Kimkim Trip Reviews

4.8
Based on 15,713 ratings
Read 15,713 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Go back to my roots
Bolivia | Apr 1 - Apr 16, 2018

Cassie
Cassie B.
United Kingdom | Reviewed on Apr 19, 2018
We had a wonderful time. Terra Andina were really good checking on us at arrival and notifying us of any changes. For me personally I loved La Paz and found Teresita the guide really informative. She helped me understand the many situations in the country and also the culture. We found the trip was divided into 3 sections. The first being La Paz and lake Titicaca and staying with locals. We had a wonderful time in all aspects. Found Jamie and Marisol so kind and I think we ate the best food... Read more

We had a wonderful time. Terra Andina were really good checking on us at arrival and notifying us of any changes. For me personally I loved La Paz and found Teresita the guide really informative. She helped me understand the many situations in the country and also the culture.

We found the trip was divided into 3 sections. The first being La Paz and lake Titicaca and staying with locals. We had a wonderful time in all aspects. Found Jamie and Marisol so kind and I think we ate the best food with them. Really enjoyed that they encouraged us to join in with activities such as picking potatoes and making cheese. Plus as it was my birthday I found they helped me celebrate well.

Then the 4 day trip round the sur lipez and salt flats. Eloy our driver and guide was brilliant. He was always finding us lovely places to eat not with the other tourists and the lunches were delicious . Set in breathtaking scenery. The whole 4 days was just amazing to see the diversity of the country. We were treated so well with Eloy and thoroughly enjoyed.

The final part was Potosi and Sucre. For us we didn’t enjoy Potosi but I think by then we were very tired. Was glad of a free day in Sucre to chill and enjoy the city at our leisure. The final day in La Paz was nice as to see the city sights plus the wrestling. Teresita was a great guide for us.

Overall it exceeded our expectations. I’m glad we went for a personal tour as would never have got all the information or places to eat and go. Thanks again to all the guides and Kim Kim and Terra Andina . Awesome

Local specialist: Marie Lainé
Marie
Marie Lainé
Local specialist in Bolivia | Replied on Apr 19, 2018

Thank you very much Cassie !

The whole team was delighted to organize your trip back to your roots.

I personaly thank you for the great comments about our guides and driver. It's important for us to always gives a profesional service.

Thank you Cassie and Tim for being amazing travelers !

Jordan
Jordan | Apr 11 - Apr 16, 2018

A
Auey D.
Thailand | Reviewed on Apr 19, 2018
There were a few bumps along the road with the reservations and requests for activities that didn't go through e.g. we were placed into a different hotel than the one we had requested and weren't notified; we only found out when we got to the hotel and had to call Andy ourselves. Granted, the hotel was a much nicer one than he one we had requested but "I changed the booking I just didn't tell you" isn't what passes for an apology or a suitable notification.
For the dive in the Red Sea, we...
Read more

There were a few bumps along the road with the reservations and requests for activities that didn't go through e.g. we were placed into a different hotel than the one we had requested and weren't notified; we only found out when we got to the hotel and had to call Andy ourselves. Granted, the hotel was a much nicer one than he one we had requested but "I changed the booking I just didn't tell you" isn't what passes for an apology or a suitable notification.
For the dive in the Red Sea, we asked for 2 dives and we paid for the 2 dived each but when we got onto the boat we were told that we were only to do 1 dive because thats what they were notified.

Our freelance tour guide, Walid, along with the bus driver who was provided by the Agency helped a lot in getting us around and giving us information and knowledge on the places we were to, and gave us insider trips to get us the best deals.

However, I think we could've done without the bus driver smoking on the bus every time we got off. It was nauseating every time we came back onto the bus.

Ultimately, it was an amazing experience visiting that part of the world for the very first time, it wouldn't be an adventure if we didn't have any obstacles.

Local specialist: Andy Nurse
Andy
Andy Nurse
Local specialist in Jordan | Replied on Jun 04, 2018
Hi Auey, I am happy to hear that it was an amazing experience. The diving experience was never finalized or added to the trip costs. But I added it "on the house" as the guide told me your group wanted to dive and we had talked about diving before. Even if I did not charge for it, and we did not agree on how many dive, I wanted your group to have a great experience so I was happy to cover it for you. I have noted the complaint about the bus driver smoking, and will alert my boss about it.... Read more

Hi Auey, I am happy to hear that it was an amazing experience.

