2024

Hi Natalia, thank you very much for your kind words!! I’m so glad you had a wonderful trip with your mother to Spain and Italy 🤩 I will share your kind words to all the team! I am glad you liked the Day Trip to Roman Castles & Medieval Hilltop Villages in Rome, it is also one of my favorite experiences in Rome. Again, thank you for choosing Espíritu Travel and hopefully, we will work together soon for your next adventure!! Marina🥰

Great family trip
Spain | May 17 - May 30, 2024

Marcia
Marcia B.
Dallas, TX | Reviewed on Jun 13, 2024
I want to Thank Bea for creating a wonderful trip for us. She was such a pleasure to work with. The App they asked us to download turned out to be a very helpful tool used by most of us. Our pickups and connections worked smoothly and everything went without a hitch. I want to thank her for her hard work and providing us a great trip with wonderful lodgings. We loved most of the guides and were happy with all of the arrangements, pickups and things we saw in did. While we enjoyed all of... Read more

I want to Thank Bea for creating a wonderful trip for us. She was such a pleasure to work with. The App they asked us to download turned out to be a very helpful tool used by most of us. Our pickups and connections worked smoothly and everything went without a hitch. I want to thank her for her hard work and providing us a great trip with wonderful lodgings. We loved most of the guides and were happy with all of the arrangements, pickups and things we saw in did. While we enjoyed all of the guides except one, some of them stood out and I would like to point those out and why we thought they were great.
17- first tour was the tapas tour -- that was so lovely -- there was food for every taste, and all of the locations were amazing. we couldn't believe the how much we learned and the presentation. Even the vegetarian, Pescatarian and children were happy. We were educated on Tapas and Cava and Vermouth -- which up to that point, we had never experienced. It flavored our entire vacation to try these things wherever we went and to have the confidence to eat off a Tapas menu throughout our visit. Our guide was Carla and we want to give her 5***** for guiding us through this experience and choosing such wonderful and varied things. It was a great start to our trip. We felt very pampered.
18 - Our trip to Monjuic was wonderful and we loved our guide Eduardo. It was our first castle of the trip and the entire experience was fun and we liked the 1/2 day . We also liked the adventure of taking the gondola to the top of Montjuic. We don't remember visiting the Olympic Barcelona, but perhaps we spent too much time in the castle. We were also a bit late arriving at our meeting point due to the train being unavailable for us.
19-- we were happy with Dani and the trip to see la Familia Sagrada and casa Mila. he was an excellent guide for us because he told us things then allowed us to explore at our own speed. He would always seem to be available when we had questions, but gave us the opportunity to see what we wanted. He was especially knowledgeable about the Family Sagrada. He had worked there at one time and the information he shared of the stages of development went back 30 years. I would also give him 5*.****
From a planning perspective, I felt that we didn't see quite enough Gaudi on this tour -- that was the only reason I came to Barcelona. I felt cheated that this was my only day to see his work. Park Guell was good and I loved it, but still missed out on so many other locations. That was probably my fault. I saw the itinerary and should have asked for more. All of our family loved Gaudi, even the children.
20 --Tossa de Mar -- we can't say enough about how much we liked this whole day and our guide Vicente. We all loved him and the tour. He gave us lots of info, was fun, good with the children and lots of personal time to explore. again 5*****.
21 -- Tarragona - we liked the town of Tarragona. Eduard was good, and very knowledgeable, but I think after Barcelona and Tossa de Mar, it paled in comparison .
21 -- Flamenco dancer -- we loved this, it was better than any of us expected. We could have easily watched for another half hour. Everyone, including the 4 year old was mesmerized. 5*****. the tapas afterwards were average bar food, I think we would have liked to go out on our own.

22 -- While we liked Cardona, we didn't care for our guide Ramon who didn't stick to the schedule that was proposed to us nor did he allow us any private time in the Castle part. He visited the Castle and the salt mine first, but we didn't get to go into the town, which sounded very interesting. We always enjoyed walking around old castle towns and seeing the Gothic and Romanesque buildings, however, we went to the castle and then the Salt mine first, and when asked about the town, he said it wasn't worth seeing Cardona because it was now closed. The KimKim schedule had us going to the town first, which is what every single one of the other guides had done. We now see the reason. He then tried to convince us to go to Montserrat, which was scheduled for a half day two days later. He said that is what he always did -- he confessed he didn't look at our itinerary. We cut the day short because we were really quite tired of this guide. He wasn't good with the children, in fact they chose to stay home the following day. We felt he was boring and repetitive and while he knew a lot, we had to hear everything a lot. We didn't enjoy our visits, but the salt mine was cool and we got to do it self guided. We couldn't give Ramon more than a 2** for his lack of following the schedule and annoying manner.
23 There were only 5 of us on this trip (as the family with children decided to stay home from the experience the day before), but those of us who wend enjoyed the visit to Girona. The guide Dulce, contacted me well in advance to find out more about us. That was the first guide to do that. We mentioned that in Girona we wanted to see the Game of Thrones sites, and she studied up on it so she knew where they were. I liked what she had to say. we also liked the Dali Museum and seeing the house. The only downside of this day was how crowded the Dali house was and the long drive. Afterwards she sent us some pictures she had taken of us. I would say Girona was one of the highlights of the trip.
24 Montserrat -- we had Jordi for this tour and we all liked him very much -- he was our kind of guide-- informative, and adventurous, he had a friend who stayed behind with my daughter who didn't feel she could walk back from the summit and was conscientious about where we were at all time. We love this type of guide. It was a great trip. 5***** for him and this was a great and spiritual part of the trip as we got a chance to light a candle for my Son-in-law's mother who died a week after their return to the USA. It was a special moment and we would like to thank the guide for giving us the private time to do this.
25 It was fun for everyone to take the fast train to Lleida. None of us had ever been on one. We liked very much having the seats that faced each other with the table in the middle -- thanks for arranging that. We played cards with the children . It all went very smoothly and the Parador Hotel Lleida was amazing. we all loved the rooms, the service the breakfast and the location. Thanks for arranging it for us. We also enjoyed the guide Jaume and the visit to La Seu Vella, the Gothic-Romanesque cathedral. we went back several times during our Llieda visit to look around some more and appreciate his introduction to the city.
26 -27 Now we come to our favorite guide of all. As much as we enjoyed the other guides, Miguel was over the top. 10********* I can't even explain how good he was except that he made sure we enjoyed every second. He knew a lot about the geology of the area, the history and spoke loudly enough that even my husband who was hard of hearing could hear. He was conscious of the interests of every person and we would rank him among some of the best guides we’ve ever used during our travel history. We felt blessed to have him for two days in Lleida (and again two days in Zaragosa with just Kim and I. He sent us an itinerary of way too many places to visit in one day, and we only made it to three each day, which was just perfect because it allowed us to explore and feel the history while he shared just the right bits with us. We often felt rushed along to match the guides timeline. This never happened with Miguel. If he had made an appointment with another guide to show us something special, he let us know in the morning what those times were so we could make choices. In addition, he would kindly tell a guide that they weren’t needed any more if he found that they weren’t as knowledgeable as he had hoped. One castle in particular that we visited was the highlight of the entire trip. Castell Montsonis. It is a castle that has always been lived in by Nobility and they have kept the castle in good condition. There was so much to see we really felt we were seeing something special and the guide Jaume was humorous and pulled all of in to the history of the Castle, which even had a dungeon with chains.
28 We thought Zaragoza was a beautiful city and enjoyed our visit, but would have liked to have more time there! Our Guide, Leyre, was excellent and we liked visiting both the old town, the Cathedral de Pilar and the palace de Aljaferia. The guide directed us to the TUBE where we found a great restaurant to eat, with enough time remaining to make it to the Palace in time for our tour with her. We enjoyed the day and the train ride was again very pleasurable.

