Chile Travel Agents

Our local specialist, Jesse, did a wonderful job throughout! She was receptive to our ideas, chose locations and excursions that matched our interests, and was flexible and patient as we worked out the details for two couples--one pair of native Chilenos and one pair of English-speaking US citizens. She was available for last minute questions late at night and early in the morning. We felt well-taken care of the whole time. In terms of our experiences, our stay at Hotel Las Torres Patagonia was a splurge but was well worth it. The location inside the park was extraordinary, the rooms and food were exceptional, and the folks who worked there could not have been more welcoming. Two excursions stand out in our minds as experiences we will never forget. The first was the boat trip to Isla Magdalena to see the penguin colony there. Jesse reserved VIP tickets for us, which gave us an opportunity for good views, a nice snack, and personalized information from Guillermo, a guide from Fiordos del Sur. Another memorable tour was the day we spent hiking from Sarmiento to Amarga Lagoon in Torres del Paine National Park. Our guide, Pedro, with Patagonia Planet was fantastic! We appreciated his ability to speak both Spanish and English, the tour van with big windows that offered all of us a great view, and his patience and knowledge in answering the million questions we asked about the flora, fauna, geological features, and cultural history of the park. This trip really was the adventure of a lifetime, and we could not be more appreciative of the services Kimkim offered!

Hotel Reviews

Hotel Costanera

Puerto Natales

New and modern accommodations, a nice breakfast, and a friendly, helpful staff. The hotel was a little off the beaten path, but we were able to walk to the center of town, though getting an Uber was often more convenient. The location on the water was nice!

Authenticity & Character

The women who worked the front desk were welcoming and helped us to make dining reservations each evening.

Location

Not in the center of town.

Staff

The women who cooked and served breakfast could not have been friendlier.

Cleanliness & Comfort

Everything was clean and comfortable.

Hotel Las Torres Patagonia

Torres del Paine

The hotel is certainly pricey, but its location in the park was well worth the money. We could walk out the front door and immediately start trekking. It was also a warm and welcoming place to rest after a long day of adventures! Our reservation was "half-board," and the breakfasts and dinners were exceptional. Every staff member we encountered went out of their way to be helpful.

Authenticity & Character

Location

Right in the park! We could hike to the base of the towers.

Staff

Cleanliness & Comfort

Great showers!

Activity Reviews

Penguin Colony on Magdalena Island

Chile

Seeing penguins up close was amazing! Although all visitors to the island are required to stay on the paved path, we never felt herded or rushed. The walk was self-paced, and a number of guides were spread out during the walk to answer questions and give more information.

Quality of Experience

Guides, Drivers and Staff

The guide, Guillermo, who was assigned to the upper deck, set up a big map that helped us to visualize where we were and what made that route on the Straits of Magellan so special.

Transport

Safety was a primary concern of the staff, which we appreciated. The seating was comfortable, and the big windows allowed us to have clear views as we travelled.

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

This trip was disappointing. Our tour was for just the four of us, but the small SUV we rode in required that one of us sit up front with the driver, while the other three sat in the back, with someone in the middle seat. Not ideal for looking out the windows, which was a big part of this driving tour. Two of us were native Spanish speakers with good English, and two of us were native English speakers who know a little Spanish. Our guide was fluent in Spanish, but his English was definitely not fluent. The result was that he spent 90% of the time conversing with the Chileans, and much less time talking with the English speakers. It was frustrating when we had questions. That being said, we visited some beautiful parts of the park, places we never would have seen if we had been driving on our own.

Quality of Experience

Food

We had box lunches which were very good.

Guides, Drivers and Staff

A guide for English speakers who is truly fluent in English.

Transport

A larger vehicle with bigger windows.

Hike from Sarmiento Lake to Amarga Lagoon

Chile

The route was amazing and so was Pedro, our guide!

Quality of Experience

The route offered us extraordinary view of both Los Cuernos and Los Torres. Seeing guanacos and native birds was a thrill, as was seeing the cave paintings and imagining those who traveled this route before us.

Food

Box lunch was convenient and delicious.

Guides, Drivers and Staff

Pedro was SO knowledgeable and shared his knowledge generously in both English and Spanish. He was also extremely responsive to our needs and abilities.

Transport

Nice big van with big, clean windows.

Boat Tour to Balmaceda & Serrano Glaciers

Chile

Full disclosure: The day we took this tour could not have been wetter. It poured rain the whole time, and everyone on the boat was soaking wet before we were finished. It limited the views of this incredibly scenic place. The windows were steamed up, and most people never went out on the decks because it was raining so hard.

Quality of Experience

Food

Everything. We stopped at an "estancia" for lunch. It seemed more like an event venue, a giant room filled with tables. The wait staff was insufficient for the number of people they were trying to serve. We waited forever to be served, making the lunch take hours. The food was poor. The specialty of the house--lamb--was dry and overcooked. What a disappointment! We would have preferred to have skipped this part of the experience altogether.

