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Vio Travel

Vio Travel is the first virtual Destination Management Company in Asia/Pacific, offering a hand-picked selection of the region's best travel experiences, unique hotels, and travel packages. With our innovative booking platform, we help travelers easily create unforgettable holidays, whether they are looking for a short trip or a multi-day, multi-country package.

At Vio Travel, our mission is to help travelers connect with amazing local experiences. Our curated collection includes hundreds of unique experiences, transfers, flights, and a carefully chosen selection of unique properties across 12 countries. We believe in offering personalized, one-of-a-kind experiences that immerse travelers in the culture and beauty of the region, leaving them with memories that will last a lifetime.

Vio Travel is part of the following groups: Japan Travel Agents, Australia Travel Agents, Cambodia Travel Agents

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Top itineraries and travel advice
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Recent Trip Reviews for Vio Travel

Best experience beggining The Year!
Australia | Dec 31 - Jan 12, 2025

Stephanie
Stephanie D.
Flagami, FL | Reviewed on Jan 18, 2025
Everything was on brief! We really enjoyed our trip to Australia and New Zealand! The hotels, tours, communications with contacts, flights was perfect! Vicky was the best Specialist! Always in contact and answering every question! We will be happy to do other trip with kimkim! Read more

Everything was on brief! We really enjoyed our trip to Australia and New Zealand! The hotels, tours, communications with contacts, flights was perfect! Vicky was the best Specialist! Always in contact and answering every question! We will be happy to do other trip with kimkim!

Hotel Review
Fable Auckland
Auckland

The room was without windows and the next door was a storage room, very noisy. The gym was a mini mini gym too…. Not to comfortable / nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Laneways of Melbourne
Laneways of Melbourne
Melbourne
Quality of Experience
Guides, Drivers and Staff
The guide was ooutstandinggg! She knows every single córner!!
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 19, 2025

Thank you so much for your kind words Stephanie! I’m delighted to hear that your trip to Australia and New Zealand was such a success.

It was a true pleasure being part of your journey and ensuring everything ran smoothly. I’m so glad you enjoyed the experience. Wishing you many fond memories to look back on!

Warm regards,
Vicky

Amazing 2 weeks in Australia
Australia | Dec 21 - Jan 4, 2025

Sytske
Sytske S.
Hong Kong SAR China | Reviewed on Jan 18, 2025
Organizing this trip was very easy. Vicky responded quick when we had questions or wanted to adjust the itinerary.
We loved the Great Barrier reef tour and spending New Year's eve in Sydney.
Brisbane has a nice relaxed vibe which we loved, whereas Sydney is energizing and vibrant.
Read more

Organizing this trip was very easy. Vicky responded quick when we had questions or wanted to adjust the itinerary.
We loved the Great Barrier reef tour and spending New Year's eve in Sydney.
Brisbane has a nice relaxed vibe which we loved, whereas Sydney is energizing and vibrant.

Hotel Reviews
Adina Apartment Hotel Brisbane
Brisbane

Lovely hotel, perfect for family with a nice view. Close to South bank. The room has a cozy feel and a nice, playful layout.

Authenticity & Character
Loads of character and cozy rooms
Location
Close to Southbank
Staff
Very friendly and helpful
Cleanliness & Comfort
Room was cleaned daily
Alamanda at Palm Cove by Lancemore
Palm Cove

Big rooms, suitable for family, be aware that there are only stairs going to higher level. You need to carry your own suitcases up. Reception seems not to be always attended. Rooms spacious, but not very cozy.

Authenticity & Character
Rooms are not very cozy. It's like getting an apartment and then it's up to you (reception unattended)
Location
Close to the beach
Staff
Handing over keys but that's it
Cleanliness & Comfort
No daily cleaning or making beds
Activity Reviews
Lone Pine Koala Sanctuary and Brisbane River Cruise
Lone Pine Koala Sanctuary and Brisbane River Cruise
Brisbane

Lovely place to go and see koala's and feed kangaroos.

Quality of Experience
Guides, Drivers and Staff
The guide on the boat had lots of stories
Transport
We went by boat
 Dolphin Feeding Day Cruise to Tangalooma Island Resort on Moreton Island
Dolphin Feeding Day Cruise to Tangalooma Island Resort on Moreton Island
Brisbane

This trip didn't meet our expectations. The snorkeling around the wrecks was nice. But there is not sufficient time on the island to do other activities (like atv, sand tobogganing etc). And then there was no dolphin feeding at all, while that's in the title of this cruise.

Sunlover Reef Cruises Cairns Great Barrier Reef Experience  (departs Cairns)
Sunlover Reef Cruises Cairns Great Barrier Reef Experience (departs Cairns)
Australia

Wow! Definitely worth doing this cruise. Clear waters, loads of activities, also for people who don't want to go snorkeling. Food was okay. We just loved it!! Highlight of our trip!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Classic Kuranda
Classic Kuranda
Palm Cove

We loved the sky way!!! Very impressive! Wish we had taken the sky way both ways!! Train is fun, but less view.