The diving experience was never finalized or added to the trip costs. But I added it "on the house" as the guide told me your group wanted to dive and we had talked about diving before. Even if I did not charge for it, and we did not agree on how many dive, I wanted your group to have a great experience so I was happy to cover it for you.

I have noted the complaint about the bus driver smoking, and will alert my boss about it. Overall, I'm glad to hear that Waleed helped a lot and that it was an amazing experience. Safe travels!

Jordan
Jordan | Apr 11 - Apr 16, 2018

P
Ploy U.
Thailand | Reviewed on Apr 18, 2018
Our group had an amazing time in Jordan! Despite some minor miscommunication at the beginning of our trip with Andy, our local specialist, about some accommodation details, it was overall a pretty smooth experience and he was able to help us with the problems we had. We very much enjoyed our time with our local guide, Waleed, who was very accommodating and had ample knowledge about Jordan's history and traditions, all of which we very much enjoyed hearing about. We spent a total of 5 days... Read more

Our group had an amazing time in Jordan! Despite some minor miscommunication at the beginning of our trip with Andy, our local specialist, about some accommodation details, it was overall a pretty smooth experience and he was able to help us with the problems we had. We very much enjoyed our time with our local guide, Waleed, who was very accommodating and had ample knowledge about Jordan's history and traditions, all of which we very much enjoyed hearing about.

We spent a total of 5 days there and we felt that was enough to see everything without having to rush, although more time to relax at the Dead Sea at the end of our trip could have been the cherry on top. Petra is truly a world wonder and we spent about 7 hours exploring, which for the average traveler, I think is plenty of time. But, if you are very interested in ancient history and want to do more of the hiking trails, perhaps an extra day in Petra would be good. I wouldn't necessarily recommend the Petra by Night experience because it is quite a long walk and you don't get to see much in the dark -- but it might be worth it to some people. We also went to Aqaba, which is worth a boat trip if you are into snorkeling/scuba diving but otherwise, there isn't much to do in the city. Wadi Rum is also a very cool spot, but if you stay at one of the campsites, I would recommend trying to get there a bit on the earlier side to explore the grounds -- but that and the desert jeep tour warrants about a full day at most.

The meet-and-assist step at the airport both upon our arrival and departure was highly convenient, although it would have perhaps been useful to know what to expect about the visa process prior to our arrival.

The only downside was our bus. The driver was very nice but he had the habit of smoking in the car (albeit, when we were not there) which made long bus rides very uncomfortable because of the smell. The driving was sometimes erratic but I think that can be partially attributed to the slightly bumpy roads!

Local specialist: Andy Nurse
Andy
Andy Nurse
Local specialist in Jordan | Replied on Jun 04, 2018

Hi ploy thanks for your review. Waleed and I were in communication throughout the trip, trying to make sure things run as smoothly as possible. It is great to hear that you really enjoyed his guiding and that Alaa our airport representative was very helpful.

For buses in Jordan unfortunately Jett is really our only option at the moment. So we do not have much control over the driver. But I have noted your feedback and we will think about ways to improve it.

Best wishes!

Nepal and Trekking
Nepal | Mar 26 - Apr 9, 2018

K
Kim S.
New Zealand | Reviewed on Apr 18, 2018
Where to start! What an amazing trek! Amanda was great throughout the organising, answering any questions I had (and I had a lot!). We had a good group of us who did the trek together. Our guides Gelu and Nurbu were awesome and so were our porters always smiling and helping! I was blown away by their efforts put into the trek because they never rested! They were even in the kitchen preparing our meals when the cook had a day off! They were also very helpful while walking especially on the... Read more

Where to start! What an amazing trek! Amanda was great throughout the organising, answering any questions I had (and I had a lot!). We had a good group of us who did the trek together. Our guides Gelu and Nurbu were awesome and so were our porters always smiling and helping! I was blown away by their efforts put into the trek because they never rested! They were even in the kitchen preparing our meals when the cook had a day off! They were also very helpful while walking especially on the pass day coming down Nurbu was always right there if we fell over or making sure it was safe! Most of the guest houses and food was great just the night before the pass when we were in tents was a hard night but I don't think that will change. The scenery varied a lot which was great. Overall we had an amazing time and will never forget it!! If we decide to do another trek we would definitely want the same guides and porters again!! Thank you!

