Kimkim Trip Reviews for Australia

4.9
Based on 175 ratings
Read 175 verified reviews by travelers who booked their trip to Australia on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Amazing anniversary trip in Hamilton Island and Brisbane
Australia | Nov 18 - Nov 23, 2024

S
Stephane C.
Canada | Reviewed on Dec 02, 2024
We originally contacted kimkim to help with a 5-day trip we wanted to take in Australia after a cruise returning to Sydney. Our specialist Vicky was amazing throughout: she offered multiple itineraries as we defined together what we were looking for, and we ended up following her advice to go to Hamilton Island and we are so glad we did! It was every bit the paradise Vicky described it to be - from the amazing views to the superlative Beach Club accommodations and the laid-back atmosphere at... Read more

We originally contacted kimkim to help with a 5-day trip we wanted to take in Australia after a cruise returning to Sydney. Our specialist Vicky was amazing throughout: she offered multiple itineraries as we defined together what we were looking for, and we ended up following her advice to go to Hamilton Island and we are so glad we did! It was every bit the paradise Vicky described it to be - from the amazing views to the superlative Beach Club accommodations and the laid-back atmosphere at the vacation island. We finished with 1.5 days in Brisbane where Vicky had great recommendations and a fun river cruise planned for us. Every part of the trip was planned out meticulously and went without a hitch, from transfers to airfare and hotel bookings. Communication was alway easy and quick. We're so glad we found kimkim and Vicky for our trip and would recommend working with them without hesitation. Thanks!

Hotel Reviews
Hamilton Island Beach Club
Hamilton Island
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina Apartment Hotel Brisbane
Brisbane
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Explore Hill Inlet - Half Day
Explore Hill Inlet - Half Day
Hamilton Island
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Dec 02, 2024
Hi Stephane, Thank you so much for your kind words! I’m so pleased to hear that your trip to Hamilton Island and Brisbane was everything you hoped for and more. It was a pleasure working with you to create the perfect itinerary, and I’m so glad you enjoyed the laid-back atmosphere and stunning views at the Beach Club. I love it there, too! It’s wonderful to know that everything went smoothly from start to finish, and I’m happy the river cruise was a highlight of your time in Brisbane. I... Read more

Hi Stephane,

Thank you so much for your kind words! I’m so pleased to hear that your trip to Hamilton Island and Brisbane was everything you hoped for and more. It was a pleasure working with you to create the perfect itinerary, and I’m so glad you enjoyed the laid-back atmosphere and stunning views at the Beach Club. I love it there, too!

It’s wonderful to know that everything went smoothly from start to finish, and I’m happy the river cruise was a highlight of your time in Brisbane. I truly appreciate your trust in me to plan your trip, and I’m delighted to hear that you’d recommend working with Kimkim.

I hope you have many more amazing adventures ahead!

Warm regards,
Vicky

We had a fabulous experience
Australia | Nov 22 - Nov 30, 2024

Waleska
Waleska C.
Newark, NJ | Reviewed on Dec 01, 2024
We had a fabulous experience. All the guides were very helpful and attentive. Read more

We had a fabulous experience. All the guides were very helpful and attentive.

Hotel Reviews
The Reef House Boutique Hotel & Spa
Palm Cove

Beautiful location. The room was comfortable. No beach view but a very well kept.

Authenticity & Character
Location
Walking around was easy
Staff
Cleanliness & Comfort
Longitude 131˚
Yulara

This is a very well kept property. Only 16 private tents. Treatment was of a six star hotel. Every single person called us by our names. Beautiful location and the experiences were unique.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Four Seasons Sydney
Sydney

Beautiful hotel and location was great. We didn’t get a room with a view and that was a disappointment because we were told the hotel had great views. We were looking at a back road and building. Service was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Seastar Full Day Great Barrier Reef Snorkel & Dive tour
Seastar Full Day Great Barrier Reef Snorkel & Dive tour
Australia

Great staff and activities were very pleasant

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Vlasoff Sand Cay Helicopter Tour  (departing Cairns)
Vlasoff Sand Cay Helicopter Tour (departing Cairns)
Australia

An unforgettable experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Signature Experience  - Day 2 (Longitude 131)
Signature Experience - Day 2 (Longitude 131)
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Small Group Tour
Blue Mountains Small Group Tour
Sydney

Long hike but worth it!

Quality of Experience
Guides, Drivers and Staff
Rebecca was amazing!
Transport
Panoramic Sydney Sights - Half Day Tour
Panoramic Sydney Sights - Half Day Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Signature Experiences on Day 1 (Longitude 131)
Signature Experiences on Day 1 (Longitude 131)
Uluru
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Dec 02, 2024
Thank you so much, Waleska, for sharing your detailed feedback, photos and lovely review! I’m thrilled you had such a fabulous experience—it sounds like an unforgettable trip. I’m so glad you enjoyed the unique charm of Longitude 131˚, the convenience and comfort of The Reef House, and the prime location of the Four Seasons Sydney (though I’m sorry the view didn’t quite meet expectations). Your activity highlights, from the Seastar Great Barrier Reef tour to the breathtaking Vlasoff Sand Cay... Read more

Thank you so much, Waleska, for sharing your detailed feedback, photos and lovely review! I’m thrilled you had such a fabulous experience—it sounds like an unforgettable trip.

I’m so glad you enjoyed the unique charm of Longitude 131˚, the convenience and comfort of The Reef House, and the prime location of the Four Seasons Sydney (though I’m sorry the view didn’t quite meet expectations). Your activity highlights, from the Seastar Great Barrier Reef tour to the breathtaking Vlasoff Sand Cay Helicopter Tour and the immersive experiences at Longitude 131˚, are amazing to read about. I’m delighted Rebecca made such an impression on the Blue Mountains tour—it’s always wonderful when guides go above and beyond.

Thank you again for sharing your experience—it was a pleasure helping you plan this journey.

Warm regards,
Vicky

Our trip to Australia was a once in a lifetim...
Australia | Oct 10 - Nov 2, 2024

A
Anthony D.
Burlingame, CA | Reviewed on Nov 14, 2024
Our trip to Australia was a once in a lifetime experience. Vicky, from KimKim, did a spectacular job in every aspect. The hotels were both conveniently located and well above average. The guide in Sydney, Andrew, was a former teacher and singer at the Opera House and was a font of information and a pleasure to be with. The guide in Melbourne, John, took us on a walking tour and it was also very well orchestrated. He also was flexible as we had to change the date. Vicky was extremely... Read more

Our trip to Australia was a once in a lifetime experience. Vicky, from KimKim, did a spectacular job in every aspect. The hotels were both conveniently located and well above average. The guide in Sydney, Andrew, was a former teacher and singer at the Opera House and was a font of information and a pleasure to be with. The guide in Melbourne, John, took us on a walking tour and it was also very well orchestrated. He also was flexible as we had to change the date. Vicky was extremely helpful in resolving some rental car issues. She got back to me on a daily basis assuring me that it would get sorted. I would highly recommend both KimKim and Vicky for travel plans

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 15, 2024

Thank you so much, Anthony and Janice! I’m thrilled to hear that your trip to Australia was everything you hoped it would be. It was truly a pleasure working with you to bring all the pieces together. I’m glad to know you enjoyed the hotel selections and that both Andrew in Sydney and John in Melbourne added such depth and flexibility to your experience. I appreciate your kind words
Take care and All the Best
Vicky

Loved the on-line KimKim platform and our local specialist
Australia | Oct 23 - Nov 6, 2024

R
Ronald W. B.
Chicago, IL | Reviewed on Nov 11, 2024
This was our first time using KimKim and appreciated the ease in which options were provided by the local specialist, Vicky, and how we were able to provide input. During our trip, we reference the on-line itinerary several times a day. Vicky was a joy to work with and was available seemly 24 hours a day. She made multiple changes to our plan and responded to questions very quickly. Read more

This was our first time using KimKim and appreciated the ease in which options were provided by the local specialist, Vicky, and how we were able to provide input. During our trip, we reference the on-line itinerary several times a day. Vicky was a joy to work with and was available seemly 24 hours a day. She made multiple changes to our plan and responded to questions very quickly.

Hotel Review
Harbour Rocks Hotel
The Rocks, Sydney NSW

Nice boutique hotel and centrally located. However, the room we ended up getting was extremely small. Literally couldn't open up two suitcases at the same time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sunset Dinner Cruise
Sunset Dinner Cruise
Sydney

The cruise was nice - food was decent. The duration of the cruise was perfect (not to long - my personal preference). The "sunset" part of the cruise didn't really exist -- the sun was still fairly high in the sky when the cruise ended.

Quality of Experience
Guides, Drivers and Staff
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Sydney

This was one of our favorite activities during the trip. We asked for and got a private driver that was very friendly and knowledgable. The hike in the Blue Mountains was the best!

Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Bike Tour
Sydney Bike Tour
Sydney

This was a great way to see a lot of Sydney in a short amount of time. The only complaint we had was that the final part of the tour was through a heavily congested (by pedestrians) trip on the boardwalk by the harbour. My wife and I both felt a little unsafe during this and I'm sure we totally annoyed numerous pedestrians. Probably could be easily solved by starting the tour earlier the morning.

Quality of Experience
Guides, Drivers and Staff
McLaren Vale Wine Tour by Bike
McLaren Vale Wine Tour by Bike
Adelaide

Totally glad we did this tour - BUT felt a little unprepared for the skill level/fitness needed for the tour. I'm sure the "mountain biking" aspect of the tour was at the low end of average of skill/fitness for mountain bikers - but I felt a bit terrified during part of the tour (sharp rocks, narrow tracks, steep hills). I'm a semi-fit 60 year old that bikes quite a bit (albeit not mountain biking) and was pushed from a fitness perspective to complete the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
 DOLPHIN SANCTUARY & SHIPS GRAVEYARD KAYAK TOUR
DOLPHIN SANCTUARY & SHIPS GRAVEYARD KAYAK TOUR
Adelaide

We saw dolphins (which was great!) though they were from quite a distance away. However, I was really looking forward to seeing the ship graveyard and picked this tour because of it. The tour guide decided to cut the ship graveyard from the tour - because he said we spent too much time looking for/viewing dolphins. We did have a nice trip through the mangroves. The tour guide was very monotone and did not speak very loudly. I'm sure most of the people on the tour gave up on trying to hear him - he seemed oblivious.

Quality of Experience
Guides, Drivers and Staff
Laneways of Melbourne
Laneways of Melbourne
Melbourne

This was a big surprised - but we loved it. We never got the sense from reading the tour description that this was actually a tour of graffiti in alleys. Loved the artwork and the chance to see some sights you normally don't see walking through a big city.

Quality of Experience
Guides, Drivers and Staff
Private and Customised Great Ocean Road and 12 Apostles Tour
Private and Customised Great Ocean Road and 12 Apostles Tour
Melbourne

Really have mixed feelings about this tour. We loved the sights. We had a private driver. The mini-van we were in was a bit run down. Both my wife and I had trouble hearing the driver due to the road noise from the van and the driver not speaking loud enough. The driver wouldn't stop talking even after we told him we couldn't hear him. We told him a couple times to save his voice and stop talking, but that didn't stop him. Since about 60% of this tour is driving, this became awkward at times.

Quality of Experience
Guides, Drivers and Staff
Transport
The van we rode in was run down. Windows didn't work in the back. Very loud. The tour operation should consider an intercom system (very common) or something to make driver more audible.
Kuranda Scenic Railway Gold Class and Skyrail Rainforest Cableway
Kuranda Scenic Railway Gold Class and Skyrail Rainforest Cableway
Australia

One of our favorite activities on our trip to Australia. Both the railway and cableway were outstanding!

Quality of Experience
Guides, Drivers and Staff
Transport
Gold Class VIP Great Barrier Reef Cruise from Cairns by Luxury Superyacht
Gold Class VIP Great Barrier Reef Cruise from Cairns by Luxury Superyacht
Cairns

The boat ride was very rough and I learned that snorkeling isn't for me (neither of which is the fault of the tour operator). Many people we sea-sick for the entire cruise. We paid extra for the Gold Class VIP treatment with a private stateroom - and very happy we did this. The staff was wonderful. The food good.

Quality of Experience
Food
Guides, Drivers and Staff
Private Daintree Wanderer Tour
Private Daintree Wanderer Tour
Australia

Another highlight from the trip! We had a private driver who was very knowledgable. He actually walked with us on many parts of the tour which was nice. Never felt like his presence was intrusive. Newer mini-van. The only part of the day-long tour that was a bit of a dud was the one hour Crocodile Boat Tour. There were no crocodile sightings. The boat driver said that he had had several trips out with no crocodiles to be found. I don't think the other crocodile tour operators were having any better luck.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 11, 2024
Hi Ronald, Thank you so much for taking the time to share this review! I’m so glad to hear that your first experience with KimKim went smoothly and that you found our planning process convenient and collaborative. It was a pleasure working with you, and I’m thrilled that the online itinerary was a helpful tool throughout your journey. It makes my day to know that you felt well-supported along the way. Making sure everything was just right for your trip was a top priority, so it was my... Read more

Hi Ronald,

Thank you so much for taking the time to share this review! I’m so glad to hear that your first experience with KimKim went smoothly and that you found our planning process convenient and collaborative. It was a pleasure working with you, and I’m thrilled that the online itinerary was a helpful tool throughout your journey.

It makes my day to know that you felt well-supported along the way. Making sure everything was just right for your trip was a top priority, so it was my pleasure to make adjustments and answer any questions.

I’m also happy that you enjoyed the majority of the tours, and I appreciate your honest feedback on those that could use improvement. I’ll be sure to pass along your comments to the tour operators so they can enhance the experience.

Thank you again,and All the Best

Warm regards,
Vicky

Australia New-Zealand Trip..
Australia | Oct 16 - Nov 2, 2024

M
Mohan I.
Canada | Reviewed on Nov 04, 2024
Sydney Blue Mountain trip was exciting with Guide Elliott who was very knowledgeable and polite.
Uluru the walk looking at the skies was good. Hotel stay was standard with lousy job by housekeeping.
In Cairns the Ocean Freedom trip was exciting well looked after by the amazing staff.
Daintree Wanderer tour was very interesting in the rain forest and teh guide was excellent.
Melbourne City tour was a waste of time except the MCG tour and the MCG guide was excellent.
The pick up to and...
Read more

Sydney Blue Mountain trip was exciting with Guide Elliott who was very knowledgeable and polite.
Uluru the walk looking at the skies was good. Hotel stay was standard with lousy job by housekeeping.
In Cairns the Ocean Freedom trip was exciting well looked after by the amazing staff.
Daintree Wanderer tour was very interesting in the rain forest and teh guide was excellent.
Melbourne City tour was a waste of time except the MCG tour and the MCG guide was excellent.
The pick up to and from Melbourne Airport was very efficinet with the driver Pierre.
New-Zealand trip to Queenstown was interesting. The St. Moritz Hotel is good with the lake view unfortunately there were scaffoldings that blocked the view.
Milford sound Cruise was very scenic but the flight portion did not happen due to bad weather.
The TSS Earnslaw buffet lunch did not have good choice for vegetarian meals in spite of one requested beforehand.
In Auckland The Waiheke Island wine tour and lunch were excellent with a very knowledgeable guide from Ananda Tours.
The Rotorua tour could have been better with the inclusion of the Cultural presentation at Te Puija which was missed. The guide Harry was brilliant.
Special mention to be made of Raymond shuttle service to and from Auckland airport for their very timely and friendly service.
Thanks to Vicky of VIO travel Australia for arranging this trip at short notice and planned very well except for early morning pick ups as teh whole trip was fast paced.
I would

Hotel Reviews
Sir Stamford at Circular Quay
Sydney
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Gardens Hotel
Yulara

Housekeeping was poor

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Flynn
Cairns
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Langham, Melbourne
Southbank
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fable Auckland
Auckland
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel St. Moritz
Queenstown
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Private Daintree Wanderer Tour
Private Daintree Wanderer Tour
Australia

Different kind of rain forest !!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

One of the best theatres in the world.

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

Worth the full day trip.

Quality of Experience
Transport
 Sydney Sights 4 hours - Private Tour
Sydney Sights 4 hours - Private Tour
Sydney
Transport
Sydney Harbour Sunset Dinner Cruise
Sydney Harbour Sunset Dinner Cruise
Sydney

Very relaxing and good food.

Quality of Experience
Guides, Drivers and Staff
Transport
Field of Light Dinner | Indulge in a feast for the soul
Field of Light Dinner | Indulge in a feast for the soul
Uluru

A sprecial place to celebrate my wife's 70th birthday.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 05, 2024
Hi Mohan,
Thank you so much for sharing such a detailed review! I’m thrilled to hear about the memorable highlights, and I’ll certainly pass along your feedback to each of the guides, drivers, and hotels. It sounds like Guide Elliott in the Blue Mountains and Harry in Rotorua left a lasting impression, and I’ll let them know how much you appreciated their expertise and kindness. Raymond is a wonderful and we adore working with partners like him.
I’m glad you enjoyed the Ocean Freedom trip in...
Read more

Hi Mohan,
Thank you so much for sharing such a detailed review! I’m thrilled to hear about the memorable highlights, and I’ll certainly pass along your feedback to each of the guides, drivers, and hotels. It sounds like Guide Elliott in the Blue Mountains and Harry in Rotorua left a lasting impression, and I’ll let them know how much you appreciated their expertise and kindness. Raymond is a wonderful and we adore working with partners like him.
I’m glad you enjoyed the Ocean Freedom trip in Cairns and the fascinating Daintree Wanderer rainforest tour—it’s wonderful when the guides and staff make these experiences seamless and enjoyable. I’m also delighted that the Waiheke Island wine tour stood out
I’ve noted the issues you mentioned, including housekeeping at Uluru and limited vegetarian options on the TSS Earnslaw buffet and in Uluru. I’ll pass your feedback onto the providers.
Thank you again for trusting me to organize this trip at short notice.
Warm regards,
Vicky

Amazing experience with excellent, flexible service
Australia | Oct 12 - Nov 1, 2024

Dorothy
Dorothy C.
San Jose, CA | Reviewed on Nov 04, 2024
We had a wonderful experience on our custom tour with KimKim to Australia and New Zealand, enjoying all of it and every place we visited. It was so nice to have all our accommodations, flights, transportation and tours taken care of so we could relax and enjoy. We balanced the tour with a mix of group tours and free time, so were able to see things outside the cities such as rainforests, beaches and wildlife, while allowing days to just sleep in, go for a run or swim and spend the morning... Read more

We had a wonderful experience on our custom tour with KimKim to Australia and New Zealand, enjoying all of it and every place we visited. It was so nice to have all our accommodations, flights, transportation and tours taken care of so we could relax and enjoy. We balanced the tour with a mix of group tours and free time, so were able to see things outside the cities such as rainforests, beaches and wildlife, while allowing days to just sleep in, go for a run or swim and spend the morning at a local cafe.