Quality of Experience
Guides, Drivers and Staff
Transport
Premium Daintree & Cape Tribulation Day Tour
Premium Daintree & Cape Tribulation Day Tour
Australia

We were a bit disappointed only seeing 1 crocodile on the Daintree river cruise and we expected to see more about the indigenous people in Cape Tribulation. Be aware this trip involves a lot of traveling by van. We loved the place where we had lunch, very good food and lovely place.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

Impressive to see the nature reserve and especially if you go on a trail to Wentworth waterfall.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 18, 2025

Thank you so much for your feedback Systske.
I am glad your family had a great time and I appreciate your feedback, especially on your Alamanda stay and the tangalooma day trip.
Thanks again and All the Best
Vicky

13 Day Australia Tour
Australia | Dec 29 - Jan 10, 2025

SHRIHARI
SHRIHARI K.
Hong Kong SAR China | Reviewed on Jan 12, 2025
We had an amazing 13 day tour of Sydney, Port Douglas and Melbourne during Dec 24-Jan 25 arranged via Kim Kim Tours. Special thanks to Ms Vicky who made sure all travel arrangements were made to our satisfaction. Hotel accommodations were perfect. Vicky was also very responsive during out travel days and was easily accessible to us via WhatsApp to answer last minute questions and reservations for tourist activities. I would highly recommend Kim Kim and especially Ms. Vicky if you happen... Read more

We had an amazing 13 day tour of Sydney, Port Douglas and Melbourne during Dec 24-Jan 25 arranged via Kim Kim Tours. Special thanks to Ms Vicky who made sure all travel arrangements were made to our satisfaction. Hotel accommodations were perfect. Vicky was also very responsive during out travel days and was easily accessible to us via WhatsApp to answer last minute questions and reservations for tourist activities.

I would highly recommend Kim Kim and especially Ms. Vicky if you happen to be planning a tour to Australia.

Hotel Reviews
Port Douglas Peninsula Boutique Hotel
Port Douglas

Excellent hotel with super easy access to the beach and shopping/ restaurant .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Voco Melbourne Central, IHG Hotel
Melbourne
Authenticity & Character
Location
City center location made it easy to walk anywhere within central district
Staff
Cleanliness & Comfort
Vibe Hotel Darling Harbour
Sydney
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Outer Barrier Reef from Reef Marina - Port Douglas
Outer Barrier Reef from Reef Marina - Port Douglas
Port Douglas
Quality of Experience
Guides, Drivers and Staff
Transport
Kuranda Scenic Railway and Skyrail Rainforest Cableway with Down Under tours
Kuranda Scenic Railway and Skyrail Rainforest Cableway with Down Under tours
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Phillip Island Penguin Parade Small Group Eco Tour
Phillip Island Penguin Parade Small Group Eco Tour
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
The AC in the bus provided for our tour group was not functioning which made half of the day very stressful fighting the heat and humidity. The transport company should really pay attention to the conditions of their vehicles.
Blue Mountains Small Group Tour
Blue Mountains Small Group Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Daintree Rainforest,Cape Tribulation,Mossman Gorge Small-Group from Port Douglas
Daintree Rainforest,Cape Tribulation,Mossman Gorge Small-Group from Port Douglas
Port Douglas
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Panoramic Sydney Sights - Half Day Tour
Panoramic Sydney Sights - Half Day Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Laneways of Melbourne
Laneways of Melbourne
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
 Great Ocean Road Small Group Eco tour
Great Ocean Road Small Group Eco tour
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
The quality of buses can be improved . This is a +13 hour trip. The buses used are very small for a 24 people group. In summer days, AC in the buses is not able to cope up. See review of Philip island for more details
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 12, 2025

Thank you so much Shri and Shilpa.
It was such a pleasure planning your trip and I am so pleased you had such a great time.
Thank your for your lovely feedback.
All the best
Vicky

Forever Customer!!!
Australia | Dec 15 - Jan 3, 2025

Roanne
Roanne A.
Los Angeles, CA | Reviewed on Jan 08, 2025
I can’t recommend KimKim enough! From the very start, they made the entire planning process so easy. I had no idea where to start or what to do for my family, but their team put together an amazing itinerary that fit our needs perfectly. Looking back, I wouldn’t change a thing—it was exactly the trip we wanted without even knowing it. Every hotel was booked correctly without a single issue, our tours were the right balance of fun and relaxation, and traveling between destinations was a... Read more

I can’t recommend KimKim enough! From the very start, they made the entire planning process so easy. I had no idea where to start or what to do for my family, but their team put together an amazing itinerary that fit our needs perfectly. Looking back, I wouldn’t change a thing—it was exactly the trip we wanted without even knowing it.

Every hotel was booked correctly without a single issue, our tours were the right balance of fun and relaxation, and traveling between destinations was a breeze. It was so nice to just enjoy the experience without stressing over logistics.

I’m so glad we used KimKim, and I’ll absolutely book with them again for future trips. If you're looking for a stress-free way to plan an unforgettable vacation, this is the way to go!

Major props to our coordinator, Vicky, who was incredibly responsive and made my family and me feel well taken care of.

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 08, 2025

Hi Roanne,

Thank you so much for your kind words! It was an absolute pleasure helping you plan this trip for your family. I’m so happy to hear that the itinerary was exactly what you needed and that everything went smoothly, from the hotels to the tours and transfers.

