Kimkim Trip Reviews for Italy

4.8
Based on 899 ratings
Read 899 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

The country of Italy is beautiful, however, w...
Italy | Sep 14 - Sep 30, 2024

M
Mary N.
Canada | Reviewed on Oct 08, 2024
The country of Italy is beautiful, however, we had a few issues. We had one amazing driver in Florence/Tuscany by the name of Alexssandro. He was not only a fabulous driver, historian and friendly face, he went out of his way to help us when there was an issue dropping us off at our next hotel.
We also had two amazing guides on separate days who were outstanding. An
Art Historian who took us to the Ufizzi Gallery; and on a...
Read more

The country of Italy is beautiful, however, we had a few issues. We had one amazing driver in Florence/Tuscany by the name of Alexssandro. He was not only a fabulous driver, historian and friendly face, he went out of his way to help us when there was an issue dropping us off at our next hotel.
We also had two amazing guides on separate days who were outstanding. An
Art Historian who took us to the Ufizzi Gallery; and on a separate day, another guide who took us to Herculaneum/Pompeii. Both of these guides were full of information and answered any questions we had regarding the venues/history. There were a couple of issues with drivers however (not Alexssandro). Pick up points were not always confirmed and confusion ensued as we attempted to navigate new cities in an effort to find our driver(s). A suggestion - perhaps when drivers pick up passengers at train stations or airports, they could be holding signs with the names of their passengers, and always be met inside the stations/airports. Also, accomodations could be vetted better; and the itinerary should include either the name of the company providing the tour/adventure, or some kind of confirmation number. We had several situations where we did not know what company to look for and had to approach different tour guides in an attempt to find the one(s) we were assigned to. On the financial end of it, we were quoted a price which we agreed to pay. Later, we requested additional items to be added to the trip, (at an additional cost), and we agreed to pay the new quoted price. When we attempted to make a payment, the cost had increased by $50.00 with no explanation. When we inquired about the additional cost, we discovered that the price had increased again by an additiona $6.52. A rather poor explanation was given for the price increase. The $6.52 disappeared but the additional $50.00 did not. We are very disappointed by this lack of professionalism. When we are quoted a price and agree to it, that is the price we expect to pay. This sudden switching of prices leaves us with a negative impression of KimKim. If a mistake in the original quoted price is made, that should be absorbed by the company. A professional company would know this and ensure that the error is kept within KimKIm. We may not book another trip with this company due to this error alone.

Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Oct 21, 2024
Hi Mary, thank you for your trip review! I am glad to hear that you have enjoyed your time in Italy and were very satisfied with our local Guides and the quality of the tours. I am sorry to hear that on some occasions you had issues in finding drivers and meeting points. We are glad that in these situations you have contacted us through our support chat and we could immediately assist you. As for the extra activities that you added to the itinerary a couple of days before the trip, there... Read more

Hi Mary, thank you for your trip review! I am glad to hear that you have enjoyed your time in Italy and were very satisfied with our local Guides and the quality of the tours.

I am sorry to hear that on some occasions you had issues in finding drivers and meeting points. We are glad that in these situations you have contacted us through our support chat and we could immediately assist you.

As for the extra activities that you added to the itinerary a couple of days before the trip, there has been added a unique service fee that includes our custom itinerary designā€Æ, 24x7 support throughout your journey, operational and logistical support and our personal advice for what you might need while travel. I am sorry if that has not been communicated from the very beggining.

It was a pleasure to be a small part of your journey and help you organise your vacation! Thank you for choosing the KimKim and EspĆ­ritu Travel! šŸ˜Š

The Most Wonderful Trip
Italy | Sep 27 - Oct 5, 2024

Barbara
Barbara K.
Newark, NJ | Reviewed on Oct 08, 2024
Our trip to Italy with KimKim was worth every single penny. We were a group of 4 travelers with a wide variety of preferences but Andrea managed to plan the most perfect time for us. Each hotel (and wow, the rooms we got!) was excellent in both service and location. Every driver and guide we had presented themselves with absolute most professionalism and knowledge in their areas. Our guide for Pompeii, Pasqualina, was the absolute star of the trip. Her story telling truly transported us in... Read more

Our trip to Italy with KimKim was worth every single penny. We were a group of 4 travelers with a wide variety of preferences but Andrea managed to plan the most perfect time for us. Each hotel (and wow, the rooms we got!) was excellent in both service and location. Every driver and guide we had presented themselves with absolute most professionalism and knowledge in their areas. Our guide for Pompeii, Pasqualina, was the absolute star of the trip. Her story telling truly transported us in time, ensuring that we had a truly unforgettable experience. As for drives, Enzo also stood out with his friendliness and thoughtful routes throughout the trip. Our days were incredible from start to finish, no time was missed. Andrea exceeded all expectations by not only putting together an incredible itinerary but by also providing us with a roadbook with every details, amazing tips & recommendations, which made the trip truly stress free. We had everything we needed and as a result, had the most incredible trip.

Hotel Review
Hotel La Bussola
Amalfi

This hotel is an actual dream. Waking up every day to the stunning view of Amalfi was truly breathtaking. The rooms were incredible spacious, with super functional storage, very comfortable beds, and surprisingly sound proof windows (important on a main road at night). Staff here was super friendly with a breakfast spread I will miss for weeks to come. Location could not have been more perfect.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 08, 2024

Thank you so much for sharing your review. We are very glad you enjoyed your trip.

The whole experience working with Arianna was a pleasure!
Italy | Sep 26 - Oct 6, 2024

C
Camilla H.
Newark, NJ | Reviewed on Oct 08, 2024
The whole experience working with Arianna at KimKim and the team at Storywalking was extraordinary. Everyone worked hard to listen to our interests in activities and pace of travel and matched these to our itinerary. Our guides were friendly, knowledgeable and fun and the suggested activities for self-guided exploring matched what was scheduled.
I only have two small constructive suggestions:
Information about ZTL parking restrictions for each locality in Sicily needs to be more carefully...
Read more

The whole experience working with Arianna at KimKim and the team at Storywalking was extraordinary. Everyone worked hard to listen to our interests in activities and pace of travel and matched these to our itinerary. Our guides were friendly, knowledgeable and fun and the suggested activities for self-guided exploring matched what was scheduled.
I only have two small constructive suggestions:
Information about ZTL parking restrictions for each locality in Sicily needs to be more carefully explained and highlighted. It is only mentioned briefly in a general document about driving and parking regulations. I suggest highlighting ZTL rules separately so people can make more informed decisions about the restrictions and plan their driving and parking accordingly.
Also, in our itinerary, we had a scheduled pickup of our rental car one morning at the Palermo airport. The airport was crowded and the lines were long. We were frustrated but now understand that it couldnā€™t be helped. But our plan that day was to drive east to Cefalu, back through Palermo, making the drive longer than necessary. The following day, the suggestion was to drive west to Scopello. Both were self-guided trips and in retrospect we could have simply swapped the two day trips. But in the future, I would suggest switching the suggestions as better guidance for the next traveler.
That said, thank you! It was a trip of a lifetime! We will return!

Hotel Reviews
B&B Khalisah
Palermo
Authenticity & Character
Location
It was historic and charming, walking distance to many wonderful locations. The staff was so friendly and helpful, especially regarding places to eat and visit as well as details concerning ZTL rules. Breakfast was delicious and our accommodations perfect.
Staff
Cleanliness & Comfort
Doric Boutique Hotel
Agrigento

We will definitely return! Staff was so friendly! Our accommodations were so luxurious!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palace Catania | UNA Esperienze
Catania

This was a pleasant hotel in the center of everything. All staff was so helpful and friendly. It is a typical city hotel. Not recommended if you want a historic, authentic experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Palermo Street Food Tour
Palermo Street Food Tour
Palermo

This activity was a feast for the senses: the flavors, sounds, colors, aromas were all combined to create an unforgettable experience. Our guide, Salvo, also delivered knowledgeable and often humorous commentary about the history of daily life through food. This is a must-do activity for anyone visiting Palermo.

Quality of Experience
Guides, Drivers and Staff
Salvo was engaging and friendly and often funny.
Transport
Marsala Wine Tasting
Marsala Wine Tasting
Marsala

We arrived in Sicily with the intention to explore Sicilian wines. The tour itself of the facility was interesting but in the end, we didnā€™t see much. It was a quiet day. But the tasting expanded our knowledge of the wine producer. We will be shopping this wine.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Valley of the Temples Tour
Private Valley of the Temples Tour
Agrigento

Wow! What a history lesson. We left this tour with such an appreciation of the unique ancient history of Sicily, and a greater understanding of how central Sicily was to the various civilizations that invaded/populated it. Our guide was clearly a student of ancient history and archaeology. His enthusiasm was contagious.

Quality of Experience
Guides, Drivers and Staff
Transport
 Guided Tour of Villa Romana del Casale
Guided Tour of Villa Romana del Casale
Italy

This was a marvel. To think that it was so casually discovered and over time how much was unearthed. The mosaics were an artistic achievement and what a miracle that so much of it remains to this day.

Quality of Experience
Guides, Drivers and Staff
Day Trip to Taormina with Driver
Day Trip to Taormina with Driver
Catania

The stroll through Taormina was delightful but what made this extra special were the suggestions our driver made to visit Castelmora for lunch, Isola Bella and Naxos. A beautiful day though I wish we had time to spend at the beach

Quality of Experience
Guides, Drivers and Staff
Transport
Private Mount Etna Tour with Wine Tasting
Private Mount Etna Tour with Wine Tasting
Italy

This activity was a highlight of our trip to Sicily. What an extraordinary lesson in vulcanology, natural habitats, the history of people who live alongside it, micro climates and more. Our guide was a natural teacher. We were glad that he encouraged our enthusiasm to learn more. And the hike was a welcome physical activity that not only put us at the center of several craters but the effort was rewarded with extraordinary views. We were only slightly disappointed later when we realized we didnā€™t visit the reported extinct lava cave. The wine tasting, with views of the grape vines that were days from being harvested, was a pleasure. We couldnā€™t resist buying some wine to take home.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Oct 08, 2024

Ciao Camilla,
Thank you so much for your great review!
Iā€™m so glad to hear that your trip was such a success and that I could be part of making it special for you. Your comments are very useful to keep up with our good job and push us to keep on improving.
I will be looking forward to welcome you again in our beautiful Italy.
Until then, all the best from the Storywalking team!

