Kimkim Trip Reviews for Spain

4.9
Based on 507 ratings
Read 507 verified reviews by travelers who booked their trip to Spain on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Easy planning for family of 5
Spain | Mar 30 - Apr 6, 2023

Kristin
Kristin N.
Northfield, MN | Reviewed on Apr 10, 2023
Having Raquel plan our trip for our family of five took the stress out of it and made the trip so much more enjoyable. She gave us several itineraries to choose from and balanced self guided and guided tours very well. We especially enjoyed our guide, Danny, in Barcelona. Barcelona was the highlight of our trip. The tapas welcome was also perfect for our arrival and welcome to Spain. I would definitely book another trip through Kim Kim and recommend it to others. Read more

Having Raquel plan our trip for our family of five took the stress out of it and made the trip so much more enjoyable. She gave us several itineraries to choose from and balanced self guided and guided tours very well. We especially enjoyed our guide, Danny, in Barcelona. Barcelona was the highlight of our trip. The tapas welcome was also perfect for our arrival and welcome to Spain. I would definitely book another trip through Kim Kim and recommend it to others.

Hotel Review
Petit Palace Posada del Peine
Madrid

Great front desk staff. Good breakfast. Comfortable beds and great location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Raquel Aceituno
Raquel
Raquel Aceituno
Local specialist in Madrid | Replied on Apr 17, 2023

Hi Kristin, Thank you so much for taking the time to write this review and for your feedback, which I will make sure to forward to our team of local guides, especially to Danny who was very happy to show you around Barcelona! I'm so glad you and your family enjoyed this adventure and it was my pleasure to help you with this trip. Best, Raquel :)

Our local specialist Yuri was the MVP of our trip!!
Spain | Mar 21 - Mar 30, 2023

Chelsey
Chelsey F.
Lancaster, PA | Reviewed on Apr 04, 2023
My sister and I decided we wanted to take a trip to Spain together, however neither of us had the time to plan all of the details. This is where kimkim came in. The travel quiz goes over things such as budget, what your travel style is, what kinds of activities you enjoy, etc. You are able to customize how much planning kimkim does for you. We decided it would be most helpful for us to have our hotels and transportation booked, but that we would like to book our own activities. Then we were... Read more

My sister and I decided we wanted to take a trip to Spain together, however neither of us had the time to plan all of the details. This is where kimkim came in. The travel quiz goes over things such as budget, what your travel style is, what kinds of activities you enjoy, etc. You are able to customize how much planning kimkim does for you. We decided it would be most helpful for us to have our hotels and transportation booked, but that we would like to book our own activities. Then we were connected with our local specialist, Yuri. Kimkim had a curated list of trusted hotels in each city we planned to visit, and we were able to go through and select the ones we liked. Yuri was even able to upgrade us to a nicer hotel for the same price for one of our stays! All of the hotels were excellent. One of the highlights of our trip was a free walking tour Yuri set up for us in Madrid. The guide took us on a custom tour of the city based on our interests and what we had seen so far; his knowledge of Madrid and it's history was remarkable. Unfortunately, a few days into our trip, I left my phone in the car that transferred us to the train station. This is where Yuri really became MVP. He was able to contact the company, and they were able to find my phone and mail it to me at our final destination!! He went way above and beyond, and was so kind and helpful when this happened. Overall, we had an amazing trip to Spain. Kimkim and Yuri made the planning process and the trip itself smooth and seamless. Yuri was invaluable, and we cannot thank him enough for all of his help!!

Hotel Reviews
H10 Corregidor Boutique Hotel
Sevilla

This hotel is in an excellent location, the staff are very friendly and it is beautiful. Our room appeared to be newly remodeled, it was bright and inviting. This was our favorite hotel on our trip!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cortezo
Madrid

This hotel was in an excellent location, we were able to walk for all of our sightseeing in Madrid.

Authenticity & Character
Location
very walkable
Staff
Cleanliness & Comfort
bathroom could've been a little cleaner
Hotel Astoria
Barcelona

Beautiful hotel in a great location. Very walkable and close to the metro. The room and bathroom were very spacious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Private Madrid Highlights Walk
Private Madrid Highlights Walk
Madrid

Our walking tour of Madrid was one of the highlights of our trip!! Our guide, Enrique, did an outstanding job of showing us around the city. He came up with a custom tour on the spot based on our interests, and what we had already seen in Madrid; it completely exceeded our expectations. He even took us up to a rooftop spot for a drink with a beautiful view of Madrid. It made the tour even more memorable and special. After our tour, Enrique gave us a list of bars and restaurants to visit, and even told us what he recommended ordering at each spot. So not only did we get a custom walking tour, but we also got a custom tapas tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Yuri Ihnatov
Yuri
Yuri Ihnatov
Local specialist in Amsterdam, Netherlands | Replied on May 12, 2023

Hello Chelsey!

I am overjoyed to read your wonderful review of your trip to Spain and your experience with kimkim! I'm glad that the customized planning process worked well for you and your sister, and that you enjoyed the hotels and activities we arranged. It was my pleasure to help you with your lost phone situation - I'm always here to support and assist our travelers in any way I can. Thank you so much for your kind words, and I hope you'll choose kimkim for your future travel adventures.

Wishing you and your sister many more happy journeys!

Magnificent 2 weeks in Spain
Spain | Mar 19 - Mar 30, 2023

Susan
Susan M.
Boardman, OR | Reviewed on Mar 31, 2023
The entire planning process was wonderful. Beatriz was a pleasure to work with and very responsive for developing a customized Itinerary. The serviced provided went beyond planning our trip. During the trip Bea stayed in contact with us and ensured we had support of weekends. Rita who was available on the weekend also went above and beyond to resolve an minor tour issue. This team is outstanding. Read more

The entire planning process was wonderful. Beatriz was a pleasure to work with and very responsive for developing a customized Itinerary. The serviced provided went beyond planning our trip. During the trip Bea stayed in contact with us and ensured we had support of weekends. Rita who was available on the weekend also went above and beyond to resolve an minor tour issue. This team is outstanding.

Hotel Reviews
Pestana Plaza Mayor Madrid
Madrid

Incredible hospitality.

Authenticity & Character
Location
Perfect central location for exploring Madrid
Staff
The staff were so friendly and always available to address your needs and questions.
Cleanliness & Comfort
Vincci Albayzin Hotel
Granada

Hotel is located just out side of the City Centre which is ideal for exploring the city but not in the mix of the busy areas.

