Profile photo for Agustina Gross
3626 messages
active 3 hours ago

Agustina Gross

I am Uruguayan, but I have been living in Argentina for a few years now. I have always had a special connection with Argentina, in love with its landscapes and its rich and varied culture. I am passionate about nature, trekking and outdoor activities.

What places and activities do you specialize in?

"We specialize in responsible tourism offering low-impact activities in nature, and in encounters with rural communities. We are always looking for authentic, unique experiences, respecting the principles of sustainable tourism"

How did you get involved in travel?

"When I was a child I used to play that I worked in a hotel and received passengers from all over the world. And I always liked to learn new languages to be able to connect with people from all over the world. At university, I got into the world of ecotourism and finally into sustainable tourism and rural community-based tourism. I found there a branch of this field that fascinated me and since then I focus on offering trips that respect the guidelines of sustainability."

Please share a unique travel experience you will never forget.

"I think one of the best experiences I have had was in El Calafate. I spent a night in an old ranch house in Los Glaciares National Park. To get there you have to sail for 2 hours through the icebergs of the upsala glacier. When I saw the place where I would sleep that night I couldn't believe it. In the middle of nowhere, mountains on one side, and the azure Argentinian lake on the other. There I trekked through a canyon of ancient marine fossils, to enjoy a breathtaking view at a viewpoint of one of the most impressive glaciers of the Argentinean Patagonia. A truly unique experience I will never forget!"

Agustina is part of the following groups: Patagonia Travel Agents, Argentina Travel Agents
Top itineraries and travel advice
Road trip itineraries

Recent trip reviews for Agustina

The Best of Argentina
Argentina | Feb 2 - Feb 15, 2025

C
CAROL F.
Flagami, FL | Reviewed on Feb 16, 2025
From the moment I decided to plan a trip to Argentina, Agustina was by my side (via texts and email) Yes, we could even have spoken on the phone, but each step of the way, she was there to offer ideas, guide and facilitate everything we wanted in our adventure. This was a different way for us to plan and travel as we generally self-drive, cater, and explore independently. However, will all lodgings, transfers, shuttle, excursions planned for us, it was easier to relax and enjoy. Meeting... Read more

From the moment I decided to plan a trip to Argentina, Agustina was by my side (via texts and email) Yes, we could even have spoken on the phone, but each step of the way, she was there to offer ideas, guide and facilitate everything we wanted in our adventure. This was a different way for us to plan and travel as we generally self-drive, cater, and explore independently. However, will all lodgings, transfers, shuttle, excursions planned for us, it was easier to relax and enjoy. Meeting fellow travelers and seeing large groups with touring guides and sometimes hassled fatigued travelers, we were ecstatic that we weren't one of them. At each location, we were met with local companies for our shuttles and transfers and confirmation of tours. Very responsive companies under the umbrella of Agustina and Mater. We had a road book that was updated and confirmed each day.

Our trip included Buenos Aires, Ushuaia (end of the world), El Calafate (Patagonia), and Puerto Iguazu.

Hotel Reviews
Awwa Suites & Spa
Buenos Aires

In a peaceful and safe place in Buenos Aires. Accustomed to English speaking travelers to some extent. No restaurant, but morning delivery of breakfast to your room. While we didn't use, there was a pool, spa, sauna, availability of massage, robes and kitchen set.

Authenticity & Character
Location
Away from bussle of centro - walking distance to many cafes and restaurants, green parks closeby, and the Japanese Rose Garden.
Staff
Cleanliness & Comfort
Alto Andino Hotel
Ushuaia

Uphill from town center with magnificent views over the water. Easy walk to the pier for excursions.

Authenticity & Character
Breakfast was served on the 4th floor with spectacular views. Midday coffee and tea with cookies was available.
Location
Although hilly, broken sidewalks, you could reach restaurants and shops easily.
Staff
Welcoming! The hotel was connected to our tours and would inform us of our activities.
Cleanliness & Comfort
Blanca Patagonia Boutique Inn and Cabins
El Calafate, Santa Cruz

Although a taxi ride away from town center, this was a spectacular location for view. The main lobby was like being in an elaborate lodge or private home. The restaurant upstairs was small and intimate. The breakfast service was also upstairs and was abundant. We stored our luggage on our last day and relaxed in the environment before our airport shuttle arrived. There was an outdoor spa that we didn't use, but again, a glass enclosure with a spectacular view.

Authenticity & Character
Location
Staff
So friendly, helpful, engaging.
Cleanliness & Comfort
La Reserva Virgin Lodge de Selva by DON
Puerto Iguazú

We were truly in a rainforest, complete with birdlife, and amazing trees. We had a screened porch with table and chairs and hammock to complete the rainforest appeal. Other hotels were in town center and while close to restaurants and shops did not seem to offer the appeal of rainforest.

Authenticity & Character
Location
Staff
Welcoming after our 2 AM arrival. Johann assisted with cart to our room especially since we were on second level.
Cleanliness & Comfort
Activity Reviews
Walking tour: Palermo & Recoleta
Walking tour: Palermo & Recoleta
Buenos Aires

Wonderful to reconnect with Jessica who first met us at airport and then was our guide to Buenos Aires in our early days of our visit. We visited yet another area full of information. So comfortable to travel with her.

Quality of Experience
Guides, Drivers and Staff
Jessica was attentive to both our needs and questions. Flexible, caring, organized, friendly, knowledgeable.
Transport
Jessica was on time, organized our rides
Palermo Food Tour
Palermo Food Tour
Buenos Aires

We had to get ourselves to the meeting place (1st restaurant) Walked with a group of 10. We certainly got the flavor of many dishes and different outdoor cafes. We were expected at each location which was welcoming. The one serving steak and sausage was touch and the food dry. Perhaps change this stop.

Quality of Experience
Food
Variety of food choices at each locale. Ending with gelato and dessert was a treat.
Guides, Drivers and Staff
Transport
Navigation through the Beagle Channel 2.30 hs
Navigation through the Beagle Channel 2.30 hs
Ushuaia

There was confusion about the time of this tour and our expected arrival. You had to get yourself to the port to check in. We arrived too early, and had to wait too long for an average tour. It was informative to be on the channel that separates Argentina and Chile. Guide spoke in English and Spanish but w/o much enthusiasm,

Quality of Experience
Guides, Drivers and Staff
Transport
no hotel pick-up; unclear about arrival time and check in was crowded and haphazard
Buenos Aires Walking tour, La Boca & City centre
Buenos Aires Walking tour, La Boca & City centre
Buenos Aires

Jessica was the guide that first met us at the airport as we checked into our hotel. We were with her for this walking tour and again when we returned to BA two weeks later. She was super accommodating with some help that we needed and handled everything about our first view of the city so easily - moving from walking, to Uber, to local bus.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat trip along the Iguazu River
Boat trip along the Iguazu River
Puerto Iguazú

Fun experience down a calm river with 18 people. We didn't have to paddle, just enjoy

Quality of Experience
Guides, Drivers and Staff
Pamela arranged tickets for park entrance, train ride, boat experience and met us each time to keep the tour moving w/o hesitation or interruption - seamless!
Transport
Tango & cena show at El Viejo Almacen
Tango & cena show at El Viejo Almacen
Buenos Aires

Having never attended a Tango show, we were warmly greeted and seated. The service was excellent and the show fantastic.

