Kimkim Trip Reviews for Italy

4.8
Based on 900 ratings
Read 900 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Truly the trip of a lifetime!
Italy | Jul 22 - Aug 6, 2024

Elio & Jenn
Elio & Jenn Q.
Canada | Reviewed on Aug 12, 2024
Truly the trip of a lifetime! Elisa was incredible. She listened to what we wanted, took care to plan every detail and was super responsive with any questions both before and during our trip. Planning for 11 people across 3 families is a challenge, but Elisa and the KimKim team made it look easy! Read more

Truly the trip of a lifetime! Elisa was incredible. She listened to what we wanted, took care to plan every detail and was super responsive with any questions both before and during our trip.

Planning for 11 people across 3 families is a challenge, but Elisa and the KimKim team made it look easy!

Activity Reviews
Rialto Market & Cicchetti Food Tour
Rialto Market & Cicchetti Food Tour
Venice

The food was spectacular and our guide Frederico was amazing! He had great stories, knew so much about the area and treated us to some of the most amazing dishes.

Quality of Experience
Milano Aperitivo Street Food Tour
Milano Aperitivo Street Food Tour
Milan

Our tour guide genuinely went above and beyond!

Quality of Experience
Local specialist: Elisa Sciabica

Our two weeks in Italy
Italy | Jul 27 - Aug 10, 2024

E
Erika N.
Columbia, MD | Reviewed on Aug 11, 2024
It was wonderful to have a driver waiting for us after we go off the train in Italy. We traveled from Rome, to Venice, to Florence, to Naples and back to Rome all via train. The trips that were set up were great and the hotels picked were awesome as well. We spent 2 great weeks in Italy doing and seeing the the most awesome sights! Read more

It was wonderful to have a driver waiting for us after we go off the train in Italy. We traveled from Rome, to Venice, to Florence, to Naples and back to Rome all via train. The trips that were set up were great and the hotels picked were awesome as well. We spent 2 great weeks in Italy doing and seeing the the most awesome sights!

Activity Reviews
Express Colosseum Tour
Express Colosseum Tour
Rome

This was a great tour and our guide was very informative. I would have like for her to continue with us into the forum area as well, but she just tour the colosseum with us. The colosseum tour in my opinion needs a guide to explain all of the history you are seeing.

Quality of Experience
Guides, Drivers and Staff
very informative
Private Vatican Guided Tour
Private Vatican Guided Tour
Rome

Our guide was an archeologist and she was awesome. So knowledgeable. A guide is a must in my opinion through the vatican and the basilica.

Quality of Experience
Guides, Drivers and Staff
Gelato & Pizza Making Class
Gelato & Pizza Making Class
Rome

This was so fun and a must! Our twins are 13 (boy/girl) and we enjoyed it as much as they did!

Quality of Experience
Capri Island & Grottos Boat Tour from Sorrento
Capri Island & Grottos Boat Tour from Sorrento
Sorrento

This was great but a long day. Four hours in Capri is a lot as it is a very crowded location. I am glad however, we had the opportunity to see it and shop and eat there. Loved the time we were able to swim in the different locations.

Quality of Experience
Guides, Drivers and Staff
Amalfi Coast Boat Tour From Sorrento
Amalfi Coast Boat Tour From Sorrento
Sorrento

This was a great experience as well. Just the right amount of time in Positano and Amalfi (1.5 hrs in each) and the swimming was a must as well and so fun.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Eirini Sadek
Eirini
Eirini Sadek
Local specialist in Athens | Replied on Aug 20, 2024

Hello Erika!
Thank you so much for this kind review!
I am so happy to hear that you had a wonderful time.
I hope I will have the pleasure of working with you again in the future

Until next time, I wish you all the best and safe travels!
Eirini

Unbelievable service all over Italy
Italy | Aug 4 - Aug 10, 2024

Diane
Diane L.
Newark, NJ | Reviewed on Aug 11, 2024
The entire trip was incredible, from Rome to Florence to the gorgeous golf resort, Castelfalfi! Beatrice met us at the airport and gave us so much assistance, navigating us through the busy terminal. First class service all the way. A special treat was our tour guide Gianluca, who was constantly telling us little tidbits about the city as we traveled on his golf cart tour. He captured great pictures of us around the city in various locations. Our day at Marco Simone Golf Course and Club was... Read more

The entire trip was incredible, from Rome to Florence to the gorgeous golf resort, Castelfalfi! Beatrice met us at the airport and gave us so much assistance, navigating us through the busy terminal. First class service all the way. A special treat was our tour guide Gianluca, who was constantly telling us little tidbits about the city as we traveled on his golf cart tour. He captured great pictures of us around the city in various locations. Our day at Marco Simone Golf Course and Club was fabulous. The staff there attended to our every need. Beatrice led us to the train station and didn’t leave us until we were on our train. In Florence, we were met by Ms Lucia who led us to our new hotel in the heart of Florence. Our tour guide there, gave us a great three hour tour thru the city, visiting Michaelango’s David along the way. When it was time to leave Florence we were driven to the Castelfalfi resort. A little glitch with the transportation arose, but the hotel notified us there would be a fifteen minute delay, due to an emergency car repair. A new driver promptly arrived and led us thru the Chianti region as we went on a wine tasting tour and led to a fabulous lunch where we met a world famous butcher as he prepared each cut of meat we would taste! Lunch was superb and then we landed at the best resort ever. Castelfalfi not only had a great golf course, it was one of the best places we’ve ever stayed. The views from our room and from the patio and pools were breathtaking.
An amazing trip!! Kimkim delivered quality service. There were no unanswered questions and someone by our side as we traveled to our final destination- Amalfi. They even arranged our destination to coordinate with family members, so we would all arrive at the second week of our trip at the same time. I highly recommend kimkim to anyone traveling outside the country!!

Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Oct 23, 2024

Ciao Diane,
Thank you so much for your wonderful feedback! I’m absolutely delighted to hear that you had such an amazing trip and that you appreciated all of our experienced guides and local staff.
I apologize for the small inconvenience with the car, but I’m thrilled that everything else went smoothly. I truly hope to welcome you and your lovely family again soon!
Warm regards,
Caterina

Most incredible Italy/Dolomites trip designed by Andrea
Italy | Jul 31 - Aug 8, 2024

M
Michael C.
Hong Kong SAR China | Reviewed on Aug 09, 2024
We would give 10 stars to Andrea if we could! Using kimkim for the first time and not really knowing what to expect, Andrea listened to our various wishes and constraints, and proceeded to design a super incredible itinerary for us. He was super patient and detailed, and gave us various options, and their pros/cons as well. We had some last minute changes even during the trip, and Andrea was immediately responsive, sorting out our issues for us (like a sudden diversion to retrieve left... Read more

We would give 10 stars to Andrea if we could! Using kimkim for the first time and not really knowing what to expect, Andrea listened to our various wishes and constraints, and proceeded to design a super incredible itinerary for us. He was super patient and detailed, and gave us various options, and their pros/cons as well. We had some last minute changes even during the trip, and Andrea was immediately responsive, sorting out our issues for us (like a sudden diversion to retrieve left behind items!), saving us so much worry.

Andrea is also very experienced around the Dolomiti area, so he knew the best hikes, how hard they were, and gave us detailed instructions to go on the public transport to go around and visit different areas around there (since we didn't self-drive).

We highly recommend Andrea and are very grateful for his advice on this trip of a lifetime!

Hotel Reviews
Apparthotel Germania
Dobbiaco

Hotel is clean, very roomy and in an excellent location, minutes walk away from the train station as well as our favorite restaurant Hans (also recommended by Andrea)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bnb Villa Angelino
Ortisei

The location is really really good - in a pedestrian-only oasis, just minutes away from the main central street of Ortisei. Everything is clean and tidy and in great condition.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Aug 12, 2024

Dear Michael, it was such a pleasure working with you at your itinerary. Your wonderful review is a great reward for me and motivate me and my team to keep up with this job we love.

I will be happy to assist you anytime you need help with travelling.

Top-notch travel experience in Italy
Italy | Jul 25 - Aug 2, 2024

J
Jennifer M.
Chicago, IL | Reviewed on Aug 09, 2024
So many wonderful things to write about! We loved each of our tour guides, and appreciated their knowledge and friendliness. Of all the tours, the e-bike tour in Florence was our favorite. Cecelia was so fun! We loved getting a glimpse of areas outside of the city center. We also really enjoyed our cooking class and wine sampling at the vineyard! Our only regret was not spending enough time in each location. The hotels that were chosen for us were top-notch and exceeded our expectations. We... Read more

So many wonderful things to write about! We loved each of our tour guides, and appreciated their knowledge and friendliness. Of all the tours, the e-bike tour in Florence was our favorite. Cecelia was so fun! We loved getting a glimpse of areas outside of the city center. We also really enjoyed our cooking class and wine sampling at the vineyard! Our only regret was not spending enough time in each location. The hotels that were chosen for us were top-notch and exceeded our expectations. We did have an issue with the train from Milan to Cinque Terre. However, Andrea was quick to remedy the situation and on a Sunday no less. Much appreciated! We loved our time spent in your beautiful country, and look forward to visiting again in the future. Thank you so much for planning a wonderful family trip for us!

Hotel Reviews
Antica Locanda Leonardo
Milan

Beautiful hotel with friendly personnel and wonderful breakfast.

Authenticity & Character
Beautiful rooms and common areas, especially the courtyard
Location
Centrally located in the city, but private and quiet location.
Staff
Very friendly
Cleanliness & Comfort
The most comfortable beds on our trip. Very clean and well furnished
Albergo Degli Amici
Monterosso al Mare, Italy

Beautiful location and amazing view from the garden. We are so happy that we took advantage of the garden! There was ample seating and private nooks to enjoy. The rooms were lovely and the breakfast was delicious. The location was also wonderful. The only thing that may cause an issue are the steps into the hotel, which was a challenge when carrying heavy suitcases.

Authenticity & Character
Location
Very close to restaurants and beach. View from gardens is beautiful.
Staff
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Beautiful hotel with extremely large rooms. The location is wonderful with close proximity to city interests. The staff was very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gran Duca Di York Milan
Milan

Absolutely gorgeous hotel with friendly staff, beautiful rooms, and delicious food. The location was very convenient to city interests.

Authenticity & Character
Beautiful! We wish we stayed at this hotel for more than just one night.
Location
Staff
Cleanliness & Comfort
We loved the extra treat of chocolate in the room!
Activity Reviews
Milan guided walk, including Duomo - Private guide
Milan guided walk, including Duomo - Private guide
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Italy

Extremely friendly and knowledgeable guide. We felt like she was showing us her home.

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver to Milan was clearly not feeling well and the most aggressive at driving than other drivers on our trip.
Florence bike tour (small group)
Florence bike tour (small group)
Florence

Amazing experience and our favorite part of our trip to Italy. Cecilia was very knowledgeable, friendly, and fun. We highly recommend this activity for the chance to see Florence outside of city center.

