Kimkim Trip Reviews for Italy

4.8
Based on 899 ratings
Read 899 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

A wonderful plan, well executed!
Italy | Oct 3 - Oct 12, 2024

A
Alice W.
Denver, CO | Reviewed on Oct 23, 2024
The three of us couldn't have been more pleased with the experience of working with kimkim! From the beginning, our agent, Irene, crafted a trip that encompassed our wildest dreams. Her quick, knowledgeable answers to our questions, and her expertise in kimkim's services, as well as travel in general, were endlessly helpful and reassuring. The plan she created was excellent in every respect–from transports, ticketing and trains, to hotel locations and staff, tours and guides, restaurants and... Read more

The three of us couldn't have been more pleased with the experience of working with kimkim! From the beginning, our agent, Irene, crafted a trip that encompassed our wildest dreams. Her quick, knowledgeable answers to our questions, and her expertise in kimkim's services, as well as travel in general, were endlessly helpful and reassuring. The plan she created was excellent in every respect–from transports, ticketing and trains, to hotel locations and staff, tours and guides, restaurants and suggested activities. Our trip would have been far more limited and less successful on our own. We will definitely be using kimkim again in the future!

Local specialist: Irene Lappa

Kimkim was AMAZING! Sicily was stunning!
Italy | Sep 15 - Sep 29, 2024

Bailey
Bailey R.
Flagami, FL | Reviewed on Oct 23, 2024
Italy was absolutely stunning! We decided to only tour Sicily and I’m so glad we did! Bastien helped to book everything we needed to perfection! We did a private tour around Palermo but I have to say I think I would recommend the hop on hop off bus for that instead. A must see tour is with Dario to Mount Pellegrino and Mondello beach! It was STUNNING! Seeing the cave where the relics of the patron saint of Sicily were found was unforgettable! All the villas and hotels that were booked were... Read more

Italy was absolutely stunning! We decided to only tour Sicily and I’m so glad we did! Bastien helped to book everything we needed to perfection! We did a private tour around Palermo but I have to say I think I would recommend the hop on hop off bus for that instead. A must see tour is with Dario to Mount Pellegrino and Mondello beach! It was STUNNING! Seeing the cave where the relics of the patron saint of Sicily were found was unforgettable! All the villas and hotels that were booked were amazing and no issues! People were so nice there even with speaking minimal Italian and the food was to die for!!! Agrigento was by far one of my favorite days of the trip seeing the Ancient Greek ruins! The BnB Villa Maiolica was one of our quickest stays but most welcoming! They had the best and freshest breakfast it was amazing! Most of the other breakfast offered with the hotels were mediocre! Ragusa was such an amazing little area with unreal gelato and beautiful scenery! We spent an afternoon in Marsala which was so cute and great shopping! We did a day boat trip to Favignana and that had some stunning beaches and cliffs! The Salt roads were unbelievable at sunset! It was so cool to see all the natural salt and how it is harvested!The way that Bastien worked to make this the most unforgettable trip catered to exactly what we wanted was amazing! I was also traveling with my 3 year old and he worked around that to make it the best trip while incorporating a child! I continue to recommend kimkim to everyone I speak with! Truly unreal experience! All to places that I would have never thought or known to book! Even a local found out about things we were doing and he said that’s not a normal tourist stop and I love that you’re seeing true Sicily! We had the best time!! Thank you KimKim and Bastien!!!

Hotel Reviews
B&B Villa Maiolica
Agrigento

Such a sweet Villa! The people who run it were amazing! The breakfast was the freshest we had the whole time in Italy! They made hand squeezed orange juice with mint and it was one of my favorite things! The bathroom was brand new and very nice! We had a HUGE balcony off the bedroom! We were a 5 min walk from the waterside with tons of restaurants!

Authenticity & Character
Being right in the city!
Location
Soooo close to Agrigento and tons of restaurants!
Staff
Everyone there did!
Cleanliness & Comfort
Bathroom was squeaky clean! The photos online don’t do this place justice!
Dimora di Spartivento
Ragusa

It is right off the highway but still feels like a little hideaway! The room was amazing and the pool with the view was great!! Only downside is don’t eat lunch or dinner here the food was terrible! Breakfast was good! Very basic!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Dei Papiri
Syracuse

This really made you feel like you were in Italy! When driving there you think this can’t possibly be where I’m going and then you take a turn and end up driving through a vineyard to this beautiful villa! The room was two floors and so nice with a kitchen set up! Animals all around and a ping pong table with my little one loved! So beautiful and close enough to town to grab dinner!

Authenticity & Character
Made you really feel Sicilian with the double wooden doors to enter your own villa and just the whole vibe!
Location
Staff
Cleanliness & Comfort
Il Vigneto Resort
Menfi

This had the most beautiful view of a vineyard! So pretty and loved the room!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Antiche Saline
Paceco

Seeing the salt road at sunset right next to the hotel was AMAZING!!! The restaurant they own is next door and the sunset alone is worth staying here! Aside from the fact that the pool is gorgeous and the rooms!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
B&B Hotel Palermo Quattro Canti
Palermo

PERFECT location in the center of Palermo! Driving in to it was a bit tough they have an app you have to get to pay a fee for driving to get to them because it is meant mainly for foot traffic! So once you park your car I suggest you leave it and tour by foot or taxi!

Authenticity & Character
Location
The most unreal location! Everything and I mean everything is right outside the door!
Staff
Cleanliness & Comfort
Hotel Lido Méditerranée

Literally on the ocean! The view from our room was stunning and it had a little sitting area to look out at the water! The food here at night was SOOOO delicious! We actually never left the hotel and just enjoyed the amenities on our last day by the water!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
City Kickstart Tour: Palermo (Private/1.5Hours)
City Kickstart Tour: Palermo (Private/1.5Hours)
Palermo

Didn’t think this was worth it! The tour guide was so nice! But we could have easily just walked around and did a similar thing! He gave us great recommendations on food and such but I didn’t find this necessary.

Quality of Experience
Guides, Drivers and Staff
Our guide was very nice!
Transport
Palermo's Hills & Sea: Mount Pellegrino and Mondello Beach Tour Spritz & Meal (Private/3Hours)
Palermo's Hills & Sea: Mount Pellegrino and Mondello Beach Tour Spritz & Meal (Private/3Hours)
Palermo

This is a MUST!!! Such an amazing experience! Dario was truly so great! He took us to the top of the mountain where we went inside the mountain to see where the relic of the patron saint of Sicily was found! It was one of the most moving things I have ever seen! After we went to Modello beach and enjoyed some real Sicilian food! One of the best days of our trip!

Quality of Experience
Dario had everything under control and knew exactly what to show us!
Guides, Drivers and Staff
Cannot say enough about Dario and how great he was!!!
Transport
Dario drove up the mountain thankfully because he is comfortable driving there and the city is crazy with driving.
Local specialist: Aline Durant
Aline
Aline Durant
Local specialist in Lyon | Replied on Oct 31, 2024

Bongiorno Bailey,
We are more than happy to read your words and the all office is definitely jalous of all your pictures!
You've been so kind with me and our team that i cannot thank you enough! It’s been a pleasure organizing your family trip across France and Italy!
As you mentioned we are always here for our traveler before, during and after the trip! We are happy that you are appreciated our work and commitment.
We are here next time you need us for your next trip to Europe or Asia!
Best
Aline & Bastien

Two incredible weeks in Italy
Italy | Sep 24 - Oct 6, 2024

Lisa
Lisa D.
New Zealand | Reviewed on Oct 22, 2024
We had the most amazing two weeks in Italy. Melanie listened to what was important to us and what activities we liked and planned the perfect trip. She kept us fully informed in the months leading up to the trip but even more important was the support she gave us during the trip. She took the time to send us a welcome message, offer her services while we were travelling around and even sent through an outline of the day every morning with all the vouchers and timelines that we needed for... Read more

We had the most amazing two weeks in Italy. Melanie listened to what was important to us and what activities we liked and planned the perfect trip. She kept us fully informed in the months leading up to the trip but even more important was the support she gave us during the trip. She took the time to send us a welcome message, offer her services while we were travelling around and even sent through an outline of the day every morning with all the vouchers and timelines that we needed for that day. This extra service ensured that we had everything at hand that we needed and nothing was left to chance. She suggested restaurants and other activities that we might be interested in, she checked ferry timetables for us and sent us best wishes/farewell messages when we were leaving. Melanie was an integral part of what made our short time in Italy so enjoyable - we can't recommend her enough!

Hotel Reviews
Portacatena Suite
Salerno

We stayed at the Portacatena Suite in Salerno for five nights and it was fantastic! The little apartment in the old town was spacious and the host was very obliging. The location was perfect, and I'd highly recommend staying here.

La Corte dell'Astore - Wild in Style Resort
Alberobello

In Alberobello, we stayed at the La Corte dell'Astore - Wild in Style Resort. It was an awesome experience staying in a trullo. I have nothing but good things to say about it; truly memorable.

Sextantio le Grotte della Civita
Matera

The cave accommodation we stayed at, Sextantio le Grotte della Civita in Matera, was possibly the best place I've ever stayed. It was a really special experience with fantastic staff and gorgeous breakfast. A unique and unforgettable stay.

Hotel Mozart Rome
Roma

The Hotel Mozart in Rome was in a great location. However, the room was quite tight and lacked space. It would have been better to have a bit more room.

Activity Reviews
Lemon tour and cooking class
Lemon tour and cooking class
Italy

The Lemon tour and cooking class was fantastic. It was a relaxing and fun activity, and the hosts picked us up from our accommodation and dropped us back.

Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome

The Vatican and Sistine Chapel Tour was very good despite us arriving a bit late. It's definitely a must-visit place and worth the experience.

Rome food tour: A deliciously cultural tour for foodies
Rome food tour: A deliciously cultural tour for foodies
Rome

The Rome food tour was lots of fun. Really enjoyed it and it made for a great day out.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Oct 23, 2024

Hi Lisa, what can I say, Just thank you!

Thank you for trusting me with your holiday from day one, to when I suggested towns with strange names to using my city as a base for a non touristy trip on the Amalfi Coast! Thank you for keeping me updated with lovely photos along the way, thank you for being lovely guests, and a big thank you for this lovely review which definitely brought a tear to my eye.
I can't wait to book your next trip to Italy!