Authenticity & Character
Location
Staff
They could not have been more accommodating. All staff were available to provide the support needed…
Cleanliness & Comfort
The hotel is in need of updating
Hotel Regina
Barcelona

Great location for walking to all places of interest as well as access to the Metro…Staff were wonderful and happy to answer and and all questions… very familiar with great restaurants

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Visit of Seville
Guided Visit of Seville
Seville
Quality of Experience
Guides, Drivers and Staff
Tapas Culinary Experience
Tapas Culinary Experience
Madrid
Quality of Experience
Food
Guides, Drivers and Staff
Guided Visit of Madrid:  History, Culture & Architecture of the Capital of Spain
Guided Visit of Madrid: History, Culture & Architecture of the Capital of Spain
Madrid
Quality of Experience
Guides, Drivers and Staff
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Madrid
Quality of Experience
Guides, Drivers and Staff
Transport
Train Seville to Córdoba,  Guided Visit of Córdoba, Train Córdoba to Seville
Train Seville to Córdoba, Guided Visit of Córdoba, Train Córdoba to Seville
Seville
Quality of Experience
Guides, Drivers and Staff
Private Transfer  {{start_location}} to {{end_location}} via Ronda
Private Transfer {{start_location}} to {{end_location}} via Ronda
Spain
Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada
Quality of Experience
Guides, Drivers and Staff
Flamenco Show in a Sacromonte Cave
Flamenco Show in a Sacromonte Cave
Granada
Quality of Experience
Guides, Drivers and Staff
Barcelona & Gaudí:  An Architecture Walk
Barcelona & Gaudí: An Architecture Walk
Barcelona
Quality of Experience
Guides, Drivers and Staff
Day Trip to Montserrat & Penedès Region Wine Tasting
Day Trip to Montserrat & Penedès Region Wine Tasting
Barcelona
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Apr 07, 2023

Hi Susan! Thank you so, so much for your kind words to the entire team! As I told you before, ensuring that our travelers are having a great time and creating lovely memories while discovering new places is always our priority :) It will be truly a pleasure to help you again in the future with a new adventure!!! Best regards from Spain, Bea.

Great balance of my planning and expertise
Spain | Mar 6 - Mar 18, 2023

K
Kate W.
Canada | Reviewed on Mar 28, 2023
I was very overwhelmed when I first started to plan our family trip to Spain. Turning to KimKim helped me to organize what I wanted to do and create the details I wanted with the assistance I needed. I enjoyed the flexibility of getting help only where I needed it and still having a hand in much of the planning, but with expertise behind me. Yuri was able to make recommendations and ensure that I was on the right track for what my family needed.
Many of the excursions we did that he booked...
Read more

I was very overwhelmed when I first started to plan our family trip to Spain. Turning to KimKim helped me to organize what I wanted to do and create the details I wanted with the assistance I needed. I enjoyed the flexibility of getting help only where I needed it and still having a hand in much of the planning, but with expertise behind me. Yuri was able to make recommendations and ensure that I was on the right track for what my family needed.
Many of the excursions we did that he booked were great, and we had some truly amazing guides who taught us so much more than we would have gotten from our trip had we only toured on our own.

Activity Reviews
Private Walk in Barcelona's Gothic Quarter
Private Walk in Barcelona's Gothic Quarter
Barcelona

We did this tour on our first full day in Spain and it was a perfect start to our trip. Our tour guide was Tati and she was amazing. She told us so many great stories about the legends of Barcelona and their traditions. She was great with my kids and had fun activities for them and great visuals for them to better understand the history. We were smiling and laughing the whole time, while learning so much about the gothic area and Catalan as a whole. Tati set the standards high for the rest of our trip and we kept referring back to her and how great she was.

Quality of Experience
Understanding the history of Barcelona and Catalan traditions.
Guides, Drivers and Staff
Tati was absolutely amazing and made this tour amazing.
Private Tapas & Flamenco Experience
Private Tapas & Flamenco Experience
Seville

Our guide

Quality of Experience
Guides, Drivers and Staff
Local specialist: Yuri Ihnatov

Wonderful trip Spain and Portugal! All aspect...
Spain | Mar 6 - Mar 20, 2023

Cara
Cara D.
Hot Springs National Park, AR | Reviewed on Mar 23, 2023

Wonderful trip Spain and Portugal! All aspects were extremely well organized, planned and executed. All guides, drivers, hotels and all aspects of travel were excellent. Not one detail was lacking. I am usually extremely picky about hotels and look for great deals. They did both! I don’t think I have ever stayed in such unique and accommodating hotels that were of such good class. They talk with you on the phone to make sure that your personal interests ans well ans unique needs are included in your tour. Just wonderful.

Local specialist: Dalia Bouzerar
Dalia
Dalia Bouzerar
Local specialist in Spain | Replied on Mar 23, 2023

Thank you Cara for your kind review! It was so nice hosting the two of you here and should you decide to come back to this side of the world again, it would be my pleasure to help you explore other beautiful corners of the Iberian Peninsula!

Best trip to Spain!
Spain | Mar 5 - Mar 12, 2023

A
Alyssa K.
Houston, TX | Reviewed on Mar 14, 2023
Marina planned an excellent trip to Spain that was truly off the beaten path! For all of our excursions, we had local guides who were personable, knowledgeable, and extraordinarily helpful for any questions we had or recommendations for places to eat. We greatly enjoyed our bike tour of Barcelona that hit many of the famous Gaudi houses, our small group tour of Montserrat accompanied by a wine tour, our private tour of La Sagrada Familia, our cooking class where we made paella, and multiple... Read more

Marina planned an excellent trip to Spain that was truly off the beaten path! For all of our excursions, we had local guides who were personable, knowledgeable, and extraordinarily helpful for any questions we had or recommendations for places to eat. We greatly enjoyed our bike tour of Barcelona that hit many of the famous Gaudi houses, our small group tour of Montserrat accompanied by a wine tour, our private tour of La Sagrada Familia, our cooking class where we made paella, and multiple private walking tours that got us quickly acclimated to each city we visited! Marina was always available for any questions we had and offered additional recommendations for places to go and eat.