Quality of Experience
Guides, Drivers and Staff
Cecilia is a wonderful guide! She is very knowledgeable and happy to answer all of our questions.
Transport
The bikes are easy to operate and provided a very fun way to tour Florence.
Winery visit with wine tasting and cooking class
Winery visit with wine tasting and cooking class
Italy

We highly recommend this activity! It was fun to learn how to properly prepare all the dishes on the menu. It was easy and fun way to learn these skills. Everything was delicious! We also enjoyed the wine tasting coupled with our food creations. All of the staff were very knowledgeable and friendly.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Thanks also to Marco, our driver for the day. He talked about different highlights along our journey, and pulled over for photo opportunities.
Accademia Gallery visit (Private Guide)
Accademia Gallery visit (Private Guide)
Florence

This was an amazing experience! Our guide was very knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Milan Duomo Entrance ticket
Milan Duomo Entrance ticket
Italy

We enjoyed not having to stand in line because of purchasing tickets in advance, especially in the high temperatures of July,

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Aug 12, 2024

Dear Jennifer,
thanl you very much for your very nice words. It is so wonderful for us knowing that you enjoyed your time in Italy. Hope to see you soon.

Alessia was amazing as were all the tour guid...
Italy | Jul 27 - Aug 5, 2024

M
Monica C.
San Ramon, CA | Reviewed on Aug 08, 2024

Alessia was amazing as were all the tour guides. All the events were seamless.

Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Aug 09, 2024

Grazie Monica,
I am really glad that Alessia was amazing and you loved her.
I will be sure to let her know.

Hope you flight back home was nice, and you are already settle home.
Looking forward to seeing you again here in Italy,
ciao valeria

Very well organized. Hotels were all located ...
Italy | Jul 22 - Aug 6, 2024

T
Tony S.
Flagami, FL | Reviewed on Aug 07, 2024
Very well organized. Hotels were all located close to places we wanted to visit. Drivers were prompt and punctual. All of this added up to a fun and stress free trip. Definitely planning to use Kim Kim again in the near future Read more

Very well organized. Hotels were all located close to places we wanted to visit. Drivers were prompt and punctual. All of this added up to a fun and stress free trip. Definitely planning to use Kim Kim again in the near future

Hotel Reviews
Hotel Palazzo Vitturi
Venice

Very well located in Venice close to all the sights

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Milano & Spa
Verona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gran Duca Di York Milan
Milan

Centrally located in Milan. Great staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Castello di Fonterutoli
Fonterutoli, Siena

Beautiful winery and estate. Very relaxing stay

Authenticity & Character
Location
Staff
Some of the staff at the cafe were not very welcoming
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Very centrally located in Florence

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Damaso Hotel
Rome

Very nice hotel Staff are amazing Bartender Michel is excellent

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Elisa Sciabica

Our trip to Italy was awesome. Melanie with K...
Italy | Jul 6 - Jul 18, 2024

J
Jan B.
Chicago, IL | Reviewed on Aug 06, 2024

Our trip to Italy was awesome. Melanie with KimKim had all of the details worked out for us. The Almafi coast was beautiful and she did an amazing job.

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Aug 06, 2024

Hello Jan,

Thank you so much for your review. I'm so pleased you all had a lovely trip, it was lovely planning this trip with you all and I look forward to planning your next trip to Italy!

Ciao,
Melanie

Chris was amazing from start to finish!
Italy | Jul 13 - Jul 22, 2024

C
Carolina C.
Tampa, FL | Reviewed on Aug 05, 2024

Chris was amazing from start to finish! He was very patient and fully understood our expectations for this trip. During our trip he made sure everything ran smoothly. Totally worth it and I can’t wait to work with him again for future trips.

Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Aug 05, 2024

Dear Carolina,

It was a pleasure planning this amazing trip for you and Austin, and I am really happy that you had a wonderful time and enjoyed it. By all means, feel free to be in touch again soon for a new adventure, why not in Greece!?

I want to thank you for your kindness and communication throughout the planning process but also during your trip, and I wish you a wonderful rest of your summer.

All the best and safe travels!

Kind regards,
Chris

Deborah was AMAZING!
Italy | Jul 2 - Jul 15, 2024

Daniel
Daniel M.
Houston, TX | Reviewed on Aug 05, 2024

Deborah was AMAZING! She understood exactly what we wanted out of our 2 weeks in Italy and worked with us until it was perfect! Even adding an excursion while we were there. Highly recommend!

Local specialist: Deborah Boarolo
Deborah
Deborah Boarolo
Local specialist in Venice | Replied on Aug 12, 2024

Daniel, grazie mille!
I'm so happy you've had a wonderful time in my country, it was a pleasure crafting this family trip with you, and I hope you, Sarah and your kids have come back home with some unforgettable memories of Italy. Looking forward to welcoming you in the next adventure, a presto!

Italian Highlights
Italy | Jul 25 - Aug 2, 2024

T
Tom M.
Chicago, IL | Reviewed on Aug 03, 2024
Andrea was fantastic! He helped us navigate a local train delay on a Sunday and kept our trip running smoothly! It was a fantastic experience! We will definitely use Kim Kim to plan our next international trip. Read more

Andrea was fantastic! He helped us navigate a local train delay on a Sunday and kept our trip running smoothly! It was a fantastic experience! We will definitely use Kim Kim to plan our next international trip.

Hotel Reviews
Antica Locanda Leonardo
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Albergo Degli Amici
Monterosso al Mare, Italy
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gran Duca Di York Milan
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Milan guided walk, including Duomo - Private guide
Milan guided walk, including Duomo - Private guide
Italy
Accademia Gallery visit (Private Guide)
Accademia Gallery visit (Private Guide)
Florence
Winery visit with wine tasting and cooking class
Winery visit with wine tasting and cooking class
Italy
Quality of Experience
Food
Guides, Drivers and Staff
Florence bike tour (small group)
Florence bike tour (small group)
Florence
Quality of Experience
Guides, Drivers and Staff
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Lake Como Guided Visit (Varenna, Bellagio and Villa Melzi Gardens)
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Aug 03, 2024

Thank you so much Tom for your nice review. I am glad you enjoyed your time in Italy and we are happy to assist you again, whenever you want to travel.