I loved working with you to create a vacation that balanced fun and relaxation, and I’m thrilled that it turned out to be just what you were hoping for

Thank you again for trusting me with your trip and for sharing your amazing feedback! 😊

Fantastic Experience thanks to kimkim
Australia | Nov 9 - Nov 23, 2024

Pam
Pam R.
Los Angeles, CA | Reviewed on Jan 06, 2025
Everything about our experience with kimkim was absolutely amazing. Our specialist Vicky was very responsive and chock-full of great ideas and recommendations for our diverse travel group, and because she knew the area so well, was able to make perfect suggestions for us. We were a little indecisive at first and she was extremely accommodating and always fast to respond and give alternatives. The trip we found ourselves on was truly a dream, each day we kept saying "this is the best day",... Read more

Everything about our experience with kimkim was absolutely amazing. Our specialist Vicky was very responsive and chock-full of great ideas and recommendations for our diverse travel group, and because she knew the area so well, was able to make perfect suggestions for us. We were a little indecisive at first and she was extremely accommodating and always fast to respond and give alternatives. The trip we found ourselves on was truly a dream, each day we kept saying "this is the best day", and having had all of the reservations made for us allowed us to simply enjoy each other's company and take it all that Australia and New Zealand had to offer! Which is a LOT!!! We have already recommended kimkim to friends and will definitely use the service again. Thank you for making an intergenerational trip extremely memorable.

Hotel Reviews
The Star Grand Hotel and Residences Sydney
Pyrmont, Sydney

Impressive, perfect location and excellent customer service

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Swiss-Belsuites Victoria Park Auckland
Auckland

Roomy, modern fantastic views in a great location!

Authenticity & Character
Location
Walkable to many attractions, great view of the sky tower!
Staff
We had an issue with our dryer and the person on duty helped us out immediately.
Cleanliness & Comfort
The rooms were very large with nice closets and large bathrooms.
The Glebe Apartments
Queenstown

Absolutely loved this hotel, the kitchen was very well appointed, living area was delightful, nice balcony overlooking a central garden courtyard that was so beautiful and peaceful. We were told there would be construction and to potentially expect noise, but we didn't experience any inconvenience the entire trip, in fact it was one of the most tranquil places we stayed. The rooms were large, nice closet space, heated floors in the bathroom! It was decorated so nicely that it literally felt like a home away from home!

Authenticity & Character
Charming courtyard and warm and welcoming decor
Location
Very walkable to the city center with shopping and restaurants as well as to the ski lift.
Staff
Cleanliness & Comfort
Lounging in the living room felt just like being at home!
Vision Cairns Holiday Apartments
Cairns

Odd smell upon arrival, didn't feel particularly clean, beds were TINY and there was little to NO decor at all. Only positive experience here was the person at reception - she was very kind. Also - it was nice to have a washer and a dryer.

Authenticity & Character
Extremely outdated and almost zero decor
Location
Very walkable
Staff
Front desk staff was very kind
Cleanliness & Comfort
Strange odor, living room felt unclean, beds were tiny, closet was tiny, bathroom needs racks for towels
Activity Review
Sydney Bridge Climb Summit
Sydney Bridge Climb Summit
Sydney

We felt very well taken care of and safe during the entire activity, and enjoyed every minute of it, especially the sense of accomplishment at the end!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 06, 2025

Thank you so much for sharing your wonderful experience Pam! It was truly a pleasure working with you to create a trip that everyone could enjoy. I’m so glad to hear that the journey felt like a dream and that each day brought new highlights—Australia and New Zealand really are spectacular destinations!

Your kind words about my recommendations and responsiveness mean the world to me. Helping you navigate the planning process and making sure the trip suited everyone in your group was my goal, and I’m thrilled it all came together so beautifully.

Thanks again
Vicky

We had a great experience working with Kimkim...
Australia | Dec 22 - Jan 4, 2025

U
Udaya R.
San Jose, CA | Reviewed on Jan 06, 2025
We had a great experience working with Kimkim and our guide Vicky. She was very helpful in providing us prompt responses and suggestions when we asked questions and helped plan our trip to our needs and specifications. Highly recommend them for custom trip planning and saving time researching new areas. Vicky was very knowledgeable and provided guidance based on her own experience as well as reading about or calling places. Read more

We had a great experience working with Kimkim and our guide Vicky. She was very helpful in providing us prompt responses and suggestions when we asked questions and helped plan our trip to our needs and specifications. Highly recommend them for custom trip planning and saving time researching new areas. Vicky was very knowledgeable and provided guidance based on her own experience as well as reading about or calling places.

Hotel Reviews
Mantra on Little Bourke

The room we stayed was a 2 BR which was not needed for our family as our little ones are comfortable to co sleep so we only mainly used one of them. The hotel was very conveniently located near China town and had great choices for food and shopping at walking distance. The parking was very tight so mid size cars would need caution to park in and out. We did not use the free breakfast option since there were a lot of new places we wanted to try, the spread seemed like a standard continental breakfast.