Our 40th Anniversary dream comes true!!
Italy | Sep 27 - Oct 7, 2024

Nina
Nina L.
Chicago, IL | Reviewed on Oct 08, 2024
Our trip to Italy was FABULOUS!! Melanie did an outstanding job planning our 40th anniversary trip. She was always available and right on top of things. She had wonderful recommendations and worked very hard to make our dream trip come true!!
Our tour guides were very knowledgeable, most especially Claudia at the Vatican, Katie at Pompei and Mina? in Venice. Each tour guide brought the specifics of Italy alive and left us wanting MORE. All of our guides and drives were friendly and...
Read more

Our trip to Italy was FABULOUS!! Melanie did an outstanding job planning our 40th anniversary trip. She was always available and right on top of things. She had wonderful recommendations and worked very hard to make our dream trip come true!!
Our tour guides were very knowledgeable, most especially Claudia at the Vatican, Katie at Pompei and Mina? in Venice. Each tour guide brought the specifics of Italy alive and left us wanting MORE. All of our guides and drives were friendly and accommodating, helping us manage a new experience. We loved sharing stories with them and hearing about how they ended up as guides or drivers
We will be recommending this company to friends and family in hopes that they have the same experience.
Thank you for a trip we will always remember and we WILL be back
Nina and Bob

Hotel Reviews
Ambrosio Relais
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Navona Colors
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Vatican & Sistine Chapel Tour
Vatican & Sistine Chapel Tour
Rome

Claudia was a wonderful guide, my anticipation of the Vatican experience was lessened just a bit by the crowds. Rather loud and too many. Maybe less people in the groups

Pasta & TiramisĆ¹ class
Pasta & TiramisĆ¹ class
Rome

Outstanding, it was a wonderful learning experience and lots of fun. Friendly staff and the group number was perfect.

Special Colosseum tour: Colosseum, Arena Floor, Underground, Roman Forum
Special Colosseum tour: Colosseum, Arena Floor, Underground, Roman Forum
Rome

Katie did an outstanding job explaining the past history up to the present, like an enjoyable history class. :) The undergroud tour was amazing!! Thank you Melanie for making that happen.

Ravello, Amalfi & Positano
Ravello, Amalfi & Positano
Sorrento

Could have used more time in each area to enjoy and investigate this beautiful area.

Olive and Wine Tasting in Tuscany Countryside
Olive and Wine Tasting in Tuscany Countryside
Italy

We very much enjoyed tasting at 3 different wineries. Lunch was delicious and our tour guide Chechi? did a fabulous job keeping us interested and entertained.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Venice Walking and Gondola Tour
Venice Walking and Gondola Tour
Venice

Again, the tour guide was outstanding, very knowledgeable and entertaining.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Oct 31, 2024

Hi Nina,
are you ready to come back yet???

Booking this special anniversary trip was special right from our first message and I am so pleased we managed to make it extra special with the ''impossible to find'' tour of the Colosseum which was important to you both.
I am so pleased you had a lovely holiday and enjoyed everything I planned for you.

Thank you again for trusting me with your trip and I can't wait to book another trip to Italy for you!

Take care,
Melanie

TOP NOTCH EXPERIENCE
Italy | Sep 27 - Oct 6, 2024

Josie
Josie D.
Ashburn, VA | Reviewed on Oct 07, 2024
I highly recommend using KimKim for your next travel experience. Our planner, Lorenza, was exceptional. We spent two nights in Naples and seven nights in Sorrento, with Lorenza selecting a wonderful hotel in Naples that offered an ideal location.
She organized a variety of activities, including a tour of the Pompeii ruins, an outstanding pizza-making class, and an enjoyable winery visit. Additionally, Lorenza arranged a fantastic street food tour and a private boat tour of Capri. Lorenza...
Read more

I highly recommend using KimKim for your next travel experience. Our planner, Lorenza, was exceptional. We spent two nights in Naples and seven nights in Sorrento, with Lorenza selecting a wonderful hotel in Naples that offered an ideal location.
She organized a variety of activities, including a tour of the Pompeii ruins, an outstanding pizza-making class, and an enjoyable winery visit. Additionally, Lorenza arranged a fantastic street food tour and a private boat tour of Capri. Lorenza also managed all transportation, including transfers to and from the airport and between Naples and Sorrento.
Lorenza's communication was always clear and prompt, ensuring a seamless experience. Lorenza often responded to emails within hours(Keep in mind the 6 hour time difference) and when I did need to call her for something she picked up her phone right away. When we requested a change to a four-star hotel with a sea view in Sorrento, she was very accommodating.
Overall, every aspect of our trip was top-notch. Their level of service and attention to detail exceeded my expectations.

Hotel Reviews
Melrose Naples
Naples

The online pictures do not do this place justice. This hotel was so cute and the service was excellent. It is also in the perfect location and a very safe neighborhood.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Corallo
Sorrento

We chose this hotel because a friend had stayed there and we are so glad we upgraded from what we originally booked. This hotel is beautiful and charming. and in a great location. We stayed in the deluxe room and had a fantastic view of the sea. Definitely walk down to the black beach for the day. Town is only a 30 minute walk or you can take the shuttle. The rooms very very clean, staff was A+++ and the view was absolutely amazing! I highly recommend this hotel!

Authenticity & Character
Beautifully decorated
Location
Close to town and lots of restaurants, the best view!
Staff
every single staff person went above and beyond to make sure our experience was top notch. They seemed to genuinely enjoy working at the htoel.
Cleanliness & Comfort
Perfecto!
Activity Reviews
Street Food Tour
Street Food Tour
Italy

Daniella was the best tour guide. Her English was excellent, she made an effort to talk to our entire group, she also made sure we all stayed together, she brought ponchos for us in case in rained, she had wonderful stories and also gave us a lot of historic facts about Naples and the local food and was so cute and cheerful with little jokes. LOVED her! She seemed to really enjoy her job!

Quality of Experience
The excursions were of the highest quality
Guides, Drivers and Staff
Transport
Winery visit and wine tasting in Pompeii area including light lunch
Winery visit and wine tasting in Pompeii area including light lunch
Italy

Wow, this was one of the best experiences. A scenic location, quality wines, expert guidance and amazing food! We started out with a tour and then had lunch. I loved how they brought out several small plates. We sat, drank wine, enjoyed the beautiful scenery and they just kept bringing us plate after plate of delicious food. Together, these elements created a memorable and enriching experience that exemplifies what a top-notch winery should offer. I have high standards and this met my expectations 100%

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pompeii ruin visit with a private guide
Pompeii ruin visit with a private guide
Italy

Visiting the Pompeii ruins was an unforgettable experience that transported me back in time. As I walked through the ancient streets, I was struck by the remarkable preservation of the site, which vividly illustrates daily life during the Roman Empire. On a sad note, our tour guide was not the best. He often walked ahead of the group, didn't speak loud enough and often started talking before our entire group got together. At one point he started arguing with a security person because there were so many people cutting in front of us. We told him it was fine but he then said no it's not fine and they need to do something about it. He was more upset then we were. We didn't even know his name. He did seem to know a lot of the history and was very informative but was not in a good mood.

Quality of Experience
Guides, Drivers and Staff
Transport
Pizza Making Class
Pizza Making Class
Italy

The pizza-making class was an absolute delight, filled with laughter and creativity from start to finish. Upon arrival, we were greeted by our enthusiastic instructors, Anna and Giuseppe who exuded passion for both pizza and Italian culture. We made Tiramisu with Anna and pizza with Giuseppe. The actual place was so nicely decorated. We made the Tiramisu, placed it in the fridge to cool and ate it at the end of the night. We each made a pizza, different kinds and shared each one. The best part was savoring our delicious creations together, sharing stories and laughter over each slice. This fun and interactive class not only taught us valuable culinary skills but also created lasting memories and a deeper appreciation for the art of pizza-making. Anna and Giuseppe had the best personalities, we all felt like we were at a friends house for dinner.

Quality of Experience
Food
Guides, Drivers and Staff
Anna and Giuseppe were such gracious hosts!!!!
Transport
Day trip to Capri Island from The Amalfi Coast - small group
Day trip to Capri Island from The Amalfi Coast - small group
Italy

The boat tour of the Isle of Capri was a breathtaking experience that offered stunning views and a sense of adventure from start to finish. We upgraded from a large group to just our group of 6 and I'm glad we did that as it was more personal. Our guide Francesco was great and he shared fascinating insights about Capriā€™s history and landmarks. The blue grotto was so busy that we decided to skip it but our guide took us to the white cave, the red cave and the love cave. At first I was very sad because the Blue Grotto is on my bucket list but I got to experience the beautiful blue water in the other caves as well. Maybe not as big but I did see it. Along the way, we enjoyed delicious local snacks and sipped on refreshing drinks, soaking in the sun and the beautiful scenery. Francesco made us a lunch reservation at Restaurante La Canzone Del Mare and the view was amazing and the food was delicious. We then took the chair lift up to the top of the mountain, a must do!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorenza Cannarsa

An amazing 2 week trip in Italy
Italy | Sep 6 - Sep 19, 2024

V
Vanessa D.
Newark, NJ | Reviewed on Oct 07, 2024
I could not have planned this trip without Fabio's help. He was so patient and answered every question I had. He tailored our itinerary perfectly and helped me secure the perfect the most amazing hotels and activities for our group. Fabio went above and beyond even while we were on our trip. The day before we left, Fabio let us know that there was a strike happening and that our trains were cancelled but not to worry he booked us a taxi instead and at no additional cost to us. Not having to... Read more

I could not have planned this trip without Fabio's help. He was so patient and answered every question I had. He tailored our itinerary perfectly and helped me secure the perfect the most amazing hotels and activities for our group. Fabio went above and beyond even while we were on our trip. The day before we left, Fabio let us know that there was a strike happening and that our trains were cancelled but not to worry he booked us a taxi instead and at no additional cost to us. Not having to deal with those unforeseen travel changes was a blessing. Fabio also helped me plan 2 separate events outside of my itinerary with a large group of my friends and graciously dealt with many last minute changes and updates.