We loved our trip to Venice, Florence, and Ro...
Italy | Jul 26 - Aug 2, 2024

L
Lisa F.
Newark, NJ | Reviewed on Aug 03, 2024
We loved our trip to Venice, Florence, and Rome. I simply did not have time to plan a trip to three cities, but the activities and tours selected were all perfect for each city. Not having to worry about transportation or getting tickets prevented a lot of stress. Having private tours to the various places of interest meant we skipped long lines and had a much more enjoyable and informative visit than if we’d done it on our own. We had time to wander around on our own as well, which my family... Read more

We loved our trip to Venice, Florence, and Rome. I simply did not have time to plan a trip to three cities, but the activities and tours selected were all perfect for each city. Not having to worry about transportation or getting tickets prevented a lot of stress. Having private tours to the various places of interest meant we skipped long lines and had a much more enjoyable and informative visit than if we’d done it on our own. We had time to wander around on our own as well, which my family appreciated.

Activity Reviews
Florence and Accademia City Tour
Florence and Accademia City Tour
Italy

Our guide was extremely knowledgeable about the art in Florence. We spent a long time in the Galleria looking at the statue of David, and I have a much more informed appreciation of the statue than I did before. Hands down, it was better than if we’d just wandered in on our own without a guide. We visited a few other notable sites in Florence, and our guide, a nice guy to hang out with, had a lot of interesting information about the history and art of the city.

Quality of Experience
Guides, Drivers and Staff
Venice Gondola Ride
Venice Gondola Ride
Venice

I thought a gondola ride was just a touristy thing to do, and I’d heard that the canals were smelly. It’s true that here and there as we walked through Venice, occasionally there would be a section of a canal that reeked a bit, but the gondola ride itself was not on one of those sections. The ride was relaxing, interesting, and fun. It was an extremely enjoyable experience, and I would definitely do it again. I only wish it had been longer.

Quality of Experience
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Aug 05, 2024

Hi Lisa,
I'm so glad to hear that your experience with us was as memorable as you say.
It's part of my job, and that of my staff, to make your vacation truly unique.
Thanks for all your nice words.
I truly appreciate your feedback on the areas we need to improve.
Your experience is incredibly important to us, and we are committed to making it exceptional.

grazie mille,
valeria

Seamless, smart planning produced a splendid ...
Italy | Jul 18 - Jul 27, 2024

Gail
Gail C.
Daly City, CA | Reviewed on Aug 02, 2024
Seamless, smart planning produced a splendid trip for my family that gave us exactly the experience we'd hoped for. We came in with a rough vision, and Tasos used local knowlege to help us refine it. The logistical suggestions he made increased our ease. The local contractors he found brought our vision to life. The on-demand support allowed us to just relax and enjoy our experience rather than stressing about details. I'm a fairly cheap person. I don't like to spend money that doesn't need... Read more

Seamless, smart planning produced a splendid trip for my family that gave us exactly the experience we'd hoped for. We came in with a rough vision, and Tasos used local knowlege to help us refine it. The logistical suggestions he made increased our ease. The local contractors he found brought our vision to life. The on-demand support allowed us to just relax and enjoy our experience rather than stressing about details. I'm a fairly cheap person. I don't like to spend money that doesn't need spending. But the mark-up we had to pay for KimKim to connect us with Tasos and Tasos to handle all the details of our adventure was well worth it.

Hotel Reviews
Hotel Capo d'Africa—Colosseo
Rome

Hotel Capo d'Africa - Colosseo was in the perfect location for us. The AC was reliable, the rooms clean, and the breakfast delicious. At our price point, this was a five-star hotel; I'm only giving it four stars because there are certainly more luxurious places to stay in Rome!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Souvenir Hotel
Monterosso al Mare

Souvenir Hotel was located in the old town part of Monterosso, far enough from the train to be quiet but just steps from everything we wanted to be close to (beach, shopping, restaurants, trails, etc.). It was just splendid. The AC in one room was broken the first night, but the staff improvised a solution for the next two nights. The breakfast was lovely. The black-out shades were great. We had heard that accommodations in Cinque Terre tend to be spartan and were pleasantly surprised by this clean, comfortable lodging. That said, it's not a five-star hotel! Go in expecting it to be just fine for what you need, not to knock your socks off, and you'll be more than satisfied, especially since location is such a key piece of the puzzle for Cinque Terre.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Santa Maria Novella
Florence

Hotel Santa Maria Novella could not have been better. We will stay here every time we visit Florence from here on out. The accommodations were luxurious, the rooms as comfortable as any five-star hotel, the location ideal, the staff available, the AC reliable, and the gym servicable!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Local transfer in Rome
Rome

The driver was a little late, but got the job done!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Sunset Rome Walking Tour & Orientation
Private Sunset Rome Walking Tour & Orientation
Rome

This part of our trip was a bit disappointing. Our tour guide had a thick accent which meant that two of our kids couldn't understand what she was saying. The tour covered the Colloseum, which we were scheduled to see later in our trip, and we weren't able to have any special access to anything else. No "stand here" secrets to deal with the crowds at Trevi Fountain, no restaurant recommendations in the neighborhood we wanted to eat in, no going inside the Palazzos listed as places we'd see, etc. It felt a bit like a neighbor or family friend walking us around town rather than an expert. We would have preferred a tour more tailored to the rest of our itinerary with a guide who spoke English in a way our children could understand.

