Kimkim Trip Reviews

4.8
Based on 13,443 ratings
Read 13,443 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

petra and jordan
Jordan | Apr 4 - Apr 6, 2018

sheldon
sheldon k.
| Reviewed on Apr 14, 2018

Our trip to Jordan was just as expected. We were met at every stop exactly on time. The guides and drivers spoke english well enough to explain our needs and to hold an enjoyable conversation on some long drives. The cars used were new and comfortable. The hotels, camp, and spa were excellent with the exception of occasionally poor hot water for showers. We had a great time and felt safe and well cared for throughout our tip. I would suggest that the company issue a list of contact numbers when they send out the written itinerary before the trip.

Local specialist: Andy Nurse
Andy
Andy Nurse
Local specialist in Jordan | Replied on Apr 28, 2018

I am very happy that you had a great time in Jordan! I have noted the contact information: As much as possible we try to send the number of the airport representative, driver, guide, and tour operator. I will make sure to communicate these numbers for more of my groups.

Most importantly, I am glad to hear you felt safe and well taken care of by our team. Thanks for the feedback and review and I hope you enjoy your next adventure!

Trip to Myanmar
Myanmar | Mar 8 - Apr 12, 2018

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Herve F.
Canada | Reviewed on Apr 14, 2018

Andy took care of our 6 weeks tour of Asia and everything went well. We had a good time and most of it, drivers, guides, Hotel etc were perfect. I will used Andy again for a another trip for sure.

Local specialist: Andy Carroll

Climbing
Slovenia | Apr 7 - Apr 11, 2018

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Sharmilee G.
United Kingdom | Reviewed on Apr 13, 2018

Polona and Luka organised the day well and I enjoyed my time rock climbing. Siggi was very good at getting back about the plans promptly.

Local specialist: Siggi Sveinsson

Balthali Village Trek via Namo Buddha and Panauti
Nepal | Mar 24 - Apr 5, 2018

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LeaAnn F.
Canada | Reviewed on Apr 13, 2018

The 8 days we spent with Tendu were very memorable. He was very knowledgeable with the areas that we were trekking. He was very personable, professional and his sense of humour kept us motivated when we needed motivation. He was very attentive to our needs at the various tea houses. Lapka and Kazi were a delight to have along on the trek. I would highly recommend Tendu as a guide to anyone coming to Nepal.

Local specialist: Kripa Sunuwar
Kripa
Kripa Sunuwar
Local specialist in Kathmandu, Nepal | Replied on Apr 29, 2018

Hi LeaAnn, thanks for your wonderful review of our guide Tendu. Gald to know that you really enjoyed the company of Tendu throughout your travel period. I will be sure to pass your appreciation to him and his team.

Adventure
Nepal | Mar 25 - Apr 7, 2018

Jill
Jill S.
Grand Forks, ND | Reviewed on Apr 12, 2018
Our trip was truly amazing! We saw so much of Nepal and its people. Amanda was truly wonderful in crafting an experience that perfectly incorporated our adventurous spirits, need for a little rest and relaxation, our want to be immersed in the local culture and excitement about visiting a new country. She was quick to respond to all my concerns and questions during our planning process, prior to our travel dates and during our trip. She was able to make adjustments to our itinerary of... Read more

