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Authentic Ecuador

We specialize in the Ecuadorian territory and the Galapagos Islands. The focus is on immersive experiences with a mix of classic attractions in an innovative way and off-the-beaten-track destinations and activities.

Our goal is to convert our travelers from passive consumers into active participants. Yes, you’ll also see the highlights of the country, but you will immerse into its nature, interact with its people, taste its flavors, and experience some adrenaline-loaded adventures if you wish to!

We would like you to capture the essence of Ecuador in all its facets, mixing main attractions with off-the-beaten-track experiences, which makes each trip unique and avoids over-tourism. Join us on an unforgettable trip and expect the unexpected!

Authentic Ecuador is part of the following groups: Ecuador Travel Agents, Galapagos Islands Travel Agents

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Top itineraries and travel advice

Recent Trip Reviews for Authentic Ecuador

I contacted kimkim to help craft a custom iti...
Ecuador | Apr 4 - Apr 10, 2025

Scott
Scott G.
San Jose, CA | Reviewed on Apr 16, 2025
I contacted kimkim to help craft a custom itinerary with a guide spend almost a week hiking in the Ecuadorian Andes. The kimkim staff was professional and responsive. Most importantly, they contracted an independent local guide who spoke excellent english and specialized in hiking trips. During the trip we had to adjust the itinerary based on road conditions after a very strong storm closed the road to one of our our planned overnight stay locations. Alternative accommodations were... Read more

I contacted kimkim to help craft a custom itinerary with a guide spend almost a week hiking in the Ecuadorian Andes. The kimkim staff was professional and responsive. Most importantly, they contracted an independent local guide who spoke excellent english and specialized in hiking trips.

During the trip we had to adjust the itinerary based on road conditions after a very strong storm closed the road to one of our our planned overnight stay locations. Alternative accommodations were made seamlessly, and it was great to see that the kimkim folks and our local guide were on the same page and kept us in the loop.

My one change would probably be to find a location closer to Chimborazo outside of Riobamba instead of staying in town. The town is not terribly clean and fairly noisy. While our time there was completely fine, l would suggest this improvement for the next group interested in doing a trip similar to ours.

Lastly, I can't say enough good things about our local guide Milton. He really made our trip special and we will treasure our time together for a long time.

Hotel Reviews
Mansion Santa Isabella
Riobamba

While the Andalusian style is nice, the staff was only moderately helpful and the room overlooking the street was very noisy.

Authenticity & Character
Location
Staff
The weekend staff was not terribly friendly or helpful. It didn't seem like they enjoyed their job very much.
Cleanliness & Comfort
Santa Lucia House - Forum
Cuenca

Wonderful staff, great location, and a lovely interior. Our room was situated at the front of the hotel, so we heard som street noise, but the large sitting room just outside our room more than made up for it. Breakfast was good. We really appreciated they adjusted their breakfast schedule to accommodate us leaving early in AM on two different occasions.

Authenticity & Character
Lovely traditional Andalusian style.
Location
Less than 5 minutes to the town center.
Staff
Everyone we met was friendly and helpful
Cleanliness & Comfort
Activity Reviews
Explore Cotopaxi National Park
Explore Cotopaxi National Park
Ecuador

We totally lucked out to see the mountain. Great hikes to the Rifugio and around the lake.

Quality of Experience
Guides, Drivers and Staff
Transport
We used a local driver for the last part of the drive.
Explore the Quilotoa Lagoon
Explore the Quilotoa Lagoon
Ecuador

The hike around the crater is terrific. There is some steep vertical in the first quarter of the hike going counterclockwise, so be ready for that.

Quality of Experience
Food
Guides, Drivers and Staff
Our guide Milton recommended going counterclockwise, which was totally the right call.
Transport
We made a decision the night before to stay in Chugchilan instead of Isnilivi. Not only were we closer to the lake the next day, but we luckily avoided a major landslide that would have kept us from getting to Quilatoa at all.
Cuenca City Tour
Cuenca City Tour
Ecuador

Cuenca is a special town. We were fortunate that our guide Milton was from there, so we totally benefitted from having a local experience.

