Kimkim Trip Reviews for Italy

4.8
Based on 886 ratings
Read 886 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

First overseas trip--KimKIm was excellent!
Italy | Jul 22 - Aug 6, 2024

Patrick
Patrick B.
Canada | Reviewed on Aug 19, 2024
My trip to Italy was my first experience abroad, and I had a great time! Elisa at KimKim was exceptional in her organization and exhibited high service excellence. A couple of minor issues were quickly and uneventfully resolved, and Elisa showed empathy and interest in our experience. The itineraries were terrific, and I learned a lot each day. Elisa responded to questions in a timely manner and I felt well cared-for from her end. I have never used a travel agent before, and this was a... Read more

My trip to Italy was my first experience abroad, and I had a great time! Elisa at KimKim was exceptional in her organization and exhibited high service excellence. A couple of minor issues were quickly and uneventfully resolved, and Elisa showed empathy and interest in our experience. The itineraries were terrific, and I learned a lot each day. Elisa responded to questions in a timely manner and I felt well cared-for from her end.

I have never used a travel agent before, and this was a wonderful experience. I am already thinking about a return trip to Italy, and I will consult with Elisa again!

Local specialist: Elisa Sciabica

We had such an incredible time. It was such a...
Italy | Aug 4 - Aug 10, 2024

E
Erin D.
Newark, NJ | Reviewed on Aug 19, 2024

We had such an incredible time. It was such a relief to know KimKim had coordinated the logistics perfectly - we really didn't have to worry about a single thing. We absolutely loved spending time with Beatrice in Venice. She made our trip really special. Thanks for everything.

Local specialist: Caterina Belvedere

Dolomiti
Italy | Jul 31 - Aug 8, 2024

Candy
Candy C.
Hong Kong SAR China | Reviewed on Aug 15, 2024

Andrea provided exceptional support in preparation as well as immediate assistance during our travels. His efforts made our trip much smoother and more comfortable. We are truly grateful for having him as our agent thus created wonderful memories in this beautiful country 💚🤍❤️

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Aug 15, 2024

Thank you so much for this wonderful review. It was a pleasure working with you.

Fantastic Trip!
Italy | Jul 30 - Aug 8, 2024

P
Paul M.
North Atlanta, GA | Reviewed on Aug 13, 2024
Our trip took us from Bologna, to Florence, to Rome over 10 days. The itinerary and accommodations provided by Lorenza went off with nothing more than two minor issues noted below, which I offer only as constructive advice. And "Thank You" to Andrea for his real-time support in Rome.
In Bologna, accommodations at Hotel Aemilia were excellent--our favorite place on the trip. The only minor issue in this leg of the trip -- not enough time to enjoy Museo Enzo between arriving by train at...
Read more

Our trip took us from Bologna, to Florence, to Rome over 10 days. The itinerary and accommodations provided by Lorenza went off with nothing more than two minor issues noted below, which I offer only as constructive advice. And "Thank You" to Andrea for his real-time support in Rome.
In Bologna, accommodations at Hotel Aemilia were excellent--our favorite place on the trip. The only minor issue in this leg of the trip -- not enough time to enjoy Museo Enzo between arriving by train at Modena Centrale, and catching the shuttle bus to Museo Ferrari (40 minutes total were allowed, including time to walk to/from the Museo and train station. Too short. I missed the shuttle bus and took a taxi from Modena to Maranello so I could enjoy the Enzo museum). We also had a day trip to tour and sample parmigiano/reggiano, prosciutto, and balsamic vinegar in Emilia-Romagna. A real treat to have a private tour guide (there, and in every city we visited)-- we HIGHLY recommend this format. All of our tour guides were super-knowledgeable, fun, patient, etc.
Florence was our favorite place--SO much history. One highlight was our tour of the Chianti region (the only group tour we had, and there were only 11 of us in total, so no issue). Drinking wine and eating great food makes for quick fun together! Would go back to Florence and the Tuscany region without any hesitation. Accommodations there were excellent at Hotel Garibaldi Blu--very quaint, right near the train station but very quiet inside.
Rome was a whirlwind. Accommodations at Hotel Navona Colors were comfortable but a notch down from the other places we stayed. Private tour guide was absolutely, positively worth it! The only concern on this leg was actually in Frankfurt, our one stop on the trip home. We had 1 hr 20 min between our scheduled arrival in Frankfurt, and departure from there to Raleigh/Durham. Rome flight was 20 min late arriving, and then the German border/passport control process was SLOW and CROWDED. We narrowly escaped missing our flight from Frankfurt to Raleigh/Durham, being the last two persons on board. For a transatlantic trip, we like to avoid cutting this so close!

I would recommend KimKim, and Lorenza, without hesitation. THANK YOU for making our first trip to Italy memorable, and we are certain to return there soon. Ciao!

Hotel Reviews
Phi Hotel Emilia
Bologna

We stayed here due to business at the Department of Veterinary Sciences, which is within walking distance of the hotel. Breakfast was excellent! The two are located in Ozzano, just East of Bologna, which is a small town. When put into this context, Phi Hotel was fine. Ratings below reflect the context.