Take care,
Melanie

Kimkim Italy failed us
Italy | Sep 29 - Oct 8, 2024

roy
roy h.
Manchester, MO | Reviewed on Oct 22, 2024
This was our 2nd time using kimkim; it's unlikely there will be a 3rd time. We made clear when we planned this trip we wanted 4 rooms in Florence and 3 rooms in Rome (we were a group of 6 for 6 nights, and 5 for 3 nights). Kimkim only booked us 3 rooms in Florence, and we had to pay extra, at the last minute, for a fourth room which we were only able to secure for 2 of 4 nights in Florence. In Rome, we learned just before departing for Italy that kimkim had booked us only one room; thus,... Read more

This was our 2nd time using kimkim; it's unlikely there will be a 3rd time.

We made clear when we planned this trip we wanted 4 rooms in Florence and 3 rooms in Rome (we were a group of 6 for 6 nights, and 5 for 3 nights). Kimkim only booked us 3 rooms in Florence, and we had to pay extra, at the last minute, for a fourth room which we were only able to secure for 2 of 4 nights in Florence. In Rome, we learned just before departing for Italy that kimkim had booked us only one room; thus, at the last minute, we had to pay way too much just to get a 2nd tiny room that three grown women had to share. This was a major error by kimkim.

In each Italian location, we had to pay an additional amount for "city taxes" about which kimkim never told us; they absolutely should have told us about this ahead of time.

Kimkim booked us on several tours. Some were very good, but too many of the booked tours were unsatisfactory because the guide was poor, the tour itself was just bad, or the audio quality was quite poor. There were instances where kimkim didn't provide detail where to go for the tour, told us incorrect start times, or provided incorrect travel times to get to the tour.

Given the money we paid, we didn't expect to take any tours with other people, but in two instances we were provided poor quality tours with at least 15 additional people. A tour of the Vatican was promoted as a 3 hour tour, but was only 2 hours, and we felt VERY rushed. Moreover, the guide failed to take us to St. Peter's Basilica, which we believe should be the highlight of any Vatican tour.

The driver Kimkim scheduled to take us to the Rome airport at 6:30 am failed to show up, causing us to scramble and squeeze into a tiny taxi. Multiple times during the trip, including when we attempted to figure out why the driver didn't show up, kimkim failed to answer its own after-hours "emergency line", which was absolutely inexcusable.

Bottom line ... for the substantial amount we paid, we expected a dramatically better experience.

We used KimKim for a trip to Croatia two years ago and had a wonderful experience. To the extent we had any issues, our Croatian kimkim travel agent gave us her phone number so that if/when we had issues, we had instant contact with her. Kimkim Italy did not provide us with similar information causing us much stress when we had issues.

Kimkim should be highly embarrassed about our experience. To make up for its errors, kimkim ultimately gave us about a 3% refund of the amount we paid ... ridiculously inadequate.

Local specialist: Elisa Sciabica
Elisa
Elisa Sciabica
Local specialist in Milan | Replied on Oct 24, 2024
Hi Roy, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience didn’t live up to your expectations. We always strive to create memorable journeys for our travelers, and I regret that we fell short in your case. Regarding the room bookings, there was a miscommunication along the way. We had discussed several times that, to fit all the activities you wanted within your budget, a different room arrangement was necessary. Additionally, we did... Read more

Hi Roy,

Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience didn’t live up to your expectations. We always strive to create memorable journeys for our travelers, and I regret that we fell short in your case.

Regarding the room bookings, there was a miscommunication along the way. We had discussed several times that, to fit all the activities you wanted within your budget, a different room arrangement was necessary. Additionally, we did everything we could to accommodate the addition of another traveler just days before the trip. While we aimed to ensure everything went smoothly, I deeply regret that the arrangements weren’t to your satisfaction. It was never our intention to cause any inconvenience, and I sincerely apologize for that.

As for the city taxes, unfortunately, these fees are a standard part of traveling across Europe and typically must be paid directly at the accommodation rather than online. This is something we strive to communicate clearly beforehand, but we will make sure to clarify this more explicitly in the future.

Thank you for your feedback regarding the tours. While I’m sorry that some of them didn’t meet your expectations, please know that your comments are incredibly valuable to us. We are in constant contact with our partners to ensure the highest quality, and your insights will help us enhance our offerings moving forward.

I also apologize for the problems you encountered with the emergency line. While there were other contact numbers available, with which there was consistent communication, I understand how frustrating it must have been when you needed assistance. I’m truly sorry for that.

Lastly, it’s disheartening that this experience did not reflect the seamless trip you had with KimKim in the past. We are committed to learning from this feedback to ensure that future travelers receive the quality service we aim to provide.

Thank you again for your comments.

Best regards,
Elisa

A Truly Amazing Trip to Italy 🇮🇹
Italy | Oct 13 - Oct 21, 2024

Robert
Robert H.
Ashburn, VA | Reviewed on Oct 22, 2024
Kim Kim,
Our Trip was TRULY AMAZING!
Every Driver was there before for pickup and was kind, courteous and very helpful. The guides brought to life every location for us, they were very accommodating, knowledgeable, pleasant and friendly.
We give ALL your GUIDES an excellent rating!
We highly recommend your travel group!!!
Rita did a fantastic job of arranging this entire experience from locations, hotels, guides, and drivers as well as restaurants. Each person went the extra mile to...
Read more

Kim Kim,
Our Trip was TRULY AMAZING!
Every Driver was there before for pickup and was kind, courteous and very helpful. The guides brought to life every location for us, they were very accommodating, knowledgeable, pleasant and friendly.
We give ALL your GUIDES an excellent rating!
We highly recommend your travel group!!!
Rita did a fantastic job of arranging this entire experience from locations, hotels, guides, and drivers as well as restaurants. Each person went the extra mile to make this trip a Fantastic experience.
Rita, and Kim Kim Thank you for making this Trip truly very memorable 😊

Hotel Reviews
Hotel Lorelei Londres
Sorrento

The staff and restaurant personnel were fantastic. They made their hotel and A++ rating. The hotel and restaurant views are beautiful. The food was fantastic. They supplied breakfast bags for each morning trips for us since we were leaving early for our excursions. The staff made sure we had everything we needed . This place is excellent……HIGHLY RECOMMEND

Authenticity & Character
Beautiful Hotel
Location
Views!
Staff
They all truly helpful, thoughtful and very accommodating
Cleanliness & Comfort
Beautiful rooms and views
Hotel Monte Cenci
Rome

Hotel Monte Cenci in Rome was nice and very accommodating. The staff were wonderful, ensuring our stay was comfortable and pleasant.

Hotel Il Guelfo Bianco
Florence

Hotel Il Guelfo Bianco in Florence was unique and charming, converted from an old building, perhaps a church or some historical structure. It offered a distinctive experience and the service was very accommodating.

Activity Reviews
Guided Visit: Vatican Museums & Sistine Chapel
Guided Visit: Vatican Museums & Sistine Chapel
Rome

The guided visit to the Vatican Museums and Sistine Chapel was a bit crowded, yet our guide was exceptional in managing the crowds. Their assertiveness and organizational skills allowed us to enjoy this magnificent cultural experience without the stress of dealing with large groups of people. We appreciated the personal touch and dedication.

Day Excursion to Capri Island and Anacapri
Day Excursion to Capri Island and Anacapri
Italy

The Day Excursion to Capri Island and Anacapri was fantastic. Our guide was excellent, ensuring we were comfortable and tailored the experience to fit our needs, even accommodating our health issues.

Private Guided Visit of Florence Including Michelangelo's David
Private Guided Visit of Florence Including Michelangelo's David
Florence

The Private Guided Visit of Florence, Including Michelangelo’s David, was fantastic despite the crowds. Our guide took great care of us, ensuring we had space and time to truly enjoy the experience.

Guided Visit to Pompeii with Archeaologist
Guided Visit to Pompeii with Archeaologist
Italy

The Guided Visit to Pompeii with an Archaeologist was excellent. Our guide was informative, attentive, and accommodated our needs perfectly.

Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Dec 04, 2024

Hi Bob, thank you so much for your wonderful feedback!! 🥹 It warms my heart to hear that your trip was truly amazing and that everything went so smoothly, from the drivers to the guides. It was such a pleasure organizing this adventure for you, and I’m thrilled that it left you with so many fantastic memories. Your kind words mean the world to me and the entire team of Espíritu Travel. We’d love to help you plan your next journey whenever you're ready. Wishing you all the best, and until next time! Rita 🥰

Italy/Greece
Italy | Oct 5 - Oct 13, 2024

Maggie
Maggie F.
Indian Trail, NC | Reviewed on Oct 21, 2024
I enjoyed the trip. However, we had some issues with our travel agent. While we were still planning our trip, she responded quickly and wanted us to book the trip fast to ensure pricing even though we were still booking the trip far in advance. We did have to suggest certain activities like food tour, etc. After we paid for the trip, we asked about dinner reservations, but the response was delayed, etc.
She did not check in with us once we arrived. At one point, we wanted to change the train...
Read more

I enjoyed the trip. However, we had some issues with our travel agent. While we were still planning our trip, she responded quickly and wanted us to book the trip fast to ensure pricing even though we were still booking the trip far in advance. We did have to suggest certain activities like food tour, etc. After we paid for the trip, we asked about dinner reservations, but the response was delayed, etc.
She did not check in with us once we arrived. At one point, we wanted to change the train time; however, she told us that we could not change the ticket. By the time she responded via text on her phone, we had booked another train tickets ourselves.

We felt like we had to plan a lot of the trip ourselves. We booked our stays in airbnbs to help save money. We did not have transfers to and from every city, which was frustrating because of how expensive our trip was.

Overall, I did enjoy the trip, but I just wanted to have better communication overall.

Activity Reviews
Florence: Renaissance History Walking Tour
Florence: Renaissance History Walking Tour
Italy

We did not do this activity - we ended up doing our own wine tour.

Athens: Parthenon, Acropolis and Museum
Athens: Parthenon, Acropolis and Museum
Athens

This tour was fun, but the tour guide was not great and the museum could have been self-guided.

Ancient Rome Walking Tour
Ancient Rome Walking Tour
Rome

Tour guide was great.

Venice: Prosecco Wine Tasting Tour
Venice: Prosecco Wine Tasting Tour
Italy

Very pretty - great way to end the trip.

Sailing & gastronomy experience across the Athenian Riviera
Sailing & gastronomy experience across the Athenian Riviera
Athens

This was fun, but the food was sub par - not very authentic.

Naples: Guided Street Food Tour with Tastings
Naples: Guided Street Food Tour with Tastings
Naples

This was a highlight of our trip.

