Patagonia Travel Agents

Kimkim has selected the best Patagonia travel agents so you'll have a worry-free trip.
With kimkim you will connect directly to a local specialist in Patagonia who will personalize your trip to your specific tastes. Once we have a sense of who you are and what you're looking for, you'll be matched with the right local travel agent for you. Not everyone wants to get completely off the grid—but even if you want to hit the most popular sites and cities, kimkim ensures a customized experience, including lodging, guides, and transportation.
Learn more: How kimkim Trips Work
Plan your trip to Patagonia
Chat with a local specialist who can help organize your trip.

Erin Wiley

(123 reviews)
Patagonia Travel Agent based in Puerto Natales & Pucon, Chile
Erin specializes in: Adventure Travel, Patagonia, Torres del Paine National Park, Los Glaciares National Park, Tierra del Fuego, Trekking, Kayaking, Mountain Biking, Custom Itineraries
Recent traveler reviews for Erin:
"A heartfelt thank you to Erin and Dittmar Travel for their impeccable logistics, seamlessly orchestrating a journey that allowed us to fully immerse ourselves in Patagonia's magic." - by Christopher, Apr 14, 2025 · see review
"Erin and Nara were extremely helpful with everything we needed." - by Mariela, Mar 27, 2025 · see review
"Outstanding experience working with Erin and Nara to plan an extended several week trip to Patagonia - Chile and Argentina." - by Darci, Mar 19, 2025 · see review

Lorena Huidobro

(93 reviews)
Patagonia Travel Agent based in Houston, TX & Santiago, Chile
Lorena specializes in: Chile, trekking, nature, adventure travel, wine country, couples, families, groups, culture
Recent traveler reviews for Lorena:
"We are experienced travelers (including two prior trips to Argentina) and it is from that perspective that we have unqualified praise for Lorena and her team." - by David, Feb 19, 2025 · see review
"Lorena did an outstanding job all the way around." - by Carter, Feb 7, 2025 · see review
"I thought the itinerary that Lorena worked with on turned out to be fantastic!" - by Dave, Jan 29, 2025 · see review

Johanna Fabian

(88 reviews)
Patagonia Travel Agent based in Lima, Peru
Johanna specializes in: Group travel, customized trips, family trips
Recent traveler reviews for Johanna:
"Johanna was professional and responsive." - by Ellen, Apr 6, 2025 · see review
"Johanna helped up plan an intensive 16-day trip." - by Joanne, Apr 2, 2025 · see review
"Johanna did a fantastic job organizing our trip to Buenos Aires and Iguazu Falls for us!" - by barb, Jan 27, 2025 · see review

Jesse Barrera

(46 reviews)
Patagonia Travel Agent based in Santiago
Jesse specializes in: Chile, Lake District, nature
Recent traveler reviews for Jesse:
"My trip planner Jesse offered ideas and alternatives, and once I had decided where I wanted to go and what I wanted to see she provided me with a detailed day by day itinerary." - by Brent, Mar 10, 2025 · see review
"Jesse was very quick to contact us if we had questions along the way." - by H, Mar 4, 2025 · see review
"Jesse did a fabulous job setting up all the tours, transportation , hotels." - by holly, Feb 7, 2025 · see review

Angel Gutierrez

(34 reviews)
Patagonia Travel Agent based in Santiago
Angel specializes in: Wildlife Encounters, Hiking Tours, Cultural Tours, Navigation Excursions, Extreme Sports, Non-Tipical Experiences, Wine Tours, Food Tours
Recent traveler reviews for Angel:
"Angel was very helpful in the planning of our trip." - by Karla, Mar 24, 2025 · see review
"Angel has been able to organize an exciting and comprehensive plan for our trip to Chile." - by Francesco Paolo, Jan 23, 2025 · see review
"Angel planned an awesome vacation for our family of four from start to finish and was so patient and helpful." - by Kimberly, Jan 9, 2025 · see review