Quality of Experience
Meeting our guides family.
Food
Guides, Drivers and Staff
Milton's family was awesome.
Transport
Cajas National Park
Cajas National Park
Ecuador

Who knew Scotland was in Ecuador. This is a very special place to hike.

Quality of Experience
We lucked out on the weather. Go early!
Guides, Drivers and Staff
Transport
Local specialist: Angie Maldonado
Angie
Angie Maldonado
Local specialist in Quito - Ecuador | Replied on Apr 16, 2025
Hi Scott, Thank you so much for your kind words. I’ll make sure to share them with Milton and the rest of our team. I’m very happy to hear that, despite the changes due to the heavy storm in Isinlivi, you had a great trip seeing the Cotopaxi volcano, hiking around the Quilotoa crater, discovering the beautiful Cuenca and the Cajas National Park, tasting our local food, and experiencing our culture in each place you visited. I love the photos you upload! I’m sure you have fond memories of... Read more

Hi Scott,

Thank you so much for your kind words. I’ll make sure to share them with Milton and the rest of our team. I’m very happy to hear that, despite the changes due to the heavy storm in Isinlivi, you had a great trip seeing the Cotopaxi volcano, hiking around the Quilotoa crater, discovering the beautiful Cuenca and the Cajas National Park, tasting our local food, and experiencing our culture in each place you visited. I love the photos you upload!

I’m sure you have fond memories of our country, and hopefully, you’ll visit us again in the future.

I really appreciate your note about your stay in Riobamba; it is very helpful for us to continue improving our services, and I’ll definitely consider that in our new itineraries.

Wishing you all the best!
Angie & the team

Thank you, Paola, for helping us with our ama...
Galapagos Islands | Mar 21 - Mar 30, 2025

CHRISTINE
CHRISTINE E.
Chicago, IL | Reviewed on Apr 04, 2025
Thank you, Paola, for helping us with our amazing trip to Galapagos and Quito!
Some highlights:
- Cooking class in Quito
- Quito city tour with Christian - terrific guide! As was his uncle ;)!
- Santa Cruz highland tour with visit to tortoises!
- Trip to Bartolomé island
- Isabella snorkeling at Los Túneles - Luis was a terrific guide. We learned a lot from him
- Biking in National Park on Isabella - Thank you to John!
The hotel accommodations were all wonderful
- La Casona de La...
Read more

Thank you, Paola, for helping us with our amazing trip to Galapagos and Quito!
Some highlights:
- Cooking class in Quito
- Quito city tour with Christian - terrific guide! As was his uncle ;)!
- Santa Cruz highland tour with visit to tortoises!
- Trip to Bartolomé island
- Isabella snorkeling at Los Túneles - Luis was a terrific guide. We learned a lot from him
- Biking in National Park on Isabella - Thank you to John!

The hotel accommodations were all wonderful
- La Casona de La Ronda in Quito
- Ikala Galapagos on Santa Cruz
- La Casita de la Playa on Isabella

Only hiccup was not knowing we needed to pay the National Park Fee when we landed in Baltra Airport in Santa Cruz. Would recommend making that clear to future travelers! Thank you!

Chris

Hotel Reviews
La Casona de La Ronda
Quito

Friendly staff, good breakfast, great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ikala Galapagos Hotel
Puerto Ayora

Beautiful pool and rooms! Wonderful restaurant view!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Casita de la Playa
Puerto Villamil

BEAUTIFUL Location and view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Quito City Tour - Middle of the World
Quito City Tour - Middle of the World
Quito

Christian was a wonderful guide. Loved our day in Quito.

Quality of Experience
Guides, Drivers and Staff
Transport
Quito Cooking Class
Quito Cooking Class
Galapagos Islands

One of our highlights! Really fun - chef is passionate about Ecuadorian food. Excellent dinner

Quality of Experience
Guides, Drivers and Staff
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Transfer to Quito Airport, Arrival to Galapagos & Highlands of Santa Cruz
Galapagos Islands
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking & Snorkeling at Las Tintoreras
Kayaking & Snorkeling at Las Tintoreras
Galapagos Islands
Quality of Experience
Guides, Drivers and Staff
Snorkeling/kayaking guide struggled with English - would have liked more information about the animals
Transport
Excursion to an uninhabited island
Excursion to an uninhabited island
Galapagos Islands

Beautiful day - long boat ride

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking Sierra Negra Volcano
Hiking Sierra Negra Volcano
Galapagos Islands

We had a rainy day, so we couldn't hike past the first view point.

