Kimkim Trip Reviews

4.8
Based on 14,293 ratings
Read 14,293 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

5 day South Coast Adventure
Iceland | Nov 8 - Nov 13, 2016

P
paula r.
Austin, TX | Reviewed on Nov 21, 2016
The tour guide Begga was super nice , on time, and we always felt felt and comfortable with her.
A few things that could have been done better:
1- it would have been nice to have received a detailed itinerary before getting there (we had a 5 line itinerary before the trip).
2- more information (geography, history) about the places we were seeing/visiting
Kristin helped organize the trip and all that we decided to do, we did it.
Grimsborgir was pretty desolated so we would have...
Read more

The tour guide Begga was super nice , on time, and we always felt felt and comfortable with her.
A few things that could have been done better:
1- it would have been nice to have received a detailed itinerary before getting there (we had a 5 line itinerary before the trip).
2- more information (geography, history) about the places we were seeing/visiting

Kristin helped organize the trip and all that we decided to do, we did it.
Grimsborgir was pretty desolated so we would have preferred to be in Reyvajvik a few more nights. I understood that Grimsborgir was the best place to be doing excursions from. Unfortunately it rained all week and we did not see the northern lights which was another reason we stayed in Grimsborgir.

Local specialist: Kristín Sævarsdóttir
Kristín
Kristín Sævarsdóttir
Local specialist in Hvolsvöllur | Replied on Nov 21, 2016
Dear Paula, It was very nice meeting you for a coffee at our office. I know Begga really enjoyed the time with you and she will be happy to hear you liked the tour.
Regarding the itinerary I am really sorry about that this was a bit of a misunderstanding on my behalf. You where our first Kimkim guest and we where still learning how to work together. I hope you enjoyed the late itinerary you got from Begga and that informed you about all the beautiful sights you saw.
I hope to see you...
Read more

Dear Paula,

It was very nice meeting you for a coffee at our office. I know Begga really enjoyed the time with you and she will be happy to hear you liked the tour.
Regarding the itinerary I am really sorry about that this was a bit of a misunderstanding on my behalf. You where our first Kimkim guest and we where still learning how to work together. I hope you enjoyed the late itinerary you got from Begga and that informed you about all the beautiful sights you saw.
I hope to see you again in Iceland, then I will have a brand small baby guide to intorduce to you.
Have a wonderful day.

All the best,
Hildur

Khopra Ridge TRek
Nepal | Oct 27 - Nov 8, 2016

andrew
andrew r.
Dallas, TX | Reviewed on Nov 16, 2016
This was my first trip to Nepal, and my first trekking experience. Ngima and his staff took care of all the details. We were greeted on arrival in Nepal, which made us feel welcome and warm. In our initial meeting, we were introduced to Lhakpa, our guide for our 7 day trek. Lhakpa was a great guide. He was very patient and flexible. He was able to tailor our trek as we went according to our needs and abilities. After our trek, we decided we wanted to add an Everest mountain flight to... Read more

This was my first trip to Nepal, and my first trekking experience. Ngima and his staff took care of all the details. We were greeted on arrival in Nepal, which made us feel welcome and warm. In our initial meeting, we were introduced to Lhakpa, our guide for our 7 day trek. Lhakpa was a great guide. He was very patient and flexible. He was able to tailor our trek as we went according to our needs and abilities. After our trek, we decided we wanted to add an Everest mountain flight to our package. Again, Ngima took care of all the details for us. I would highly recommend Ngima and his staff.

Ngima and his staff are very professional. They offer the highest in customer service and attended to all of our needs. Their trip planning was very thorough and designed to maximize our stay in Nepal.

Local specialist: Ngima Dorji Sherpa
Ngima
Ngima Dorji Sherpa
Local specialist in Kathmandu | Replied on Nov 02, 2017

It's so pleasing to know that you had a great experience travelling with us and you had a wonderful 1st time trekking in Nepal. Thank you very much for your warm appreciation regarding our service and we hope to serve you similarly or even better in your next trip to Nepal soon. We consider your satisfaction as our success.

Best wishes,

Ngima.

6 days of trekking and culture
Nepal | Nov 1 - Nov 6, 2016

K
kayla b.
Australia | Reviewed on Nov 09, 2016
I had to follow up a pick up time and itinerary several times. The first guide was late, thought I was being transferred to a different hotel, because he had his bike we walked for a decent while before being able to get a taxi which would take us and the bike. The cycle tour was quite good. But the ending was disappointing being a festival there was no pizza and a drink. We found a place to have a drink and I was left to pay for my own taxi back to the hotel. The following day the... Read more

I had to follow up a pick up time and itinerary several times. The first guide was late, thought I was being transferred to a different hotel, because he had his bike we walked for a decent while before being able to get a taxi which would take us and the bike.