Mery Morelli

(24 reviews)
Patagonia Travel Agent based in Buenos Aires, Argentina
Mery specializes in: adventure trips, honeymooners, solo travels, group or families trips.
Recent traveler reviews for Mery:
"With keen listening skills, Mery patiently developed a customized travel plan that met our unique desires and needs." - by Julie, Apr 8, 2025 · see review
"Mery our trip planner was very patient with me as I kept changing my mind about the itinerary but once we got it together she organized everything and I did not have to worry a bit." - by Sally, Dec 1, 2024 · see review
"We had a wonderful trip to Patagonia organized by Mery and supported by Joaquina." - by Lauren, Feb 8, 2024 · see review

Ana Gutierrez

(21 reviews)
Patagonia Travel Agent based in Buenos Aires
Ana specializes in: Tailor made holidays, adventure tours, insipirational trips, lifetime experiences, wine & food tours, eco-tourism, family trips, expeditions,
Recent traveler reviews for Ana:
"Ana is wonderful!" - by Yelena, Dec 10, 2024 · see review
"From start to finish, the customer service, scheduling, and meticulous attention to detail provided by our travel coordinator (Ana), guide (Flor), and driver (Mhervin) were nothing short of outstanding." - by David, Nov 27, 2024 · see review
"Ana was a pleasure to work with." - by Lynda, May 8, 2024 · see review

Francisco Torres

(19 reviews)
Patagonia Travel Agent based in Santiago & Quito
Francisco specializes in: Wildlife Encounters, Hiking Tours, Cultural Tours, Navigation Excursions, Extreme Sports, Non-Tipical Experiences, Wine Tours, Food Tours Social Links
Recent traveler reviews for Francisco:
"Francisco managed questions and interactions with vendors along the way, so we felt we were well informed." - by Sheila, Feb 17, 2025 · see review
"Francisco was wonderful in helping us plan this trip, lots of great suggestions." - by Rakesh, Jan 30, 2025 · see review
"I had the most wonderful 6-day trip organised by Francisco via KimKim." - by Georgia, Oct 22, 2024 · see review

Matias Alemani

(15 reviews)
Patagonia Travel Agent based in Buenos Aires
Matias specializes in: Tailor made holidays, Honeymoons, Adventure tours, Wine & culinary tours, Eco-tourism, Family trips, Expeditions.
Recent traveler reviews for Matias:
"Matias was extremely knowledgeable about the places we traveled to and so enthusiastic and helpful in planning our trip to Chile and Argentina!" - by eric, Apr 29, 2024 · see review
"Matias helped me put together the perfect itinerary!" - by Bharat, Dec 28, 2023 · see review
"Matias was very flexible and did a fantastic job of incorporating our feedback in order to arrive at the vacation plan that best fit our needs." - by Craig, Dec 6, 2023 · see review

Agustina Gross

(14 reviews)
Patagonia Travel Agent based in Buenos Aires
Recent traveler reviews for Agustina:
"From the moment I decided to plan a trip to Argentina, Agustina was by my side (via texts and email) Yes, we could even have spoken on the phone, but each step of the way, she was there to offer ideas, guide and facilitate everything we wanted in our adventure." - by CAROL, Feb 16, 2025 · see review
"Agustina and Joaquin kept me up to date daily with pick up times for our various trips and organised our boarding passes for internal flights to Mendoza from BA and return." - by neil, Nov 18, 2024 · see review
"Our hats go off to Agustina Gross who persevered to keep our tour and hotel arrangements intact." - by Roy, Jan 20, 2024 · see review

Camila Plat

(9 reviews)
Patagonia Travel Agent
Recent traveler reviews for Camila:
"Camila was terrific in answering all my questions quickly and providing lots of guidance--I always felt supported throughout the planning!" - by Allen, Aug 2, 2024 · see review
"Camila, our trip planner, was so helpful, gave great recommendations and was very easy to work with." - by Reham, Jan 9, 2024 · see review
"Camila was very responsive and professional." - by Judy, Jan 8, 2024 · see review