Quality of Experience
Food
Argentine steak! Malbec wine!
Guides, Drivers and Staff
Always felt like we had a guardian angel with us that kept track of times and our location
Transport
Estancia Harberton & walk with penguins
Estancia Harberton & walk with penguins
Ushuaia

Great experience with penguins for an hour on their island

Quality of Experience
Guides, Drivers and Staff
Our guide did his best to keep us together as we explored the island paths.
Transport
Well timed, but since you could only travel to island by boat for 20-30 people, you had to wait til they returned from their one hour penguin island tour. The tour could have been shorter with less folks booked.
Trekking & Canoeing in Tierra del Fuego National Park
Trekking & Canoeing in Tierra del Fuego National Park
Ushuaia
Quality of Experience
small group experience
Food
Lunch served in a heated geodeisic dome complete with starter, soup, lunch, dessert and WINE!
Guides, Drivers and Staff
Valentine created a team. We bonded and we enjoyed ourselves in the national park. Valentine was always aware of his group, attended to our needs and shared his knowledge of the forest.
Transport
From our first pick-up Valentine was friendly and engaging. Made you eager for a day together
Full day at Glaciares National Park: Perito Moreno
Full day at Glaciares National Park: Perito Moreno
El Calafate

From start to finish, we were guided, transferred and informed about the best way to explore the glacier walkways.

Quality of Experience
Well planned - ample time to explore views of this spectacular glacier
Guides, Drivers and Staff
Explained our schedule, showed us overall map of walkways along with helpful advice.
Transport
well connected from hotel pickup by coach to boat and back
Private tour to the Argentinian side of the falls
Private tour to the Argentinian side of the falls
Argentina

The most spectacular waterfalls we've ever experienced. We had a private guide that added to both our knowledge and fun experience.

Quality of Experience
Guides, Drivers and Staff
Pamela was amazing. So attentive. Easily kept track of time and us. Paced activities well
Transport
Family dinner in Calafate
Family dinner in Calafate
El Calafate

How special to be greeted by your host in his home. Gabriel prepared his specialties using his mother's recipes. Lively group that melded well.

Quality of Experience
Wonderful food in cozy surroundings
Food
everything from start to finish. Gabriel explained his food and ingredients and allowed the opportunity to share dishes.
Guides, Drivers and Staff
Picked up from our hotel and returned seamlessly after dinner.
Transport
Discovery Estancia Cristina
Discovery Estancia Cristina
El Calafate

From a ride by coach to a boat to a long boat ride to 4x4 transport to return, it was a full day of so many experiences. Luch at the restaurant was wonderful! Full service again complete with wine.

Quality of Experience
Ease of transfer from one activity to another
Guides, Drivers and Staff
We were divided into English and Spanish groups which made it easier for guides to explain w/o having to repeat twice.
Transport
Coach always there, boat always ready, activities at the Estancia ready and organized for us upon our arrival
Bird's Park
Bird's Park
Argentina

Such a calm experience (1 1/2 hours) after the crowds of the Falls. Interpretive signage in 3 languages. Extensive areas in protected aviaries so you could experience close hand all the birds.

Quality of Experience
Our guide got us our prepaid tickets and arranged for our taxi pickup to both cross the border and return us to hotel seamlessly.
Guides, Drivers and Staff
Bruno was soft spoken and spoke clearly to each traveler always keeping us informed of what we were going to do and how to keep us together
Transport
Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina

Slightly confusing for us travelers as we picked up at hotels and then many stops to facilitate border crossing. Our apprehension was due to our inexperience. We were a large group that made visiting the Falls together hard to manage. Getting lost was a slight concern in the crowds. However, the trip to BOTH sides of the Falls is not to be missed.

Quality of Experience
Guides, Drivers and Staff
Bruno tried his best, but there could have been an easier way to keep us together at various meeting points. A lot of time was wasted at each check point as our group reconnected. Simply giving us a time and location meet would have sufficed.
Transport
While the group crossed the border, 4 of us remained in Brazil to visit Bird Park. Separate arrangements were made for our safe, prompt return with taxi to cross the border and return to our lodge.
Milonga night
Milonga night
Buenos Aires

While we skipped the Tango lesson, we enjoyed going to a local Milonga with our guide Martene. While a late night, it was a wonderful experience and enjoyed our last night in Buenos Aires.

Quality of Experience
Welcomed to Milonga by owner and seated at a reserved table where we could enjoy our drink without participating, but could appreciate the evening.
Guides, Drivers and Staff
Martene made us comfortable and explained so much about a Milonga answering all my questions. He joined in the dance on several occasions allowing us to take photos although generally frowned upon
Transport
Prompt pickup, arranged our travel by Uber both to the Milonga and home again to our hotel.
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Feb 17, 2025
Wow Carol Thank you so much for your detailed and thoughtful review! It was truly a pleasure assisting you in planning this adventure through Argentina. I’m delighted to hear that everything went smoothly and that you were able to fully enjoy each destination without the stress of logistics. Your kind words about the accommodations, excursions, and local guides mean a lot, as we always strive to create the best experience possible. It’s wonderful to know that the itinerary allowed you to... Read more

Wow Carol

Thank you so much for your detailed and thoughtful review! It was truly a pleasure assisting you in planning this adventure through Argentina. I’m delighted to hear that everything went smoothly and that you were able to fully enjoy each destination without the stress of logistics.

Your kind words about the accommodations, excursions, and local guides mean a lot, as we always strive to create the best experience possible. It’s wonderful to know that the itinerary allowed you to relax, explore, and connect with the places you visited in a meaningful way.

I appreciate your honest feedback about each experience, and I will definitely take your suggestions into account to continue improving our services. I hope you’ll carry beautiful memories from this trip, and if you ever decide to explore Argentina (or beyond!) again, I’d love to help you plan another unforgettable journey.

Wishing you all the best, and safe travels in the future!

Warm regards,
Agus

North-western Argentina 2025
Argentina | Jan 11 - Jan 20, 2025

A
Andréa T.
Canada | Reviewed on Jan 25, 2025
Emilia and then Augustina responded to our queries rapidly and accurately. Diego our guide: ponctual, professionnal, knowledgeable and has great music in the car!!! Had great tips to improve our sighseeing experiences as well as shopping adventures. I had a bit of a medical problem: without me asking him, he accompanied me to the pharmacy and facilitated the purchase of what I needed. Favorite moment: everyday. Everything stood out. The mountains, the scenery, the food and wine. In... Read more

Emilia and then Augustina responded to our queries rapidly and accurately. Diego our guide: ponctual, professionnal, knowledgeable and has great music in the car!!! Had great tips to improve our sighseeing experiences as well as shopping adventures. I had a bit of a medical problem: without me asking him, he accompanied me to the pharmacy and facilitated the purchase of what I needed. Favorite moment: everyday. Everything stood out. The mountains, the scenery, the food and wine. In my everyday life, I avoid having discussions by text messages or emails. The KimKim way of doing business is exclusively in this manner. A zoom call to start the planification process would be very efficient and facilitating. Email exchanges afterwards would then be ok.