The cycle tour was quite good. But the ending was disappointing being a festival there was no pizza and a drink. We found a place to have a drink and I was left to pay for my own taxi back to the hotel.

The following day the monkey temple and the monastery were great. The monk was very illuminating and spoke very well. It was disappointing however that we could only talk for an hour and the monastery and library closed 15 minutes after finishing our discussion with the monk.

The welcome dinner was very nice and the social tours consultant (the young girl) she was very friendly and nice to talk to.

I enjoyed my time with Juman over the next few days hiking. The villages and scenary were nice even if majority of the time we were walking on the road.

I was disappointed that the hiking times were advertised 3.5-4.5 hours every day when the first day I walked for 2 hours and 10 minutes only and was eating lunch by 10am in an effort to stall time. On the second day we walked to Bhaktapur and again I was there much earlier then expected.

Juman was great company and the local guide in Bhaptapur had a lot of knowledge of the area.

Getting back to Kathmandu was very unorganised. I had to insist that the Peacock guest house organise and pay for the taxi back to Kathmandu as I was having trouble with my bank cards so couldn't get money out of the ATM's.

I was supposed to stop off at the coffee plantation on the way back which never happened, and the taxi driver asked for money when I arrived at the hotel implying that he hadn't been paid. He called the Peacock guest house and thank fully they sorted it out for me.

I thought that a transfer to the airport was included on the final day but this was not.

Whilst I liked the accommodation and it was very nice compared to the hostels I had been staying in, it was apparent that there was lots of other options (cheaper options) in the areas where I stayed which would have drastically reduced the amount which I paid for the trip, and I was disappointed that despite my request that this wasn't looked into.

Local specialist: Raj Gyawali
Raj
Raj Gyawali
Local specialist in Kathmandu | Replied on Nov 09, 2016
Kayla, am sorry to hear that some of the experiences we developed were not quite what you expected. I can assure you however that from our side, we have made every effort to ensure that it does match your expectations, in fact, exceed it. Some of the errors have been pure misunderstandings which should not happen. I agree, and the feedback you have provided will ensure that we avoid these errors in the future. Thanks for taking the time to provide this feedback. I must assure you that... Read more

Kayla, am sorry to hear that some of the experiences we developed were not quite what you expected. I can assure you however that from our side, we have made every effort to ensure that it does match your expectations, in fact, exceed it.

Some of the errors have been pure misunderstandings which should not happen. I agree, and the feedback you have provided will ensure that we avoid these errors in the future.

Thanks for taking the time to provide this feedback. I must assure you that we do take peoples dream trips very seriously, and nothing that we did was done frivolously, but sometimes, situations make us have to adjust programs. Usually these adjustments enhance the trips even more, but unfortunately in this case, was not so! I regret that, as I feel bad that you did not have a fulfilling experience. That is never our intention!

family trip to Nepal - KTM, trekking and Chitwan
Nepal | Oct 23 - Nov 5, 2016

L
l m.
United Kingdom | Reviewed on Nov 07, 2016

Social Tours couldn't have been better - we'd recommend them to anyone. They pulled together a fantastic trip and were very accommodating of requests we made whilst out there. The guides were great, too.

Local specialist: Raj Gyawali
Raj
Raj Gyawali
Local specialist in Kathmandu | Replied on Nov 07, 2016

Glad you loved the trip and the people behind the work. Thats what we really treasure - the people, who make all this happen. Thanks for appreciating that!

We really enjoyed having you here!

Pikey Peak
Nepal | Oct 29 - Nov 3, 2016

M
Mario O.
Switzerland | Reviewed on Nov 06, 2016

I have just returned from a 6 days Pikey Peak tour with Nepal Myth and Mountain Trails. HIGHLY recommended tour company! Very organized and professional company. The owner of the company, Ngima is very passionate and concerned about making the guest's experience a memorable one. My guide, Pembac did a great job giving me a lot of interesting information about mountain trails and culture of Nepalese people. These guys absolutely exceeded our expectations in every way. Thank you Nepal Myth and Mountain Trails!