Sabrina was our tour guide for our colosseum tour and she was absolutely amazing. We asked her so many questions about ancient Rome and the colosseum that we lost track of time and she so nicely stayed for an extra half hour. The tour of the colosseum was one of the most memorable parts of our trip.

Our drivers that took us to Florence and all around Tuscany, Stefano and Jury were wonderful. They were both very engaging and lovely to talk to and encouraged me to practice my Italian with them which I really appreciated. Stefano even walked us around each of the little towns he drove us to in Tuscany and shared some history and places of interest about each.

Another highlight was the truffle hunt. Our guide and his dog, Dora were wonderful company as we learned all out hunting for truffles. Dora found us many truffles.

Hotel Reviews
Otivm Hotel
Rome

I was delightfully surprised by this hotel. It's centrally located next all the main sites in the city center but it's located on a quieter side street. The rooms were very spacious and comfortable and the breakfast on the roof overlooking the city was amazing. The Front desk, and staff were very kind and welcoming.

Authenticity & Character
Location
Walkable to all the most important sites in the city center but down a quieter side street
Staff
Cleanliness & Comfort
Mormoraia
San Gimignano

I highly recommend this hotel and to anyone staying in Tuscany or San Gimignano, the views around the property and from our hotel room were stunning. The rooms are very modern and chic. I shared a room with my mother and my aunt but I would say the rooms and the overall experience would be better suited for couples traveling. Most of the guests were younger, perhaps on their honeymoon or older couples. Breakfast was included and it was amazing every day. At night we ate at the restaurant on the property and that was also very delicious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Doria Palace Boutique Hotel
Rome

This hotel is in a great location, very walkable to all the sites and right next to a Santa Maria maggiore Basilica. I was in Rome for a wedding and I asked to be closed to the hotel of the wedding party so that I could use the shuttle services. The hotel itself is very tiny /narrow. The elevator was a little scary as it only fits one person and barely any luggage. The rooms were on the smaller side but clean and comfortable. The rooftop bar served breakfast every day and drinks at night. The staff were very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Colosseum & Roman Forum Tour
Private Colosseum & Roman Forum Tour
Rome

Sabrina was fantastic. She is so knowledgable and engaging, we loved our tour with her. We asked her so many questions that we actually missed going to 2 other scheduled sites during our tour because we were so fascinated by the colosseum. She graciously stayed for another half hour and quickly walked us through the palatine hill. I highly recommend Sabrina to anyone looking for a private tour of the Colosseum.

Quality of Experience
Guides, Drivers and Staff
Transport
Truffle Hunting Experience With Lunch and Wine Tasting
Truffle Hunting Experience With Lunch and Wine Tasting
Italy

This was a very unique and wonderful experience. We got a private transfer and tour with a truffle hunter and his wonderful dog, Dora. We were pleasantly surprised that we were able to find so many truffles and it was very to get to dig up our own. Poggia wine tasting and lunch was delicious and they were kind enough to cook up our truffles we found into a dish.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore The Val Dā€™Orcia with Lunch and Wine Tasting
Explore The Val Dā€™Orcia with Lunch and Wine Tasting
Italy

I wound up cancelling one of these tours for the day as we were worried about doing too many wine tasting. The one winery we did go to was beautiful and just recently renovated. We were given our own private room for the tasting and they served us lunch which was the best lasagna of my life. The space is huge and we were unfortunately the only ones there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Tour of the Vatican Museums & Sistine Chapel
Private Tour of the Vatican Museums & Sistine Chapel
Rome

Unfortunately the Vatican was incredibly packed when we visited and we had to wait a while to actually go in to the sistine chapel, which of course was not the fault of the tour guide. However, at times it seemed like she was exasperated by the crowds, she was having a hard time engaging our large group. Her accent also made it harder to understand her over the audio speaker and all the noise. She did not accomopany us into St. Peter's but it would have been nice to have someone guide us through the basilica. Unfortunately much of the site is under construction and scaffolding, preparing for next years jubliee.

Quality of Experience
Guides, Drivers and Staff
Transport
Rome Food Tour
Rome Food Tour
Rome

Amazing! It was great to explore a new neighborhood and get out of the city center. Maurizio took us a wonderful assortment of shops all showcasing Rome's local cuisine. He also shared some Roman history and walked us through a basilica as a part of the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Oct 07, 2024
Ciao Vanessa, Thank you so much for your wonderful review! Iā€™m so glad to hear that your trip was such a success and that I could be part of making it special for you. It was truly my pleasure to help plan every detail and to ensure everything went smoothly, especially when the unexpected strike disrupted your train plans. Sabrina, Stefano, and Jury will be so pleased to hear your kind words. Iā€™ll be sure to pass along your praise to them. Itā€™s also wonderful to hear that your truffle... Read more

Ciao Vanessa,

Thank you so much for your wonderful review! Iā€™m so glad to hear that your trip was such a success and that I could be part of making it special for you. It was truly my pleasure to help plan every detail and to ensure everything went smoothly, especially when the unexpected strike disrupted your train plans. Sabrina, Stefano, and Jury will be so pleased to hear your kind words. Iā€™ll be sure to pass along your praise to them.

Itā€™s also wonderful to hear that your truffle hunt with Dora was a highlight! Truffle hunting is such a unique experience, and Iā€™m glad you had fun and were successful with Doraā€™s help.

Thank you again for your kind words. It was a pleasure working with you, and I hope we can help you plan another unforgettable trip in the future! šŸ™‚

Wishing you all the best!

Fabio

Cecelia -- Northern Italy
Italy | Sep 19 - Sep 30, 2024

B
Barbara O.
Chicago, IL | Reviewed on Oct 07, 2024
Cecelia put together the most amazing trip for 12 days to Northern Italy--Rapallo, Portofino, Chincaterra, Milan, Lake Como, and Venice. She listened to our wants and put together great hotels in the best locations, top-notch guides and drivers. Everything went off without a hitch. This is our third trip with KimKim in past two years.
We are huge KimKim fans.
The trip was 5 star all the way. Cecelia was terrific to work with. Read more

Cecelia put together the most amazing trip for 12 days to Northern Italy--Rapallo, Portofino, Chincaterra, Milan, Lake Como, and Venice. She listened to our wants and put together great hotels in the best locations, top-notch guides and drivers. Everything went off without a hitch.

This is our third trip with KimKim in past two years.
We are huge KimKim fans.

The trip was 5 star all the way. Cecelia was terrific to work with.

Hotel Reviews
Excelsior Palace Hotel Rapallo
Rapallo

Amazing and great location. The food in tyne restaurant was some of the best on our trip. The 5-Star rating. Room size big. View of sea terrific, service 5 star.

Authenticity & Character
Elegant. Room size. Staff
Location
Walking distance to town and view of Mediterranean Sea
Staff
You were always greeted when walking in The restaurant food was done boff the bestcwe had.
Cleanliness & Comfort
Galleria Vik Milano
Milan

This hotel's location is 5 Star. It is ultra contemporary and artsy. The small entry is full of huge ceiling to floor pics of nudes men and women.. Rooms are stark with no key for entry, used furniture, no phone, no ventilation in bathroom causing a sauna-like atmosphere. However, location could not be better. I would not give v this hotel the 5-star rating it has except for the location. Restaurant was beyond expensive-45 Euro for a Ceasars Salad.

Authenticity & Character
Hotel looks like a pop-up hotel. There is nothing about it to make it have a 5-star rating.
Location
Staff
Cleanliness & Comfort
Albergo Terminus
Como

It is rated 4 star but should be 5 star. Location is amazing. The restaurant staff and front desk were amazing. The room was newly renovated, large, and beautiful with huge terrace. It is one of the most intimate hotels were have ever stayed in.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
CĆ  Bonfadini
Venice

The hotel is a beautiful boutique hotel . Our room was so small that we could not even open our luggage. The room was beautifully appointed. Some suggestions for the bathroom--the shiny marble floors are dangerous. The shower floor should have strips on it not to fall. There was no ledge for shampoo, soap, etc.

Authenticity & Character
Location
Staff
The front office staff were not attentive. As a 5-star hotel, service is what makes the hotel get this rating. A good morning would be nice and v welcoming to guests. We felt one in particular was more important than the guests.
Cleanliness & Comfort
Local specialist: Cecilia Ventura
Cecilia
Cecilia Ventura
Local specialist in Rome | Replied on Oct 07, 2024

Ciao Barbara and Pat! šŸ¤—

Thank you so much for your amazing review! Iā€™m absolutely thrilled that you had such a fantastic trip! It was a real joy planning every detail for you, and Iā€™m so glad you loved the hotels, guides, and all the stunning places you visited. Hearing that everything went off without a hitch makes me smile!

Itā€™s been wonderful working with you, especially now that this is your third trip with KimKim in just two yearsā€”I'm beyond grateful for your trust!

Sending you a big hug from Rome!āœØ

Cecilia

Maria did a great job.
Italy | Sep 18 - Sep 27, 2024

Tatiana
Tatiana F.
Hollywood, FL | Reviewed on Oct 06, 2024
Maria did a great job. There were a few misunderstandings due to language barrier between italian and english but it was a great experience overall. All of our guides we loved just maybe a different guide for the colosseum because even though she was informative, there were many times that we couldn't really understand too well cause of her very strong accent. Our private drivers were amazing as well and the conversation between Maria and the Storywalking team was excellent. Also, restaurant... Read more

Maria did a great job. There were a few misunderstandings due to language barrier between italian and english but it was a great experience overall. All of our guides we loved just maybe a different guide for the colosseum because even though she was informative, there were many times that we couldn't really understand too well cause of her very strong accent. Our private drivers were amazing as well and the conversation between Maria and the Storywalking team was excellent. Also, restaurant recommendations would be extremely helpful because it's not easy to find an amazing restaurant even when you search on google.