Jimena Pérez

(9 reviews)
Patagonia Travel Agent based in Chile and Colombia
Jimena specializes in: Adventure Travel, Patagonia, Torres del Paine National Park, Trekking, Custom Itineraries
Recent traveler reviews for Jimena:
"Jimena and Nara replied to all our questions before the trip the day we sent them." - by Deborah, Feb 26, 2025 · see review
"I worked with Jimena and she suggested some excursions that I would not have known about that turned out to be amazing." - by Larry, Feb 7, 2025 · see review
"Jimena was a pleasure to work with." - by Jeff, Feb 2, 2025 · see review

Laura McAfoos

(8 reviews)
Patagonia Travel Agent based in Puerto Natales
Laura specializes in: Hiking, Cycling, Kayaking, Horseback Riding,
I am originally from the USA, but have been living in Puerto Natales, Chile for the last 12 years. I have been helping people visit Torres del Paine since 2008 and love the park as though it is my home. During my time in Chile, I have traveled around getting to know other parts of the country... read more

Claudia Salvato

(8 reviews)
Patagonia Travel Agent based in Buenos Aires
Claudia specializes in: Sustainable trips, Hiking, Nature, Active Tourism, Wine Tours, Tailor Made Experiences
Recent traveler reviews for Claudia:
"Planning was smooth and Claudia was easy to get in touch with and answered all the questions I had." - by Courtney, Oct 13, 2024 · see review
"Claudia was a tremendous help with booking everything." - by Karla, May 13, 2024 · see review
"We contacted Kimkim last year and were put us in touch with Claudia." - by Noor, Mar 27, 2024 · see review

Marcela Huidobro

(7 reviews)
Patagonia Travel Agent based in Puerto Varas
Marcela specializes in: Customized itineraries, honeymoon, family trips, Wine Country, Torres del Paine, active travel, trekking, adventure
Recent traveler reviews for Marcela:
"Marcela did an amazing job of planning our family trip to Chile!" - by Scott, Apr 9, 2025 · see review
"Our travel coordinator Marcela was excellent, she listened to what we wanted and adapted the itinerary as needed when torrential rains and an injury required some shifts." - by Kim, Mar 16, 2025 · see review
"Marcela organized a very fun itinerary for me - I had a great time on every day, really enjoyed seeing the different regions of Chile and especially the mountain biking private outings were amazing and unique experiences I could not have found on my own." - by Joanna, Nov 22, 2024 · see review

Carolina Luduena

(7 reviews)
Patagonia Travel Agent based in Cordoba
Carolina specializes in: Adventure and cultural experiences . Tailor-made & special interest journeys, flexibility and innovation.
Recent traveler reviews for Carolina:
"Carolina was extremely helpful in suggesting and putting together our accommodations as well as itinerary together." - by ramesh, Feb 23, 2025 · see review
"Sooooo, enter Carolina!" - by G, Feb 3, 2025 · see review
"Carolina was very helpful and was available to meet with us online when we requested." - by Sharon, Oct 14, 2024 · see review
Patagonia Travel Agent based in Buenos Aires
While I was studying for my Degree in Tourism, I began to travel around Argentina, discovering the unique corners of this immense and varied country. After several years working in Buenos Aires, Patagonia and India, I started my own business convinced that tourism can be a tool to generate the... read more
Hervé's Favorite Itineraries:

Anahi Diaz

(5 reviews)
Patagonia Travel Agent based in Córdoba
Anahi specializes in: Culture, adventure,
I worked as a tour guide for many years and what I enjoy the most, was informing the local places to go or visit, or what the locals prefer to do. And I realize that's what travelers actually wanted. So this is what I love the most about my job, sharing my experience as a local guide and traveler. read more

Micaela Rodriguez

(4 reviews)
Patagonia Travel Agent based in Argentina
Micaela specializes in: Sustainable trips, Adventure trips, Nature, Active Tourism, Wine Tours, Tailor Made Experiences
My name is Micaela. I'm from Córdoba, Argentina. I've been working in the travel industry since 2017 after getting my degree. I consider myself a travel lover. Since I was a kid I travel around Argentina, my home country, and around the world too. During 2022 I had the chance to travel abroad and... read more