Hotel Review
Parador de Lleida
Lleida

This is a beautiful hotel, located close to many activities, restaurants and the Castle. The Restaurant serves the best Breakfast that we had while traveling. The rooms were beautiful and the beds super comfortable.

Authenticity & Character
Staying in a Monestary was very special.
Location
walking distance to restaurants
Staff
Cleanliness & Comfort
super comfy beds.
Activity Reviews
Exclusive Tapas Culinary Experience
Exclusive Tapas Culinary Experience
Barcelona

Our first tour was the tapas tour -- It was so lovely -- there was food for every taste, and all of the locations were amazing. we couldn't believe the how much we learned and the presentation. Even the vegetarian, Pescatarian and children were happy. We were educated on Tapas and Cava and Vermouth -- which up to that point, we had never experienced. It flavored our entire vacation to try these things wherever we went and to have the confidence to eat off a Tapas menu throughout our visit. Our guide was Carla and we want to give her 5***** for guiding us through this experience and choosing such wonderful and varied things. It was a great start to our trip. We felt very pampered.

Quality of Experience
Food
Everything -- every restaurant was unique and wonderful with beautiful presentations and Vermouth, wines and Cava
Guides, Drivers and Staff
Private Old Town, Montjuïc Hill & Castle Visit
Private Old Town, Montjuïc Hill & Castle Visit
Barcelona

Our trip to Monjuic was wonderful and we loved our guide Eduardo. It was our first castle of the trip and the entire experience was fun and we liked the 1/2 day . We also liked the adventure of taking the gondola to the top of Montjuic. We don't remember visiting the Olympic Barcelona, but perhaps we spent too much time in the castle. We were also a bit late arriving at our meeting point due to the train being unavailable for us.

Quality of Experience
Guides, Drivers and Staff
Barcelona & Gaudí:  An Architecture Walk
Barcelona & Gaudí: An Architecture Walk
Barcelona

We all loved Gaudi -- we were happy with Dani and the trip to see la Familia Sagrada and Casa Mila. Dani was an excellent guide for us because he told us things then allowed us to explore at our own speed. He would always seem to be available when we had questions, but gave us the opportunity to see what we wanted. He was especially knowledgeable about the Family Sagrada. He had worked there at one time and the information he shared of the stages of development went back 30 years. The only downside was that the day was too short and I didn't see enough Gaudi! The visit to the park Guell was self guided, but I think we could have used some more guidance. We separated and found we all saw different things.

Quality of Experience
Gaudi is amazing and all of his work. Would have like to have seen more.
Guides, Drivers and Staff
Dani, our guide had great knowledge, was easy to hear even in the many crowds of people in Familia Sagrada.
Private Costa Brava Day Trip: Tossa de Mar and Panoramic Boat Ride
Private Costa Brava Day Trip: Tossa de Mar and Panoramic Boat Ride
Barcelona

Tossa de Mar -- we can't say enough about how much we liked this whole day and our guide Vicente. We all loved him and the tour. He gave us lots of info, was fun, good with the children and lots of personal time to explore. He found a nice place to have lunch - we really enjoyed our day.

Quality of Experience
Guides, Drivers and Staff
Dani let us explore on our own, yet was there to guide us when we needed it. What I liked the most about him was that he had a great sense to know when we needed direction, wondered where to go -- all of a sudden he would be there.
Transport
Half Day Trip to Roman Tarragona
Half Day Trip to Roman Tarragona
Barcelona

Tarragona - we liked the town of Tarragona. Eduard was good, and very knowledgeable, and those of us who loved Roman history really enjoyed it. It was a short drive and we are glad we went. The Roman ruins were great and we liked walking around the town. We didn't get to walk into any of the ancient ruins or the castle, only view them from outside.

Quality of Experience
Guides, Drivers and Staff
Transport
Flamenco Night
Flamenco Night
Barcelona

Exceeded expectations. We could have easily watched for another half hour. Everyone, including the 4 year old was mesmerized. 5*****. The singer was exceptional. The tapas afterwards were average bar food, but with excellent service.

Quality of Experience
Cardona Castle & Salt Mountain Cultural Park
Cardona Castle & Salt Mountain Cultural Park
Barcelona

-- While we liked Cardona, we didn't care for our guide Ramon who didn't stick to the schedule that was proposed to us nor did he allow us any private time in the Castle part. He visited the Castle and the salt mine first, but we didn't get to go into the town, which sounded very interesting. We always enjoyed walking around old castle towns and seeing the Gothic and Romanesque buildings, however, we went to the castle and then the Salt mine first, and when asked about the town, he said it wasn't worth seeing Cardona because it was now closed. He then tried to convince us to go to Montserrat, which we were scheduled for a half day two days later. He said that is what he always did -- he confessed he didn't look at our itinerary. We cut the day short because we were really quite tired of this guide. He wasn't good with the children, in fact they chose to stay home the following day. We felt he was boring and repetitive and while he we knowledgeable, we had to hear everything repetitively. We didn't enjoy our visit to Cardona. The salt mine, however was self guided. We couldn't give Ramon more than a 2** for his lack of following the schedule and annoying manner.

Quality of Experience
The guide.
Guides, Drivers and Staff
Transport
Privately Guided Day Excursion to Girona
Privately Guided Day Excursion to Girona
Barcelona

There were only 5 of us on this trip (as the family with children decided to stay home from the experience the day before), but those remaining enjoyed the visit to Girona. The guide Dulce, contacted me well in advance to find out more about us. That was the first guide to do that. We mentioned that in Girona we wanted to see the Game of Thrones sites, and she studied up on it so she knew where they were. She scored. I liked what she had to say and what she showed us. We also liked the Dali Museum . The only downside of this day was how crowded the Dali house was and the long drive. Afterwards she sent us some pictures she had taken of us. I would say Girona was one of the highlights of the trip.