Hotel Reviews
Pristine Camp Salinas Grandes
Jujuy

Out of this world experience, a must, even for one night. 5-star accommodations with amazing food and wine. Personnel were more than helpful and available for everything. Would recommend without hesitation.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Las Marías Hotel Boutique
Tilcara

Amazing views for the room, staff were more than helpful, providing advice and hints for matters we did not even think about. They arranged for restaurant reservations and transportation efficiently. Definitely a plus to stay there. Hotel and rooms are beautiful as well as the gardens.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Marqués De Tojo Hotel
Purmamarca

Rooms were quite large and very clean. Overall, very quiet and not far from the center of this small town. Decor might need to be refreshed a little bit with a coat of paint. This being said, would stay there again, no worries. The air conditioning unit started spilling water in the room during the night. Staff were located quickly, everything cleaned up rapidly. They offered another room: we declined since we were leaving in the morning. Standard breakfast with eggs made up on request.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Infinito Hotel
Buenos Aires

Room on the small side for two people, two beds and luggage. However very clean and quiet. What made this hotel great was the staff: whether to tell us how to use subway, where to get off, etc. which restaurants in the area etc. they made a point of giving us all the info we needed. Standard breakfast with egg dishes on request. Good location.

Authenticity & Character
Standard hotel with all standard services offered
Location
Staff
They made our stay more enjoyable. Gave us tons of useful information so we would have to go through Google searches.
Cleanliness & Comfort
Rooms a bit small.
Villa Vicuña Hotel Boutique
Salta

High-end french-style hotel. Lovely with excellent breakfast. Staff were exceptional.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Quebrada de Humahuaca, visit of the Hornocal
Quebrada de Humahuaca, visit of the Hornocal
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Jan 27, 2025
Dear Andréa and Terri Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Emilia and I could assist you promptly and that Diego made your trip so memorable. His professionalism, knowledge, and care truly embody the service we aim to provide. We’re also glad he could help during your pharmacy visit – going above and beyond for our travelers is a priority for our team. It’s wonderful to know that you enjoyed every moment, from the... Read more

Dear Andréa and Terri

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Emilia and I could assist you promptly and that Diego made your trip so memorable. His professionalism, knowledge, and care truly embody the service we aim to provide. We’re also glad he could help during your pharmacy visit – going above and beyond for our travelers is a priority for our team.

It’s wonderful to know that you enjoyed every moment, from the breathtaking scenery to the food and wine. Your words inspire us to keep crafting unforgettable travel experiences.

We also greatly appreciate your feedback about the planning process. A Zoom call to kickstart the journey is an excellent suggestion, and we will consider this as we work to improve our services and make the experience even smoother for our travelers.

Thank you again for choosing us to be part of your adventure, and we hope to welcome you back for more incredible memories!

Warm regards,
Agustina

Argentina is a great place to visit. Under M...
Argentina | Dec 25 - Jan 8, 2025

D
David H.
Ashburn, VA | Reviewed on Jan 14, 2025

Argentina is a great place to visit. Under Milei, it is on its way to again being rich and a world leader. Buenos Aires has a really cool combination of post-socialist grunge (graffiti, old buildings) and brand new cafes and restaurants. In general, all of our connections were on-time. We generally avoided large buses and groups, which we preferred for our family group of four. Each of our destinations (El Calafate, Bariloche, Iguazu, BA) were world class. We were happy with the Boutique hotels chosen in terms of location and facilities and breakfast.

Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Jan 17, 2025

Hi David!
Como estás?
Thank you so much for taking the time to write your review!
I'm extremely happy you enjoyed Argentina, and all the destinations and experiences!
Thank you again for your trust in Kim Kim and our local agency! It was a true pleasure for me to organize this trip for your family with you!
I wish the best and until next time :)

KimKim Argentina
Argentina | Nov 5 - Nov 14, 2024

neil
neil p.
United Kingdom | Reviewed on Nov 18, 2024
Agustina and Joaquin kept me up to date daily with pick up times for our various trips and organised our boarding passes for internal flights to Mendoza from BA and return. Very organised and super helpful. Definitely recommend KimKim and the Argentina team. Read more

Agustina and Joaquin kept me up to date daily with pick up times for our various trips and organised our boarding passes for internal flights to Mendoza from BA and return. Very organised and super helpful. Definitely recommend KimKim and the Argentina team.

Activity Reviews
Day Trip to the Pampas & Estancia Lunch
Day Trip to the Pampas & Estancia Lunch
Buenos Aires

Not too far from the city and beautiful ranch with amazing food and friendly tour guide.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Aconcagua Experience
Aconcagua Experience
Mendoza

Great day out in the Andes. Great photo opportunities, amazing views.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Nov 18, 2024
Dear Neil Thank you so much for your kind words and detailed feedback about your trip to Argentina! We’re thrilled to hear that your experience was smooth and enjoyable, and that our team could make your journey stress-free by keeping you informed and handling your travel details. Your recognition means a lot to us! It’s fantastic to hear that you enjoyed the Day Trip to the Pampas in San Antonio de Areco! Similarly, we’re glad your Aconcagua Experience provided you with stunning views... Read more

Dear Neil

Thank you so much for your kind words and detailed feedback about your trip to Argentina! We’re thrilled to hear that your experience was smooth and enjoyable, and that our team could make your journey stress-free by keeping you informed and handling your travel details. Your recognition means a lot to us!

It’s fantastic to hear that you enjoyed the Day Trip to the Pampas in San Antonio de Areco! Similarly, we’re glad your Aconcagua Experience provided you with stunning views and memorable photo opportunities in the Andes.

Thank you for recommending KimKim and our team—it’s the highest compliment we could receive!

Saludos!

Agustina

Mixed bag: highly rec Mine Hotel in BA, excursions in El Calafate
Argentina | Mar 19 - Mar 27, 2024

David
David D.
Minnetonka, MN | Reviewed on Apr 02, 2024
We loved our trip to Buenos Aires and Patagonia, specifically El Calafate. We highly recommend both. That said, the actual execution was a mix of good and not. We were pleased with the overall planning process and the overall itinerary suggestions by Agustina and her responsiveness to questions about the trip.. However, the actual execution fell short in a few ways: Our transfer to the local airport to fly to El Calafate was a no-show, and we didn’t get immediate response from our original... Read more

We loved our trip to Buenos Aires and Patagonia, specifically El Calafate. We highly recommend both. That said, the actual execution was a mix of good and not. We were pleased with the overall planning process and the overall itinerary suggestions by Agustina and her responsiveness to questions about the trip.. However, the actual execution fell short in a few ways:

Our transfer to the local airport to fly to El Calafate was a no-show, and we didn’t get immediate response from our original local contact, who turned out to be on holiday a lot of the time we were in BA. It was very stressful, and we never got an apology or really any sympathy, just a quick refund of the cost we paid to get a taxi ourselves at 4:30 a.m. with the help of the hotel.