Camila Fierro

(4 reviews)
Patagonia Travel Agent based in Santiago
Camila specializes in: Cultural Tours, Local Experiences, Off-the-beaten-path, Active Adventures, Hiking Tours, Wildlife Encounters
Traveling is my passion, and I believe in sharing what you love with the world! Originally from Ecuador, a small but diverse country, I made it my mission since I was a little girl to explore its nature, culture, and everything in between. This sparked a deeper desire to travel, and I began... read more

Trip Reviews for Patagonia

The latest reviews by travelers who booked their trip on kimkim
4.8
Based on 165 ratings

Patagonia: Where the Wild Whispers and the Sky Roars
Patagonia | Mar 29 - Apr 7, 2025

Christopher
Christopher W.
Ashburn, VA | Reviewed on Apr 14, 2025
Patagonia: Where the Wild Whispers and the Sky Roars "Muy fuerte" doesn't even begin to describe the raw, untamed power of Patagonia. This land of colossal skies and jagged peaks seared itself into my soul, a visceral experience that transcended any travel brochure. Our journey was a symphony of contrasts: cozy refugios echoing with trekkers' tales, luxurious hotels offering respite from the elements, and glamping under a star-drenched canvas. We traversed this breathtaking landscape by... Read more

Patagonia: Where the Wild Whispers and the Sky Roars

"Muy fuerte" doesn't even begin to describe the raw, untamed power of Patagonia. This land of colossal skies and jagged peaks seared itself into my soul, a visceral experience that transcended any travel brochure. Our journey was a symphony of contrasts: cozy refugios echoing with trekkers' tales, luxurious hotels offering respite from the elements, and glamping under a star-drenched canvas.

We traversed this breathtaking landscape by every means imaginable – soaring above it by plane, bumping along rugged roads in private transfers, skimming turquoise waters in zodiacs, swaying atop sure-footed horses, and, most intimately, conquering its trails on foot. Each mode of transport unveiled a new facet of Patagonia's grandeur.

The iconic "W" trek tested our limits, rewarding us with panoramas that defied description. We shared laughter and stories with fellow adventurers, forging bonds strengthened by shared awe. The culinary delights, paired with robust Chilean wines, fueled our bodies and spirits.

Walking on ancient glaciers felt like stepping into a frozen time capsule. We witnessed the "Patagonian Ice Dragon" – a aquatic insect that completes its entire life cycle within glaciers – and held our breath as an avalanche, a distant white thunder, reshaped the mountainside.

Yet, beyond the grand spectacles, it was the subtle, profound moments that truly captivated me. The vast, untainted skies stretching to infinity, the Milky Way ablaze with celestial fire, the quiet satisfaction of conquering challenging trails, and the sheer, sculptural magnificence of Torres del Paine’s granite towers – these were the memories etched deepest.

We didn't encounter a Mylodon, that elusive prehistoric giant, but the pull of Patagonia is undeniable. We'll surely be back!

A word of advice: Don't wait. Experience this wonder while your legs are strong and your spirit is ready to embrace the wild.

A heartfelt thank you to Erin and Dittmar Travel for their impeccable logistics, seamlessly orchestrating a journey that allowed us to fully immerse ourselves in Patagonia's magic. They transformed a dream into an unforgettable reality.

Hotel Reviews
Altiplanico Puerto Natales
Natales

Cozy, warm and close to Puerto Natales. Super friendly staff, great breakfast and dinner. 10/10 would return.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Refugio Paine Grande
Puerto Natales, Chile

We are in our late 50's but did not feel out of place among the younger trekkers. Very comfortable and authentic.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Refugio Grey
Torres del Paine National Park

excellent jumping off point to hike the W. take the catamaran, enjoy a Pisco sour, take a walk on the nearby glacier, visit the suspension bridges

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lago Grey
Torres del Paine

very comfortable, full service hotel just outside TdP. Excellent meals and service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Las Torres Patagonia
Torres del Paine

excellent location to hike to the base towers - 12.5 miles round trip + 3500 feet of gain. . 8 hours. Then return to the comforts of this beautiful hotel and enjoy the home brew (Pienero). The bar in this far away place is a crazy surprise.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Baguales Glamping
Torres del Paine

Glamping at Sierra Baguales is a special place that few tourists get to experience. Incredible landscape, horses, domes, Estancia.