Quality of Experience
Girona is a great town -- we could have spent more time there. Glad we went.
Guides, Drivers and Staff
Darci was funny, caring, thoughtful and communicative.
Transport
Half Day Excursion to Montserrat
Half Day Excursion to Montserrat
Barcelona

We had Jordi for this tour and we all liked him very much -- he was our kind of guide-- informative, and adventurous, he had a friend who stayed behind with my daughter who didn't feel she could walk back from the summit and was conscientious about where we were at all time. We love this type of guide. It was a great trip. It is such a spiritual place, both the mountain and the Monastery. We got a chance to light a candle for a special person who died a week after returning home. It was a special moment and we would like to thank the guide for giving us the private time to do this.

Quality of Experience
Guides, Drivers and Staff
We had two guides and because of this we were able to split up. Some of us wanted to climb, others did not, so this worked out perfectly -- everyone was attended to.
Transport
Private Family Visit of Lleida
Private Family Visit of Lleida
Lleida

25 It was fun for everyone to take the fast train to Lleida. None of us had ever been on one. We liked very much having the seats that faced each other with the table in the middle -- thanks for arranging that. We were new to fast trains and played cards with the children . It all went very smoothly and the Parador Hotel Lleida was amazing. we all loved the rooms, the service the breakfast and the location. Thanks for arranging it for us. We also enjoyed the guide Jaume and the visit to La Seu Vella, the Gothic-Romanesque cathedral. We went back several times during our Llieda visit to look around some more and appreciate his introduction to the city and especially the explanation of all of the yellow and red striped flags.

Quality of Experience
Guides, Drivers and Staff
Transport
Loved the fast train -- what a great way to travel. The train station in Barcelona was a bit confusing to navigate, but still went smoothly. Definitely needed the 30 minute advance arrival that KimKim recommended.
The Route of the Castles of the Sió
The Route of the Castles of the Sió
Lleida

Now we come to our favorite guide of all. As much as we enjoyed the other guides, Miguel was over the top. 10********* I can't even explain how good he was except that he made sure we enjoyed every second. He knew a lot about the geology of the area, the history and spoke loudly enough that even my husband who was hard of hearing could hear. He was conscious of the interests of every person and we would rank him among some of the best guides we’ve ever used during our travel history. We felt blessed to have him for two days in Lleida (and again two days in Zaragosa with just Kim and I). He sent us an itinerary of way too many places to visit in one day, and we only made it to three each day, which was just perfect because it allowed us to explore and feel the history while he shared just the right bits with us. We often felt rushed along to match timelines from other guides. This never happened with Miguel. If he had made an appointment with a host to show us something special, he let us know in the morning what those times were so we could make choices in order to make the appointments. In addition, he would kindly tell a guide that they weren’t needed any more if he found that they weren’t as knowledgeable as he had hoped. One castle in particular that we visited was the highlight of the entire trip. Castell Montsonis. It is a castle that has always been lived in by Nobility and they have kept the castle in good condition. There was so much to see we really felt we were seeing something special and the Host guide Jaume was humorous and pulled all of in to the history of Castle Montsonis , which even had a dungeon with chains. On the 2nd day with Miguel, we had our most picturesque day. Went into the edge of Pyrenees mountains following the river where there were many Castles on the mountain tops. Everywhere you looked there were old castle towns or lookout towers and Hermitages. We felt like we stepped back into history. I took way too many pictures, it was so beautiful and we loved feeling we were part of history, in addition we got to see what we all labeled as Rapunzel's tower and even got to climb to the top on a very narrow winding stairway. It was fun even those too nervous to climb.

Quality of Experience
Castell de Montsonis
Guides, Drivers and Staff
Miguel was over the top the best guide we had and both drivers were great and we were very comfortable -- plenty of room
Transport
Train Lleida to Zaragoza, Privately Guided Visit of Zaragoza, Train Zaragoza to Lleida
Train Lleida to Zaragoza, Privately Guided Visit of Zaragoza, Train Zaragoza to Lleida
Lleida

Zaragoza was a beautiful city and we enjoyed our short visit, but would have liked to have more time there! Our Guide, Leyre, was excellent and we liked visiting both the old town, the Cathedral de Pilar and the palace de Aljaferia. The guide directed us to restaurants in the TUBE where we found a great restaurant to eat, with enough time remaining to make it to the Palace in time for our tour with her. We enjoyed the day and the train ride was again very pleasurable.

Quality of Experience
Guides, Drivers and Staff
Transport
we loved the train -- it was a painless way to travel and some of us had a flawless connection where they were picked up in Barcelona and taken to the airport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jun 17, 2024

Hi Marcia! Wow!!! Thank you so, so much for your super detailed feedback! Definitely really, really helpful. I'm sure you already did, but I will make sure I share all your comments with your guides along the way :) Being a small part of such a great family trip has been truly a pleasure, and I hope you created lovely memories during this time. Sending you my best regards! Bea.

Memorable Experience
Spain | May 27 - Jun 5, 2024

Adrienne
Adrienne D.
Ashburn, VA | Reviewed on Jun 13, 2024
Marta was wonderful coordinator for our trip. She took the time to understand our needs and curate an experience that lived up to our expectations. She made it easy for us by arranging our rides, exhibit and train tickets. All of the guides were wonderful. Jenna took us on an outstanding Tapas tour in Madrid. We truly enjoyed the conversation with the group and insight into food culture. Sara took us on a tour of Madrid. Her passion for history and the culture shone through. Mario was our... Read more

Marta was wonderful coordinator for our trip. She took the time to understand our needs and curate an experience that lived up to our expectations. She made it easy for us by arranging our rides, exhibit and train tickets. All of the guides were wonderful. Jenna took us on an outstanding Tapas tour in Madrid. We truly enjoyed the conversation with the group and insight into food culture. Sara took us on a tour of Madrid. Her passion for history and the culture shone through. Mario was our tour guide for Toledo. He is charismatic, engaging and enthusiastic about Toledo. He took great care of us. All of the tour guides were great!
The hotels that were arranged were very good as well. Or favorite was the Hotel de Juderias in Seville. It was beautiful. I will use Kim Kim again.

Hotel Review
Las Casas de la Judería
Seville

Beautiful and historic hotel. The rooms were a good size and the atmosphere was relaxing

Authenticity & Character
Historical location
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Excursion to Ronda & White Villages
Full Day Excursion to Ronda & White Villages
Seville
Quality of Experience
Guides, Drivers and Staff
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

Jenk’s our tour guide was fantastic. We had outstanding food and great conversation.