Speaking of the hotel, we loved the Mine Boutique Hotel in BA and would highly recommend it, but only ended up there after we asked for multiple more options from those originally suggested.

(Also the country guide materials shared with us stressed the strictness of luggage weight limits, and so we took the time to repack for El Calafate. However from what we could see, there was no apparent attention paid to many of our fellow passengers very large suitcases.)

We also requested additional options for hotels in El Calafate from the one originally suggested, and eventually without notification, when we went to review the final itinerary, the hotel to which we had agreed was not the one listed in the itinerary. Only after asking did we get a reply that the original one was no longer available, and so Agustina had booked an alternative. That one didn’t appeal to us, and set off another round of hurriedly reviewing options. We ended up at Terrazas del Calafate, which was tolerable but not great.

We had two walking tours in BA. While we were happy with them and the plan, the first one was rained out and rescheduled for the last day of our trip. That guide, Sandra, did a great job but we were surprised that she showed up without any apparent knowledge of the places that we were expecting to see that day. We then lost some time dealing with public buses over to La Boca that could have been easily saved with a taxi. No blame for Sandra, I don’t think, but someone didn’t get the message about the tour plan for the day.

On the positive side, the excursions in El Calafate were amazing: boat to Estancia Cristina, Perito Moreno glacier via both walking platforms and boat, and a day at Nibebo Aike sheep ranch including 3 hours on horseback. A note about Nibepo Aike—it is a long, bumpy ride to get there. However for us it was definitely worth it, but I wasn’t mentally expecting the gravel road trek.

As mentioned before, we highly recommend the Mine Hotel, but also generally that part of the Palermo neighborhood is a great great place to be, particularly for restaurants and shopping, as well as a base to go to other parts of the city and proximity to the National airport too.

Hotel Reviews
Mine Hotel Boutique
Buenos Aires
Authenticity & Character
Location
So close to many restaurants and shopping in the neighborhood, plus close to the National airport and decently located to get to the other major neighborhoods and sites
Staff
Cleanliness & Comfort
Terrazas del Calafate
El Calafate

Somewhat dated. Walkable but a long way to main drag, though taxis are easy. Nice view of lake but not really to the mountains. Mix of great and surly staff. Pretty much lives up to its website—calibrate your expectations. I wouldn’t recommend seeking it out, but if you’re short other options, it serves its purpose.

Activity Reviews
Trekking at Estancia Cristina
Trekking at Estancia Cristina
El Calafate
Perito Moreno Glacier & Safari Azul
Perito Moreno Glacier & Safari Azul
Argentina
Quality of Experience
Estancia Nibepo Aike
Estancia Nibepo Aike
El Calafate
Quality of Experience
Food
Lives up to expectations for the roast lamb experience
Guides, Drivers and Staff
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Apr 10, 2024
Hello Dayhoff family, how are you? Thank you for taking the time to leave your testimony, it is of enormous value to us. I am sorry you did not fully enjoy your trip, knowing that all the services were provided as planned, except for the transfer you mentioned as I told you at the time, the local operator had a problem and the driver could not arrive on time. Nicolas had his days off, and his automatic message with Emilia's number, who covered those days. She was on call at the time.
We...
Read more

Hello Dayhoff family, how are you?

Thank you for taking the time to leave your testimony, it is of enormous value to us.

I am sorry you did not fully enjoy your trip, knowing that all the services were provided as planned, except for the transfer you mentioned as I told you at the time, the local operator had a problem and the driver could not arrive on time. Nicolas had his days off, and his automatic message with Emilia's number, who covered those days. She was on call at the time.
We sincerely apologize for the stress caused.

Aerolineas Argentinas has strict weight conditions for your luggage. As you can see on their website, the weight allowance for bags on domestic flights is shared in the important information.

Thank you for the comment about the hotel in Buenos Aires and El Calafate. Due to availability issues, sometimes we have to change. And since you did not want the proposed hotel, we proceeded to change quickly for another option. We are always open to change in these cases and we do our best to book in the hotels we have planned, but there may be no availability. We are sorry If we were not clear about this at the moment.

Thank you for taking the time to leave this comment. It helps us to improve our services and we are glad to know that you enjoyed your activities here as well.

We wish you the best and amazing trips ahead :)

Agustina

A memorable trip to Argentina and Chile
Argentina | Jan 7 - Jan 26, 2024

B
Barb N.
Canada | Reviewed on Jan 26, 2024
A memorable trip to Argentina and Chile Many memorable experiences including Iguazu Falls, a dinner experience in Buenos Aires at a Gabriela and Pierre's home, Recoleta cemetery and Grand Splendid book store in Buenos Aires, and Gabriel’s dinner experience (Rancho Aparte) and Perito Moreno Glacier in El Calafate. Excellent excursions in San Pedro de Atacama. Enjoyed walking the artistic streets of Valparaiso. Read more

A memorable trip to Argentina and Chile

Many memorable experiences including Iguazu Falls, a dinner experience in Buenos Aires at a Gabriela and Pierre's home, Recoleta cemetery and Grand Splendid book store in Buenos Aires, and Gabriel’s dinner experience (Rancho Aparte) and Perito Moreno Glacier in El Calafate. Excellent excursions in San Pedro de Atacama. Enjoyed walking the artistic streets of Valparaiso.

Hotel Reviews
Palo Santo Hotel
Buenos Aires

Great location. Excellent staff at reception, especially Jose and Adrian. Breakfast staff were wonderful. Dinner in the restaurant was excellent. Comfortable room.

Authenticity & Character
Location
Easy walking distance to many sites
Staff
All staff were personable and helpful
Cleanliness & Comfort
La Reserva Virgin Lodge de Selva by DON
Puerto Iguazú

Unique location and ambience. With it being a ways from the town, there was no opportunity to exchange money or eat elsewhere unless you hired a taxi, Wish the breakfasts were available a half hour earlier as pickups for excursions made it very rushed.

Authenticity & Character
Rustic rooms with outdoorsy feel.
Location
Access to town. Perhaps a shuttle bus a couple of times a day.
Staff
Reception guy when we arrived was personable.
Cleanliness & Comfort
Hotel Sheuen Patagonia
Puerto Natales

Good location and friendly reception and breakfast staff, Wish they had a safe in the room. Also they don’t make up rooms until after the third night. They charge to change towels. Before that.