Hotel Review
7 Islas Hotel
Madrid

Wonderful hotel. The room was clean, comfortable, and stylish. The bathroom included a great selection of soaps and hair products. Breakfast was delicious and included! Good proximity to the center of Madrid and numerous restaurants, bars, and attractions were within walking distance.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Marina Courtaut
Marina
Marina Courtaut
Local specialist in Madrid | Replied on Mar 21, 2023

Hi Alyssa, thank you so much for taking the time to write your trip review! I am thrilled to hear you had such a marvelous time in Spain. It was my pleasure to work with you and organize this experience for you and Nisha. I will pass on your kind word to all the team :) Hotel 7 Islas is one of my favorite hotels in Madrid as is difficult to find a local and small hotel like that in such a big city, the hotel director is actually the granddaughter of the hotel's original owner! I look forward to welcoming you back in Spain. Warmest regards, Marina

Our family trip to Spain was absolutely fantastic!
Spain | Mar 5 - Mar 13, 2023

Megan
Megan A.
New Bern, NC | Reviewed on Mar 14, 2023
Our family trip to Spain was absolutely fantastic! The entire process with Marta (and KimKim) from start to finish could not have been better! Everything was planned meticulously, and Marta was always promptly available with guidance, expertise, and assistance. The drivers were always on time and professional. The hotels were all luxurious and right in the middle of all the action in each city. The Flamenco Show was so quaint and intimate, it felt like we were at a private performance. And... Read more

Our family trip to Spain was absolutely fantastic! The entire process with Marta (and KimKim) from start to finish could not have been better! Everything was planned meticulously, and Marta was always promptly available with guidance, expertise, and assistance. The drivers were always on time and professional. The hotels were all luxurious and right in the middle of all the action in each city. The Flamenco Show was so quaint and intimate, it felt like we were at a private performance. And beyond a doubt the guides and local experiences really made the whole country come alive! Boris made the tapas crawl so much fun. Miguel brought Barcelona alive with his wealth of knowledge. Manu made our trip to the coast an absolute blast. Jorge showed us the history of Madrid’s streets. Elena braved the weather in Segovia to show us all the ancient nooks and crannies. Pablo transported us back in time with his vast knowledge of Seville’s past. And Geza pointed out all the things in the Royal Palace we would have missed without him! This trip truly exceeded all of our expectations. We are so thankful for all the effort that went into planning such a fantastic trip for our family. We look forward to picking out another destination and letting KimKim handle the rest!

Hotel Reviews
Hotel España Ramblas
Barcelona

Fantastic hotel in a lively location! Highly recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
H10 Villa de la Reina Boutique Hotel
Madrid

Beautiful hotel in a great location with very friendly staff! Highly recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
H10 Casa de la Plata
Sevilla

Beautiful hotel in a fantastic location! Super helpful and friendly staff! Highly recommend!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tapas Walk in Barcelona
Tapas Walk in Barcelona
Barcelona

This was an awesome way to dive into the Barcelona tapas scene - Absolutely delicious!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Tour of Barcelona & La Sagrada Familia
Private Tour of Barcelona & La Sagrada Familia
Barcelona

Miguel really made Barcelona come alive with his vast knowledge of the city - both the people and the buildings!

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Medieval Girona and Costa Brava
Day trip to Medieval Girona and Costa Brava
Barcelona

Manu was a blast! His connections made for a really enjoyable trip to off-the-beaten path places.

Quality of Experience
Guides, Drivers and Staff
Transport
Highlights of Madrid Walk
Highlights of Madrid Walk
Madrid

Jorge really made us feel like locals as we strolled through the streets of Madrid!

Quality of Experience
Guides, Drivers and Staff
Transport
Train Madrid to Segovia, Guided Visit of Segovia,  Train Segovia to Madrid
Train Madrid to Segovia, Guided Visit of Segovia, Train Segovia to Madrid
Madrid

Elena brought us to magical, out of the way places on our tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Flamenco Experience
Flamenco Experience
Spain

Such an intimate environment with a passionate performance!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Seville
Guided Visit of Seville
Seville

Pablo was fantastic! His vast knowledge really brought us back in time through Seville's history.

Quality of Experience
Guides, Drivers and Staff
Transport
Madrid’s Royal Palace Private Tour
Madrid’s Royal Palace Private Tour
Madrid

Geza was great! He really pointed out all of the things that would have escaped our notice.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Mar 14, 2023

Hi Megan, thank you for this thorough review and feedback! I am sure the guides that were part of your trip will appreciate your words as much as I appreciate them. It was a genuine pleasure to prepare this trip for you and I am here for any future questions regarding travel to Spain and Portugal. Warmest regards, Marta

First Solo Trip and using KimKim helped ease some stress
Spain | Mar 8 - Mar 12, 2023

Liecel
Liecel B.
South Bradenton, FL | Reviewed on Mar 13, 2023
Working with Carmen was great. Hotel - was nice and 15-20 min walk to Las Ramblas. It was clean and breakfast was good. However 2 different locals said it was in a “sketchy part of town”. And while I felt safe walking around there were many homeless people outside the hotel and it wasn’t nice to look at. The hotel did not have air conditioning (or it was broken) and I asked for a fan several time but they did not have one. It was unseasonably warm. There was a slight mix up with City... Read more

Working with Carmen was great.

Hotel - was nice and 15-20 min walk to Las Ramblas. It was clean and breakfast was good. However 2 different locals said it was in a “sketchy part of town”. And while I felt safe walking around there were many homeless people outside the hotel and it wasn’t nice to look at. The hotel did not have air conditioning (or it was broken) and I asked for a fan several time but they did not have one. It was unseasonably warm. There was a slight mix up with City taxes that you prepaid as hotel did not see them being paid but Helena straightened it out.

Tapas Tour - Carla was the best! She even gave some recommendations for other things.

Girona/Costa Brava - I already gave you feedback on the tour guide. The places we visited were beautiful. No stores were open in Costa Brava.

Sailboat tour - this was nice. The Spanish guitarist was amazing. Waters were choppy as it was very windy. The crew gave us blankets and were very helpful

Drivers - waited about 10min on arrival. But no issues.