Authenticity & Character
Location
Staff
Thanks so much Trisha ! We are looking forward to coming back to visit your Lodge in the future !
Cleanliness & Comfort
Activity Reviews
Private Multi-Day Program at Estancia Baguales
Private Multi-Day Program at Estancia Baguales
Estancia Los Baguales
Quality of Experience
Guides, Drivers and Staff
Transport
Torres del Paine Full Day Private Tour
Torres del Paine Full Day Private Tour
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to a Patagonian Estancia
Day Trip to a Patagonian Estancia
Chile

Don't miss out on this experience ! Traveling through the fjords by boat was awesome, horses were beautiful, the folks at La Peninsula were extroidinary

Quality of Experience
Guides, Drivers and Staff
Transport
Ice Hike on Glacier Grey
Ice Hike on Glacier Grey
Chile

Zodiacs, hiking, crampons , .... helmets, ... the tour is run by professionals who are keen on safety yet provide an unfettered experience on the ice .

Quality of Experience
Guides, Drivers and Staff
Transport
Grey Glacier Boat Tour (Refugio Grey to Pingo)
Grey Glacier Boat Tour (Refugio Grey to Pingo)
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Trip Briefing at Dittmar Adventures
Trip Briefing at Dittmar Adventures
Puerto Natales
Quality of Experience
Guides, Drivers and Staff
Local specialist: Erin Wiley

We enjoyed our trip very much as the 4 areas ...
Patagonia | Mar 4 - Mar 22, 2025

D
David M.
Chicago, IL | Reviewed on Mar 29, 2025
We enjoyed our trip very much as the 4 areas visited were a nice mix. Our two cultural experiences, dinners with local hosts, were very special, and we would use Kim Kim again. Read more

We enjoyed our trip very much as the 4 areas visited were a nice mix. Our two cultural experiences, dinners with local hosts, were very special, and we would use Kim Kim again.

Hotel Reviews
Palo Santo Hotel
Buenos Aires
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mirador del Lago
El Calafate

Very nice place, good restaurant…at times a bit noisy from traffic.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Design Suites Bariloche
San Carlos de Bariloche

Very nice place with jacuzzi in the room. Good restaurant and helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hostería Patagón
Villa La Angostura

This was comfortable and quiet, we did have problems with WI-FI. Struggled with communication with staff.

Authenticity & Character
Location
We were too far from town.
Staff
Cleanliness & Comfort
La Casa de Eugenia
San Martin de los Andes

A very homey feel with a nice yard and lovely proprietors.

Authenticity & Character
Location
Very near the beach.
Staff
Cleanliness & Comfort
Hosteria Senderos
El Chalten

A good basic hotel with very helpful staff. Somewhat small room and no frig but it was clean and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Experiencia Boedo, an evening with a porteñian family
Experiencia Boedo, an evening with a porteñian family
Buenos Aires

We really enjoyed this especially since our Spanish is very limited, and Pierre and Grace are such lovely people.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayak Experience Perito Moreno glacier
Kayak Experience Perito Moreno glacier
El Calafate

A peak experience for us. I wished the kayak had a functioning back rest. I was very uncomfortable by the end.

Quality of Experience
Guides, Drivers and Staff
Transport
Navigation to the glaciers
Navigation to the glaciers
El Calafate

It is just an incredible experience to get these view of the glaciers.

Quality of Experience
Guides, Drivers and Staff
Transport
Family dinner in Calafate
Family dinner in Calafate
El Calafate

We really enjoyed the interactions with four other couples who thankfully used their English.