After our trek we went down to Chitwan national park and did a home stay in the Tharu village. This was so awesome!! Really grassroots but the best decision! Right from the beginning we were totally immersed in the culture. The village activities were so much fun! We felt like part of the family! Everyone was so friendly! The meals were delicious and very fresh! This is something I would highly recommend for people to do, even families because all of the kids would play together. I really cannot put into words this experience. Sukram did a great job of organising everything and making sure we were looked after.

Local specialist: Amanda Delecca
Amanda
Amanda Delecca
Local specialist in Kathmandu and USA | Replied on May 22, 2018

Hey Kim, thanks for your kind words and awesome photos!! It's great to see part of your experience here, both trekking and in Chitwan. These are both experiences that we really love and agree that the what you get is so much more than the words or photos that any of us could share. It was such a pleasure helping you with your trip, I hope the fond memories of Nepal stay with you for a long time!

All the best, Amanda :)

Experience Jordan Tour - 8 Days
Jordan | Apr 7 - Apr 15, 2018

John
John P.
Huntington Beach, CA | Reviewed on Apr 17, 2018

The trip was simply amazing.. The online scheduling department, the driver and the guide were all top notch. I could not have hoped for a better experience. Honestly, what a great country, experience and team that are at Kimkim... Thank you to all of you for all of your effort.

Local specialist: Andy Nurse
Andy
Andy Nurse
Local specialist in Jordan | Replied on Apr 20, 2018

Hi John, thank you for the review! I am really glad that you enjoyed your time in Jordan. I am also really happy that you came away from the experience thinking Jordan was a great country. The toughest thing we face is the reputation of being in the middle east, so the more travelers especially American travelers, that visit the country and come away with a positive experience the better! I really believe that travel helps makes the world a better place, so thanks for contributing to that.

Group departure - Manaslu Circuit Trek - The Ultimate off-the-beaten-path Trek in Nepal - 13 to 19 days
Nepal | Mar 26 - Apr 9, 2018

C
chris m.
Australia | Reviewed on Apr 17, 2018
I believe our trek guide Gelu did an amazing job throughout the 2 weeks. His experience, and temperament was valued, whilst his willingness to help all trekkers to have an amazing trip was first class. Actually this is true for his whole team, including porters and assistant guide Nu bo. They all performed roles from guides, to cooks, to waiters, to boot fixers etc with a smile and pleasant nature.
In regards to the trek itself, it included beautiful country and challenging terrain towards...
Read more

I believe our trek guide Gelu did an amazing job throughout the 2 weeks. His experience, and temperament was valued, whilst his willingness to help all trekkers to have an amazing trip was first class. Actually this is true for his whole team, including porters and assistant guide Nu bo. They all performed roles from guides, to cooks, to waiters, to boot fixers etc with a smile and pleasant nature.
In regards to the trek itself, it included beautiful country and challenging terrain towards the top. I would personally probably prefer bigger days in the lower country and reducing the number of days over over the trek or including a few more days in the Annapurna region towards the end. Overall great trip with some great people.

Local specialist: Amanda Delecca
Amanda
Amanda Delecca
Local specialist in Kathmandu and USA | Replied on May 22, 2018

Hi Chris, great to hear that the crew did such a great job on your group trek, we totally agree that they're amazing and do an awesome job!

Cheers,
Amanda

Costa Rica surfing adventure
Costa Rica | Mar 30 - Apr 10, 2018

J
Jamie O.
San Rafael, CA | Reviewed on Apr 16, 2018

Great trip! Thanks for the change in transportation to Tamarindo as the ride was awesome with the forst half hour on the beach and the most of the rest on backroads thru the countryside. On reflection i would have stayed an extra day at Flor Blanca versus goign to Tamarindo which was too touristy for me but great for my 16 year old. Thanks for your help!