I also appreciated the menu-option like format where Vicky provided several activities for us to choose from. While we'd love to do them all, it worked out perfect to have free days so we weren't on a bus every day for hours. The moderate level hikes for us were easy and shorter than expected, however most still allowed us to experience spectacular views and forest. Our favorites were the penguin parade at Philip Island, the Blue Mountains hike outside Sydney, the Auckland rainforest/beach hikes, and renting bikes in Rotorua through single track trails and redwood forest. Our accommodations had amazing locations, all very close and walking distance from the center of town, lake and beach. Most had kitchenettes and 3 had laundry in the room - amazing!

The interaction all online with Vicky worked out perfect. She was very quick to respond, very flexible with making changes to our original itinerary, as well as updates while on the trip. The ability to cancel tours with a couple days notice for a refund was a plus, given changes in weather and our preference once we were in-country.

All in all, a very well organized planning, booking and service from Vicky. The online site is also very easy to use and collaborate on. I would definitely recommend or use Kim Kim again for this type of tour.

Hotel Reviews
Park Hyatt Auckland
1010

Over the top accommodation on the waterfront docks of Auckland. Amazing pool and the best spa I've ever been in a hotel. The cafe/bar was nice and relaxing, with a really wonderful local musician playing soulful R&B. The breakfast spread was spectacular and offered many healthy options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Adina Apartment Hotel Melbourne Southbank
Melbourne

Great location with fantastic lap swim-able pool and good sized gym. The room was clean and modern.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The White House Port Douglas
Port Douglas

Perfect location just a block from the gorgeous 4-mile beach and a few blocks from downtown restaurants and shops. Easy walk to the pier to catch the boat for the Great Barrier Reef tour. The fans and AC worked well. The only feedback would be to change out the lighting from stark, overly bright LED overhead to softer white light and/or optional lamps. We turned the lights off most of the time. A night light would have also been good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Rotorua
Rotorua

Very nice accommodation with great location near restaurants, lake and parks. The breakfast was wonderful and offered a variety of healthy options with fresh fruit, pastries, breads, chia pudding and gluten free muesli. We liked the convenience of renting e-bikes right from the hotel lobby, however it did take a long time for the staff to get us registered and set up. Still, they were super friendly, accommodating and flexible. One tip: The hand soap dispenser is very highly mounted to the far right of the sink, so I had to literally reach over and get on my toes to reach it every day. I would recommend making it lower, putting it on the sink or swapping the soap and the lotion (which is used less).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scenic Suites Queenstown
Queenstown

This accommodation had nice views of the lake and gondola ridge, however was right on the main road so was quite noisy. The temperature was quite cold when we arrived and the room was very cool, as if not used for some time. The main wall heater did not put out much heat so took a long time to warm the room and keep it warm. The bathroom and bedroom heaters worked much better. The windows are not well insulated, so the heat was not retained especially at night. Thankfully it warmed up and the sun warmed the room in the afternoons. If it was raining or snowing, we would have been uncomfortable in the room. The breakfast spread was very good with lots of variety and healthy choices.

Authenticity & Character
Location
Staff
Walking with us through the maze of lifts, hallways, outside byways and ramps to our room upon arrival with all our bags. It's very confusing.
Cleanliness & Comfort
The Sebel Quay West Suites
The Rocks

Beautiful hotel in a perfect location near the Rocks. Just 2 blocks from my company's office which was a pleasant bonus as I was meeting friends there while visiting. Everything about the hotel was wonderful. Gorgeous pool area (albeit not a lap pool unfortunately). The hot tub and sauna could have been hotter. The gym was very small for a hotel this size. Breakfast was very good and a lot of food. Good strong coffee drinks.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Small Group Bus Tour Phillip Island Wildlife and Brighton Beach
Small Group Bus Tour Phillip Island Wildlife and Brighton Beach
Melbourne

I didn't know before the tour what the penguin parade was all about, and this ended up to be one of the highlights of my entire 21-day vacation! The boxes beach was interesting. The wildlife park was ok, nothing special. However, once we got out to Philip Island everything changed. The views are spectacular. We saw dozens of wild wallabees and sea birds. Our tour guide was fun and informative. Even getting in late after 11pm, it was worth it. I would have only preferred more time at the penguin information center/shops as we only had maybe 10-15 mins to look around including using the restroom. There were some nice exhibits I would have liked to read through in more detail.

Quality of Experience
Guides, Drivers and Staff
Transport
It was a 20 min walk from my hotel to the pickup hotel location. This made me nervous getting back into the city after 11pm at night. The driver dropped me off a little closer, but I still had a 15 min walk. To my surprise, the streets were very busy even at that hour on a week night so I felt relatively safe.
Waitomo and Hobbiton Experience (Auckland to Rotorua)
Waitomo and Hobbiton Experience (Auckland to Rotorua)
Auckland

Wished the glowworm cave experience was longer and the Hobbiton experience was shorter. Ideally, Hobbiton as a self-guided tour would have been much better. Our guide had over 30! people in the group so we had wait for everyone to take photos and selfies (ugh) before moving on to the next attraction. I would suggest smaller groups and a self-guided option. We had to suffer through a long time before getting to the restrooms and something to drink at the end.

Quality of Experience
Guides, Drivers and Staff
Transport
Coast & Rainforest Walking Day Tour
Coast & Rainforest Walking Day Tour
Auckland

Gorgeous rainforest with a very informative and personable guide who knew every tree, fern, bird and bit of the ecosystem. Very interesting Maori center. A little more time at the center would have been nice. Nice light hike. Spectacular black sand beach walk without shoes and to see the magnetic essence of the sand. Not too much bus time so all in all a good trip. There was one trail I would have preferred to go down farther, but the guides cut it short due to warm weather. That was a disappointment.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 04, 2024

Hi Dorothy,

Thank you so much for your wonderful review! I’m thrilled to hear you had a fantastic experience on your trip.

I’m glad my quick responses and flexibility helped make your planning smoother. It’s always important to have options, especially with changing weather, so I’m happy you found the cancellation policy beneficial.

I’m also pleased to hear you found the online platform easy to use for collaboration. It was a pleasure working with you to create such a memorable trip

Thanks again for trusting me with your journey

Take care and All the Best,
Vicky

Vicky , you arranged our Australia and New Ze...
Australia | Oct 16 - Nov 2, 2024

K
Kadamby J.
Canada | Reviewed on Nov 03, 2024
Vicky , you arranged our Australia and New Zealand trip very well. Hotel stays were very good except Fable where the service was moderate. Tours were very well organized, pickups were efficient and good and friendly.Ayer’s rock was amazing. Except the evening arranged dinner was so so for us vegetarians and atmosphere was full of bugs at night which the organizers could have controlled better. Cairns is beautiful. Seeing Great Barrier Reef was wonderful. On the whole an amazing trip and... Read more

Vicky , you arranged our Australia and New Zealand trip very well. Hotel stays were very good except Fable where the service was moderate. Tours were very well organized, pickups were efficient and good and friendly.Ayer’s rock was amazing. Except the evening arranged dinner was so so for us vegetarians and atmosphere was full of bugs at night which the organizers could have controlled better. Cairns is beautiful. Seeing Great Barrier Reef was wonderful. On the whole an amazing trip and experience. Thank you Vicky.

Hotel Reviews
Sir Stamford at Circular Quay
Sydney

Old charm. Very centrally located. Good service.