Local specialist: Claudia Tacchino
Claudia
Claudia Tacchino
Local specialist in Milan, Lake Iseo, Franciacorta, Italy | Replied on Oct 25, 2024
Hi Maggie, Thank you for your review. It’s always valuable to receive feedback from travelers, even if it isn’t entirely positive. I’m glad to hear that you enjoyed the trip and that you rated 5 stars for 50% of the experiences.
However, I'm disappointed about your rating of 2 for the Florence guided tour. You initially requested it in the trip plan, then changed your mind a few days before the experience, expressing a preference for more shopping time. As a result, you didn’t attend the...
Read more

Hi Maggie,

Thank you for your review. It’s always valuable to receive feedback from travelers, even if it isn’t entirely positive.

I’m glad to hear that you enjoyed the trip and that you rated 5 stars for 50% of the experiences.
However, I'm disappointed about your rating of 2 for the Florence guided tour. You initially requested it in the trip plan, then changed your mind a few days before the experience, expressing a preference for more shopping time. As a result, you didn’t attend the tour, and we refunded you. How can you rate a tour that you haven’t done?

I appreciate your feedback about the Athens guide. I'm sorry you didn't find it fully satisfactory, even though it is not easy to summarize centuries of Ancient World history in such a short time. At least you had the opportunity to explore one of the most iconic archaeological sites in the world.

Throughout your trip planning, I made considerable efforts to tailor an itinerary that suited your preferences. As you may recall, our conversation began on January 29 with the understanding that you were willing to spend on a great trip without worrying about the budget, stating, "I am happy to splurge on a great trip. Budget is not my concern." Given our expertise in your chosen destinations and our focus on luxury services, we prepared an initial trip plan (Version 1).

Due to some health issues in your family, the planning process was delayed, and I didn’t hear from you until May. At that point, you revised your request to include some expensive destinations and services while asking for a lower budget proposal. You requested luxury services but wanted to minimize costs, asking me to secure reservations at Michelin-starred and gourmet restaurants for free, which you paid for directly despite the time involved.

I made every effort to meet your expectations, creating 10 different versions of the trip plan over the course of 4 months. One of your unique requests was accommodation in a room with two bathrooms.

We made several adjustments to reduce costs, including changing from private transfers to economy-class train tickets and switching from 3–4-star hotels to B&Bs and apartments.
Eventually, you chose to book Airbnb accommodations on your own since our policy doesn’t permit us to handle private hosts.

After the fourth version of the trip plan, which you initially said was perfect, you requested multiple revisions, leading to version 10. The rough pricing of the trip, given your original requests, was estimated at $6,000–$6,500. However, after adjusting the services to cut costs, the final price came to less than $3,100.

We dedicated considerable time and effort to your trip plan, always aiming to keep costs low and never charging an extra planning fee. We finalized version 10 of the trip plan on June 24, after a six-month process.

We had to wait until September 1 to receive the first deposit, despite the requirement for full payment 60 days before departure according to KimKim policies. During this period, you continued to request restaurant reservations to be paid in cash on-site while we awaited your payment to confirm and pay the providers for the included services. Nevertheless, we suggested restaurants for all your destinations and made reservations for the ones you specifically asked us to.

Throughout this process, I have always been available to you, both before and during your stay. My direct contact has continually been accessible to you via the kimkim portal, allowing us to interact frequently before and during your trip.

Overall, I find it unfair to receive a so low rating in response to all my professional efforts, which ended in a trip that you stated you enjoyed.

Best regards,
Claudia

Jessica you are the most amazing, most organi...
Italy | Oct 8 - Oct 19, 2024

S
Stacy Ann G.
Ashburn, VA | Reviewed on Oct 21, 2024
Jessica you are the most amazing, most organized & interactive trip specialist I ever worked with. I cannot explain how great this trip was and going forward all my trips will be planned using Kimkim. Every person we interact with was great, treated us kindly, was always on time and went above and beyond to make sure our experience in Italy was great. Even when we went to the wrong address for a guided tour, I messaged the team and someone was available immediately to ensure we meet the tour... Read more

Jessica you are the most amazing, most organized & interactive trip specialist I ever worked with. I cannot explain how great this trip was and going forward all my trips will be planned using Kimkim. Every person we interact with was great, treated us kindly, was always on time and went above and beyond to make sure our experience in Italy was great. Even when we went to the wrong address for a guided tour, I messaged the team and someone was available immediately to ensure we meet the tour guide. The best trip I ever had. Thank you team KimKim

Hotel Reviews
Condominio Monti Boutique Hotel
Rome

Clean and friendly staff and the location was walking distance from all major attractions

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison du Sage
Florence

Great spot to see everything

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Indigo Verona - Grand Hotel Des Arts
Verona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ai Mori d'oriente
Venice

Very quiet hotel away from the trust traffic but not too far from the attractions, airport and train

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Oct 24, 2024

Ciao Stacy,

Thank you for taking the time to review your trip.
We conduct in-person inspections to meet our guides, drivers, and all our partners to offer the best local services possible, and I’m glad to know you appreciated each of them! I’m also pleased to hear that our Customer Care team provided you with the right support at the right time.

Arrivederci until next time!

KimKim ensured a wonderful vacation once again!
Italy | Oct 5 - Oct 13, 2024

Catherine
Catherine H.
Harrison, NJ | Reviewed on Oct 21, 2024
Once again the smoothness of transportation from one area to another went very smoothly and was stress free as I could rely on KimKim! Notes on what to do on our free days helped us structure them for ourselves. The hotels were all just the right level for us and all comfortable with excellent breakfasts. I appreciated the tours that were arranged for us, the small size suited us, and the tour guides were knowledgeable. Using KimKim saved me hours of work trying to figure out what we wanted... Read more

Once again the smoothness of transportation from one area to another went very smoothly and was stress free as I could rely on KimKim! Notes on what to do on our free days helped us structure them for ourselves. The hotels were all just the right level for us and all comfortable with excellent breakfasts. I appreciated the tours that were arranged for us, the small size suited us, and the tour guides were knowledgeable. Using KimKim saved me hours of work trying to figure out what we wanted to do in each city, where to stay, and how to get from place to place. This allowed me to focus on enjoying my time with my son and granddaughter taking in all the tastes, sites, and activities.
Daily check-ins regarding what I needed to be aware of for our next day of activities was also appreciated so that we could ensure being on time for these. Also, when we had questions or considered any changes the responsiveness was helpful.

Local specialist: Chiara Donati
Chiara
Chiara Donati
Local specialist in Perugia | Replied on Oct 21, 2024

Dear Catherine,
Thank you so much for your wonderful review! It's great to know that our transportation arrangements, hotel selections, and daily activity suggestions helped you enjoy your time with your son and grand daughter :)

We're also happy that the tours were a good fit and that our guides' knowledge added to your experience. It's important to us that our travelers feel well-informed and supported throughout their journey, so we're glad our daily check-ins and responsiveness made a difference.

We look forward to helping you plan your next adventure!
Arrivederci!

14 days in Sicily and the Amalfi Coast
Italy | Oct 6 - Oct 19, 2024

Dennis
Dennis M.
Denver, CO | Reviewed on Oct 21, 2024
We started our journey to Italy with a bump in the road, literally, when we had a flat tire driving from Catania to Taormina. But the staff at our hotel, especially Ranidu, Chiara Rozzi, who allowed us to park the car for free and drove us to our hotel and the Espiritu team saved the day. Thankfully we got rid of the rental car and we were glad we did. We drove in Europe before but the hillside roads and highways in both Sicily and around Sorrento were too much for us to handle. And the... Read more

We started our journey to Italy with a bump in the road, literally, when we had a flat tire driving from Catania to Taormina. But the staff at our hotel, especially Ranidu, Chiara Rozzi, who allowed us to park the car for free and drove us to our hotel and the Espiritu team saved the day. Thankfully we got rid of the rental car and we were glad we did. We drove in Europe before but the hillside roads and highways in both Sicily and around Sorrento were too much for us to handle. And the intense drivers in Palermo and Naples were more than I would’ve imagined, so.., it was easier to get around with private cars, taxis or buses.
After we settled in at Hotel Villa Greta with a late dinner and bottle of wine everything got better each and every day! Taormina was wonderful as we enjoyed the steps up and down twice a day to shop, eat and explore. We took an excursion to Mt. Etna that include a stop at Alcantara Gorges, so bring your water shoes for a great walk through the park. Our best dinner was at Osteria Rosso DiVino, a higher end restaurant owned by two sisters that served us the fresh catch of the day, sea bass served Sicilian-style.

Our stop in Palermo included a great walking tour with our guide, Rachele and lots of interesting sights on our own, like the Mercato del Capo. Then a quick flight to Naples brought us to Sorrento. Our room at the La Piazzeta Guest House was very comfortable, Catarina made sure we had everything we needed.
We highly recommend the sunset cruise, a guided tour of Pompeii with Alessio, make pizza with Chef Giulia Fusco, and the all day tour of Capri included the Blue Grotto, and the extra cost for the chair lift and funicular are worth it. Our guide, Luigi was a lot of fun and super helpful. We also visited an art exhibition of the works of Antonio Ligabue Villa Fiorentino.

After 5 days in Sorrento we were driven back to Naples for a couple of days to explore and eat. We had a little trouble finding the door to our hotel which was located in a building with no signage, but the Unico Realis was modern, comfortable and clean. Maria Chiara, our host was very attentive. She recommended a great place for our final dinner at L’Antica Trattoria before our flight home the next morning.

A few takeaways to share; we felt safe throughout our trip in very town and city along the way. Most everyone spoke English but we wish we practiced our Italian more!
The hillside towns have many stairs so leave your heels and sandals at home and wear comfortable walking shoes as we clocked well over 15,000 steps a day. One day when we got a bit lost in Taormina we clocked 59 flights of stairs, mama Mia! Pack as light as you can, hauling a large suitcase as we did was tough. The room was a bit small but the balcony view was incredible. The stairs were truly the challenge.
Google Maps was noticeably inconsistent throughout and if you are not good at reading maps spend time plotting out trips before venturing out to explore.
The Trip app provided by Espiritu was very helpful as was the support by our KimKim team led by Rita Pagano.

Hotel Reviews
Villa Greta Hotel Rooms & Suites
Taormina

The staff, especially Ranido, made our crazy start to our trip very pleasant.

Authenticity & Character
Location
Move it closer to the bottom of the stairs! Just kidding, sort of.
Staff
Ranidu was so kind during our arrival following our flat tire in town, late at night when we desperately needed some help.
Cleanliness & Comfort
Hotel Politeama
Palermo

Great location, this hotel was more of a typical hotel in any downtown location around the world.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Piazzetta Guest House
Sorrento

Location was perfect, just off the main square

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Great bathroom
Unico Relais
Napoli
Authenticity & Character
Location
Near the center of town, just a bit tricky to find.
Staff
Cleanliness & Comfort
Activity Reviews
Private Guided Visit of Palermo
Private Guided Visit of Palermo
Palermo

Rachele was very helpful in pointing out sights and places for us to visit the next day.

