Cascade Wellness, Lagos (Algarve)

Front desk staff was great and always very friendly.
Breakfast was good and staff was very accommodating to an allergy.

Cascade Wellness in Algarve was truly a special place. It stood out among the accommodations for its exceptional atmosphere and amenities.

The Cascade Wellness was good, but it didn't quite live up to the five-star rating in our minds, especially after staying at the Monumental Palace. The resort itself was beautiful, but some aspects, like the service and amenities, could be improved. We had some nice staff and some staff that didn't really care about what we were talking about. Also, they had just started adding a tip into your bill at the restaurant / bar but didn't tell you about it. So, if you didn't notice it then and you tipped them, they got double tips. It just would have been nice if they pointed it out.

Good get away hotel for relaxation

We have admittedly high standards when it comes to our resort hotels. Unfortunately, despite what appeared to be their best efforts Cascade Wellness just didn't meet the mark. Our first apartment (#511) was very disappointing-- a not insignificant walk to the main dining areas/pools with a view of the roundabout, combined with worn/dirty furnishings, dirty linens and black mildew rampant in the shower areas. We were disappointed enough that for only the 2nd time in my life, we requested a room change. The second apartment (#1111) was an improvement in terms of cleanliness/pool access. Overall, however, this resort needs refurbishment. The carpets/couches/draperies in both apartments need to be deep cleaned to remove stains and the furniture is noticeably dented and scratched. In the three days we spent poolside, the pool bar by the 'sand' pool never opened (we were there in mid-June and the pool was in use by many people). Landscaping does not appear to be watered regularly and walkways between buildings were in need of repair. We only ate at the hotel once after being unimpressed with our lunch, preferring either to go out and order in via UberEats. The front desk, however, did try to be helpful, providing good restaurant recommendations and, after moving us, checking to see if the new apartment was an improvement. Bottom line, this is not a 5 star, or even a 4 star, resort.

The staff were courteous and attentive, the food was amazing and the views and adjacent running/hiking paths were breathtaking. We also took advantage of the gym and the wonderful pools.

The Cascade Wellness Resort was wonderful. The staff were very friendly and the hotel amenities were amazing. It was not a far taxi/Uber ride from the train station and when we arrived we were warmly welcomed and stayed in a very luxurious room. The infinity pools were so nice and the restaurants were top notch. One of the managers Cristiana Garoto was very very helpful.

We loved this hotel! It was the perfect way to end our wonderful vacation. The pool was lovely and the walk to the beach was only about 15 minutes once we figured out how to get there. The breakfast buffet was outstanding complete with an omelette bar and special section for gluten-free foods. The rooms were very nice and the beds very comfortable.

Great location and very large space! Not America 5 stars but excellent. Would have liked more pool service like a resort in US to bring drinks, food, etc but really nice.

A beautiful setting but the amenities (like the spa) were lacking. The breakfast buffet was awesome.