Local specialist: Sylvia Jurado
Sylvia
Sylvia Jurado
Local specialist in San Jose, Costa Rica | Replied on Apr 16, 2018

Hola Jamie!
Happy to learn that you had a great surfing adventure in Costa Rica with your son and that he liked Tamarindo for more surfing!! Flor Blanca is a great resort and I knew that you will love it when I proposed it to you!

You have to come back to explore Costa Rica and explore other destinations such as the Arenal Volcano area and why not surfing down on the Caribbean coast!

Wishing you a great day!

Kind regards,

Sylvia

Kathmandu Valley starting from Pokhara
Nepal | Apr 7 - Apr 13, 2018

S
Sebastien V.
Malta | Reviewed on Apr 16, 2018

The platform provided by Kimkim is innovative in its simplicity and ease of use. We were immediately linked to a local expert Amanda who put together the trip for us. With patience and enthusiasm, she tailored the trip to our needs and wishes. In the end we had the perfect mix of local culture, sightseeing and relaxing. Babu is a professional and safe driver and was always on time and helping us with our bags. We also learned a lot from our local guide, Rajeev, who answered so many of our questions and introduced us to several local restaurants. Great service!

Local specialist: Amanda Delecca
Amanda
Amanda Delecca
Local specialist in Kathmandu and USA | Replied on Jun 04, 2018

Hey Sebastien, great to hear that you enjoyed using kimkim and that everything went smoothly on your trip. Thanks for making time to meet up at the end of your trip, it was great to meet in person and hear all about your journey! The roads are certainly an adventure in Nepal so I was very pleased to hear that you felt safe and in good hands with Babu!

All the best,
Amanda

Classic Costa Rica: 7-Day Self-Drive Tour
Costa Rica | Mar 30 - Apr 6, 2018

Christie
Christie C.
Taiwan | Reviewed on Apr 16, 2018

Sylvia was very patient and help us a lot with the tour. We had a great time and will use the service again in the future.

Local specialist: Sylvia Jurado
Sylvia
Sylvia Jurado
Local specialist in San Jose, Costa Rica | Replied on Apr 16, 2018

Hola Christie!
Thank you for your trip review and glad to learn that you had a great time in Costa Rica!
Hope that you can come back soon and explore another exciting destinations that you missed this time!
Kind regards,
Sylvia

Explore Iceland in 5 days - Seven Optimized Itineraries to help you make the most of your Short Trip to Iceland
Iceland | Apr 7 - Apr 13, 2018

B
Brette H.
Philadelphia, PA | Reviewed on Apr 15, 2018

Hálldor and Preeti did a phenomenal job in picking the hotels, locations and excursion companies. Everything worked out perfectly, the hotels were perfect and the excursions were private with personable, knowledgeable and great guides.

When I go back to Iceland, I intend on using Hálldor and Preeti again. They’re fantastic and I’m very happy with the experience.

Local specialist: Halldor Bjarkason

Trip to Iceland
Iceland | Apr 1 - Apr 7, 2018

K
Karen S.
Poulsbo, WA | Reviewed on Apr 14, 2018

This was a dream trip! I was so busy with work and Preeti had everything planned according to where we wanted to go and sights we wanted to see. The self driving tour was great and the hotels were all amazing!!

I will definitely use Kim Kim again - it’s perfect for a busy person who doesn’t have time to plan all the logistics of a trip

Thank you

Local specialist: Preeti Bhide

petra and jordan
Jordan | Apr 4 - Apr 6, 2018

sheldon
sheldon k.
| Reviewed on Apr 14, 2018

Our trip to Jordan was just as expected. We were met at every stop exactly on time. The guides and drivers spoke english well enough to explain our needs and to hold an enjoyable conversation on some long drives. The cars used were new and comfortable. The hotels, camp, and spa were excellent with the exception of occasionally poor hot water for showers. We had a great time and felt safe and well cared for throughout our tip. I would suggest that the company issue a list of contact numbers when they send out the written itinerary before the trip.