Quality of Experience
Included along the way was finding a sandwich shop near the port, serving a local favorite spleen sandwiches, Porta Carbone.
Guides, Drivers and Staff
Transport
Amalfi Coast Sunset Cruise
Amalfi Coast Sunset Cruise
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Cook a Pizza like Neapolitan Pizza Maker in Sorrento
Cook a Pizza like Neapolitan Pizza Maker in Sorrento
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Pompeii Archeological Site Guided Visit: Travel to Ancient Times
Pompeii Archeological Site Guided Visit: Travel to Ancient Times
Italy
Quality of Experience
Guides, Drivers and Staff
Our guide, Alessio was very good.
Transport
Private Visit of Naples with a Local
Private Visit of Naples with a Local
Naples

I suggest a bit less of historical details and add more about local culture and sights worth exploring.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Oct 25, 2024

Dear Dennis, Thank you so much for sharing your journey with us! It’s wonderful to hear that despite the flat tire and driving challenges, you were able to turn things around and enjoy your time in Italy. I truly appreciate the lovely shout-outs to our team and your helpful travel tips. It’s been such a pleasure working with you and being a small part of your adventure. Hopefully, we’ll stay in touch for your future travels! All the best, Rita 🥰

An Italian Dream; Rome - Naples - Sorrento - Amalfi Coast
Italy | Oct 6 - Oct 13, 2024

Martin
Martin H.
United Kingdom | Reviewed on Oct 21, 2024
Our recent trip to Italy, under Caterina at KimKim, was one of the best travel experiences we have ever had. Caterina was very flexible in helping us to tailor the trip to our specific needs and wants. As we know Rome quite well, we chose to start our trip with a self-planned stay in Rome. Day 2 is where the team at KimKim took over and it was seamless from start to finish. Everyone who met us along the way to take us to a station/hotel/restaurants/private tour/airport etc over the remaining... Read more

Our recent trip to Italy, under Caterina at KimKim, was one of the best travel experiences we have ever had. Caterina was very flexible in helping us to tailor the trip to our specific needs and wants. As we know Rome quite well, we chose to start our trip with a self-planned stay in Rome. Day 2 is where the team at KimKim took over and it was seamless from start to finish. Everyone who met us along the way to take us to a station/hotel/restaurants/private tour/airport etc over the remaining 9 days of our trip, were all very professional, friendly and helpful. Because KimKim use local people, it was also wonderful to get a truly local tour with deep local knowledge of the area, even when we were just transferring from one hotel to another. In addition 2 of our guides were able to make great restaurants suggestions that meant we ended up lunching in very special places, that we would never have known about.

Italy is without doubt one of the world's most beautiful countries and Sorrento and the Amalfi coast did not disappoint - however it was the people that we met along the way that elevated the experience even further; So, a big thank you to Beatrice (Rome), Francesca (Naples), Pepe (driver Naples - Sorrento), Gianni (private tour of Pompeii), Manfredi (private speed boat for the day around Capri and islands), Massimmo (tour of local towns) and Carmine (driver to Naples airport).

The hotels that Catrina chose for us were also incredible: The 2nd leg of our trip was at the Grand Hotel Royal, Sorrento. It is the epitome of classic 'Italian Rivera' elegance, with amazing views from our room and all the terraces across the ocean to Mount Vesuvius, with the occasional cruise liner on view. The staff were very professional and courteous. The hotel is dressed beautifully, with classic Italian decor throughout, good food and great bar service. The hotel had a kind of magical quality with it's unique outdoor lift that descends through the rock to a private beach/pontoon area right on the water's edge. Whilst very quiet and you feel you are away from it all, it is also a short walk into Sorrento old town, where there are many shops, and great restaurants and bars.

The 3rd leg of our trip was at Fuore Grand Hotel, Amalfi Coast. WOW. A contemporary and exceptional hotel that made us feel that we were in a dream. All I can say is if you are looking for a base to explore the Amalfi coast and to feel that you have escaped the 'ordinary world', then stay here - you will not be disappointed! We didn't want to leave! Thank you to the team at FGH. We miss you!

Hotel Reviews
Grand Hotel Royal Sorrento
Sorrento

The epitome of classic Italian Rivera elegance. The hotel, garden terraces and restaurants have amazing views across the ocean to Mount Vesuvius, with the occasional cruise ship on view in the bay. The hotel is beautifully dressed throughout in classic Italian decor. The rooms are classic, super comfy beds, very clean and well appointed with lots of storage and superb views. The hotel offers a good range of food, although somewhat limited but the food, especially breakfast and service was excellent and the bar staff very attentive. Overall the hotel has a magical/nostalgic quality, especially with it's outdoor lift that descends from the upper terraces down through the rock to a private beach/pontoon, right on the water's edge. Whilst the hotel is located on a road, it is quiet and you feel away 'from it all'. Yet the hotel is a short walk into Sorrento old town and so shopping and dining out for lunch and dinner is an easy option, with an abundance of local restaurants and bars offering authentic local cuisine. We loved staying here!

Authenticity & Character
The epitome of classic Italian Rivera elegance. The hotel is beautifully dressed throughout in classic Italian decor.
Location
Whilst the hotel is located centrally, it is quiet and you feel away 'from it all'. The hotel is a short walk into Sorrento old town and so shopping and dining out for lunch and dinner is an easy option, with an abundance of local restaurants and bars offering authentic local cuisine.
Staff
The bar staff (a young lady) was particularly good - however everyone at the hotel was professional and courteous.
Cleanliness & Comfort
The rooms are classic, super comfy beds, very clean and well appointed with lots of storage and superb views.
Furore Grand Hotel
Furore

Fuore Grand Hotel, Amalfi Coast. WOW. A contemporary and exceptional hotel that made us feel that we were in a dream. All I can say is if you are looking for a base to explore the Amalfi coast and to feel that you have escaped the 'ordinary world', then stay here - you will not be disappointed! We didn't want to leave! Thank you to the team at FGH. We miss you! The hotel is contemporary and chic, understated enough to allow the stunning valley, views and natural surroundings to sing. The decor throughout is simple and elegant with great attention to detail using local materials and patterns, bringing warmth to the experience. The food at FGH is also exceptional; the breakfast alone is a wonder but the jewel in the crown, is the fine-dining experience. It is not hard to understand why the hotel/chef was awarded a Michelin star within 3 months of the hotel opening.

Authenticity & Character
The hotel is contemporary and chic, understated enough to allow the stunning valley, views and natural surroundings to sing. The decor throughout is simple and elegant with great attention to detail using local materials and patterns, bringing warmth to the experience. The food and wine is authentic and local, but delivered with contemporary flair.
Location
The hotel is fairly remote which means you need to hire a private driver and / or take the hotel shuttle service - however this is one of the best bits about this hotel, as when you are there you feel that you have escaped it all, yet it is accessible to explore all the best towns and villages in the area.
Staff
The staff at FHG could not do enough for us!
Cleanliness & Comfort
Spotless, and well maintained throughout our stay.
Activity Reviews
Train transfer Rome/Sorrento with 2h guided tour in Pompeii
Train transfer Rome/Sorrento with 2h guided tour in Pompeii
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private boat tour to Capri
Private boat tour to Capri
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Visit of The Amalfi coast  Villages Full Day
Visit of The Amalfi coast Villages Full Day
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Caterina Belvedere

Lovely trip
Italy | Oct 3 - Oct 12, 2024

Melissa
Melissa U.
Denver, CO | Reviewed on Oct 20, 2024
Everything was well planned and seamlessly easy. We came across many people who were lost and couldn’t find their tour groups, but Irene’s detailed instructions got us where we needed to be on time. The hotels, drivers, tours, and tour guides were all phenomenal. The only misinformation we received was regarding the Florence highlights tour, where we saw the Duomo and the Galleria dell’Accademia. We were told we’d end the tour in the gallery and be able to spend additional time there after... Read more

Everything was well planned and seamlessly easy. We came across many people who were lost and couldn’t find their tour groups, but Irene’s detailed instructions got us where we needed to be on time. The hotels, drivers, tours, and tour guides were all phenomenal. The only misinformation we received was regarding the Florence highlights tour, where we saw the Duomo and the Galleria dell’Accademia. We were told we’d end the tour in the gallery and be able to spend additional time there after the tour, but we actually toured the gallery first, then the duomo, and ended by the Vecchio bridge. However, we had more than enough time in the gallery. We would definitely book with Irene and KimKim again.

Hotel Reviews
La Fenice et des Artistes
Venice

Very helpful staff and lovely rooms. We did run into a hot water issue when trying to shower in the morning, but overall a fantastic experience.

Authenticity & Character
Adorable rooms really make you feel like you’re in Italy
Location
Very centrally located and fun the hear opera music nearby
Staff
Helpful in every capacity. Helped us game plan finding a pharmacy on a Sunday, helpful coordinating with the water taxi picking us up for the train. Quick to give additional blankets.
Cleanliness & Comfort
Very clean and organized
Hotel della Signoria
Florence

Very centrally located and very helpful staff. Beautiful panoramic view at breakfast.

Authenticity & Character
Location
5 minute walk from most attractions
Staff
Always greeted us with a smile when coming and going
Cleanliness & Comfort
Very clean and organized
Abruzzi Hotel Rome
Rome

Pantheon view was amazing! Shower was sizable and lovely.

Authenticity & Character
Location
Lived being right next to the pantheon
Staff
Happy to help get bags up and down stairs, direct to requested locations using maps or gps, happy to take us to the cafe serving breakfast, happy to help game plan and address scheduling concerns. We needed breakfast before the cafe opened one morning and they arranged to get us bagged breakfasts the night before.
Cleanliness & Comfort
Activity Reviews
Venice Highlights Walking Tour
Venice Highlights Walking Tour
Venice

Lovely guide and personalized tour. Very helpful and happy to answer any questions and customize tour.

Quality of Experience
Guides, Drivers and Staff
Doge's Palace & St. Mark's Basilica Tour
Doge's Palace & St. Mark's Basilica Tour
Venice

Lovely personable guide. Entertaining and great information.

Quality of Experience
Guides, Drivers and Staff
Market & Cicchetti Food Tour
Market & Cicchetti Food Tour
Venice

Lots of yummy food and fun to see more of the city. Very helpful and personable guide. My mom was knocked into and dropped her gelato, and Carlotta went back and got her more. It would have been nice to have time to purchase food from the outdoor markets.