Our trip was truly amazing! We saw so much of Nepal and its people. Amanda was truly wonderful in crafting an experience that perfectly incorporated our adventurous spirits, need for a little rest and relaxation, our want to be immersed in the local culture and excitement about visiting a new country. She was quick to respond to all my concerns and questions during our planning process, prior to our travel dates and during our trip. She was able to make adjustments to our itinerary of the fly without hesitation.
All of the guides were incredibly knowledgeable, patient, polite and eager to share their culture with us. Amanda arranged drivers, pick-ups, guides, hotel stays, a trekking itinerary, tea house stays, meals, sight seeing suggestions, in-country flight tickets and more. We had no worries at all and felt safe every step of the way.
We arrived in Kathmandu, were picked up and brought to the Hotel Manaslu - very nice, clean with modern bathroom and breakfast was provided. After a brief rest our guide picked us up and took us on a walking tour of Thamel and other sites in the area. We even got a very rare view of the Kathmandu Kumari coming out of her house to attend a celebration. We stayed in the Thamel area and had dinner before walking back to our hotel. The following day our same guide picked us up with a driver and we toured UNESCO sites and more in the city and Patan.
We trekked for the next three and a half days, staying in tea houses along the way to Pikey Peak. It was a little disappointing that it never really cleared up, therefore we didn't get a clear view of the Himalaya mountain range. The trekking was very hard and technical (we bit off a bit more than we could chew but our guide Reeche (I'm sure I didn't spell that right) was amazing. The mountains were so lovely Its hard to describe. My suggestion regarding the trekking would be to get more detailed information as to the difficulty and technical aspects of the trek. We were not prepared for the very long days and technical aspects of the trails.
We spent a full day rest at the Panorama Charikot resort after trekking. Wonderful, wonderful place with great views and amazing staff. Food was very good.
The only hiccup of the trip was the horrible jeep ride from Charikot to Namobudda monastery. It was extremely terrible roads and took 7 hours to get to the monastery. The trip was only suppose to take half that time. Our driver didn't speak English so it was hard to know what was happening along the way. We loved the monastery but probably would have passed had we know how long of a jeep ride it was to get to it.
Off to Bhaktapur were we stayed at the Milla Guesthouse. I can't say enough about this beautiful boutique hotel in the heart of the city. Its an oasis and the breakfast on the roof terrace was the best we had on our trip. Our guide and driver took us to all the heritage and culture sites in the area and well has some shopping at various artisan places.
Next to the Chitwan Jungle were we stayed at the Jungle View Resort. We had a private bungalow with lovely views of the Rapti River were Rhinos freely roam. The field guides were knowledgeable and able to answer all our questions. We took an elephant safari ride, canoe ride and visit to the crocodile breeding reserve and jeep safari. The animals were a site to see; rhinos, sloth bear, bison, wild peacock, various deer, crocodiles and many birds
Lastly on to Patan where we stayed at The Inn- Patan. Amazing old Newari home redone into a lovely boutique hotel with a courtyard that reminded me of Italy. The original wood carving throughout was stunning. Great service and food in the heart of the city but yet quiet. We were lucky to get a large room with a small balcony overlooking the courtyard.
We ended our trip with a flight around Mt. Everest. Again, it wasn't super clear but we were able to the see the peaks and Everest. It was a pleasant end to our trip.
Overall, it was an amazing trip and I would highly recommend Amanda, KimKim and Himalayan Adventure travels and tours.

Local specialist: Amanda Delecca
Amanda
Amanda Delecca
Local specialist in Kathmandu and USA | Replied on Apr 23, 2018

Hi Jill, thanks so much for your review. While the weather wasn't great when you were here, hopefully you were able to squeeze in enough the mountain views that your trip was all about. Lots of ups and down on your trip, I'm glad we were able to modify things along the way to suit your needs, such as the extra night at the lovely Panorama Resort in Charikot.

The mountains are always here for next time! ;)

Cheers,
Amanda

Group departure - Manaslu Circuit Trek - The Ultimate off-the-beaten-path Trek in Nepal - 13 to 19 days
Nepal | Mar 26 - Apr 9, 2018

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Farhan R.
Pakistan | Reviewed on Apr 12, 2018
Gelu, the cheif guide and Nurbu were both amazing. Incredibly helpful, and caring. I'd like to add that Gelu's insight when tweaking the itinerary really helped make the trip even better- affording us better rest, to save time and to make it to the pass on a much better (sunny) day. Gelu was also very good at crisis management- I had issues with my knee, did not manage to get a raincoat for the trek and a friend really struggled. Gelu was incredibly patient and helpful with all of us. Nurbu... Read more

Gelu, the cheif guide and Nurbu were both amazing. Incredibly helpful, and caring.

I'd like to add that Gelu's insight when tweaking the itinerary really helped make the trip even better- affording us better rest, to save time and to make it to the pass on a much better (sunny) day. Gelu was also very good at crisis management- I had issues with my knee, did not manage to get a raincoat for the trek and a friend really struggled. Gelu was incredibly patient and helpful with all of us.

Nurbu as well, with better experience would be a good guide.

The porters were all amazing and incredibly helpful, even with/ without the luggage being carried.

Local specialist: Amanda Delecca
Amanda
Amanda Delecca
Local specialist in Kathmandu and USA | Replied on May 05, 2018

Hi Farhan, great to hear that Gelu and the crew helped you have such a great trip! We think they're pretty awesome and do an excellent job in the mountains, so hearing that from you after your 2 weeks together is fantastic. Great job on pushing through the trek with your knee issues, that's no mean feat!!

Thanks for your review, Gelu and your porters will no doubt be very happy to hear your feedback.