Quality of Experience
Guides, Drivers and Staff
Guide struggled a bit with English - would have like a bit more information.
Transport
Snorkel at Los Túneles
Snorkel at Los Túneles
Galapagos Islands

Best experience on our trip!

Quality of Experience
Food
Guides, Drivers and Staff
Luis was the best!
Transport
Local specialist: Paola Vera Feijoo
Paola
Paola Vera Feijoo
Local specialist in Quito | Replied on Apr 15, 2025
Hi Chris, Thank you so much for your lovely message! It truly makes my day to hear that you, Tom, and Suzie had such a wonderful trip to the Galápagos and Quito. I’m so happy you enjoyed all the special moments, from the cooking class and the city tour with Christian to the amazing island adventures with Luis and John. I’m also really glad to hear you were happy with the hotels, each one was chosen with care, and it's great to know they added to your experience. And thank you for the note... Read more

Hi Chris,

Thank you so much for your lovely message! It truly makes my day to hear that you, Tom, and Suzie had such a wonderful trip to the Galápagos and Quito. I’m so happy you enjoyed all the special moments, from the cooking class and the city tour with Christian to the amazing island adventures with Luis and John.

I’m also really glad to hear you were happy with the hotels, each one was chosen with care, and it's great to know they added to your experience.

And thank you for the note about the National Park Fee. That’s super helpful, and I’ll definitely make sure to point that out more clearly for future travelers.

It was such a pleasure helping you plan this adventure, and I hope our paths cross again on another trip someday :)

Warmest wishes,
Paola

Planning with Kimkim and the local agency in ...
Ecuador | Mar 10 - Mar 18, 2025

P
Padina P.
Canada | Reviewed on Mar 25, 2025

Planning with Kimkim and the local agency in Ecuador was a great choice. It made our life super easy and everything was immaculately planned for and organized. Paola was super responsive and kind in her communications. Her local team did their best to make our stay memorable and we especially enjoyed our local tour guide, Jose, in Quito. The activites we did and places we visited were well selected for our family and we enjoyed them very much.

Local specialist: Paola Vera Feijoo
Paola
Paola Vera Feijoo
Local specialist in Quito | Replied on Mar 27, 2025

Thank you so much, Padina! It was truly a pleasure helping plan your trip, and I’m so happy to hear that you and your family had a wonderful time. I’ll be sure to share your kind words with Jose and the rest of our local team :) Wishing you and your family many more amazing adventures ahead!
Best, Paola

great trip
Galapagos Islands | Feb 5 - Feb 15, 2025

Thomas
Thomas L.
Palm Coast, FL | Reviewed on Mar 08, 2025
would do again, Paola was very informative and made the trip easy Read more

would do again, Paola was very informative and made the trip easy

Hotel Reviews
Ibis Styles El Malecón
Guayaquil

excellent service and room perfect great restaurants near by and boardwalk

Authenticity & Character
Location
location was perfect
Staff
Cleanliness & Comfort
Casa de Nelly
Puerto Baquerizo Moreno

not the best

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cally Galapagos
Puerto Villamil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lava House Galapagos
Puerto Ayora

this was a beautiful place clean great breakfast and staff were amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Galapaguera Tortoise Reserve
Galapaguera Tortoise Reserve
Galapagos Islands
Local specialist: Paola Vera Feijoo
Paola
Paola Vera Feijoo
Local specialist in Quito | Replied on Mar 27, 2025

Thank you, Tom! I’m so glad to hear that I could help make your trip easy. It was a pleasure assisting you! Wishing you and Jill many more amazing adventures ahead :)

Outstanding Service
Galapagos Islands | Feb 25 - Mar 3, 2025

A
Abby S.
New Orleans, LA | Reviewed on Mar 06, 2025
The service that we received from Mathias, our local specialist was nothing short of spectacular. We had to abort a previous trip due to illness. Mathias worked with us for 2 years, assisting us in getting our travel insurance money and rebooking our trip. He stayed in contact with us over the course of the booking process and also once we were in country. He even made a special trip to take us for dinner at the airport during a long layover. I would strongly recommend him for any travel you... Read more

The service that we received from Mathias, our local specialist was nothing short of spectacular. We had to abort a previous trip due to illness. Mathias worked with us for 2 years, assisting us in getting our travel insurance money and rebooking our trip. He stayed in contact with us over the course of the booking process and also once we were in country. He even made a special trip to take us for dinner at the airport during a long layover. I would strongly recommend him for any travel you are considering!