Guides, Drivers and Staff

There was little in terms of a guide. The narration came over a loud speaker, and because of the noise level of conversation on our deck, we could hardly hear what was being said.

Transport

Toda la organización, respuesta rápida, información, calidad de los hoteles, muy buena y muy recomendable.
Lo único que falló, fue el auto que nos fue a buscar a Pta. Arenas, no era para 4 pasajeros, viajamos apretados y algo incomodos. El guía aunque muy amable y servicial no tenía dominio del inglés lo que dificultó conocer los lugares visitados. Esto se hizo más evidente cuando nos tocó un guía muy instruido y con dominio de inglés en el último día de en Pto. Natales.

Jesse did a fantastic job coordinating my trip. It was easy to communicate with her in advance of the trip. When I got in country, everything ran smoothly. All of the guides and drivers showed up as expected in the right location and on time, the excursions were a lot of fun, and the hotels were as expected. I had no reason to be in contact with her while in country, which is exactly what one would hope to be the case. My only recommendation would be to let the traveler know in advance of the formal entry requirements/forms for Easter Island. I learned through the LATAM website that I needed some special documentation for Easter Island. That made me a little nervous and would have been niceto know in advance. Aside from that, flawless!

Hotel Reviews

Hotel Director Vitacura

Santiago, Vitacura, Región Metropolitana

Easter Island Eco Lodge

Hanga Roa

Wasn't the best hotel but I intentionally skimped on this hotel to save money. So I got what I paid for.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Took a little bit to understand how to get hot water. Had a couple days of cold water at first. Had a broken light in my room that took a while to get fixed. I couldn't get the screen door in the back of my room to lock--not sure if it did. But again, as expected for a two-star hotel.

Holiday Inn Santiago - Airport Terminal

Santiago

Activity Reviews

Orongo Morning Tour and Ahu Akivi Afternoon Tour

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Easter Island Highlights Tour

Easter Island

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Trekking in Easter Island

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Santiago City Tour - Private

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

I had a fantastic time in Chile and was given huge amounts of reassurance from having local people who I could access via Whatsapp throughout my trip. As a woman travelling on my own in South America I felt safe and organised. There were a couple of hiccups but these were resolved quickly by the team who were prompt in their responses and professional. I generally organise my own trips but I didn't have time on this occasion and I was pleasantly surprised by what I could fit in by handing the responsibility over to someone else!

I have nothing but FANTSTIC things to say about KimKim, Responsible Travel, and the entire team that helped us plan and bring to life an amazing trip to Chile. The KimKim platform is excellent for communicating and planning travel; Both Tamir and Cami were super responsive during the planning process, filled with suggestions and advice about what to see and do during our time in Chile. Once we arrived in Santiago, we were met by our extraordinary guide, Angel, our on-the-ground local expert resource and friend. Angel was incredibly welcoming, knowledgable, flexible and creative in his approach to sharing his country and culture with us. He was very responsive to our needs, and totally game for unusual requests (like a mid-winter swim in the ocean!). We had four weeks of travel in Chile, and things went very, very smoothly; KimKim dealt with all the bookings (lodging, transport, tours), and Angel and the KimKim team were always there for us to answer questions or provide us with additional information. Santiago was the base out of which we traveled, so we were able to connect with Angel throughout our time in Chile. Angel is, quite simply, a fantastic guide, and he’s now a good friend. We look forward to returning to Chile and reconnecting with him!

Many thanks to the KimKim team for all their help in making our Chile adventure so epic!

Hotel Reviews

Hotel Diego de Velazquez

Santiago

Super friendly and helpful staff. Great location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ultramar

Valparaíso

wonderfully welcoming place, quiet location.

Hotel Gomero

Hanga Roa

Beautiful place, run by two wonderful sisters. Lush landscapes, large and comfortable room. Super helpful folks.

Hotel Lady Florence Dixie

Puerto Natales

great location, basic comfortable room, a bit noisy

Hotel La Casa de Don Tomás

San Pedro de Atacama

So beautiful, an oasis in San Pedro de Atacama. The grounds are peaceful, especially loved the platform beneath the trees, for lounging / meditating.

Activity Reviews

Chilean Food Tour & Picnic with a View of Santiago

Santiago

Fantastic! Touring the markets with Angel was the perfect introduction to Chile. Gastronomic bliss! Really really enjoyed the beautiful sunset picnic above the city. Hospitality from the heart!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Valparaiso and Viña del Mar- Shared Tour

Chile

Large bus group tour to Valparaiso was good. Street art was great.

Quality of Experience

Guides, Drivers and Staff

Transport

Astronomical Tour - Atacama Desert

San Pedro de Atacama

Communication breakdown led to us not being informed about tour cancellation because of sky cover. Tour went the following day. Beautiful time in the desert, moon was bright so star-gazing was just OK.