Cheers,
Amanda

Best of Jordan
Jordan | Mar 28 - Apr 1, 2018

Mikhail
Mikhail K.
Fort Lee, NJ | Reviewed on Apr 11, 2018

The trip was very well organized. The whole process of communication with Raisa and payment process before the trip was very easy. Raisa picked the best itinerary for our short four days stay in Jordan. Our guides were very professional and knowledgeable. Drivers were very polite and courteous. Hotels and bedouin camp which Raisa picked for us were very good, provided great service.

Local specialist: Raísa Jorge
Raísa
Raísa Jorge
Local specialist in Amman | Replied on Apr 29, 2018

Hi Mikhail,
Thanks again for experiencing Jordan with us. I am glad to know you had such a good time!
Happy to be at your service.

We hope to see you again in our beautiful country.

Happy travels!

Best,
Raisa

Khopra Danda Trek - A great off the beaten path trek in the Annapurna region
Nepal | Mar 31 - Apr 8, 2018

Linda Ming
Linda Ming L.
Hong Kong | Reviewed on Apr 11, 2018
Booking our trip on kimkim was extremely simple and convenient. We were connected to Ngima right away, and he was professional and attentive all the way through. Everything that we experienced prior to the trip was easy, smooth, and enjoyable. The trip itself was rather disappointing because our guide failed time and time again to do his job properly. He seemed entirely unfamiliar with the region of Nepal that we trekked through and depended on our porter to do a number of things that he... Read more

Booking our trip on kimkim was extremely simple and convenient. We were connected to Ngima right away, and he was professional and attentive all the way through. Everything that we experienced prior to the trip was easy, smooth, and enjoyable.

The trip itself was rather disappointing because our guide failed time and time again to do his job properly. He seemed entirely unfamiliar with the region of Nepal that we trekked through and depended on our porter to do a number of things that he should have been able to do: lead us on our walks, correctly identify and name the mountains we saw, get us to the right tea houses at the end of each day, etc. Certainly we felt like we had been ripped off given the amount of money that we'd paid for our guide's expertise, but the bigger problem was that his incompetence led to some uncomfortable and frustrating problems -- one of them being a rather serious problem when he'd failed to inform us that there were no bottles of water for sale in the whole Ghorepani region (an endeavor to cut down on plastic waste). Had our guide briefed us on this, we could have purchased bottles of water on our way to Ghorepani, or at the very least, we would have known to save our empty bottles to fill up with filtered water. However, we were never advised on this matter, so we simply threw away our bottles assuming we'd be able to buy more. Needless to say, we felt outraged and panicked when we realized that we hadn't been sufficiently briefed, and that we didn't have any bottles for collecting water to get through the evening and the next day's walk. This made it crystal clear that our guide hadn't done his "homework" to prepare for a trek in a part of Nepal that he was unfamiliar with. (We also felt that Ngima should have advised us about the water situation in Ghorepani. The packing list that he shared did not indicate reusable water bottles as a must. It noted that we'd be able to buy bottles of water along the way, which led us to believe that there was no need to bring our own bottles at all. Given the situation at Ghorepani, Ngima really should have equipped us with better advice.)

There was one other incident concerning our guide that really frustrated and disappointed us. He had arranged to pick us up at our hotel in Pokhara at 2:00PM to take us to the airport for our 3:15PM flight to Kathmandu. We waited 30 minutes for his arrival, and then arranged our own ride to the airport when he still hadn't shown up by 2:30PM. We were terribly anxious for that whole half hour as we didn't want to miss the flight back to Kathmandu since we had an international flight to jump on from there. It was bad enough that we had to arrange and pay for transportation that the trip provider should have covered (we found this truly outrageous), but we really couldn't believe how irresponsible our guide had been. A guide should never make his clients feel so worried.

All in all, we are shocked and disappointed that this was the experience we paid for. In truth, we would like to be refunded the money that we paid to have a guide.

Needless to say, we cannot recommend Ngima's company, Nepal Myths and Mountain Trails.

Local specialist: Ngima Dorji Sherpa
Ngima
Ngima Dorji Sherpa
Local specialist in Kathmandu | Replied on Apr 12, 2018
Dear Linda, I am so sorry to read that you had such bad experience traveling with us. But I am also equally surprised that you complained me nothing about guide's service when we met in Kathmandu after you return from your trek and asked you how your trip was. And now, suddenly all your experience flooded back in your review with a refund of guide fee. Please allow me to clarify the situation. I just completed meeting with your guide to have a talk about the issue and now I would like to... Read more

Dear Linda,

I am so sorry to read that you had such bad experience traveling with us. But I am also equally surprised that you complained me nothing about guide's service when we met in Kathmandu after you return from your trek and asked you how your trip was. And now, suddenly all your experience flooded back in your review with a refund of guide fee.

