Kimkim Trip Reviews for Ecuador

4.8
Based on 275 ratings
Read 275 verified reviews by travelers who booked their trip to Ecuador on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

we are very happy that we called KIMKIM and ...
Ecuador | May 18 - May 28, 2023

J
jay p.
Knoxville, TN | Reviewed on May 31, 2023
we are very happy that we called KIMKIM and Lucia was the best person we talked to . we talked to her multiple times for last 2months for the tour and she was always available to talk and we got great advice and answered all our questions.
She guided us for the trips ,excursions and local smart shopping , hotels ....etc
I would recommend KimKim and Lucia to anybody looking for tour to Ecuador and near by Latin countries .
Transportation arranged by Lucia along with local Guides... Read more

we are very happy that we called KIMKIM and Lucia was the best person we talked to . we talked to her multiple times for last 2months for the tour and she was always available to talk and we got great advice and answered all our questions.
She guided us for the trips ,excursions and local smart shopping , hotels ....etc
I would recommend KimKim and Lucia to anybody looking for tour to Ecuador and near by Latin countries .

Transportation arranged by Lucia along with local Guides were great too. Alexandro the driver at Quito was the best.
Marco at Quito as guide and Indira at Santacruz ( Galapagos) were very good.
Danny on last day at Quito was OK , he was rushing us .

Over all we are very happy with Lucia and her teak.

Kalpesh and Jagruti Parikh from USA

Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on May 31, 2023

Hi Jay,
I hope you are doing well!
I would like to thank you for those lovely words, and feedback about the whole trip, it is very useful for me as a travel specialist, those details makes us improve every day more with future travelers also we will give this information to our coworkers and providers, they should know the comments our travellers has.
In addition it was really nice to plan this tailormade trip plan, also it was a pleasure to meet you, thank you one more time for the trust.
Thank you so much :)
Best regards,
Lucía

Paradise
Ecuador | May 4 - May 18, 2023

J
james s.
Blue Springs, MO | Reviewed on May 25, 2023
Our 15 day cruise was amazing! We enjoyed many islands and an abundance of wildlife. Birds, tortoises, sea lions, iguanas, lizards, whales, dolphins, penguins. Our naturalist, Pablo, was an encyclopedia of information. Excellent English, and very personable. The crew on the Monserrat always had a smile on their faces, and were very helpful. Most crew spoke Spanish only, which did create some communication breakdowns at times. The meals were delicious with a lot of variety. Our boat did... Read more

Our 15 day cruise was amazing! We enjoyed many islands and an abundance of wildlife. Birds, tortoises, sea lions, iguanas, lizards, whales, dolphins, penguins. Our naturalist, Pablo, was an encyclopedia of information. Excellent English, and very personable. The crew on the Monserrat always had a smile on their faces, and were very helpful. Most crew spoke Spanish only, which did create some communication breakdowns at times. The meals were delicious with a lot of variety. Our boat did have a bug problem however. (Roaches) Never having been on a Galapagos cruise, we do not know if this is common on most boats. Our local specialist, Tamer, with KimKim, seemed to be available 24/7. He was always very responsive with answers to our questions. Tamar did a fantastic job keeping us informed each step of the way with our planning. We would highly recommend the services of KimKim . We cannot emphasize enough the beauty of the Galapagos Islands. It is definitely a large piece of paradise.

Hotel Review
M/Y Monserrat
Quito

The crew always had a smile on their faces, and were very personable. Most crew spoke Spanish only, which made communication challenging at times. The food was excellent. We had a great variety of meals during our 15 day cruise. The bar service fell a little short. Cold beer at times was hard to come by. They seemed to wait until they ran out before replenishing supply. Not that anyone was partying, but a cold beer tastes really good after a day of hikes and snorkeling. They also ran out of white wine for 4-5 days. There was a roach problem. We had them in our bathroom, and on our bed pillow. The roaches were also in the dining area. I little disturbing watching roaches climbing up and down the walls and across your table while you are eating. Never having been on a Galapagos cruise before, we do not know if this is common on all boats. Doors and drawers did not fit properly. The boat is in need of maintenance. There is a nice upper deck which provides great views. I would have a difficult time recommending the Monserrat cruise.

Staff
Very friendly and personable.
Cleanliness & Comfort
New furnishings. Existing furniture is dirty. The seating in the dining area is uncomfortable. I don't think the floor in our cabin was swept at all during our 15 day cruise. You need to get control of the roach problem.
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on May 25, 2023
Cindy & Jim,
Thank you so much for your valuable feedback. We are so happy here at KimKim to know that you enjoyed the charming Galapagos Islands and their fascinating nature and wildlife; we knew since the early stages of planning this trip that this was our goal, and I'm so glad that Galapagos didn't disappoint :) I'm also happy that to know that the guide rose to the occasion, and positive comments regarding the boat staff will be duly conveyed. It was great meeting you in person, we...
Read more

Cindy & Jim,
Thank you so much for your valuable feedback. We are so happy here at KimKim to know that you enjoyed the charming Galapagos Islands and their fascinating nature and wildlife; we knew since the early stages of planning this trip that this was our goal, and I'm so glad that Galapagos didn't disappoint :) I'm also happy that to know that the guide rose to the occasion, and positive comments regarding the boat staff will be duly conveyed. It was great meeting you in person, we enjoyed a nice meal I must say :) Yet as I mentioned to the group before when we met in JW Marriott, we have worked with the boat operator and I assure you that they have taken all the corrective measures to maintain the boat; the humidity of the ocean and the tropical environment can be a reason behind the unpleasant existence of those little creatures, but applying the right procedures and fumigation on time will make sure no future travelers experience the same.
I thank you again, and we apologize for any inconvenience.
Best,
Tamer

Great tour of Galapagos and Ecuador!
Ecuador | Apr 28 - May 12, 2023

X
Xavier M.
Bulgaria | Reviewed on May 24, 2023
Alvaro was great in the organization of the trip. The team on the ground was very attentive, committed and pretty well organized (albeit some Latin American habits never change like not being on-time for your fist meeting :) ) and showed us how great is Ecuador. The Galapagos are fantastic and highly recommended - make sure you spend enough time there and book the right visits. Thank you! Read more

Alvaro was great in the organization of the trip. The team on the ground was very attentive, committed and pretty well organized (albeit some Latin American habits never change like not being on-time for your fist meeting :) ) and showed us how great is Ecuador. The Galapagos are fantastic and highly recommended - make sure you spend enough time there and book the right visits. Thank you!

Hotel Reviews
Casa Opuntia Galapagos Hotel
Puerto Baquerizo Moreno
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Fiesta
Puerto Ayora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
the staff tried to put us in a very badly located room next to a swamp....although there were many other, nice r rooms available..
Hotel Las Plazas
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Floresta
Baños
Authenticity & Character
Location
Staff
Cleanliness & Comfort
EB Hotel by Eurobuilding Quito
Quito
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Napo Cultural Center
Quito

simple yet nice location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on May 24, 2023
Hello Xavier!
Thank you so much for sharing your incredible experience! I am absolutely thrilled to know that your trip was truly unforgettable. It is always our mission to put our hearts into organizing every detail and ensuring you had a fantastic time.
Understanding that cultural differences can sometimes lead to variations in punctuality, and we appreciate your understanding regarding this matter.
And oh, the Galapagos Islands! They're absolutely breathtaking, aren't they? I’m thrilled...
Read more

Hello Xavier!
Thank you so much for sharing your incredible experience! I am absolutely thrilled to know that your trip was truly unforgettable. It is always our mission to put our hearts into organizing every detail and ensuring you had a fantastic time.
Understanding that cultural differences can sometimes lead to variations in punctuality, and we appreciate your understanding regarding this matter.
And oh, the Galapagos Islands! They're absolutely breathtaking, aren't they? I’m thrilled that you got to witness the unparalleled beauty and wonder of this extraordinary destination. Your recommendation to spend ample time there and carefully select the right visits is spot on. It truly allows you to delve deep into the magic of the Galapagos.
I am incredibly grateful that you chose Ecuador for your journey, and I genuinely appreciate your kind words. I will be overjoyed to have the opportunity to welcome you back on another marvelous adventure soon. If there's anything else I can do for you, please don't hesitate to reach out.
Hugs to the entire family from the middle of the world!
Alvaro

Ecuador - expectations exceeded!
Ecuador | Apr 11 - May 18, 2023

Lee
Lee B.
the Philippines | Reviewed on May 21, 2023
From the first time we communicated until the end of the trip, Tamer was wonderful! He was very helpful and responded fast, even with different time zones, and very solutions oriented when we encountered delays with the visa. The itinerary he came up with was amazing, my main goal was the Galapagos and Amazon, but he also added other places I didn't think of like Baños, Guamonte, Otavalo and Mindo (my only regret is Mindo would have been more worthwhile as an overnight trip so we could do... Read more

From the first time we communicated until the end of the trip, Tamer was wonderful! He was very helpful and responded fast, even with different time zones, and very solutions oriented when we encountered delays with the visa.