Quality of Experience
Oh
Food
Guides, Drivers and Staff
Transport
Guided Visit of Seville
Guided Visit of Seville
Seville
Quality of Experience
Guides, Drivers and Staff
Guided Visit of Madrid:  History, Culture & Architecture of the Capital of Spain
Guided Visit of Madrid: History, Culture & Architecture of the Capital of Spain
Madrid

Sara was a great Guide who is passionate about Spanish history -and local culture.

Quality of Experience
Guides, Drivers and Staff
Train Madrid to Toledo, Guided Visit of Toledo,  Train Toledo to Madrid
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Madrid

Mario was charismatic and knowledgeable. We were there the day before the feast of Corpus Christi and got to see the town’s preparations for the festival.

Quality of Experience
Guides, Drivers and Staff
Transport
Train is clean and efficient
Flamenco Experience
Flamenco Experience
Spain

Beautiful experience and passionate dancers.

Quality of Experience
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

Great experience. Able to see a different aspect of Spain history.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Jul 15, 2024

Hi Adrienne! Thank you for submitting your review, it has been a true pleasure to organize this trip for you and your family. I am always happy to hear you enjoyed your time and are back home with thrilling memories from your time in Spain. Hope we can work on a new trip soon! Best, Marta

Incredible trip to Spain and Portugal!
Spain | May 27 - Jun 10, 2024

Toni
Toni E.
La Cañada Flintridge, CA | Reviewed on Jun 11, 2024
Anita was excellent to work with and very responsive whenever we needed her. Slight delay in days when she was off, but within a short time another team member got back to us. Read more

Anita was excellent to work with and very responsive whenever we needed her. Slight delay in days when she was off, but within a short time another team member got back to us.

Hotel Reviews
Andante Hotel
Barcelona

I would not stay here again. Did not even meet basic expectations like having room ready at check in time let alone having just 1 of 3 rooms ready on the day of travel when we were exhausted. View from rooftop pool is amazing, but pool is cold and bar not open for 2 of 7 days. Even had treble the day we left n getting a taxi. Definitely better options available.

Authenticity & Character
Colorful and modern.
Location
Walkable to many areas
Staff
Meet minimal expectations and exceed with communication and some perks if there are any problems.
Cleanliness & Comfort
Very clean, but rooms as many are in Europe, were small.
Hotel Cortezo
Madrid

Location is absolutely perfect! Close to main plaza, museums, gardens, restaurants, theater district. Lively. Rooms ready when we arrived a little early. Rooms again are pretty small but you don’t spend much time there. So much to do!

Authenticity & Character
Beautiful lobby area.
Location
Staff
Very accommodating and pleasant.
Cleanliness & Comfort
Sacristia de Santa Ana
Seville

Fantastic location! Easily walked everywhere. Staff is very accommodating. Lots of restaurants close by. Fun atmosphere.

Authenticity & Character
Historic setting.
Location
Staff
So pleasant and helpful the entire time.
Cleanliness & Comfort
Be Poet Baixa Hotel
Lisbon

Great location right on main boulevard however rooms are very quiet. Just a few blocks from the river. Lots of shopping and eating options galore.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Flores Boutique Hotel
Porto

Hotel is beautiful and in a good location but be ready to handle your own bags a few blocks to get to this street as mainly pedestrian. Close to shopping and restaurants. Very walkable to main areas of interest.

Authenticity & Character
Beautiful gardens on top floor and roof top bar
Location
Walkable everywhere
Staff
Ruben was excellent both at breakfast and in the bar.
Cleanliness & Comfort
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Jun 14, 2024

Hi Toni, thank you so so much for taking the time to submit a complete and detailed review!! I'm glad to hear you had a great family time in Spain & Portugal. It was a real pleasure for me to be a small part of your journey and hopefully, we will have the chance to work together again. Thank you for choosing the Espíritu Travel family! Anita

We had an amazing trip to Spain and the team ...
Spain | May 29 - Jun 7, 2024

Josh
Josh D.
Newark, NJ | Reviewed on Jun 10, 2024

We had an amazing trip to Spain and the team helped us ensure it was unforgettable. Highlights included the Taylor Swift concert in Madrid, a cooking class in Seville, and the Hammam baths in Grenada. Overall, we had an incredible time touring with the local guides, with special shoutouts to Juan and Gabriella for giving us authentic local experiences and recommendations.

Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on Jun 11, 2024

We also had a wonderful time designing and organizing all your trip plan. We hope to see you again in the future!
Thanks for your words.

Great trip in Spain
Spain | May 22 - Jun 6, 2024

Beth
Beth T.
Sicklerville, NJ | Reviewed on Jun 08, 2024

Overall, the trip was great and we enjoyed all of the activities. Bea did a great job finding great experiences. All of the experiences were unique and interesting and a great mix of city sights and drives in the countryside.

The hotels were very good except the last one in Barcelona. While it was fine, it was not the excellent experience we had in the other hotels. For one thing, one of the two elevators was broken the entire time we were there.

Thanks so much

Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jun 10, 2024

Hi Beth! Thank you so much for your feedback! :) I'm glad you enjoyed all the activities you experienced around the country, hope you created lovely memories for the future! Best regards, Bea.

So use to doing my own trips .
Spain | May 16 - May 31, 2024

Dee
Dee T.
Delray Beach, FL | Reviewed on Jun 07, 2024
I was a bit Leary at first as it was out of my hands . I usually have control to do all my trips. But I was greatly surprised!!! The hotels the times of train and planes were all wonderful. They did a great wonderful job. The excursions etc etc were all detailed to the very best. It’s nice to know that I found a great company to take over on the bigger trips and I know and will be at peace that they will get it done to the very best of my dream trips. They were always there on contact when... Read more

I was a bit Leary at first as it was out of my hands . I usually have control to do all my trips. But I was greatly surprised!!! The hotels the times of train and planes were all wonderful. They did a great wonderful job. The excursions etc etc were all detailed to the very best. It’s nice to know that I found a great company to take over on the bigger trips and I know and will be at peace that they will get it done to the very best of my dream trips. They were always there on contact when needed. So happy to have found such a detailed company. Thanks again and I look forward to having you do my next trip again.

Hotel Review
H10 Puerta de Alcalá
Madrid

Beautiful rooftop view. Close to everything.