Authenticity & Character
Location
Close to restaurants and shopping
Staff
Cleanliness & Comfort
Reef View Hotel
Whitsunday Islands, Queensland

Nice hotel with beach access and views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Apollo Bay Motel and Apartments, BW Signature Collection
Apollo Bay

We only stayed for a few hours overnight and didn't spend enough time. The apt/hotel seemed reasonably well equipped with everything like a kitchenette and separate living space and bedrooms.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Great Barrier Reef Full Day Adventure
Great Barrier Reef Full Day Adventure
Hamilton Island

The guided snorkeling we did was very good and the guides were great. Wish there was more time on the pontoon for activities.

Private Heli -  Discover the Whitsundays Heart Reef & Whitehaven Beach Stopover
Private Heli - Discover the Whitsundays Heart Reef & Whitehaven Beach Stopover
Hamilton Island

Expensive but great experience flying over the GBR. It would be nice to have an hour at least on Whitehaven Beach since 30 minutes seemed too short

 Puffing Billy & Healesville Sanctuary & Chocolaterie
Puffing Billy & Healesville Sanctuary & Chocolaterie
Melbourne

The train experience was good. There was some confusion about the starting time of our tour but it was sorted out and we went on the right one. There was no space for our baby's stroller which was a surprise and they hadn't mentioned beforehand that it wasn't allowed. We managed with putting it in front near drivers seat. There wasn't enough time at the Healesville Sanctuary to see the full park. This trip would be better if the guides suggested to have lunch before Healesville or if it was provided like a box lunch. The lines at the lunch places were long and there was no time for both lunch and seeing the places. The chocolaterie could've been lesser time. The driver didn't explain much in the drive and there were several wildlife on the drive which would've been nice to have some explanation for new tourists

Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

This was a great tour but the weather was too foggy to see much of the place. The driver James had forgotten the car seat but was kind to make quick arrangements for it. He described the area well and gave input on general places to visit as well. James knew the area well and took us to good restaurants and stop points that were not crowded.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 06, 2025
Hi Udaya
Thank you so much for your kind words about your experience with Kimkim and me! It was a pleasure assisting you in planning your trip and tailoring it to your needs. I’m thrilled to hear that you found the process seamless and appreciated the recommendations I provided.
Your detailed insights about the accommodations, activities, and tours are incredibly valuable. It’s great to hear that you enjoyed many aspects of your trip, from the guided snorkeling at the Great Barrier Reef to...
Read more

Hi Udaya
Thank you so much for your kind words about your experience with Kimkim and me! It was a pleasure assisting you in planning your trip and tailoring it to your needs. I’m thrilled to hear that you found the process seamless and appreciated the recommendations I provided.
Your detailed insights about the accommodations, activities, and tours are incredibly valuable. It’s great to hear that you enjoyed many aspects of your trip, from the guided snorkeling at the Great Barrier Reef to the views at the Reef View Hotel and the unique experience of Puffing Billy. I’m sorry to hear about some of the challenges you encountered, like timing at Healesville Sanctuary and stroller arrangements—it’s helpful feedback that I’ll keep in mind for future plans.
Thank you again for trusting me with your travel plans, and all the best for 2025
Warm regards,
Vicky

Vicky is the best!
Australia | Dec 21 - Jan 2, 2025

Dan
Dan H.
Newark, NJ | Reviewed on Jan 05, 2025
Our guides in Melbourne were excellent - Walter with Around and About, Josh with Oceania Tours Melbourne & especially Shelley Cohney, who did the Jewish Melbourne tour. Let me also add that Vicky didn't have an existing vendor for a Jewish Melbourne tour, but she happened to stumble upon the most knowledgable tour guide about Jewish life and history in Australia. On two occasions we asked Vicky to swap out or cancel scheduled tours on just over 24 hour notice and she managed to get us full... Read more

Our guides in Melbourne were excellent - Walter with Around and About, Josh with Oceania Tours Melbourne & especially Shelley Cohney, who did the Jewish Melbourne tour. Let me also add that Vicky didn't have an existing vendor for a Jewish Melbourne tour, but she happened to stumble upon the most knowledgable tour guide about Jewish life and history in Australia. On two occasions we asked Vicky to swap out or cancel scheduled tours on just over 24 hour notice and she managed to get us full refunds, which we really appreciated. The only negative thing I can say is that I wish Vicky had given us more of a heads up about what the Edge experience at the Melbourne Skydeck was, as had we known, we would have told her NOT to book that for us. Without Vicky, our trip would't have been anywhere near as amazing as it ended up being, and I would HIGHLY recommend her to anyone booking a trip to Australia!

Hotel Reviews
Rydges Melbourne Hotel
Melbourne

Hotel was great. Having the living room area was a nice plus. My only complaint was that there was no way to attach a Fire TV stick to the TV in the bedroom as there was no way to access the back of the TV given the way the TV was mounted to the wall. The kids really liked the pool and pickleball court.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
I saw a mouse in the lobby (and discretely pointed it out the to the staff).
Pullman Cairns International
Cairns

The kids really liked the pool. We loved that breakfast was included, and it was excellent (the kids really liked the juicer). Balconies in the rooms were a plus.

Authenticity & Character
Location
Very close to all of our activities.
Staff
Cleanliness & Comfort
Novotel Darling Harbour

Lobby was great - kids loved the foosball table. Pool was also great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Great Ocean Road and 12 Apostles Bus Tour, Plus Otway Zipline Experience
Great Ocean Road and 12 Apostles Bus Tour, Plus Otway Zipline Experience
Melbourne

We were lucky to be the only ones on the tour that day. I know it wasn't set up as a private tour, but that was an added bonus.