Quality of Experience
Food
Local specialist: Emilia Do Campo

Amazing
Patagonia | Mar 14 - Mar 25, 2025

Mariela
Mariela G.
Costa Rica | Reviewed on Mar 27, 2025
Erin and Nara were extremely helpful with everything we needed. Read more

Erin and Nara were extremely helpful with everything we needed.

Hotel Reviews
Refugio Grey
Torres del Paine National Park
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Refugio Paine Grande
Puerto Natales, Chile
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Alto Andino Hotel
Ushuaia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ismael
Santiago

Great location, comfy bed, not so great breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vendaval
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Casablanca Valley Wine Tour
Casablanca Valley Wine Tour
Patagonia

Matetich was amazong, wonderful story and tour and getting to see an organic vineyard. The other vineyard Casa Marin was also very nice but seemed kind of rushed and our guide not so into the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Carbajal Valley Lakes Tour
Carbajal Valley Lakes Tour
Ushuaia

The tour doesnt really stop at the lakes, it is more of a 4x4 road trip. Nice lunch but not really as outdoorsy as we expected. Great guides though and overall a nice experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Trip Briefing at Dittmar Adventures
Trip Briefing at Dittmar Adventures
Puerto Natales

Very helpful and Nara was extremely nice

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day of Hiking in Tierra del Fuego National Park
Full Day of Hiking in Tierra del Fuego National Park
Ushuaia

We were with another group in the tour who took the train, we didnt so we had about an hour and a half of lost time. Great lancscapes and views, tour guide was nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Ice Hike on Glacier Grey
Ice Hike on Glacier Grey
Patagonia

Absolutely amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Trek to Laguna Esmeralda
Half Day Trek to Laguna Esmeralda
Ushuaia

Absolutamente espectacular. Vale cada centavo.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Apr 05, 2025

Mariela, it was such a pleasure to plan this trip for you and your friends! I'm really glad to hear that the trip met your expectations and that you enjoyed this spectacular destination. Thank you for trusting us with your plans and wishing you all the very best.

Two Family Trip to Chile with teens
Patagonia | Mar 15 - Mar 23, 2025

Susan
Susan M.
Dallas, TX | Reviewed on Mar 24, 2025
We had a wonderful trip to Chile. All the flight conne tions were seamless, pickups and transportation always on time, and very nice. We loved the red rocks tour and valley of the moon tours in Atacama. Shout out to Marta who was an outstanding first guide in Chile! The geyser tour a as fine but the 430 am pickup was too early for two vacationing families with teens especially since it was still dark when we got to the geysers so couldn't see a lot of detail. Pablo our driver in Puerto... Read more

We had a wonderful trip to Chile. All the flight conne tions were seamless, pickups and transportation always on time, and very nice. We loved the red rocks tour and valley of the moon tours in Atacama. Shout out to Marta who was an outstanding first guide in Chile! The geyser tour a as fine but the 430 am pickup was too early for two vacationing families with teens especially since it was still dark when we got to the geysers so couldn't see a lot of detail. Pablo our driver in Puerto Natales was kind and welcoming. Paulina and Heme were patient guides with 4 middle aged Americans and 4 teens! We felt safe and well served and the view for the base of the Towers was amazing. Our teens saw a puma and the adults survived the walk. The glacier tour was wonderful and a nice down day between two active hiking days. Our rental house was amazing with outstanding views! We loved our time in Chile!

Hotel Reviews
Hotel Kimal
San Pedro de Atacama

From day one the welcome was warm and the individual rooms were private and peaceful. Being only one block from the main street was a plus. We had early tours every day but the hotel had a bagged breakfast/ snack bag ready for us every morning. It was a unique experience to start our visit to Chile!