Hotel Reviews
Donna Laura Palace
Roma

It's a great hotel with good breakfast selection.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Unconventional Hotel Sorrento 3* Sant'Agnello
Sant'Agnello

It was a great experience here. We loved our view and the shuttle service they provide is very helpful as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ca' dei Proverbi Suites
Venice

This was our favorite hotel experience so far! Beautiful, modern and luxurious shower

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Colosseum Tour Including Roman Forum
Private Colosseum Tour Including Roman Forum
Rome

It was a great experience, just wish we had a different guide

Quality of Experience
Guides, Drivers and Staff
Very strong accent, couldn't really understand everything she was saying. She was very kind and accommodating but the language barrier was a bit of a let down
Transport
Rome Street Food Tour
Rome Street Food Tour
Rome

DO IT! So worth it!

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner Experience in a Local Home Restaurant
Dinner Experience in a Local Home Restaurant
Rome

We loved it!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Amalfi Coast Private Boat Tour with Skipper
Amalfi Coast Private Boat Tour with Skipper
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Venice Walking Tour with St. Marks Basilica Access
Venice Walking Tour with St. Marks Basilica Access
Italy

Omg! We loved this experience and our guide so much!

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Tour & Sistine Chapel
Vatican Tour & Sistine Chapel
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Oct 09, 2024

Ciao Tatiana,
Thank you for this review!
We're thrilled that you had a great experience with Storywalking and appreciated the excellent communication with our team throughout your trip.
We're also glad that you had a great experience with our private drivers and that they helped make your journey smooth and enjoyable. We pride ourselves on providing seamless transportation to ensure our travelers' trip is as comfortable as possible.

I wish you all the best,
Maria Grazia

Andrea did a wonderful job tailoring our perf...
Italy | Sep 18 - Sep 28, 2024

Lisa
Lisa V.
Dallas, TX | Reviewed on Oct 05, 2024
Andrea did a wonderful job tailoring our perfect trip. He was readily available during our trip when we had some delays with our flight and always connected us with our drivers for the following days. Our most favorite part was exploring Pompeii with our fabulous guide and having a slower paced day exploring the beautiful city of Taormina. Each stop on the trip was better than the last. We did a pizza making class in which we will be making that recipe for many years to come, got to enjoy the... Read more

Andrea did a wonderful job tailoring our perfect trip. He was readily available during our trip when we had some delays with our flight and always connected us with our drivers for the following days. Our most favorite part was exploring Pompeii with our fabulous guide and having a slower paced day exploring the beautiful city of Taormina. Each stop on the trip was better than the last. We did a pizza making class in which we will be making that recipe for many years to come, got to enjoy the beautiful Amalfi coastline by boat, hiked around Mt Vesuvius and Mt Etna, and meandered around Sicily. We were surprised at how crowded and congested Naples and Capri were and probably the part of the trip we enjoyed the least. Overall, it was an amazing 12 days packed full of everything we hoped to see, eat, and do. Thanks Andrea!

Hotel Reviews
Napoli Tree - Lungomare
Naples

Super cute B&B both a wonderful host.

Location
It was a short walk to everywhere we wanted to be
Staff
Cleanliness & Comfort
Hotel Residence
Amalfi

Beautiful location and wonderful staff

Authenticity & Character
Location
Right on the coast
Staff
Cleanliness & Comfort
Hotel Casa Adele
Taormina

Nice, comfortable room and excellent staff

Authenticity & Character
Location
Right near the Catania Port
Staff
Cleanliness & Comfort
Palazzo Artemide

We wish we had more than one night in the gorgeous hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Elisio Hotel & Spa
Napoli
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Pizza Making class in Naples with lunch or dinner
Pizza Making class in Naples with lunch or dinner
Naples

Our interpreter did such a great job and our host was very patient in teaching us his craft. This was forever our most favorite pizza on our trip.

Quality of Experience
Food
Guides, Drivers and Staff
Naples guided tour on a bike
Naples guided tour on a bike
Italy

While we are decent bikers, we felt incredibly uncomfortable on this trip. Trying to balance on the wet cobblestones, on narrow roads full of people/vendors/scooters, and jumping in and out of cars, eventually just made us not feel safe. While our guide was knowledgeable and patient, and we saw a few neat things, it wasnā€™t worth it for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Vesuvius entrance ticket
Vesuvius entrance ticket
Naples

We were dropped off right at the entrance and got to take our time hiking up and exploring. We enjoyed the self-paced atmosphere while getting to stop at all of the beautiful overlooks.

Quality of Experience
Guides, Drivers and Staff
Transport
Group Pompeii ruin visit
Group Pompeii ruin visit
Italy

This was the highlight of our trip! Our guide was amazing and SO knowledgeable. She made the trip! There is so much that has been uncovered that gives great insight into what life was like back then. We were given ample opportunity to enjoy and learn about everything we saw.

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Capri Island from The Amalfi Coast - small group
Day trip to Capri Island from The Amalfi Coast - small group
Italy

We thoroughly enjoyed the boat ride and our guide. He was knowledgeable and took us on a fun exploration along the coastline and around Capri. However, we had our vision of what Capri was going to be and it was too crowded for us (cruise ships kept dumping people by the hour) to enjoy. We felt we werenā€™t as informed about how to spend the best of our few hours on the island and wasted half of that time figuring it out.

Quality of Experience
Guides, Drivers and Staff
Transport
Ancient Theater of Taormina entrance ticket
Ancient Theater of Taormina entrance ticket
Italy

Our guide was passionate and super knowledgeable about the history. The views were amazing and we were introduced to the best granita afterwards.

Quality of Experience
Guides, Drivers and Staff
Mount Etna and Alcantara Gorge expedition - Small group
Mount Etna and Alcantara Gorge expedition - Small group
Italy

We thoroughly enjoyed this trip learning what makes Mt Etna special. The walk through the lava tube was fun and the hiking on Etna was a smooth, moderate walk. We were pretty disappointed with the gorge trek. Our thought going into it was that we would be suited up to walk through the gorge. Instead, we were taken to the water, told we had 45 minutes to explore, and meet back at the cars. We werenā€™t given any appropriate gear to walk in the water, nor a heads up to pack ahead of time.

Quality of Experience
Guides, Drivers and Staff
Transport
Syracuse Neapolis Archaeological Park - private guide
Syracuse Neapolis Archaeological Park - private guide
Italy

After seeing Pompeii, these ruins werenā€™t as impressive but we loved our guide. He took time to explain the history, we discussed OUR cultural similarities/differences, and it was just a good time. He knew a lot of little nuances that we likely wouldnā€™t have known about just doing the tour on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 05, 2024

Lisa, we are happy you enjoyed your time in Italy. Thanks so much for your useful review.

Wonderful week in Southern Italy!
Italy | Sep 26 - Oct 1, 2024

Louise
Louise B.
Ashburn, VA | Reviewed on Oct 05, 2024
We had a great time in Italy and would not have been able to navigate the transportation without the help of KimKim. Our trip consisted of Naples, Sorrento, the Amalfi Coast, Positano, and Capri. KimKim took care of booking taxis, accommodations, and ferries. This was a much lower-stress way to travel and we were able to see and do more thanks to their help! Late September was the perfect time to go to Southern Italy and we had beautiful weather! The hotels were even better than expected.... Read more

We had a great time in Italy and would not have been able to navigate the transportation without the help of KimKim. Our trip consisted of Naples, Sorrento, the Amalfi Coast, Positano, and Capri. KimKim took care of booking taxis, accommodations, and ferries. This was a much lower-stress way to travel and we were able to see and do more thanks to their help! Late September was the perfect time to go to Southern Italy and we had beautiful weather! The hotels were even better than expected. Unfortunately, our travel specialist was not available during our trip and we ran into a couple hiccups with the ferry tickets, but we we able to sort it out. We will definitely be using Kimkim for future travel planning and appreciate their assistance with a wonderful vacation, thank you!

Hotel Reviews
Grand Hotel Santa Lucia Naples
Naples

Beautiful, clean, great location right by the sea with a walking path, restaurants close by, excellent breakfast. Cannot think of anything negative to say, we loved this hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Kalea
Sorrento

This is a smaller hotel just a 10-minute walk away from downtown Sorrento. We loved the location since it was a bit quieter but still close to many shops and restaurants. The staff were very friendly and we enjoyed the homemade breakfast each morning. Highly recommend to other travelers!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Giulia Bonati
Giulia
Giulia Bonati
Local specialist in Padova, Italy | Replied on Oct 22, 2024
Dear Louise,
I'm very happy to read that you liked so much your trip to Italy, especially that you loved the hotels and itinerary, even over your expectations !!
Iā€™m glad also to know that everything else worked out smoothly.
On the other hand, Iā€™m sorry not to have been enough clear about my availability: I was not off, but in fact I did send you our agency mobile number because - once arrived in Italy - our clients have a dedicated and reactive team reachable on the agency mobile phone...
Read more

Dear Louise,
I'm very happy to read that you liked so much your trip to Italy, especially that you loved the hotels and itinerary, even over your expectations !!
Iā€™m glad also to know that everything else worked out smoothly.
On the other hand, Iā€™m sorry not to have been enough clear about my availability: I was not off, but in fact I did send you our agency mobile number because - once arrived in Italy - our clients have a dedicated and reactive team reachable on the agency mobile phone (also by ā€œwhatsappā€) for any travel need to be quickly solved.
The same mobile number is written on the final scheduled itinarary that we send to the clients. This is a service that we provide for no extra price, to secure a high quality level to your trip: I'm so sorry that you did not use it.
In any case, I wish you to know that it was a great pleasure for me to work with you šŸ’› and Iā€™m sure that your next travel with Kimkim will be great too!
CIAO FROM ITALY šŸ‡®šŸ‡¹
Giulia