Please allow me to clarify the situation. I just completed meeting with your guide to have a talk about the issue and now I would like to explain what did happen on the trek after the inquiry meeting held with the guide.

According to your guide, who is one of the experienced and good guides of our company, performed his best to guide your trip. Most of the times, guide and porters co-ordinate with each other during the trip for service arrangements and easy workflow during the trip. I asked him about the mountains seen from Ghorepani and Khopra Ridge just to cross check his knowledge and he did answer correctly. If you ask other guides for the information instead of asking your guide and if they mislead you with wrong information about the mountains seen from the very particular area, I am sorry but it is wrong to say that your guide had no knowledge at all. You should have trusted your guide rather than trusting some random guides or people you met on the way. If he knows the names and answers me correctly then we can assume that he will definitely deliver the same information to you too.

Regarding, drinking water issue in Ghorepani, your guide suggested you carry multiple numbers of water bottles and so you did accordingly. But we too were totally unaware of the new rule on effect from Tirkhedhunga to Ghorepani area which was regulated recently. It's true that now travelers cannot purchase 1L water bottles but instead they can fill up water in their bottles from 20L jars from the lodge. And to address this issue, your guide purchased two reusable water bottles out of the trek budget which was just allocated for your trek accommodation, lunch, dinner and tea/coffee. He did not even claim for reimbursement of the price. And in addition, he suggested you fill up only boiled water instead of filling water from the jar just to avoid any water-related health issue to you. I think blaming guides expertise for suddenly changed rule in the certain area does not make sense at all. It's the responsibility of travelers to coordinate with the guide to cope with the prevailing rules and enjoy the trip rather than getting disappointed. Had I known earlier about the water bottle issue in Tirkhedhunga to Ghorepani area, I would have suggested you purchase water bottle in Kathmandu which was previously not needed.

Regarding, the flight issue, we had arranged your flight together with your guide. This is an expensive option to choose over transporting guides by local bus but we thought on your comfort in case the flight gets delayed or canceled due to weather problems or any unseen issues. And exactly that happened. Your flight got delayed by around half an hour and your guide re-confirmed your ticket with the new time schedule. He informed that he would pick you up at 2.30 pm at your hotel instead of going airport early and staying idle so that you will have slightly more time to enjoy Pokhara. Your guide reached hotel just a few minutes later after you left to the airport. I think you should have considered waiting few more minutes as missing your flight means missing his flight too and he should report to our office that day anyhow if the flight was operating. Point to be noted is that your guide was staying in another hotel as your Pokhara hotel don't provide guide room if it's directly booked by clients.

In a nutshell, if you were that much disappointed with guide's service that it compelled you to ask for a refund for what you paid for having a guide, why did you tip your guide with around USD 110.00? As usually tipping is done at last after completion of trek depending on your satisfaction with the services provided to you, we can say that you were happy with the trip.

We would love to hear you say in our email: [email protected]

Best wishes,

Ngima and whole NMMT family.

Colombia trip
Colombia | Mar 10 - Mar 16, 2018

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monica r.
Atlanta, GA | Reviewed on Apr 10, 2018

Our trip in Columbia was wonderful. great country, very safe. We had exceptional experience with Aventura Columbia. The organization of the trip was impeccable.
The only bad part was flying with Avianca. All flight we took in Columbia were delayed.

Local specialist: Sidrah Qureshi
Sidrah
Sidrah Qureshi
Local specialist in Medellín | Replied on May 05, 2018

Hello Monica,

Thank you for your trip review! We are very happy to hear that you all enjoyed your holidays in Colombia. Hope to see you again soon!! You are welcome back any time.

Best regards from Medellín,
Sidrah

Thailand & Cambodia
Cambodia | Mar 27 - Mar 31, 2018

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Claire B.
| Reviewed on Apr 10, 2018
The entire trip with kimkim and Grasshopper adventures was truly a seamless and spectacular experience. The details were perfectly coordinated and the service was outstanding. My boyfriend and I enjoyed all sorts of nice surprises and experiences along the way from refreshments and cool towels to awesome stops at longan orchards and temples and roadside stands. Our two guides, Tik and Vicheka and their drivers were true professionals and did a great job of making us feel comfortable and... Read more

The entire trip with kimkim and Grasshopper adventures was truly a seamless and spectacular experience. The details were perfectly coordinated and the service was outstanding. My boyfriend and I enjoyed all sorts of nice surprises and experiences along the way from refreshments and cool towels to awesome stops at longan orchards and temples and roadside stands. Our two guides, Tik and Vicheka and their drivers were true professionals and did a great job of making us feel comfortable and safe and going above and beyond to make sure we had a wonderful time. The trip was amazing and we are so glad we went with KimKim and Grasshopper!