The itinerary he came up with was amazing, my main goal was the Galapagos and Amazon, but he also added other places I didn't think of like Baños, Guamonte, Otavalo and Mindo (my only regret is Mindo would have been more worthwhile as an overnight trip so we could do 5am bird watching rather than just the day trip from Quito that we did), which we really enjoyed as well!

Our guide Sebastian was fantastic, he has so much knowledge to share about his country, it is impressive! We also felt a lot safer with him looking after us.

We got to see so much of Ecuador and came away with such an appreciation for the country, its people, food, and culture. Absolutely a once in a life time experience! I definitely recommend working with Tamer and Sebastian!

Hotel Reviews
Anakonda Cruise
QUITO

Great guides! Stay in a room near the front, because the rooms in the back are noisy being above the engine.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Aliso Hotel Boutique
Quito

Friendly and helpful staff. Good location in La Floresta near lots of restaurants. Room is a bit dated and does not have heating, but you can ask for a portable heater.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Floresta
Baños
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Inti Sisa
Guamote
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hostal Posada Del Angel
Cuenca

Good location and friendly staff, but the only window in the room faced the hallway. Had to choose to close the window for safety reasons, even if it meant the room was stuffy. Walls were thin, could hear people walking and talking in the hallway.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ventilation in room and sound proofing.
Hacienda Pinsaqui
Otavalo

Enjoyed our stay, lots of character, make sure to attend the welcome cocktails where the manager tells the history of the place and Otavalo locals play lovely music.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Guayaquil, Ascend Hotel Collection
Guayaquil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
M/Y Infinity Galapagos Yacht
Galapagos

We did the 15 day cruise, highly recommended to maximize time in the Galapagos and see a variety of animals and landscapes! The crew and guides are great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Ingapirca Ruins-Cuenca City
Ingapirca Ruins-Cuenca City
Ecuador

Interesting visit to the Ingapirca Ruins!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cotopaxi National Park - Quilotoa Lagoon - Baños
Cotopaxi National Park - Quilotoa Lagoon - Baños
Ecuador

Great walk to Pailon del Diablo!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Adventure to Teleferico Cablecar
Morning Adventure to Teleferico Cablecar
Quito

Wonderful way to spend our last full day in Ecuador, it was a clear day and we got to see many of the volcanoes around Quito. Lovely views of the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Arrival in San Cristobal Airport - Puerto Chino or Tortoise Breeding Center
Arrival in San Cristobal Airport - Puerto Chino or Tortoise Breeding Center
Cruise Ship

15 days in the Galapagos were a dream come true! We got to see so many animals (sea lions, penguins, iguanas hammer head sharks, boobies, alabatross, dolphins, etc.) up close! The guides we had (Erik, Marvi, Fabian, and Juan) are extremely knowledgeable and well organized, and the crew especially Ronnie the cruise manager and Carlos the bartender are so helpful and friendly! Comfortable room and great having a personal balcony to sit and enjoy the view. Some days we could see fish and sharks near the boat!

Quality of Experience
Food
Food was delicious, but the menu for the 2nd week was the same as the first!
Guides, Drivers and Staff
Transport
Arrival to the Amazon and Night forest walk (Anakonda 8D) - Day 1
Arrival to the Amazon and Night forest walk (Anakonda 8D) - Day 1
Ecuador

Comfortable (electricity and airconditioned rooms) way to see the Amazon, interesting visits to local communities.

Quality of Experience
Food
Guides, Drivers and Staff
Guides are Kichwa who grew up in the Amazon, and amazing how they spot animals that are so far away, and generous sharing their experiences growing up in the jungle. Staff are helpful, we asked them to move us to a different room because the first one was very noisy whenever the boat was moving, which they did.
Transport
Room was comfortable but a bit underwhelming for the price, not what we would call luxury.
Colonial City Tour, Cooking Class & the Middle of the World Monument
Colonial City Tour, Cooking Class & the Middle of the World Monument
Quito

Great day around Quito, old city, center of the world, and delicious food!

Expedition to Mindo Cloud Forest
Expedition to Mindo Cloud Forest
Quito

Lovely small town, lucky we got to see toucans during lunch!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on May 21, 2023
Lee & Mitt :) I am insanely happy to read your words, and to know, again :), how much you enjoyed this epic 38-Day tour with us here in Ecuador :) It is true that we went through some stressful times prior to the trip because of the visa, but mission accomplished and we made it :D It was great working with you on this itinerary, and I can't thank you enough for your flexibility, it helped enormously in allowing me to offer you the four charming worlds of Ecuador, and in style in some parts... Read more

Lee & Mitt :)

I am insanely happy to read your words, and to know, again :), how much you enjoyed this epic 38-Day tour with us here in Ecuador :) It is true that we went through some stressful times prior to the trip because of the visa, but mission accomplished and we made it :D It was great working with you on this itinerary, and I can't thank you enough for your flexibility, it helped enormously in allowing me to offer you the four charming worlds of Ecuador, and in style in some parts :) I have to thank you for the beautiful photos you have uploaded, and the detailed feedback about the venues and the services; they will be of great help to our fellow future travelers and I promise you that I will work with our providers on due improvements taking into account each point you mentioned :) Sebastian sends his regards and he's thankful for your kind words :)
Lee & Mitt, till we meet again, soon ;)
Cheers,
Tamer

I wouldn’t recommend Kim Kim to anyone.
Ecuador | May 2 - May 6, 2023

Gary
Gary M.
Bettendorf, IA | Reviewed on May 08, 2023
Found the whole experience a bit of a mess to be honest. Had to keep chasing for pick up times which kept changing. Quito is dangerous in the evening and I wasn’t told this so basically stayed close to my hotel for safety. Room was small and dank. Staff were friendly though. Missed 7 hours of a scheduled day awaiting a transfer which turned out to be a small car not big enough for 3 passengers and luggage. Nearly 4 hours trapped in the front seat with my backpack between my legs. Hakuna... Read more

Found the whole experience a bit of a mess to be honest. Had to keep chasing for pick up times which kept changing. Quito is dangerous in the evening and I wasn’t told this so basically stayed close to my hotel for safety. Room was small and dank. Staff were friendly though. Missed 7 hours of a scheduled day awaiting a transfer which turned out to be a small car not big enough for 3 passengers and luggage. Nearly 4 hours trapped in the front seat with my backpack between my legs. Hakuna matata lodge was a good experience and the trip I did was enjoyable. Private transfer back to Quito turned out to be a battered old taxi with a driver more interested in picking up fares on the the way than my safety. Road is dangerous and more so when the driver tries to overtake on blind bends. 3 1/2 hours of terror. Oh but I got offered a Wapping $40 compensation for my troubles. Communication is good from Kim Kim but customer service and attention to detail is missing.

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on May 22, 2023
Hello Gary, Thank you for taking the time to provide us with your personal feedback. I’m sorry to hear that your experience with us was not as seamless as we would have liked it to be. I understand that travel can have its challenges, but we aim to minimize them as much as possible for our clients We appreciate your positive feedback about the Hakuna Matata Lodge and the enjoyable trip you had. However, recognizing that there were several areas where we could have improved our services and... Read more

Hello Gary,

Thank you for taking the time to provide us with your personal feedback. I’m sorry to hear that your experience with us was not as seamless as we would have liked it to be. I understand that travel can have its challenges, but we aim to minimize them as much as possible for our clients We appreciate your positive feedback about the Hakuna Matata Lodge and the enjoyable trip you had. However, recognizing that there were several areas where we could have improved our services and monetary compensation for your experience with a full refund was the best decision, nevertheless, we will take this into consideration for all future travelers.

I wish you a wonderful return back home!
Alvaro

After heavy research, my friend and I wanted ...
Ecuador | Apr 25 - May 3, 2023

Antonio
Antonio S.
Ewing, NJ | Reviewed on May 05, 2023
After heavy research, my friend and I wanted to see Ecuador more than the “typical” Galapagos trip so we thought KinKim provided that to us. It delivered what we were looking for when we went, from the ornate gilded churches of Quito to the Mitad, the dizzying scenery of Quilotoa, to the spectacular waterfalls of Banos and views of the mighty Cotopaxi from a full day’s hike. Our itinerary manager, Alvaro, was very thorough but we found the asset of KimKim Ecuador was our guide, Sebastian.... Read more

After heavy research, my friend and I wanted to see Ecuador more than the “typical” Galapagos trip so we thought KinKim provided that to us. It delivered what we were looking for when we went, from the ornate gilded churches of Quito to the Mitad, the dizzying scenery of Quilotoa, to the spectacular waterfalls of Banos and views of the mighty Cotopaxi from a full day’s hike. Our itinerary manager, Alvaro, was very thorough but we found the asset of KimKim Ecuador was our guide, Sebastian. Ecuador is a jewel in the crown for sure so I’d highly recommend KinKim to anyone who wishes to explore it.