Hotel Reviews
La Casona de La Ronda
Quito

Lovely hotel. Lots of old city charm. Excellent service. Delicious omelette for breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Archipel I
Guayaquil - Ecuador

We were happy to go on a small ship so that we would not be overrun with people. The ship has a nice layout with plenty of room to roam about. The food was good with many different choices. The only negative would be the intermittent hot water for showers.

Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Mar 16, 2025
Dear Abby, Thank you so much for your kind words! I'm truly happy that you were finally able to come to Ecuador this year for your Galapagos cruise and that you had such a great experience. It was a pleasure assisting you throughout the process, and I’m glad everything worked out in the end after almost two years of trip interruption. It was also wonderful to finally meet you and Steve in person—I really enjoyed our dinner together! I just wish Steve could have tried more of the local... Read more

Dear Abby,

Thank you so much for your kind words! I'm truly happy that you were finally able to come to Ecuador this year for your Galapagos cruise and that you had such a great experience. It was a pleasure assisting you throughout the process, and I’m glad everything worked out in the end after almost two years of trip interruption.

It was also wonderful to finally meet you and Steve in person—I really enjoyed our dinner together! I just wish Steve could have tried more of the local specialties, but I’m sure he made up for it on board the ship. Thanks as well for pointing out the issue with the intermittent hot water; I’ll be forwarding your remarks to the cruise operator.

I truly appreciate your recommendation and wish you many more amazing travels ahead!

All the best,
Mathias & the Authentic Ecuador Team

Very Well-planned Trip
Galapagos Islands | Feb 6 - Feb 21, 2025

J
Joseph P.
Chicago, IL | Reviewed on Mar 03, 2025

Very well-planned trip. KimKim allows you to easily tailor your holidays to your tastes. We have done three trips with KimKim, and we have been very satisfied with each of them. Also, they seem to have a knack for finding very good guides.

Local specialist: Paola Vera Feijoo
Paola
Paola Vera Feijoo
Local specialist in Quito | Replied on Mar 05, 2025

Dear Joseph, Thanks so much for the awesome review! I'm so glad to hear that you’ve had such great experiences with us. It’s always a pleasure helping tailor your trips to your tastes, and I’m happy the guides have been a standout for you. May your next adventures be just as amazing and memorable as the ones you've had so far. Best wishes, Paola

Ecuador- 2 weeks of stunning beauty and unforgettable activities
Galapagos Islands | Feb 6 - Feb 21, 2025

Christine
Christine P.
Canada | Reviewed on Feb 24, 2025
Ecuador has so much to offer- from the sights of Quito- with amazing walking tours and dining experiences, to hiking Cotopaxi volcano, trekking through Diablo waterfall and the beauty of the cloud and rainforests…..and then topped off with the Galápagos Islands. Paola at Authentic Ecuador executed our 2 weeks flawlessly choosing wonderful hotels (GO Hotel and Kuyana Lodge were particular highlights) and paired us with an exceptional guide (Danny was attentive, knowledgable, friendly and... Read more

Ecuador has so much to offer- from the sights of Quito- with amazing walking tours and dining experiences, to hiking Cotopaxi volcano, trekking through Diablo waterfall and the beauty of the cloud and rainforests…..and then topped off with the Galápagos Islands. Paola at Authentic Ecuador executed our 2 weeks flawlessly choosing wonderful hotels (GO Hotel and Kuyana Lodge were particular highlights) and paired us with an exceptional guide (Danny was attentive, knowledgable, friendly and anticipated our every need). They ensured that we were well prepared for our upcoming activities and were intuitive about the cadence of our day, ensuring the itinerary fit our needs and preferences perfectly. We experienced great dining, stunning photo ops, and activities that spanned breathtaking hikes, soaks in hot mineral springs and heart stopping swinging out over rocky cliffs! Many thanks to Paola…… From the initial planning process to our last day (where she quickly adjusted to changes in our departure plans) we felt well informed and supported. I will cherish this Ecuadorian experience for years to come!