Authenticity & Character
Up to date
Location
Close to all walking
Staff
Cleanliness & Comfort
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Jun 11, 2024

Hi Dee, thank you very much for your kind words!! I’m so glad you had a wonderful trip and I’ll forward your comments to the team and our local guides. Thank you for choosing Espíritu Travel and hopefully we will work together soon for your next adventure!!
Rita🥰

Anita was so helpful from the beginning of pl...
Spain | May 25 - Jun 1, 2024

A
Angie
North Atlanta, GA | Reviewed on Jun 06, 2024
Anita was so helpful from the beginning of planning my trip until the very last day that we were on vacation. She responded quickly with kind and patient information when I didn’t understand some of the processes. She was also so kind when I was the one making mistakes with times and reservations for things. Always gave me options that helped fix any mistake that I had made. We could not have had this fabulous vacation without her.
The guides that she arranged were amazing and very...
Read more

Anita was so helpful from the beginning of planning my trip until the very last day that we were on vacation. She responded quickly with kind and patient information when I didn’t understand some of the processes. She was also so kind when I was the one making mistakes with times and reservations for things. Always gave me options that helped fix any mistake that I had made. We could not have had this fabulous vacation without her.
The guides that she arranged were amazing and very knowledgeable and friendly!

Hotel Reviews
Hotel Cortezo
Madrid

Liked the central location, however the room was small and extremely cramped. We did not have enough room for our luggage and walking space at the same time. Was very hard to sleep due to noise and having to sleep in twin beds. Breakfast and breakfast staff were kind, and food was good.

Authenticity & Character
Cleanliness
Location
Centrally located for us to walk anywhere.
Staff
Some of the registration staff were not very friendly or approachable, Breakfast staff were fantastic!!!
Cleanliness & Comfort
H10 Croma Málaga
Málaga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
60 Balconies Recoletos
Madrid
Authenticity & Character
Location
We found it harder to walk to places to eat.
Staff
Cleanliness & Comfort
Activity Reviews
Personal Event at Cívitas Metropolitano Stadium
Personal Event at Cívitas Metropolitano Stadium
Madrid
Quality of Experience
Tickets to the Fairy Tale Castle of Segovia
Tickets to the Fairy Tale Castle of Segovia
Spain

Struggled with reading the train tickets correctly, so we ended up being too late for our tour. We waited for over an hour for a taxi, even after calling for a ride several times. Anita came to our rescue though.

Quality of Experience
Madrid for Kids - Walking Tour with Activities & Snacks
Madrid for Kids - Walking Tour with Activities & Snacks
Madrid
Quality of Experience
Great for the adults, kids lost a little interest. We were looking forward to going into the palace, but was cancelled due to the president of Ukraine visiting.
Guides, Drivers and Staff
Anna was wonderful!!!! Friendly and extremely knowledgeable!! She tried to engage our two kids as best that she could.
Transport
Tapas Culinary Experience
Tapas Culinary Experience
Málaga

Loved hearing the history behind some of the food and restaurants.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Jun 14, 2024

Dear Angie, thank you so much for this kind review! I'm so happy you enjoyed your time discovering Spain. I'll forward your feedback to our local guides who will surely appreciate it! It was a real pleasure to help you plan this trip for you and your family 😍

Spain
Spain | May 25 - May 31, 2024

R
Richard S.
Ashburn, VA | Reviewed on Jun 06, 2024
Marina put together a wonderful itinerary for our vacation in Spain. Here are the highlights: We were met at the Barcelona airport by a friendly, courteous driver with an immaculate car! Smooth driving to our hotel! Hotel Regina - great location for sightseeing. We were warmly welcomed. The room was a bit cramped, but very clean and well appointed. Marcel (sp?) was an amazing guide for our tapas tour! He made sure that our diverse group of five couples was engaged and happy. He... Read more

Marina put together a wonderful itinerary for our vacation in Spain. Here are the highlights:

We were met at the Barcelona airport by a friendly, courteous driver with an immaculate car! Smooth driving to our hotel!

Hotel Regina - great location for sightseeing. We were warmly welcomed. The room was a bit cramped, but very clean and well appointed.

Marcel (sp?) was an amazing guide for our tapas tour! He made sure that our diverse group of five couples was engaged and happy. He was very enthusiastic! We enjoyed the variety of tapas, beverages and eateries. Marcel shared tips for our stay, and made sure that we all had a safe route/plan to return to our hotels. ( Side note, it was a 30 minute walk from our hotel to the meeting site.)

Mari was an excellent guide! She introduced sites away from the typical tourist areas; and, helped us navigate the metro. Our visit to La Sagrada Familia was remarkable. Mari showed us the church from angles that made the church appear to be alive!

Pestana Plaza Mayor Madrid was centrally located. The staff was professional and welcoming. We enjoyed the view of the square!

Segovia - excellent!

Hector was extremely knowledgeable! We need to return to Madrid to put his advice/suggestions to use!

H10 Corregidor Boutique Hotel was our favorite! The staff was warm and welcoming and offered plenty of suggestions for things to do until our room was ready (we arrived at 10am). The room was spacious, very clean and nicely decorated!

Flamingo was very interesting and very passionate!

Elena was WONDERFUL! She knew how to navigate the city to take advantage of the Corpis Christi procession! We loved visiting the Alcazar. Elena was so knowledgeable about the neighborhoods, museums and history, the tour flew by before we were ready to say goodbye. She is a gem!

Our driver to the airport was prompt, professional and friendly! His vehicle was immaculate!

Jackie & Richard

Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Jun 19, 2024

Hi Jackie & Richard, thank you so so much for taking the time to submit a complete and detailed review of your trip to Spain!! I'm glad to hear you had a great time in Spain 😊 I will share your kind words with all the team! It was a real pleasure for me to be a small part of your journey and hopefully, we will have the chance to work together again. Thank you for choosing the Espíritu Travel family! Marina

We loved Arthur in Porto.
Spain | May 22 - Jun 3, 2024

N
Norma K.
Manhattan, NY | Reviewed on Jun 04, 2024
We loved Arthur in Porto. Honestly I worked first with Katerina planning this. I am not sure what I said but we were not always given 4 star hotels. Some of the hotels were not up to speed. I think there are communication issues in the planning because you can never dorks to a human Read more

We loved Arthur in Porto. Honestly I worked first with Katerina planning this. I am not sure what I said but we were not always given 4 star hotels. Some of the hotels were not up to speed. I think there are communication issues in the planning because you can never dorks to a human

Hotel Reviews
H10 Villa de la Reina Boutique Hotel
Madrid

First room really small. There was a glitch with noise so they moved us. Wow what a difference. Why couldn’t we get the larger room initially. The hotel was friendly and in a great location

Authenticity & Character
Charming
Location
Size of room
Staff
Great staff
Cleanliness & Comfort
Too small
Petit Palace Puerta de Triana
Seville
Authenticity & Character
Nice
Location
Ok
Staff
Lupe was so wonderful to work with. Gave us great tecvommendations fir dinners
Cleanliness & Comfort
Hotel Casa 1800 Granada
Granada