Authenticity & Character
Location
Staff
Polite and helpful.
Cleanliness & Comfort
Fable Auckland
Auckland

Many staff spoke English poorly and communication was difficult.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Poor cleaning. Bathroom sink poorly designed.
Desert Gardens Hotel
Yulara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crystalbrook Flynn
Cairns
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Langham, Melbourne
Southbank
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel St. Moritz
Queenstown
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Field of Light Dinner | Indulge in a feast for the soul
Field of Light Dinner | Indulge in a feast for the soul
Uluru
Quality of Experience
Food
Better vegetarian options.
Guides, Drivers and Staff
Transport
Discover the mysteries of the outback sky
Discover the mysteries of the outback sky
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
Great Ocean Road Full Day Private Experience
Great Ocean Road Full Day Private Experience
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Milford Sound – Coach Cruise Fly
Milford Sound – Coach Cruise Fly
Queenstown (NZ)
Quality of Experience
Guides, Drivers and Staff
Transport
Waiheke Island - Exclusive Tours - STANDARD DAY (Private Tour)
Waiheke Island - Exclusive Tours - STANDARD DAY (Private Tour)
Auckland
Quality of Experience
Guides, Drivers and Staff
Transport
Debra was excellent.
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Ocean Freedom - Cruise to Outer Edge of Upolu Reef and Upolu Cay Reef (Departs from Cairns)
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Private Melbourne City Highlights
Half Day Private Melbourne City Highlights
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
TSS Earnslaw and BBQ Buffet Lunch in Queenstown
TSS Earnslaw and BBQ Buffet Lunch in Queenstown
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Harbour Sunset Dinner Cruise
Sydney Harbour Sunset Dinner Cruise
Sydney
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru Sunrise (Ayers Rock) and Kata Tjuta Half Day Trip
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
Private Daintree Wanderer Tour
Private Daintree Wanderer Tour
Australia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Full-Day Rotorua Tour
Private Full-Day Rotorua Tour
Auckland
Quality of Experience
Guides, Drivers and Staff
Transport
 Sydney Sights 4 hours - Private Tour
Sydney Sights 4 hours - Private Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Nov 03, 2024

Hi Kadamby and Mohan,
Thank you so much for sharing your feedback. I’m thrilled to hear that you had an amazing overall experience in Australia and New Zealand! I’m glad the hotel stays and tours went smoothly, and your trip was as memorable as hoped. I appreciate your comments about the Fable and the Ayers Rock dinner experience and will pass your feedback on to our partners.
Thank you again for trusting me with your travel planning, and I hope these memories stay with you for a lifetime!
Warm regards,
Vicky

Our trip to Australia was fabulous. Asko was...
Australia | Oct 19 - Nov 1, 2024

E
Elizabeth K.
San Jose, CA | Reviewed on Nov 02, 2024
Our trip to Australia was fabulous. Asko was easily reachable when we had questions. First, all the hotels we stayed in were great and in excellent locations making it easy for us to get around. The excursions were well thought out. We got premium seats for the Penguin Parade, that was unexpected. The Great Ocean Road was stunning. Our guides for the Penguin Parade and Great Ocean Road were professional, polite and funny. Hobart was lovely. Uluru was next and beautiful. The sunset... Read more

Our trip to Australia was fabulous. Asko was easily reachable when we had questions. First, all the hotels we stayed in were great and in excellent locations making it easy for us to get around. The excursions were well thought out. We got premium seats for the Penguin Parade, that was unexpected. The Great Ocean Road was stunning. Our guides for the Penguin Parade and Great Ocean Road were professional, polite and funny. Hobart was lovely. Uluru was next and beautiful. The sunset dinner, show and sunrise at Ayer's Rock. I can't say enough. Barrier Reef was next. We spent a relaxing day at Moore's Reef. For those that didn't go in the water there was the glass bottom boat and the submarine. Our last days were spent in Sydney. The Dream World Tour was exceptional. We learned a lot, we wanted to leave with more information about the First Nation than when we came. Our trip Wildlife, Waterfall and Wine tour was a nice change. Our driver, "the other Steve", made that tour enjoyable and he provided a lot of information. Then we had a free day in Sydney to shop and relax. It couldn't have been better. Thank you for an unforgettable journey!

Hotel Reviews
Rydges Melbourne Hotel
Melbourne

This hotel is centrally located. Hotel personnel where very helpful. It's easy to walk to our parts of the city. Chinatown is right across the street. I would definitely recommend this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pacific Hotel Cairns
Cairns
Authenticity & Character
Location
Easy walk to wharf and restaurants.
Staff
Desert Gardens Hotel
Yulara
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mövenpick Hobart
Hobart
Authenticity & Character
Location
Close to restaurants, shopping and wharf. Easy walk around town.
Staff
Reception when we arrived was friendly, provided answers to all our questions.
Cleanliness & Comfort
The York, by Swiss-Belhotel
Sydney
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Asko Merilainen
Asko
Asko Merilainen
Local specialist in Melbourne, Australia | Replied on Nov 08, 2024

Thank you for your feedback, and I'm glad you enjoyed your trip!

Australia : what an amazing country and what an amazing trip !
Australia | Oct 5 - Oct 19, 2024

M
Maria G.
Singapore | Reviewed on Oct 31, 2024
My husband and I traveled to Australia for the first time. We had 15 days and we wanted to make the most of them but we didn’t know where to start as Australia is too big.
We read some reviews from other travelers for Kim Kim and we decided to leave the planning of the trip to experienced and local professionals. We were so right about this decision: Vicky was the agent assigned to us and she made this trip an amazing experience, stress and hassle free.
First of all she chose 4...
Read more

My husband and I traveled to Australia for the first time. We had 15 days and we wanted to make the most of them but we didn’t know where to start as Australia is too big.
We read some reviews from other travelers for Kim Kim and we decided to leave the planning of the trip to experienced and local professionals. We were so right about this decision: Vicky was the agent assigned to us and she made this trip an amazing experience, stress and hassle free.
First of all she chose 4 destinations based on the questions we answered and what we wanted to do ( Sydney, Port Douglas, Uluru and Melbourne) that gave us a great flavor of what is Australia and its beauties and landscapes.
Every single activity has been thoroughly planned by Vicky and all her choices of the local companies and agents were spot on ! From the transfer from and to the airport to all activities, the Sydney opera tickets purchased, recommendations for restaurants etc. Vicky was so responsive and helpful during the planning but also during our trip. When we needed her to clarify couple of things, she immediately handled all the matters within minutes. She is just fantastic ! We didn’t have to think or stress about anything as Vicky took care of all the matters.
While all activities were very good, I would like to highlight few of them and some of our tour guides who were exceptional :
A) Sydney opera performance, just a “must”
B) Walking tour with Dave from Dave’s travel group. Dave was so knowledgeable and enthusiastic person and we learned a lot about Sydney’s history
C) Blue mountains, a beautiful landscape
D) Daintree waterfall hike tour with Allister from the Daintree experience. Allister was an amazing guide and the highlight of the day was the swimming in to the rock pool next to the waterfall
E) ABC snorkel charters: Marine biologists were snorkeling with us at the Great Barrier Reef explaining everything about the corals and the life underwater we were watching. We were a very small group of 8 people and we had 2 marine biologists with us ( Sam and Paula who were just awesome who tirelessly took care of us ).
F) Uluru as a destination offered a completely different experience where we understood a little better the incredible history of the place and the Aboriginal people.
G) Foodie Discover walking tour: Our tour guide was wonderful Rita (by Walk Melbourne tours), a passionate Melbourne lady who shared so many excellent stories about the city and places with amazing food, sweets and drinks.

Overall an amazing country and an amazing trip. Thank you again Vicky 😊🤩

Activity Reviews
Sydney City Small Group Walking Tour (Small Group Tour)
Sydney City Small Group Walking Tour (Small Group Tour)
Sydney

Dave was fantastic

Beautiful Daintree Waterfall Hike Tour, Magical Swim and Lunch
Beautiful Daintree Waterfall Hike Tour, Magical Swim and Lunch
Port Douglas

Allister was fantastic

Quality of Experience
Guides, Drivers and Staff
Transport
ABC Snorkel Charters Port Douglas Snorkelling max 12 passengers
ABC Snorkel Charters Port Douglas Snorkelling max 12 passengers
Australia
Quality of Experience
Guides, Drivers and Staff
Transport
Foodie Discovery Walking Tour
Foodie Discovery Walking Tour
Melbourne
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney Opera House Tour
Sydney
Blue Mountains Small Group Tour
Blue Mountains Small Group Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Kata Tjuta Small Group Tour
Afternoon Kata Tjuta Small Group Tour
Uluru
Quality of Experience
Guides, Drivers and Staff
Transport
 Discover Yarra Valley Local Produce Tour
Discover Yarra Valley Local Produce Tour
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Laneways of Melbourne
Laneways of Melbourne
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Oct 31, 2024

Thank you so much for your wonderful review Maria :-)
It was a pleasure to help make your first trip to Australia both seamless and memorable. I’m thrilled that each destination and experience resonated with you, from the Sydney Opera House performance to snorkeling with marine biologists on the Great Barrier Reef and learning about Uluru’s cultural depth. I’ll be sure to share your kind words with the guides who made each stop special. Australia truly is a remarkable place, and I’m so glad you felt its magic.
Thanks again and All the Best,
Vicky