Local specialist: Carmen Herranz
Carmen
Carmen Herranz
Local specialist in Madrid, Spain | Replied on Mar 14, 2023

Hi Liecel!
Thank you so much for taking the time to write your trip review and for your kind words to the entire team!! I'm really happy you enjoyed your time discovering our country and hope you created lovely memories. I am glad you liked Costa Brava though out of the season not all businesses are opened, maybe you may come in summer next time, ;).
Thank you again for letting us be a small part of your trip :)
Warmest regards,
Carmen

Madrid is well worth a visit
Spain | Mar 1 - Mar 5, 2023

Colleen
Colleen N.
Tucson, AZ | Reviewed on Mar 12, 2023
We had a wonderful time in Madrid. Irene was very efficient in organizing every detail and responded quickly to every question I had. Madrid is a beautiful city and easy to navigate. We also made a day trip to Toledo, which was an interesting historic city with a stunning cathedral but is also very touristy with lots of souvenir shops. Read more

We had a wonderful time in Madrid. Irene was very efficient in organizing every detail and responded quickly to every question I had. Madrid is a beautiful city and easy to navigate. We also made a day trip to Toledo, which was an interesting historic city with a stunning cathedral but is also very touristy with lots of souvenir shops.

Hotel Review
Hotel One Shot Luchana 22
Madrid

The hotel was in an excellent location right next to a metro stop. It is a beautiful historic building but the room was small and very plain. I expected a little more character. The restaurant downstairs served an excellent breakfast and we also stopped several times for a glass of wine.

Authenticity & Character
The building was beautiful and historic but the room was small and plain. We had just a small open space around our bed for our luggage. The bathroom by comparison was quite roomy and the shower was excellent. I would have been willing to pay a bit more for a larger room.
Location
Staff
Cleanliness & Comfort
Very clean but too small. By the time we reached Madrid we had been traveling nearly 3 weeks and would have liked to spread out a bit.
Activity Reviews
Eco TukTuk
Eco TukTuk
Madrid

Very informative and a good way to start our visit.

Tapas tour
Tapas tour
Madrid

My favorite experience. Our guide was friendly, spoke very good English without a heavy accent, and was very knowledgeable. We had a great time trying Spanish wines and tapas

Quality of Experience
Food
Guides, Drivers and Staff
Especial Dinner and Flamenco show
Especial Dinner and Flamenco show
Madrid

The food was very mediocre. I noticed that only two other Americans came for dinner; everyone else came just for the performance. The dancing was interesting and energetic but a very modern, extemporaneous style and we missed some of the more traditional, flamboyant aspects of the dance.

Quality of Experience
Guides, Drivers and Staff
Transport
We wasted time taking a cab. It would have been much easier to get there by Metro but the address was unfamiliar. It would have been helpful if our itinerary had indicated the Metro stop closest to the venue
 Walking tour in the World Heritage city of Toledo
Walking tour in the World Heritage city of Toledo
Spain

Beautiful city and worth a visit but be prepared for lots of other tourists and souvenir shops everywhere you turn. Our guide was a wonderful Spanish lady who had lots of information to share but her English was heavily accented and we had to listen very closely to understand her, which got very wearing after 3 hrs.

Quality of Experience
Y
Guides, Drivers and Staff
Transport
The train was excellent. We took a cab from the station to the location where we met our driver
Spanish Cooking Master Class in Madrid
Spanish Cooking Master Class in Madrid
Madrid

One of our most fun activities in Spain!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Irene Carravilla
Irene
Irene Carravilla
Local specialist in Basque Country | Replied on Mar 13, 2023

Thank you very much for your kind comments, we were very happy to hear about your excellent experience in our country and we were delighted to be your local hosts. It is the way we have to work in our local operator specialized in responsible tourism, GenuineSpain. We try to take care of all the details and give a personalized service and always improve, so your comments help us to provide a better and better service.
Thank you very much and see you soon!
Irene
GenuineSpain
www.genuinespain.es

Karenina organized a great 10 day tour around...
Spain | Mar 1 - Mar 10, 2023

les
les c.
Canada | Reviewed on Mar 11, 2023
Karenina organized a great 10 day tour around SW Spain. Of all the places I enjoyed Granada the most. Probably because the guide Marta put in the extra effort for the Tapas tour and the trip to the White Villages in the mountains. Read more

Karenina organized a great 10 day tour around SW Spain. Of all the places I enjoyed Granada the most. Probably because the guide Marta put in the extra effort for the Tapas tour and the trip to the White Villages in the mountains.

Activity Review
Private Transfer {{start_location}} to {{end_location}},  Hike Caminito del Rey
Private Transfer {{start_location}} to {{end_location}}, Hike Caminito del Rey
Spain

It was the first time my driver had been to the Camino Del Ray, so it took a little time to find the entrance. The entrance was not obvious; but the driver was determined asking several of the local guides, and personally walked with me to ensure I got to the right place.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Karenina Steinbach
Karenina
Karenina Steinbach
Local specialist in Madrid, Spain | Replied on Mar 23, 2023

Thank you very much for taking the time to write this review! I am so happy to hear you had a great time during your trip. I will pass on your kind words to Marta! I look forward to working with you again in the future!
Warmest regards,
Karenina

Planning with Kimkim results in a very memor...
Spain | Feb 17 - Feb 26, 2023

Christina
Christina F.
Grand Rapids, MI | Reviewed on Mar 05, 2023
Planning with Kimkim results in a very memorable trip! My siblings and I as well as our spouses were delighted with the experience. I planned a ten trip to Spain with Yuri and his knowledge was invaluable. Because Kimkim has so many great contacts and activities to choose from we were able to tailor the trip our interests. The resulting trip had the ease of a formal tour group but the privacy of handling arrangements ourselves. We visited Seville, Granada and Barcelona. All of our... Read more

Planning with Kimkim results in a very memorable trip! My siblings and I as well as our spouses were delighted with the experience. I planned a ten trip to Spain with Yuri and his knowledge was invaluable. Because Kimkim has so many great contacts and activities to choose from we were able to tailor the trip our interests. The resulting trip had the ease of a formal tour group but the privacy of handling arrangements ourselves. We visited Seville, Granada and Barcelona. All of our transportation was handled smoothly and comfortably.

Hotel Gravina 51 in Seville was such a luxurious experience. The facility is gorgeous and so well maintained. Although the bathroom is a bit small it was so well appointed I didn't mind that a bit. My bathroom at home is even smaller and not nearly as nice! The staff was very charming and the daily breakfast offerings were extensive, creative and well-prepared, perhaps the best meals we had in Spain. In Seville the highlights were our tour of the Alcazar, a Flamenco show and our cooking class. Our guides Penelope and Pilar were well versed on the history of Seville and insightful, passionate and just delightful to spend time with. Our cooking class with Ana at Fresh Cooking Spain was also a real pleasure. Her facility is gorgeous. We had fun preparing traditional Spanish foods and enjoyed eating them on her beautiful terrace.