We were given a room with no elevator access

Authenticity & Character
Location
Good location
Staff
Not very friendly
Cleanliness & Comfort
Porto Charming Hotel
Porto

Horrible. We were relocated

Authenticity & Character
Location
Small stark ridiculous
Staff
Cleanliness & Comfort
Hotel Dom Carlos Park
Lisbon

Didn’t stay here. I guess you thought better of it

Activity Reviews
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

This was not a private tpur. The

Quality of Experience
Guides, Drivers and Staff
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

Tour guide was excellent. Fun experience

Quality of Experience
The guide was incredible
Food
Guides, Drivers and Staff
Transport
Highlights of Madrid Walk
Highlights of Madrid Walk
Madrid

Not much to this although the guide was knowledgeable

Quality of Experience
Guides, Drivers and Staff
Train {{start_location}} to Córdoba,  Privately Guided Visit of Córdoba,  Train Córdoba to {{end_location}}
Train {{start_location}} to Córdoba, Privately Guided Visit of Córdoba, Train Córdoba to {{end_location}}
Spain

As you know we were charged to store luggage. If this was the case put this in the trip pkan so we are not blindsided

Quality of Experience
Good guide
Guides, Drivers and Staff
Transport
Full Day Excursion to Ronda & White Villages
Full Day Excursion to Ronda & White Villages
Seville
Quality of Experience
Get to Know Lisbon with a Local
Get to Know Lisbon with a Local
Lisbon

Tour guide was not friendly

Quality of Experience
Guides, Drivers and Staff
Could be more enthusiastic
Small Group Excursion to Sintra & Pena Palace
Small Group Excursion to Sintra & Pena Palace
Lisbon

Fabulous tour and Jorge was incredible and wonderful and fun and this was the best of all the tours.

Quality of Experience
Guides, Drivers and Staff
Transport
Jorge was the best
Local specialist: Karin Eckhard
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Jun 12, 2024
Hi Norma, Thank you for taking the time to share the feedback on your trip to Spain and Portugal.
I would like to address your comments below;
Regarding the response time; I have reviewed all the messages I had with you on the KimKim conversation. They were answered within 24 hours (business). We are based in Madrid so 6 hours ahead of EST, therefore if your message came in late in the day, it was answered the following business day. Our office is closed on the weekend so nobody would... Read more

Hi Norma,

Thank you for taking the time to share the feedback on your trip to Spain and Portugal.
I would like to address your comments below;

Regarding the response time; I have reviewed all the messages I had with you on the KimKim conversation. They were answered within 24 hours (business). We are based in Madrid so 6 hours ahead of EST, therefore if your message came in late in the day, it was answered the following business day. Our office is closed on the weekend so nobody would have seen your messages for example on the 18th and 19th of May, Saturday and Sunday, in which you wrote several times demanding a response. We responded to you on Monday the 20th.

In regards to the pick ups at the airports during busy times of the year such as May. The airports are very busy with many drivers waiting for travellers so it can take a little bit to find your particular driver. Also if the driver arrives late, it is not something we can control. On the day of your arrival on the 22nd of May, a message from a team member was sent to you in the chat in your itinerary App, welcoming you to Spain as well as responding to your messages from the KimKim conversation. Somebody from the team was chatting with you the entire time from when you landed until you found the driver.

The app chat is monitored 24 hours while you are travelling whereas the KimKim conversation is not. In addition, when I was back in the office on the 28th, as I had been out a few days due to a medical issue, I wrote you to say hello and let you know that I had seen the message about the issue with the luggage. We refunded you immediately for the storage of the luggage at the hotel in Córdoba. We were not aware that the hotel would charge you as this was the first time that this type of arrangement had been done with the guide. If we had known we would have included it and/or let you know. In any case, the money was refunded to you. In the chat on the 28th of May, you wrote: " It has. Even a good trip. Thank you. Norma". So not sure why it is being mentioned again this minor issue about the luggage.

In regards to the hotels in Porto and Lisbon. These hotels are the ones that were selected by Karenina and booked by her. However, during the planning phase for your trip, you would have been able to review them in the KimKim trip plan to see the category of hotel and if you liked them or not. Karenina would have changed them if you didn't like them. I have reviewed your conversation in KimKim with Karenina and it was never specified that you wanted only 4-star hotels. Your request mentioned a mid-range budget, which can be 3 or 4-star hotels, depending on the location in the country. For example, hotels are much more expensive in Porto and Lisbon so in order to be respectful of your budget a mix of 3 and 4-star hotels was used. I understand that you were not happy with the hotel in Porto so within 30 minutes of letting us know you were rebooked at another hotel. We paid the difference in cost, the taxi ride and city tax at new hotel. We then upgraded you to a 4+ star hotel in Lisbon and paid the difference for that hotel. We upgraded you in Lisbon to give you something extra because you did not like the hotel in Porto not because we "thought better of it".

Regarding the bike tour in Porto. Again, this activity was booked from the beginning with Karenina and could have been changed at any time before the trip. However when you arrived to Porto, you decided that you did not want the bike tour, so within an hour the issue was solved and you were switched to a walking tour for the same day. On May 30th in the chat, you wrote "Yes. Arthur was a great tour guide and very personable".

On the 1st of Jun, you wrote that the guide had not arrived yet. You were answered immediately that since you were on a small group trip, you were advised that the guide was picking up other participants so to please allow him 10-15 minutes more to arrive. He arrived 20 minutes late. This was the last message I had from you for the rest of your trip.

H10 Villa de la Reina Boutique Hotel in Madrid is a 4-star hotel with a 4,5 out of 5 rating on Trip Advisor and the same on Bookings. The hotel selected the specific rooms you were in. That is fantastic that they were able to give you a different room that you like better. The Petit Palace Puerta de Triana which you gave a 4-star review is actually a 3-star hotel. That is great that the hotel staff gave you dinner reconditions. Also in your itinerary, Karenina gave you a list of 22 restaurant recommendations. In fact, there were restaurant recommendations given for each city.

Hotel Casa 1800 Granada is a 3-star hotel with a Trip Advisor rating of 4,5 out of 5. It is a boutique, historic hotel so all not all the rooms have elevator access. Again, the hotel selects which specific room, however if Karenina had know that you needed an elevator she certainly would have advised the hotel to give you room with elevator access. You rated the Dom Carlos Park Hotel without having seen it or stayed there.