We travelled to Australia for 3 weeks in Octo...
Australia | Sep 30 - Oct 21, 2024

Judy
Judy M.
Flagami, FL | Reviewed on Oct 24, 2024
We travelled to Australia for 3 weeks in October, 2024. I had been attempting to plan the trip myself before I found Kimkim. As soon as I got connected to Kimkim, the planning was amazing. Our specialist, Vicky, was incredibly helpful. We communicated multiple times to insure that we chose the best itinerary to fit our needs. She arranged everything: domestic flights, all airport pickups and drop offs at our hotel, hotel reservations, tours both private and small group with hotel pick ups,... Read more

We travelled to Australia for 3 weeks in October, 2024. I had been attempting to plan the trip myself before I found Kimkim. As soon as I got connected to Kimkim, the planning was amazing. Our specialist, Vicky, was incredibly helpful. We communicated multiple times to insure that we chose the best itinerary to fit our needs. She arranged everything: domestic flights, all airport pickups and drop offs at our hotel, hotel reservations, tours both private and small group with hotel pick ups, private tour guides, and even recommended additional activities and restaurants. Every connection was seamless and we had no stress. She was also in touch with us throughout the tour to be sure all was going well.
I enjoy planning travel, but I could not have put together this 3 week, 5 city adventure on my own and had it run so perfectly without Kimkim and Vicky. Thank you so much!
Judy McKenzie

Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Oct 24, 2024

Hi Judy,

Thank you so much for your kind words! It was an absolute pleasure helping to plan your incredible Australian adventure. I'm happy everything went smoothly and the itinerary ideally suited your needs. It was great working with you, and I’m thrilled you enjoyed the experiences and recommendations.

I wish you many more seamless adventures, and I’m always here if you need help with another journey!

Take Care, and All the Best,
Vicky

"Bucket list" trip to dive the Great Barrier Reef, and more...
Australia | Oct 4 - Oct 12, 2024

R
Ronald K.
Savannah, GA | Reviewed on Oct 19, 2024
We have just returned from a wonderful "bucket list" trip to Australia. We can't thank Tia enough for her attention to detail and ability to work with us and our budget. We had time constraints due to work and she was able to help us narrow down our choices of where to travel in 8 days( plus travel days). We arranged our international flights, Tia handled the rest of the details, including the flight between Sydney and Cairns.
We left USA on Wednesday afternoon and arrived in Sydney early...
Read more

We have just returned from a wonderful "bucket list" trip to Australia. We can't thank Tia enough for her attention to detail and ability to work with us and our budget. We had time constraints due to work and she was able to help us narrow down our choices of where to travel in 8 days( plus travel days). We arranged our international flights, Tia handled the rest of the details, including the flight between Sydney and Cairns.
We left USA on Wednesday afternoon and arrived in Sydney early Friday morning. She arranged for a private driver to meet us at the airport in Sydney, who drove us to our hotel and gave us a brief tour of the area. We stayed at the Vibe hotel in downtown Sydney, walking distance to many restaurants, the Sydney harbor and Opera House. We did the the hop on hop off bus tour as well as wander around on our own. We then travelled by private transfer to the retreat at the Taronga Zoo, Sydney for a one night stay. Fabulous ! 3 course dinner, behind the scenes tours in the evening and early morning prior to zoo opening/closing, buffet breakfast. We then flew to Cairns (Jetstar airlines), had a private driver at the airport to take us to the Pacific hotel for a 2 night stay , walking distance to everything. We also had a day and night on the Great Barrier reef to do some scuba diving with Ocean Quest, an amazing opportunity as we actually stayed on a catamaran on the Great Barrier Reef !We did a tour with Billy Tea Safaris to the Daintree rainforest (oldest rainforest on the planet), we also took a train ride on the Kuranda Scenic Railway and the Skyrail. I had a few questions during our trip and when I used the app suggested by KimKim, if Tia could not answer, another team member did, promptly. We could not have asked for a smoother trip,. Thank you Tia (and team members) !

Hotel Reviews
Pacific Hotel Cairns
Cairns

The Pacific Hotel Cairns was a great base for our adventures in Cairns. It was conveniently located within walking distance to many restaurants and shops along the waterway. The hotel was also very close to where we boarded the boat for our Great Barrier Reef adventure, making it extremely convenient.

Vibe Hotel Darling Harbour
Sydney

The hotel we stayed in Sydney was right down in the middle of walking distance to everything, which was great!

Oceanquest Overnight Experience (Divers Den)

Spending the night on the Oceanquest was a once-in-a-lifetime experience. The accommodation was comfortable, and being surrounded by the reef was surreal. It was an incredible way to immerse ourselves in the beauty of the Great Barrier Reef.

Activity Reviews
Big Bus Tours - Classic Sydney
Big Bus Tours - Classic Sydney
Sydney

Good way to get an overview of Sydney. We explored Manly beach the day before on our own(took public ferry from Sydney harbor), saw Bondi beach with the Big bus tour, had the opportunity to see many parts of the city we would not otherwise would have had time to get to. The only partially negative point would be if you change lines on the bus, you need to pay attention to the times of last trip offered.

Quality of Experience
Guides, Drivers and Staff
Transport
Easy to find where to catch the bus, stops were clearly marked
Taronga Zoo Ultimate Retreat Package - Overnight Stay
Taronga Zoo Ultimate Retreat Package - Overnight Stay
Sydney

If you like animals, this was an amazing opportunity to see and learn more about them from the zoo staff. The retreat is located in the middle of the zoo ,which is located at the end of a community of "high end" homes. The rooms are spacious and have a great view of different parts of the zoo. I got up early in the morning and actually saw a koala bear right outside our room! Close enough to get a few great pictures but not close enough to touch.

Quality of Experience
the views, the comfortable room/surroundings, the zoo staff
Taronga Zoo Ultimate Retreat Package - Overnight Stay (day 2)
Taronga Zoo Ultimate Retreat Package - Overnight Stay (day 2)
Sydney

So, initially our room was not ready (we arrived around 10AM,it wasn't to be ready until 2) hotel staff kept our bags for us and gave us guest passes to access the zoo from a "retreat" entrance (this particular gate not available to non guest of the retreat). When room was ready, the AC didn't work, however, the staff quickly found a different room, same view for us. Check out was around 11 , staff again kept our bags for us and allowed us guest access to the zoo again.

Arrive Sydney
Arrive Sydney
Sydney

We got off the plane, there was a driver waiting for us, perfect timing !

Arrive Cairns
Arrive Cairns
Cairns

Tia had arranged this flight for us on Jetstar airlines, flight from Sydney was on time and full. When we arrived in Cairns, there was a private driver waiting for us at baggage claim, again, perfect timing !

Daintree, Cape Trib & Bloomfield Day Tour
Daintree, Cape Trib & Bloomfield Day Tour
Cairns

We were picked up from the hotel a little later than we had planned, had to have desk staff call tour operator for us ( about 25 minutes late). river ride was fine but no crocodiles for us to see, oh well. The Daintree rainforest and Cape Tribulation was beautiful, unspoiled wilderness. The guide told us 'it's where the rainforest meets the sea". We also got a stop for beautiful pictures and free sample (3 scoops!) of homemade ice cream made in the area from fruit.

Oceanquest Overnight Reef Snorkelling Experience
Oceanquest Overnight Reef Snorkelling Experience
Cairns

We got picked up from our hotel (but the Pacific Hotel is maybe 3 short blocks from the dock, we could have walked), boarded the boat at the dock, seemed quite crowded. We went for a short ride then whoever wanted to dive could get outfitted with gear (after filling out liability/medical questionnaire) or snorkel. We stopped two places on the reef , beautiful. Snacks onboard included muffins, fresh fruit. Coffee, tea, and a few other items were for purchase. There was a photographer onboard who dove and took pictures,made later for sale at a reasonable price, beautiful quality. After the second stop, those of us who were going to spend the night on the reef with Diver's Den were taken to a point where we were assisted from one boat to the other. Safety briefing aboard catamaran done, rooms assigned, safety rules presented. Daytime dive/snorkel opportunities offered. A night dive was available as well as "sharks in the dark" for those who wished to use a mask and snorkel and stay on the dive platform to see the fish and sharks at night.

Quality of Experience
Guides, Drivers and Staff
Photographer was great !, Staff onboard OceanQuest were all friendly.
Transport
Oceanquest Overnight Reef Diving Experience (day 2)
Oceanquest Overnight Reef Diving Experience (day 2)
Australia

This was my husband's 65th birthday wish, to dive the Great Barrier Reef...He was NOT disappointed ! Coral for the most part was healthy and colorful, not too many larger fish, many small ones, the occasional turtle or shark. Meals were simple and the cook was very open about giving a different option to those with dietary restrictions. When we were on board there were 3 different classes going on, one group becoming dive masters, one learning more about rescue diving and one getting open water certification. Mixed ages, more younger then older ,every body was welcomed with same enthusiasm by the crew. We had the opportunity to do 2 more dives that day, then we were given lunch and our bags were transported back to the other boat first, then we were assisted over. My husband did 7 dives over this two day trip, I did 5 and a snorkel trip .back on the transfer boat fresh fruit was offered as well as other snacks ,some for a fee.