Local specialist: Andy Nurse
Andy
Andy Nurse
Local specialist in Jordan | Replied on Apr 28, 2018

I am very happy that you had a great time in Jordan! I have noted the contact information: As much as possible we try to send the number of the airport representative, driver, guide, and tour operator. I will make sure to communicate these numbers for more of my groups.

Most importantly, I am glad to hear you felt safe and well taken care of by our team. Thanks for the feedback and review and I hope you enjoy your next adventure!

Trip to Myanmar
Myanmar | Mar 8 - Apr 12, 2018

H
Herve F.
Canada | Reviewed on Apr 14, 2018

Andy took care of our 6 weeks tour of Asia and everything went well. We had a good time and most of it, drivers, guides, Hotel etc were perfect. I will used Andy again for a another trip for sure.

Local specialist: Andy Carroll

Climbing
Slovenia | Apr 7 - Apr 11, 2018

S
Sharmilee G.
United Kingdom | Reviewed on Apr 13, 2018

Polona and Luka organised the day well and I enjoyed my time rock climbing. Siggi was very good at getting back about the plans promptly.

Local specialist: Siggi Sveinsson

Balthali Village Trek via Namo Buddha and Panauti
Nepal | Mar 24 - Apr 5, 2018

L
LeaAnn F.
Canada | Reviewed on Apr 13, 2018

The 8 days we spent with Tendu were very memorable. He was very knowledgeable with the areas that we were trekking. He was very personable, professional and his sense of humour kept us motivated when we needed motivation. He was very attentive to our needs at the various tea houses. Lapka and Kazi were a delight to have along on the trek. I would highly recommend Tendu as a guide to anyone coming to Nepal.

Local specialist: Kripa Sunuwar
Kripa
Kripa Sunuwar
Local specialist in Kathmandu, Nepal | Replied on Apr 29, 2018

Hi LeaAnn, thanks for your wonderful review of our guide Tendu. Gald to know that you really enjoyed the company of Tendu throughout your travel period. I will be sure to pass your appreciation to him and his team.

Adventure
Nepal | Mar 25 - Apr 7, 2018

Jill
Jill S.
Grand Forks, ND | Reviewed on Apr 12, 2018
Our trip was truly amazing! We saw so much of Nepal and its people. Amanda was truly wonderful in crafting an experience that perfectly incorporated our adventurous spirits, need for a little rest and relaxation, our want to be immersed in the local culture and excitement about visiting a new country. She was quick to respond to all my concerns and questions during our planning process, prior to our travel dates and during our trip. She was able to make adjustments to our itinerary of... Read more