The guide in the villa Borghese was great. A...
Italy | Sep 20 - Oct 3, 2024

Jacqueline
Jacqueline V.
Canada | Reviewed on Oct 04, 2024
The guide in the villa Borghese was great.
All the guides were good.
The guide in Pompei spent far too much time on the streets and the generalities of the city .
I had to force him to end all the preambles and proceed with the villa di Misterii which was the main reason for my visit in Pompei. We ended up having to rush and we spent very little time viewing the frescoes. He was already leaving when I just managed to make a quick video, and I had to run after him
because he was gone....
Read more

The guide in the villa Borghese was great.
All the guides were good.
The guide in Pompei spent far too much time on the streets and the generalities of the city .
I had to force him to end all the preambles and proceed with the villa di Misterii which was the main reason for my visit in Pompei. We ended up having to rush and we spent very little time viewing the frescoes. He was already leaving when I just managed to make a quick video, and I had to run after him
because he was gone.
The guide to the Colosseum was only adequate, He spent unnecessary time on Capitoline Hill where there is nothing left to see, and he made us imagine what was there before. He described the orchards that were there to dissipate the smells of latrines and lack of hygiene after the imperial era.
So the result is that there was not enough time go to the Foro Romano which was my main reason to come back to Rome. We walked far too quickly and he did not name the remains of the various temples.
The accommodation in The Amalfi coast was OK, the staff very helpful. But the bathroom was poorly designed from the point of view of comfort and practicality.
In The hotel Mediterraneo , we were very lucky because they upgraded us to a Superior Room. It was a really beautiful and luxurious hotel.
It was a beautifully arranged trip.
We appreciated the quick responses to our questions by Storytelling Girl. And especially when we were in Italy, the problems we encountered on the spot were immediately answered and solved, like with texting. That was so important because we were on our own and helpless when some unforeseen situation arose.
Thank you very much, it was a great trip thanks to you.
Jacqueline von Rumel

Hotel Reviews
Casa Amorino B&B
Minori

Casa Amorino B&B had lovely staff with a beautiful property and garden, which was a pleasure to experience. However, the bathroom was disappointing. The lack of surface space around the sink to place toiletries was frustrating. While the rooms were spacious, they weren't designed well for practical use, lacking sufficient space for putting away clothes and belongings. Despite these issues, the overall experience was decent, due to the kindness of the staff and the beauty of the location.

Bettoja Hotel Mediterraneo
Rome

Superb rooms with beautiful antique furniture, great breakfasts, very clean everywhere.

Activity Reviews
Private Transfer from Naples to Amalfi Coast with Pompeii en route
Private Transfer from Naples to Amalfi Coast with Pompeii en route
Italy
Colosseum & Ancient Rome Tour with Roman Forum
Colosseum & Ancient Rome Tour with Roman Forum
Rome

The guide had a remarkably vast knowledge; he was open to any question and could could answer them all with great details. The only criticism was the unnecessary length of time devoted to visit the Capitoline Hill and not enough time for the Forum Romano, resulting in a more superficial experience for this extraordinary site. Many events occurred there, and giving this site the same time as the Capitoline Hill did not make sense.

Quality of Experience
Guides, Drivers and Staff
Some guides did t too much time on unnecessary aspects. In Tome it was geared to young teenagers, instead of guiding mod historical background.
Transport
Capitoline Museums - Tickets
Capitoline Museums - Tickets
Rome

Fabulous

Self-Guided Visit of Museo Nazionale Romano - Tickets Only
Self-Guided Visit of Museo Nazionale Romano - Tickets Only
Rome
Borghese Gallery tour
Borghese Gallery tour
Rome

Fabulous

Quality of Experience
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Oct 09, 2024

Hi Jacqueline,
Thank you so much for your thoughtful feedback!
It's great to hear that our support helped you feel more comfortable and confident while traveling. Thank you again for trusting us with your tripā€”we're glad it was a memorable experience, and we look forward to helping you plan your next adventure!

Best,
Maria Grazia

Melanie was a huge help planning our trip to ...
Italy | Sep 14 - Sep 28, 2024

Veronica
Veronica R.
Chicago, IL | Reviewed on Oct 04, 2024
Melanie was a huge help planning our trip to Italy. All her suggestions and tips were super helpful.
The transfers were all on time and comfortable and the excursions and guides were amazing, especially our Wine Tour in Tuscany.
Planning our trip with KimKim took a lot of pressure and worries out of the process and made our trip that much more enjoyable. During the trip, if we had any questions, Melanie was always just a text away and she always responded immediately.
I would definitely...
Read more

Melanie was a huge help planning our trip to Italy. All her suggestions and tips were super helpful.
The transfers were all on time and comfortable and the excursions and guides were amazing, especially our Wine Tour in Tuscany.
Planning our trip with KimKim took a lot of pressure and worries out of the process and made our trip that much more enjoyable. During the trip, if we had any questions, Melanie was always just a text away and she always responded immediately.
I would definitely use KimKim again or recommend them to anyone planning a first time trip to Italy.

Activity Reviews
Ferrari Museum Tour
Ferrari Museum Tour
Italy

The Ferrari museum tour is a fun experience for any car lover. You can take as much time as you like and there are options to do the simulator for an extra cost. I didnā€™t do it but it looked super fun.

Quality of Experience
Guides, Drivers and Staff
Transport
The Accademia Gallery and Uffizi Masterclass Experience
The Accademia Gallery and Uffizi Masterclass Experience
Florence

The Accademia and Uffizi gallery tours were excellent. I wasnā€™t sure if I was going to enjoy them but Iā€™m so glad we added it to our trip. We had the best guide for the Uffizi tour and I couldnā€™t imagine going through that gallery without one. There is so much to see but our tour guide gave us all the history behind the museum and showed us all the most important paintings and exhibits. Seeing David in person was surprisingly emotional and he is amazing!

Quality of Experience
Guides, Drivers and Staff
Olive and Wine Tasting in Tuscany Countryside
Olive and Wine Tasting in Tuscany Countryside
Italy

This was one of my favourite experiences of our trip. We had such a great group of people on our tour and the 3 wineries we visited were beautiful. We had a great driver and the whole day was amazing. Highly recommend!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat tour along the Amalfi Coast
Boat tour along the Amalfi Coast
Sorrento

We had a private cruise along the Amalfi coast. Our driver spoke little English so he was a little difficult to communicate with but we managed. The itinerary was a little different than what was listed. I wish we got to actually get off the boat in Positano but we just cruised by. We only got 20 mins in Amalfi but we had an amazing lunch in Priano at this restaurant called Il Pirata which the company booked for us in advance. We ended up asking to stay there for an extra hour to swim on a Little Rock beach that was so cute otherwise we werenā€™t sure if we were going to get to swim at all.

Quality of Experience
I wish the tour had more stops and the boating time was at a quicker pace.
Guides, Drivers and Staff
Transport
Colosseo and Roman forums adventure
Colosseo and Roman forums adventure
Rome

This was a great tour and our guide was amazing. She had a lot of knowledge and made the tour very interesting. It was so cool to learn of all the history behind the Colosseum and the Forum.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Oct 07, 2024
Hi Veronica,
thank you so much for such a lovely and detailed review, and what lovely photos of you and your dad and sisters!
It took a little work but we made it exactly how you wanted it and so pleased we added the Uffizi and Accademia at the last minute, definitely sounds like you all enjoyed it!
Really sorry you didn't stop in Positano, as you know from a shared scheduled tour we turned it into a private tour for you all, maybe there was some misunderstanding with the skipper, I'm really...
Read more

Hi Veronica,
thank you so much for such a lovely and detailed review, and what lovely photos of you and your dad and sisters!
It took a little work but we made it exactly how you wanted it and so pleased we added the Uffizi and Accademia at the last minute, definitely sounds like you all enjoyed it!
Really sorry you didn't stop in Positano, as you know from a shared scheduled tour we turned it into a private tour for you all, maybe there was some misunderstanding with the skipper, I'm really sorry about that - maybe it was a sign for you to come back to visit Positano and spend more time this side of the pond!

Thanks again for trusting me with your special holiday and I look forward to helping you book your next trip to Italy!

Ciao from Salerno,
Melanie

Amazing Italy trip through kimkim
Italy | Sep 17 - Sep 26, 2024

D
Danielle C.
Newark, NJ | Reviewed on Oct 04, 2024
Our trip to Italy through Kimkim was flawless. Andrea did an amazing job with suggestions, drivers hotel, and tour reservations! Every detail was handled for us. He worked with us to make it just what we wanted. Having someone to reach out to while youā€™re there is so reassuring and he always got back to us quickly with any questions we had. I would highly recommend kimkim when planning any trip. Read more

Our trip to Italy through Kimkim was flawless. Andrea did an amazing job with suggestions, drivers hotel, and tour reservations! Every detail was handled for us. He worked with us to make it just what we wanted. Having someone to reach out to while youā€™re there is so reassuring and he always got back to us quickly with any questions we had. I would highly recommend kimkim when planning any trip.

Hotel Reviews
Hotel Eden Roc Positano
Positano

Great hotel with beautiful rooftop restaurants and pool. Amazing view. Very easy to walk to town

Authenticity & Character
Location
Could easily walk to restaurants and shops
Staff
Almost everyone was amazing. The rooftop bar service was slow. Lunch (salads) took an hour and not worth the wait
Cleanliness & Comfort
We had a suite with a great balcony. Hot tub, plus room for bistro table plus 2 lounge chairs
Hotel Athena Siena
Siena

Hotel Athena is a fine hotel. Just kind of basic. There arenā€™t a lot of options if you want to be within walking distance to town, which is amazing! The shower was awful! No room to move where the shower head is located and thereā€™s only half a door that doesnā€™t go up very high so water literally gets all over the entire bathroom! The breakfast was included but was at most average. The staff was nice

Authenticity & Character
Location
Could walk everywhere
Staff
Cleanliness & Comfort
47 Boutique Hotel
Rome

Great hotel with nice rooftop bar/restaurant in a good location We had a nice room with a private terrace with lots of greenery. We were shocked at how quiet the room was considering being in the middle of a city with traffic and sirens. They had a small gym and a steam room and shower.