Authenticity & Character
Location
I
Staff
Cleanliness & Comfort
Luciano K Hotel
Barrio Lastarria, Santiago

Good location. Helpful reception staff. Allowed early partial breakfast or boxed breakfast if leaving early. Floors of the room were dirty. Both times we were there, slippers and dressing gowns were provided. Toilet paper was not filled after the first night both times we were there. You have to put the sign out to make up room or your room won’t be attended to. Can only use YouTube to get old English news.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Solcor
San Pedro de Atacama

Great ambience and staff. Wilson was fabulous. All staff were friendly. “This is your home” mantra allows you to have wine and beer and yogurt , juice, fruit and filtered water all day long.

Authenticity & Character
Location
Cleanliness & Comfort
Blanca Patagonia Boutique Inn and Cabins
El Calafate, Santa Cruz

Location was a ways out of the town core. Very windy so not easy to walk into town. Rooms not in the main building were good for people able to bring in good to cook but a bit dated. Bed was in the loft upstairs. TV did not work. Breakfast staff was friendly. Food basic. For dinner, space is limited. Nice view from the deck. Most places provide box breakfasts for free if you leave before breakfast but this place charges. They also charge for box lunches which is fine but the price seems high though I don’t know what is provided.

Authenticity & Character
Location
A shuttle to the town centre and back.
Staff
Cleanliness & Comfort
Activity Reviews
Experiencia Boedo, an evening with a porteñian family
Experiencia Boedo, an evening with a porteñian family
Buenos Aires

This was one of the highlights of our trip. Graciela and Pierre gave us an interesting tour of Boeda with a stop for drinks at a characteristic bar. Then hosted us at their home and showed us how to make empanadas and we had a fabulous dinner and great conversation. Plus they gave us gifts to take home.

Quality of Experience
Food
Everything was fabulous
Guides, Drivers and Staff
Transport
Full day to the Argentinian side of the falls
Full day to the Argentinian side of the falls
Argentina

The Falls were excellent to see and walk the walkways. Highly recommend the tour. The guide not great. Wish more information was provided and there was a lot of wasted time that could have been utilized elsewhere. Perhaps some of this time was due to Devils Throat not being accessible. Plus juggling the group when some did the boat ride and others didn't - rather than wasting time eating and waiting around, we could have just gone back to the hotel.

Quality of Experience
Organization of the tour
Guides, Drivers and Staff
See comments above
Transport
Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina

The Brazil side was far more spectacular than the Argentina side of the falls. Excellent guide and experience. The trip was well organized and accommodated people doing the helicopter ride. We were going to the airport after the tour so the tour company juggled all the various itineraries of the travellers and managed the border crossings well too.

Quality of Experience
The views on the Brazil side were amazing. More memorable than the Argentina side.
Guides, Drivers and Staff
Excellent driver to the airport!!!!
Transport
Walking tour: Palermo & Recoleta
Walking tour: Palermo & Recoleta
Buenos Aires

Recoleta is a must see. Enjoyed walking the streets getting to Recoleta. Plus had some bonus visit to a museum that the guide was surprised that we lucked out when we were there and initiated conversation with the curator who opened it up for us. We walked the area back to the hotel so went through the rose gardens and parks on our own which was interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Buenos Aires Walking tour, La Boca & City centre
Buenos Aires Walking tour, La Boca & City centre
Buenos Aires

Excellent guide who provided good info and history of the area. Loved seeing the Grand Splendid Bookstore. We walked back to the hotel after being dropped off there.

Quality of Experience
Guides, Drivers and Staff
Transport
Pioneros Experience: Estancia Visit & Perito Moreno Glacier
Pioneros Experience: Estancia Visit & Perito Moreno Glacier
El Calafate

Did not find the Estancia visit worthwhile but the visit to the Perito Moreno Glacier was good. The small boat ride out to the glacier seemed like a time filler by going a long about way plus it was not great as the water was very rough. The description we had did not advise we would be in a very small boat that bounced along the waves and had water flowing in. Luckily there was four us plus our guide and the two people handling the boat. It could have handled two more people but that would not have been great. Once we got to the glacier it was okay. Good to take photos from the small boat there. I would have found it more enjoyable just driving to the glacier with a stop where we saw other boats going to the glacier and going to the glacier by boat there (we just landed there). It would have been smoother and shorter so not wasting time. The actual visit to the Perito Mereno Glacier walkways was excellent.

Quality of Experience
See comments above
Food
The food was excellent at the Estancia but as mentioned would have preferred avoiding the Estancia visit.
Guides, Drivers and Staff
Full day Torres del Paine
Full day Torres del Paine
Argentina

Unfortunately the weather was raining for the whole day but we could see how spectacular it would be to see it on a better day. Luckly, I was able to get pictures from someone I met when we did the Grey's Glacier day as she was doing this tour the day after that. But highly recommend this tour. Guide and driver were good. The driver was an amazing photographer so great to see his pictures of the area.

Quality of Experience
Guides, Drivers and Staff
Driver was excellent. Appreciate seeing his photos as mentioned above.
Transport
Tour to Valparaiso
Tour to Valparaiso
Santiago

Great city snd enjoyed the colourful streets. But not impressed with the guide. Tour started at 9:39 and ended at 3:45 with about an hour and a half lunch spot. Tour guide , Filipe, had his lunch and a couple of glasses of wine on us. Not impressed that he didn’t offer to pay for his own. We gave a smaller tip to him but still felt we needed to give hime something. Not a lot more of added info compared to most tours. We could have walked around exploring on our own. The driver both ways was outstanding. He was the best driver of the whole trip. He made an effort to give us info often using the translation app. And he gave us little Chilean flags as a memento of our trip to Chile.

Quality of Experience
The guide
Transport
Driver was excellent. Guide was not good.
Geysers del Tatio
Geysers del Tatio
San Pedro de Atacama

Enjoyed the tour. Interesting to see the geysers. Guide was good. Food was good.

Family dinner in Calafate
Family dinner in Calafate
El Calafate

Gabriel’s dinner was a highlight of our trip. Unique experience. Fabulous food and drink. The soup and lamb dishes were so tasty. Great conversation with the others there.

Quality of Experience
Food
Everything was outstanding.
Free evening in the city
Free evening in the city
Buenos Aires

We just wondered around the hotel area as we had no plans after arriving later in the afternoon. Didn't feel comfortable with walking at night too much as didn't have a feel for the area. Driver from the airport got lost so took extra time to get to the hotel.