Our trip was truly amazing! We saw so much of Nepal and its people. Amanda was truly wonderful in crafting an experience that perfectly incorporated our adventurous spirits, need for a little rest and relaxation, our want to be immersed in the local culture and excitement about visiting a new country. She was quick to respond to all my concerns and questions during our planning process, prior to our travel dates and during our trip. She was able to make adjustments to our itinerary of the fly without hesitation.
All of the guides were incredibly knowledgeable, patient, polite and eager to share their culture with us. Amanda arranged drivers, pick-ups, guides, hotel stays, a trekking itinerary, tea house stays, meals, sight seeing suggestions, in-country flight tickets and more. We had no worries at all and felt safe every step of the way.
We arrived in Kathmandu, were picked up and brought to the Hotel Manaslu - very nice, clean with modern bathroom and breakfast was provided. After a brief rest our guide picked us up and took us on a walking tour of Thamel and other sites in the area. We even got a very rare view of the Kathmandu Kumari coming out of her house to attend a celebration. We stayed in the Thamel area and had dinner before walking back to our hotel. The following day our same guide picked us up with a driver and we toured UNESCO sites and more in the city and Patan.
We trekked for the next three and a half days, staying in tea houses along the way to Pikey Peak. It was a little disappointing that it never really cleared up, therefore we didn't get a clear view of the Himalaya mountain range. The trekking was very hard and technical (we bit off a bit more than we could chew but our guide Reeche (I'm sure I didn't spell that right) was amazing. The mountains were so lovely Its hard to describe. My suggestion regarding the trekking would be to get more detailed information as to the difficulty and technical aspects of the trek. We were not prepared for the very long days and technical aspects of the trails.
We spent a full day rest at the Panorama Charikot resort after trekking. Wonderful, wonderful place with great views and amazing staff. Food was very good.
The only hiccup of the trip was the horrible jeep ride from Charikot to Namobudda monastery. It was extremely terrible roads and took 7 hours to get to the monastery. The trip was only suppose to take half that time. Our driver didn't speak English so it was hard to know what was happening along the way. We loved the monastery but probably would have passed had we know how long of a jeep ride it was to get to it.
Off to Bhaktapur were we stayed at the Milla Guesthouse. I can't say enough about this beautiful boutique hotel in the heart of the city. Its an oasis and the breakfast on the roof terrace was the best we had on our trip. Our guide and driver took us to all the heritage and culture sites in the area and well has some shopping at various artisan places.
Next to the Chitwan Jungle were we stayed at the Jungle View Resort. We had a private bungalow with lovely views of the Rapti River were Rhinos freely roam. The field guides were knowledgeable and able to answer all our questions. We took an elephant safari ride, canoe ride and visit to the crocodile breeding reserve and jeep safari. The animals were a site to see; rhinos, sloth bear, bison, wild peacock, various deer, crocodiles and many birds
Lastly on to Patan where we stayed at The Inn- Patan. Amazing old Newari home redone into a lovely boutique hotel with a courtyard that reminded me of Italy. The original wood carving throughout was stunning. Great service and food in the heart of the city but yet quiet. We were lucky to get a large room with a small balcony overlooking the courtyard.
We ended our trip with a flight around Mt. Everest. Again, it wasn't super clear but we were able to the see the peaks and Everest. It was a pleasant end to our trip.
Overall, it was an amazing trip and I would highly recommend Amanda, KimKim and Himalayan Adventure travels and tours.

Local specialist: Amanda Delecca
Amanda
Amanda Delecca
Local specialist in Kathmandu and USA | Replied on Apr 23, 2018

Hi Jill, thanks so much for your review. While the weather wasn't great when you were here, hopefully you were able to squeeze in enough the mountain views that your trip was all about. Lots of ups and down on your trip, I'm glad we were able to modify things along the way to suit your needs, such as the extra night at the lovely Panorama Resort in Charikot.

The mountains are always here for next time! ;)

Cheers,
Amanda

Group departure - Manaslu Circuit Trek - The Ultimate off-the-beaten-path Trek in Nepal - 13 to 19 days
Nepal | Mar 26 - Apr 9, 2018

F
Farhan R.
Pakistan | Reviewed on Apr 12, 2018
Gelu, the cheif guide and Nurbu were both amazing. Incredibly helpful, and caring. I'd like to add that Gelu's insight when tweaking the itinerary really helped make the trip even better- affording us better rest, to save time and to make it to the pass on a much better (sunny) day. Gelu was also very good at crisis management- I had issues with my knee, did not manage to get a raincoat for the trek and a friend really struggled. Gelu was incredibly patient and helpful with all of us. Nurbu... Read more

Gelu, the cheif guide and Nurbu were both amazing. Incredibly helpful, and caring.

I'd like to add that Gelu's insight when tweaking the itinerary really helped make the trip even better- affording us better rest, to save time and to make it to the pass on a much better (sunny) day. Gelu was also very good at crisis management- I had issues with my knee, did not manage to get a raincoat for the trek and a friend really struggled. Gelu was incredibly patient and helpful with all of us.

Nurbu as well, with better experience would be a good guide.

The porters were all amazing and incredibly helpful, even with/ without the luggage being carried.

Local specialist: Amanda Delecca
Amanda
Amanda Delecca
Local specialist in Kathmandu and USA | Replied on May 05, 2018

Hi Farhan, great to hear that Gelu and the crew helped you have such a great trip! We think they're pretty awesome and do an excellent job in the mountains, so hearing that from you after your 2 weeks together is fantastic. Great job on pushing through the trek with your knee issues, that's no mean feat!!

Thanks for your review, Gelu and your porters will no doubt be very happy to hear your feedback.