Quality of Experience
Food
They offered alcohol free options and tried to accommodate food sensitivities
Guides, Drivers and Staff
My mom was knocked into and dropped her gelato, and Carlotta went back and got her more.
Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano
Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano
Florence

Well organized and highly informative. Good balance of walking and riding in a car.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Florence Highlights Walking Tour
Morning Florence Highlights Walking Tour
Florence

Beautiful and informative. It would have been nice to have fewer people. We had a group of about 10 and then 4 more were added because they messed up with their meeting place/time and missed their originally scheduled tour.

Quality of Experience
Guides, Drivers and Staff
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

So much fun to be some of the first people in the colosseum for the day. Beautiful to be there around sunrise.

Quality of Experience
Guides, Drivers and Staff
Fresh Pasta Making & Tiramisu Cooking Class
Fresh Pasta Making & Tiramisu Cooking Class
Rome

The chef was so personable and helpful and fun

Quality of Experience
Guides, Drivers and Staff
Vatican Guided Tour
Vatican Guided Tour
Rome

Very thorough and informative

Quality of Experience
Guides, Drivers and Staff
Local specialist: Irene Lappa

Perfect trip in every way
Italy | Oct 6 - Oct 19, 2024

Dana
Dana W.
Los Angeles, CA | Reviewed on Oct 20, 2024
I expect something to go wrong on any overseas trip; it seems impossible that with so much ground to cover that something would fall through or go sideways. Amazingly, nothing went wrong on this trip. Every detail was covered and Irene answered every possible question before it came up. We met every driver at the exact time they were scheduled to be there and every guide was excellent. The only thing we would have changed is having a driver meet us in Florence and drive us to the hotel, since... Read more

I expect something to go wrong on any overseas trip; it seems impossible that with so much ground to cover that something would fall through or go sideways. Amazingly, nothing went wrong on this trip. Every detail was covered and Irene answered every possible question before it came up. We met every driver at the exact time they were scheduled to be there and every guide was excellent. The only thing we would have changed is having a driver meet us in Florence and drive us to the hotel, since the hotel was literally across the street from the station. It would have been easier to walk to the hotel; there was no need for a driver. We loved the itinerary in every city. Our cooking class in Florence was one of the highlights of our trip. The instructor provided excellent directions and advice on how to make and cook the dishes and she was quite funny as well, which added to the fun. The sights, smells, and tastes of each destination made for an unforgettable experience. I would recommend kimkim to anyone--especially our planner, Irene. Thank you!!!

Hotel Reviews
Oasi Boutique Hotel Cinque Terre by Best Western
Levanto

This is a quirky, fun, and very comfortable hotel in Levanto. They provide a whole panoply of extras that add to the appeal: a delicious and unique breakfast bar, an assortment of bikes to borrow for free, Netflix (in case of a rainy evening that you want to spend in rather than going out), a few jars of cookies available at any time, a piano and guitar in the reception area for anyone to play, and very friendly and helpful staff. A great place to hang out!

Authenticity & Character
Lovely, comfortable rooms with balconies.
Location
Quiet neighborhood
Staff
Helpful and friendly
Cleanliness & Comfort
Hotel Modigliani
Roma

This hotel is quiet, centrally located, and comfortable. The rooms are small but adequate, and the breakfast buffet had a lot of variety and many delicious options.

Hotel Palazzo Vecchio
Firenze

This hotel is directly across from the train station, which is nice. However, it was quite dark and cramped, and the shower had barely any water or water pressure, so it was not our favorite hotel by any means. One of the lights in the room was out, and it took over a day to get it replaced, so the room was even darker than normal. The breakfast buffet, however, was delicious.

Tritone Best Western Hotel Mestre
Mestre

This was the largest hotel we stayed in while we were in Italy, and it is lovely. The rooms are comfortable, and there is a little more room to move around than in some other hotels. The train station is across the street, making it very convenient to travel to Venice. As with our other hotels, the breakfast buffet was remarkable--many delicious options to get the day started.

Activity Reviews
Local transfer in Amalfi Coast
Italy

The Amalfi Coast, due to its popularity, is now bumper to bumper traffic, so the best way (in my opinion) to see it is on foot, hiking the Path of the Gods. It is utterly gorgeous scenery the whole way, and the trip is accompanied musically by grazing brown goats adorned with bells that echo throughout the mountains. The path is not difficult, although it is often rocky and alternates from climbing to descents the whole way. At the end, there are somewhere between 1500 to 1700 steps to get down to the road that leads to the incredible town of Positano. Once you get to Positano, the climbing is not done--you have to go down to get to the beach, and up to get anywhere else. I'm convinced that anyone who lives in Positano has remarkable glutes and quads.

Private Pompeii Tour & Mount Vesuvius visit with light lunch
Private Pompeii Tour & Mount Vesuvius visit with light lunch
Pompeii

Mount Vesuvius provides some incredible views of Napoli and the surrounding countryside. Pompeii is much bigger than I could imagine and our guide was so knowledgable about the history of the place and people who once inhabited the city. It's a stunning site that should not be missed, but the one thing that made it such a fantastic adventure was our guide. He added so much value to our experience.

Quality of Experience
Guides, Drivers and Staff
We had a private guide that was an expert in the history of the people who had lived in Pompeii, and he really made it all some to life for us.
Venice Highlights Walking Tour
Venice Highlights Walking Tour
Venice

Venice is an incredible place, but if you stick to St Mark's square, you have no idea of what Venice is all about. We had a guide who was from Venice and knew her way around the tiny streets and quiet piazzas, as well as informing us about the history of Venice and how it came to be built (on a swamp!) and what is happening now with the city and its inhabitants. The real Venice is outside of the heavily-trafficked tourist areas, and it is beautiful and quiet and utterly amazing.

Pasta and Gelato Making Class in Florence
Pasta and Gelato Making Class in Florence
Florence

Super fun! Our instructor was excellent! We got to eat the food we made, and it was one of the best meals we had during out whole trip.

Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

As with any of the large tourist attractions in Italy, the guide is the key to full enjoyment. All of our guides were exceptional, and Matteo was no different. He was knowledgeable, friendly, and obviously knew all the ins and outs of the Colosseum, Palatine Hill, and the Roman Forum. Rome is a large, modern city, so it's a bit shocking to have the Colosseum and other Roman ruins pop up in the middle of all the accoutrements of modern life. The ruins are very crowded, so we had to adjust our expectations a bit, but although we were shoulder to shoulder with several thousand other tourists, it was fascinating to learn the history of ancient Rome.

Early Morning Vatican Tour
Early Morning Vatican Tour
Rome

As with our other tours, we had a fabulous guide to the Vatican. It was stunning to see the many treasures that the Vatican museums hold--statues, paintings, and of course, the majesty of the Sistine Chapel. Given the massive collection of masterpieces that the Vatican Museums hold, it would take months to fully explore the galleries, so we only saw a tiny fraction. The only downside was that there was no place to rest after hours on our feet, and the huge numbers of other tourists sharing the experience with us. Our guide, Alex, explained everything beautifully and was a great photographer to boot--offering to take our picture with impressive backgrounds around every corner. St Peter's Basilica is enormous, vast, immense--it's hard to process how big the space is; the piazza outside the cathedral is also gigantic. What an amazing place!

Morning Florence Highlights Walking Tour
Morning Florence Highlights Walking Tour
Florence

One of the best tours we took! The tourists hung out at the Duomo, which was spectacular, but our guide took us to the less-crowded, but historically significant places in Florence, including smaller churches, streets full of the most fashionable brands, and palaces that were not full of tourists.

Local specialist: Irene Lappa

Kimkim did a great job of finding us rooms th...
Italy | Oct 3 - Oct 13, 2024

Lynn
Lynn R.
San Diego, CA | Reviewed on Oct 20, 2024

Kimkim did a great job of finding us rooms that were very centrally located for walking and getting to the places we wanted to go to. All of the guides were exceptional. The pick ups were always on time and easy to locate. Maria hooked us up with Storywalking in Sicily and they did a great job and were very responsive This was my second trip using Kimkim and I have referred many people to them and plan on using their services again in the future.

Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Oct 21, 2024

Ciao Lynn,
Thank you for your wonderful feedback! We're thrilled that me and my Storywalking ream helped make your trip so memorable :)
It's great to hear the centrally located accommodations and guides met your expectations, and that everything went smoothly.
We look forward to helping with your future adventures!

Best,
Maria Grazia & Storywalking Team

We had a fantastic time. The choices made by ...
Italy | Oct 7 - Oct 19, 2024

T
Toby F.
Ashburn, VA | Reviewed on Oct 20, 2024
We had a fantastic time. The choices made by Irene our agent were well matched to what we wanted. The tours were also excellent. The transfers were on time and friendly. We were very very pleased. Traveling by train was fine though one was cancelled last minute while the last one was quite late getting in. Nonetheless it was a good way to get to a lot of locations. I would say if I had to be critical that 1) City tours in both Rome and Sorrento would have given us a "grand view" we... Read more

We had a fantastic time. The choices made by Irene our agent were well matched to what we wanted. The tours were also excellent. The transfers were on time and friendly. We were very very pleased. Traveling by train was fine though one was cancelled last minute while the last one was quite late getting in. Nonetheless it was a good way to get to a lot of locations. I would say if I had to be critical that 1) City tours in both Rome and Sorrento would have given us a "grand view" we would have appreciated to have then struck off to the areas we liked the most. However, I know time was short. 2) The hotel in Venice while clean and comfortable, was overlooking the bus depot which was a bit of a buzz kill. 3) Because both trains were later heading to Rome and Venice, we had more free time in the previous cities which we thoroughly enjoyed. Felt like a bonus. The crowds were the worst part of this trip ( yes I know.. we added 2 more tourists to the mix ) and had I known it was going to be that crowded, I might have opted to move this trip to a later time, i.e., early Nov or late Nov. weather permitting.

Hotel Reviews
Palazzo Guardati Hotel Sorrento
Sorrento

The room was clean and comfortable. The breakfast was good. The desk staff was business only, not particularly friendly. The location was great!

Authenticity & Character
Location
Able to walk everywhere easily.
Staff
Friendlier and more engaging with guests.
Cleanliness & Comfort
Hotel Le Clarisse al Pantheon
Rome

Very very clean. Room was strange in that it was L shaped and the a/c was in the furthest location from the bedroom so it took a long time to cool down. It was clean, however, and the staff were all friendly and helpful. Breakfast was good, too. Location was great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
A/C unit far from bed area so took a long time to cool off room.
Hotel della Signoria
Florence

Loved the chic and boutiquey feel of this hotel. It was super clean and very convenient for walking the city. The breakfast was great and staff were all friendly. The elevator was not always convenient to use (often busy) but we didn't mind walking the stairs.