Grey Glacier Full Day Tour
Grey Glacier Full Day Tour
Argentina

Instructions were not clear to others on timing and how to get to the boat as the driver did not speak English. Luckily, we knew where to go as we had been down to the beach on the previous day tour. Plus I had read it was a 40 minute walk. Unfortunately two of the people on the bus were slow and the boat was held up 15 minutes until they got to the boat. Glad the boat waited for them but they should have been advised of the time frame to get to the boat and proper instructions. Good experience to see the glacier. Not a wow but okay trip. Walking back we offered to help the slow people. It was very windy and difficult to walk back from the boat along the beach even if in good shape. Too bad the boat didn't have options to get people to and from the boat if they needed assistance or perhaps it was the fault of the instructions in not explaining the physical condition people needed to be in though I expect these two people figured they didn't need it. He was always late getting on the bus and not respectful of others time in a number of circumstances of the day.

Free day in Santiago
Free day in Santiago
Santiago

We enjoyed walking around and going up San Cristobal Hill both via funicular and sky ride (teleferico). Tried to walk down but couldn't find the path despite locals trying to help. Unfortunately security staff could not help and had blocked off a pathway.

Santiago Walking Tour
Santiago Walking Tour
Santiago

Guide was okay (he had a cold so was sniffing and runny nose most of the time so we were trying not to catch it from him). Santiago was not our favourite city but we saw the major things.

Lagunas Cejar, Tebenquinche and Ojos del Salar
Lagunas Cejar, Tebenquinche and Ojos del Salar
San Pedro de Atacama

Outstanding guide. Interesting tour. Good to swim in the lagoon. Nice cocktails and appetizers at the end. Glad this tour was our first one in the area. Nice set up for the rest of our time in the area.

Lagunas altiplánicas and Socaire village
Lagunas altiplánicas and Socaire village
San Pedro de Atacama

Good guide. Lagunas were beautiful. If you were short on time in San Pedro de Atacama, this would be the tour to skip.

Moon Valley and visit to a local community
Moon Valley and visit to a local community
San Pedro de Atacama

I would have preferred to have breakfast at the hotel and start the tour later (others felt the same way). Because all the tours started so early, we missed having breakfast at the hotel though it was included. Felt the breakfast on the tour was a time filler and a lot of time standing around while the breakfast was being set up. Enjoyed the things we saw on this tour. Guide was good.

Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Apr 20, 2024
Dear Barb We want to express our heartfelt thanks for taking the time to share your testimonial about your recent trip to Argentina and Chile. It brings us great joy to know that you enjoyed all the destinations and various experiences that you encountered. We greatly appreciate your detailed feedback on the hotels. Learning that you noted aspects such as service and attention to detail, including breakfasts, is crucial for us. We strive to provide exceptional travel experiences, and your... Read more

Dear Barb

We want to express our heartfelt thanks for taking the time to share your testimonial about your recent trip to Argentina and Chile. It brings us great joy to know that you enjoyed all the destinations and various experiences that you encountered.

We greatly appreciate your detailed feedback on the hotels. Learning that you noted aspects such as service and attention to detail, including breakfasts, is crucial for us. We strive to provide exceptional travel experiences, and your feedback helps us improve and ensure excellence in our services.

Your participation is not only valuable to us but can also guide future travelers in choosing their destinations and accommodations. We sincerely appreciate your contribution.

We hope you continue to enjoy your future travels and have many more adventures to discover.

Thank you again for trusting us, and may your travels continue to bring you joy!

Best regards,
Agustina

Our arrival and tour on day 1 (Marcela our gu...
Argentina | Jan 12 - Jan 20, 2024

D
Dennis M.
Atlantic Beach, FL | Reviewed on Jan 25, 2024
Our arrival and tour on day 1 (Marcela our guide was excellent) in Buenos Aires went fine. Day 2 started out well. Our excellent guide, Gabriel, met us at the ferry terminal in Colonia. He had a driver with a van. We were able to keep our luggage in the van. We would have liked to have known about the ability to keep our luggage in the van ahead of time. That would’ve changed how we packed for our two nights in Montevideo. On arriving in the Montevideo bus terminal, we could not find our... Read more

Our arrival and tour on day 1 (Marcela our guide was excellent) in Buenos Aires went fine. Day 2 started out well. Our excellent guide, Gabriel, met us at the ferry terminal in Colonia. He had a driver with a van. We were able to keep our luggage in the van. We would have liked to have known about the ability to keep our luggage in the van ahead of time. That would’ve changed how we packed for our two nights in Montevideo.

On arriving in the Montevideo bus terminal, we could not find our driver. We walked to the different areas in the bus terminal and could not find the driver in any of the areas. If there is more than one area to meet the driver, the exact location to meet should have been prearranged.

On day 3 of our tour we were originally scheduled to meet our guide at 9 AM. This had been changed to 10 AM and we did not notice that change. It would have been very helpful if that change had been highlighted to us to make sure that we were aware of the change. Then the guide did not show up until about 10:20 AM.

Day 4 we were picked up at 8:30 AM to go to the ferry terminal. It did not take long to get our tickets and through immigration and security. We had to wait over an hour and a half before the ferry departed. Even if we left the hotel at 9 AM, that would’ve given us plenty of time to make the ferry.

It also would have been a better trip with a different itinerary. We should have gone from Montevideo to Iguazu Falls. Then we would’ve returned from Iguazu Falls and stayed in Buenos Aires for our two additional nights. This would have eliminated our three hour ferry ride from Montevideo back to Buenos Aires. In addition, it would have eliminated our 10 hour layover in the Buenos Aires airport when we flew there from Iguazu Falls and have to wait for our international flight. Our international flights would not have changed. It would’ve changed the order in which went to Iguazu Falls and back to Buenos Aires. We think this itinerary should have been suggested by the travel agent.

Overall we enjoyed the trip. Iguazu Falls and our stay at the Gran Melia hotel were the high points.

Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Feb 01, 2024
Dear Dennis I hope this message finds you well. I wanted to express my sincere gratitude for taking the time to share your thoughts on your recent trip. It brings me great joy to learn that you enjoyed your journey! I'd like to mention the absence of direct flights from Montevideo to Puerto Iguazu. Currently, there are no direct flights, and the route through Buenos Aires is the most practical option. We carefully considered the ferry when planning the itinerary to avoid the inconvenience... Read more

Dear Dennis

I hope this message finds you well. I wanted to express my sincere gratitude for taking the time to share your thoughts on your recent trip. It brings me great joy to learn that you enjoyed your journey!

I'd like to mention the absence of direct flights from Montevideo to Puerto Iguazu. Currently, there are no direct flights, and the route through Buenos Aires is the most practical option. We carefully considered the ferry when planning the itinerary to avoid the inconvenience of losing an entire day in transit. Opting for the ferry was a deliberate decision to streamline the travel process and enhance your overall experience.

Your valuable feedback is highly appreciated, and we will use it to continually improve our services. If there's anything else you'd like to share or suggest, please feel free to reach out.

Wishing you all the best, and I hope you have a fantastic day!