The Insider's Tour of Madrid is a quick 2-hour visit to Madrid. A more in-depth guided tour can be booked but that is what Karenina selected. I can only assume that she did so to respect your stated mid-range budget as the more indepth private tour is much more expensive. Guided visit of Alhambra, you paid for a small group visit not a private one, you are able to view on your trip plan in KimKim.

Your guide in Lisbon, Filipa Santos has been a guide for more than 4 years and has 5-star reviews. We have never had a bad review about her.

Our team at Espiritu Travel was always available to you by phone. Our phone number is listed in the platform on KimKim and your travel documents. In addition, we have a 24-hour number which is available to you while you were travelling. At no point was a call made to us or an indication that you wanted us to call you. Each of the issues that arose during your trip were resolved in a timely manner.
I wish you and Stephen all the best,
Raquel

Alphonso was responsive and informed and easy...
Spain | May 19 - Jun 1, 2024

B
Bill F.
Newark, NJ | Reviewed on Jun 03, 2024
Alphonso was responsive and informed and easy to work with. While in Spain, we had confidence that he or someone in the shop would respond in a timely way to our many questions. We had a great trip, which he helped us plan, including many different regions and experiences. We relied a great deal on his judgment and were amazed at how great the guides were. It took a lot of pressure off our backs. Read more

Alphonso was responsive and informed and easy to work with. While in Spain, we had confidence that he or someone in the shop would respond in a timely way to our many questions. We had a great trip, which he helped us plan, including many different regions and experiences. We relied a great deal on his judgment and were amazed at how great the guides were. It took a lot of pressure off our backs.

Activity Reviews
Private Wonders of Girona Walk
Private Wonders of Girona Walk
Girona

Sasha was very knowledgeable, and we learned a lot. We were especially interested in the Jewish history, and she did not disappoint.

Quality of Experience
Guides, Drivers and Staff
Not relevant (can't get rid of the star!!!!)
Private San Sebastián City Walk
Private San Sebastián City Walk
Spain

Juan was terrific, one of the great guides in our history of guides. Smart and funny.

Quality of Experience
Cantabrian Sea Sunset Cruise
Cantabrian Sea Sunset Cruise
San Sebastián

The sunset cruise was fantastic. The captain and his wife made everyone feel welcome and cared for, and it was beautiful and even exciting, bouncing on the waves. Definitely would recommend it.

Quality of Experience
Guides, Drivers and Staff
Guggenheim private visit
Guggenheim private visit
Bilbao

Susanna is an excellent guide. Totally open to questions, very generous with her time and expertise. She's wonderful, pure and simple!

Quality of Experience
Guides, Drivers and Staff
Bilbao walking tour
Bilbao walking tour
Bilbao

An interesting, walkable city even without the Guggenheim.

Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on Jun 14, 2024

Dear couple.
It is very nice to read about your beautiful experience with us.
Thanks a lot!

Adam was helpful, efficient and just great.
Spain | May 26 - Jun 1, 2024

Lisa
Lisa M.
Florence-Graham, CA | Reviewed on Jun 02, 2024
Adam was helpful, efficient and just great. Read more

Adam was helpful, efficient and just great.

Hotel Reviews
Serras Barcelona
Barcelona

The staff was welcoming and helpful. They had amazing smiles. Everytime we went out, we were offered water bottles- a nice perk. The room was tiny, but the shower luxurious. Easy walking distance to everything. They didn't point out that the building housed Picasso's first studio!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diana
Tossa de Mar

Lovely room with plenty of space. Perfect location. Charming staff. Great breakfast. Nice restaurant for dinner. Lovely public spaces.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sailing with Winery Visit & Tasting
Sailing with Winery Visit & Tasting
Barcelona

Van ride to the winery; boat ride back. Winery was lovely. Lunch was some ham and bread with tomato... While it was tasty, it felt like a snack, not a meal. The boat ride back was rougher than expected. We had to hold on for dear life. (Was surprised putting on life jackets wasn't advised or offered). Two of the other guests were ill.

Quality of Experience
Guides, Drivers and Staff
Transport
Boating, Hiking & Kayaking in Tossa de Mar
Boating, Hiking & Kayaking in Tossa de Mar
Costa Brava

This was cancelled. No replacement or refund was offered

Private El Born Walk with Tapas & Flamenco
Private El Born Walk with Tapas & Flamenco
Barcelona

Our guide was delightful! We truly learned more about Catalon. The two tapas restaurants were both fun and delicious. The flamenco, which I wish I could rate separately, was disappointing. I expected gorgeous women in flamboyant red dresses and lively music. Instead, it was moaning men and two angry women stomping their feet.

Quality of Experience
Guides, Drivers and Staff
Local Market Visit & Cooking Class
Local Market Visit & Cooking Class
Barcelona

This experience was perfect, starting with the market, actually preparing the feast, and the best of all, eating the feast!!!

Quality of Experience
Food
Guides, Drivers and Staff
Glass-bottom Boat Ride from Tossa del Mar
Glass-bottom Boat Ride from Tossa del Mar
Costa Brava

Getting on the boat was a challenge, despite having the reservation number, they told us this was from a "fake website" and were simply unpleasant. Ultimately, they found our names on their list. Very frustrating and unnecessary rudeness. The boat itself was ok- a bit crowded. The fish were not particularly extraordinary. The beach was nice enough, but there was no where to escape the sun. No shade anywhere. Although the instructions said to bring money for drinks or food- there was no where to purchase anything. There is a restaurant there, but it was not yet open for the season. They said it opens in June.

Private Barcelona Picasso Tour with Picasso Museum
Private Barcelona Picasso Tour with Picasso Museum
Barcelona

The guide, while clearly bright, was not as upbeat or cheerful as one might expect. She also, sadly, had bad breath and kept standing so close that it was actually nauseating. :(

Quality of Experience
Guides, Drivers and Staff
Self-Guided Beach Day in Costa Brava
Self-Guided Beach Day in Costa Brava
Spain

Tossa de Mar is a lovely little town. We happened upon several great hikes.

Quality of Experience
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in Boulder (Kimkim HQ) | Replied on Jun 10, 2024

Lisa! It is so great to hear from you! 🙌 So great to see you had a great mother/daughter adventure!

I remember planning your trip and knew you would love Tossa de Mar and its cobblestone streets. It's a beautiful town!

Thank you for providing feedback for each activity. It gives us insight on how to improve and make the next travelers' experience better!

I hope to see you on another kimkim trip! 😃

Beatriz was just as amazing as she was in Por...
Spain | May 1 - May 25, 2024

Tom
Tom K.
Rockville, MD | Reviewed on Jun 02, 2024
Beatriz was just as amazing as she was in Portugal last year. The trip was well thought out and she came up with amazing ideas. Read more

Beatriz was just as amazing as she was in Portugal last year. The trip was well thought out and she came up with amazing ideas.