Authenticity & Character
character was boutiquey, authentic to area. probably not so much. We didn't mind for all the other amenities.
Location
Perfectly located.
Staff
all good
Cleanliness & Comfort
Very clean and room was comfortable albeit small.
Hotel Olimpia
Venice

Our hotel room had the view of the bus depot so it was a little less charming than otherwise had expected. Room was very clean and staff was friendly. Breakfast was not great compared to the other 3 hotels and it was very crowded always. It was a 27 minute walk to the main square which was a bit long after an entire day of walking. We had gone back and forth on where to stay in Venice. Staying on the Grand Canal would have been too expensive I believe?

Authenticity & Character
The room was nicely decorated and looked very Venetian.
Location
A bit far from the main square and our room overlooked the bus depot.
Staff
They were friendly just busy a lot.
Cleanliness & Comfort
The room was very clean and neat.
Activity Reviews
Amalfi Coast Boat Tour From Sorrento
Amalfi Coast Boat Tour From Sorrento
Sorrento

This was cancelled so we had a private driver. It was expensive but excellent.

Quality of Experience
Guides, Drivers and Staff
Our driver was excellent.
Transport
Vatican Guided Tour
Vatican Guided Tour
Rome

Our guide was great. The crowds were horrific though.

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

Again huge crowds at this time of year but our guide helped steer us away from them. He was excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Trastevere Afternoon Food Tour & Wine Experience
Trastevere Afternoon Food Tour & Wine Experience
Rome

This tour was excellent. We had a fabulous guide and the locations she took us to were fabulous.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano
Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano
Florence

This tour was also excellent. Our guide was fabulous and the areas she took us to were well worth it. Sienna was a disappointment as I had been there 26 years ago.. no real crowds then.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Florence Highlights Walking Tour
Morning Florence Highlights Walking Tour
Florence

The guide was wonderful. We were only 2 couples which was fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Prosecco Wine Tour from Venice
Private Prosecco Wine Tour from Venice
Venice

LOVED LOVED our guide Sebastian. He was fabulous and even took us on the less traveled path to our locations where the scenery and the lack of crowds was greatly appreciated. The wineries were wonderful too.

Quality of Experience
Guides, Drivers and Staff
Transport
Venice Highlights Walking Tour
Venice Highlights Walking Tour
Venice

We had a wonderful guide. There was only ONE other couple of this tour ( possibly due to weather ) which made it more personal.

Quality of Experience
Guides, Drivers and Staff
Transport
Local transfer in Rome
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Irene Lappa

Chris & Maria - Prompt and Thorough! Easy To Work With!
Italy | Sep 28 - Oct 12, 2024

Millie
Millie T.
Singapore | Reviewed on Oct 20, 2024
Chris has been very pro active and responsive throughout our Italy trip although the initial engagement was for Greece vacation. Overall trip is well paced with no major required. He has been thorough from pre sales to post sales. Although Chris is based in Greece, together with his counterpart - Maria in Italy, both have been prompt on updates, advise on to do with special mentioned regards the Trenaline train delayed for 4 hours, our pre booked business class seats been hijacked. Very... Read more

Chris has been very pro active and responsive throughout our Italy trip although the initial engagement was for Greece vacation. Overall trip is well paced with no major required.

He has been thorough from pre sales to post sales.

Although Chris is based in Greece, together with his counterpart - Maria in Italy, both have been prompt on updates, advise on to do with special mentioned regards the Trenaline train delayed for 4 hours, our pre booked business class seats been hijacked. Very much appreciative for your on the toes in handling the situations.

The original planned Hotel Roma was reported with leaking issues, we were arranged to another boutique hotel.

Only feedback is room Accomodation request would be better accomodate as most of the rooms were partitioned, with rooms facing the streets.

Will definitely engage Chris again if we were looking for Greece holiday.

Hotel Reviews
Bettoja Hotel Mediterraneo
Rome

Location is conveniently located with min walk to Roma terminal. It is also walkable to tourists attractions, shopping, eateries etc. City bus tour just round the corner. Nostalgia Room is spacious but lots of mosquitoes (think season not right in between Summer to Autumn). Elevator takes forever.

Authenticity & Character
Old school.
Location
Roma terminal. Shopping. Tourist attractions.
Staff
Nothing to comment. The phone instructions to call for housekeeping is not tourist friendly.
Cleanliness & Comfort
Lots of mosquitoes.
Hotel Borgo Antico Como
Como

Clean and modern. Quiet even though facing the street.

Authenticity & Character
Quiet.
Location
Quiet. Away from crowd.
Staff
Helpful to provide us extra hangers.
Cleanliness & Comfort
Love the bright, clean room. Updated shower bath with jet for the back.
Hotel Locanda Vivaldi

Location is just min walk to tourist attractions, right by the pier. Room is clean. Service is excellent. Nice roof top bar for chilling.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Oct 23, 2024

Dear Millie & Gerard,

Thank you for your detailed overview and feedback regarding your trip and the quality of service provided. Myself and Maria were happy to help on the spot wherever needed. I look forward to planning your next vacation in Greece!

I wish you both a wonderful fall season ahead. All the best and safe travels!

Kind regards,
Chris

Attention to Details by the Kim Kim Staff (Andrea and Giulia) was Excellent
Italy | Oct 4 - Oct 16, 2024

DeMarie
DeMarie I.
Denver, CO | Reviewed on Oct 19, 2024
Thank you, Andrea and Giulia, for the excellent service you gave us in setting up our vacation to meet our desires of what to see on our 2 weeks in Italy. Your choice of hotels was wonderful in that they were close to the heart of the cities and were lovely accommodations. The arrangements for drivers was extremely helpful, also. And thank you for going out of your way to rebook our train reservations when Trenitalia went on strike. The Frecciarossa is a great ride and so fast! We... Read more

Thank you, Andrea and Giulia, for the excellent service you gave us in setting up our vacation to meet our desires of what to see on our 2 weeks in Italy. Your choice of hotels was wonderful in that they were close to the heart of the cities and were lovely accommodations. The arrangements for drivers was extremely helpful, also. And thank you for going out of your way to rebook our train reservations when Trenitalia went on strike. The Frecciarossa is a great ride and so fast!

We loved the several private tours that you arranged as the tour guides were outstanding in their knowledge and hospitality. The small group tours at the Doge’s Palace & St. Mark’s Basilica along with the tour of the islands of Murano and Burano, the wine tour of Tuscany and the Rome’s Colosseum, & Forum were also incredible. The small tours gave us a chance to meet other lovely folks from around the world. The boat ride to the Isle of Capri was breathtaking and we thoroughly enjoyed our day on Positano. You also gave us enough free time to shop and wander on our own which we much appreciated.

Grazie, again for setting up a dream vacation. We certainly will recommend your services to others.

Hotel Reviews
Hotel Pendini
Florence

The Hotel Pendini is located just off the Piazza della Repubblica and close to many sites. It’s a lovely old hotel with a lot of atmosphere and decorated with antiques. The breakfast is outstanding, and the front desk staff very helpful. The room was small which is pretty standard in Europe, but the bathroom was roomy. Even though our room faced a busy street, when the windows were shut, it was very quiet.

Authenticity & Character
Decorated beautifully.
Location
Just off a very large Piazza with lots of restaurants and shopping.
Staff
Very helpful.
Cleanliness & Comfort
Only negative was we stored our suitcases under the beds, and I think the maid staff had not cleaned the floors under the beds in quite a while.
Ca' Pozzo Inn
Venice

Lovely little hotel. Not that hard to find, but you need to keep an eye out for its entrance which is off the street and down a little alleyway. It has a security gate with a code. Room is small but serviceable. Only issue we had was the beds sit on a wooden platform and you can easily wack yourself in the shins! Our room had a lovely private courtyard. The hotel is very close to a water taxi stop which is very convenient.The breakfast is very good.

Authenticity & Character
Like a little designer hotel.
Location
Staff
Very helpful.
Cleanliness & Comfort
Clean, small but very serviceable for our needs.
Hotel Floridiana
Amalfi

Lovely small hotel. Two entrances with one having an elevator so you don’t have to lug your suitcases up a lot of stairs! Clean and the room we occupied had a shower that could fit 10 people! 🤣 The hotel is extremely convenient and but a few steps away from the street that has all the restaurants and shopping but is very quiet. It’s about a 3 min. walk to the jetties where you catch the ferries to Isle of Capri, Positano, Sorrento, etc. for day trips. There’s a small beach to dip your toes into the Mediterranean. Also, they have a laundry service that is quick and reasonable.

Authenticity & Character
Sweet, small hotel.
Location
Excellent location.
Staff
Very helpful.
Cleanliness & Comfort
Very clean.
Navona Essence Hotel
Roma

This small hotel is off of a Piazza that sets up an open air market each day and there are restaurants and shopping there, also. It is down a narrow cobblestone alley/walkway. I know if you are from the US, you may have a little trepidation about these narrow alleyways but this is the norm in Rome. There are shop fronts along these along with service entrances. These are also dimly lit at night, but we never felt unsafe. Many people walk along these routes. Be aware that the taxi would not come down the narrow street and left us off on the main street and then we had to pull our suitcases down to the hotel. Our private driver when we left the hotel managed to get closer to the hotel, but he still had to pull our luggage down the narrow street. The hotel is convenient to a lot of shops and eateries.

Authenticity & Character
Very small hotel, which is nice in many ways.
Location
Good location to many shops and plenty of restaurants.
Staff
Very helpful.
Cleanliness & Comfort
Very clean. The room we had, had about three steps up and then three steps down to get into the room. You might need to check that out if you are elderly or have trouble lifting your suitcases. I don’t think all the rooms are like that, so maybe just ask prior to booking.
Activity Reviews
Hidden Venice
Hidden Venice
Venice

Venice is a crumbling city of amazing beauty. The canals are its streets and so very different from other cities. It has its own charm like no other. Venice has an amazing water taxi system to get you from point A to point B.

Quality of Experience
Venice is so very different from most cities. It is fascinating to discover how it was built and why it still stands. Sad part is many are moving out to live in more modern buildings, which is having a detrimental affect on the city’s repair.
Guides, Drivers and Staff
People are friendly and try to accommodate visitors.
Transport
Plenty of ways to get around the city.
Murano and Burano group tour
Murano and Burano group tour
Venice

We saw a glass blowing demonstration and went to the museum. Spectacular glass work. We really loved Burano. In fact, our guided tour allowed for a quick demonstration of the dying art of lace making and the a short period for lunch. We decided to not go back with the tour and spend the rest of the day having a leisurely lunch, shopping and snapping photos of the wonderfully brightly painted houses. Came back on the last ferry of the day.