Warm regards,

Agustina

A trip to remember!
Argentina | Jan 7 - Jan 15, 2024

Geralyn
Geralyn L.
San Jose, CA | Reviewed on Jan 20, 2024
This was a well organized trip. We worked with Augustina, local representatives, and she put together an excellent itinerary given our short trip and places we wanted to visit. We had issues with our flights out of the US being cancelled and our trip was delayed. Augustina went into action rescheduling our flight and other activities, so we didn’t miss anything despite our delay in arriving in Buenos Aires. The itinerary was laid out well well and the information provided to us answered... Read more

This was a well organized trip. We worked with Augustina, local representatives, and she put together an excellent itinerary given our short trip and places we wanted to visit. We had issues with our flights out of the US being cancelled and our trip was delayed. Augustina went into action rescheduling our flight and other activities, so we didn’t miss anything despite our delay in arriving in Buenos Aires.

The itinerary was laid out well well and the information provided to us answered all our questions. The local tour guides were excellent (Mariana, Dario, and Sofia). They were friendly, informative and spoke good English. During our trip we visited the glaciers and farm in El Calafate that we amazing. After that we travelled to Iguazu to see the waterfalls from the Argentina and then next day from the Brazil side. Both were amazing and a must. We returned to Buenos Aires to conclude our trip with a special delicious dinner and excellent tango and the next day we did a city walking tour that was perfect before being dropped off to the airport.

Besides Augustina, Nico and Irene were both super responsive via WhatsApp. We had the team organize our drop offs/pickups, accommodations, and local flights.

Great job Augustina/Kim Kim! Thank you!

Activity Reviews
Tango & cena show at El Viejo Almacen
Tango & cena show at El Viejo Almacen
Buenos Aires
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pioneros Experience: Estancia Visit & Perito Moreno Glacier
Pioneros Experience: Estancia Visit & Perito Moreno Glacier
El Calafate
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day to the Argentinian side of the falls
Full day to the Argentinian side of the falls
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
Navigation to the glaciers
Navigation to the glaciers
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Gran Aventura Navigation tour
Gran Aventura Navigation tour
Puerto Iguazú
Quality of Experience
Guides, Drivers and Staff
Transport
Buenos Aires Walking tour, La Boca & City centre
Buenos Aires Walking tour, La Boca & City centre
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Jan 22, 2024
Geralyn, wow! Muchas muchas gracias for the wonderful and comprehensive comment you took the time to leave. It has been an immense pleasure for me to organize this trip with you from day one, and I am genuinely thrilled to hear that you enjoyed every moment of it! Your appreciation means the world to me, and I want to ensure that my gratitude is evident. It was a joy working with you, and I am grateful for the opportunity to contribute to making your trip memorable. Thank you once again... Read more

Geralyn, wow!

Muchas muchas gracias for the wonderful and comprehensive comment you took the time to leave. It has been an immense pleasure for me to organize this trip with you from day one, and I am genuinely thrilled to hear that you enjoyed every moment of it!

Your appreciation means the world to me, and I want to ensure that my gratitude is evident. It was a joy working with you, and I am grateful for the opportunity to contribute to making your trip memorable.

Thank you once again for your kindness, trust, por todo :)
I look forward to the possibility of assisting you with future adventures!

Warm regards,
Agus

Amazing trip
Argentina | Jan 7 - Jan 15, 2024

Roy
Roy C.
San Jose, CA | Reviewed on Jan 20, 2024
Two families were traveling separately to Argentina to start a joint trip. One arrived on time, but the other almost canceled due to last minute airline issues. Our hats go off to Agustina Gross who persevered to keep our tour and hotel arrangements intact. It was a weekend and she was staying in Uruguay. She oversaw all obstacles including airport pickups and hotel arrangements such that we were able to reunite.
Food: Delicious lunch at the estancia and hotel breakfasts were...
Read more

Two families were traveling separately to Argentina to start a joint trip. One arrived on time, but the other almost canceled due to last minute airline issues. Our hats go off to Agustina Gross who persevered to keep our tour and hotel arrangements intact. It was a weekend and she was staying in Uruguay. She oversaw all obstacles including airport pickups and hotel arrangements such that we were able to reunite.
Food: Delicious lunch at the estancia and hotel breakfasts were good
Airport/Hotel transfers: Flawless, and in all cases arrived early
Tour guides. All spoke flawless English and were very knowledgeable historically and culturally. Hats off to Mariana who covered the road trip to the glaciers. Dario (Indiana Jones) who covered Iguazu Falls and ensured our safe passage to the Brazilian side. Sophie who covered our walking tour in Buenos Aires at a manageable pace and assisted us in finding a safe currency exchange outlet . Taking Uber with her sped up the sightseeing. We will return again to Argentina!

Activity Reviews
Tango & cena show at El Viejo Almacen
Tango & cena show at El Viejo Almacen
Buenos Aires

The tango was enchanting. Dinner before was delicious

Quality of Experience
seeing the show and discovering tango
Food
beef, what else?
Guides, Drivers and Staff
Promptness in pickup and dropoff
Transport
felt safe at night
Navigation to the glaciers
Navigation to the glaciers
El Calafate

Just stunning. No explanations needed

Quality of Experience
Guides, Drivers and Staff
Transport
Pioneros Experience: Estancia Visit & Perito Moreno Glacier
Pioneros Experience: Estancia Visit & Perito Moreno Glacier
El Calafate

Tour guide, Mariana, provided extensive and interesting discourse on Argentinian history

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day to the Argentinian side of the falls
Full day to the Argentinian side of the falls
Argentina
Quality of Experience
Guides, Drivers and Staff
Dario was awesome. He wore his Indiana Jones outfit and the women were smitten with him
Transport
Gran Aventura Navigation tour
Gran Aventura Navigation tour
Puerto Iguazú

boat ride under the falls was thrilling

Quality of Experience
Guides, Drivers and Staff
Transport
Half day tour to the Iguazú Falls (Brazilian side)
Half day tour to the Iguazú Falls (Brazilian side)
Argentina

Glad that Dario escorted us through Brazilian border control

Quality of Experience
Guides, Drivers and Staff
Transport
Buenos Aires Walking tour, La Boca & City centre
Buenos Aires Walking tour, La Boca & City centre
Buenos Aires

Walked from Palermo to La Baca with tour guide Sophia. Outstanding information about history and architecture

Quality of Experience
Guides, Drivers and Staff
Sophia was very patient and knowledgeable
Transport
we chose to pay for Uber and saw more in a shorter time
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Jan 20, 2024
Dear Roy, We cannot express how grateful we are for the incredible comment you left. Your detailed feedback fills us with joy and gratitude. Knowing that our efforts made your trip a wonderful experience is simply amazing. And that you had Indiana Jones as a guide, that's something unique ;) The trust you placed in us, your kindness, and the entire process of organizing the trip were a genuine pleasure. Working with you was such a delightful experience. We are thrilled to have contributed... Read more

Dear Roy,

We cannot express how grateful we are for the incredible comment you left. Your detailed feedback fills us with joy and gratitude. Knowing that our efforts made your trip a wonderful experience is simply amazing. And that you had Indiana Jones as a guide, that's something unique ;)

The trust you placed in us, your kindness, and the entire process of organizing the trip were a genuine pleasure. Working with you was such a delightful experience. We are thrilled to have contributed to making your journey enjoyable.