Quality of Experience
We have nothing to compare this too, a truly unique opportunity while on holiday.
Guides, Drivers and Staff
All crew were personable, professional and seemed to genuinely enjoy their work.
Kuranda Day Trip including Skyrail, Kuranda Scenic Railway and Rainforestation
Kuranda Day Trip including Skyrail, Kuranda Scenic Railway and Rainforestation
Cairns

Tia had arranged a private driver to take us to the train station, We just had to show our information on the KimKim app(New Zealand Touring Company) to receive the train ticket and ticket for the Skyrail. Nicely maintained "old style" train cars with narrated information of places passed and history of the railroad in that area. Post train ride we were in the mountain village of Kuranda that offered a butterfly farm, a koala viewing area (they had other animals as well), a bird aviary ,, shops and restaurants. When we were done walking around, eating and seeing the sights, we got on the Skyrail for the trip back down the mountain. The skyrail makes a few stops where you can get out and look at a large waterfall we saw from the train earlier.

Local specialist: Tia Chesser

Australia and New Zealand September 2024
Australia | Sep 15 - Oct 5, 2024

G
Genevieve R.
Canada | Reviewed on Oct 07, 2024
The trip was everything we hoped for. All booked tours , transfers and hotels were seamless. We were welcomed in both countries with a welcome package with all important information. When we needed to get in touch with agents both Paula and Sherri were helpful and timely with their responses.
We had friendly and Knowledgeable guides for each excursion. One who particularly stood out was our guide Dandy in Melbourne. He took us on the Great Ocean Road, entertained us and was attentive to...
Read more

The trip was everything we hoped for. All booked tours , transfers and hotels were seamless. We were welcomed in both countries with a welcome package with all important information. When we needed to get in touch with agents both Paula and Sherri were helpful and timely with their responses.
We had friendly and Knowledgeable guides for each excursion. One who particularly stood out was our guide Dandy in Melbourne. He took us on the Great Ocean Road, entertained us and was attentive to the needs of everyone on the tour.
We could not be more thrilled with our experience.

Hotel Reviews
The Grace Hotel
Sydney, NSW

Beautifully located with Friendly and attentive taff. a mix of old and new.

Authenticity & Character
Historic charm well updated
Location
Central in the CBD. Easy walking distance to warf and central
Staff
very friendly
Cleanliness & Comfort
Mini bar replenished daily. Large room and nepresso
Port Douglas Peninsula Boutique Hotel
Port Douglas

In Port Douglas, the hotel was great! Our apartment was fantastic and the hotel offered free laundry services which was wonderful. The location was convenient and the breakfast, although not included, was amazing with people coming from outside just for it.

Vibe Hotel
Melbourne

The Vibe Hotel in Melbourne was a pleasant stay with a modern look and a great location. Laundry services were available, which was really helpful.

The Hermitage Hotel
Mount Cook Village

The Hermitage Hotel at Mount Cook was extraordinary and the highlight of our accommodations. It was a splurge but worth every penny for the breathtaking location. Note that it's a cashless hotel, something to be aware of if staying there.

Sudima Lake Rotorua
Rotorua

Sudima Lake Rotorua was disappointing due to the strong sulfur smell that woke us up at night. The hotel was under renovation, with construction noise all day. We received a complimentary drink, but it didn't quite compensate. The pool was closed, which was another letdown.

Activity Reviews
Full Day Rotorua to Auckland Hobbiton and Waitomo Tour
Full Day Rotorua to Auckland Hobbiton and Waitomo Tour
Rotorua

The Hobbiton tour was surprisingly enjoyable despite not being a huge fan of Lord of the Rings. We watched the movies before going and found the experience to be a lot of fun.

Big Sky Stargazing Adventure
Big Sky Stargazing Adventure
New Zealand

Couldn't do the Big Sky Stargazing Adventure due to clouds, but the company was prompt with a refund. Appreciated their efficiency, showing great customer service.

Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Oct 12, 2024

G'day Genevieve,

Thank you so much for taking the time to write a review and providing feedback on your recent trip. It truly makes me happy knowing that your vacation to New Zealand and Australia was successful and wonderful memories were made.
Thank you again for trusting me in help plan your vacation and I look forward to planning your next trip to the South Pacific. Take care and keep in touch!

Cheers,
Paula

Out of Laura, Queensland we arranged a 3 nigh...
Australia | Jul 25 - Sep 27, 2024

Sara
Sara W.
Boise, ID | Reviewed on Sep 29, 2024
Out of Laura, Queensland we arranged a 3 night bush camp rock art excursion with Jarramali Rock Art Tours & the owner Johnny. An aboriginal young man who shares his culture & some cave paintings with those interested in learning. Marty & I visited Carnarvon National Park & stayed at their Wilderness Lodge. Carnarvon Gorge is a steep, narrow gorge in a wet, dense forest. Fantastic hiking there. We also enjoyed visiting the Blue Mts., Mt.Grenfell Historic Site, out of Cobar, Gundabooka... Read more

Out of Laura, Queensland we arranged a 3 night bush camp rock art excursion with Jarramali Rock Art Tours & the owner Johnny. An aboriginal young man who shares his culture & some cave paintings with those interested in learning. Marty & I visited Carnarvon National Park & stayed at their Wilderness Lodge. Carnarvon Gorge is a steep, narrow gorge in a wet, dense forest. Fantastic hiking there. We also enjoyed visiting the Blue Mts., Mt.Grenfell Historic Site, out of Cobar, Gundabooka N.P., Mutawintji Cultural Tour out of Broken Hill, Grampians NP our of Murray Bridge, Cape Range NP out of Exmouth, a Turtle Ecotour in a glass bottom boat to see Green turtles, rays, coral reef, out of Coral Bay. Out of Denham we did a 4X4 tour to Francois Peron NP, & in Kalbarri we did several hikes in Kalbarri NP. Wonderful red rock gorge with the Murchison River running through it. The Kings Park & Botanical Gardens with an assortment of colorful Australian fauna/flowers to feast the eyes on. A must for any one visiting Perth. The hotels KimKim chose were near many of the places we wanted to visit & we did rent a car so we could go explore on our own. Tia at KimKim did a wonderful job working with us to make our 65 day Australian trip a trip of a lifetime.

Hotel Review
Kalbarri Edge Resort
Kalbarri

The Kalbarri Edge Resort was within 5 to 10 minutes walking distance to the waterfront to see the daily feeding of the Australian pelicans & lots of restaurants & take away foods to choose from. And a delicious ice cream place. The living room was very adequate size as was the kitchen & a separate bedroom.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Arrive Cairns
Arrive Cairns
Cairns

Easy small town to drive in especially if you are not use to driving on the left side of the road. Getting to & from the airport was also easy. Beautiful explanade to walk just a few blocks from our hotel.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tia Chesser

Liz did a wonderful job helping us with our d...
Australia | Sep 13 - Sep 19, 2024

P
penny t.
Denver, CO | Reviewed on Sep 23, 2024

Liz did a wonderful job helping us with our delightful trip to see 4 very different regions of Australia. All of the accommodations and transfers as well as the air arrangements went off like clockwork. Using Liz and Kim Kim really helped us maximize our time and have us a great flavor of the places, people and foods of Australia. We will definitely be using KimKim and Liz for future trips. Next on our South Pacific bucket list: New Zealand!
Well done,
Tob and Penny Trickey

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Oct 05, 2024

Hello Tob and Penny,
It was a pleasure working with you in the Australia Trip and thank you very much for the wonderful review !

I would love to be able to arrange your next trip: New Zealand so please reach out to me when you are ready.

Again, thank you for your business and it was a pleasure !

Liz

Paula was a huge help with the planning of ou...
Australia | May 13 - May 29, 2024

K
K M.
Flagami, FL | Reviewed on Sep 15, 2024
Paula was a huge help with the planning of our trip to Australia. We only had 2.5 weeks and were at a loss of where to go and what to see beyond Sydney. She helped us come up with a really nice itinerary to see as much of the culture and wildlife of Sydney, Outer brisbane and GBR. We loved sydney as a city...beautiful. We stayed out in the glass house mountains while in Brisbane region and loved our accommodations at the Crocodile Hunter lodge and all of the wildlife experiences if... Read more

Paula was a huge help with the planning of our trip to Australia. We only had 2.5 weeks and were at a loss of where to go and what to see beyond Sydney. She helped us come up with a really nice itinerary to see as much of the culture and wildlife of Sydney, Outer brisbane and GBR. We loved sydney as a city...beautiful. We stayed out in the glass house mountains while in Brisbane region and loved our accommodations at the Crocodile Hunter lodge and all of the wildlife experiences if offered. Our time in Port Douglas was also lovely, with a few days out on the barrier reef. We combined stays at both hotels and Airbnb's. The only place we did not care for was our one night hotel in Brisbane...under construction and not clean. Aside from that, all were great, and we appreciated the help booking tours and adventures.

