Kimkim Trip Reviews

Our trip was an amazing experience, we enjoyed the "adventure" of the suggested route, focusing on West and North Iceland. However, as a first visit to Iceland, we were disappointed we did not spend more time in Reykjavik and area. It deserves more. The suggested activities and places to see along the route were not always organized according to the drive. I also think it would be more helpful in the planning stages if you had more knowledge of the traveler(s) - sort of a "get to know your clients". All in all, it was great. Chris did a great job. Thank You.

It seemed to be an excessive amount of emails back and forth to get things settled.

It was a huge relief to have Edda plan our trip. The route, plan, and hotels were terrific. It would have been nice to have seen the details before we arrived in Iceland.

Gabor was very helpful and tolerated our many questions and changes to the itinerary including a change of flight times at short notice, He called us during our trip to check that everything was OK.

It was the most amazing hike we ever did and Stephanie was of great help from the day we arrived in Cusco until the time we left. The hotels were really nice and all the people were very nice and friendly. One suggestion would be if you will be able to pair the hikers in the group based on abilities; our group was small and that was perfect. Thanks again for the wonderful trip!

Again, Stephanie went above and beyond to customized our trip based on our needs and she helped us from the time we arrived in Cusco until the day we left. Thanks Stephanie! It was a great pleasure to meet you!

We had a good guide, Joise. To improve, it would have been great if we had more communication from the travel agent.

Everything was good. Had a good driver and perfect guide. Would have liked to have more communication

This was my first experience using kimkim and I'm now a huge fan. I had a last-minute trip to plan and little time to do so and kimkim connected me with a wonderful travel agent. I felt completely confident sending funds to someone in another country I had never met because of the structure of kimkim and other's reviews. I would never have found this travel agent without kimkim but I'm so very glad I did. And I appreciated the ability to look at potential itineraries before making a choice --those examples made it easier to explain what I wanted to do and what we didn't mind missing.

Preeti was amazing. She really close attention to my requests and created a trip that was so much more than I could have on my own. Her knowledge of the area made such a difference--she gave me tips about "not-to-be-missed" sites off the beaten track that made our experience so much richer. I was (very) late in asking her to put the trip together and yet she took it in stride, working quickly and efficiently and staying in touch. She kept the fact I was traveling with a child in mind and created days that were great for both of us. This was a trip we will always remember, and I'm so grateful to Preeti for putting it together. We'll be back!

I was very impressed with the excursion and hotel bookings. As well as it Guide Ian, with Paradise Touring. He as extremely helpful and knowledgeable about our trip. I would highly recommend Kimkim and Ian for anyone I know traveling to South Africa. Thank you!!

Very easy to work with, and accommodating no matter how many times we asked him to revise our itnerary.

We had a difficult time sticking to the timeline as it seemed there was too much stuff for us to do in a day if we wanted to sleep in until about 8 and be at our hotel by 6 or 7 pm or so. Would be nice to have discussed how much we wanted to squeeze in one day. Otherwise, fantastic recommendations. All the restaurants, hotels, hikes, etc. were fantastic. Iceland is amazing.

Chris was prompt in responding to any questions and did a great job of booking all of our hotels and flights and relaying the information to me. The only improvement that could be made here is to add a feature for saving all of your booking numbers, confirmation numbers, etc. for each flight, hotel, car reservation, lagoon reservations in one place. It was kind of confusing trying to go back and forth between our itinerary and my emails. Because I had to book the massages at the lagoon, I screwed up and only booked one, but that was totally my fault! Little things like that got confusing - like what I had to do vs. what Chris did for us.

This was such a great experience!! All we had to do was follow the itinerary. It was so detailed and so easy to follow. Thank you so much kimkim!!

Chris was great!

Of course we had a wonderful time. The difficulties we had were 1. connecting with Ben after we arrived in Iceland. He didn't answer his phone, so we had to use the emergency phone number. 2. Enterprise Car Rental gave us a car which had two very worn rear wheels. We had a flat tire on the rear right side. We had to take the car to a mechanic, who said that the rear tires were illegal in Iceland and unsafe to drive on which is why we had the flat tire. This took time out of our trip, which was a disappointment. 3. We were promised that Heimir (sp?) would pick us up from Enterprise Rental when we returned our rental car and would drive us to our hotel. He had to back up of this agreement due to a delayed plane flight at the airport, so we were stuck. I asked him how I was supposed to return the GPS and he told us to leave our GPS with Grayline counter at the bus terminal when we were heading to the airport, but Grayline was not happy about this.

Fantastic communication and great advice from Nicole. The guide and driver were brilliant.

Had a great trip to Myanmar, guides were friendly and informative and the travel plan was exactly what I wanted

Wai went out of his way to help me. Last minute he arranged for some changes. He also noticed I had made a mistake with my flights and alerted to me to the fact in enough time to fix.

Linda did an exclent job of determining our needs and matching them with a great experience for our family.

Great communication and responsiveness by Linda. Thanks

I had a great first experience with KimKim. I told others about it before even going on my trip. I began to fear it was too good to be true.... no, it was great from start to finish. I was regularly surprised with more than expected... more supported and more amenities than I thought.

I generally interacted with Nicole. She was very responsive, often responding within the hour or early morning after a late night inquiry. She alerted me to a period of a few days where she would be unavailable. Our short notice trip went off without a hitch.

Without the help of Chris McCarty at Kim Kim, I would have been lost attempting to coordinate hotels and find sights around the coastline of Iceland. The timing from one location to another was perfect. This made a once in a lifetime trip as efficient as possible. Thank you

Planning (with Nathalie) was excellent and everything that had been arranged went off really well.

Excellent service and always on-hand and attentive

Planning and booking the trip was easy. KimKim connected us with a great tour provider, and always responded quickly to questions and requests.

It's rare to find a tour organizer really dedicated to creating a perfect experience, but that's the impression we had with Nicole and Haku. It's not the cheapest option, but hearing about others who had trekked with larger groups we are happy with our decision.

Our guide Josias was experienced, patient and a great companion for the 6 days. We stayed in comfortable lodges in epic locations, and really enjoyed the meal on the final night.

There were no hidden costs or surprises, and every detail was covered. This truly allowed us to enjoy one of the best hiking trails in the world.

Everything went really smoothly. Where there were minor hitches they either resolved themselves or Linda responded and sorted them quickly.

Just great. Linda was friendly by email, straightforward, and understood what I wanted from the trip. Responded quickly and made everything work well.

Very nice trip overall