In Granada we stayed at the Parador, right on the grounds of the Alhambra and this was also a great experience. My main quibble there was that we had twin beds, something Americans don't experience much. It was wonderful being located on the ground of The Alhambra. It is a bit of a hike going down into the town center but it was just what we needed to work off some calories. Our guide of the Alhmabra, Edu, was thoughtful and intelligent. Clearly Yannat Tours and Kimkim have a gift for discovering talent. The Alhambra and Generalife gardens are not to be missed, such a remarkable layered history. We also had two tours with Food Sherpas. We did not enjoy these tour guides as well. We weren't as impressed by the Food Sherpa guides in Granada. The guide for the market took us to two nice spots but she didn't seem to know much about food. The guide that did the wine tasting was a bit arrogant and I didn't feel that the wines she chose were very well representative of Spanish wines. Although all four were from Spain one of them was a Merlot, and another was an Albarino that was not from Rias Baixas.

We stayed at the Hotel Regina in Barcelona. The room product was a little rundown and there wasn't much sound proofing so one heard everything the neighbors were doing or talking about. The location is very convenient however and the breakfasts were good. In fact on the day that we left early in the morning for our balloon ride they prepared fabulous to go bags for us. They did not charge extra for this service and it was so considerate that they accommodated us in this way. The balloon trip was the highlight of our trip! The pilot was so skilled that none of us felt any anxiety. The views were spectacular, I can't describe how breathtaking it was when we rose above the clouds and saw the
Pyrenees! However our visit to Montserrat was cut very short. Our balloon ride ran longer than expected so all we were able to do was take the gondola to the top and then walk to the bus for the trip down. It was disappointing to not see anything in the monastery and we did not have lunch as stated in the itinerary. Perhaps the tour tries to cram too much in? I would recommend separating the two activities. But again I can't stress enough how much we loved the balloon! Our architecture tour was also a highlight. Our guide educated us on Guadi and his contemporaries and Sagrada Familia is a wonder. She also gave recommendations on things to visit on our own. This city is so gorgeous and has so much to offer.

We had to drop two activities from our plan and in the end this was a good thing. I would encourage anyone planning a trip like ours to build in plenty of time to explore on their own. We found the Spanish people to be so warm and welcoming and always felt safe walking on our own. I only wish Google Maps was easier to use for walkers. I heartily recommend planning a tour with Kimkim and look forward to exploring another country with their expert planning and guidance!

Hotel Reviews
Hotel Gravina 51
Sevilla
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Parador de Granada
Granada
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Regina
Barcelona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tapas & Flamenco Experience in Seville
Tapas & Flamenco Experience in Seville
Seville

The theater is a gem, small and intimate and beautiful. It was so fun to walk in to our seats on the front row. Pilar is outstanding!

Quality of Experience
Guides, Drivers and Staff
Private Mediterranean Cooking Class
Seville
Quality of Experience
Food
Guides, Drivers and Staff
Private transfer from  {{start_location}} to {{end_location}} with Ronda visit
Private transfer from {{start_location}} to {{end_location}} with Ronda visit
Spain
Quality of Experience
Guides, Drivers and Staff
Transport
Private Walk in Granada, The Alhambra & Generalife Gardens
Private Walk in Granada, The Alhambra & Generalife Gardens
Granada

Here as in other sites we visited with a tour it is such an advantage to have skip the line access.

Quality of Experience
Guides, Drivers and Staff
Taste of Granada Walking Food Tour
Taste of Granada Walking Food Tour
Granada

Our guide was not very knowledgeable about food, disappointing.

Quality of Experience
Food
Guides, Drivers and Staff
Granada Wine Tasting
Granada Wine Tasting
Granada

We were not as impressed with our guide as she is in herself.

Quality of Experience
Guides, Drivers and Staff
Day Trip to Montserrat & Hot-Air Balloon Ride
Day Trip to Montserrat & Hot-Air Balloon Ride
Barcelona

Our balloon ride was the highlight of our trip, heartily recommended1

Quality of Experience
Guides, Drivers and Staff
Transport
Private Gaudí Architecture Walk with La Sagrada Família
Private Gaudí Architecture Walk with La Sagrada Família
Barcelona

Our guide taught us a lot about Guadi and his contemporaries and gave us recommendations for see on our own.

Quality of Experience
Guides, Drivers and Staff
Private Visit to Seville’s Cathedral & Alcázar
Private Visit to Seville’s Cathedral & Alcázar
Seville

Our guide Penelope is a treasure!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Yuri Ihnatov

An in depth visit to historic and beautiful southern Spain
Spain | Feb 4 - Feb 25, 2023

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Paula and Herb R.
Pittsfield, MA | Reviewed on Mar 04, 2023
We recently returned from a wonderful trip to southern Spain. Our travel itinerary was prepared by Luis of Hidden in Spain, and was exceedingly well done. Pretrip info was extensive. All accomodations were centrally located inthe historic districts of the cities we visited. Tours and tour guides were excellent, and we saw so much, both in the cities, and beyond. Of particular mention, an outstanding flamenco performance followed by dinner with Guido, a wine tasting visit to a sherry bodega,... Read more

We recently returned from a wonderful trip to southern Spain. Our travel itinerary was prepared by Luis of Hidden in Spain, and was exceedingly well done. Pretrip info was extensive. All accomodations were centrally located inthe historic districts of the cities we visited. Tours and tour guides were excellent, and we saw so much, both in the cities, and beyond. Of particular mention, an outstanding flamenco performance followed by dinner with Guido, a wine tasting visit to a sherry bodega, and a delightful olive/ olive oil education at a scenic hilltop olive plantation. One guide, Kate, who guided us for two tours, hosted us for a spectacular at home tapas/ wine pairing dinner. Travel arrangements in country, by bullet train and bus, were a positive experience. I can strongly recommend Luis and Hidden in Spain if you want to visit Spain in depth.

Local specialist: Luis Fernandez de Vega
Luis
Luis Fernandez de Vega
Local specialist in Gijón, Asturias, Spain | Replied on Mar 06, 2023

Good morning Paula,

Just want to thank you for your kind words. I'm very happy to know you enjoyed the trip and things were as expected and the guides were good. It is an important part of this business to have to appropriate providers so you get the most of your time and money and enjoy the experience. Luckily most of the guides I work with, as well as hotels/apartments and private drivers, are awesome.
I hope this is not the last time you visit our country and I can have the opportunity to plan a new trip for you sometime. Till then, splash keep in touch.