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on May 05, 2023
Hello Tony! Thank you so much for your wonderful review! I am thrilled to hear that you and your friend had such a fantastic time exploring Ecuador with KimKim. It's great to know that our itinerary provided you with a unique and unforgettable experience, showcasing the best of what this amazing country has to offer. We are so glad that I was able to create the perfect itinerary for you, and that Sebastian was such a valuable asset during your trip. It's always our goal to provide each... Read more

Hello Tony!

Thank you so much for your wonderful review! I am thrilled to hear that you and your friend had such a fantastic time exploring Ecuador with KimKim. It's great to know that our itinerary provided you with a unique and unforgettable experience, showcasing the best of what this amazing country has to offer.

We are so glad that I was able to create the perfect itinerary for you, and that Sebastian was such a valuable asset during your trip.

It's always our goal to provide each traveler with knowledgeable and passionate local guides who truly enhance their travel experience.

I couldn't agree more that Ecuador is a true jewel in the crown, with so much to see and explore, I am so honored that you would recommend KinKim to anyone looking to discover this incredible country and I hope to welcome you back to Ecuador soon!

All the best!
Alvaro

Excellent communication with daily check ins
Ecuador | Apr 21 - May 2, 2023

Anna
Anna A.
Rock Hill, SC | Reviewed on May 03, 2023
Tamer was fantastic with planning on vacation with excellent recommendations and knowledge of tourist sites in both Quito and Galápagos Islands. Sebastian was our guide in Quito and was fantastic at not only explaining the sites but the cultural importance as well. The Cotapaxi volcano visit was spectacular.
All of snorkeling trips were beautiful in the Galapagos. Our favorite and area we saw the most sea life was the Kicker Rock tour
Read more

Tamer was fantastic with planning on vacation with excellent recommendations and knowledge of tourist sites in both Quito and Galápagos Islands. Sebastian was our guide in Quito and was fantastic at not only explaining the sites but the cultural importance as well. The Cotapaxi volcano visit was spectacular.
All of snorkeling trips were beautiful in the Galapagos. Our favorite and area we saw the most sea life was the Kicker Rock tour

Hotel Review
Golden Bay Galapagos – Specialty Boutique Hotel
Puerto Baquerizo Moreno, San Cristóbal

Excellent and pristine facilities with very HELLP full staff and excellent air conditioning. A beach side room puts your right in front of the sea lions which was really cool.

Location
Staff
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on May 04, 2023

Dear Anna & Isaiah,
Thanks so much for your kind words and highly appreciated review. It means the world to us here at KimKim to know that you have enjoyed your trip and that the destinations, the activities, the accommodations, and our services have met your expectations :) I will convey your positive feedback to our guides and Sebastian in particular, and we hope to see you again in this beautiful country, as it still has a lot to surprise you with! We remain in touch :)
My best wishes,
Tamer

We really enjoyed the snorkeling and travel t...
Ecuador | Apr 21 - May 2, 2023

Shaly
Shaly A.
Pace, FL | Reviewed on May 03, 2023
We really enjoyed the snorkeling and travel to Bartlome Island, but the travel to Pinzon Island was very bumpy. Napo Wildlife Resort was very good but quite a long trip from Quito. Sebastian did a good job taking us around Quito. Read more

We really enjoyed the snorkeling and travel to Bartlome Island, but the travel to Pinzon Island was very bumpy. Napo Wildlife Resort was very good but quite a long trip from Quito. Sebastian did a good job taking us around Quito.

Hotel Review
Patio Andaluz
Quito

The bathroom was located on the 2nd floor which was very inconvenient. The room was clean and well kept. The service was good

Authenticity & Character
Great restoration
Location
Location and look
Staff
Attentive
Cleanliness & Comfort
Bathroom needs to be on 1st floor
Local specialist: Tamer Obeid
Tamer
Tamer Obeid
Local specialist in Quito, Ecuador | Replied on May 06, 2023

Dear Shaly,
Thank you for your review. We appreciate it.
Tamer

Our guide Linda was AWESOME
Ecuador | Mar 23 - Mar 30, 2023

Drew
Drew G.
San Francisco, CA | Reviewed on Apr 28, 2023
Our guide Linda was AWESOME and so easy to work with. We threw a lot at her -- lot of requests and preferences -- but she did a great job creating a great itinerary for us. And if we had any feedback or wanted to make any changes, she was so easy to work. We got to do everything on our travel wish list and would absolutely work with Linda again on our next Ecuador trip. Read more

Our guide Linda was AWESOME and so easy to work with. We threw a lot at her -- lot of requests and preferences -- but she did a great job creating a great itinerary for us. And if we had any feedback or wanted to make any changes, she was so easy to work. We got to do everything on our travel wish list and would absolutely work with Linda again on our next Ecuador trip.

Activity Review
Visit Quilotoa Crater Lake, Transfer to Baños
Visit Quilotoa Crater Lake, Transfer to Baños
Ecuador

This was one of the highlights of our entire trip! Such a stunning location (and a good hike/workout!)

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Linda Schulz
Linda
Linda Schulz
Local specialist in Quito | Replied on May 01, 2023

Hi Drew,
thank you so much for your kind feedback! It's great to hear you have enjoyed your trip to mainland Ecuador (despite the road conditions in the southern part of the country). For me, it was a pleasure to assist you in the planning process!
It would be an honor to help you plan another trip to Ecuador for you and Kyle one day!
All the best & safe travels,
Linda

A very well organised trip, with excellent an...
Ecuador | Apr 1 - Apr 16, 2023

David
David P.
United Kingdom | Reviewed on Apr 17, 2023
A very well organised trip, with excellent and well planned tours. Had an amazing time and exceeded expectations. Will definitely use KIM KIM again. Read more

A very well organised trip, with excellent and well planned tours. Had an amazing time and exceeded expectations. Will definitely use KIM KIM again.

Hotel Reviews
Ikala Quito Hotel
Quito

Had a lovely time here, made very welcome and comfortable. Front desk are amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Itamandi EcoLodge
Quito

Loved being out in the middle of the rain forest. Very comfortable and authentic

Authenticity & Character
Location
Deep in the rainforest, which is a deal good experience.
Staff
Cleanliness & Comfort
Hotel Blue Marlin
Puerto Baquerizo Moreno, Galapagos
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cally Galapagos
Puerto Villamil
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Deja Vu Galapagos
Pto. Ayora
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kicker Rock: A Snorkeling Adventure
Kicker Rock: A Snorkeling Adventure
Isla San Cristóbal
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Into the Amazon Rainforest, Arrive at Itamandi Eco Lodge
Into the Amazon Rainforest, Arrive at Itamandi Eco Lodge
Ecuador
Quality of Experience
Food
Amazing food and service.
Guides, Drivers and Staff
Transport
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Quito
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on May 18, 2023

Hi David,
Thank you, David, for those kind words, we are constantly improving our services, to give our passengers a once-in-a-lifetime trip :)
Best regards,
Lucía

Danny was our guide he was awesome perfect fi...
Ecuador | Mar 15 - Apr 7, 2023

stacey
stacey s.
Medford, OR | Reviewed on Apr 16, 2023
Danny was our guide he was awesome perfect fit for a relaxing vacation. Alvaro planned our trip he did a awesome job very happy with both of them Read more

Danny was our guide he was awesome perfect fit for a relaxing vacation. Alvaro planned our trip he did a awesome job very happy with both of them

Hotel Reviews
Hotel Spa Casa Real
Riobamba

We enjoyed our stay the beds were really hard that was my only complaint

Authenticity & Character
Beautiful hotel
Location
Close to many places
Staff
Staff was friendly and helpful
Cleanliness & Comfort
Very clean bit bed was very hard loved our views from room
Hotel Las Plazas
Quito

This hotel was very awesome the staff and owner were so nice we really enjoyed our stay there

Authenticity & Character
Location
So may thing available in walking distance
Staff
Wonderful staff
Cleanliness & Comfort
Very clean and comfortable
Manatee Amazon Explorer
Quito

Wonderful experience very friendly staff Eric was our guide we really liked him

Authenticity & Character
Nice and cool to come back after spending time in jungle
Location
Amazing on rivet
Staff
Everyone was friendly and helpful loved our guide
Cleanliness & Comfort
Everything was very clean and comfortable
Isla de Baños
Baños

Enjoyed our stay there beautiful place and very comfortable loved the staff

Authenticity & Character
Very charming hotel
Location
Perfect spot
Staff
They we very friendly had awesome massages got two thete
Cleanliness & Comfort
Rooms were comfortable and beautiful views
Iguanazú Bed & Breakfast
Guayaquil

This place was wonderful friendly staff beautiful views comfortable beds and nice rooms food was good too

Authenticity & Character
Love the decor very good vibes there
Location
Not in town great place for quiet and relaxing
Staff
Very friendly staff and they were helpful if we needed anything
Cleanliness & Comfort
Very clean and the most comfortable beds
Tuzco Lodge
Puerto Lopez

Some of the staff was friendly the beds were very uncomfortable the eas a rooster outside window didn't get much sleep there

Authenticity & Character
Nice hotel except the beds and roosters
Location
Not bad location could walkout places you wanted to go
Staff
Most of staff was very friendly
Cleanliness & Comfort
Was very clean but the beds were not comfortable
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Apr 19, 2023

Hello Stacey!