Local specialist: Adam Platt-Hepworth
Adam
Adam Platt-Hepworth
Local specialist in Siem Reap, Cambodia | Replied on Apr 12, 2018

Claire,
We are all quite happy to read your review. Thanks for the kind words! I've had a chance to debrief with the guides and they very much enjoyed being with you on tour. There's lots to explore in Asia and we look forward to seeing you again in this part of the world.

Surprise trip for husband
Bhutan | Mar 22 - Apr 2, 2018

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Sarah G.
Australia | Reviewed on Apr 10, 2018
Working with Vishal and Sonam in planning, booking and enjoying this trip was great from start to finish. They provided good advice on what to do and see during the given time of year and the duration of our trip. We had to chop and change the trip as we had some members of our party drop out and some new people enter during the planning portion. They were very patient and flexible during the whole process and were consistent in their expert professionalism. Our guide, Tek, was very... Read more

Working with Vishal and Sonam in planning, booking and enjoying this trip was great from start to finish. They provided good advice on what to do and see during the given time of year and the duration of our trip. We had to chop and change the trip as we had some members of our party drop out and some new people enter during the planning portion. They were very patient and flexible during the whole process and were consistent in their expert professionalism. Our guide, Tek, was very knowledgeable, punctual, and had the bonus of being fun to be around. Vishal and Sonam actually took to the time to check in with us personally multiple times during the extent of our trip, to ensure that everything was to standard and to see if there were any reasonable ways to improve the trip. Bhutan is an extraordinary place and Vishal/Sonam's exceptional customer service made it easy and comfortable the whole way through. I was dubious of the guided nature of this trip as I usually travel freestyle, however Tek and the team made this one of the best trips I have ever embarked on!

Local specialist: Vishal Pradhan
Vishal
Vishal Pradhan
Local specialist in Paro, Bhutan | Replied on Jul 02, 2018

Dear Sarah, Shannon, Josh, Emilio,

First and foremost, thank you ladies for doing this for the boys!

And Thank you again for giving us this opportunity to showcase Bhutan to Josh and Emilio.

Me and my team thoroughly enjoyed the interaction and glad to hear that we able to cater to your expectation.

We look forward welcoming you again in too not distance future, till then Take Care and best regards from Bhutan.

Sonam

Puerto Queztal Guatemala
Guatemala | Apr 2 - Apr 2, 2018

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Bryan C.
Canada | Reviewed on Apr 09, 2018

Sebastian our guide on the hike up the volcano was great. Roasting marshmallows on the fresh lava rocks was fun!

Local specialist: Chris Gwinner
Chris
Chris Gwinner
Local specialist in Antigua, Guatemala | Replied on Apr 26, 2018

Thank you again for your business Bryan. It was a pleasure to have you and your family out on Pacaya Volcano with us. We hope to see you again in Guatemala one day!
Chris

Magnificent Myanmar - 8 Days
Myanmar | Mar 30 - Apr 8, 2018

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egidio c.
Philadelphia, PA | Reviewed on Apr 09, 2018

Very professional experience that meet expectations. I would recommend both kimkim and Anne.

Local specialist: Anne Cruickshanks
Anne
Anne Cruickshanks
Local specialist in Mandalay, Myanmar | Replied on Apr 17, 2018

Mingalarbar Egidio and Chinyu, thanks for the kind words! I am glad you enjoyed your time here - our guides really appreciated your enthusiasm for the local culture and their hometowns. If you have the chance to visit again we would love to show your more of Myanmar!