My best wishes,

Luis

Marta was an amazing agent to work with. Very...
Spain | Aug 28 - Sep 5, 2022

Helen
Helen L.
Chicago, IL | Reviewed on Feb 27, 2023
Marta was an amazing agent to work with. Very responsive, pays attention to detail, and did a great job taking into consideration our preferences and constraints. Have highly recommended KimKim to our friends and family because of Marta's excellent work. Read more

Marta was an amazing agent to work with. Very responsive, pays attention to detail, and did a great job taking into consideration our preferences and constraints. Have highly recommended KimKim to our friends and family because of Marta's excellent work.

Hotel Reviews
7 Islas Hotel
Madrid

The breakfast that was included was amazing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Puebloastur Eco-Resort Wellness & Spa
Cofiño, Parres

Gorgeous hotel and spa set in a very beautiful part of Spain. Great food too, although pricey. Wished we could have stayed longer.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Marta Trzeciakowska
Marta
Marta Trzeciakowska
Local specialist in Madrid, Spain | Replied on Feb 28, 2023

Hi Helen, thank you for submitting your review! It was a pleasure to prepare a trip to Portugal and Spain for both of you. I hope you enjoyed all the activities and that you discovered new places on your road trip that will inspire you to come back. Let me know if I can be oh help in the future. All my best, Marta

We had a very good time overall In Seville, t...
Spain | Feb 17 - Feb 26, 2023

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Dwight L.
Little Rock, AR | Reviewed on Feb 27, 2023
We had a very good time overall In Seville, the Hotel Gravina was very nice, the guides Penelope and Pillar, and the cooking school coach, Ana, were all great. The guide in Ronda was ok, not quite a good as the Sevillanos. The Parador in Granada was also very nice. Eduardo was a great guide. The food sherpas (Mollie, Katya) were fine, but their work was harder with us (most of us are foodies, Christina went to chef school and owned a wine shop, Lance works as a food expert at a high end... Read more

We had a very good time overall In Seville, the Hotel Gravina was very nice, the guides Penelope and Pillar, and the cooking school coach, Ana, were all great. The guide in Ronda was ok, not quite a good as the Sevillanos. The Parador in Granada was also very nice. Eduardo was a great guide. The food sherpas (Mollie, Katya) were fine, but their work was harder with us (most of us are foodies, Christina went to chef school and owned a wine shop, Lance works as a food expert at a high end grocery store in Dallas, so we already knew a lot). The Barcelona hotel, the Regina, was not as nice as the other two, as pertains to the rooms. The breakfast was very nice). The hot air balloon ride was a highlight of the trip and wonderful. Scheduling could have been better, though I'm unsure where to lay the blame. We arrived late for the tour of Monserrat, and it was basically cut very short as a consequence. The guide, Mateo, repeatedly apologized, and I'm not sure how he would have been with the amount of time he usually has to guide. The Gaudi guide, Ana, was also great.

Local specialist: Yuri Ihnatov

Family Trip to Spain
Spain | Feb 17 - Feb 26, 2023

Mary Pat
Mary Pat H.
Dallas, TX | Reviewed on Feb 27, 2023
My sister worked with Yuri to plan our family trip to Spain and every detail was taken care of. We had the most incredible trip with wonderful guides and once in a lifetime experiences! We definitely plan to use KimKkm again. Read more

My sister worked with Yuri to plan our family trip to Spain and every detail was taken care of. We had the most incredible trip with wonderful guides and once in a lifetime experiences! We definitely plan to use KimKkm again.

Hotel Review
Hotel Gravina 51
Sevilla
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Yuri Ihnatov

Great museum and architecture tours
Spain | Feb 5 - Feb 16, 2023

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Avni P.
Manhattan, NY | Reviewed on Feb 24, 2023

The museum, architecture and cultural tours organized were great. Local tour guides were great and very informative. This service was great that I could have all of the logistics, etc taken care of for me. But I don’t think the tapas tours were worth it. For the price paid, I didn’t expect to have to worry about cleanliness or food quality or safety. For both Seville and tapas tours, I was taken to places that were dusty and with food sitting out. I would skip tapas tours type of activities for my next trip.

Local specialist: Yuri Ihnatov

Easy planning, best trip planning experience I have so far!
Spain | Jan 28 - Feb 4, 2023

Joann
Joann L.
Canada | Reviewed on Feb 13, 2023

I was always intimidated by the concept of trip planning. But kimkim is the best tool I have found so far.
I can adjust my schedule and to-dos based on my pace. And the "self-guided tour" information on this site is very helpful on the days I don't want to book a tour, and allows me to wander around the city with some ideas in my head.

Did have some trouble adjusting the number of guests during booking cuz one of the people ended up not coming. But Yuri my appointed travel specialist in kimkim was able to change that for me very quickly.

A five-star experience!

Local specialist: Yuri Ihnatov
Yuri
Yuri Ihnatov
Local specialist in Amsterdam, Netherlands | Replied on Feb 13, 2023

Thank you, Joann, for your review.
It was a pleasure planning your trip.
We are constantly improving our product, so the next time you book your trip, you will have an even better experience.
See you on your next trip with kimkim.com

We had a really excellent experience! Some ac...
Spain | Jan 22 - Feb 1, 2023

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Alex S.
Taylors, SC | Reviewed on Feb 08, 2023

We had a really excellent experience! Some activities that we planned ended up being closed due to the off-season, but the rest of our itinerary was really easy to plan and then the activities were extremely enjoyable. Great recommendations on hotels. The only complaint is that some changes were tricky to process once we got there. We would recommend for others, especially on your first trip to a new city. Yuriy was excellent to work with and very knowledgeable.