Quality of Experience
So much fun to see a very different environment.
Guides, Drivers and Staff
All very accommodating.
Transport
Wild ride from the airport to our hotel on a small water boat. Sea was choppy!
Cathedral, Baptistery, Giotto Bell tower and Brunelleschi Dome entrance ticket
Cathedral, Baptistery, Giotto Bell tower and Brunelleschi Dome entrance ticket
Florence

What a magnificent cathedral. Photos just don’t do it justice.

Quality of Experience
We had an excellent private tour while in Florence. It is a stunning city.
Guides, Drivers and Staff
Transport
Easy city to get around.
Accademia Gallery - skip the line entrance
Accademia Gallery - skip the line entrance
Florence

It was raging cats and dogs, so even though we had skip the line tickets for a specific time, everything was running late. Was it worth the wait and chill? Absolutely!

Quality of Experience
Nothing can prepare you for how beautiful David is in person.
Guides, Drivers and Staff
Transport
Florence is easy to navigate.
Chianti Full Immersive Wine & Olive Oil Experience from Florence (small group)
Chianti Full Immersive Wine & Olive Oil Experience from Florence (small group)
Florence

Truly amazing how close the Tuscan region is to the heart of Florence. The landscape is picturesque and winding. Vineyards are generational and well run.

Quality of Experience
The friendliness of the vineyard staff.
Food
Excellent
Guides, Drivers and Staff
Excellent tour driver.
Transport
Comfortable vans
Day trip to Capri Island from The Amalfi Coast - small group
Day trip to Capri Island from The Amalfi Coast - small group
Italy

Wow. The Amalfi coast is stunning. The day we went to Capri, the Mediterranean was very choppy, but that didn’t stop us. We took a small tender out to the larger cabin cruiser and then toured the coastline of Amalfi and Positano before heading out to Capri. Capri, like Positano is steep and there is a lot of walking uphill if you want to get away from the beachfront areas. Well worth the climb for the marvelous views.

Quality of Experience
The boat captain was very skilled in getting us on and off in rough seas.
Guides, Drivers and Staff
Transport
Excellent.
Evening walk in Rome: twilight guided stroll - small group
Evening walk in Rome: twilight guided stroll - small group
Rome

It was a fun gelato tasting tour. We got to sample some yummy stuff and then proceeded along taking in the sites. Rome is crowded even when it’s supposedly a little off season. The unfortunate part was that 2025 is a Jubilee year and many of the fountains were covered with scaffolding for spiffing up in anticipation of the Jubilee. The Pantheon is a must see. We saw Trevi Fountain but there was no water in it, so no tossing of the coins. We also walked to the Spanish Steps. There again, extremely crowded. However, that should not deter one from going. It’s still an amazing city to see.

Quality of Experience
The city is amazing everywhere you look. It’s a city built on an ancient city with excavation going on all around.
Guides, Drivers and Staff
Tour guides were so knowledgeable and friendly.
Transport
Lots of walking but there are plenty of taxis if you prefer.
Colosseum and Roman Forum - small group guided tour
Colosseum and Roman Forum - small group guided tour
Rome

One of the highlights. The photos you see in the magazines will never give you the full picture of how colossal this ruin is. Our guide was excellent in taking us to the perfect spots and explaining what actually happened there. The Forum so very interesting as well. The views from Palatine Hill were spectacular. The Forum is not to be missed.

Quality of Experience
The tour was so excellent , the time flew by. If you can, it’s worth doing the skip the line tours everywhere. It doesn’t mean you won’t stand in line, but those lines move very quickly. And if you take a scheduled tour, be sure to be on time. They have a specific time the tour must enter and go through the security checks. They cannot wait for stragglers.
Guides, Drivers and Staff
Our tour guides go through a lot of training and have to pass an exam. Therefore, they are extremely knowledgeable so you get your money’s worth in information.
Transport
We walked there, but there is plenty of public transportation.
Vatican Museum and Sistine Chapel skip the line ticket
Vatican Museum and Sistine Chapel skip the line ticket
Rome

The lines to get into the Vatican are extremely looooong if you are just winging it. Would HIGHLY recommend getting a skip the line ticket, even if you don’t do a tour.

Quality of Experience
Fantastic
Guides, Drivers and Staff
Excellent.
Transport
Walked from our hotel (30 minutes away). Google maps is without a doubt one of the best things Google has done.
Vatican Museums and Sistine Chapel - private guide
Vatican Museums and Sistine Chapel - private guide
Rome

If I could give 10 stars, I would. We took a private tour and our guide (MP) was amazing. Her knowledge made our walk through the Vatican so rich in understanding the history of the beginnings of Christianity. Her descriptions of the statues, paintings, tapestries and painted maps that lined great halls was outstanding. She reviewed the frescoes of the Sistine Chapel before we went in (since you cannot speak or take photos in the chapel) which was so informative so we were not only able to admire the glorious masterpieces but understand the symbology behind them. St. Peter’s Basilica is beyond description. Nothing can prepare you for it’s splendor.

Quality of Experience
Skip the line. After seeing how long the lines were, we were so glad we did this.
Guides, Drivers and Staff
Our guide was primo. They have to study for well over a year and take an exam, so you get an in depth tour.
Transport
We walked, but there’s lots of transportation in the city to get you there.
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 21, 2024

Dear DeMarie,
thank you very much for your your wonderful and super-kind words! It was a true pleasure for us to organize your from the very beginning, and we couldn't be happier that it fully satisfied your wished and expectations! Thank you always for sharing so many beautiful pictures with us: it is always very special for us to have the chance and privilege to share the special moments you live in your vacation!
All the best from your Italian friends!
Giulia and Andrea

Italy in October - couldn't be better!
Italy | Sep 30 - Oct 9, 2024

Martin
Martin L.
Drexel Heights, AZ | Reviewed on Oct 18, 2024
All the arrangements were great. We enjoyed all aspects of this trip and were pleased with the accommodations. The guides were excellent, especially Francesco who took us through Pompeii and gave us loads of information about the what we were seeing. Read more

All the arrangements were great. We enjoyed all aspects of this trip and were pleased with the accommodations. The guides were excellent, especially Francesco who took us through Pompeii and gave us loads of information about the what we were seeing.

Hotel Reviews
Hotel Continental
Sorrento

Although our room did not have a great view, it was lovely and the staff was very helpful. The location was good.

Authenticity & Character
Location
Within walking distance of a great pedestrian area/shopping district.
Staff
Cleanliness & Comfort
Royal Prisco Hotel
Positano

Fabulous view down to the sea. Walking distance to just about everything. Very helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Otivm Hotel
Rome

Very comfortable room. Excellent location close to the many attractions including the Coliseum and the Vitoria Emanuel monument.

Authenticity & Character
The rooftop bar is wonderful.
Location
Staff
Always willing to give us advice and directions.
Cleanliness & Comfort
Activity Reviews
Full-Day Private Tour of Pompeii and Mt. Vesuvius, with Lunch at a Winery at the Foot of the Volcano
Full-Day Private Tour of Pompeii and Mt. Vesuvius, with Lunch at a Winery at the Foot of the Volcano
Italy

Pompeii was so amazing. Mt Vesuvius was fun to walk to the summit and to see the crater and the winery tour was great. The wine was good as was the food.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Amalfi Coast & Capri Island Boat Excursion | Stop in Capri Island
Full-Day Amalfi Coast & Capri Island Boat Excursion | Stop in Capri Island
Sorrento

Marco, our boat captain was wonderful, friendly and enjoyable to be with. He was an excellent captain and got us into the Blue Grotto with minimal hassles in spite of the large number of people waiting to enter.

Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi Coast Road Trip - Stop in Amalfi and Ravello | Private Tour
Amalfi Coast Road Trip - Stop in Amalfi and Ravello | Private Tour
Sorrento

The road is very crooked and the traffic is intense, but it was worth it to see Amalfi and Ravello. Our driver was very good and there were lots of great sights to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Colosseum & Roman Forum Tour
Private Colosseum & Roman Forum Tour
Rome

Simona, our guide really enhanced this visit. She had a wealth of knowledge to share with us making the visit very enjoyable. We had been to the Colosseum many years before without a guide and this was so much better.

Quality of Experience
Guides, Drivers and Staff
The guide as excellent!
Rome Crypts and Catacombs Tour
Rome Crypts and Catacombs Tour
Rome

We had visited some crypts in Portugal and this was very similar and interesting. The tour of the crypt seemed a bit rushed, but the catacombs tour was outstanding.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Nov 02, 2024

Buongiorno Martin, Thank you so much for your wonderful feedback! I am so glad to hear that you enjoyed every aspect of your trip, especially the accommodations and the l guides. Francesco will be thrilled to know he made such an impact during your Pompeii tour. It was a pleasure helping you plan your journey, and I hope to assist you with future travels! Wishing you all the best!
Arrivederci,
Fabio

The 9/25 morning Milan city tour was cancelle...
Italy | Sep 23 - Oct 2, 2024

J
Jessica W.
San Jose, CA | Reviewed on Oct 17, 2024
The 9/25 morning Milan city tour was cancelled without notifying us. We waited at the meeting point for a long time. After contacting the local support, another activity was arranged at noon but it was only the Duomo visit for 1.5 hours vs. the planned morning activity for 4 hours.
The 10/2 driver pick up was late for 30 minutes.
We believe we should have some refund for the activity that did not happen as planned. Read more

The 9/25 morning Milan city tour was cancelled without notifying us. We waited at the meeting point for a long time. After contacting the local support, another activity was arranged at noon but it was only the Duomo visit for 1.5 hours vs. the planned morning activity for 4 hours.
The 10/2 driver pick up was late for 30 minutes.

We believe we should have some refund for the activity that did not happen as planned.

Hotel Review
C-hotels Club
Firenze

One of the receptionists is very friendly.

Location
It is very close to the train station
Staff
One of the staff is very friendly and helpful
Cleanliness & Comfort
Activity Reviews
GUIDED WALK THROUGH THE CENTER WITH PRIORITY ACCESS TO THE DUOMO CATHEDRAL AND ITS ROOFTOP TERRACES
GUIDED WALK THROUGH THE CENTER WITH PRIORITY ACCESS TO THE DUOMO CATHEDRAL AND ITS ROOFTOP TERRACES
Milan

The activity didn’t happen as planned until we contact the local support. We were informed it was cancelled. Then they arranged a noon activity to visit thr Duomo only.