Cheers,
Amanda

Best of Jordan
Jordan | Mar 28 - Apr 1, 2018

Mikhail
Mikhail K.
Fort Lee, NJ | Reviewed on Apr 11, 2018

The trip was very well organized. The whole process of communication with Raisa and payment process before the trip was very easy. Raisa picked the best itinerary for our short four days stay in Jordan. Our guides were very professional and knowledgeable. Drivers were very polite and courteous. Hotels and bedouin camp which Raisa picked for us were very good, provided great service.

Local specialist: Raísa Jorge
Raísa
Raísa Jorge
Local specialist in Amman | Replied on Apr 29, 2018

Hi Mikhail,
Thanks again for experiencing Jordan with us. I am glad to know you had such a good time!
Happy to be at your service.

We hope to see you again in our beautiful country.

Happy travels!

Best,
Raisa

Khopra Danda Trek - A great off the beaten path trek in the Annapurna region
Nepal | Mar 31 - Apr 8, 2018

Linda Ming
Linda Ming L.
Hong Kong | Reviewed on Apr 11, 2018
Booking our trip on kimkim was extremely simple and convenient. We were connected to Ngima right away, and he was professional and attentive all the way through. Everything that we experienced prior to the trip was easy, smooth, and enjoyable. The trip itself was rather disappointing because our guide failed time and time again to do his job properly. He seemed entirely unfamiliar with the region of Nepal that we trekked through and depended on our porter to do a number of things that he... Read more

Booking our trip on kimkim was extremely simple and convenient. We were connected to Ngima right away, and he was professional and attentive all the way through. Everything that we experienced prior to the trip was easy, smooth, and enjoyable.

The trip itself was rather disappointing because our guide failed time and time again to do his job properly. He seemed entirely unfamiliar with the region of Nepal that we trekked through and depended on our porter to do a number of things that he should have been able to do: lead us on our walks, correctly identify and name the mountains we saw, get us to the right tea houses at the end of each day, etc. Certainly we felt like we had been ripped off given the amount of money that we'd paid for our guide's expertise, but the bigger problem was that his incompetence led to some uncomfortable and frustrating problems -- one of them being a rather serious problem when he'd failed to inform us that there were no bottles of water for sale in the whole Ghorepani region (an endeavor to cut down on plastic waste). Had our guide briefed us on this, we could have purchased bottles of water on our way to Ghorepani, or at the very least, we would have known to save our empty bottles to fill up with filtered water. However, we were never advised on this matter, so we simply threw away our bottles assuming we'd be able to buy more. Needless to say, we felt outraged and panicked when we realized that we hadn't been sufficiently briefed, and that we didn't have any bottles for collecting water to get through the evening and the next day's walk. This made it crystal clear that our guide hadn't done his "homework" to prepare for a trek in a part of Nepal that he was unfamiliar with. (We also felt that Ngima should have advised us about the water situation in Ghorepani. The packing list that he shared did not indicate reusable water bottles as a must. It noted that we'd be able to buy bottles of water along the way, which led us to believe that there was no need to bring our own bottles at all. Given the situation at Ghorepani, Ngima really should have equipped us with better advice.)

There was one other incident concerning our guide that really frustrated and disappointed us. He had arranged to pick us up at our hotel in Pokhara at 2:00PM to take us to the airport for our 3:15PM flight to Kathmandu. We waited 30 minutes for his arrival, and then arranged our own ride to the airport when he still hadn't shown up by 2:30PM. We were terribly anxious for that whole half hour as we didn't want to miss the flight back to Kathmandu since we had an international flight to jump on from there. It was bad enough that we had to arrange and pay for transportation that the trip provider should have covered (we found this truly outrageous), but we really couldn't believe how irresponsible our guide had been. A guide should never make his clients feel so worried.

All in all, we are shocked and disappointed that this was the experience we paid for. In truth, we would like to be refunded the money that we paid to have a guide.

Needless to say, we cannot recommend Ngima's company, Nepal Myths and Mountain Trails.