Local specialist: Ngima Dorji Sherpa
Ngima
Ngima Dorji Sherpa
Local specialist in Kathmandu | Replied on Nov 02, 2017

Thank you very much Mario for a wonderful compliment on our service for your trip to Pikey Peak. We are very glad that you are fully satisfied from our services and we hope to welcome you soon again in Nepal for your next trip.

Mini Iceland Exploration
Iceland | Oct 8 - Oct 12, 2016

Marisa
Marisa K.
CA | Reviewed on Oct 30, 2016

This was a very well planned trip. We really enjoyed the first night in Egilsstadir as well as the road trip to Vik. We wish we'd ha done extra day to do a bit more hiking as we ended up spending extra time in Vik.

Joost helped with every single step of this trip and was amazing with returning emails. The one time I reached out on the first day of the trip we received a quick response from one of his team members. Fantastic service!!

Local specialist: Joost Schreve
Joost
Joost Schreve
Local specialist in Boulder, Colorado | Replied on Apr 12, 2018

Hi Marisa,
Thank you very much for your review and your amazing photos! It was a real pleasure helping you plan your trip, and I hope to work with you on future trips again.
Best,
Joost

Manaslu Circuit Trek
Nepal | Oct 14 - Nov 1, 2016

S
Scott B.
Billings Metropolitan Area, MT | Reviewed on Oct 30, 2016
Really outstanding local agent, guide and porter and wonderful experience overall. The only thing that could have been better is for the route to start in Soti Kola and end in Dharapani because the itinerary as is included 2.5 days of walking on roads with jeeps whizzing by. By cutting these 2.5 days on the roads you could add a couple days exploring up high and keep to the same overall 16 day length. I don't blame the Nepalese for wanting more roads but I don't want to trek on them. Make... Read more

Really outstanding local agent, guide and porter and wonderful experience overall. The only thing that could have been better is for the route to start in Soti Kola and end in Dharapani because the itinerary as is included 2.5 days of walking on roads with jeeps whizzing by. By cutting these 2.5 days on the roads you could add a couple days exploring up high and keep to the same overall 16 day length. I don't blame the Nepalese for wanting more roads but I don't want to trek on them. Make sense? I hope so. Overall great experience though and will recommend friends coming next year book with you all as well. Thanks again!

Ngima was great. Top notch professional.

Local specialist: Ngima Dorji Sherpa
Ngima
Ngima Dorji Sherpa
Local specialist in Kathmandu | Replied on Nov 02, 2017

Dear Scott.
Thank you very much for your review and suggestions .
We really appreciate it and keep in mind. It was our great pleasure to organize trip to
Manaslu Circuit trek for you and we are so glad that you enjoyed your trip fully. We hope to welcome you soon again for your next trip in near future.

Kind regards,

Ngima.

Manaslu Circuit Trek
Nepal | Sep 29 - Oct 17, 2016

Rita
Rita M.
New Zealand | Reviewed on Oct 26, 2016
The trip was great, and the track is outstanding. At the last night, we had a taste what annapurna circuit would be like. The land space looked amazing also but far too many other trackers and quite touristy. Happy with the choice of manaslu. The organisation regarding transport and accommodation were good, it is easi r to have your private transports Than going on the public bus and avoid the walking in on the first day to soti kola. As the days went on, we trusted more the guide and the... Read more

The trip was great, and the track is outstanding. At the last night, we had a taste what annapurna circuit would be like. The land space looked amazing also but far too many other trackers and quite touristy. Happy with the choice of manaslu. The organisation regarding transport and accommodation were good, it is easi r to have your private transports Than going on the public bus and avoid the walking in on the first day to soti kola. As the days went on, we trusted more the guide and the porters. At the beginning guide was using some trainers and jeans instead of some hiking gear. He then bought hiking boots as the ones he had broken, and from day 4 onwards he had appropriate gear, including pants and down jacket. It may be our judgement, but I believe it is important guide and porters to have proper gear, it is another safety measure. Porters did almost the entire track in flip flops except the day of the pass in sneakers. They said that is what they are used to. So this would be my only remark, ensure guide and porters have the appropriate gear. The Xperience was outstanding and the guide and the porters fantastic, which definitely contributed positivity to the whole experience.
Our guide was able to answer majority of the questions that we had about Nepal and or nepali culture. This is important feature of the guide to be able to talk about the country and not only about the trek

Before the trip, communication was extremely efficient. In nepal, she was friendly and approachable. Nice touch at the end, with a meeting after the trip to hear feedback and give us a
Little survenir

Local specialist: Amanda Delecca
Amanda
Amanda Delecca
Local specialist in Kathmandu and USA | Replied on Oct 26, 2016

Hi Rita,

Thanks so much for your comments! It was a pleasure to help you organise your family get-together in Nepal and the wonderful Manaslu Circuit trek. I'm glad to hear that you enjoyed your time with Rishi and the crew and that him being there made a difference to your trip.