DIVE INTO MILANESE TRADITION: A LIVELY SMALL GROUP STREET FOOD APERITIVO TOUR
DIVE INTO MILANESE TRADITION: A LIVELY SMALL GROUP STREET FOOD APERITIVO TOUR
Milan
Guides, Drivers and Staff
The guide Anna is very friendly.
LA SPEZIA AND ITS CULINARY TRADITION: ITINERANT TOUR TO TASTE THE BEST PRODUCTS OF THE CITY
LA SPEZIA AND ITS CULINARY TRADITION: ITINERANT TOUR TO TASTE THE BEST PRODUCTS OF THE CITY
La Spezia

Be prepared to have a big stomach as the food quantity is a lot. There are 1 big piece of focaccia bread, 1 big piece of la pia, then pesto pasta, then 2 kinds of mussels, the gelato. It is good to try local food but I think it is better to spread out the time to eat them.

Quality of Experience
The guide is very nice.
Guides, Drivers and Staff
FLORENCE: PISA, SIENA, SAN GIMIGNANO, CHIANTI TOUR (LUNCH AND WINE TASTING)
FLORENCE: PISA, SIENA, SAN GIMIGNANO, CHIANTI TOUR (LUNCH AND WINE TASTING)
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
PASTA LOVERS COOKING CLASS: LEARN TO COOK TAGLIATELLE, RAVIOLI, AND TIRAMISÙ
PASTA LOVERS COOKING CLASS: LEARN TO COOK TAGLIATELLE, RAVIOLI, AND TIRAMISÙ
Florence

I was against this activity originally. It turns out a fun thing to do.

Quality of Experience
Accademia Gallery Tour
Accademia Gallery Tour
Florence
Quality of Experience
FULL DAY TOUR TO LAKE COMO AND BELLAGIO
FULL DAY TOUR TO LAKE COMO AND BELLAGIO
Milan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Oct 24, 2024
Ciao Jessica 😁
Thank you for finding time to write this review, I really appreciate it!
I am truly sorry to see you were disappointed by the tour in Milan. I completely understand and know it was not the one planned, but since we were also informed last minute of the tour not running that day, I tried to propose you the best option to at least let you see the cathedral. Since clients happiness is our top priority during their trip, I am more than glad to offer you a refund for the walking...
Read more

Ciao Jessica 😁
Thank you for finding time to write this review, I really appreciate it!
I am truly sorry to see you were disappointed by the tour in Milan. I completely understand and know it was not the one planned, but since we were also informed last minute of the tour not running that day, I tried to propose you the best option to at least let you see the cathedral. Since clients happiness is our top priority during their trip, I am more than glad to offer you a refund for the walking part of the tour that has not been done as planned. As for the transfer of 10/2, unfortunately there was heavy traffic that day due to a strike, and therefore we managed to assist you in the best way possible, but unfortunately the situation was beyond our control, sorry for that!
I truly appreciate all your feedback on activities and hotels, it really helps me understand what can go and what not for future travelers! 😉
I hope you enjoyed your Italian trip and all the overall planning! I remain completely available in case you wish to come back one day and can't wait to plan a new trip for you!
Best regards,
Luca

Our guide for the coliseum was outstanding. T...
Italy | Sep 30 - Oct 7, 2024

S
Susan S.
Flagami, FL | Reviewed on Oct 17, 2024
Our guide for the coliseum was outstanding. The driver to Sorrento who was also our guide for Pompeii was also great. The guide for Vatican City not quite as good.
The first hotel, the one in Rome I would not recommend for various reasons. The hotel in Sorrento is a great one as the one in Florence.
Read more

Our guide for the coliseum was outstanding. The driver to Sorrento who was also our guide for Pompeii was also great. The guide for Vatican City not quite as good.
The first hotel, the one in Rome I would not recommend for various reasons. The hotel in Sorrento is a great one as the one in Florence.

Hotel Reviews
Nikis Collection Trastevere
Rome

The help at front hole in walk desk was not really helpful. Breakfast was yuk.

Authenticity & Character
Location
Was a great area.
Staff
Hospitality. Breakfast compared to other places poor. Cleanliness. Bathroom, very small.
Cleanliness & Comfort
Overall everything!
Palazzo Guardati Hotel Sorrento
Sorrento

Wonderful and very helpful front desk. Breakfast was wonderful!! A lot of choices and plenty to start our day

Authenticity & Character
Location
Staff
Very helpful and friendly
Cleanliness & Comfort
Our room was spacious and clean!! As was bathroom
Hotel Alessandra
Florence
Authenticity & Character
Location
Staff
Very friendly
Cleanliness & Comfort
Local specialist: Tasos Mylonas

Likely will not use Kimkim again...
Italy | Oct 8 - Oct 15, 2024

Kaylee
Kaylee H.
Lynchburg, VA | Reviewed on Oct 17, 2024
Our booking seemingly went pretty well to begin with, but as the booking went on, I kept noticing mistakes that were in the booking that I had to catch, rather than my agent. For instance, the week before leaving for Italy, I realize that one of our reservations for 2 couples was a room with 1 bed and 2 sleeper cots. I'm not sure about you, but me and my husband do not go on vacation to sleep on opposite twin size sleeper cots in the same room as another couple....Had I not found that myself,... Read more

Our booking seemingly went pretty well to begin with, but as the booking went on, I kept noticing mistakes that were in the booking that I had to catch, rather than my agent. For instance, the week before leaving for Italy, I realize that one of our reservations for 2 couples was a room with 1 bed and 2 sleeper cots. I'm not sure about you, but me and my husband do not go on vacation to sleep on opposite twin size sleeper cots in the same room as another couple....Had I not found that myself, that is what we would have been greeted with in our arrival to Naples, Italy. I also feel that our hotel location in Naples was located closely to the train station, but it was VERY far away from everything else and in a very unfortunate looking neighborhood. Where if we had been relocated a few miles away, there were some much nicer and safer appearing neighborhoods. Another issue I had with my booking was the lack of transparency. Later into our trip, things did not seem to add up in price and we asked for an itemized list of our booking, in which our agent refused to do so -- stating that it would break the trust with local vendors. Well, it broke your trust with me -- your client. Also, later in the trip, (after having already paid all the Kimkim fees and trip off entirely) I asked for assistance booking a tour to the Blue Grotto, and the agent said that she could help book, but there would be an additional Kimkim service charge for helping me do so, even though....I'd already paid a large service charge for the planning services........Overall, the trip was good. But I've used other agents before that I had much better experiences and much more transparency.

Hotel Reviews
Relais Ranieri
Naples

The location of this accommodation is off putting. When we arrived, we were worried about safety. Once entering the accommodation, it was nice and clean. The staff was very friendly and helpful. It's not close to the city center, but is close to the train station. It's very loud at night with cars and people yelling.

Authenticity & Character
Location
The neighborhood is not very nice at all.
Staff
they were very nice and offered much information for the city of naples.
Cleanliness & Comfort
the room was very clean, and the cleaning service was amazing. The bed was not very comfortable, and some of the pillows were hard. not terrible, but not great.
The Glam
Rome

This hotel is BEAUTIFUL. Wonderful location. Clean and comfortable. Wish I had more time here. The rooftop bar is great with beautiful views.

Authenticity & Character
The hotel is gorgeous. Beautiful aesthetic.
Location
Centrally located. Wonderful and safe neighborhood.
Staff
Very friendly. Accommodated an early check in for us which was SO helpful.
Cleanliness & Comfort
The bed was SO comfortable. and room was pristinely clean.
Secret Garden
Florence

I LOVED this b&b. The owners were so sweet and very hospitable. The rooms were very clean, comfortable and felt like you were staying with family. They made wonderful breakfast for us every morning. They had filtered water available in the kitchen 24/7. The property was so beautiful, and I would definitely stay here again. The only con -- which for me -- wasn't much of a con is that in October, they do not use air conditioning. So, if you're hot natured, this may not be the best for you that time of year. As some of our days in Florence were nearly 80 degrees and we couldn't use the a/c. But overall, I was comfortable with the temperature most of the time. We loved this b&b.

Authenticity & Character
this hotel is everything you'd picture for italy
Location
great location to many restaurants and sightseeing
Staff
we loved the staff. so sweet and accommodating
Cleanliness & Comfort
so comfortable and clean. would have liked the option to have a/c
Activity Reviews
Naples Pizza Making Class
Naples Pizza Making Class
Naples
Quality of Experience
Guides, Drivers and Staff
Our particular staff member was not as fun as the others in the room. He seemed very serious and eager to get the class over with quickly. He often took our dough from us and would just finish it himself, it seemed to rush things along...
Transport
Ticket Colosseum & Roman Forum
Ticket Colosseum & Roman Forum
Rome
Quality of Experience
Guides, Drivers and Staff
n/a
Transport
n/a
Amalfi coast boat tour from Naples (Amalfi & Positano)
Amalfi coast boat tour from Naples (Amalfi & Positano)
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Ancient Wine Windows Tour
Ancient Wine Windows Tour
Florence

This was a great tour. Our guide offered much history to the city of Florence and about the wine. She took us to many locations, and we had appetizers and wine at each stop. We had a blast.

Quality of Experience
Guides, Drivers and Staff
our guide was so nice and informative.
Transport
Tuscany Vespa Tours
Tuscany Vespa Tours
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Eirini Daouka
Eirini
Eirini Daouka
Local specialist in Greece | Replied on Oct 18, 2024
Dear Kaylee, Thank you for sharing your feedback. I sincerely apologize for any challenges you encountered during your trip. We truly appreciate your input, as it helps us continually improve our services. Throughout your journey, our 24/7 support team was always available to assist, ensuring that we were there to communicate and resolve any concerns quickly. Whether it was adjusting accommodations or providing guidance, we remained committed to making sure you had a smooth and enjoyable... Read more

Dear Kaylee,

Thank you for sharing your feedback. I sincerely apologize for any challenges you encountered during your trip. We truly appreciate your input, as it helps us continually improve our services.

Throughout your journey, our 24/7 support team was always available to assist, ensuring that we were there to communicate and resolve any concerns quickly. Whether it was adjusting accommodations or providing guidance, we remained committed to making sure you had a smooth and enjoyable experience.

Regarding the price breakdown, as a boutique travel company, we offer complete trip packages without itemized costs due to our privately negotiated rates with trusted partners. This approach allows us to maintain strong relationships that ensure our clients receive exclusive services and rates.

We are truly happy to hear that, in the end, you enjoyed your trip and had a wonderful experience in Italy. It’s our hope that you left with beautiful memories.
Thank you, Eirini

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