Responsible Travel S.A.

Francisco was wonderful in helping us plan this trip, lots of great suggestions...and when he was away on work he had a colleague interact and she filled his show very nicely. Overall they made is a very easy, smooth sailing trip!

We had excellent guides: Ángel in Santiago, Victoria in Atacama, and both Joaquín and Logan in Patagonia. Their professionalism and knowledge greatly enhanced our experience.
Unfortunately, the guides for the Salar in Atacama and Rapa Nui were very poor, which detracted from those parts of the trip.
The communication during the trip planning process was very good, and we appreciated the attention to detail at that stage. However, we were particularly dissatisfied with the constant schedule changes and delays during the trip, especially since we had emphasized that the trip included an elderly person, making punctuality crucial. Additionally, due to discrepancies between the final schedule and the original itinerary, some days became overly exhausting and lacked adequate rest.
Overall, given our experience, we found the trip to be expensive for what was delivered.

Activity Reviews

Santiago City Tour

Santiago

Angel was an amazing guide

Quality of Experience

Guides, Drivers and Staff

Transport

Visit to "Valle de la Luna " - Private tour

Chile

Victoria and the driver were wonderful guides

Quality of Experience

Guides, Drivers and Staff

Transport

Astronomical Tour - Atacama Desert

San Pedro de Atacama

Unfortunately, this activity began with a significant delay of nearly two hours, which resulted in one member of our group being unable to attend. It was far from ideal to plan this excursion, especially knowing we had an extremely early departure for Calama the next morning

Quality of Experience

Guides, Drivers and Staff

Transport

Magdalena Island - Penguin Encounter Half Day Tour

Chile

The visit to Magdalena Island was both entertaining and fascinating. However, we unfortunately encountered coordination issues with the transportation that morning

Quality of Experience

Guides, Drivers and Staff

Transport

Exploration Day in Torres Del Paine National Park with a Private Driver

Chile

This day was absolutely unforgettable, made even better by the company of our fantastic guide, Joaquín

Quality of Experience

Guides, Drivers and Staff

Transport

Welcome to Easter Island! - Transfer to the hotel

Chile

We used the hotel shuttle, transportation by KimKim was not included

Quality of Experience

Guides, Drivers and Staff

Transport

We used the hotel shuttle, transportation by KimKim was not included

Ahu Akivi & Tahai - Visit a Ceremonial Site - Private Group

Easter Island

Overall, for some reason, we didn’t feel the sense of awe we had expected when seeing the Moais. However, the island itself is far more beautiful than we imagined, and its people are absolutely wonderful. Unfortunately, our guide, David, left us quite disappointed and with many unanswered questions

Quality of Experience

Guides, Drivers and Staff

Transport

Rano Raraku Volcano & Anakena White Sand Beach - Private Tour

Easter Island

Overall, for some reason, we didn’t feel the sense of awe we had expected when seeing the Moais. However, the island itself is far more beautiful than we imagined, and its people are absolutely wonderful. Unfortunately, our guide, David, left us quite disappointed and with many unanswered questions

Quality of Experience

Guides, Drivers and Staff

We were very comfortable with the driver, but unfortunately, the experience with the guide was disappointing

Transport

Grey Glacier Round Trip Navigation

Chile

The excursion to Grey Glacier was a beautiful experience, but the walk along the beach proved to be exhausting for my mother, an elderly woman

Quality of Experience

Guides, Drivers and Staff

Logan, our guide and driver, was fabulous

Transport

Good Bye Easter Island - Flight to Santiago

Chile

This part of our trip was not organized by KimKim.

Quality of Experience

Guides, Drivers and Staff

Transport

Laguna Cejar, Ojos del Salar y Laguna Tebiquinche

Chile

We were disappointed with the guide

Quality of Experience

Guides, Drivers and Staff

Transport

Overall the planning of our Chilean trip with Kimkim was very easy. Tamar worked with us to develop an itinerary that provided seeing the highlights. He was very responsive to our questions. We also provided feedback on the accommodations and in some cases we provided the hotel that we wanted to stay at. The one disadvantage was that we were given a total price to pay and not an itemized summary. It would be helpful to understand the cost of each item as we may have reconsidered some activities.

Activity Reviews

Chilean Food Tour & Picnic with a View of Santiago

Santiago

Angel and Jennifer were excellent hosts on the Santiago food tour. I really enjoyed going to the local market and picking out food for a picnic. Angel is very knowledgeable about Santiago and provided us a lot of insights on daily life of locals. As a vegetarian, he made sure that all food stops had an option for me. At the end of the tour we had a picnic in the park beautifully prepared by Jennifer. Thank you for a great day!