Striving to exceed our traveler's expectations is my mission, and it warms my heart to see that we've done just that. I am extremely pleased that Danny was able to deliver an experience that you can cherish forever and I am so grateful for your kind words and look forward to creating many more wonderful memories for you in the future!

Greetings from the Middle of the World!
Alvaro

We had the most amazing trip to Ecuador. It ...
Ecuador | Mar 31 - Apr 9, 2023

B
Betsy M.
Appleton, WI | Reviewed on Apr 15, 2023

We had the most amazing trip to Ecuador. It was a group of 5 family members. The activities were of a wide variety to satisfy everyone. Our guides and drivers did a wonderful job. They were informative but also gave us time to sit back and enjoy the scenery. All of our provided meals were delicious.

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Apr 19, 2023

Hello Betsy!

It's so heartening to read that everyone in the family had an amazing time and that the activities on offer were diverse enough to cater to everyone's tastes. And of course, there's nothing like delicious food to round off a perfect trip. Thank you so much for sharing your positive experience and I hope that you create many more happy memories in your travels.

Hugs from your local friend in Ecuador,
Alvaro

The places most memorable include the haciend...
Ecuador | Mar 31 - Apr 9, 2023

M
Mel M.
Atlanta, GA | Reviewed on Apr 13, 2023

The places most memorable include the hacienda resort in the high amazon and banos. Getting into the nature of ecuador was great. Our guide in the high amazon Miguel was great, easy to understand knowledgeable about his content and the flora and fauna.

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Apr 14, 2023

Hello Mel!

I am so happy and excited to know that our beautiful country was a memorable trip for you!

I can see that Miguel's guiding was a perfect fit and helped you get to know about the flora and fauna!

Your review is very helpful and I am so honored to help you arrange a one of a kind journey.

Warm hugs from your local friend!
Alvaro

Great for first time on a continent
Ecuador | Mar 31 - Apr 9, 2023

Thomas
Thomas C.
Denver, CO | Reviewed on Apr 10, 2023
We had a transition from Daniel to Lucia around November. So will start off to say that Daniel was AMAZING. Lucia was really good as well - very friendly and responsive. Also we had a fantastic trip, so that’s the most important part. Ecuador is beautiful and we enjoyed each day immensely! What could have bumped both ratings to five stars:
- we could have benefited from more attention to detail. For example our Sierra Negra hike was 10 miles, which we didn’t know about until the morning...
Read more

We had a transition from Daniel to Lucia around November. So will start off to say that Daniel was AMAZING. Lucia was really good as well - very friendly and responsive. Also we had a fantastic trip, so that’s the most important part. Ecuador is beautiful and we enjoyed each day immensely!

What could have bumped both ratings to five stars:
- we could have benefited from more attention to detail. For example our Sierra Negra hike was 10 miles, which we didn’t know about until the morning of from the guide.
- some of the transport seemed like overkill. I’m some instances we had a taxi drive us for what could have been a 5 min walk.
- would have liked to have an itemized list of cost breakdown. At times I wondered, “what’s the mark-up for going with KimKim?”

Best guides:
- Israel for the Quito city tour. So knowledgeable and personal! Felt like we were getting a great locals perspective.
- Carmen on the first snorkeling trip. Really knowledgeable and friendly.
- Javier on the second snorkeling trip. Really well prepared and adjusted took videos of our snorkeling excursion which was an awesome bonus.

Guides that could have been better:
- both guides for the Cotopaxi and Sierra Negra hikes had poor communication and didn’t set many expectations. We also didn’t learn much from them during those hikes. Finally, the bikes on the Cotopaxi tour were broken down and unsafe.

Hotel Reviews
Hotel La Jungla
Puerto Villamil

Felt more like a hostel and really dated room. But friendly staff and great view from our treehouse room.

Authenticity & Character
Location
Great view of the beach from our room!
Staff
Cleanliness & Comfort
Really dated and sheets here felt really old.
Kitu Hotel
Quito

FANTASTIC hotel. Really friendly staff, the BEST and breakfasts and the room was perfect and even had a deck.

Authenticity & Character
The wood floors and tile work was amazing.
Location
Close to a nice part of town.
Staff
Very helpful and friendly! One even let me practice Spanish with him.
Cleanliness & Comfort
Very clean.
Hotel Deja Vu Galapagos
Pto. Ayora

Close to town and generally clean. Can be noisy at times though and lots of loud children. Rooms were dated. Breakfast wasn’t as good as Kitu.

Authenticity & Character
Good beach side place. A bit run down.
Location
Right on the edge of town. Perfect
Staff
Staff helpfulness varied. Had an issue with loud kids at 10am one night that the staff wasn’t addressing so I had to intervene directly which was awkward and frustrating.
Cleanliness & Comfort
Had to chase out a cockroach the first night. Overall the rooms were clean, but the sheets felt really old. Plumbing was dated.
Activity Reviews
Welcome to Santa Cruz Island:  Highlands & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands & Charles Darwin Research Station
Puerto Ayora
Quality of Experience
Everything.
Food
The restaurant at the tortoise center was top notch!! Best meal of the trip.
Guides, Drivers and Staff
Enrique was awesome! You could tell he was passionate about wildlife.
Transport
Colonial City Tour, Cooking Class & the Middle of the World Monument
Colonial City Tour, Cooking Class & the Middle of the World Monument
Quito

Our guide (Israel) made this a great excursion. Learned a lot!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Biking day Cotopaxi National Park
Biking day Cotopaxi National Park
Ecuador

Loved the experience of Cotopaxi. The guides and tour itself were terrible.

Quality of Experience
See rest of comments.
Food
The lunch portions were laughably tiny. The whole tour was pretty annoyed.
Guides, Drivers and Staff
Guide wasn’t very informative and didn’t really set expectations for what we were in for. During meals and downtime they just went into a corner.
Transport
Wildlife Tour on Isabela Island
Wildlife Tour on Isabela Island
Ecuador
Quality of Experience
Guides, Drivers and Staff
Carmen was awesome!! Really fun and knowledgeable
Transport
Fun boat ride!
Sierra Negra volcano - Speedboat to Santa Cruz
Sierra Negra volcano - Speedboat to Santa Cruz
Ecuador
Quality of Experience
See below.
Food
Had to share half my lunch with someone else. Really paltry portions given the hike length.
Guides, Drivers and Staff
Driver was late. Terrible communication from the guide. Ended up just hiking on our own.
Transport
Late driver.
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora
Quality of Experience
Food
Fantastic food and drink service!
Guides, Drivers and Staff
Boat staff was top notch!
Transport
Excursion to Los Túneles
Excursion to Los Túneles
Ecuador
Quality of Experience
Great time seeing and learning about the blue footed boobies. Such a cool bird!!
Guides, Drivers and Staff
Javier was amazing!
Transport
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Apr 19, 2023

Hi Thomas,
Thank you so much for taking the time for writing all those comments and feedback, for us is very very important to improve every day.
The team is very happy to have people like you that recommend Ecuador as a destination.
I hope you can visit us again! :)
Best regards,
Lucía

First trip to Ecuador
Ecuador | Mar 31 - Apr 9, 2023

Suzanne
Suzanne H.
Wheat Ridge, CO | Reviewed on Apr 10, 2023
Daniel and Lucia at KimKim helped to plan our trip to Ecuador - listening to our needs and wants then catering the trip to our wishlist. The initial trip was planned for March 2020 and was delayed due to Covid. Finally, when we were ready- Kimkim helped to make this trip a reality. We visited Quito, Cotopaxi, and the Galápagos Islands. Their efforts allowed us to relax and enjoy all of the beauty of Ecuador- including fantastic active excursions (hiking Sierra Negra, Volcán Cotopaxi;... Read more

Daniel and Lucia at KimKim helped to plan our trip to Ecuador - listening to our needs and wants then catering the trip to our wishlist. The initial trip was planned for March 2020 and was delayed due to Covid. Finally, when we were ready- Kimkim helped to make this trip a reality. We visited Quito, Cotopaxi, and the Galápagos Islands. Their efforts allowed us to relax and enjoy all of the beauty of Ecuador- including fantastic active excursions (hiking Sierra Negra, Volcán Cotopaxi; snorkeling with penguins, sea lions, and sharks; and learning the rich history of Ecuador) without being concerned with logistics. Each of our excursions was special and unique- our favorite being visiting Tintoreas with Carmen, full day Quito tour with a cooking class with Israel, snorkeling at Bartholem, and snorkeling at Los Tuneles with Javier. Thank you Daniel and Lucia for being our main points of contact, answering our questions, and planning an unforgettable adventure!