Authenticity & Character
Location
Staff
Some of the staff at the front desk were courteous--others, not so much.
Cleanliness & Comfort
No problems in this respect. Typical tiny Euro shower!
Hotel Garibaldi Blu
Florence

Great location, friendly and informative staff, quiet. Breakfast was excellent. Clean and spacious bathroom.

Authenticity & Character
Neat decor, calm, some funky figures in the public spaces (batman, captain america, etc.)
Location
Close to everything.
Staff
Cleanliness & Comfort
Hotel Navona Colors
Rome

Not as endearing as other places we stayed. Not bad at all, but not a hotel that we'd put on the top of our list. The room itself was fine but the breakfast, and caffe area, were not as good as others.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Food day including Balsamic Vinegar, Parma ham and Parmigiano Reggiano - from Bologna
Food day including Balsamic Vinegar, Parma ham and Parmigiano Reggiano - from Bologna
Italy
Quality of Experience
Food
Everything.
Guides, Drivers and Staff
Private, guided tours are the way to go.
Transport
Wine and food tour in Florence
Wine and food tour in Florence
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Chianti Full Immersive Wine & Olive Oil Experience from Florence (small group)
Chianti Full Immersive Wine & Olive Oil Experience from Florence (small group)
Florence
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colosseum and Roman Forum - Private guide
Colosseum and Roman Forum - Private guide
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Rome Private Guided Walk
Rome Private Guided Walk
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Visit to the Museum and Ferrari Factory
Visit to the Museum and Ferrari Factory
Italy

Fabulous, especially the Enzo museum. The two museums are complementary, not duplicative. A must-see for Ferrarista, car nuts and F1 fans.

Quality of Experience
Guides, Drivers and Staff
Transport
Florence private guided walk including Accademia Gallery
Florence private guided walk including Accademia Gallery
Florence

Outstanding. Our private guide was native to Florence and was fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
Accademia Gallery - skip the line entrance
Accademia Gallery - skip the line entrance
Florence

Once you see for yourself the lines to get in without a Skip The Line ticket, you'll know!

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum & Roman Forum skip the line ticket
Colosseum & Roman Forum skip the line ticket
Rome

It would be crazy not to get a Skip the line ticket!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorenza Cannarsa

Wow...
Italy | Jul 26 - Aug 5, 2024

Jessica
Jessica B.
Ashburn, VA | Reviewed on Aug 13, 2024
Wow.. what an amazing trip to Italy all thanks to Luca!! He helped plan an action-packed trip with just the right amount of relaxation. From Florence to Sorrento to Rome, Luca helped curate the perfect itinerary that included tours, a cooking class, and a boat ride to Capri. The private transfers to and from the airports/ train stations eased our minds so much in knowing there was a ride waiting for us. Luca was a DREAM to work with and answered all our silly questions, helped when we were in... Read more

Wow.. what an amazing trip to Italy all thanks to Luca!! He helped plan an action-packed trip with just the right amount of relaxation. From Florence to Sorrento to Rome, Luca helped curate the perfect itinerary that included tours, a cooking class, and a boat ride to Capri. The private transfers to and from the airports/ train stations eased our minds so much in knowing there was a ride waiting for us. Luca was a DREAM to work with and answered all our silly questions, helped when we were in a bind, and gave some amazing recommendations. I wasn’t sure exactly what to expect, but can honestly say it exceeded my expectations and I will 100% use kimkim again.

Hotel Review
Palazzo Starace
Sorrento

The staff was AMAZING- so helpful, gave food recommendations and the best bubbly personalities. Was super clean and the location was everything. So easy to access the downtown and walk to the beach. Couldn’t speak highly enough!

Authenticity & Character
The staff!!! The yummy breakfast!!!
Location
Extremely central… perfect location for all ages
Staff
Some of the kindest people
Cleanliness & Comfort
Very clean, always smelt nice.
Activity Reviews
Tuscan Cooking class and S.Lorenzo Market
Tuscan Cooking class and S.Lorenzo Market
Florence

One of our FAVORITE activities. Step-by-step directions for how to make two different pasta dishes and homemade tiramisu. We are already buying the ingredients to re-create this activity for our families at home! Alice was the best teacher ever. Cannot speak highly enough.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Capri and the Sorrentine Peninsula by boat
Capri and the Sorrentine Peninsula by boat
Italy

SO fun!! Get to jump into water, enjoy beverages, and see the island by water. It’s gorgeous and completely exceeded our expectations. The boat ride was a highlight of our trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Luca D'Arcangelo
Luca
Luca D'Arcangelo
Local specialist in Rome | Replied on Aug 26, 2024
Hi Jessica!
Thank you so much for your kind words and for taking some time to share your experience! 😍
It was my pleasure to help you and your friends planning this amazing trip to Italy, and I'm thrilled and extremely happy to see that you enjoyed it! I was sure you would enjoy the cooking class and have real fun! And what about Capri? It was a true not-to-miss spot and I can't really imagine how much you liked it 😍 Thank you for all your feedback, it is super appreciated and helps us... Read more