Authenticity & Character
Location
Close enough to walk to the colosseum and Trevi Fountain. Vatican was 2 miles but walked along the Tiber river which was beautiful and quicker than Uber. (Lots of traffic)
Staff
Cleanliness & Comfort
Activity Review
Half-day private boat exploration of the Amalfi Coast
Half-day private boat exploration of the Amalfi Coast
Italy

The boat tour was great! Beautiful views and Franco was awesome. Brought us snacks and drinks and made the trip fun and special. We stopped and swam and also went to Amalfi for quick stop(very crowded and touristy). We stayed in Positano which is beautiful. Would highly recommend the private tour. The boat was amazing too!

Quality of Experience
Guides, Drivers and Staff
Franco had a great personality and was interesting and fun
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 05, 2024

Thank you very much for this useful review and for travelling with us.

Hello;Would like to mention the 2 drivers w...
Italy | Sep 20 - Oct 3, 2024

Mary-Ann
Mary-Ann L.
Canada | Reviewed on Oct 04, 2024
Hello; Would like to mention the 2 drivers we had on this past trip, who were excellent. Unfortunately both names escape me. Secondly, the guide that took us through Pompeii was also excellent. The trip was made special by the KimKim team and their guides, drivers etc. All well planned out and were there for us every step of the way. Highly recommend KimKim to anyone travelling to Europe. Thanks for making this trip so special. Mary-Ann Labrie Read more

Hello;

Would like to mention the 2 drivers we had on this past trip, who were excellent. Unfortunately both names escape me. Secondly, the guide that took us through Pompeii was also excellent. The trip was made special by the KimKim team and their guides, drivers etc. All well planned out and were there for us every step of the way.

Highly recommend KimKim to anyone travelling to Europe.

Thanks for making this trip so special.

Mary-Ann Labrie

Hotel Reviews
Casa Amorino B&B
Minori

Casa Amorino has a lovely garden and breakfast area. Breakfast was nicely prepared each morning with a good cup of coffee, juices, fruit basket, bacon and eggs. The room had its shower stall in the main part of the room instead of the bathroom which we worked around. Location was also excellent as no car noise could be heard.

Authenticity & Character
Location
no car traffic noise
Staff
Cleanliness & Comfort
Bettoja Hotel Mediterraneo
Rome

Hotel is beautifully located in terms of access to the main train station. Close to a number of good museums as well.

Authenticity & Character
Location
Staff
attentiveness to their clients and lack of friendliness
Cleanliness & Comfort
the rooms were very comfortable and well appointed. the hotel overall was spotless and well maintained
Local specialist: Maria Grazia Rubino
Maria Grazia
Maria Grazia Rubino
Local specialist in Italy | Replied on Oct 04, 2024

Hello Mary-Ann,
Thank you for your wonderful review! Weā€™re delighted to hear that your experience with our Storywalking team, including the drivers and guide, made your trip so special.
We always work with our trusted guides and drivers to ensure the best possible experience for our travelers, and we'll pass along your kind words to them!
our feedback is greatly appreciated, and we look forward to assisting you with future adventures.
Warm regards,
Maria

KimKim Review
Italy | Sep 14 - Sep 30, 2024

Randall
Randall D.
Canada | Reviewed on Oct 03, 2024
1. Alexandro the driver in Tuscany was superb. He was very friendly and helpful and always seemed happy to go above and beyond what was required. When he dropped us at the hotel in La Spezia he made sure we could get in. He should meet us with a sign with our name so he is easy to find when we first met him at the train station in Florence. 2. The guide, Elena, to the Uffizi gallery in Florence was wonderful. She was friendly and very knowledgeable and made the viewings much more meaningful... Read more

1. Alexandro the driver in Tuscany was superb. He was very friendly and helpful and always seemed happy to go above and beyond what was required. When he dropped us at the hotel in La Spezia he made sure we could get in. He should meet us with a sign with our name so he is easy to find when we first met him at the train station in Florence.

2. The guide, Elena, to the Uffizi gallery in Florence was wonderful. She was friendly and very knowledgeable and made the viewings much more meaningful than if we had been alone.

3. We should be instructed to have a cell phone with an Italian number or have roaming on our phone as it seems to be vital to communicate

4. We should be forewarned of hotel tourist taxes.

5. The First Hotel in La Spezia was not good. It is an electronic check in. There is no front desk. Your instructions were to go to the front desk and have them arrange a taxi. We tried calling the hotel and listened to a recording telling us that the next available operator would take our call. It then hung up. We tried several times as we also wanted to report that the air conditioning did not work. It made for a very uncomfortable two nights. It would appear that this hotel was not vetted before booking us there.

6. We also tried calling the 24 hour number for EspĆ­ritu and could not get an answer.

7. The driver who picked us up at the Naples train station was very difficult to find. Our train was approximately 15 minutes late. I naively assumed the driver would know this. When we got off the train there were approximately 10-12 people standing in the arrivals area with name cards. None had our names. We tried to call the number given in the Trip Plans app but it did not work at all. We looked around for a while and then contacted the EspĆ­ritu person via messenger. He sent us the location of the driver. As we were unfamiliar with the area we had great difficulty finding him. We had to message the EspĆ­ritu person several times. It seemed that it was somehow our job to find the driver rather than the other way around. When we finally found the driver, I asked him why he hadnā€™t been at the arrivals area. He said that instruction was not in his contract. He seemed to feel that it was our fault that he had to wait an hour. He was not aware that the train had been delayed which he could easily have known if he had gone inside and checked the arrivals board.

8. The hotel in Pompei was very nice!

9. The guide to Pompei and Herculaneum, Viviana, did an excellent job of showing us the important parts and explaining the history of the locations.

10. The hotel in Sorrento was good. The location allowed us to easily walk to where we wanted. There was difficulty finding our driver when it was time to leave Amalfi. He initially went to the incorrect location. He was then trying to call an incorrect number. We had earlier informed our EspĆ­ritu contact of the only number that should be used to reach us while we were in Italy. We naively assumed that he would pass along that information to all of our upcoming drivers, guides, etc. When we learned that our Amalfi driver was still using the incorrect number, we made the effort to instruct our EspĆ­ritu contact to make sure that he passed on that piece of information.

11. Some of the drivers often did not display the level of service we expected from a KimKim trip.

12. The trip to Capri was enjoyable although we found it to be very crowded in most areas.

13. The exclusive guide (Francesca) on our first night in Rome was very good and provided an excellent tour and historical background on some major sights.

14. The colosseum and Roman Forum were very interesting and the guide, Manny, was very good. He was very knowledgeable and was able to answer all of our questions.

15. The gastronomical tour went very well. Our guide kept the tour interesting by giving us commentary on the food we were eating as well as the history of the places we went. It would have been better if she had introduced herself as we never learned her name.

16. The Vatican including the Sistine Chapel and St Peterā€™s Basilica are amazing but very crowded. Our guide hurried us through and had poor English. The radios we were given for the tour were not very good quality. She also did not introduce herself.

17. The location of our hotel in Rome was central to the places we visited and so was a good selection.

18. In every case on this trip where we had to meet a guide it would have been helpful if we knew the name of the guide and/or the tour company in advance. Several times we had to ask various guides if we were supposed to be with them. They would usually ask us for a registration number which we did not have.

19. When we investigated this trip with KimKim we were quoted a price which we agreed to pay. Later, we requested that additional items be added to the trip and were quoted an additional cost. We agreed to the quoted price. When we attempted to make a payment, the cost was found to have increased by $50 with no explanation. When we queried the additional cost, we found that the price had risen by another $6.52. A rather poor explanation was given for the price increase. Then the $6.52 disappeared but the additional $50 remained. We are very disappointed by this lack of professionalism. When we are quoted a price and agree to it, that is the price we expect to pay. This sudden switching of prices leaves us with a very bad impression of KimKim. If a mistake was made in the original price quote, it is too late to make a change. A professional organization would know this fact and ensure that the error was kept within KimKim. Because of this fact, there is little chance that we will choose KimKim services in the future or that we will recommend KimKim to others.

Hotel Reviews
La Spezia by The First
La Spezia

Very difficult to get into. No front desk. No person on duty. Impossible to reach anyone.

Authenticity & Character
Better signage
Location
Staff
It would have been helpful if there were staff.
Cleanliness & Comfort
The air conditioning did not work and the phone number of the hotel answered with a recorded message and then hung up.
Hotel del Sole
Pompei

Excellent hotel. A spacious room. A great location.

Authenticity & Character
Lovely and roomy with great decor.
Location
Close to the Pompei ruins
Staff
Friendly and helpful.
Cleanliness & Comfort
Hotel del Mare
Sorrento

Great location within easy walking distance of everywhere we wanted to go. This hotel caters to the North American traveller.

Authenticity & Character
Location
Staff
Helpful and always available.
Cleanliness & Comfort
Hotel Navona Colors
Rome

We did not stay at this hotel.

Activity Reviews
Visit of Uffizi Gallery with an Art Historian
Visit of Uffizi Gallery with an Art Historian
Florence

A superb guide who knew the gallery and its art intimately.

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver was superb
Tuscan Day Trip to Siena and San Gimignano with  Lunch & Wine Tasting
Tuscan Day Trip to Siena and San Gimignano with Lunch & Wine Tasting
Italy

The towns are nice and worth a visit. The wine at the vineyard was mediocre.

