Patagonia Travel Agents

Overall this is a great accommodation and I'd highly recommend it to anyone staying near Torres Del Paine. The staff was very friendly and helpful, the views were out of this world, and the overall presentation of the hotel was on point. We only had a couple of hang ups. One was that we stayed on the first floor, and the insulation/sound-proofing is not great. We were at the mercy of the people above us stomping around and could hear every footstep. Also, there was one morning where we were supposed to leave at 11am for an excursion (our travel company and the Massif specialist both confirmed this the day before), yet that morning we get a call at 8am asking why we weren't at the pickup point at the front desk area. That turned our one chill morning into a frantic dash to get ready in 5 minutes, and we were never given a clear explanation for the mixup, especially when we had confirmed it with the Massif the night before. The other issue with the Massif schedule is that they like to do their briefings at 8pm the night before. Please get rid of that or change the time! It is an extremely inconvenient time that is right in the middle of the prime dinner stretch. One night we had to wait until 8:45 to eat, and the other night we had to ask the waiting staff to hold our table for 15 min so we could come back. Either do it at 7pm so people can eat right after, or wait until 9pm so people can finish dinner prior. 8pm is the worst possible time to pick. Or just have people meet 15 min prior to departure the morning of. The last recommendation would be to have to the fitness room open at 6am. The staff was friendly and unlocked the door for me, but it seems very unnecessary to make people wait until 9am to exercise, especially when people have leave to go on an excursion or catch a transportation by that time. Again, overall we loved this hotel and would stay there again in a heartbeat, and I feel like a few minor tweaks/improvements would make it perfect.

Loved this hotel! In a great part of the city. Quiet/botique vibe. Staff was over-the-top friendly and helpful.

We learned a lot from our tour guide, Lucas; however, we were expecting to do more hiking and this was more of a guided tour. We did hike for maybe 30 minutes to a lookout, but the rest was being driven from location to location for pictures. It was a packed 18 person van and we were the last pick-up, so my husband didn't have a seat with a window and missed most of the scenery while were were in the van.

Estancia Laguna Sofia was absolutely stunning and being able to view the laguna and beautiful ranch from horseback was truly an experience the family will never forget. The staff was great with the kids and tailored to our riding levels (none to very little).

While the premium class was definitely a treat yourself experience, I'm so glad we did it. We ended up having entire car to ourselves and the time of our train was noon, so having lunch on the train was perfect after a morning in the national park. We also learned a lot during the ride using the provided earphones.

This was our favorite activity on the trip! The private tour is now the way we will book on future trips. Cami was an AMAZING guide, shared tons of information throughout the day, and was great with the kids. We did two longer hikes that ended with beautiful/picturesque views. In hindsight, I wish we stayed longer (more days) in Torres del Paine.

On the boat tour, we got super close to the glacier, which was a very cool experience. The walking tour was on our own, which we liked.

Our original itinerary had this included with a trip to the boat trip to the penguins, so this wasn't what we originally planned for (so please take my review with a grain of salt). Our guide was knowledgable and shared a lot of info, but we had two other individuals with us, cramped into a car, so the drive was uncomfortable. We would have enjoyed this more as a private tour where we were on our own timeline and had more space in the car. It also didn't help that this was after a full 12 hour day the day before (again due to an unexpected, last minute change). The hike to and from the waterfall was only about 30 minutes total, so not as much hiking as we were expecting. The food was delicious, but due to it being an Argentine holiday, we had to wait almost an hour to be seated, which extended the day longer than planned.

Seeing the sea lions, elephant seal, and penguins was truly an experience!

We didn't have any specific questions, so having someone walk through the itinerary we were already provided and had read through was not the best use of time.

Thankful for the tour guide who walked me through in English!

Thanks to the guide for engaging me and answering me with all the questions in English!

Thanks to the guide for engaging me and answering me with all the questions in English!