Hotel Reviews
Las Casas de la Judería
Seville

This was the worst hotel of our entire trip. First they gave us a room where we would have to go up about 10 steps just to get to the bathroom at night. As that didn't work for us, they offered us the room next door and told us to go on out and tour the city. When we came back they had only a really inferior room with lights that were shining on my wife all night because the cover was gone. They offered to put a towel over the light but never did. Then it got worse. We felt the problem was with the people at the reception who just didn't care.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Casa 1800 Granada
Granada

This was the very best hotel out of all the amazing hotels we stayed in. They should have five stars instead of only three. When we got there our guide was already waiting. They put us at ease right away and before we knew it, the luggage was in our room. We actually checked in after our tour. In addition to the great breakfasts they had a snack late in the afternoon which was our dinner on two occasions. Everybody was very welcoming from the people who were in charge of the food to the guy who arranged for our taxis. They also gave us great tips for where to eat.

Authenticity & Character
Location
It's so close to everything, the perfect spot. But not in an ostentatious location.
Staff
Cleanliness & Comfort
Activity Reviews
Seville Culinary Experience
Seville Culinary Experience
Seville

Just absolutely excellent in every respect, especially the person who led the group.

Quality of Experience
Food
Guides, Drivers and Staff
Guided Visit of Seville
Guided Visit of Seville
Seville
Quality of Experience
Guides, Drivers and Staff
Visit an Andalusian Olive Oil Estate
Visit an Andalusian Olive Oil Estate
Seville

A wonderful experience led by the top employee.

Quality of Experience
Guides, Drivers and Staff
Transport
The driver was very nice and very helpful.
Full Day Excursion to Doñana National Park & Visit the Village of El Rocio
Full Day Excursion to Doñana National Park & Visit the Village of El Rocio
Seville

There were lots of birds to see. However, the mosquitos were the thickest we have ever experienced and the guide, although very good with the birds, did not do the cultural things we were supposed to do.

Quality of Experience
Guides, Drivers and Staff
See above.
Transport
Spanish Guitar Experience
Spanish Guitar Experience
Ronda

The guitarist was terrific. Her facial expressions alone were worth the cost of this trip.

Quality of Experience
Entrance Tickets: Cueva de la Pileta
Entrance Tickets: Cueva de la Pileta
Spain

A real highlight of the entire trip.

Quality of Experience
Guides, Drivers and Staff
The guide was amazing. I had some trouble walking and he was as solicitous as one can be.
Workshop:  Traditional Tile Decoration
Workshop: Traditional Tile Decoration
Granada

It's actually not so difficult but it was a lot of fun to do this and then pick them up 48 hours later.

Quality of Experience
Guides, Drivers and Staff
Flamenco Show in a Sacromonte Cave
Flamenco Show in a Sacromonte Cave
Granada

These gypsies actually live in the caves and they are excellent dancers. It's a lot of fun.

Quality of Experience
Guides, Drivers and Staff
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

It was a very worthwhile experience, with a good guide and an amazing place. You get so much more out of a private tour like this than we could have gotten on our own. The only thing is that she didn't want to go to the Jewish areas which happened to be very interesting for us. We ended up seeing it on our own later. She could have used the last half hour to wander the streets of the Jewish area but instead she left us in the Alhambra which was also worthwhile to see on our own after the tour. She should have gone to the scheduled Jewish area before the Alhambra instead of cutting the tour short by a half hour.

Quality of Experience
Guides, Drivers and Staff
See above as to why she didn't get the fifth star.
Private Guided Visit of Úbeda
Private Guided Visit of Úbeda
Spain

The same guy as the day before. An amazing experience. Very glad we went to these two cities where most don't get to.

Quality of Experience
Guides, Drivers and Staff
The guy actually drove us back to the hotel before going back to Ubeda because I had forgotten my pills.
Transport
See above.
Guided Walking Visit of Ronda
Guided Walking Visit of Ronda
Ronda

Very fun guy. He went all out to make us feel at home in his city.

Quality of Experience
Guides, Drivers and Staff
Guided Visit of Granada Through Its Scents
Guided Visit of Granada Through Its Scents
Granada

A lot of fun, although the scents were a bit overblown. Definitely worthwhile.

Quality of Experience
Guides, Drivers and Staff
Private Guided Visit of Baeza
Private Guided Visit of Baeza
Spain

This was an amazing experience from an excellent and very personable guide who did everything he could possibly do for us. Very worthwhile.

Quality of Experience
Guides, Drivers and Staff
Transport
Medina Azahara Guided Tour at Night
Medina Azahara Guided Tour at Night
Córdoba

Unfortunately we didn't get to go. We had just parked the car which was not an easy accomplishment and she said to us, are you ready to take your car? We waited an hour for a taxi that never showed up.

Guides, Drivers and Staff
She should have made contact with us and made it clear she was expecting us to drive before we parked.
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Jun 03, 2024

Hi Tom! Thank you so much for your super detailed feedback, as always :) As I already told you, I'm so glad you had a great time discovering so many places around Spain, and especially its Jewish Heritage. Thank you for trusting us again this year to plan your adventure! Sending you my best regards, Bea.

Great trip with a great company!
Spain | Oct 23 - Oct 29, 2024

Eric
Eric G.
San Mateo, CA | Reviewed on May 28, 2024
Full disclosure, I am a Kimkim employee, but the experience with the team helping me plan my trip to Spain was incredible as always and it was so easy booking everything through them and knowing I have a team supporting me as a travel in case anything were to go wrong! Thank you! Read more

Full disclosure, I am a Kimkim employee, but the experience with the team helping me plan my trip to Spain was incredible as always and it was so easy booking everything through them and knowing I have a team supporting me as a travel in case anything were to go wrong! Thank you!

Hotel Reviews
Acta Splendid
Barcelona

Acta Splendid was in a good location near to the major subway lines. The hotel was clean, the staff was very attentive, and I enjoyed the free pastries and espresso in the lounge :)

Authenticity & Character
Location
Near to the Red subway line which was able to get me nearly everywhere I wanted to go in the city easily.
Staff
They were able to help me with laundry I needed done!
Cleanliness & Comfort
Hotel Cortezo
Madrid

This hotel is near to the center of Madrid and has easy access to many of the best neighborhoods, sights, and eateries! The rooftop space gave me some of the best views I had of Madrid.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in Boulder (Kimkim HQ) | Replied on Jun 18, 2024

Hi Eric,

It was so great planning your adventure in Spain! Thank you for leaving a review; it gives other travelers insight into certain hotels and activities!

Thank you for all the details for the two different accommodations. I know others will benefit from your reviews! 🙌

Best,
Adam