Hotel Reviews
Go Quito Hotel
Quito

Well appointed hotel with friendly and professional staff. Room is large and comfortable. Breakfast buffet is exceptional along with the ground floor restaurant (excellent Ecuadorian food with generous portions). The neighbourhood is safe with walking options day or night.

Authenticity & Character
Beautiful new hotel- not a character location
Location
Nice area for walking.
Staff
Really good staff- front desk and porters very friendly; security on site; waitresses prompt and helpful
Cleanliness & Comfort
Room was very well appointed and clean.
Holiday Inn Quito Airport, an IHG Hotel
Tababela

Good hotel very close to the airport with comfortable rooms, nice restaurant and charming pool area. Staff are very helpful and friendly. Exceeded my expectations.

Location
Close to airport…nothing to do outside of the hotel as on a highway to the airport
Staff
Great staff….all interactions were positive
Cleanliness & Comfort
Samari Spa Hotel
Baños

Large room with comfortable bed and large bathroom/shower. The grounds are beautiful with fruit trees, colourful gardens and a wonderful pool and spa area. Breakfast was good and friendly staff with a welcome traditional beverage on arrival. We stayed on election day, so the atmosphere was very quiet during our stay.

Authenticity & Character
Room was very charming and huge.
Location
Beautiful grounds and spa area.
Staff
Friendly and professional
Cleanliness & Comfort
No concerns…..
Kuyana Amazon Lodge
Archidona

This was a wonderful and unique experience. Our accommodations (individual unit) was well appointed with floor to ceiling views of the rainforest and the sounds of nearby water. The grounds are stunning with a lovely pool area, lit pathways and gorgeous gardens mixed in with the local natural rainforest. Sitting on our patio offered us views of butterflies, rainforest birds and a delightful Wooly monkey, who has a residence on the property. The activities (night walk, rainforest boat tour to local indigenous group, and chocolate making class) were informative and great fun! Meals are healthy, fresh and delicious. The staff were attentive.

Authenticity & Character
Breathtaking location within the rainforest
Staff
Professional and attentive staff
Cleanliness & Comfort
Beautiful and comfortable accomodations
La Casona de La Ronda
Quito

Nice hotel in excellent location filled with character. Good restaurant onsite with many options including international and Ecuadorian cuisine. Breakfast offered a variety of options. Our room was very large and charming. The hotel is quiet and visually appealing.

Authenticity & Character
Beautiful hotel with a lot of charm.
Location
Very close to landmarks in central Quito. Follow the maps and advice of the staff to ensure you stick to secure routes.
Staff
Informative and attentive staff
Cleanliness & Comfort
Very comfortable.
Local specialist: Paola Vera Feijoo
Paola
Paola Vera Feijoo
Local specialist in Quito | Replied on Feb 25, 2025
Dear Christine, Thank you so much for your wonderful review! It truly makes me so happy to hear that you had such an incredible time in Ecuador. From exploring Quito’s lively streets to hiking Cotopaxi and soaking in the beauty of the rainforest, it sounds like you embraced every adventure to the fullest. Danny will be delighted to hear your praise—I’ll be sure to pass it along! I loved curating an itinerary that matched your style, and it’s wonderful to know that the balance of adventure,... Read more

Dear Christine,

Thank you so much for your wonderful review! It truly makes me so happy to hear that you had such an incredible time in Ecuador. From exploring Quito’s lively streets to hiking Cotopaxi and soaking in the beauty of the rainforest, it sounds like you embraced every adventure to the fullest.

Danny will be delighted to hear your praise—I’ll be sure to pass it along! I loved curating an itinerary that matched your style, and it’s wonderful to know that the balance of adventure, relaxation, and great dining made for an unforgettable journey.