Quality of Experience
Guides, Drivers and Staff
Private Vatican Guided Tour
Private Vatican Guided Tour
Rome

Tania did a lovely job helping us navigate the lines and see what we wanted to see!

Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

Marco was really great at what he does! He kept things interesting for the kids, pivoted to switch things around to beat the heat, gave us advice on other stuff in Rome, and more.

Hiking Cinque Terre with Cultural stops
Hiking Cinque Terre with Cultural stops
Cinque Terre

Marta did an incredible job of pivoting to give our family an experience customized to what we needed, even shepherding one of our kids back to the hotel so that the rest of us could hike an additional leg of the trail and returning to escort another child after that leg. The lunch that Tasos and the Travel 12 agency coordinated was absolutely perfect. The food was delicious, and the timing was expertly orchestrated. We can't recommend this activity highly enough!

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Kayak Tour
Half-Day Kayak Tour
Italy

We had a great time kayaking to a secret cove, and our guide did a great job switching folks around in the kayaks to make things work smoothly, but it would have been nice to know ahead of time how choppy the water is! We would have taken medication for motion sickness. Still, it was a great suggestion by Tasos and a great addition to our trip.

Quality of Experience
Guides, Drivers and Staff
Florence Highlights Walking Tour (Semi-private)
Florence Highlights Walking Tour (Semi-private)
Florence

Sara did a fantastic job explaining things to the kids in engaging ways and getting us oriented in the city. She really helped them contextualize David and wrap their minds around the Medici family's power and the historical context of the Renaissance. And her restaurant recommendation was our very favorite from the trip! We went there twice and had one of the best meals we've ever eaten. Just fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
It would have been nice to have been met at the hotel and walked over to the highlights. We had trouble finding our meeting place.
Florence Food Markets Tour
Florence Food Markets Tour
Florence

This tour was good and Jessica did a good job. I'm just giving it four stars rather than five because it wasn't as action-packd as our other activities, and we didn't learn as much as we did on the other tours.

Quality of Experience
Guides, Drivers and Staff
Transport
We would have liked to have been met at the hotel and walked over to the food markets. It was tricky getting the kids over to the first one.
Bike tour in Tuscany from Florence
Bike tour in Tuscany from Florence
Italy

We can't recommend this experience highly enough! We just wish we had a little more time in the first two stops, since those felt rushed. Also, my husband would have liked a more intense biking experience, and we pushed for that, but what our guides offered turned out to be perfect for our family. My only suggestion would be to change the description to make it clear that the biking is really a cruise, not a work out, even without e-bikes. Having the van to block traffic for us at roundabouts and give one of our kids a little break was a great luxury. And the whole experience was quite seamless and enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tasos Mylonas

One of our favorite trips to date! ⭐️⭐️⭐️⭐️⭐️
Italy | Jul 20 - Jul 30, 2024

Lindsey
Lindsey J.
Atlanta, GA | Reviewed on Jul 31, 2024
We loved our trip to Italy. Fabio was excellent and so informative and helpful. He was very responsive on texts as well. We had some unforeseen air travel delays and Fabio made all the necessary adjustments quickly and efficiently. All of our hotels were perfect - great locations, delicious breakfasts and comfortable for our family of 5. He also did a great job on suggesting tours to take and all of our guides were A++++. I highly recommend Fabio. We want to return to Italy to explore other... Read more

We loved our trip to Italy. Fabio was excellent and so informative and helpful. He was very responsive on texts as well. We had some unforeseen air travel delays and Fabio made all the necessary adjustments quickly and efficiently. All of our hotels were perfect - great locations, delicious breakfasts and comfortable for our family of 5. He also did a great job on suggesting tours to take and all of our guides were A++++. I highly recommend Fabio. We want to return to Italy to explore other areas and when we do, we will definitely use Fabio again.

Hotel Reviews
Il Castello Apartment
Menaggio

Great apartment! A little difficult finding it but Fabio helped. AC wasn’t working 100% but weather outside was gorgeous so it didn’t matter. Amazing location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Frame Hotel Florence
Florence

Location is amazing! Comfortable. Fit our family of 5 well. Front desk staff is great too. Breakfast is delicious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Plaza Sorrento
Sorrento

Location, location, location. Awesome hotel in the perfect spot in town. Amazing rooftop bar and comfortable rooms. Breakfast is also very good. Pool is crowded and people cover their chairs w towels and then never come back so we didn’t ever get more than one chair for 5 of us. Wish hotel regulated that more.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Condotti - Luxury Apartments
Roma

Lovely spacious apartment. Great location. Comfortable!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Skip-The-Line Accademia Gallery Ticket
Skip-The-Line Accademia Gallery Ticket
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Amalfi Coast & Capri Island Boat Excursion | Stop in Capri Island
Full-Day Amalfi Coast & Capri Island Boat Excursion | Stop in Capri Island
Sorrento

Great! Loved the private tour. The stop in Capri was a little long…but besides that, it was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Boat Experience - Explore Lake Como
Full-Day Boat Experience - Explore Lake Como
Italy

So much fun and informative.

Quality of Experience
Guides, Drivers and Staff
Transport
The Mall Firenze | Shopping Tour
The Mall Firenze | Shopping Tour
Florence

Perfect!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Colosseum & Roman Forum Tour
Private Colosseum & Roman Forum Tour
Rome

Informative guide. It was VERY hot but she gave us many breaks in the shade.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tour of the Vatican Museums & Sistine Chapel
Private Tour of the Vatican Museums & Sistine Chapel
Rome

Best guide ever! He was informative and kept it interesting for our children.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Fabio Ilardi
Fabio
Fabio Ilardi
Local specialist in Como, Italy | Replied on Jul 31, 2024

Ciao Lindsey,

Thank you so much for your wonderful review! I’m delighted to hear that you loved your trip to Italy and found my assistance helpful and informative. I’m also glad you enjoyed the hotels and tours. I will be sure to pass on your positive feedback to the guides.