We hope to see you in this part of the world again! :)

Cheers,
Amanda

Manaslu and the Tsum Valley
Nepal | Oct 2 - Oct 22, 2016

Rohan
Rohan D.
Thailand | Reviewed on Oct 24, 2016

Early notice that Tsum valley was closed eas very helpful, so that we had the right passes to go to Nar-Phu. Guide was excellent, very attentive, spoke fluent English, and accommodated our changes tho the itinerary.

Really responsive to our pre-trip questions and the face tho face meetings were also really helpful.

Local specialist: Mads Mathiasen
Mads
Mads Mathiasen
Local specialist in Nepal and Australia | Replied on Oct 25, 2016

Hi Rohan, glad all went well and the Nar-Phu was a good alternative to the Tsum valley. Good that you had a good time with Gelu and that everything was flexible enough for you. Hope to see you in Nepal again some day. Thanks, Mads.

Khopra Danda Trek
Nepal | Oct 9 - Oct 19, 2016

E
Eva M.
the Netherlands | Reviewed on Oct 22, 2016
I guess my two suggestions would be: 1. You don't necessarily have to spend the night in Hile, especially when you have a car arranged to pick you up there. I guess for those that have a tighter schedule. 2. When you do stay overnight in Hile just as we did, in hindsight we would have had no problem to walk the next day to Biretanthi. I mean the car was perfect and we had I think the best driver of the whole of Nepal, yet it feels a bit like we bother the villagers and trekkers that did walk... Read more

I guess my two suggestions would be: 1. You don't necessarily have to spend the night in Hile, especially when you have a car arranged to pick you up there. I guess for those that have a tighter schedule. 2. When you do stay overnight in Hile just as we did, in hindsight we would have had no problem to walk the next day to Biretanthi. I mean the car was perfect and we had I think the best driver of the whole of Nepal, yet it feels a bit like we bother the villagers and trekkers that did walk down from Hile.

Such a pleasant man :-)
We concluded our aqcuaintance with a lunch in Boudanath yesterday, it was great to be able to chat with him a bit more. All his knowledge of trekking!

Local specialist: Ngima Dorji Sherpa
Ngima
Ngima Dorji Sherpa
Local specialist in Kathmandu | Replied on Oct 22, 2016

Thank you very much for your review and suggestions Eva. We really appreciate it and keep in mind. It was our great pleasure to organize trip to Khopra for you and we are so glad that you enjoyed your trip fully. We hope to welcome you soon again for your next trip in near future.

Kind regards,

Ngima.

Ghorepani Trek
Nepal | Oct 7 - Oct 11, 2016

R
Roland T.
Australia | Reviewed on Oct 20, 2016

Very satisfied with all aspects of the trip, from planning through to the final goodbyes to our guides.

Friendly and helpful and more - which other operator would invite us to a local bar and then buy is a drink? Wonderful person!

Local specialist: Amanda Delecca
Amanda
Amanda Delecca
Local specialist in Kathmandu and USA | Replied on Oct 20, 2016

Hi Roland, thanks for your review, it was great to meet you both in Kathmandu and I was SO happy to hear when the mountains finally came out for you!! Cheers!

Manaslu Circuit Trek
Nepal | Sep 6 - Oct 1, 2016

M
Michael F.
Nepal | Reviewed on Oct 14, 2016

Very easy to book, great system to ask questions and get answers. The system flows creating a great overall experience.

Mads and team were fantastic and made us feel taken care of from start to finish. We had obstacles come up which required adjusting our itinerary , Mads and team were able to accommodate and offer alternative recommendations that fit what we wanted.

Local specialist: Mads Mathiasen
Mads
Mads Mathiasen
Local specialist in Nepal and Australia | Replied on Oct 14, 2016

Hi Michael, I am just back from trekking as well. Super happy you enjoyed your trek with us! It was no sweet to make the adjustments for you, just glad we could make it all work so you had the best possible holiday. Hope you see you in Nepal again sometime. Cheers, Mads.