Hotel Reviews
Hotel Deja Vu Galapagos
Pto. Ayora
Authenticity & Character
Location
Easy walk into town
Staff
Cleanliness & Comfort
Some challenges with bugs
Kitu Hotel
Quito

We had a room with a balcony overlooking Quito. The room was clean and comfortable. The staff were helpful and supportive.

Authenticity & Character
Enjoyed the breakfast
Location
Staff
Cleanliness & Comfort
Hotel La Jungla
Puerto Villamil

Nice hotel at the edge of town. A little outdated and no room lockbox. Could use some upgrades but staff were pleasant and helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Colonial City Tour, Cooking Class & the Middle of the World Monument
Colonial City Tour, Cooking Class & the Middle of the World Monument
Quito

Full day of history in Quito. The cooking class was special. We could have walked more throughout downtown Quito. Felt a bit rushed in the afternoon trying to get everything in

Quality of Experience
Food
Chef was fantastic. We learned so much about Ecuadorian food and ate well doing so!
Guides, Drivers and Staff
Israel was knowledgeable and provided tons of information on the history of Ecuador
Transport
Nice and easy to get around. Nice to have the car. Could have also walked more.
Biking day Cotopaxi National Park
Biking day Cotopaxi National Park
Ecuador

Cotopaxi is beautiful. We enjoyed seeing wild horses and a fox. We hiked and bikes on Volcán Cotopaxi. Expectations were not clear so didn’t realize the hike was going to happen, so didn’t pack all of the right gear. Our guide didn’t share too much on Cotopaxi itself - so might consider a different tour group

Quality of Experience
Food
Lunch was fine, just the whole group could have eaten more :)
Guides, Drivers and Staff
Transport
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

Great last day activity! The boat staff were amazing. Had the best snorkeling experience of our life! Saw penguins, shark, starfish, sea lions and more! Learned a lot about the geological history of the Galapagos!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Santa Cruz Island:  Highlands & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands & Charles Darwin Research Station
Puerto Ayora

Arriving on the Galapagos, this is a great way to get introduced to the islands!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wildlife Tour on Isabela Island
Wildlife Tour on Isabela Island
Galapagos Islands

Carmen was a great guide - showing us wildlife and taking us snorkeling! We even had seals come join us on our snorkeling adventure!

Quality of Experience
Food
N/a
Guides, Drivers and Staff
Transport
Excursion to Los Túneles
Excursion to Los Túneles
Galapagos Islands

Opportunity to see blue footed boobies, Tortugas, and sea horses! Javier was a great guide even took pictures on his go pro he shared with us after!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sierra Negra volcano - Speedboat to Santa Cruz
Sierra Negra volcano - Speedboat to Santa Cruz
Galapagos Islands

Seeing the Sierra Negra was worth the experience. It was a 12 mile hike which took all morning. Group was very large and the guide struggled to help everyone

Quality of Experience
Food
Fine, a box lunch
Guides, Drivers and Staff
Our guide struggled with the large group and bringing 20+ people on a 12 mile hike. As avid hikers we were fine, but worried about others during the experience
Transport
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Apr 19, 2023
Hi Suzzane,
I hope you are doing fine!
I would like to thank you for those comments, and feedback about the whole trip, it is very useful for us as travel specialists, and it makes us improve every day more and more with our future travelers, also we will give this information to our coworkers and providers, they should know what our travelers opinion, that way they will put all the ideas into consideration.
In addition for us is very important to know about the thoughts you gave us, on our...
Read more

Hi Suzzane,
I hope you are doing fine!
I would like to thank you for those comments, and feedback about the whole trip, it is very useful for us as travel specialists, and it makes us improve every day more and more with our future travelers, also we will give this information to our coworkers and providers, they should know what our travelers opinion, that way they will put all the ideas into consideration.
In addition for us is very important to know about the thoughts you gave us, on our next inspection of all hotels and guides services we have, for sure we will verify everything is better for the next travelers.
Thank you so much!
Best regards,
Lucía

All of our guides were amazing but especially...
Ecuador | Mar 24 - Mar 29, 2023

B
Barbara M.
Euless, TX | Reviewed on Mar 30, 2023

All of our guides were amazing but especially Danny and Louis for our Quito/Banos piece!! Absolutely amazing! Will definitely recommend all of our activities!!

Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Mar 31, 2023

Thank you for your Review Barbara!!
All our team in Ecuador is happy to hear this :)
It was so nice helping you plan this amazing trip.
We will wait for you back in South America
Best,
Lucia

A great trip, but a royal screwup in Galapagos
Ecuador | Feb 27 - Mar 17, 2023

D
David s.
Fair Oaks, CA | Reviewed on Mar 22, 2023
The mainland portion of our Ecuador adventure and our guide, Christian, were wonderful and exceeded our expectations. This includes the visit to Asuni National Park and Napo Cultural Center with our guide for that area, Jose.
Unfortunately, we cannot say the same for kimkim's travel vendor in the Galapagos. Who that vendor actually is, we were unable to determine. We had carefully and intentionally scheduled a down day for our first full day on Isla Santa Cruz so that we would have a...
Read more

The mainland portion of our Ecuador adventure and our guide, Christian, were wonderful and exceeded our expectations. This includes the visit to Asuni National Park and Napo Cultural Center with our guide for that area, Jose.
Unfortunately, we cannot say the same for kimkim's travel vendor in the Galapagos. Who that vendor actually is, we were unable to determine. We had carefully and intentionally scheduled a down day for our first full day on Isla Santa Cruz so that we would have a chance to rest and recover from our busy and arduous many days on the mainland, plus another rest day for after the island trip. This did not happen. We were informed on arrival to arise the next morning for a 6am departure to Isla Bartolome. The guide who met us at the airport was unsympathetic. The trip itself was great, but we were not prepared (no previous contact about a change to our itinerary, let alone agreement on our part) for a full day trip on our first day there, and suffered accordingly. Not only was the schedule changed without our knowledge or agreement, but they couldn't even get the departure time correct. We were told to be outside our hotel at 6am and we were. Our pickup was late and had to speed to catch up to the bus halfway back to Baltra. Unbeknownst to us, the bus had actually left at 5:30am from a pickup point we didn't even know about. After a full day of sun and fun, instead of taking us to our hotel, the bus took us to the pickup/drop of point we had not even been to and we had no idea how to find our hotel. Fortunately, our guide for the Bartolome tour, Elizabeth, did not abandon us. Although she didn't know our hotel, the bus driver did and amid much confusion agreed to drop us there. Thank you Elizabeth!

We paid big bucks for our private tour and an itinerary that met our needs. But instead of our carefully planned rest days before and after the Bartolome trip, we had first the taxing trip then two unnecessary rest days after. Simply unacceptable and prevents a five star review and recommendation for kimkim. We are flexible, but not that flexible. Otherwise we had a great trip, but are not likely to use kimkim again as a result.

Hotel Reviews
Napo Cultural Center
Quito

Wonderful people and experience! Bring an appetite - they give you enough food for an army!

Authenticity & Character
Location
Jungle canopy tower, parrots and parakeets at clay lick, blackwater canoe trip.
Staff
Cleanliness & Comfort
Casa de Vista Alta
Mindo

A beautiful area and bed and breakfast. Very nice and accommodating hostess.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Las Plazas
Quito

Beautiful old (but renovated) hotel with very helpful staff.