Hi Jessica!
Thank you so much for your kind words and for taking some time to share your experience! 😍

It was my pleasure to help you and your friends planning this amazing trip to Italy, and I'm thrilled and extremely happy to see that you enjoyed it! I was sure you would enjoy the cooking class and have real fun! And what about Capri? It was a true not-to-miss spot and I can't really imagine how much you liked it 😍

Thank you for all your feedback, it is super appreciated and helps us understand what to offer our future clients and where to improve! I am super happy you liked the centrally located hotels and could enjoy the best of each city staying there! I hope you have already prepared some of the dishes you learned to do during the cooking class, I would love to taste them! 😉

Thank you again for your trust and for choosing us to help with your trip!
Should you plan another trip, I would love the opportunity to assist you once more and make your new trip unforgettable!!

Sincerely,
Luca

Day in Rome
Italy | Aug 10 - Aug 11, 2024

Dan
Dan V.
Clermont, FL | Reviewed on Aug 12, 2024
Everything was perfect. Our hotel in Rome was spectacular and the location was perfect. Valeria and IIaria were the best!! The transportation they arranged worked out perfectly and the tour in Rome was fantastic. Thank you so much for a perfect ending to our Mediterranean Cruise. Read more

Everything was perfect. Our hotel in Rome was spectacular and the location was perfect. Valeria and IIaria were the best!! The transportation they arranged worked out perfectly and the tour in Rome was fantastic. Thank you so much for a perfect ending to our Mediterranean Cruise.

Hotel Review
47 Boutique Hotel
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
 Private Colosseum, Forum Tour & Palatine hill
Private Colosseum, Forum Tour & Palatine hill
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Aug 13, 2024

Hi Dan,
Thank you for your kind words. I'm so glad to hear that Rome was the perfect ending to your cruise!

Next time, I'm sure your daughter will love spending more days exploring our country. Ilaria and I would be more than happy to assist you with everything.

Looking forward to seeing you again in Italy,
ciao valeria

Spectacular first experience to Rome and Sorrento/Amalfi
Italy | Aug 4 - Aug 11, 2024

Jeff
Jeff W.
Dallas, TX | Reviewed on Aug 12, 2024
Our trip was spectacular. It was incredibly well organized, custom to our preferences, and the entire team was attentive throughout our trip. I couldn't have asked for a better experience with them. Even during the trip when flights were canceled, this team was always available and made necessary transportation changes to keep our trip on track. All of our interactions and tours were an A+. We did everything from rooftop tours, the Vatican, the Colosseum, Wine Country/Small towns outside... Read more

Our trip was spectacular. It was incredibly well organized, custom to our preferences, and the entire team was attentive throughout our trip. I couldn't have asked for a better experience with them. Even during the trip when flights were canceled, this team was always available and made necessary transportation changes to keep our trip on track. All of our interactions and tours were an A+. We did everything from rooftop tours, the Vatican, the Colosseum, Wine Country/Small towns outside of Rome. I would ABSOLUTELY recommend this wonderful company and will use them again!!!!

Hotel Reviews
Hotel La Minervetta

Honestly, one of our favorite hotels that we have ever stayed in. This was an incredible mix of the well-appointed high-level hotel with the charmed mix of Bread and Breakfast. A very limited number of total rooms made it feel incredibly personal. Our room and view were unbeatable. We had an unobstructed view of the entire bay. Everyone working remembered you by name and was extremely courteous and happy to see you. Incredible homemade Italian-style breakfast and Happy Hour charcuterie tables were out every day. The pool was RIGHT on the ocean, with arguably the best view in all of Sorrento. We had private steps down to the marina, shops, restaurants, and beach clubs. The style and decor were incredible. It has been featured in numerous travel magazines etc. This is a can't-miss stay. It elevated our entire experience of our spectacular trip!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Capo d'Africa—Colosseo
Rome

Fine. It checked every box for a city hotel. It didn't have anything great, but nothing terrible. Food was below average for this nice of a place. The bathroom was below average. The location to the Colosseum and Forum was exceptional. The room was average. If we were to stay in Rome again, we would stay elsewhere.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Early Morning Vatican Tour
Private Early Morning Vatican Tour
Rome

Leah was INCREDIBLE! She absolutely made this tour!!!!!!! Livtours

Quality of Experience
Guides, Drivers and Staff
This was the best part! Lea/Leah was what made the tour so incredible.
Transport
N/A. none provided.
Frascati Tour: Enjoy Wine Tasting & Visit "Castelli Romani" area
Frascati Tour: Enjoy Wine Tasting & Visit "Castelli Romani" area
Italy

Incredible. Unexpected, because we knew the least about what this entailed prior to our trip.

Quality of Experience
Guides, Drivers and Staff
Carlo was incredible!
Transport
Seamless!
Local specialist: Jessica Proietti
Jessica
Jessica Proietti
Local specialist in Italy | Replied on Aug 13, 2024

Hi Jeff,
Thank you for taking the time to review us! We understand that challenges can arise during international travel, which is why we offer 24/7 support to ensure you don’t miss a moment of your Italian experience. We hope to see you again soon!
Arrivederci until next time!