Guatemala orphange
Guatemala | Mar 24 - Apr 1, 2018

Julie
Julie L.
La Crosse, WI | Reviewed on Apr 09, 2018
Hello there,
My son and I were planning a trip back to his birthplace in Guatemala as well as visiting some orphanages along the way to bring them some donations he had collected. Chris was amazing in helping me out figuring out what was doable and what was not. I truly appreciate all his help which is why I am not giving this a worse review. I also loved our tour guide Ricardo to Rio Dulce Las Canchas and the place he sent us too. However, it really was not a replacement for what I...
Read more

Hello there,
My son and I were planning a trip back to his birthplace in Guatemala as well as visiting some orphanages along the way to bring them some donations he had collected. Chris was amazing in helping me out figuring out what was doable and what was not. I truly appreciate all his help which is why I am not giving this a worse review. I also loved our tour guide Ricardo to Rio Dulce Las Canchas and the place he sent us too. However, it really was not a replacement for what I told him my original plan was for that day which was a relaxing day at Semuc Champey. The first tour to Tikal was very good in that Edwardo was able to show me the rules of the road since he drove my car to Tikal. He was also able to speak to the Hertz rental car person when they lost my reservation. That was great!!
As for the other tours not so great. After great discussion with Chris that I thought the tours he was offering were far more expensive than others I found on different tour sites he assured me that they were better in quality. We initiated the early departure to Pacaya Volcano so that we could get back on the road to our next destination. We were not to be picked up at the hotel rather meet at his place in Antigua. We also encouraged him to find more people to go on the trip as it would be cheaper and more entertaining for us. They did find one more for the pacaya trip and apparently they left without us. We were told that his place was next to Central Parque and a map we had said it was on the corner of it. So we went to all 4 corners before we decided to head down a remote street and found it at 7:15. I tried to call Chris and no one attempted to call me as Edwardo did when our plane was delayed for Flores. So I feel that us being the original people for this tour and the fact that we had already paid deserved a call to see if we were having difficulty. If that had happened they would have found us one block away. I am not sure if Chris did not give him the number or he chose not to try it but either way it was unprofessional. At this time I chose to cancel our last trip in Pana as I did not see anyone else joined and I did not want to pay the huge price for a potentially unsatisfactory trip as well. Chris has graciously attempted to return some of the money however, I am not sure if I agree with taking the 25% off of the last trip as we cancelled in plenty of time.
I am not saying I would not recommend this site again but I certainly would have some reservations. I appreciate the return of monies but it would be better if it was a full return especially since the 2nd one was not exactly what we expected either but we were not asking for a return. Sorry this was long, but I guess I wanted to make sure you got all the information.

Local specialist: Chris Gwinner

Trip
Myanmar | Mar 24 - Apr 2, 2018

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christian r.
San Diego, CA | Reviewed on Apr 09, 2018

Anne and the rest of the guides/drivers were great. I could not say more about Anne and the response time, care of client etc... This was a once in a lifetime trip and I was happy that Anne was the one that could plan it for me.

Local specialist: Anne Cruickshanks
Anne
Anne Cruickshanks
Local specialist in Mandalay, Myanmar | Replied on Apr 17, 2018

Thanks Christian! It was fun planning this trip - you were up for every local experience we could offer! And so glad we could fit in the visit to Green Hill Valley at the last minute. I hope you enjoyed your onward travels in Thailand and that we get a chance to welcome you to Myanmar again soon!

Trip to Thailand
Thailand | Apr 3 - Apr 6, 2018

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christian r.
San Diego, CA | Reviewed on Apr 09, 2018
After coming off a great trip with you guys in Myanmar I had the same expectations for the trip to Thailand but it couldn't be further from the truth. The biggest issue that I had was not having the items included in the list available upon arrival. The hotel was changed lat minute and when I arrived they had a sign out front that said cheap rooms with the price. Fair enough I went into the room and there was a sewage issue that made the room smell constantly. There was a gap under the... Read more

After coming off a great trip with you guys in Myanmar I had the same expectations for the trip to Thailand but it couldn't be further from the truth. The biggest issue that I had was not having the items included in the list available upon arrival. The hotel was changed lat minute and when I arrived they had a sign out front that said cheap rooms with the price. Fair enough I went into the room and there was a sewage issue that made the room smell constantly. There was a gap under the door that let mosquitoes in at a constant rate but no mosquito net. These in themselves are not deal breakers but I paid $1,900 for 3 nights in a hotel and a guide for 3 1/2 days. The total for the hotel for the two nights that I was supposed to stay there would be $65 USD and the hotel on the last night would be $150 USD. That means that there was roughly $1,700 out there for a driver and a guide for 3 1/2 days. Since the room was unacceptable I went and paid for 2 more nights on my own and in my discussion with Holly I was never once offered a refund for the other night in the hotel. I then questioned the pricing and Holly gave me a breakdown which didn't actually add up tot he entire cost. When I responded back with questions there was never a response. I hate to say this but at the end of the day I feel that I was taken advantage of since its such a high tourist destination area. Feeling that I was taken advantage of did not help to the satisfaction of the trip even though the guide and driver were great. At the end of the day it is not hard to look at a menu or understand the cost of a hotel since they are right in front of you and then listen to the cost from the trip planner. I have no issue paying for value but there was no value added for this trip. I hope that the communications are reviewed and steps taken to make sure that others do not fall into the same situation. Again my trip t Myanmar though KimKim was awesome but the trip to Thailand has since changed my mind.

