Holiday Inn San José-Aurola, San José

Kimkim team favorite · 3.8 (11 reviews) · Standard
A simple, family-friendly, downtown hotel with easy walkability to San José’s main attractions

Overview

Holiday Inn San José-Aurola is easy to spot—a 17-story building with a silvery, retro exterior and large windows. With nearly 200 rooms, the hotel was built in 1986, and although it's been renovated a few times since then, the overall style is a bit dated. However, the hotel is comfortable and family-friendly, and it provides easy access to some of the city’s most popular sites, including the Gold Museum, Jade Museum, and National Theater. Other perks include two restaurants, a gym, and an indoor pool.

Pros
  • You’ll be in an excellent location in the historic center of San José, just a 10-minute walk from main attractions, like the Gold Museum, Jade Museum, National Theater, and National Museum, and steps away from plenty of restaurants, bars, cafés, and shops.
  • Amenities include a swimming pool, gym, and two restaurants, one with views of the city.
  • In the morning, an extensive breakfast buffet features hot and cold dishes.
Cons
  • The in-room decor is somewhat generic and outdated.
  • Due to its urban location, noise can be a bit of a problem.

Kimkim's Take

Brittany
Brittany McNamara kimkim staff
Based on kimkim staff visit, March 2022 (Learn more)

Authenticity

Holiday Inn San José-Aurola is your standard, budget-friendly hotel, but this location is hard to miss in the city's historic downtown area. The modern, 17-story structure with a solid facade of windows draws a lot of attention, but although the exterior feels a bit cold, the lobby is warm and bright with colorful artwork and tropical plants. 

Location

The hotel's main perk is its central location in the city's historic core, just in front of Parque Morazán. You'll find numerous restaurants, bars, cafés, and shops within a few blocks. Within a 10-minute walk, you'll reach sites like the National Museum of Costa Rica, the Jade Museum, the Pre-Columbian Gold Museum, and the National Theater of Costa Rica.

Rooms & Bathrooms

The Holiday Inn Aurola rooms are big and bright, but the bathrooms are pretty dated and could use some updates. You'll find a variety of room configurations—including suites with spa bathtubs, pull-out sofas, and desks—and can book connecting rooms, which may be helpful if traveling with family or friends. Thanks to the hotel's multiple stories and large windows, many rooms offer views of San José and its surroundings.

Sustainability

As part of the InterContinental Hotels Group, Holiday Inn San José-Aurola participates in the company's worldwide Green Engage initiative and holds an ETIC Bronze Certification with an overall 7.1 ETIC Ethical & Sustainable Score.

Wildlife

This hotel has an urban location, so guests won't see wildlife.

Amenities

The hotel has an indoor swimming pool and a fitness center with elliptical machines, free weights, stationary bicycles, and treadmills. There are a range of accessibility features throughout the hotel, and two rooms are reserved for travelers with limited mobility. Entrances throughout the hotel are wheelchair-accessible, and there's an elevator.

Family-Friendliness

This hotel is family-friendly. At the on-site restaurants, up to two kids (aged 11 or under) eat for free per adult, with a limit of four kids per dining party. Kids aged 18 and below also stay for free when sharing their parent's room, and cribs can be provided for free. In-room childcare can be provided for a fee. Kids love the hotel's indoor pool.

Other Highlights

There are two restaurants, El Mirador and Tropicana Restaurant. On the 17th floor, El Mirador serves dinner and has sweeping city views. The a la carte menu is international. Tropicana is casual and serves breakfast, lunch, dinner, and dessert. It's located on the first floor, beside the lobby. An on-site sports bar, La Palma, also offers happy-hour specials.

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Hotel Information

Hotel stars icon 3.5-star Hotel
Hotel phone icon +506-2523-1000
Hotel address icon 5th Avenue 5th Street

Traveler Reviews

11 total ratings, 9 with reviews
3.8
Feature ratings
Authenticity & Character
3.4
Location
4.6
Staff
4.1
Cleanliness & Comfort
3.8
K
Kate R.
Portland, OR | Reviewed on Sep 15, 2024
Great location, clean and nice staff. Read more

Great location, clean and nice staff.