Truly the trip of a lifetime!
Italy | Jul 22 - Aug 6, 2024

Elio & Jenn
Elio & Jenn Q.
Canada | Reviewed on Aug 12, 2024
Truly the trip of a lifetime! Elisa was incredible. She listened to what we wanted, took care to plan every detail and was super responsive with any questions both before and during our trip. Planning for 11 people across 3 families is a challenge, but Elisa and the KimKim team made it look easy! Read more

Truly the trip of a lifetime! Elisa was incredible. She listened to what we wanted, took care to plan every detail and was super responsive with any questions both before and during our trip.

Planning for 11 people across 3 families is a challenge, but Elisa and the KimKim team made it look easy!

Activity Reviews
Rialto Market & Cicchetti Food Tour
Rialto Market & Cicchetti Food Tour
Venice

The food was spectacular and our guide Frederico was amazing! He had great stories, knew so much about the area and treated us to some of the most amazing dishes.

Quality of Experience
Milano Aperitivo Street Food Tour
Milano Aperitivo Street Food Tour
Milan

Our tour guide genuinely went above and beyond!

Quality of Experience
Local specialist: Elisa Sciabica

Our two weeks in Italy
Italy | Jul 27 - Aug 10, 2024

E
Erika N.
Columbia, MD | Reviewed on Aug 11, 2024
It was wonderful to have a driver waiting for us after we go off the train in Italy. We traveled from Rome, to Venice, to Florence, to Naples and back to Rome all via train. The trips that were set up were great and the hotels picked were awesome as well. We spent 2 great weeks in Italy doing and seeing the the most awesome sights! Read more

It was wonderful to have a driver waiting for us after we go off the train in Italy. We traveled from Rome, to Venice, to Florence, to Naples and back to Rome all via train. The trips that were set up were great and the hotels picked were awesome as well. We spent 2 great weeks in Italy doing and seeing the the most awesome sights!

Activity Reviews
Express Colosseum Tour
Express Colosseum Tour
Rome

This was a great tour and our guide was very informative. I would have like for her to continue with us into the forum area as well, but she just tour the colosseum with us. The colosseum tour in my opinion needs a guide to explain all of the history you are seeing.

Quality of Experience
Guides, Drivers and Staff
very informative
Private Vatican Guided Tour
Private Vatican Guided Tour
Rome

Our guide was an archeologist and she was awesome. So knowledgeable. A guide is a must in my opinion through the vatican and the basilica.

Quality of Experience
Guides, Drivers and Staff
Gelato & Pizza Making Class
Gelato & Pizza Making Class
Rome

This was so fun and a must! Our twins are 13 (boy/girl) and we enjoyed it as much as they did!

Quality of Experience
Capri Island & Grottos Boat Tour from Sorrento
Capri Island & Grottos Boat Tour from Sorrento
Sorrento

This was great but a long day. Four hours in Capri is a lot as it is a very crowded location. I am glad however, we had the opportunity to see it and shop and eat there. Loved the time we were able to swim in the different locations.

Quality of Experience
Guides, Drivers and Staff
Amalfi Coast Boat Tour From Sorrento
Amalfi Coast Boat Tour From Sorrento
Sorrento

This was a great experience as well. Just the right amount of time in Positano and Amalfi (1.5 hrs in each) and the swimming was a must as well and so fun.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Eirini Sadek
Eirini
Eirini Sadek
Local specialist in Athens | Replied on Aug 20, 2024

Hello Erika!
Thank you so much for this kind review!
I am so happy to hear that you had a wonderful time.
I hope I will have the pleasure of working with you again in the future

Until next time, I wish you all the best and safe travels!
Eirini

Unbelievable service all over Italy
Italy | Aug 4 - Aug 10, 2024

Diane
Diane L.
Newark, NJ | Reviewed on Aug 11, 2024
The entire trip was incredible, from Rome to Florence to the gorgeous golf resort, Castelfalfi! Beatrice met us at the airport and gave us so much assistance, navigating us through the busy terminal. First class service all the way. A special treat was our tour guide Gianluca, who was constantly telling us little tidbits about the city as we traveled on his golf cart tour. He captured great pictures of us around the city in various locations. Our day at Marco Simone Golf Course and Club was... Read more

The entire trip was incredible, from Rome to Florence to the gorgeous golf resort, Castelfalfi! Beatrice met us at the airport and gave us so much assistance, navigating us through the busy terminal. First class service all the way. A special treat was our tour guide Gianluca, who was constantly telling us little tidbits about the city as we traveled on his golf cart tour. He captured great pictures of us around the city in various locations. Our day at Marco Simone Golf Course and Club was fabulous. The staff there attended to our every need. Beatrice led us to the train station and didn’t leave us until we were on our train. In Florence, we were met by Ms Lucia who led us to our new hotel in the heart of Florence. Our tour guide there, gave us a great three hour tour thru the city, visiting Michaelango’s David along the way. When it was time to leave Florence we were driven to the Castelfalfi resort. A little glitch with the transportation arose, but the hotel notified us there would be a fifteen minute delay, due to an emergency car repair. A new driver promptly arrived and led us thru the Chianti region as we went on a wine tasting tour and led to a fabulous lunch where we met a world famous butcher as he prepared each cut of meat we would taste! Lunch was superb and then we landed at the best resort ever. Castelfalfi not only had a great golf course, it was one of the best places we’ve ever stayed. The views from our room and from the patio and pools were breathtaking.
An amazing trip!! Kimkim delivered quality service. There were no unanswered questions and someone by our side as we traveled to our final destination- Amalfi. They even arranged our destination to coordinate with family members, so we would all arrive at the second week of our trip at the same time. I highly recommend kimkim to anyone traveling outside the country!!

Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Oct 23, 2024

Ciao Diane,
Thank you so much for your wonderful feedback! I’m absolutely delighted to hear that you had such an amazing trip and that you appreciated all of our experienced guides and local staff.
I apologize for the small inconvenience with the car, but I’m thrilled that everything else went smoothly. I truly hope to welcome you and your lovely family again soon!
Warm regards,
Caterina

Most incredible Italy/Dolomites trip designed by Andrea
Italy | Jul 31 - Aug 8, 2024

M
Michael C.
Hong Kong SAR China | Reviewed on Aug 09, 2024
We would give 10 stars to Andrea if we could! Using kimkim for the first time and not really knowing what to expect, Andrea listened to our various wishes and constraints, and proceeded to design a super incredible itinerary for us. He was super patient and detailed, and gave us various options, and their pros/cons as well. We had some last minute changes even during the trip, and Andrea was immediately responsive, sorting out our issues for us (like a sudden diversion to retrieve left... Read more

We would give 10 stars to Andrea if we could! Using kimkim for the first time and not really knowing what to expect, Andrea listened to our various wishes and constraints, and proceeded to design a super incredible itinerary for us. He was super patient and detailed, and gave us various options, and their pros/cons as well. We had some last minute changes even during the trip, and Andrea was immediately responsive, sorting out our issues for us (like a sudden diversion to retrieve left behind items!), saving us so much worry.

Andrea is also very experienced around the Dolomiti area, so he knew the best hikes, how hard they were, and gave us detailed instructions to go on the public transport to go around and visit different areas around there (since we didn't self-drive).

We highly recommend Andrea and are very grateful for his advice on this trip of a lifetime!

Hotel Reviews
Apparthotel Germania
Dobbiaco

Hotel is clean, very roomy and in an excellent location, minutes walk away from the train station as well as our favorite restaurant Hans (also recommended by Andrea)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bnb Villa Angelino
Ortisei

The location is really really good - in a pedestrian-only oasis, just minutes away from the main central street of Ortisei. Everything is clean and tidy and in great condition.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Aug 12, 2024

Dear Michael, it was such a pleasure working with you at your itinerary. Your wonderful review is a great reward for me and motivate me and my team to keep up with this job we love.

I will be happy to assist you anytime you need help with travelling.

Top-notch travel experience in Italy
Italy | Jul 25 - Aug 2, 2024

J
Jennifer M.
Chicago, IL | Reviewed on Aug 09, 2024
So many wonderful things to write about! We loved each of our tour guides, and appreciated their knowledge and friendliness. Of all the tours, the e-bike tour in Florence was our favorite. Cecelia was so fun! We loved getting a glimpse of areas outside of the city center. We also really enjoyed our cooking class and wine sampling at the vineyard! Our only regret was not spending enough time in each location. The hotels that were chosen for us were top-notch and exceeded our expectations. We... Read more

So many wonderful things to write about! We loved each of our tour guides, and appreciated their knowledge and friendliness. Of all the tours, the e-bike tour in Florence was our favorite. Cecelia was so fun! We loved getting a glimpse of areas outside of the city center. We also really enjoyed our cooking class and wine sampling at the vineyard! Our only regret was not spending enough time in each location. The hotels that were chosen for us were top-notch and exceeded our expectations. We did have an issue with the train from Milan to Cinque Terre. However, Andrea was quick to remedy the situation and on a Sunday no less. Much appreciated! We loved our time spent in your beautiful country, and look forward to visiting again in the future. Thank you so much for planning a wonderful family trip for us!

Hotel Reviews
Antica Locanda Leonardo
Milan

Beautiful hotel with friendly personnel and wonderful breakfast.

Authenticity & Character
Beautiful rooms and common areas, especially the courtyard
Location
Centrally located in the city, but private and quiet location.
Staff
Very friendly
Cleanliness & Comfort
The most comfortable beds on our trip. Very clean and well furnished
Albergo Degli Amici
Monterosso al Mare, Italy

Beautiful location and amazing view from the garden. We are so happy that we took advantage of the garden! There was ample seating and private nooks to enjoy. The rooms were lovely and the breakfast was delicious. The location was also wonderful. The only thing that may cause an issue are the steps into the hotel, which was a challenge when carrying heavy suitcases.