Authenticity & Character
All the highly polished wood and the unique dining area.
Location
In Old Town. Area seemed safe enough to us.
Staff
No elevator but desk clerk took care of our heavy bags.
Cleanliness & Comfort
La Floresta
Baños

Modern and convenient.

Hotel Spa Casa Real
Riobamba

Adequate and spacious, but funky electrical outlet locations. Adequate but unremarkable restaurant with less than stellar menu. Surrounding area appeared possibly unsafe/unwalkable for a alternative restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Carvallo
Cuenca

Wonderful old but fully renovated hotel with very helpful and courteous staff. Conveniently located in Old Town Cuenca.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Posada del Mar
Santa Cruz

This is not a luxury hotel but was comfortable and more than adequate for our needs. Very kind and helpful owner and his staff. Conveniently located to the pier area and central restaurants/activities in Puerto Ayora. The deli downstairs is one of the best places to eat that we found in Puerto Ayora.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Air conditioning was great and essential for the hot and humid climate. A spacious balcony overlooking the port.
EB Hotel by Eurobuilding Quito
Quito

This was by far the most luxurious hotel we stayed in during our Ecuador trip. Unnecessarily luxurious and over the top. The automated room lighting system was a constant pain with lights coming on and off unnecessarily. Hard to imagine how much the designers/architects must have been paid to design this inconvenient system.

Authenticity & Character
This building belongs in Europe. not Ecuador
Location
convenient to the airport
Staff
Very helpful and stored our luggage for us on the day after we checked out.
Cleanliness & Comfort
With three shower head to choose from, we think we got pretty clean!
Activity Reviews
 Indigenous Encounter and Hike to Mama Cuna Path
Indigenous Encounter and Hike to Mama Cuna Path
Yasuni National Park

Don't know what Mama Cuna Path is, but we had a great time in the Amazon, and all the staff and people we encountered were friendly, helpful and professional. We were well cared for.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Cuenca and surroundings, Gualaceo, Chordeleg
Exploring Cuenca and surroundings, Gualaceo, Chordeleg
Cuenca

See previous. The old weaving factory was a high light as was the amazing "Panama" hat factory where we acquired our beautiful hats.

Colonial Quito City Tour  & the Middle of the World
Colonial Quito City Tour & the Middle of the World
Quito

Our Quito tour was good but a few too many churches, though they are all beautiful in their own ways. Mitad del Mundo is the worst tourist trap we visited in Ecuador.

Quality of Experience
Food
Ecuadoreans have some strange ideas on "dressing up" a hamburger.
Guides, Drivers and Staff
Transport
Afternoon Adventure to Teleferico Cablecar
Afternoon Adventure to Teleferico Cablecar
Quito

We skipped this so can't really rate it but are forced to give one.

Sacred Wayusa Ritual, Goodbye and return to the City (Yaku Kausay Experience)
Sacred Wayusa Ritual, Goodbye and return to the City (Yaku Kausay Experience)
Yasuni National Park

We were given the opportunity to skip this early early morning activity, and the staff seemed as relieved as we were. We enjoyed the cultural activities we experienced in the village on the previous afternoon.

Relaxing Free Afternoon in Mindo
Relaxing Free Afternoon in Mindo
Mindo

We didn't have the free afternoon because our faithful guide, Christian, took us to a hummingbird sanctuary where we fed these beautiful creatures from a bottle cap placed in the palm of our hands. Having wild hummingbirds perched in our hands was a big highlight of our trip. Christian also took us to an amazing butterfly research and propagation station where we observed all life phases of many beautiful and fascinating butterflies.

Expedition to Mindo Cloud Forest
Expedition to Mindo Cloud Forest
Quito

See previous

From Cotopaxi Hacienda to Hiking in Cotopaxi National Park, then onto Baños
From Cotopaxi Hacienda to Hiking in Cotopaxi National Park, then onto Baños
Ecuador

Saw some interesting birdlife, but owing to the rainy season, we couldn't see Cotopaxi. Nobody's fault, just the season.

Reconnecting with Nature at Baños de Agua Santa
Reconnecting with Nature at Baños de Agua Santa
Baños

The waterfalls, especially the Devil's Cauldron, were truly awesome. We were looking forward to a soak in a hot pool, but this turned out to be unavailable and uninviting.

Journey to the Peak From the Center of the Earth: Chimborazo!
Journey to the Peak From the Center of the Earth: Chimborazo!
Ecuador

A snow and ice storm on top of the world! Again, because we were here in the rainy season, we didn't see much of the mountain, but we saw many wild vicunas including a heard running through the snowy countryside. Our local park guide, Alfredo, was a great and humble guy and local farmer who we much enjoyed meeting. The surrounding agricultural areas outside the park were a green checkerboard of fields extending to unbelievable heights up the mountain slopes. Much interesting local color and indigenous people in these areas.

Quality of Experience
Guides, Drivers and Staff
Transport
Exploring the Ancient Ingapirca Ruins: A Journey through History and Culture
Exploring the Ancient Ingapirca Ruins: A Journey through History and Culture
Cuenca

Very interesting and well maintained historical area.

Quality of Experience
Guides, Drivers and Staff
Transport
Discovering Cuenca's Charms: A Journey Through History and Culture
Discovering Cuenca's Charms: A Journey Through History and Culture
Cuenca

A beautiful, modern yet historic and cultural city and surrounding area. We can see why it's so attractive to expats. The artistry and craftmanship exhibited in nearby villages is outstanding.

From the Highlands to the Coast: Cajas National Park to Guayaquil
From the Highlands to the Coast: Cajas National Park to Guayaquil
Ecuador

Beautiful mountain and lake vistas. Many landslides on the highway due to the recent rains, but we made through thanks to Christians excellent driving. The clouds parted at just the right time for us to have beautiful vistas above Guayaquil.

Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Santa Cruz Island:  Highlands & Charles Darwin Research Station
Welcome to Santa Cruz Island: Highlands & Charles Darwin Research Station
Puerto Ayora

The tortoises at the farm were truly amazing and a big reason for our visit to Galapagos. We would have preferred to have gone straight to our hotel for check in and refresh ourselves and gone to the farm later.

Quality of Experience
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

The actual trip to Isla Bartolome was fantastic and we were able to see Galapagos penguins! Screwing up our agreed upon itinerary was not appreciated.

Indigenous Market Adventure and Cuicocha Lake Exploration
Indigenous Market Adventure and Cuicocha Lake Exploration
Otavalo

An interesting/scenic drive to Otovalo and a great unexpected side trip to a local park and waterfall. The market itself was repetitious and of varying quality, but useful if you want to buy items to take home. I wouldn't drive all the way there just for the market, but there is much else to see.

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Mar 27, 2023
Hello David! Thank you very much for your feedback on your trip, I am very happy that, overall, you had a great time in Ecuador and the Galapagos Islands. Concerning the changes to the order of the days (moving the Uninhabited Island Bartolome a day ahead and the first free day a day back) I am very sorry to hear that it caused you an inconvenience. As my colleague explained to you in Puerto Ayora, unfortunately, all Galapagos operation depends on the respective permits of the National... Read more

Hello David!

Thank you very much for your feedback on your trip, I am very happy that, overall, you had a great time in Ecuador and the Galapagos Islands.

Concerning the changes to the order of the days (moving the Uninhabited Island Bartolome a day ahead and the first free day a day back) I am very sorry to hear that it caused you an inconvenience.

As my colleague explained to you in Puerto Ayora, unfortunately, all Galapagos operation depends on the respective permits of the National Park Administration which, in this case, changed the permits for this visit, so we had to change the days to insure you could make the visit to Bartolome.

Nevertheless, I do understand that this is an unforeseen change to the planned itinerary, though with the exact same services but not in the order you have asked for, was not in your best interest, and therefore apologize.

I hope that you still have fond memories of your trip and look forward to hearing from you,

Kind regards,
Alvaro

Hiking around Quito & Galapagos trip
Ecuador | Feb 12 - Mar 2, 2023

Sophia
Sophia H.
Saint Paul, MN | Reviewed on Mar 18, 2023
Tl;dr: I’d absolutely use kimkim and work with Alvaro again! It was overall a great experience. I’ll admit, I was a bit uncertain about it at first — I like being fully in control of all planning, and I’ve never used a travel agency before. Turns out it’s incredible to have local help with trip planning. All our guides were great (Hugo especially — he was our guide during the hiking, and was simply incredible) and there wasn’t a day I didn’t enjoy. Alvaro was wonderful throughout the process,... Read more

Tl;dr: I’d absolutely use kimkim and work with Alvaro again! It was overall a great experience. I’ll admit, I was a bit uncertain about it at first — I like being fully in control of all planning, and I’ve never used a travel agency before. Turns out it’s incredible to have local help with trip planning. All our guides were great (Hugo especially — he was our guide during the hiking, and was simply incredible) and there wasn’t a day I didn’t enjoy. Alvaro was wonderful throughout the process, helping us plan the entire trip beforehand and during the trip was incredibly responsive (despite it being over holidays in Ecuador!) to help us solve any problems.