Highlights of Croatia from Zagreb to Dubrovnik - One Week Itinerary
Croatia | Sep 21 - Oct 1, 2016

M
Melissa F.
Sacramento, CA | Reviewed on Oct 08, 2016

Podestine was a little far from town and accommodations of room were not great i.e. Sheet for blanket, shower did not drain, however Lara at the desk was amazing! Sailing trip did not have much time for swimming and snorkeling, majority was sitting on the boat, skipper was nice but would not recommend. Plitvice was amazing as well as accomadations, Dubrovnik is beautiful and Zagreb did not disappoint!

Local specialist:

Tom's 5-day trip to Iceland
Iceland | Sep 15 - Sep 19, 2016

T
T H.
Tappan, NY | Reviewed on Oct 02, 2016

We thoroughly enjoyed the trip and appreciated the recommendations for restaurants and hotels. We don't usually use a travel agent, but for Iceland it was hard to know what to fit in for a quick 5 day trip, and Bjorn was great. Very easy to work with and responsive to our requests. He not only arranged airport transfers, he also set up a ride to the rental car, made sure we had a gps loaded with key spots, and gave us a phone to use with his contact info as well as all the other information we needed.

Local specialist: Bjorn Gudmundsson
Bjorn
Bjorn Gudmundsson
Local specialist in Reykjavik, Iceland | Replied on Oct 02, 2016

Hi Tom and thank you very much for your feedback. It was a pleasure working with you and I am very happy that you enjoyed your Iceland trip!
Great pictures!

Khopra Danda Community Trek
Nepal | Sep 1 - Sep 10, 2016

A
Aniessa H.
Nepal | Reviewed on Sep 10, 2016

I was well taken care of the whole time! Thanks guys for planning this trip for me and getting me where I needed to go! The hotel at the end of my trek was amazing!! Thanks again:)

Local specialist: Amanda Delecca
Amanda
Amanda Delecca
Local specialist in Kathmandu and USA | Replied on Sep 10, 2016

Hi Aniessa,

It was an absolute pleasure having you here and we were very happy to see that you had some clear days with incredible mountain views! Until next time :)

4 day Iceland exploration
Iceland | Aug 13 - Aug 22, 2016

Leslie
Leslie B.
the Netherlands | Reviewed on Aug 30, 2016
What I appreciated most was how was easy it was to organize and book. When we received the itinerary it was reasonably priced especially when compared to what I saw when I initially tried to book the trip on my own. I was booking this trip rather late and I turned to KimKim because I was discovering that a number of the hotels I was interested in were sold out. Bjorn was able to get us a reduced rate with view rooms at a beautiful new hotel. He also found us a great "guest house". The... Read more

What I appreciated most was how was easy it was to organize and book. When we received the itinerary it was reasonably priced especially when compared to what I saw when I initially tried to book the trip on my own.

I was booking this trip rather late and I turned to KimKim because I was discovering that a number of the hotels I was interested in were sold out. Bjorn was able to get us a reduced rate with view rooms at a beautiful new hotel. He also found us a great "guest house". The activities he suggested weren't one that were found in the guidebooks. Bjorn listened to what we liked and found activities to match.

Local specialist: Bjorn Gudmundsson
Bjorn
Bjorn Gudmundsson
Local specialist in Reykjavik, Iceland | Replied on Aug 30, 2016

Thank you very much for the review Leslie we appreciate it! We are very happy that you enjoyed your trip and found our suggestions helpful. We hope to welcome you again to Iceland in the future.

Croatia - Dubrovnik to Split
Croatia | Aug 15 - Aug 22, 2016

B
Bradley G.
Croatia | Reviewed on Aug 28, 2016
We would have liked to have a more in-depth conversation about the hotels and specifically the rooms that were going to be booked for the trip. In the end it worked our fine, but we were a little surprised when we got to the first hotel and would have considered spending more for a view or added amenity. The biggest disappointment was a disconnect from our expectations of what KimKim offered when working with a local expert and what the final itinerary contained. We were expecting the... Read more

We would have liked to have a more in-depth conversation about the hotels and specifically the rooms that were going to be booked for the trip. In the end it worked our fine, but we were a little surprised when we got to the first hotel and would have considered spending more for a view or added amenity.

The biggest disappointment was a disconnect from our expectations of what KimKim offered when working with a local expert and what the final itinerary contained. We were expecting the final itinerary to include ideas/recommendations from the local expert for excursions, things to do or restaurants to checkout that may be slightly off the beaten path.