Authenticity & Character
Location
Very close to restaurants and beach. View from gardens is beautiful.
Staff
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Beautiful hotel with extremely large rooms. The location is wonderful with close proximity to city interests. The staff was very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gran Duca Di York Milan
Milan

Absolutely gorgeous hotel with friendly staff, beautiful rooms, and delicious food. The location was very convenient to city interests.

Authenticity & Character
Beautiful! We wish we stayed at this hotel for more than just one night.
Location
Staff
Cleanliness & Comfort
We loved the extra treat of chocolate in the room!
Activity Reviews
Milan guided walk, including Duomo - Private guide
Milan guided walk, including Duomo - Private guide
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Italy

Extremely friendly and knowledgeable guide. We felt like she was showing us her home.

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver to Milan was clearly not feeling well and the most aggressive at driving than other drivers on our trip.
Florence bike tour (small group)
Florence bike tour (small group)
Florence

Amazing experience and our favorite part of our trip to Italy. Cecilia was very knowledgeable, friendly, and fun. We highly recommend this activity for the chance to see Florence outside of city center.

Quality of Experience
Guides, Drivers and Staff
Cecilia is a wonderful guide! She is very knowledgeable and happy to answer all of our questions.
Transport
The bikes are easy to operate and provided a very fun way to tour Florence.
Winery visit with wine tasting and cooking class
Winery visit with wine tasting and cooking class
Italy

We highly recommend this activity! It was fun to learn how to properly prepare all the dishes on the menu. It was easy and fun way to learn these skills. Everything was delicious! We also enjoyed the wine tasting coupled with our food creations. All of the staff were very knowledgeable and friendly.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Thanks also to Marco, our driver for the day. He talked about different highlights along our journey, and pulled over for photo opportunities.
Accademia Gallery visit (Private Guide)
Accademia Gallery visit (Private Guide)
Florence

This was an amazing experience! Our guide was very knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Milan Duomo Entrance ticket
Milan Duomo Entrance ticket
Italy

We enjoyed not having to stand in line because of purchasing tickets in advance, especially in the high temperatures of July,

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Aug 12, 2024

Dear Jennifer,
thanl you very much for your very nice words. It is so wonderful for us knowing that you enjoyed your time in Italy. Hope to see you soon.

Alessia was amazing as were all the tour guid...
Italy | Jul 27 - Aug 5, 2024

M
Monica C.
San Ramon, CA | Reviewed on Aug 08, 2024

Alessia was amazing as were all the tour guides. All the events were seamless.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Aug 09, 2024

Grazie Monica,
I am really glad that Alessia was amazing and you loved her.
I will be sure to let her know.

Hope you flight back home was nice, and you are already settle home.
Looking forward to seeing you again here in Italy,
ciao valeria

Very well organized. Hotels were all located ...
Italy | Jul 22 - Aug 6, 2024

T
Tony S.
Flagami, FL | Reviewed on Aug 07, 2024
Very well organized. Hotels were all located close to places we wanted to visit. Drivers were prompt and punctual. All of this added up to a fun and stress free trip. Definitely planning to use Kim Kim again in the near future Read more

Very well organized. Hotels were all located close to places we wanted to visit. Drivers were prompt and punctual. All of this added up to a fun and stress free trip. Definitely planning to use Kim Kim again in the near future

Hotel Reviews
Hotel Palazzo Vitturi
Venice

Very well located in Venice close to all the sights

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Milano & Spa
Verona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gran Duca Di York Milan
Milan

Centrally located in Milan. Great staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Castello di Fonterutoli
Fonterutoli, Siena

Beautiful winery and estate. Very relaxing stay

Authenticity & Character
Location
Staff
Some of the staff at the cafe were not very welcoming
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Very centrally located in Florence

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Damaso Hotel
Rome

Very nice hotel Staff are amazing Bartender Michel is excellent

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Elisa Sciabica

Our trip to Italy was awesome. Melanie with K...
Italy | Jul 6 - Jul 18, 2024

J
Jan B.
Chicago, IL | Reviewed on Aug 06, 2024

Our trip to Italy was awesome. Melanie with KimKim had all of the details worked out for us. The Almafi coast was beautiful and she did an amazing job.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Aug 06, 2024

Hello Jan,

Thank you so much for your review. I'm so pleased you all had a lovely trip, it was lovely planning this trip with you all and I look forward to planning your next trip to Italy!

Ciao,
Melanie

Chris was amazing from start to finish!
Italy | Jul 13 - Jul 22, 2024

C
Carolina C.
Tampa, FL | Reviewed on Aug 05, 2024

Chris was amazing from start to finish! He was very patient and fully understood our expectations for this trip. During our trip he made sure everything ran smoothly. Totally worth it and I can’t wait to work with him again for future trips.

Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Aug 05, 2024

Dear Carolina,

It was a pleasure planning this amazing trip for you and Austin, and I am really happy that you had a wonderful time and enjoyed it. By all means, feel free to be in touch again soon for a new adventure, why not in Greece!?

I want to thank you for your kindness and communication throughout the planning process but also during your trip, and I wish you a wonderful rest of your summer.