Wishing you and Joseph many more amazing travels, and if Ecuador ever calls you back, I’d love to help you plan another unforgettable adventure :)

Best wishes,
Paola

The trip was absolutely amazing! The cooking ...
Galapagos Islands | Jan 17 - Jan 27, 2025

Carolyn
Carolyn O.
Ashburn, VA | Reviewed on Feb 10, 2025
The trip was absolutely amazing! The cooking class in Quito with Denis was delicious and fun. We enjoyed visiting the markets with Denis and he is so knowledgeable and fun.
Once aboard My Angel, the service was incredible ( as were all the smooth transfers). I loved the hot chocolate and towels when we got back from snorkeling.
The amount of wild life we saw was amazing! Sea lions, penguins, sharks, rays, turtles, tortoises, frigate birds, iguanas and blue footed boobies!!!!
Andre our...
Read more

The trip was absolutely amazing! The cooking class in Quito with Denis was delicious and fun. We enjoyed visiting the markets with Denis and he is so knowledgeable and fun.
Once aboard My Angel, the service was incredible ( as were all the smooth transfers). I loved the hot chocolate and towels when we got back from snorkeling.
The amount of wild life we saw was amazing! Sea lions, penguins, sharks, rays, turtles, tortoises, frigate birds, iguanas and blue footed boobies!!!!
Andre our guide was incredible. So funny, knowledge and just a pleasure to be around!
Paula did a fabulous job with dining room, bar etc. Housekeeping was fabulous. You take a nap, come back to room and beds been made again! So clean.
The food was very delicious! The entire staff was so responsive and helpful.
My only suggestion would be to organize the bar tab in a better way than writing down in paper and handing you the bill right before departing. Luckily I noticed that we were charged for 3 bottles of champagne instead of 2 and adjustments were made.

Otherwise, it was an incredible trip of life time. Thanks so much

Hotel Review
M/Y Galapagos Angel
Galapagos
Authenticity & Character
Incredible crew, incredible guide ( Andre), and food was delicious
Location
The boat was awesome
Staff
The smoothness of transfers, hot chocolate and towels after snorkeling, food delicious, housekeeping wonderful
Cleanliness & Comfort
You take a nap, come back to room and someone’s made up your bed. Very clean!
Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Feb 14, 2025
Hi Carolyn, Thank you so much for your glowing review! I’m thrilled to hear that you had an amazing time and that the trip was everything you had hoped for (and maybe more). It was a pleasure working with you to organize this adventure for your group - you make a great tour leader! I’ll be sure to pass along your feedback to everyone involved, including the cooking class team, as well as the cruise staff. They will be so happy to hear how much you enjoyed the experience. I also appreciate... Read more

Hi Carolyn,

Thank you so much for your glowing review! I’m thrilled to hear that you had an amazing time and that the trip was everything you had hoped for (and maybe more). It was a pleasure working with you to organize this adventure for your group - you make a great tour leader!

I’ll be sure to pass along your feedback to everyone involved, including the cooking class team, as well as the cruise staff. They will be so happy to hear how much you enjoyed the experience. I also appreciate your suggestion regarding the bar organization and will forward it to the cruise operator for their consideration in the future.

Wishing you many more unforgettable trips ahead!

All the best,
Mathias and the Authentic Ecuador crew

Michelle was great. Helped make the cotipaxi ...
Galapagos Islands | Jan 17 - Jan 27, 2025

K
Keith L.
Los Angeles, CA | Reviewed on Jan 28, 2025

Michelle was great. Helped make the cotipaxi trip fun even though we were not aclimented to the altitude. Andreas was excellent. Had great knowledge and was always enthusiastic.

Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Feb 14, 2025
Hi Keith, Thank you for your kind words! We’re so glad to hear that you had a great time and that both Mishell and Andrés contributed to making your trip special. I’ll be sure to share your feedback with them - they’ll really appreciate it! I understand that tackling Cotopaxi’s altitude early in the trip may have been challenging. While we generally advise allowing more time to acclimate, this was the only possible day for the excursion. Thankfully, for those in good health, including your... Read more

Hi Keith,

Thank you for your kind words! We’re so glad to hear that you had a great time and that both Mishell and Andrés contributed to making your trip special. I’ll be sure to share your feedback with them - they’ll really appreciate it!