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting and Typical Tuscan Lunch in San Gimignano
Wine Tasting and Typical Tuscan Lunch in San Gimignano
Italy

Lunch was good but the wine was mediocre

Quality of Experience
A better winery
Food
Guides, Drivers and Staff
Transport
Cinque Terre Sunset Cruise & Aperitif
Cinque Terre Sunset Cruise & Aperitif
Cinque Terre

A great experience. It included swimming in the Mediterranean and barbecued prawns and swordfish prepared on the boat. One of the best meals of the entire trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Visit to Pompeii with Archeaologist
Guided Visit to Pompeii with Archeaologist
Italy

A fascinating place with a tremendous amount of history learned. A knowledgable guide.

Quality of Experience
The guide observed that a cruise ship had docked that day and reversed the order of our excursion so that we were not so crowded.
Guides, Drivers and Staff
Transport
Amalfi Coast Sunset Cruise
Amalfi Coast Sunset Cruise
Italy

This was probably a great cruise for most but the sea was quite rough that day which made me seasick

Quality of Experience
Guides, Drivers and Staff
Transport
After the trip the driver who came to pick us up went to the wrong location. He was trying to reach us at a number that was no longer in service even though we had instructed the trip organizer of the only correct number that should be used.
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Colosseum & Roman Forum Visit: Arena Access, Gladiators Gate & Ancient City
Rome

A good guide although we had difficult finding him as the meeting point is for several different tour groups and we were not given any information as to the name of the company or person leading the tour. The colosseum and Roman Forum are very interesting to see although both are quite crowded.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked
Guided Visit: Vatican Museums & Sistine Chapel
Guided Visit: Vatican Museums & Sistine Chapel
Rome

These are both amazing places but very crowded. We were rushed through much of the museums and did not get much time to appreciate all that was there to see. The Sistine Chapel is so crowded that it is difficult to move.

Quality of Experience
Guides, Drivers and Staff
Our guide did not introduce herself and spoke poor English. The radio transmitter/receiver systems we were given to use so that we could hear her explanations and instructions were poor quality.
Transport
We walked.
Exclusive Private Guided Visit of Rome Highlights
Exclusive Private Guided Visit of Rome Highlights
Rome

An excellent guide. On this occasion we were told the name of the company that was providing the tour and the guide met us at the designated location with a sign indicating who she was.

Quality of Experience
Guides, Drivers and Staff
Transport
We walked.
Campo deā€™ Fiori, Jewish Ghetto and Trastevere Food Experience
Campo deā€™ Fiori, Jewish Ghetto and Trastevere Food Experience
Rome

Once again we were not given any information as to who our guide was or what company was providing the tour which made it difficult to find our guide.

Quality of Experience
Food
An interesting set of foods in various locations made this a worthwhile experience.
Guides, Drivers and Staff
Our guide was wonderful as she gave us history lessons of the areas we visited as well as the food we were eating. She did not introduce herself.
Transport
We walked.
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Oct 20, 2024
Hi Mary and Randall, thank you for taking time to write your trip review! It is great to hear that overall you have enjoyed your trip and you were very satisfied with our local Guides and the quality of the tours. I will pass along your kind words to all the team and our GuidesšŸ˜Š I would like to point our that during your stay in Italy, there was always somebody from our team to help you immediately whenever you had any questions or doubts. For urgent situations, we were also available on... Read more

Hi Mary and Randall, thank you for taking time to write your trip review! It is great to hear that overall you have enjoyed your trip and you were very satisfied with our local Guides and the quality of the tours. I will pass along your kind words to all the team and our GuidesšŸ˜Š

I would like to point our that during your stay in Italy, there was always somebody from our team to help you immediately whenever you had any questions or doubts. For urgent situations, we were also available on our emergency phone number which is reachable 24/7. I am sorry to hear that, in spite of that, on some occasions, you were having difficulties in finding the Guide or the driver.

As for the hotel in La Spezia, we wish you could have informed us that there were problems with the check-in and your room so we could search for an alternative, we would gladly have done so.

In your final travel document, under the section "Important information" we made sure to write information about the city/ tourist tax that is paid to the Municipality of the city you are visiting and helps to maintain cleanliness and safety. The city tax payment does not depend on KimKim or Espiritu travel.

As for the extra activities that you added to the itinerary a couple of days before the trip, there has been added a unique service fee that includes our custom itinerary designā€Æ, 24x7 support throughout your journey, operational and logistical support and our personal advice for what you might need while travel.

It was a real pleasure to be a small part of your journey and help you organise your Italian vacation! Thank you for choosing the KimKim and EspĆ­ritu Travel! šŸ˜Š

Italy Trip for our 40th Anniversary
Italy | Sep 18 - Sep 29, 2024

Thomas
Thomas K.
Mooresville, NC | Reviewed on Oct 02, 2024
Our trip was fabulous! All of the hotels were really nice and their locations were close to all the attractions. Our tour leaders were great, and very knowledgeable on the subjects at hand. All of our transfers were on time, and the drivers were very cordial. All of the sites that Martina suggested were great, and we loved the different wineries she selected for us to visit. We would definitely use kimkim again in the future. Read more

Our trip was fabulous! All of the hotels were really nice and their locations were close to all the attractions. Our tour leaders were great, and very knowledgeable on the subjects at hand. All of our transfers were on time, and the drivers were very cordial. All of the sites that Martina suggested were great, and we loved the different wineries she selected for us to visit. We would definitely use kimkim again in the future.

Activity Review
Private boat tour of Cinque Terre
Private boat tour of Cinque Terre
Cinque Terre

This boat tour was one of our favorite activities of our whole trip. Our host was great, knew the area well, and his English was perfect. He even had bread, pesto, and wine made by his neighbor on the boat for us and it was all exceptional!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Martina Venturi

amazing Italy experience. ...
Italy | Sep 18 - Sep 28, 2024

Andrea
Andrea S.
Newark, NJ | Reviewed on Oct 02, 2024
Susan and I had an amazing Italy experience. Our guides were so knowledgeable and very friendly. We were extremely lucky to have beautiful weather during our trip. All the excursions were so wonderful! The only thing I was taken back by was the amount of people in the Colosseum and the Vatican- it was difficult to listen to the guide, take pictures and stay with the group. But, I guess thatā€™s to be expectedā€¦ The only suggestion I have- would be to make visitors aware if they are going to the... Read more

Susan and I had an amazing Italy experience. Our guides were so knowledgeable and very friendly. We were extremely lucky to have beautiful weather during our trip. All the excursions were so wonderful! The only thing I was taken back by was the amount of people in the Colosseum and the Vatican- it was difficult to listen to the guide, take pictures and stay with the group. But, I guess thatā€™s to be expectedā€¦ The only suggestion I have- would be to make visitors aware if they are going to the Vatican/Sistine Chapel, that they need to cover their shoulders and knees šŸ˜Š..
I want to Thank you again, Francesco, for such an awesome adventureā£ļøšŸ‡®šŸ‡¹

Hotel Review
Trevi Collection Hotel
Rome

Very helpful staffā€¦Amazing breakfastā€¦Great view

Authenticity & Character
Staff and views
Location
You are steps away from the Trevi Fountain and Spanish Steps
Staff
Cleanliness & Comfort
Activity Reviews
Private Gondola Ride
Private Gondola Ride
Venice

Just a wonderful way to go through the back alleys

Quality of Experience
Guides, Drivers and Staff
On his phone the majority of time
Transport
Murano, Burano and Torcello Excursion
Murano, Burano and Torcello Excursion
Venice

Love, love, loved visiting all 3 islands

Quality of Experience
The guide was super! Walking through the streets, visiting the shops
Guides, Drivers and Staff
Transport
Pizza and gelato making class
Pizza and gelato making class
Florence

Never made pizza or gelato before. The ingredients were basic, but the end product was delicious!

Quality of Experience
The chefs
Explore Pompeii on the way to Naples
Explore Pompeii on the way to Naples
Italy

Canā€™t believe how much has survived over the centuries. How the people lived, the politics, the businesses and the design of the city.

Quality of Experience
The history
Guides, Drivers and Staff
Anna was a perfect guide and great sense of humor!
Transport
Amalfi Coast experience from Sorrento
Amalfi Coast experience from Sorrento
Sorrento

So much beauty in one place.

Quality of Experience
Guides, Drivers and Staff
Roberto was a great guide- full of history and humor- lived him!
Transport
Capri self guided day-trip with hydrofoil tickets
Capri self guided day-trip with hydrofoil tickets
Sorrento

Beautiful, narrow roads-but they know hiw to maneuver themšŸ˜³

Quality of Experience
Guides, Drivers and Staff
Transport
We didnā€™t crash or get run off the roadšŸ˜‚
Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome

Unbelievable! Glad we had a guide- lots of people going through and lots of steps- wear comfy shoes..

Quality of Experience
Vatican & Sistine Chapel - Small Group Tour
Vatican & Sistine Chapel - Small Group Tour
Rome

Just overwhelmed! The beauty within these walls.

Quality of Experience
Sooo many people- felt rushed and stressed
Guides, Drivers and Staff
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Oct 15, 2024
Ciao Andrea, Hi Susan Thank you so much for sharing your wonderful experience! Iā€™m really happy to hear that you and Susan had an unforgettable trip here in Italy. Itā€™s great to know you enjoyed our excursions and were blessed with such beautiful weather throughout! šŸŒž I completely understand your point about the Colosseum and Vatican; they are indeed busy places, but Iā€™ll keep your feedback in mind to make the experience even smoother. Thanks also for sharing the beautiful photos, they... Read more

Ciao Andrea, Hi Susan

Thank you so much for sharing your wonderful experience! Iā€™m really happy to hear that you and Susan had an unforgettable trip here in Italy. Itā€™s great to know you enjoyed our excursions and were blessed with such beautiful weather throughout! šŸŒž

I completely understand your point about the Colosseum and Vatican; they are indeed busy places, but Iā€™ll keep your feedback in mind to make the experience even smoother.