All the best and safe travels!

Kind regards,
Chris

Deborah was AMAZING!
Italy | Jul 2 - Jul 15, 2024

Daniel
Daniel M.
Houston, TX | Reviewed on Aug 05, 2024

Deborah was AMAZING! She understood exactly what we wanted out of our 2 weeks in Italy and worked with us until it was perfect! Even adding an excursion while we were there. Highly recommend!

Local specialist: Deborah Boarolo
Deborah
Deborah Boarolo
Local specialist in Venice | Replied on Aug 12, 2024

Daniel, grazie mille!
I'm so happy you've had a wonderful time in my country, it was a pleasure crafting this family trip with you, and I hope you, Sarah and your kids have come back home with some unforgettable memories of Italy. Looking forward to welcoming you in the next adventure, a presto!

Italian Highlights
Italy | Jul 25 - Aug 2, 2024

T
Tom M.
Chicago, IL | Reviewed on Aug 03, 2024
Andrea was fantastic! He helped us navigate a local train delay on a Sunday and kept our trip running smoothly! It was a fantastic experience! We will definitely use Kim Kim to plan our next international trip. Read more

Andrea was fantastic! He helped us navigate a local train delay on a Sunday and kept our trip running smoothly! It was a fantastic experience! We will definitely use Kim Kim to plan our next international trip.

Hotel Reviews
Antica Locanda Leonardo
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Albergo Degli Amici
Monterosso al Mare, Italy
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gran Duca Di York Milan
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Milan guided walk, including Duomo - Private guide
Milan guided walk, including Duomo - Private guide
Italy
Accademia Gallery visit (Private Guide)
Accademia Gallery visit (Private Guide)
Florence
Winery visit with wine tasting and cooking class
Winery visit with wine tasting and cooking class
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Florence bike tour (small group)
Florence bike tour (small group)
Florence
Quality of Experience
Guides, Drivers and Staff
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Aug 03, 2024

Thank you so much Tom for your nice review. I am glad you enjoyed your time in Italy and we are happy to assist you again, whenever you want to travel.

We loved our trip to Venice, Florence, and Ro...
Italy | Jul 26 - Aug 2, 2024

L
Lisa F.
Newark, NJ | Reviewed on Aug 03, 2024
We loved our trip to Venice, Florence, and Rome. I simply did not have time to plan a trip to three cities, but the activities and tours selected were all perfect for each city. Not having to worry about transportation or getting tickets prevented a lot of stress. Having private tours to the various places of interest meant we skipped long lines and had a much more enjoyable and informative visit than if we’d done it on our own. We had time to wander around on our own as well, which my family... Read more

We loved our trip to Venice, Florence, and Rome. I simply did not have time to plan a trip to three cities, but the activities and tours selected were all perfect for each city. Not having to worry about transportation or getting tickets prevented a lot of stress. Having private tours to the various places of interest meant we skipped long lines and had a much more enjoyable and informative visit than if we’d done it on our own. We had time to wander around on our own as well, which my family appreciated.

Activity Reviews
Florence and Accademia City Tour
Florence and Accademia City Tour
Italy

Our guide was extremely knowledgeable about the art in Florence. We spent a long time in the Galleria looking at the statue of David, and I have a much more informed appreciation of the statue than I did before. Hands down, it was better than if we’d just wandered in on our own without a guide. We visited a few other notable sites in Florence, and our guide, a nice guy to hang out with, had a lot of interesting information about the history and art of the city.

Quality of Experience
Guides, Drivers and Staff
Venice Gondola Ride
Venice Gondola Ride
Venice

I thought a gondola ride was just a touristy thing to do, and I’d heard that the canals were smelly. It’s true that here and there as we walked through Venice, occasionally there would be a section of a canal that reeked a bit, but the gondola ride itself was not on one of those sections. The ride was relaxing, interesting, and fun. It was an extremely enjoyable experience, and I would definitely do it again. I only wish it had been longer.

Quality of Experience
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Aug 05, 2024

Hi Lisa,
I'm so glad to hear that your experience with us was as memorable as you say.
It's part of my job, and that of my staff, to make your vacation truly unique.
Thanks for all your nice words.
I truly appreciate your feedback on the areas we need to improve.
Your experience is incredibly important to us, and we are committed to making it exceptional.

grazie mille,
valeria

Seamless, smart planning produced a splendid ...
Italy | Jul 18 - Jul 27, 2024

Gail
Gail C.
Daly City, CA | Reviewed on Aug 02, 2024
Seamless, smart planning produced a splendid trip for my family that gave us exactly the experience we'd hoped for. We came in with a rough vision, and Tasos used local knowlege to help us refine it. The logistical suggestions he made increased our ease. The local contractors he found brought our vision to life. The on-demand support allowed us to just relax and enjoy our experience rather than stressing about details. I'm a fairly cheap person. I don't like to spend money that doesn't need... Read more

Seamless, smart planning produced a splendid trip for my family that gave us exactly the experience we'd hoped for. We came in with a rough vision, and Tasos used local knowlege to help us refine it. The logistical suggestions he made increased our ease. The local contractors he found brought our vision to life. The on-demand support allowed us to just relax and enjoy our experience rather than stressing about details. I'm a fairly cheap person. I don't like to spend money that doesn't need spending. But the mark-up we had to pay for KimKim to connect us with Tasos and Tasos to handle all the details of our adventure was well worth it.