Quality of Experience
Guides, Drivers and Staff
Walter was great!
Transport
He had wifi on his vehicle, which was awesome.
Phillip Island & Moonlit Sanctuary
Phillip Island & Moonlit Sanctuary
Australia

The kids loved Moonlit Sanctuary - especially the opportunity to feed the kangaroos and wallabies. I note that our tour guide was nice enough to give a cup of kangaroo/wallaby food to the two families on the trip that had kids (including ours), which was a nice touch (it seems as though whatever membership his tour company has for the sanctuary includes 2 cups of food per visit). Our tour guide Josh, was great.

Quality of Experience
Everything was great!
Guides, Drivers and Staff
Josh did a great job.
Transport
Jewish Melbourne
Jewish Melbourne
Melbourne

I have to give very high marks both to Vicky for not only arranging this tour in the first place (she told me she hadn't previously booked a Jewish Melbourne tour and didn't have a go to vendor, and she managed to find the most knowledgeable possible guide with respect to Jewish Melbourne and Australian Jewish history in general) and to our tour guide Shelley Cohney, who was absolutely fantastic.

Quality of Experience
Guides, Drivers and Staff
Shelley seemingly knows everyone in the Melbourne Jewish Community and tailored the experience to our needs and preferences. She even kept the tour going for an extra hour to ensure we had time for everything she thought we should see.
Transport
Her car was great - no complaints.
Cape Tribulation & Daintree Wilderness - FULL DAY TOUR
Cape Tribulation & Daintree Wilderness - FULL DAY TOUR
Australia

The kids loved the Port Douglas Wildlife Habitat.

Quality of Experience
The kids loved getting to interact with the Australian animals!
Guides, Drivers and Staff
Our guide/driver was very knowledgeable and passionate about the rainforest and its conservation.
Transport
Vehicle was clean and comfortable.
Sunlover Reef Cruises Cairns Great Barrier Reef Experience  (departs Cairns)
Sunlover Reef Cruises Cairns Great Barrier Reef Experience (departs Cairns)
Australia

Great experience, although similar to what I was expecting given that I had visited the great barrier reef 20 years ago.

Quality of Experience
All the reef stuff was great, but the food could have been better.
Food
Food could have been better, would like to see a few more options, although I realize they have limited space and it is hard to get thing out there.
Guides, Drivers and Staff
Transport
The third floor of the boat was very hot.
Kuranda Scenic Railway and Skyrail Rainforest Cableway with Down Under tours
Kuranda Scenic Railway and Skyrail Rainforest Cableway with Down Under tours
Australia

We definitely preferred the skyrail to the train.

Quality of Experience
Guides, Drivers and Staff
Transport
I didn't love the railroad but the rest of the transportation was great.
Cairns Lagoon
Cairns Lagoon
Cairns

It was fun to see this great public space, and a good thing to do on Christmas, since so many things were closed.

Quality of Experience
Sydney Bridge Climb Summit
Sydney Bridge Climb Summit
Sydney

This was the kids favorite activity of the entire trip and it was one of the main reasons for the timing of the trip - I did the Bridgeclimb in 2004 and so I wanted to wait until my son was old enough and tall enough to go back and do it with my kids.

Quality of Experience
It is an amzaing unique activity that you can't do anywhere else in the world!
Guides, Drivers and Staff
All of the staff was great!
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Jan 09, 2025
Thank you so much for your thoughtful feedback Dan. I am so pleased you had such a fantastic time in Melbourne and enjoyed the tours with Walter, Josh, and Shelley. I’m so glad Shelley’s expertise brought Jewish Melbourne to life for you.
I also appreciate your kind words about my efforts to accommodate those last-minute changes. Flexibility is key when it comes to making sure your trip is as perfect as possible, and I’m so pleased everything worked out smoothly and our partners could assist...
Read more

Thank you so much for your thoughtful feedback Dan. I am so pleased you had such a fantastic time in Melbourne and enjoyed the tours with Walter, Josh, and Shelley. I’m so glad Shelley’s expertise brought Jewish Melbourne to life for you.
I also appreciate your kind words about my efforts to accommodate those last-minute changes. Flexibility is key when it comes to making sure your trip is as perfect as possible, and I’m so pleased everything worked out smoothly and our partners could assist in this instance

As for the Edge experience at Melbourne Skydeck, I sincerely apologize for not giving you a clearer heads-up about what to expect. I’ll make sure to provide more detailed information going forward.

It was truly a pleasure helping you plan your trip, and I’m so grateful for your recommendation. If you ever decide to visit Australia again (or explore New Zealand!), I’d be thrilled to assist you.

Warm regards,
Vicky 🌏✨

Memorable family trip to Tokyo, Kyoto, and Nara
Japan | Dec 28 - Jan 3, 2025

Macy
Macy A.
San Jose, CA | Reviewed on Jan 04, 2025
We had the most memorable family trip to Tokyo, Kyoto, and Nara. Leny listened to everything we wanted and seamless curated the best guides, travel accommodation and suggestions for shooing, restaurants, cultural experiences and excursions. Would definitely use Kim Kim again. Read more

We had the most memorable family trip to Tokyo, Kyoto, and Nara. Leny listened to everything we wanted and seamless curated the best guides, travel accommodation and suggestions for shooing, restaurants, cultural experiences and excursions. Would definitely use Kim Kim again.