Hotel Reviews
Parkroyal Darling Harbour
Sydney

we were just here for a quick overnight before our international flight early in the morning. We liked the location and ability to walk to many restaurants and sights.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
very nice room in a great location. updated bathrooms and comfortable beds
Mercure Brisbane Spring Hill (was Pacific Hotel Brisbane)
Spring Hill

hotel room was tired (in need of a refresh) and dirty, especially bathroom with a soiled toilet. Lots of construction and the location was average...not much near by. Would not recommend staying

Authenticity & Character
Location
Staff
Cleanliness & Comfort
clean the bathrooms!
The Crocodile Hunter Lodge
Beerwah, Queensland
Authenticity & Character
attention to detail
Location
beautiful area
Staff
Cleanliness & Comfort
Activity Reviews
Climb the Harbor Bridge
Climb the Harbor Bridge
Sydney

we really liked this!

Guides, Drivers and Staff
Full Day Private Blue Mountains Diamond Day
Full Day Private Blue Mountains Diamond Day
Sydney

enjoyed the farm visit as this is where we spotted our first koalas and kangaroos. Learned a bit about the state/national rehab and breeding program of the koalas. The mountains are beautiful. This trip was primarily a drive and see with little opportunity to get out and explore. We would have loved an hour or so to do a hike. lunch was delicious.

Quality of Experience
beautiful scenery
Food
delicious lunch!
Guides, Drivers and Staff
if the drivers offered more information...meaning if information was volunteered. our guide was quite knowledgeable, but only if we asked the questions.
Transport
spacious and comfortable
Full Day Daintree Cape Tribulation 4WD Bloomfield Track Tour
Full Day Daintree Cape Tribulation 4WD Bloomfield Track Tour
Australia

it was a long day and not much opportunity to get out and explore, with the exception of the boat tour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Paula Adams
Paula
Paula Adams
Local specialist in California and Australia | Replied on Sep 16, 2024

Hi Kristyn,

Thank you so much for taking the time to write a wonderful review and feedback on your services. I truly appreciate it. I'm so happy to hear you and your family loved Australia. Sydney is one of my favorite places to visit also. The harbor is spectacular, and the food is AMAZING! I enjoyed working with you and hope to plan another trip for you and your family in the near future. Take care and please keep in touch.

Cheers,
Paula

Liz was terrific in planning our month long t...
Australia | Aug 1 - Aug 29, 2024

P
Patricia W.
Santa Clara, CA | Reviewed on Sep 05, 2024

Liz was terrific in planning our month long trip to Australia. Very knowledgeable with great local connections on the east coast and the more remote west coast. From big cities to remote national parks, all arrangements were flawless. Definitely recommend working with Liz.

Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Sep 05, 2024

Thank you Patricia!!!
Very kind words and I loved working with you to make this trip special. Thank you also to call to chat personally about your trip. It means a lot to us ! I hope to work with you in the future.
Liz

Vicky is the BEST Australian vacation planner!!!
Australia | Aug 1 - Aug 12, 2024

Tehra
Tehra S.
Sioux Falls, SD | Reviewed on Aug 27, 2024
Vicky helped my husband and I (and our 23 and 19 year old daughters) plan an incredible, once in a lifetime vacation! Not a single detail was overlooked. Every booking was confirmed and we had no hassles. And when we were delayed getting to Australia by 24 hours due to flight issues, Vicky helped rebook all plans we had for our missed day to a day we were able to add onto the end of our trip. This trip was perfection, thanks to Vicky!
We traveled to Sydney, Uluru, and Palm Cove, before...
Read more

Vicky helped my husband and I (and our 23 and 19 year old daughters) plan an incredible, once in a lifetime vacation! Not a single detail was overlooked. Every booking was confirmed and we had no hassles. And when we were delayed getting to Australia by 24 hours due to flight issues, Vicky helped rebook all plans we had for our missed day to a day we were able to add onto the end of our trip. This trip was perfection, thanks to Vicky!
We traveled to Sydney, Uluru, and Palm Cove, before heading back to Sydney. Our favorite days were exploring the Blue Mountains with Ben, staying at Longitude 131 with McKayla as our guide, and snorkeling the Great Barrier Reef. We finished our vacation touring Sydney, again with Ben as our guide!
Thanks again for helping us plan our luxury vacation Vicky! It was exactly what we dreamed of!

Hotel Review
Longitude 131˚
Yulara

Luxury at its finest - we will never forget our nights spent in the Dune Pavilion at Longitude 131! We loved every minute of it!

Authenticity & Character
Location
Such a unique way to experience The Outback!
Staff
McKayla was an incredible tour guide to Ayers Rock - she was so much fun! Edward was excellent with suggestions for the rest of our vacation!
Cleanliness & Comfort
Activity Review
Blue Mountains Full Day - Private Tour
Blue Mountains Full Day - Private Tour
Sydney

If you can have Ben as a tour guide, you will have the best time! Such beautiful scenery and a fun trip to a local zoo on the way there! Our first full day in Australia was so much fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 27, 2024
Hi Tehra
Thank you so much for your fantastic feedback! It was truly a pleasure working with you and your family to plan this once-in-a-lifetime vacation. I'm thrilled to hear that everything went smoothly and that your trip was exactly what you dreamed of. It was lovely to help you craft an itinerary perfect for you and your family.
I’m glad we could rearrange your plans without any hassle, even with the unexpected delay. Knowing that you enjoyed every moment of your journey, from Sydney to...
Read more

Hi Tehra
Thank you so much for your fantastic feedback! It was truly a pleasure working with you and your family to plan this once-in-a-lifetime vacation. I'm thrilled to hear that everything went smoothly and that your trip was exactly what you dreamed of. It was lovely to help you craft an itinerary perfect for you and your family.
I’m glad we could rearrange your plans without any hassle, even with the unexpected delay. Knowing that you enjoyed every moment of your journey, from Sydney to Uluru and Palm Cove, makes all the planning worthwhile. I love 131 Longitude, too—it is such a special experience!
Thank you again for entrusting me with your Holiday
Warm regards and smiles,
Vicky

We are very happy with kimkim's help on our r...
Australia | Aug 10 - Aug 17, 2024

D
Doug P.
Seattle, WA | Reviewed on Aug 26, 2024
We are very happy with kimkim's help on our recent Australia vacation. Connie was super helpful in helping me to arrange a fairly last-minute trip to Sydney and Melbourne. She is incredibly responsive and knowledgeable, and the tours she arranged were top notch! We enjoyed every aspect, including the Blue Mountains, Opera House, Great Ocean Road and wildlife park visits. While we had reasonably good insights into what Sydney might offer from my earlier visit some years ago, our tour... Read more

We are very happy with kimkim's help on our recent Australia vacation. Connie was super helpful in helping me to arrange a fairly last-minute trip to Sydney and Melbourne. She is incredibly responsive and knowledgeable, and the tours she arranged were top notch! We enjoyed every aspect, including the Blue Mountains, Opera House, Great Ocean Road and wildlife park visits. While we had reasonably good insights into what Sydney might offer from my earlier visit some years ago, our tour guide Judy in Melbourne truly familiarized that wonderful city to us in a way that we would have missed had we just wandered about on our own.

Hotel Reviews
Furama Darling Harbour
Haymarket

Clean spacious rooms; wonderful breakfast, friendly helpful staff.

Location
Staff
Cleanliness & Comfort
Batman's Hill On Collins
Melbourne, VIC

Very nice and clean accommodation. Our room was quite small and looked into a nearby wall, but we were mostly gone. The breakfast was quite good and friendly helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sydney Opera House Tour
Sydney Opera House Tour
Sydney

What a story! Our guide Michael was knowledgeable and an excellent presenter.

Quality of Experience
Guides, Drivers and Staff
Full Day Blue Mountains Deluxe Day
Full Day Blue Mountains Deluxe Day
Sydney

Karyn is super knowledgeable and made us feel extremely comfortable. Great stories about the mountains and the towns within them.

Quality of Experience
Food
Excellent lunch stop!
Guides, Drivers and Staff
Transport
Full-Day Great Ocean Road Trip
Full-Day Great Ocean Road Trip
Melbourne

Well worth the time and money. The Great Ocean Road is awesome and our guide Bluey was very personable and entertaining! A few points for improvement for a kimkim customer: 1. Our pickup at the Great Southern Hotel was one of the very last meaning we had no choice but to be at the very back of the bus. We were concerned that the winding roads might be uncomfortable from there but that aspect turned out okay. 2. The meal stops were too rushed.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Lanes and Arcades Tour
Afternoon Lanes and Arcades Tour
Melbourne

We had our guide Judy all to ourselves, and spent three hours getting to know wonderful Melbourne and her. It was like visiting with a local friend - we loved it.