A few highlights of Alvaro’s helpfulness:
- Alvaro strongly encouraged us to keep the two rest days between our hiking in mainland Ecuador. We’re fit and used to hiking, so we were going to cut them out — and we were SO glad he insisted that we keep them. Hiking at altitude is totally different from at sea level; we appreciated the rest days.
- When our flight from Quito to the Galapagos was delayed, Alvaro had been tracking our flight and rescheduled our afternoon tour before we even messaged him about it. It was so nice not to have to worry about that or be contacting multiple people!
- We got altitude sickness during our acclimatizing hikes, so had to cancel our plan to hike Chimborazo. In the moment, Alvaro helped us make a new plan and adjust our accommodations for those nights. It was a little stressful to change plans last minute, but he made it extremely easy.
- One of our tour guides was late in picking us up and — despite it being 7:30AM — Alvaro helped us figure out what was going on and had the local guide come explain the situation. (The other people in our group tour had overslept.)
- We left our larger bags in the kimkim offices during our time in the Galapagos, and one of their drivers dropped it off with us at the airport to help us avoid an extra 90 minute drive to and from the airport. It really was the little things like this that made working with kimkim/Alvaro feel totally worthwhile. We would’ve had to rent a locker at the airport or something, and not having to deal with that hassle was a huge help.

Suggestions / things I would do differently:
- Know who your guide is each day. We never knew ahead of time who our guide was going to be, or if they’d be the same later. It would’ve been nice to know ahead of time that we’d have the same guide for all our hiking, for example. The pickup timing / structure was incredibly well coordinated, so we didn’t have trouble with finding/meeting our guide, but knowing who would repeat would’ve made tipping easier. And speaking of tipping…
- Figure out tipping expectations. Tipping is always confusing, all the time, but we still wish we’d’ve known more about norms. Alvaro gave us a general guideline to go off, which helped, but I wish we’d’ve asked him about specific days ahead of time.
- Get the direct contact info of your guides. While Alvaro was incredibly helpful, it would’ve been easier at times if we’d been able to communicate directly with our guides. One day our guide didn’t show up or communicate a delay to us (they arrived 90 minutes late, after we messaged Alvaro and he messaged them); another day we were at the departure spot in town, but had to walk back to our hotel for a pickup to drive us back there — it would’ve been nice to be able to just message the guide directly and tell them we’d meet them at the dock.
- Be well prepared for the weather, especially when hiking. We didn’t quite have the right expectations for the weather when hiking. I expect this is partially due to weather on mountains always being variable, but I wish we’d’ve been in contact directly with our guide beforehand to know how to prepare. (More notes in the daily activities, but tl;dr, we were colder than expected.)

Overall, kimkim made the entire travel experience much easier! Alvaro was incredible to work with and we appreciate all his help and expertise; truly the trip of a lifetime!

Hotel Reviews
Ikala Quito Hotel
Quito

Catered toward tourists: it's located in a touristy / wealthy part of Quito, the staff speak English, overall it was a very comfortable stay. Within walking distance of Quito's historical center, good restaurants, and a supermarket. - Breakfast (included) was incredible, seriously the best hotel breakfast I've ever had. - They have a laundry service, but it's priced per item and very expensive -- we ended up washing clothes in the sink. - Rooms and grounds are clean and well-kept. - The lighting is incredibly harsh and white. This seems to be the norm in Ecuador, but wow was it brutal turning on the lights in the morning. - Dinner (not included) is just okay; I'd go elsewhere for dinner. - Staff is very helpful! We left bags at the desk for a day while hiking (one night of camping, before returning to the hotel) and it was no problem.

Location
Within walking distance of Quito's historical center, good restaurants, and a supermarket.
Staff
Cleanliness & Comfort
Cuello de Luna Mountain Lodge
El Chasqui - Pastocalle

Isolated hacienda on a hobby farm -- it is not within walking distance of anything, so expect to stay and eat here. Their food is good though, so for a rest day it's a lovely place to be. - They own a few friendly dogs that we played with outside. - Charming rooms; beds had heated blankets because it was a bit chilly -- no problems with temp for us. Rustic-feeling, but clean and comfortable. - Breakfast was simple and tasty (toast, eggs, cold oatmeal-type dish, GREAT coffee) - Dinner options were limited -- not really a menu, more of a "this is what's for dinner tonight, or you can have a sandwich" -- and tasty. They did accommodate vegetarians!

Authenticity & Character
Staff
Family run B&B; everyone was very kind, friendly, and welcoming!
Cleanliness & Comfort
Activity Reviews
Afternoon Bay Tour in Santa Cruz
Afternoon Bay Tour in Santa Cruz
Puerto Ayora

We took a boat around the Santa Cruz bay, stopping to observe blue-footed boobies, learn about some of the unique animals of the Galapagos, and snorkel. The water is beautifully clear, the salt water buoyant, and there is SO MUCH wildlife, snorkeling is incredible. We were within meters of iridescent rainbow colored fish, sea turtles, starfish, sea lions, stingrays… so much to see.

Quality of Experience
Guides, Drivers and Staff
We were with a group that included families with younger kids, and the guide did a great job keeping them engaged while still talking with the adults. I was very impressed!
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Quito

On our first day, we went on a walking tour of the historical center of Quito and visited the equator. The historical center had beautiful old architecture, gold gilded churches, and a market where we ate local tropical fruit. We then visited the equator at the Intinan Museum and the fake equator at Mitad del Mundo. (As a bonus, we learned the process for making shriveled heads.) Incredible start to the trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Reaching Guagua Pichincha Summit
Reaching Guagua Pichincha Summit
Quito

We hiked Guagua Pichincha, an active volcano! It was very cloudy at the top, so we couldn’t see the crater, but we could definitely smell the sulfur. And could definitely feel the altitude — it does make hiking (walking, moving, breathing) harder. At least for us: one of the many stray dogs in Ecuador was with us for the entire hike, more often leading than following. Instead of hiking back the way we came, we “land skied” by sliding on our feet down a sheer slope of sandy rocks. Our shoes were filled with rocks, but it was super fun!

Quality of Experience
I felt like this was "just" an acclimatizing hike. The weather wasn't great when we were there, so we couldn't see much. As a first hike at altitude, it was good.
Food
Vegetarians, be aware that options will be limited. We wished we would've said chicken was fine (we're not strict vegetarians) to open up our food options and have protein for all our meals. Many of our lunches while hiking had little / no protein.
Guides, Drivers and Staff
Hugo was an amazing guide who really understood our experience level and how to best acclimatize.
Transport
Hiking the Extinct Volcano Pasochoa
Hiking the Extinct Volcano Pasochoa
Quito

An absolutely beautiful hike up the dormant volcano Pasochoa. We had perfect weather for hiking — and for getting sunburned. Getting there by car may have been more treacherous than the hike itself — we drove down a narrow cobbled road with holes / ruts / ??? that could swallow a few humans. If we were driving, we never would’ve imagined a car could make it through. The summit itself was incredible, passing through a short, verdant rainforest-like section, then leaping over a small chasm. 10/10 would recommend.

Quality of Experience
One of my favorite days of the trip, absolutely incredible.
Food
Guides, Drivers and Staff
I'm afraid of heights, but Hugo made me feel safe to jump across a "chasm" and not panic on the summit.
Transport
Discovering Climbing Iliniza North
Discovering Climbing Iliniza North
Quito

This was our first hike above 5000m. The way up was challenging but great: we had nice weather, were feeling pretty good after our past two acclimatizing hikes, and there was lots to look at. We reached the refuge at 4700 m feeling tired but good, ate some food, then put on our helmets and harnesses to hike the last 425 m. It got tough quickly, scrambling up rocks using hands and feet, and the altitude was starting to really hit us. Right when we neared the summit, a storm began approaching, so we took a couple quick pictures, then headed down. We didn’t quite beat the storm, as the entire way down was in dense fog and it hailed on us for a few minutes, but avoided the deluge that started once we were in the car on the way back. It is a tough hike because of the altitude, but non-technical and a great first hike over 5000m!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking on Tortuga Bay
Kayaking on Tortuga Bay
Puerto Ayora

We started the day with a walk into the national park to Tortuga Bay, where we kayaked among sea turtles (!), little hammerhead sharks (!), marine iguanas (!), and so many birds. It was SO COOL. The water is shades of azure and teal — it truly felt like we were in a movie.