See previous comment regarding our expectations for the final itinerary.

Local specialist: Ilija Miloš
Alex
Alex B.
| Replied on Aug 28, 2016

Hi Bradley, thank you for your review, and for trusting us to help plan your honeymoon! We are very happy to hear that you had a great time in Croatia, despite the fact that our trip plan and service fell short in a number of ways. Thanks also for your detailed feedback to us via email, as it has helps us improve our product and processes. We hope to be able to help you again with a future trip.

Family Adventure in Croatia
Croatia | Aug 9 - Aug 23, 2016

A
Andreas V.
Sunnyvale, CA | Reviewed on Aug 24, 2016

It was perfectly organized and executed. Looking back I would have done one part differently, but it was really amazing to see that hotels were informed, transports by taxi or ship waiting when needed.

Was very engaged even throughout the vacation open for additional questions

Local specialist: Andro Tartaglia
Andro
Andro Tartaglia
Local specialist in Split | Replied on Aug 24, 2016

Dear Andreas,
Thanks for your feedback!
Next time we will have to use only boutique family owned hotels!! Great pictures by the way :)

Stockholm Trip
Sweden | Jul 9 - Jul 17, 2016

Julia
Julia F.
| Reviewed on Aug 09, 2016
My experience was wonderful. From helping with itineraries to restaurants, the service was great, even for cities that weren't necessarily advertised. I liked the personal experience with someone responding to my every question. Planning trips can sometimes take forever for me and consume my days, but Michelle allowed me to release that pressure. It would have been great if in the planning phases, kimkim was able to tell me a route of a few cities to visit and the attraction of each. If I... Read more

My experience was wonderful. From helping with itineraries to restaurants, the service was great, even for cities that weren't necessarily advertised. I liked the personal experience with someone responding to my every question. Planning trips can sometimes take forever for me and consume my days, but Michelle allowed me to release that pressure.

It would have been great if in the planning phases, kimkim was able to tell me a route of a few cities to visit and the attraction of each. If I had thought through better, knowing I love the outdoors, I would have gone to Iceland instead of Stockholm before Copenhagen. Kayak has an algorithim of when its best to book, so if there was a way to integrate that and tell me to book before I lingered on the itinerary too long (which I admit I definitely did) then that would have been amazing. Overall a great experience though I just wish I had booked things quicker than waiting to go back and forth on them.

Local specialist:
Michelle
Michelle M.
Bell, CA | Replied on Aug 09, 2016

Thank you for your feedback Julia, it was a pleasure planning your trip with you. We will take your feedback into consideration on how to make the planning process better in the future. We look forward to helping you with your future travels.

Honeymoon in Croatia
Croatia | Jul 3 - Jul 15, 2016

Rob
Rob C.
Windsor, CA | Reviewed on Aug 08, 2016
kimkim booked us a perfect honeymoon in Croatia. They found the best accommodations, transportation and activity ideas based on our preferences. Things I liked:
- how easy it is to book a quality trip vs. doing our own research
- the route through Croatia was perfect
- chat communication vs. having to talk to someone by phone, although the back and forth would have been easier via email, instead of having to sign in each time to respond to a comment
- the full itinerary. we referred to it...
Read more

kimkim booked us a perfect honeymoon in Croatia. They found the best accommodations, transportation and activity ideas based on our preferences.

Things I liked:
- how easy it is to book a quality trip vs. doing our own research
- the route through Croatia was perfect
- chat communication vs. having to talk to someone by phone, although the back and forth would have been easier via email, instead of having to sign in each time to respond to a comment
- the full itinerary. we referred to it multiple times a day.
- sailing!
- our final hotel in Dubrovnik was a gem

Areas for improvement:
- back and forth communication by email, as shared above
- the two ferry rides were both sold out at the times we wanted for day-of purchases; buying ferry tickets online or at least warning us to buy early would have helped some logistical difficulty
- more country coverage… would have liked help with the Germany stage of our trip as well.
- would be great if kimkim could have booked flights for us

Local specialist:
Michelle
Michelle M.
Bell, CA | Replied on Aug 08, 2016

Appreciate your feedback Rob! Apologies for the ferry rides being sold out, we will make sure in the future to let travelers know about this, especially during the peak travel season.
We are also continuously working on increasing our in-country customer service to help travelers in Croatia. I am so glad you had a great honeymoon and loved seeing your photos. Please keep us in mind for the next time you plan a trip.