Local specialist: Holly Richter

7 Days | Dogsledding in Alta | Bergen - Flåm - Oslo
Norway | Mar 26 - Apr 1, 2018

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Cyndi P.
New York, NY | Reviewed on Apr 09, 2018

Alta was my favorite part of the trip, especially dog sledding!! The hotel we stayed at in Alta was great and had an amazing breakfast buffet. The tours we took were a lot of fun and allowed us to view as much of Norway as possible in the small amount of time we had. We did two dog sledding trips, went ice fishing/snow shoeing, RIB boat on the Fjords in Flam, and more. Ingrid did a great job listening to what we wanted to do and helped plan a trip that was really memorable. I can't wait to visit Norway again!!

Local specialist: Ingrid Thornes
Ingrid
Ingrid Thornes
Local specialist in Norway | Replied on Apr 10, 2018

Hi Cyndi,

Thank you so much for the great review! I am so happy you had such a great time and welcome back to home country anytime!

All the best,
Ingrid

Sicily
Italy | Mar 31 - Apr 7, 2018

Toni
Toni M.
Mount Laurel, NJ | Reviewed on Apr 09, 2018
With our input, Giorgia came up with a great itinerary for our trip to Sicily, and the experience was smooth and stress free. We were paired up with very knowledgeable guides and really enjoyed the street food and culture tour in Palermo and the tour of the temple ruins in Agrigento. The hotels where we we we stayed were clean and centrally located so that we had only short walks to the center of town, The agriturismo was my favorite stay -- located in the countryside with gracious hosts... Read more

With our input, Giorgia came up with a great itinerary for our trip to Sicily, and the experience was smooth and stress free. We were paired up with very knowledgeable guides and really enjoyed the street food and culture tour in Palermo and the tour of the temple ruins in Agrigento. The hotels where we we we stayed were clean and centrally located so that we had only short walks to the center of town, The agriturismo was my favorite stay -- located in the countryside with gracious hosts and a veranda with spectacular views of the countryside which we enjoyed while we sipped some wine and relaxed at the end of our day,

The drivers were courteous and arrived promptly, and having a driver really made a difference in our enjoyment of the trip. We would have had some issues finding some of the places where we stayed, especially in the agriturismo which is tucked away and off the beaten path, Having this trip planned for us by an expert allowed us to really enjoy the experience without the worry and work that normally goes into planning vacation of this sort. I don't think I would travel any other way from now on!

Local specialist: Giorgia Carraffa
Giorgia
Giorgia Carraffa
Local specialist in Utrecht | Replied on Apr 27, 2018

Tony! thanks so much for your feedback! Happy to know that you enjoyed Sicily and you will have beautiful memories about this trip.
Really hope to have you again in Italy!
Giorgia

Morocco Spring Break
Morocco | Mar 23 - Apr 1, 2018

M
Mathew V.
New York, NY | Reviewed on Apr 09, 2018
Pluses:
+ we loved the people, country and culture of Morocco
+ our driver Moad was good - friendly and drove very safely over the 1,500 kms we
+ 2 places we stayed in Quarzazette and Marrakesh were good
Negatives:
- Larbi, does not review the trip advisor ratings of places he books people into. He claims 3 stars, but the ratings are much worse and the experience is just as spotty.
- the bathrooms in the desert saffari were terrible and the “standard luxury” tent was mattresses laid on...
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Pluses:
+ we loved the people, country and culture of Morocco
+ our driver Moad was good - friendly and drove very safely over the 1,500 kms we
+ 2 places we stayed in Quarzazette and Marrakesh were good

Negatives:
- Larbi, does not review the trip advisor ratings of places he books people into. He claims 3 stars, but the ratings are much worse and the experience is just as spotty.
- the bathrooms in the desert saffari were terrible and the “standard luxury” tent was mattresses laid on carpets. There was no “luxury”. Clearly a bait and switch operation.
- when we pointed out the poor quality about some of the places we were staying in, his reaction was pretty much take it or leave it, you are on your own. This was true especially on our last day in Casablanca.