Hotel Review
Dusit Thani Kyoto

Close to the train station and centrally located. Lovely hotel and room. Most helpful staff.

Authenticity & Character
Location
10 walk from train station
Staff
Cleanliness & Comfort
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Jan 04, 2025

Hi Macy,

Thank you so much for your wonderful feedback! I’m so happy to hear that your family had a memorable trip to Tokyo, Kyoto, and Nara. It was a pleasure curating the perfect itinerary for you, and I’m glad the guides, accommodations, and experiences met your expectations. It’s always a joy to help create special memories for families.

I look forward to helping you plan your next Japan trip in the future :)

Best regards,
Leny

First Time to Japan!
Japan | Dec 17 - Dec 26, 2024

Amy
Amy L.
West Saint Paul, MN | Reviewed on Dec 31, 2024
My husband and I traveled from the US to Japan over the course of ten days in December 2024. We are fairly well traveled but felt like navigating Japan on our own was over our heads. There were no fully guided tours for the dates we were traveling and we'd heard about Kimkim and decided to give it a try. We are SO glad we did! Leny was very responsive the entire planning process but even more so when we go to Japan. When we landed we were greeted by our private driver -just as Leny had... Read more

My husband and I traveled from the US to Japan over the course of ten days in December 2024. We are fairly well traveled but felt like navigating Japan on our own was over our heads. There were no fully guided tours for the dates we were traveling and we'd heard about Kimkim and decided to give it a try. We are SO glad we did!

Leny was very responsive the entire planning process but even more so when we go to Japan. When we landed we were greeted by our private driver -just as Leny had arranged! This was so comforting as we were jet-lagged, unsure of cultural customs and hoping that all would go smoothly once arriving in Japan.

Without question, having Leny and the Kimkim team readily available for us made our amazing trip even more enjoyable. Leny took the time to really learn what we wanted from our trip-both in terms of sights and financially. The hotels were what we were expecting if not nicer and it was fantastic not having to worry about payments/reservations/check-outs as kimkim had taken care of it.

Activities were also well suited to our interests, although we may have chosen to go at a slower pace, we did feel like we got good value for the money we spent. Probably the most valuable for us was support navigating the bullet train and mass transit across the country and especaially the subway system within Tokyo. The support Leny gave us with transporation was worth it!

Looking online at the hotels, activities and transportation, we would have paid less coordinating the trip on our own. The additional amount spent to have kimkim work out the itinerary -which seemed to be an additional 20% - was well worth it in our minds.

We LOVED Japan and can't wait to go back again. Had we not had the support of Leny and the Kimkim team we surely would have found the trip less enjoyable and much more anxiety filled. Thank you!!

Hotel Reviews
THE KANZASHI TOKYO ASAKUSA

We loved this hotel. The room was small as we expected, but well appointed and everything we needed was in the room, including a hair dryer :) The bathroom was spotless and the shower was wonderful. We also felt the location was great for first time sight seeing and ideal for the first few nights in Tokyo as it was not noisy or overly crowded in the surrounding areas. Breakfast was also very good. We would stay here agian.

Authenticity & Character
Location
So close to Senso-ji temple and shrine and good food!
Staff
checkin, check out and breakfast were all fast and efficient. Staff were friendly
Cleanliness & Comfort
cleanliness was fantastic. The only complaint was that the pillows were quite hard.
Hotel Resol Trinity Kyoto
Kyoto

This is such a classy hotel! The restaurant and breakfast were outstanding! Could not have had a nicer spot to dine nor better food for breakfast. Very well done! The room clean, the beds very comfortable and the shower hot and easy to use. Loved the windows in the room. Gave light without compromising privacy. The front desk folks were exceptional, including the woman who helped forward our bags on to Osaka and the young gentleman who suggested Yonefuku for dinner the night of Dec 21, 24, when we were very tired and very hungry (and the restaurant was hosting a performer). THANK YOU! Excellent staff, comfort and good location. We would stay again!

Authenticity & Character
Location
Staff
Referral to Yonefuku on 12/21/24, help with shipping luggage to Osaka
Cleanliness & Comfort
beds were very comfortable, heating was accurate, shower was nice
Koyasan Syukubo Ekoin
Wakayama-ken

This hotel was nice, but not ideal for us. It was the most expensive of our trip and although it was quite large, all the modern amenities and lack of clear information on how to use them was dissappointing. The private bath looked so lovely in the pictures, but was too difficult and frustrating to use in real life. We also did not realize we could have eaten breakfast and dinner in our room- whcih did have a lovely table and full dining area. So instead we ate in the main lodge - May not have been a problem in summer or spring, but in December it was quite cold in the lodge and uncomfortalble. Finally, the room has in floor heating as well as furnace heating. It was around 28 Celsius in our room all night as we could not find clear instructions to cool down the room. This is likely one of the nicer accomodations in Koyasan, but we would not choose to go back as the price was quite high and we were not able to use the ammenities offered as instructions in English wer unavaible or were unclear.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Room amenities need clearer instructions in English. Thermostat very difficult to use.
Vessel Inn Shinsaibashi

If you like to be in the middle of the action, this is an excellent hotel for you! We were happy with the location, but it was a bit noisy and smaller than many small rooms we stayed at in Japan. We had a corner room which seemed larger than other rooms, but the bed by the window was cool and drafty in the winter and the curtain blew on you when sleeping. The bathroom and amenities were very nice. No breakfast was included which was okay, but would have been nice. Location was very good for us as there were a ton of dining and shopping options nearby, as well as a quick walk to Namba station (which also has fantastic shopping) - including Don Quijote, but otherwise we might plan to stay somewhere else next time we are in Osaka.