I understand that tackling Cotopaxi’s altitude early in the trip may have been challenging. While we generally advise allowing more time to acclimate, this was the only possible day for the excursion. Thankfully, for those in good health, including your fellow travelers, the experience can still be enjoyed by taking the right precautions—such as pacing yourself and staying well-hydrated, which we highlighted in our recommendations. I truly appreciate your input and will continue working to ensure travelers feel well-prepared for high-altitude activities.

We hope you take home wonderful memories from both your Cotopaxi excursion and your Galápagos cruise, and we’d love to welcome you back someday!

Wishing you all the best,
Mathias & the Authentic Ecuador Team

Great trip to The Galapagos!
Galapagos Islands | Jan 17 - Jan 27, 2025

D
Dee
Richmond, VA | Reviewed on Jan 28, 2025
The planning was good although there were some things that my husband and I thought could have been improved. Regarding the tour, our time in Quito was great and we had a fabulous bike tour with Jonathon. However, some of our group went to Cotapaxi, and to go to that altitude the first day of the trip seemed risky for a group of seniors. The hotel in Quito was great, transfers were seamless, and the trip itself was excellent. Mathias was very responsive but several times did not answer all of... Read more

The planning was good although there were some things that my husband and I thought could have been improved. Regarding the tour, our time in Quito was great and we had a fabulous bike tour with Jonathon. However, some of our group went to Cotapaxi, and to go to that altitude the first day of the trip seemed risky for a group of seniors. The hotel in Quito was great, transfers were seamless, and the trip itself was excellent. Mathias was very responsive but several times did not answer all of our questions and we had to ask them multiple times. A packing list could have been sent out early in our planning to allow us to purchase any items we might have been lacking. Payments should have included the items we were paying for and our names on them without us having to request it. Information on baggage restrictions could have been given to us as part of the information package. Overall, we were pleased with our trip and would recommend booking a trip through kimkim to others.

Hotel Review
M/Y Galapagos Angel
Galapagos

The ship was clean and comfortable and the food was very good. The staff was outstanding and they worked long hours to make sure we were fed well, our rooms were clean, and we had a great experience. We were impressed with the efficiency with which the crew helped to get all of us ready for our excursions and how seamlessly they loaded us on and off the dinghies. The dinghy operators were also amazing and did a great job making sure we were safe and yet had a good time. It was wonderful to have 3 levels to enjoy on the boat. I would have enjoyed a shade option on the sundeck or a place to stretch out in the shade. The purchasing of drinks was confusing as we each had bottles of wine that we had to request every time for a drink. It got easier for Paula as she got to know us later in the trip, but the first few days were chaotic. Also, the wine list did not correspond to the wine options on the boat.

Local specialist: Mathias Onisseit
Mathias
Mathias Onisseit
Local specialist in Quito, Ecuador | Replied on Feb 14, 2025
Hi Dee, Thank you very much for sharing your feedback! I’m happy to hear that you and Bob had a great time and that you would recommend booking a trip with kimkim. I’m sorry to hear that communication didn’t feel as smooth as it should have been. We did provide key details, such as baggage restrictions and a packing list, one month before your trip, but I understand that in a group chat, it can be easy for important information to get lost. We also include essential details in the... Read more

Hi Dee,

Thank you very much for sharing your feedback! I’m happy to hear that you and Bob had a great time and that you would recommend booking a trip with kimkim.

I’m sorry to hear that communication didn’t feel as smooth as it should have been. We did provide key details, such as baggage restrictions and a packing list, one month before your trip, but I understand that in a group chat, it can be easy for important information to get lost. We also include essential details in the day-by-day schedule provided before arrival. That said, I appreciate your feedback, and I’ll suggest a feature that allows important messages to be pinned in a prominent place for easier reference.

Regarding payments, they are linked to the trip plan, which lists all included services. However, participant names are not included by default. While we can add them manually upon request, having it available by default would be more convenient.

As for the Cotopaxi excursion, while we generally recommend allowing a day or two for acclimatization, the activity was scheduled on the only available day. Fortunately, for those in good health, which applies to the participants, it is still possible to enjoy the experience by following the best practices we provided, such as taking it slow and staying hydrated.

I hope the rest of your travels were just as enjoyable, and that you’ll consider returning to Ecuador in the future to explore even more of this beautiful and diverse country!

Wishing you all the best and safe travels,
Mathias & the Authentic Ecuador Team