Local specialist: Ngima Dorji Sherpa
Ngima
Ngima Dorji Sherpa
Local specialist in Kathmandu | Replied on Apr 12, 2018
Dear Linda, I am so sorry to read that you had such bad experience traveling with us. But I am also equally surprised that you complained me nothing about guide's service when we met in Kathmandu after you return from your trek and asked you how your trip was. And now, suddenly all your experience flooded back in your review with a refund of guide fee. Please allow me to clarify the situation. I just completed meeting with your guide to have a talk about the issue and now I would like to... Read more

Dear Linda,

I am so sorry to read that you had such bad experience traveling with us. But I am also equally surprised that you complained me nothing about guide's service when we met in Kathmandu after you return from your trek and asked you how your trip was. And now, suddenly all your experience flooded back in your review with a refund of guide fee.

Please allow me to clarify the situation. I just completed meeting with your guide to have a talk about the issue and now I would like to explain what did happen on the trek after the inquiry meeting held with the guide.

According to your guide, who is one of the experienced and good guides of our company, performed his best to guide your trip. Most of the times, guide and porters co-ordinate with each other during the trip for service arrangements and easy workflow during the trip. I asked him about the mountains seen from Ghorepani and Khopra Ridge just to cross check his knowledge and he did answer correctly. If you ask other guides for the information instead of asking your guide and if they mislead you with wrong information about the mountains seen from the very particular area, I am sorry but it is wrong to say that your guide had no knowledge at all. You should have trusted your guide rather than trusting some random guides or people you met on the way. If he knows the names and answers me correctly then we can assume that he will definitely deliver the same information to you too.

Regarding, drinking water issue in Ghorepani, your guide suggested you carry multiple numbers of water bottles and so you did accordingly. But we too were totally unaware of the new rule on effect from Tirkhedhunga to Ghorepani area which was regulated recently. It's true that now travelers cannot purchase 1L water bottles but instead they can fill up water in their bottles from 20L jars from the lodge. And to address this issue, your guide purchased two reusable water bottles out of the trek budget which was just allocated for your trek accommodation, lunch, dinner and tea/coffee. He did not even claim for reimbursement of the price. And in addition, he suggested you fill up only boiled water instead of filling water from the jar just to avoid any water-related health issue to you. I think blaming guides expertise for suddenly changed rule in the certain area does not make sense at all. It's the responsibility of travelers to coordinate with the guide to cope with the prevailing rules and enjoy the trip rather than getting disappointed. Had I known earlier about the water bottle issue in Tirkhedhunga to Ghorepani area, I would have suggested you purchase water bottle in Kathmandu which was previously not needed.

Regarding, the flight issue, we had arranged your flight together with your guide. This is an expensive option to choose over transporting guides by local bus but we thought on your comfort in case the flight gets delayed or canceled due to weather problems or any unseen issues. And exactly that happened. Your flight got delayed by around half an hour and your guide re-confirmed your ticket with the new time schedule. He informed that he would pick you up at 2.30 pm at your hotel instead of going airport early and staying idle so that you will have slightly more time to enjoy Pokhara. Your guide reached hotel just a few minutes later after you left to the airport. I think you should have considered waiting few more minutes as missing your flight means missing his flight too and he should report to our office that day anyhow if the flight was operating. Point to be noted is that your guide was staying in another hotel as your Pokhara hotel don't provide guide room if it's directly booked by clients.

In a nutshell, if you were that much disappointed with guide's service that it compelled you to ask for a refund for what you paid for having a guide, why did you tip your guide with around USD 110.00? As usually tipping is done at last after completion of trek depending on your satisfaction with the services provided to you, we can say that you were happy with the trip.

We would love to hear you say in our email: [email protected]

Best wishes,

Ngima and whole NMMT family.

Colombia trip
Colombia | Mar 10 - Mar 16, 2018

M
monica r.
Atlanta, GA | Reviewed on Apr 10, 2018

Our trip in Columbia was wonderful. great country, very safe. We had exceptional experience with Aventura Columbia. The organization of the trip was impeccable.
The only bad part was flying with Avianca. All flight we took in Columbia were delayed.

Local specialist: Sidrah Qureshi
Sidrah
Sidrah Qureshi
Local specialist in Medellín | Replied on May 05, 2018

Hello Monica,

Thank you for your trip review! We are very happy to hear that you all enjoyed your holidays in Colombia. Hope to see you again soon!! You are welcome back any time.

Best regards from Medellín,
Sidrah

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