Authenticity & Character
Location
Namba station, Don Quijote
Staff
Cleanliness & Comfort
drafty near the window
the b ginza

the b ginza was a nice hotel for our last night in Japan as the subway option to get to Haneda Airport the next day was very straight-forward. We appreciated the location, the quietness and the welcome beverage upon check in. The shower in the room was amazing and we were able to figure out all the shower instructions quickly. Beds were comfortable and pillows were soft and so comfortable. The layout of the room meant that one person did not have acess to a bedside table and we were surprised that there was no phone to call reception in the room. We did not have breakfast as we don't love pancakes which seemed to be the only complimentary breakfast item. Overall, location is nice, but we may choose to stay somewhere else if we return to Ginza, Tokyo again.

Authenticity & Character
Location
Subway station was very close
Staff
staff seemed a little overwhelmed and weren't quick to greet us when we came to the desk
Cleanliness & Comfort
Great shower and beds
Activity Reviews
Half-Day Tokyo Tour with English-Speaking Guide
Half-Day Tokyo Tour with English-Speaking Guide
Tokyo

Shino greeted us promptly in the morning and was very kind and friendly. We appreciated her welcome gift the night before as well. This tour was our first of the trip and her English skills were put to the test with our many questions about culture, education, politics and religion. We so appreciated her helping us navigae the subway system and showing us the highlights of Tokyo. A four hour guided tour was plenty for our first day in Tokyo and gave us the confidence to try to navigate on our own a little more. Thank you, Shino for your patience, knowledge and guidance AND for the great pictures you took! The one thing we may suggest is adding a small stop for a snack or drink as we were famished by the time the tour was done at 1300.

Quality of Experience
Guides, Drivers and Staff
Transport
So helpful to use the subway with someone on the first day of our trip
Hidden Gem Food & Whiskey Night Tour near Roppongi
Hidden Gem Food & Whiskey Night Tour near Roppongi
Tokyo

This tour was fun and Ellen was a great tour guide, but it was a little long for us- especially on the first day of our tour after another 4 hour guided tour. We apprecitated trying Wagyu beef (and did not need to eat it again as it was not our favorite). We loved talking to the chef and appreciated Ellen's interpreting for us. The whiskey spot was super fun and nice to try the japaneese whisky. The most fun was meeting Ellen's older lady restaurant owner and watching her cook for us and explain how she makes her food.

Quality of Experience
Guides, Drivers and Staff
Transport
We like to walk, but may have been okay to use taxi for some of the walking after a long day of tours.
Sushi making class in Tsukiji fish market with Pro sushi chef
Sushi making class in Tsukiji fish market with Pro sushi chef
Tokyo

Fuka Fuji was fantastic and her English and understanding of both Japaneese and USA culture was so helpful. We really enjoyed going grocery shopping with her and learning how to get the best items for our meal. The meal was also excellent and LOTS of food. Sake tasting was fun, but wasn't necessary for this class. We very much enjoyed our time with Fuka- We do think the class could be done in three hours. Four was maybe too long for what we did, but we were lucky that it was just the three of us

Quality of Experience
Guides, Drivers and Staff
Transport
We walked which we like, so no tranport needed
Full Day Kyoto and Nara Tour with English-Speaking Guide
Full Day Kyoto and Nara Tour with English-Speaking Guide
Japan

Mana was a lovely guide for our full day tour. Knowing that we were quick walkers and liked to see as much as we could, she paced the day very well for us. We feel like we got to see a lot this day! We also appreciated Mana's help navigating the travel to and from Nara as well as the other sights in Kyoto. The temples and shrines we saw that day were incredible. We particularly apprecitated Nara, not only because of the cute deer, but the temple and the HUGE buddha and gate were stunning. One of the things we most appreciated was Mana teaching us basic phrases and numbers in Japaneese. We used these things a ton on our trip and her presentation of them was fantastic. You can tell she's been a teacher before and we learned so much from her! Finally, we apprectiated Mana walking us back to our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Taxiing help us see the most. The train ride was nice
Welcome to Koyasan!
Welcome to Koyasan!
Koyasan

Sadly, this was our least favorite activity. We wish we would have had more time in Tokyo, Kyoto or Osaka instaed of the journey to and from Koyasan. We also felt that the trip between kyoto and koyosan back to osaka was a lot and made the time at Koyasan feel rushed. The staff and amenities at Syukubo Ekoin were okay, but we felt staff were a little young and unclear about where different activities were located, how dinner and breakfast were typically done and how to use amenites. Overall, we felt that the length of the journey to and from Koyosan wasn't worth what we missed in other parts of Japan that we liked better. We recognize that we had asked for a temple stay and probably should have done more research before committing to this particular activity/trip. We appreciated seeing traditional buddhist practices, but would have skipped it knowing how much of the trip it would use up.