Authenticity & Character
Location
Staff
Sevla
Cleanliness & Comfort
The beds were comfy and ability to open windows provided nice cross ventilation
Hotel Cabo De Hornos
Punta Arenas

The hotel is beautiful, the rooms are clean, and the beds are very comfortable. The hotel had a great restaurant with excellent food. The only slight negative was we asked for late checkout and they said we had until 1pm when we checked in but called our teens room at 1215pm the next day and told them they had to leave and locked us out of our room at 12 so we had to get new keys to get our stuff out of the room. Better communication at the front desk level would have avoided this issue.

Authenticity & Character
Location
Staff
Consistent communication between day and night teams about the agreed upon late checkout
Cleanliness & Comfort
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Mar 25, 2025

Hi Susan,

I'm happy to hear that both families had a great time during your 9-day trip getting to explore Atacama and the Patagonia 😊

I will pass along your praises to our guides and drivers that can really make an impact during trips and we are happy they were able to make a positive one for you! And thank you for the feedback about the hotels; it's super important for us to now how they're operating day to day so we can make improvements for future travelers.

Don't hesitate to reach out in the future for another trip to Chile. Maybe a visit to Easter Island? 🗿

All the best,
Jesse

Great planning. Poor execution.
Patagonia | Mar 16 - Mar 22, 2025

D
Daniel W.
Seattle, WA | Reviewed on Mar 23, 2025
I thought that the planning of the trip and the excursions were excellent. I also felt that the itinerary provided was done very well and was very straightforward and structured. I also enjoyed the hotel picks. What I didn’t like was the lack of support I received when there were disruptions to my itinerary due to weather. The individual I had to deal with (Joaquin) was not helpful and was not willing to work with me to get things back on track. I found his communication to be rude and... Read more

I thought that the planning of the trip and the excursions were excellent. I also felt that the itinerary provided was done very well and was very straightforward and structured.

I also enjoyed the hotel picks.

What I didn’t like was the lack of support I received when there were disruptions to my itinerary due to weather. The individual I had to deal with (Joaquin) was not helpful and was not willing to work with me to get things back on track. I found his communication to be rude and unprofessional - so much so that I had to escalate to get the support I needed.

Hotel Reviews
Senderos Apart & Suites
El Chaltén

Staff were amazing. Room was spacious and clean. It felt like a spa. The restaurant is also very good. I would definitely recommend this hotel and I would stay here again.

Authenticity & Character
Clean, spacious, luxurious
Location
It’s half a block to the main road and to all the restaurants, shops and trails.
Staff
Some of the nicest people I met. They were so helpful
Cleanliness & Comfort
One of the cleanest hotels I’ve stayed at. The bed was huge and the room was really nice.
Los Ponchos Hotel
El Calafate

A great place to be treated like you’re special. Everyone is so attentive and kind. The hotel feels so high end and luxurious.

Authenticity & Character
The hotel has amazing character. It feels both charming and luxurious. The staff have great attention to detail.
Location
It’s away from the downtown area so that could be a good thing or a bad thing depending on what you’re looking for.
Staff
Amazing staff. Very friendly and very attentive.
Cleanliness & Comfort
Very clean
Local specialist: Juan Ignacio Pissareff
Juan Ignacio
Juan Ignacio Pissareff
Local specialist in Buenos Aires | Replied on Mar 31, 2025
Hola Daniel,
Thank you for sharing your feedback with us. We're truly happy to hear that you enjoyed the planning of your trip, the excursions, and the hotel selections.
We’re very sorry to learn about the challenges you faced due to the weather disruptions and that you did not feel supported during those moments. That is certainly not the experience we want for our guest. We take your comments seriously and will be reviewing this internally to ensure we provide the best possible assistance... Read more

Hola Daniel,
Thank you for sharing your feedback with us. We're truly happy to hear that you enjoyed the planning of your trip, the excursions, and the hotel selections.

We’re very sorry to learn about the challenges you faced due to the weather disruptions and that you did not feel supported during those moments. That is certainly not the experience we want for our guest. We take your comments seriously and will be reviewing this internally to ensure we provide the best possible assistance in these situations.
We hope to welcome you back to Argentina someday for even more incredible experiences!
All the best :)