Local specialist: Yuri Ihnatov
Yuri
Yuri Ihnatov
Local specialist in Amsterdam, Netherlands | Replied on Feb 13, 2023

Thank you, Alex, for your review.
It was a pleasure planning your trip. We are constantly working on improving our product, so next time you decide to book your trip you will have an even better experience.
See you on your next trip with kimkim.com

It was a seamless experience from start to fi...
Spain | Jan 20 - Jan 28, 2023

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Amanda T.
Australia | Reviewed on Feb 07, 2023
It was a seamless experience from start to finish even though I was very sceptical about going though and online platform that I knew nothing about. I was initially attracted to the itineraries online when I was searching for places to visit in Spain and then I was impressed by how much information was available to me through their website. We have always organised our own travel arrangements, however I will happily re-use Kim Kim again and have already recommended to our friends. Two groups... Read more

It was a seamless experience from start to finish even though I was very sceptical about going though and online platform that I knew nothing about. I was initially attracted to the itineraries online when I was searching for places to visit in Spain and then I was impressed by how much information was available to me through their website. We have always organised our own travel arrangements, however I will happily re-use Kim Kim again and have already recommended to our friends. Two groups are now using them for their next holidays in other parts of the world. We really enjoyed the private guides and having drivers at each stop along the way to greet us and get us straight to our accommodation and the flow of information and constant communication from Alfonso was brilliant! We couldn't fault anything!

Activity Reviews
Ancient Bath Experience
Ancient Bath Experience
Spain
Private Extended Visit to Sagrada Família
Private Extended Visit to Sagrada Família
Barcelona
Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on Feb 07, 2023

Dear Amanda.
All the guides involved in your trip make the same comment; What a nice couple!
It was a pleasure sharing our territory with you.
Take care!

Memorable trip but wouldn't use KimKim or Espiritu Travel again
Spain | Dec 20 - Jan 5, 2023

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Suzy M.
Walnut Creek, CA | Reviewed on Jan 29, 2023
Planning and booking were just okay. I wouldn't use the service again. There were gaps between communication from Katerina which only became concerning as we were coming up on our travel date and hadn't received documentation. This was the most $ we had ever spent on a vacation and while I see the value of an app combined with some service from Katerina, I would have liked more hand holding. One of the main benefits I was hoping for and that was promoted was having someone local where we were... Read more

Planning and booking were just okay. I wouldn't use the service again. There were gaps between communication from Katerina which only became concerning as we were coming up on our travel date and hadn't received documentation. This was the most $ we had ever spent on a vacation and while I see the value of an app combined with some service from Katerina, I would have liked more hand holding. One of the main benefits I was hoping for and that was promoted was having someone local where we were traveling who knew the ins and outs of where we were going and could recommend great experiences. Virtually all experiences that were booked for us were available on Viator. On some occasions there would be a driver who would take us around or pick us up at a train station or airport while on others we were on our own. I couldn't quite understand the difference. We were traveling over the holidays and Katerina told us everything would be closed on Christmas and New Year's. I was a bit nervous but absolutely everything was open so I ended up booking activities for us at additional cost. Unsure what happened there, and is just an example where local information didn't pan out. On a couple of occasions I had to reach out to Katerina on the app but others at Espiritu Travel responded as apparently she was on vacation as the same time as us. They were very helpful. Katerina was also on vacation while we were planning the trip so that was the explanation for the delay in communication and why our travel documents were delayed. We were traveling for 3 weeks so would need laundry services. Katerina indicated the hotels would be able to provide but none of our hotels had laundry service. We were able to find laundromats. There were some other things like a flamenco tour that was a 15-minute cab ride shortly after a 3.5 car ride to arrive in Granada. We just didn't go, it was too much driving and a rest after arriving would have been better timing. I had requested 3-star hotels to keep the budget down but would have liked to have more input to the location of the rooms or option to upgrade. We also had two adult children w/ us, boy and girl, and needed twin beds. That wasn't available at (just) one of the hotels, they said it hadn't been requested by KimKim. In Seville there was only 1 tour planned (e-bikes, really fun), and then in Porto there was nothing planned at all so I spent more to book things. It was New Year's but again, everything was open. All that being said, it was a really memorable trip, some of our guides were fantastic, others just average which was fine. Bumps in travel are always expected but I wouldn't use KimKim or Espiritu Travel again and now that I'm more experienced I'd feel comfortable just planning the whole trip on my own. I read a lot of reviews before booking with KimKim and others seem to have had a great experience so not sure what to make of it.

Activity Reviews
Tapas Culinary Experience
Tapas Culinary Experience
Madrid

We had done another tapas tour in Barcelona and while there was zero history shared, the guide was a lot of fun. Here was the opposite, he talked too much, not allowing enough time for the group to interact. The food and drinks were really good, however, and a couple in our group were vegetarian which was handled really nicely, there were good options.

Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Train Madrid to Toledo, Guided Visit of Toledo, Train Toledo to Madrid
Madrid

Toledo was a highlight of our trip and our guide Natalia was wonderful. She was born and raised in Toledo and was very knowledgeable and generous with information, even sharing her phone number with us if we had a problem while we were traveling. The train ride to Toledo was fine and Natalia and a driver picked us up. We took a cab back to the station at the end of the day and met a really fun cab driver. We were curious about the 'new' Toledo and we asked him to take us through that part of town which he obliged. Just a really nice person and we had a lot of fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Visit of Granada Through Its Scents
Guided Visit of Granada Through Its Scents
Granada

This was a really unique idea but I think they just haven't figured out the execution yet. It's intended to be a tour of the 'smells' of the city. The guide takes you around and pulls out small papers for you and then sprays them with a scent he referenced in his talk. He was very passionate about the idea, and we even ran into him later at Alhambra and he was very friendly, offering to help with any questions. I had asked our tour planner about this one a couple times because I didn't think it was a good fit for us but she thought it was. I wish I had more strongly declined.

Quality of Experience
Guides, Drivers and Staff
Guided Visit:  Alhambra & Generalife Gardens
Guided Visit: Alhambra & Generalife Gardens
Granada

The guides really make all the difference and this was a first-class experience. We toured with a group through all of the beautiful grounds. This is a must when you're in Granada.

Quality of Experience
Guides, Drivers and Staff
Seville by E-Bike
Seville by E-Bike
Seville

Super fun. Be aware you don't actually cover much ground and you do need to drive through crowds. But really a lot of fun.