I look forward to helping you and your family explore more of Italy in the future. Wishing you all the best! 🙂

Greetings from Italy,
Fabio

Flawless execution on a well-planned, unforgettable trip
Italy | Jul 3 - Jul 16, 2024

Sarah
Sarah S.
Rosemont, CA | Reviewed on Jul 30, 2024
From our first interaction with KimKim and Tasos, our experience has been excellent. As promised it was an unforgettable family trip to Italy! Trip Planning: Tasos was responsive to all of our input and accommodated all of our requests regarding locations and activities. He and his team planned a custom itinerary that included fun, meaningful tours, plenty of down-time and free time for exploration. He and his team provided relevant, well-researched recommendations for neighborhoods,... Read more

From our first interaction with KimKim and Tasos, our experience has been excellent. As promised it was an unforgettable family trip to Italy!

Trip Planning: Tasos was responsive to all of our input and accommodated all of our requests regarding locations and activities. He and his team planned a custom itinerary that included fun, meaningful tours, plenty of down-time and free time for exploration. He and his team provided relevant, well-researched recommendations for neighborhoods, activities and restaurants for days that were left unstructured.

Execution: Every transfer, meeting point, travel day was fully planned and went off without a hitch! We've never before travelled in this way and to say it eliminated the major stress associated with traveling would be an understatement.

Tours: Our trip included private, pre-planned tours on the Island of Ischia, the Colosseum, the Vatican and St. Peter's Basilica, through the Tuscan countryside to a saffron farm/private lunch, on e-bikes from Castello di Brolio in Chianti to Piazza del Campo in Siena, and through St. Mark’s Basilica and the Doge’s Palace. Most tours were arranged by LivItaly and every single tour guide enhanced the experience immensely. Not only were they knowledgeable about the history and points of interest, they were an absolute pleasure to be with. Each one focused on what interested our group the most and tailored the experience to us. Each guide was magnificent. Thank you to Francesca, Francisco, Mattia, Pam, Ricardo and Sabrina. Bravo!

Accommodations: All of the accommodations were perfectly planned based on our needs and met our expectations. Tasos was even able to make some last-minute changes for us without issue.

Transfers: It may seem a small detail, but it is worth noting that all transfers were excellent. Drivers were prompt, pleasant and ... good drivers (especially where traffic rules are merely suggestions in many places!). Bravo to ICarelimo!

KimKim: The website was easy to use and provided all the information and links we needed. One suggestion would be separate the trip details from the trip cost so details can be shared with others separately (without cost).

We greatly appreciate all of the planning and meticulous attention to detail that Tasos and his team did to make our trip smooth and unforgettable. We cannot wait to get back on the road again. THANK YOU

Local specialist: Tasos Mylonas

KimKim is great. I really appreciate Rita's help and patience ...
Italy | Jun 20 - Jun 29, 2024

Marcus
Marcus M.
Dallas, TX | Reviewed on Jul 29, 2024
I really appreciate Rita's help and patience while working with us. She gave us accurate information and made great suggestions for the types of activities that would make our trip to Italy a great success. Rita helped us stay within our budget while still giving us memorable private tours and much-needed transportation. If I am planning another trip to Italy, or to another country, I will definitely use KimKim to help create the best itinerary for us. Read more

I really appreciate Rita's help and patience while working with us. She gave us accurate information and made great suggestions for the types of activities that would make our trip to Italy a great success. Rita helped us stay within our budget while still giving us memorable private tours and much-needed transportation. If I am planning another trip to Italy, or to another country, I will definitely use KimKim to help create the best itinerary for us.

Hotel Reviews
H10 Palazzo Galla
Rome

Beautiful hotel. Great staff too. It's located just a few blocks from the Colosseum. The breakfasts were delicious. The room was very clean. And, the view from the roof was tremendous. I recommend this hotel for anyone wanting to spend a romantic vacation in Rome with their significant other.

Authenticity & Character
I fit in with the surrounding city.
Location
Located near the Colosseum and Roman Square.
Staff
Very helpful and friendly staff. They were great. They made sure we had transportation when we needed it.
Cleanliness & Comfort
The rooms were clean, and the bed was very comfortable.
Kraft Hotel Florence
Florence

Beautiful hotel. Great staff too. It's located just a few blocks from the Arno river. The room was perfect. It had a balcony with a view of the surrounding neighborhood. The breakfast buffet was great. And, the view from the rooftop dining area was tremendous. I recommend this hotel for anyone wanting to spend a romantic vacation in Florence with their significant other.

Authenticity & Character
The architecture and layout of the hotel matched the surrounding area. It had a modern Florentine exterior with timeless style and decor.
Location
Close to the river. Great rooftop view of the city. Very close to the historic locations of central Florence, as well as the train station.
Staff
The staff was great. They made sure we had everything we needed.
Cleanliness & Comfort
Everything was clean - From the exterior to the interior. The beds also very comfortable.
Hotel Dei Dragomanni
Venice

Beautiful hotel. Great staff too. We had easy access to some of the best areas in Venice. The breakfasts were delicious. The room was very clean. I recommend this hotel for anyone wanting to spend a romantic vacation in Venice with their significant other.