Traveling with family and friends is one of life's greatest joys, and we are excited to know that we could be a part of those special moments for you. We hope these memories will last a lifetime, and that this trip was just the beginning of many more adventures together.

Once again, thank you for trusting us. Your satisfaction is our greatest reward. If you ever decide to embark on another journey, we would be delighted to assist you again.

With gratitude and appreciation,
Agus

Argentina trip Pros&Cons
Argentina | Nov 8 - Nov 16, 2023

P
Pauline S.
France | Reviewed on Dec 30, 2023
Augustina was great in helping us plan the trip around Argentina, with a great selection of sights and with flexibility. This was our 1st trip to South America and it really helped us plan, and make the most out of our time there. However, once we were there, the communication wasn´t great on important details (pick up times, duration, activities) and we were the ones having to get in touch to get the missing information, which was disappointing for a premium service and stressful at... Read more

Augustina was great in helping us plan the trip around Argentina, with a great selection of sights and with flexibility. This was our 1st trip to South America and it really helped us plan, and make the most out of our time there. However, once we were there, the communication wasn´t great on important details (pick up times, duration, activities) and we were the ones having to get in touch to get the missing information, which was disappointing for a premium service and stressful at times.
The pros:
- pre trip planning with Augustina, her guidance, patience, reactivity, recommendations and tips
- some fantastic guides (special thanks to Diego in the Calchaqui valley, and Jimena in El Calafate) and amazing visits
- amazing day with residents in a local community in Cafayate
The cons:
- Lack of communication on pick-ups times, in advance!
- Some unplanned activities (3 wine tastings, which were nice but not planned and I did mention my partner can´t drink... Then going back for lunch to a city we had already visited, again not in our programme)
- Duration of tours: much longer than planned, which was ok most of the times but on the day we had to catch a connecting night bus (which they knew about, and we kept checking with the guide timings were going to be ok) they dropped us off just 5 min before the bus departure, after a mad rush in a car after being transferred out of the tour bus. Stressful, dangerous, and luckily we had enough food and water for a the 10hrs trip or it would have been very painful! Not the kind of situation you´d expect from a planned tour, and it made the whole day very stressful. And no one actually checked we got our bus ok and contacted us to apologize for the mix up.

Hotel Review
Homestay (Corralito or Divisadero)
San Carlos

Amazing experience with Rosa and Silvestre! From empanada making to wine tour and tasting, a wonderful day, beautiful landscape and a very welcoming family.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Navigation to the glaciers
Navigation to the glaciers
El Calafate

Amazing glacier! Shame it can only be accessed in huge boats, as there was a large group that was extremely noisy the whole day, and it really felt a bit more little cattle herding than quiet contemplation or enjoyment.

Quality of Experience
Guides, Drivers and Staff
Transport
Not sure why we had to walk 5 mins from our accommodation to be picked up in front of a random hotel, while it was only us being picked up... Since it was snowing, waiting inside for these 20 mins would have been nicer.
Transfer from Salta city to Cachi
Transfer from Salta city to Cachi
Argentina

A beautiful day, going through amazing landscape. Diego was a great guide, attentive, knowledgeable, enthusiastic!

Quality of Experience
Guides, Drivers and Staff
Transport
Mid size van was nice, convivial but spacious
From Cachi to Cafayate through the route 40
From Cachi to Cafayate through the route 40
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
4 people+ driver in one 4X4 car for about 5hrs on a dust road is LONG! 3 people at the back was very tight, especially with someone you don´t know. And whoever is in the middle seat can´t enjoy much of the landscape.
Pioneros Experience: Estancia Visit & Perito Moreno Glacier
Pioneros Experience: Estancia Visit & Perito Moreno Glacier
El Calafate

A small group and a fantastic guide made this day extra special. Jimena was very enthusiastic, and really knowledgable about the area, the fauna and flora, it´s history etc. She really made sure we were all enjoying it. Thanks for the gentleman on the boat (apologies I forgot his name) who also went above and beyond in the cold to make sure we all got to see the glacier and took photos. Lunch in the estancia was also excellent and a beautiful setting.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Quebrada de las Conchas from Cafayate to Salta
Quebrada de las Conchas from Cafayate to Salta
Argentina

The sight seeing was amazing, but the unplanned activities and lack of control of timings kind of made the day stressful for us.

Quality of Experience
We got picked up at 8am from Divisadero to go back to the hotel, to then only start a tour at 11am, with unplanned wine tastings, then return to Cafayate for lunch (which we didn´t know, so we had made sure to go visit Cafayate the 1st evening there, thinking we won´t get the chance again...even though we could have chilled a bit at the lovely hotel pool instead for example). The tour took so much longer than planned (even if nothing unexpected happened...so I´m not sure why timings were so off) so we were stressing about catching our bus, which ended up in a mad rush.
Guides, Drivers and Staff
Control of timings
Transport
I preferred smaller vans to big buses, felt more convivial and you could see outside better
Local community in the Calchaquíes Valleys (homestay)
Local community in the Calchaquíes Valleys (homestay)
Cafayate

Fantastic day! I would recommend it for sure

Quality of Experience
Very interesting activities, super welcoming and generous hosts, beautiful landscape.
Food
Guides, Drivers and Staff
Transport
Our host had to call the agency to know when we were being picked up the day after, as none of us had been told...
Free day in Salta
Free day in Salta
Salta
Quality of Experience
Local specialist: Agustina Gross
Agustina
Agustina Gross
Local specialist in Buenos Aires | Replied on Jan 02, 2024
Dear Pauline and Joao, Thank you so much for sharing your testimonial! I'm delighted to hear that you enjoyed your first trip to South America :) We sincerely apologize for the changes made by our local operator in Salta, especially the alterations to the itinerary in Cafayate, including the wine tastings that were offered without prior notice, preventing us from accommodating one of you who doesn't consume alcohol. We have already requested the operators to provide schedules from the... Read more

Dear Pauline and Joao,

Thank you so much for sharing your testimonial! I'm delighted to hear that you enjoyed your first trip to South America :)

We sincerely apologize for the changes made by our local operator in Salta, especially the alterations to the itinerary in Cafayate, including the wine tastings that were offered without prior notice, preventing us from accommodating one of you who doesn't consume alcohol. We have already requested the operators to provide schedules from the beginning of the tour, but due to the rainy season, they occasionally adjust the timings to fit the best moments for the circuit.

Your feedback is invaluable to us, and we appreciate you taking the time to let us know. We are committed to using your comments to enhance our services.

We are thrilled that you enjoyed the interaction with the community, as it is one of the most crucial aspects for us. Thank you for choosing Community Rural Tourism for your journey!

Best wishes and a joyful 2024!

Warm regards,

Agustina