Hotel Reviews
Hotel Capo d'Africa—Colosseo
Rome

Hotel Capo d'Africa - Colosseo was in the perfect location for us. The AC was reliable, the rooms clean, and the breakfast delicious. At our price point, this was a five-star hotel; I'm only giving it four stars because there are certainly more luxurious places to stay in Rome!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Souvenir Hotel
Monterosso al Mare

Souvenir Hotel was located in the old town part of Monterosso, far enough from the train to be quiet but just steps from everything we wanted to be close to (beach, shopping, restaurants, trails, etc.). It was just splendid. The AC in one room was broken the first night, but the staff improvised a solution for the next two nights. The breakfast was lovely. The black-out shades were great. We had heard that accommodations in Cinque Terre tend to be spartan and were pleasantly surprised by this clean, comfortable lodging. That said, it's not a five-star hotel! Go in expecting it to be just fine for what you need, not to knock your socks off, and you'll be more than satisfied, especially since location is such a key piece of the puzzle for Cinque Terre.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Santa Maria Novella
Florence

Hotel Santa Maria Novella could not have been better. We will stay here every time we visit Florence from here on out. The accommodations were luxurious, the rooms as comfortable as any five-star hotel, the location ideal, the staff available, the AC reliable, and the gym servicable!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Local transfer in Rome
Rome

The driver was a little late, but got the job done!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Sunset Rome Walking Tour & Orientation
Private Sunset Rome Walking Tour & Orientation
Rome

This part of our trip was a bit disappointing. Our tour guide had a thick accent which meant that two of our kids couldn't understand what she was saying. The tour covered the Colloseum, which we were scheduled to see later in our trip, and we weren't able to have any special access to anything else. No "stand here" secrets to deal with the crowds at Trevi Fountain, no restaurant recommendations in the neighborhood we wanted to eat in, no going inside the Palazzos listed as places we'd see, etc. It felt a bit like a neighbor or family friend walking us around town rather than an expert. We would have preferred a tour more tailored to the rest of our itinerary with a guide who spoke English in a way our children could understand.

Quality of Experience
Guides, Drivers and Staff
Private Vatican Guided Tour
Private Vatican Guided Tour
Rome

Tania did a lovely job helping us navigate the lines and see what we wanted to see!

Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

Marco was really great at what he does! He kept things interesting for the kids, pivoted to switch things around to beat the heat, gave us advice on other stuff in Rome, and more.

Hiking Cinque Terre with Cultural stops
Hiking Cinque Terre with Cultural stops
Cinque Terre

Marta did an incredible job of pivoting to give our family an experience customized to what we needed, even shepherding one of our kids back to the hotel so that the rest of us could hike an additional leg of the trail and returning to escort another child after that leg. The lunch that Tasos and the Travel 12 agency coordinated was absolutely perfect. The food was delicious, and the timing was expertly orchestrated. We can't recommend this activity highly enough!

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Kayak Tour
Half-Day Kayak Tour
Italy

We had a great time kayaking to a secret cove, and our guide did a great job switching folks around in the kayaks to make things work smoothly, but it would have been nice to know ahead of time how choppy the water is! We would have taken medication for motion sickness. Still, it was a great suggestion by Tasos and a great addition to our trip.

Quality of Experience
Guides, Drivers and Staff
Afternoon Florence Highlights Walking Tour (Semi-private)
Afternoon Florence Highlights Walking Tour (Semi-private)
Florence

Sara did a fantastic job explaining things to the kids in engaging ways and getting us oriented in the city. She really helped them contextualize David and wrap their minds around the Medici family's power and the historical context of the Renaissance. And her restaurant recommendation was our very favorite from the trip! We went there twice and had one of the best meals we've ever eaten. Just fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
It would have been nice to have been met at the hotel and walked over to the highlights. We had trouble finding our meeting place.
Florence Food Markets Tour
Florence Food Markets Tour
Florence

This tour was good and Jessica did a good job. I'm just giving it four stars rather than five because it wasn't as action-packd as our other activities, and we didn't learn as much as we did on the other tours.

Quality of Experience
Guides, Drivers and Staff
Transport
We would have liked to have been met at the hotel and walked over to the food markets. It was tricky getting the kids over to the first one.
Bike tour in Tuscany from Florence
Bike tour in Tuscany from Florence
Italy

We can't recommend this experience highly enough! We just wish we had a little more time in the first two stops, since those felt rushed. Also, my husband would have liked a more intense biking experience, and we pushed for that, but what our guides offered turned out to be perfect for our family. My only suggestion would be to change the description to make it clear that the biking is really a cruise, not a work out, even without e-bikes. Having the van to block traffic for us at roundabouts and give one of our kids a little break was a great luxury. And the whole experience was quite seamless and enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tasos Mylonas