Quality of Experience
Guides, Drivers and Staff
We technically had a guide who walked there with us and a larger group, but he didn't actually say or do anything, except show us where the kayak rental was. Not sure if he was supposed to be teaching us about the flora and fauna of the Nat'l Park we were walking through, but he did not. We felt we could've done this activity on our own.
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Discover the Wonders of Tintoreras Islet: A Journey into Breathtaking Biodiversity
Puerto Villamil

We took a boat from Isabela to Tintoreras Islet with a small group. Walking along the islet we saw lots of marine iguanas (they’re in their nesting season, so it’s only the females) as well as white-tipped sharks, crabs, and pelicans and lots of other birds. After the island walk we went snorkeling again and saw a pair of blue-footed boobies doing a mating dance.

Quality of Experience
Guides, Drivers and Staff
Hiking the Sierra Negra Volcano
Hiking the Sierra Negra Volcano
Galapagos Islands

The volcano hike was long (~9 miles) but still far easier than hiking in altitude! We walked up to the caldera (nearly 10 km across) then down the south side and saw the remnants of lava flows from the 2005 and 2018 eruptions. The landscape felt a bit otherworldly, due to the lack of vegetation and lava rocks / fissures. We also saw on our hike three Galapagos hawks — a rare sighting according to our naturalist guide.

Quality of Experience
Guides, Drivers and Staff
Was nice to have a guide explain the landscape to us, because it was so unique. Our guide, Pablo, was friendly and happy to chat with us about his experiences and the history of tourism on the Galapagos. It was interesting hearing a local perspective about the changes there over the past few decades.
Transport
This was the day we were ready at 6:50AM for a pickup and didn't get picked up or any communication until after 8. Apparently the other people in our group had overslept. We were tired and had rushed through breakfast to be ready on time, so sitting and waiting for over an hour, and not hearing anything until after we messaged Alvaro at kimkim, was really frustrating.
Visit Highlands Tortoise Reserve & Charles Darwin Research Station
Visit Highlands Tortoise Reserve & Charles Darwin Research Station
Puerto Ayora

Our guide for the day took us to the Charles Darwin Research Station, where we learned more about the ecology of the Galapagos and the efforts to combat ecological destruction. It’s pretty cool how committed the islands are to preservation and environmental sustainability. At the research station we also got to visit the tortoise breeding center where we saw baby tortoises (younger than 5 years, when they’re returned to the wild), as well as a few old ones who were recovered from their early life as pets and can’t be released into the wild. After the research station, we went to the Highlands of Santa Cruz Island to visit a lava tunnel and tortoises in their natural habitat. It was, in a word, amazing. Because of the relatively short time humans have been present on the island, and the lack of predators, the wildlife here is shockingly unafraid of humans. They’re certainly aware of us, and the tortoises moved away if we approached from the front (threatening), but in general are fine with us being close and wandering around with them.

Quality of Experience
Food
The lunch at the Highlands Tortoise Reserve was honestly one of the best meals we had in the Galapagos, it was great.
Guides, Drivers and Staff
Viviana was a great guide; she knew SO much about the history, ecology of the islands, tortoises, really everything we wanted to know! Very knowledgeable, informative, friendly, and gave us restaurant recs as well :)
Transport
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Experience the Pristine Beauty of Galápagos Islands: Discovering an Uninhabited Island
Puerto Ayora

An ideal final day in the Galapagos. The whole day we spent on a sailboat with a dozen other tourists and crew and took a 3 hour ride to an uninhabited island. There we did a short "hike" (it was climbing 365 stairs) to an incredible viewpoint — our guide kept telling us it’s been named one of the most beautiful places in the world. By whom, we have no idea, but it was beautiful. After the hike, we went snorkeling again. We saw sharks and a Galapagos penguin, the only species of tropical penguin. The penguins are tiny — no more than a foot tall at full grown. The boat ride back was close to perfect — warm air, sea breeze, a few sightings of jumping rays — a great end to a Galapagos vacation.

Quality of Experience
Food
We were served full sit-down meals for breakfast and lunch in the boat, with good food! I get motion sickness, so I honestly would've preferred a more casual box lunch on deck -- just something to be aware of if you also get motion sick.
Guides, Drivers and Staff
Our guide and all the boat crew were so kind and welcoming. Our guide chatted with us and the rest of the tourists, gave recs for food, and overall made sure we were all enjoying ourselves.
Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Mar 20, 2023

Hello Sophia!

I am absolutely so happy and while reading your review my heart got so warm, all of your words are very useful and will help us improve our services, and keep up the good work as well!

Your next adventure awaits in the Ecuadorian Amazon basin!

Hugs from your local friend!
Alvaro

Thanks Lucia! ...
Ecuador | Mar 6 - Mar 13, 2023

S
Susan N.
Canada | Reviewed on Mar 17, 2023
Lucia was very responsive and helped us plan a great trip. The drivers and guides she organized for us were excellent. Thanks! Read more

Lucia was very responsive and helped us plan a great trip. The drivers and guides she organized for us were excellent. Thanks!

Hotel Reviews
Ikala Quito Hotel
Quito

A nice looking hotel in a very walkable good location. This is only a 3 star hotel. The beds were hard and there was no heat or air conditioning in the rooms although the temperature was adequate. The dining room also had no heat, it did have some propane heaters but they ran out of propane while we were there and guests had to wear coats to dinner and breakfast.

Authenticity & Character
Recently renovated rooms
Location
Walkable, sage
Staff
Very friendly
Cleanliness & Comfort
Very clean but cold especially in the dining areas. They ran out of propane while we were there and the evenings and mornings are quite cool.
Napo Wildlife Center
Quito

Amazing experience. Great staff and really good food. The sleeping huts are lovely and clean. So many things to see and do! Highly recommend this lodge.

Authenticity & Character
Private sleeping huts on waterfront. Great wooden and grass structures. Very Amazonian.
Location
Remote
Staff
Very helpful. Our guides Juan and Patricio were amazing!
Cleanliness & Comfort
Clean, good beds, front porch with hammock
Local specialist: Lucia Cazar
Lucia
Lucia Cazar
Local specialist in Ecuador | Replied on Mar 20, 2023

Hi Susan,
I am absolutely so happy reading your review, all of your words are very useful and will help us improve our services.
Best regards from Quito.
Lucía

Great guiding—helped make unforgettable hikes and adventures
Ecuador | Feb 12 - Mar 2, 2023

Matthew
Matthew F.
Madison, WI | Reviewed on Mar 12, 2023
I am impressed at the flexibility and ease of planning we had with Alvaro. He was more than willing to change our itinerary to meet our priorities, preferences, and last-minute changes. He also helped to structure the trip with personal time, one-on-one tours, and group activities, as well as with enough active, rest, and free time. I also appreciated Alvaro’s honesty throughout the planning process, including retroactively seeing how truthful he was in suggesting swapping certain aspects... Read more

I am impressed at the flexibility and ease of planning we had with Alvaro. He was more than willing to change our itinerary to meet our priorities, preferences, and last-minute changes. He also helped to structure the trip with personal time, one-on-one tours, and group activities, as well as with enough active, rest, and free time.

I also appreciated Alvaro’s honesty throughout the planning process, including retroactively seeing how truthful he was in suggesting swapping certain aspects of our original, preconceived trip ideas.

Alvaro was also proactive and quick to respond, usually checking in with us throughout the planning process and the trip itself to keep us in-the-know.

Alvaro also seemed to have connected us with a brilliant mountain guide, Hugo, who is a wealth of knowledge and always made us feel comfortable on the mountainsides. This was invaluable.

Overall a great experience, a great part of the world, and great guides and people.

Hotel Review
Cuello de Luna Mountain Lodge
El Chasqui - Pastocalle

Very friendly atmosphere!

Authenticity & Character
Location
Perfect for a rest day, though constrained if we’d wanted to walk somewhere to visit.
Staff
Cleanliness & Comfort
Activity Review
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Colonial Quito City Tour & Mitad del Mundo (Middle of the World) Monument
Quito

Enjoyed the day’s more historical lessons/sites regarding Ecuador’s history than other aspects (e.g. visiting the Intiñan Site Museum seemed more worthwhile than the Mitad Del Mundo site).

Local specialist: Alvaro Pereira
Alvaro
Alvaro Pereira
Local specialist in Quito, Ecuador | Replied on Mar 13, 2023

Hello Matt!

You had such an amazing journey throughout the Middle of the World, the Andes & The Enchanted Galapagos Islands. I truly wish you took with you a little bit of our multi diverse country in your heart.

Warm hugs from your local friend!
Alvaro

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