Quality of Experience
Guides, Drivers and Staff
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Full Day Phillip Island Penguin Parade Ultimate Eco Tour
Melbourne

We loved it. An easier pace than the Great Ocean Road and more relaxing stops, especially at the Wildlife Park. Graeme was another wonderful guide! Like the Great Ocean Road, our Great southern Hotel pickup spot was one of the last, so we did not sit together. But we were more up front on the single side, which was better.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Connie Campos
Connie
Connie Campos
Local specialist in Washington and New Zealand | Replied on Aug 30, 2024

Hi Doug,
We appreciate your feedback. It was great to hear that you had a wonderful time and made some fantastic memories. Assisting you was a pleasure, and we hope to see you on another one of our fabulous trips at Kimkim.
Best Regards
Connie

Great Trip
Australia | Aug 8 - Aug 20, 2024

Jeff
Jeff L.
Ashburn, VA | Reviewed on Aug 21, 2024
Great Trip with no complaints. Really appreciated the hotel selection as well as the smaller more intimate tours. Especially enjoyed the Blue Mountains tour with the hike. The Go West tours out of Melbourne were also well led and fun. Would recommend the foodie tour of Melbourne too. Everything was very well organized and took the hassles logistics out of your lap. Would do again Read more

Great Trip with no complaints. Really appreciated the hotel selection as well as the smaller more intimate tours. Especially enjoyed the Blue Mountains tour with the hike. The Go West tours out of Melbourne were also well led and fun. Would recommend the foodie tour of Melbourne too.

Everything was very well organized and took the hassles logistics out of your lap.

Would do again

Hotel Review
Crystalbrook Bailey
Cairns
Activity Reviews
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Sydney
Foodie Discovery Walking Tour
Foodie Discovery Walking Tour
Melbourne
Great Ocean Road Scenic Tour
Great Ocean Road Scenic Tour
Melbourne
Kata Tjuta Sunrise and Valley of the Winds Half-Day Trip
Kata Tjuta Sunrise and Valley of the Winds Half-Day Trip
Uluru
Guides, Drivers and Staff
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 21, 2024

Hey Jeff,

Thank you so much for sharing your experience. I am so pleased to hear you had a great trip and enjoyed the hotel selections and intimate tours. Your feedback is invaluable, and it’s wonderful that the Blue Mountains hike and the Go West tours in Melbourne left such a positive impression.

I am also glad to hear that the foodie tour of Melbourne was successful and that our organization helped make your trip hassle-free. The goal is always to take care of the logistics so that you can fully immerse yourself in the experience.

Take Care, and Thanks again
Smiles,
Vicky

Most memorable trip
Australia | Jul 12 - Jul 25, 2024

M
Maggie W.
Los Angeles, CA | Reviewed on Aug 08, 2024
My husband and I spent about 18 days in Australia, our first trip to this beautiful land. I feel I was so lucky to find Kimkim online and worked with Vicky who helped me planned everything, hotel, airfare, tours and suggestions of restaurants. From the time I was connected with Vicky to the end of our trip, Vicky was with us every step even though she's not with us physically. At the planning stage, she replied to my inquiries promptly; during the trip, she followed up to ensure our... Read more

My husband and I spent about 18 days in Australia, our first trip to this beautiful land. I feel I was so lucky to find Kimkim online and worked with Vicky who helped me planned everything, hotel, airfare, tours and suggestions of restaurants. From the time I was connected with Vicky to the end of our trip, Vicky was with us every step even though she's not with us physically. At the planning stage, she replied to my inquiries promptly; during the trip, she followed up to ensure our tours/check ins were smoothly. The day we left for Sydney to fly back to LA, she sent a farewell message. Other than being courteous and professional, what Vicky really impressed me is her ability of knowing customer's need by simply asking a few questions. I only told her our preference of activities and gave her the cities we would like to visit, Vicky designed a perfect itinerary within 24 hours. Everything she arranged for us, e.g. the hotels, the flight time btw places, the tour groups, seems to be exactly what we wanted. This is one of the best travel experience we had and I've got to give full credit to Vicky. Without her help, our trip would not be as memorable as it is. Thank you, Vicky!

Hotel Reviews
Hamilton Island Beach Club
Hamilton Island

This is one of the best hotels we've stayed. We have been pampered from the moment we landed at the Hamilton Island, the hotel staff greeted us at the airport and a porter (how amazing) picked up our luggage. We were served Champagne and a cold towel when we arrived in the lobby while the staff gave us a brief introduction of the hotel. Our room is upstairs with breathtaking ocean view. The infinity pool is right below our balcony but very quite. The room is well decorated, roomy, well equipped and clean. Bathroom has a nice modern tub and sizable shower room. Food in the hotel restaurant is surprisingly good, comparable to the fine dining restaurants we've been to. We had the breakfast delivered to our room two days in a row so we could enjoy the beautiful sunrise and serenity in the morning. Staff is very attentive. Shuttle service is very convenient to get around the island. We were in heaven.

Authenticity & Character
Location
Very close to the One Tree Hill for amazing sunset, marina for tours and water activities. The hotel has its own beach which is very nice.
Staff
Cleanliness & Comfort
Adina Apartment Hotel Brisbane
Brisbane

Right in the heart of Brisbane downtown, walk to all the nice restaurants, shops, South Bank, and shops. The apartment hotel is well equipped with washer/dryer, laundry detergent and full kitchen. Room is a bit of small but it's adequate.

Authenticity & Character
Location
Staff
Very helpful on giving us directions to wheresabout.
Cleanliness & Comfort
Vibe Hotel
Melbourne

Nicely located in the heart of CBD.

Authenticity & Character
Location
Staff
Staff is professional and very friendly. We asked the staff to heat up some leftovers and they did for us happily. Breakfast is fresh in good quality.
Cleanliness & Comfort
Activity Reviews
Whitehaven Beach and Hill Inlet Chill and Grill
Whitehaven Beach and Hill Inlet Chill and Grill
Australia

It is pure paradise. The lunch provided in White Haven is very good. Tour guide is knowledgeable. Boat transfers was efficient.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Whitsunday Islands and Heart Reef Scenic Flight - 70 minutes
Whitsunday Islands and Heart Reef Scenic Flight - 70 minutes
Australia

Smooth ride to see the crown jewel of Great Barrier Reef, the heart shaped reef. It's about 1 hr heliride.

Quality of Experience
Guides, Drivers and Staff
Transport
Tamborine Rainforest Skywalk + Hop on Hop off Shuttle
Tamborine Rainforest Skywalk + Hop on Hop off Shuttle
Australia

A bit underwhelmed. May be because of the winter, the mountain is not as green and waterfalls are ok. I would suggest to go to the Gold Coast instead.

Quality of Experience
Guides, Drivers and Staff
Transport
Lone Pine Koala Sanctuary and Brisbane River Cruise
Lone Pine Koala Sanctuary and Brisbane River Cruise
Brisbane

This is the best animal sanctuary among all the sanctuaries we visited in Sydney and Melbourne. Most of the Koala are awake!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Phillip Island Penguin Parade Small Group Eco Tour
Phillip Island Penguin Parade Small Group Eco Tour
Melbourne

This is the highlight of our entire trip. Those precious penguins are soooo cute. The coastline of the island is spectacular!

Quality of Experience
The Moonlit Sanctury is in no comparison to Lone Pine, Brisbane. I feel this visit is just to kill time for the penguin parade at night.
Guides, Drivers and Staff
Transport
Bus was a bit tight but it's ok.
Luxe Bus Great Ocean Road with Wildlife Wonders
Luxe Bus Great Ocean Road with Wildlife Wonders
Melbourne

Truly luxury bus tour. The Benz Sprinter has phone charger!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Vicky Steinhardt
Vicky
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Aug 09, 2024
Hi Maggie, It was an absolute pleasure helping you and your husband plan your first trip to Australia, and I’m thrilled to hear that you had such a memorable experience. Your enthusiasm made the planning process a joy, and I’m so glad that everything—from the hotels and flights to the tours and restaurant suggestions—aligned with your preferences. Thank you so much for taking the time to provide such detailed feedback. I truly appreciate it, and it’s wonderful to hear that Hamilton Island... Read more

Hi Maggie,

It was an absolute pleasure helping you and your husband plan your first trip to Australia, and I’m thrilled to hear that you had such a memorable experience.

Your enthusiasm made the planning process a joy, and I’m so glad that everything—from the hotels and flights to the tours and restaurant suggestions—aligned with your preferences.

Thank you so much for taking the time to provide such detailed feedback. I truly appreciate it, and it’s wonderful to hear that Hamilton Island and Philip Island were highlights for you.

Thank you for placing your trust in me to craft your itinerary. Hearing that you felt supported every step of the way and that the experience exceeded your expectations truly makes my day. Feedback like yours reminds me why I love what I do.

I’m grateful to have been a part of your adventure, and I hope that your journey through Australia has left you with many wonderful memories to look back on.

Thank you once more for your lovely feedback and for your booking.

Warm regards,
Vicky