Quality of Experience
Guides, Drivers and Staff
Train Seville to Córdoba,  Guided Visit of Córdoba, Train Córdoba to Seville
Train Seville to Córdoba, Guided Visit of Córdoba, Train Córdoba to Seville
Seville
Local specialist: Karenina Steinbach
Karenina
Karenina Steinbach
Local specialist in Madrid, Spain | Replied on Feb 03, 2023
Hi Suzy, thank you for taking the time to send us your review, it is important to me. I was pleased to read that you had a memorable trip to Spain and Portugal, however I understand that you felt that I fell short in some areas. I would like to address those points if I may. You mentioned that there were gaps in communication. I have referred back to our conversation in KimKim and I am not clear as to your meaning with gap as I can see that when you wrote to me, I always answered you... Read more

Hi Suzy, thank you for taking the time to send us your review, it is important to me. I was pleased to read that you had a memorable trip to Spain and Portugal, however I understand that you felt that I fell short in some areas. I would like to address those points if I may.

You mentioned that there were gaps in communication. I have referred back to our conversation in KimKim and I am not clear as to your meaning with gap as I can see that when you wrote to me, I always answered you back. I don't work on weekends so if you are referring to a time gap it could have been over a weekend or if your message came in late in the afternoon after I had gone home for the day. I was not on any vacation (except for one Friday, the 25th of Nov) from the time you inquired in Sep until I had my vacation starting on the 19th of Dec. Also I sent your detailed travel documents on the 1st of Dec for your trip departing on the 20th which is within our standard timeframe of 2-3 weeks before departure.

It is true, I was on family Christmas vacation during the time you were in Spain and Portugal, however I can see in the chat conversation in the app that when you wrote to us, one of my colleagues always responded to you in a timely manner. Over the holiday period, in addition to myself, there were several other people on Christmas vacation so the Espíritu Travel team work together to handle the travelers that are in country rather than have one person assigned.

In your itinerary, I provided lots of additional information for each place that you planned to travel including ideas for during your free time, information specific for the Christmas holiday as well as restaurant recommendations. I know the in and outs of each of the destinations that you visited but I am based in one location, in Madrid. In most of the places you visited, you had private tours with local guides who are always more than happy to also provide additional information and recommendations if you directly ask them. If there was a specific experience that you had in mind while we were planning the trip or even after you booked or during your trip, I would have been more than happy to have included it.

In regard to the difference in transfers, meaning ones that were included and not, the ones that were included were listed in the pricing summary before you booked your trip. Generally, we don't include the transfers to/from the train station because for longer trips such as yours with several train connections, it would increase the price so in order to keep within a stated budget, I did not include the transfer to/from the train station. However, if you had wanted them, I certainly could have added them but it was never indicated to me that you wanted all the transfers included. Even if after you had booked your trip and received your travel documents, if you had wanted to add them, I could have added them.

I personally spent Christmas last year with my family in Granada and I know that nothing was open on Christmas Day. One of the owners of Espíritu Travel has spent 3 New Year's Days in Porto and she confirmed to me that nothing is open on New Years Day. When you write ¨everything was open¨, do you mean that you were able to book an activity? The local guides with whom we work are not our employees, they can tell us what days they want to work and what days they don't. None of our local guides for those two places would confirm tours on Christmas Day or New Years Day. We only work with local guides who we know not Viator so I would not have just booked some random guide or tour for you.

In regard to the additional cost for these activities, I have seen in our conversation during the planning that you were asking me to lower the price so including more activities and or transfers would have increased the price.

All the hotels in which you stayed except the one in Porto have laundry services, I personally called the hotels. However, when I spoke to the Porto Charming Hotel, they told me they could send a person from the hotel to a nearby laundry with the your clothes. In regard to the laundry service at other hotels; Petit Palace Puerta del Sol confirmed to me by email (I can send you the email if you like) and by phone; Palacio de Santa Ines states on their website that they have laundry service; and both the Parador de Ronda and Be a Poet Baixa Hotel states on their websites that they have laundry service. So I am not sure why you were not able to have had your laundry done if you asked at reception.

If you refer back to the trip plan in KimKim, you are able to see that originally I had you booked on the fast train to go from Madrid to Granada. However, train tickets can only be booked 2 months in advance so on the day the tickets became available and I went in to purchase your tickets, the one and only morning train was already sold out because the 23rd of the Dec would have an very busy day for travel for Spanairds heading home for the holidays. So I booked a private transfer departing at 8,30 from Madrid so arriving to Granada early afternoon so you would have time to rest and have lunch. The Flamenco show was at 9pm so if you felt it was going to be too much for one day, one of colleagues could have changed it to a Flamenco show in Seville for example. Travelers have different styles of travel so I would need to know if you considered it too much for one day other travelers might not have considered it too much. Also, the venue for Flamenco is located in the historic part of Granada so it was in walkable distance from your hotel, 15 minutes.

In regard to the location of your rooms at the hotel and/or upgrades. Hotels would not be able to confirm to us the location of your particular room before arrival but if you needed a specific location such as lower floor or near an elevator, I would have been happy to have requested this with the hotel. I know that they wouldn't guarantee it to me but at least I could have made the request for you. There is always an option to upgrade a hotel room but again, during the planning phase of the trip, you wanted to keep the costs down but if you had wanted one, I could have certainly booked an upgrade for you. I requested two beds at each hotel which was reconfirmed just before your arrival. It is my understanding that after checking to the hotel in Porto that they did give you a hotel room with two beds. So all your hotel rooms had two beds as requested.

In Porto, when I sent you the revised trip plan after you asked me to include Porto, you went through each activity and put a a ¨like¨ next to day 11, 12 and 13. So indicating to me that you were ok with no activities for those days. In addition, one of the days was the first of Jan which as mentioned before we were not able to confirm activities for that day. My apologies for not suggesting activities for the 30th and 31st of Dec and that you had to organize them yourself. I would have been more than happy to organize them even after you had received your travel documents but I was under the impression that you were ok with having free days based on your feedback during the planning. Each traveler is different, some people want lots of activities and other don't so I have to rely on feedback from the traveler in order to know ones preference.

Lastly, I wanted to comment about the guided tour in Granada. This is a new experience (you were looking for local experiences, you mentioned) developed by the guide you had and we have had nothing but five star reviews, I am happy to go through our reviews to send them to you so you are able to ssee. I have reviewed our conversation regarding your questions about this tour, I never said it was a good fit for you, I only explained the details of the tour for you to decide if you wanted to included it or not.

I was saddened to read your review of me and Espíritu Travel given that you indicated that it was a memorable trip. You are able to see a near perfect rating of five stars for the company and myself. I always have the best interest of the traveler and to provide the best service possible so that they have memorable trips. I am sorry that you felt that I did not provide it, it certainly was not my intention.