Authenticity & Character
It's in the heart of Venice with an unassuming entrance that fits with the historical architecture and feel. Perfect.
Location
It's located very close to a private dock. It was very easy to get to our pickup location for our private water taxis.
Staff
The staff was helpful and accommodating. They were always available too, no matter what time of day (or night).
Cleanliness & Comfort
The rooms were clean and comfortable. The common areas were clean as well.
Local specialist: Rita Pagano
Rita
Rita Pagano
Local specialist in Madrid | Replied on Aug 01, 2024

Dear Marcus, thank you so much for your kind words, I'm happy you had a great time in Italy!! It has been a real pleasure working with you and being a small part of your memorable trip🥹
Hopefully, we will keep in touch for your future adventure to Europe! All my best, Rita🥰

This trip was amazing....
Italy | Jul 20 - Jul 27, 2024

L
LuAnne V.
Florence-Graham, CA | Reviewed on Jul 28, 2024
This trip was amazing. Every detail was taken care of. We just need to enjoy the sights. Thank you for a wonderful trip. Read more

This trip was amazing. Every detail was taken care of. We just need to enjoy the sights. Thank you for a wonderful trip.

Activity Reviews
Family-Friendly Rome By Golf Cart
Family-Friendly Rome By Golf Cart
Rome

A great way to see the city. Guides were knowledgeable and fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tuscany Day Trip to Siena and San Gimignano
Private Tuscany Day Trip to Siena and San Gimignano
Italy

Love the winery and the tour of where the wine was stored. Good was amazing. Georgia was an excellent tour guide.

Quality of Experience
Local specialist: Tasos Mylonas

Great time.
Italy | Jul 6 - Jul 20, 2024

S
Suresh M.
Canada | Reviewed on Jul 27, 2024
The experience was great! The transfers, hotels and care line all worked well. Two points that would have helped:
1) Pantheon Inn wasn’t at the same level as Tasso and Cannaletto. More hotel choices would have been great.
2) With young kids and the heat, the tours were too long.
Thanks! Read more

The experience was great! The transfers, hotels and care line all worked well.

Two points that would have helped:
1) Pantheon Inn wasn’t at the same level as Tasso and Cannaletto. More hotel choices would have been great.
2) With young kids and the heat, the tours were too long.

Thanks!

Hotel Reviews
Pantheon Inn
Rome

Elevator kept going out, breakfast was so so and quality of room / furniture was poor.

Authenticity & Character
Architecture
Location
Easy to walk to all
Staff
Cleanliness & Comfort
Quality of furniture
Hotel Canaletto
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Pompeii  and Mt. Vesuvius walking tour
Pompeii and Mt. Vesuvius walking tour
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Best of Venice guided walking tour with gondola ride
Best of Venice guided walking tour with gondola ride
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum, Roman Forums and Palatine Hill
Colosseum, Roman Forums and Palatine Hill
Rome

Good info and walk, but Too long and too much standing and sitting

Quality of Experience
Guides, Drivers and Staff
Vatican & Sistine Chapel - Small Group Tour
Vatican & Sistine Chapel - Small Group Tour
Rome

Too long on a hot day with young kids.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francesco Ferraiuolo
Francesco
Francesco Ferraiuolo
Local specialist in Rome | Replied on Aug 01, 2024
Dear all, Thank you so much for your review and for sharing your wonderful photos with us!
I'm thrilled to hear that the transfers, hotels, and our care line met your expectations.
I completely understand your points.
The heat this season has indeed been exceptional, and with young kids, it can make the tours feel even longer. We were also caught by surprise, as July is typically hot, but this year has been particularly extreme. We'll definitely take this into account for future...
Read more

Dear all,

Thank you so much for your review and for sharing your wonderful photos with us!
I'm thrilled to hear that the transfers, hotels, and our care line met your expectations.

I completely understand your points.
The heat this season has indeed been exceptional, and with young kids, it can make the tours feel even longer. We were also caught by surprise, as July is typically hot, but this year has been particularly extreme. We'll definitely take this into account for future itineraries.

Regarding the hotel in Rome, it was chosen for its proximity to the center of Rome, but I appreciate your feedback about the hotel selection. We always strive to provide the best possible experience, and your comments will help us improve.

Thank you again for your trust and for sharing your experience with us.
We hope to have the opportunity to assist you on another trip in the future!

Best regards,
Francesco 😎

I could not be happier with my time SOLO in Italy
Italy | Jul 7 - Jul 16, 2024

Geremy
Geremy L.
San Jose, CA | Reviewed on Jul 23, 2024
I have a lot to say about the month of July spent in Italy - it has been hard to put into words in my review of the services I received and the coordination that Anita Matijasevic provided. The communication was clear and very suited and tailored to my style - Anita was open to listening, and accommodating to my train of thought, let alone my requests. I revised an itinerary with Anita until it was basically perfect and encapsulated everything I had in mind to do and see. She also arranged... Read more

I have a lot to say about the month of July spent in Italy - it has been hard to put into words in my review of the services I received and the coordination that Anita Matijasevic provided. The communication was clear and very suited and tailored to my style - Anita was open to listening, and accommodating to my train of thought, let alone my requests. I revised an itinerary with Anita until it was basically perfect and encapsulated everything I had in mind to do and see. She also arranged with perfect rooms for me as a solo traveler, in great locations either super convenient or in prime locations or, basically always.. Both! All of which was excellent situated into my budget. Everything about the stays had their charm and I appreciated where I stayed in every city I settled down in for adventures and experiences.
In a summary of my travel; I landed in Italy for my first stay in Venice. I traveled onward for Florence where a Cinque Terre day trip was also part of that trip. My next stay was in Rome. And from there I visited Naples which included the Amalfi Coast AND Pompeii! Transportation from city to city was effortless with train tickets all in order prior to travel.
Everything worked out. Everything exceeded my expectations.
That is all due to Kimkim, to Anita, and to being a traveler ready for excitement, adventure, and receptive of everything that comes in being somewhere new.