Quality of Experience
Guides, Drivers and Staff
Staff at Temple seemed unorganized. There was no specific person to ask so we interrupted the office staff often to get infomation
Transport
Interesting to take the Furnicular to Koyasan and all mass transport staff were helpful. Overall, too much travel for this activity
Sayonara Japan!
Sayonara Japan!
Tokyo

We loved being back in Tokyo and Ginza was a nice last stop, although we liked other areas of Tokyo better - including Asakusa, Shibuya, Rippongi. Being fairly independent travelers, we liked not having something specific planned for us and were happy to walk to a well reputed sushi restaurant for our last night in Tokyo. Our favorite spots were Asakusa, Cappiness Cafe in Tokyo, All things Kyoto including Hotel Resol Trinity, Arashiyama and the amazing sushi lunch we had there. Highlights for us were the lovely Japaneese people and culture of walking, cleanliness, efficiency, quiet, and a sense of gratitude and respect for others. THIS is what makes us want to return, not to mention the food! Amazing quality and diversity of food was so fun for us!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Japan | Replied on Dec 31, 2024
Happy New Year, Amy and Jon! I’m so glad to hear you had such a wonderful time in Japan. It was a pleasure working with you to plan your trip, and I’m thrilled that everything—from the private driver to the hotels and activities—went so smoothly. I’ve noted your feedback about the temple stay and will make sure to share it with the hotel. I’m especially happy that the transportation support helped ease the stress of navigating trains and subways. Japan can be a bit tricky to get around at... Read more

Happy New Year, Amy and Jon! I’m so glad to hear you had such a wonderful time in Japan. It was a pleasure working with you to plan your trip, and I’m thrilled that everything—from the private driver to the hotels and activities—went so smoothly. I’ve noted your feedback about the temple stay and will make sure to share it with the hotel.

I’m especially happy that the transportation support helped ease the stress of navigating trains and subways. Japan can be a bit tricky to get around at first, but it sounds like you both embraced the adventure and had an unforgettable experience.

Thank you again for sharing your feedback and kind words—they truly mean a lot! I’ll also keep your feedback about the pace in mind for next time, and I’d love to help you plan another trip to Japan when you’re ready. Wishing you both an amazing year ahead!

Amazing anniversary trip in Hamilton Island and Brisbane
Australia | Nov 18 - Nov 23, 2024

S
Stephane C.
Canada | Reviewed on Dec 02, 2024
We originally contacted kimkim to help with a 5-day trip we wanted to take in Australia after a cruise returning to Sydney. Our specialist Vicky was amazing throughout: she offered multiple itineraries as we defined together what we were looking for, and we ended up following her advice to go to Hamilton Island and we are so glad we did! It was every bit the paradise Vicky described it to be - from the amazing views to the superlative Beach Club accommodations and the laid-back atmosphere at... Read more

We originally contacted kimkim to help with a 5-day trip we wanted to take in Australia after a cruise returning to Sydney. Our specialist Vicky was amazing throughout: she offered multiple itineraries as we defined together what we were looking for, and we ended up following her advice to go to Hamilton Island and we are so glad we did! It was every bit the paradise Vicky described it to be - from the amazing views to the superlative Beach Club accommodations and the laid-back atmosphere at the vacation island. We finished with 1.5 days in Brisbane where Vicky had great recommendations and a fun river cruise planned for us. Every part of the trip was planned out meticulously and went without a hitch, from transfers to airfare and hotel bookings. Communication was alway easy and quick. We're so glad we found kimkim and Vicky for our trip and would recommend working with them without hesitation. Thanks!

Hotel Reviews
Hamilton Island Beach Club
Hamilton Island
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina Apartment Hotel Brisbane
Brisbane
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Explore Hill Inlet - Half Day
Explore Hill Inlet - Half Day
Hamilton Island
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Dec 02, 2024
Hi Stephane, Thank you so much for your kind words! I’m so pleased to hear that your trip to Hamilton Island and Brisbane was everything you hoped for and more. It was a pleasure working with you to create the perfect itinerary, and I’m so glad you enjoyed the laid-back atmosphere and stunning views at the Beach Club. I love it there, too! It’s wonderful to know that everything went smoothly from start to finish, and I’m happy the river cruise was a highlight of your time in Brisbane. I... Read more

Hi Stephane,

Thank you so much for your kind words! I’m so pleased to hear that your trip to Hamilton Island and Brisbane was everything you hoped for and more. It was a pleasure working with you to create the perfect itinerary, and I’m so glad you enjoyed the laid-back atmosphere and stunning views at the Beach Club. I love it there, too!

It’s wonderful to know that everything went smoothly from start to finish, and I’m happy the river cruise was a highlight of your time in Brisbane. I truly appreciate your trust in me to plan your trip, and I’m delighted to hear that you’d recommend working with Kimkim.

I hope you have many more amazing adventures ahead!

Warm regards,
Vicky