Thanks also for sharing the beautiful photos, they were a joy to see! I hope to welcome you back for another Italian adventure soon.

Warm regards,
Francesco šŸ˜Š

Unforgettable trip!
Italy | Sep 17 - Sep 30, 2024

K
Kyla N.
Chicago, IL | Reviewed on Oct 01, 2024
Vincenzo and Gabriele were fantastic! Very responsive and easy to deal with. Their help in organizing the tours, train rides and pick-ups/drop-offs was great. However, their ability to find and curate the right accommodations for our needs/wants was tremendous - we loved every hotel we stayed in - it was exactly what we wanted :) Thank you! Read more

Vincenzo and Gabriele were fantastic! Very responsive and easy to deal with. Their help in organizing the tours, train rides and pick-ups/drop-offs was great. However, their ability to find and curate the right accommodations for our needs/wants was tremendous - we loved every hotel we stayed in - it was exactly what we wanted :) Thank you!

Hotel Reviews
Hotel Il Guelfo Bianco
Florence

The Hotel Il Guelfo Bianco in Florence was lovely with a large room featuring a beautifully frescoed ceiling. The bed was very comfortable, the breakfast was nice, and it was within walking distance of the city center, making it very convenient. Easy access for taxis was an added bonus. Everything worked well, including the elevator and shower. Overall, it was a great stay with no complaints.

Hotel Miramare
Sorrento

Hotel Miramare on the Amalfi Coast offered a stunning view from the terrace, which we absolutely loved. We enjoyed leisurely evenings on the deck with takeout. It was quite a distance from the center of Sorrento, about a 25-minute walk with some hilly parts and limited sidewalks. It didn't deter us, but it's something to be aware of. The hotel met our expectations for a relaxing stay.

Relais Vignale & Spa
Radda in Chianti SI

Relais Vignale & Spa in Tuscany provided a fantastic view and a charming room with a little terrace. However, their restaurant was overpriced and underwhelming. Despite the dining disappointment, the overall experience in the hotel and Radda town was positive.

La Casa Di Lucio Hotel Relais
matera

La Casa Di Lucio Hotel Relais in Matera was truly special, featuring rooms built into caves. Although carrying luggage across cobbled streets was challenging, the unique room more than made up for it. The location highlighted the historical richness of Matera, making for a memorable stay.

Borgo d'Itria - Trulli Resort
Monopoli

Borgo d'Itria - Trulli Resort was charming, but not quite as spacious as previous accommodations. We faced an issue initially with the air conditioning, but it was resolved promptly. This wouldn't have bother us much, but the room was more compact than expected, lacking a window for air ventilation until the AC was fixed.

Activity Reviews
Visit a traditional lemon grove  & taste local  Limoncello
Visit a traditional lemon grove & taste local Limoncello
Italy

The tour of the lemon grove was enjoyable and family-run, located about a half-hour walk from our hotel. While the setting was lovely, we were caught off-guard by mosquitoes and the tour duration change from one hour in our booking to two hours on the day. However, the opportunity to buy LimĆ³ncello at the end of the tour was great and we really enjoyed it.

Private Gondola Ride
Private Gondola Ride
Venice

The Private Gondola Ride in Venice was a lovely experience, offering views of the city from the water. Unfortunately, the ride was shorter than expected, lasting only 18 minutes despite a 30-minute booking. We're glad we did it, but this mismatch in advertised versus actual duration was a little disappointing.

Local specialist: Vincenzo Granato

What an amazing trip! Our specialist Georgia ...
Italy | Sep 23 - Sep 29, 2024

Lori
Lori K.
Brookhaven, GA | Reviewed on Oct 01, 2024
What an amazing trip! Our specialist Georgia and her team did an awesome job of coordinating all aspects of our trip and satisfying our wishes of great food, adventure, and iconic sites. Our guides Lucia and Alessandro showed us more than the sites ā€¦they shared off the beaten path stops and great stories! Would definitely recommend Kim Kim! Read more

What an amazing trip! Our specialist Georgia and her team did an awesome job of coordinating all aspects of our trip and satisfying our wishes of great food, adventure, and iconic sites. Our guides Lucia and Alessandro showed us more than the sites ā€¦they shared off the beaten path stops and great stories! Would definitely recommend Kim Kim!

Hotel Review
Grand Hotel De La Ville
Sorrento

Beautiful hotel! Walking distance to all of Sorrento. The food and service truly 5 star!

Authenticity & Character
Location
Staff
Our server Antonio made us feel like we were the only guests in the hotel.
Cleanliness & Comfort
Activity Reviews
 Neapolitan Street Food & Local Market Experience
Neapolitan Street Food & Local Market Experience
Naples

The tour of Naples was great! We were able to get oriented so that we could easily explore on our own the next day. We werenā€™t prepared for so much fried and dough based foods however

Quality of Experience
Guides, Drivers and Staff
Transport
Vesuvius Volcano Adventure Guided Visit with Lunch and Wine Tasting
Vesuvius Volcano Adventure Guided Visit with Lunch and Wine Tasting
Naples

The experience was amazing! How many people can tell their friends and family they climbed Mt Vesuvius? Our drivers Eddie and ā€œPeppieā€ were awesome!

Quality of Experience
Climbing an active volcano!!!
Food
Great pasta and wine pairing
Guides, Drivers and Staff
Their personalities
Transport
Day Excursion to Capri Island and Anacapri
Day Excursion to Capri Island and Anacapri
Italy

Beautiful experience! Our guide Lucia was amazing! She shared history and stories that made the island come alive! She wanted us to remember our day and had us posing for pictures instead of us taking selfies all day!

Quality of Experience
Lucia!
Guides, Drivers and Staff
Transport
There was a lack of communication regarding who where and when to get our tickets for the ferry to the island. Should have had that information the day before
Explore Sorrento
Explore Sorrento
Italy

Loved Sorrento! Clean, easy to get around, beautiful!

Quality of Experience
Amalfi Coast Sunset Cruise
Amalfi Coast Sunset Cruise
Italy

Due to weather this excursion was cancelled

Private Full Day Amalfi Experience
Private Full Day Amalfi Experience
Italy

Our guide Alessandro was amazing. He knew what we wanted to see and experience and took us to all those special places. He knew we loved to cook and took us to Gargiulo for an olive oil tasting! Another stope was Ceramiche Casola ceramics factory. Lunch at Calajanara Restaurant with a table overlooking the sea was breathtaking. And whatā€™s not to love about Positano?

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid | Replied on Oct 03, 2024

Hi Lori and Tim.

Thank you for sharing this great review and pictures.šŸ˜ It's wonderful to know you had a great experience which is the best reward for our team! Hope we will work together in the future!
All the best,
Giorgia

Andrea was extremely helpful!
Italy | Aug 30 - Sep 8, 2024

D
Denise L.
Newark, NJ | Reviewed on Sep 30, 2024
Andrea was extremely helpful and really understood our requirements. It was very beneficial to have someone in-country to provide immediate assistance, which we did require a few times throughout the trip. He was helpful, as were the drivers and the person people who managed the AirBNB's. All in all, we had a wonderful trip! Read more

Andrea was extremely helpful and really understood our requirements. It was very beneficial to have someone in-country to provide immediate assistance, which we did require a few times throughout the trip. He was helpful, as were the drivers and the person people who managed the AirBNB's.

All in all, we had a wonderful trip!

Hotel Reviews
Colosseum Luxury View Apartment

Our family of 5 adults were very comfortable in this apartment and if was very close to the activities in Rome.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Lucienne

The apartment was in a perfect location. The apartment was clean and well decorated. My only piece of feedback is that for a family of 5 adults, the bedroom with the trundle bed was too small for an adult and the mattress was just adequate. The room is large enough to have a double bed, or if you are going to keep a trundle, get a better mattress and then it should not have a footboard, as tall people do not fit comfortably.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Piazza Bellini & Apartments
Naples

The family style room and the room for 2 were very comfortable and spacious. Staff was friendly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rome Private Guided Walk
Rome Private Guided Walk
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Museum and Sistine Chapel skip the line ticket
Vatican Museum and Sistine Chapel skip the line ticket
Rome

Guide was amazing! We truly enjoyed this tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Museums and Sistine Chapel - private guide
Vatican Museums and Sistine Chapel - private guide
Rome

Our guide was amazing!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum & Roman Forum skip the line ticket
Colosseum & Roman Forum skip the line ticket
Rome

Good to skip the line.

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum and Roman Forum - Private guide
Colosseum and Roman Forum - Private guide
Rome

Tour was good. The original guide was swapped out the last minute, so the meeting place was very confusing.....

Quality of Experience
Guides, Drivers and Staff
Transport
Naples guided walk
Naples guided walk
Italy

Betta was a wonderful guide! She really listened to what we wanted to do, and helped us to get around the city!!

Quality of Experience
Guides, Drivers and Staff
Transport
Winery visit and wine tasting in Pompeii area including light lunch
Winery visit and wine tasting in Pompeii area including light lunch
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pompeii ruin visit with a private guide
Pompeii ruin visit with a private guide
Italy

Knowledgeable and passionate guide! I had been there before, but he opened more doors, and we saw new items of interest.

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Capri Island from The Amalfi Coast - small group
Day trip to Capri Island from The Amalfi Coast - small group
Italy

It was a very rough ride with Jolly Boats and the captain was by himself, so it's extremely difficult to stop, dock and man the boat with just one person. Definitely should have had 2 people managing this boat ride.

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking Class *****
Cooking Class *****
Italy

Chef was very good and the location was fantastic. There is very little cooking involved; we got to prepare the food, but we didn't get to cook it....

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 01, 2024

Thank you very much Denise for your review. We are glad you enjoyed your trip and what you wrote is very useful for keep up with our good job and push us to keep on improving.

Always happy to assist you with future travel plans.

Why travelers love kimkim

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Kimkim has handpicked the worldā€™s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

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Kimkimā€™s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.