Quality of Experience

O

Food

Guides, Drivers and Staff

Transport

Wine Tasting, Valparaiso and Viña del Mar- Private Tour

Chile

I enjoyed this small organic winery in the Casa Blanco wine region. Great wines!

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Chili from December 26 - January 8th with our family of five, was a huge disappointment because of the poor organization from KimKim.

The start of our trip was "Rocky" as we didn't receive our bags after spending several days trying to fly to Santiago, of which was no ones fault, but the person of whom picked us up at the hotel our first morning in Santiago to take us back to the airport to fly to Puerto Natales, had no information about our losing our bags and we couldn't communicate to our driver that we had to go to a certain part of the airport to retrieve them. We finally got ahold of Angel, our food tour person in Santiago and he translated the information to our driver. It was very stressful and should have been taken care of by KimKim.

We have used KimKim for another trip that was spectacular in Norway, while spending two weeks with the most spectacular guidance from our guide (Mathias) with KimKim. This current trip to Chili and Patagonia was abysmal in comparison. We had one miscommunication after the next and it was very apparent that KimKim was utilizing 1, 2 and 3 party groups to facilitate our trip. There were several times when we did not know who our contact was and we were contacting three different people at a time trying the get the situations worked out. After being picked up by our tour guide (Felipe) in Puerto Natales at the beginning of out trip, we had to tell him what was on our agenda. He had some kind of an idea with our touring the national park, but did not know anything about lunch and that it was to be provided. We had to wait 30 minutes at 2:30 in the afternoon, standing in the foyer of the restaurant to see what we were allowed to order and then waiting another 10 minutes to see if we had drinks provided.

On our second day in Puerto Natales, Felipe again didn't know that tix were already purchased for the boat ride to the French Valley for our trek to the Torres Del Paine, so I husband spent a good amount of time frantically trying to book tix finding out that the day was sold out!!! We decided that we would just drive straight to the boat to try to ask to please allow us on as this was our only day to trek, but then on our way heard from Pamela, via text that tix were already purchased for us. Very stressful.
We were unhappy with the accommodations in Puerto Natales as the Glacier Hotel was more like a banged up youth hostel. The bedding was visibly dirty in one of our rooms and there was actually a hole in one of the bathroom doors where it had been either kicked in or in someway damaged. We were moved to another room which was nicer, but still found the hotel unacceptable. The breakfast offered was sub par as well, with the only hot item being scramble eggs and everything else store bought, packaged pastries and the like. We did inform or original contact, Francisco that we were unhappy, but he informed us that because it was high season, this place was our only option. This is totally untrue as we called around and found several properties that were not booked.

We were so disappointed with the Glacier Hotel that we contacted Francisco and had our hotel in Puerto Varas changed after seeing it was of the same calibar hotel as the Glacier and was outside the city limits, where we would not be able to walk the town. We were charged an extra $500 and service fees to change to the new Hotel for three nights. Again Francisco said that he had to book the original hotel in Puerto Varas because of late booking, but this too wasn't true as we had no trouble booking at the Hotel Puelche of which we very much enjoyed, we could walk to town and loved the accommodations. When my husband looked back at communication with Francisco, my husband inquired why we were booked in this hotel, and we were told once again that it was an availability issue and we wouldn't want any other place, that this was "THE" place to stay.

Lastly, we were booked at the Hilton Hotel by the airport in Santiago for out last two nights of which is 15 to 30 min away from any sites and my husband contacted Francisco before we arrived in Chili about changing this hotel and never received a response from him.

We are a traveling family of five and have been to over 80 countries and now have the means to hire a company to assist us with planning trips and moving forward, will not employ KimKim for the job.

Considering the amount we paid for the trip to Chili, the return was abysmal.

We have many friends of whom travel and too, will not recommend your company to them as a source for travel.

Stephanie Drummond

Hotel Reviews

Hotel Glaciares

cesson sevigne

This is like an old youth hostel. Low budget place with very nice people running the front desk. The rooms were pretty clean, but bedding not and no mattress covers, just a very thin sheet.

Authenticity & Character

Bedding upgraded and mattress covers

Location

Walking to downtown

Staff

Very nice people all around

Cleanliness & Comfort

Our duvet covers were noticeably dirty and had no covers on them.

Park Plaza Santiago

Santiago

It was a middle of the road hotel.

Authenticity & Character

The bedding

Location

Staff

Cleanliness & Comfort

Activity Review

Santiago Food Tour & Cooking Class

Santiago

We love Angel and Jenny. We had a blast cooking and loved the food. Very sweet couple.

Quality of Experience

Guides, Drivers and Staff

Transport