Authenticity & Character
Location
So close to walk to everything downtown. Recommended to not walk around after dark
Staff
Cleanliness & Comfort
Stayed in August 2024
Alexia
Alexia M.
Lansdale, PA | Reviewed on Aug 09, 2024
Staff was very confused at front desk, gave us wrong room .. one king for 5 people and brought cots in for our kids. Room was humid, climate control not great. Food was just ok carpet was stained . Needed updating Read more

Staff was very confused at front desk, gave us wrong room .. one king for 5 people and brought cots in for our kids. Room was humid, climate control not great. Food was just ok carpet was stained . Needed updating

Authenticity & Character
Location
Staff
Front desk staff were not helpful but the bell hop was very kind
Cleanliness & Comfort
The correct room and cots with mattresses with poking springs
Stayed in August 2024
sagarika
sagarika r.
Newark, NJ | Reviewed on Mar 25, 2024
Location of this hotel is great, but everything else was just average. Read more

Location of this hotel is great, but everything else was just average.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stayed in March 2024
J
Jim M.
Los Angeles, CA | Reviewed on Jan 06, 2024
Excellent room and service. A lot of noise outside Read more

Excellent room and service. A lot of noise outside

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stayed in December 2023
Charles
Charles B.
Los Angeles, CA | Reviewed on Oct 18, 2023
My stay was very brief because of the drop off time and the pick up time and my Wi-Fi would not work in my hotel room. I had to come downstairs in the lobby and the food was not that good Read more

My stay was very brief because of the drop off time and the pick up time and my Wi-Fi would not work in my hotel room. I had to come downstairs in the lobby and the food was not that good

Authenticity & Character
Location
It is in the heart of downtown San Jose. If I had I had more time I am I would have seen a lot better things.
Staff
Cleanliness & Comfort
Stayed in October 2023
Yelena
Yelena S.
Castro Valley, CA | Reviewed on Sep 15, 2023
We stayed at the place for 6 hours to rest before flying out back home. Clean room with AC, friendly staff. In center of San Jose. Negative: poor lighting. Read more

We stayed at the place for 6 hours to rest before flying out back home. Clean room with AC, friendly staff. In center of San Jose. Negative: poor lighting.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stayed in September 2023
A
Aaron M.
Portland, OR | Reviewed on Jan 21, 2023
This hotel wasn't "amazing" but it was fine and served it's purpose. We checked in at 10 at night and were gone the next day by 2. The rooms were dated and drab but everything worked. Great water pressure in the shower. We were hungry when we got in but didn't know where to find food at such a late hour. The person at the front desk let us know that we could order via Uber Eats. 45 minutes later we were eating Chinese food in our room. If he hadn't mentioned it, I'm not sure we would have... Read more

This hotel wasn't "amazing" but it was fine and served it's purpose. We checked in at 10 at night and were gone the next day by 2. The rooms were dated and drab but everything worked. Great water pressure in the shower. We were hungry when we got in but didn't know where to find food at such a late hour. The person at the front desk let us know that we could order via Uber Eats. 45 minutes later we were eating Chinese food in our room. If he hadn't mentioned it, I'm not sure we would have thought of delivery. The breakfast in the morning was a good mix of hot foods and fruits. The waiter helped us when my wife overcooked her waffle in the waffle maker. The location of the hotel is very convenient to downtown San Jose. They held our bags as we went out to explore the city. Overall a solid choice for 1 night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stayed in January 2023
R
Roveen B.
Berkeley, CA | Reviewed on Jan 04, 2023

Location, location, location. Our room overlooking the park was nice and light.

Stayed in December 2022
Edward
Edward G.
Gloucester, MA | Reviewed on Jan 02, 2023
just what I would expect in a downtown hotel. Clean, comfortable and well located. Read more

just what I would expect in a downtown hotel. Clean, comfortable and well located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Stayed in December 2022

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Hotel Information

Hotel stars icon 3.5-star Hotel
Hotel phone icon +506-2523-1000
Hotel address icon 5th Avenue 5th Street