Conclusion:
- we would NOT recommed using Larbi.

Local specialist: Larbi Anzal
Larbi
Larbi Anzal
Local specialist in Marrakech, Morocco | Replied on May 31, 2018
Thank you, Mathew, for taking time to write a review of your tour. Such reviews are read with care and all points raised by our travelers are considered and evaluated and acted upon where needs be. It is great to hear that you enjoyed the itinerary with a safe and helpful driver; this is very encouraging to hear. Anzal Tours has great itinerary planning specialists and it was good to develop your bespoke tour itinerary to be just as you wished. Regarding your accommodation comments, however,... Read more

Thank you, Mathew, for taking time to write a review of your tour. Such reviews are read with care and all points raised by our travelers are considered and evaluated and acted upon where needs be. It is great to hear that you enjoyed the itinerary with a safe and helpful driver; this is very encouraging to hear. Anzal Tours has great itinerary planning specialists and it was good to develop your bespoke tour itinerary to be just as you wished. Regarding your accommodation comments, however, your tour was booked on a 3* accommodation basis. Your comment about your “standard luxury” tent is not what was costed; in fact there is no such classification as “standard luxury” tent. We offer only either standard tent or deluxe tent and you had standard desert tent. I note your comments about stating that the “bathrooms were terrible” and I will certainly raise this with the Bedouin tent company to enquire about their provision. We had other travelers staying in the same Bedouin camp when you were there and no such negative comments have been received but, of course, I will be checking. Your hotel in Casablanca, although your tour was costed on a 3* accommodation basis, Anzal Tours had actually booked for you a 4* hotel, an hotel that has given us no cause for concern from any of our previous travelers. It was around 17.30 when you ‘phoned me to ask to change the hotel but at such short notice this was not viable. I believe that you asked for one room in the hotel to be changed for you and this was done. But I am soon to be in Casablanca so I will make a point of calling in to the hotel and check it. As both the itinerary planner and tour component coordinator for your tour I, Larbi, always keep a close eye on our traveler provision so I thank you for your observations. Larbi Anzal

Mera Peak Trek
Nepal | Mar 19 - Apr 5, 2018

Kelly
Kelly P.
Canada | Reviewed on Apr 08, 2018
This was my second trip to Nepal. Booked with Nepal Myths and Trails Trekking/climbing Company. So Glad I did. Nigma Dorje is an absolutely amazing owner and operator of his guiding company.
By far the best communication out of the guding companies I’ve used in Nepal. He asnwers all questions and concers promptly and to your full satisfaction! All his staff from his fully certified and experienced guides and porters to his person taxi/driving staff for airport pick ups and drops offs are...
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This was my second trip to Nepal. Booked with Nepal Myths and Trails Trekking/climbing Company. So Glad I did. Nigma Dorje is an absolutely amazing owner and operator of his guiding company.
By far the best communication out of the guding companies I’ve used in Nepal. He asnwers all questions and concers promptly and to your full satisfaction! All his staff from his fully certified and experienced guides and porters to his person taxi/driving staff for airport pick ups and drops offs are very hard working and are very dedicated to catering to any and all needs you may have and do it with full smiles. Everything about this company is above and beyond expectations.

Our trekking and mountain climb trip to Mera Peak was a complete pleasure in every aspect. Not to mention our Guide Ang-Gelu Sherpa, was the only guide able to get his clients to the summit and back of Mera Peak saftely in the face of a week of bad weather on the mountain. He along with our high alttitude porters (Dawa Sherpa and Kunga) were able to successfully and in a very short weather window of 4 hours get us to the top with out any set backs.

I would highly reccomend anyone wanting to trek or climb in Nepal to book with this company. Heard soo many horry stories from other clients during this trip about their guiding companies and staff. I will definately be back to Nepal again for more climbing and will be booking again with Nigma Dorje Sherpa. Thanks soo much to everyone at Nepal Myths and Trails for a 100% successful expedition!!!

Local specialist: Ngima Dorji Sherpa
Ngima
Ngima Dorji Sherpa
Local specialist in Kathmandu | Replied on Apr 09, 2018

Hi Kelly, Thank you so much for your wonderful review, it was a great pleasure to organize Mera peak climbing expedition for you. Many congratulations to you on making to the top. I am very happy that you had a wonderful expedition and you were very happy with the services provided by our staffs. I will look forward to welcoming you soon again for your next trip to Nepal.

Best wishes,
Ngima and whole NMMT family.