I have been asked many times now, "what was my favorite part of the trip?"
I do not have a favorite, I have favorited each in my mind and journals each part of my travel having individually and respective appealing aspects. There was literally no complaints I have and that is rare, but genuinely true when I say it here.

Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Sep 04, 2024

Hi Geremy! Thank you so much for taking the time to write your trip review! It has been a true pleasure helping you plan this trip and I am so glad you had such a great time :) I hope to be able to help you again for your future trips to Spain, Italy or Portugal. I wish you all the best! 😊

10/10 def recommend!!
Italy | Jul 15 - Jul 22, 2024

Emily
Emily P.
Dallas, TX | Reviewed on Jul 23, 2024
10/10 I def recommend using this service for your next Italy vacation! The whole process ran so smooth. The tours, guides, and drivers that they set up for us were amazing and so friendly and kind. Arianna listened to what we wanted and planned a wonderful trip. Jessica and Barbara stayed in touch with us daily to provide reminders for times and meeting points and were available to answer any questions. I couldn’t imagine going back to Italy without using this travel team again! We had such a... Read more

10/10 I def recommend using this service for your next Italy vacation! The whole process ran so smooth. The tours, guides, and drivers that they set up for us were amazing and so friendly and kind. Arianna listened to what we wanted and planned a wonderful trip. Jessica and Barbara stayed in touch with us daily to provide reminders for times and meeting points and were available to answer any questions. I couldn’t imagine going back to Italy without using this travel team again! We had such a great time!!

Hotel Reviews
Palazzo delle Grazie
Sorrento

We loved our stay here! It is in the perfect location, easy access to the shops and great restaurants. The breakfast every morning was fabulous. The room was large and the bed was so comfortable. Everyone was so kind. We had an early morning checkout and they prepared us a box of pastries to take on the road! 10/10 would def recommend!

Authenticity & Character
The rooms were beautifully decorated!
Location
Walking distance to everything you want to do!
Staff
They provided us with a box of pastries for the road on our early morning checkout, so kind!
Cleanliness & Comfort
The bed was so comfy and they cleaned daily and provided fresh towels daily, it was awesome!
Salotto Monti Rome
Rome

Def recommend this hotel! It’s in a great location, about a 15 min walk to the Trevi or 20 min walk to the colosseum. The room was cozy and the bed was so comfortable. The breakfast every morning was so good- def recommend taking it on the terrace!

Authenticity & Character
It is situated on a quieter street and is on the third floor of this building, but no fear there are two cute elevators for caring up luggage!
Location
Great location!
Staff
Everyone was so kind!
Cleanliness & Comfort
The rooms were cleaned daily and fresh towels given daily, it was awesome!
Activity Reviews
Colosseum & Ancient Rome Tour with Roman Forum
Colosseum & Ancient Rome Tour with Roman Forum
Rome

This was so fun!! Def would not have been able to take in the full experience without having a fabulous tour guide to lead the way.

Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Tour with Vatican Museums, Sistine Chapel & St. Peter's Basilica
Vatican Tour with Vatican Museums, Sistine Chapel & St. Peter's Basilica
Rome

I def recommend going in a tour group for this experience! We really were able to enjoy it so much more than if we just walked around by ourselves, the guide was so knowledgeable. It also allowed us to skip a lot of the lines which was fabulous given how busy and hot it was!

Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Naples to the Amalfi Coast or Amalfi Coast to Naples - Pompeii en Route
Italy

This was one of our favorites!! It was a private walking tour around Pompeii for 2 hours and it was absolutely fabulous. Our tour guide, Mary, was so knowledgeable and very clearly loved the history, she made it so much fun!

Quality of Experience
Guides, Drivers and Staff
Our driver was amazing. He picked us up from the airport and took us here, and then to our stay in Sorrento. He gave us great recommendations for restaurants!
Transport
Our driver was there waiting for us at the train station, and when we arrived at Pompeii he called our tour guide to let her know we had arrived, and waited until we had finished with our luggage!
Exclusive Capri Boat Tour from Sorrento
Exclusive Capri Boat Tour from Sorrento
Italy

This activity is a MUST. It was phenomenal. We were picked up at our hotel, taken to the marina where us and three other couples got on a boat and were taken to Capri. Our guide was fabulous, the driver was awesome. We got to go around the island by ourselves and then get back on the boat and swim. They provided snacks and sandwiches and wine!

Quality of Experience
Guides, Drivers and Staff
Transport
Pizza School at Agriturismo
Pizza School at Agriturismo
Italy

This activity was one of my absolute favorites. We were driven to this beautiful farm up a mountain. The family of the farm was so incredibly charming and funny and very clearly loved what they do. They taught us how to make pizzas like pros, and we had an absolute fantastic time. Anna was incredible!!! I also loved being able to enjoy the pizzas at a communal table and talk to other people in the group who were from all over. Def recommend this to everyone!!

Quality of Experience
Food
Oh my gosh the wine was amazing. The pizza was fabulous. the pana cotta was so good!!
Guides, Drivers and Staff
Transport
Local specialist: Arianna Zampieri
Arianna
Arianna Zampieri
Local specialist in Italy | Replied on Jul 23, 2024

Dear Emily,
Thank you for your kind words regarding your travel experience with us!
It was a pleasure to assist you in designing a 100% customized trip and ensuring 100% stress-free journey! It brings us great joy to know that you had a memorable time in Italy, with our knowledgeable guides, and that you enjoyed the central and welcoming accommodations.
Should you decide to embark on another adventure in Italy, please don't hesitate to reach out to the Storywalking Team. We will be surely happy to have you again!

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
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Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.